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  • Javascipt Regular Expression

    - by Ghoul Fool
    Having problems with regular expressions in JavaScript. I've got a number of strings that need delimiting by commas. Unfortunately the sub strings don't have quotes around them which would make life easier. var str1 = "Three Blind Mice 13 Agents of Cheese Super 18" var str2 = "An Old Woman Who Lived in a Shoe 7 Pixies None 12" var str3 = "The Cow Jumped Over The Moon 21 Crazy Cow Tales Wonderful 9" They are in the form of PHRASE1 (Mixed type with spaces") INTEGER1 (1 or two digit) PHRASE2 (Mixed type with spaces") WORD1 (single word mixed type, no spaces) INTEGER2 (1 or two digit) so I should get: result1 = "Three Blind Mice, 13, Agents of Cheese, Super, 18" result2 = "An Old Woman Who Lived in a Shoe, 7, Pixies, None, 12" result3 = "A Cow Jumped Over The Moon, 21, Crazy Cow Tales, Wonderful, 9" I've looked at txt2re.com, but can't quite get what I need and ended up delimiting by hand. But I'm sure it can be done, albeit someone with a bigger brain. There are lots of examples of regEx but I couldn't find any to deal with phrases; so I was wondering if anyone could help me out. Thank you.

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  • How to set up a mini call center?

    - by Ralph
    I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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  • Prevent app from auto-launching in OS X - what are ALL the places to look?

    - by Justin Searls
    An app on a Mac that automatically launches on boot and I don't want it to. The app itself offers no way to prevent this. Rather than identify the app, I figured it would be nice to use this question as an opportunity to identify all the places such an app could hide. Here's where I've looked so far, and I still haven't found it: Accounts - Login Items Dock - Open at Login launchd - Cycled through each tab of agents & daemons in Lingon Other ideas?

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  • Prevent app from auto-launching in OS X - what are ALL the places to look?

    - by Justin Searls
    An app on a Mac that automatically launches on boot and I don't want it to. The app itself offers no way to prevent this. Rather than identify the app, I figured it would be nice to use this question as an opportunity to identify all the places such an app could hide. Here's where I've looked so far, and I still haven't found it: Accounts - Login Items Dock - Open at Login launchd - Cycled through each tab of agents & daemons in Lingon Other ideas?

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  • Shinken - Anyone using it?

    - by Marco Ramos
    I've recently discovered Shinken, which a new implementation of Nagios using python. Shinken "divides" Nagios in 5 different types of agents, each one performing separated tasks. I haven't tried it yet but for what I've seen the whole architecture idea seems great to me (it works the Unix way: one process, one task), but the project seems a little "green" yet. So, has anyone tried Shinken? What's your opinion?

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  • Collectd agent, Munin master

    - by blauwblaatje
    For monitoring and graphing of servers and services, I would like to make a setup where collectd is the agent, collecting the data on the server, and munin is on the monitoring server, collecting the data from the agents an process it. Reasons for this setup, is that collectd had a smaller footprint on the servers and munin (v2) has a better frontend. I was wondering if there's an interface for this connection, or if someone has an opinion about why I shouldn't do this.

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  • Apache consuming large memory with Apache Mobile Filter

    - by VarunGupta
    I installed and configured Apache Mobile Filter module for Apache to redirect users to mobile version of our website, depending on their user agents. I configured the module to use WURFL. But as soon as I start Apache it hogs a large amount of memory (without any in-coming web requests): Resident Memory: 300 to 400 MB Virtual Memory: 300 to 650 MB Without this module, Apache was consuming much lesser memory (4 to 10 MB). What could be the reason here?

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  • Server and Application architecture for large outgoing email volume.

    - by Ezequiel
    Hi, we need to develop an application to send large amount of emails (newsletters) We estimate 15 millions of emails per month (6 - 10 emails per seconds). Would you recommend me the proper architecture for this application? should we have several MTA agents and use them in a round robin fashion? What considerations should we take on account to not being treated as spammers (its really not spam what we are going to send). Thanks for your help. Ezequiel

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  • How to deploy Java Web Application in Hostgator?

