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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • TiVo Follow-up…Training Opportunities

    - by MightyZot
    A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • What's the most efficient method for moving and transcoding HD video from my Tivo to iTunes on OS X

    - by Bryan Schuetz
    I've got a Tivo with some HD recordings on it. I'd like to move those files over to my Mac and add them into iTunes. I'd like the move and transcoding to be as painless as possible, and I'd like to preserve the quality of the original HD recording. I've got a network connection to the Tivo and can move the files over but the real problem seems to be transcoding. I tried using MEncoder to transcode to H.264 but the quality really suffered. I was doing the conversion at 10mbps so I'm not sure why the quality was so bad, lots of artifacting, etc.

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  • Is there an audio recording application/tool that has Tivo-like functionality?

    - by Bob
    I do a lot of live speech recording that requires me to quickly jump back and then transcribe a particular piece of the audio, then go back to recording again, while still maintaining the full audio file. So Far I've done this by splitting the audio and running one line to a recorder (for the whole audio), and one to my computer. Then I use something like Audacity to record, and then stop/go back whenever I hear something worth transcribing. This requires me to stop the recording, then start it up again and I end up missing chunks of the speech I'm listening to. Is there a tool that would let me rewind, then listen again and continue listening at a buffered distance from the audio recording, the way Tivo does with television shows?

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  • The Best Ways to Make Use of an Idle Computer

    - by Lori Kaufman
    If you leave your computer on when you are not using it, there are ways you can put your computer to use when it’s sitting idle. It can do scientific research, backup your data, and even look for signs of extraterrestrial life. How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • What You Said: Cutting the Cable Cord

    - by Jason Fitzpatrick
    Earlier this week we asked you if you’d cut the cable and switched to alternate media sources to get your movie and TV fix. You responded and we’re back with a What You Said roundup. One of the recurrent themes in reader comments and one, we must admit, we didn’t expect to see with such prevalence, was the number of people who had ditched cable for over-the-air HD broadcasts. Fantasm writes: I have a triple HD antenna array, mounted on an old tv tower, each antenna facing out from a different side of the triangular tower. On tope of the tower are two 20+ year old antennas… I’m 60 miles from toronto and get 35 channels, most in brilliant HD… Anything else, comes from the Internet… Never want cable or sat again… Grant uses a combination of streaming services and, like Fantasm, manages to pull in HD content with a nice antenna setup: We use Netflix, Hulu Plus, Amazon Prime, Crackle, and others on a Roku as well as OTA on a Tivo Premier. The Tivo is simply the best DVR interface I have ever used. The Tivo Netflix application, though, is terrible, and it does not support Amazon Prime. Having both boxes makes it easy to use all of the services. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Looking for Remote Control that works with everything (even Windows 7 Media Center)

    - by T Reddy
    Using my Google-Fu, it seems that the most basic of things one gets with any DVR is the remote control. Had I known it would be difficult just to get a consumer IR receiver for Windows 7 I may not have bothered to build an HTPC. But too late, I already have the HTPC ready to go (minus the CETON card...) So I'm moving away from TiVo, I hate paying the monthly fees and my box is ancient. I'm looking for these solutions to my HTCP setup...I want to: Switch audio from HDMI to SPDIF via the remote control (i.e., switch from TV to Receiver) (as a side note, the built-in audio on the mobo has software to do this). Pressing the volume button on the remote will always change the TV's volume (or the Receiver's if possible) and NOT the PC's volume. The remote/receiver works well around 25 feet. Bonus if the IR Receiver can work with my existing TiVo remote (or other remotes laying around the house) I read a review of the Bluetooth TiVo remote...it sounds promising...but I'm not sure if it is great for Windows 7 HTPC?

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  • IP Micro-outages, telephone micro-outages, and CATV micro-outages

