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  • A good data model for finding a user's favorite stories

    - by wings
    Original Design Here's how I originally had my Models set up: class UserData(db.Model): user = db.UserProperty() favorites = db.ListProperty(db.Key) # list of story keys # ... class Story(db.Model): title = db.StringProperty() # ... On every page that displayed a story I would query UserData for the current user: user_data = UserData.all().filter('user =' users.get_current_user()).get() story_is_favorited = (story in user_data.favorites) New Design After watching this talk: Google I/O 2009 - Scalable, Complex Apps on App Engine, I wondered if I could set things up more efficiently. class FavoriteIndex(db.Model): favorited_by = db.StringListProperty() The Story Model is the same, but I got rid of the UserData Model. Each instance of the new FavoriteIndex Model has a Story instance as a parent. And each FavoriteIndex stores a list of user id's in it's favorited_by property. If I want to find all of the stories that have been favorited by a certain user: index_keys = FavoriteIndex.all(keys_only=True).filter('favorited_by =', users.get_current_user().user_id()) story_keys = [k.parent() for k in index_keys] stories = db.get(story_keys) This approach avoids the serialization/deserialization that's otherwise associated with the ListProperty. Efficiency vs Simplicity I'm not sure how efficient the new design is, especially after a user decides to favorite 300 stories, but here's why I like it: A favorited story is associated with a user, not with her user data On a page where I display a story, it's pretty easy to ask the story if it's been favorited (without calling up a separate entity filled with user data). fav_index = FavoriteIndex.all().ancestor(story).get() fav_of_current_user = users.get_current_user().user_id() in fav_index.favorited_by It's also easy to get a list of all the users who have favorited a story (using the method in #2) Is there an easier way? Please help. How is this kind of thing normally done?

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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • Oracle Forms 11g Customer Upgrade Reference

    - by Grant Ronald
    We have just published a reference to an Oracle customer, Callista, talking about their Forms upgrade experiences and future development plans. I'm actually seeing a huge number of Forms customers upgrading to 11g but it can take some time and effort for customers to formally agree to be a reference story, so I'm grateful to Callista for taking the time to become an 11g upgrade reference.  We have a number of other customers who are writing up their upgrade experiences and we hope to have these on OTN in the coming months. You can access this from the Forms home page on OTN.

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  • Oracle OpenWorld: Oracle WebCenter Customer Appreciation Reception

    - by kellsey.ruppel
    Oracle WebCenter Customer Appreciation Reception Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, Team Informatics & TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for heavy hors d'oeuvres and cocktails at this exclusive reception. Tuesday, October 2, 2012 6:30 p.m. – 9:30 p.m. The Palace Hotel Ralston Ballroom 2 New Montgomery Street San Francisco, CA 94105 Don't miss the opportunity to meet and talk with executives from Oracle WebCenter Product Management, Product Marketing and Oracle's premier WebCenter partners. We look forward to seeing you at this event! RSVP Now Please RSVP to http://www.surveymonkey.com/s/OOW12 by September 26, 2012. You will receive an email notification from [email protected] confirming your attendance for this event. Sponsored by:

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  • Next Quarterly Customer Update Webcast is July 24th (July 25th in Asia Pacific)

    - by R.Hunter
    Join Team Informatics, Kyle Hatlestad from the WebCenter Content “A-Team” and Oracle WebCenter Product Management for the next Oracle WebCenter Quarterly Customer Update Webcast scheduled for July 24th (July 25th in Asia Pacific). Get the latest product management updates and learn more about WebCenter Content and WebCenter Sites. Team Informatics will give an overview of the WebCenter Sites 11g Connector to WebCenter Content and Kyle Hatlestad will discuss best practices for WCC deployment and configuration. You can follow Kyle’s blog at: http://blogs.oracle.com/kyle/ Don't miss out, there will be two live sessions with Q&A. Further details and the registration links for the webcast can be found on our Oracle Technology Network Page.

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  • Mobile-SOA Integration by Oracle SOA Suite Customer Agilent

    - by Bruce Tierney
    I attended an excellent session by Oracle SOA Suite customer Rajesh Gathwala from Agilent.  He said most mobile vendors have their own embedded toolsets but the problem arises when you have too many of these disparate toolsets in the organization..."How many toolsets do you want?".  He highlighted his solution which standardizes on Oracle SOA Suite for integration including mobile.  Here is a screenshot describing how the integration includes Oracle eBusiness Suite, Oracle Service Bus and the security solution from his presentation: You can see a video of Rajesh speaking about Agilent's Oracle SOA Suite implementation from last years OpenWorld (prior to his mobile integration).

