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• Help me get List<Customers> like following in nhibernate?

  - by 07hc420

  I have class following. When i mapping file also following. I only get IList but i have not get List(of OrderTemp). Help me. Public Class CusTemp Private _CustomerID As String Private _CompanyName As String Private _ContactName As String Private _ContactTitle As String Private _Address As String Private _City As String Private _OrderTemp As List(Of OrderTemp) Public Sub New() End Sub Public Property CustomerID() As String Get Return _CustomerID End Get Set(ByVal value As String) _CustomerID = value End Set End Property Public Property CompanyName() As String Get Return _CompanyName End Get Set(ByVal value As String) _CompanyName = value End Set End Property Public Property ContactName() As String Get Return _ContactName End Get Set(ByVal value As String) _ContactName = value End Set End Property Public Property ContactTitle() As String Get Return _ContactTitle End Get Set(ByVal value As String) _ContactTitle = value End Set End Property Public Property Address() As String Get Return _Address End Get Set(ByVal value As String) _Address = value End Set End Property Public Property City() As String Get Return _City End Get Set(ByVal value As String) _City = value End Set End Property Public Property OrderTemp() As List(Of OrderTemp) Get Return _OrderTemp End Get Set(ByVal value As List(Of OrderTemp)) _OrderTemp = value End Set End Property End Class mappingfile: <!--One-to-many mapping: Orders--> <bag name="OrderTemp" table="Orders" lazy="true"> <key column="CustomerID" /> <one-to-many class="OrderTemp"/> </bag>

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• The Disloyalty Card

  - by David Dorf

  Let's take a break from technology for a second; please indulge me. (That's for you Erick.) A few months back, James Hoffmann reported that Gwilym Davies, the 2009 World Barista Champion, had implemented a rather unique idea for his cafe: the disloyalty card. His card lists eight nearby cafes in London that the cardholder must visit and try a coffee. After sampling all eight and collecting the required stamps, Gwilym provides a free coffee from his shop. His idea sends customers to his competitors. What does this say about Gwilym? First, it tells me he's confident in his abilities to make a mean cup of java. Second, it tells me he's truly passionate about his his trade. But was this a sound business endeavor? Obviously the risk is that one of his loyal customers might just find a better product at a competitor and not return. But the goal isn't really to strengthen his customer base -- its to strengthen the market, which will in turn provide more customers over the long run. This idea seems great for frequently purchased products like restaurants, bars, bakeries, music, and of course, cafes. Its probably not a good idea for high priced merchandise or infrequently purchased items like shoes, electronics, and housewares. Nevertheless, its a great example of thinking in reverse. Try this: Instead of telling your staff how you want customers treated, list out the ways you don't want customers treated. Why should you limit people's imagination and freedom to engage customers? Instead, give them guidelines to avoid the bad behavior, and leave them open to be creative with the positive behavior. Instead of asking the question, "how can we get more people in our stores?" try asking the inverse: "why aren't people visiting our stores?" Innovation doesn't only come from asking "why?" Often it comes from asking "why not?"

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• Oracle HCM User Group (OHUG) 2012 Conference

  - by Maria Ana Santiago

  The PeopleSoft HCM team is looking forward to a great OHUG conference and to meeting with our PeopleSoft HCM Customers there! The OHUG Global Conference 2012 will be held at the Mirage in Las Vegas, Nevada, June 18-22, 2012. With Oracle Corporation's continued support of the Global OHUG Conference, this event is one of the best opportunities PeopleSoft HCM Customers have to interact and communicate directly with PeopleSoft Strategy, Development and Support and understand the entire Oracle HCM opportunities that await. PeopleSoft HCM has 10 exciting sessions and several Meet the Experts sessions planned to highlight the value and opportunities with PeopleSoft applications. For details on the PeopleSoft HCM tracks and sessions please visit the OHUG Session Line Up page. PeopleSoft HCM will be offering an annual General Roadmap session by Tracy Martin and multiple Product specific sessions. Our PeopleSoft HCM General session will provide very valuable information on our continuous delivery strategy and upcoming HCM 9.2 release and beyond. Tracy will also address opportunities that await PeopleSoft customers with co-exist opportunities with Fusion, Taleo, Oracle BI and more. Our Product Roadmap sessions will go into product specific areas providing roadmap information for the corresponding product domains. There will also be a PeopleTools Roadmap and Vision session that will let Customers see what is new in PeopleTools and what is planned for the future. And last, but not least, PeopleSoft will be holding the annual Meet the Experts sessions. Customers who want to have focused discussions on specific areas or products can meet with PeopleSoft Strategy, Development and Support teams who will be available to discuss product features and answer Customers' questions. Don’t miss this opportunity! If you are a PeopleSoft HCM Customer, join us at OHUG! Look forward to seeing you there.

