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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • High load average due to high system cpu load (%sys)

    - by Nick
    We have server with high traffic website. Recently we moved from 2 x 4 core server (8 cores in /proc/cpuinfo), 32 GB RAM, running CentOS 5.x, to 2 x 4 core server (16 cores in /proc/cpuinfo), 32 GB RAM, running CentOS 6.3 Server running nginx as a proxy, mysql server and sphinx-search. Traffic is high, but mysql and sphinx-search databases are relatively small, and usually everything works blazing fast. Today server experienced load average of 100++. Looking at top and sar, we noticed that (%sys) is very high - 50 to 70%. Disk utilization was less 1%. We tried to reboot, but problem existed after the reboot. At any moment server had at least 3-4 GB free RAM. Only message shown by dmesg was "possible SYN flooding on port 80. Sending cookies.". Here is snippet of sar 11:00:01 CPU %user %nice %system %iowait %steal %idle 11:10:01 all 21.60 0.00 66.38 0.03 0.00 11.99 We know that this is traffic issue, but we do not know how to proceed future and where to check for solution. Is there a way we can find where exactly those "66.38%" are used. Any suggestions would be appreciated.

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  • Microsoft Tech-Ed North America 2010 - SQL Server Upgrade, 2000 - 2005 - 2008: Notes and Best Practi

    - by ssqa.net
    It is just a week to go for Tech-Ed North America 2010 in New Orleans, this time also I'm speaking at this conference on the subject - SQL Server Upgrade, 2000 - 2005 - 2008: Notes and Best Practices from the Field... more from here .. It is a coincedence that this is the 2nd time the same talk has been selected in Tech-Ed North America for the topic I have presented in SQLBits before....(read more)

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  • Tech Germs – Tis the Season [Infographic]

    - by Asian Angel
    Think the tech and household items you work with or use on a daily basis are clean? Then think again. View a Larger Version of the Infographic Tech Germs [infographic] – Blog Post [via Elinor Mills] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • high load average, high wait, dmesg raid error messages (debian nfs server)

