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  • Book review: Peopleware: Productive Projects and Teams

    - by DigiMortal
       Peopleware by Tom DeMarco and Timothy Lister is golden classic book that can be considered as mandatory reading for software project managers, team leads, higher level management and board members of software companies. If you make decisions about people then you cannot miss this book. If you are already good on managing developers then this book can make you even better – you will learn new stuff about successful development teams for sure. Why peopleware? Peopleware gives you very good hints about how to build up working environment for project teams where people can really do their work. Book also covers team building topics that are also important reading. As software developer I found practically all points in this book to be accurate and valid. Many times I have found my self thinking about same things and Peopleware made me more confident about my opinions. Peopleware covers also time management and planning topics that help you do way better job on using developers time effectively by minimizing the amount of interruptions by phone calls, pointless meetings and i-want-to-know-what-are-you-doing-right-now questions by managers who doesn’t write code anyway. I think if you follow suggestions given by Peopleware your developers are very happy. I suggest you to also read another great book – Death March by Edward Yourdon. Death March describes you effectively what happens when good advices given by Peopleware are totally ignored or worse yet – people are treated exactly opposite way. I consider also Death March as golden classics and I strongly recommend you to read this book too. Table of Contents Acknowledgments Preface to the Second Edition Preface to the First Edition Part 1: Managing the Human Resource Chapter 1: Somewhere Today, a Project Is Failing Chapter 2: Make a Cheeseburger, Sell a Cheeseburger Chapter 3: Vienna Waits for You Chapter 4: Quality-If Time Permits Chapter 5: Parkinson's Law Revisited Chapter 6: Laetrile Part II: The Office Environment Chapter 7: The Furniture Police Chapter 8: "You Never Get Anything Done Around Here Between 9 and 5" Chapter 9: Saving Money on Space Intermezzo: Productivity Measurement and Unidentified Flying Objects Chapter 10: Brain Time Versus Body Time Chapter 11: The Telephone Chapter 12: Bring Back the Door Chapter 13: Taking Umbrella Steps Part III: The Right People Chapter 14: The Hornblower Factor Chapter 15: Hiring a Juggler Chapter 16: Happy to Be Here Chapter 17: The Self-Healing System Part IV: Growing Productive Teams Chapter 18: The Whole Is Greater Than the Sum of the Parts Chapter 19: The Black Team Chapter 20: Teamicide Chapter 21: A Spaghetti Dinner Chapter 22: Open Kimono Chapter 23: Chemistry for Team Formation Part V: It't Supposed to Be Fun to Work Here Chapter 24: Chaos and Order Chapter 25: Free Electrons Chapter 26: Holgar Dansk Part VI: Son of Peopleware Chapter 27: Teamicide, Revisited Chapter 28: Competition Chapter 29: Process Improvement Programs Chapter 30: Making Change Possible Chapter 31: Human Capital Chapter 32:Organizational Learning Chapter 33: The Ultimate Management Sin Is Chapter 34: The Making of Community Notes Bibliography Index About the Authors

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  • How to convince management to deal with technical debt?

    - by Desolate Planet
    This is a question that I often ask myself when working with developers. I've worked at four companies so far, and I've noticed a lack of attention to keeping code clean and dealing with technical debt that hinders future progress in a software app. For example, the first company I worked for had written a database from scratch rather than take something like MySQL and that created hell for the team when refacoring or extending the app. I've always tried to be honest and clear with my manager when he discusses projections, but management doesn't seem interested in fixing what's already there and it's horrible to see the impact it has on team morale and in their attitude towards others. What are your thoughts on the best way to tackle this problem? What I've seen is people packing up and leaving and the company becomes a revolving door with developers coming and and out and making the code worse. How do you communicate this to management to get them interested in sorting out technical debt?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Is there value in having technical authors in a software team?

    - by Desolate Planet
    During my 5 years in IT as a software developer, I've noticed that developers have a strong distaste towards doing any documentation. The act of taking screenshots and creating documentation seems to be a painful and time consuming experience. In one company I worked for, we had a technical documentation team with two technical authors and they developed all the user guides for our customers. In other companies where I've suggested hiring a technical author, I've been told they are not worth the money, but I'm a little unsure if that rings true. Is it better to have developers stop coding and take half a day to do screenshots and create the various guides or is it worth hiring someone who handles such tasks?

