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  • WebCenter Customer Spotlight: Regency Centers Corporation

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryRegency Centers Corporation, based in Jacksonville, FL, is a leading national owner, operator, and developer of grocery-anchored and community shopping centers. Regency grew rapidly over much of the last decade. To keep up with the monthly and yearly administrative processes required to manage thousands of tenants, including reconciling yearly pass-through expenses, the customer upgraded to Oracle’s JD Edwards EnterpriseOne Version 9.0 and deployed Oracle WebCenter Imaging, Process Management and Oracle BI Publisher, to streamline invoice processing and reporting. Using Oracle WebCenter Imaging - Regency accelerated and improved vendor invoice accuracy  which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents. Company Overview Regency Centers Corporation, based in Jacksonville, FL,  is a leading national owner, operator, and developer of grocery-anchored and community shopping centers. The company owns 367 centers, totaling nearly 50 million square feet, located in top markets throughout the United States. Founded in 1963 and operating as a fully integrated real estate company, Regency is a qualified real estate investment trust that is self-administered and self-managed, operating from 17 regional offices around the country.  Business Challenges Ensure continued support of vital business applications that drive the real estate developer’s key business processes, including property management and tenant payment processing Streamline year-end expense recognition and calculation, enabling faster tenant billing Move to a Web-based platform to deliver greater mobility and convenience to employees Minimize system customizations to reduce IT management costs and burden moving forward Solution DeployedRecency Centers Corporation worked with the  Oracle Partner ICS to upgrade to Oracle’s JD Edwards EnterpriseOne Version 9.0, migrating to a more user-friendly, Web-based platform and realizing numerous new efficiencies in property management and tenant payment processing. They accelerated and improved vendor invoice accuracy with Oracle WebCenter Imaging, which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents. Business Results Enabled faster and more accurate tenant billing for year-end expenses, accelerating collections of millions of dollars in revenue Gained full audit and drill-down capabilities that facilitate understanding various aspects of calculations for expense participation generation Increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents Helped to ensure on-time payments to hundreds of vendors, including contractors and utilities "We have realized numerous efficiencies with Oracle’s JD Edwards EnterpriseOne 9.0, particularly around tenant billings. It accelerates our year-end expense reconciliation process and enables us to create and process billings more quickly.” James Chiang, Vice President of Real Estate Accounting Regency Centers Corporation Additional Information Regency Centers Corporation Customer Snapshot Oracle WebCenter Imaging JD Edwards EnterpriseOne Financials 9.0 JD Edwards EnterpriseOne Project Costing JD Edwards EnterpiseOne Real Estate Management Oracle Business Intelligence Publisher Oracle Essbase

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  • Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

    - by Christie Flanagan
    In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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  • WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government. The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find records,  reliability of information, improved speed and accuracy of reporting and data security. Company OverviewAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada.  Business ChallengesThe business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions. There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition. Solution DeployedAs a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers: Reduce time required to find records Locate “lost” records Capture knowledge lost through attrition Increase the ease of retrieval Reduce personal copies Increase reliability of information Improve speed and accuracy of reporting Improve data security The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content. They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. Business ResultsAlberta Agriculture and Rural Development achieved impressive business results: Centrally managing over 20 million files for 22 divisions and agencies Federated model to manage documents in SharePoint and other applications Doing records management for both paper and electronic records Reduced time required to find records Increased the ease of retrieval Increased reliability of information Improved speed and accuracy of reporting Improved data security Additional Information Oracle Open World 2012 Presentation Oracle WebCenter Content

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  • New Exadata Customer Cases

    - by Javier Puerta
    New reference stories available for Exadata: Procter & Gamble Completes Point-of-Sale Data Queries up to 30 Times Faster, Reduces IT Costs, and Improves Insight with Engineered Data Warehouse Solution ZLM Verzekeringen Improves Customer Service with Integrated Back-Office Environment on Exadata KyivStar, JSC Reduces Storage Volumes to 15% of Its Legacy Environment and Increases System Productivity by 500% with High-Performance IT Infrastructure GfK Group Retail and Technology ensures Successful Growth with Exadata Consolidation

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  • Oracle Enterprise Data Quality: A Leader in Customer Satisfaction

