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• Smart Help with UPK

  - by [email protected]

  A short lesson on how awesome Smart Help is. In Oracle UPK speak, there are targeted and non-targeted applications. Targeted applications are Oracle EBS, PeopleSoft, Siebel, JD Edwards, SAP and a few others. Non-targeted applications are either custom built or other third party off the shelf applications. For most targeted applications you'll see better object recognition (during recording) and also Help Integration for that application. Help integration means that someone technical modifies the help link in your application to call up the UPK content that has been created. If you have seen this presented before, this is usually where the term context sensitive help is mentioned and the Do It mode shows off. The fact that UPK builds context sensitive help for its targeted applications automatically is awesome enough, but there is a whole new world out there and it's called "custom and\or third party apps." For the purposes of Smart Help and this discussion, I'm talking about the browser based applications. How does UPK support these apps? It used to be that you had to have your vendor try to modify the Help link to point to UPK or if your company had control over the applications configuration menus, then you get someone on your team to modify this for you. But as you start to use UPK for more than one, two or three applications, the administration of this starts to become daunting. Multiple administrators, multiple player packages, multiple call points, multiple break points, help doesn't always work the same way for every application (picture the black white infomercial with an IT person trying to configure a bunch of wires or something funny like that). Introducing Smart Help! (in color of course, new IT person, probably wearing a blue shirt and smiling). Smart help eliminates the need to configure multiple browser help integration points, and adds a icon to the users browser itself. You're using your browser to read this now correct? Look up at the icons on your browser, you have the home link icon, print icon, maybe an RSS feed icon. Smart Help is icon that gets added to the users browser just like the others. When you click it, it first recognizes which application you're in and then finds the UPK created material for you and returns the best possible match, for (hold on to your seat now) both targeted and non-targeted applications (browser based applications). But wait, there's more. It does this automatically! You don't have to do anything! All you have to do is record content, UPK and Smart Help do the rest! This technology is not new. There are customers out there today that use this for as many as six applications! The real hero here is SMART MATCH. Smart match is the technology that's used to determine which application you're in and where you are when you click on Smart Help. We'll save that for a one-on-one conversation. Like most other awesome features of UPK, it ships with the product. All you have to do is turn it on. To learn more about Smart Help, Smart Match, Targeted and Non-Targeted applications, contact your UPK Sales Consultant or me directly at [email protected]

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• The Ins and Outs of Effective Smart Grid Data Management

  - by caroline.yu

  Oracle Utilities and Accenture recently sponsored a one-hour Web cast entitled, "The Ins and Outs of Effective Smart Grid Data Management." Oracle and Accenture created this Web cast to help utilities better understand the types of data collected over smart grid networks and the issues associated with mapping out a coherent information management strategy. The Web cast also addressed important points that utilities must consider with the imminent flood of data that both present and next-generation smart grid components will generate. The three speakers, including Oracle Utilities' Brad Williams, focused on the key factors associated with taking the millions of data points captured in real time and implementing the strategies, frameworks and technologies that enable utilities to process, store, analyze, visualize, integrate, transport and transform data into the information required to deliver targeted business benefits. The Web cast replay is available here. The Web cast slides are available here.

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• The Benefits of Smart Grid Business Software

