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  • telephony + exchange 2010 (unified messaging)

    - by Aceth
    ok i am a complete n00b when it comes to telephony ... i was wondering we are beginning to play with exchange 2010 in the office ... How can i connect a telephone line into the server? so we can ring in and get our emails via phone (we have a spare direct line) I'm going to guess it's not as easy as sticking a 56k modem into the server? Cheers

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  • IP telephony open source systems

    - by danke
    I'm trying to pick an IP telephony technology to learn. I heard of Asterisk, trixbox, freePBX, and my head was already spinning being not sure what to learn. Then I came across this article listing some more like Kamailio, Yate, CallWeaver, FreeSWITCH, SipXecs and now my head REALLY is spinning http://www.cio.com.au/article/323016/five_open_source_ip_telephony_projects_watch . Can someone give me a run down of how all these technologies tie together? What is the trend now, because I'd like to start learning. Note: Anyone please re-tag this question if you know better, because I'm new to this field and not sure about the best tags.

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  • Considerations for a business looking to transition from PSTN to IP Telephony

    - by Bryce Thomas
    Full disclosure - This is related to a homework assignment question. I am not asking you to do my work for me, I am merely looking for some pointers and considerations to direct me in my further research. I have an assignment I'm working on where I've been given a scenario where a business wants to look into transitioning to using "Internet Telephone" as opposed to a traditional PSTN/PBX system and I need to write a report on it. I'm after some high level pointers from people, especially anyone that has been involved in a real life transition of this nature, on what some of the most important considerations are. These can be financial considerations, initial setup considerations, ongoing administrative considerations, quality of service considerations or anything else that is pertinent to performing such a transition.

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  • CRMIT Solution´s CRM++ Asterisk Telephony Connector Achieves Oracle Validated Integration with Oracle Sales Cloud

    - by Richard Lefebvre
    To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Based on a Telephony Application Programming Interface (TAPI) framework the CRM++ Asterisk Telephony Connector integrates the Asterisk telephony solutions with Oracle® Sales Cloud. "The CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud showcases CRMIT Solutions focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers," said Vinod Reddy, Founder & CEO, CRMIT Solutions. "Oracle® Validated Integration applies a rigorous technical review and test process," said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle®. "Achieving Oracle® Validated Integration through Oracle® PartnerNetwork gives our customers confidence that the CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers." CRM++ is a suite of native Customer Experience solutions for Oracle® CRM On Demand, Oracle® Sales Cloud and Oracle® RightNow Cloud Service. With over 3000+ users the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.. About CRMIT Solutions CRMIT Solutions is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With more than 200 certified customer relationship management (CRM) consultants and more than 175 successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation and migration utilities for Oracle® Sales Cloud, Oracle® CRM On Demand, Oracle® Eloqua, Oracle® Social Relationship Management and Oracle® RightNow Cloud Service. About Oracle Validated Integration Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

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  • Telephony RESTful API

    - by Sergei
    I'm looking for a simple telephony API for use with Rails application. The application must be able to make a notification call through the API and receive confirmation code from the dialpad.

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  • Does anyone provide a Skype connection service?

    - by Runc
    Is there a way of offering Skype access to incoming calls while keeping all telephony traffic over our chosen business telephony provision? Is there a 3rd party who can route incoming Skype calls to our telephone system? The business has had requests from contacts wanting to call us via Skype, but we want to keep all telephony via our PBX and phone lines as our geographic location limits our available internet bandwidth. We also prevent installation of non-standard applications on desktops and do not want to add Skype to our build. I was wondering if there were any 3rd parties that provide a connection service that would allow our contacts to call via Skype and us receive the calls via our phone system.

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  • Does anyone provide a Skype connection service?

    - by Runc
    Is there a way of offering Skype access to incoming calls while keeping all telephony traffic over our chosen business telephony provision? Is there a 3rd party who can route incoming Skype calls to our telephone system? The business has had requests from contacts wanting to call us via Skype, but we want to keep all telephony via our PBX and phone lines as our geographic location limits our available internet bandwidth. We also prevent installation of non-standard applications on desktops and do not want to add Skype to our build. I was wondering if there were any 3rd parties that provide a connection service that would allow our contacts to call via Skype and us receive the calls via our phone system.

