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  • SQL Sentry Truth-Telling and Disk Configuration

    - by AjarnMark
    Recently, SQL Sentry told me something about my SQL Server disk configurations that I just didn’t want to believe, but alas, it was true. Several days ago I posted my First Impressions of the SQL Sentry Power Suite.  Today’s post could fall into the category of, “Hey, as long as you have that fancy tool…”  Unfortunately, it also falls into the category of an overloaded worker taking someone else’s word for the truth, not verifying it with independent fact-checking, and then making decisions based on that.  Here’s my story… I’m not exactly an Accidental DBA (or Involuntary DBA as Paul Randal calls it).  I came to this company five years ago as a lead application developer with extensive experience in database design and development.  I worked my way into management, and along the way, took over the DBA responsibilities.  Fortunately, our systems run pretty smoothly most of the time, but I’m always looking for ways to make them better and to fit into my understanding of best practices.  When I took over as DBA, I inherited a SQL 2000 server with about 30 databases on it supporting our main systems, and a SQL 2005 server with multiple instances.  Both of these servers were configured with the Operating System and Application files on the C drive, data files on a different drive letter, and log files on a third drive letter.  Even before I took over as DBA, I verified that this was true with a previous server administrator, and that these represented actual separate disks.  He stated that they did, and I thought that all was well. Then one day, I’m poking around inside the SQL Sentry Performance Advisor, checking out features as I am evaluating whether to purchase the product, and I come across a Disk Configuration section.  The first thing I notice is that the drives do not have the proper partition offset, which was not at all surprising to me given the age of the installation and the relative newness of that topic.  But what threw me for a loop was that the graphic display appeared to be telling me that I did not in fact have three separate drives (or arrays) but rather had two, and that the log files were merely on a separate volume on the same physical array as the OS.  I figured that I must be reading it wrong so I scanned the Help file, but that just seemed to confirm my interpretation.  Then I thought, “there must be something wrong with the demo version of the software!  This can’t be right!”  But just to double-check, I went to our current server admin to talk it over with him, and sure enough, SQL Sentry was telling the truth! I was stunned!  I quickly went through the grieving process…denial…anger…reconciliation.  Here was something that I thought was such a basic truth that was turned upside down.  OK, granted, this wasn’t disastrous.  Our databases didn’t suddenly grind to a halt.  I didn’t get calls late at night inquiring about the sudden downturn in performance.  But it was a bit of a shock to the system, in a good way, to jolt me out of taking what I had believed as the truth for granted, and instead to Trust, but Verify! Yes, before someone else points it out, I know that there are”free” disk management tools built-in to Windows that would have told me the same thing if I had only looked at them; I did not have to buy a fancy tool to tell me that, but the fact is, until I was evaluating the tool, I had just gone with what I was told, and never bothered to check what was actually there. So, what things do you believe to be true but you actually never verified?

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  • Handy SQL Server Functions Series (HSSFS) Part 2.0 - Prelude to Parsing Patterns Properly

    - by Most Valuable Yak (Rob Volk)
    In Part 1 of the series I wrote about 2 lesser-known and somewhat undocumented functions. In this part, I'm going to cover some familiar string functions like Substring(), Parsename(), Patindex(), and Charindex() and delve into their strengths and weaknesses. I'm also splitting this part up into sub-parts to help focus on a particular technique and/or problem with the technique, hence the Part 2.0. Consider this a composite post, or com-post, if you will. (It may just turn out to be a pile of sh_t after all) I'll be using a contrived example, perhaps the most frustratingly useful, or usefully frustrating, function in SQL Server: @@VERSION. Contrived, because there are better ways to get the information (which I'll cover later); frustrating, because of the way Microsoft formatted the value; and useful because it does have 1 or 2 bits of information not found elsewhere. First let's take a look at the output of @@VERSION: Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (Intel X86) Apr 2 2010 15:53:02 Copyright (c) Microsoft Corporation Developer Edition on Windows NT 5.1 <X86> (Build 2600: Service Pack 3) There are 4 lines, with lines 2-4 indented with a tab character.  In case your browser (or this blog software) doesn't show it correctly, I gave each line a different color.  While this PRINTs nicely, if you SELECT @@VERSION in grid mode it all runs together because it ignores carriage return/line feed (CR/LF) characters.  Not fatal, but annoying. Note that @@VERSION's output will vary depending on edition and version of SQL Server, and also the OS it's installed on.  Despite the differences, the output is laid out the same way and the relevant pieces are in the same order. I'll be using the following view for Parts 2.1 onward, so we have a nice collection of @@VERSION information: create view version(SQLVersion,VersionString) AS ( select 2000, 'Microsoft SQL Server 2000 - 8.00.2055 (Intel X86) Dec 16 2008 19:46:53 Copyright (c) 1988-2003 Microsoft Corporation Developer Edition on Windows NT 5.1 (Build 2600: Service Pack 3)' union all select 2005, 'Microsoft SQL Server 2005 - 9.00.4053.00 (Intel X86) May 26 2009 14:24:20 Copyright (c) 1988-2005 Microsoft Corporation Developer Edition on Windows NT 5.1 (Build 2600: Service Pack 3)' union all select 2008, 'Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (Intel X86) Apr 2 2010 15:53:02 Copyright (c) Microsoft Corporation Developer Edition on Windows NT 5.1 <X86> (Build 2600: Service Pack 3)' union all select 2005, 'Microsoft SQL Server 2005 - 9.00.3080.00 (Intel X86) Sep 6 2009 01:43:32 Copyright (c) 1988-2005 Microsoft Corporation Standard Edition on Windows NT 5.2 (Build 3790: Service Pack 2)' union all select 2008, 'Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (X64) Apr 2 2010 15:48:46 Copyright (c) Microsoft Corporation Developer Edition (64-bit) on Windows NT 6.1 <X64> (Build 7600: ) (Hypervisor)' union all select 2008, 'Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (X64) Apr 2 2010 15:48:46 Copyright (c) Microsoft Corporation Express Edition with Advanced Services (64-bit) on Windows NT 6.1 <X64> (Build 7600: ) (Hypervisor)' ) Feel free to add your own @@VERSION info if it's not already there. In Part 2.1 I'll focus on extracting the SQL Server version number (10.50.1600.1 in first example) and the Edition (Developer), but will have a solution that works with all versions.  Stay tuned!

