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• Why SQL Developer Rocks for the Advanced User Too

  - by thatjeffsmith

  While SQL Developer may be ‘perfect for Oracle beginners,’ that doesn’t preclude advanced and intermediate users from getting their fair share of toys! I’ve been working with Oracle since the 7.3.4 days, and I think it’s pretty safe to say that the WAY an ‘old timer’ uses a tool like SQL Developer is radically different than the ‘beginner.’ If you’ve been reluctant to use SQL Developer because it’s a GUI, give me a few minutes to try to convince you it’s worth a second (or third) look. 1. Help when you want it, and only when you want it One of the biggest gripes any user has with a piece of software is when said software can’t get out of it’s own way. When you’re typing in a word processor, sometimes you can do without the grammar and spelling checks, the offer to auto-complete your words, and all of the additional mark-up. This drives folks to programs like Notepad++ and vi. You can disable the code insight feature so you can type unmolested by SQL Developer’s attempt to auto-complete your object names. Now, if you happen to come across a long or hard to spell object name, you can still invoke the feature on demand using Ctrl+Spacebar Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) 2. Automatic File Tracking SQL*Minus is nice. Vi is cool. Notepad++ has a lot of features I like. But not too many editors offer automatic logging of changes to your files without having to setup a source control system. I was doing some work on my login.sql. I’m not doing anything crazy, but seeing what I had done in previous iterations was helpful. Now imagine how nice it would be to have this available for your l,000+ line scripts! Track your scripts as they change, no setup required! 3. Extend the Functionality Know SQL and XML? Wish SQL Developer did JUST a little bit more? Build your own extensions. You can have custom context menus and object pages in just a few minutes. This is an example of lazy developers writing code that write code. 4. Get Your Money’s Worth You’ve licensed Enterprise Edition. You got your Diagnostic and Tuning packs. Now start using them! Not everyone has access to Enterprise Manager, especially developers. But that doesn’t mean they don’t need help with troubleshooting and optimizing poorly performing SQL statements. ASH, AWR, Real-Time SQL Monitoring and the SQL Tuning Advisor are built into the Reports and Worksheet. Yes you could make the package calls, but that’s a whole lot of typing, and I’d rather just get to the results. 5. Profile, Debug, & Unit Testing PLSQL An Interactive Development Environment (IDE) built by the same folks that own the programming language (Hello – Oracle PLSQL!) should be complete. It should ‘hug’ the developer and empower them to churn out programs that work, run fast, and are easy to maintain. Write it, test it, debug it, and tune it. When you’re running your programs and you just want to see the data that’s returned, that shouldn’t require any special settings or workaround to make it happen either. Magic! And a whole lot more… I could go on and talk about the support for things like DataPump, RMAN, and DBMS_SCHEDULER, but you’re experts and you’re plenty busy. If you think SQL Developer is falling short somewhere, I want you to let us know about it.

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• A tiny Utility to recycle an IIS Application Pool

  - by Rick Strahl

  In the last few weeks I've annoyingly been having problems with an area on my Web site. It's basically ancient articles that are using ASP classic pages and for reasons unknown ASP classic locks up on these pages frequently. It's not an individual page, but ALL ASP classic pages lock up. Ah yes, gotta old tech gone bad. It's not super critical since the content is really old, but still a hassle since it's linked content that still gets quite a bit of traffic. When it happens all ASP classic in that AppPool dies. I've been having a hard time tracking this one down - I suspect an errant COM object I have a Web Monitor running on the server that's checking for failures and while the monitor can detect the failures when the timeouts occur, I didn't have a good way to just restart that particular application pool. I started putzing around with PowerShell, but - as so often seems the case - I can never get the PowerShell syntax right - I just don't use it enough and have to dig out cheat sheets etc. In any case, after about 20 minutes of that I decided to just create a small .NET Console Application that does the trick instead, and in a few minutes I had this:using System; using System.Collections.Generic; using System.Text; using System.DirectoryServices; namespace RecycleApplicationPool { class Program { static void Main(string[] args) { string appPoolName = "DefaultAppPool"; string machineName = "LOCALHOST"; if (args.Length > 0) appPoolName = args[0]; if (args.Length > 1) machineName = args[1]; string error = null; DirectoryEntry root = null; try { Console.WriteLine("Restarting Application Pool " + appPoolName + " on " + machineName + "..."); root = new DirectoryEntry("IIS://" + machineName + "/W3SVC/AppPools/" +appPoolName); Console.WriteLine(root.InvokeGet("Name")); root.Invoke("Recycle"); Console.WriteLine("Application Pool recycling complete..."); } catch(Exception ex) { error = "Error: Unable to access AppPool: " + ex.Message; } if ( !string.IsNullOrEmpty(error) ) { Console.WriteLine(error); return; } } } } To run in you basically provide the name of the ApplicationPool and optionally a machine name if it's not on the local box. RecyleApplicationPool.exe "WestWindArticles" And off it goes. What's nice about AppPool recycling versus doing a full IISRESET is that it only affects the AppPool, and more importantly AppPool recycles happen in a staggered fashion - the existing instance isn't shut down immediately until requests finish while a new instance is fired up to handle new requests. So, now I can easily plug this Executable into my West Wind Web Monitor as an action to take when the site is not responding or timing out which is a big improvement than hanging for an unspecified amount of time. I'm posting this fairly trivial bit of code just in case somebody (maybe myself a few months down the road) is searching for ApplicationPool recyling code. It's clearly trivial, but I've written batch files for this a bunch of times before and actually having a small utility around without having to worry whether Powershell is installed and configured right is actually an improvement. Next time I think about using PowerShell remind me that it's just easier to just build a small .NET Console app, 'k? :-) Resources Download Executable and VS Project© Rick Strahl, West Wind Technologies, 2005-2012Posted in IIS7  .NET  Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Introducing Oracle User Productivity Kit (UPK) 12.1 Thursday 26th June 2014 – Oracle, Reading, Berkshire

  - by Kathryn Lustenberger

  Join Oracle UPK Product Management and Product Development In conjunction with Larmer Brown Register Now v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK Client Event – Introducing v12.1 Thursday 26th June 2014 Oracle Thames Valley Park, Reading, Berkshire Agenda Time Session 10.00am Registration and Coffee 10.30am Introductions and Objectives TWIN TRACK SESSION 10.45am Introduction to UPK (Standard) Version 12.1 Overview and Demonstration for delegates new to UPK Upgrading to UPK (Standard) Version 12.1 Demonstration of the latest release, for delegates with experience of UPK 12.25pm Q&A An opportunity for delegates to raise specific questions about the tool Q&A An opportunity for delegates to raise specific questions about the latest release 12.45pm Lunch 1.30pm Larmer Brown Development Tracker Larmer Brown’s Development Tracker addresses the challenge of ensuring that a Content Development Project will meet agreed deadlines, identifying risks with sufficient notice to take action 1.50pm Case Study How the Development Tracker addressed this client’s requirement to track, monitor and report progress on a large-scale implementation Project 2.10pm Larmer Brown Library Content for UPK This session will showcase some of Larmer Brown’s content library and consider how pre-built content can be used to your advantage 2.30pm Coffee Break 2.45pm Making the most of UPK Professional This presentation and demonstration seeks to unlock the potential of UPK Professional for those that may not be fully utilising the tool   3.20pm Case Study How this client has utilised the tracking and reporting features within UPK Professional 3.40pm Summary and Conclusions 4.00pm Close

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• Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

  - by mvaughan

  By Kathy Miedema, Oracle Applications User ExperienceIn September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012. Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading. Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco. This screenshot shows how Opportunities appear in the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.” Wettemann said there are distinct themes to the latest release: "One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  Simplified UI for Oracle Sales CloudIn developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  “It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two. Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields. The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements. “With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need. Where can you find out more?To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

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• Create and Track Your Own License Keys with PowerShell

