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• You should NOT be writing jQuery in SharePoint if&hellip;

  - by Mark Rackley

  Yes… another one of these posts. What can I say? I’m a pot stirrer.. a rabble rouser *rabble rabble* jQuery in SharePoint seems to be a fairly polarizing issue with one side thinking it is the most awesome thing since Princess Leia as the slave girl in Return of the Jedi and the other half thinking it is the worst idea since Mannequin 2: On the Move. The correct answer is OF COURSE “it depends”. But what are those deciding factors that make jQuery an awesome fit or leave a bad taste in your mouth? Let’s see if I can drive the discussion here with some polarizing comments of my own… I know some of you are getting ready to leave your comments even now before reading the rest of the blog, which is great! Iron sharpens iron… These discussions hopefully open us up to understanding the entire process better and think about things in a different way. You should not be writing jQuery in SharePoint if you are not a developer… Let’s start off with my most polarizing and rant filled portion of the blog post. If you don’t know what you are doing or you don’t have a background that helps you understand the implications of what you are writing then you should not be writing jQuery in SharePoint! I truly believe that one of the biggest reasons for the jQuery haters is because of all the bad jQuery out there. If you don’t know what you are doing you can do some NASTY things! One of the best stories I’ve heard about this is from my good friend John Ferringer (@ferringer). John tells this story during our Mythbusters session we do together. One of his clients was undergoing a Denial of Service attack and they couldn’t figure out what was going on! After much searching they found that some genius jQuery developer wrote some code for an image rotator, but did not take into account what happens when there are no images to load! The code just kept hitting the servers over and over and over again which prevented anything else from getting done! Now, I’m NOT saying that I have not done the same sort of thing in the past or am immune from such mistakes. My point is that if you don’t know what you are doing, there are very REAL consequences that can have a major impact on your organization AND they will be hard to track down.  Think how happy your boss will be after you copy and pasted some jQuery from a blog without understanding what it does, it brings down the farm, AND it takes them 3 days to track it back to you.  :/ Good times will not be had. Like it or not JavaScript/jQuery is a programming language. While you .NET people sit on your high horses because your code is compiled and “runs faster” (also debatable), the rest of us will be actually getting work done and delivering solutions while you are trying to figure out why your widget won’t deploy. I can pick at that scab because I write .NET code too and speak from experience. I can do both, and do both well. So, I am not speaking from ignorance here. In JavaScript/jQuery you have variables, loops, conditionals, functions, arrays, events, and built in methods. If you are not a developer you just aren’t going to take advantage of all of that and use it correctly. Ahhh.. but there is hope! There is a lot of jQuery resources out there to help you learn and learn well! There are many experts on the subject that will gladly tell you when you are smoking crack. I just this minute saw a tweet from @cquick with a link to: “jQuery Fundamentals”. I just glanced through it and this may be a great primer for you aspiring jQuery devs. Take advantage of all the resources and become a developer! Hey, it will look awesome on your resume right? You should not be writing jQuery in SharePoint if it depends too much on client resources for a good user experience I’ve said it once and I’ll say it over and over until you understand. jQuery is executed on the client’s computer. Got it? If you are looping through hundreds of rows of data, searching through an enormous DOM, or performing many calculations it is going to take some time! AND if your user happens to be sitting on some old PC somewhere that they picked up at a garage sale their experience will be that much worse! If you can’t give the user a good experience they will not use the site. So, if jQuery is causing the user to have a bad experience, don’t use it. I sometimes go as far to say that you should NOT go to jQuery as a first option for external facing web sites because you have ZERO control over what the end user’s computer will be. You just can’t guarantee an awesome user experience all of the time. Ahhh… but you have no choice? (where have I heard that before?). Well… if you really have no choice, here are some tips to help improve the experience: Avoid screen scraping This is not 1999 and SharePoint is not an old green screen from a mainframe… so why are you treating it like it is? Screen scraping is time consuming and client intensive. Take advantage of tools like SPServices to do your data retrieval when possible. Fine tune your DOM searches A lot of time can be eaten up just searching the DOM and ignoring table rows that you don’t need. Write better jQuery to only loop through tables rows that you need, or only access specific elements you need. Take advantage of Element ID’s to return the one element you are looking for instead of looping through all the DOM over and over again. Write better jQuery Remember this is development. Think about how you can write cleaner, faster jQuery. This directly relates to the previous point of improving your DOM searches, but also when using arrays, variables and loops. Do you REALLY need to loop through that array 3 times? How can you knock it down to 2 times or even 1? When you have lots of calculations and data that you are manipulating every operation adds up. Think about how you can streamline it. Back in the old days before RAM was abundant, Cores were plentiful and dinosaurs roamed the earth, us developers had to take performance into account in everything we did. It’s a lost art that really needs to be used here. You should not be writing jQuery in SharePoint if you are sending a lot of data over the wire… Developer:  “Awesome… you can easily call SharePoint’s web services to retrieve and write data using SPServices!” Administrator: “Crap! you can easily call SharePoint’s web services to retrieve and write data using SPServices!” SPServices may indeed be the best thing that happened to SharePoint since the invention of SharePoint Saturdays by Godfather Lotter… BUT you HAVE to use it wisely! (I REFUSE to make the Spiderman reference). If you do not know what you are doing your code will bring back EVERY field and EVERY row from a list and push that over the internet with all that lovely XML wrapped around it. That can be a HUGE amount of data and will GREATLY impact performance! Calling several web service methods at the same time can cause the same problem and can negatively impact your SharePoint servers. These problems, thankfully, are not difficult to rectify if you are careful: Limit list data retrieved Use CAML to reduce the number of rows returned and limit the fields returned using ViewFields.  You should definitely be doing this regardless. If you aren’t I hope your admin thumps you upside the head. Batch large list updates You may or may not have noticed that if you try to do large updates (hundreds of rows) that the performance is either completely abysmal or it fails over half the time. You can greatly improve performance and avoid timeouts by breaking up your updates into several smaller updates. I don’t know if there is a magic number for best performance, it really depends on how much data you are sending back more than the number of rows. However, I have found that 200 rows generally works well.  Play around and find the right number for your situation. Delay Web Service calls when possible One of the cool things about jQuery and SPServices is that you can delay queries to the server until they are actually needed instead of doing them all at once. This can lead to performance improvements over DataViewWebParts and even .NET code in the right situations. So, don’t load the data until it’s needed. In some instances you may not need to retrieve the data at all, so why retrieve it ALL the time? You should not be writing jQuery in SharePoint if there is a better solution… jQuery is NOT the silver bullet in SharePoint, it is not the answer to every question, it is just another tool in the developers toolkit. I urge all developers to know what options exist out there and choose the right one! Sometimes it will be jQuery, sometimes it will be .NET,  sometimes it will be XSL, and sometimes it will be some other choice… So, when is there a better solution to jQuery? When you can’t get away from performance problems Sometimes jQuery will just give you horrible performance regardless of what you do because of unavoidable obstacles. In these situations you are going to have to figure out an alternative. Can I do it with a DVWP or do I have to crack open Visual Studio? When you need to do something that jQuery can’t do There are lots of things you can’t do in jQuery like elevate privileges, event handlers, workflows, or interact with back end systems that have no web service interface. It just can’t do everything. When it can be done faster and more efficiently another way Why are you spending time to write jQuery to do a DataViewWebPart that would take 5 minutes? Or why are you trying to implement complicated logic that would be simple to do in .NET? If your answer is that you don’t have the option, okay. BUT if you do have the option don’t reinvent the wheel! Take advantage of the other tools. The answer is not always jQuery… sorry… the kool-aid tastes good, but sweet tea is pretty awesome too. You should not be using jQuery in SharePoint if you are a moron… Let’s finish up the blog on a high note… Yes.. it’s true, I sometimes type things just to get a reaction… guess this section title might be a good example, but it feels good sometimes just to type the words that a lot of us think… So.. don’t be that guy! Another good buddy of mine that works for Microsoft told me. “I loved jQuery in SharePoint…. until I had to support it.”. He went on to explain that some user was making several web service calls on a page using jQuery and then was calling Microsoft and COMPLAINING because the page took so long to load… DUH! What do you expect to happen when you are pushing that much data over the wire and are making that many web service calls at once!! It’s one thing to write that kind of code and accept it’s just going to take a while, it’s COMPLETELY another issue to do that and then complain when it’s not lightning fast!  Someone’s gene pool needs some chlorine. So, I think this is a nice summary of the blog… DON’T be that guy… don’t be a moron. How can you stop yourself from being a moron? Ah.. glad you asked, here are some tips: Think Is jQuery the right solution to my problem? Is there a better approach? What are the implications and pitfalls of using jQuery in this situation? Search What are others doing? Does someone have a better solution? Is there a third party library that does the same thing I need? Plan Write good jQuery. Limit calculations and data sent over the wire and don’t reinvent the wheel when possible. Test Okay, it works well on your machine. Try it on others ESPECIALLY if this is for an external site. Test with empty data. Test with hundreds of rows of data. Test as many scenarios as possible. Monitor those server resources to see the impact there as well. Ask the experts As smart as you are, there are people smarter than you. Even the experts talk to each other to make sure they aren't doing something stupid. And for the MOST part they are pretty nice guys. Marc Anderson and Christophe Humbert are two guys who regularly keep me in line. Make sure you aren’t doing something stupid. Repeat So, when you think you have the best solution possible, repeat the steps above just to be safe.  Conclusion jQuery is an awesome tool and has come in handy on many occasions. I’m even teaching a 1/2 day SharePoint & jQuery workshop at the upcoming SPTechCon in Boston if you want to berate me in person. However, it’s only as awesome as the developer behind the keyboard. It IS development and has its pitfalls. Knowledge and experience are invaluable to giving the user the best experience possible.  Let’s face it, in the end, no matter our opinions, prejudices, or ego providing our clients, customers, and users with the best solution possible is what counts. Period… end of sentence…

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• Is Social Media The Vital Skill You Aren’t Tracking?

