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  • Oracle Utilities Customer Care And Billing Supported Platforms

    - by Anthony Shorten
    An updated list of the supported platforms (for all tiers) for Oracle Utilities Customer Care And Billing V2.1.x, V2.2.x and V2.3.x is now available from My Oracle Support KB Id: 1123876.1. Please refer to this document and article for any clarification on specific platforms and related software supported for the above versions of Oracle Utilities Customer Care And Billing.

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  • WebCenter Customer Spotlight: spectrumK Holding GmbH

    - by me
    Author: Peter Reiser - Social Business Evangelist Oracle WebCenter Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. Company Overview spectrumK Holding GmbH was founded in 2007 by various company health insurance funds and national insurance associations. A service provider for the healthcare market, spectrumK consists of one holding company and four operative subsidiaries. Its broad product portfolio of compulsory health funds covers patient care management, financial management, and information management, as well as payment services and legal counseling. Business ChallengesspectrumK Holding GmbH business objectives were to implement innovative new Web-based services and solution systems for the health insurance funds by integrating a multitude of isolated solutions from different organizations. Specifically, spectrumK was looking to: Establish a portal-based environment to provide health coverage information services to the insured, with the option to integrate a multitude of isolated solutions from different organizations Implement innovative new Web-based spectrumK service products and solutions systems for health insurance funds Lower costs while improving services for the health fund’s clients Find an infrastructure that supports the small development team in efficient implementation and operation of the solution Reuse standard modules while enabling easy, inexpensive adaptations to customer-specific corporate requirements Solution Deployed spectrumK Holding GmbH created a multiple-portal environment, called “KundenCenter+“ which is based on the integration of Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio. They initiated and launched the first three of the company’s KundenCenter+, Oracle-based modules for patient receipt, a medication navigator, and disability information, with numerous successful deployments and individual customer environment adaptations. Business ResultsspectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations Additional Information  spectrumK Holding GmbH Snapshot Oracle WebCenter Suite Oracle Customer Support Oracle Consulting Oracle WebCenter Content

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  • VIDEO: Improved user experience of PeopleTools 8.50 a hit with customer

    - by PeopleTools Strategy Team
    New and upgraded features in PeopleTools 8.50 really help boost productivity, says Oracle customer Dennis Mesler, of Boise, Inc. From improved navigational flows to enhanced grids to new features such as type-ahead or auto-suggest, users can expect to save time and training with PeopleTools 8.50. To hear more about this customer's opinion on the user experience of PeopleTools 8.50, watch his video at HERE

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  • Recording Available: March 2012 Quarterly Customer Update Webcast

    - by R.Hunter
    Missed the recent Quarterly Customer Update Webcast? We covered several topics including: * WebCenter 4 Pillars overview * Support Update * WebCenter Content 11gR1 Update * WebCenter Portal 11gR1 Update * Oracle Social Network Overview VIEW WEBCAST RECORDING: Access the March 2012 Webcast recording and presentation by going to: My Oracle Support Site Note: 568127.1 We'll announce the next Quarterly Customer Update Webcast here on the WebCenter Alerts blog.

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  • Recording Available: March 2012 Quarterly Customer Update Webcast

    - by John Klinke
    Missed the recent Quarterly Customer Update Webcast? We covered several topics including: * WebCenter 4 Pillars overview * Support Update * WebCenter Content 11gR1 Update * WebCenter Portal 11gR1 Update * Oracle Social Network Overview VIEW WEBCAST RECORDING: Access the March 2012 Webcast recording and presentation by going to: My Oracle Support Site Note: 568127.1 We'll announce the next Quarterly Customer Update Webcast here on the WebCenter Content Alerts blog.

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  • WebCenter Customer Spotlight: Guizhou Power Grid Company