  - by BuckWoody

  SQL Server used to have  cool little tool that would let you track your licenses. Microsoft didn’t use it to limit your system or anything, it was just a place on the server where you could put that this system used this license key. I miss those days – we don’t track that any more, and I want to make sure I’m up to date on my licensing, so I made my own. Now, there are a LOT of ways you could do this. You could add an extended property in SQL Server, add a table to a tracking database, use a text file, track it somewhere else, whatever. This is just the route I chose; if you want to use some other method, feel free. Just sharing here. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. And this is REALLY important. I include a disclaimer at the end of my scripts, but in this case you’re modifying your registry, and that could be EXTREMELY dangerous – only do this on a test server – and I’m just showing you how I did mine. It isn’t an endorsement or anything like that, and this is a “Buck Woody” thing, NOT a Microsoft thing. See this link first, and then you can read on. OK, here’s my script: # Track your own licenses # Write a New Key to be the License Location mkdir HKCU:\SOFTWARE\Buck   # Write the variables - one sets the type, the other sets the number, and the last one holds the key New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseType" -value "Processor" # Notice the Dword value here - this one is a number so it needs that. Keep this on one line! New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseNumber" -propertytype DWord -value 4 New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseKey" -value "ABCD1234"   # Read them all $LicenseKey = Get-Item HKCU:\Software\Buck $Licenses = Get-ItemProperty $LicenseKey.PSPath foreach ($License in $LicenseKey.Property) { $License + "=" + $Licenses.$License }   Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Top 5 Mobile Apps To Keep Track Of Cricket Scores [ICC World Cup]

  - by Gopinath

  The ICC World Cup 2011 has started with a bang today and the first match between India vs Bangladesh was a cracker. India trashed Bangladesh with a huge margin, thanks to Sehwag for scoring an entertaining 175 runs in 140 runs. At the moment it’s very clear that whole India is gripped with cricket fever and so the rest of fans across the globe. Couple of days ago we blogged about how to watch live streaming of ICC cricket world cup online for free as well as top 10 websites to keep track live scores on your computers. What about tracking live cricket scores on mobiles phones? Here is our guide to top mobile apps available for Symbian(Nokia), Android, iOS and Windows mobiles. By the way, we are covering free apps alone in this post. Why to waste money when free apps are available? SnapTu – Symbian Mobile App SnapTu is a multi feature application that lets you to track live cricket scores, read latest news and check stats published on cric info. SnapTu has tie up with Cric Info and accessing all of CricInfo website on your mobile is very easy. Along with live scores, SnapTu also lets you access your Facebook, Twitter and Picassa on your mobile. This is my favourite application to track cricket on Symbian mobiles. Download SnapTu for your mobiles here Yahoo! Cricket – Symbian & iOS App Yahoo! Cricket Scores is another dedicated application to catch up with live scores and news on your Nokia mobiles and iPhones. This application is developed by Yahoo!, the web giant as well as the official partner of ICC. Features of the app at a glance Cricket: Get a summary page with latest scores, upcoming matches and details of the recent matches News: View sections devoted to the latest news, interviews and photos Statistics: Find the latest team and player stats Download Yahoo! Cricket For Symbian Phones   Download Yahoo! Cricket For iOS ESPN CricInfo – Android and iOS App Is there any site that is better than CricInfo to catch up with latest cricket news and live scores? I say No. ESPN CricInfo is the best website available on the web to get up to the minute  cricket information with in-depth analysis from cricket experts. The live commentary provided by CricInfo site is equally enjoyable as watching live cricket on TV. CricInfo guys have their official applications for Android mobiles and iOS devices and you accessing ball by ball updates on these application is joy. Download ESPN Crick Info App: Android Version, iPhone Version NDTV Cricket – Android, iOS and Blackberry App NDTV Cricket App is developed by NDTV, the most popular English TV news channel in India. This application provides live coverage of international and domestic cricket (Test, ODI & T20) along with latest News, Photos, Videos and Stats. This application is available for iOS devices(iPhones, iPads, iPod Touch), Android mobiles and Blackberry devices. Download NDTV Cricket for iOS here & here    Download NDTV Apps For Rest of OSs ECB Cricket – Symbian, iOS & Android App If you are an UK citizen then  this may be the right application to download for getting live cricket score updates as well as latest news about England Cricket Board. ECB Cricket is an official application of England Cricket Board Download ECB Cricket : Android Version, iPhone Version, Symbian Version Are there any better apps that we missed to feature in this list? This article titled,Top 5 Mobile Apps To Keep Track Of Cricket Scores [ICC World Cup], was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• Master Data Management for Location Data - Oracle Site Hub

  - by david.butler(at)oracle.com

  Most MDM discussions cover key domains such as customer, supplier, product, service, and reference data. It is usually understood that these domains have complex structures and hundreds if not thousands of attributes that need governing. Location, on the other hand, strikes most people as address data. How hard can that be? But for many industries, locations are complex, and site information is critical to efficient operations and relevant analytics. Retail stores and malls, bank branches, construction sites come to mind. But one of the best industries for illustrating the power of a site mastering application is Oil & Gas.   Oracle's Master Data Management solution for location data is the Oracle Site Hub. It is a location mastering solution that enables organizations to centralize site and location specific information from heterogeneous systems, creating a single view of site information that can be leveraged across all functional departments and analytical systems.   Let's take a look at the location entities the Oracle Site Hub can manage for the Oil & Gas industry: organizations, property, land, buildings, roads, oilfield, service center, inventory site, real estate, facilities, refineries, storage tanks, vendor locations, businesses, assets; project site, area, well, basin, pipelines, critical infrastructure, offshore platform, compressor station, gas station, etc. Any site can be classified into multiple hierarchies, like organizational hierarchy, operational hierarchy, geographic hierarchy, divisional hierarchies and so on. Any site can also be associated to multiple clusters, i.e. collections of sites, and these can be used as a foundation for driving reporting, analysis, organize daily work, etc. Hierarchies can also be used to model entities which are structured or non-structured collections of nodes, like for example routes, pipelines and more. The User Defined Attribute Framework provides the needed infrastructure to add single row attributes groups like well base attributes (well IDs, well type, well structure and key characterizing measures, and more) and well geometry, and multi row attribute groups like well applications, permits, production data, activities, operations, logs, treatments, tests, drills, treatments, and KPIs. Site Hub can also model areas, lands, fields, basins, pools, platforms, eco-zones, and stratigraphic layers as specific sites, tracking their base attributes, aliases, descriptions, subcomponents and more. Midstream entities (pipelines, logistic sites, pump stations) and downstream entities (cylinders, tanks, inventories, meters, partner's sites, routes, facilities, gas stations, and competitor sites) can also be easily modeled, together with their specific attributes and relationships. Site Hub can store any type of unstructured data associated to a site. This could be stored directly or on an external content management solution, like Oracle Universal Content Management. Considering a well, for example, Site Hub can store any relevant associated multimedia file such as: CAD drawings of the well profile, structure and/or parts, engineering documents, contracts, applications, permits, logs, pictures, photos, videos and more. For any site entity, Site Hub can associate all the related assets and equipments at the site, as well as all relationships between sites, between a site and multiple parties, and between a site and any purchasable or sellable item, over time. Items can be equipment, instruments, facilities, services, products, production entities, production facilities (pipelines, batteries, compressor stations, gas plants, meters, separators, etc.), support facilities (rigs, roads, transmission or radio towers, airstrips, etc.), supplier products and services, catalogs, and more. Items can just be associated to sites using standard Site Hub features, or they can be fully mastered by implementing Oracle Product Hub. Site locations (addresses or geographical coordinates) are also managed with out-of-the-box address geo-coding capabilities coupled with Google Maps integration to deliver powerful mapping capabilities and spatial data analysis. Locations can be shared between different sites. Centered on the site location, any site can also have associated areas. Site Hub can master any site location specific information, like for example cadastral, ownership, jurisdictional, geological, seismic and more, and any site-centric area specific information, like for example economical, political, risk, weather, logistic, traffic information and more. Now if anyone ever asks you why locations need MDM, think about how all these Oil & Gas entities and attributes would translate into your business locations. To learn more about Oracle's full MDM solution for the digital oil field, here is a link to Roberto Negro's outstanding whitepaper: Oracle Site Master Data Management for mastering wells and other PPDM entities in a digital oilfield context  