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  • New Extended Events Blog on MSDN

    - by Jonathan Kehayias
    The SQL Server Team at Microsoft created a new blog last week on the MSDN site for Extended Events.  If you are interested in learning about Extended Events from the group on the SQL Server Team that built it, you might be interested in adding this blog to your RSS Reader: http://blogs.msdn.com/extended_events/default.aspx There are plenty of references available on Extended Events by clicking the tag in my tag cloud as well. Share this post: email it! | bookmark it! | digg it! | reddit! | kick...(read more)

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  • Full-text Indexing Books Online

    - by Most Valuable Yak (Rob Volk)
    While preparing for a recent SQL Saturday presentation, I was struck by a crazy idea (shocking, I know): Could someone import the content of SQL Server Books Online into a database and apply full-text indexing to it?  The answer is yes, and it's really quite easy to do. The first step is finding the installed help files.  If you have SQL Server 2012, BOL is installed under the Microsoft Help Library.  You can find the install location by opening SQL Server Books Online and clicking the gear icon for the Help Library Manager.  When the new window pops up click the Settings link, you'll get the following: You'll see the path under Library Location. Once you navigate to that path you'll have to drill down a little further, to C:\ProgramData\Microsoft\HelpLibrary\content\Microsoft\store.  This is where the help file content is kept if you downloaded it for offline use. Depending on which products you've downloaded help for, you may see a few hundred files.  Fortunately they're named well and you can easily find the "SQL_Server_Denali_Books_Online_" files.  We are interested in the .MSHC files only, and can skip the Installation and Developer Reference files. Despite the .MHSC extension, these files are compressed with the standard Zip format, so your favorite archive utility (WinZip, 7Zip, WinRar, etc.) can open them.  When you do, you'll see a few thousand files in the archive.  We are only interested in the .htm files, but there's no harm in extracting all of them to a folder.  7zip provides a command-line utility and the following will extract to a D:\SQLHelp folder previously created: 7z e –oD:\SQLHelp "C:\ProgramData\Microsoft\HelpLibrary\content\Microsoft\store\SQL_Server_Denali_Books_Online_B780_SQL_110_en-us_1.2.mshc" *.htm Well that's great Rob, but how do I put all those files into a full-text index? I'll tell you in a second, but first we have to set up a few things on the database side.  I'll be using a database named Explore (you can certainly change that) and the following setup is a fragment of the script I used in my presentation: USE Explore; GO CREATE SCHEMA help AUTHORIZATION dbo; GO -- Create default fulltext catalog for later FT indexes CREATE FULLTEXT CATALOG FTC AS DEFAULT; GO CREATE TABLE help.files(file_id int not null IDENTITY(1,1) CONSTRAINT PK_help_files PRIMARY KEY, path varchar(256) not null CONSTRAINT UNQ_help_files_path UNIQUE, doc_type varchar(6) DEFAULT('.xml'), content varbinary(max) not null); CREATE FULLTEXT INDEX ON help.files(content TYPE COLUMN doc_type LANGUAGE 1033) KEY INDEX PK_help_files; This will give you a table, default full-text catalog, and full-text index on that table for the content you're going to insert.  I'll be using the command line again for this, it's the easiest method I know: for %a in (D:\SQLHelp\*.htm) do sqlcmd -S. -E -d Explore -Q"set nocount on;insert help.files(path,content) select '%a', cast(c as varbinary(max)) from openrowset(bulk '%a', SINGLE_CLOB) as c(c)" You'll need to copy and run that as one line in a command prompt.  I'll explain what this does while you run it and watch several thousand files get imported: The "for" command allows you to loop over a collection of items.  In this case we want all the .htm files in the D:\SQLHelp folder.  For each file it finds, it will assign the full path and file name to the %a variable.  In the "do" clause, we'll specify another command to be run for each iteration of the loop.  I make a call to "sqlcmd" in order to run a SQL statement.  I pass in the name of the server (-S.), where "." represents the local default instance. I specify -d Explore as the database, and -E for trusted connection.  I then use -Q to run a query that I enclose in double quotes. The query uses OPENROWSET(BULK…SINGLE_CLOB) to open the file as a data source, and to treat it as a single character large object.  In order for full-text indexing to work properly, I have to convert the text content to varbinary. I then INSERT these contents along with the full path of the file into the help.files table created earlier.  This process continues for each file in the folder, creating one new row in the table. And that's it! 5 SQL Statements and 2 command line statements to unzip and import SQL Server Books Online!  In case you're wondering why I didn't use FILESTREAM or FILETABLE, it's simply because I haven't learned them…yet. I may return to this blog after I figure that out and update it with the steps to do so.  I believe that will make it even easier. In the spirit of exploration, I'll leave you to work on some fulltext queries of this content.  I also recommend playing around with the sys.dm_fts_xxxx DMVs (I particularly like sys.dm_fts_index_keywords, it's pretty interesting).  There are additional example queries in the download material for my presentation linked above. Many thanks to Kevin Boles (t) for his advice on (re)checking the content of the help files.  Don't let that .htm extension fool you! The 2012 help files are actually XML, and you'd need to specify '.xml' in your document type column in order to extract the full-text keywords.  (You probably noticed this in the default definition for the doc_type column.)  You can query sys.fulltext_document_types to get a complete list of the types that can be full-text indexed. I also need to thank Hilary Cotter for giving me the original idea. I believe he used MSDN content in a full-text index for an article from waaaaaaaaaaay back, that I can't find now, and had forgotten about until just a few days ago.  He is also co-author of Pro Full-Text Search in SQL Server 2008, which I highly recommend.  He also has some FTS articles on Simple Talk: http://www.simple-talk.com/sql/learn-sql-server/sql-server-full-text-search-language-features/ http://www.simple-talk.com/sql/learn-sql-server/sql-server-full-text-search-language-features,-part-2/

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  • The Excel Column Name assigment problem

    - by Peter Larsson
    Here is a generic algorithm to get the Excel column name according to it's position. By changing the @Base parameter, you can do this for any sequence according to same style as Excel. DECLARE @Value INT = 8839,         @Base TINYINT = 26   ;WITH cteSequence(Value, Delta, Quote, Base, Chr) AS (     SELECT  CAST(@Value AS INT) AS Value,             CAST(1 AS INT) AS Delta,             CAST(@Base AS INT) AS Quote,             CAST(@Base AS INT) AS Base,             CHAR(65 +(@Value - 1) % @Base) AS Chr       UNION ALL       SELECT  Value AS Value,             Quote AS Delta,             26 * Quote AS Quote,             Base AS Base,             CHAR(65 +((Value - Delta)/ Quote - 1) % Base) AS Chr     FROM    cteSequence     WHERE   CHAR(65 +((Value - Delta)/ Quote - 1) % Base) <> '@' ) SELECT  CAST(Msg AS VARCHAR(MAX)) FROM    (             SELECT        '' + Chr             FROM        cteSequence             ORDER BY    Delta DESC             FOR XML        PATH('')         ) AS x(Msg)

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  • SSMS Tools Pack 2.0 is out! With huge productivity booster features that will blow your mind and ease your job even more.

