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  • The Oracle Retail Week Awards - most exciting awards yet?

    - by sarah.taylor(at)oracle.com
    Last night's annual Oracle Retail Week Awards saw the UK's top retailers come together to celebrate the very best of our industry over the last year.  The Grosvenor House Hotel on Park Lane in London was the setting for an exciting ceremony which this year marked several significant milestones in British - and global - retail.  Check out our videos about the event at our Oracle Retail YouTube channel, and see if you were snapped by our photographer on our Oracle Retail Facebook page. There were some extremely hot contests for many of this year's awards - and all very deserving winners.  The entries have demonstrated beyond doubt that retailers have striven to push their standards up yet again in all areas over the past year.  The judging panel includes some of the most prestigious names in the retail industry - to impress the panel enough to win an award is a substantial achievement.  This year the panel included the likes of Andy Clarke - Chief Executive of ASDA Group; Mark Newton Jones - CEO of Shop Direct Group; Richard Pennycook - the finance director at Morrisons; Rob Templeman - Chief Executive of Debenhams; and Stephen Sunnucks - the president of Gap Europe.  These are retail veterans  who have each helped to shape the British High Street over the last decade.  It was great to chat with many of them in the Oracle VIP area last night.  For me, last night's highlight was honouring both Sir Stuart Rose and Sir Terry Leahy for their contributions to the retail industry.  Both have set the standards in retailing over the last twenty years and taken their respective businesses from strength to strength, demonstrating that there is always a need for innovation even in larger businesses, and that a business has to adapt quickly to new technology in order to stay competitive.  Sir Terry Leahy's retirement this year marks the end of an era of global expansion for the Tesco group and a milestone in the progression of British retail.  Sir Terry has helped steer Tesco through nearly 20 years of change, with 14 years as Chief Executive.  During this time he led the drive for international expansion and an aggressive campaign to increase market share.  He has led the way for High Street retailers in adapting to the rise of internet retailing and nurtured a very successful home delivery service.  More recently he has pioneered the notion of cross-channel retailing with the introduction of Tesco apps for the iPhone and Android mobile phones allowing customers to scan barcodes of items to add to a shopping list which they can then either refer to in store or order for delivery.  John Lewis Partnership was a very deserving winner of The Oracle Retailer of the Year award for their overall dedication to excellent retailing practices.  The business was also named the American Express Marketing/Advertising Campaign of the Year award for their memorable 'Never Knowingly Undersold' advert series, which included a very successful viral video and radio campaign with Fyfe Dangerfield's cover of Billy Joel's 'She's Always a Woman' used for the adverts.  Store Design of the Year was another exciting category with Topshop taking the accolade for its flagship Oxford Street store in London, which combines boutique concession-style stalls with high fashion displays and exclusive collections from leading designers.  The store even has its own hairdressers and food hall, making it a truly all-inclusive fashion retail experience and a global landmark for any self-respecting international fashion shopper. Over the next few weeks we'll be exploring some of the winning entries in more detail here on the blog, so keep an eye out for some unique insights into how the winning retailers have made such remarkable achievements. 

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  • Interview with Tim Danaher - Editor of Retail Week

    - by sarah.taylor(at)oracle.com
    Last week I caught up with Tim Danaher from Retail Week about the judging process for the Oracle Retail Week Awards.  It was great to get Tim's perspective on the retail industry and his thoughts on emerging trends in the entries this year.   The Oracle Retail Week Awards are going to be very exciting this year and I'm very priviledged to be presenting awards to winners again.  The awards ceremony is on March 17th - if you're coming then I look forward to seeing you there. 

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  • Announcing the new Oracle Retail Workspace, A Configuration of Oracle WebCenter Spaces 11.1.1.5 for Oracle Retail

