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  • dummy IVR for testing vxml

    - by Nippysaurus
    Voxeo provide a free IVR for development purposes, but I was wondering if there is a much simpler form of test IVR, perhaps which runs on the local machine and uses your microphone and speakers instead of the telephony network?

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  • Asterisk AGI framework for IVR; Adhearsion alternative?

    - by tedbehling
    I am trying to get started writing scalable, telecom-grade applications with Asterisk and Ruby. I had originally intended to use the Adhearsion framework for this, but it does not have the required maturity and its documentation is severely lacking. AsteriskRuby seems to be a good alternative, as it's well documented and appears to be written by Vonage. Does anyone have experience deploying AGI-based IVR applications? What framework, if any, did you use? I'd even consider a non-Ruby one if it's justified. Thanks!

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  • IVR-style dialog system

    - by unbeli
    I need to build a dialog system similar to IVR used in call centers. My system is not phone-based, but the dialog is similar. Something like System: "Main menu: Enter [1] for menu1, [2] for menu2" User: [1] System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu" User: [7] System: "What??" System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu" User: [2] ... and so on I want to have a nice declarative description of all the possible options and a nice way to run through that tree, guided by user input. Already considered: ANTLR-generated lexer/parser (seems to be an overkill), SCXML-based state machine (seems like only transitions can be declared, the rest needs to be coded)

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  • IVR-style dialog system / workflow / menu

    - by unbeli
    I need to build a dialog system similar to IVR used in call centers. My system is not phone-based, but the dialog is similar. Something like System: "Main menu: Enter [1] for menu1, [2] for menu2" User: [1] System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu" User: [7] System: "What??" System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu" User: [2] ... and so on I want to have a nice declarative description of all the possible options and a nice way to run through that tree, guided by user input. Already considered: ANTLR-generated lexer/parser (seems to be an overkill), SCXML-based state machine (seems like only transitions can be declared, the rest needs to be coded)

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  • Java phone dialer

    - by Galaxy
    Hi, I want to develop phone dialer application, the app is to use modem to dial phone numbers and play voice messages . which java api is to be used,other wise is their opensource IVR paltform to serve that ?

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  • How can I do a fastAgi to use with Asterisk in Perl

    - by Edwin Jaws
    Hi! I am trying to do an IVR using FAstAGI to say information from my database to my clients. I done AGI doing this but I need now run this from another server, windows server, but I dont know how can I do this. I checked the Asterisk::fastagi module but it is so confused and I dont understand anything. I did a few AGI perl scripts without problem but now I get. If somebody can give me an example to simple script to put me on rigth direction to do that will be so appreciated. Just I need one exmaple and to know if all AGI normal commands from AGI like stream_file are available in fastagi Thks In Advance Edwin Jaws

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  • Technology behind twilio

    - by John Stewart
    I wanted to discuss the technology behind Twilio. I have been playing around with the service for a few days now and it is simply mind-blowing. While I don't have a direct need for it right now, I am curious to find the back-end of the technology. So can anyone shed some thoughts on how does Twilio do its magic?

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  • Anyone know of a .net library/utility that will convert a word document to an mp3 format

    - by EJB
    Anyone know of any well-supported/proven methods for converting a Microsoft word document to an MP3 or wav format such that hearing-impaired folks could "listen" to documents that I have stored in my web-based document management system? I already have the interface built such that someone can use the telephone to get the list of documents available, with the dates and titles "read" to them over the phone, but now I would like the ability to let someone actually listen to the contents of word files stored in the system. Ideally a .net library or utility that would let me convert the DOC - MP3 after each upload would be best, but one that "read" the file on demand would be OK too.

