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• Logstash shipper & server on the samebox

  - by keftes

  I'm trying to setup a central logstash configuration. However I would like to be sending my logs through syslog-ng and not third party shippers. This means that my logstash server is accepting via syslog-ng all the logs from the agents. I then need to install a logstash process that will be reading from /var/log/syslog-clients/* and grabbing all the log files that are sent to the central log server. These logs will then be sent to redis on the same VM. In theory I need to also configure a second logstash process that will read from redis and start indexing the logs and send them to elasticsearch. My question: Do I have to use two different logstash processes (shipper & server) even if I am in the same box (I want one log server instance)? Is there any way to just have one logstash configuration and have the process read from syslog-ng --- write to redis and also read from redis --- output to elastic search ? Diagram of my setup: [client]-------syslog-ng--- [log server] ---syslog-ng <----logstash-shipper --- redis <----logstash-server ---- elastic-search <--- kibana

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• Is DQS-in-the-cloud on its way?

  - by jamiet

  LinkedIn profiles are always a useful place to find out what's really going on in Microsoft. Today I stumbled upon this little nugget from former SSIS product team member Matt Carroll: March 2012 – December 2012 (10 months)Redmond, WA Took ownership of the SQL 2012 Data Quality Services box product and re-architected and extended it to become a cloud service. Led team and managed product to add dynamic scale, security, multi-tenancy, deployment, logging, monitoring, and telemetry as well as creating new Excel add-in and new ecosystem experience around easily sharing and finding cleansing agents. Personally designed, coded, and unit tested in-memory trigram matching algorithm core to better performance, scale and maintainability. Delivered and supported successful private preview of the new service prior to SQL wide reorganization.  http://www.linkedin.com/profile/view?id=9657184  Sounds as though a Data-Quality-Services-in-the-cloud (which I spoke of as being a useful addition to Microsoft's BI portfolio in my previous blog post Thoughts on Power BI for Office 365 ) might be on its way some time in the future. And what's this SQL wide reorganization? Interesting stuff. @Jamiet  

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• Unhelpful Help

  - by Geoff N. Hiten

  Up until SQL 2012, I recommended installing Books On-Line (BOL) anywhere you installed SQL Server.  It made looking up reference information simpler, especially when you were on a server that didn’t have direct Internet access.  That all changed today.  I started the new Help Viewer with a local copy of BOL.  I actually found what I was looking for and closed the app.  Or so I thought.  Then I noticed something.  A little parasite had attached itself to my system.      Yep, the “Help” system left an “agent” behind.  Now I shouldn’t have to tell you that running application helper agents on server platforms is a bad idea.  And it gets worse.  There is no way to configure the app so that it does NOT start the parasite agent each time you restart help.  So the solution becomes do not install help on production server platforms.  Which is pretty unhelpful.

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• Pathfinding in multi goal, multi agent environment

  - by Rohan Agrawal

  I have an environment in which I have multiple agents (a), multiple goals (g) and obstacles (o). . . . a o . . . . . . . o . g . . a . . . . . . . . . . o . . . . o o o o . g . . o . . . . . . . o . . . . o . . . . o o o o a What would an appropriate algorithm for pathfinding in this environment? The only thing I can think of right now, is to Run a separate version of A* for each goal separately, but i don't think that's very efficient.

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• Simple monitoring utility with up/down statuses of the host's network connectivity and services

  - by Beaming Mel-Bin

  We've looked at many monitoring tools (SolarWinds, Zabbix, Nagios) through out the last 10 years but they never took hold because they are overly complicated. I am willing to try them again or something new at this point but with a much simpler goal: ping to check up and down of host tcp probes to test up and down of service notifications via e-mail web GUI prefer an OSS solution Wanted to know if someone has any recommendations on this. This could be a Windows or Linux application. Preferably without the reqirement of agents. I don't even need SNMP support but that may be nice for expanding once we have the above mentioned bare minimum in place.