    - by John Stumbles
    Debian 6 on HP proliant (2 CPU) with raid (2*1.5T RAID1 + 2*2T RAID1 joined RAID0 to make 3.5T) running mainly nfs & imapd (plus samba for windows share & local www for previewing web pages); with local ubuntu desktop client mounting $HOME, laptops accessing imap & odd files (e.g. videos) via nfs/smb; boxes connected 100baseT or wifi via home router/switch uname -a Linux prole 2.6.32-5-686 #1 SMP Wed Jan 11 12:29:30 UTC 2012 i686 GNU/Linux Setup has been working for months but prone to intermittently going very slow (user experience on desktop mounting $HOME from server, or laptop playing videos) and now consistently so bad I've had to delve into it to try to find what's wrong(!) Server seems OK at low load e.g. (laptop) client (with $HOME on local disk) connecting to server's imapd and nfs mounting RAID to access 1 file: top shows load ~ 0.1 or less, 0 wait but when (desktop) client mounts $HOME and starts user KDE session (all accessing server) then top shows e.g. top - 13:41:17 up 3:43, 3 users, load average: 9.29, 9.55, 8.27 Tasks: 158 total, 1 running, 157 sleeping, 0 stopped, 0 zombie Cpu(s): 0.4%us, 0.4%sy, 0.0%ni, 49.0%id, 49.7%wa, 0.0%hi, 0.5%si, 0.0%st Mem: 903856k total, 851784k used, 52072k free, 171152k buffers Swap: 0k total, 0k used, 0k free, 476896k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 3935 root 20 0 2456 1088 784 R 2 0.1 0:00.02 top 1 root 20 0 2028 680 584 S 0 0.1 0:01.14 init 2 root 20 0 0 0 0 S 0 0.0 0:00.00 kthreadd 3 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/0 4 root 20 0 0 0 0 S 0 0.0 0:00.12 ksoftirqd/0 5 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/0 6 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/1 7 root 20 0 0 0 0 S 0 0.0 0:00.16 ksoftirqd/1 8 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/1 9 root 20 0 0 0 0 S 0 0.0 0:00.42 events/0 10 root 20 0 0 0 0 S 0 0.0 0:02.26 events/1 11 root 20 0 0 0 0 S 0 0.0 0:00.00 cpuset 12 root 20 0 0 0 0 S 0 0.0 0:00.00 khelper 13 root 20 0 0 0 0 S 0 0.0 0:00.00 netns 14 root 20 0 0 0 0 S 0 0.0 0:00.00 async/mgr 15 root 20 0 0 0 0 S 0 0.0 0:00.00 pm 16 root 20 0 0 0 0 S 0 0.0 0:00.02 sync_supers 17 root 20 0 0 0 0 S 0 0.0 0:00.02 bdi-default 18 root 20 0 0 0 0 S 0 0.0 0:00.00 kintegrityd/0 19 root 20 0 0 0 0 S 0 0.0 0:00.00 kintegrityd/1 20 root 20 0 0 0 0 S 0 0.0 0:00.02 kblockd/0 21 root 20 0 0 0 0 S 0 0.0 0:00.08 kblockd/1 22 root 20 0 0 0 0 S 0 0.0 0:00.00 kacpid 23 root 20 0 0 0 0 S 0 0.0 0:00.00 kacpi_notify 24 root 20 0 0 0 0 S 0 0.0 0:00.00 kacpi_hotplug 25 root 20 0 0 0 0 S 0 0.0 0:00.00 kseriod 28 root 20 0 0 0 0 S 0 0.0 0:04.19 kondemand/0 29 root 20 0 0 0 0 S 0 0.0 0:02.93 kondemand/1 30 root 20 0 0 0 0 S 0 0.0 0:00.00 khungtaskd 31 root 20 0 0 0 0 S 0 0.0 0:00.18 kswapd0 32 root 25 5 0 0 0 S 0 0.0 0:00.00 ksmd 33 root 20 0 0 0 0 S 0 0.0 0:00.00 aio/0 34 root 20 0 0 0 0 S 0 0.0 0:00.00 aio/1 35 root 20 0 0 0 0 S 0 0.0 0:00.00 crypto/0 36 root 20 0 0 0 0 S 0 0.0 0:00.00 crypto/1 203 root 20 0 0 0 0 S 0 0.0 0:00.00 ksuspend_usbd 204 root 20 0 0 0 0 S 0 0.0 0:00.00 khubd 205 root 20 0 0 0 0 S 0 0.0 0:00.00 ata/0 206 root 20 0 0 0 0 S 0 0.0 0:00.00 ata/1 207 root 20 0 0 0 0 S 0 0.0 0:00.14 ata_aux 208 root 20 0 0 0 0 S 0 0.0 0:00.01 scsi_eh_0 dmesg suggests there's a disk problem: .............. (previous episode) [13276.966004] raid1:md0: read error corrected (8 sectors at 489900360 on sdc7) [13276.966043] raid1: sdb7: redirecting sector 489898312 to another mirror [13279.569186] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13279.569211] ata4.00: irq_stat 0x40000008 [13279.569230] ata4.00: failed command: READ FPDMA QUEUED [13279.569257] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13279.569262] res 41/40:00:05:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13279.569306] ata4.00: status: { DRDY ERR } [13279.569321] ata4.00: error: { UNC } [13279.575362] ata4.00: configured for UDMA/133 [13279.575388] ata4: EH complete [13283.169224] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13283.169246] ata4.00: irq_stat 0x40000008 [13283.169263] ata4.00: failed command: READ FPDMA QUEUED [13283.169289] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13283.169294] res 41/40:00:07:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13283.169331] ata4.00: status: { DRDY ERR } [13283.169345] ata4.00: error: { UNC } [13283.176071] ata4.00: configured for UDMA/133 [13283.176104] ata4: EH complete [13286.224814] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13286.224837] ata4.00: irq_stat 0x40000008 [13286.224853] ata4.00: failed command: READ FPDMA QUEUED [13286.224879] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13286.224884] res 41/40:00:06:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13286.224922] ata4.00: status: { DRDY ERR } [13286.224935] ata4.00: error: { UNC } [13286.231277] ata4.00: configured for UDMA/133 [13286.231303] ata4: EH complete [13288.802623] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13288.802646] ata4.00: irq_stat 0x40000008 [13288.802662] ata4.00: failed command: READ FPDMA QUEUED [13288.802688] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13288.802693] res 41/40:00:05:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13288.802731] ata4.00: status: { DRDY ERR } [13288.802745] ata4.00: error: { UNC } [13288.808901] ata4.00: configured for UDMA/133 [13288.808927] ata4: EH complete [13291.380430] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13291.380453] ata4.00: irq_stat 0x40000008 [13291.380470] ata4.00: failed command: READ FPDMA QUEUED [13291.380496] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13291.380501] res 41/40:00:05:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13291.380577] ata4.00: status: { DRDY ERR } [13291.380594] ata4.00: error: { UNC } [13291.386517] ata4.00: configured for UDMA/133 [13291.386543] ata4: EH complete [13294.347147] ata4.