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• How Mature is Your Database Change Management Process?

  - by Ben Rees

  .dbd-banner p{ font-size:0.75em; padding:0 0 10px; margin:0 } .dbd-banner p span{ color:#675C6D; } .dbd-banner p:last-child{ padding:0; } @media ALL and (max-width:640px){ .dbd-banner{ background:#f0f0f0; padding:5px; color:#333; margin-top: 5px; } } -- Database Delivery Patterns & Practices Further Reading Organization and team processes How do you get your database schema changes live, on to your production system? As your team of developers and DBAs are working on the changes to the database to support your business-critical applications, how do these updates wend their way through from dev environments, possibly to QA, hopefully through pre-production and eventually to production in a controlled, reliable and repeatable way? In this article, I describe a model we use to try and understand the different stages that customers go through as their database change management processes mature, from the very basic and manual, through to advanced continuous delivery practices. I also provide a simple chart that will help you determine “How mature is our database change management process?” This process of managing changes to the database – which all of us who have worked in application/database development have had to deal with in one form or another – is sometimes known as Database Change Management (even if we’ve never used the term ourselves). And it’s a difficult process, often painfully so. Some developers take the approach of “I’ve no idea how my changes get live – I just write the stored procedures and add columns to the tables. It’s someone else’s problem to get this stuff live. I think we’ve got a DBA somewhere who deals with it – I don’t know, I’ve never met him/her”. I know I used to work that way. I worked that way because I assumed that making the updates to production was a trivial task – how hard can it be? Pause the application for half an hour in the middle of the night, copy over the changes to the app and the database, and switch it back on again? Voila! But somehow it never seemed that easy. And it certainly was never that easy for database changes. Why? Because you can’t just overwrite the old database with the new version. Databases have a state – more specifically 4Tb of critical data built up over the last 12 years of running your business, and if your quick hotfix happened to accidentally delete that 4Tb of data, then you’re “Looking for a new role” pretty quickly after the failed release. There are a lot of other reasons why a managed database change management process is important for organisations, besides job security, not least: Frequency of releases. Many business managers are feeling the pressure to get functionality out to their users sooner, quicker and more reliably. The new book (which I highly recommend) Lean Enterprise by Jez Humble, Barry O’Reilly and Joanne Molesky provides a great discussion on how many enterprises are having to move towards a leaner, more frequent release cycle to maintain their competitive advantage. It’s no longer acceptable to release once per year, leaving your customers waiting all year for changes they desperately need (and expect) Auditing and compliance. SOX, HIPAA and other compliance frameworks have demanded that companies implement proper processes for managing changes to their databases, whether managing schema changes, making sure that the data itself is being looked after correctly or other mechanisms that provide an audit trail of changes. We’ve found, at Red Gate that we have a very wide range of customers using every possible form of database change management imaginable. Everything from “Nothing – I just fix the schema on production from my laptop when things go wrong, and write it down in my notebook” to “A full Continuous Delivery process – any change made by a dev gets checked in and recorded, fully tested (including performance tests) before a (tested) release is made available to our Release Management system, ready for live deployment!”. And everything in between of course. Because of the vast number of customers using so many different approaches we found ourselves struggling to keep on top of what everyone was doing – struggling to identify patterns in customers’ behavior. This is useful for us, because we want to try and fit the products we have to different needs – different products are relevant to different customers and we waste everyone’s time (most notably, our customers’) if we’re suggesting products that aren’t appropriate for them. If someone visited a sports store, looking to embark on a new fitness program, and the store assistant suggested the latest $10,000 multi-gym, complete with multiple weights mechanisms, dumb-bells, pull-up bars and so on, then he’s likely to lose that customer. All he needed was a pair of running shoes! To solve this issue – in an attempt to simplify how we understand our customers and our offerings – we built a model. This is a an attempt at trying to classify our customers in to some sort of model or “Customer Maturity Framework” as we rather grandly term it, which somehow simplifies our understanding of what our customers are doing. The great statistician, George Box (amongst other things, the “Box” in the Box-Jenkins time series model) gave us the famous quote: “Essentially all models are wrong, but some are useful” We’ve taken this quote to heart – we know it’s a gross over-simplification of the real world of how users work with complex legacy and new database developments. Almost nobody precisely fits in to one of our categories. But we hope it’s useful and interesting. There are actually a number of similar models that exist for more general application delivery. We’ve found these from ThoughtWorks/Forrester, from InfoQ and others, and initially we tried just taking these models and replacing the word “application” for “database”. However, we hit a problem. From talking to our customers we know that users are far less further down the road of mature database change management than they are for application development. As a simple example, no application developer, who wants to keep his/her job would develop an application for an organisation without source controlling that code. Sure, he/she might not be using an advanced Gitflow branching methodology but they’ll certainly be making sure their code gets managed in a repo somewhere with all the benefits of history, auditing and so on. But this certainly isn’t the case (yet) for the database – a very large segment of the people we speak to have no source control set up for their databases whatsoever, even at the most basic level (for example, keeping change scripts in a source control system somewhere). By the way, if this is you, Red Gate has a great whitepaper here, on the barriers people face getting a source control process implemented at their organisations. This difference in maturity is the same as you move in to areas such as continuous integration (common amongst app developers, relatively rare for database developers) and automated release management (growing amongst app developers, very rare for the database). So, when we created the model we started from scratch and biased the levels of maturity towards what we actually see amongst our customers. But, what are these stages? And what level are you? The table below describes our definitions for four levels of maturity – Baseline, Beginner, Intermediate and Advanced. As I say, this is a model – you won’t fit any of these categories perfectly, but hopefully one will ring true more than others. We’ve also created a PDF with a flow chart to help you find which of these groups most closely matches your team:  Download the Database Delivery Maturity Framework PDF here   Level D1 – Baseline Work directly on live databases Sometimes work directly in production Generate manual scripts for releases. Sometimes use a product like SQL Compare or similar to do this Any tests that we might have are run manually Level D2 – Beginner Have some ad-hoc DB version control such as manually adding upgrade scripts to a version control system Attempt is made to keep production in sync with development environments There is some documentation and planning of manual deployments Some basic automated DB testing in process Level D3 – Intermediate The database is fully version-controlled with a product like Red Gate SQL Source Control or SSDT Database environments are managed Production environment schema is reproducible from the source control system There are some automated tests Have looked at using migration scripts for difficult database refactoring cases Level D4 – Advanced Using continuous integration for database changes Build, testing and deployment of DB changes carried out through a proper database release process Fully automated tests Production system is monitored for fast feedback to developers   Does this model reflect your team at all? Where are you on this journey? We’d be very interested in knowing how you get on. We’re doing a lot of work at the moment, at Red Gate, trying to help people progress through these stages. For example, if you’re currently not source controlling your database, then this is a natural next step. If you are already source controlling your database, what about the next stage – continuous integration and automated release management? To help understand these issues, there’s a summary of the Red Gate Database Delivery learning program on our site, alongside a Patterns and Practices library here on Simple-Talk and a Training Academy section on our documentation site to help you get up and running with the tools you need to progress. All feedback is welcome and it would be great to hear where you find yourself on this journey! This article is part of our database delivery patterns & practices series on Simple Talk. Find more articles for version control, automated testing, continuous integration & deployment.