    - by Oracle Retail Documentation Team
    For the Oracle Retail 13.2.x enterprise, Oracle Retail Workspace 13.2.4 replaces previous versions of Oracle Retail Workspace. Oracle Retail Workspace 13.2.4 is a supported configuration of Oracle WebCenter Spaces 11.1.1.5 for Oracle Retail. Supported Product Overview In order to provide a next-generation Oracle user engagement platform for the retail industry, Oracle Retail Workspace leverages WebCenter Spaces. Oracle Retail Workspace is not a licensed retail application with any code. Instead, retailers purchase the underlying technology and then leverage the Oracle Retail Workspace Implementation Guide to configure a portal utilizing Oracle WebCenter Spaces. Oracle Retail Workspace has been repositioned as a configuration of Oracle WebCenter Spaces for the following reasons: The Oracle Retail Workspace configuration utilizes the external application functionality and the application navigator taskflow of the Oracle WebCenter Framework to configure Oracle Retail applications in Oracle WebCenter Spaces. The Oracle WebCenter Framework improves IT development cycle times by blending Web 2.0 services, processes, business intelligence, and transactions in an integrated JSF framework. The Oracle WebCenter Spaces 11g offers features provided by the previous versions of Oracle Retail Workspace that enable retailers to leverage a productive portal-based environment. List of Documents The following are included in Workspace 13.2.4, A Configuration of WebCenter Spaces 11.1.1.5 for Oracle Retail Oracle Retail Workspace Release Notes Oracle Retail Workspace Implementation Guide Workspace Retail Library—Unsupported The Oracle Retail Workspace Retail Library is comprised of previously-published accelerator documents and sample code downloads hosted on My Oracle Support. They are not supported, nor are they associated with the support lifecycle of the Workspace application. Doc ID: 1461281.1: Oracle Retail Workspace Retail Library Oracle Retail Workspace Retail Library Reference GuideA set of Micro-Applications that can be used to perform some of the operations of Oracle Retail Merchandising System (RMS) from outside the application. This document describes the functional and technical design details of the Micro-Applications available in this release, including the following and more: Create Regular Item Create Purchase Order Item Transfer Update Vendor Oracle Retail Fashion Planning Bundle Reports documentationThe Oracle Retail Fashion Planning Bundle Reports package includes role-based Oracle Business Intelligence (BI) Enterprise Edition (EE) reports and dashboards that provide an illustrative overview highlighting the Fashion Planning Bundle solutions. These dashboards can be leveraged out-of-the-box or can be used along with the other dashboards and reports that may have already been created to support a specific solution or organizational needs. This package includes dashboards for the Assortment Planning, Item Planning, Item Planning Configured for COE, Merchandise Financial Planning Retail Accounting, and Merchandise Financial Planning Cost Accounting applications. Oracle Retail Accelerators for WebLogic Server 11g Micro-Applications Development TutorialThis tutorial describes how you can create a Micro-Application for the Create a Regular Item task in the Retail Merchandising System (RMS) application using Oracle JDeveloper and ADF. Retail Accelerators: Developing ADF Reports for RPASThis document illustrates how you can use the Oracle Application Development Framework 11g (ADF) to generate reports that provide insights from the Oracle Retail Predictive Application Server (RPAS) based applications. Oracle Retail Accelerators Guide for WebCenter 11gOracle Retail Accelerators Guide for WebCenter 11g describes how you can integrate Oracle Retail applications with Oracle WebCenter Spaces and customize WebCenter Spaces to include custom-developed content. Oracle Retail Accelerators, Developing Oracle BI EE reports on RPAS Domain DataThis document illustrates how you can set up the integration between BI EE and RPAS domains to generate BI EE reports and dashboards for RPAS. Oracle Retail Accelerators, Developing Oracle BI EE Reports on RPAS WorkbooksThis document outlines a process to create real-time Oracle Business Intelligence (BI) Enterprise Edition reports against RPAS workbooks dynamically, as opposed to directly going against the RPAS domain for the data. 

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  • Welcome to the Oracle Retail International Blog

    - by sarah.taylor(at)oracle.com
    Welcome to the first post of the new Oracle Retail International Blog. Retail is an international business and today's successful retailers view themselves in the context of a global market. A niche fashion business in Tokyo will learn marketing strategies from the luxury brands of Milan, an independent grocer in Oslo will source the same global brands as a supermarket in Oklahoma, and every retailer in the world will measure their multi-channel operation against the international e-commerce giant Amazon.  Why? Because today's customer is a global customer with unparalleled expectations on choice, price and service. Today's consumers have access to more information on retail than ever before. Technology allows people to shop from their home, their office or from the phone in their pocket, wherever they are and at whatever time suits them. Customers are using the web to search for products and promotions. They are also using the web to develop their voice in commenting on products and services that have delighted or disappointed. In an information rich industry, this customer element creates a new world of data. The best retailers are developing eagle eyes for reading customer activity and turning it into profitable decisions. Ultimately, whether you choose to compete or shop on price, service, product innovation, excellent operations or all of the above - the international world of retail has become an inspiration for all - retailer and consumer alike.  Retail as an industry is growing and diversifying at a faster rate than ever before. Yet it is still the customer who picks the winners and the losers on the retail field. Economic circumstances transform the rules, but it is still the customer who dictates the game, the pace, the price, and the perception of the brand. Wise retailers never rest on their laurels. They are always shopping for ideas on how to improve and differentiate the offer at every touch point to meet the customer's needs better than anyone else and to gain each customer's loyalty at a time when loyalty can be cheap. With this blog, I hope that we might provide a hub for discussion around what unifies retail and how technology supports both the retailer and customer experience. Despite the competitive nature of this market, we hope that this will provide an opportunity to share experiences and lessons learnt with a view that knowledge can only help this industry to grow and develop. At Oracle we've been supporting retailers for many years. Many of us have worked within retail organisations all over the world, myself included. With this in mind, I don't feel it is too bold a statement to say that Oracle understands retail. We wouldn't be so heavily integrated in some of the biggest and most well-known names in retail if we didn't. With this blog, we intend to create a community of international retailers that can exchange ideas and experiences, debate collective challenges and drive a better understanding of this continually evolving industry. Events such as the World Retail Congress and NRF's Big Show bring enormous value to the retail industry providing platforms for discussion and learning but they happen once a year. We wanted to create a platform for discussion on a different level and that like retail, is always on. We hope not only to bring commitment to being not only the infrastructure that brings all of their systems together within a retail business, but an infrastructure that supports the industry internationally to grow and flourish through creating a platform for networking, discussion, creativity, vision and strategy. Please feel free to ask questions or comment using the comments functionality.  You might also want to visit our other Oracle Retail social media sites: Facebook - http://www.facebook.com/oracleretail YouTube - http://www.youtube.com/user/oracleretail Twitter - http://twitter.com/#!/oracleretailInsight-Driven Retailing Blog - http://blogs.oracle.com/retail/

