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• Learning AngularJS by Example – The Customer Manager Application

  - by dwahlin

  I’m always tinkering around with different ideas and toward the beginning of 2013 decided to build a sample application using AngularJS that I call Customer Manager. It’s not exactly the most creative name or concept, but I wanted to build something that highlighted a lot of the different features offered by AngularJS and how they could be used together to build a full-featured app. One of the goals of the application was to ensure that it was approachable by people new to Angular since I’ve never found overly complex applications great for learning new concepts. The application initially started out small and was used in my AngularJS in 60-ish Minutes video on YouTube but has gradually had more and more features added to it and will continue to be enhanced over time. It’ll be used in a new “end-to-end” training course my company is working on for AngularjS as well as in some video courses that will be coming out. Here’s a quick look at what the application home page looks like: In this post I’m going to provide an overview about how the application is organized, back-end options that are available, and some of the features it demonstrates. I’ve already written about some of the features so if you’re interested check out the following posts: Building an AngularJS Modal Service Building a Custom AngularJS Unique Value Directive Using an AngularJS Factory to Interact with a RESTful Service Application Structure The structure of the application is shown to the right. The  homepage is index.html and is located at the root of the application folder. It defines where application views will be loaded using the ng-view directive and includes script references to AngularJS, AngularJS routing and animation scripts, plus a few others located in the Scripts folder and to custom application scripts located in the app folder. The app folder contains all of the key scripts used in the application. There are several techniques that can be used for organizing script files but after experimenting with several of them I decided that I prefer things in folders such as controllers, views, services, etc. Doing that helps me find things a lot faster and allows me to categorize files (such as controllers) by functionality. My recommendation is to go with whatever works best for you. Anyone who says, “You’re doing it wrong!” should be ignored. Contrary to what some people think, there is no “one right way” to organize scripts and other files. As long as the scripts make it down to the client properly (you’ll likely minify and concatenate them anyway to reduce bandwidth and minimize HTTP calls), the way you organize them is completely up to you. Here’s what I ended up doing for this application: Animation code for some custom animations is located in the animations folder. In addition to AngularJS animations (which are defined using CSS in Content/animations.css), it also animates the initial customer data load using a 3rd party script called GreenSock. Controllers are located in the controllers folder. Some of the controllers are placed in subfolders based upon the their functionality while others are placed at the root of the controllers folder since they’re more generic:   The directives folder contains the custom directives created for the application. The filters folder contains the custom filters created for the application that filter city/state and product information. The partials folder contains partial views. This includes things like modal dialogs used in the application. The services folder contains AngularJS factories and services used for various purposes in the application. Most of the scripts in this folder provide data functionality. The views folder contains the different views used in the application. Like the controllers folder, the views are organized into subfolders based on their functionality:   Back-End Services The Customer Manager application (grab it from Github) provides two different options on the back-end including ASP.NET Web API and Node.js. The ASP.NET Web API back-end uses Entity Framework for data access and stores data in SQL Server (LocalDb). The other option on the back-end is Node.js, Express, and MongoDB.   Using the ASP.NET Web API Back-End To run the application using ASP.NET Web API/SQL Server back-end open the .sln file at the root of the project in Visual Studio 2012 or higher (the free Express 2013 for Web version is fine). Press F5 and a browser will automatically launch and display the application. Using the Node.js Back-End To run the application using the Node.js/MongoDB back-end follow these steps: In the CustomerManager directory execute 'npm install' to install Express, MongoDB and Mongoose (package.json). Load sample data into MongoDB by performing the following steps: Execute 'mongod' to start the MongoDB daemon Navigate to the CustomerManager directory (the one that has initMongoCustData.js in it) then execute 'mongo' to start the MongoDB shell Enter the following in the mongo shell to load the seed files that handle seeding the database with initial data: use custmgr load("initMongoCustData.js") load("initMongoSettingsData.js") load("initMongoStateData.js") Start the Node/Express server by navigating to the CustomerManager/server directory and executing 'node app.js' View the application at http://localhost:3000 in your browser. Key Features The Customer Manager application certainly doesn’t cover every feature provided by AngularJS (as mentioned the intent was to keep it as simple as possible) but does provide insight into several key areas: Using factories and services as re-useable data services (see the app/services folder) Creating custom directives (see the app/directives folder) Custom paging (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Custom filters (see app/filters) Showing custom modal dialogs with a re-useable service (see app/services/modalService.js) Making Ajax calls using a factory (see app/services/customersService.js) Using Breeze to retrieve and work with data (see app/services/customersBreezeService.js). Switch the application to use the Breeze factory by opening app/services.config.js and changing the useBreeze property to true. Intercepting HTTP requests to display a custom overlay during Ajax calls (see app/directives/wcOverlay.js) Custom animations using the GreenSock library (see app/animations/listAnimations.js) Creating custom AngularJS animations using CSS (see Content/animations.css) JavaScript patterns for defining controllers, services/factories, directives, filters, and more (see any JavaScript file in the app folder) Card View and List View display of data (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Using AngularJS validation functionality (see app/views/customerEdit.html, app/controllers/customerEditController.js, and app/directives/wcUnique.js) More… Conclusion I’ll be enhancing the application even more over time and welcome contributions as well. Tony Quinn contributed the initial Node.js/MongoDB code which is very cool to have as a back-end option. Access the standard application here and a version that has custom routing in it here. Additional information about the custom routing can be found in this post.