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  • Luxottica Delivers an Elevated Customer Experience

    - by user801960
    Luxottica Group is a global leader in premium, luxury and sports eyewear with nearly 6,250 stores worldwide. The Group’s strong brand portfolio comprises ten house brands including Oakley, Ray-Ban, Percol and Arnette, and 20 licensed brands such as Bulgari, Chanel and Versace. In January at the Oracle Retail Exchange in New York, Luca Del Din, Luxottica Group’s IT Manager – Global Retail Demand and Integration and Irven Cassio, Digital Experience Director for Luxottica Retail introduced our REx delegates to their flagship Sunglass Hut store on Fifth Avenue. This store showcase provided the opportunity to explore this fantastic retail space incorporating the store’s interactive retail concept, the Sunglass Hut Social Sun station. I invite you to hear from Luca and Irven as we explore some of the innovative technologies and concepts that Luxottica deployed in this store and how these deliver an elevated customer experience.

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  • WebCenter Customer Spotlight: spectrumK Holding GmbH

    - by me
    Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. >> Read the full story

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  • Project planning and customer tracking system

    - by Daniel Hollands
    First off, sorry if this is the wrong 'stack' site, but it seemed like a good place to start. I'm happy to report that my services as a web developer are starting to be in quite a lot of demand, and I have a few existing and potentially new customers all lining up - but I'm finding it very hard to keep track of everything. What I'm hoping for is some (preferably web-based) system which I can use to keep track of who my customers are, the various projects that I've got going on for them, and (if possible) the individual sub-tasks that make up each project. What would be even better is if the relevant customer was able to log into the site, and see the process of their projects. I do hope you know what I'm talking about, and that you'll be able to offer some suggestions of either web-base sites that offer something along these lines, or of some open source solution or something like that? Thank you

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  • Epsilon : An Oracle Customer Profile

    - by Anand Akela
    ZDNet published an article today based on the interview of Jeff White, vice president, technology, strategic database services at Epsilon. Jeff discussed Oracle Exadata Database Machine and Oracle Enterprise Manager with the ZDNet writer Dan Kusnetzky . Read the article  Epsilon : An Oracle Customer Profile . Jeff White, Epsilon VP, was honored with Oracle’s Data Warehouse Leader of the Year for Innovative Data Warehouse Deployment of Oracle Exadata and Oracle Enterprise Manager earlier this year. In one of the videos earlier this year, Jeff mentioned that Epsilon has streamlined IT administration, monitoring, and engineered systems maintenance with Oracle Enterprise Manager. Having gained in operational efficiencies, Epsilon is now providing greater efficiencies to its customers. For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Exalytics Increases Customer Revenue, and Saves Time, Risk & Cost

    - by Mike.Hallett(at)Oracle-BI&EPM
    We are getting some great proof point stories now from our customers who are succeeding with the Exalytics in-memory system for OBI and Essbase.  See below for some recent testimony: San Diego Unified School District Harnesses Attendance, Procurement, and Operational Data with Oracle Exalytics, Generating $4.4 Million in Savings: according to independent assessment by Mainstay Salire, the district is on track to achieve substantial benefits from the Oracle Exalytics solution, including an $8.25 million increase in attendance revenue, $75,000 a year savings in operational efficiencies, and $1 million in hardware cost avoidance. NilsonGroup chooses Oracle Exalytics In-Memory Machine as their solution to access critical data to keep its stores competitive with real-time Mobile BI: it took only “3 days to get up and running” with Exalytics.  Video Nykredit, in the Danish Financial Sector, describes their experiences from testing the Exalytics Business Intelligence Machine: “it was up and running within 4 days” with “more intuitive dashboards” and “up to 70x better performance” and “cheaper maintenance and lower total cost of ownership”. Video Sodexo chose Oracle Exalytics as their business analytics platform; accelerating Essbase “more than 8x” performance for more than 2,000 Excel-addin users, “significantly changing how people in information management now deal with data”.  Video Polk, Savvis, Nykredit, and Key Energy describe testing of the Oracle Exalytics In-Memory Machine: to “reach more users than we ever have before”, “to fly through the data without impeding the analytic process”, “drive our enterprise groups into this tool instead of having departmental solutions”, and the “advanced visualisation this product enables”.  Video

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • B2B Customer Case Study Presentation at OOW 2012!

