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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • FAQ: GridView Calculation with JavaScript - Displaying Quantity Total

    - by Vincent Maverick Durano
    Previously we've talked about how calculate the sub-totals and grand total in GridView here, how to format the numbers into a currency format and how to validate the quantity to just accept whole numbers using JavaScript here. One of the users in the forum (http://forums.asp.net) is asking if how to modify the script to display the quantity total in the footer. In this post I'm going to show you how to it. Basically we just need to modify the javascript CalculateTotals function and add the codes there for calculating the quantity total and display it in the footer. Here are the code blocks below:   <html xmlns="http://www.w3.org/1999/xhtml" > <head runat="server"> <title></title> <script type="text/javascript"> function CalculateTotals() { var gv = document.getElementById("<%= GridView1.ClientID %>"); var tb = gv.getElementsByTagName("input"); var lb = gv.getElementsByTagName("span"); var sub = 0; var total = 0; var indexQ = 1; var indexP = 0; var price = 0; var qty = 0; var totalQty = 0; for (var i = 0; i < tb.length; i++) { if (tb[i].type == "text") { ValidateNumber(tb[i]); price = lb[indexP].innerHTML.replace("$", "").replace(",", ""); sub = parseFloat(price) * parseFloat(tb[i].value); if (isNaN(sub)) { lb[i + indexQ].innerHTML = "0.00"; sub = 0; } else { lb[i + indexQ].innerHTML = FormatToMoney(sub, "$", ",", "."); ; } indexQ++; indexP = indexP + 2; if (isNaN(tb[i].value) || tb[i].value == "") { qty = 0; } else { qty = tb[i].value; } totalQty += parseInt(qty); total += parseFloat(sub); } } lb[lb.length - 2].innerHTML = totalQty; lb[lb.length - 1].innerHTML = FormatToMoney(total, "$", ",", "."); } function ValidateNumber(o) { if (o.value.length > 0) { o.value = o.value.replace(/[^\d]+/g, ''); //Allow only whole numbers } } function isThousands(position) { if (Math.floor(position / 3) * 3 == position) return true; return false; }; function FormatToMoney(theNumber, theCurrency, theThousands, theDecimal) { var theDecimalDigits = Math.round((theNumber * 100) - (Math.floor(theNumber) * 100)); theDecimalDigits = "" + (theDecimalDigits + "0").substring(0, 2); theNumber = "" + Math.floor(theNumber); var theOutput = theCurrency; for (x = 0; x < theNumber.length; x++) { theOutput += theNumber.substring(x, x + 1); if (isThousands(theNumber.length - x - 1) && (theNumber.length - x - 1 != 0)) { theOutput += theThousands; }; }; theOutput += theDecimal + theDecimalDigits; return theOutput; } </script> </head> <body> <form id="form1" runat="server"> <asp:gridview ID="GridView1" runat="server" ShowFooter="true" AutoGenerateColumns="false"> <Columns> <asp:BoundField DataField="RowNumber" HeaderText="Row Number" /> <asp:BoundField DataField="Description" HeaderText="Item Description" /> <asp:TemplateField HeaderText="Item Price"> <ItemTemplate> <asp:Label ID="LBLPrice" runat="server" Text='<%# Eval("Price","{0:C}") %>'></asp:Label> </ItemTemplate> <FooterTemplate> <b>Total Qty:</b> </FooterTemplate> </asp:TemplateField> <asp:TemplateField HeaderText="Quantity"> <ItemTemplate> <asp:TextBox ID="TXTQty" runat="server" onkeyup="CalculateTotals();"></asp:TextBox> </ItemTemplate> <FooterTemplate> <asp:Label ID="LBLQtyTotal" runat="server" Font-Bold="true" ForeColor="Blue" Text="0" ></asp:Label>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Total Amount:</b> </FooterTemplate> </asp:TemplateField> <asp:TemplateField HeaderText="Sub-Total"> <ItemTemplate> <asp:Label ID="LBLSubTotal" runat="server" ForeColor="Green" Text="0.00"></asp:Label> </ItemTemplate> <FooterTemplate> <asp:Label ID="LBLTotal" runat="server" ForeColor="Green" Font-Bold="true" Text="0.00"></asp:Label> </FooterTemplate> </asp:TemplateField> </Columns> </asp:gridview> </form> </body> </html>   Here's the output below when you run it on the page: I hope someone find this post useful! Technorati Tags: ASP.NET,C#,JavaScript,GridView

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  • Employee Engagement Q&A with John Brunswick

    - by Kellsey Ruppel
    As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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  • The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

    - by Jenna Danko
    The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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  • Mobile Apps for Oracle E-Business Suite

    - by Steven Chan (Oracle Development)
    Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is our Oracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Related Articles Using Mobile Devices with Oracle E-Business Suite Apple iPads Certified with Oracle E-Business Suite 12.1 Now Available: Oracle Mobile Approvals for iOS The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • Oracle Fusion Middleware gives you Choice and Portability for Public and Private Cloud

    - by Michelle Kimihira
    Author: Margaret Lee, Senior Director, Product Management, Oracle Fusion Middleware Cloud Computing allows customers to quickly develop and deploy applications in a shared environment.  The environment can span across hardward (IaaS), foundation layer software (PaaS), and end-user software (SaaS). Cloud Computing provides compelling benefits in terms of business agility and IT cost savings.  However, with complex, existing heterogeneous architectures, and concerns for security and manageability, enterprises are challenged to define their Cloud strategy.  For most enterprises, the solution is a hybrid of private and public cloud.  Fusion Middleware supports customers’ Cloud requirements through choice and portability. Fusion Middleware supports a variety of cloud development and deployment models:  Oracle [Public] Cloud; customer private cloud; hybrid of these two, and traditional dedicated, on-premise model Customers can develop applications in any of these models and deployed in another, providing the flexibility and portability they need Oracle Cloud is a public cloud offering.  Within Oracle Cloud, Fusion Middleware provides two key offerings include the Developer cloud service and Java cloud deployment service. Developer Cloud Service Simplify Development: Automated provisioned environment; pre-configured and integrated; web-based administration Deploy Automatically: Fully integrated with Oracle Cloud for Java deployment; workflow ensures build & test Collaborate & Manage: Fits any size team; integrated team source repository; continuous integration; task/defect tracking Integrated with all major IDEs: Oracle JDeveloper; NetBeans; Eclipse Java Cloud Service Java Cloud service provides flexible Java deployment environment for departmental applications and development, staging, QA, training, and demo environments.  It also supports customizations deployments for SaaS-based Fusion Applications customers.  Some key features of Java Cloud Service include: WebLogic Server on Exalogic, secure, highly available infrastructure Database Service & IDE Integration Open, Standard-based Deploy Web Apps, Web Services, REST Services Fully managed and supported by Oracle For more information, please visit Oracle Cloud, Oracle Cloud Java Service and Oracle Cloud Developer Service. If your enterprise prefers a private cloud, for reasons such as security, control, manageability, and complex integration that prevent your applications from being deployed on a public cloud, Fusion Middleware also provide you with the products and tools you need.  Sometimes called Private PaaS, private clouds have their predecessors in shared-services arrangements many large companies have been building in the past decade.  The difference, however, are in the scope of the services, and depth of their capabilities.  In terms of vertical stack depth, private clouds not only provide hardware and software infrastructure to run your applications, they also provide services such as integration and security, that your applications need.  Horizontally, private clouds provide monitoring, management, lifecycle, and charge back capabilities out-of-box that shared-services platforms did not have before. Oracle Fusion Middleware includes the complete stack of hardware and software for you to build private clouds: SOA suite and BPM suite to support systems integration and process flow between applications deployed on your private cloud and the rest of your organization Identity and Access Management suite to provide security, provisioning, and access services for applications deployed on your private cloud WebLogic Server to run your applications Enterprise Manager's Cloud Management pack to monitor, manage, upgrade applications running on your private cloud Exalogic or optimized Oracle-Sun hardware to build out your private cloud The most important key differentiator for Oracle's cloud solutions is portability, between private and public clouds.  This is unique to Oracle because portability requires the vendor to have product depth and breadth in both public cloud services and private cloud product offerings.  Most public cloud vendors cannot provide the infrastructure and tools customers need to build their own private clouds.  In reverse, traditional software tools vendors typically do not have the product and expertise breadth to build out and offer a public cloud.  Oracle can.  It is important for customers that the products and technologies  Oracle uses to build its public is the same set that it sells to customers for them to build private clouds.  Fundamentally, that enables skills reuse,  as well as application portability. For more information on Oracle PaaS offerings, please visit Oracle's product information page.    Resources Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Mobile Apps for Oracle E-Business Suite

    - by Carlos Chang
    Crosspost from the mobile apps blog.  TL;DR Oracle E-Business Suite is now building mobile apps with Oracle Mobile Application Framework (MAF). Believe it! Build iOS and Android apps with once code base and get it done! By Steven Chan (Oracle Development)  Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is ourOracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Follow @OracleMobile on Twitter Oracle Mobile Blog is here. 