  - by Sylvie MacKenzie, PMP

  Smart Grid Background What Are Smart Grids?Smart Grids use computer hardware and software, sensors, controls, and telecommunications equipment and services to: Link customers to information that helps them manage consumption and use electricity wisely. Enable customers to respond to utility notices in ways that help minimize the duration of overloads, bottlenecks, and outages. Provide utilities with information that helps them improve performance and control costs. What Is Driving Smart Grid Development? Environmental ImpactSmart Grid development is picking up speed because of the widespread interest in reducing the negative impact that energy use has on the environment. Smart Grids use technology to drive efficiencies in transmission, distribution, and consumption. As a result, utilities can serve customers’ power needs with fewer generating plants, fewer transmission and distribution assets,and lower overall generation. With the possible exception of wind farm sprawl, landscape preservation is one obvious benefit. And because most generation today results in greenhouse gas emissions, Smart Grids reduce air pollution and the potential for global climate change.Smart Grids also more easily accommodate the technical difficulties of integrating intermittent renewable resources like wind and solar into the grid, providing further greenhouse gas reductions. CostsThe ability to defer the cost of plant and grid expansion is a major benefit to both utilities and customers. Utilities do not need to use as many internal resources for traditional infrastructure project planning and management. Large T&D infrastructure expansion costs are not passed on to customers.Smart Grids will not eliminate capital expansion, of course. Transmission corridors to connect renewable generation with customers will require major near-term expenditures. Additionally, in the future, electricity to satisfy the needs of population growth and additional applications will exceed the capacity reductions available through the Smart Grid. At that point, expansion will resume—but with greater overall T&D efficiency based on demand response, load control, and many other Smart Grid technologies and business processes. Energy efficiency is a second area of Smart Grid cost saving of particular relevance to customers. The timely and detailed information Smart Grids provide encourages customers to limit waste, adopt energy-efficient building codes and standards, and invest in energy efficient appliances. Efficiency may or may not lower customer bills because customer efficiency savings may be offset by higher costs in generation fuels or carbon taxes. It is clear, however, that bills will be lower with efficiency than without it. Utility Operations Smart Grids can serve as the central focus of utility initiatives to improve business processes. Many utilities have long “wish lists” of projects and applications they would like to fund in order to improve customer service or ease staff’s burden of repetitious work, but they have difficulty cost-justifying the changes, especially in the short term. Adding Smart Grid benefits to the cost/benefit analysis frequently tips the scales in favor of the change and can also significantly reduce payback periods.Mobile workforce applications and asset management applications work together to deploy assets and then to maintain, repair, and replace them. Many additional benefits result—for instance, increased productivity and fuel savings from better routing. Similarly, customer portals that provide customers with near-real-time information can also encourage online payments, thus lowering billing costs. Utilities can and should include these cost and service improvements in the list of Smart Grid benefits. What Is Smart Grid Business Software? Smart Grid business software gathers data from a Smart Grid and uses it improve a utility’s business processes. Smart Grid business software also helps utilities provide relevant information to customers who can then use it to reduce their own consumption and improve their environmental profiles. Smart Grid Business Software Minimizes the Impact of Peak Demand Utilities must size their assets to accommodate their highest peak demand. The higher the peak rises above base demand: The more assets a utility must build that are used only for brief periods—an inefficient use of capital. The higher the utility’s risk profile rises given the uncertainties surrounding the time needed for permitting, building, and recouping costs. The higher the costs for utilities to purchase supply, because generators can charge more for contracts and spot supply during high-demand periods. Smart Grids enable a variety of programs that reduce peak demand, including: Time-of-use pricing and critical peak pricing—programs that charge customers more when they consume electricity during peak periods. Pilot projects indicate that these programs are successful in flattening peaks, thus ensuring better use of existing T&D and generation assets. Direct load control, which lets utilities reduce or eliminate electricity flow to customer equipment (such as air conditioners). Contracts govern the terms and conditions of these turn-offs. Indirect load control, which signals customers to reduce the use of on-premises equipment for contractually agreed-on time periods. Smart Grid business software enables utilities to impose penalties on customers who do not comply with their contracts. Smart Grids also help utilities manage peaks with existing assets by enabling: Real-time asset monitoring and control. In this application, advanced sensors safely enable dynamic capacity load limits, ensuring that all grid assets can be used to their maximum capacity during peak demand periods. Real-time asset monitoring and control applications also detect the location of excessive losses and pinpoint need for mitigation and asset replacements. As a result, utilities reduce outage risk and guard against excess capacity or “over-build”. Better peak demand analysis. As a result: Distribution planners can better size equipment (e.g. transformers) to avoid over-building. Operations engineers can identify and resolve bottlenecks and other inefficiencies that may cause or exacerbate peaks. As above, the result is a reduction in the tendency to over-build. Supply managers can more closely match procurement with delivery. As a result, they can fine-tune supply portfolios, reducing the tendency to over-contract for peak supply and reducing the need to resort to spot market purchases during high peaks. Smart Grids can help lower the cost of remaining peaks by: Standardizing interconnections for new distributed resources (such as electricity storage devices). Placing the interconnections where needed to support anticipated grid congestion. Smart Grid Business Software Lowers the Cost of Field Services By processing Smart Grid data through their business software, utilities can reduce such field costs as: Vegetation management. Smart Grids can pinpoint momentary interruptions and tree-caused outages. Spatial mash-up tools leverage GIS models of tree growth for targeted vegetation management. This reduces the cost of unnecessary tree trimming. Service vehicle fuel. Many utility service calls are “false alarms.” Checking meter status before dispatching crews prevents many unnecessary “truck rolls.” Similarly, crews use far less fuel when Smart Grid sensors can pinpoint a problem and mobile workforce applications can then route them directly to it. Smart Grid Business Software Ensures Regulatory Compliance Smart Grids can ensure compliance with private contracts and with regional, national, or international requirements by: Monitoring fulfillment of contract terms. Utilities can use one-hour interval meters to ensure that interruptible (“non-core”) customers actually reduce or eliminate deliveries as required. They can use the information to levy fines against contract violators. Monitoring regulations imposed on customers, such as maximum use during specific time periods. Using accurate time-stamped event history derived from intelligent devices distributed throughout the smart grid to monitor and report reliability statistics and risk compliance. Automating business processes and activities that ensure compliance with security and reliability measures (e.g. NERC-CIP 2-9). Grid Business Software Strengthens Utilities’ Connection to Customers While Reducing Customer Service Costs During outages, Smart Grid business software can: Identify outages more quickly. Software uses sensors to pinpoint outages and nested outage locations. They also permit utilities to ensure outage resolution at every meter location. Size outages more accurately, permitting utilities to dispatch crews that have the skills needed, in appropriate numbers. Provide updates on outage location and expected duration. This information helps call centers inform customers about the timing of service restoration. Smart Grids also facilitates display of outage maps for customer and public-service use. Smart Grids can significantly reduce the cost to: Connect and disconnect customers. Meters capable of remote disconnect can virtually eliminate the costs of field crews and vehicles previously required to change service from the old to the new residents of a metered property or disconnect customers for nonpayment. Resolve reports of voltage fluctuation. Smart Grids gather and report voltage and power quality data from meters and grid sensors, enabling utilities to pinpoint reported problems or resolve them before customers complain. Detect and resolve non-technical losses (e.g. theft). Smart Grids can identify illegal attempts to reconnect meters or to use electricity in supposedly vacant premises. They can also detect theft by comparing flows through delivery assets with billed consumption. Smart Grids also facilitate outreach to customers. By monitoring and analyzing consumption over time, utilities can: Identify customers with unusually high usage and contact them before they receive a bill. They can also suggest conservation techniques that might help to limit consumption. This can head off “high bill” complaints to the contact center. Note that such “high usage” or “additional charges apply because you are out of range” notices—frequently via text messaging—are already common among mobile phone providers. Help customers identify appropriate bill payment alternatives (budget billing, prepayment, etc.). Help customers find and reduce causes of over-consumption. There’s no waiting for bills in the mail before they even understand there is a problem. Utilities benefit not just through improved customer relations but also through limiting the size of bills from customers who might struggle to pay them. Where permitted, Smart Grids can open the doors to such new utility service offerings as: Monitoring properties. Landlords reduce costs of vacant properties when utilities notify them of unexpected energy or water consumption. Utilities can perform similar services for owners of vacation properties or the adult children of aging parents. Monitoring equipment. Power-use patterns can reveal a need for equipment maintenance. Smart Grids permit utilities to alert owners or managers to a need for maintenance or replacement. Facilitating home and small-business networks. Smart Grids can provide a gateway to equipment networks that automate control or let owners access equipment remotely. They also facilitate net metering, offering some utilities a path toward involvement in small-scale solar or wind generation. Prepayment plans that do not need special meters. Smart Grid Business Software Helps Customers Control Energy Costs There is no end to the ways Smart Grids help both small and large customers control energy costs. For instance: Multi-premises customers appreciate having all meters read on the same day so that they can more easily compare consumption at various sites. Customers in competitive regions can match their consumption profile (detailed via Smart Grid data) with specific offerings from competitive suppliers. Customers seeing inexplicable consumption patterns and power quality problems may investigate further. The result can be discovery of electrical problems that can be resolved through rewiring or maintenance—before more serious fires or accidents happen. Smart Grid Business Software Facilitates Use of Renewables Generation from wind and solar resources is a popular alternative to fossil fuel generation, which emits greenhouse gases. Wind and solar generation may also increase energy security in regions that currently import fossil fuel for use in generation. Utilities face many technical issues as they attempt to integrate intermittent resource generation into traditional grids, which traditionally handle only fully dispatchable generation. Smart Grid business software helps solves many of these issues by: Detecting sudden drops in production from renewables-generated electricity (wind and solar) and automatically triggering electricity storage and smart appliance response to compensate as needed. Supporting industry-standard distributed generation interconnection processes to reduce interconnection costs and avoid adding renewable supplies to locations already subject to grid congestion. Facilitating modeling and monitoring of locally generated supply from renewables and thus helping to maximize their use. Increasing the efficiency of “net metering” (through which utilities can use electricity generated by customers) by: Providing data for analysis. Integrating the production and consumption aspects of customer accounts. During non-peak periods, such techniques enable utilities to increase the percent of renewable generation in their supply mix. During peak periods, Smart Grid business software controls circuit reconfiguration to maximize available capacity. Conclusion Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, their missions will expand to encompass sustainable use and environmental improvement.Smart Grids are key to helping utilities achieve this expanded mission. But they come at a relatively high price. Utilities will need to invest heavily in new hardware, software, business process development, and staff training. Customer investments in home area networks and smart appliances will be large. Learning to change the energy and water consumption habits of a lifetime could ultimately prove even more formidable tasks.Smart Grid business software can ease the cost and difficulties inherent in a needed transition to a more flexible, reliable, responsive electricity grid. Justifying its implementation, however, requires a full understanding of the benefits it brings—benefits that can ultimately help customers, utilities, communities, and the world address global issues like energy security and climate change while minimizing costs and maximizing customer convenience. This white paper is available for download here. For further information about Oracle's Primavera Solutions for Utilities, please read our Utilities e-book.