    - by Mladen Prajdic
    What better way to end the summer and start those productive autumn days ahead than with a fresh new version of the SSMS Tools Pack. This is a big release with two new features that are huge productivity boosters. First new feature are Tab Sessions. Every SQL tab you open is saved every N (default 2) minutes and is stored in a session. This works similar to internet browser sessions. Once you reopen SSMS you can restores your last session with a click of a button. You even get every window connected to the server it was previously connected to. The Tab History Window looks like this:   The second feature is Execution Plan Analyzer. It is designed to quickly help you find costliest operators by a number of properties. If that's not enough you can easily search through the whole execution plan for whatever you like. And to top it off you can auto analyze the execution plan. The analysis reports various problems the execution plan has and suggests a most common solution. The ultimate purpose of the Execution Plan Analyzer is to make your troubleshooting quicker and easier. It uses a simple user interface that is easy to navigate and is built directly into the execution plan itself. The execution plan analyzer looks like this:   Smaller fixes include a completely redesigned SQL History Search window and various other bug fixes. You can download the new version 2.0 at the Download page. For more detailed feature descriptions go to the main Features Page. Enjoy it!

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  • SQL Server MVP Deep Dives 2. The Awesome Returns.

    - by Mladen Prajdic
    Two years ago 59 SQL Server MVP's came together and helped make one of the best book on SQL Server out there. Each chapter was written by an MVP about a part of SQL Server they loved working with. This resulted in superb quality content and excellent ratings from the readers. To top it off all earnings went to a good cause, the War Child International organization. That book was SQL Server MVP Deep Dives. This year 63 SQL Server MVPs, me included, decided it was time do repeat the success of the first book. Let me introduce you the: SQL Server MVP Deep Dives 2 The topics in 60 chapters are grouped in 5 groups: Architecture, Database Administration, Database Development, Performance Tuning and Optimization, Business Intelligence. They represent over 1000 years of daily experience in various areas of SQL Server. I have contributed chapter 28 in Database Development group titled Getting asynchronous with Service Broker. In it I show you the Service Broker template you can use for secure communication between two or more SQL server instances for whatever purpose you may have. If you haven't heard of Service Broker it's a part of the database engine that enables you to do completely async operations in the database itself or between databases and instances. The official release of the book will be next week at PASS where there will be 2 slots where most of the authors will be there signing the books you bring. This is also a great opportunity to meet everyone and ask about any problems you may have. So definitely come say hi. Again we decided on a charity that will be supported by this book. It's called Operation Smile. They provide free surgeries to repair cleft lip, cleft palate and other facial deformities for children around the globe. You can also help them by donating. You can preorder it on at Manning Publications website or on Amazon. By having it you not only get to learn a lot, improve your skills and have fun but you also help a child have a normal life. If that's not a good cause then I don't know what it is.

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  • SQL Saturday #220 - Atlanta - Pre-Con Scholarship Winners!

    - by Most Valuable Yak (Rob Volk)
    A few weeks ago, AtlantaMDF offered scholarships for each of our upcoming Pre-conference sessions at SQL Saturday #220. We would like to congratulate the winners! David Thomas SQL Server Security http://sqlsecurity.eventbrite.com/ Vince Bible Surfing the Multicore Wave: Processors, Parallelism, and Performance http://surfmulticore.eventbrite.com/ Mostafa Maged Languages of BI http://languagesofbi.eventbrite.com/ Daphne Adams Practical Self-Service BI with PowerPivot for Excel http://selfservicebi.eventbrite.com/ Tim Lawrence The DBA Skills Upgrade Toolkit http://dbatoolkit.eventbrite.com/ Thanks to everyone who applied! And once again we must thank Idera's generous sponsorship, and the time and effort made by Bobby Dimmick (w|t) and Brian Kelley (w|t) of Midlands PASS for judging all the applicants. Don't forget, there's still time to attend the Pre-Cons on May 17, 2013! Click on the EventBrite links for more details and to register!

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  • SQL University: What and why of database refactoring