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• 2013 Predictions for Retail

  - by David Dorf

  Its that time of year to roll out the predictions for next year.  I can't say I've really nailed it in the past, but feel free to look back at my 2012, 2011, and 2010 predictions.  I'm not expecting anything earth-shattering this year; just continued maturation of several technologies that are finally taking hold. 1. Next day delivery -- Amazon finally decided it wasn't worth fighting state taxes and instead decided to place distribution centers everywhere so they can potentially offer next-day deliveries.  Not to be outdone, Walmart is looking to leverage its huge physical presence to offer the same.  Clubs like ShopRunner are pushing delivery barriers as well, so the norm is shifting to free shipping in a few days or relatively cheap shipping overnight.  Retailers need be thinking about how to ship from physical stores. 2. Bring your own device -- Earlier this year Intuit bought AisleBuyer, a mobile self-checkout start-up, at least somewhat validating the BYOD approach.  Grocery stores, especially in Europe, have been supporting in-aisle self-scanning for a while and I'm betting it will find a home in certain verticals in the US too.  There's also the BYOD concept for employees.  Some retailers are considering issuing mobile devices at hiring along side the shirt and name-tag.  Employees become responsible for the hardware until they leave. 3. TV shopping -- Will Apple finally release a TV product in 2013?  Who knows?  But the industry isn't standing still. Companies like QVC and HSN are already successfully combining the TV and online experiences for shopping.  Comcast is partnering with Tivo to allow viewers to interact with ads with Paypal handing payment.  This will be a slow maturation, but expect TVs to get smarter and eventually become a new selling channel (pun intended) for retailers. 4. Privacy backlash -- It only takes one big incident to stir the public, and I'm betting we have one in 2013.  Facebook, Google, or Apple will test the boundaries of what the public is willing to accept.  It could involve a retailer using geo-location technology, or possibly video analytics.  And as is always the case, the offender will apologize, temporarily remove the technology, and wait 2-3 years for it to be generally accepted.  Privacy is a moving target. 5. More NFC -- I've come to the conclusion that adoption of any banking technology is going to be slow.  It was slow for credit cards, ATMs, and online billpay so why should it be any different for NFC?  Maybe, just maybe the iPhone 5S will have an NFC chip, but we're not going to see mainstream uptake for years.  Next year we'll continue to see incremental improvements from Isis, Google, and Paypal and a plethora of new startups, but don't toss your magstripe cards just yet. 6. In-store location -- The technologies for tracking people inside stores is really improving.  Retailers can track people using video cameras, infrared, and by the WiFi radios in mobile phones.  We're getting closer to the point where accuracy could be a shelf-facing, which will help retailers understand how people shop, where they spend time, and what displays attract them.  Expect CPG companies to get involved and partner with retailers, since the data benefits both parties.  Consumers will benefit by being directed right to the products they seek.  (In 2013 ARTS is forming a workteam to develop new standards in this area.) 7. M&A -- Looking back at 2012 there were some really big deals involving IBM, Oracle, JDA, and NCR and I expect that trend will likely continue as vendors add assets to bolster their portfolios.  Many retailers are due for an IT transformation to support anywhere, anytime shoppers, and one-stop-vendors can minimize complexity and costs. Predictions from other sources: Independent Retailer Stores Magazine IDC Insights Mobile Commerce Daily

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• Professional Developers, may I join you?

  - by Ben

  I currently work in technical support for a software/hardware company and for the most part it's a good job, but it's feeling more and more like I'm getting 'stuck' here. No raises in the 5 years I've been here, and lately there seems to be more hiring from the outside than promotion from within. The work I do is more technical than end-user support, as we deal primarily with our field technicians who have a little more technical skill than the general user base. As a result I get into much more technical support issues... often tracking down bugs in our software, finding performance bottlenecks in our database schema, etc. The work I'm most proud of are the development projects I've come up with on my own, and worked on during lunch breaks and slow periods in Support. Over the years I've written a number of useful utilities for the company. Diagnostic type applications that several departments use and appreciate. These include apps that simulate our various hardware devices, log file analysis, time-saving utilities for our work processes, etc. My best projects have been the hardware simulation programs, which are the type of thing we probably wouldn't have put a full-time developer on had anyone thought to do it, but they've ended up being popular and useful enough to be used by development, QA, R&D, and Support. They allow us to interface our software with simulated hardware, rather than clutter up our work areas with bulky, hard to acquire equipment. Since starting here my life has moved forward (married, kid, one more on the way), but it feels like my career has not. I still earn what I earned walking in the door my first day. Company budget is tight, bonuses have gone down, and no raises or cost of living / inflation adjustments either. As the sole source of income for my family I feel I need to do more, and I'd like to have a more active role in creating something at work, not just cleaning up other people's mistakes. I enjoy technical work, and I think development is the next logical step in my career. I'd like to bring some "legitimacy" to my part-time development work, and make myself a more skilled and valuable employee. Ultimately if this can help me better support my family, that would be ideal. Can I make the jump to professional developer? I have an engineering degree, but no formal education in computer science. I write WinForms apps using the .NET framework, do some freelance web development, have volunteered to write software for a nonprofit, and have started experimenting with programming microcontrollers. I enjoy learning new things in the limited free time I have available. I think I have the aptitude to take on a development role, even in an 'apprentice' capacity if such an option is possible. Have any of you moved into development like this? Do any of you developers have any advice or cautionary tales? Are there better career options I haven't thought of? I welcome any and all related comments and thank you in advance for posting them.

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• BizTalk Testing Series - The xpath Function

  - by Michael Stephenson

  Background While the xpath function in a BizTalk orchestration is a very powerful feature I have often come across the situation where someone has hard coded an xpath expression in an orchestration. If you have read some of my previous posts about testing I've tried to get across the general theme like test-driven or test-assisted development approaches where the underlying principle is that your building up your solution of small well tested units that are put together and the resulting solution is usually quite robust. You will be finding more bugs within your unit tests and fewer outside of your team. The thing I don't like about the xpath functions usual usage is when you come across an orchestration which has something like the below snippet in an expression or assign shape: string result = xpath(myMessage,"string(//Order/OrderItem/ProductName)"); My main issue with this is that the xpath statement is hard coded in the orchestration and you don't really know it works until you are running the orchestration. Some of the problems I think you end up with are: You waste time with lengthy debugging of the orchestration when your statement isn't working You might not know the function isn't working quite as expected because the testable unit around it is big You are much more open to regression issues if your schema changes     Approach to Testing The technique I usually follow is to hold the xpath statement as a constant in a helper class or to format a constant with a helper function to get the actual xpath statement. It is then used by the orchestration like follows. string result = xpath(myMessage, MyHelperClass.ProductNameXPathStatement); This means that because the xpath statement is available outside of the orchestration it now becomes testable in its own right. This means: I can test it in its own right I'm less likely to waste time tracking down problems caused by an error in the statement I can reduce the risk or regression issuess I'm now able to implement some testing around my xpath statements which usually are something like the following:    The test will use a sample xml file The sample will be validated against the schema The test will execute the xpath statement and then check the results are as expected     Walk-through BizTalk uses the XPathNavigator internally behind the xpath function to implement the queries you will usually use using the navigators select or evaluate functions. In the sample (link at bottom) I have a small solution which contains a schema from which I have generated a sample instance. I will then use this instance as the basis for my tests.     In the below diagram you can see the helper class which I've encapsulated my xpath expressions in, and some helper functions which will format the expression in the case of a repeating node which would want to inject an index into the xpath query.             I have then created a test class which has some functions to execute some queries against my sample xml file. An example of this is below.         In the test class I have a couple of helper functions which will execute the xpath expressions in a similar way to BizTalk. You could have a proper helper class to do this if you wanted.         You can see now in the BizTalk expression editor I can use these functions alongside the xpath function.         Conclusion I hope you can see with very little effort you can make your life much easier by testing xpath statements outside of an orchestration rather than using them directly hard coded into the orchestration.     This can also save you lots of pain longer term because your build should break if your schema changes unexpectedly causing these xpath tests to fail where as your tests around the orchestration will be more difficult to troubleshoot and workout the cause of the problem.     Sample Link The sample is available from the following link: http://code.msdn.microsoft.com/testbtsxpathfunction     Other Tools On the subject of using the xpath function, if you don't already use it the below tool is very useful for creating your xpath statements (thanks BizBert) http://www.bizbert.com/bizbert/2007/11/30/XPath+The+Hidden+Language+Of+BizTalk.aspx