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  • Creating your First Crystal Report for Use in a .NET Application

    Have you ever had to create a custom report within an application you have written for a customer? Most developers have, and there are two schools of thought on how developers normally perform this task. Some choose to create the report using the same technology that the application was created in (ASP, WinFrom, WPF) while others choose to use a reporting package such as Crystal Reports. Using a reporting package will help create reports rapidly. This article walk you through the creation of your first report using Crystal Reports.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Creating your First Crystal Report for Use in a .NET Application

    Have you ever had to create a custom report within an application you have written for a customer? Most developers have, and there are two schools of thought on how developers normally perform this task. Some choose to create the report using the same technology that the application was created in (ASP, WinFrom, WPF) while others choose to use a reporting package such as Crystal Reports. Using a reporting package will help create reports rapidly. This article walk you through the creation of your first report using Crystal Reports.

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  • Is the abundance of Frameworks dumbing down programmers?

    - by Gratzy
    With all of the frameworks available these days ORM's DI/IoC etc. I find that many programmers are losing or don't have the problem solving skills needed to solve difficult issues. I've seen many times unexpected behaviour creep into applications and the developers unable to really dig in and find the issues. It seems to me that deep understanding of whats going on under the hood is being lost. Don't get me wrong, I'm not suggesting these frameworks aren't good and haven't moved the industry forward, only asking if as a unintended consequence developers aren't gaining the knowledge and skill needed for deep understanding of systems.

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  • Do Spambots have access to unlimited IP addresses?

    - by Reg Gordon
    I have been attacked for weeks by the same spambot trying to brute force the login page. I have a login security module now installed on my Drupal 6 website and it bans on IP after x amount of attempts. It's been going on for ever and I have banned about 1000 IP addresses. Is there any point in me banning on IP due to the spambot having access to unlimited IP addresses or will they run out of them eventually?

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  • Le service de "Cloud computing" de jeux vidéo OnLive annonce ses dates et son prix à la Game Develop

    Mise à jour du 11/03/10 Le service de "Cloud computing" de jeux vidéo OnLive annonce ses dates et son prix à la Game Developers Conference 2010 Se déroulant actuellement, la Game Developers Conference 2010 a offert l'occasion à Mike McGarvey, responsable du projet OnLive, d'officialiser certains points sur son projet de "could computing" pour les jeux vidéo. On apprend ainsi que le service sera disponible à partir du 17 juin prochain sur la sol américain. Rien n'est précisé quand à sa disponibilité du service en Europe. Le service demandera au client de s'abonner mensuellement pour un prix de 14,95$ (soit environ 11€ par mois). Le service sera dans un p...

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  • how protect intellectual property when oursourcing software development?

    - by gkdsp
    I'm a small company needing to outsource software development. I've written both functional and technical specifications for GUI developers and back-end (C or PHP) developers to implement my software application. I'm a little nervous handing over copies of these documents to request bids from numerous companies. Looking for recommendations to protect my work while outsourcing. What's the conventional wisdom? Is there generic NDA someone could send me a link to. How do others handle this situation. What would the outsource companies expect, or not expect, from me?

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  • Developer Webinar Today:"Publishing IPS Packages"

    - by user13333379
    Oracle's Solaris Organization is pleased to announce a Technical Webinar for Developers on Oracle Solaris 11: "Publishing IPS Packages" By Eric Reid (Principal Software Engineer) today June 19, 2012 9:00 AM PDT This bi-weekly webinar series (every other Tuesday @ 9 a.m. PT) is designed for ISVs, IHVs, and Application Developers who want a deep-dive overview about how they can deploy Oracle Solaris 11 into their application environments. This series will provide you the unique opportunity to learn directly from Oracle Solaris ISV Engineers and will include LIVE Q&A via chat with subject matter experts from each topic area. Any OTN member can register for this free webinar here.  Today's webinar is a deep dive into IPS. The attendees of the initial IPS webinar asked for more information around this topic. Eric Reid who worked with leading software vendors (ISVs) to migrate Solaris 10 System V packages to IPS will share his experience with us. 

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