    - by Mladen Prajdic
    This is a post for a great idea called SQL University started by Jorge Segarra also famously known as SqlChicken on Twitter. It’s a collection of blog posts on different database related topics contributed by several smart people all over the world. So this week is mine and we’ll be talking about database testing and refactoring. In 3 posts we’ll cover: SQLU part 1 - What and why of database testing SQLU part 2 - What and why of database refactoring SQLU part 3 - Tools of the trade This is a second part of the series and in it we’ll take a look at what database refactoring is and why do it. Why refactor a database To know why refactor we first have to know what refactoring actually is. Code refactoring is a process where we change module internals in a way that does not change that module’s input/output behavior. For successful refactoring there is one crucial thing we absolutely must have: Tests. Automated unit tests are the only guarantee we have that we haven’t broken the input/output behavior before refactoring. If you haven’t go back ad read my post on the matter. Then start writing them. Next thing you need is a code module. Those are views, UDFs and stored procedures. By having direct table access we can kiss fast and sweet refactoring good bye. One more point to have a database abstraction layer. And no, ORM’s don’t fall into that category. But also know that refactoring is NOT adding new functionality to your code. Many have fallen into this trap. Don’t be one of them and resist the lure of the dark side. And it’s a strong lure. We developers in general love to add new stuff to our code, but hate fixing our own mistakes or changing existing code for no apparent reason. To be a good refactorer one needs discipline and focus. Now we know that refactoring is all about changing inner workings of existing code. This can be due to performance optimizations, changing internal code workflows or some other reason. This is a typical black box scenario to the outside world. If we upgrade the car engine it still has to drive on the road (preferably faster) and not fly (no matter how cool that would be). Also be aware that white box tests will break when we refactor. What to refactor in a database Refactoring databases doesn’t happen that often but when it does it can include a lot of stuff. Let us look at a few common cases. Adding or removing database schema objects Adding, removing or changing table columns in any way, adding constraints, keys, etc… All of these can be counted as internal changes not visible to the data consumer. But each of these carries a potential input/output behavior change. Dropping a column can result in views not working anymore or stored procedure logic crashing. Adding a unique constraint shows duplicated data that shouldn’t exist. Foreign keys break a truncate table command executed from an application that runs once a month. All these scenarios are very real and can happen. With the proper database abstraction layer fully covered with black box tests we can make sure something like that does not happen (hopefully at all). Changing physical structures Physical structures include heaps, indexes and partitions. We can pretty much add or remove those without changing the data returned by the database. But the performance can be affected. So here we use our performance tests. We do have them, right? Just by adding a single index we can achieve orders of magnitude performance improvement. Won’t that make users happy? But what if that index causes our write operations to crawl to a stop. again we have to test this. There are a lot of things to think about and have tests for. Without tests we can’t do successful refactoring! Fixing bad code We all have some bad code in our systems. We usually refer to that code as code smell as they violate good coding practices. Examples of such code smells are SQL injection, use of SELECT *, scalar UDFs or cursors, etc… Each of those is huge code smell and can result in major code changes. Take SELECT * from example. If we remove a column from a table the client using that SELECT * statement won’t have a clue about that until it runs. Then it will gracefully crash and burn. Not to mention the widely unknown SELECT * view refresh problem that Tomas LaRock (@SQLRockstar on Twitter) and Colin Stasiuk (@BenchmarkIT on Twitter) talk about in detail. Go read about it, it’s informative. Refactoring this includes replacing the * with column names and most likely change to application using the database. Breaking apart huge stored procedures Have you ever seen seen a stored procedure that was 2000 lines long? I have. It’s not pretty. It hurts the eyes and sucks the will to live the next 10 minutes. They are a maintenance nightmare and turn into things no one dares to touch. I’m willing to bet that 100% of time they don’t have a single test on them. Large stored procedures (and functions) are a clear sign that they contain business logic. General opinion on good database coding practices says that business logic has no business in the database. That’s the applications part. Refactoring such behemoths requires writing lots of edge case tests for the stored procedure input/output behavior and then start to refactor it. First we split the logic inside into smaller parts like new stored procedures and UDFs. Those then get called from the master stored procedure. Once we’ve successfully modularized the database code it’s best to transfer that logic into the applications consuming it. This only leaves the stored procedure with common data manipulation logic. Of course this isn’t always possible so having a plethora of performance and behavior unit tests is absolutely necessary to confirm we’ve actually improved the codebase in some way.   Refactoring is not a popular chore amongst developers or managers. The former don’t like fixing old code, the latter can’t see the financial benefit. Remember how we talked about being lousy at estimating future costs in the previous post? But there comes a time when it must be done. Hopefully I’ve given you some ideas how to get started. In the last post of the series we’ll take a look at the tools to use and an example of testing and refactoring.

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  • Dealing with a developer continuously ignoring edge cases in his work

    - by Alex N.
    I have an interesting, fairly common I guess, issue with one of the developers in my team. The guy is a great developer, work fast and productive, produces fairly good quality code and all. Good engineer. But there is a problem with him - very often he fails to address edge cases in his code. We spoke with him about it many times and he is trying but I guess he just doesn't think this way. So what ends up happening is that QA would find plenty issues with his code and return it back for development again and again, ultimately resulting in missed deadlines and everyone in the team unhappy. I don't know what to do with him and how to help him overcome this problem. Perhaps someone with more experience could advise? Thank you!

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  • Unrated Easy iOS 6.1.4/6.1.3 Unlock/Jailbreak iPhone 5/4S/4/3GS Untehtered System

    - by user171772
    Popular jailbreak tool Unlock-Jailbreak.net – compiled by the iPhone Team – has just been updated with full support for Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1.4 and 6.1.3/6.0.1 Untethered. You may have caught our tutorial, which detailed how one could jailbreak their device tethered using Redsn0w, although since it was a pre-iOS 6.1.1 release, users needed to "point" the tool to the older firmware. Team Unlock-Jailbreak was established few years ago, combines some of the jailbreak and unlock community’s most talented developers all known for producing reliable jailbreaks in the past. This team was assembled in order to develop a reliable untethered jailbreak and unlock iphone 5,4S,4 iOS 6.1 for post-A5 devices, including the iPhone 5, the iPad mini and the latest-generation iPad. This has now been achieved with the just-released userland jailbreak tool, known as Unlock-Jailbreak.net. To Jailbreak and Unlock your iPhone 5/4/4S/3GS iOS 6.1.4 and 6.1.3 visit the official website http://www.Unlock-Jailbreak.net http://www.Unlock-Jailbreak.net was formed in mid 2008 and have successfully jailbroken over 250,000 iPhones worldwide. This is unparalleled by any other service in the industry. They have achieved this by combining a very simple solution with a fantastic customer service department that is available 24/7 through many forms of contact, including telephone. Unlock-Jailbreak from Unlock-Jailbreak.nethas been downloaded by over 250,000 customers located in over 145 countries. To further ensure customers of its products usability, Unlock-Jailbreak offers a 100% full money back guarantee on all orders. Customers dissatisfied with the company’s product will be given a full refund, no questions asked. One good advantage of the software is that the jailbreaking and unlocking process is coampletely reversible and there will be no evidence that the iPhone has been jailbroken and unlocked . iOS 6.1/6.1.4 and 6.1.3 comes with many new features and updates for multitasking and storage. By unlocking and jailbreaking the iPhone,Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1/6.1.4 and 6.1.3/6.0.1 Untethered unleash unlimited possibilities to improve this already fantastic experience and the iPhone FULL potential. Before going through any jailbreak process with Unlock-Jailbreak it is always good housekeeping to perform a full backup of all information on the device. It is unlikely that anything will go wrong during the process but when undertaking any process that modifies the internals of a file system it is always prudent to err on the side of caution.

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  • Bzr Eclipse Plugin not configurable

    - by Ubuntourist
    I'm relatively new to Eclipse. I'm currently running bzr 2.2.1 and Eclipse 3.5.2 (Galileo). Following the directions at: http://wiki.bazaar.canonical.com/BzrEclipse/Installation I get to the point where it tells me the plugin has been successfully installed, but when I attempt to configure it at Window -- Preferences -- Team -- Bazaar, there's no "Bazaar" there. Team shows CVS, File Contents, Ignored Resources and Models. (Nothing useful under CVS.) Nothing in ~/workspace/.metadata/.log about bzr either. I've uninstalled and reinstalled the plugin a few times, to no avail. Is there a more thorough way to uninstall that plugin without removing everything else that's been installed? Is there somewhere else I should be looking for the source of trouble? I didn't see anything promising on Launchpad, but may not have looked deep enough.