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0 [13294.347169] ata4.00: irq_stat 0x40000008 [13294.347186] ata4.00: failed command: READ FPDMA QUEUED [13294.347211] ata4.00: cmd 60/08:00:00:6a:05/00:00:23:00:00/40 tag 0 ncq 4096 in [13294.347217] res 41/40:00:06:6a:05/00:00:23:00:00/40 Emask 0x409 (media error) <F> [13294.347254] ata4.00: status: { DRDY ERR } [13294.347268] ata4.00: error: { UNC } [13294.353556] ata4.00: configured for UDMA/133 [13294.353583] sd 3:0:0:0: [sdc] Unhandled sense code [13294.353590] sd 3:0:0:0: [sdc] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE [13294.353599] sd 3:0:0:0: [sdc] Sense Key : Medium Error [current] [descriptor] [13294.353610] Descriptor sense data with sense descriptors (in hex): [13294.353616] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00 [13294.353635] 23 05 6a 06 [13294.353644] sd 3:0:0:0: [sdc] Add. Sense: Unrecovered read error - auto reallocate failed [13294.353657] sd 3:0:0:0: [sdc] CDB: Read(10): 28 00 23 05 6a 00 00 00 08 00 [13294.353675] end_request: I/O error, dev sdc, sector 587557382 [13294.353726] ata4: EH complete [13294.366953] raid1:md0: read error corrected (8 sectors at 489900544 on sdc7) [13294.366992] raid1: sdc7: redirecting sector 489898496 to another mirror and they're happening quite frequently, which I guess is liable to account for the performance problem(?) # dmesg | grep mirror [12433.561822] raid1: sdc7: redirecting sector 489900464 to another mirror [12449.428933] raid1: sdb7: redirecting sector 489900504 to another mirror [12464.807016] raid1: sdb7: redirecting sector 489900512 to another mirror [12480.196222] raid1: sdb7: redirecting sector 489900520 to another mirror [12495.585413] raid1: sdb7: redirecting sector 489900528 to another mirror [12510.974424] raid1: sdb7: redirecting sector 489900536 to another mirror [12526.374933] raid1: sdb7: redirecting sector 489900544 to another mirror [12542.619938] raid1: sdc7: redirecting sector 489900608 to another mirror [12559.431328] raid1: sdc7: redirecting sector 489900616 to another mirror [12576.553866] raid1: sdc7: redirecting sector 489900624 to another mirror [12592.065265] raid1: sdc7: redirecting sector 489900632 to another mirror [12607.621121] raid1: sdc7: redirecting sector 489900640 to another mirror [12623.165856] raid1: sdc7: redirecting sector 489900648 to another mirror [12638.699474] raid1: sdc7: redirecting sector 489900656 to another mirror [12655.610881] raid1: sdc7: redirecting sector 489900664 to another mirror [12672.255617] raid1: sdc7: redirecting sector 489900672 to another mirror [12672.288746] raid1: sdc7: redirecting sector 489900680 to another mirror [12672.332376] raid1: sdc7: redirecting sector 489900688 to another mirror [12672.362935] raid1: sdc7: redirecting sector 489900696 to another mirror [12674.201177] raid1: sdc7: redirecting sector 489900704 to another mirror [12698.045050] raid1: sdc7: redirecting sector 489900712 to another mirror [12698.089309] raid1: sdc7: redirecting sector 489900720 to another mirror [12698.111999] raid1: sdc7: redirecting sector 489900728 to another mirror [12698.134006] raid1: sdc7: redirecting sector 489900736 to another mirror [12719.034376] raid1: sdc7: redirecting sector 489900744 to another mirror [12734.545775] raid1: sdc7: redirecting sector 489900752 to another mirror [12734.590014] raid1: sdc7: redirecting sector 489900760 to another mirror [12734.624050] raid1: sdc7: redirecting sector 489900768 to another mirror [12734.647308] raid1: sdc7: redirecting sector 489900776 to another mirror [12734.664657] raid1: sdc7: redirecting sector 489900784 to another mirror [12734.710642] raid1: sdc7: redirecting sector 489900792 to another mirror [12734.721919] raid1: sdc7: redirecting sector 489900800 to another mirror [12734.744732] raid1: sdc7: redirecting sector 489900808 to another mirror [12734.779330] raid1: sdc7: redirecting sector 489900816 to another mirror [12782.604564] raid1: sdb7: redirecting sector 1242934216 to another mirror [12798.264153] raid1: sdc7: redirecting sector 1242935080 to another mirror [13245.832193] raid1: sdb7: redirecting sector 489898296 to another mirror [13261.376929] raid1: sdb7: redirecting sector 489898304 to another mirror [13276.966043] raid1: sdb7: redirecting sector 489898312 to another mirror [13294.366992] raid1: sdc7: redirecting sector 489898496 to another mirror although the arrays are still running on all disks - they haven't given up on any yet: # cat /proc/mdstat Personalities : [raid1] [raid0] md10 : active raid0 md0[0] md1[1] 3368770048 blocks super 1.2 512k chunks md1 : active raid1 sde2[2] sdd2[1] 1464087824 blocks super 1.2 [2/2] [UU] md0 : active raid1 sdb7[0] sdc7[2] 1904684920 blocks super 1.2 [2/2] [UU] unused devices: <none> So I think I have some idea what the problem is but I am not a linux sysadmin expert by the remotest stretch of the imagination and would really appreciate some clue checking here with my diagnosis and what do I need to do: obviously I need to source another drive for sdc. (I'm guessing I could buy a larger drive if the price is right: I'm thinking that one day I'll need to grow the size of the array and that would be one less drive to replace with a larger one) then use mdadm to fail out the existing sdc, remove it and fit the new drive fdisk the new drive with the same size partition for the array as the old one had use mdadm to add the new drive into the array that sound OK?