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  • Willy Rotstein on Supply Chain Planning

    - by sarah.taylor(at)oracle.com
    Each time a merchandiser, buyer or planner in Retail makes a business decision around assortment, inventory, pricing and promotions there is an opportunity to improve both Profitability and Customer Service. Improving decision making, however, has always been a tricky business for retailers.  I have worked in this space for more than 15 years. I began my career as an academic, at Imperial College London, and then broadened this interest with Retailers, aiming to optimize their merchandising and supply chain decisions. Planning the business and optimizing profit is a complex process. The complexity arises from the variety of people involved, the large number of decisions to take across all business processes, the uncertainty intrinsic to the retail environment as well as the volume of data available for analysis.  Things are not getting any easier either. The advent of multi-channel, social media and mobile is taking these complexities to a new level and presenting additional opportunities for those willing to exploit them. I guess it is due to the complexities of the decision making process that, over the last couple of years working with Oracle Retail, I have witnessed a clear trend around the deployment of planning systems. Retailers are aiming to simplify their decision making processes. They want to use one joined up planning platform across the business and enhance it with "actionable" data mining and optimization techniques. At Oracle Retail, we have a vibrant community of international retailers who regularly come together to discuss the big issues in retail planning. It is a combination of fashion, grocery and speciality retailers, all sharing their best practice vision for planning and optimizing merchandise decisions. As part of the Retail Exchange program, at the recent National Retail Federation event in New York, I jointly hosted a Planning dinner with Peter Fitzgerald from Google UK, Retail Division. Those retailers from our international planning community who were in New York for the annual NRF event were able to attend. The group comprised some of Europe's great International Retail brands.  All sectors were represented by organisations like Mango, LVMH, Ahold, Morrisons, Shop Direct and River Island. They confirmed the current importance of engaging with Planning and Optimization issues. In particular the impact of the internet was a key topic. We had a great debate about new retail initiatives.  Peter highlighted how mobility is changing retail - in particular with the new "local availability search" initiative. We also had an exciting discussion around the opportunities to improve merchandising using the new data that is becoming available from search, social media and ecommerce sites. It will be our focus to continue to help retailers translate this data into better results while keeping their business operations simple. New developments in "actionable" analytics and computing capacity make this a very exciting area today. Watch this space for my contributions on these topics which will be made available through this blog. Oracle Retail has a strong Planning community. if you are a category manager, a planner, a buyer, a merchandiser, a retail supplier or any retail executive with a keen interest in planning then you would be very welcome to join Oracle Retail's Planning Community. As part of our community you will be able to join our in-person and virtual events, download topical white papers and best practice information specifically tailored to your area of interest.  If anyone would like to register their interest in joining our community of retailers discussing planning then please contact me at [email protected]   Willy Rotstein, Oracle Retail

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  • Documentation in Oracle Retail Merchandising System (RMS) and Oracle Retail Fiscal Management System (ORFM), Release 13.2.4

