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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • Oracle Database 11g Upgrade Webcast with Roy Swonger now On Demand

    - by margaret hamburger
    Don't worry if you missed our LIVE webcast  ' Three Compelling Reasons to Upgrade to Oracle Database 11g ' with Database Upgrade expert Roy Swonger.  You can now register for the On-Demand version to learn about Oracle Database 11g upgrade best practices with real customer examples. You'll get access to loads of great upgrade resources for making database upgrades faster and easier. You can also download a copy of our webcast presentation, so register now.

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  • Questions and Answers from Today's Upgrade Webcast with Roy Swonger

    - by margaret hamburger
    Thanks for attending today's live webcast, 3 Compelling Reasons to Upgrade to Oracle Database 11g with Oracle Database Upgrade Expert Roy Swonger. We had an amazing turnout this morning and responded to more than 40 of your upgrade questions that I just couldn't wait to share with you. Don't worry if you missed today's live webcast. You can register for the On-Demand version to learn about Oracle Database 11g upgrade best practices with real customer examples, plus loads of great upgrade resources for making database upgrades faster and easier. You can also download a copy of our webcast presentation.

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  • Is That REST API Really RPC? Roy Fielding Seems to Think So.

    - by Rich Apodaca
    A large amount of what I thought I knew about REST is apparently wrong - and I'm not alone. This question has a long lead-in, but it seems to be necessary because the information is a bit scattered. The actual question comes at the end if you're already familiar with this topic. From the first paragraph of Roy Fielding's REST APIs must be hypertext-driven, it's pretty clear he believes his work is being widely misinterpreted: I am getting frustrated by the number of people calling any HTTP-based interface a REST API. Today’s example is the SocialSite REST API. That is RPC. It screams RPC. There is so much coupling on display that it should be given an X rating. Fielding goes on to list several attributes of a REST API. Some of them seem to go against both common practice and common advice on SO and other forums. For example: A REST API should be entered with no prior knowledge beyond the initial URI (bookmark) and set of standardized media types that are appropriate for the intended audience (i.e., expected to be understood by any client that might use the API). ... A REST API must not define fixed resource names or hierarchies (an obvious coupling of client and server). ... A REST API should spend almost all of its descriptive effort in defining the media type(s) used for representing resources and driving application state, or in defining extended relation names and/or hypertext-enabled mark-up for existing standard media types. ... The idea of "hypertext" plays a central role - much more so than URI structure or what HTTP verbs mean. "Hypertext" is defined in one of the comments: When I [Fielding] say hypertext, I mean the simultaneous presentation of information and controls such that the information becomes the affordance through which the user (or automaton) obtains choices and selects actions. Hypermedia is just an expansion on what text means to include temporal anchors within a media stream; most researchers have dropped the distinction. Hypertext does not need to be HTML on a browser. Machines can follow links when they understand the data format and relationship types. I'm guessing at this point, but the first two points above seem to suggest that API documentation for a Foo resource that looks like the following leads to tight coupling between client and server and has no place in a RESTful system. GET /foos/{id} # read a Foo POST /foos/{id} # create a Foo PUT /foos/{id} # update a Foo Instead, an agent should be forced to discover the URIs for all Foos by, for example, issuing a GET request against /foos. (Those URIs may turn out to follow the pattern above, but that's beside the point.) The response uses a media type that is capable of conveying how to access each item and what can be done with it, giving rise to the third point above. For this reason, API documentation should focus on explaining how to interpret the hypertext contained in the response. Furthermore, every time a URI to a Foo resource is requested, the response contains all of the information needed for an agent to discover how to proceed by, for example, accessing associated and parent resources through their URIs, or by taking action after the creation/deletion of a resource. The key to the entire system is that the response consists of hypertext contained in a media type that itself conveys to the agent options for proceeding. It's not unlike the way a browser works for humans. But this is just my best guess at this particular moment. Fielding posted a follow-up in which he responded to criticism that his discussion was too abstract, lacking in examples, and jargon-rich: Others will try to decipher what I have written in ways that are more direct or applicable to some practical concern of today. I probably won’t, because I am too busy grappling with the next topic, preparing for a conference, writing another standard, traveling to some distant place, or just doing the little things that let me feel I have I earned my paycheck. So, two simple questions for the REST experts out there with a practical mindset: how do you interpret what Fielding is saying and how do you put it into practice when documenting/implementing REST APIs? Edit: this question is an example of how hard it can be to learn something if you don't have a name for what you're talking about. The name in this case is "Hypermedia as the Engine of Application State" (HATEOAS).

