[Environment] Server Sharepoint Portal Server 2003 Client Windows XP Internet Explorer 6.0 Microsoft Office 2003 Hello~ Today I received a call from one of my client and she said that she received an alert, "Ambiguous name detected: tempDDE" when attemping to open a doc from library. So I googled some and found solutions from MS and others and modified from Normal.dot to Normal1.dot. But after that, when I opened it again from library another problem happend and it is the doc contents is not loaded. When I click the link of doc, then the WIN?WORD.exe pops up but the contents of the document is not showing up (Silent). I tried some Open the doc file using Word Open Menu (Library Link) = Worked Get the url of the file and open it uing using Word Open Menu = Worked Add the url to Trusted Site = Done but not helped Any advices are welcomed. Thanks, Karl