    - by Mujahid
    I have a Java Web application and I have a VPS hosting bought from Hostgator in which recently the tomcat has been installed. But I couldn't find a way to deploy my application and I talked with more than 3 Hostgator technical agents and none of them know how to deploy the Java application in tomcat in Hostgator server and they say they don't give support for hosting Java application. Does anyone have deployed any Java application in hostgator server? If you know please help me to host my application.

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  • Server getting stuck while upgrading from ESX 3.5i to ESX3.5

    - by AmitPawar
    Hi All, i am getting the following error while upgrading the server from ESX3.5i to ESX3.5.. and the server gets Stuck. it says : Starting System Management Homepage:.......ok Starting HP Insight Manager Agents: ipmi_si : servching for PCI device 0x3302 ipmi_si : Trying "Kcs" at memory address 0xf7ef.... ipmi_si : Found PCI BMC at BAR address 0xf7ef.... In try_get_dev_id And the server gets stuck, had anyone seen this and how to resolve this? Thanks, Amit

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  • Can I set up an "involuntary" conference call with Freeswitch?

    - by Atilla Filiz
    I am trying to set up a SIP/RTP public announcement infrastructure. Basically there are several slave user agents that are configured to answer automatically, and a master UA which should be able to call all of them and make announcements. A way to work around seems creating a conference and making all UAs to join via some RPC mechanism but I don't want to go that direction unless I have to. The slave UAs are linphone and I haven't decided on the master agent yet.

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  • How to detect bots programatically

    - by Tom
    we have a situation where we log visits and visitors on page hits and bots are clogging up our database. We can't use captcha or other techniques like that because this is before we even ask for human input, basically we are logging page hits and we would like to only log page hits by humans. Is there a list of known bot IP out there? Does checking known bot user-agents work?

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  • Can you install the Unicenter Event Agent on a Windows 2008 server?

    - by hsatterwhite
    I'm trying to install just the Unicenter Event Agent on a Windows 2008 virtual server, but every time I run the NSM 11.2 installer I get the following error code: Unknown or bad error code from "cadepchkx.exe" error code = -1 There are already some Unicenter agents installed on this server, but that was done from a custom install script. Has any one experienced this or know how I can get the installer to run properly, so I can install the event agent?

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  • SimpleMembership, Membership Providers, Universal Providers and the new ASP.NET 4.5 Web Forms and ASP.NET MVC 4 templates