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  • Suggestions for programming language and database for a high end database querying system (>50 milli

    - by mmdave
    These requirements are sketchy at the moment, but will appreciate any insights. We are exploring what would be required to build a system that can handle 50 database million queries a day - specifiically from the programming language and database choice Its not a typical website, but an API / database accessing through the internet. Speed is critical. The application will primarily receive these inputs (about a few kb each) and will have to address each of them via the database lookup. Only a few kb will be returned. The server will be run over https/ssl.

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  • Preparing for Those ‘Requests for Tech Help’ Ahead of Time Can Pay Off [Humorous Image]

    - by Asian Angel
    We have all been there…waiting for the inevitable ‘repeat request’ for help, but ‘sometimes’ you can save the day ahead of time with a little bit of preparation! Then there are the times when it is just best to admit defeat… Found this today while working on a clients completely hosed PC… [Reddit IIIIIIITTTTTTTTTTTT] [via Fail Desk] How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It

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  • Soluto’s New Quick Question Button Makes Family Tech Support Simple

    - by Jason Fitzpatrick
    Soluto, a computer and boot management tool, now features a Quick Question button that allows the people you help out to easily click a button and send you both a short message and a screenshot of the problem. Any time your friend or family member presses F8, Soluto will take a screenshot of the screen, the Task Manager history, and a note from the user highlighting what issue they’re experiencing, and then email it all to you. After reviewing the email you can easily login to Soluto to remotely manage your friend’s computer and help with the problem. For more information about Soluto you can check out our previous reviews of the service here and here, or just hit up the link below to read more and take Soluto for a test drive. Soluto is a free service (for the first 5 computers), Windows only. Introducing Quick Question [The Soluto Blog] Java is Insecure and Awful, It’s Time to Disable It, and Here’s How What Are the Windows A: and B: Drives Used For? HTG Explains: What is DNS?