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• Guest blog: A Closer Look at Oracle Price Analytics by Will Hutchinson

  - by Takin Babaei

  Overview:  Price Analytics helps companies understand how much of each sale goes into discounts, special terms, and allowances. This visibility lets sales management see the panoply of discounts and start seeing whether each discount drives desired behavior. In Price Analytics monitors parts of the quote-to-order process, tracking quotes, including the whole price waterfall and seeing which result in orders. The “price waterfall” shows all discounts between list price and “pocket price”. Pocket price is the final price the vendor puts in its pocket after all discounts are taken. The value proposition: Based on benchmarks from leading consultancies and companies I have talked to, where they have studied the effects of discounting and started enforcing what many of them call “discount discipline”, they find they can increase the pocket price by 0.8-3%. Yes, in today’s zero or negative inflation environment, one can, through better monitoring of discounts, collect what amounts to a price rise of a few percent. We are not talking about selling more product, merely about collecting a higher pocket price without decreasing quantities sold. Higher prices fall straight to the bottom line. The best reference I have ever found for understanding this phenomenon comes from an article from the September-October 1992 issue of Harvard Business Review called “Managing Price, Gaining Profit” by Michael Marn and Robert Rosiello of McKinsey & Co. They describe the outsized impact price management has on bottom line performance compared to selling more product or cutting variable or fixed costs. Price Analytics manages what Marn and Rosiello call “transaction pricing”, namely the prices of a given transaction, as opposed to what is on the price list or pricing according to the value received. They make the point that if the vendor does not manage the price waterfall, customers will, to the vendor’s detriment. It also discusses its findings that in companies it studied, there was no correlation between discount levels and any indication of customer value. I urge you to read this article. What Price Analytics does: Price analytics looks at quotes the company issues and tracks them until either the quote is accepted or rejected or it expires. There are prebuilt adapters for EBS and Siebel as well as a universal adapter. The target audience includes pricing analysts, product managers, sales managers, and VP’s of sales, marketing, finance, and sales operations. It tracks how effective discounts have been, the win rate on quotes, how well pricing policies have been followed, customer and product profitability, and customer performance against commitments. It has the concept of price waterfall, the deal lifecycle, and price segmentation built into the product. These help product and sales managers understand their pricing and its effectiveness on driving revenue and profit. They also help understand how terms are adhered to during negotiations. They also help people understand what segments exist and how well they are adhered to. To help your company increase its profits and revenues, I urge you to look at this product. If you have questions, please contact me. Will HutchinsonMaster Principal Sales Consultant – Analytics, Oracle Corp. Will Hutchinson has worked in the business intelligence and data warehousing for over 25 years. He started building data warehouses in 1986 at Metaphor, advancing to running Metaphor UK’s sales consulting area. He also worked in A.T. Kearney’s business intelligence practice for over four years, running projects and providing training to new consultants in the IT practice. He also worked at Informatica and then Siebel, before coming to Oracle with the Siebel acquisition. He became Master Principal Sales Consultant in 2009. He has worked on developing ROI and TCO models for business intelligence for over ten years. Mr. Hutchinson has a BS degree in Chemical Engineering from Princeton University and an MBA in Finance from the University of Chicago.

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• ArchBeat Link-o-Rama Top 10 for December 9-15, 2012

  - by Bob Rhubart

  You click, we listen. The following list reflects the Top 10 most popular items posted on the OTN ArchBeat Facefbook page for the week of December 9-15, 2012. DevOps Basics II: What is Listening on Open Ports and Files – WebLogic Essentials | Dr. Frank Munz "Can you easily find out which WebLogic servers are listening to which port numbers and addresses?" asks Dr. Frank Munz. The good doctor has an answer—and a tech tip. Using OBIEE against Transactional Schemas Part 4: Complex Dimensions | Stewart Bryson "Another important entity for reporting in the Customer Tracking application is the Contact entity," says Stewart Bryson. "At first glance, it might seem that we should simply build another dimension called Dim – Contact, and use analyses to combine our Customer and Contact dimensions along with our Activity fact table to analyze Customer and Contact behavior." SOA 11g Technology Adapters – ECID Propagation | Greg Mally "Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few," says Oracle Fusion Middleware A-Team member Greg Mally. "Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective." Greg's post focuses on technical tips for dealing with one of these challenges. Podcast: DevOps and Continuous Integration In Part 1 of a 3-part program, panelists Tim Hall (Senior Director of product management for Oracle Enterprise Repository and Oracle’s Application Integration Architecture), Robert Wunderlich (Principal Product Manager for Oracle’s Application Integration Architecture Foundation Pack) and Peter Belknap (Director of product management for Oracle SOA Integration) discuss why DevOps matters and how it changes development methodologies and organizational structure. Good To Know - Conflicting View Objects and Shared Entity | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis shares his thoughts -- and a sample application -- dealing with an "interesting ADF behavior" encountered over the weekend. Cloud Deployment Models | B. R. Clouse Looking out for the cloud newbies... "As the cloud paradigm grows in depth and breadth, more readers are approaching the topic for the first time, or from a new perspective," says B. R. Clouse. "This blog is a basic review of cloud deployment models, to help orient newcomers and neophytes." Service governance morphs into cloud API management | David Linthicum "When building and using clouds, the ability to manage APIs or services is the single most important item you can provide to ensure the success of the project," says David Linthicum. "But most organizations driving a cloud project for the first time have no experience handling a service-based architecture and don't see the need for API management until after deployment. By then, it's too late." Oracle Fusion Middleware Security: Password Policy in OAM 11g R2 | Rob Otto Rob Otto continues the Oracle Fusion Middleware A-Team "Oracle Access Manager Academy" series with a detailed look at OAM's ability to support "a subset of password management processes without the need to use Oracle Identity Manager and LDAP Sync." Understanding the JSF Lifecycle and ADF Optimized Lifecycle | Steven Davelaar Could you call that a surprise ending? Oracle WebCenter & ADF Architecture Team (A-Team) member learned a lot more than he expected while creating a UKOUG presentation entitled "What you need to know about JSF to be succesful with ADF." Expanding on requestaudit - Tracing who is doing what...and for how long | Kyle Hatlestad "One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing," says Oracle Fusion Middleware A-Team architect Kyle Hatlestad. Get up close and technical in his post. Thought for the Day "There is no code so big, twisted, or complex that maintenance can't make it worse." — Gerald Weinberg Source: SoftwareQuotes.com

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• Oracle Announces Release of PeopleSoft HCM 9.1 Feature Pack 2