    - by Jon Galloway
    The ASP.NET MVC 4 Internet template adds some new, very useful features which are built on top of SimpleMembership. These changes add some great features, like a much simpler and extensible membership API and support for OAuth. However, the new account management features require SimpleMembership and won't work against existing ASP.NET Membership Providers. I'll start with a summary of top things you need to know, then dig into a lot more detail. Summary: SimpleMembership has been designed as a replacement for traditional the previous ASP.NET Role and Membership provider system SimpleMembership solves common problems people ran into with the Membership provider system and was designed for modern user / membership / storage needs SimpleMembership integrates with the previous membership system, but you can't use a MembershipProvider with SimpleMembership The new ASP.NET MVC 4 Internet application template AccountController requires SimpleMembership and is not compatible with previous MembershipProviders You can continue to use existing ASP.NET Role and Membership providers in ASP.NET 4.5 and ASP.NET MVC 4 - just not with the ASP.NET MVC 4 AccountController The existing ASP.NET Role and Membership provider system remains supported as is part of the ASP.NET core ASP.NET 4.5 Web Forms does not use SimpleMembership; it implements OAuth on top of ASP.NET Membership The ASP.NET Web Site Administration Tool (WSAT) is not compatible with SimpleMembership The following is the result of a few conversations with Erik Porter (PM for ASP.NET MVC) to make sure I had some the overall details straight, combined with a lot of time digging around in ILSpy and Visual Studio's assembly browsing tools. SimpleMembership: The future of membership for ASP.NET The ASP.NET Membership system was introduces with ASP.NET 2.0 back in 2005. It was designed to solve common site membership requirements at the time, which generally involved username / password based registration and profile storage in SQL Server. It was designed with a few extensibility mechanisms - notably a provider system (which allowed you override some specifics like backing storage) and the ability to store additional profile information (although the additional  profile information was packed into a single column which usually required access through the API). While it's sometimes frustrating to work with, it's held up for seven years - probably since it handles the main use case (username / password based membership in a SQL Server database) smoothly and can be adapted to most other needs (again, often frustrating, but it can work). The ASP.NET Web Pages and WebMatrix efforts allowed the team an opportunity to take a new look at a lot of things - e.g. the Razor syntax started with ASP.NET Web Pages, not ASP.NET MVC. The ASP.NET Web Pages team designed SimpleMembership to (wait for it) simplify the task of dealing with membership. As Matthew Osborn said in his post Using SimpleMembership With ASP.NET WebPages: With the introduction of ASP.NET WebPages and the WebMatrix stack our team has really be focusing on making things simpler for the developer. Based on a lot of customer feedback one of the areas that we wanted to improve was the built in security in ASP.NET. So with this release we took that time to create a new built in (and default for ASP.NET WebPages) security provider. I say provider because the new stuff is still built on the existing ASP.NET framework. So what do we call this new hotness that we have created? Well, none other than SimpleMembership. SimpleMembership is an umbrella term for both SimpleMembership and SimpleRoles. Part of simplifying membership involved fixing some common problems with ASP.NET Membership. Problems with ASP.NET Membership ASP.NET Membership was very obviously designed around a set of assumptions: Users and user information would most likely be stored in a full SQL Server database or in Active Directory User and profile information would be optimized around a set of common attributes (UserName, Password, IsApproved, CreationDate, Comment, Role membership...) and other user profile information would be accessed through a profile provider Some problems fall out of these assumptions. Requires Full SQL Server for default cases The default, and most fully featured providers ASP.NET Membership providers (SQL Membership Provider, SQL Role Provider, SQL Profile Provider) require full SQL Server. They depend on stored procedure support, and they rely on SQL Server cache dependencies, they depend on agents for clean up and maintenance. So the main SQL Server based providers don't work well on SQL Server CE, won't work out of the box on SQL Azure, etc. Note: Cory Fowler recently let me know about these Updated ASP.net scripts for use with Microsoft SQL Azure which do support membership, personalization, profile, and roles. But