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• Know Your Audience, And/Or Your Customer

  - by steve.diamond

  Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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• Paper-free Customer Engagement

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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• New Exadata Customer Cases

  - by Javier Puerta

  New reference stories available for Exadata: Procter & Gamble Completes Point-of-Sale Data Queries up to 30 Times Faster, Reduces IT Costs, and Improves Insight with Engineered Data Warehouse Solution ZLM Verzekeringen Improves Customer Service with Integrated Back-Office Environment on Exadata KyivStar, JSC Reduces Storage Volumes to 15% of Its Legacy Environment and Increases System Productivity by 500% with High-Performance IT Infrastructure GfK Group Retail and Technology ensures Successful Growth with Exadata Consolidation

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• MDX using EXISTING, AGGREGATE, CROSSJOIN and WHERE

  - by James Rogers

  It is a well-published approach to using the EXISTING function to decode AGGREGATE members and nested sub-query filters.  Mosha wrote a good blog on it here and a more recent one here.  The use of EXISTING in these scenarios is very useful and sometimes the only option when dealing with multi-select filters.  However, there are some limitations I have run across when using the EXISTING function against an AGGREGATE member:   The AGGREGATE member must be assigned to the Dimension.Hierarchy being detected by the EXISTING function in the calculated measure. The AGGREGATE member cannot contain a crossjoin from any other dimension or hierarchy or EXISTING will not be able to detect the members in the AGGREGATE member.   Take the following query (from Adventure Works DW 2008):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Date].[Fiscal Weeks].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  This is useful to get a per-week average for another member. Many applications generate queries in this manner (such as Oracle OBIEE).  This query returns the correct result of (4) weeks. Now let's put a twist in it.  What if the querying application submits the query in the following manner:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Customer].[Customer Geography].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Customer].[Customer Geography].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  However, the AGGREGATE member is built on a different dimension (in name) than the one EXISTING is trying to detect.  In this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension.   Now another twist, the AGGREGATE member will be named appropriately and contain the hierarchy we are trying to detect with EXISTING but it will be cross-joined with another hierarchy:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   Once again, we are attempting to count the existing fiscal weeks in slicer.  Again, in this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension. However, in 2008 R2 this query returns the correct result of 4 and additionally , the following will return the count of existing countries as well (2):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'   member [Country Count] as 'count(existing([Customer].[Customer Geography].[Country].members))'  member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   2008 R2 seems to work as long as the AGGREGATE member is on at least one of the hierarchies attempting to be detected (i.e. [Date].[Fiscal Weeks] or [Customer].[Customer Geography]). If not, it seems that the engine cannot find a "point of entry" into the aggregate member and ignores it for calculated members.   One way around this would be to put the sets from the AGGREGATE member explicitly in the WHERE clause (slicer).  I realize this is only supported in SSAS 2005 and 2008.  However, after talking with Chris Webb (his blog is here and I highly recommend following his efforts and musings) it is a far more efficient way to filter/slice a query:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   This query returns the correct result of (4) weeks.  Additionally, we can count the cross-join members of the two hierarchies in the slicer:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members)*existing([Customer].[Customer Geography].[Country].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   We get the correct number of (8) here.