    - by Oracle Retail Documentation Team
    The Patch Release 13.2.4 of the Oracle Retail Merchandising System (RMS) and its module, Oracle Retail Fiscal Management (ORFM)  is now available from My Oracle Support. End User Documentation Enhancements The following summarize the highlights of changes made to the documentation in conjunction with the new Brazil-related functionality: Foundation chapter in the Oracle Retail Merchandising System (RMS)/Sales Audit (ReSA) Brazil Localization User GuideThis chapter was updated with a non-base Localization Flexible Attribution Solution (LFAS) section that addresses the addition of several new custom attributes to Items and Suppliers through non-base LFAS for Brazil; it also addresses the extension of the Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (ORFM).  ORFM User GuideThe Purchase Order chapter was updated to include schedule related updates for a Nota Fiscal. The Fiscal Documents chapter was updated to include information on creating a new NF and searching for details using Vendor Product Number. Oracle Retail Fiscal Management/RMS Brazil Localization Implementation GuideThe Implementation Checklist chapter was updated with a note on multi-currency functionality. The Batch Processes chapter was updated with information on the NF EDI batch. The following summarize the highlights of changes made to the documentation in conjunction with the new technical certifications (see the RMS 13.2.4 Release Notes for more information): Installation Guides for RMS and for ORFM/RMS BrazilThese installation guides were updated extensively to account for the multiple technical certification enhancements in 13.2.4. White Paper: How to Upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4  (Doc ID: 1432575.1)See the previous blog entry regarding this new White Paper. New Documents on My Oracle Support for Brazil Localization Overview and Interfaces Tax Vendor Integration (Doc ID: 1424048.1)Oracle chooses to integrate with a third party tax expert to delivery the Brazilian solution. Oracle has built the Retail Tax Integration layer (RTIL) as the key integration component to support the integration of Oracle suite of products with external tax vendors. This paper addresses the RTIL integration interfaces with TaxWeb, providing guidance on the typical integration interfaces and operations that must be supported by other tax solutions in the Brazilian market. Oracle Retail Fiscal Management/RMS Brazil Localization: Localization Flexible Attribute Solution (LFAS) (Doc ID: 1418509.1)The white paper covers the definition of custom attributes in Localization Flexible Attribute Solution (LFAS) and enables retailers to perform data conversion changes. Retailers can add several new custom attributes to Items and Suppliers through non-base LFAS for Brazil and extend Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (RFM). Documents Published in RMS and ORFM Release 13.2.4 Oracle Retail Merchandising System Release Notes Oracle Retail Merchandising System Installation Guide Oracle Retail Merchandising System User Guide and Online Help Oracle Retail Sales Audit (ReSA) User Guide and Online Help Oracle Retail Merchandising System Operations Guide Oracle Retail Merchandising System Data Model Oracle Retail Merchandising Batch Schedule Oracle Retail Merchandising Implementation Guide Oracle Retail POS Suite 13.4.1 / Merchandising Operations Management13.2.4 Implementation Guide Oracle Retail Fiscal Management Data Model Oracle Retail Fiscal Management/RMS Brazil Localization Installation Guide Oracle Retail Fiscal Management/RMS Brazil Localization Implementation Guide Oracle Retail Fiscal Management User Guide and Online Help

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  • Oracle Retail Point-of-Service with Mobile Point-of-Service, Release 13.4.1

    - by Oracle Retail Documentation Team
    Oracle Retail Mobile Point-of-Service was previously released as a standalone product. Oracle Retail Mobile Point-of-Service is now a supported extension of Oracle Retail Point-of-Service, Release 13.4.1. Oracle Retail Mobile Point-of-Service provides support for using a mobile device to perform tasks such as scanning items, applying price adjustments, tendering, and looking up item information. Integration with Oracle Retail Store Inventory Management (SIM) If Oracle Retail Mobile Point-of-Service is implemented with Oracle Retail Store Inventory Management (SIM), the following Oracle Retail Store Inventory Management functionality is supported: Inventory lookup at the current store Inventory lookup at buddy stores Validation of serial numbers Technical Overview The Oracle Retail Mobile Point-of-Service server application runs in a domain on Oracle WebLogic. The server supports the mobile devices in the store. On each mobile device, the Mobile POS application is downloaded and then installed. Highlighted End User Documentation Updates and List of Documents  Oracle Retail Point-of-Service with Mobile Point-of-Service Release NotesA high-level overview is included about the release's functional, technical, and documentation enhancements. In addition, a section has been written that addresses Product Support considerations.   Oracle Retail Mobile Point-of-Service Java API ReferenceJava API documentation for Oracle Retail Mobile Point-of-Service is included as part of the Oracle Retail Mobile Point-of-Service Release 13.4.1 documentation set. Oracle Retail Point-of-Service with Mobile Point-of-Service Installation Guide - Volume 1, Oracle StackA new chapter is included with information on installing the Mobile Point-of-Service server and setting up the Mobile POS application. The installer screens for installing the server are included in a new appendix. Oracle Retail Point-of-Service with Mobile Point-of-Service User GuideA new chapter describes the functionality available on a mobile device and how to use Oracle Retail Mobile Point-of-Service on a mobile device. Oracle Retail POS Suite with Mobile Point-of-Service Configuration GuideThe Configuration Guide is updated to indicate which parameters are used for Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Implementation Guide - Volume 5, Mobile Point-of-ServiceThis new Implementation Guide volume contains information for extending and customizing both the Mobile POS application for the mobile device and the Oracle Retail Mobile Point-of-Service server. Oracle Retail POS Suite with Mobile Point-of-Service Licensing InformationThe Licensing Information document is updated with the list of third-party open-source software used by Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Security GuideThe Security Guide is updated with information on security for mobile devices. Oracle Retail Enhancements Summary (My Oracle Support Doc ID 1088183.1)This enterprise level document captures the major changes for all the products that are part of releases 13.2, 13.3, and 13.4. The functional, integration, and technical enhancements in the Release Notes for each product are listed in this document.