the fact that we need a support page with a set of separate SQL scripts underscores the underlying problem. Aha, you say! Jon's forgetting the Universal Providers, a.k.a. System.Web.Providers! Hold on a bit, we'll get to those... Custom Membership Providers have to work with a SQL-Server-centric API If you want to work with another database or other membership storage system, you need to to inherit from the provider base classes and override a bunch of methods which are tightly focused on storing a MembershipUser in a relational database. It can be done (and you can often find pretty good ones that have already been written), but it's a good amount of work and often leaves you with ugly code that has a bunch of System.NotImplementedException fun since there are a lot of methods that just don't apply. Designed around a specific view of users, roles and profiles The existing providers are focused on traditional membership - a user has a username and a password, some specific roles on the site (e.g. administrator, premium user), and may have some additional "nice to have" optional information that can be accessed via an API in your application. This doesn't fit well with some modern usage patterns: In OAuth and OpenID, the user doesn't have a password Often these kinds of scenarios map better to user claims or rights instead of monolithic user roles For many sites, profile or other non-traditional information is very important and needs to come from somewhere other than an API call that maps to a database blob What would work a lot better here is a system in which you were able to define your users, rights, and other attributes however you wanted and the membership system worked with your model - not the other way around. Requires specific schema, overflow in blob columns I've already mentioned this a few times, but it bears calling out separately - ASP.NET Membership focuses on SQL Server storage, and that storage is based on a very specific database schema. SimpleMembership as a better membership system As you might have guessed, SimpleMembership was designed to address the above problems. Works with your Schema As Matthew Osborn explains in his Using SimpleMembership With ASP.NET WebPages post, SimpleMembership is designed to integrate with your database schema: All SimpleMembership requires is that there are two columns on your users table so that we can hook up to it – an “ID” column and a “username” column. The important part here is that they can be named whatever you want. For instance username doesn't have to be an alias it could be an email column you just have to tell SimpleMembership to treat that as the “username” used to log in. Matthew's example shows using a very simple user table named Users (it could be named anything) with a UserID and Username column, then a bunch of other columns he wanted in his app. Then we point SimpleMemberhip at that table with a one-liner: WebSecurity.InitializeDatabaseFile("SecurityDemo.sdf", "Users", "UserID", "Username", true); No other tables are needed, the table can be named anything we want, and can have pretty much any schema we want as long as we've got an ID and something that we can map to a username. Broaden database support to the whole SQL Server family While SimpleMembership is not database agnostic, it works across the SQL Server family. It continues to support full SQL Server, but it also works with SQL Azure, SQL Server CE, SQL Server Express, and LocalDB. Everything's implemented as SQL calls rather than requiring stored procedures, views, agents, and change notifications. Note that SimpleMembership still requires some flavor of SQL Server - it won't work with MySQL, NoSQL databases, etc. You can take a look at the code in WebMatrix.WebData.dll using a tool like ILSpy if you'd like to see why - there places where SQL Server specific SQL statements are being executed, especially when creating and initializing tables. It seems like you might be able to work with another database if you created the tables separately, but I haven't tried it and it's not supported at this point. Note: I'm thinking it would be possible for SimpleMembership (or something compatible) to run Entity Framework so it would work with any database EF supports. That seems useful to me - thoughts? Note: SimpleMembership has the same database support - anything in the SQL Server family - that Universal Providers brings to the ASP.NET Membership system. Easy to with Entity Framework Code First The problem with with ASP.NET Membership's system for storing additional account information is that it's the gate keeper. That means you're stuck with its schema and accessing profile information through its API. SimpleMembership flips that around by allowing you to use any table as a user store. That means you're in control of the user profile information, and you can access it however you'd like - it's