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• Three Fusion Applications Communities are Now Live

  - by cwarticki

  The Fusion Application Support Team (FAST) launched three communities on the My Oracle Support Community.  These communities provide another channel for customers to get the information about Fusion Applications that they need. The three Fusion Applications communities are: ·     Technical - FA community -- covers all the Fusion Applications technology stack and technical questions from users. ·      Applications and Business Processes community -- covers all the functional questions and issues raised by users for all Fusion Applications except HCM. ·      Fusion Applications HCM community -- covers the functional questions and issues raised by users for Fusion HCM product family. Good for Our Customers Customers participating in these communities can ask questions and get timely responses from Oracle Fusion Applications experts who monitor the communities. The customers can search the Fusion Applications Community contents for information and answers. They also can collaborate with other customers and benefit from the collective experience of the community -- especially from people like you. All customers and partners are invited to join My Oracle Support Community for Fusion Applications. We believe that participating in the Fusion Applications communities can be a win-win option for everyone. We invite you to become an active part of the thriving Fusion Applications communities and experience how this interesting and insightful dialog can benefit you. How to Join the Community Navigate to http://communities.oracle.com. Click the Profile Tab to register yourself and edit your profile. ·         You can subscribe to the Fusion Applications communities by editing your Community Subscriptions. ·         You can get RSS feeds for each of your subscribed communities from the same section.