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• Speed up loading of test results from builds in Visual Studio

  - by Jakob Ehn

  I still see people complaining about the long time it takes to load test results from a TFS build in Visual Studio. And they make a valid point, it does take a very long time to load the test results, even for a small number of tests. The reason for this is that the test results is not just the result of the test run but also all the binaries that were part of the test run. This often also means that the debug symbols (*.pdb) will be downloaded to your local machine. This reason for this behaviour is that it letsyou re-run the tests locally. However, most of the times this is not what the developer will do, they just want to know which tests failed and why. They can then fix the tests and rerun them locally. It turns out there is a way to load only the test results, which is much faster. The only tricky bit is to find the location of the .trx file that is generated during the build. Particularly in TFS 2010 where you often have multiple build agents, which of corse results in different paths to the trx file. Note: To use this you must have read permission to the build folder on the build agent where the build was executed. Open the build result for the build Click View Log Locate the part where MSTest is invoked. When using test containers, it looks like this:   Note: You can actually search in the log window, press Ctrl+F and you will get a little search box at the bottom. Nice! On the MSTest command line call, locate the /resultsfileroot parameter, which points to the folder where the test results are stored Note that this path is local for the build server, so you need to replace the drive letter with the server name: D:\Builds\Project\TestResults to \Project\TestResults">\\<BuildServer>\Project\TestResults Double-click on the .trx file and you will notice that it loads much faster compared to opening it from the build log window

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• Cannot get Backup Exec to backup Exchange.

  - by Shawn Gradwell

  I have a media server, Windows Server 2008 SP2 running Backup Exec 2010 R2. The SQL and other Windows agents work but I cannot backup the Exchange 2010 server running Windows Server2008 R2. I have the correct license for the Exchange agent - installed on the media server, and I installed Exchange Management tools on the media server. The 'Microsoft Exchange Database Availability Group' option is greyed out and if I select the server under a new backup job I can expand the 'Microsoft Information Store' option and see the mail database name but showing 0Kb. When I try to back it up it gives an error displaying: The job failed with the following error: Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found, however. Update the selection list and run the job again.

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• Domino 8.5.3: Modify Subject of Incoming Email

  - by Void

  I am a newbie in managing and development for Domino. Recently, I have request from other teams at work to set up a filter or agent for incoming mail. This is the requirement for the request: Look for Incoming Mail addressed to #CRITICAL (mutlipurpose, internal group containing a list of engineers) For mail matching Point 1, append "For Immediate Action: " to the front of the Subject Some restrictions I have: Only the Domino server is under my charge, not to touch on network-side or other servers No 3rd party software to be installed I have gone through the configurations in the Domino server and the closest thing I have to filtering Email is the Router/SMTP Restrictions... Rules. But this is not able to fulfill Point 2 in any way. Is this even possible using just Domino server settings, or through agents?

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• What are the common mistakes in 'tailored Scrum approaches'?

  - by Clark Gable

  I have seen this before. Management wants to be agile and be scrummified, but does not want to step out of the status quo. My latest observation is no different; here, the Scrum is 'tailored' to the organization; specifically into a weird many-people-process. The diagram showing the different participants. I am putting together a document listing why this will not work. Here are the obvious ones: 1. There are product owner agents (an obvious WTF), who report to the product owner: causing dilution of decision making capability 2. There is a role that looks similar to a manager in the traditional approach - development manager: an obvious attempt at command-and-control model 3. The ScrumMaster's role includes collecting timesheets, which are used to track progress instead of burndown charts: detrimental to agile's efforts to build teams with motivated individuals Leaving the question "how would you convince the management?", my question is more at, "what else do you see as failures in this/similar 'tailored Scrum approaches'? EDIT: The diagram might use a few more details 1. The development manager is not part of the development team, with not very clearly defined responsibilities, except: developer performance assessemnt, recruitment, etc., 2. There are more than two teams (with ScrumMaster+development manager+dev team) with the same product owner for all teams!