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• Make your CHM Help Files show HTML5 and CSS3 content

  - by Rick Strahl

  The HTML Help 1.0 specification aka CHM files, is pretty old. In fact, it's practically ancient as it was introduced in 1997 when Internet Explorer 4 was introduced. Html Help 1.0 is basically a completely HTML based Help system that uses a Help Viewer that internally uses Internet Explorer to render the HTML Help content. Because of its use of the Internet Explorer shell for rendering there were many security issues in the past, which resulted in locking down of the Web Browser control in Windows and also the Help Engine which caused some unfortunate side effects. Even so, CHM continues to be a popular help format because it is very easy to produce content for it, using plain HTML and because it works with many Windows application platforms out of the box. While there have been various attempts to replace CHM help files CHM files still seem to be a popular choice for many applications to display their help systems. The biggest alternative these days is no system based help at all, but links to online documentation. For Windows apps though it's still very common to see CHM help files and there are still a ton of CHM help out there and lots of tools (including our own West Wind Html Help Builder) that produce output for CHM files as well as Web output. Image is Everything and you ain't got it! One problem with the CHM engine is that it's stuck with an ancient Internet Explorer version for rendering. For example if you have help content that uses HTML5 or CSS3 content you might have an HTML Help topic like the following shown here in a full Web Browser instance of Internet Explorer: The page clearly uses some CSS3 features like rounded corners and box shadows that are rendered using plain CSS 3 features. Note that I used Internet Explorer on purpose here to demonstrate that IE9 on Windows 7 can properly render this content using some of the new features of CSS, but the same is true for all other recent versions of the major browsers (FireFox 3.1+, Safari 4.5+, WebKit 9+ etc.). Unfortunately if you take this nice and simple CSS3 content and run it through the HTML Help compiler to produce a CHM file the resulting output on the same machine looks a bit less flashy: All the CSS3 styling is gone and although the page display and functionality still works, but all the extra styling features are gone. This even though I am running this on a Windows 7 machine that has IE9 that should be able to render these CSS features. Bummer. Web Browser Control - perpetually stuck in IE 7 Mode The problem is the Web Browser/Shell Components in Windows. This component is and has been part of Windows for as long as Internet Explorer has been around, but the Web Browser control hasn't kept up with the latest versions of IE. In a nutshell the control is stuck in IE7 rendering mode for engine compatibility reasons by default. However, there is at least one way to fix this explicitly using Registry keys on a per application basis. The key point from that blog article is that you can override the IE rendering engine for a particular executable by setting one (or more) registry flags that tell the Windows Shell which version of the Internet Explorer rendering engine to load. An application that wishes to use a more recent version of Internet Explorer can then register itself during installation for the specific IE version desired and from then on the application will use that version of the Web Browser component. If the application is older than the specified version it falls back to the default version (IE 7 rendering). Forcing CHM files to display with IE9 (or later) Rendering Knowing that we can force the IE usage for a given process it's also possible to affect the CHM rendering by setting same keys on the executable that's hosting the CHM file. What that executable file is depends on the type of application as there are a number of ways that can launch the help engine. hh.exeThe standalone Windows CHM Help Viewer that launches when you launch a CHM from Windows Explorer. You can manually add hh.exe to the registry keys. YourApplication.exeIf you're using .NET or any tool that internally uses the hhControl ActiveX control to launch help content your application is your host. You should add your application's exe to the registry during application startup. foxhhelp9.exeIf you're building a FoxPro application that uses the built-in help features, foxhhelp9.exe is used to actually host the help controls. Make sure to add this executable to the registry. What to set You can configure the Internet Explorer version used for an application in the registry by specifying the executable file name and a value that specifies the IE version desired. There are two different sets of keys for 32 bit and 64 bit applications. 32 bit only or 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe 32 bit on 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe Note that it's best to always set both values ideally when you install your application so it works regardless of which platform you run on. The value specified is a DWORD value and the interesting values are decimal 9000 for IE9 rendering mode depending on !DOCTYPE settings or 9999 for IE 9 standards mode always. You can use the same logic for 8000 and 8888 for IE8 and the final value of 7000 for IE7 (one has to wonder what they're going todo for version 10 to perpetuate that pattern). I think 9000 is the value you'd most likely want to use. 9000 means that IE9 will be used for rendering but unless the right doctypes are used (XHTML and HTML5 specifically) IE will still fall back into quirks mode as needed. This should allow existing pages to continue to use the fallback engine while new pages that have the proper HTML doctype set can take advantage of the newest features. Here's an example of how I set the registry keys in my Tarma Installmate registry configuration: Note that I set all three values both under the Software and Wow6432Node keys so that this works regardless of where these EXEs are launched from. Even though all apps are 32 bit apps, the 64 bit (the default one shown selected) key is often used. So, now once I've set the registry key for hh.exe I can now launch my CHM help file from Explorer and see the following CSS3 IE9 rendered display: Summary It sucks that we have to go through all these hoops to get what should be natural behavior for an application to support the latest features available on a system. But it shouldn't be a surprise - the Windows Help team (if there even is such a thing) has not been known for forward looking technologies. It's a pretty big hassle that we have to resort to setting registry keys in order to get the Web Browser control and the internal CHM engine to render itself properly but at least it's possible to make it work after all. Using this technique it's possible to ship an application with a help file and allow your CHM help to display with richer CSS markup and correct rendering using the stricter and more consistent XHTML or HTML5 doctypes. If you provide both Web help and in-application help (and why not if you're building from a single source) you now can side step the issue of your customers asking: Why does my help file look so much shittier than the online help… No more!© Rick Strahl, West Wind Technologies, 2005-2012Posted in HTML5  Help  Html Help Builder  Internet Explorer  Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• WD1000FYPS harddrive is marked 0 mb in 3ware (and no SMART)