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  • A story from SQLvdb and Idera

    - by Peter Larsson
    A year or so back, I struggled with some consistency problems so I figured out I needed a way to "mount" backup files as a virtual database. At the time (SQL Server 2005 and SQL Server 2008) my choice fell on Idera's SQLvdb because it felt easy enough to use. I used it a few times and it worked great. Some time later we upgraded to SQL Server 2008R2 and I didn't use SQLvbd for a long time. Until yesterday... I was upset that suddenly SQLvbd took more than 2 hours to mount the backup file (if it succeeded at all). I uninstalled the application and went for lunch. After lunch, I decided to give SQLvbd another chance so I emailed their tech support and got a response within 30 minutes or so. Now, since I am a SQL Server MVP, they gave me another serial number than my first and I downloaded and installed a newer version. But also this version was really slow. I emailed back to them with the additional information they requested and to my surprise I had got an email this morning when I came back to work, where Idera explained some of the issues (bugs) and asked my to test a newer version. I did, and now a fresh mount of a 100GB database (compressed to 20GB with native compression) located on our SAN takes less than 6 minutes! Thank you. //Peter

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  • The Basics of Project Management / Software Development

    - by Sam
    It suddenly struck me today that I have never developed any large application or worked with a team of programmers, and so am missing out a lot - both in terms of technical knowledge and the social-fun part of it. And I would like to rectify that - an idea is to start an open source group by training college students (for no charge) and developing some open source application with them. Please give me some basic advice on the whole process of how to (1) plan and (2) manage projects in a team. What new skill sets would you recommend? (I have read joel on software and 37 Signals, and got many insightful tips from them. But I'd like a little more technical knowledge ...) Background (freelancer, past 4+ years) - Computer engineer graphic / web designer online marketing moved on to programming in PHP, Perl, Python did Oracle DBA OCP training to understand DB's current self-assigned title - web application developer.

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  • Is it possible to have multiple sets of key columns in a table?

    - by Peter Larsson
    Filtered indexes is one of my new favorite things with SQL Server 2008. I am currently working on designing a new datawarehouse. There are two restrictions doing this It has to be fed from the old legacy system with both historical data and new data It has to be fed from the new business system with new data When we incorporate the new business system, we are going to do that for one market only. It means the old legacy business system still will produce new data for other markets (together with historical data for all markets) and the new business system produce new data to that one market only. Sounds interesting this far? To accomplish this I did a thorough research about the business requirements about the business intelligence needs. Then I went on to design the sucker. How does this relate to filtered indexes you ask? I'll give one example, the Stock transaction table. Well, the key columns for the old legacy system are different from the key columns from the new business system. The old legacy system has a key of 5 columns Movement date Movement time Product code Order number Sequence number within shipment And to all thing, I found out that the Movement Time column is not really a time. It starts out like a time HH:MM:SS but seconds are added for each delivery within the shipment, so a Movement Time can look like "12:11:68". The sequence number is ordered over the distributors for shipment. As I said, it is a legacy system. The new business system has one key column, the Movement DateTime (accuracy down to 100th of nanosecond). So how to deal with this? On thing would be to have two stock transaction tables, one for legacy system and one for the new business system. But that would lead to a maintenance overhead and using partitioned views for getting data out of the warehouse. Filtered index will be of a great use here. MovementDate DATETIME2(7) MovementTime CHAR(8) NULL ProductCode VARCHAR(15) NOT NULL OrderNumber VARCHAR(30) NULL SequenceNumber INT NULL The sequence number is not even used in the new system, so I created a clustered index for a new IDENTITY column to make a new identity column which can be shared by both systems. Then I created one unique filtered index for old system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Legacy (MovementDate, MovementTime, ProductCode, SequenceNumber) INCLUDE (OrderNumber, Col5, Col6, ... ) WHERE SequenceNumber IS NOT NULL And then I created a new unique filtered index for the new business system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Business (MovementDate) INCLUDE (ProductCode, OrderNumber, Col12, ... ) WHERE SequenceNumber IS NULL This way I can have multiple sets of key columns on same base table which is shared by both systems.

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • JavaOne 2011: Content review process and Tips for submissions

    - by arungupta
    The Technical Sessions, Birds of Feather, Panels, and Hands-on labs (basically all the content delivered at JavaOne) forms the backbone of the conference. At this year's JavaOne conference you'll have access to the rock star speakers, the ability to engage with luminaries in the hallways, and have beer (or 2) with community peers in designated areas. Even though the conference is Oct 2-6, 2011, and will be bigger and better than last year's conference, the Call for Paper submission and review/selection evaluation started much earlier.In previous years, I've participated in the review process and this year I was honored to serve as co-lead for the "Enterprise Service Architecture and Cloud" track with Ludovic Champenois. We had a stellar review team with an equal mix of Oracle and external community reviewers. The review process is very overwhelming with the reviewers going through multiple voting iterations on each submission in order to ensure that the selected content is the BEST of the submitted lot. Our ultimate goal was to ensure that the content best represented the track, and most importantly would draw interest and excitement from attendees. As always, the number and quality of submissions were just superb, making for a truly challenging (and rewarding) experience for the reviewers. As co-lead I tried to ensure that I applied a fair and balanced process in the evaluation of content in my track. . Here are some key steps followed by all track leads: Vote on sessions - Each reviewer is required to vote on the sessions on a scale of 1-5 - and also provide a justifying comment. Create buckets - Divide the submissions into different buckets to ensure a fair representation of different topics within a track. This ensures that if a particular bucket got higher votes then the track is not exclusively skewed towards it. Top 7 - The review committee provides a list of the top 7 talks that can be used in the promotional material by the JavaOne team. Generally these talks are easy to identify and a consensus is reached upon them fairly quickly. First cut - Each track is allocated a total number of sessions (including panels), BoFs, and Hands-on labs that can be approved. The track leads then start creating the first cut of the approvals using the casted votes coupled with their prior experience in the subject matter. In our case, Ludo and I have been attending/speaking at JavaOne (and other popular Java-focused conferences) for double digit years. The Grind - The first cut is then refined and refined and refined using multiple selection criteria such as sorting on the bucket, speaker quality, topic popularity, cumulative vote total, and individual vote scale. The sessions that don't make the cut are reviewed again as well to ensure if they need to replace one of the selected one as a potential alternate. I would like to thank the entire Java community for all the submissions and many thanks to the reviewers who spent countless hours reading each abstract, voting on them, and helping us refine the list. I think approximately 3-4 hours cumulative were spent on each submission to reach an evaluation, specifically the border line cases. We gave our recommendations to the JavaOne Program Committee Chairperson (Sharat Chander) and accept/decline notifications should show up in submitter inboxes in the next few weeks. Here are some points to keep in mind when submitting a session to JavaOne next time: JavaOne is a technology-focused conference so any product, marketing or seemingly marketish talk are put at the bottom of the list.Oracle Open World and Oracle Develop are better options for submitting product specific talks. Make your title catchy. Remember the attendees are more likely to read the abstract if they like the title. We try our best to recategorize the talk to a different track if it needs to but please ensure that you are filing in the right track to have all the right eyeballs looking at it. Also, it does not hurt marking an alternate track if your talk meets the criteria. Make sure to coordinate within your team before the submission - multiple sessions from the same team or company does not ensure that the best speaker is picked. In such case we rely upon your "google presence" and/or review committee's prior knowledge of the speaker. The reviewers may not know you or your product at all and you get 750 characters to pitch your idea. Make sure to use all of them, to the last 750th character. Make sure to read your abstract multiple times to ensure that you are giving all the relevant information ? Think through your presentation and see if you are leaving out any important aspects.Also look if the abstract has any redundant information that will not required by the reviewers. There are additional sections that allow you to share information about the speaker and the presentation summary. Use them to blow the horn about yourself and any other relevant details. Please don't say "call me at xxx-xxx-xxxx to find out the details" :-) The review committee enjoyed reviewing the submissions and we certainly hope you'll have a great time attending them. Happy JavaOne!