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  • The Enterprise is a Curmudgeon

    - by John K. Hines
    Working in an enterprise environment is a unique challenge.  There's a lot more to software development than developing software.  A project lead or Scrum Master has to manage personalities and intra-team politics, has to manage accomplishing the task at hand while creating the opportunities and a reputation for handling desirable future work, has to create a competent, happy team that actually delivers while being careful not to burn bridges or hurt feelings outside the team.  Which makes me feel surprised to read advice like: " The enterprise should figure out what is likely to work best for itself and try to use it." - Ken Schwaber, The Enterprise and Scrum. The enterprises I have experience with are fundamentally unable to be self-reflective.  It's like asking a Roman gladiator if he'd like to carve out a little space in the arena for some silent meditation.  I'm currently wondering how compatible Scrum is with the top-down hierarchy of life in a large organization.  Specifically, manufacturing-mindset, fixed-release, harmony-valuing large organizations.  Now I understand why Agile can be a better fit for companies without much organizational inertia. Recently I've talked with nearly two dozen software professionals and their managers about Scrum and Agile.  I've become convinced that a developer, team, organization, or enterprise can be Agile without using Scrum.  But I'm not sure about what process would be the best fit, in general, for an enterprise that wants to become Agile.  It's possible I should read more than just the introduction to Ken's book. I do feel prepared to answer some of the questions I had asked in a previous post: How can Agile practices (including but not limited to Scrum) be adopted in situations where the highest-placed managers in a company demand software within extremely aggressive deadlines? Answer: In a very limited capacity at the individual level.  The situation here is that the senior management of this company values any software release more than it values developer well-being, end-user experience, or software quality.  Only if the developing organization is given an immediate refactoring opportunity does this sort of development make sense to a person who values sustainable software.   How can Agile practices be adopted by teams that do not perform a continuous cycle of new development, such as those whose sole purpose is to reproduce and debug customer issues? Answer: It depends.  For Scrum in particular, I don't believe Scrum is meant to manage unpredictable work.  While you can easily adopt XP practices for bug fixing, the project-management aspects of Scrum require some predictability.  My question here was meant toward those who want to apply Scrum to non-development teams.  In some cases it works, in others it does not. How can a team measure if its development efforts are both Agile and employ sound engineering practices? Answer: I'm currently leaning toward measuring these independently.  The Agile Principles are a terrific way to measure if a software team is agile.  Sound engineering practices are those practices which help developers meet the principles.  I think Scrum is being mistakenly applied as an engineering practice when it is essentially a project management practice.  In my opinion, XP and Lean are examples of good engineering practices. How can Agile be explained in an accurate way that describes its benefits to sceptical developers and/or revenue-focused non-developers? Answer: Agile techniques will result in higher-quality, lower-cost software development.  This comes primarily from finding defects earlier in the development cycle.  If there are individual developers who do not want to collaborate, write unit tests, or refactor, then these are simply developers who are either working in an area where adding these techniques will not add value (i.e. they are an expert) or they are a developer who is satisfied with the status quo.  In the first case they should be left alone.  In the second case, the results of Agile should be demonstrated by other developers who are willing to receive recognition for their efforts.  It all comes down to individuals, doesn't it?  If you're working in an organization whose Agile adoption consists exclusively of Scrum, consider ways to form individual Agile teams to demonstrate its benefits.  These can even be virtual teams that span people across org-chart boundaries.  Once you can measure real value, whether it's Scrum, Lean, or something else, people will follow.  Even the curmudgeons.

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  • Private Cloud: Putting some method behind the madness

    - by Sudip Datta
    Finally, I decided to join the blogging community. And what could be a better time to start than the week after OpenWorld 2012. 50K+ attendees, demonstrations, speaker sessions and a whole lot of buzz on Oracle Cloud..It was raining clouds in this year's Openworld. I am not here to write about Oracle's cloud strategy in general, but on Enterprise Manager's cloud management capabilities. This year's Openworld was the first after we announced the 12c Cloud Control and we were happy to share the stage with quite a few early adopters. Stay tuned for videos from our customers and partners, I will post them as they get published. I met a number of platform administrators in Oracle-DBAs, Middleware Admins, SOA Admins...The cloud has affected them all, at least to the point where it beckoned more than just curiosity..Most IT infrastructure are already heavily virtualized (on VMWare and on others including Oracle VM), and some would claim they are already on “cloud” (at least their Sysadmins told them so). But none of them were confident of the benefits because their pain points continued to grow.. Isn't cloud supposed to ease those? Instead, they were chasing hundreds of databases running on hundreds of VMs, often with as much certainty propounded by Heisenberg. What happened to the age-old IT discipline around administration, compliance, configuration management? VMs are great for what they are. I personally think they have opened the doors to new approaches in which an application stack gets provisioned and updated. In fact, Enterprise Manager 12c is possibly the only tool out there that can provision full-fledged application as VM Assemblies. In this year's Openworld, customers talked on how they provisioned RAC and Siebel assemblies, which as the techies out there know, are not trivial (hearing provisioning time for Siebel down from weeks to hours was gratifying indeed). However, I do have an issue with a "one-size fits all" approach to cloud. In a week's span, I met several personas: Project owners requiring an EC2 like VM instance for their projects Admins needing the same for Sparc-Solaris. DBAs requiring dedicated databases for new projects APEX Developers needing just a ready-to-consume schema as a service Java Developers looking for a runtime platform QA engineers needing a fast clone of their production environment If you drill down further, you will end up peeling more layers of the details. For example, the requirements for Load testing and Functional testing are very different. For Load testing the test environment should ideally be the same as the production. You shouldn't run production on Exadata and load test on a VM; they will just not be good representations of one another. For Functional testing it does not possibly matter. DBAs seem to be at the worst affected of the lot. It seems they have been asked to choose between agile provisioning and  faster runtime performance. And in some cases, it is really a Hobson's choice, because their infrastructure provider made no distinction between the OLTP application and the Virtual desktop! Sad indeed. When one looks at the portfolio of services that we already offer (vanilla IaaS, VM Assembly based PaaS, DBaaS) or have announced (Java PaaS, Instant Cloning, Schema-aaS), one can possibly think that we are trying to be the "renaissance man" ! Well I would have possibly digested that had it not been for the various personas that I described above. Getting the use cases right is very important for an application such as cloud management. We iterate and iterate over these over and over again and re-validate them in CABs (Customer Advisory Boards). We consider over the major aspects of tenancy: service placement, resource isolation (can a tenant execute an expensive SQL and run away with all the resources), quota and security. We, in Engineering, keep reminding ourselves that we are dealing with enterprise clouds. We owe it to our customer base ! In the coming posts, I will drill down more into each of the services. In the meanwhile, here are some collateral and  demos for starters with EM 12c. http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html Sudip Datta The views expressed here are my own and do not necessarily reflect the views of Oracle. Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter --

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  • My rhythm game runs choppy even with high frame rate

    - by felipedrl
    I'm coding a rhythm game and the game runs smoothly with uncapped fps. But when I try to cap it around 60 the game updates in little chunks, like hiccups, as if it was skipping frames or at a very low frame rate. The reason I need to cap frame rate is because in some computers I tested, the fps varies a lot (from ~80 - ~250 fps) and those drops are noticeable and degrade response time. Since this is a rhythm game this is very important. This issue is driving me crazy. I've spent a few weeks already on it and still can't figure out the problem. I hope someone more experienced than me could shed some light on it. I'll try to put here all the hints I've tried along with two pseudo codes for game loops I tried, so I apologize if this post gets too lengthy. 1st GameLoop: const uint UPDATE_SKIP = 1000 / 60; uint nextGameTick = SDL_GetTicks(); while(isNotDone) { // only false when a QUIT event is generated! if (processEvents()) { if (SDL_GetTicks() > nextGameTick) { update(UPDATE_SKIP); render(); nextGameTick += UPDATE_SKIP; } } } 2nd Game Loop: const uint UPDATE_SKIP = 1000 / 60; while (isNotDone) { LARGE_INTEGER startTime; QueryPerformanceCounter(&startTime); // process events will return false in case of a QUIT event processed if (processEvents()) { update(frameTime); render(); } LARGE_INTEGER endTime; do { QueryPerformanceCounter(&endTime); frameTime = static_cast<uint>((endTime.QuadPart - startTime.QuadPart) * 1000.0 / frequency.QuadPart); } while (frameTime < UPDATE_SKIP); } [1] At first I thought it was a timer resolution problem. I was using SDL_GetTicks, but even when I switched to QueryPerformanceCounter, supposedly less granular, I saw no difference. [2] Then I thought it could be due to a rounding error in my position computation and since game updates are smaller in high FPS that would be less noticeable. Indeed there is an small error, but from my tests I realized that it is not enough to produce the position jumps I'm getting. Also, another intriguing factor is that if I enable vsync I'll get smooth updates @60fps regardless frame cap code. So why not rely on vsync? Because some computers can force a disable on gfx card config. [3] I started printing the maximum and minimum frame time measured in 1sec span, in the hope that every a few frames one would take a long time but still not enough to drop my fps computation. It turns out that, with frame cap code I always get frame times in the range of [16, 18]ms, and still, the game "does not moves like jagger". [4] My process' priority is set to HIGH (Windows doesn't allow me to set REALTIME for some reason). As far as I know there is only one thread running along with the game (a sound callback, which I really don't have access to it). I'm using AudiereLib. I then disabled Audiere by removing it from the project and still got the issue. Maybe there are some others threads running and one of them is taking too long to come back right in between when I measured frame times, I don't know. Is there a way to know which threads are attached to my process? [5] There are some dynamic data being created during game run. But It is a little bit hard to remove it to test. Maybe I'll have to try harder this one. Well, as I told you I really don't know what to try next. Anything, I mean, anything would be of great help. What bugs me more is why at 60fps & vsync enabled I get an smooth update and at 60fps & no vsync I don't. Is there a way to implement software vsync? I mean, query display sync info? Thanks in advance. I appreciate the ones that got this far and yet again I apologize for the long post. Best Regards from a fellow coder.