  - by HCM-Oracle

  By Mark Bennett - Originally featured in Talent Management Excellence The ever-increasing presence of the workforce on social media presents opportunities as well as risks for organizations. While on the one hand, we read about social media embarrassments happening to organizations, on the other we see that social media activities by workers and candidates can enhance a company’s brand and provide insight into what individuals are, or can become, influencers in the social media sphere. HR can play a key role in helping organizations make the most value out of the activities and presence of workers and candidates, while at the same time also helping to manage the risks that come with the permanence and viral nature of social media. What is Missing from Understanding Our Workforce? “If only HP knew what HP knows, we would be three-times more productive.”  Lew Platt, Former Chairman, President, CEO, Hewlett-Packard  What Lew Platt recognized was that organizations only have a partial understanding of what their workforce is capable of. This lack of understanding impacts the company in several negative ways: 1. A particular skill that the company needs to access in one part of the organization might exist somewhere else, but there is no record that the skill exists, so the need is unfulfilled. 2. As market conditions change rapidly, the company needs to know strategic options, but some options are missed entirely because the company doesn’t know that sufficient capability already exists to enable those options. 3. Employees may miss out on opportunities to demonstrate how their hidden skills could create new value to the company. Why don’t companies have that more complete picture of their workforce capabilities – that is, not know what they know? One very good explanation is that companies put most of their efforts into rating their workforce according to the jobs and roles they are filling today. This is the essence of two important talent management processes: recruiting and performance appraisals.  In recruiting, a set of requirements is put together for a job, either explicitly or indirectly through a job description. During the recruiting process, much of the attention is paid towards whether the candidate has the qualifications, the skills, the experience and the cultural fit to be successful in the role. This makes a lot of sense.  In the performance appraisal process, an employee is measured on how well they performed the functions of their role and in an effort to help the employee do even better next time, they are also measured on proficiency in the competencies that are deemed to be key in doing that job. Again, the logic is impeccable.  But in both these cases, two adages come to mind: 1. What gets measured is what gets managed. 2. You only see what you are looking for. In other words, the fact that the current roles the workforce are performing are the basis for measuring which capabilities the workforce has, makes them the only capabilities to be measured. What was initially meant to be a positive, i.e. identify what is needed to perform well and measure it, in order that it can be managed, comes with the unintended negative consequence of overshadowing the other capabilities the workforce has. This also comes with an employee engagement price, for the measurements and management of workforce capabilities is to typically focus on where the workforce comes up short. Again, it makes sense to do this, since improving a capability that appears to result in improved performance benefits, both the individual through improved performance ratings and the company through improved productivity. But this is based on the assumption that the capabilities identified and their required proficiencies are the only attributes of the individual that matter. Anything else the individual brings that results in high performance, while resulting in a desired performance outcome, often goes unrecognized or underappreciated at best. As social media begins to occupy a more important part in current and future roles in organizations, businesses must incorporate social media savvy and innovation into job descriptions and expectations. These new measures could provide insight into how well someone can use social media tools to influence communities and decision makers; keep abreast of trends in fast-moving industries; present a positive brand image for the organization around thought leadership, customer focus, social responsibility; and coordinate and collaborate with partners. These measures should demonstrate the “social capital” the individual has invested in and developed over time. Without this dimension, “short cut” methods may generate a narrow set of positive metrics that do not have real, long-lasting benefits to the organization. How Workforce Reputation Management Helps HR Harness Social Media With hundreds of petabytes of social media data flowing across Facebook, LinkedIn and Twitter, businesses are tapping technology solutions to effectively leverage social for HR. Workforce reputation management technology helps organizations discover, mobilize and retain talent by providing insight into the social reputation and influence of the workforce while also helping organizations monitor employee social media policy compliance and mitigate social media risk.  There are three major ways that workforce reputation management technology can play a strategic role to support HR: 1. Improve Awareness and Decisions on Talent Many organizations measure the skills and competencies that they know they need today, but are unaware of what other skills and competencies their workforce has that could be essential tomorrow. How about whether your workforce has the reputation and influence to make their skills and competencies more effective? Many organizations don’t have insight into the social media “reach” their workforce has, which is becoming more critical to business performance. These features help organizations, managers, and employees improve many talent processes and decision making, including the following: Hiring and Assignments. People and teams with higher reputations are considered more valuable and effective workers. Someone with high reputation who refers a candidate also can have high credibility as a source for hires.   Training and Development. Reputation trend analysis can impact program decisions regarding training offerings by showing how reputation and influence across the workforce changes in concert with training. Worker reputation impacts development plans and goal choices by helping the individual see which development efforts result in improved reputation and influence.   Finding Hidden Talent. Managers can discover hidden talent and skills amongst employees based on a combination of social profile information and social media reputation. Employees can improve their personal brand and accelerate their career development.  2. Talent Search and Discovery The right technology helps organizations find information on people that might otherwise be hidden. By leveraging access to candidate and worker social profiles as well as their social relationships, workforce reputation management provides companies with a more complete picture of what their knowledge, skills, and attributes are and what they can in turn access. This more complete information helps to find the right talent both outside the organization as well as the right, perhaps previously hidden talent, within the organization to fill roles and staff projects, particularly those roles and projects that are required in reaction to fast-changing opportunities and circumstances. 3. Reputation Brings Credibility Workforce reputation management technology provides a clearer picture of how candidates and workers are viewed by their peers and communities across a wide range of social reputation and influence metrics. This information is less subject to individual bias and can impact critical decision-making. Knowing the individual’s reputation and influence enables the organization to predict how well their capabilities and behaviors will have a positive effect on desired business outcomes. Many roles that have the highest impact on overall business performance are dependent on the individual’s influence and reputation. In addition, reputation and influence measures offer a very tangible source of feedback for workers, providing them with insight that helps them develop themselves and their careers and see the effectiveness of those efforts by tracking changes over time in their reputation and influence. The following are some examples of the different reputation and influence measures of the workforce that Workforce Reputation Management could gather and analyze: Generosity – How often the user reposts other’s posts. Influence – How often the user’s material is reposted by others.  Engagement – The ratio of recent posts with references (e.g. links to other posts) to the total number of posts.  Activity – How frequently the user posts. (e.g. number per day)  Impact – The size of the users’ social networks, which indicates their ability to reach unique followers, friends, or users.   Clout – The number of references and citations of the user’s material in others’ posts.  The Vital Ingredient of Workforce Reputation Management: Employee Participation “Nothing about me, without me.” Valerie Billingham, “Through the Patient’s Eyes”, Salzburg Seminar Session 356, 1998 Since data resides primarily in social media, a question arises: what manner is used to collect that data? While much of social media activity is publicly accessible (as many who wished otherwise have learned to their chagrin), the social norms of social media have developed to put some restrictions on what is acceptable behavior and by whom. Disregarding these norms risks a repercussion firestorm. One of the more recognized norms is that while individuals can follow and engage with other individual’s public social activity (e.g. Twitter updates) fairly freely, the more an organization does this unprompted and without getting permission from the individual beforehand, the more likely the organization risks a totally opposite outcome from the one desired. Instead, the organization must look for permission from the individual, which can be met with resistance. That resistance comes from not knowing how the information will be used, how it will be shared with others, and not receiving enough benefit in return for granting permission. As the quote above about patient concerns and rights succinctly states, no one likes not feeling in control of the information about themselves, or the uncertainty about where it will be used. This is well understood in consumer social media (i.e. permission-based marketing) and is applicable to workforce reputation management. However, asking permission leaves open the very real possibility that no one, or so few, will grant permission, resulting in a small set of data with little usefulness for the company. Connecting Individual Motivation to Organization Needs So what is it that makes an individual decide to grant an organization access to the data it wants? It is when the individual’s own motivations are in alignment with the organization’s objectives. In the case of workforce reputation management, when the individual is motivated by a desire for increased visibility and career growth opportunities to advertise their skills and level of influence and reputation, they are aligned with the organizations’ objectives; to fill resource needs or strategically build better awareness of what skills are present in the workforce, as well as levels of influence and reputation. Individuals can see the benefit of granting access permission to the company through multiple means. One is through simple social awareness; they begin to discover that peers who are getting more career opportunities are those who are signed up for workforce reputation management. Another is where companies take the message directly to the individual; we think you would benefit from signing up with our workforce reputation management solution. Another, more strategic approach is to make reputation management part of a larger Career Development effort by the company; providing a wide set of tools to help the workforce find ways to plan and take action to achieve their career aspirations in the organization. An effective mechanism, that facilitates connecting the visibility and career growth motivations of the workforce with the larger context of the organization’s business objectives, is to use game mechanics to help individuals transform their career goals into concrete, actionable steps, such as signing up for reputation management. This works in favor of companies looking to use workforce reputation because the workforce is more apt to see how it fits into achieving their overall career goals, as well as seeing how other participation brings additional benefits.  Once an individual has signed up with reputation management, not only have they made themselves more visible within the organization and increased their career growth opportunities, they have also enabled a tool that they can use to better understand how their actions and behaviors impact their influence and reputation. Since they will be able to see their reputation and influence measurements change over time, they will gain better insight into how reputation and influence impacts their effectiveness in a role, as well as how their behaviors and skill levels in turn affect their influence and reputation. This insight can trigger much more directed, and effective, efforts by the individual to improve their ability to perform at a higher level and become more productive. The increased sense of autonomy the individual experiences, in linking the insight they gain to the actions and behavior changes they make, greatly enhances their engagement with their role as well as their career prospects within the company. Workforce reputation management takes the wide range of disparate data about the workforce being produced across various social media platforms and transforms it into accessible, relevant, and actionable information that helps the organization achieve its desired business objectives. Social media holds untapped insights about your talent, brand and business, and workforce reputation management can help unlock them. Imagine - if you could find the hidden secrets of your businesses, how much more productive and efficient would your organization be? Mark Bennett is a Director of Product Strategy at Oracle. Mark focuses on setting the strategic vision and direction for tools that help organizations understand, shape, and leverage the capabilities of their workforce to achieve business objectives, as well as help individuals work effectively to achieve their goals and navigate their own growth. His combination of a deep technical background in software design and development, coupled with a broad knowledge of business challenges and thinking in today’s globalized, rapidly changing, technology accelerated economy, has enabled him to identify and incorporate key innovations that are central to Oracle Fusion’s unique value proposition. Mark has over the course of his career been in charge of the design, development, and strategy of Talent Management products and the design and development of cutting edge software that is better equipped to handle the increasingly complex demands of users while also remaining easy to use. Follow him @mpbennett