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  • Microsoft SQL Server High-Availability Videos and Q&A Log

    - by KKline
    You Want Videos? We Got Videos! I always enjoy getting the chance to catch up with author, consultant, and Microsoft Clustering MVP Allan Hirt . Allan and I recently presented two sessions covering an overview of high availability in Microsoft SQL Server and, the following week, a demo of how to implement several different kinds of high availability techniques including database mirroring, transactional replication, and Windows clustering services. You can see videos of these presentations at the...(read more)

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  • High load (and high temp) with idle processes

    - by Nanne
    I've got a semi-old laptop (toshiba satellite a110-228), that's appointed 'laptop for the kids' by my sister. I've installed ubuntu netbook (10.10) on it because of the lack-of memory and it seems to work fine, accept from some heat-issues. These where never a problem under windows. It looks like I've got something similar to this problem: Load is generally 1 or higher, sometimes its stuck at 0.80, but its way to high. Top/htop only show a couple of percentage CPU use (which isn't too shocking, as i'm not doing anything). At this point all the software is stock, and i'd like to keep it that way because its supposed to be the easy-to-maintain kids computer. Now I'd like to find out: What could be the cause of the high load? Could it be as this thread implies, some driver, are there other options to check? How could I see what is really keeping the system hot and bothered? How to check what runs, etc etc? I'd like to pinpoint the culprint. further steps to take for debugging? The big bad internet leads me to believe that it might be the graphics drivers. The laptop has an Intel 945M chipset, but that doesn't seem to be one of the problem childs in this manner (I read a lot abotu ATI drivers that need special isntall). I'd not only welcome hints to directly solve this (duh) but also help in starting to debug what is going on. I am really hesitant in installing an older kernel, as I want it to be stock, and easy upgradeable (because I don't live near it, it should run without me ;) ) As an afterthought: to keep the whole thing cooler, can I 'amp up' the fancontrol? Its only going "airplane" mode when the computer is 95 Celcius, which is a tad late for my taste. Top: powertop:

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  • Consumer Electronics Show (CES):CRM for High Technology Firms

    - by charles.knapp
    The Consumer Electronics Show, opening Thursday, showcases product innovations that stem from best practices in design, manufacturing, and distribution. Oracle and IBM invite you to learn best practices from peers, as well as why it matters to use CRM tailored for high technology firms -- offered only by Oracle. On Wednesday, January 5, 1-7 pm at the Bellagio Hotel Las Vegas, learn from peers at IBM, VTech, Plantronics, Cisco, Symantec, and Oracle about how to improve:Channel sales, marketing, and operations management - maximize new product introductions (NPI), sales, forecasts, training, channel promotions, and settlement Winning the deal - determine the right price for the right deal for the "perfect quote," capture the order, and manage orders Collaborative and rapid supply chain planning - improve agility, inventory turns, and profits Please join us for the Oracle/IBM CES High Technology Summit and make useful connections with your peers at the evening networking reception. Register now for this FREE event.

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  • Soda Cans Exploding Under the Stress of High Voltage [Video]

    - by Jason Fitzpatrick
    In an effort to start your Monday off in true Mad Scientist style, we bring you soda cans being decimated by thousands of volts in a “Thumper”. What is a thumper, you ask? During office hours, it’s a high-voltage testing unit most often used to stress test electric cables. In the off hours, however, the electrical engineering geeks over at The Geek Group like to shove anywhere from a few hundred to thousands of volts through unsuspecting objects to see what happens. In this installation they’re shooting high voltage through a variety of soft drink cans with an end result that sounds and looks like a cannon loaded with Mountain Dew. [via Hacked Gadgets] HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It HTG Explains: Learn How Websites Are Tracking You Online

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  • Bullet Time in Real Life: Impacts Slowed Down with High Speed Cameras

    - by Jason Fitzpatrick
    Combine a little shooting range fun with a camera capable of shooting a million frames per second and you’ve got yourself the basis of pretty hypnotizing video. In the video above various rifle and handgun rounds are fired at a variety of materials–sheet metal, plate metal, gelatin–and captured in a halo of fragments and splatters. Have an equally enthralling high speed video to share? Throw a link in the comments! [via Mashable] How To Be Your Own Personal Clone Army (With a Little Photoshop) How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume

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  • WWDC and Tech Ed: A Tale of Two DevCons