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  • Shallow Copy vs DeepCopy in C#.NET

    Hope below example helps to understand the difference. Please drop a comment if any doubts. using System; using System.IO; using System.Runtime.Serialization.Formatters.Binary; namespace ShallowCopyVsDeepCopy {     class Program     {         static void Main(string[] args)         {             var e1 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } };             var e2 = e1.ShallowClone();             e1.Department.DeptName = "Accounts";             Console.WriteLine(e2.Department.DeptName);             var e3 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } };             var e4 = e3.DeepClone();             e3.Department.DeptName = "Accounts";             Console.WriteLine(e4.Department.DeptName);         }     }     [Serializable]     class Dep     {         public int DeptNo { get; set; }         public String DeptName { get; set; }     }     [Serializable]     class Emp     {         public int EmpNo { get; set; }         public String EmpName { get; set; }         public Dep Department { get; set; }         public Emp ShallowClone()         {             return (Emp)this.MemberwiseClone();         }         public Emp DeepClone()         {             MemoryStream ms = new MemoryStream();             BinaryFormatter bf = new BinaryFormatter();             bf.Serialize(ms, this);             ms.Seek(0, SeekOrigin.Begin);             object copy = bf.Deserialize(ms);             ms.Close();             return copy as Emp;         }     } } span.fullpost {display:none;}

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  • Mousin' down the PathListBox

    - by T
    While modifying the standard media player with a new look and feel for Ineta Live I saw a unique opportunity to use their logo with a dotted I with and attached arc as the scrub control. So I created a PathListBox that I wanted an object to follow when a user did a click and drag action.  Below is how I solved the problem.  Please let me know if you have improvements or know of a completely different way.  I am always eager to learn. First, I created a path using the pen tool in Expression Blend (see the yellow line in image below).  Then I right clicked that path and chose [Path] --> [Make Layout Path].   That created a new PathListBox.  Then I chose the object I want to move down the new PathListBox and Placed it as a child in the Objects and Timeline window (see image below).  If the child object (the thing the user will click and drag) is XAML, it will move much smoother than images. Just as another side note, I wanted there to be no highlight when the user selects the “ball” to drag and drop.  This is done by editing the ItemContainerStyle under Additional Templates on the PathListBox.  Post a question if you need help on this and I will expand my explanation. Here is a pic of the object and the path I wanted it to follow.  I gave the path a yellow solid brush here so you could see it but when I lay this over another object, I will make the path transparent.   To animate this object down the path, the trick is to animate the Start number for the LayoutPath.  Not the StartItemIndex, the Start above Span. In order to enable animation when a user clicks and drags, I put in the following code snippets in the code behind. the DependencyProperties are not necessary for the Drag control.   namespace InetaPlayer { public partial class PositionControl : UserControl { private bool _mouseDown; private double _maxPlayTime; public PositionControl() { // Required to initialize variables InitializeComponent(); //mouse events for scrub control positionThumb.MouseLeftButtonDown += new MouseButtonEventHandler(ValueThumb_MouseLeftButtonDown); positionThumb.MouseLeftButtonUp += new MouseButtonEventHandler(ValueThumb_MouseLeftButtonUp); positionThumb.MouseMove += new MouseEventHandler(ValueThumb_MouseMove); positionThumb.LostMouseCapture += new MouseEventHandler(ValueThumb_LostMouseCapture); } // exposed for binding to real slider using a DependencyProperty enables animation, styling, binding, etc.... public double MaxPlayTime { get { return (double)GetValue(MaxPlayTimeProperty); } set { SetValue(MaxPlayTimeProperty, value); } } public static readonly DependencyProperty MaxPlayTimeProperty = DependencyProperty.Register("MaxPlayTime", typeof(double), typeof(PositionControl), null);   // exposed for binding to real slider using a DependencyProperty enables animation, styling, binding, etc....   public double CurrSliderValue { get { return (double)GetValue(CurrSliderValueProperty); } set { SetValue(CurrSliderValueProperty, value); } }   public static readonly DependencyProperty CurrSliderValueProperty = DependencyProperty.Register("CurrSliderValue", typeof(double), typeof(PositionControl), new PropertyMetadata(0.0, OnCurrSliderValuePropertyChanged));   private static void OnCurrSliderValuePropertyChanged(DependencyObject d, DependencyPropertyChangedEventArgs e) { PositionControl control = d as PositionControl; control.OnCurrSliderValueChanged((double)e.OldValue, (double)e.NewValue); }   private void OnCurrSliderValueChanged(double oldValue, double newValue) { _maxPlayTime = (double) GetValue(MaxPlayTimeProperty); if (!_mouseDown) if (_maxPlayTime!=0) sliderPathListBox.LayoutPaths[0].Start = newValue / _maxPlayTime; else sliderPathListBox.LayoutPaths[0].Start = 0; }   //mouse control   void ValueThumb_MouseMove(object sender, MouseEventArgs e) { if (!_mouseDown) return; //get the offset of how far the drag has been //direction is handled automatically (offset will be negative for left move and positive for right move) Point mouseOff = e.GetPosition(positionThumb); //Divide the offset by 1000 for a smooth transition sliderPathListBox.LayoutPaths[0].Start +=mouseOff.X/1000; _maxPlayTime = (double)GetValue(MaxPlayTimeProperty); SetValue(CurrSliderValueProperty ,sliderPathListBox.LayoutPaths[0].Start*_maxPlayTime); }   void ValueThumb_MouseLeftButtonUp(object sender, MouseButtonEventArgs e) { _mouseDown = false; } void ValueThumb_LostMouseCapture(object sender, MouseEventArgs e) { _mouseDown = false; } void ValueThumb_MouseLeftButtonDown(object sender, MouseButtonEventArgs e) { _mouseDown = true; ((UIElement)positionThumb).CaptureMouse(); }   } }   I made this into a user control and exposed a couple of DependencyProperties in order to bind it to a standard Slider in the overall project.  This control is embedded into the standard Expression media player template and is used to replace the standard scrub bar.  When the player goes live, I will put a link here.

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  • Control HelpButton, HelpRequested, HelpButtonClicked - Instant help for windows Dialog Form components

    Instant help for windows dialog components is a great feature and very much known since windows 98. but I saw many many people are not aware it and query on Google to get help, but “help button” for dialogs helps you or your customers to get the help instantly. Every dialog window has help icon if that dialog was coded to enable it. it really helps to know the functionality of the components quickly. For example I was trying to pint a document from acrobat reader and opened printer properties to print the content front and back of the paper. If you observe there is a help button before close button. To get help on options of “Print on Both Sides” you would need to click on help button first and then click on the area on which you want to see the help. above picture shows help text for the options of “Print on Both Sides”. If you would like to get the help using keyboard you can use F1 key. Help button can be displayed only if minimize button and maximize button both are not shown unless you want go with custom buttons. below is the way if you want to get Help button for windows forms.   In this sample demo I want to have a checkbox and need to show help when I click on F1 on check box. So I created a form which country check box and help label as show in adjacent picture. Below is the code for your code bind file. using System; using System.Windows.Forms; namespace WindowsFormsApplication1 {     public partial classForm1: Form    {         publicForm1()         {             InitializeComponent();         }         private void Form1_Load(objectsender, EventArgs e)         {             this.Text = "Help Button Demo Form";             lblHelp.Text = "Press F1 on any component to get Instant Help";             this.HelpButton = true;             this.MaximizeBox = false;             this.MinimizeBox = false;             chkCountry.Tag = "Check or Uncheck Coutry Check Box";             chkCountry.HelpRequested += newHelpEventHandler(chkCountry_HelpRequested);             chkCountry.MouseLeave += newEventHandler(chkCountry_MouseLeave);         }         void chkCountry_HelpRequested(objectsender, HelpEventArgs hlpevent)         {             ControlrequestingControl = (Control)sender;             lblHelp.Text = (string)requestingControl.Tag;             hlpevent.Handled = true;         }         void chkCountry_MouseLeave(objectsender, EventArgs e)         {             lblHelp.Text = "Press F1 on any component to get Instant Help";         }     } } In above code  “HelpRequested” is an event will be fired when you click on F1 on Country checkbox. I stored the help information in the checkbox property called “Tag”. You might also maintain a property file to keep help text for each component differently. If you click on F1 when focus is on main form instead on individual component then generally separate help window opens. This can be done using the event “Form.HelpRequested” to open help windows as in below code. this.HelpRequested += newHelpEventHandler(Form1_HelpRequested); voidForm1_HelpRequested(objectsender, HelpEventArgs hlpevent) {     frmHelp.Show(); } span.fullpost {display:none;}

