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  • Problem adding Contact with new API

    - by Mike
    Hello, I am trying to add a new contact to my contact list using the new ContactContract API via my application. I have the following method based on the Contact Manager example on android dev. private static void addContactCore(Context context, String accountType, String accountName, String name, String phoneNumber, int phoneType) throws RemoteException, OperationApplicationException { ArrayList<ContentProviderOperation> ops = new ArrayList<ContentProviderOperation>(); //Add contact type ops.add(ContentProviderOperation.newInsert(ContactsContract.RawContacts.CONTENT_URI) .withValue(ContactsContract.RawContacts.ACCOUNT_TYPE, accountType) .withValue(ContactsContract.RawContacts.ACCOUNT_NAME, accountName) .build()); //Add contact name ops.add(ContentProviderOperation.newInsert(ContactsContract.Data.CONTENT_URI) .withValueBackReference(ContactsContract.Data.RAW_CONTACT_ID, 0) .withValue(ContactsContract.Data.MIMETYPE, ContactsContract.CommonDataKinds.StructuredName.CONTENT_ITEM_TYPE) .withValue(ContactsContract.CommonDataKinds.StructuredName.DISPLAY_NAME, (!name.toLowerCase().equals("unavailable") && !name.equals("")) ? name : phoneNumber) .build()); //Add phone number ops.add(ContentProviderOperation.newInsert(ContactsContract.Data.CONTENT_URI) .withValueBackReference(ContactsContract.Data.RAW_CONTACT_ID, 0) .withValue(ContactsContract.Data.MIMETYPE, ContactsContract.CommonDataKinds.Phone.CONTENT_ITEM_TYPE) .withValue(ContactsContract.CommonDataKinds.Phone.NUMBER, phoneNumber) .withValue(ContactsContract.CommonDataKinds.Phone.TYPE, phoneType) .build()); //Add contact context.getContentResolver().applyBatch(ContactsContract.AUTHORITY, ops); } In one example I have the flowing values for the parameters. accountType:com.google accountName:(my google account email) name:Mike phoneNumber:5555555555 phoneType:3 The call to the function returns normally without any exception being thrown however the contact is no where to be found in the contact manager on my phone. There is also no contact with that information on my phone already. Does anyone have any insight into what I might be doing wrong?

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Oracle SOA Suite customer panel: Successful Application Integration & SOA Projects

    - by Simone Geib
    At the recent SOA Suite customer panel, Roger Brown from UNS Energy, Fabio Ravagni from Cencosud and Paras Jain from Cisco discussed their recent SOA Suite implementations, business drivers and challenges, architecture and lessons learned. Roger started by describing how UNS redesigned their internet portal to improve their customer experience and reduce manual steps in their business processes. Through the use of Oracle Service Bus, Oracle BPEL Process Manager and Oracle Business Activity Monitoring, they provided more self-service functionality, automated their business processes and increased the use of their web site by 12.98% for number of visits and 33.58% for average visit duration. The screenshot below shows the UNS architecture: > Next Fabio described the challenges Cencosud faced through continuous expansion of their business, different standards and levels of expertise and large volumes of information. By introducing Oracle SOA Suite, Oracle Data Integrator and Oracle Enterprise Repository, and with the help of Oracle Consulting, they significantly simplified their integration model, reduced their maintenance effort and increased their integration governance. The picture below shows the implemented solution with so far more than 400 services in production and more than 20 ongoing projects, which will make use of the new integration platform. > Last, but not least, Paras discussed the challenges the Webex division of Cisco faced with a highly manual service fulfillment process, multiple data sources and the resulting large room for errror and delay in customer time-to-service. Through a redesign of their order fulfillment process and the introduction of Oracle SOA Suite (see below), they significantly improved their SLAs, eliminated duplicate orders, provided higher visibility into the order process and aligned business and IT. For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document

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  • AT&T - Customer service hahahahahahahahahahahahahahaha