  - by Jay Zuckert

  Big things sometimes come in small packages.  Today Oracle announced the availability of PeopleSoft HCM 9.1 Feature Pack 2 which delivers a new HR self service user experience that fundamentally changes the way managers and employees interact with the HCM system.  Earlier this year we reviewed a number of new concept designs with our Customer Advisory Boards.  With the accelerated feature pack development cycle we have adopted, these innovations are  now available to all 9.1 customers without the need for an upgrade.   There are no new products that need to be licensed for the capabilities below. For more details on Feature Pack 2, please see the Oracle press release. Included in Feature Pack 2 is a new search-based menu-free navigation that allows managers to search for employees by name and take actions directly from the secure search results.  For example, a manager can now simply type in part of an employee’s first or last name and receive meaningful results from documents related to performance, compensation, learning, recruiting, career planning and more.   Delivered actions can be initiated directly from these search results and the actions are securely tied to HCM security and user role.  The feature pack also includes new pages that will enable managers to be more productive by aggregating key employee data into a single page.  The new Manager Dashboard and Talent Summary provide a consolidated view of data related to a manager’s team and individual team members, respectively.   The Manager Dashboard displays information relevant to their direct reports including team learning, objective alignment, alerts, and pending approvals requiring their attention.  The Talent Summary provides managers with an aggregated view of talent management-related data for an individual employee including performance history, salary history, succession options, total rewards, and competencies.   The information displayed in both the Manager Dashboard and Talent Summary is configurable by system administrators and can be personalized by each of your managers. Other Feature Pack 2 enhancements allow organizations to administer Matrix or Dotted-Line Relationship Management, which addresses the challenge of tracking and maintaining project-based organizations that cut across the enterprise and geographic regions.  From within the Company Directory and Org Viewer organization charts, managers now have access to manager self-service transactions from related actions.  More than 70 manager and employee self-service transactions have been tied into the related action framework accessible from Org Viewer, Manager Dashboard, Talent Summary and Secure Enterprise Search (SES) results.  In addition to making it easier to access manager self-service transactions, the feature pack delivers streamlined transaction pages making everyday tasks such as promoting an employee faster and more efficient. With the delivery of PeopleSoft HCM 9.1 Feature Pack 2, Oracle continues to deliver on its commitment to our PeopleSoft customers.  With this feature pack, HCM 9.1 customers will be able to deploy the newest functionality quickly, without a major release upgrade, and realize added value from their existing PeopleSoft investment.    For customers newly deploying 9.1, a new download with all of Feature Pack 2  will be available early next year.   This will aslo include recertified upgrade paths from 8.8, 8.9 and 9.0, for customers in the upgrade process.

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• Indexed view deadlocking

  - by Dave Ballantyne

  Deadlocks can be a really tricky thing to track down the root cause of.  There are lots of articles on the subject of tracking down deadlocks, but seldom do I find that in a production system that the cause is as straightforward.  That being said,  deadlocks are always caused by process A needs a resource that process B has locked and process B has a resource that process A needs.  There may be a longer chain of processes involved, but that is the basic premise. Here is one such (much simplified) scenario that was at first non-obvious to its cause: The system has two tables,  Products and Stock.  The Products table holds the description and prices of a product whilst Stock records the current stock level. USE tempdb GO CREATE TABLE Product ( ProductID INTEGER IDENTITY PRIMARY KEY, ProductName VARCHAR(255) NOT NULL, Price MONEY NOT NULL ) GO CREATE TABLE Stock ( ProductId INTEGER PRIMARY KEY, StockLevel INTEGER NOT NULL ) GO INSERT INTO Product SELECT TOP(1000) CAST(NEWID() AS VARCHAR(255)), ABS(CAST(CAST(NEWID() AS VARBINARY(255)) AS INTEGER))%100 FROM sys.columns a CROSS JOIN sys.columns b GO INSERT INTO Stock SELECT ProductID,ABS(CAST(CAST(NEWID() AS VARBINARY(255)) AS INTEGER))%100 FROM Product There is a single stored procedure of GetStock: Create Procedure GetStock as SELECT Product.ProductID,Product.ProductName FROM dbo.Product join dbo.Stock on Stock.ProductId = Product.ProductID where Stock.StockLevel <> 0 Analysis of the system showed that this procedure was causing a performance overhead and as reads of this data was many times more than writes,  an indexed view was created to lower the overhead. CREATE VIEW vwActiveStock With schemabinding AS SELECT Product.ProductID,Product.ProductName FROM dbo.Product join dbo.Stock on Stock.ProductId = Product.ProductID where Stock.StockLevel <> 0 go CREATE UNIQUE CLUSTERED INDEX PKvwActiveStock on vwActiveStock(ProductID) This worked perfectly, performance was improved, the team name was cheered to the rafters and beers all round.  Then, after a while, something else happened… The system updating the data changed,  The update pattern of both the Stock update and the Product update used to be: BEGIN TRAN UPDATE... COMMIT BEGIN TRAN UPDATE... COMMIT BEGIN TRAN UPDATE... COMMIT It changed to: BEGIN TRAN UPDATE... UPDATE... UPDATE... COMMIT Nothing that would raise an eyebrow in even the closest of code reviews.  But after this change we saw deadlocks occuring. You can reproduce this by opening two sessions. In session 1 begin transaction Update Product set ProductName ='Test' where ProductID = 998 Then in session 2 begin transaction Update Stock set Stocklevel = 5 where ProductID = 999 Update Stock set Stocklevel = 5 where ProductID = 998 Hop back to session 1 and.. Update Product set ProductName ='Test' where ProductID = 999 Looking at the deadlock graphs we could see the contention was between two processes, one updating stock and the other updating product, but we knew that all the processes do to the tables is update them.  Period.  There are separate processes that handle the update of stock and product and never the twain shall meet, no reason why one should be requiring data from the other.  Then it struck us,  AH the indexed view. Naturally, when you make an update to any table involved in a indexed view, the view has to be updated.  When this happens, the data in all the tables have to be read, so that explains our deadlocks.  The data from stock is read when you update product and vice-versa. The fix, once you understand the problem fully, is pretty simple, the apps did not guarantee the order in which data was updated.  Luckily it was a relatively simple fix to order the updates and deadlocks went away.  Note, that there is still a *slight* risk of a deadlock occurring, if both a stock update and product update occur at *exactly* the same time.

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• Expanding on requestaudit - Tracing who is doing what...and for how long

  - by Kyle Hatlestad

  One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.   >requestaudit/6 12.10 16:48:00.493 Audit Request Monitor !csMonitorTotalRequests,47,1,0.39009329676628113,0.21034042537212372,1>requestaudit/6 12.10 16:48:00.509 Audit Request Monitor Request Audit Report over the last 120 Seconds for server wcc-base_4444****requestaudit/6 12.10 16:48:00.509 Audit Request Monitor -Num Requests 47 Errors 1 Reqs/sec. 0.39009329676628113 Avg. Latency (secs) 0.21034042537212372 Max Thread Count 1requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 1 Service FLD_BROWSE Total Elapsed Time (secs) 3.5320000648498535 Num requests 10 Num errors 0 Avg. Latency (secs) 0.3531999886035919 requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 2 Service GET_SEARCH_RESULTS Total Elapsed Time (secs) 2.694999933242798 Num requests 6 Num errors 0 Avg. Latency (secs) 0.4491666555404663requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 3 Service GET_DOC_PAGE Total Elapsed Time (secs) 1.8839999437332153 Num requests 5 Num errors 1 Avg. Latency (secs) 0.376800000667572requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 4 Service DOC_INFO Total Elapsed Time (secs) 0.4620000123977661 Num requests 3 Num errors 0 Avg. Latency (secs) 0.15399999916553497requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 5 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.4099999964237213 Num requests 8 Num errors 0 Avg. Latency (secs) 0.051249999552965164requestaudit/6 12.10 16:48:00.509 Audit Request Monitor ****End Audit Report***** To change the default rotation or size of output, these can be set as configuration variables for the server: RequestAuditIntervalSeconds1 – Used for the shorter of the two summary intervals (default is 120 seconds)RequestAuditIntervalSeconds2 – Used for the longer of the two summary intervals (default is 3600 seconds)RequestAuditListDepth1 – Number of services listed for the first request audit summary interval (default is 5)RequestAuditListDepth2 – Number of services listed for the second request audit summary interval (default is 20) If you want to get more granular, you can enable 'Full Verbose Tracing' from the System Audit Information page and now you will get an audit entry for each and every service request.  >requestaudit/6 12.10 16:58:35.431 IdcServer-68 GET_USER_INFO [dUser=bob][StatusMessage=You are logged in as 'bob'.] 0.08765099942684174(secs) What's nice is it reports who executed the service and how long that particular request took.  In some cases, depending on the service, additional information will be added to the tracing relevant to that  service. >requestaudit/6 12.10 17:00:44.727 IdcServer-81 GET_SEARCH_RESULTS [dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Document%60+%29][StatusCode=0][StatusMessage=Success] 0.4696030020713806(secs) You can even go into more detail and insert any additional data into the tracing.  You simply need to add this configuration variable with a comma separated list of variables from local data to insert. RequestAuditAdditionalVerboseFieldsList=TotalRows,path In this case, for any search results, the number of items the user found is traced: >requestaudit/6 12.10 17:15:28.665 IdcServer-36 GET_SEARCH_RESULTS [TotalRows=224][dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Application%60+%29][Sta... I also recently ran into the case where services were being called from a client through RIDC.  All of the services were being executed as the same user, but they wanted to correlate the requests coming from the client to the ones being executed on the server.  So what we did was add a new field to the request audit list: RequestAuditAdditionalVerboseFieldsList=ClientToken And then in the RIDC client, ClientToken was added to the binder along with a unique value that could be traced for that request.  Now they had a way of tracing on both ends and identifying exactly which client request resulted in which request on the server.