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  • The Oracle Retail Week Awards - in review

    - by user801960
    The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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  • Willy Rotstein on Analytics and Social Media in Retail

    - by sarah.taylor(at)oracle.com
    Recently I came across a presentation from Dan Zarrella on "The Science of Retweets. (http://www.slideshare.net/HubSpot/the-science-of-retweets-with-dan-zarrella). It is an insightful, fact-based analysis of how tweets propagate and what makes them successful. The analysis is of course very interesting for those of us interested Tweeting. However, what really caught my attention is how well it illustrates, form a very different angle, some of the issues I am discussing with retailers these days. In particular the opportunities that e-commerce and social media open to those retailers with the appetite and vision to tackle the associated analytical challenges. And these challenges are of course not straightforward.   In his presentation Dan introduces the concept of Observability, I haven't had the opportunity to discuss with Dan his specific definition for the term. However, in practical retail terms, I would say that it means that through social media (and other web channels such as search) we can analyze and track processes by measuring Indicators that were not measurable before. The focus is in identifying patterns across a large number of consumers rather than what a particular individual "Likes".   The potential impact for retailers is huge. It opens the opportunity to monitor changes in consumer preference  and plan the business accordingly. And you can do this almost "real time" rather than through infrequent surveys that provide a "rear view" picture of your consumer behaviour. For instance, you could envision identifying when a particular set of fashion styles are breaking out from the pack, and commit a re-buy. Or you could monitor when the preference for a specific mobile device has declined and hence markdowns should be considered; or how demand for a specific ready-made food typically flows across regions and manage the inventory accordingly. Search, blogging, website and store data may need to be considered in identifying these trends. The data volumes involved are huge (check Andrea Morgan's recent post on "Big Data" in retail) but so are the benefits. As Andrea says, for the first time we can start getting insight into "Why" the business is performing in a certain way rather than just reporting on what is happening. And it is not just about the data volumes. Tackling the challenge also calls for integrated planning systems that can bring data and insight into the context of the Decision Making process Buyers, Merchandisers and Supply Chain managers are following. I strongly believe that only when data and process come together you can move from the anecdotal to systematically improving business performance.   I would love to hear your opinions on these trends and where you think Retail is heading to exploit these topics - please email me: [email protected]

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  • Unlock the full potential of Oracle Retail with Oracle Retail Consulting

    - by user801960
    In this video, Maria Porretta, Engagement Director, introduces Oracle Retail Consulting which supports Oracle Retail customers by unlocking the potential of the software solutions they are utilising. Oracle Retail Consulting comprises of a global team of over 300 consultants, 70 of which are EMEA based. 90% of the team have a retail background in either IT or business, ensuring true industry expertise and maximum business benefit. Oracle Retail Consulting offers two primary streams of service; design authority which looks at analysis and design to ensure a guided process through to implementation, and delivery ownership which runs throughout the implementation process. Further information is available on our website regarding Oracle Retail Consulting.

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  • Documentation in Oracle Retail Analytics, Release 13.3

    - by Oracle Retail Documentation Team
    The 13.3 Release of Oracle Retail Analytics is now available on the Oracle Software Delivery Cloud and from My Oracle Support. The Oracle Retail Analytics 13.3 release introduced significant new functionality with its new Customer Analytics module. The Customer Analytics module enables you to perform retail analysis of customers and customer segments. Market basket analysis (part of the Customer Analytics module) provides insight into which products have strong affinity with one another. Customer behavior information is obtained from mining sales transaction history, and it is correlated with customer segment attributes to inform promotion strategies. The ability to understand market basket affinities allows marketers to calculate, monitor, and build promotion strategies based on critical metrics such as customer profitability. Highlighted End User Documentation Updates With the addition of Oracle Retail Customer Analytics, the documentation set addresses both modules under the single umbrella name of Oracle Retail Analytics. Note, however, that the modules, Oracle Retail Merchandising Analytics and Oracle Retail Customer Analytics, are licensed separately. To accommodate new functionality, the Retail Analytics suite of documentation has been updated in the following areas, among others: The User Guide has been updated with an overview of Customer Analytics. It also contains a list of metrics associated with Customer Analytics. The Operations Guide provides details on Market Basket Analysis as well as an updated list of APIs. The program reference list now also details the module (Merchandising Analytics or Customer Analytics) to which each program applies. The Data Model was updated to include new information related to Customer Analytics, and a new section, Market Basket Analysis Module, was added to the document with its own entity relationship diagrams and data definitions. List of Documents The following documents are included in Oracle Retail Analytics 13.3: Oracle Retail Analytics Release Notes Oracle Retail Analytics Installation Guide Oracle Retail Analytics User Guide Oracle Retail Analytics Implementation Guide Oracle Retail Analytics Operations Guide Oracle Retail Analytics Data Model