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• Partner Showcase -- GreyHeller

  - by PeopleTools Strategy

  This is the next in a series of posts spotlighting some of our creative partners.  GreyHeller is a PeopleSoft-focused software company founded by PeopleTools alumni Larry Grey and Chris Heller.  GreyHeller’s products focus on addressing the technology needs of PeopleSoft customers in the areas of mobile Enablement, reporting/business intelligence, security, and change management.  The company helps customers protect and extend their investment in PeopleSoft.GreyHeller’s products and services are in use by nearly 100 PeopleSoft customers on 6 continents.  Their product solutions are lightweight bolt-ons--extensions to a customer’s PeopleSoft environment requiring no new infrastructure.  This makes for rapid implementations.A major area of interest for PeopleSoft customers these days is mobile enablement.  GreyHeller's current mobile implementations include the following customers: Texas Christian University (Live:  TCU student newspaper article here) Coppin State University (Live) University of Cambridge (June go-live) HealthSouth (June go-live) Frostburg State Univrsity (Q3 go-live) Amedisys (Q3 go-live) GreyHeller maintains a PeopleTools-focused blog that provides tips, techniques, and code snippets aimed at helping PeopleSoft customers make the most of their PeopleSoft system.  In addition to their blog, the GreyHeller team conducts and records weekly webinars that demonstrate latest PeopleTools features and Tips and techniques.  Recordings of these webinars can be accessed here.Visit GreyHeller’s web site for more information on the company and its work.

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• Hurry! See the uncensored OOW videos before they get edited!

  - by rickramsey

  source Uploaded so far: Which Oracle Solaris 11 Technologies Have Sysadmins Been Using Most? Director's Cut - Uncensored - Markus Flierl, VP Solaris Core Engineering, describes how Oracle Solaris 11 customers are taking advantage of the Image Packaging System and the snapshot capability of ZFS to run more frequent updates of not only the OS, but also the applications (agile development, anyone?), and how they're using the network virtualization capabilities in Oracle Solaris 11 to isolate applications and manage workloads on the cloud. Watch How Hybrid Columnar Compression Saves Storage Space Director's Cut - Uncensored - Art Licht shows how hyprid columnar compression (HCC) compresses data 30x without slowing down other queries that the database is performing. First he shows what happens when he runs database queries without HCC, then he shows what happens when he runs the queries with HCC. Security Capabilities and Design in Oracle Solaris 11 Director's Cut - Uncensored - Compliance reporting. Extended policy. Immutable zones. Three of the best minds in Oracle Solaris security explain what they are, what customers are doing with them, and how they were engineered. Filmed at Oracle Open World 2012. Why DTrace and Ksplice Have Made Oracle Linux 6 Popular with Sysadmins Use the DTrace scripts you wrote for Oracle Solaris on Oracle Linux without modification. Wim Coekaerts, VP of Engineering for Oracle Linux, explains how this capability of DTrace, the zero downtime updates enabled by KSplice, and other performance and stability enhancements have made Oracle Linux 6 popular with sysadmins. Why Solaris 11 Is Being Adopted Faster Than Solaris 10 Sneak Preview - Uncut Version - Lynn Rohrer, Director of Oracle Solaris Product Management explains why customers are adopting Oracle Solaris 11 at a faster rate than Oracle Solaris 10, and proves why you should never challenge a Montana woman to a test of strength. What Forsythe Corp Is Helping Its Customers Do With Oracle Solaris 11 Director's Cut - Unedited - Lee Diamante, Solutions Architect for Forsythe Corp, an Oracle Solaris Partner, explains why Forsythe has been recommending Oracle Solaris to its customers, and what those customers have been doing with it. Lots more to come ... - Rick Website Newsletter Facebook Twitter

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• Quantifying the Value Derived from Your PeopleSoft Implementation

  - by Mark Rosenberg

  As product strategists, we often receive the question, "What's the value of implementing your PeopleSoft software?" Prospective customers and existing customers alike are compelled to justify the cost of new tools, business process changes, and the business impact associated with adopting the new tools. In response to this question, we have been working with many of our customers and implementation partners during the past year to obtain metrics that demonstrate the value obtained from an investment in PeopleSoft applications. The great news is that as a result of our quest to identify value achieved, many of our customers began to monitor their businesses differently and more aggressively than in the past, and a number of them informed us that they have some great achievements to share. For this month, I'll start by pointing out that we have collaborated with one of our implementation partners, Huron Consulting Group, Inc., to articulate the levers for extracting value from implementing the PeopleSoft Grants solution. Typically, education and research institutions, healthcare organizations, and non-profit organizations are the types of enterprises that seek to facilitate and automate research administration business processes with the PeopleSoft Grants solution. If you are interested in understanding the ways in which you can look for value from an implementation, please consider registering for the webcast scheduled for Friday, December 14th at 1pm Central Time in which you'll get to see and hear from our team, Huron Consulting, and one of our leading customers. In the months ahead, we'll plan to post more information about the value customers have measured and reported to us from their implementations and upgrades. If you have a great story about return on investment and want to share it, please contact either [email protected]  or [email protected]. We'd love to hear from you.