    - by andrewbrust
    Next week marks the first full week of June.  Summer will feel in full swing and it will be a pretty big season for technology.  In seeming acknowledgement of that very fact, both Apple and Microsoft will be holding large developers conferences starting Monday.  Apple will hold its annual Worldwide Developers Conference (WWDC) in lovely San Francisco and Microsoft will hold its Tech Ed conference in muggy, oil-laden yet soulful New Orleans.  A brief survey of each show reveals much about the differences in each company’s offerings, strategy, and approach to customers and partners. In the interest of full disclosure, I must explain that I will be speaking at Microsoft’s Tech Ed show, and have done so, on and off, since 2003.  I have never been to an Apple conference and, as readers of this blog may know, I acquired my first ever Apple product 2 months ago when I bought an iPad on the day of that product’s launch.  I think I have keen insights into Microsoft’s conference.  My ability to comment on Apple’s event ranges somewhere between backseat driver and naive observer.  Just so you know. Although both shows cater to their respective company’s developers, there are a number of differences in the events’ purposes and content approaches.  First off, let’s consider each show as a news and PR vehicle.  WWDC will feature Steve Jobs’ keynote address and most likely will be where Apple officially reveals details of its 4th-generation iPhone. Jobs will likely also provide deep background information on the corresponding iPhone OS release.  These presumed announcements will make the show a magnet for the tech press and tech blogger elite.  Apple’s customers will be interested too, especially since the iPhone OS release will likely be made available to owners of existing iPhone, iPod Touch and iPad devices. Tech Ed, on the other hand, may not be especially newsworthy at all.  The keynote address will be given by Bob Muglia, who is President of the company’s Server and Tools Division, and he’ll likely be reviewing things more than previewing them. That’s because the company has, in the last 6-8 months, already released new versions of a majority of its products, including Windows, Office, SharePoint, SQL Server, Exchange, its Azure cloud platform, its .NET software development layer, its Silverlight Rich Internet Application (RIA) technology and its Visual Studio developer suite.  Redmond’s product pipeline has functioned more like a firehose of late, and the company has a ton of work to do to get developers up to speed on everything that’s new. I know I keep saying “developers,” but in Tech Ed’s case, that’s not really accurate.  In North America, Tech Ed caters to both developers and IT pros (i.e. technologists who work with physical IT infrastructure, as well as security and administration of the server software that runs on it).  This pairing has, since its inception, struck some as anomalous and others, including many exhibitors, as very smart. Certainly, it means Tech Ed ends up being a confab for virtually all professionals in Microsoft’s ecosystem.  And this year, Microsoft’s Business Intelligence (BI) conference will be co-located with Tech Ed, further enhancing that fusion effect. Clearly then, Microsoft’s show will focus on education, as its name assures us.  Apple’s will serve as both a press event and an opportunity to get its own App Store developer channel synced up with its newest technology advances.  For example, we already know that iPhone OS 4.0 will provide for a limited multitasking capability; that will only work well if people know how to code to it in a capable way.  Apple also told us its iAd advertising platform will be part of the new OS, and Steve Jobs insists that’s to provide a revenue opportunity for developers.  This too, then, needs to be explicated and soaked up buy the faithful. A look at each show’s breakout session lineup provides some interesting takeaways.  WWDC will have very few Mac-specific sessions on offer, and virtually no sessions that at are IT- or “Enterprise-“ related.  It’s all about the phone, music players and tablets.  However, WWDC will have plenty of low-level, hardcore tech coverage of such things as Advanced Memory Analysis and Creating Secure Applications, as well as lots of rich media-related content like Core Animation and Game Design and Development.  Beyond Apple’s proprietary platform, WWDC will also feature an array of sessions on HTML 5 and other Web standards.  In all, WWDC offers over 100 technical sessions and hands-on labs. What about Tech Ed’s editorial content?  Like the target audience, it really runs the gamut.  The show has 21 tracks (versus WWDC’s 5) and more than 745 “learning opportunities” which include breakout sessions, demo stations, hands-on labs and BIrds of a Feather discussion sessions.  Topics range from Architecture talks like Patterns of Parallel Programming to cloud computing talks like Building High Capacity Compute Applications with Windows Azure to IT-focused topics like Virtualization of Microsoft SharePoint 2010 Farm Architecture.  I also count 19 sessions on Windows Phone 7.  Unfortunately, with regard to Web standards and HTML 5, only a few sessions are offered, all of them specific to Internet Explorer. All-in-all, Apple’s show looks more exciting and “sexier” than Tech Ed. Microsoft’s show seems a lot more enterprise-focused than WWDC. This is, of course, well in sync with each company’s approach and products.  Microsoft’s content is much wider ranging and bests WWDC in sheer volume of sessions and labs.  I suppose some might argue that less is more; others that Apple’s consumer-focused offerings simply don’t provide for the same depth of coverage to a business audience.  Microsoft has a serious focus on the cloud and  a paucity of coverage on client-side Web standards; Apple has virtually no cloud offering at all.  Again, this reflects each tech titan’s go-to-market strategy. My own take is that employees of each company should attend the other’s event.  The amount of mutual exclusivity in content may make sense in terms of corporate philosophy, but the reality is that each company could stand to diversify into the other’s territory, at least somewhat. My own talk at Tech Ed will focus on competitive analysis around Microsoft’s BI products.  Apple does not today figure into that analysis. Maybe one day it will.