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  • PHP SOAP error: Method element needs to belong to the namespace

    - by kdm
    I'm unable to retrieve data from an XML document, any help is greatly appreciated. I'm using PHP 5.2.10 and the WSDL url is an internal link within my company. The following code produces an error. $url = "http://dta-info/IVR/IVRINFO?WSDL"; $params = array("zANI" => "12345"); try{ $client = new SoapClient($url, array( 'trace' => 1, 'connection_timeout' => 2, 'location' => $url ) ); }catch(SoapFault $fault){ echo "faultstring: {$fault->faultstring})\n"; } try{ $result = $client->GetIVRinfo($params); }catch(SoapFault $fault){ echo "(faultcode: {$fault->faultcode}, faultstring: {$fault->faultstring} )\n"; } (faultcode: SOAP-ENV:Client, faultstring: There should be no path or parameters after a SOAP vname. ) So i tried to use a non-wsdl mode but i receive a different error no matter how i try to format the params. $url = "http://dta-info/IVR/IVRINFO"; $params = array("zANI" => "12345"); try{ $client = new SoapClient(null, array( 'trace' => 1, 'connection_timeout' => 2, 'location' => $url, 'uri' => $uri, 'style' => SOAP_DOCUMENT, 'use' => SOAP_LITERAL, 'soap_version' => SOAP_2 ) ); }catch(SoapFault $fault){ echo "faultstring: {$fault->faultstring})\n"; } try{ $result = $client->GetIVRinfo($params); }catch(SoapFault $fault){ echo "(faultcode: {$fault->faultcode}, faultstring: {$fault->faultstring} )\n"; } (faultcode: SOAP-ENV:Client, faultstring: The method element needs to belong to the namespace 'http://GETIVRINFO/IVR/IVRINFO'. ) I have tested this WSDL with a tool called SoapUI and it returns the results with no errors. So it leads me to believe I'm not formatting the vars or headers correctly with PHP. I also tried passing in a xml fragment as the param but that returns the same error. What am i doing wrong?????? $params = '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ivr="http://GETIVRINFO/IVR/IVRINFO"> <soapenv:Header/> <soapenv:Body> <ivr:GetIVRinfo> <!--Optional:--> <ivr:zANI>12345</ivr:zANI> </ivr:GetIVRinfo> </soapenv:Body> </soapenv:Envelope>'; Here is the WSDL document: <?xml version="1.0"?><wsdl:definitions name="IVR" targetNamespace="http://GETIVRINFO/IVR/IVRINFO" xmlns:tns="http://GETIVRINFO/IVR/IVRINFO" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:sql="http://schemas.microsoft.com/SQLServer/2001/12/SOAP" xmlns:sqltypes="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types" xmlns:sqlmessage="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlMessage" xmlns:sqlresultstream="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlResultStream"> <wsdl:types><xsd:schema targetNamespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types' elementFormDefault='qualified' attributeFormDefault='qualified'> <xsd:import namespace='http://www.w3.org/2001/XMLSchema'/> <xsd:simpleType name='nonNegativeInteger'> <xsd:restriction base='xsd:int'> <xsd:minInclusive value='0'/> </xsd:restriction> </xsd:simpleType> <xsd:attribute name='IsNested' type='xsd:boolean'/> <xsd:complexType name='SqlRowSet'> <xsd:sequence> <xsd:element ref='xsd:schema'/> <xsd:any/> </xsd:sequence> <xsd:attribute ref='sqltypes:IsNested'/> </xsd:complexType> <xsd:complexType name='SqlXml' mixed='true'> <xsd:sequence> <xsd:any/> </xsd:sequence> </xsd:complexType> <xsd:simpleType name='SqlResultCode'> <xsd:restriction base='xsd:int'> <xsd:minInclusive value='0'/> </xsd:restriction> </xsd:simpleType> </xsd:schema> <xsd:schema targetNamespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlMessage' elementFormDefault='qualified' attributeFormDefault='qualified'> <xsd:import namespace='http://www.w3.org/2001/XMLSchema'/> <xsd:import namespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types'/> <xsd:complexType name='SqlMessage'> <xsd:sequence minOccurs='1' maxOccurs='1'> <xsd:element name='Class' type='sqltypes:nonNegativeInteger'/> <xsd:element name='LineNumber' type='sqltypes:nonNegativeInteger'/> <xsd:element name='Message' type='xsd:string'/> <xsd:element name='Number' type='sqltypes:nonNegativeInteger'/> <xsd:element name='Procedure' type='xsd:string'/> <xsd:element name='Server' type='xsd:string'/> <xsd:element name='Source' type='xsd:string'/> <xsd:element name='State' type='sqltypes:nonNegativeInteger'/> </xsd:sequence> <xsd:attribute ref='sqltypes:IsNested'/> </xsd:complexType> </xsd:schema> <xsd:schema targetNamespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlResultStream' elementFormDefault='qualified' attributeFormDefault='qualified'> <xsd:import namespace='http://www.w3.org/2001/XMLSchema'/> <xsd:import namespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types'/> <xsd:import namespace='http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlMessage'/> <xsd:complexType name='SqlResultStream'> <xsd:choice minOccurs='1' maxOccurs='unbounded'> <xsd:element name='SqlRowSet' type='sqltypes:SqlRowSet'/> <xsd:element name='SqlXml' type='sqltypes:SqlXml'/> <xsd:element name='SqlMessage' type='sqlmessage:SqlMessage'/> <xsd:element name='SqlResultCode' type='sqltypes:SqlResultCode'/> </xsd:choice> </xsd:complexType> </xsd:schema> <xsd:schema targetNamespace="http://GETIVRINFO/IVR/IVRINFO" elementFormDefault="qualified" attributeFormDefault="qualified"> <xsd:import namespace="http://www.w3.org/2001/XMLSchema"/> <xsd:import namespace="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types"/> <xsd:import namespace="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlMessage"/> <xsd:import namespace="http://schemas.microsoft.com/SQLServer/2001/12/SOAP/types/SqlResultStream"/> <xsd:element name="GetIVRinfo"> <xsd:complexType> <xsd:sequence> <xsd:element minOccurs="0" maxOccurs="1" name="zANI" type="xsd:string" nillable="true"/> </xsd:sequence> </xsd:complexType> </xsd:element> <xsd:element name="GetIVRinfoResponse"> <xsd:complexType> <xsd:sequence> <xsd:element minOccurs="1" maxOccurs="1" name="GetIVRinfoResult" type="sqlresultstream:SqlResultStream"/> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:schema> </wsdl:types> <wsdl:message name="GetIVRinfoIn"> <wsdl:part name="parameters" element="tns:GetIVRinfo"/> </wsdl:message> <wsdl:message name="GetIVRinfoOut"> <wsdl:part name="parameters" element="tns:GetIVRinfoResponse"/> </wsdl:message> <wsdl:portType name="SXSPort"> <wsdl:operation name="GetIVRinfo"> <wsdl:input message="tns:GetIVRinfoIn"/> <wsdl:output message="tns:GetIVRinfoOut"/> </wsdl:operation> </wsdl:portType> <wsdl:binding name="SXSBinding" type="tns:SXSPort"> <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/> <wsdl:operation name="GetIVRinfo"> <soap:operation soapAction="http://GETIVRINFO/IVR/IVRINFO/GetIVRinfo" style="document"/> <wsdl:input> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> </wsdl:binding> <wsdl:service name="IVR"> <wsdl:port name="SXSPort" binding="tns:SXSBinding"> <soap:address location="http://GETIVRINFO/IVR/IVRINFO"/> </wsdl:port> </wsdl:service> </wsdl:definitions>