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• Role based access to resources for a RESTful service

  - by mutex

  I'm still wrapping my head around REST, but I wonder if someone can help with any suggestions or approaches to role based access control for a RESTful service, particularly from the point of view of securing the data and how the URLs might look. It's probably best to consider an example: Say I have a REST service for Customers, and want to split the users of this REST service into Admin, Editor and Reader roles: Admins can change all attributes of a Customer resource Editors can change only some Readers can only view them. Access control rights are assigned to the Customers entities individually. So for example a user of the service might have admin rights to Customers 1,2 and 3 but Editor access to 4,5 and Reader access to 7,8,9. Now consider the user calling the service. What is a good way to seperate the list of Customers for the current User? GET /Customer - this might get a list of all customers that the current user has Admin\Editor\Reader access to. But then on each Customer the consumer would need an indication of what role they have. Or would it be "better" having something like GET /Customer/Admin - return all customers the current user has Admin access to. Just looking for some high level pointers or reading on a decent way to secure\filter the resources based on roles of the current user.

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• Oracle Utilities Application Framework future feature deprecation

  - by Paula Speranza-Hadley

  From time to time, existing functionality is replaced with alternative features to offer greater flexibility and standardization. In Oracle Utilities Application Framework V4.2.0.0.0 the following features are being announced for deprecation in the next release or have been previously announced and are not being delivered with this version of the Oracle Utilities Application Framework: ·         No SQL Server Support – Oracle Utilities Application Framework V4.2.0.0.0 or above does not ship with any support for SQL Server. ·         No MPL Support – Oracle Utilities Application Framework V4.2.0.0.0 or above does not ship with the Multi-Purpose Listener (MPL) component of the XML Application Integration (XAI) component. Customers using the MPL should migrate to Oracle Service Bus. ·         No provided Crystal Reports/Business Objects Interface – Oracle Utilities Application Framework V4.2.0.0.0 or above does not ship with a supported Crystal Reports/Business Objects Interface. This facility is now available as downloadable customization for existing or new customers. Responsibility for maintenance and new features is now individual customer's responsibility. ·         XAI Servlet deprecation – The XAI Servlet (xaiserver and classicxai) will be removed in the next release of the Oracle Utilities Application Framework. Customers are encouraged to migrate to the native Web Services Support as outlined in XAI Best Practices whitepaper available from My Oracle Support (Doc Id: 942074.1). ·         ConfigLab deprecation – The ConfigLab facility will be removed in the next release of Oracle Utilities Application Framework for products it is shipped with. Customers are recommended to migrate to the Configuration Migration Assistant which provides the same and more functionality.   ·         Archiving deprecation – The inbuilt Archiving has been removed from Oracle Utilities Application Framework V4.2.0.0.0 or above, for products it is shipped with. Customers considering Archiving solution should migrate to the Information Lifecycle Management based solution provided for your product. ·         DISTRIBUTED batch execution mode deprecation – The DISTRIBUTED execution mode used by the batch component of the Oracle Utilities Application Framework will be deprecated in the next release of the Oracle Utilities Application Framework. Customers using DISTRUBUTED mode should migrate to CLUSTERED mode as outlined in the Batch Best Practices For Oracle Utilities Application Framework Based Products whitepaper available from My Oracle Support (Doc Id: 836362.1). ·         XAI Schema Editor deprecation – The XAI Schema Editor which is a component of the Oracle Utilities Software Development Kit will be removed in the next release of the Oracle Utilities Application Framework. Customers should migrate their existing schemas to Business Object based schemas and use the browser based Schema Editor instead.  

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• User Experience Highlights in Siebel: Direct from George Jacob

