How TiVo is messing up customer support.
- by James Fleming
Ok,
So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit). That was yesterday. Today, when we go to watch a little TV, and…