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  • Windows Server (SBS) 2008 - Telephony service won't start (missing permissions)

    - by Uri
    I am running a SBS 2008 server. It's setup as the domain controller for the network. After a reboot, the Telephony service (and all services that depend on it) refuses to start under the Network Service account. The error given is: Error 1297: A privilege that the service requires to function properly does not exist in the service account configuration. You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration. This has caused all the network services not to be accessible e.g. terminal services, VPN (RRAS), SQL Server instances. The SSH daemon I have running on the box will accept connections only from localhost, but won't respond on the network. After searching around, the only advice I could find was to grant the Network Service account these permissions: Adjust memory quotas for a process Replace a process level token I set those permissions on both the Default Domain Policy and the Default Domain Controller Policy, but it seemingly had no effect. Most of the services will start if I change them to run under the Local System account, but that didn't make them accessible on the network. I even tried removing the Routing and Remote Access Services feature, rebooting and reinstalling it, but the issue remains. Any ideas?

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  • Reflection to access advanced telephony features

    - by Tyler
    I am trying to use reflection to access some advanced features of the telephony api not published. Currently I am having trouble instantiating a serviceManager object that is needed to get the "phone" service as a binder which I can then use to instantiate a telephony object which is needed to make a call, end call, etc... currently when I make the call serviceManagerObject = tempInterfaceMethod.invoke(null, new Object[] { new Binder() }); it returns a nullPointerException. I believe this has to due with creating a new Binder instead of sending the appropriate binder (which I am unsure of which one is appropriate) public void placeReflectedCall() throws ClassNotFoundException, SecurityException, NoSuchMethodException, IllegalArgumentException, IllegalAccessException, InvocationTargetException, InstantiationException { String serviceManagerName = "android.os.IServiceManager"; String serviceManagerNativeName = "android.os.ServiceManagerNative"; String telephonyName = "com.android.internal.telephony.ITelephony"; Class telephonyClass; Class telephonyStubClass; Class serviceManagerClass; Class serviceManagerStubClass; Class serviceManagerNativeClass; Class serviceManagerNativeStubClass; Method telephonyCall; Method telephonyEndCall; Method telephonyAnswerCall; Method getDefault; Method[] temps; Constructor[] serviceManagerConstructor; // Method getService; Object telephonyObject; Object serviceManagerObject; String number = "1111111111"; telephonyClass = Class.forName(telephonyName); telephonyStubClass = telephonyClass.getClasses()[0]; serviceManagerClass = Class.forName(serviceManagerName); serviceManagerNativeClass = Class.forName(serviceManagerNativeName); Method getService = // getDefaults[29]; serviceManagerClass.getMethod("getService", String.class); Method tempInterfaceMethod = serviceManagerNativeClass.getMethod( "asInterface", IBinder.class); // this does not work serviceManagerObject = tempInterfaceMethod.invoke(null, new Object[] { new Binder() }); IBinder retbinder = (IBinder) getService.invoke(serviceManagerObject, "phone"); Method serviceMethod = telephonyStubClass.getMethod("asInterface", IBinder.class); telephonyObject = serviceMethod .invoke(null, new Object[] { retbinder }); telephonyCall = telephonyClass.getMethod("call", String.class); telephonyEndCall = telephonyClass.getMethod("endCall"); telephonyAnswerCall = telephonyClass.getMethod("answerRingingCall"); telephonyCall.invoke(telephonyObject, number); } Thanks in advance for any answers.

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  • Le W3C publie le draft de Web Telephony API, pour la gestion des appels téléphoniques dans le navigateur

    Le W3C publie le draft de Web Telephony API pour la gestion des appels téléphoniques dans le navigateurLe W3C vient de publier un draft (brouillon) pour l'API « Web Telephony API » qui permet de créer des applications de gestion d'appels téléphoniques à partir des navigateurs.Cette API sera principalement utilisée pour implémenter des applications « Dialers » prenant en charge les appels et services de téléphonie multiples.Du point de vue des utilisateurs finaux, l'API va permettre d'effectuer les nombreuses actions que ces derniers ont coutume de réaliser avec leurs téléphones classiques. C'est ainsi qu'ils pourront émettre et recevoir des appels et mettre ces derniers en attente si le besoin se...

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  • UTP cable for telephone line possible?

    - by Chris
    Hi, One of my customers has build a new house with pre-installed cables for internet. The only thing he didn't think about was installing a cable for his telephone line. Behind his desk, he has a "spare" UTP cable, my question. Can this cable be used to replace a telephone line. This client has a internet and telephony contract, using a experiabox phone/internet modem. Any help would be great. I knowe I have to use a RJ11 plug.