  - by mvaughan

  By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience This is the first in a series of blog posts on the user experience (UX) highlights coming in various Oracle product families. You’ll see themes around productivity and efficiency, as well as a thoughtful approach to pushing UX capabilities into the underlying tooling. Of course, you can also expect to get an early look at the latest mobile offerings coming through these product lines.Today’s post is on Siebel. To learn more about what’s ahead, attend Siebel OpenWorld presentations. Our first interview is with George Jacob, the Group Vice President for CRM Applications. George Jacob Q: How would you describe the vision you have for the user experience of Siebel? A: Contemporary: Siebel runs in all browsers and all browser-capable devices using the latest web technology standards, such as Javascript, CSS, and HTML 5.Productive: Siebel is designed for a user experience that reduces clutter and user keystrokes.User-sensitive: The user experience enables Siebel to adapt easily to site and user preferences.Q: How are the UX features you have delivered so far resonating with customers? A:  Customers are very excited about our refresh of the Siebel user interface framework; the Siebel roadmap and user interface sessions at Oracle OpenWorld last year overflowed. We have had to turn back customer requests to participate in the early adopter program because we had more than we could handle. Customers are calling this a game-changer for Siebel.Q: So the UX highlights are popular? A: Yes, the UX highlights are very popular, although to a certain extent we expected this!  Q: What’s coming in Siebel on a mobile platform? A: Our current mobile offering is based on Windows Mobile (native application), and is fairly mature (over 5 years). The new Siebel Open User Interface Framework, by virtue of working on all browsers, will run – when it is released this year – on tablets and smartphones. This is one of the reasons a number of customers are most excited about our UX changes. Views of Siebel data on mobile devices Q: What are you working on now that you think is going to be exciting to customers at OOW? A: We are working on the Siebel Open User Interface Framework, to be released this year in the Siebel 2012 8.1.1.9 & 8.2.2.2 innovation packs. We are also working on Connected Mobile applications for Sales, Service, Consumer Goods and Pharmaceuticals, and Disconnected Mobile applications for Pharmaceuticals in the same release. We are building specialized applications that exploit the new UI framework for Telco Order Capture and for Life Sciences healthcare professional visits. Our 2012 delivery will be the foundation for further user experience enhancements, next year and beyond.Q: What do you want Siebel customers to know? A:  We are excited to be focused on improving the user experience of Siebel applications, and it is encouraging to see the positive feedback from Siebel customers and partners.If you would like to see more in the Siebel user experience, be sure to check out these sessions at OpenWorld: CON9700 - Siebel CRM Overview, Strategy, and Roadmap CON9703 - User Interface Innovations with the New Siebel “Open UI” CON9705 - Unleash the Power of “Open UI” CON9697 - Mobile Solutions for Siebel CRM

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• Customer Experience Online Forum

  - by Christie Flanagan

  Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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• Working with Joins in LINQ

  - by vik20000in

  While working with data most of the time we have to work with relation between different lists of data. Many a times we want to fetch data from both the list at once. This requires us to make different kind of joins between the lists of data. LINQ support different kinds of join Inner Join     List<Customer> customers = GetCustomerList();     List<Supplier> suppliers = GetSupplierList();      var custSupJoin =         from sup in suppliers         join cust in customers on sup.Country equals cust.Country         select new { Country = sup.Country, SupplierName = sup.SupplierName, CustomerName = cust.CompanyName }; Group Join – where By the joined dataset is also grouped.     List<Customer> customers = GetCustomerList();     List<Supplier> suppliers = GetSupplierList();      var custSupQuery =         from sup in suppliers         join cust in customers on sup.Country equals cust.Country into cs         select new { Key = sup.Country, Items = cs }; We can also work with the Left outer join in LINQ like this.     List<Customer> customers = GetCustomerList();     List<Supplier> suppliers = GetSupplierList();      var supplierCusts =         from sup in suppliers         join cust in customers on sup.Country equals cust.Country into cs         from c in cs.DefaultIfEmpty()  // DefaultIfEmpty preserves left-hand elements that have no matches on the right side         orderby sup.SupplierName         select new { Country = sup.Country, CompanyName = c == null ? "(No customers)" : c.CompanyName,                      SupplierName = sup.SupplierName};Vikram

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• Sortable & Filterable PrimeFaces DataTable

  - by Geertjan

  <h:form> <p:dataTable value="#{resultManagedBean.customers}" var="customer"> <p:column id="nameHeader" filterBy="#{customer.name}" sortBy="#{customer.name}"> <f:facet name="header"> <h:outputText value="Name" /> </f:facet> <h:outputText value="#{customer.name}" /> </p:column> <p:column id="cityHeader" filterBy="#{customer.city}" sortBy="#{customer.city}"> <f:facet name="header"> <h:outputText value="City" /> </f:facet> <h:outputText value="#{customer.city}" /> </p:column> </p:dataTable> </h:form> That gives me this: And here's the filter in action: Behind this, I have: import com.mycompany.mavenproject3.entities.Customer; import java.io.Serializable; import java.util.List; import javax.annotation.PostConstruct; import javax.ejb.EJB; import javax.faces.bean.RequestScoped; import javax.inject.Named; @Named(value = "resultManagedBean") @RequestScoped public class ResultManagedBean implements Serializable { @EJB private CustomerSessionBean customerSessionBean; public ResultManagedBean() { } private List<Customer> customers; @PostConstruct public void init(){ customers = customerSessionBean.getCustomers(); } public List<Customer> getCustomers() { return customers; } public void setCustomers(List<Customer> customers) { this.customers = customers; } } And the above refers to the EJB below, which is a standard EJB that I create in all my Java EE 6 demos: import com.mycompany.mavenproject3.entities.Customer; import java.io.Serializable; import java.util.List; import javax.ejb.Stateless; import javax.persistence.EntityManager; import javax.persistence.PersistenceContext; @Stateless public class CustomerSessionBean implements Serializable{ @PersistenceContext EntityManager em; public List getCustomers() { return em.createNamedQuery("Customer.findAll").getResultList(); } } Only problem is that the columns are only sortable after the first time I use the filter.