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• Project Management Helps AmeriCares Deliver International Aid

  - by Sylvie MacKenzie, PMP

  Excerpt from PROFIT - ORACLE - by Alison Weiss Handle with Care Sound project management helps AmeriCares bring international aid to those in need. The stakes are always high for AmeriCares. On a mission to restore health and save lives during times of disaster, the nonprofit international relief and humanitarian aid organization delivers donated medicines, medical supplies, and humanitarian aid to people in the U.S. and around the globe. Founded in 1982 with the express mission of responding as quickly and efficiently as possible to help people in need, the Stamford, Connecticut-based AmeriCares has delivered more than US$10.5 billion in aid to 147 countries over the past three decades. Launch the Slideshow “It’s critically important to us that we steward all the donations and that the medical supplies and medicines get to people as quickly as possible with no loss,” says Kate Sears, senior vice president for finance and technology at AmeriCares. “Whether we’re shipping IV solutions to victims of cholera in Haiti or antibiotics to Somali famine victims, we need to get the medicines there sooner because it means more people will be helped and lives improved or even saved.” Ten years ago, the tracking systems used by AmeriCares associates were paper-based. In recent years, staff started using spreadsheets, but the tracking processes were not standardized between teams. “Every team was tracking completely different information,” says Megan McDermott, senior associate, Sub-Saharan Africa partnerships, at AmeriCares. “It was just a few key things. For example, we tracked the date a shipment was supposed to arrive and the date we got reports from our partner that a hospital received aid on their end.” While the data was accurate, much detail was being lost in the process. AmeriCares management knew it could do a better job of tracking this enterprise data and in 2011 took a significant step by implementing Oracle’s Primavera P6 Professional Project Management. “It’s a comprehensive solution that has helped us improve the monitoring and controlling processes. It has allowed us to do our distribution better,” says Sears. In addition, the implementation effort has been a change agent, helping AmeriCares leadership rethink project management across the entire organization. Initially, much of the focus was on standardizing processes, but staff members also learned the importance of thinking proactively to prevent possible problems and evaluating results to determine if goals and objectives are truly being met. Such data about process efficiency and overall results is critical not only to AmeriCares staff but also to the donors supporting the organization’s life-saving missions. Efficiency Saves Lives One of AmeriCares’ core operations is to gather product donations from the private sector, establish where the most-urgent needs are, and solicit monetary support to send the aid via ocean cargo or airlift to welfare- and health-oriented nongovernmental organizations, hospitals, health networks, and government ministries based in areas in need. In 2011 alone, AmeriCares sent more than 3,500 shipments to 95 countries in response to both ongoing humanitarian needs and more than two dozen emergencies, including deadly tornadoes and storms in the U.S. and the devastating tsunami in Japan. When it comes to nonprofits in general, donors want to know that the charitable organizations they support are using funds wisely. Typically, nonprofits are evaluated by donors in terms of efficiency, an area where AmeriCares has an excellent reputation: 98 percent of expenses go directly to supporting programs and less than 2 percent represent administrative and fundraising costs. Donors, however, should look at more than simple efficiency, says Peter York, senior partner and chief research and learning officer at TCC Group, a nonprofit consultancy headquartered in New York, New York. They should also look at whether organizations have the systems in place to sustain their missions and continue to thrive. An expert on nonprofit organizational management, York has spent years studying sustainable charitable organizations. He defines them as nonprofits that are able to achieve the ongoing financial support to stay relevant and continue doing core mission work. In his analysis of well over 2,500 larger nonprofits, York has found that many are not sustaining, and are actually scaling back in size. “One of the biggest challenges of nonprofit sustainability is the general public’s perception that every dollar donated has to go only to the delivery of service,” says York. “What our data shows is that there are some fundamental capacities that have to be there in order for organizations to sustain and grow.” York’s research highlights the importance of data-driven leadership at successful nonprofits. “You’ve got to have the tools, the systems, and the technologies to get objective information on what you do, the people you serve, and the results you’re achieving,” says York. “If leaders don’t have the knowledge and the data, they can’t make the strategic decisions about programs to take organizations to the next level.” Historically, AmeriCares associates have used time-tested and cost-effective strategies to ship and then track supplies from donation to delivery to their destinations in designated time frames. When disaster strikes, AmeriCares ships by air and generally pulls out all the stops to deliver the most urgently needed aid within the first few days and weeks. Then, as situations stabilize, AmeriCares turns to delivering sea containers for the postemergency and ongoing aid so often needed over the long term. According to McDermott, getting a shipment out the door is fairly complicated, requiring as many as five different AmeriCares teams collaborating together. The entire process can take months—from when products are received in the warehouse and deciding which recipients to allocate supplies to, to getting customs and governmental approvals in place, actually shipping products, and finally ensuring that the products are received in-country. Delivering that aid is no small affair. “Our volume exceeds half a billion dollars a year worth of donated medicines and medical supplies, so it’s a sizable logistical operation to bring these products in and get them out to the right place quickly to have the most impact,” says Sears. “We really pride ourselves on our controls and efficiencies.” Adding to that complexity is the fact that the longer it takes to deliver aid, the more dire the human need can be. Any time AmeriCares associates can shave off the complicated aid delivery process can translate into lives saved. “It’s really being able to track information consistently that will help us to see where are the bottlenecks and where can we work on improving our processes,” says McDermott. Setting a Standard Productivity and information management improvements were key objectives for AmeriCares when staff began the process of implementing Oracle’s Primavera solution. But before configuring the software, the staff needed to take the time to analyze the systems already in place. According to Greg Loop, manager of database systems at AmeriCares, the organization received guidance from several consultants, including Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, who was instrumental in shepherding the critical requirements-gathering phase. D’Addario encouraged staff to begin documenting shipping processes by considering the order in which activities occur and which ones are dependent on others to get accomplished. This exercise helped everyone realize that to be more efficient, they needed to keep track of shipments in a more standard way. “The staff didn’t recognize formal project management methodology,” says D’Addario. “But they did understand what the most important things are and that if they go wrong, an entire project can go off course.” Before, if a boatload of supplies was being sent to Haiti and there was a problem somewhere, a lot of time was taken up finding out where the problem was—because staff was not tracking things in a standard way. As a result, even more time was needed to find possible solutions to the problem and alert recipients that the aid might be delayed. “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies,” says D’Addario. With so much care taken to put a process foundation firmly in place, configuring the Primavera solution was actually quite simple. Specific templates were set up for different types of shipments, and dashboards were implemented to provide executives with clear overviews of every project in the system. AmeriCares’ Loop reports that system planning, refining, and testing, followed by writing up documentation and training, took approximately four months. The system went live in spring 2011 at AmeriCares’ Connecticut headquarters. While the nonprofit has an international presence, with warehouses in Europe and offices in Haiti, India, Japan, and Sri Lanka, most donated medicines come from U.S. entities and are shipped from the U.S. out to the rest of the world. In addition, all shipments are tracked from the U.S. office. AmeriCares doesn’t expect the Primavera system to take months off the shipping time, especially for sea containers. However, any time saved is still important because it will allow aid to be delivered to people more quickly at a lower overall cost. “If we can trim a day or two here or there, that can translate into lives that we’re saving, especially in emergency situations,” says Sears. A Cultural Change Beyond the measurable benefits that come with IT-driven process improvement, AmeriCares management is seeing a change in culture as a result of the Primavera project. One change has been treating every shipment of aid as a project, and everyone involved with facilitating shipments as a project manager. “This is a revolutionary concept for us,” says McDermott. “Before, we were used to thinking we were doing logistics—getting a container from point A to point B without looking at it as one project and really understanding what it meant to manage it.” AmeriCares staff is also happy to report that collaboration within the organization is much more efficient. When someone creates a shipment in the Primavera system, the same shared template is used, which means anyone can log in to the system to see the status of a shipment. Knowledgeable staff can access a shipment project to help troubleshoot a problem. Management can easily check the status of projects across the organization. “Dashboards are really useful,” says McDermott. “Instead of going into the details of each project, you can just see the high-level real-time information at a glance.” The new system is helping team members focus on proactively managing shipments rather than simply reacting when problems occur. For example, when a container is shipped, documents must be included for customs clearance. Now, the shipping template has built-in reminders to prompt team members to ask for copies of these documents from freight forwarders and to follow up with partners to discover if a shipment is on time. In the past, staff may not have worked on securing these documents until they’d been notified a shipment had arrived in-country. Another benefit of capturing and adopting best practices within the Primavera system is that staff training is easier. “Capturing the processes in documented steps and milestones allows us to teach new staff members how to do their jobs faster,” says Sears. “It provides them with the knowledge of their predecessors so they don’t have to keep reinventing the wheel.” With the Primavera system already generating positive results, management is eager to take advantage of advanced capabilities. Loop is working on integrating the company’s proprietary inventory management system with the Primavera system so that when logistics or warehousing operators input data, the information will automatically go into the Primavera system. In the past, this information had to be manually keyed into spreadsheets, often leading to errors. Mining Historical Data Another feature on the horizon for AmeriCares is utilizing Primavera P6 Professional Project Management reporting capabilities. As the system begins to include more historical data, management soon will be able to draw on this information to conduct analysis that has not been possible before and create customized reports. For example, at the beginning of the shipment process, staff will be able to use historical data to more accurately estimate how long the approval process should take for a particular country. This could help ensure that food and medicine with limited shelf lives do not get stuck in customs or used beyond their expiration dates. The historical data in the Primavera system will also help AmeriCares with better planning year to year. The nonprofit’s staff has always put together a plan at the beginning of the year, but this has been very challenging simply because it is impossible to predict disasters. Now, management will be able to look at historical data and see trends and statistics as they set current objectives and prepare for future need. In addition, this historical data will provide AmeriCares management with the ability to review year-end data and compare actual project results with goals set at the beginning of the year—to see if desired outcomes were achieved and if there are areas that need improvement. It’s this type of information that is so valuable to donors. And, according to York, project management software can play a critical role in generating the data to help nonprofits sustain and grow. “It is important to invest in systems to help replicate, expand, and deliver services,” says York. “Project management software can help because it encourages nonprofits to examine program or service changes and how to manage moving forward.” Sears believes that AmeriCares donors will support the return on investment the organization will achieve with the Primavera solution. “It won’t be financial returns, but rather how many more people we can help for a given dollar or how much more quickly we can respond to a need,” says Sears. “I think donors are receptive to such arguments.” And for AmeriCares, it is all about the future and increasing results. The project management environment currently may be quite simple, but IT staff plans to expand the complexity and functionality as the organization grows in its knowledge of project management and the goals it wants to achieve. “As we use the system over time, we’ll continue to refine our best practices and accumulate more data,” says Sears. “It will advance our ability to make better data-driven decisions.”