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• Error running phusion passenger in standalone mode

  - by msidell

  I'm trying to run standalone phusion passenger so that I can run different ruby rvm configurations on the same host. I already have ruby and passenger running fine on this host. I am following the instructions here. When I run standalone passenger the first time, it appears to successfully install nginx. But then when it tries to run, I get this error: [root@clark directra]# passenger start -a 127.0.0.1 -p 3001 -d --user dweb *** ERROR *** Could not start Passenger Nginx core: nginx: [alert] could not open error log file: open() "/tmp/passenger-standalone.16757/logs/error.log" failed (2: No such file or directory) nginx: [alert] Unable to start the Phusion Passenger watchdog (/var/lib/passenger-standalone/3.0.11-x86-ruby1.9.3-linux-gcc4.1.2-1002/support/ agents/PassengerWatchdog): Permission denied (13) (13: Permission denied) Stopping web server... done FWIW, /tmp is writeable. Any idea what's wrong?

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• Slow Web Performance on two Windows 2008 R2 Terminal Servers

  - by Frank Owen

  We have two Windows 2008 R2 servers that we use for agents to log into to access our customers systems. Saturday morning we received complaints that on both servers the web is running horribly slow. This happens on all websites and the majority of the time the web site times out trying to load. Other users located at the same site but using their desktop machine do not see any issue. We have rebooted the boxes and checked settings and cannot find the cause. The CPU/Memory/Network/Disk Space use on the server is very low. I thought it might have been a MS update causing the issue but it appears the last update was applied in January. We have rebooted both boxes and I am in process of trying a different browser. Any ideas what could be causing this?

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• What is causing Error 15165 in my MSSQL Transactional Replication subscription agent?

  - by Ryan

  Microsoft SQL Server 2008 (SP1) Standard running on Windows 2008. Bidirectional transactional replication is set up between two servers. One of the subscription agents just started getting error 15164. The results of sp_helpsubscriptionerrors is: Source: MSSQL_ENG Error: 15165 Text: Could not find object '(null)' or you do not have permission. Command Id: 320 I have made sure that the SQL Server agent login has both Windows and SQL security access. Full access to the directory structure and sysadmin access to the SQL Server. What else can I do to try to troubleshoot/fix this? Thanks!

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• Lightweight, low cost enterprise backup solution

  - by Scott

  Looking for a backup solution primarily for Windows clients (XP/7), that will either back up to 2 different servers (1 on site, 1 off site - internet - can be our own server), or back up to 1 server and then we would need to somehow backup that server offsite/internet. By lightweight, I mean the backup client software should not eat up much memory and processor since some of the client machines are older. I am used to using Crashplan for home use - the pricing is nice for the amount of backup I get, and it works great / easy to install and get going - I can back up to my own machines locally and over the net. However, the price is going to be a little steep for enterprise level backup, 1500+ machines. Possibly ZManda and Bacula are good choices to consider? Are they light weight? Can the clients/agents be set to go over the net and/or multiple backup servers?

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• We are moving an Access based corporate front-end into a Web-based App

  - by Max Vernon

  We have an enterprise application with a front end written in Microsoft Access 2003 that has evolved over the past 6 years. The back end data, and a fair amount of back-end logic is contained within several Microsoft SQL Server databases. This front end app consists of around 180 forms, and over 120,000 lines of code, and interacts with VB.Net DLLs that support various critical functions used by our sales force. The current system makes use of 3 monitors to display various information; the Access app uses COM+ to control Microsoft Outlook and Internet Explorer for various purposes. The Access front end sometimes occupies 2 screens, automatically resizing itself based on Windows API-reported screen dimensions. The app also uses a Google map to present data to our agents, and allows two-way interactivity with the map through COM+ connectivity to JavaScript contained in the Google map. At the urging of senior management, we are looking to completely rewrite this application using some web-based technology, such as ASP.Net or perhaps a LAMP stack (the thinking with the LAMP stack thing is "free" is pretty cheap). We want to move to a web-based app so we can eliminate the dependency on our physical location for hiring new sales force members. Currently, our main office is full to capacity, and we need to continue growing the company. Does anyone have any thoughts on what would be the best technology to use for a web-based app of this magnitude? Keeping in mind the app is dependent on back-end services on our existing infrastructure. The app handles financial data and personal customer data, among other things. [I've looked at Best practices for moving large MS Access application towards .Net? and read the answers, and most of the comments. Interesting reading, and has some valid points, but our C.O.O. and contracted Software Architect are pushing for a full web-based app, not a .Net Windows App]