    - by AreYouSerious
    Okay, I'm a separated 2 time Iraq war veteran, living in Germany Supporting the military. About a year and a hald ago I bought an iPhone 4 off a guy from Craigslist. I thought the phone was unlocked, but when I got to Germany I realized it was not. I called AT&T and they told me that due to the contract with Apple they could not unlock any iPhone period. After the lawsuit with Apple, they started unlocking iPhones. So Today I called up their customer support and asked if they could unlock my phone. They said that they would only do it if I were a previous customer, could provide the information from the person that I had bought it from, or if I bought one at cost.-note, it has a baseband that is not able to be "unlocked" by software.Hello I already own the device, and a year and a half ago I bought it off someone that couldn't afford it... so no, I don't have the at&t account information from him. Just another example of why I won't ever use AT&T again. and I still have this iPhone that I have to jail break, and can't use a a phone. STAY AWAY FROM AT&T. They don't know the meaning of customer service!

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Customer Spotlight - CSX: Charles Pack

    - by cwarticki
    A couple of weeks ago, I had the distinct privilege of facilitating a training session with CSX.  CSX is a wonderful customer.  They've been a dedicated Oracle customer for many years. They have quite an extensive Oracle footprint including Server Technologies, Fusion Middleware and E-Business Suite products.  They also utilize Oracle's Solution Support Center offering from Advanced Customer Services, for their Database products. I'm always on the lookout for Oracle gems and I discovered one at CSX. Before my session began, I met with Charles Pack.  In my view, he's an Oracle guru.  Don't take my word for it, just read any of the books he's authored or co-authored and the one soon to be released.  Just looking at his bookshelf, I saw titles going back to Oracle 7 & 8, as well as a Solaris 2.x book.  Remember those?   Anyway, Charles is a technologist and a manager (and wears numerous other hats too).  I had a wonderful time talking with Charles and getting to know him.  What do you consider keys to your personal success?  Inability to quit.  When I decide that I will accomplish something, I will, regardless of the nature of the challenge.  Never quitting means a perpetual drive for change and progress and setting examples for others to follow.  The reason I write OCP books is because I can provide a path for people to improve their knowledge of the product, gain a certification, and reach their professional goals. What do you consider the most important part of your job?  Negotiations.  We all have competing goals, incentives and finite resources, but we should all have the same common goal – progress.  So finding the way for all parties to progress is the most important thing we do. What is the most important part of your relationship with Oracle?  Oracle provides solutions – not just products - that are critical to our business success.  So continuous communication regarding education, services, product roadmaps and shared goals is the most important part of our ongoing relationship. Charles is an Oracle loyalist.  His career has been based on using our products and he's passionate about the products he works with.  You can tell, just by talking with him.  I appreciate Charles and other customers like him.  He's an expert in his field and an Oracle evangelist.  He is an asset to CSX and to their success.  He's an advocate for Oracle and an asset to our customers.  You can also friend and follow Charles on Twitter @charlesapack It was a pleasure meeting you Charles! -Chris Warticki Global Customer Management

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  • Want to be part of the most meaningful Customer Experience conversation today?