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  • JavaOne 2011: Content review process and Tips for submissions

    - by arungupta
    The Technical Sessions, Birds of Feather, Panels, and Hands-on labs (basically all the content delivered at JavaOne) forms the backbone of the conference. At this year's JavaOne conference you'll have access to the rock star speakers, the ability to engage with luminaries in the hallways, and have beer (or 2) with community peers in designated areas. Even though the conference is Oct 2-6, 2011, and will be bigger and better than last year's conference, the Call for Paper submission and review/selection evaluation started much earlier.In previous years, I've participated in the review process and this year I was honored to serve as co-lead for the "Enterprise Service Architecture and Cloud" track with Ludovic Champenois. We had a stellar review team with an equal mix of Oracle and external community reviewers. The review process is very overwhelming with the reviewers going through multiple voting iterations on each submission in order to ensure that the selected content is the BEST of the submitted lot. Our ultimate goal was to ensure that the content best represented the track, and most importantly would draw interest and excitement from attendees. As always, the number and quality of submissions were just superb, making for a truly challenging (and rewarding) experience for the reviewers. As co-lead I tried to ensure that I applied a fair and balanced process in the evaluation of content in my track. . Here are some key steps followed by all track leads: Vote on sessions - Each reviewer is required to vote on the sessions on a scale of 1-5 - and also provide a justifying comment. Create buckets - Divide the submissions into different buckets to ensure a fair representation of different topics within a track. This ensures that if a particular bucket got higher votes then the track is not exclusively skewed towards it. Top 7 - The review committee provides a list of the top 7 talks that can be used in the promotional material by the JavaOne team. Generally these talks are easy to identify and a consensus is reached upon them fairly quickly. First cut - Each track is allocated a total number of sessions (including panels), BoFs, and Hands-on labs that can be approved. The track leads then start creating the first cut of the approvals using the casted votes coupled with their prior experience in the subject matter. In our case, Ludo and I have been attending/speaking at JavaOne (and other popular Java-focused conferences) for double digit years. The Grind - The first cut is then refined and refined and refined using multiple selection criteria such as sorting on the bucket, speaker quality, topic popularity, cumulative vote total, and individual vote scale. The sessions that don't make the cut are reviewed again as well to ensure if they need to replace one of the selected one as a potential alternate. I would like to thank the entire Java community for all the submissions and many thanks to the reviewers who spent countless hours reading each abstract, voting on them, and helping us refine the list. I think approximately 3-4 hours cumulative were spent on each submission to reach an evaluation, specifically the border line cases. We gave our recommendations to the JavaOne Program Committee Chairperson (Sharat Chander) and accept/decline notifications should show up in submitter inboxes in the next few weeks. Here are some points to keep in mind when submitting a session to JavaOne next time: JavaOne is a technology-focused conference so any product, marketing or seemingly marketish talk are put at the bottom of the list.Oracle Open World and Oracle Develop are better options for submitting product specific talks. Make your title catchy. Remember the attendees are more likely to read the abstract if they like the title. We try our best to recategorize the talk to a different track if it needs to but please ensure that you are filing in the right track to have all the right eyeballs looking at it. Also, it does not hurt marking an alternate track if your talk meets the criteria. Make sure to coordinate within your team before the submission - multiple sessions from the same team or company does not ensure that the best speaker is picked. In such case we rely upon your "google presence" and/or review committee's prior knowledge of the speaker. The reviewers may not know you or your product at all and you get 750 characters to pitch your idea. Make sure to use all of them, to the last 750th character. Make sure to read your abstract multiple times to ensure that you are giving all the relevant information ? Think through your presentation and see if you are leaving out any important aspects.Also look if the abstract has any redundant information that will not required by the reviewers. There are additional sections that allow you to share information about the speaker and the presentation summary. Use them to blow the horn about yourself and any other relevant details. Please don't say "call me at xxx-xxx-xxxx to find out the details" :-) The review committee enjoyed reviewing the submissions and we certainly hope you'll have a great time attending them. Happy JavaOne!

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
      REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • Back to Basics: Structuring a Web Page with CSS and ASP.NET

    Nick Harrison explains why such habits as using nested HTML Tables to position content in the right place on the browser page is bad practice and, nowadays, avoidable. This is just one 'Markup smell' that he discusses on the way to demonstrating the benefits of CSS Style-sheets and ASP.NET Master Pages. span.fullpost {display:none;}

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  • T-SQL Tuesday #025 &ndash; CHECK Constraint Tricks