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  • Mousin' down the PathListBox

    - by T
    While modifying the standard media player with a new look and feel for Ineta Live I saw a unique opportunity to use their logo with a dotted I with and attached arc as the scrub control. So I created a PathListBox that I wanted an object to follow when a user did a click and drag action.  Below is how I solved the problem.  Please let me know if you have improvements or know of a completely different way.  I am always eager to learn. First, I created a path using the pen tool in Expression Blend (see the yellow line in image below).  Then I right clicked that path and chose [Path] --> [Make Layout Path].   That created a new PathListBox.  Then I chose the object I want to move down the new PathListBox and Placed it as a child in the Objects and Timeline window (see image below).  If the child object (the thing the user will click and drag) is XAML, it will move much smoother than images. Just as another side note, I wanted there to be no highlight when the user selects the “ball” to drag and drop.  This is done by editing the ItemContainerStyle under Additional Templates on the PathListBox.  Post a question if you need help on this and I will expand my explanation. Here is a pic of the object and the path I wanted it to follow.  I gave the path a yellow solid brush here so you could see it but when I lay this over another object, I will make the path transparent.   To animate this object down the path, the trick is to animate the Start number for the LayoutPath.  Not the StartItemIndex, the Start above Span. In order to enable animation when a user clicks and drags, I put in the following code snippets in the code behind. the DependencyProperties are not necessary for the Drag control. namespace InetaPlayer{ public partial class PositionControl : UserControl { private bool _mouseDown; private double _maxPlayTime; public PositionControl() { // Required to initialize variables InitializeComponent(); //mouse events for scrub control positionThumb.MouseLeftButtonDown += new MouseButtonEventHandler(ValueThumb_MouseLeftButtonDown); positionThumb.MouseLeftButtonUp += new MouseButtonEventHandler(ValueThumb_MouseLeftButtonUp); positionThumb.MouseMove += new MouseEventHandler(ValueThumb_MouseMove); positionThumb.LostMouseCapture += new MouseEventHandler(ValueThumb_LostMouseCapture); } // exposed for binding to real slider using a DependencyProperty enables animation, styling, binding, etc.... public double MaxPlayTime { get { return (double)GetValue(MaxPlayTimeProperty); } set { SetValue(MaxPlayTimeProperty, value); } } public static readonly DependencyProperty MaxPlayTimeProperty = DependencyProperty.Register("MaxPlayTime", typeof(double), typeof(PositionControl), null);   // exposed for binding to real slider using a DependencyProperty enables animation, styling, binding, etc....   public double CurrSliderValue { get { return (double)GetValue(CurrSliderValueProperty); } set { SetValue(CurrSliderValueProperty, value); } }   public static readonly DependencyProperty CurrSliderValueProperty = DependencyProperty.Register("CurrSliderValue", typeof(double), typeof(PositionControl), new PropertyMetadata(0.0, OnCurrSliderValuePropertyChanged));   private static void OnCurrSliderValuePropertyChanged(DependencyObject d, DependencyPropertyChangedEventArgs e) { PositionControl control = d as PositionControl; control.OnCurrSliderValueChanged((double)e.OldValue, (double)e.NewValue); }   private void OnCurrSliderValueChanged(double oldValue, double newValue) { _maxPlayTime = (double) GetValue(MaxPlayTimeProperty); if (!_mouseDown) if (_maxPlayTime!=0) sliderPathListBox.LayoutPaths[0].Start = newValue / _maxPlayTime; else sliderPathListBox.LayoutPaths[0].Start = 0; }  //mouse control   void ValueThumb_MouseMove(object sender, MouseEventArgs e) { if (!_mouseDown) return; //get the offset of how far the drag has been //direction is handled automatically (offset will be negative for left move and positive for right move) Point mouseOff = e.GetPosition(positionThumb); //Divide the offset by 1000 for a smooth transition sliderPathListBox.LayoutPaths[0].Start +=mouseOff.X/1000; _maxPlayTime = (double)GetValue(MaxPlayTimeProperty); SetValue(CurrSliderValueProperty ,sliderPathListBox.LayoutPaths[0].Start*_maxPlayTime); }   void ValueThumb_MouseLeftButtonUp(object sender, MouseButtonEventArgs e) { _mouseDown = false; } void ValueThumb_LostMouseCapture(object sender, MouseEventArgs e) { _mouseDown = false; } void ValueThumb_MouseLeftButtonDown(object sender, MouseButtonEventArgs e) { _mouseDown = true; ((UIElement)positionThumb).CaptureMouse(); }   }}  I made this into a user control and exposed a couple of DependencyProperties in order to bind it to a standard Slider in the overall project.  This control is embedded into the standard Expression media player template and is used to replace the standard scrub bar.  When the player goes live, I will put a link here.

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  • Oracle BI Executive Forum 2011 ?? ???????????????! Oracle Technology Day 2012 in Osaka

    - by user765123
    .NewsType1111 img{border:none; vertical-align:bottom;} .NewsType1111 p{margin:0; padding:0;} .NewsType1111 td{color:#333333; line-height:1.5; font-family:"MS P????", Osaka, Hiragino Kaku Gothic Pro; font-size:12px;} .NewsType1111 table.t10 td, .small{font-size:10px;} .NewsType1111 a:link, a:visited{color:#ff0000;} .NewsType1111 a:hover, a:active{color:#ff0000; text-decoration:none;} .NewsType1111 a.l01:link, a.l01:visited, a.l01:hover, a.l01:active{color:#333333;} .NewsType1111 span.r, td.r{color:#ff0000;} .NewsType1111 table.tbl-semi td{padding:5px;} ???????????????????????????/???????????????????????????????? ????????????????"????"?iPad 5,000?????????????????????LIXIL????????????????Oracle Exalytics In-Memory Machine??????????????????????????????????????? ??·?????????? >> ???Oracle Technology Day???????????? Oracle?????????????????????????????????????????????????????????????DB????????????????DB?????·????????????????????????????????????????????????????????Oracle??????????????????????! ??·?????????? >> ¦???????????????????¦?????????????????????????¦????????????????????????? ????????????????/????????????????????????IT????????????????????????????????????????????????????IT????????????????????????? ????????????????????????IT????????????????????????????????????????6??Oracle Fusion Middleware??????????????????????????????? ????????? ??????????? ??UFJ???????????????? UCOM? ?????? ????????????? ??????????? ??·?????????? >> ????????????????????????????????????????????????????????????????M2M(Machine to Machine)?????IT?????????????????????????????????????????????????????????????????? ??·?????????? >> ?????????????!??????????????? ? CFO for Tomorrow IFRS??????????????·????????? ? Oracle Business Intelligence ????????????BI(????????????)?? ? ??????????????????????? ?????????????????? more solutions ? ANA ????????????????????Oracle® Coherence????????????????????????????????10???? ? ?? Oracle BIEE????????????????????????????????·?????????Oracle BIEE???? ? ?????? Oracle iLearning?????????????????????????????? more success stories ? OTN?????????? 100??????????????????????????????? ? ??&?????? ???????????????????????? ?? ???? ?? 11/15?(?)15:00~17:30 ?????·???????????????????????? ??????????(??) 11/16?(?)~17?(?)9:15~17:30(17??9:30??) ???????????2011 ???UDX 4F(??) 11/16?(?)15:30~17:30 ????????????????????/????????????? ?????????????????(??) 11/16?(?)18:30~20:30 ???????????? WebLogic Server??? ??????????(??) 11/17?(?)13:30~16:40 ?19? ?! Click?????????Oracle Database ???????&?????????????????? ???????????1F?????(??) 11/17?(?)14:00~17:00 ?????????????????? ??????????(??) 11/17?(?)17:30~19:00 ???????????Oracle&JAVA?????????????? ??????????????????(???) 11/18?(?)13:30~16:40 ?20? ?! Click??????? in ????Oracle Database ???????&?????????????????? ????? 2F?????(??) 11/19?(?)~20?(?)10:00~17:00 ?????????????? 2011 Tokyo/Fall ???? 28??(???4F???)(??) 11/21?(?)~23?(?·?)?20?(?)??????? ?31? ????????? ????????????? ??????????????????????????????????(???) 11/21?(?)15:00~17:30 ?????????????,?????????????? ??????????????????(??) 11/22?(?)10:00~15:10 ??IT???? FIT????? ??????·?????(??) 11/22?(?)13:00~18:00 ?????!??????????????????????? ??????????(??) 11/22?(?)13:30~16:30 ?????????? in ?? ?10???? ?????????? 5F51???(??) 11/22?(?)15:00~17:30 ?????????????,?????????????? ??????????(??) 11/29?(?)13:00~17:00 ??????? 2011 ????·??????? ??????????(??) -- Copyright © 2011, Oracle.All Rights Reserved. ???????????? | ???????????? | ??????????/????????