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• Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

  - by Charles Knapp

  Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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• Oracle Product Hub: Customer Perspectives at the OpenWorld

  - by Mala Narasimharajan

   By Rohit Tandon The Oracle Product Hub (OPH) Product Strategy team will be hosting a customer session dedicated to OPH at Oracle Openworld. Oracle Product Information Management strategy team will have the pleasure to present this session with Motorola Mobility Solutions.  . In this session, you will hear how Motorola Solutions utilizes OPH to meet their IT and business needs. Arif Girniwala, (MDM Lead, Motorola) and Chirag Jariwala (Manager, Deloitte Consulting) will cover the following topics amongst others: How does Motorola Solutions decide on what is Product Master Data for their enterprise? What are the Data Governance structures, Users, User roles, User Security etc. within Motorola Solutions?  How does Motorola Solutions integrate, synchronize and leverage OPH with Agile PLM?       4.  What is the Oracle Product Hub strategy and roadmap (Speaker - Sachin Patel, Director Oracle Product Hub Strategy)       5.  What are the implementation best practices for Oracle Product Hub (Speaker - Srikant Bevara, Sr. Manager, Oracle   Product Hub product management) If you're interested in hearing more about the above then I recommend attending this session: Customer Perspectives: Master Product Data: Strategies for Effective Product Information Management with Motorola Mobility Solutions (CON8834) Tuesday October, 2nd 10:15am - 11:15am Moscone West - 3001 We hope to see you at OOW 2012 and stay in touch via our future blogs!  For a list of all Oracle MDM sessions click here. 

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• Oracle OpenWorld Interactive Customer Panels

  - by kellsey.ruppel

  Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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• Solaris 11 Customer Maintenance Lifecycle

  - by user12244672

  Hi Folks, Welcome to my new blog, http://blogs.oracle.com/Solaris11Life , which is all about the Customer Maintenance Lifecycle for Image Packaging System (IPS) based Solaris releases, such as Solaris 11. It'll include policies, best practices, clarifications, and lots of other stuff which I hope you'll find useful as you get up to speed with Solaris 11 and IPS.   Let's start with a version of my Solaris 11 Customer Maintenance Lifecycle presentation which I gave at this year's Oracle Open World and at the recent Deutsche Oracle Anwendergruppe (DOAG - German Oracle Users Group) conference in Nürnberg. Some of you may be familiar with my Patch Corner blog, http://blogs.oracle.com/patch , which fulfilled a similar purpose for System V [five] Release 4 (SVR4) based Solaris releases, such as Solaris 10 and below. Since maintaining a Solaris 11 system is quite different to maintaining a Solaris 10 system, I thought it prudent to start this 2nd parallel blog for Solaris 11. Actually, I have an ulterior motive for starting this separate blog.  Since IPS is a single tier packaging architecture, it doesn't have any patches, only package updates.  I've therefore banned the word "patch" in Solaris 11 and introduced a swear box to which my colleagues must contribute a quarter [$0.25] every time they use the word "patch" in a public forum.  From their Oracle Open World presentations, John Fowler owes 50 cents, Liane Preza owes $1.25, and Bart Smaalders owes 75 cents.  Since I'm stinging my colleagues in what could be a lucrative enterprise, I couldn't very well discuss IPS best practices on a blog called "Patch Corner" with a URI of http://blogs.oracle.com/patch.  I simply couldn't afford all those contributions to the "patch" swear box. :) Feel free to let me know what topics you'd like covered - just post a comment in the comment box on the blog. Best Wishes, Gerry.

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• El éxito del Customer Experience

  - by Noelia Gomez

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Customer Perspectives: Oracle Data Integrator

  - by Julien Testut

  Normal 0 false false false EN-US X-NONE X-NONE The Data Integration Product Management team will be hosting a customer panel session dedicated to Oracle Data Integrator at Oracle OpenWorld. I will have the pleasure to present this session with three of our customers: Paychex, Ross Stores and Turkcell. In this session, you will hear how Paychex, Ross Stores and Turkcell utilize Oracle Data Integrator to meet their IT and business needs. Our customers will be able to share with you how they use ODI in their environments, best practices, lessons learned and benefits of implementing Oracle Data Integrator. If you're interested in hearing more about how our customers use Oracle Data Integrator then I recommend attending this session: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Customer Perspectives: Oracle Data Integrator Wednesday October, 3rd, 1:15PM - 2:15PM Marriott Marquis – Golden Gate C3 v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast, Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here.  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. We hope to see you at OpenWorld and stay in touch via our future blogs. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Best way to model Customer <--> Address