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  • Router/Security question: Am I hacked?

    - by IVR Avenger
    Hi, all. I've noticed that my home broadband speed seems to be a bit slow in recent days. I noticed, last night, that my Wireless Router had given a DHCP lease to a public IP address with an odd formation; something like 111.10.11.110. Should I consider these warning sings of my ZyXEL router being compromised in some way? Thanks, IVR Avenger

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  • Touch tone/DTMF "translator"?

    - by IVR Avenger
    Hi, all. Does anyone know of a device that can be plugged into a telephone handset that will display the value of any telephone keys pressed by someone on the other end? So, if I'm on the phone and the other party dials "1234", I'd look down at the device plugged into my handset, and see "1234." Thanks! IVR Avenger

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  • Post-compromise security scan; anything else?

    - by IVR Avenger
    Hi, all. My girlfriend checked her Gmail yesterday morning, and then found, later on in the day, that it would no longer accept her password. She also found that this happened to her Hotmail and Yahoo! accounts. She's only checked these accounts from her work and home PC, and I've spent the day checking the home PC for problems. A full AVG scan revealed a couple of installers for her webcam software that had questionable security signatures, and a full Windows Defender scan brought back nothing. Assuming that her home PC was compromised, somehow, is there anything else I should use to check it for some sort of lingering malicious app before I tell her it's okay to login to her accounts, again? Furthermore, she's going through the GMail "account recovery" process as the account appears to have been disabled. Does anyone know if this actually works? Thanks so much. IVR Avenger

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  • Watch TV/recorded shows from my Comcast cable box on my Mac?

    - by IVR Avenger
    Hi, all. I've got a MacBook that's about three years old (it's the first generation that had a dual core CPU), running Leopard. I've got a Comcast DVR/HD Cable box. Is there something that I can install in between these devices that will let me watch TV from the Cable box on the Mac's display? The Cable box is in one room, but my tush and the Mac are in the other (fixing code on another machine that can't be part of the equation). Any ideas? Thanks! IVR Avenger

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  • Which VNC for Mac to WinXP Home control?

    - by IVR Avenger
    Hi, all. I've got a MacBook and a Windows XP Home machine. I'd like to be able to connect into the XP machine from the Mac over VNC, but not through the Web method, where performance seems to be a bit iffy. I've done some research, and it seems everyone is interested in the XP-Mac connection, where I'm looking to go in the other direction. Is there a free VNC Server out there that will let me accomplish this? Thanks! IVR Avenger

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  • java.net.SocketException: Software caused connection abort: recv failed; Causes and cures?

    - by IVR Avenger
    Hi, all. I've got an application running on Apache Tomcat 5.5 on a Win2k3 VM. The application serves up XML to be consumed by some telephony appliances as part of our IVR infrastructure. The application, in turn, receives its information from a handful of SOAP services. This morning, the SOAP services were timing out intermittently, causing all sorts of Exceptions. Once these stopped, I noticed that our application was still performing very slowly, in that it took it a long time to render and deliver pages. This sluggishness was noticed both on the appliances that consume the Tomcat output, and from a simple test of requesting some static documents from my web browser. Restarting Tomcat immediately resolved the issue. Cracking open the localhost log, I see a ton of these errors, right up until I restarted Tomcat: WARNING: Exception thrown whilst processing POSTed parameters java.net.SocketException: Software caused connection abort: recv failed After a big of Googling, my working theory is that the SOAP issue caused my users to get errors, which caused them to make more requests, which put an increased load on the application. This caused it to run out of available sockets to handle incoming requests. So, here's my quandary: 1. Is this a valid hypothesis, or am I just in over my head with HTTP and Tomcat? 2. If this is a valid hypothesis, is there a way to increase the size of the "socket queue", so that this doesn't happen in the future? Thanks! IVR Avenger

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  • Visual VoiceXML/VXML development tool?

    - by IVR Avenger
    Hi, all. Does anyone know of any tools out there that will let me run and debug a VXML application visually? There are a ton of VXML development tools, but they all require you to build your application within them. I have an existing application that uses JSPs to generate VXML, and I'm looking for a way to navigate through and debug the rendered VXML in much the same way that Firebug allows one to do this with HTML. I have some proxy-like tools that let me inspect the rendered code as it is sent to the VXML browser, but there's a ton of JS, which makes traversing the code by hand rather difficult. Has anyone worked with a product that allows for this? Thanks! IVR Avenger

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  • Java HashSet is allowing dupes; problem with comparable?