just data. Let's look at a practical based on the AccountModel.cs class in an ASP.NET MVC 4 Internet project. Here I'm adding a Birthday property to the UserProfile class. [Table("UserProfile")] public class UserProfile { [Key] [DatabaseGeneratedAttribute(DatabaseGeneratedOption.Identity)] public int UserId { get; set; } public string UserName { get; set; } public DateTime Birthday { get; set; } } Now if I want to access that information, I can just grab the account by username and read the value. var context = new UsersContext(); var username = User.Identity.Name; var user = context.UserProfiles.SingleOrDefault(u => u.UserName == username); var birthday = user.Birthday; So instead of thinking of SimpleMembership as a big membership API, think of it as something that handles membership based on your user database. In SimpleMembership, everything's keyed off a user row in a table you define rather than a bunch of entries in membership tables that were out of your control. How SimpleMembership integrates with ASP.NET Membership Okay, enough sales pitch (and hopefully background) on why things have changed. How does this affect you? Let's start with a diagram to show the relationship (note: I've simplified by removing a few classes to show the important relationships): So SimpleMembershipProvider is an implementaiton of an ExtendedMembershipProvider, which inherits from MembershipProvider and adds some other account / OAuth related things. Here's what ExtendedMembershipProvider adds to MembershipProvider: The important thing to take away here is that a SimpleMembershipProvider is a MembershipProvider, but a MembershipProvider is not a SimpleMembershipProvider. This distinction is important in practice: you cannot use an existing MembershipProvider (including the Universal Providers found in System.Web.Providers) with an API that requires a SimpleMembershipProvider, including any of the calls in WebMatrix.WebData.WebSecurity or Microsoft.Web.WebPages.OAuth.OAuthWebSecurity. However, that's as far as it goes. Membership Providers still work if you're accessing them through the standard Membership API, and all of the core stuff  - including the AuthorizeAttribute, role enforcement, etc. - will work just fine and without any change. Let's look at how that affects you in terms of the new templates. Membership in the ASP.NET MVC 4 project templates ASP.NET MVC 4 offers six Project Templates: Empty - Really empty, just the assemblies, folder structure and a tiny bit of basic configuration. Basic - Like Empty, but with a bit of UI preconfigured (css / images / bundling). Internet - This has both a Home and Account controller and associated views. The Account Controller supports registration and login via either local accounts and via OAuth / OpenID providers. Intranet - Like the Internet template, but it's preconfigured for Windows Authentication. Mobile - This is preconfigured using jQuery Mobile and is intended for mobile-only sites. Web API - This is preconfigured for a service backend built on ASP.NET Web API. Out of these templates, only one (the Internet template) uses SimpleMembership. ASP.NET MVC 4 Basic template The Basic template has configuration in place to use ASP.NET Membership with the Universal Providers. You can see that configuration in the ASP.NET MVC 4 Basic template's web.config: <profile defaultProvider="DefaultProfileProvider"> <providers> <add name="DefaultProfileProvider" type="System.Web.Providers.DefaultProfileProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </profile> <membership defaultProvider="DefaultMembershipProvider"> <providers> <add name="DefaultMembershipProvider" type="System.Web.Providers.DefaultMembershipProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" enablePasswordRetrieval="false" enablePasswordReset="true" requiresQuestionAndAnswer="false" requiresUniqueEmail="false" maxInvalidPasswordAttempts="5" minRequiredPasswordLength="6" minRequiredNonalphanumericCharacters="0" passwordAttemptWindow="10" applicationName="/" /> </providers> </membership> <roleManager defaultProvider="DefaultRoleProvider"> <providers> <add name="DefaultRoleProvider" type="System.Web.Providers.DefaultRoleProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </roleManager> <sessionState mode="InProc" customProvider="DefaultSessionProvider"> <providers> <add name="DefaultSessionProvider" type="System.Web.Providers.DefaultSessionStateProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" /> </providers> </sessionState> This means that it's business as usual for the Basic template as far as ASP.NET Membership works. ASP.NET MVC 4 Internet template The Internet template has a few things set up to bootstrap SimpleMembership: \Models\AccountModels.cs defines a basic user account and includes data annotations to define keys and such \Filters\InitializeSimpleMembershipAttribute.cs creates the membership database