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• The 2012 JAX Innovation Awards

  - by Janice J. Heiss

  A new article, now up on otn/java, titled “The 2012 JAX Innovation Awards” reports on  important Java developments celebrated by the Awards, which were announced in July of 2012. The Awards, given by S&S Media Group, aim to, "Reward those technologies, companies, organizations and individuals that make outstanding contributions to Java." The Awards fall into three categories: Most Innovative Java Technology, Most Innovative Java Company, and Top Java Ambassador. In addition, a finalist who did not win an award receives a Special Jury prize, "in acknowledgement of their unique contribution and positive impact on the Java ecosystem."The winners were: JetBrains for Most Innovative Java Company; Adam Bien as Top Java Ambassador; Restructure 101, created by Headway Software, as Most Innovative Technology; and Charles Nutter, Special Jury award. Each winner received a $2,500 prize. The five finalists in each category were invited to attend the JAX Conference in San Francisco, California. This year's winners each received a $2,500 prize. JetBrains Fellow, Ann Oreshnikova, listed her favorite JetBrains innovations: * Nullability annotations and nullability checker* CamelCase navigation and completion* Continuous Integration in grid (on multiple agents), in TeamCity* IntelliJ Platform and its language support framework* MPS language workbench* Kotlin programming languageWhen asked what currently excites him about Java, Adam Bien, winner of the Java Ambassador Award, expressed enthusiasm over the increasing interest of smaller companies and startups for Java EE. “This is a very good sign,” he said. “Only a few years ago J2EE was mostly used by larger companies -- now it becomes interesting even for one-person shows. Enterprise Java events are also extremely popular. On the Java SE side, I'm really excited about Project Nashorn.”Special Jury Prize Winner, Charles Nutter of Red Hat, remarked that, “JRuby seems to have hit a tipping point this past year, moving from ‘just another Ruby implementation’ to ‘the best Ruby implementation for X,’ where X may be performance, scaling, big data, stability, reliability, security, and a number of other features important for today's applications. Check out the complete article here.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• How can I whitelist a user-agent in nginx?

  - by djb

  I'm trying to figure out how to whitelist a user agent from my nginx conf. All other agents should be shown a password. In my naivity, I tried to put the following in before deny all: if ($http_user_agent ~* SpecialAgent ) { allow; } but I'm told "allow" directive is not allowed here (!). How can I make it work? A chunk of my config file: server { server_name site.com; root /var/www/site; auth_basic "Restricted"; auth_basic_user_file /usr/local/nginx/conf/htpasswd; allow 123.456.789.123; deny all; satisfy any; #other stuff... } Thanks for any help.

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• puppet agent doesn't retrieve files from master

  - by nicmon

  I have a very basic question regarding to Puppet 3.0.1 configuration. I setup a puppet master server (CentOS) with 2 agents (CentOS and Windows 7), all 3 can ping and access each other. There is no error at all. I have copied a file under /etc/puppet/files/test2.txt my site.pp (/etc/puppet/manifests) contains these lines: node default { include test file { "/tmp/testmaster.txt": owner => root, group => root, mode => 644, source => "puppet:///files/test2.txt" } } but there will no file be created on agent servers under /tmp/ once I run "puppet agent --test" here is the output: [root@agent1 ~]# puppet agent --test Info: Retrieving plugin Info: Caching catalog for agent1.mydomain.com Info: Applying configuration version '1354267916' Finished catalog run in 0.02 seconds "puppet apply /etc/puppet/manifests/site.pp" creates the testmaster.txt under /tmp/ on master.