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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • What do you consider to be a high-level language and for what reason?

    - by Anto
    Traditionally, C was called a high-level language, but these days it is often referred to as a low-level language (it is high-level compared to Assembly, but it is very low-level compared to, for instance, Python, these days). Generally, everyone calls languages of the sort of Python and Java high-level languages nowadays. How would you judge whether a programming language really is a high-level language (or a low-level one)? Must you give direct instructions to the CPU while programming in a language to call it low-level (e.g. Assembly), or is C, which provides some abstraction from the hardware, a low-level language too? Has the meaning of "high-level" and "low-level" changed over the years?

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  • How to force high-dpi scaling?

    - by Ian Boyd
    How can i force an application to be high-dpi scaled? Or alternatively, how can an application that is not manifested as high-dpi aware, and doesn't have dpi-scaling disabled from the Properties-Compatibility tab, not be scaled? Pretend i have an application, who's developers decided to manifest it as high-dpi aware, when it really isn't. How can i force dpi-scaling? Pretend i have an applicaiton that Microsoft has applied the "HighDpiAware" compatiblity shim to, when the application really isn't. How can i force dpi-scaling? Pretend i have an application (i.e. Shareaza) that does not have a dpi-aware manifest, does not disable dpi-scaling from the application's Properties tab, but high-dpi scaling is not being applied? How can i force it? How can i force Windows to apply dpi-scaling to an application? See also

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  • Scalable WordPress Host for High-Volume Site?

    - by Jonathan Eunice
    I need recommendations for a scalable web host for a high volume WordPress web site. For my purposes, high-volume might be 100K-500K visitors/hour. Might think towards a 1M/hour burst rate as a "high water mark." I know WP isn't the highest-performing platform out there (ha!), but it's non-negotiable. I can do "the usual optimizations" (e.g. put static files in a CDN, run and follow the advice of performance analyzers like YSlow, etc). But it will still be WordPress, and there will be a dozen or so plugins involved. So, where to host the site? Most "what's the best WordPress host?" discussions seem to focus on lowest-cost. I need the opposite. What are the high-volume, scalable, or clustered WordPress hosts with which you've had great experiences?

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  • No apparent reason for high load average

    - by Oz.
    We have several web servers running on Amazon (ec2) c1.xlarge, over Amazon AMI. The servers are duplicates of each other, running the exact same hardware and software. Each server spec is: 7 GB of memory 20 EC2 Compute Units (8 virtual cores with 2.5 EC2 Compute Units each) 1690 GB of instance storage 64-bit platform I/O Performance: High API name: c1.xlarge A couple of weeks ago we have run a yum upgrade on one of the servers. Starting on this upgrade the upgraded server started showing a high load average. Needless to say, we did not update the other servers and we can not do so until we understand the reason for this behavior. The strange thing is that when we compare the servers using top or iostat, we can not find the reason for the high load. Note that we have moved traffic from the "problematic" server to the others, which have made the "problematic" server less crowded in terms of requests, and still his load is higher. Do you have any idea what could it be, or where else can we check? Many thanks for the help! Oz. # # proper server # w command # 00:42:26 up 2 days, 19:54, 2 users, load average: 0.41, 0.48, 0.49 USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT pts/1 82.80.137.29 00:28 14:05 0.01s 0.01s -bash pts/2 82.80.137.29 00:38 0.00s 0.02s 0.00s w # # proper server # iostat command # Linux 3.2.12-3.2.4.amzn1.x86_64 _x86_64_ (8 CPU) avg-cpu: %user %nice %system %iowait %steal %idle 9.03 0.02 4.26 0.17 0.13 86.39 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn xvdap1 1.63 1.50 55.00 367236 13444008 xvdfp1 4.41 45.93 70.48 11227226 17228552 xvdfp2 2.61 2.01 59.81 491890 14620104 xvdfp3 8.16 14.47 94.23 3536522 23034376 xvdfp4 0.98 0.79 45.86 192818 11209784 # # problematic server # w command # 00:43:26 up 2 days, 21:52, 2 users, load average: 1.35, 1.10, 1.17 USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT pts/0 82.80.137.29 00:28 15:04 0.02s 0.02s -bash pts/1 82.80.137.29 00:38 0.00s 0.05s 0.00s w # # problematic server # iostat command # Linux 3.2.20-1.29.6.amzn1.x86_64 _x86_64_ (8 CPU) avg-cpu: %user %nice %system %iowait %steal %idle 7.97 0.04 3.43 0.19 0.07 88.30 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn xvdap1 2.10 1.49 76.54 374660 19253592 xvdfp1 5.64 40.98 85.92 10308946 21612112 xvdfp2 3.97 4.32 93.18 1087090 23439488 xvdfp3 10.87 30.30 115.14 7622474 28961720 xvdfp4 1.12 0.28 65.54 71034 16487112