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  • ?????????????!4?21?Oracle Enterprise Cloud Summit??

    - by yusuke.nakamura
    Oracle Newsletter img{border:0;} p{margin:0; padding:0;} td{color:#333333; line-height:1.5; font-family:"MS P????", Osaka, Hiragino Kaku Gothic Pro; font-size:12px;} table.t10 td, .small{font-size:10px;} a:link, a:visited{color:#ff0000;} a:hover, a:active{color:#ff0000; text-decoration:none;} a.l01:link, a.l01:visited, a.l01:hover, a.l01:active{color:#333333;} span.r, td.r{color:#ff0000;} ??????????????????·???????????????????????????????????????????????? ??????????·????????????????????????????????????????????????????????????????????????????????????????????????·???????????????????????????????????????? ???????????????! >> ????????????SOA???????????????????????????????????? ?????????? Oracle SOA?????ECM(Engineering Chain Management)??????????????????????????????? ???IT?????????????????????ECM???????? ??????????? ?????????????(?????????)????????????????????????????3??1????????????????????????????????????? ????????? >> «????»?????BPM?????????????????Oracle BPM 11g ????? eBook????? ????????? >> IFRS?????????&????????????????????????????????Oracle E-Business Suite Release R12?????????????????IFRS????????????????????????????????IFRS ???????????(???????)???????????????????Oracle E-Business Suite??????12???????????????12???????????! ???????:2011?3?31? ????????? >> ??????????·????????????????????????????????????????????????????????????????????????? ??????/IFRS(??????)??????????????????????????????????? ???????Oracle Hyperion Financial Management / Oracle Hyperion Planning????????????????????????????????????? ??????????????????? Oracle Hyperion Financial Management???????????????????????????????? ?????????? ???????????????Oracle Hyperion Financial Management?????? ??????????????EPM????????????????? >> ?????SPARC Supercluster??Oracle???????RAC???????????????????????·??????????SPARC Supercluster??????????????????????????TPC-C???????????????????????????????SPARC????FlashFire?InfiniBand QDR?Oracle Solaris????ZFS Storage Appliance????????? ?SPARC Supercluster???????????? >> ???????????????????? >> ?SPARC Supercluster???????????????! ??????? ?SPARC Supercluster????????Webcast???? >> ???????Caption???????????????????????????? ?????????????!??????????????? ? ?????SOA/BPM??????? [NEW]SOA??????IT????????"??????·???????"??? ? CFO for Tomorrow [NEW]IFRS??????????????·????????? ? Sun???&?????·???? [NEW]?????????????????IT????????? ? Facebook??????????????????????(Facebook????????????) more solutions ? ?????????[PDF] Oracle Exadata??????????????????????????????????????????????????????????????? ? ?????????[PDF] ???????????????????????ERP??????????????????????????????????????????? ? ?????????[PDF]Oracle SOA Suite????????????????????ECM????????????????????????????????????????????????????? more success stories IT?????????????????????????????????????·???·?????? >> ? @Oracle_Japan????????????????????????"?"???????! ? @OracleApps_jp?????????????????????????! ? @OracleDB_jp???????????????????????????????????????·?????! ? @OracleMiddle_jpOracle Fusion Middleware????????????????! ? @oracletechnetjpOracle Technology Network Japan??????????????????????????????????????! ? @Candy_Candy???????????4????????????? more accounts-- ???????? 3/4(?)14:00~17:00 ?????????????????????~???????????????~ ?????????????????????????????(??) 3/8(?)9:30~18:00 ?6? BPM????? 2011 ?????(??) 3/8(?)~11(?)10:00~17:00 ???????JAPAN 2011 ??????????????????1·2???(??) 3/9(?)18:00~19:30 ???????????????? ??????~?????? ??????????(??) 3/9(?)18:30~20:30 ?56? ????! ????????-WebLogic Server ??? Mark IX- ????????????(??) 3/10(?)14:00~17:10 ???????????????????????????? ??????????(??) 3/23(?)18:00~19:30 ???????????????? ??????~?????? ??????????(??) 3/30(?)13:30~17:00 ??????????????????????? ????????????(??) Copyright © 2011, Oracle.All Rights Reserved. ???????????? | ???????????? | ??????????/????????

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  • JsTree v1.0 - How to manipulate effectively the data from the backend to render the trees and operate correctly?