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  • Introducing Oracle Retail Mobile Point-of-Service

    - by user801960
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle recently announced the introduction of Oracle Retail Mobile Point-of-Service, a mobile extension to the Oracle Retail Point-of-Service (POS) used by many retailers internationally. Oracle Retail Mobile POS offers wide ranging cost and efficiency benefits by allowing staff resource to be used more effectively whilst also reducing spend associated with fixed POS solutions. For retailers utilising Oracle Retail Stores Solutions, additional benefits can be realised. Oracle Retail Mobile POS works with these solutions to allow store personnel to check in-store inventory, access product information and specifications, and perform tasks such as the printing or emailing of receipts and the activation of gift cards.  As Oracle Retail Mobile POS is an extension of Oracle Retail Point-of-Service, retailers can benefit from seamless integration with existing systems, simple upgrade procedures and seamless delivery across the business. However, the solution’s scalable and flexible architecture also supports multiple mobile operators and systems, so retailers are not locked into particular vendors. As well as being popular with retailers, Mobile POS has also proved to be well liked by consumers as it facilitates improved customer service levels. Retail staff are able to spend more time with consumers on the shop floor, access requested inventory information, and perform tasks that would traditionally have needed to be completed at a fixed cash register. Additional information can be accessed on Oracle Retail Point-of-Service or read the press announcement Oracle Introduces Mobile Point-of-Service for Retailers. Normal 0 false false false EN-US X-NONE X-NONE

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  • Documentation in RETL, RIB, and RSL Release 13.2.4

    - by Oracle Retail Documentation Team
    The Patch Release 13.2.4 of the integration-related products, Oracle Retail Extract, Transform and Load (RETL), Oracle Retail Integration Bus (RIB), and Oracle Retail Service Layer (RSL), is now available from My Oracle Support. End User Documentation Enhancements The following enhancements have been made to the documentation: New RETL Installation GuideNew in Release 13.2.4, the RETL Installation Guide includes complete instructions to install and configure RETL 13.2.4. Installation instructions were previously in the Programmer’s Guide. As part of this enhancement, content was added to and tested in the RETL Installation Guide to ensure that it contain similar chapters and sections included in other Oracle Retail Installation Guides. Template Creator documentation, under the RIB product umbrellaThe Oracle Retail Functional Artifact Guide and the Oracle Retail Functional ArtifactGenerator Guide contain new information about a new tool called the Template Creator. The Functional Artifacts Generator tool has been enhanced to generate custom and localized payloads business objects on demand, based on Oracle Retail Functional Artifact rules. A new tool called the Template Creator has been provided to create the placeholder XSDs and the import hooks in the base objects on an as-needed basis. In other words, this tool constructs the appropriate placeholders in the packaging structure in the correct locations. The Artifact Generator tools, including the Template Creator, can be used either as a command line or GUI tool set.   List of Documents in RETL, RIB, and the Oracle Retail Service Layer (RSL) 13.2.4  The following documents are included in release 13.2.4 of the applications noted above: RIB Oracle Retail Integration Bus Release Notes Oracle Retail Integration Bus Implementation Guide Oracle Retail Integration Bus Installation Guide Oracle Retail Integration Bus Operations Guide Oracle Retail Functional Artifact Generator Guide Oracle Retail Functional Artifacts Guide Oracle Retail Service Layer Installation Guide Oracle Retail SOA Enabler Tool Guide RIB Integration Guide (ID 1277421.1) RETL Oracle Retail Extract, Transform, and Load Release Notes Oracle Retail Extract, Transform, and Load Installation Guide Oracle Retail Extract, Transform, and Load Programmer’s Guide RSL Oracle Retail Service Layer Release Notes Oracle Retail Service Layer Installation Guide Oracle Retail Service Layer Programmer’s Guide

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  • ?????????????????????iPad?????????????·???????

    - by mamoru.kobayashi
    ?????????????????????iPad????????????????????Oracle Retail Merchandising System(????·????·??????????·????)???????????????? ????????????????????????Oracle Retail Merchandising System??????iPad??????????????????????????????????????????????????????????????????·??·????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????1?????????????????????????????????????????????????Oracle Retail Merchandising System????????????????? ???? ?????????????????????iPad????? ????????·??????? ·?Oracle Retail Merchandising System???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????