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

  - by Richard Lefebvre

  More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations. Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today. By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customersBy choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service. With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud ervice user interface, including buttons, links and custom objects for a rich user experience. ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view. ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration    here. For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented. Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services. Supporting Quotes “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”   ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”   “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential."   “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.” Supporting Resources Oracle Sales and Marketing Cloud Service Learn More About Oracle Cloud

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• Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

  - by Richard Lefebvre

  Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• ?12c database ????Adaptive Execution Plans ????????

  - by Liu Maclean(???)

  12c R1 ????SQL??????- Adaptive Execution Plans ????????,???????optimizer ??????(runtime)???????????????, ????????????????????? SQL???????? ????????????, ?????????????????????????????????????????????????????????????adaptive plan ????????????????????????????????????,?????subplan???????????????????? ??????, ???????? ???????????????,?????????, ?????? ???????????????”???”????, ???????????????????buffer ???????  ????????????,?????,??????????????????? ???optimizer ?????????????????????????,?????????????????????????????????????????plan???? ??12C?????????????, ???????????????????,?????? ???????????? ????????????2???: Dynamic Plans????: ???????????????????????;??????,???optimizer??????????subplans??????????????, ???????????????????,?????????????? Reoptimization????: ?Dynamic Plans????,Reoptimization??????????????????????Reoptimization??,?????????????????????????,??reoptimization????? OPTIMIZER_ADAPTIVE_REPORTING_ONLY ???? report-only????????????????TRUE,?????????report-only????,???????????????,??????????????? Dynamic Plans ??????????????,????????????????????????, ?????????????,???????????,????????????????????????????????????????? ?????????????final plan??????????????default plan, ??final plan?default plan???????,????????????? subplan ???????????????,???????????????????????? ??????,???????statistics collector ?buffer???????????statistics collector?????????????????,???????????????????????????? ?????????????????????????????????????????,??????????,?????????????? ???????????,???????buffer???? ???????????????,?????????????????????????????,??????buffer,??????final plan? ????????,???????????????????????,????????????????? ?V$SQL??????IS_RESOLVED_DYNAMIC_PLAN??????????final plan???default plan? ??????dynamic plan ???????SQL PLAN directives?????? declare cursor PLAN_DIRECTIVE_IDS is select directive_id from DBA_SQL_PLAN_DIRECTIVES; begin for z in PLAN_DIRECTIVE_IDS loop DBMS_SPD.DROP_SQL_PLAN_DIRECTIVE(z.directive_id); end loop; end; / explain plan for select /*MALCEAN*/ product_name from oe.order_items o, oe.product_information p where o.unit_price=15 and quantity>1 and p.product_id=o.product_id; select * from table(dbms_xplan.display()); Plan hash value: 1255158658 www.askmaclean.com ------------------------------------------------------------------------------------------------------- | Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time | ------------------------------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 4 | 128 | 7 (0)| 00:00:01 | | 1 | NESTED LOOPS | | | | | | | 2 | NESTED LOOPS | | 4 | 128 | 7 (0)| 00:00:01 | |* 3 | TABLE ACCESS FULL | ORDER_ITEMS | 4 | 48 | 3 (0)| 00:00:01 | |* 4 | INDEX UNIQUE SCAN | PRODUCT_INFORMATION_PK | 1 | | 0 (0)| 00:00:01 | | 5 | TABLE ACCESS BY INDEX ROWID| PRODUCT_INFORMATION | 1 | 