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  • High quality / high speed dvd reader for Mac Pro

    - by deadprogrammer
    I have a high end Mac pro, but one thing in is that I'm unhappy with is a DVD drive. It's a Hitachi GH41N. Apple calls it a "superdrive", but it's anything but. The damn thing makes an amazing amount of noise, and isn't too fast either. What I want is a state of the art, fast, quiet DVD reader, preferably not even a burner. What should I get?

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  • Google I/O 2010 - Tech, innovation, CS, & more: A VC panel

    Google I/O 2010 - Tech, innovation, CS, & more: A VC panel Google I/O 2010 - Technology, innovation, computer science, and more: A VC panel Tech Talks Albert Wenger, Chris Dixon, Dave McClure, Brad Feld, Paul Graham, Dick Costolo What do notable tech-minded VCs think about big trends happening today? In this session, you'll get to hear from and ask questions to a panel of well-respected investors, all of whom are programmers by trade. Albert Wenger, Chris Dixon, Dave McClure, Paul Graham, and Brad Feld will duke it out on a number of hot tech topics with Dick Costolo moderating. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 329 5 ratings Time: 01:00:20 More in Science & Technology

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  • What's the next tech bubble? [closed]

    - by jayd3e
    Today I read one of Jeff Atwood's newest blog posts entitle "Lived Fast, Died Young, Left a Tired Corpse." In the second paragraph, he mentions that: There's plenty of evidence that we're entering another tech bubble. It's just less visible to people outside the tech industry because there's no corresponding stock market IPO frenzy. Yet. I was just curious if anyone has some solid ideas as to what this next tech bubble could be?

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  • High server load - [jbd2/md1-8] using 99.99% IO

    - by Alex
    I've been having spike in load over the last week. This usually occurs once or twice a day. I've managed to identify from iotop that [jbd2/md1-8] is using 99.99 % IO. During the high load times there is no high traffic to the server. Server specs are: AMD Opteron 8 core 16 GB RAM 2x2.000 GB 7.200 RPM HDD Software Raid 1 Cloudlinux + Cpanel Mysql is properly tuned Apart from the spikes, the load usually is around 0.80 at most. I've searched around but can't find what [jbd2/md1-8] does exactly. Has anyone had this problem or does anyone know a possible solution? Thank you. UPDATE: TIME TID PRIO USER DISK READ DISK WRITE SWAPIN IO COMMAND 16:05:36 399 be/3 root 0.00 B/s 38.76 K/s 0.00 % 99.99 % [jbd2/md1-8]

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  • Cheapest High Available Web Server [closed]

    - by xyz
    I would like to create a high-available setup (e.g. a small cluster) for a webserver, i.e. it will run Apache, PHP and MySQL. There will be between 2-8 small websites running with only very little traffic and workload. High availability is however very important. I don't want to be dependent on 1 datacenter, so there must be a minimum of 2 servers placed in different datacenters, and if one server goes down, the user must experience no or only a minimum of downtime - and no data loss. I have considered Amazon AWS using their Elastic Load Balancing, since it is possible to buy 2 EC2 instances in 2 availability zones and set up load balancing and RDS (Multi-AZ). However this seems rather expensive. Using the AWS price calculator http://calculator.s3.amazonaws.com/calc5.html it totals to 185$/month the first year (including the free tier). Are my calculations incorrect or is there a cheaper way to make this HA setup? Best regards

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