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• Merge Publication Data Partition Snapshot generation

  - by David Osborn

  I have a merge publication in SQL 2008 R2 with data partitions and I am wondering when I should generate the snapshots for the data partitions. I get an error sometimes when bringing a new subscribe online related to the partition snapshot being out of date and I am wondering if this has to do with the publication snapshot being scheduled at the same time as the partition snapshots. I'm not really sure how the partition snapshot gets generated, but it appears maybe it is getting generated before the publication snapshot. If this is the case how should I be scheduling the partition snapshots to get generated? Should I set them to run x number of minutes after the publication snapshot? this seems kind of poor to do in case the publication snapshot takes awhile or fails. It seems to me the publication snapshot should just run the data partition snapshot agents when it is done if this is the case.

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• How to whitelist a user agent for nginx?

  - by djb

  I'm trying to figure out how to whitelist a user agent from my nginx conf. All other agents should be shown a password prompt. In my naivity, I tried to put the following in before deny all: if ($http_user_agent ~* SpecialAgent ) { allow; } but I'm told "allow" directive is not allowed here (!). How can I make it work? A chunk of my config file: server { server_name site.com; root /var/www/site; auth_basic "Restricted"; auth_basic_user_file /usr/local/nginx/conf/htpasswd; allow 123.456.789.123; deny all; satisfy any; #other stuff... } Thanks for any help.

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• mass deploy Oracle patches with OEM with different OS's

  - by bobsmith12

  I have not been able to get this to work. We are running our OEM grid control database/oms on Red Hat 5(32 bit), but our databases are on Solaris x86-64. I could not mass deploy agents since the Operating Systems were different. When I download patches it is by OS. Is there a way to mass deploy to multiple operating systems? I have alot of databases. I was given the redhat server for OEM because it was available. We are have 10.1,10.2, and 11.1 databases. OEM DB is 10.2.0.5

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• Web log files analyzer

  - by Peter Štibraný

  I already use Google Analytics on my page, but I'd like to get additional info from log files. I've looked at various packages during last days, but nothing impressed me so far. Some requirements: must work on log file level (I use apache combined logs, but can configure apache to produce other types of logs) can generate static reports (windows/linux) or use GUI (windows only) should be easy to add custom user agents, and rerun analysis if it can recognize installation of eclipse plugins from log, that would be big plus understands google serp position referer should not require two days to setup (awstats, I am looking at you) should be still under active developement (i.e. analog isn't good answer) preferrably free, or at not very expensive :-) Any good analyzers programs out there?

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• handle actions diferent to Command with Asterisk::AMI

  - by rkmax

  I'm learning Asterisk :: AMI, but all examples deal with the action Command. i've tryed to run the following action (no success) my $action = $astman->action({ Action => "Agents" }); i have the following sub for print response work fine for Action => 'Command' if i try other thing diferent i dont get response in CMD, how i can get response from others Actions? sub print_response { my $action = shift; print "\nResponse: ", $action->{'Response'}; print "\nMessage: ", $action->{'Message'}; print "\nActionID: ", $action->{'ActionID'}; if(defined $action->{'CMD'}) { print "\nCMD: ", scalar(@{$action->{'CMD'}}); print "\n-------------------------------------------\n"; foreach (@{$action->{'CMD'}}) { print $_, "\n"; } print "\n-------------------------------------------\n"; } print "\nCompleted: ", $action->{'COMPLETED'}; print "\nGood: ", $action->{'GOOD'}; }

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• CentOS: OpsCenter does not see other node's agent

  - by Alice

  I'm new with Apache Cassandra. I am trying to install a little sample cluster using two CentOS server. I followed the documentation (Tarball installation) and the nodes are up. However, when I go to OpsCenter, the nodes cannot see each other's agent (there is always "1 of 2 agents connected"..I tried to fix, but nothing change). I tried both to disable and enable SSL, I tried to set the incoming_interface in opscenter.conf, I tried almost everything the network suggested to me, but the problem persisted. Now, I have SSL enabled, and agent log tell me: "There was an error when attempting to load stored rollups." Is there someone that could help me, please?

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