  - by osgx

  After reboot my SATA 1TB WD1000FYPS (previously is was "Drive error") is marked 0 mb in 3ware web gui. Complete message: Available Drives (Controller ID 0) Port 1 WDC WD1000FYPS-01ZKB0 0.00 MB NOT SUPPORTED [Remove Drive] SMART gives me only Device Model and ATA protocol version 1 (not 7-8 as it must be for SATA) What does it mean? Just before reboot, when is was marked only with "Device Error", smart was: Device Model: WDC WD1000FYPS-01ZKB0 Serial Number: WD-WCASJ1130*** Firmware Version: 02.01B01 User Capacity: 1,000,204,886,016 bytes Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Sun Mar 7 18:47:35 2010 MSK SMART support is: Available - device has SMART capability. SMART support is: Enabled SMART overall-health self-assessment test result: PASSED SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0003 188 186 021 Pre-fail Always - 7591 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 229 5 Reallocated_Sector_Ct 0x0033 199 199 140 Pre-fail Always - 3 7 Seek_Error_Rate 0x000e 193 193 000 Old_age Always - 125 9 Power_On_Hours 0x0032 078 078 000 Old_age Always - 16615 10 Spin_Retry_Count 0x0012 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0012 100 253 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 77 192 Power-Off_Retract_Count 0x0032 198 198 000 Old_age Always - 1564 193 Load_Cycle_Count 0x0032 146 146 000 Old_age Always - 164824 194 Temperature_Celsius 0x0022 117 100 000 Old_age Always - 35 196 Reallocated_Event_Count 0x0032 199 199 000 Old_age Always - 1 197 Current_Pending_Sector 0x0012 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0010 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0 What can be wrong with he? Can it be restored? PS new smart is === START OF INFORMATION SECTION === Device Model: WDC WD1000FYPS-01ZKB0 Serial Number: [No Information Found] Firmware Version: [No Information Found] Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 1 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Mon Mar 8 00:29:44 2010 MSK SMART is only available in ATA Version 3 Revision 3 or greater. We will try to proceed in spite of this. SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMART supported. Checking for SMART support by trying SMART ENABLE command. Command failed, ata.status=(0x00), ata.command=(0x51), ata.flags=(0x01) Error SMART Enable failed: Input/output error SMART ENABLE failed - this establishes that this device lacks SMART functionality. A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. PPS There was a rapid grow of " 192 Power-Off_Retract_Count " before dying. The hard was used in raid, with several hards from the same fabric packaging box (close id's). The hard drives were placed identically. Rapid means almost linear grow from 300 to 1700 in 6-7 hours. Maximal temperature was 41C. (thanks to munin's smart monitoring)

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• Praise for Europe's Smart Metering & Conservation Efforts

  - by caroline.yu

  Recently, a writer at the Home Energy Team praised the UK for its efforts towards smart metering and energy conservation, with an article entitled UK Blazing A Trail With Smart Metering At Home? The article highlighted that the Department of Energy and Climate Change has announced that smart metering will be introduced in the next decade and that all UK households will have smart meters by the year 2020. In fact, the UK is not the only country striving to achieve carbon reduction targets, as many of its European counterparts have begun to take positive steps towards tackling the issue of energy conservation by implementing innovative new metering and billing technologies as well as promoting alternative energy solutions, such as wind and solar power. Since 1997, the states of the European Union, including France, Germany and Spain, have been working towards achieving a target of 12 percent renewable energy electricity by 2010. Germany in particular has made a significant achievement so far, having surpassed the target early in 2007. This success is largely due to the German Renewable Energy Act (EEG), which promoted the use of renewable energy. Recently, analysis from the European Wind Energy Association (EWEA) found that 21 of the EU Member States are meeting or exceeding their national target to achieve 20 percent renewable energy by 2020. However, six states - Belgium, Italy, Luxembourg, Malta, Bulgaria and Denmark - say they will not manage to reach their target through domestic action alone. Bulgaria and Denmark believe that with fresh national initiatives they could meet or exceed their targets, but others, including Italy, may need to import renewable energy from neighboring non-EU countries. Top achievers, according to the EWEA report, are Spain, which believes its renewable energy will reach 22.7 percent by 2020, as well as Germany, Estonia, Greece, Ireland, Poland, Slovakia and Sweden, who will all exceed their targets. "Importantly, the way that this renewable energy is controlled and distributed must be addressed in order to ensure its success," said Bastian Fischer, vice president and general manager EMEA, Oracle Utilities. "A smart gird infrastructure can enable utilities to deal with load distribution in times of increased need and ensure power is always available from these means. A smart grid also underpins the success of metering and billing technologies, such as smart metering, and allows utilities to deal with increased usage data and provide accurate billing." Outside of Europe, Australia has made significant steps towards improving water conservation. The Australian Department of Sustainability and Environment took some of the recent advancements made in the energy sector, including new metering and billing solutions, and applied them to the water industry, enhancing customer service and reducing consumption as a result. The adoption of smart metering in Europe is mainly driven by regulation, but significant technological improvements are being made the world over to change the way we use all kinds of energy. However, the developing markets are lagging behind. One of the primary reasons for this is the lack of infrastructure in place to use as a foundation for setting up energy-saving solutions, which is slowing the adoption of technologies such as smart meters. However, these countries do benefit from fewer outdated infrastructure and legacy systems, which is often cited by others as a difficult barrier to deploying new solutions. As a result, some countries should find new technologies easier to implement and adapt to in the immediate future, without this roadblock.