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• New spreadsheet accompanying SmartAssembly 6.0 provides statistics for prioritizing bug fixes

  - by Jason Crease

  One problem developers face is how to prioritize the many voices providing input into software bugs. If there is something wrong with a function that is the darling of a particular user, he or she tends to want action - now! The developer's dilemma is how to ascertain that the problem is major or minor, and when it should be addressed. Now there is a new spreadsheet accompanying SmartAssembly that provides exactly that information in an objective manner. This might upset those used to getting their way by being the loudest or pushiest, but ultimately it will ensure that the biggest problems get the priority they deserve. Here's how it works: Feature Usage Reporting (FUR) in SmartAssembly 6.0 provides a wealth of data about how your software is used by its end-users, but in the SmartAssembly UI the data isn't mined to its full extent. The new Excel spreadsheet for FUR extracts statistics from that data and presents them in easy-to-understand forms. I developed the spreadsheet feature in Microsoft Excel, using a fair amount of VBA. The spreadsheet connects directly to the database which stores the feature-usage data, and shows a wide variety of statistics and tables extracted from that data.  You want to know what percentage of users have used the 'Export as XML' button?  No problem.  How popular is v5.3 is compared to v5.1?  There's graphs for that. You need to know whether you have more users in Russia or Brazil? There's a big pie chart for that. I recently witnessed the spreadsheet in use here at Red Gate Software. My bug is exposed as minor While testing new features in .NET Reflector, I found a usability bug in the Refresh button and filed it in the Red Gate bug-tracking system. The bug was labelled "V.NEXT MINOR," which means it would be fixed in the next point release. Although I'm a professional tester, I'm not much different than most software users when they discover a bug that affects them personally: I wanted it fixed immediately. There was an ulterior motive at play here, of course. I would get to see my colleagues put the spreadsheet to work. The Reflector team loaded up the spreadsheet to view the feature-usage statistics that SmartAssembly collected for the refresh button. The resulting statistics showed that only 8% of users have ever pressed the Refresh button, and only 2.6% of sessions involve pressing the button. When Refresh is used, it's only pressed on average 1.6 times a session, with a maximum of 8 times during a session. This was in stark contrast to what I was doing as a conscientious tester: pressing it dozens of times per session. The spreadsheet provides evidence that my bug was a minor one. On to more serious things Based on the solid evidence uncovered by the spreadsheet, the Reflector team concluded that my experience does not represent that of the vast majority of Reflector's recorded users. The Reflector team had ample data to send me back to my desk and keep the bug classified as "V.NEXT MINOR." The team then went back to fixing more serious bugs. If I'm in the shoes of the user, I might not be thoroughly happy, but I cannot deny that the evidence clearly placed me in a very small minority. Next time I'm hoping the spreadsheet will prove that my bug is more important. Find out more about Feature-Usage Reporting here. The spreadsheet is available for free download here.

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• Delivering SOA Governance with EAMS and Oracle Enterprise Repository by Link Consulting Team

  - by JuergenKress

  In the last 12 years Link Consulting has been making its presence in specific areas such as Governance and Architecture, both in terms of practices and methodologies, products, know-how and technological expertise. The Enterprise Architecture Management System - Oracle Enterprise Edition (EAMS - OER Edition) is the result of this experience and combines the architecture management solution with OER in order to deliver a product specialized for SOA Governance that gathers the better of two worlds in solution that enables SOA Governance projects, initiatives and programs. Enterprise Architecture Management System Enterprise Architecture Management System (EAMS), is an automation based solution that enables the efficient management of Enterprise Architectures. The solution uses configured enterprise repositories and takes advantages of its features to provide automation capabilities to the users. EAMS provides capabilities to create/customize/analyze repository data, architectural blueprints, reports and analytic charts. Oracle Enterprise Repository Oracle Enterprise Repository (OER) is one of the major and central elements of the Oracle SOA Governance solution. Oracle Enterprise Repository provides the tools to manage and govern the metadata for any type of software asset, from business processes and services to patterns, frameworks, applications, components, and models. OER maps the relationships and inter-dependencies that connect those assets to improve impact analysis, promote and optimize their reuse, and measure their impact on the bottom line. It provides the visibility, feedback, controls, and analytics to keep your SOA on track to deliver business value. The intense focus on automation helps to overcome barriers to SOA adoption and streamline governance throughout the lifecycle. Core capabilities of the OER include: Asset Management Asset Lifecycle Management Usage Tracking Service Discovery Version Management Dependency Analysis Portfolio Management EAMS - OER Edition The solution takes the advantages and features from both products and combines them in a symbiotic tool that enhances the quality of SOA Governance Initiatives and Programs. EAMS is able to produce a vast number of outputs by combining its analytical engine, SOA-specific configurations and the assets in OER and other related tools, catalogs and repositories. The configurations encompass not only the extendable parametrization of the metadata but also fully configurable blueprints, PowerPoint reports, charts and queries. The SOA blueprints The solution comes with a set of predefined architectural representations that help the organization better perceive their SOA landscape. More blueprints can be easily created in order to accommodate the organizations needs in terms of detail, audience and metadata. Charts & Dashboards The solution encompasses a set of predefined charts and dashboards that promote a more agile way to control and explore the assets. Time Based Visualization All representations are time bound, and with EAMS - OER you can truly govern SOA with a complete view of the Past, Present and Future; The solution delivers Gap Analysis, a project oriented approach while taking into consideration the As-Was, As-Is an To-Be. Time based visualization differentiating factors: Extensive automation and maintenance of architectural representations Organization wide solution. Easy access and navigation to and between all architectural artifacts and representations. Flexible meta-model, customization and extensibility capabilities. Lifecycle management and enforcement of the time dimension over all the repository content. Profile based customization. Comprehensive visibility Architectural alignment Friendly and striking user interfaces For more information on EAMS visit us here. For more information on SOA visit us here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Link Consulting,OER,OSR,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• At the Java DEMOgrounds - Oracle Java ME Embedded Enables the “Internet of Things”