    - by Mala Narasimharajan
     It’s always good to hear feedback from practitioners – the ones who are in the trenches who have experienced both the good and the bad sides of enterprise software.   Gartner recently released a report which surveyed 260 data quality professionals from around the world and found that most expressed considerable satisfaction as a whole from their data quality tool vendors.  However, a couple of key findings stand out which include, Datanomic (acquired by Oracle), leading the pack in terms of overall customer satisfaction among data quality tools.  Read all about it right here http://bit.ly/Ay45SG

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  • New customer references for Exadata projects

    - by Javier Puerta
    Denver Regional Transportation District (USA)  Exadata, BI Suite EE, Oracle Linux, Oracle ACSDenver Regional Transportation District Deploys Engineered System in One Week for a Four-Fold Reduction in Database Operations and Management Resources Published: August 21, 2012 Balubaid Group (Saudi Arabia) Exadata, SPARC M4000, Solaris, OBIEE 11gBalubaid Group of Companies Reduces Help-Desk Complaints by 75%, Improves Business Continuity and System Response Published August 21, 2012 All customer reference collateral can be found on Oracle.com/customers. Search by content type, product, industry, region, and even keywords.

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  • Alaska Airlines Takes Off with Siebel Loyalty and Marketing

    - by tony.berk
    Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • WebCenter Customer Spotlight: Texas Industries, Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees. The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing.  TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average. Company OverviewTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest. Business ChallengesTXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. Their business objectives were: Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities Solution DeployedTXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing. Business Results Significantly lowered resource needs for payable processing through centralization and improved efficiency  Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals “Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.” Terry Marshall, Vice President of Information Services, Texas Industries, Inc. Additional Information TXI Customer Snapshot Oracle WebCenter Content Oracle WebCenter Capture Oracle WebCenter Forms Recognition

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  • Webcast Q&A: Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

    - by Kellsey Ruppel
    This week we had the fifth webcast in our WebCenter in Action webcast series, "Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter", where customers Giovani Dacumos and Minh Ong from the Los Angeles Department of Building & Safety (LADBS), and Sheetal Paranjpye and Rajiv Desai from Oracle Partner 3Di, shared how Oracle WebCenter is powering LADBS' externally facing website and providing a superior self-service experience for their customers. We asked the speakers to provide some dialogue for Q&A.   Giovani Dacumos, Director of Systems and Minh Ong, LADBS Q: Did you run into any issues when integrating all of the different applications together?A: Yes. We did have issues integrating a secure sign on between the portal and other legacy applications. We used portlets and iframes to overcome those.  This is a new technology for us and we are also learning as we go so there were a lot of challenges in developing and implementing our vision. Q: What has been the biggest benefit your end users have seen?A: The biggest benefit for our ends users is ease-of-use. We've given them a system that provided a new and improved source of information, as well as a very organized flow of transaction processing. It has made our online service very user friendly. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: There was no internal resistance during the implementation, only challenges. As mentioned earlier, this is a new technology for us. We've come across issues that needed assistance from Oracle. Working with 3Di and Oracle has helped us tremendously to find solutions to our implementation issues. Q: Given the performance, what do you estimate to be the top end capacity of the system? A: With the current performance and architecture we have, we are able to support approx 300-400 concurrent users.  We would need more hardware to support additional user load. Q: What's the overview or summary of feedback from the users interacting with the site?A: LADBS has a wide spectrum of customers, from simple users like homeowners to large construction firms. Anything new that we offer could be a little bit challenging for some, but overall, the customers liked it. They saw a huge improvement on the usability. Q: Can you describe the impressions about the site before and after the project within LADBS?A: The old site was using old technology and it was hard for us to keep on building into it as we got more business requirements. It made our application seem a bit complicated.  It was confusing for our new customers to use and we've improved on this with the new site. It's now easier for them to complete their transactions and, at the same time, allowed us to provide more useful information. Sheetal Paranjpye and Rajiv Desai, 3Di Q: Did you run into any obstacles when implementing the solution?A: Yes we did run into some obstacles. One of the key show stoppers was the issue with portlet to portal communication. The GIS viewer (portlet) needed information to be passed  to and from Permit LA (Portal), but we were able to get everything configured and up and working quickly! Q: Was there a lot of custom work that needed to be done for this particular solution?A: We have done some customizations where workflows/ Task flows are involved.  Q: What do you think were the keys to success for rolling out WebCenter?A: Having a service oriented architecture and using portlets have been the key areas for rolling out Oracle WebCenter at LADBS. The Oracle WebCenter Content integration allows the flexibility to business users to maintain the content, which has really cut down on the reliance of IT, and employee productivity has increased as a result. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action! Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter from Oracle WebCenter