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGuizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. The business objectives were to consolidate information contained in disparate systems into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Guizhou Power Grid Company saved more than US$693,000 in storage costs, reduced  average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues by searching the Oracle WebCenter Content management system. Company OverviewA wholly owned subsidiary of China Southern Power Grid Company Limited, Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. Business ChallengesThe business objectives were to consolidate information contained in disparate systems, such as the customer relationship management and power grid management systems, into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Solution DeployedGuizhou Power Grid Company  implemented Oracle WebCenter Content to build a content management system that enabled the secure, integrated management and storage of information, such as documents, records, images, Web content, and digital assets. The content management solution was integrated with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site. Business Results Saved more than US$693,000 in storage costs and shortened the material distribution time by integrating the knowledge management solution with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site Enabled staff to search 31,650 documents using catalogs, multidimensional attributes, and knowledge maps, reducing average search times from 180 seconds to 5 seconds and saving approximately 1,539 hours in annual search time Gained comprehensive document management, format transformation, security, and auditing capabilities Enabled users to upload new documents and supervisors to check the accuracy of these documents online, resulting in improved information quality control Solved 80% to 90% of technology and maintenance issues by searching the Oracle content management system for information, ensuring IT staff can respond quickly to users’ technical problems Improved security by using role-based access controls to restrict access to confidential documents and information Supported the efficient classification of corporate knowledge by using Oracle’s metadata functions to collect, tag, and archive documents, images, Web content, and digital assets “We chose Oracle WebCenter Content, as it is an outstanding integrated content management platform. It has allowed us to establish a system to access, query, share, manage, and store our corporate assets. This has laid a solid foundation for Guizhou Power Grid Company to improve management practices.” Luo Sixi, Senior Information Consultant, Guizhou Power Grid Company Additional Information Guizhou Power Grid Company Customer Snapshot Oracle WebCenter Content

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  • WebCenter Customer Spotlight: Indecopi

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryIndecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40% Indecopi is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the organization’s Web platform and improve and automate information services for citizens and businesses, and streamline patent procedures by digitizing documentation. Indecopi optimized patent information services , organized information, provided around-the-clock online access to users, and developed a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals,  reduce nonvalue-added activities by 85% and  accelerated customer service times by 40%. Company OverviewPeru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. Business ChallengesIndecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation. Solution DeployedIndecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Business Results Indecopi achieved impressive business results Reduced use of paper files by 50% Accelerated transaction approvals  reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85% Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents “Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.” Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual Additional Information Indecopi Customer Snapshot Oracle WebCenter Content

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012

    - by nicolasbonnet
    It is my pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization http://www.oracle.com/goto/RealTimeDecisions Nicolas Bonnet / Senior Director Product Management / Oracle Business Intelligence

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  • Customer Concepts Magazine issue 7

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Why should you integrate social into your key sales, marketing, commerce and service processes for a great customer experience? Find out how to get social success from the latest edition of Oracle Customer Concepts Magazine here

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  • Visual Basic .NET Help

    - by Daniel
    How can I get this code into a loop? contact.first_name = list.Item(0) contact.middle_name = list.Item(1) contact.last_name = list.Item(2) contact.age = list.Item(3) contact.mobile_phone = list.Item(4) contact.home_phone = list.Item(5) contact.work_phone = list.Item(6) contact.home_street = list.Item(7) contact.home_city = list.Item(8) contact.home_state = list.Item(9) contact.home_zip = list.Item(10) contact.work_street = list.Item(11) contact.work_city = list.Item(12) contact.work_state = list.Item(13) contact.work_zip = list.Item(14)

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  • How can I use a single-table inheritance and single controller to make this more DRY?

    - by Angela
    I have three models, Calls, Emails, and Letters and those are basically templates of what gets sent to individuals, modeled as Contacts. When a Call is made, a row in model in ContactCalls gets created. If an Email is sent, an entry in ContactEmails is made. Each has its own controller: contact_calls_controller.rb and contact_emails_controller.rb. I would like to create a single table inheritance called ContactEvents which has types Calls, Emails, and Letters. But I'm not clear how I pass the type information or how to consolidate the controllers. Here's the two controllers I have, as you can see, there's alot of duplication, but some differences that needs to be preserved. In the case of letter and postcards (another Model), it's even more so. class ContactEmailsController < ApplicationController def new @contact_email = ContactEmail.new @contact_email.contact_id = params[:contact] @contact_email.email_id = params[:email] @contact = Contact.find(params[:contact]) @company = Company.find(@contact.company_id) contacts = @company.contacts.collect(&:full_name) contacts.each do |contact| @colleagues = contacts.reject{ |c| [email protected]_name } end @email = Email.find(@contact_email.email_id) @contact_email.subject = @email.subject @contact_email.body = @email.message @email.message.gsub!("{FirstName}", @contact.first_name) @email.message.gsub!("{Company}", @contact.company_name) @email.message.gsub!("{Colleagues}", @colleagues.to_sentence) @email.message.gsub!("{NextWeek}", (Date.today + 7.days).strftime("%A, %B %d")) @contact_email.status = "sent" end def create @contact_email = ContactEmail.new(params[:contact_email]) @contact = Contact.find_by_id(@contact_email.contact_id) @email = Email.find_by_id(@contact_email.email_id) if @contact_email.save flash[:notice] = "Successfully created contact email." # send email using class in outbound_mailer.rb OutboundMailer.deliver_campaign_email(@contact,@contact_email) redirect_to todo_url else render :action => 'new' end end AND: class ContactCallsController < ApplicationController def new @contact_call = ContactCall.new @contact_call.contact_id = params[:contact] @contact_call.call_id = params[:call] @contact_call.status = params[:status] @contact = Contact.find(params[:contact]) @company = Company.find(@contact.company_id) @contact = Contact.find(@contact_call.contact_id) @call = Call.find(@contact_call.call_id) @contact_call.title = @call.title contacts = @company.contacts.collect(&:full_name) contacts.each do |contact| @colleagues = contacts.reject{ |c| [email protected]_name } end @contact_call.script = @call.script @call.script.gsub!("{FirstName}", @contact.first_name) @call.script.gsub!("{Company}", @contact.company_name ) @call.script.gsub!("{Colleagues}", @colleagues.to_sentence) end def create @contact_call = ContactCall.new(params[:contact_call]) if @contact_call.save flash[:notice] = "Successfully created contact call." redirect_to contact_path(@contact_call.contact_id) else render :action => 'new' end end