using the above model, then calls WebSecurity.InitializeDatabaseConnection which verifies that the underlying tables are in place and marks initialization as complete (for the application's lifetime) \Controllers\AccountController.cs makes heavy use of OAuthWebSecurity (for OAuth account registration / login / management) and WebSecurity. WebSecurity provides account management services for ASP.NET MVC (and Web Pages) WebSecurity can work with any ExtendedMembershipProvider. There's one in the box (SimpleMembershipProvider) but you can write your own. Since a standard MembershipProvider is not an ExtendedMembershipProvider, WebSecurity will throw exceptions if the default membership provider is a MembershipProvider rather than an ExtendedMembershipProvider. Practical example: Create a new ASP.NET MVC 4 application using the Internet application template Install the Microsoft ASP.NET Universal Providers for LocalDB NuGet package Run the application, click on Register, add a username and password, and click submit You'll get the following execption in AccountController.cs::Register: To call this method, the "Membership.Provider" property must be an instance of "ExtendedMembershipProvider". This occurs because the ASP.NET Universal Providers packages include a web.config transform that will update your web.config to add the Universal Provider configuration I showed in the Basic template example above. When WebSecurity tries to use the configured ASP.NET Membership Provider, it checks if it can be cast to an ExtendedMembershipProvider before doing anything else. So, what do you do? Options: If you want to use the new AccountController, you'll either need to use the SimpleMembershipProvider or another valid ExtendedMembershipProvider. This is pretty straightforward. If you want to use an existing ASP.NET Membership Provider in ASP.NET MVC 4, you can't use the new AccountController. You can do a few things: Replace  the AccountController.cs and AccountModels.cs in an ASP.NET MVC 4 Internet project with one from an ASP.NET MVC 3 application (you of course won't have OAuth support). Then, if you want, you can go through and remove other things that were built around SimpleMembership - the OAuth partial view, the NuGet packages (e.g. the DotNetOpenAuthAuth package, etc.) Use an ASP.NET MVC 4 Internet application template and add in a Universal Providers NuGet package. Then copy in the AccountController and AccountModel classes. Create an ASP.NET MVC 3 project and upgrade it to ASP.NET MVC 4 using the steps shown in the ASP.NET MVC 4 release notes. None of these are particularly elegant or simple. Maybe we (or just me?) can do something to make this simpler - perhaps a NuGet package. However, this should be an edge case - hopefully the cases where you'd need to create a new ASP.NET but use legacy ASP.NET Membership Providers should be pretty rare. Please let me (or, preferably the team) know if that's an incorrect assumption. Membership in the ASP.NET 4.5 project template ASP.NET 4.5 Web Forms took a different approach which builds off ASP.NET Membership. Instead of using the WebMatrix security assemblies, Web Forms uses Microsoft.AspNet.Membership.OpenAuth assembly. I'm no expert on this, but from a bit of time in ILSpy and Visual Studio's (very pretty) dependency graphs, this uses a Membership Adapter to save OAuth data into an EF managed database while still running on top of ASP.NET Membership. Note: There may be a way to use this in ASP.NET MVC 4, although it would probably take some plumbing work to hook it up. How does this fit in with Universal Providers (System.Web.Providers)? Just to summarize: Universal Providers are intended for cases where you have an existing ASP.NET Membership Provider and you want to use it with another SQL Server database backend (other than SQL Server). It doesn't require agents to handle expired session cleanup and other background tasks, it piggybacks these tasks on other calls. Universal Providers are not really, strictly speaking, universal - at least to my way of thinking. They only work with databases in the SQL Server family. Universal Providers do not work with Simple Membership. The Universal Providers packages include some web config transforms which you would normally want when you're using them. What about the Web Site Administration Tool? Visual Studio includes tooling to launch the Web Site Administration Tool (WSAT) to configure users and roles in your application. WSAT is built to work with ASP.NET Membership, and is not compatible with Simple Membership. There are two main options there: Use the WebSecurity and OAuthWebSecurity API to manage the users and roles Create a web admin using the above APIs Since SimpleMembership runs on top of your database, you can update your users as you would any other data - via EF or even in direct database edits (in development, of course)