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  • Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

    - by user801960
    The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group. The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry. Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in." Chris's speech can be watched in full below:

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  • New Rules of Retail

    - by David Dorf
    I've been on vacation and preparing for Crosstalk, so its been a while since I've posted. I've seen the agenda, and I can assure you Crosstalk will be lots of fun. In addition to hearing from lots of retailers, we'll also be doing a little bowling and racing on the track. I'll be around for the sessions, the ORUG meetings, and our Customer Advisory Board so please be sure to say hello. I also just completed a white paper based on a previous blog posting which in turn was based on learnings from reading What Would Google Do? For each of Jarvis' ten rules, I discuss the concept in the context of retail and provide real-world examples. No mention of products or sales pitches at all. You can download the paper here. It will put you in the right frame of mind for hearing Jeff Jarvis speak at Crosstalk. For those that can't make it, I'll post some highlights afterwards.

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  • Webby Nominations for Retail

    - by David Dorf
    The Webby Awards were created back in 1996 when the internet was just a baby. This is their 14th year of highlighting excellence on the Web, and there are lots of great nominations. Its quite amazing to see the rich content and interactivity of today's websites. Some interesting nominees for this year are: Sephora did a campaign at Christmas, and what remains of the Sephora Clause website is a bunch of wishes. The Starbucks "All you need is Love" campaign has lots of cool videos. The Sound Check from Walmart highlights raising music artists. Refinery29 has their fashion info hub. The five nominees in the retail category are: Bugaboo.com's website for selling high-end baby strollers. If you're looking for a high-end bag, check out Crumpler's flash-based e-commerce site. It's highly interactive, but a little on the slow side. I Make My Case sells custom designed iPod/iPhone and Blackberry cases. At MOO.com, they love to print. Tons of art for printing customized business cards, post cards, etc. If you want light shoes, check out Puma L.I.F.T. and see just how light shoes can weigh. Check them out, cast a few votes, and see if you're inspired to create something even better.

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  • Retail in New York - a walk down 5th Avenue

    - by sarah.taylor(at)oracle.com
    It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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  • Netretail's online retail operation benefits from personal contact

    - by christopher.jones
    Hot on oracle.com is a snapshot of Netretail Holding B.V. profiling their use of PHP and Oracle technology such as Oracle RAC cluster database to become a leading online retailer across Central and Eastern Europe. We've also just refreshed our key PHP Scalability and High Availability whitepaper which talks about connection pooling (DRCP) and Fast Application Notification (FAN). We brought it up to date for 11gR2 and PHP 5.3. It now includes the new 11gR2 V$CPOOL_CONN_INFO view, the new columns for DBA_CPOOL_INFO, information about LOGOFF triggers, and information about the support for Client Result Caching with DRCP. Back to Netretail. Two of their secrets to success are keeping technically up to date, and networking. That is, networking in the business sense. I had the pleasure of meeting Michal Táborský (@whizz), the Chief System Architect, when he was in California for a Velocity conference. Michal took time to visit Oracle HQ and talk with our developers about his then current architecture and future needs. I also met his manager at last year's Oracle OpenWorld conference. Having built up a relationship with us, Netretail now has access to Oracle Development staff. While this will never bypass Oracle Support (which have tools, systems etc that are needed and useful for resolving issues), it makes communication easier for some classes of questions. It helps discussions that will let us improve Oracle products, and make Netretail stronger. I like this. And there's no reason why you can't talk with us too. You know where to email me.

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  • Leveraging Social Networks for Retail

    - by David Dorf
    For retailers, social media is all about B2C2C. That is, Business to Consumer to Consumer, or more specifically, retailer to influencer to consumer. Traditional marketing targeted mass media, trying to expose the message to as many people as possible. While effective, this approach has never been very efficient, with high costs for relatively low penetration. Then it was thought that marketers should focus their efforts on a relative few super-influencers that would then sway the masses. History shows a few successes with this approach but lacked any consistency or predictability. After all, if super-influencers were easy to find, most campaigns would easily go viral. Alas, research shows that most wide-spread trends were the result of several fortunate events, including some luck. So do people exert influence over each other when it comes to purchase decisions? Of course they do, all the time. But that influence is usually limited to a small set of friends and specific specialization. For instance, although I have 165 friends on Facebook, I am only able to influence my close friends and family on PC purchases, and I have no sway at all for fashion purchases. People trust my knowledge on technology, but nobody asks my advice on shoes. How then should retailers leverage social networks in order to reinforce brand image and push promotions? Two obvious ways are Like and Share. Online advertisements or wall-postings receive more clicks when the viewer sees that friends have "liked" the posting. That's our modern-day version of word-of-mouth advertising. Statistics show that endorsements from friends make it more likely a person will engage. If my friends and I liked it, then I might also "share" (or "retweet" in the case of Twitter) it with other friends. In that case the retailer has paid for X showings of the advertisement, but sharing has pushed it to an additional Y people at no cost. And further, the implicit endorsement by the sharer makes it more likely the recipient will engage. So a good first step is to find people active in social networks that will Like and Share in order to exert influence. Its still tough to go viral, but doubling engagement is still a big step in the right direction. More complex social graph analysis would be a second step, but I'll leave that topic for another day. If you're interested in the academic side of social dynamics, I suggest reading Duncan Watts' work.