  - by Jen

  Every Customer has a physical address and an optional mailing address. What is your preferred way to model this? Option 1. Customer has foreign key to Address Customer (id, phys_address_id, mail_address_id) Address (id, street, city, etc.) Option 2. Customer has one-to-many relationship to Address, which contains a field to describe the address type Customer (id) Address (id, customer_id, address_type, street, city, etc.) Option 3. Address information is de-normalized and stored in Customer Customer (id, phys_street, phys_city, etc. mail_street, mail_city, etc.) One of my overriding goals is to simplify the object-relational mappings, so I'm leaning towards the first approach. What are your thoughts?

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• getting rid of repeated customer id's in mysql query

  - by bsandrabr

  I originally started by selecting customers from a group of customers and then for each customer querying the records for the past few days and presenting them in a table row. All working fine but I think I might have got too ambitious as I tried to pull in all the records at once having heard that mutiple queries are a big no no. here is the mysqlquery i came up with to pull in all the records at once SELECT morning, afternoon, date, date2, fname, lname, customers.customerid FROM customers LEFT OUTER JOIN attend ON ( customers.customerid = attend.customerid ) RIGHT OUTER JOIN noattend ON ( noattend.date2 = attend.date ) WHERE noattend.date2 BETWEEN '$date2' AND '$date3' AND DayOfWeek( date2 ) %7 >1 AND group ={$_GET['group']} ORDER BY lname ASC , fname ASC , date2 DESC tables are customer-customerid,fname,lname attend-customerid,morning,afternoon,date noattend-date2 (a table of all the days to fill in the blanks) Now the problem I have is how to start a new row in the table when the customer id changes My query above pulls in customer 1 morning 2 customer 1 morning 1 customer 2 morning 2 customer 2 morning 1 whereas I'm trying to get customer1 morning2 morning1 customer2 morning2 morning1 I dont know whether this is possible in the sql or more likely in the php

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• Se non ti sei unito alla Customer Experience Revolution? Il materiale è tutto qui!

  - by Silvia Valgoi

  Se ti sei perso questo interesante Executive workshop, non preoccuparti, qui puoi trovare gli interventi dei relatori.Durante l'evento Oracle, Accenture ed il professor Enrico Finzi hanno condiviso l'approccio alla Customer Experience vista come strategia per dare vita a processi più completi ed innovativi, per generare e gestire l’interazione con i consumatori, su tutti i canali. E' stato un momento importante per: comprendere perché la Customer Experience è diventata la componente più importante e strategica del tuo business scoprire come la Customer Experience accelleri l’acquisizione di nuovi clienti, incrementi la fidelizzazione ad un brand/prodotto/servizio, migliori l’efficienza operativa e sostenga le vendite conoscere come le soluzioni di Customer Experience possono aiutare le aziende a far vivere questa esperienza in modo coerente, personalizzata, attraverso tutti i canali e su tutti i dispositivi, ottenendo risultati misurabile Ecco le presentazioni e i video presentati durante i lavori: &amp;lt;p&amp;gt; &amp;lt;/p&amp;gt; Oracle Customer Experience - Empowering People. Powering Brands - Armando Janigro, Sales Development Manager, Oracle         How to win with Customer Experience - Nadia Dallafiore, Senior Manager CRM Retail  Accenture   Customer Experience e selezione Darwiniana della marca - Enrico Finzi, Sociologo, Presidente AstraRicerche   Engage.Win.Develop.Keep LinkedIn: Customer Concepts Exchange Facebook: Oracle Customer Experience

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• PeopleSoft Customer Gives User Perspective and the Benefits of Joining a Regional User Group

  Tim Johnson, Portal and Web Systems Administrator at Herff Jones, Inc. and the Ohio PeopleSoft JD Edwards Regional User Group President, discusses the continuation of PeopleSoft releases thanks to Applications Unlimited. Johnson also talks about some of the customer benefits of communication to Oracle through Quest.