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• What's So Smart About Oracle Exadata Smart Flash Cache?

  - by kimberly.billings

  Want to know what's so "smart" about Oracle Exadata Smart Flash Cache? This three minute video explains how Oracle Exadata Smart Flash Cache helps solve the random I/O bottleneck challenge and delivers extreme performance for consolidated database applications. Exadata Smart Flash Cache is a feature of the Sun Oracle Database Machine. With it, you get ten times faster I/O response time and use ten times fewer disks for business applications from Oracle and third-party providers. Read the whitepaper for more information. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• How to enable SMART?

  - by Pratik Koirala

  I want to conduct a SMART test on my drive but it was disabled. So, i used sudo smartctl -s on /dev/sda but the result was smartctl 5.41 2011-06-09 r3365 [i686-linux-3.2.0-26-generic] (local build) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net === START OF ENABLE/DISABLE COMMANDS SECTION === Error SMART Enable failed: scsi error aborted command Smartctl: SMART Enable Failed. A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. How to overcome this problem?

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• SMART Status Data Interpretation - Disk Utility

  - by Mah

  Last week my external harddisk (Seagate Barracuda 1.5TB in a custom enclosure) showed signs of failure (Disk Utility SMART Pre-failure status - several bad sectors) and I decided to change it. I bought a new HDD (Seagate Barracuda 2TB) and connected it to my Ubuntu box with a SATA to USB cable that could not report SMART status. I copied all the contents of the old HDD to the new HDD (one partition with rsync, the other with parted cp) and then gently replaced the old HDD with the new one inside my aluminum enclosure. For obscure reasons after reconnecting the new HDD through the old enclosure, the Linux box could not detect my partitions. I recovered the partitions with testdisk and restarted the computer. After the restart I checked the SMART status of the new HDD an I get this: Read Error Rate --------------- Normalized 108 Worst 99 Threshold 6 Value 16737944 I got a high value on the Seek Error Rate as well. Wondering why this happens I copied 2 GB directory from one partition to the other and rechecked the SMART status (5 minutes later). This time I got the following: Read Error Rate --------------- Normalized 109 Worst 99 Threshold 6 Value 24792504 As you see there has been an increase in the error rate. I am unable to interpret these numbers. Is my new hard disk already dying? What are the acceptable values in these fields for Seagate hard disks? Then why the assessment is still good? While I could get temperature and airflow temperature data from my old HDD, I can not fetch them for the new one. I noticed that my old hdd had got really hot sometimes. Is it possible that the enclosure is killing the harddisks due to high temperature?... Thanks

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• Oracle Database Smart Flash Cache: Only on Oracle Linux and Oracle Solaris

  - by sergio.leunissen

  Oracle Database Smart Flash Cache is a feature that was first introduced with Oracle Database 11g Release 2. Only available on Oracle Linux and Oracle Solaris, this feature increases the size of the database buffer cache without having to add RAM to the system. In effect, it acts as a second level cache on flash memory and will especially benefit read-intensive database applications. The Oracle Database Smart Flash Cache white paper concludes: Available at no additional cost, Database Smart Flash Cache on Oracle Solaris and Oracle Linux has the potential to offer considerable benefit to users of Oracle Database 11g Release 2 with disk-bound read-mostly or read-only workloads, through the simple addition of flash storage such as the Sun Storage F5100 Flash Array or the Sun Flash Accelerator F20 PCIe Card. Read the white paper.

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• Smart View és az Office verziók

  - by Fekete Zoltán

  A Smart View többek között az Oracle Essbase (Hyperion) lekérdezo-elemzo-kontrolling-adatbeviteli stb felülete is. A Smart View egy MS Excel add-in-ként áll rendelkezésre. Teljes mértékben támogatja a tervezési, költségvetéskészítési, kontrolling és elemzési munkát. Az Essbase a kontrollerek szívéhez és kezéhez közelálló OLAP szerver, ami a Hyperion Planningnek is az alapja. Milyen MS Office verziókat támogat a Smart View? MS Office 2000 (XP), 2003, 2007 verziókat. Ezt az információt az Oracle Enterprise Performance Management Products - Supported Platforms Matrices helyen felsorolt dokumentumok írják le. Az Oracle Enterprise Performance Management aktuális verziójának 11.1.1.3 teljes dokumentácója megtalálható itt.