    - by Tony Berk
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today's entry is written by Chris Warner, Director, Product Strategy at Oracle. By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the Oracle CX Summit, put it this way: ‘This makes me rethink how I think about Oracle and Customer Experience’. Listen to what she heard and you be the judge. We believe Customer Experience (‘CX’) is a movement, not just the latest ‘IT’ tech trend. CX isn’t something you can simply ‘install’. CX is one of the most strategic initiatives an organization can undertake. Customer Experience is about connecting with an organization’s most important asset, the customer, and the critical role that connection has to an organization’s success. And there’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Take Subaru, for example. The company fully embraced the CX opportunity and their CX leadership will be on stage at the Oracle CX Summit to share their CX journey. They radically changed the way they interact with their customers, empower their employees, and differentiate their brand. And this is a story with a phenomenal happy ending: in a stagnant market and shrinking economy, they GREW their business and outpaced their competition. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} At Oracle CX Summit, you will be surrounded by dozens of CX leaders, visionaries and innovators like Subaru. This three-day event brings together the largest collection of thought leaders and practitioners in Customer Experience ever. Notable presenters include: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Seth Godin - World-renowned blogger and one ‘the World’s Top 21 Speakers’, author of 14 best-selling books like “Permission Marketing”, and founder of dozens of startups such as Squidoo.com (ranked one of the top 125 sites in the US). Kerry Bodine - VP Principal Analyst at Forrester for Customer Experience, author of the just-published book “Outside In - The Power of Putting Customers at the Center of Your Business”, and renowned author of “The Customer Experience Ecosystem”. Bruce Temkin - Co-founder and Chair of the Customer Experience Professionals Association, revered blogger of “Customer Experience Matters”, former VP Principal Analyst at Forrester for Customer Experience, Founder and Managing Partner of The Temkin Group, a leading Customer Experience research and consulting firm. George Kembel - Executive Director and Co-founder of the Stanford Design School, an established, recognized thought leader in design thinking and innovation, and a Silicon Valley based-CEO, venture capitalist and educator. Gene Alvarez - VP Research Analyst at Gartner and a recognized authority in the Retail and Consumer Goods industry. Gene has been published, featured and referenced in a variety of trade publications for Customer Experience insights. Senior Executives from innovative Customer Experience brands and agencies like AT&T, Intuit, Southwest Airlines, Marriott, Quiksilver, and Sapient. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} But the CX Summit includes much, much more. There are over 30+ role-driven sessions and rountables as well as one-of-a-kind events including: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} The Customer Experience Innovation Tent featuring hands-on demonstrations of bleeding-edge customer experiences like the Share Happy Ice Cream Machine A hands-on Customer Journey Mapping Workshop that lets you learn design thinking techniques for innovating differentiated experiences that drive cross-functional alignment Access to the Oracle OpenWorld Exhibition Halls and DEMOgrounds as well as a week-long Live Music Festival and the Oracle Appreciation Event featuring Pearl Jam and Kings of Leon Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} At Oracle, we are quite proud of our award-winning suite of CX products, a suite of solutions that can help an organization greatly accelerate their CX journey. But Oracle CX Summit isn’t about products. It’s about how an organization can succeed in its CX initiative. There’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Come join the Customer Experience Revolution. Register for Oracle CX Summit @ OpenWorld here. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} --

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  • Public Sector FMW Customer Tech Day in Reston, Tuesday Oct 7th

    - by BPMWarrior
    Have your heard? There is another PS FMW Customer Tech Day scheduled in the Oracle Reston office!                                                                                          Fusion Middleware Customer Tech Day                                                          October 7, 2014                                   Please join Oracle & Sofbang on Tuesday October 7th for our second Public Sector Oracle Fusion Middleware (OFMW) Customer Tech Day in Reston.   This Tech Day is designed with you the customer in mind. Come learn and share with other customers. This event will be centered on Mobility, App Advantage, WebCenter, SOA, BPM, Security and FMWaaS.   Sofbang enables customers to create, integrate and run agile intelligent business applications leveraging Oracle Fusion Middleware. Based out of Chicago, IL, Sofbang is recognized as an Oracle Platinum level Partner in the Oracle Partner Network. For more information on Sofbang, please visit www.sofbang.com   To confirm your attendance at this Event or for more information, please email [email protected]                                              

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  • Undelete a contact in outlook

    - by Alister
    I have an application written in Delphi that adds / updates contacts in outlook. The problem I'm having is that if the contact has been deleted in Outlook, the code still finds the contact and updates it - and the contact still remains deleted. Is there a way I can determine if the contact is deleted or undelete the contact? Roughly the code looks something like: OutlookApp := CreateOleObject('Outlook.Application'); Mapi := OutlookApp.GetNameSpace('MAPI'); //..... try if ContactOutlookEntryID.AsString <> '' then aContact := Mapi.GetItemFromID(ContactOutlookEntryID.AsString); except end; //try to locate the contact if they have been synchro'd before if VarIsEmpty(aContact) then //if not found aContact := Contacts.Items.Add(2); //add a new contact to outlook aContact.LastName := ContactSurname.AsString; //.....