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  • What customer support alternatives like groovehq i can use for a site

    - by rmarimon
    I've been experimenting with GrooveHQ as a means to provide support to my clients. They have a very nice idea and have developed it beautifully. At the end is just a ticketing system with multiple channels to communicate with your clients. It is like the rt of our times. What I'm looking for is for other providers of this hosted multi channel ticketing systems. I'm not sure if this belongs in SO but hey...

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  • How to correctly use ABPersonViewController with ABPeoplePickerNavigationController to view Contact

    - by Maha
    I'm attempting to add a feature to my app that allows the user to select a contact from an ABPeoplePickerNavigationController, which then displays an ABPersonViewController corresponding to the contact they picked. At that point, I want the user to be able to click on a contact's phone number and have my app respond with custom behavior. I've got the ABPeoplePickerNavigationController working fine, but I'm running into a problem displaying the ABPersonViewController. I can get the ABPersonViewController to animate onto the screen just fine, but it only displays the contact's photo, name, and company name. None of the contact's other fields are displayed. I'm using the 'displayedProperties' element in the ABPersonViewController to tell the program to display phone numbers. This creates some strange behavior; when I select a contact that has no phone numbers assigned, the contact shows up with "No Phone Numbers" written in the background (as you'd expect), but when selecting a contact that does have a phone number, all I get is a blank contact page (without the "No Phone Numbers" text). Here's the method in my ABPeoplePickerNavigationController delegate class that I'm using to create my PersonViewController class, which implements the ABPersonViewController interface: - (BOOL) peoplePickerNavigationController:(ABPeoplePickerNavigationController *)peoplePicker shouldContinueAfterSelectingPerson:(ABRecordRef)person { BOOL returnState = NO; PersonViewController *personView = [[PersonViewController alloc] init]; [personView displayContactInfo:person]; [peoplePicker pushViewController:personView animated:YES]; [personView release]; return returnState; } Here's my PersonViewController.h header file: #import <UIKit/UIKit.h> #import <Foundation/Foundation.h> #import <AddressBookUI/AddressBookUI.h> @interface PersonViewController : UIViewController <ABPersonViewControllerDelegate> { } - (void) displayContactInfo: (ABRecordRef)person; @end Finally, here's my PersonViewController.m that's creating the ABPersonViewController to view the selected contact: #import "PersonViewController.h" @implementation PersonViewController - (void) displayContactInfo: (ABRecordRef)person { ABPersonViewController *personController = [[ABPersonViewController alloc] init]; personController.personViewDelegate = self; personController.allowsEditing = NO; personController.displayedPerson = person; personController.addressBook = ABAddressBookCreate(); personController.displayedProperties = [NSArray arrayWithObjects: [NSNumber numberWithInt:kABPersonPhoneProperty], nil]; [self setView:personController.view]; [[self navigationController] pushViewController:personController animated:YES]; [personController release]; } - (BOOL) personViewController:(ABPersonViewController*)personView shouldPerformDefaultActionForPerson:(ABRecordRef)person property:(ABPropertyID)property identifier:(ABMultiValueIdentifier)identifierForValue { return YES; } @end Does anyone have any idea as to why I'm seeing this blank Contact screen instead of one with clickable phone number fields?

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  • Archiving your contact form data.

    - by Latest Microsoft Blogs
    I get TONS of email from customer. Over time, this email helps me to determine what areas in our product collection are opportunities for enhancement or improvement. I store the email that comes from my blog contact form in folders and then search through Read More......(read more)

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