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• Making sense of S.M.A.R.T

  - by James

  First of all, I think everyone knows that hard drives fail a lot more than the manufacturers would like to admit. Google did a study that indicates that certain raw data attributes that the S.M.A.R.T status of hard drives reports can have a strong correlation with the future failure of the drive. We find, for example, that after their first scan error, drives are 39 times more likely to fail within 60 days than drives with no such errors. First errors in re- allocations, offline reallocations, and probational counts are also strongly correlated to higher failure probabil- ities. Despite those strong correlations, we find that failure prediction models based on SMART parameters alone are likely to be severely limited in their prediction accuracy, given that a large fraction of our failed drives have shown no SMART error signals whatsoever. Seagate seems like it is trying to obscure this information about their drives by claiming that only their software can accurately determine the accurate status of their drive and by the way their software will not tell you the raw data values for the S.M.A.R.T attributes. Western digital has made no such claim to my knowledge but their status reporting tool does not appear to report raw data values either. I've been using HDtune and smartctl from smartmontools in order to gather the raw data values for each attribute. I've found that indeed... I am comparing apples to oranges when it comes to certain attributes. I've found for example that most Seagate drives will report that they have many millions of read errors while western digital 99% of the time shows 0 for read errors. I've also found that Seagate will report many millions of seek errors while Western Digital always seems to report 0. Now for my question. How do I normalize this data? Is Seagate producing millions of errors while Western digital is producing none? Wikipedia's article on S.M.A.R.T status says that manufacturers have different ways of reporting this data. Here is my hypothesis: I think I found a way to normalize (is that the right term?) the data. Seagate drives have an additional attribute that Western Digital drives do not have (Hardware ECC Recovered). When you subtract the Read error count from the ECC Recovered count, you'll probably end up with 0. This seems to be equivalent to Western Digitals reported "Read Error" count. This means that Western Digital only reports read errors that it cannot correct while Seagate counts up all read errors and tells you how many of those it was able to fix. I had a Seagate drive where the ECC Recovered count was less than the Read error count and I noticed that many of my files were becoming corrupt. This is how I came up with my hypothesis. The millions of seek errors that Seagate produces are still a mystery to me. Please confirm or correct my hypothesis if you have additional information. Here is the smart status of my western digital drive just so you can see what I'm talking about: james@ubuntu:~$ sudo smartctl -a /dev/sda smartctl version 5.38 [x86_64-unknown-linux-gnu] Copyright (C) 2002-8 Bruce Allen Home page is http://smartmontools.sourceforge.net/ === START OF INFORMATION SECTION === Device Model: WDC WD1001FALS-00E3A0 Serial Number: WD-WCATR0258512 Firmware Version: 05.01D05 User Capacity: 1,000,204,886,016 bytes Device is: Not in smartctl database [for details use: -P showall] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Thu Jun 10 19:52:28 2010 PDT SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 179 175 021 Pre-fail Always - 4033 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 270 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0 9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 1468 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 262 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 46 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 223 194 Temperature_Celsius 0x0022 105 102 000 Old_age Always - 42 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

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• Why Garbage Collection if smart pointers are there

  - by Gulshan

  This days, so many languages are garbage collected. Even it is available for C++ by third parties. But, C++ has RAII and smart pointers. So, what's the point of using garbage collection? Is it doing something extra? And in other languages like C#, if all the references are treated as smart pointers(keeping RAII aside), by specification and by implementation, will there be still any need of garbage collectors? If no, then why this is not so?

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• SMART: DISK FAILURE IS IMMINENT (under 24 hours?)

  - by flix

  I have on my hard drive 2 OSes: Ubuntu 12.04 and Windows Vista( I keep it just because of school). Everything was OK on both OSes,but one day on Ubuntu I was getting awkward noises from my notebooks's hard drive and then everything stops and I couldn't do anything. On Windows everything was ok. Everytime I boot on Ubuntu I can get 5 minutes of normal run, without problems. After that the hard drive sounds crazy and nothing works. I could run S.M.A.R.T tests from a older Ubuntu CD (10.04) from the GUI(Disk Utility, or something like that and from terminal). From the GUI I got that the DISK FAILURE IS IMMINENT and I have ~700 bad blocks(or broken blocks, I had that test I while ago) on my HDD. From the terminal ( I don't remember if it was fsck or a SMART test command) I got that the HDD will fail in under 24 hours. Since then it passed 2-3 weeks. I've tried "badblocks" but after 10 hours it was still running and I had to stop it. Now I have to use cygwin and other alternatives for my linux apps on Windows. PLEASE HELP!!! How can I separate the bad blocks from Ubuntu so it wouldn't use them?

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• Developing a mobile application, how to show help if it contains too much data?

  - by MobileDev123

  I am developing a mobile application which has many functionality, and I am pretty sure that the design will confuse the user about how to use some functionality so we decided to include some help as we can see them regularly in desktop applications, but later we found that the help text is too long. We don't think that one screen is enough to describe what a user can do. Moreover the project itself is subjected to evolve based on beta stage and user reports. After a lot of thinking and meetings we have decided three options to show the users what they can do. Create the website or blog, so we can let the users know what they can do with this application, the advantage is that it can provide us a good source of marketing, but for that they have to access the site while most part of the application can be used while being offline in earlier versions. Create a section in the application called demos to show the same thing locally, but we are afraid that it will increase the size, that we think can be avoided (and we are planning to avoid if there is any option) Show popups, but we discarded this thinking that pop ups annoys user no matter what the platform is. I want to know from community that which option will you choose, we are also open to accept other ideas if you have.

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• Why are SMART error rates going down?

  - by Jeff Shattock

  I have a hard drive that's part of a Linux software raid5 array. SMART has reported that its multi_zone_error_rate was 0, then 1, then 3. So I figured I better start backing up more frequently and prepare to replace the drive. Now, today, the multi_zone_error_rate of that very same drive is back down to 1. It seems that 2 errors unhappened while I wasn't looking. I've also seen simliar behaviour by inspecting the syslog on the server. Jun 7 21:01:17 FS1 smartd[25593]: Device: /dev/sdc, SMART Usage Attribute: 7 Seek_Error_Rate changed from 200 to 100 Jun 7 21:01:17 FS1 smartd[25593]: Device: /dev/sde, SMART Usage Attribute: 7 Seek_Error_Rate changed from 200 to 100 Jun 7 21:01:18 FS1 smartd[25593]: Device: /dev/sdg, SMART Usage Attribute: 7 Seek_Error_Rate changed from 200 to 100 Jun 8 02:31:18 FS1 smartd[25593]: Device: /dev/sdg, SMART Usage Attribute: 7 Seek_Error_Rate changed from 100 to 200 Jun 8 03:01:17 FS1 smartd[25593]: Device: /dev/sdc, SMART Usage Attribute: 7 Seek_Error_Rate changed from 100 to 200 Jun 8 03:01:17 FS1 smartd[25593]: Device: /dev/sde, SMART Usage Attribute: 7 Seek_Error_Rate changed from 100 to 200 These are raw values, not the human-useful values that smartctl -a produces, but the behaviour is similar: error rates changing, then undoing the change. None of these are the drive that had the multi_zone weirdness. I haven't seen any problems from the RAID; its most recent scrub ( < 24 hours ago) came back totally clean. The only thing I can think of is that the SMART reporting circuitry on the drive isn't working properly all the time. The cables are in tight on the drive and board. What's going on here?