    - by Nitesh Jain
    Real life B2B customer talking about consolidation to Oracle B2B and SOA Suite. Hear Kevin Clugage, IT Director, Stryker and B2B Team present on consolidating legacy B2B networks on a global B2B infrastructure using Oracle B2B and SOA Suite. This session will discuss B2B industry trends, product overview, Stryker's case study and will elaborate on the benefits of using Oracle B2B to solve your partner integration needs today. Oracle B2B is Drummond Certified and has customers using the product in Supply Chain, Travel, Transport, Healthcare, Hightech and Telecom industries. We are excited about our session, and look forward to see you there! Wed, Oct 3, 3:30 PM – 4:30 PM – Moscone West – 3003 CON5003 – Delivering a High-Value Global B2B Network with Oracle SOA Suite 11g https://blogs.oracle.com/SOA/entry/b2b_customer_case_study_presentation

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  • Problems hiring someone on elance or similar sites

    - by akim
    I am assigned to hire some developers/designers in these kind of sites, and I'm looking for war stories about problems with this strategy. All I found so far are tips about getting more jobs as a freelancer, but nothing about being in the other side. We need a web designer and maybe a web programer for a internal and small site, but really important with a very short deadline. Any thoughts about? Does it worth to hire someone? Or we should work extra hour and get this done by ourselves?

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  • Oracle Fusion HCM Gains Traction and Customer Recognition

    - by Scott Ewart
    Oracle Fusion HCM Gains Traction and Customer Recognition at the HRO Summit Europe in Barcelona Audience voted Oracle Fusion Human Capital Management as best in Most Reliable, Most Innovative and Best in Class. During the annual European HRO Summit in Barcelona, HRO buyers, service providers, third party advisors and other attendees were visibly impressed with the Fusion HCM product stack. Following the “present-off” among four technology vendors, Oracle was voted first in the following categories: Which technology could best suit the needs for your company Which technology do you think came across as the most reliable Which technology offers the most innovation Based on what you heard today, which technology presentation would you rate as best in class Oracle was voted second in the two other remaining categories Click here for the full article ==> http://bit.ly/sxC3tX

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  • WebLogic & Coherence & Cloud presentations for customer meetings

    - by JuergenKress
    We updated the WebLogic Community Workspace with the latest customer facing presentations: WebLogic 12c.pptx Oracle Coherence.pptx CAF WebLogic Server 12c, Coherence and Java EE.pptx Cloud Your Strategy Your Cloud Your Choice.pptx For all presentation, please visit the WebLogic Community Workspace (WebLogic Community membership required). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,Coherence,Cloud,presentations,ppt,sales,WebLogic presentation,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Oracle Honors Hitachi Data Systems with 2012 Taleo Customer Innovation Award

    - by Scott Ewart
    High-Tech Leader Recognized at Taleo World for its Strategic Initiative Aligning Talent, Performance and Revenues Oracle awarded the 2012 Taleo Customer Innovation Award to    Hitachi Data Systems (HDS), a wholly owned subsidiary of Hitachi, Ltd., for transforming performance management within its global sales organization with Oracle Taleo talent management solutions. The Taleo Innovation Awards honor and recognize Oracle Taleo customers that advance talent management initiatives using innovation, leadership and best practices. Oracle honored HDS along with finalists National Heritage Academies and CACI at a ceremony held September 13 at Taleo World in Chicago. Josh Bersin, President and CEO of Bersin & Associates, was the emcee for the ceremony. The honorees were selected from dozens of global submissions by a panel of influential industry analysts with expertise in talent management. To view the full story and press release, click here.

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  • Oracle Accelerate for Midsize Companies Customer Reference Booklet

    - by LanaProut
    1024x768 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 137 global customer stories featuring midsize companies that have achieved success by deploying Oracle Applications and leveraging Oracle partner expertise, to enable their business to grow.  Click here to view the reference booklet.

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  • Next Quarterly Customer Update Webcast is Nov 27th (Nov 28th in Asia Pacific)

    - by John Klinke
    Join the WebCenter team as we present the latest product direction that was recently shared at the Oracle OpenWorld conference in San Francisco last month.   This Oracle WebCenter Quarterly Customer Update Webcast is scheduled on Nov 27th (Nov 28th in Asia Pacific). We will also be sharing the latest product updates and key support announcements that all WebCenter professionals and solution owners need to know. Don’t miss out on getting the latest information.  There will be two live sessions with Q&A at the end of each session.   Register for Session 1 -  Nov 27th at 9am San Francisco, 12pm New York, and 5pm London Register for Session 2 – Nov 28th at 9am Singapore, 11am Sydney, and 6pm (Nov 27th) San Francisco