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  • A Cost Effective Solution to Securing Retail Data

    - by MichaelM-Oracle
    By Mike Wion, Director, Security Solutions, Oracle Consulting Services As so many noticed last holiday season, data breaches, especially those at major retailers, are now a significant risk that requires advance preparation. The need to secure data at all access points is now driven by an expanding privacy and regulatory environment coupled with an increasingly dangerous world of hackers, insider threats, organized crime, and other groups intent on stealing valuable data. This newly released Oracle whitepaper entitled Cost Effective Security Compliance with Oracle Database 12c outlines a powerful story related to a defense in depth, multi-layered, security model that includes preventive, detective, and administrative controls for data security. At Oracle Consulting Services (OCS), we help to alleviate the fears of massive data breach by providing expert services to assist our clients with the planning and deployment of Oracle’s Database Security solutions. With our deep expertise in Oracle Database Security, Oracle Consulting can help clients protect data with the security solutions they need to succeed with architecture/planning, implementation, and expert services; which, in turn, provide faster adoption and return on investment with Oracle solutions. On June 10th at 10:00AM PST , Larry Ellison will present an exclusive webcast entitled “The Future of Database Begins Soon”. In this webcast, Larry will launch the highly anticipated Oracle Database In-Memory technology that will make it possible to perform true real-time, ad-hoc, analytic queries on your organization’s business data as it exists at that moment and receive the results immediately. Imagine real-time analytics available across your existing Oracle applications! Click here to download the whitepaper entitled Cost Effective Security Compliance with Oracle Database 12c.

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  • Announcing Oracle Retail Reference Model, Version 2.4

    - by Oracle Retail Documentation Team
    The Oracle Retail Reference Model (RRM) collection of established practice business processes has been updated and re-released as RRM, Version 2.4. A permanent link to the My Oracle Support Document ID, 1145264.1, is available on the right side of this blog, in the Bookmarks section. The Oracle Retail Retail Reference Model (RRM) business process designs are intended to support an implementation of the merchandising, stores, and planning products. These designs are a guide for both the business and implementation teams. They explain some scenarios and factors that need to be considered for a successful implementation. The designs are created for a generic retailer, with some considerations made for hardlines, apparel (softlines), grocery, and telecommunications. Oracle Retail Reference Model 2.4 Doc ID 1145264.1This release includes the following: Updates for particular Oracle Retail application releases since August 2011. Updates per feedback received from process users, including Advanced Inventory Planning flow additions. Improvements in the area of standardized role names and organizational units. Please send any questions, comments, and suggestions to [email protected].

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  • Kamal Osman Jamjoom on deploying Oracle Retail solutions

    - by user801960
    Kamal Osman Jamjoom Group (KOJ) is one of the most established retail groups in the Middle East operating over 500 stores, six franchise brands and two highly successful private labels. KOJ’s Chief Financial Officer and Group Financial Director, Richard Winsor, recently presented at the Oracle Retail Industry Day in Dubai and took some time to share with us his experiences of implementing and using Oracle Retail. Having first gone live with Oracle Retail in March 2008, KOJ has used, upgraded and added to their Oracle Retail foundation, most recently deploying Oracle Retail Planning applications. The business has seen strong benefits around consistency of data, low integration costs and scalability, particularly in supporting its rapid expansion programme around the region. Take a look at Richard’s advice for retailers looking to deploy Oracle Retail and how they can benefit from the KOJ implementation programme.

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  • David Cameron addresses - The Oracle Retail Week Awards 2012

    - by user801960
    The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail. Check back on the blog in the next couple of days for more videos, interviews and insights from the awards. Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today (identified in the previous session on this stage) but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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  • BPM in Retail Industry

    - by Sanjeev Sharma
    The following series of blog posts discuss common BPM use-cases in the Retail industry: Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor. For details, click Customer Experience Management for Retail 2.0 - part 1 / 2 Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning. For details, click Customer Experience Management for Retail 2.0 - part 2 / 2 ARTS Retail Reference Model (Coming Soon!)

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