  - by Janice J. Heiss

  I caught up with Oracle’s Robert Barnes, Senior Director, Java Product Management, who was demonstrating a new product from Oracle’s Java Platform, Micro Edition (Java ME) product portfolio, Oracle Java ME Embedded 3.2, a complete client Java runtime optimized for microcontrollers and other resource-constrained devices. Oracle’s Java ME Embedded 3.2 is a Java ME runtime based on CLDC 1.1 (JSR-139) and IMP-NG (JSR-228).“What we are showing here is the Java ME Embedded 3.2 that we announced last week,” explained Barnes. “It’s the start of the 'Internet of Things,’ in which you have very very small devices that are on the edge of the network where the sensors sit. You often have a middle area called a gateway or a concentrator which is fairly middle to higher performance. On the back end you have a very high performance server. What this is showing is Java spanning all the way from the server side right down towards the type of chip that you will get at the sensor side as the network.” Barnes explained that he had two different demos running.The first, called the Solar Panel System Demo, measures the brightness of the light.  “This,” said Barnes, “is a light source demo with a Cortex M3 controlling the motor, on the end of which is a sensor which is measuring the brightness of the lamp. This is recording the data of the brightness of the lamp and as we move the lamp out of the way, we should be able using the server to turn the sensor towards the lamp so the brightness reading will go higher. This sends the message back to the server and we can look at the web server sitting on the PC underneath the desk. We can actually see the data being passed back effectively through a back office type of function within a utility environment.” The second demo, the Smart Grid Response Demo, Barnes explained, “has the same board and processor and is still using Java ME embedded with a different app on top. This is a demand response demo. What we are seeing within the managing environment is that people want to track the pricing signals of the electricity. If it’s particularly expensive at any point in time, they may turn something off. This demo sets the price of the electricity as though this is coming from the back of the server sending pricing signals to my home.” The demo had a lamp and a fan and it was tracking the price of electricity. “If I set the price of the electricity to go over 5 cents, then the device will turn off,” explained Barnes. “I can go into my settings and, in this case, change the price to 50 cents and we can wait a minus and the lamp will go off. When I change the pricing signal so that it is lower, the lamp will come back on. The key point is that the Java software we have running is the same across all the different devices; it’s a way to build applications across multiple devices using the same software. This is important because it fixes peak loading on the network and can stops blackouts.” This demo brought me back to a prior decade when Sun Microsystems first promoted  Jini technology, a version of Java that would put everything on the network and give us the smart home. Your home would be automated to tell you when you were out of milk, when to change your light bulbs, etc. You would have access to the web and the network throughout your home.It’s interesting to see how technology moves over time – from the smart home to the Internet of Things.

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• Investigating on xVelocity (VertiPaq) column size

  - by Marco Russo (SQLBI)

    In January I published an article about how to optimize high cardinality columns in VertiPaq. In the meantime, VertiPaq has been rebranded to xVelocity: the official name is now “xVelocity in-memory analytics engine (VertiPaq)” but using xVelocity and VertiPaq when we talk about Analysis Services has the same meaning. In this post I’ll show how to investigate on columns size of an existing Tabular database so that you can find the most important columns to be optimized. A first approach can be looking in the DataDir of Analysis Services and look for the folder containing the database. Then, look for the biggest files in all subfolders and you will find the name of a file that contains the name of the most expensive column. However, this heuristic process is not very optimized. A better approach is using a DMV that provides the exact information. For example, by using the following query (open SSMS, open an MDX query on the database you are interested to and execute it) you will see all database objects sorted by used size in a descending way. SELECT * FROM $SYSTEM.DISCOVER_STORAGE_TABLE_COLUMN_SEGMENTS ORDER BY used_size DESC You can look at the first rows in order to understand what are the most expensive columns in your tabular model. The interesting data provided are: TABLE_ID: it is the name of the object – it can be also a dictionary or an index COLUMN_ID: it is the column name the object belongs to – you can also see ID_TO_POS and POS_TO_ID in case they refer to internal indexes RECORDS_COUNT: it is the number of rows in the column USED_SIZE: it is the used memory for the object By looking at the ration between USED_SIZE and RECORDS_COUNT you can understand what you can do in order to optimize your tabular model. Your options are: Remove the column. Yes, if it contains data you will never use in a query, simply remove the column from the tabular model Change granularity. If you are tracking time and you included milliseconds but seconds would be enough, round the data source column to the nearest second. If you have a floating point number but two decimals are good enough (i.e. the temperature), round the number to the nearest decimal is relevant to you. Split the column. Create two or more columns that have to be combined together in order to produce the original value. This technique is described in VertiPaq optimization article. Sort the table by that column. When you read the data source, you might consider sorting data by this column, so that the compression will be more efficient. However, this technique works better on columns that don’t have too many distinct values and you will probably move the problem to another column. Sorting data starting from the lower density columns (those with a few number of distinct values) and going to higher density columns (those with high cardinality) is the technique that provides the best compression ratio. After the optimization you should be able to reduce the used size and improve the count/size ration you measured before. If you are interested in a longer discussion about internal storage in VertiPaq and you want understand why this approach can save you space (and time), you can attend my 24 Hours of PASS session “VertiPaq Under the Hood” on March 21 at 08:00 GMT.

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• The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

  - by Richard Lefebvre

  During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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• Essbase BSO Data Fragmentation

  - by Ann Donahue

  Essbase BSO Data Fragmentation Data fragmentation naturally occurs in Essbase Block Storage (BSO) databases where there are a lot of end user data updates, incremental data loads, many lock and send, and/or many calculations executed.  If an Essbase database starts to experience performance slow-downs, this is an indication that there may be too much fragmentation.  See Chapter 54 Improving Essbase Performance in the Essbase DBA Guide for more details on measuring and eliminating fragmentation: http://docs.oracle.com/cd/E17236_01/epm.1112/esb_dbag/daprcset.html Fragmentation is likely to occur in the following situations: Read/write databases that users are constantly updating data Databases that execute calculations around the clock Databases that frequently update and recalculate dense members Data loads that are poorly designed Databases that contain a significant number of Dynamic Calc and Store members Databases that use an isolation level of uncommitted access with commit block set to zero There are two types of data block fragmentation Free space tracking, which is measured using the Average Fragmentation Quotient statistic. Block order on disk, which is measured using the Average Cluster Ratio statistic. Average Fragmentation Quotient The Average Fragmentation Quotient ratio measures free space in a given database.  As you update and calculate data, empty spaces occur when a block can no longer fit in its original space and will either append at the end of the file or fit in another empty space that is large enough.  These empty spaces take up space in the .PAG files.  The higher the number the more empty spaces you have, therefore, the bigger the .PAG file and the longer it takes to traverse through the .PAG file to get to a particular record.  An Average Fragmentation Quotient value of 3.174765 means the database is 3% fragmented with free space. Average Cluster Ratio Average Cluster Ratio describes the order the blocks actually exist in the database. An Average Cluster Ratio number of 1 means all the blocks are ordered in the correct sequence in the order of the Outline.  As you load data and calculate data blocks, the sequence can start to be out of order.  This is because when you write to a block it may not be able to place back in the exact same spot in the database that it existed before.  The lower this number the more out of order it becomes and the more it affects performance.  An Average Cluster Ratio value of 1 means no fragmentation.  Any value lower than 1 i.e. 0.01032828 means the data blocks are getting further out of order from the outline order. Eliminating Data Block Fragmentation Both types of data block fragmentation can be removed by doing a dense restructure or export/clear/import of the data.  There are two types of dense restructure: 1. Implicit Restructures Implicit dense restructure happens when outline changes are done using EAS Outline Editor or Dimension Build. Essbase restructures create new .PAG files restructuring the data blocks in the .PAG files. When Essbase restructures the data blocks, it regenerates the index automatically so that index entries point to the new data blocks. Empty blocks are NOT removed with implicit restructures. 2. Explicit Restructures Explicit dense restructure happens when a manual initiation of the database restructure is executed. An explicit dense restructure is a full restructure which comprises of a dense restructure as outlined above plus the removal of empty blocks Empty Blocks vs. Fragmentation The existence of empty blocks is not considered fragmentation.  Empty blocks can be created through calc scripts or formulas.  An empty block will add to an existing database block count and will be included in the block counts of the database properties.  There are no statistics for empty blocks.  The only way to determine if empty blocks exist in an Essbase database is to record your current block count, export the entire database, clear the database then import the exported data.  If the block count decreased, the difference is the number of empty blocks that had existed in the database.