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• Tips for XNA WP7 Developers

  - by Michael B. McLaughlin

  There are several things any XNA developer should know/consider when coming to the Windows Phone 7 platform. This post assumes you are familiar with the XNA Framework and with the changes between XNA 3.1 and XNA 4.0. It’s not exhaustive; it’s simply a list of things I’ve gathered over time. I may come back and add to it over time, and I’m happy to add anything anyone else has experienced or learned as well. Display · The screen is either 800x480 or 480x800. · But you aren’t required to use only those resolutions. · The hardware scaler on the phone will scale up from 240x240. · One dimension will be capped at 800 and the other at 480; which depends on your code, but you cannot have, e.g., an 800x600 back buffer – that will be created as 800x480. · The hardware scaler will not normally change aspect ratio, though, so no unintended stretching. · Any dimension (width, height, or both) below 240 will be adjusted to 240 (without any aspect ratio adjustment such that, e.g. 200x240 will be treated as 240x240). · Dimensions below 240 will be honored in terms of calculating whether to use portrait or landscape. · If dimensions are exactly equal or if height is greater than width then game will be in portrait. · If width is greater than height, the game will be in landscape. · Landscape games will automatically flip if the user turns the phone 180°; no code required. · Default landscape is top = left. In other words a user holding a phone who starts a landscape game will see the first image presented so that the “top” of the screen is along the right edge of his/her phone, such that the natural behavior would be to turn the phone 90° so that the top of the phone will be held in the user’s left hand and the bottom would be held in the user’s right hand. · The status bar (where the clock, battery power, etc., are found) is hidden when the Game-derived class sets GraphicsDeviceManager.IsFullScreen = true. It is shown when IsFullScreen = false. The default value is false (i.e. the status bar is shown). · You should have a good reason for hiding the status bar. Users find it helpful to know what time it is, how much charge their battery has left, and whether or not their phone is in service range. This is especially true for casual games that you expect someone to play for a few minutes at a time, e.g. while waiting for some event to start, for a phone call to come in, or for a train, bus, or subway to arrive. · In portrait mode, the status bar occupies 32 pixels of space. This means that a game with a back buffer of 480x800 will be scaled down to occupy approximately 461x768 screen pixels. Setting the back buffer to 480x768 (or some resolution with the same 0.625 aspect ratio) will avoid this scaling. · In landscape mode, the status bar occupies 72 pixels of space. This means that a game with a back buffer of 800x480 will be scaled down to occupy approximately 728x437 screen pixels. Setting the back buffer to 728x480 (or some resolution with the same 1.51666667 aspect ratio) will avoid this scaling. Input · Touch input is scaled with screen size. · So if your back buffer is 600x360, a tap in the bottom right corner will come in as (599,359). You don’t need to do anything special to get this automatic scaling of touch behavior. · If you do not use full area of the screen, any touch input outside the area you use will still register as a touch input. For example, if you set a portrait resolution of 240x240, it would be scaled up to occupy a 480x480 area, centered in the screen. If you touch anywhere above this area, you will get a touch input of (X,0) where X is a number from 0 to 239 (in accordance with your 240 pixel wide back buffer). Any touch below this area will give a touch input of (X,239). · If you keep the status bar visible, touches within its area will not be passed to your game. · In general, a screen measurement is the diagonal. So a 3.5” screen is 3.5” long from the bottom right corner to the top left corner. With an aspect ratio of 0.6 (480/800 = 0.6), this means that a phone with a 3.5” screen is only approximately 1.8” wide by 3” tall. So there are approximately 267 pixels in an inch on a 3.5” screen. · Again, this time in metric! 3.5 inches is approximately 8.89 cm. So an 8.89 cm screen is 8.89 cm long from the bottom right corner to the top left corner. With an aspect ratio of 0.6, this means that a phone with an 8.89 cm screen is only approximately 4.57 cm wide by 7.62 cm tall. So there are approximately 105 pixels in a centimeter on an 8.89 cm screen. · Think about the size of your finger tip. If you do not have large hands, think about the size of the fingertip of someone with large hands. Consider that when you are sizing your touch input. Especially consider that when you are spacing two touch targets near one another. You need to judge it for yourself, but items that are next to each other and are each 100x100 should be fine when it comes to selecting items individually. Smaller targets than that are ok provided that you leave space between them. · You want your users to have a pleasant experience. Making touch controls too small or too close to one another will make them nervous about whether they will touch the right target. Take this into account when you plan out your game initially. If possible, do some quick size mockups on an actual phone using colored rectangles that you position and size where you plan to have your game controls. Adjust as necessary. · People do not have transparent hands! Nor are their hands the size of a mouse pointer icon. Consider leaving a dedicated space for input rather than forcing the user to cover up to one-third of the screen with a finger just to play the game. · Another benefit of designing your controls to use a dedicated area is that you’re less likely to have players moving their finger(s) so frantically that they accidentally hit the back button, start button, or search button (many phones have one or more of these on the screen itself – it’s easy to hit one by accident and really annoying if you hit, e.g., the search button and then quickly tap back only to find out that the game didn’t save your progress such that you just wasted all the time you spent playing). · People do not like doing somersaults in order to move something forward with accelerometer-based controls. Test your accelerometer-based controls extensively and get a lot of feedback. Very well-known games from noted publishers have created really bad accelerometer controls and been virtually unplayable as a result. Also be wary of exceptions and other possible failures that the documentation warns about. · When done properly, the accelerometer can add a nice touch to your game (see, e.g. ilomilo where the accelerometer was used to move the background; it added a nice touch without frustrating the user; I also think CarniVale does direct accelerometer controls very well). However, if done poorly, it will make your game an abomination unto the Marketplace. Days, weeks, perhaps even months of development time that you will never get back. I won’t name names; you can search the marketplace for games with terrible reviews and you’ll find them. Graphics · The maximum frame rate is 30 frames per second. This was set as a compromise between battery life and quality. · At least one model of phone is known to have a screen refresh rate that is between 59 and 60 hertz. Because of this, using a fixed time step with a target frame rate of 30 will cause a slight internal delay to build up as the framework is forced to wait slightly for the next refresh. Eventually the delay will get to the point where a draw is skipped in order to recover from the delay. (See Nick's comment below for clarification.) · To deal with that delay, you can either stay with a fixed time step and set the frame rate slightly lower or else you can go to a variable time step and make sure to adjust all of your update data (e.g. player movement distance) to take into account the elapsed time from the last update. A variable time step makes your update logic slightly more complicated but will avoid frame skips entirely. · Currently there are no custom shaders. This might change in the future (there is no hardware limitation preventing it; it simply wasn’t a feature that could be implemented in the time available before launch). · There are five built-in shaders. You can create a lot of nice effects with the built-in shaders. · There is more power on the CPU than there is on the GPU so things you might typically off-load to the GPU will instead make sense to do on the CPU side. · This is a phone. It is not a PC. It is not an Xbox 360. The emulator runs on a PC and uses the full power of your PC. It is very good for testing your code for bugs and doing early prototyping and layout. You should not use it to measure performance. Use actual phone hardware instead. · There are many phone models, each of which has slightly different performance levels for I/O, screen blitting, CPU performance, etc. Do not take your game right to the performance limit on your phone since for some other phones you might be crossing their limits and leaving players with a bad experience. Leave a cushion to account for hardware differences. · Smaller screened phones will have slightly more dots per inch (dpi). Larger screened phones will have slightly less. Either way, the dpi will be much higher than the typical 96 found on most computer screens. Make sure that whoever is doing art for your game takes this into account. · Screens are only required to have 16 bit color (65,536 colors). This is common among smart phones. Using gradients on a 16 bit display can produce an ugly artifact known as banding. Banding is when, rather than a smooth transition from one color to another, you instead see distinct lines. Be careful to avoid this when possible. Banding can be avoided through careful art creation. Its effects can be minimized and even unnoticeable when the texture in question is always moving. You should be careful not to rely on “looks good on my phone” since some phones do have 32-bit displays and thus you’ll find yourself wondering why you’re getting bad reviews that complain about the graphics. Avoid gradients; if you can’t, make sure they are 16-bit safe. Audio · Never rely on sounds as your sole signal to the player that something is happening in the game. They might have the sound off. They might be playing somewhere loud. Etc. · You have to provide controls to disable sound & music. These should be separate. · On at least one model of phone, the volume control API currently has no effect. Players can adjust sound with their hardware volume buttons, but in game selectors simply won’t work. As such, it may not be worth the effort of providing anything beyond on/off switches for sound and music. · MediaPlayer.GameHasControl will return true when a game is hooked up to a PC running Zune. When Zune is running, any attempts to do anything (beyond check GameHasControl) with MediaPlayer will cause an exception to be thrown. If this exception is thrown, catch it and disable music. Exceptions take time to propagate; you don’t want one popping up in every single run of your game’s Update method. · Remember that players can already be listening to music or using the FM radio. In this case GameHasControl will be false and you should handle this appropriately. You can, alternately, ask the player for permission to stop their current music and play your music instead, but the (current) requirement that you restore their music when done is very hard (if not impossible) to deal with. · You can still play sound effects even when the game doesn’t have control of the music, but don’t think this is a backdoor to playing music. Your game will fail certification if your “sound effect” seems to be more like music in scope and length.