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• openss7 help help help

  - by deddihp

  Hello, is there anyone in this forum who have experience with openss7 before ?. Or maybe stil developing with openss7 ?. I need to discuss something, since it's difficult to find the solution...

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• New Product: Oracle Java ME Embedded 3.2 – Small, Smart, Connected

  - by terrencebarr

  The Internet of Things (IoT) is coming. And, with todays launch of the Oracle Java ME Embedded 3.2 product, Java is going to play an even greater role in it. Java in the Internet of Things By all accounts, intelligent embedded devices are penetrating the world around us – driving industrial processes, monitoring environmental conditions, providing better health care, analyzing and processing data, and much more. And these devices are becoming increasingly connected, adding another dimension of utility. Welcome to the Internet of Things. As I blogged yesterday, this is a huge opportunity for the Java technology and ecosystem. To enable and utilize these billions of devices effectively you need a programming model, tools, and protocols which provide a feature-rich, consistent, scalable, manageable, and interoperable platform.  Java technology is ideally suited to address these technical and business problems, enabling you eliminate many of the typical challenges in designing embedded solutions. By using Java you can focus on building smarter, more valuable embedded solutions faster. To wit, Java technology is already powering around 10 billion devices worldwide. Delivering on this vision and accelerating the growth of embedded Java solutions, Oracle is today announcing a brand-new product: Oracle Java Micro Edition (ME) Embedded 3.2, accompanied by an update release of the Java ME Software Development Kit (SDK) to version 3.2. What is Oracle Java ME Embedded 3.2? Oracle Java ME Embedded 3.2 is a complete Java runtime client, optimized for ARM architecture connected microcontrollers and other resource-constrained systems. The product provides dedicated embedded functionality and is targeted for low-power, limited memory devices requiring support for a range of network services and I/O interfaces.  What features and APIs are provided by Oracle Java ME Embedded 3.2? Oracle Java ME Embedded 3.2 is a Java ME runtime based on CLDC 1.1 (JSR-139) and IMP-NG (JSR-228). The runtime and virtual machine (VM) are highly optimized for embedded use. Also included in the product are the following optional JSRs and Oracle APIs: File I/O API’s (JSR-75)  Wireless Messaging API’s (JSR-120) Web Services (JSR-172) Security and Trust Services subset (JSR-177) Location API’s (JSR-179) XML API’s (JSR-280)  Device Access API Application Management System (AMS) API AccessPoint API Logging API Additional embedded features are: Remote application management system Support for continuous 24×7 operation Application monitoring, auto-start, and system recovery Application access to peripheral interfaces such as GPIO, I2C, SPIO, memory mapped I/O Application level logging framework, including option for remote logging Headless on-device debugging – source level Java application debugging over IP Connection Remote configuration of the Java VM What type of platforms are targeted by Oracle Java ME 3.2 Embedded? The product is designed for embedded, always-on, resource-constrained, headless (no graphics/no UI), connected (wired or wireless) devices with a variety of peripheral I/O.  The high-level system requirements are as follows: System based on ARM architecture SOCs Memory footprint (approximate) from 130 KB RAM/350KB ROM (for a minimal, customized configuration) to 700 KB RAM/1500 KB ROM (for the full, standard configuration)  Very simple embedded kernel, or a more capable embedded OS/RTOS At least one type of network connection (wired or wireless) The initial release of the product is delivered as a device emulation environment for x86/Windows desktop computers, integrated with the Java ME SDK 3.2. A standard binary of Oracle Java ME Embedded 3.2 for ARM KEIL development boards based on ARM Cortex M-3/4 (KEIL MCBSTM32F200 using ST Micro SOC STM32F207IG) will soon be available for download from the Oracle Technology Network (OTN).  What types of applications can I develop with Oracle Java ME Embedded 3.2? The Oracle Java ME Embedded 3.2 product is a full-featured embedded Java runtime supporting applications based on the IMP-NG application model, which is derived from the well-known MIDP 2 application model. The runtime supports execution of multiple concurrent applications, remote application management, versatile connectivity, and a rich set of APIs and features relevant for embedded use cases, including the ability to interact with peripheral I/O directly from Java applications. This rich feature set, coupled with familiar and best-in class software development tools, allows developers to quickly build and deploy sophisticated embedded solutions for a wide range of use cases. Target markets well supported by Oracle Java ME Embedded 3.2 include wireless modules for M2M, industrial and building control, smart grid infrastructure, home automation, and environmental sensors and tracking. What tools are available for embedded application development for Oracle Java ME Embedded 3.2? Along with the release of Oracle Java ME Embedded 3.2, Oracle is also making available an updated version of the Java ME Software Development Kit (SDK), together with plug-ins for the NetBeans and Eclipse IDEs, to deliver a complete development environment for embedded application development.  OK – sounds great! Where can I find out more? And how do I get started? There is a complete set of information, data sheet, API documentation, “Getting Started Guide”, FAQ, and download links available: For an overview of Oracle Embeddable Java, see here. For the Oracle Java ME Embedded 3.2 press release, see here. For the Oracle Java ME Embedded 3.2 data sheet, see here. For the Oracle Java ME Embedded 3.2 landing page, see here. For the Oracle Java ME Embedded 3.2 documentation page, including a “Getting Started Guide” and FAQ, see here. For the Oracle Java ME SDK 3.2 landing and download page, see here. Finally, to ask more questions, please see the OTN “Java ME Embedded” forum To get started, grab the “Getting Started Guide” and download the Java ME SDK 3.2, which includes the Oracle Java ME Embedded 3.2 device emulation.  Can I learn more about Oracle Java ME Embedded 3.2 at JavaOne and/or Java Embedded @ JavaOne? Glad you asked Both conferences, JavaOne and Java Embedded @ JavaOne, will feature a host of content and information around the new Oracle Java ME Embedded 3.2 product, from technical and business sessions, to hands-on tutorials, and demos. Stay tuned, I will post details shortly. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "Oracle Java ME Embedded", Connected, embedded, Embedded Java, Java Embedded @ JavaOne, JavaOne, Smart