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• Managing Operational Risk of Financial Services Processes – part 2/2

  - by Sanjeev Sharma

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} In my earlier blog post, I had described the factors that lead to compliance complexity of financial services processes. In this post, I will outline the business implications of the increasing process compliance complexity and the specific role of BPM in addressing the operational risk reduction objectives of regulatory compliance. First, let’s look at the business implications of increasing complexity of process compliance for financial institutions: · Increased time and cost of compliance due to duplication of effort in conforming to regulatory requirements due to process changes driven by evolving regulatory mandates, shifting business priorities or internal/external audit requirements · Delays in audit reporting due to quality issues in reconciling non-standard process KPIs and integrity concerns arising from the need to rely on multiple data sources for a given process Next, let’s consider some approaches to managing the operational risk of business processes. Financial institutions considering reducing operational risk of their processes, generally speaking, have two choices: · Rip-and-replace existing applications with new off-the shelf applications. · Extend capabilities of existing applications by modeling their data and process interactions, with other applications or user-channels, outside of the application boundary using BPM. The benefit of the first approach is that compliance with new regulatory requirements would be embedded within the boundaries of these applications. However pre-built compliance of any packaged application or custom-built application should not be mistaken as a one-shot fix for future compliance needs. The reason is that business needs and regulatory requirements inevitably out grow end-to-end capabilities of even the most comprehensive packaged or custom-built business application. Thus, processes that originally resided within the application will eventually spill outside the application boundary. It is precisely at such hand-offs between applications or between overlaying processes where vulnerabilities arise to unknown and accidental faults that potentially result in errors and lead to partial or total failure. The gist of the above argument is that processes which reside outside application boundaries, in other words, span multiple applications constitute a latent operational risk that spans the end-to-end value chain. For instance, distortion of data flowing from an account-opening application to a credit-rating system if left un-checked renders compliance with “KYC” policies void even when the “KYC” checklist was enforced at the time of data capture by the account-opening application. Oracle Business Process Management is enabling financial institutions to lower operational risk of such process ”gaps” for Financial Services processes including “Customer On-boarding”, “Quote-to-Contract”, “Deposit/Loan Origination”, “Trade Exceptions”, “Interest Claim Tracking” etc.. If you are faced with a similar challenge and need any guidance on the same feel free to drop me a note.

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• Web Safe Area (optimal resolution) for web app design?

  - by M.A.X

  I'm in the process of designing a new web app and I'm wondering for what 'Web Safe Area' should I optimize the app layout and design. By Web Safe Area I mean the actual area available to display the website in the browser (which is influenced by monitor resolution as well as the space taken up by the browser and OS) I did some investigation and thinking on my own but wanted to share this to see what the general opinion is. Here is what I found: Optimal Display Resolution: w3schools web stats seems to be the most referenced source (however they state that these are results from their site and is biased towards tech savvy users) http://www.w3counter.com/globalstats.php (aggregate data from something like 15,000 different sites that use their tracking services) StatCounter Global Stats Display Resolution (Stats are based on aggregate data collected by StatCounter on a sample exceeding 15 billion pageviews per month collected from across the StatCounter network of more than 3 million websites) NetMarketShare Screen Resolutions (marketshare.hitslink.com) (a web analytics consulting firm, they get data from browsers of site visitors to their on-demand network of live stats customers. The data is compiled from approximately 160 million visitors per month) Display Resolution Summary: There is a bit of variation between the above sources but in general as of Jan 2011 looks like 1024x768 is about 20%, while ~85% have a higher resolution of at least 1280x768 (1280x800 is the most common of these with 15-20% of total web, depending on the source; 1280x1024 and 1366x768 follow behind with 9-14% of the share). My guess would be that the higher resolution values will be even more common if we filter on North America, and even higher if we filter on N.American corporate users (unfortunately I couldn't find any free geographically filtered statistics). Another point to note is that the 1024x768 desktop user population is likely lower than the aforementioned 20%, seeing as the iPad (1024x768 native display) is likely propping up those number (the app I'm designing is flash based, Apple mobile devices don't support flash so iPad support isn't a concern). My recommendation would be to optimize around the 1280x768 constraint (*note: 1280x768 is actually a relatively rare resolution, but I think it's a valid constraint range considering that 1366x768 is relatively common and 1280 is the most common horizontal resolution). Browser + OS Constraints: To further add to the constraints we have to subtract the space taken up by the browser (assuming IE, which is the most space consuming) and the OS (assuming WinXP-Win7): Win7 has the biggest taskbar footprint at a height of 40px (XP's and Vista's is 30px) The default IE8 view uses up 25px at the bottom of the screen with the status bar and a further 120px at the top of the screen with the windows title bar and the browser UI (assuming the default 'favorites' toolbar is present, it would instead be 91px without the favorites toolbar). Assuming no scrollbar, we also loose a total of 4px horizontally for the window outline. This means that we are left with 583px of vertical space and 1276px of horizontal. In other words, a Web Safe Area of 1276 x 583 Is this a correct line of thinking? I'm really surprised that I couldn't find this type of investigation anywhere on the web. Lots of websites talk about designing for 1024x768, but that's only half the equation! There is no mention of browser/OS influences on the actual area you have to display the site/app. Any help on this would be greatly appreciated! Thanks. EDIT Another caveat to my line of thinking above is that different browsers actually take up different amounts of pixels based on the OS they're running on. For example, under WinXP IE8 takes up 142px on top of the screen (instead the aforementioned 120px for Win7) because the file menu shows up by default on XP while in Win7 the file menu is hidden by default. So it looks like on WinXP + IE8 the Web Safe Area would be a mere 572px (768px-142-30-24=572)

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• Investigating on xVelocity (VertiPaq) column size

  - by Marco Russo (SQLBI)

    In January I published an article about how to optimize high cardinality columns in VertiPaq. In the meantime, VertiPaq has been rebranded to xVelocity: the official name is now “xVelocity in-memory analytics engine (VertiPaq)” but using xVelocity and VertiPaq when we talk about Analysis Services has the same meaning. In this post I’ll show how to investigate on columns size of an existing Tabular database so that you can find the most important columns to be optimized. A first approach can be looking in the DataDir of Analysis Services and look for the folder containing the database. Then, look for the biggest files in all subfolders and you will find the name of a file that contains the name of the most expensive column. However, this heuristic process is not very optimized. A better approach is using a DMV that provides the exact information. For example, by using the following query (open SSMS, open an MDX query on the database you are interested to and execute it) you will see all database objects sorted by used size in a descending way. SELECT * FROM $SYSTEM.DISCOVER_STORAGE_TABLE_COLUMN_SEGMENTS ORDER BY used_size DESC You can look at the first rows in order to understand what are the most expensive columns in your tabular model. The interesting data provided are: TABLE_ID: it is the name of the object – it can be also a dictionary or an index COLUMN_ID: it is the column name the object belongs to – you can also see ID_TO_POS and POS_TO_ID in case they refer to internal indexes RECORDS_COUNT: it is the number of rows in the column USED_SIZE: it is the used memory for the object By looking at the ration between USED_SIZE and RECORDS_COUNT you can understand what you can do in order to optimize your tabular model. Your options are: Remove the column. Yes, if it contains data you will never use in a query, simply remove the column from the tabular model Change granularity. If you are tracking time and you included milliseconds but seconds would be enough, round the data source column to the nearest second. If you have a floating point number but two decimals are good enough (i.e. the temperature), round the number to the nearest decimal is relevant to you. Split the column. Create two or more columns that have to be combined together in order to produce the original value. This technique is described in VertiPaq optimization article. Sort the table by that column. When you read the data source, you might consider sorting data by this column, so that the compression will be more efficient. However, this technique works better on columns that don’t have too many distinct values and you will probably move the problem to another column. Sorting data starting from the lower density columns (those with a few number of distinct values) and going to higher density columns (those with high cardinality) is the technique that provides the best compression ratio. After the optimization you should be able to reduce the used size and improve the count/size ration you measured before. If you are interested in a longer discussion about internal storage in VertiPaq and you want understand why this approach can save you space (and time), you can attend my 24 Hours of PASS session “VertiPaq Under the Hood” on March 21 at 08:00 GMT.

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• Proving What You are Worth

  - by Ted Henson

  Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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