    - by Jean Paul
    Backend info: PHP 5 / MySQL URL: http://github.com/downloads/vakata/jstree/jstree_pre1.0_fix_1.zip Table structure for table discussions_tree -- CREATE TABLE IF NOT EXISTS `discussions_tree` ( `id` int(11) NOT NULL AUTO_INCREMENT, `parent_id` int(11) NOT NULL DEFAULT '0', `user_id` int(11) NOT NULL DEFAULT '0', `label` varchar(16) DEFAULT NULL, `position` bigint(20) unsigned NOT NULL DEFAULT '0', `left` bigint(20) unsigned NOT NULL DEFAULT '0', `right` bigint(20) unsigned NOT NULL DEFAULT '0', `level` bigint(20) unsigned NOT NULL DEFAULT '0', `type` varchar(255) CHARACTER SET utf8 COLLATE utf8_unicode_ci DEFAULT NULL, `h_label` varchar(16) NOT NULL DEFAULT '', `fulllabel` varchar(255) DEFAULT NULL, UNIQUE KEY `uidx_3` (`id`), KEY `idx_1` (`user_id`), KEY `idx_2` (`parent_id`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=8 ; /*The first element should in my understanding not even be shown*/ INSERT INTO `discussions_tree` (`id`, `parent_id`, `user_id`, `label`, `position`, `left`, `right`, `level`, `type`, `h_label`, `fulllabel`) VALUES (0, 0, 0, 'Contacts', 0, 1, 1, 0, NULL, '', NULL); INSERT INTO `discussions_tree` (`id`, `parent_id`, `user_id`, `label`, `position`, `left`, `right`, `level`, `type`, `h_label`, `fulllabel`) VALUES (1, 0, 0, 'How to Tag', 1, 2, 2, 0, 'drive', '', NULL); Front End : I've simplified the logic, it has 6 trees actually inside of a panel and that works fine $array = array("Discussions"); $id_arr = array("d"); $nid = 0; foreach ($array as $k=> $value) { $nid++; ?> <li id="<?=$value?>" class="label"> <a href='#<?=$value?>'><span> <?=$value?> </span></a> <div class="sub-menu" style="height:auto; min-height:120px; background-color:#E5E5E5" > <div class="menu" id="menu_<?=$id_arr[$k]?>" style="position:relative; margin-left:56%"> <img src="./js/jsTree/create.png" alt="" id="create" title="Create" > <img src="./js/jsTree/rename.png" alt="" id="rename" title="Rename" > <img src="./js/jsTree/remove.png" alt="" id="remove" title="Delete"> <img src="./js/jsTree/cut.png" alt="" id="cut" title="Cut" > <img src="./js/jsTree/copy.png" alt="" id="copy" title="Copy"> <img src="./js/jsTree/paste.png" alt="" id="paste" title="Paste"> </div> <div id="<?=$id_arr[$k]?>" class="jstree_container"></div> </div> </li> <!-- JavaScript neccessary for this tree : <?=$value?> --> <script type="text/javascript" > jQuery(function ($) { $("#<?=$id_arr[$k]?>").jstree({ // List of active plugins used "plugins" : [ "themes", "json_data", "ui", "crrm" , "hotkeys" , "types" , "dnd", "contextmenu"], // "ui" :{ "initially_select" : ["#node_"+ $nid ] } , "crrm": { "move": { "always_copy": "multitree" }, "input_width_limit":128 }, "core":{ "strings":{ "new_node" : "New Tag" }}, "themes": {"theme": "classic"}, "json_data" : { "ajax" : { "url" : "./js/jsTree/server-<?=$id_arr[$k]?>.php", "data" : function (n) { // the result is fed to the AJAX request `data` option return { "operation" : "get_children", "id" : n.attr ? n.attr("id").replace("node_","") : 1, "state" : "", "user_id": <?=$uid?> }; } } } , "types" : { "max_depth" : -1, "max_children" : -1, "types" : { // The default type "default" : { "hover_node":true, "valid_children" : [ "default" ], }, // The `drive` nodes "drive" : { // can have files and folders inside, but NOT other `drive` nodes "valid_children" : [ "default", "folder" ], "hover_node":true, "icon" : { "image" : "./js/jsTree/root.png" }, // those prevent the functions with the same name to be used on `drive` nodes.. internally the `before` event is used "start_drag" : false, "move_node" : false, "remove_node" : false } } }, "contextmenu" : { "items" : customMenu , "select_node": true} }) //Hover function binded to jstree .bind("hover_node.jstree", function (e, data) { $('ul li[rel="drive"], ul li[rel="default"], ul li[rel=""]').each(function(i) { $(this).find("a").attr('href', $(this).attr("id")+".php" ); }) }) //Create function binded to jstree .bind("create.jstree", function (e, data) { $.post( "./js/jsTree/server-<?=$id_arr[$k]?>.php", { "operation" : "create_node", "id" : data.rslt.parent.attr("id").replace("node_",""), "position" : data.rslt.position, "label" : data.rslt.name, "href" : data.rslt.obj.attr("href"), "type" : data.rslt.obj.attr("rel"), "user_id": <?=$uid?> }, function (r) { if(r.status) { $(data.rslt.obj).attr("id", "node_" + r.id); } else { $.jstree.rollback(data.rlbk); } } ); }) //Remove operation .bind("remove.jstree", function (e, data) { data.rslt.obj.each(function () { $.ajax({ async : false, type: 'POST', url: "./js/jsTree/server-<?=$id_arr[$k]?>.php", data : { "operation" : "remove_node", "id" : this.id.replace("node_",""), "user_id": <?=$uid?> }, success : function (r) { if(!r.status) { data.inst.refresh(); } } }); }); }) //Rename operation .bind("rename.jstree", function (e, data) { data.rslt.obj.each(function () { $.ajax({ async : true, type: 'POST', url: "./js/jsTree/server-<?=$id_arr[$k]?>.php", data : { "operation" : "rename_node", "id" : this.id.replace("node_",""), "label" : data.rslt.new_name, "user_id": <?=$uid?> }, success : function (r) { if(!r.status) { data.inst.refresh(); } } }); }); }) //Move operation .bind("move_node.jstree", function (e, data) { data.rslt.o.each(function (i) { $.ajax({ async : false, type: 'POST', url: "./js/jsTree/server-<?=$id_arr[$k]?>.php", data : { "operation" : "move_node", "id" : $(this).attr("id").replace("node_",""), "ref" : data.rslt.cr === -1 ? 1 : data.rslt.np.attr("id").replace("node_",""), "position" : data.rslt.cp + i, "label" : data.rslt.name, "copy" : data.rslt.cy ? 1 : 0, "user_id": <?=$uid?> }, success : function (r) { if(!r.status) { $.jstree.rollback(data.rlbk); } else { $(data.rslt.oc).attr("id", "node_" + r.id); if(data.rslt.cy && $(data.rslt.oc).children("UL").length) { data.inst.refresh(data.inst._get_parent(data.rslt.oc)); } } } }); }); }); // This is for the context menu to bind with operations on the right clicked node function customMenu(node) { // The default set of all items var control; var items = { createItem: { label: "Create", action: function (node) { return {createItem: this.create(node) }; } }, renameItem: { label: "Rename", action: function (node) { return {renameItem: this.rename(node) }; } }, deleteItem: { label: "Delete", action: function (node) { return {deleteItem: this.remove(node) }; }, "separator_after": true }, copyItem: { label: "Copy", action: function (node) { $(node).addClass("copy"); return {copyItem: this.copy(node) }; } }, cutItem: { label: "Cut", action: function (node) { $(node).addClass("cut"); return {cutItem: this.cut(node) }; } }, pasteItem: { label: "Paste", action: function (node) { $(node).addClass("paste"); return {pasteItem: this.paste(node) }; } } }; // We go over all the selected items as the context menu only takes action on the one that is right clicked $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element) { if ( $(element).attr("id") != $(node).attr("id") ) { // Let's deselect all nodes that are unrelated to the context menu -- selected but are not the one right clicked $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); } }); //if any previous click has the class for copy or cut $("#<?=$id_arr[$k]?>").find("li").each(function(index,element) { if ($(element) != $(node) ) { if( $(element).hasClass("copy") || $(element).hasClass("cut") ) control=1; } else if( $(node).hasClass("cut") || $(node).hasClass("copy")) { control=0; } }); //only remove the class for cut or copy if the current operation is to paste if($(node).hasClass("paste") ) { control=0; // Let's loop through all elements and try to find if the paste operation was done already $("#<?=$id_arr[$k]?>").find("li").each(function(index,element) { if( $(element).hasClass("copy") ) $(this).removeClass("copy"); if ( $(element).hasClass("cut") ) $(this).removeClass("cut"); if ( $(element).hasClass("paste") ) $(this).removeClass("paste"); }); } switch (control) { //Remove the paste item from the context menu case 0: switch ($(node).attr("rel")) { case "drive": delete items.renameItem; delete items.deleteItem; delete items.cutItem; delete items.copyItem; delete items.pasteItem; break; case "default": delete items.pasteItem; break; } break; //Remove the paste item from the context menu only on the node that has either copy or cut added class case 1: if( $(node).hasClass("cut") || $(node).hasClass("copy") ) { switch ($(node).attr("rel")) { case "drive": delete items.renameItem; delete items.deleteItem; delete items.cutItem; delete items.copyItem; delete items.pasteItem; break; case "default": delete items.pasteItem; break; } } else //Re-enable it on the clicked node that does not have the cut or copy class { switch ($(node).attr("rel")) { case "drive": delete items.renameItem; delete items.deleteItem; delete items.cutItem; delete items.copyItem; break; } } break; //initial state don't show the paste option on any node default: switch ($(node).attr("rel")) { case "drive": delete items.renameItem; delete items.deleteItem; delete items.cutItem; delete items.copyItem; delete items.pasteItem; break; case "default": delete items.pasteItem; break; } break; } return items; } $("#menu_<?=$id_arr[$k]?> img").hover( function () { $(this).css({'cursor':'pointer','outline':'1px double teal'}) }, function () { $(this).css({'cursor':'none','outline':'1px groove transparent'}) } ); $("#menu_<?=$id_arr[$k]?> img").click(function () { switch(this.id) { //Create only the first element case "create": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ switch(index) { case 0: $("#<?=$id_arr[$k]?>").jstree("create", '#'+$(element).attr("id"), null, /*{attr : {href: '#' }}*/null ,null, false); break; default: $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); break; } }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; //REMOVE case "remove": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ //only execute if the current node is not the first one (drive) if( $(element).attr("id") != $("div.jstree > ul > li").first().attr("id") ) { $("#<?=$id_arr[$k]?>").jstree("remove",'#'+$(element).attr("id")); } else $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; //RENAME NODE only one selection case "rename": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ if( $(element).attr("id") != $("div.jstree > ul > li").first().attr("id") ) { switch(index) { case 0: $("#<?=$id_arr[$k]?>").jstree("rename", '#'+$(element).attr("id") ); break; default: $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); break; } } else $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; //Cut case "cut": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ switch(index) { case 0: $("#<?=$id_arr[$k]?>").jstree("cut", '#'+$(element).attr("id")); $.facebox('<p class=\'p_inner teal\'>Operation "Cut" successfully done.<p class=\'p_inner teal bold\'>Where to place it?'); setTimeout(function(){ $.facebox.close(); $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id")); }, 2000); break; default: $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); break; } }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; //Copy case "copy": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ switch(index) { case 0: $("#<?=$id_arr[$k]?>").jstree("copy", '#'+$(element).attr("id")); $.facebox('<p class=\'p_inner teal\'>Operation "Copy": Successfully done.<p class=\'p_inner teal bold\'>Where to place it?'); setTimeout(function(){ $.facebox.close(); $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); }, 2000); break; default: $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); break; } }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; case "paste": if ( $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).length ) { $.jstree._reference("#<?=$id_arr[$k]?>").get_selected(false, true).each(function(index,element){ switch(index) { case 0: $("#<?=$id_arr[$k]?>").jstree("paste", '#'+$(element).attr("id")); break; default: $("#<?=$id_arr[$k]?>").jstree("deselect_node", '#'+$(element).attr("id") ); break; } }); } else { $.facebox('<p class=\'p_inner error bold\'>A selection needs to be made to work with this operation'); setTimeout(function(){ $.facebox.close(); }, 2000); } break; } }); <? } ?> server.php $path='../../../..'; require_once "$path/phpfoo/dbif.class"; require_once "$path/global.inc"; // Database config & class $db_config = array( "servername"=> $dbHost, "username" => $dbUser, "password" => $dbPW, "database" => $dbName ); if(extension_loaded("mysqli")) require_once("_inc/class._database_i.php"); else require_once("_inc/class._database.php"); //Tree class require_once("_inc/class.ctree.php"); $dbLink = new dbif(); $dbErr = $dbLink->connect($dbName,$dbUser,$dbPW,$dbHost); $jstree = new json_tree(); if(isset($_GET["reconstruct"])) { $jstree->_reconstruct(); die(); } if(isset($_GET["analyze"])) { echo $jstree->_analyze(); die(); } $table = '`discussions_tree`'; if($_REQUEST["operation"] && strpos($_REQUEST["operation"], "_") !== 0 && method_exists($jstree, $_REQUEST["operation"])) { foreach($_REQUEST as $k => $v) { switch($k) { case 'user_id': //We are passing the user_id from the $_SESSION on each request and trying to pick up the min and max value from the table that matches the 'user_id' $sql = "SELECT max(`right`) , min(`left`) FROM $table WHERE `user_id`=$v"; //If the select does not return any value then just let it be :P if (!list($right, $left)=$dbLink->getRow($sql)) { $sql = $dbLink->dbSubmit("UPDATE $table SET `user_id`=$v WHERE `id` = 1 AND `parent_id` = 0"); $sql = $dbLink->dbSubmit("UPDATE $table SET `user_id`=$v WHERE `parent_id` = 1 AND `label`='How to Tag' "); } else { $sql = $dbLink->dbSubmit("UPDATE $table SET `user_id`=$v, `right`=$right+2 WHERE `id` = 1 AND `parent_id` = 0"); $sql = $dbLink->dbSubmit("UPDATE $table SET `user_id`=$v, `left`=$left+1, `right`=$right+1 WHERE `parent_id` = 1 AND `label`='How to Tag' "); } break; } } header("HTTP/1.0 200 OK"); header('Content-type: application/json; charset=utf-8'); header("Cache-Control: no-cache, must-revalidate"); header("Expires: Mon, 26 Jul 1997 05:00:00 GMT"); header("Pragma: no-cache"); echo $jstree->{$_REQUEST["operation"]}($_REQUEST); die(); } header("HTTP/1.0 404 Not Found"); ?> The problem: DND *(Drag and Drop) works, Delete works, Create works, Rename works, but Copy, Cut and Paste don't work