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• A New Home for E-Business Suite Customer Adoption Information

  - by linda.fishman.hoyle

  Phew! I made it! A new home with my name. Let's talk about E-Business Suite. So much is going on and more and more customers are upgrading and implementing the latest release. I think I will highlight in this blog entry the most recent press release we issued 2 weeks ago about our Applications Unlimited success but in the release, we name several customers who are live on E-Business Suite Release 12.1 and then have a fabulous quote from a customer who is doing great things with our product.   Here is a link to the press release To make it easy for you, I am pulling out just the E-Business Suite information Oracle E-Business Suite: Oracle® E-Business Suite Release 12.1 provides organizations of all sizes, across all industries and regions, with a global business foundation that helps them reduce costs and increase productivity through a portfolio of rapid value solutions, integrated business processes and industry-focused solutions. The latest version of the Oracle E-Business Suite was designed to help organizations make better decisions and be more competitive by providing a global or holistic view of their operations. Abu Dhabi Media Company, Agilysis, C3 Business Solutions, Chicago Public Schools, Datacard Group, Guidance Software, Leviton Manufacturing, McDonald's, MINOR International, Usana Health Sciences, Zamil Plastic Industries Ltd. and Zebra Technologies are just a few of the organizations that have deployed the latest release of the Oracle E-Business Suite to help them make better decisions and be more competitive, while lowering costs and increasing performance. Customer Speaks "Leviton Manufacturing makes a very diverse line of products including electrical devices and data center products that we sell globally. We upgraded to the latest version of the Oracle E-Business Suite Release 12.1 to support our service business with change management, purchasing, accounts payable, and our internal IT help desk," said Bob MacTaggart, CIO of Leviton Manufacturing. "We consolidated seven Web sites that we used to host individually onto iStore. In addition, we run a site, using the Oracle E-Business Suite configurator, pricing and quoting for our sales agents to do configuration work. This site can now generate a complete sales proposal using Oracle functionality; we actually generate CAD drawings - the actual drawings themselves - based on configuration results. It used to take six to eight weeks to generate these drawings and now it's all done online in an hour to two hours by our sales agents themselves, totally self-service. It does everything they need. From our point of view that is a major business success. Not only is it a very cool, innovative application, but it also puts us about two years ahead of our competition."

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• Customer Support Spotlight: Clemson University

  - by cwarticki

  I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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• Oracle Hyperion Customer Briefing 2011

  - by antonella.buonagurio(at)oracle.com

  Lo scorso 24 febbraio a Milano e il 9 marzo a Roma si è tenuto l'Oracle Hyperion Customer Briefing 2011 un workshop riservato ai clienti Oracle su tutte le novità Oracle Hyperion EPM SYstem 11.1.2. La giornata si è sviluppata attraverso un percorso guidato di quattro sessioni tematiche su  come poter migliorare ulteriormente processi di management nelle  aziende in tutti gli ambiti di interesse.  

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• Marketing Strategies: Commit to Customer Service

  This week Andrew Lock's small business marketing tips include the power and simplicity of customer service, a free outsourcing tool and an update on GotBiz.TV (hint: it's no joke).

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• Marketing Strategies: Commit to Customer Service

  This week Andrew Lock's small business marketing tips include the power and simplicity of customer service, a free outsourcing tool and an update on GotBiz.TV (hint: it's no joke).

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• Oracle Enterprise Data Quality: A Leader in Customer Satisfaction

  - by Mala Narasimharajan

  It’s always good to hear feedback from practitioners – the ones who are in the trenches who have experienced both the good and the bad sides of enterprise software. Gartner recently released a report which surveyed 260 data quality professionals from around the world and found that most expressed considerable satisfaction as a whole from their data quality tool vendors. However, a couple of key findings stand out which include, Datanomic (acquired by Oracle), leading the pack in terms of overall customer satisfaction among data quality tools. Read all about it right here http://bit.ly/Ay45SG

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• First PeopleSoft HCM 9.1 Customer is Live!

  - by jay.richey

  http://www.oracle.com/us/corporate/press/065271 Ricoh Electronics is Oracle's First Customer to Deploy PeopleSoft Enterprise 9.1 Optimum Solutions Brings Ricoh Electronics Live on Oracle's PeopleSoft Enterprise Human Capital Management 9.1

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• eBay Offers Intelligent Customer Support

  EBay has rolled out intelligent customer support on its eBay.com site. We tell you how the VirtuOz virtual agent works to resolve problems for ecommerce buyers and sellers.

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• eBay Offers Intelligent Customer Support

  EBay has rolled out intelligent customer support on its eBay.com site. We tell you how the VirtuOz virtual agent works to resolve problems for ecommerce buyers and sellers.

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