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  • Social Media's and Customer Service

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • C2C - Customer 2 Cloud Program

    - by Hartmut Wiese
    What´s in it for partners? A special Webinar for EMEA partners The Blog Entry is referring to this EMEA CRM Community blog entry here. The new Oracle Customer 2 Cloud (C2C) Program offers sizeable CX Cloud business opportunities for our partners into their existing Siebel, Peoplesoft or Oracle eBusiness Suite customers installed base, leveraging financial incentives that allow customers switching part of their On Premises solutions' maintenance fees against Cloud subscriptions from the market leading provider of CX Cloud business solutions. Look at this introduction video to have a first feeling about the C2C program and then join us on Tuesday June 10th at 9am CET (8am UK) to find out how you and your customers can benefit from this program to secure existing Siebel, Peoplesoft or Oracle eBusiness Suite accounts while generating new business opportunities. Register here! added by Hartmut Wiese: JD Edwards is not explicitly mentioned for this program but I also did not found a remark that it is not included.

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  • B2B Customer Case Study Presentation at OOW 2012!

    - by user701307
    Real life B2B customer talking about consolidation to Oracle B2B and SOA Suite. Hear Kevin Kluggage, IT Director, Stryker and me present on consolidating legacy B2B networks on a global B2B infrastructure using Oracle B2B and SOA Suite. This session will discuss B2B industry trends, product overview, Stryker's case study and will elaborate on the benefits of using Oracle B2B to solve your partner integration needs today. Oracle B2B is Drummond Certified and has customers using the product in Supply Chain, Travel, Transport, Healthcare, Hightech and Telecom industries. We are excited about our session, and look forward to see you there! Wed, Oct 3, 3:30 PM – 4:30 PM – Moscone West – 3003CON5003 – Delivering a High-Value Global B2B Network with Oracle SOA Suite 11g

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  • Recommendation on remote access setup for accessing customer systems

    - by gregmac
    I'm looking for a product recommendation (open or commercial) that will allow remote access to customer sites for tech support purposes. We need to be able to gain access to help troubleshoot problems on servers. Currently end up using anything from RDP on public IP, to various VPNs that clients happen to have, to webex-type sessions that require lots of interaction from both sides to get things working. This often means a problem that could take 10 minutes to solve takes an extra 30+ minutes messing around trying to get a connection up. There are multiple customer sites, which should NOT have access to each other. At each site, there is anywhere from 1 to 8 servers (Windows 2003 or 2008) that need to be accessed. Support connection to machines even if they're behind a firewall/router with no public IP Be able to selectively allow/deny access from customer site. Customer site should not be able to connect outbound to anywhere else (our systems, or other customer sites) Support multiple users from our end If not a VPN connection (where RDP could be used over top), should support: Remote desktop access, including copy/paste File transfers Preferably would have some way to list all remote systems, showing online/offline. Anyone have any suggestions?

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  • Romanian parter Omnilogic Delivers “No Limits” Scalability, Performance, Security, and Affordability through Next-Generation, Enterprise-Grade Engineered Systems