    - by Most Valuable Yak (Rob Volk)
    Allen White (blog | twitter), marathoner, SQL Server MVP and presenter, and all-around awesome author is hosting this month's T-SQL Tuesday on sharing SQL Server Tips and Tricks.  And for those of you who have attended my Revenge: The SQL presentation, you know that I have 1 or 2 of them.  You'll also know that I don't recommend using anything I talk about in a production system, and will continue that advice here…although you might be sorely tempted.  Suffice it to say I'm not using these examples myself, but I think they're worth sharing anyway. Some of you have seen or read about SQL Server constraints and have applied them to your table designs…unless you're a vendor ;)…and may even use CHECK constraints to limit numeric values, or length of strings, allowable characters and such.  CHECK constraints can, however, do more than that, and can even provide enhanced security and other restrictions. One tip or trick that I didn't cover very well in the presentation is using constraints to do unusual things; specifically, limiting or preventing inserts into tables.  The idea was to use a CHECK constraint in a way that didn't depend on the actual data: -- create a table that cannot accept data CREATE TABLE dbo.JustTryIt(a BIT NOT NULL PRIMARY KEY, CONSTRAINT chk_no_insert CHECK (GETDATE()=GETDATE()+1)) INSERT dbo.JustTryIt VALUES(1)   I'll let you run that yourself, but I'm sure you'll see that this is a pretty stupid table to have, since the CHECK condition will always be false, and therefore will prevent any data from ever being inserted.  I can't remember why I used this example but it was for some vague and esoteric purpose that applies to about, maybe, zero people.  I come up with a lot of examples like that. However, if you realize that these CHECKs are not limited to column references, and if you explore the SQL Server function list, you could come up with a few that might be useful.  I'll let the names describe what they do instead of explaining them all: CREATE TABLE NoSA(a int not null, CONSTRAINT CHK_No_sa CHECK (SUSER_SNAME()<>'sa')) CREATE TABLE NoSysAdmin(a int not null, CONSTRAINT CHK_No_sysadmin CHECK (IS_SRVROLEMEMBER('sysadmin')=0)) CREATE TABLE NoAdHoc(a int not null, CONSTRAINT CHK_No_AdHoc CHECK (OBJECT_NAME(@@PROCID) IS NOT NULL)) CREATE TABLE NoAdHoc2(a int not null, CONSTRAINT CHK_No_AdHoc2 CHECK (@@NESTLEVEL>0)) CREATE TABLE NoCursors(a int not null, CONSTRAINT CHK_No_Cursors CHECK (@@CURSOR_ROWS=0)) CREATE TABLE ANSI_PADDING_ON(a int not null, CONSTRAINT CHK_ANSI_PADDING_ON CHECK (@@OPTIONS & 16=16)) CREATE TABLE TimeOfDay(a int not null, CONSTRAINT CHK_TimeOfDay CHECK (DATEPART(hour,GETDATE()) BETWEEN 0 AND 1)) GO -- log in as sa or a sysadmin server role member, and try this: INSERT NoSA VALUES(1) INSERT NoSysAdmin VALUES(1) -- note the difference when using sa vs. non-sa -- then try it again with a non-sysadmin login -- see if this works: INSERT NoAdHoc VALUES(1) INSERT NoAdHoc2 VALUES(1) GO -- then try this: CREATE PROCEDURE NotAdHoc @val1 int, @val2 int AS SET NOCOUNT ON; INSERT NoAdHoc VALUES(@val1) INSERT NoAdHoc2 VALUES(@val2) GO EXEC NotAdHoc 2,2 -- which values got inserted? SELECT * FROM NoAdHoc SELECT * FROM NoAdHoc2   -- and this one just makes me happy :) INSERT NoCursors VALUES(1) DECLARE curs CURSOR FOR SELECT 1 OPEN curs INSERT NoCursors VALUES(2) CLOSE curs DEALLOCATE curs INSERT NoCursors VALUES(3) SELECT * FROM NoCursors   I'll leave the ANSI_PADDING_ON and TimeOfDay tables for you to test on your own, I think you get the idea.  (Also take a look at the NoCursors example, notice anything interesting?)  The real eye-opener, for me anyway, is the ability to limit bad coding practices like cursors, ad-hoc SQL, and sa use/abuse by using declarative SQL objects.  I'm sure you can see how and why this would come up when discussing Revenge: The SQL.;) And the best part IMHO is that these work on pretty much any version of SQL Server, without needing Policy Based Management, DDL/login triggers, or similar tools to enforce best practices. All seriousness aside, I highly recommend that you spend some time letting your mind go wild with the possibilities and see how far you can take things.  There are no rules! (Hmmmm, what can I do with rules?) #TSQL2sDay

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  • Speaking in St. Louis on June 14th

    - by Bill Graziano
    I’m going back to speak in St. Louis next month.  I didn’t make it last year and I’m looking forward to it.  You can find additional details on the St. Louis SQL Server user group web site.  The meeting will be held at the Microsoft office and I’ll be speaking at 1PM. I’ll be speaking on the procedure cache.  As people get better and better tuning queries this is the next major piece to understand.  We’ll talk about how and when query plans are reused.  The most common issue I see around odd query plans are stored procedures that use one query plan but the queries run completely different when you extract the SQL and hard code the parameters.  That’s just one of the common issues that I’ll address. There will be a second speaker after I’m done, then a short vendor presentation and a drawing for a netbook.

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  • Must-see sessions at TCUK11

    - by Roger Hart
    Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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  • The Changing Face of PASS