    - by Michael Graff
    This is a long and complicated question, mostly because it has been going on for 2.5 years without a solution in sight. It also is only one-third computer related, the other two-thirds are cable TV and cable-phone related. Background I have COX Communications for a cable provider, and we get Internet, digital cable TV, and digital phone service through them. The Internet is a SB5101 right now, and has been a DPC2100 and SB5120 in the past. Same results. The phone service is provided through a telephone interface mounted on the outside of the house (not classic VoIP) and the CATV is through a Scientific Atlanta receiver without DVR. I do have a TiVo connected to the CATV box. Symptoms The CATV shows "blocking" -- sometimes very very short duration where a few blocks appear on the screen. Sometimes it lasts long enough that the video "pauses" for 2-5 seconds, and rarely but not unseen the audio also fails. The CATV decoder box shows no correctable (FEC) or uncorrectable errors. That is, all BER counters are zero for the video stream. The Internet shows "micro-outages" where it appears that sent packets are not making it out, but I continue to receive packets from local modems. That is, pings stop coming back, but I continue to see modems broadcast for DHCP, and sometimes they ask more than once. The cable modem shows no errors during this time, but cable modems lie like you would not believe. It is actually possible to unplug the coax from the modem for 20 seconds and it reports NO ERRORS to the provider's tools. The phone service cuts out for 1-3 seconds, infrequently. When this happens, I hear NOTHING (not even comfort noise) and the remote side hears a "click" as if I were getting a call waiting message. However, there is no call incoming, other than the one I'm currently on of course. Things SEEM to happen more frequently when the temperature outside swings from cold to warm, so fall/spring seems worse than summer/winter. All micro-outages occur between once or twice a day (which I could ignore) to 10 times per hour. All SNR, signal levels, noise levels, etc. show very close to optimal when measured. COX's diagnosis This is a continual pain for me. Over the last 2.5 years, they have opened, "fixed" something, and closed the tickets. They close it without confirming that it is indeed better, and when I reopen they cannot do that, but instead they open a new ticket and send yet another low-level tech out to do the same signal tests and report that all is OK. I've finally gotten a line tech who has a clue and is motivated enough to pursue this with me. We have tried things like switching the local nodes over to UPS and generator power, but this does not trigger the noise. We have tried replacing all cabling, the tap outside my house, the modem, the CATV decoder -- all without resolution. Recently they have decided it is both my computer or switch, my TiVo, and my phone that are all broken and causing this issue. My debugging steps I spent the worse day of my TV-watching life yesterday and part of today. I watched live TV without the TiVo. I witnessed blocking, but it did "feel different." and was actually more severe. Some days it is better, some days it is worse, so perhaps this was just a very bad day. Today, I connected the TiVo to my DVD player, and ran two very long movies through it. I saw no blocking at all during nearly 6 hours of video. Suggestions? Does anyone have any suggestions on what to do next? I understand perhaps only the IP side can be addressed here, but it is one of the more limiting debugging options.

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  • Get HttpResponse from a page in the same web application

    - by tivo
    I have the following code: HttpWebRequest myHttpWebRequest = (HttpWebRequest)WebRequest.Create("http://mycomputer/myWebApp/WebPage2.aspx"); myHttpWebRequest.Credentials = CredentialCache.DefaultNetworkCredentials; HttpWebResponse myHttpWebResponse = HttpWebResponse)myHttpWebRequest.GetResponse(); The last line of code throws a (500) Internal Server Error... This code is part of myWebApp/WepPage1.aspx, yes both aspx pages are on the same webapp. What I want to accomplish is to get WebPage2.aspx html response, put it on an email and send it from WebPage1.aspx. I would really appreciate any tips.. Thanks!!!

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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  • The Digital Video Recorder (DVR) is old news, the IP TV is the new generation.

    Its been more than 10 years since the first DVR came out in the US, the idea that you wont be wasting time by programming your video to record a show. Tivo was the first company to bring the idea of a hard disk to store your programs as well as the recurring shows recorded. Its being more than 10 years since that technology advance that improved the live of many families, yet after 10 years the technology hasnt improved much besides all cable and satellite companies provide their own device without...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Google rachète une startup spécialisée dans les processeurs fondée par des ingénieurs ayant travaill

    Google suit les traces d'Apple et rachète Agnilux, une startup spécialisée dans les technologies des processeurs Google vient d'acquérir Agnilux une mystérieuse startup américaine spécialisée à la fois dans les technologies des serveurs et des processeurs pour un montant inconnu. [IMG]http://djug.developpez.com/rsc/logo-agnilux.png[/IMG] Agnilux est fondée par des anciens employé de Cisco , TiVo et PA Semi, le fabricant des semi-conducteurs qui est à l'origine des microprocesseurs A4 de l'iPad. Google n'a communiqué jusqu'à présent aucun détail concernant ce rachat, donc on ne sait pas encore ce que Google compte faire des employés de cette startup. Mais il semble que Google veut bien concev...

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  • How to set up my network/bridging using Apple Airport equipment?

    - by John
    I'd like to set up my network like this, and I want to make sure it's possible using the hardware I have. I think it should be... I've got my cable modem in one room. I want to plug it into an Apple Airport Express and create my wireless my wireless network here. The airport express will do the NAT and DHCP. By my TV there are a few things to be networked (Xbox and Tivo). I have an airport extreme here. I'd like to have the airport extreme join the wireless network and share the connection to the ethernet ports. Can anyone provide some assistance on the best way to configure to do this? Thanks!

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  • What's the coolest hack you've seen or done?

    - by Robert S.
    As programmers, we've all put together a really cool program or pieced together some hardware in an interesting way to solve a problem. Today I was thinking about those hacks and how some of them are deprecated by modern technology (for example, you no longer need to hack your Tivo to add a network port). In the software world, we take things like drag-and-drop on a web page for granted now, but not too long ago that was a pretty exciting hack as well. One of the neatest hardware hacks I've seen was done by a former coworker at a telecom company years ago. He had a small portable television in his office and he would watch it all day long while working. To get away with it, he wired a switch to the on/off that was activated via his foot under his desk. What's the coolest hardware or software hack you've personally seen or done? What hack are you working on right now?