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  • Myfaces extensionfilter overriding renderkit? (Tree2 component)

    - by Mike
    I've pulled in the tree2 component (from Tomahawk 1.1.9). Had used the simpler Tree component on previous projects, and this one just looks a bit nicer. Running on websphere 6.1.x and set the server side flag that's needed (com.ibm.ws.webcontainer.invokefilterscompatibility=true) and set the extensionfilter accordingly. Everything's good, and works as expected. Here's the issue: - on a page being included on this one (just some typical footer type info with NO myfaces widgets), there's some embedded html that's getting flagged with warnings in the systemout console). These look like org.apache.myfaces.renderkit.html.util.ReducedHTMLParser parse Invalid tag found: unexpected input while looking for attr name or '/' at line 475. Surroundings: 'span id="tile:footr:viewFragm'. org.apache.myfaces.renderkit.html.util.ReducedHTMLParser parse Invalid tag found: unexpected input while looking for attr name or '/' at line 479. Surroundings: 'a id="tile:footr:viewFragment'. org.apache.myfaces.renderkit.html.util.ReducedHTMLParser parse Invalid tag found: unexpected input while looking for attr name or '/' at line 492. Surroundings: 'a id="tile:footr:viewFragment'. The problem isn't necessarily with the html (which should be cleaned up regardless :-). IF I don't include myfaces, I don't get these warning messages with the default ibm jsf renderer (using jsf 1.1 still). Obviously, IBM's implementation is a bit more lax than myFaces. The page has nothing to do with myfaces at all. The reason for needing the extension filter is that it needs (for the Tree2 anyways, I know it does more for file upload) to intercept requests and then stick some .js includes on the page. Investigated this a bit, and I've included this filter in my web.xml, but it is NO longer fronting the faces servlet. So, the filter is instantiated at startup, but is never executed. Since the filter isn't in place, I've had to hard code in the includes for the 2 .js files into my page Now, the tree2 gets rendered properly, AND I'm not getting the warnings from above, because with the extentionfilter not being called, its using the IBM renderkit ;-) I'm a bit concerned that when the extension filter is in place, everything is being rendered by myFaces, rather than IBM's renderkit (i.e. All I want is myfaces/tomahawk to render the tree2 only, and let the ri do everything else) Can anyone confirm this? When you use myfaces/tomahawk, is it doing all the rendering for the whole application, or just the page any tomahawk widget is on? Thanks for any thoughts on this mike

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  • WCF Duplex net.tcp issues on win7

    - by Tom
    We have a WCF service with multiple clients to schedule operations amongst clients. It worked great on XP. Moving to win7, I can only connect a client to the server on the same machine. At this point, I'm thinking it's something to do with IPv6, but I'm stumped as to how to proceed. Client trying to connect to a remote server gives the following exception: System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://10.7.11.14:18297/zetec/Service/SchedulerService/Scheduler. The connection attempt lasted for a time span of 00:00:21.0042014. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.7.11.14:18297. --- System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.7.11.14:18297 The service is configured like so: <system.serviceModel> <services> <service name="SchedulerService" behaviorConfiguration="SchedulerServiceBehavior"> <host> <baseAddresses> <add baseAddress="net.tcp://localhost/zetec/Service/SchedulerService"/> </baseAddresses> </host> <endpoint address="net.tcp://localhost:18297/zetec/Service/SchedulerService/Scheduler" binding="netTcpBinding" bindingConfiguration = "ConfigBindingNetTcp" contract="IScheduler" /> <endpoint address="net.tcp://localhost:18297/zetec/Service/SchedulerService/Scheduler" binding="netTcpBinding" bindingConfiguration = "ConfigBindingNetTcp" contract="IProcessingNodeControl" /> </service> </services> <bindings> <netTcpBinding> <binding name = "ConfigBindingNetTcp" portSharingEnabled="True"> <security mode="None"/> </binding> </netTcpBinding > </bindings> <behaviors> <serviceBehaviors> <behavior name="SchedulerServiceBehavior"> <serviceDebug includeExceptionDetailInFaults="true" /> <serviceThrottling maxConcurrentSessions="100"/> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> I've checked my firewall about a dozen times, but I guess there could be something I'm missing. Tried disabling windows firewall. I tried changing localhost to my ipv4 address to try to keep away from ipv6, I've tried removing any anti-ipv6 code.

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  • TVirtualStringTree - resetting non-visual nodes and memory consumption

    - by Remy Lebeau - TeamB
    I have an app that loads records from a binary log file and displays them in a virtual TListView. There are potentially millions of records in a file, and the display can be filtered by the user, so I do not load all of the records in memory at one time, and the ListView item indexes are not a 1-to-1 relation with the file record offsets (List item 1 may be file record 100, for instance). I use the ListView's OnDataHint event to load records for just the items the ListView is actually interested in. As the user scrolls around, the range specified by OnDataHint changes, allowing me to free records that are not in the new range, and allocate new records as needed. This works fine, speed is tolerable, and the memory footprint is very low. I am currently evaluating TVirtualStringTree as a replacement for the TListView, mainly because I want to add the ability to expand/collapse records that span multiple lines (I can fudge it with the TListView by incrementing/decrementing the item count dynamically, but this is not as straight forward as using a real tree). For the most part, I have been able to port the TListView logic and have everything work as I need. I notice that TVirtualStringTree's virtual paradigm is vastly different, though. It does not have the same kind of OnDataHint functionality that TListView does (I can use the OnScroll event to fake it, which allows my memory buffer logic to continue working), and I can use the OnInitializeNode event to associate nodes with records that are allocated. However, once a tree node is initialized, it sees that it remains initialized for the lifetime of the tree. That is not good for me. As the user scrolls around and I remove records from memory, I need to reset those non-visual nodes without removing them from the tree completely, or losing their expand/collapse states. When the user scrolls them back into view, I can re-allocate the records and re-initialize the nodes. Basically, I want to make TVirtualStringTree act as much like TListView as possible, as far as its virtualization is concerned. I have seen that TVirtualStringTree has a ResetNode() method, but I encounter various errors whenever I try to use it. I must be using it wrong. I also thought of just storing a data pointer inside each node to my record buffers, and I allocate and free memory, update those pointers accordingly. The end effect does not work so well, either. Worse, my largest test log file has ~5 million records in it. If I initialize the TVirtualStringTree with that many nodes at one time (when the log display is unfiltered), the tree's internal overhead for its nodes takes up a whopping 260MB of memory (without any records being allocated yet). Whereas with the TListView, loading the same log file and all the memory logic behind it, I can get away with using just a few MBs. Any ideas?