    - by swalker
    Omnilogic SRL is a leading technology and information systems provider in Romania and central and Eastern Europe. An Oracle Value-Added Distributor Partner, Omnilogic resells Oracle software, hardware, and engineered systems to Oracle Partner Network members and provides specialized training, support, and testing facilities. Independent software vendors (ISVs) also use Omnilogic’s demonstration and testing facilities to upgrade the performance and efficiency of their solutions and those of their customers by migrating them from competitor technologies to Oracle platforms. Omnilogic also has a dedicated offering for ISV solutions, based on Oracle technology in a hosting service provider model. Omnilogic wanted to help Oracle Partners and ISVs migrate solutions to Oracle Exadata and sell Oracle Exadata to end-customers. It installed Oracle Exadata Database Machine X2-2 Quarter Rack at its data center to create a demonstration and testing environment. Demonstrations proved that Oracle Exadata achieved processing speeds up to 100 times faster than competitor systems, cut typical back-up times from 6 hours to 20 minutes, and stored 10 times more data. Oracle Partners and ISVs learned that migrating solutions to Oracle Exadata’s preconfigured, pre-integrated hardware and software can be completed rapidly, at low cost, without business disruption, and with reduced ongoing operating costs. Challenges A word from Omnilogic “Oracle Exadata is the new killer application—the smartest solution on the market. There is no competition.” – Sorin Dragomir, Chief Operating Officer, Omnilogic SRL Enable Oracle Partners in Romania and central and eastern Europe to achieve Oracle Exadata Ready status by providing facilities to test and optimize existing applications and build real-life proofs of concept (POCs) for new solutions on Oracle Exadata Database Machine Provide technical support and demonstration facilities for ISVs migrating their customers’ solutions from competitor technologies to Oracle Exadata to maximize performance, scalability, and security; optimize hardware and datacenter space; cut maintenance costs; and improve return on investment Demonstrate power of Oracle Exadata’s high-performance, high-capacity engineered systems for customer-facing businesses, such as government organizations, telecommunications, banking and insurance, and utility companies, which typically require continuous availability to support very large data volumes Showcase Oracle Exadata’s unchallenged online transaction processing (OLTP) capabilities that cut application run times to provide unrivalled query turnaround and user response speeds while significantly reducing back-up times and eliminating risk of unplanned outages Capitalize on providing a world-class training and demonstration environment for Oracle Exadata to accelerate sales with Oracle Partners Solutions Created a testing environment to enable Oracle Partners and ISVs to test their own solutions and those of their customers on Oracle Exadata running on Oracle Enterprise Linux or Oracle Solaris Express to benchmark performance prior to migration Leveraged expertise on Oracle Exadata to offer Oracle Exadata training, migration, support seminars and to showcase live demonstrations for Oracle Partners Proved how Oracle Exadata’s pre-engineered systems, that come assembled, configured, and ready to run, reduce deployment time and cost, minimize risk, and help customers achieve the full performance potential immediately after go live Increased processing speeds 10-fold and with zero data loss for a telecommunications provider’s client-facing customer relationship management solution Achieved performance improvements of between 6 and 100 times faster for financial and utility company applications currently running on IBM, Microsoft, or SAP HANA platforms Showed how daily closure procedures carried out overnight by banks, insurance companies, and other financial institutions to analyze each day’s business, can typically be cut from around six hours to 20 minutes, some 18 times faster, when running on Oracle Exadata Simulated concurrent back-ups while running applications under normal working conditions to prove that Oracle Exadata-based solutions can be backed up during business hours without causing bottlenecks or impacting the end-user experience Demonstrated that Oracle Exadata’s built-in analytics, data mining and OLTP capabilities make it the highest-performance, lowest-cost choice for large data warehousing operations Showed how Oracle Exadata’s columnar compression and intelligent storage architecture allows 10 times more data to be stored than on competitor platforms Demonstrated how Oracle Exadata cuts hardware requirements significantly by consolidating workloads on to fewer servers which delivers greater power efficiency and lower operating costs that competing systems from IBM and other manufacturers Proved to ISVs that migrating solutions to Oracle Exadata’s preconfigured, pre-integrated hardware and software can be completed rapidly, at low cost, and with minimal business disruption Demonstrated how storage servers, database servers, and network switches can be added incrementally and inexpensively to the Oracle Exadata platform to support business expansion On track to grow revenues by 10% in year one and by 15% annually thereafter through increased business generated from Oracle Partners and ISVs

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  • Ray Wang: Why engagement matters in an era of customer experience

    - by Michael Snow
    Why engagement matters in an era of customer experience R "Ray" Wang Principal Analyst & CEO, Constellation Research Mobile enterprise, social business, cloud computing, advanced analytics, and unified communications are converging. Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. The likely results include new methods of furthering relationships, crafting longer term engagement, and creating transformational business models. It's part of a shift from transactional systems to engagement systems. These transactional systems have been around since the 1950s. You know them as ERP, finance and accounting systems, or even payroll. These systems are designed for massive computational scale; users find them rigid and techie. Meanwhile, we've moved to new engagement systems such as Facebook and Twitter in the consumer world. The rich usability and intuitive design reflect how users want to work — and now users are coming to expect the same paradigms and designs in their enterprise world. ~~~ Ray is a prolific contributor to his own blog as well as others. For a sneak peak at Ray's thoughts on engagement, take a look at this quick teaser on Avoiding Social Media Fatigue Through Engagement Or perhaps you might agree with Ray on Dealing With The Real Problem In Social Business Adoption – The People! Check out Ray's post on the Harvard Business Review Blog to get his perspective on "How to Engage Your Customers and Employees." For a daily dose of Ray - follow him on Twitter: @rwang0 But MOST IMPORTANTLY.... Don't miss the opportunity to join leading industry analyst, R "Ray" Wang of Constellation Research in the latest webcast of the Oracle Social Business Thought Leaders Series as he explains how to apply the 9 C's of Engagement for both your customers and employees.

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