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  • Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

    - by user511693
    With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Migrating VB6 to HTML5 is not a fiction - Customer success story

    - by Webgui
    All of you VB developers in the present or past would probably find it hard to believe that the old VB code can be migrated and modernized into the latest .NET based HTML5 without having to rewrite the application. But we have been working on such tools for the past couple of years and already have several real world applications that were fully 'transposed' from VB6. The solution is called Instant CloudMove and its main tool is called the TranspositionStudio. It is a unique solution that relies on the concept of transposition. Transposition comes from mathematics and music and refers to exchanging elements while everything else remains the same or moving an element as is from one environment to another. This means that we are taking the source code and put it in a modern technological environment with relatively few adjustments.The concept is based on a set of Mapping Expressions which are basically links between an element in the source environment and one in the target environment that has the same functionality. About 95% of the code is usually mapped out-of-the-box and the rest is handled with easy-to-use mapping tools designed for Visual Studio developers providing them with a familiar environment and concepts for completing the mapping and allowing them to extend and customize existing mapping expressions. The solution is also based on a circular workflow that enables developers to make any changes as required until the result is satisfying.As opposed to existing migration solutions that offer automation are usually a “black box” to the user, the transposition concept enables full visibility, flexibility and control over the code and process at all times allowing to also add/change functionalities or upgrade the UI within the process and tools.This is exactly the case with our customer’s aging VB6 PMS (Property Management System) which needed a technological update as well as a design refresh. The decision was to move the VB6 application which had about 1 million lines of code into the latest web technology. Since the application was initially written 13 years ago and had many upgrades since the code must be very patchy and includes unused sections. As a result, the company Mihshuv Group considered rewriting the entire application in Java since it already had the knowledge. Rewrite would allow starting with a clean slate and designing functionality, database architecture, UI without any constraints. On the other hand, rewrite entitles a long and detailed specification work as well as a thorough QA and this translates into a long project with high risk and costs.So the company looked for a migration solution as an alternative; the research lead to Gizmox and after examining the technology it was decided to perform a hybrid project which would include an automatic transposition of the core of the VB6 application (200,000 lines of code) while they redesigning the UI, adding new functionality, deleting unused code and rewriting about 140 reports with Crystal Reports will be done manually using Visual WebGui development tools.The migration part of the project was completed in 65 days by 3 developers from Mihshuv Group guided by Gizmox migration experts while the rewrite and UI upgrade tasks took about the same. So in only a few months period Mihshuv Group generated an up-to-date product, written in the latest Web technology with modern, friendly UI and improved functionality. Guest selection screen of the original VB6 PMS Guest selection screen on the new web–based PMS Compared to the initial plan to rewrite the entire application in Java, the hybrid migration/rewrite approach taken by Mihshuv Group using Gizmox technology proved as a great decision. In terms of time and cost there were substantial savings; from a project that was priced for at least a year (without taking into account the huge risk and uncertainty) it became a few months project only. More about this and other customer stories can be found here

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  • How can my team avoid frequent errors after refactoring?

    - by SDD64
    to give you a little background: I work for a company with roughly twelve Ruby on Rails developers (+/- interns). Remote work is common. Our product is made out of two parts: a rather fat core, and thin up to big customer projects built upon it. Customer projects usually expand the core. Overwriting of key features does not happen. I might add that the core has some rather bad parts that are in urgent need of refactorings. There are specs, but mostly for the customer projects. The worst part of the core are untested (as it should be...). The developers are split into two teams, working with one or two PO for each sprint. Usually, one customer project is strictly associated with one of the teams and POs. Now our problem: Rather frequently, we break each others stuff. Some one from Team A expands or refactors the core feature Y, causing unexpected errors for one of Team B's customer projects. Mostly, the changes are not announced over the teams, so the bugs hit almost always unexpected. Team B, including the PO, thought about feature Y to be stable and did not test it before releasing, unaware of the changes. How to get rid of those problems? What kind of 'announcement technique' can you recommend me?

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  • Joomla - Contact form error

    - by Steph
    Hi, I have a working contact form in Joomla however when the user submits the form they are taken to a page that doesn't exist so they see the 404 error. Is it possible to change the page they are taken to after they click submit? It's a contact page made from a contact in the Contact Manager... Thanks a lot, Steph

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