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  • In excel how can I consolidate information in rows based on 2 critera?

    - by Kevin
    I have a worksheet with columns A through BR. Column B contains customers (repeating values) Column J contains a filing date (repeating values) Column O contains loan information I would like to consolidate customers and filing date into 1 row and then have the loan information in subsequent rows appended to the end. Data looks like: Number | Customer | ...| File Date |...| Loan Information| 1 | Customer 1 | ...| 11/30/2012|...| Loan Info 1 2 | Customer 1 | ...| 11/30/2012|...| Loan Info 2 3 | Customer 1 | ...| 05/12/2011|...| Loan Info 1 4 | Customer 1 | ...| 05/12/2011|...| Loan Info 2 5 | Customer 2 | ...| 10/31/2012|...| Loan Info 1 6 | Customer 2 | ...| 10/31/2012|...| Loan Info 2 7 | Customer 2 | ...| 10/31/2012|...| Loan Info 3 8 | Customer 3 | ...| 03/16/2010|...| Loan Info 1 9 | Customer 3 | ...| 03/16/2010|...| Loan Info 2 10 | Customer 3 | ...| 07/01/2013|...| Loan Info 1 I would like to get to: Number | Customer | ...| File Date |...| Loan Information|...|BR|Loan Info 2| Loan Info 3| ect| 1 | Customer 1 | ...| 11/30/2012|...| Loan Info 1 |...|BR|Loan Info 2 3 | Customer 1 | ...| 05/12/2011|...| Loan Info 1 |...|BR|Loan Info 2 5 | Customer 2 | ...| 10/31/2012|...| Loan Info 1 |...|BR|Loan Info 2|Loan Info 3 8 | Customer 3 | ...| 03/16/2010|...| Loan Info 1 |...|BR|Loan Info 2 10 | Customer 3 | ...| 07/01/2013|...| Loan Info 1

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  • Contact form problem - I do receive messages, but no contents (blank page).

    - by nitbuntu
    I have a contact form on site which used to work, but since last few months has stopped working properly. This could have been due to some coding error that I can't figure out. What happens is that I receive the messages sent, but they are completely blank, with no contents at all. What could be the problems? I'm attaching first the front-end page, and then the back-end. Sample of contact.php the front-end code:- <div id="content"> <h2 class="newitemsxl">Contact Us</h2> <div id="contactcontent"> <form method="post" action="contactus.php"> Name:<br /> <input type="text" name="Name" /><br /> Email:<br /> <input type="text" name="replyemail" /><br /> Your message:<br /> <textarea name="comments" cols="40" rows="4"></textarea><br /><br /> <?php require("ClassMathGuard.php"); MathGuard::insertQuestion(); ?><br /> <input type="submit" name="submit" value="Send" /> * Refresh browser for a different question. :-) </form> </div> </div> Sample of contactus.php (backend code):- <?php /* first we need to require our MathGuard class */ require ("ClassMathGuard.php"); /* this condition checks the user input. Don't change the condition, just the body within the curly braces */ if (MathGuard :: checkResult($_REQUEST['mathguard_answer'], $_REQUEST['mathguard_code'])) { $mailto="[email protected]"; $pcount=0; $gcount=0; $subject = "A Stylish Goods Enquiry"; $from="[email protected]"; echo ("Great, you're message has been sent !"); //insert your code that will be executed when user enters the correct answer } else { echo ("Sorry, wrong answer, please go back and try again !"); //insert your code which tells the user he is spamming your website } while (list($key,$val)=each($HTTP_POST_VARS)) { $pstr = $pstr."$key : $val \n "; ++$pcount; } while (list($key,$val)=each($HTTP_GET_VARS)) { $gstr = $gstr."$key : $val \n "; ++$gcount; } if ($pcount > $gcount) { $comments=$pstr; mail($mailto,$subject,$comments,"From:".$from); } else { $comments=$gstr; mail($mailto,$subject,$comments,"From:".$from); } ?>

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  • Sending mail from a contact form. Simple but challenging!