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  • Visual Web Developer 2008 Express and XHTML 1.1 (not applying)

    - by Mike Valeriano
    Hello. I may be missing something since I'm not used to work with IDEs for web development, so please understand if I'm doing something stupid. I've picked a copy of Beginning ASP.NET 3.5 in C# and VB to try and learn this thing quickly. I'm no HTML guru, but I know something about the DTDs and I want to either use XHTML 1.0 Strict or XHTML 1.1 while learning the ins and outs of ASP.NET. Following the book (just started actually), I'm not having any trouble understanding the concepts, since I have a C# background, but what I don't understand is how VWD goes about applying the schema you select for validation. The book explains that the drop-down list on the toolbar is enough to set this, so that's what I did: I've selected XHTML 1.1 (since there is no 1.0 strict option, what I find really odd) and then started the project. The thing is that the code generated automatically for the Default page had the XHTML 1.0 transitional DTD. Every other page added had the same DTD, even though XHTML 1.1 is still the selected schema in the drop-down list. I decided to test it out and there it was: inserting some text in the design view and then applying a bold formatting just inserted < b tags on the code. Changing color does add a span tag with added CSS though. What I want to know is: if I want strict XHTML (or 1.1) should I just code it manually? Or is there a "fix" for this problem (having a schema selected but not applied by the IDE)? Am I missing something really easy and dumb? I have no problem with coding it manually - I actually prefer doing that. The thing is that I really wanna try this WYSIWYG approach for once, since some developers swear by it. Plus I don't know yet if I'll need special tags for ASP.NET, so I think having them inserted automatically should be the best practice. I couldn't find any similar problems around (MSDN, Google, here), and as far as the book goes (up to the point I've read), this is the expected VWD behavior, which I find suspect at least. Sorry for the long text (and poor English - not my primary language). Thanks in advance for any help/tips.

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  • Using QT to build a WYSIWYG Editor for a Custom Markup Language

    - by Aaron
    I'm new to QT, and am trying to figure out the best means of creating a WYSIWYG editor widget for a custom markup language that displays simple text, images, and links. I need to be able to propagate changes from the WYSIWYG editor to the custom markup representation. As a concrete example of the problem domain, imagine that the custom markup might have a "player" tag which contains a player name and a team name. The markup could look like this: Last week, <player id="1234"><name>Aaron Rodgers</name><team>Packers</team></player> threw a pass. This text would display in the editor as: Last week, Aaron Rodgers of the Packers threw a pass. The player name and the team name would be editable directly within the editor in standard WYSIWYG fashion, so that my users do not have to learn any markup. Also, when the player name is moused-over, a details pop-up will appear about that player, and similarly for the team. With that long introduction, I'm trying to figure out where to start with QT. It seems that the most logical option would be the Rich Text API using a QTextDocument. This approach seems less than ideal given the limitations of a QTextDocument: I can't figure out how to capture navigation events from clicking on links. Following links on click seems to only be enabled when the QTextEdit is readonly. Custom objects that implement QTextObjectInterface are ignored in copy-and-paste operations Any HTML-based markup that is passed to it as Rich Text is retranslated into a series of span tags and lots of other junk, making it extremely difficult to propagate changes from the editor back to the original custom markup. A second option appears to be QWebKit, which allows for live editing of HTML5 markup, so I could specify a two-way translation between the custom markup and HTML5. I'm not clear on how one would propagate changes from the editor back to the original markup in real-time without re-translating the entire document on every text change. The QWebKit solutions looks like awfully bulky to me (Learning WebKit along with QT) to what should be a relatively simple problem. I have also considered implementing the WYSIWYG with a custom class using native QT containers, labels, images, and other widgets manually. This seems like the most flexible approach, and the one most likely not to run into unresolvable problems. However, I'm pretty sure that implementing all the details of a normal text editor (selecting text, font changes, cut-and-paste support, undo/redo, dragging of objects, cursor placement, etc.) will be incredibly time consuming. So, finally, my question: are there any QT gurus out there with some advice on where to start with this sort of project? BTW, I am using QT because the application is a desktop application that needs platform independence.

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  • jQuery CSS plugin that returns computed style of element to pseudo clone that element?

    - by Keith Bentrup
    I'm looking for a way using jQuery to return an object of computed styles for the 1st matched element. I could then pass this object to another call of jQuery's css method. For example, with width, I can do the following to make the 2 divs have the same width: $('#div2').width($('#div1').width()); It would be nice if I could make a text input look like an existing span: $('#input1').css($('#span1').css()); where .css() with no argument returns an object that can be passed to .css(obj). (I can't find a jQuery plugin for this, but it seems like it should exist. If it doesn't exist, I'll turn mine below into a plugin and post it with all the properties that I use.) Basically, I want to pseudo clone certain elements but use a different tag. For example, I have an li element that I want to hide and put an input element over it that looks the same. When the user types, it looks like they are editing the element inline. I'm also open to other approaches for this pseudo cloning problem for editing. Any suggestions? Here's what I currently have. The only problem is just getting all the possible styles. This could be a ridiculously long list. jQuery.fn.css2 = jQuery.fn.css; jQuery.fn.css = function() { if (arguments.length) return jQuery.fn.css2.apply(this, arguments); var attr = ['font-family','font-size','font-weight','font-style','color', 'text-transform','text-decoration','letter-spacing','word-spacing', 'line-height','text-align','vertical-align','direction','background-color', 'background-image','background-repeat','background-position', 'background-attachment','opacity','width','height','top','right','bottom', 'left','margin-top','margin-right','margin-bottom','margin-left', 'padding-top','padding-right','padding-bottom','padding-left', 'border-top-width','border-right-width','border-bottom-width', 'border-left-width','border-top-color','border-right-color', 'border-bottom-color','border-left-color','border-top-style', 'border-right-style','border-bottom-style','border-left-style','position', 'display','visibility','z-index','overflow-x','overflow-y','white-space', 'clip','float','clear','cursor','list-style-image','list-style-position', 'list-style-type','marker-offset']; var len = attr.length, obj = {}; for (var i = 0; i < len; i++) obj[attr[i]] = jQuery.fn.css2.call(this, attr[i]); return obj; } Edit: I've now been using the code above for awhile. It works well and behaves exactly like the original css method with one exception: if 0 args are passed, it returns the computed style object. As you can see, it immediately calls the original css method if that's the case that applies. Otherwise, it gets the computed styles of all the listed properties (gathered from Firebug's computed style list). Although it's getting a long list of values, it's quite fast. Hope it's useful to others.

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  • Inline-editing: onBlur prevents onClick from being triggered (jQuery)

    - by codethief
    Hello StackOverflow community! I'm currently working on my own jQuery plugin for inline-editing as those that already exist don't fit my needs. Anyway, I'd like to give the user the following (boolean) options concerning the way editing is supposed to work: submit_button reset_on_blur Let's say the user would like to have a submit button (submit_button = true) and wants the inline input element to be removed as soon as it loses focus (reset_on_blur = true). This leads to an onClick handler being registered for the button and an onBlur handler being registered for the input element. Every time the user clicks the button, however, the onBlur handler is also triggered and results in the edit mode being left, i.e. before the onClick event occurs. This makes submitting impossible. FYI, the HTML in edit mode looks like this: <td><input type="text" class="ie-input" value="Current value" /><div class="ie-content-backup" style="display: none;">Backup Value</div><input type="submit" class="ie-button-submit" value="Save" /></td> So, is there any way I could check in the onBlur handler if the focus was lost while activating the submit button, so that edit mode isn't left before the submit button's onClick event is triggered? I've also tried to register a $('body').click() handler to simulate blur and to be able to trace back which element has been clicked, but that didn't work either and resulted in rather strange bugs: $('html').click(function(e) { // body doesn't span over full page height, use html instead // Don't reset if the submit button, the input element itself or the element to be edited inline was clicked. if(!$(e.target).hasClass('ie-button-submit') && !$(e.target).hasClass('ie-input') && $(e.target).get(0) != element.get(0)) { cancel(element); } }); jEditable uses the following piece of code. I don't like this approach, though, because of the delay. Let alone I don't even understand why this works. ;) input.blur(function(e) { /* prevent canceling if submit was clicked */ t = setTimeout(function() { reset.apply(form, [settings, self]); }, 500); }); Thanks in advance!

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