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  • HTG Explains: What’s a Browser User Agent?

    - by Chris Hoffman
    Your browser sends its user agent to every website you connect to. We’ve written about changing your browser’s user agent before – but what exactly is a user agent, anyway? A user agent is a “string” – that is, a line of text – identifying the browser and operating system to the web server. This sounds simple, but user agents have become a mess over time. How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More 47 Keyboard Shortcuts That Work in All Web Browsers How To Hide Passwords in an Encrypted Drive Even the FBI Can’t Get Into

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010

    - by John Breakwell
    This blog post sounds specific but most of the troubleshooting tips can be applied to other scenarios: Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010 Microsoft Message Queuing (MSMQ) plays an important role in the Microsoft Lync Server 2010 Monitoring/Archiving server infrastructure: in a distributed network environment, MSMQ is used to transmit data from agents located on other servers (such as Front End Servers) to Monitoring/Archiving servers. The purpose of this article is to help you discover the root cause of any MSMQ problems that you might encounter, and to provide suggested ways to fix those problems. Microsoft Lync Server is the new name for Microsoft Office Communications Server. It’s good to see a major product make use of MSMQ – there aren’t many in the public eye (Symantec’s Enterprise Vault comes to mind).

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  • Améliorer la pertinence des réponses aux demandes clients et réduire les DMT*

    - by Valérie De Montvallon
    Le Knowledge Management pour améliorer la pertinence des réponses aux demandes clients et réduire les DMT Avec le témoignage de SFR Lundi 2 juillet de 8h30 à 10h30 à l’Automobile Club de France, Paris Web, appel vocal, rendez-vous en agence, vos clients s'attendent aujourd’hui à obtenir une réponse unique, pertinente et rapide, quel que soit le canal de contact. Vos conseillers clients et vos agents ont besoin d'avoir accès facilement à l'information nécessaire. La volumétrie des données utilisées par les services de relation clients (centres de contacts, vendeurs en magasin, community manager…) est impressionnante, mixant souvent plusieurs sources d’information et nécessitant des recherches sémantiques. Rendez-vous le 2 juillet pour découvrir comment un outil de Knowledge Management permet d’optimiser la pertinence des résultats de recherche. Au cours de cette matinée d’échanges, Jocelyn Aubry, DSI Relation Client Grand Public chez SFR, partagera son expérience d'intégration de la solution Oracle InQuira pour constituer une base de connaissance unique et cross-canal, au service de ses conseillers clients. Inscription : [email protected]

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  • Log oddities: 404s for client-garbled image URLs

    - by Chris Adams
    I've noticed some odd 404s which appear to be broken URL rewriting code: Our deep zoom view generates images URLs like this: /media/204/service/dzi/1/1_files/7/0_0.jpg I see some - well under <1% - requests for slightly altered URLs: /media/204/s/rvice/d/i/1/1_files/7/0_0.jpg These requests come from IP addresses all over the world (US, Canada, China, Russia, India, Israel, etc.), desktop and mobile users with multiple user-agents (Chrome, IE, Firefox, Mobile Safari, etc.), and there is plenty of normal activity in the same session so I'm assuming this is either widespread malware or some broken proxy service. I have not seen them from anything other than images, which suggests that this may be some sort of content filter. Has anyone else seen this? My CDN logs show the first request on June 8th ramping up from several dozen to several hundred per day.

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  • Migrating from GlassFish 2.x to 3.1.x

    - by alexismp
    With clustering now available in GlassFish since version 3.1 (our Spring 2011 release), a good number of folks have been looking at migrating their existing GlassFish 2.x-based clustered environments to a more recent version to take advantage of Java EE 6, our modular design, improved SSH-based provisioning and enhanced HA performance. The GlassFish documentation set is quite extensive and has a dedicated Upgrade Guide. It obviously lists a number of small changes such as file layout on disk (mostly due to modularity), some option changes (grizzly, shoal), the removal of node agents (using SSH instead), new JPA default provider name, etc... There is even a migration tool (glassfish/bin/asupgrade) to upgrade existing domains. But really the only thing you need to know is that each module in GlassFish 3 and beyond is responsible for doing its part of the upgrade job which means that the migration is as simple as copying a 2.x domain directory to the domains/ directory and starting the server with asadmin start-domain --upgrade. Binary-compatible products eligible for such upgrades include Sun Java System Application Server 9.1 Update 2 as well as version 2.1 and 2.1.1 of Sun GlassFish Enterprise Server.

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Android/Java AI agent framework/middleware

    - by corneliu
    I am looking for an AI agent framework to use as a starting point in an Android game I have to create for a university research project. It has been suggested to me to use JADE, but, as far as I can tell, it's not a suitable framework for games (at least for my game idea) because it runs in a split-execution mode, and it needs an always-active network connection to a main host. What I want is just a little something to give me a headstart. I am willing to adjust the game's features to the framework because it's more of a mockup game, and the purpose is to compare the performance of a couple of agents in the game world. The game will be very simplistic, with a minimal UI that displays various stats about the characters in the game (so no graphics, no pathfinding). Thank you.

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  • Error running phusion passenger in standalone mode

    - by msidell
    I'm trying to run standalone phusion passenger so that I can run different ruby rvm configurations on the same host. I already have ruby and passenger running fine on this host. I am following the instructions here. When I run standalone passenger the first time, it appears to successfully install nginx. But then when it tries to run, I get this error: [root@clark directra]# passenger start -a 127.0.0.1 -p 3001 -d --user dweb *** ERROR *** Could not start Passenger Nginx core: nginx: [alert] could not open error log file: open() "/tmp/passenger-standalone.16757/logs/error.log" failed (2: No such file or directory) nginx: [alert] Unable to start the Phusion Passenger watchdog (/var/lib/passenger-standalone/3.0.11-x86-ruby1.9.3-linux-gcc4.1.2-1002/support/ agents/PassengerWatchdog): Permission denied (13) (13: Permission denied) Stopping web server... done FWIW, /tmp is writeable. Any idea what's wrong?