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• .NET Code Evolution

  - by Alois Kraus

  Originally posted on: http://geekswithblogs.net/akraus1/archive/2013/07/24/153504.aspxAt my day job I do look at a lot of code written by other people. Most of the code is quite good and some is even a masterpiece. And there is also code which makes you think WTF… oh it was written by me. Hm not so bad after all. There are many excuses reasons for bad code. Most often it is time pressure followed by not enough ambition (who cares) or insufficient training. Normally I do care about code quality quite a lot which makes me a (perceived) slow worker who does write many tests and refines the code quite a lot because of the design deficiencies. Most of the deficiencies I do find by putting my design under stress while checking for invariants. It does also help a lot to step into the code with a debugger (sometimes also Windbg). I do this much more often when my tests are red. That way I do get a much better understanding what my code really does and not what I think it should be doing. This time I do want to show you how code can evolve over the years with different .NET Framework versions. Once there was  time where .NET 1.1 was new and many C++ programmers did switch over to get rid of not initialized pointers and memory leaks. There were also nice new data structures available such as the Hashtable which is fast lookup table with O(1) time complexity. All was good and much code was written since then. At 2005 a new version of the .NET Framework did arrive which did bring many new things like generics and new data structures. The “old” fashioned way of Hashtable were coming to an end and everyone used the new Dictionary<xx,xx> type instead which was type safe and faster because the object to type conversion (aka boxing) was no longer necessary. I think 95% of all Hashtables and dictionaries use string as key. Often it is convenient to ignore casing to make it easy to look up values which the user did enter. An often followed route is to convert the string to upper case before putting it into the Hashtable. Hashtable Table = new Hashtable(); void Add(string key, string value) { Table.Add(key.ToUpper(), value); } This is valid and working code but it has problems. First we can pass to the Hashtable a custom IEqualityComparer to do the string matching case insensitive. Second we can switch over to the now also old Dictionary type to become a little faster and we can keep the the original keys (not upper cased) in the dictionary. Dictionary<string, string> DictTable = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase); void AddDict(string key, string value) { DictTable.Add(key, value); } Many people do not user the other ctors of Dictionary because they do shy away from the overhead of writing their own comparer. They do not know that .NET has for strings already predefined comparers at hand which you can directly use. Today in the many core area we do use threads all over the place. Sometimes things break in subtle ways but most of the time it is sufficient to place a lock around the offender. Threading has become so mainstream that it may sound weird that in the year 2000 some guy got a huge incentive for the idea to reduce the time to process calibration data from 12 hours to 6 hours by using two threads on a dual core machine. Threading does make it easy to become faster at the expense of correctness. Correct and scalable multithreading can be arbitrarily hard to achieve depending on the problem you are trying to solve. Lets suppose we want to process millions of items with two threads and count the processed items processed by all threads. A typical beginners code might look like this: int Counter; void IJustLearnedToUseThreads() { var t1 = new Thread(ThreadWorkMethod); t1.Start(); var t2 = new Thread(ThreadWorkMethod); t2.Start(); t1.Join(); t2.Join(); if (Counter != 2 * Increments) throw new Exception("Hmm " + Counter + " != " + 2 * Increments); } const int Increments = 10 * 1000 * 1000; void ThreadWorkMethod() { for (int i = 0; i < Increments; i++) { Counter++; } } It does throw an exception with the message e.g. “Hmm 10.222.287 != 20.000.000” and does never finish. The code does fail because the assumption that Counter++ is an atomic operation is wrong. The ++ operator is just a shortcut for Counter = Counter + 1 This does involve reading the counter from a memory location into the CPU, incrementing value on the CPU and writing the new value back to the memory location. When we do look at the generated assembly code we will see only inc dword ptr [ecx+10h] which is only one instruction. Yes it is one instruction but it is not atomic. All modern CPUs have several layers of caches (L1,L2,L3) which try to hide the fact how slow actual main memory accesses are. Since cache is just another word for redundant copy it can happen that one CPU does read a value from main memory into the cache, modifies it and write it back to the main memory. The problem is that at least the L1 cache is not shared between CPUs so it can happen that one CPU does make changes to values which did change in meantime in the main memory. From the exception you can see we did increment the value 20 million times but half of the changes were lost because we did overwrite the already changed value from the other thread. This is a very common case and people do learn to protect their  data with proper locking.   void Intermediate() { var time = Stopwatch.StartNew(); Action acc = ThreadWorkMethod_Intermediate; var ar1 = acc.BeginInvoke(null, null); var ar2 = acc.BeginInvoke(null, null); ar1.AsyncWaitHandle.WaitOne(); ar2.AsyncWaitHandle.WaitOne(); if (Counter != 2 * Increments) throw new Exception(String.Format("Hmm {0:N0} != {1:N0}", Counter, 2 * Increments)); Console.WriteLine("Intermediate did take: {0:F1}s", time.Elapsed.TotalSeconds); } void ThreadWorkMethod_Intermediate() { for (int i = 0; i < Increments; i++) { lock (this) { Counter++; } } } This is better and does use the .NET Threadpool to get rid of manual thread management. It does give the expected result but it can result in deadlocks because you do lock on this. This is in general a bad idea since it can lead to deadlocks when other threads use your class instance as lock object. It is therefore recommended to create a private object as lock object to ensure that nobody else can lock your lock object. When you read more about threading you will read about lock free algorithms. They are nice and can improve performance quite a lot but you need to pay close attention to the CLR memory model. It does make quite weak guarantees in general but it can still work because your CPU architecture does give you more invariants than the CLR memory model. For a simple counter there is an easy lock free alternative present with the Interlocked class in .NET. As a general rule you should not try to write lock free algos since most likely you will fail to get it right on all CPU architectures. void Experienced() { var time = Stopwatch.StartNew(); Task t1 = Task.Factory.StartNew(ThreadWorkMethod_Experienced); Task t2 = Task.Factory.StartNew(ThreadWorkMethod_Experienced); t1.Wait(); t2.Wait(); if (Counter != 2 * Increments) throw new Exception(String.Format("Hmm {0:N0} != {1:N0}", Counter, 2 * Increments)); Console.WriteLine("Experienced did take: {0:F1}s", time.Elapsed.TotalSeconds); } void ThreadWorkMethod_Experienced() { for (int i = 0; i < Increments; i++) { Interlocked.Increment(ref