    - by ekalaivan
    I've set up a contact form in the Greet Us page in http://swedsb.com When I submit the form, it says mail sent successfully. But I'm not getting the mail, checked the spam folder. I've set a similar form at http://ibsolutions.in. It is working perfectly. Been breaking my head for the past 4 hours. Here's my contact.php <?phpif(isset($_POST['submit'])) { $to = "[email protected]"; $subject = $_POST['posRegard']; $name = $_POST['posName']; $email = $_POST['posEmail']; $message = $_POST['posText']; $body = "$name has sent you a greeting. \n E-Mail: $email\nMessage:\n $message"; mail($to, $subject, $body); header( 'Location: http://swedsb.com/' ); } else {echo "blarg!";}?

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  • No contact list in MSN

    - by David
    Since today I can't see my contact list en empathy IM, using the MSN protocol. I've tried uninstalling, reinstalling, erasing all config files from my computer (using ubuntu tweak and erasing the config files from my /home folder), but nothing solve the problem Time ago people have the same problem, they're solved it changing a line in a script, but that bug was solved in latest versions of empathy. I've tried to change that script, using other lines. /usr/lib/pymodules/python2.6/papyon/service/description/SingleSignOn/RequestMultipleSecurityTokens.py I've changed the line CONTACTS = ("contacts.msn.com", "MBI") by the older one: CONTACTS = ("contacts.msn.com","?fs=1&id=24000&kv=7&rn=93S9SWWw&tw=0&ver=2.1.6000.1") But this no fix the bug In advanced options I have this (in empathy account options): Server: messenger.hotmail.com Port: 1863 How can I solve this? Please help

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  • Archiving your contact form data.

    I get TONS of email from customer. Over time, this email helps me to determine what areas in our product collection are opportunities for enhancement or improvement. I store the email that comes from my blog contact form in folders and then search through them looking for trends periodically. It occurred to me that, while I need to get the emails because many of them are actionable, it would be great if I could use reporting and analysis tools against the collection. So I whipped together...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Transforming Customer Experiences Through Agile Commerce With Forrester Research’s Brian Walker – April 4th Webinar

    - by Jeri Kelley
    eBusiness today has fundamentally changed. Platforms and technologies must be flexible to support a number of business functions - marketing, merchandising, shopping, customer service - across a variety of digital channels and provide customers with a seamless, well-designed brand experience. Join us for this complimentary webinar on Wednesday, April 4th, 2012 at 12:00pm ET as Forrester Research’s Brian Walker provides expert insight on: The latest innovations, best practices, and industry trends in agile commerce, and how brands can maximize efforts How forward-thinking companies today are leveraging technology to deliver powerful customer experiences across touchpoints  The future of eBusiness and agile commerce Register Now!

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  • Transforming Customer Experiences Through Agile Commerce With Forrester Research’s Brian Walker – April 4th Webinar

    - by Jeri Kelley
    eBusiness today has fundamentally changed. Platforms and technologies must be flexible to support a number of business functions - marketing, merchandising, shopping, customer service - across a variety of digital channels and provide customers with a seamless, well-designed brand experience. Join us for this complimentary webinar on Wednesday, April 4th, 2012 at 12:00pm ET as Forrester Research’s Brian Walker provides expert insight on: The latest innovations, best practices, and industry trends in agile commerce, and how brands can maximize efforts How forward-thinking companies today are leveraging technology to deliver powerful customer experiences across touchpoints  The future of eBusiness and agile commerce Register Now!