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  • What do the ddx and ddy values do in this AABB ray intersect algorithm?

    - by Paz
    Does anyone know what the ddx and ddy values do in the AABB ray intersect algorithm? Taken from the following site http://www.blitzbasic.com/codearcs/codearcs.php?code=1029 (show below). Local txmin#,txmax#,tymin#,tymax# // rox, rdx are the ray origin on the x axis, and ray delta on the x axis ... y-axis is roy and rdy Local ddx# =1.0/(rox-rdx) Local ddy# =1.0/(roy-rdy) If ddx >= 0 txmin = (bminx - rox) * ddx txmax = (bmaxx - rox) * ddx Else txmin = (bmaxx - rox) * ddx txmax = (bminx - rox) * ddx EndIf If ddy >= 0 tymin = (bminy - roy) * ddy tymax = (bmaxy - roy) * ddy Else tymin = (bmaxy - roy) * ddy tymax = (bminy - roy) * ddy EndIf If ( (txmin > tymax) Or (tymin > txmax) ) Return 0 If (tymin > txmin) txmin = tymin If (tymax < txmax) txmax = tymax Local tzmin#,tzmax# Local ddz# =1.0/(roz-rdz) If ddz >= 0 tzmin = (bminz - roz) * ddz tzmax = (bmaxz - roz) * ddz Else tzmin = (bmaxz - roz) * ddz tzmax = (bminz - roz) * ddz EndIf If (txmin > tzmax) Or (tzmin > txmax) Return 0 Return 1

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  • Upcoming Upgrade Workshops in the US

    - by Mike Dietrich
    As Roy is really busy in traveling the whole North American continent I would like to highlight a few of Roy's upcoming workshops with registration links - so simply "click" and register :-) March 23, 2011: Philadelphia, PA March 24, 2011: Reston, VA April 07, 2011: Dallas, TX April 13, 2011: Birmingham, AL April 14, 2011: Minneapolis, MN Roy is looking forward to meet you in one of the above or the upcoming events in California and Oregon. Mike

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  • Thank you for your support throughout 2010!!!

    - by Mike Dietrich
    Now as the calendar year 2010 is close to its end, it's time for a quick wrap-up. The TV stations have shown all their flashbacks already in early December but we'll wait until end of the year ;-) I will post some pictures done by Roy or my throughout our travel in the next days. We've visited a lot of countries - and did more than 60 full-day Upgrade Workshops in 28 different countries: . But the most important thing: We'd like to say THANK YOU to all the wonderful people who'd attend to one of our upgrade workshops in Europe, Asia, Africa or Northern America. It was really great and a big pleasure for Roy and me to meet with you, get a lot of useful feedback, insight views into your environments, plenty of good contacts, recommendations for the slides - and finally some cheers and claps :-) Thanks for all your support, have a great holiday season with your families and your friends wherever you are - and we hope to see you soon again!!! Roy and Mike

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  • wcf http 504: Working on a mystery