Counter); } } Since time does move forward we do not use threads explicitly anymore but the much nicer Task abstraction which was introduced with .NET 4 at 2010. It is educational to look at the generated assembly code. The Interlocked.Increment method must be called which does wondrous things right? Lets see: lock inc dword ptr [eax] The first thing to note that there is no method call at all. Why? Because the JIT compiler does know very well about CPU intrinsic functions. Atomic operations which do lock the memory bus to prevent other processors to read stale values are such things. Second: This is the same increment call prefixed with a lock instruction. The only reason for the existence of the Interlocked class is that the JIT compiler can compile it to the matching CPU intrinsic functions which can not only increment by one but can also do an add, exchange and a combined compare and exchange operation. But be warned that the correct usage of its methods can be tricky. If you try to be clever and look a the generated IL code and try to reason about its efficiency you will fail. Only the generated machine code counts. Is this the best code we can write? Perhaps. It is nice and clean. But can we make it any faster? Lets see how good we are doing currently. Level Time in s IJustLearnedToUseThreads Flawed Code Intermediate 1,5 (lock) Experienced 0,3 (Interlocked.Increment) Master 0,1 (1,0 for int[2]) That lock free thing is really a nice thing. But if you read more about CPU cache, cache coherency, false sharing you can do even better. int[] Counters = new int[12]; // Cache line size is 64 bytes on my machine with an 8 way associative cache try for yourself e.g. 64 on more modern CPUs void Master() { var time = Stopwatch.StartNew(); Task t1 = Task.Factory.StartNew(ThreadWorkMethod_Master, 0); Task t2 = Task.Factory.StartNew(ThreadWorkMethod_Master, Counters.Length - 1); t1.Wait(); t2.Wait(); Counter = Counters[0] + Counters[Counters.Length - 1]; if (Counter != 2 * Increments) throw new Exception(String.Format("Hmm {0:N0} != {1:N0}", Counter, 2 * Increments)); Console.WriteLine("Master did take: {0:F1}s", time.Elapsed.TotalSeconds); } void ThreadWorkMethod_Master(object number) { int index = (int) number; for (int i = 0; i < Increments; i++) { Counters[index]++; } } The key insight here is to use for each core its own value. But if you simply use simply an integer array of two items, one for each core and add the items at the end you will be much slower than the lock free version (factor 3). Each CPU core has its own cache line size which is something in the range of 16-256 bytes. When you do access a value from one location the CPU does not only fetch one value from main memory but a complete cache line (e.g. 16 bytes). This means that you do not pay for the next 15 bytes when you access them. This can lead to dramatic performance improvements and non obvious code which is faster although it does have many more memory reads than another algorithm. So what have we done here? We have started with correct code but it was lacking knowledge how to use the .NET Base Class Libraries optimally. Then we did try to get fancy and used threads for the first time and failed. Our next try was better but it still had non obvious issues (lock object exposed to the outside). Knowledge has increased further and we have found a lock free version of our counter which is a nice and clean way which is a perfectly valid solution. The last example is only here to show you how you can get most out of threading by paying close attention to your used data structures and CPU cache coherency. Although we are working in a virtual execution environment in a high level language with automatic memory management it does pay off to know the details down to the assembly level. Only if you continue to learn and to dig deeper you can come up with solutions no one else was even considering. I have studied particle physics which does help at the digging deeper part. Have you ever tried to solve Quantum Chromodynamics equations? Compared to that the rest must be easy ;-). Although I am no longer working in the Science field I take pride in discovering non obvious things. This can be a very hard to find bug or a new way to restructure data to make something 10 times faster. Now I need to get some sleep ….

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• megacli forceWB

  - by Pascal den Bekker

  We are using a raid controller: LSI Logic / Symbios Logic MegaRAID SAS 2008 But there is no BBU on Board, is there a way to force the WB Cache ?? I tried following: - /opt/MegaRAID/MegaCli/MegaCli64 -LDSetProp CachedBadBBU -L0 -a0 Failed to set Write Cache OK if bad BBU on Adapter 0, VD 0. FW error description: The requested command has invalid arguments. Can anyone help? Cheers, Pascal

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• 3Ware 9650SE RAID-6, two degraded drives, one ECC, rebuild stuck

  - by cswingle

  This morning I came in the office to discover that two of the drives on a RAID-6, 3ware 9650SE controller were marked as degraded and it was rebuilding the array. After getting to about 4%, it got ECC errors on a third drive (this may have happened when I attempted to access the filesystem on this RAID and got I/O errors from the controller). Now I'm in this state: > /c2/u1 show Unit UnitType Status %RCmpl %V/I/M Port Stripe Size(GB) ------------------------------------------------------------------------ u1 RAID-6 REBUILDING 4%(A) - - 64K 7450.5 u1-0 DISK OK - - p5 - 931.312 u1-1 DISK OK - - p2 - 931.312 u1-2 DISK OK - - p1 - 931.312 u1-3 DISK OK - - p4 - 931.312 u1-4 DISK OK - - p11 - 931.312 u1-5 DISK DEGRADED - - p6 - 931.312 u1-6 DISK OK - - p7 - 931.312 u1-7 DISK DEGRADED - - p3 - 931.312 u1-8 DISK WARNING - - p9 - 931.312 u1-9 DISK OK - - p10 - 931.312 u1/v0 Volume - - - - - 7450.5 Examining the SMART data on the three drives in question, the two that are DEGRADED are in good shape (PASSED without any Current_Pending_Sector or Offline_Uncorrectable errors), but the drive listed as WARNING has 24 uncorrectable sectors. And, the "rebuild" has been stuck at 4% for ten hours now. So: How do I get it to start actually rebuilding? This particular controller doesn't appear to support /c2/u1 resume rebuild, and the only rebuild command that appears to be an option is one that wants to know what disk to add (/c2/u1 start rebuild disk=<p:-p...> [ignoreECC] according to the help). I have two hot spares in the server, and I'm happy to engage them, but I don't understand what it would do with that information in the current state it's in. Can I pull out the drive that is demonstrably failing (the WARNING drive), when I have two DEGRADED drives in a RAID-6? It seems to me that the best scenario would be for me to pull the WARNING drive and tell it to use one of my hot spares in the rebuild. But won't I kill the thing by pulling a "good" drive in a RAID-6 with two DEGRADED drives? Finally, I've seen reference in other posts to a bad bug in this controller that causes good drives to be marked as bad and that upgrading the firmware may help. Is flashing the firmware a risky operation given the situation? Is it likely to help or hurt wrt the rebuilding-but-stuck-at-4% RAID? Am I experiencing this bug in action? Advice outside the spiritual would be much appreciated. Thanks.

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• apache's caching (mod_cache) vs squid reverse-proxy caching?