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  • CDN CNAMEs not resolving to customer origin

    - by Donald Jenkins
    I have set up an Edgecast CDN to mirror all my static content. Because I use the root of my domain (donaldjenkins.com) to host my main site—using Google Analytics which sets cookies—I've stored the corresponding static files in a separate cookieless domain (donaldjenkins.info) which is used only for this purpose. I've set it up (using this guide for general guidance), with the following structure, based on a combination of customer origin and CDN origin to make the most of the chosen short domain name and provide meaningful URLs: http://donaldjenkins.info:80 is set as the customer origin for the content stored in the CDN at directory http://wac.62E0.edgecastcdn.net/8062E0/donaldjenkins.info; I've then set up various subdomains of a separate domain, the conveniently-named cdn.dj, as CDN-origin Edge CNAMEs for each of the corresponding static content types: js.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/js; css.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/css; images.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/images and so on. This results in some pretty nice, short, clear URLs. The DNS zone file for cdn.dj (yes, it's a real domain name registered in Djibouti) is set properly: cdn.dj 43200 IN A 205.186.157.162 css.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. images.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. js.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. The DNS resolves to the Edgecast URL: $ host js.cdn.dj js.cdn.dj is an alias for wac.62E0.edgecastcdn.net. wac.62E0.edgecastcdn.net is an alias for gs1.wac.edgecastcdn.net. gs1.wac.edgecastcdn.net has address 93.184.220.20 But whenever I try to fetch a file in any of the directories to which the CNAME assets map, I get a 404: $ curl http://js.cdn.dj/combined.js <?xml version="1.0" encoding="iso-8859-1"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <title>404 - Not Found</title> </head> <body> <h1>404 - Not Found</h1> </body> </html> despite the fact that the corresponding customer origin file exists: $ curl http://donaldjenkins.info/js/combined.js fetches the content of the combined.js file. Yet it's been more than enough time for the DNS to propagate since I set up the CDN. There's obviously some glaring mistake in the above-described setup, and I'm a bit of a novice with CDNs—but any suggestions would be gratefully received.

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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • CRM Magazine: Customer-Facing Life Sciences CRM

    - by charles.knapp
    "The Life Sciences Edition, Lye says, is unique in that to-date pharma software has been inward facing. The Oracle pharma solution, however, is a tool that can be used internally for salespeople to assess their effectiveness, but it can also be used in interacting with a physician or whoever the "customer" might be. The solution captures signatures digitally and provides tools for rapid presentation creation. "That's something I have never heard of before in terms of having the CRM product for the customer view as well as the employee view," Leary says. "When it comes to the area of pharma sales, [sales people] don't have a lot of time in front of doctors .... so this is a way to spend less time in front of the doctor and still be able to get the information and the sentiment and the story across." Read more here about Oracle CRM On Demand, Life Sciences Edition.

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  • WebCenter Customer Spotlight: College of American Pathologists