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  • [Linux] Coding a GTK+ application without window manager?

    - by ShoX
    Hi, I want to code sth. that basically works like TiVo. Switch it on, you only see the menu or an output, so no underlying OS or anything else is directly visible to the user. So I want to use Linux as base. Can you suggest a good base distribution? Can I code a frontend without having a window-manager up and running? If yes, is that possible with java-gnome or what language/gui-framework combination would you suggest? If no, what's the minimal window manager that can handle fancy menus, etc? What does it take to create video-overlays over a HD-stream? Are there some libraries I should take a look at? Thanks

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  • Hardware needed to route between two networks over wireless

    - by AptDweller
    I recently rented an apartment about 100 yards from my brother's house. I have line of sight to his house and can pick up his home AP signal with one of my two laptops if I go out on my balcony (facing his house) or put the laptop by the window. The other laptop will sometimes see the SSID broadcast, but fails to connect, drops, etc. We would like to set up a persistent wireless connection between our homes. We would prefer each network be logically segmented as independent networks, but he will share his internet connection. I've got a bunch of tv shows saved to a NAS by my TiVO that I'd like to make available to him across the wireless link. My brother strongly prefers to not mess with his WAP at all. His network is running fine and is afraid to mess it up. I guess you could say he is "technologically declined". If we can get a reliable 11Mbps connection we will be satisfied. What hardware do I need to make this work? I was thinking a router with two wireless interfaces (external antennas) a wired interface, and a directional antenna mounted on my balcony facing his house. Can anyone recommend hardware to make this happen? Cheaper is better. I'll only be living in the area a year or two. I do have an old satellite TV antenna if that can be used to direct the signal.

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  • Extending a home wireless network using two routers running tomato

    - by jalperin
    I have two Asus RT-N16 routers each flashed with Tomato (actually Tomato USB). UPSTAIRS: Router 'A' (located upstairs) is connected to the internet via the WAN port and connected via a LAN port to a 10/100/1000 switch (Switch A). Several desktops are also attached to Switch A. Router A uses IP 192.168.1.1. DOWNSTAIRS: I've just acquired Router 'B' and set it to IP 192.168.1.2. I have a cable running from Switch A downstairs to another switch (Switch B). Tivo, a blu-ray player and a Mac are connected to Switch B. My plan was to connect Router B to Switch B so that I have improved wireless access downstairs. (The wireless signal from Router A gets weak downstairs in a number of locations.) How should I configure Router B so that all devices in the house can see and talk to one another? I know that I need to change DHCP on Router B so that it doesn't cover the same range as DHCP on Router A. Should I be using WDS on the two routers, or is that unnecessary since I already have a wired connection between the two routers? Any other thoughts or suggestions? Thanks! --Jeff

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  • RouterLess, house-wired network using multiple powerline adapters

    - by Cliff Arnell
    related to the 'old days' of one ethernet cable tapped with Ts for each monitor.... my question might be very simple... or not. I have an over-the-air internet provider with a wire dish with a powered transceiver and cat5 cable out of the providers supplied modem. I'm presently connecting the output of the modem into my wireless router which sends the internet signal all over the house. Standard stuff, I believe. My Question. Can I just connect the output of the modem into 1 powerline adapter and tie all my equipment such as computer, printer, laptop, Tivo recorder, etc. into 1-each local powerline adapters located near each devices resulting in a 'house-wired' network and no router? I'm bothered by the idea that my over-the-air provider might be using something in my router to establish and keep my IP connection alive. I did have to configure the router for my IP, a router which, in my proposed scenario, would no longer exist. Thank you for your help.

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  • Network bandwidth usage dashboard?

    - by SkippyFlipjack
    I have a couple of wifi access points hooked up to my home network, one of which I keep unsecured for some development I do; there are only a couple other homes within range and they've got their own wifi so it's not a big concern. I also have a Sonos system, Tivo, Roku, a couple laptops, a couple phones, an iPad and a desktop machine, all of which are internet-smart. So when my internet bandwidth tanks and it takes five minutes to load a YouTube video, I want to know what's going on, and there are many potential culprits. I'd like to be able to plug my MacBook into the primary router and see a nice little dashboard of the units on the network and what kind of bandwidth each is using at that moment. I could figure this out from WireShark or tcpdump but figure there has to be an easier way. I've tried a few different commercial products but none really presented the right info. Suggestions? (This may be a question for superuser since my Apple Time Capsule's SNMP capabilities are limited, but I figure admins of small business networks would have dealt w/ the same issue..)

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