  - by ajsie

  simple question about an area im not familiar with. which one is best for caching? are there other options? cause i want to be sure which one to use before i learn it. so i dont have to realize afterwards that it was a bad choice. so would be great if someone could shed a light on this topic.

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• Cannot install virtualbox-ose-guest-dkms on Ubuntu 10.04

  - by mrduongnv

  I'm using Ubuntu 10.04 and kernel: 2.6.38-11-generic-pae. While using VirtualBox, i got this error: Kernel driver not installed (rc=-1908) Please install the virtualbox-ose-dkms package and execute 'modprobe vboxdrv' as root. I tried to execute the command: sudo modprobe vboxdrv and got this error: FATAL: Module vboxdrv not found. After that, i execute this: sudo aptitude install virtualbox-ose-guest-dkms duongnv@duongnv-laptop:~$ sudo aptitude install virtualbox-ose-guest-dkms Reading package lists... Done Building dependency tree Reading state information... Done Reading extended state information Initializing package states... Done The following partially installed packages will be configured: virtualbox-ose-guest-dkms 0 packages upgraded, 0 newly installed, 0 to remove and 105 not upgraded. Need to get 0B of archives. After unpacking 0B will be used. Writing extended state information... Done Setting up virtualbox-ose-guest-dkms (3.1.6-dfsg-2ubuntu2) ... Removing old virtualbox-ose-guest-3.1.6 DKMS files... ------------------------------ Deleting module version: 3.1.6 completely from the DKMS tree. ------------------------------ Done. Loading new virtualbox-ose-guest-3.1.6 DKMS files... First Installation: checking all kernels... Building only for 2.6.38-11-generic-pae Building for architecture i686 Building initial module for 2.6.38-11-generic-pae Error! Bad return status for module build on kernel: 2.6.38-11-generic-pae (i686) Consult the make.log in the build directory /var/lib/dkms/virtualbox-ose-guest/3.1.6/build/ for more information. dpkg: error processing virtualbox-ose-guest-dkms (--configure): subprocess installed post-installation script returned error exit status 10 Errors were encountered while processing: virtualbox-ose-guest-dkms E: Sub-process /usr/bin/dpkg returned an error code (1) A package failed to install. Trying to recover: Setting up virtualbox-ose-guest-dkms (3.1.6-dfsg-2ubuntu2) ... Removing old virtualbox-ose-guest-3.1.6 DKMS files... ------------------------------ Deleting module version: 3.1.6 completely from the DKMS tree. ------------------------------ Done. Loading new virtualbox-ose-guest-3.1.6 DKMS files... First Installation: checking all kernels... Building only for 2.6.38-11-generic-pae Building for architecture i686 Building initial module for 2.6.38-11-generic-pae Error! Bad return status for module build on kernel: 2.6.38-11-generic-pae (i686) Consult the make.log in the build directory /var/lib/dkms/virtualbox-ose-guest/3.1.6/build/ for more information. dpkg: error processing virtualbox-ose-guest-dkms (--configure): subprocess installed post-installation script returned error exit status 10 Errors were encountered while processing: virtualbox-ose-guest-dkms Reading package lists... Done Building dependency tree Reading state information... Done Reading extended state information Initializing package states... Done

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• How to improve Windows Aero desktop performance?

  - by Click Ok

  Sincerely I don't understand why in Windows Experience ratings, the "Game Graphics" in my pc is 5.0 and "Graphic Elements" (windows aero desktop performance) is 3.9. How it is possible? My VGA is nice for games but bad for Windows Desktop? What I can do to improve windows aero desktop performance?

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• Core i5 Turboboost/C states Freezing computer

  - by Aaron Smith

  I'm not sure which, but I just had a heck of a time getting my computer to boot up and not freeze. It would run until it finished booting windows, then everything would freeze. This happened until I turned off turboboost and all the c states on the processor. What could be causing this? Is the processor going bad?

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• Installing gnome on Linode with Ubuntu 9.10 x64 - remote VNC/RDP

  - by Kieran Benton

  Hi, I'm a self confessed Linux newbie, having lived and worked mostly within the Windows world for most of my life. I'm making the effort to try moving my virtual host from a Windows box to a Linode instance to try and better learn Linux, and one of the uses I occasionally have with my current Windows VPS is to RDP into it and browse the internet. I'm aware that this is probably not best practice (from either performance or security), and most of the time I will be learning from the shell, but I do occasionally need to boot into a GUI. Because of this, I'd like the ability within my Ubuntu installation on Linode to start/stop Windows X and Gnome at will after SSHing in (startx? gdm?), so I've tried: apt-get install ubuntu-desktop Reboot startx But I've got an error that no amount of googling has helped me with so far, which I'm assuming is something to do with the fact the box is headless and X needs some more configuration that is beyond me at the moment: root@local:~# startx hostname: Unknown host xauth: creating new authority file /root/.Xauthority xauth: creating new authority file /root/.Xauthority xauth: (argv):1: bad display name "local.kieranbenton.com:0" in "list" command xauth: (stdin):1: bad display name "local.kieranbenton.com:0" in "add" command X.Org X Server 1.6.4 Release Date: 2009-9-27 X Protocol Version 11, Revision 0 Build Operating System: Linux 2.6.24-23-server x86_64 Ubuntu Current Operating System: Linux local.kieranbenton.com 2.6.31.5-x86_64-linode9 #1 SMP Mon Oct 26 19:35:25 UTC 2009 x86_64 Kernel command line: root=/dev/xvda xencons=tty console=tty1 console=hvc0 nosep nodevfs ramdisk_size=32768 ro Build Date: 26 October 2009 05:19:56PM xorg-server 2:1.6.4-2ubuntu4 (buildd@) Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.0.log", Time: Wed Dec 2 15:50:23 2009 Primary device is not PCI (==) Using default built-in configuration (21 lines) (EE) open /dev/fb0: No such file or directory (EE) No devices detected. Fatal server error: no screens found Please consult the The X.Org Foundation support at http://wiki.x.org for help. Please also check the log file at "/var/log/Xorg.0.log" for additional information. ddxSigGiveUp: Closing log Can anyone give me any pointers as to how to go from here and get VNC/RDP setup? (RDP would be preferred?). Thanks.

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• Installing gnome on Linode with Ubuntu 9.10 x64 - remote VNC/RDP

  - by Kieran Benton

  Hi, I'm a self confessed Linux newbie, having lived and worked mostly within the Windows world for most of my life. I'm making the effort to try moving my virtual host from a Windows box to a Linode instance to try and better learn Linux, and one of the uses I occasionally have with my current Windows VPS is to RDP into it and browse the internet. I'm aware that this is probably not best practice (from either performance or security), and most of the time I will be learning from the shell, but I do occasionally need to boot into a GUI. Because of this, I'd like the ability within my Ubuntu installation on Linode to start/stop Windows X and Gnome at will after SSHing in (startx? gdm?), so I've tried: apt-get install ubuntu-desktop Reboot startx But I've got an error that no amount of googling has helped me with so far, which I'm assuming is something to do with the fact the box is headless and X needs some more configuration that is beyond me at the moment: root@local:~# startx hostname: Unknown host xauth: creating new authority file /root/.Xauthority xauth: creating new authority file /root/.Xauthority xauth: (argv):1: bad display name "local.kieranbenton.com:0" in "list" command xauth: (stdin):1: bad display name "local.kieranbenton.com:0" in "add" command X.Org X Server 1.6.4 Release Date: 2009-9-27 X Protocol Version 11, Revision 0 Build Operating System: Linux 2.6.24-23-server x86_64 Ubuntu Current Operating System: Linux local.kieranbenton.com 2.6.31.5-x86_64-linode9 #1 SMP Mon Oct 26 19:35:25 UTC 2009 x86_64 Kernel command line: root=/dev/xvda xencons=tty console=tty1 console=hvc0 nosep nodevfs ramdisk_size=32768 ro Build Date: 26 October 2009 05:19:56PM xorg-server 2:1.6.4-2ubuntu4 (buildd@) Before reporting problems, check http://wiki.x.org to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.0.log", Time: Wed Dec 2 15:50:23 2009 Primary device is not PCI (==) Using default built-in configuration (21 lines) (EE) open /dev/fb0: No such file or directory (EE) No devices detected. Fatal server error: no screens found Please consult the The X.Org Foundation support at http://wiki.x.org for help. Please also check the log file at "/var/log/Xorg.0.log" for additional information. ddxSigGiveUp: Closing log Can anyone give me any pointers as to how to go from here and get VNC/RDP setup? (RDP would be preferred?). Thanks.

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• ESXi 5.5 on unlisted AMD A10 6800K possible?

  - by Erik

  I've done some initial googling.. and found AMD's A10 6800K supports virtualization via AMD-V. I'd like to install ESXI 5.5 on a USB thumbdrive to drive two+ VM's running Lubuntu. Has anyone seen the AMD A10 APU line used for baremetal hosting? AMD A10 APU 6800K 8GB DDR3 non ECC RAM 350GB HDD old spin drive (Sata I?III? unknown) I want to get started but afraid I'll wipe my current linux instance if it goes bad.