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary College of American Pathologists Goes Live with OracleWebCenter - Imaging, AP Invoice Automation, and EBS Managed Attachment with Support for Imaging ContentThe College of American Pathologists (CAP), the leading organization of board-certified pathologists serving more then 18,000 physician members, 7,000 laboratories are accredited by the CAP, and approximately 22,000 laboratories are enrolled in the College’s proficiency testing programs. The business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application. The solution improves customer services turnaround time, provides better compliance and improves maintenance and management of the technology infrastructure. Company OverviewThe College of American Pathologists (CAP), celebrating 50 years as the gold standard in laboratory accreditation, is a medical society serving more than 17,000 physician members and the global laboratory community. It is the world’s largest association composed exclusively of board certified pathologists and is the worldwide leader in laboratory quality assurance. The College advocates accountable, high-quality, and cost-effective patient care. The more than 17,000 pathologist members of the College of American Pathologists represent board-certified pathologists and pathologists in training worldwide. More than 7,000 laboratories are accredited by the CAP, and approximately 23,000 laboratories are enrolled in the College’s proficiency testing programs.  Business ChallengesThe CAP business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application.  Bring more flexibility to systems and programs in order to adapt quickly Get a 360 degree view of the customer Reduce cost of running the business Solution DeployedWith the help of Oracle Consulting, the customer implemented Oracle WebCenter Content as the centralized E-Business Suite Document Repository.  The solution enables to capture, present and manage all unstructured content (PDFs,word processing documents, scanned images, etc.) related to Oracle E-Business Suite transactions and exposing the related content using the familiar EBS User Interface. Business ResultsThe CAP achieved following benefits from the implemented solution: Managed Attachment Solution Align with strategic Oracle Fusion Middleware platform Integrate with the CAP existing data capture capabilities Single user interface provided by the Managed Attachment solution for all content Better compliance and improved collaboration  Account Payables Invoice Processing Imaging Solution Automated invoice management eliminating dependency on paper materials and improving compliance, collaboration and accuracy A single repository to house and secure scanned invoices and all supplemental documents Greater management visibility of invoice entry process Additional Information CAP OpenWorld Presentation Oracle WebCenter Content Oracle Webcenter Capture Oracle WebCenter Imaging Oracle  Consulting

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  • Oracle Database Machine: customer case at OOW2010

    - by rene.kundersma
    I proudly announce that on Openworld 2010, together with TUI I will be co-presenting the customer case on their Database Machine implementation. Our session number is S314935. The sesison will be about the business case, the choices made for the setup, how we did the migration to v1, the migration to v2. Also how we implemented backup/restore and disaster recovery solutions. It will be a very interesting case for everyone interested in customer implementations of the DBM ! Hope to see you there Rene Kundersma Technical Architect Oracle Technology Services

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  • Brazil Identity Customer Forum a Huge Success

    - by Tanu Sood
    As we continue to execute on the global Identity Management 11gR2 launch event series, if the success of the Brazil event is any indication, the London event coming up on October 24th will be a blowout! These events provide a unique opportunity to hear directly from and network with existing (and successful) Oracle Identity Manaagement customers, as well as connect directly with product & technology experts. The Identity Forum agenda includes presentation from product experts on the latest release of Oracle Identity Management, followed by live product demonstration and local customer presentations or panel discussions with both customers and implementation partners. The very successful launch event in Brazil concluded yesterday. Here are some pictures from the event. Want to be part of the identity Customer Forum? Then do connect with your local Oracle representative or let us know via this blog or @oracleidm. We hope to see you soon at an event near you.  

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  • Oracle Solaris Studio Express 6/10 and its Customer Feedback Program are now available

    - by pieter.humphrey
    Oracle Solaris Studio Express 6/10 and the Customer Feedback Program for it are now available. Oracle Solaris Studio Express 6/10 is available on Solaris 10 (SPARC, x86), OEL 5 (x86), RHEL 5 (x86), SuSE 11 (x86) today and will be available for OpenSolaris in the near future. New feature highlights since the last release include: C/C++/Fortran compiler optimizations for the latest UltraSPARC and SPARC64-based architectures such as UltraSPARC T2 and SPARC64 VII C/C++/Fortran compiler optimizations for the latest x86 architectures including the Intel Xeon 7500 processor series (Nehalem-EX) and the Intel Xeon 5600 processor series (Westmere-EP) Enhanced debugging and code coverage tooling Improved application profiling with the Performance Analyzer Updated IDE based on NetBeans 6.8 To find more information and download go to http://developers.sun.com/sunstudio/downloads/express/ To participate in the customer feedback program for Oracle Solaris Studio Express 6/10 go to http://developers.sun.com/sunstudio/customerfeedback/index.jsp Please get the word out, try out this new release and send us your feedback! Technorati Tags: developer,development,solaris,sparc,Oracle Solaris Studio,Solaris Studio,Sun Studio,oracle,otn del.icio.us Tags: developer,development,solaris,sparc,Oracle Solaris Studio,Solaris Studio,Sun Studio,oracle,otn

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