    - by James Fleming
    Ok,  So you're here because you've been trying to solve the mystery of why you're getting a 504 error. If you've made it to this lonely corner of the Internet, then the advice you're getting from other bloggers isn't the answer you are after. It wasn't the answer I needed either, so once I did solve my problem, I thought I'd share the answer with you. For starters, if by some miracle, you landed here first you may not already know that the 504 error is NOT coming from IIS or Casini, that response code is coming from Fiddler. HTTP/1.1 504 Fiddler - Receive Failure Content-Type: text/html Connection: close Timestamp: 09:43:05.193 ReadResponse() failed: The server did not return a response for this request.       The take away here is Fiddler won't help you with the diagnosis and any further digging in that direction is a red herring. Assuming you've dug around a bit, you may have arrived at posts which suggest you may be getting the error because you're trying to hump too much data over the wire, and have an urgent need to employ an anti-pattern: due to a special case: http://delphimike.blogspot.com/2010/01/error-504-in-wcfnet-35.html Or perhaps you're experiencing wonky behavior using WCF-CustomIsolated Adapter on Windows Server 2008 64bit environment, in which case the rather fly MVP Dwight Goins' advice is what you need. http://dgoins.wordpress.com/2009/12/18/64bit-wcf-custom-isolated-%E2%80%93-rest-%E2%80%93-%E2%80%9C504%E2%80%9D-response/ For me, none of that was helpful. I could perform a get on a single record  http://localhost:8783/Criterion/Skip(0)/Take(1) but I couldn't get more than one record in my collection as in:  http://localhost:8783/Criterion/Skip(0)/Take(2) I didn't have a big payload, or a large number of objects (as you can see by the size of one record below) - - A-1B f5abd850-ec52-401a-8bac-bcea22c74138 .biological/legal mother This item refers to the supervisor’s evaluation of the caseworker’s ability to involve the biological/legal mother in the permanency planning process. 75d8ecb7-91df-475f-aa17-26367aeb8b21 false true Admin account 2010-01-06T17:58:24.88 1.20 764a2333-f445-4793-b54d-1c3084116daa So while I was able to retrieve one record without a hitch (thus the record above) I wasn't able to return multiple records. I confirmed I could get each record individually, (Skip(1)/Take(1))so it stood to reason the problem wasn't with the data at all, so I suspected a serialization error. The first step to resolving this was to enable WCF Tracing. Instructions on how to set it up are here: http://msdn.microsoft.com/en-us/library/ms733025.aspx. The tracing log led me to the solution. The use of type 'Application.Survey.Model.Criterion' as a get-only collection is not supported with NetDataContractSerializer.  Consider marking the type with the CollectionDataContractAttribute attribute or the SerializableAttribute attribute or adding a setter to the property. So I was wrong (but close!). The problem was a deserializing issue in trying to recreate my read only collection. http://msdn.microsoft.com/en-us/library/aa347850.aspx#Y1455 So looking at my underlying model, I saw I did have a read only collection. Adding a setter was all it took.         public virtual ICollection<string> GoverningResponses         {             get             {                 if (!string.IsNullOrEmpty(GoverningResponse))                 {                     return GoverningResponse.Split(';');                 }                 else                     return null;             }                  } Hope this helps. If it does, post a comment.

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  • Ubuntu 12.10 is reading mouse battery as a laptop battery

    - by Ross Fleming
    I have a bluetooth mouse connected to my laptop. Much to my delight (I posted the suggestion!) the mouses battery is now displayed along side the laptop's battery. Unfortunately is is named simply "battery" in the drop down and "Laptop battery" once the power statistics windows is opened. The details of this battery correctly say that the model is a Lenovo Bluetooth Mouse, but it is still displayed as a "battery" and "laptop battery". Is there anyway to change this? Edit: Plus the "Show time in menu bar" shows the mouse's remaining battery percentage as opposed to the laptop battery's remaining time.

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  • Can only connect to file server on second attempt

    - by Ross Fleming
    I have a FreeNas file server on my local network and I usually connect to it from Windows and Ubuntu computers. Ever since I have upgraded from Ubuntu 12.04 to 12.10 Ubuntu will only connect after a second attempt. By which I mean, I will browse to it via the file manager and once I click on the link in "Bookmarks" it complains that it could not connect. If I then try again it connects successfully and will keep up it's connection until the laptop is suspended or looses connection to the LAN for whatever reason. This isn't much of a problem as I don't mind having to click twice but my real problem is that this means that my scheduled backup will complain that it cannot connect to the storage device if it has not already been accessed during the current session. If there is some way to either stop the issue all together or to force the backup tool (default) to immediately have a second attempt at connecting.

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  • Macbook Pro (2011) Install of 12.10

    - by William Fleming
    I have installed Ubuntu on another partition on my macbook only to find when i boot using refit im greeted with a screen that reads Missing Operating System I have chosen to install grub on the root partition so i assume after the EFI boot-loader has done its stuff it will then load grub in the " / " partition. Any thoughts on this i couldn't find anyone with this problem. I can only assume its a problem with the GRUB install on the partition. But i have tried to reinstall it and it did not work....? Any thoughts would greatly appreciated. Bill

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  • How do I get my Lenovo T61 to connect to a wireless network?