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• SSL certificate fail apache

  - by Murkin

  Hello, I have setup a certificate on Apache server. When I access my site's https pages, I see the certificate flashing (in FireFox's url tab) and disappearing immediately. The browser stays in the same windows (https) but now certificate info is not displayed and the connection is not encrypted. Can anyone recommend on how I can even start checking what is wrong ? (Certificate fail ? Bad config ?) Thanks

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• Computer components which have unique ID

  - by user23950

  What are the computer parts that has a unique ID? Be it software or hardware. For example, IP Address. And the MAC ID in the NIC. Unique ID's that could be used by bad sites to distinguish you from the rest of the crowd. Edit: Or anything that cannot be changed. Anything that is embedded in the hardware that cannot be changed.

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• Sleep/Hibernate Confirm Screen from Sleep/Hibernate Button?

  - by wag2639

  I've got a Lenovo T400 running Windows 7 and I've got this bad habit of expecting the bottom left button to be CTRL instead of FN. Is there a way I can force or remap the Fn+Sleep/Hibernate to bring of a small confirm screen before it waste unnecessary minutes of my life.

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• DDoS and Heroku

  - by Yuri

  I use Heroku as my hosting solution. So, if some bad man attacks my site with DDoS, what should I do?

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• Does killing a process helps avoids spyware

  - by user23950

  I'm downloading something from mediafire which really has many sponsor sites that are not good: ad.xtendmedia.com and mdinfo.com. And possibly the cause of some spyware and adware in my system. Does killing the whole process of firefox and not closing those pop-up windows(ad sites) helps avoid the effects of those bad sites.

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• passwd ldap request to ActiveDirectory fails on half of 2500 users

  - by groovehunter

  We just setup ActiveDirectory in my company and imported all linux users and groups. On the linux client: (configured to ask ldap in nsswitch.conf): If i do a common ldapsearch to the AD ldap server i get the complete number of about 2580 users. But if i do this it only gets a part of all users, 1221 in number: getent passwd | wc -l Running it with strace shows kind of attempt to reconnect My ideas were: Does the linux authentication procedure run ldapsearch with a parameter incompatible to AD ldap ? Or probably it is a encoding issue. The windows user are entered in AD with all kind of characters. Maybe someone could shed light on this and give a hint how to debug that further!? Here's our ldap.conf host audc01.mycompany.de audc03.mycompany.de base ou=location,dc=mycompany,dc=de ldap_version 3 binddn cn=manager,ou=location,dc=mycompany,dc=de bindpw Password timelimit 120 idle_timelimit 3600 nss_base_passwd cn=users,cn=import,ou=location,dc=mycompany,dc=de?sub nss_base_group ou=location,dc=mycompany,dc=de?sub # RFC 2307 (AD) mappings nss_map_objectclass posixAccount User # nss_map_objectclass shadowAccount User nss_map_objectclass posixGroup Group nss_map_attribute uid sAMAccountName nss_map_attribute cn sAMAccountName # Display Name nss_map_attribute gecos cn ## nss_map_attribute homeDirectory unixHomeDirectory nss_map_attribute loginShell msSFU30LoginShell # PAM attributes pam_login_attribute sAMAccountName # Location based login pam_groupdn CN=Location-AU-Login,OU=au,OU=Location,DC=mycompany,DC=de pam_member_attribute msSFU30PosixMember ## pam_lookup_policy yes pam_filter objectclass=User nss_initgroups_ignoreusers avahi,avahi-autoipd,backup,bin,couchdb,daemon,games,gdm,gnats,haldaemon,hplip,irc,kernoops,libuuid,list,lp,mail,man,messagebus,news,proxy,pulse,root,rtkit,saned,speech-dispatcher,statd,sync,sys,syslog,usbmux,uucp,www-data and here the stacktrace from strace getent passwd poll([{fd=4, events=POLLIN|POLLPRI|POLLERR|POLLHUP}], 1, 120000) = 1 ([{fd=4, revents=POLLIN}]) read(4, "0\204\0\0\0A\2\1", 8) = 8 read(4, "\4e\204\0\0\0\7\n\1\0\4\0\4\0\240\204\0\0\0+0\204\0\0\0%\4\0261.2."..., 63) = 63 stat64("/etc/ldap.conf", {st_mode=S_IFREG|0644, st_size=1151, ...}) = 0 geteuid32() = 12560 getsockname(4, {sa_family=AF_INET, sin_port=htons(60334), sin_addr=inet_addr("10.1.35.51")}, [16]) = 0 getpeername(4, {sa_family=AF_INET, sin_port=htons(389), sin_addr=inet_addr("10.1.5.81")}, [16]) = 0 time(NULL) = 1297684722 rt_sigaction(SIGPIPE, {SIG_DFL, [], 0}, NULL, 8) = 0 munmap(0xb7617000, 1721) = 0 close(3) = 0 rt_sigaction(SIGPIPE, {SIG_IGN, [], 0}, {SIG_DFL, [], 0}, 8) = 0 rt_sigaction(SIGPIPE, {SIG_DFL, [], 0}, NULL, 8) = 0 rt_sigaction(SIGPIPE, {SIG_IGN, [], 0}, {SIG_DFL, [], 0}, 8) = 0 write(4, "0\5\2\1\5B\0", 7) = 7 shutdown(4, 2 /* send and receive */) = 0 close(4) = 0 shutdown(-1, 2 /* send and receive */) = -1 EBADF (Bad file descriptor) close(-1) = -1 EBADF (Bad file descriptor) exit_group(0) = ?

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• Monitoring physical RAM errors on Linux

  - by user40157

  I would like to monitor the ram of two linux systems (Ubuntu and Red Hat). I realize I can run memtest86 from boot to diagnose bad ram. But are there are any solutions to monitor ram while the system is still running. I'm sort of thinking a daemon that writes and reads back from random unused memory. Anybody seen something like this before?

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• 1440 x 900 screen resolution disappeared in my Windows 7

  - by Munangiwa

  I recently bought a 19" LCD and the resolution automatically changed to 1440 x 900 when I plugged it in. I was fooling around with the resolutions then 1440 x 900 disappeared. Now I'm using 1280 x 1024, ITS BAD!! How can I get this resolution back?

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• Laptop LCD sometimes stops working on reboot. Please help.

  - by J Ringle

  I have a Gateway P-6831FX Laptop with Vista Ultimate. The Laptop LCD will sometimes not come on after I reboot the computer. I don't even close the lid and it happens. It isn't dim, it doesn't come on at all. No posting of CMOS (BIOS), nothing. Please note... this happens sometimes, not every time. Frustrating! When plugged into an external monitor, which works fine, Vista display properties can't even "sense" the laptop LCD. I try to enable the laptop LCD for dual display, turning on the laptop LCD, and it does nothing. It's like the laptop LCD is not even there. Manually taking a magnet in my hand to the laptop lid sensing switch (the sensor that turns off display/sleep mode when you close lid), sometimes causes the LCD backlight to "turn on" but not display any images. By "turn on" I mean I can see the screen backlight turn on to a 'dark gray' screen instead of pitch black. Subsequent reboot the laptop display is not working again! Here are the facts: Only happens at random and only after a reboot. Waking from Sleep mode isn't a problem. Pressing F4 function key for dual display does nothing when this happens. Closing lid doesn't seem to be related. (unless it is only after reboot.) using external magnet from laptop screen sensor sometimes triggers backlight to turn on but reboot back to square one with no LCD display. an external display always works fine. I have taken apart LCD, checked all wires and ribbons for loose connections or damage. I have replaced the Inverter. It doesn't seem to be heat related as I can put in sleep mode and resume fine when very hot. (external monitor works fine too). Sometimes the screen works fine as if there is not a problem at all. Even after a reboot... This is random. Any ideas out there? If it is a bad part... which one? The LCD seems to be fine. What are the odds of 2 bad inverters? The backlight is fine. The LCD wires/ribbons seem to be fine. I am at a loss. No warranty left and Gateway tech support is clueless. Thanks for any feedback that might help.

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• OpenJDK vs. Sun Java6 on Ubuntu

  - by Mark Renouf

  Due to past (bad) experience resulting from the GCJ stuff being provided by default on certain distributions, I've always traditionally installed the official Sun Java package on servers. On Ubuntu it's been easy but now OpenJDK is a preferred option and easier to install... I wonder: is there any reason not to use it instead? As far as I understand it's the open source version of the Sun JDK.

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• Windows 7 Installation Folder: x86, x64 and another info

  - by Click Ok

  I've downloaded a lot of Windows 7 versions (release candidates, trial, x64 and x86, etc). The bad part is that the downloaded iso files don't have clear names, so I cannot to know wich version is each file. I can check the files inside the iso using 7-Zip, by example. Then, reading the files and folders in the installation disk, how can I tell what Windows version and platform the installation refers to?

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