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  • CS, SE, HCI, Information Science, Please recommendation for further education of the former performing art manager seeking career in IT industries? [on hold]

    - by Baek Seungjoo
    IT specialists there J Thank you very much for your collective efforts here, and I got huge help reading your professional comments and advices on each questions I have searched so far! This time, I would like to ask for your practical advices or recommendation on what I am struggling on at this moment. I am currently seeking higher education for my career transition from performing art manager and director to “IT software and/or service development and management specialist”. However, as this field is quite new to me, and there are lots of different work positions, I have no idea which grad major I better pursue in order to get qualification. Of course I know this question could sounds wired as it is kind of personal choice. But my lack of understanding on how IT software companies work in general, your practical and experience-based advice will be great help to me, who spent more than two months of self-research on net. OK. Before my question, here is my plan and history, which are quite different from those currently in IT industry I think… 1) Target Firstly, get career transition into IT service or products companies and get experiences. Eventually, pursue IT entrepreneurship in combination with my arts and cultural production and business expertise. 2) Background Career: performing arts director and manager in theatre-based scale opera and musical Art education in youth BA in literature and Chinese studies (Art & Humanities) MA in Cultural & Creative Industries (Art & Humanities) – dissertation with focus on digital prosumption and the lived experience of the prosumer. (a qualitative research on the agents in the digital world) 2) Personally Huge interest in IT hardware and software, and their trend. Skills to build up, repair, tune PCs -of course this is no more than personal hobby, but shows my interests in this field. 4) Problem Encounter a question “So, what do you think you can contribute practically in this position”. This question turn me down everytime I go through job interviews, and I decided more education in the relevant area. Here are my questions. 1) In terms of work positions in IT software companies, I wonder if I can put the comparison of what “Artists” is to “Arts Manager or Director” is what “Developer” is to “Product Manager”. (Of course, this stereotypical division of Artist-Art Manager is out of sense because the domain overlaps to some extent, and is blurring at least in my field, and they are in different contexts, but just speaking easily.) Normally, artist comes with special arts educations, and they live in their own world of artistic inspiration and creation, and they feel alive in practice and on stages. Meanwhile, from the point of staging and managing productions, the role of art manager is critical as well. Our role cares how the production appeals to the audience in effective way, how to make profit and future sustainable management through that, how to set up future strategy in consideration of the external conditions such as political and social circumstances, audience trend and level, other production trends from on-going and historical perspectives, how and what the production make voice to the society from political, economic, humanitarian stances. So, we need keen eyes on economic, political, and societal environment, have to understand human-being and their desires, must know how to make presentation and attract investors, must have sense in managing and fighting over the limited financial resource, how to extend networking and so on. It is common that the two agents create productions in collaboration (normally not in that ideal way but in conflict and fight though J ). So, we need to know each other’s expertise to some extent, for better production. What are the work positions in IT software industries equivalent to the role of “art manager” in performing arts? From my view, considering developers come with special education in the world of computer science, software engineering, or others (self-education sometimes), and they express themselves with the arts of coding, computer languages on the black screen, and make sort of their artistic production online to the audience, I guess there might be someone who collaborate with developers in creating, managing, and launching IT services or products. 2) Which education among CS, SE, HCI, Information Science, is needed for those seeking such work position? Especially for person like me. (At this moment, Information Science has the highest possibility to get in, since I lack Calculus and Math in undergrad educaiton. But please let me know irrespective of this concern, I think there are ways to back it up if CS or SE education needed in my case) 3) Which field between Information Science and HCI can be more practical background regarding job hungting? And which of them have more demands in job market? AS I checked, HCI is more close to CS than IS in its focus of study area. Thank you very much for your patience reading such a long inquiry, and I appreciate to your efforts in advance. Have a nice day in this beautiful summer.

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