    - by Ross Fleming
    I have a Lenovo Thinkpad T61 and the wireless works just fine so I installed Ubuntu straight away only to find that the wireless will not connect, it will see the networks but just not connect. Has anyone managed to solve this all the forums seem to relate to Ubuntu 9.04 and before. Edit:Sorry about that, I didn't realise that there were 2 models mine is the Intel Corporation PRO/Wireless 4965 AG or AGN [Kedron] Network Connection. Any help is much appreciated.

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  • How to make xxx.one.com load content from yyy.two.com

    - by Roy Peleg
    Hello, I'm currently in need to have xxx.one.com load the content of yyy.two.com. That means that when someone will enter xxx.one.com they'll actually see the content of yyy.two.com (URL in the browser won't change and will remain xxx.one.com). The domains are hosted on separate hosting company. yyy.two.com is on a cPanel and xxx.one.com is on an unknown hosting plan, though I can get its details. yyy.two.com have the same IP of www.two.com and this cannot be changed (as the hosting company told me). Any ideas on how do I tackle this issue? Thanks, Roy

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  • Can I get my video card to output a DVI and VGA signal at the same time?

    - by Roy Pardee
    Hey All, I've got: a lovely 24" monitor, w/both DVI and VGA inputs, a personal desktop w/a Radeon HD Pro 2400 video card (both DVI and VGA outputs) a work laptop w/both outputs, and a KVM switch that handles VGA only Right now I've got laptop connected to the monitor's VGA, and the desktop connected to the DVI. This works, but requires me to switch the KVM and monitor input sources separately, which annoys me (I switch back & forth a lot to make skype calls & manage my music). I'd like to feed both VGA and DVI signals out of my desktop so I can do quick things on my desktop & switch right back, but then when I'm done working, switch the monitor over to DVI to get the crisper picture. Alas, just attaching both VGA and DVI cables to my desktop's video card did not do the trick. Can this card be persuaded to output both signals at the same time? Many thanks! -Roy

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  • background copy large files to a laptop?

    - by Roy Pardee
    Hey All, I like to watch windows media center recorded TV files on my laptop in bed. I find thought that when the programs are in HD I have a lot of stuttering and delays--no doubt b/c of the amount of data being transferred. I actually have a fair amount of space on the laptop's hdd, and wouldn't mind moving the files onto that hard drive, where no doubt my problem would go away. But that requires some planning & time for the files to move. Is there a utility out there that would kind of 'trickle' the files over to the laptop over a long period of time, w/out soaking its bandwidth? Something like ms' BITS tech? Both machines are running win7. Many thanks! -Roy

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  • Delphi, how to make independent windows

    - by Roy M Klever
    I have an application that uses tabs like the Chrome browser. Now I want to be able to open more forms and not be limited to only one form. These forms should act the same but if I close main form all forms are closed. How can I make all forms be equal, so no matter which form I close it only closes that form and not exit application before all forms are closed? Any ideas? Kind Regards Roy M Klever

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  • Upgrade Workshop in Melbourne - Recap

    - by Mike Dietrich
    Thanks to everybody who did attend at our Upgrade and Migration Workshop in Melbourne last Friday. First of all it was a Friday so we really appreciated your patience of staying until the very end And then, yes we know, it was a full room. And we'd really like to thank you It was a great day for Roy and me. And you were such a great crowd with many questions and excellent discussions during the breaks. Please have all successful upgrade and migrations. And feel free to get in touch directly with Roy and me if you have additional questions or if you'd like to become a reference. Please feel free to download the slides from the Slides Download section to your right - or simply use that link here. Ah, and sorry that neither Mark Webber nor Sebastian Vettel did win ... next time -Mike

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  • Upgrade Workshop in Wellington - Recap

    - by Mike Dietrich
    Wow! Wellington is really a wonderful city - except for the weather situation But it was the first time that Roy and me did arrive to a workshop with a ferry boat. We flew in on Friday to Christchurch (btw, this was the longest customs and border control I've ever went through - and I traveled to Israel by Bus via Allenby Bridge from the West Bank some years ago - it took us two hours to go through immigration and customs in the night from Friday to Saturday) and drove up the Southern Island. Very nice Great landscapes, great wines and great people! I'f you'd like to download the slides please download them from the Slides Download section to your right. And next time you'll have to ask more questions Don't be this shy - Roy and me (usually) don't bite -Mike

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  • Workshop in Denver canceled - thanks to hurricane Isaac

    - by Mike Dietrich
    Yesterday Roy did start his journey on time to travel to Denver, CO for today's Upgrade and Migration Workshop.  But unfortunately due to the remnants of  hurricane Issac moving up the East Coast and scrambling up flight schedules Roy's flight from NYC to Denver got canceled after a 3 hour delay leaving Manchester, NH, and there was no option to arrive in Denver this morning on time. So we apologize for canceling that workshop. The local marketing department will contact you regarding an alternative date. Sorry for any inconvenience!