    - by Bill Graziano
    I’m starting my sixth year on the PASS Board.  I served two years as the Program Director, two years as the Vice-President of Marketing and I’m starting my second year as the Executive Vice-President of Finance.  There’s a pretty good chance that if PASS has done something you don’t like or is doing something you don’t like, that I’m involved in one way or another. Andy Leonard asked in a comment on his blog if the Board had ever reversed itself based on community input.  He asserted that it hadn’t.  I disagree.  I’m not going to try and list all the changes we make inside portfolios based on feedback from and meetings with the community.  I’m going to focus on major governance issues since I was elected to the Board. Management Company The first big change was our management company.  Our old management company had a standard approach to running a non-profit.  It worked well when PASS was launched.  Having a ready-made structure and process to run the organization enabled the organization to grow quickly.  As time went on we were limited in some of the things we wanted to do.  The more involved you were with PASS, the more you saw these limitations.  Key volunteers were regularly providing feedback that they wanted certain changes that were difficult for us to accomplish.  The Board at that time wanted changes that were difficult or impossible to accomplish under that structure. This was not a simple change.  Imagine a $2.5 million dollar company letting all its employees go on a Friday and starting with a new staff on Monday.  We also had a very narrow window to accomplish that so that we wouldn’t affect the Summit – our only source of revenue.  We spent the year after the change rebuilding processes and putting on the Summit in Denver.  That’s a concrete example of a huge change that PASS made to better serve its members.  And it was a change that many in the community were telling us we needed to make. Financials We heard regularly from our members that they wanted our financials posted.  Today on our web site you can find audited financials going back to 2004.  We publish our budget at the start of each year.  If you ask a question about the financials on the PASS site I do my best to answer it.  I’m also trying to do a better job answering financial questions posted in other locations.  (And yes, I know I owe a few of you some blog posts.) That’s another concrete example of a change that our members asked for that the Board agreed was a good decision. Minutes When I started on the Board the meeting minutes were very limited.  The minutes from a two day Board meeting might fit on one page.  I think we did the bare minimum we were legally required to do.  Today Board meeting minutes run from 5 to 12 pages and go into incredible detail on what we talk about.  There are certain topics that are NDA but where possible we try to list the topic we discussed but that the actual discussion was under NDA.  We also publish the agenda of Board meetings ahead of time. This is another specific example where input from the community influenced the decision.  It was certainly easier to have limited minutes but I think the extra effort helps our members understand what’s going on. Board Q&A At the 2009 Summit the Board held its first public Q&A with our members.  We’d always been available individually to answer questions.  There’s a benefit to getting us all in one room and asking the really hard questions to watch us squirm.  We learn what questions we don’t have good answers for.  We get to see how many people in the crowd look interested in the various questions and answers. I don’t recall the genesis of how this came about.  I’m fairly certain there was some community pressure though. Board Votes Until last November, the Board only reported the vote totals and not how individual Board members voted.  That was one of the topics at a great lunch I had with Tim Mitchell and Kendal van Dyke at the Summit.  That was also the topic of the first question asked at the Board Q&A by Kendal.  Kendal expressed his opposition to to anonymous votes clearly and passionately and without trying to paint anyone into a corner.  Less than 24 hours later the PASS Board voted to make individual votes public unless the topic was under NDA.  That’s another area where the Board decided to change based on feedback from our members. Summit Location While this isn’t actually a governance issue it is one of the more public decisions we make that has taken some public criticism.  There is a significant portion of our members that want the Summit near them.  There is a significant portion of our members that like the Summit in Seattle.  There is a significant portion of our members that think it should move around the country.  I was one that felt strongly that there were significant, tangible benefits to our attendees to being in Seattle every year.  I’m also one that has been swayed by some very compelling arguments that we need to have at least one outside Seattle and then revisit the decision.  I can’t tell you how the Board will vote but I know the opinion of our members weighs heavily on the decision. Elections And that brings us to the grand-daddy of all governance issues.  My thesis for this blog post is that the PASS Board has implemented policy changes in response to member feedback.  It isn’t to defend or criticize our election process.  It’s just to say that is has been under going continuous change since I’ve been on the Board.  I ran for the Board in the fall of 2005.  I don’t know much about what happened before then.  I was actively volunteering for PASS for four years prior to that as a chapter leader and on the program committee.  I don’t recall any complaints about elections but that doesn’t mean they didn’t occur.  The questions from the Nominating Committee (NomCom) were trivial and the selection process rudimentary (For example, “Tell us about your accomplishments”).  I don’t even remember who I ran against or how many other people ran.  I ran for the VP of Marketing in the fall of 2007.  I don’t recall any significant changes the Board made in the election process for that election.  I think a lot of the changes in 2007 came from us asking the management company to work on the election process.  I was expecting a similar set of puff ball questions from my previous election.  Boy, was I in for a shock.  The NomCom had found a much better set of questions and really made the interview portion difficult.  The questions were much more behavioral in nature.  I’d already written about my vision for PASS and my goals.  They wanted to know how I handled adversity, how I handled criticism, how I handled conflict, how I handled troublesome volunteers, how I motivated people and how I responded to motivation. And many, many other things. They grilled me for over an hour.  I’ve done a fair bit of technical sales in my time.  I feel I speak well under pressure addressing pointed questions.  This interview intentionally put me under pressure.  In addition to wanting to know about my interpersonal skills, my work experience, my volunteer experience and my supervisory experience they wanted to see how I’d do under pressure.  They wanted to see who would respond under pressure and who wouldn’t.  It was a bit of a shock. That was the first big change I remember in the election process.  I know there were other improvements around the process but none of them stick in my mind quite like the unexpected hour-long grilling. The next big change I remember was after the 2009 elections.  Andy Warren was unhappy with the election process and wanted to make some changes.  He worked with Hannes at HQ and they came up with a better set of processes.  I think Andy moved PASS in the right direction.  Nonetheless, after the 2010 election even more people were very publicly clamoring for changes to our election process.  In August of 2010 we had a choice to make.  There were numerous bloggers criticizing the Board and our upcoming election.  The easy change would be to announce that we were changing the process in a way that would satisfy our critics.  I believe that a knee-jerk response to criticism is seldom correct. Instead the Board spent August and September and October and November listening to the community.  I visited two SQLSaturdays and asked questions of everyone I could.  I attended chapter meetings and asked questions of as many people as they’d let me.  At Summit I made it a point to introduce myself to strangers and ask them about the election.  At every breakfast I’d sit down at a table full of strangers and ask about the election.  I’m happy to say that I left most tables arguing about the election.  Most days I managed to get 2 or 3 breakfasts in. I spent less time talking to people that had already written about the election.  They were already expressing their opinion.  I wanted to talk to people that hadn’t spoken up.  I wanted to know what the silent majority thought.  The Board all attended the Q&A session where our members expressed their concerns about a variety of issues including the election. The PASS Board also chose to create the Election Review Committee.  We wanted people from the community that had been involved with PASS to look at our election process with fresh eyes while listening to what the community had to say and give us some advice on how we could improve the process.  I’m a part of this as is Andy Warren.  None of the other members are on the Board.  I’ve sat in numerous calls and interviews with this group and attended an open meeting at the Summit.  We asked anyone that wanted to discuss the election to come speak with us.  The ERC held an open meeting at the Summit and invited anyone to attend.  There are forums on the ERC web site where we’ve invited people to participate.  The ERC has reached to key people involved in recent elections.  The years that I haven’t mentioned also saw minor improvements in the election process.  Off the top of my head I don’t recall what exact changes were made each year.  Specifically since the 2010 election we’ve gone out of our way to seek input from the community about the process.  I’m not sure what more we could have done to invite feedback from the community. I think to say that we haven’t “fixed” the election process isn’t a fair criticism at this time.  We haven’t rushed any changes through the process.  If you don’t see any changes in our election process in July or August then I think it’s fair to criticize us for ignoring the community or ask for an explanation for what we’ve done. In Summary Andy’s main point was that the PASS Board hasn’t changed in response to our members wishes.  I think I’ve shown that time and time again the PASS Board has changed in response to what our members want.  There are only two outstanding issues: Summit location and elections.  The 2013 Summit location hasn’t been decided yet.  Our work on the elections is also in progress.  And at every step in the election review we’ve gone out of our way to listen to the community and incorporate their feedback on the process. I also hope I’m not encouraging everyone that wants some change in the organization to organize a “blog rush” against the Board.  We take public suggestions very seriously but we also take the time to evaluate those suggestions and learn what the rest of our members think and make a measured decision.

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