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  • Android: how to detect a private number programmatically

    - by Bao Le
    I use BroadcastReceiver to intercept incoming call on Android phone as below tm = (TelephonyManager) context.getSystemService(Context.TELEPHONY_SERVICE); Bundle bundle = intent.getExtras(); String number = bundle.getString(TelephonyManager.EXTRA_INCOMING_NUMBER); In the "private number" case, I tested on two devices, it shows the number as -1 on HTC Wildfire and -2 on Galaxy S. I checked the android.telephony.PhoneNumberUtils but it could't help me. Is there a function or a generic way to detect a private number on Android phone? Thanks

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  • What are some potential uses of Asterisk (PBX) for a "power user"

    - by user26453
    So I read a lot of good things about Asterisk. I am not however looking to run a call center or small business setup. I am still interested what potential uses it has for me as a "power user" and what features I could harness for my communication needs. I'll throw out that I currently use other technologies like Google Voice, Skype, and a cellphone of course. So, what potential uses could Asterisk PBX have for a user like me?

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  • Touch tone/DTMF "translator"?

    - by IVR Avenger
    Hi, all. Does anyone know of a device that can be plugged into a telephone handset that will display the value of any telephone keys pressed by someone on the other end? So, if I'm on the phone and the other party dials "1234", I'd look down at the device plugged into my handset, and see "1234." Thanks! IVR Avenger

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  • Which smartphone OS would you choose for your users ?

    - by Florent
    While we currently only use windows mobile smartphone, my boss seems less and less reluctant to try and choose a new kind of OS for our users corporate phones. For some reasons, we can't use a Blackberry Enterprise Server, so i guess our only choice is between Iphone OS and Android (or Blackberry without BES ? I don't really know if this works fine) We need activesync capable smartphones of course, and activesync security policies must be available (pin when using your phone for example). Centralized Phone management would be nice too :D Any ideas on what should be the best smartphone to choose for our users ?

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  • Moving from Analogue PBX to digital VoIP?

    - by saint
    I don't even know if this belongs here?. If not, do let me know. So we have an analogue Alkatel PABX system in our little office. We have extensions, direct lines and PBX lines. We are trying to move to a more digital/flexible way of handling the phones and I've heard good things about FreeSwitch. I have zero knowledge about it. My biggest question is how would one handle existing phone lines with such a system. Surely there must be a way to make and receive calls from outside. Just a help in the right direction would be fine. Thanks.

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  • Recommended FXO Gateway for UK analogue lines

    - by Bryan
    Can anybody recommend any FXO gateway devices to connect analogue telephone lines to an Asterisk VoIP system. Requirements: Minimum of 4 ports. Enterprise grade - quality is more important than price. For UK analogue telephone lines. - I don't know if this makes a difference or not? I'd also be interested to hear bad experiences, so I can get an idea of which devices to avoid.

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  • Free Software Simulators for SS7, ISDN, SIP, etc., Telecom Protocols.

    - by RBA
    Hi, I am learning Protocols where I have major use of Media Gateway Controllers, Media Gateway, PSTN N/w, VOIP N/w. Calls getting gatewayed from one node to another. Kindly help me in finding out some related software simulators where I can view pictorially the messages being exchanged between the various nodes in telecom architecture. Thanks

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  • Make and receive calls from and to PC to mobile and vice versa

    - by Hunt
    I want to route normal phone calls (i.e. calls made from landline or mobile) to VoIP and vice versa. Fr example, if I dial a number from a PC I will be able to call the other person, and the other person is able to see my number on their screen. Similarly, if a person calls me, I can pick up a call on my PC and can see their number on my screen. I don't have any idea how to implement this – how would I go about doing that?

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  • What is a fairly accepted endpoints to concurrent calls ratio for a PBX?

    - by Logan Bibby
    Hey guys! Not too positive about the relevance of this question to Server Fault, but I'll let you guys poke around at it anyway. :) I'm trying to figure out what an accepted ratio of endpoints to concurrent calls on the "average" office PBX. I'm defining concurrent calls as any call being placed, including internal calls. I'm not going to be considering call centers into this ratio, I'll be looking at those differently, anyway. To give you guys a little history behind the question: I need this ratio to be able to figure out decent specs for a virtual PBX service I'm going to be rolling out within the upcoming months. The ratio will determine the number of trunks needed per PBX system. -- Logan

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