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  • Is it OK to have multiple asserts in a single unit test?

    - by Restuta
    I think that there are some cases when multiple assertions are needed (e.g. Guard Assertion), but in general I try to avoid this. What is your opinion? Please provide a real word examples when multiple asserts are really needed. Thanks! Edit In the comment to this great post Roy Osherove pointed to the OAPT project that is designed to run each assert in a single test. This is written on projects home page: Proper unit tests should fail for exactly one reason, that’s why you should be using one assert per unit test. And also Roy wrote in comments: My guideline is usually that you test one logical CONCEPT per test. you can have multiple asserts on the same object. they will usually be the same concept being tested.

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  • Wix, Launch application after installation complete, with UAC turned on.

    - by Christopher Roy
    Good day. I've been building an installer for our product using the WIX(Windows Installer XML) technology. The expected behavior is that the product is launched, if the check box is checked after installation. This has been working for some time now, but we found out recently that UAC of Win 7, and Vista is stopping the application from launching. I've done some research and it has been suggested to me that I should add the attributes Execute='deferred' and Impersonate='no'. Which I did, but then found out that to execute deferred, the CustomAction has to be performed, between the InstallInitialize, and IntallFinalize phases; which is not what I need. I need the product to launch AFTER install finalize, IF the launch checkbox is checked. Is there any other way to elevate permissions? Any and all answers, suggestions, or resonings will be appreciated. Cheers, Christopher Roy.

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  • Why doesn't WebBBS work now that I've migrated to a new server?

    - by Roy Peleg
    Hello, I've moved a WebBBS board from one server to another. Ever since the board doesn't work. I'm getting an Apache error whenever I try to access the board. Don't even know where to start the debugging, I'm not a Perl person. The file paths remained the same and there isn't any DB involved. http://gammonline.com/members/board/ Any ideas? After a bit of testing I believe that the problem has something to do with the index.cgi which is located in that folder (not getting the error when renaming it). Thanks, Roy.

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  • WPF : how can i use a picture while i'm showing it?

    - by Roy Gavrielov
    hello, i'm trying to do so but the program throws this exception : An unhandled exception of type 'System.IO.IOException' occurred in mscorlib.dll Additional information: The process cannot access the file 'C:\Users\Roy\documents\visual studio 2010\Projects\Assignment3\Assignment3\bin\Debug\Images\Chrysanthemum.jpg' because it is being used by another process. is there a way to use it while it's open? code : if (imgAddMessage.Source != null) { BitmapImage src = (BitmapImage)imgAddMessage.Source; if (!Directory.Exists("Images")) { Directory.CreateDirectory("Images"); } FileStream stream = new FileStream("Images/" + imageName, FileMode.Create, FileAccess.ReadWrite); JpegBitmapEncoder encoder = new JpegBitmapEncoder(); encoder.Frames.Add(BitmapFrame.Create(src)); encoder.Save(stream); stream.Close(); } thanks.

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  • Looping through worksheets in an Excel (xls) file using classic ASP on a win 2008 server

    - by Roy
    Hi, I have just migrated an older ASP solution to a windows 2008 server and everything works out fine except for using ADOX.Catalog to list all the worksheets in an uploaded xls file. I use the following code: <% Set objExcelCon = Server.CreateObject("ADODB.Connection") With objExcelCon .Provider = "Microsoft.ACE.OLEDB.12.0" .ConnectionString = "Data Source=" & strFilePath & "\" & strFileName & ";Extended Properties=Excel 12.0;" .Open End With Set objAdo = Server.CreateObject("ADOX.Catalog") ' Set ADOX activeConnection objAdo.activeConnection = objExcelCon ' Loop through tables (worksheets) For i = 0 To objAdo.Tables.Count - 1 response.Write objAdo.Tables(i).Name Next Set objExcelCon = Nothing Set objAdo = Nothing % When I run this i get no error message or anything. Anyone got any idea whats causing this? Best regards, Roy

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