    - by IVR Avenger
    Hi, all. I've got a class, "Accumulator", that implements the Comparable compareTo method, and I'm trying to put these objects into a HashSet. When I add() to the HashSet, I don't see any activity in my compareTo method in the debugger, regardless of where I set my breakpoints. Additionally, when I'm done with the add()s, I see several duplicates within the Set. What am I screwing up, here; why is it not Comparing, and therefore, allowing the dupes? Thanks, IVR Avenger

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  • Asterisk dialplan context and label clarifications

    - by liv2hak
    I have been learning Asterisk dial plan for the past week.I have written down a simple IVR system with two levels of menu and an exit option.I have used concepts from different tutorials on the web.Can someone confirm if the IVR below is correct? Correct in the sense that if the below is used will it work.I know the IVR does not do much yet.But I am just trying to clarify my understanding. [incoming] exten => 123,1,Answer() same => n(menuprompt),Background(main-menu) exten => 1,1,Playback(digits/1) same => n,Goto(incoming,menuprompt,123) exten => 2,1,Playback(digits/2) same => n,Goto(incoming,menuprompt,123) exten => 9,1,Hangup() [main-menu] exten => n(menuprompt),Background(main-menu) exten => 3,1,Playback(digits/3) same => n,Goto(main-menu,menuprompt,n) exten => 4,1,Playback(digits/4) same => n,Goto(main-menu,menuprompt,n) exten => 9,1,Hangup()

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  • Indexing Service filter daemon keeps crashing on WinXP; something worse underneath?

    - by IVR Avenger
    The Indexing Service filter daemon keeps crashing on my WinXP Pro machine, with the following error message: "Indexing Service filter daemon has encountered a problem and needs to close. We are sorry for the inconvenience." Not a big deal, I can click "Don't Send Error Report" all day. But what's going on, here? Is this a service that I need? Is the frequent crashing indicative of something worse that's happening behind the scenes? Thanks!

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  • Indexing Service filter daemon keeps crashing on Windows XP; something worse underneath?

    - by IVR Avenger
    The Indexing Service filter daemon keeps crashing on my Windows XP Pro machine, with the following error message: Indexing Service filter daemon has encountered a problem and needs to close. We are sorry for the inconvenience. Not a big deal, I can click "Don't Send Error Report" all day. But what's going on, here? Is this a service that I need? Is the frequent crashing indicative of something worse that's happening behind the scenes?

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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  • Jquery tabs enable tab?

    - by user342391
    I am trying to enable a disabled tab in Jquery but it doesn't work I have my tabs: <!--Jquery AJAX Tabs Start--> <div id="signuptabs"> <ul> <li><a href="type.php"><span>Number type</span></a></li> <li><a href="ber.php"><span>Choose Number</span></a></li> <li><a href="ces.php"><span>Devices</span></a></li> <li><a href="ups.php"><span>Ring Groups</span></a></li> <li><a href="t.php"><span>IVR Text</span></a></li> <li><a href="nu.php"><span>IVR Menu</span></a></li> <li><a href="nfo.php"><span>Billing Information</span></a></li> </ul> </div> <!--Jquery AJAX Tabs End--> Then I have my Javascript: $(document).ready(function() { $("#signuptabs").tabs({ disabled: [1, 2, 3, 4, 5, 6, 7] }); //number type button $('#target').click(function() { $('#signuptabs').enableTab(2); // enables third tab }); }); I have a button with an ID 'target' that when clicked is supposed to enable the (2) tab. The tabs show as disabled but will not enable. what is wrong??

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  • Test Driven Development with vxml

    - by Malcolm Anderson
    It's been 3 years since I did any coding and am starting back up with Java using netBeans and glassfish.  Right off the bat I noticed two things about Java's ease of use.  The java ide (netBeans) has finally caught up with visual studio, and jUnit, has finally caught up with nUnit.  netBeans intellisense exists and I don't have to subclass everything in jUnit.    Now on to the point of this very short post ( request)   I'm trying to figure out how to do test driven development with vxml and have not found anythnig yet.  I've done my google search, but unfortunately, TDD in IVR land has something to do with helping the hearing impared. I've found a vxml simulator or two, but none of their marketing is getting my hopes up.    My request - if you have done any agile engineering work with vxml, contact me, I need to pick your brain and bring some ideas back to my team.   Thanks in advance.

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