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• Smart Grid Gurus

  - by caroline.yu

  Join Paul Fetherland, AMI director at Hawaiian Electric Company (HECO) and Keith Sturkie, vice president of Information Technology, Mid-Carolina Electric Cooperative (MCEC) on Thursday, April 29 at 12 p.m. EDT for the free "Smart Grid Gurus" Webcast. In this Webcast, underwritten by Oracle Utilities, Intelligent Utility will profile Paul Fetherland and Keith Sturkie to examine how they ended up in their respective positions and how they are making smarter grids a reality at their companies. By attending, you will: Gain insight from the paths taken and lessons learned by HECO and MCEC as these two utilities add more grid intelligence to their operations Identify the keys to driving AMI deployment, increasing operational and productivity gains, and targeting new goals on the technology roadmap Learn why HECO is taking a careful, measured approach to AMI deployment, and how Hawaii's established renewable portfolio standard of 40% and an energy efficiency standard of 30%, both by 2030, impact its efforts Discover how MCEC's 45,000-meter AMI deployment, completed in 2005, reduced field trips for high-usage complaints by 90% in the first year, and MCEC's immediate goals for future technology implementation To register, please follow this link.

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• How Do I interpret HDD S.M.A.R.T Results?

  - by Marty

  My laptop has recently started to become a bit unreliable, and for some reason I started to suspect that my HDD was starting to fail. After a bit of hunting on the internet, I found Ubuntu's Disk Utility in the System menu and ran the long SMART diagnostics from this. However, since the documentation for Disk Utility is very poor (palimpsest?), I'm not sure how to interpret the results: For example, the Read Error Rate is over 50 million (!), yet the Assessment is rated "Good". So would someone mind explaining to me how to interpret the results of these tests (especially the Normalized, Worst, Threshold and Value numbers)? And maybe tell me what they think of the results I got for my HDD? (Thanks)

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• What is the S.M.A.R.T. page?

  - by Mads Skjern

  I've just listened to Steve Gibson talk about his SpinRite software, on the Security Now podcast episode 336 (transscript). At 33:20 he says: I can show and do show on the SMART page that sectors are being relocated and that errors are being corrected. That SMART analysis page sometimes scares people because it shows, wait a minute, this thing says we're correcting so many errors per megabyte. What is this SMART page? 1) Some information saved on the HD by SMART, that I can access with a SMART tool like smartmontools? 2) A page (tab) in his SpinRite software? In any case, can I see, in any way, what sectors are marked as bad, without using SpinRite? Preferably using smartmontools!

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• Hard disk with trustworthy SMART support

  - by Paggas

  Which hard disk drive do you suggest with trustworthy SMART diagnostics? That is, a hard disk that can truthfully report sector reallocations and other pre-failure indicators. I'm asking this because I have seen quite a few hard disks with SMART support fail with no warning in the SMART diagnostics, so a hard drive that can report such problems with some degree of reliability would be much appreciated :)

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• Can't get any SMART or temperature data from HDDs

  - by Regs

  I have a PC with recently installed Gigabyte GA-X79-UD5 MB. I've encountered some weird problem with getting SMART data or temperature for HDDs. Every single tool I've tried in Windows 7 just can't get any data (HDTune, AIDA64...). I was suspecting that SMART feature is disabled in BIOS but it's seems like there is no such option in BIOS settings. I've even tried to update BIOS but still no luck. Same issue with both controllers on that MB (Intel and Marvell). It seems unlikely that both controllers end up with exact same issue. Both controllers are working in AHCI mode. Is there anythig that can interfere with getting SMART ant temp data from HDDs? Or is there any way to check that it's actuall MB issue? Is it even possible that it is hardware issue since all HDDs seems to work normal despite the fact that I can't get any temperature or SMART data from it.

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• Schmelp Portal, Help Portal: Oracle Fusion Applications Help Online

  - by ultan o'broin

  Yes, the Oracle Fusion Applications Help (or "Help Portal" to us insiders) is now available. Click the link fusionhelp.oracle.com and check it out! Oracle Fusion Applications Help user interface If you're developing your own help for Fusion Apps, then you can use the newly published Oracle Fusion Help User Interface Guidelines to understand the best usage. These guidelines are also a handy way to get to the embedded help design patterns for Oracle Fusion Applications, now also available. To customize and extend the help content itself no longer requires the engagement of your IT Department or expensive project work. Customers can now use the Manage Custom Help capability to edit or add whatever content they need, make it secure and searchable, and develop a community around it too. You can see more of that capability in this slideshare.net presentation from UKOUG Ireland 2012 about the Oracle Fusion Applications User Assistance and Support Ecosystem by Ultan O'Broin and Richard Bingham. Manage Custom Help capability To understand the science and craft that went into the creation and delivery of the "Help Portal" (cardiac arrests all round in Legal and Marketing Depts), then check out this great white paper by Ultan O'Broin and Laurie Pattison: Putting the User into Oracle Fusion Applications User Assistance. So, what's with this "Help Portal" name? Well, that's an internal (that is, internal to Oracle) name only and we should all really call it by the correct product listing name: Oracle Fusion Applications Help. To be honest, I don't care what you call it as long as it is useful. However, these internal names can be problematic when talking with support or the licensing people. For years, we referred casually to the Oracle Applications Help or Oracle Applications Help System that ships with the Oracle E-Business Suite products as "iHelp". Then, somebody went and bought Siebel. Game over.

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• My Smart-Pad doesn't work, even when I activate it

  - by Darryn

  I have an Asus X5DIJ, and I have had it since Christmas. However, today, the Smart-Pad stopped working. I wasn't clicking anything, I was just typing. Someone suggested downloading drivers, and I'm not to good with guides, so can anyone assist me? Also, when I click on the Smart-Pad icon in the notification area, that icon is crossed out. There is a red X over it, no matter if it is on / off. Can anyone help me, this has happened to my cousin who has the same laptop as me, he now uses a mouse, but I'd rather keep the Smart - Pad.

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