20 | 1 (0)| 00:00:01 | ------------------------------------------------------------------------------------------------------- Predicate Information (identified by operation id): --------------------------------------------------- 3 - filter("O"."UNIT_PRICE"=15 AND "QUANTITY">1) 4 - access("P"."PRODUCT_ID"="O"."PRODUCT_ID") alter session set events '10053 trace name context forever,level 1'; OR alter session set events 'trace[SQL_Plan_Directive] disk highest'; select /*MALCEAN*/ product_name from oe.order_items o, oe.product_information p where o.unit_price=15 and quantity>1 and p.product_id=o.product_id; ---------------------------------------------------------------+-----------------------------------+ | Id | Operation | Name | Rows | Bytes | Cost | Time | ---------------------------------------------------------------+-----------------------------------+ | 0 | SELECT STATEMENT | | | | 7 | | | 1 | HASH JOIN | | 4 | 128 | 7 | 00:00:01 | | 2 | NESTED LOOPS | | | | | | | 3 | NESTED LOOPS | | 4 | 128 | 7 | 00:00:01 | | 4 | STATISTICS COLLECTOR | | | | | | | 5 | TABLE ACCESS FULL | ORDER_ITEMS | 4 | 48 | 3 | 00:00:01 | | 6 | INDEX UNIQUE SCAN | PRODUCT_INFORMATION_PK| 1 | | 0 | | | 7 | TABLE ACCESS BY INDEX ROWID | PRODUCT_INFORMATION | 1 | 20 | 1 | 00:00:01 | | 8 | TABLE ACCESS FULL | PRODUCT_INFORMATION | 1 | 20 | 1 | 00:00:01 | ---------------------------------------------------------------+-----------------------------------+ Predicate Information: ---------------------- 1 - access("P"."PRODUCT_ID"="O"."PRODUCT_ID") 5 - filter(("O"."UNIT_PRICE"=15 AND "QUANTITY">1)) 6 - access("P"."PRODUCT_ID"="O"."PRODUCT_ID") ===================================== SPD: BEGIN context at statement level ===================================== Stmt: ******* UNPARSED QUERY IS ******* SELECT /*+ OPT_ESTIMATE (@"SEL$1" JOIN ("P"@"SEL$1" "O"@"SEL$1") ROWS=13.000000 ) OPT_ESTIMATE (@"SEL$1" TABLE "O"@"SEL$1" ROWS=13.000000 ) */ "P"."PRODUCT_NAME" "PRODUCT_NAME" FROM "OE"."ORDER_ITEMS" "O","OE"."PRODUCT_INFORMATION" "P" WHERE "O"."UNIT_PRICE"=15 AND "O"."QUANTITY">1 AND "P"."PRODUCT_ID"="O"."PRODUCT_ID" Objects referenced in the statement PRODUCT_INFORMATION[P] 92194, type = 1 ORDER_ITEMS[O] 92197, type = 1 Objects in the hash table Hash table Object 92197, type = 1, ownerid = 6573730143572393221: No Dynamic Sampling Directives for the object Hash table Object 92194, type = 1, ownerid = 17822962561575639002: No Dynamic Sampling Directives for the object Return code in qosdInitDirCtx: ENBLD =================================== SPD: END context at statement level =================================== ======================================= SPD: BEGIN context at query block level ======================================= Query Block SEL$1 (#0) Return code in qosdSetupDirCtx4QB: NOCTX ===================================== SPD: END context at query block level ===================================== SPD: Return code in qosdDSDirSetup: NOCTX, estType = TABLE SPD: Generating finding id: type = 1, reason = 1, objcnt = 1, obItr = 0, objid = 92197, objtyp = 1, vecsize = 6, colvec = [4, 5, ], fid = 2896834833840853267 SPD: Inserted felem, fid=2896834833840853267, ftype = 1, freason = 1, dtype = 0, dstate = 0, dflag = 0, ver = YES, keep = YES SPD: qosdCreateFindingSingTab retCode = CREATED, fid = 2896834833840853267 SPD: qosdCreateDirCmp retCode = CREATED, fid = 2896834833840853267 SPD: Return code in qosdDSDirSetup: NOCTX, estType = TABLE SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = JOIN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SKIP_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = JOIN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_SCAN SPD: Return code in qosdDSDirSetup: NOCTX, estType = INDEX_FILTER SPD: Generating finding id: type = 1, reason = 1, objcnt = 1, obItr = 0, objid = 92197, objtyp = 1, vecsize = 6, colvec = [4, 5, ], fid = 2896834833840853267 SPD: Modified felem, fid=2896834833840853267, ftype = 1, freason = 1, dtype = 0, dstate = 0, dflag = 0, ver = YES, keep = YES SPD: Generating finding id: type = 1, reason = 1, objcnt = 1, obItr = 0, objid = 92194, objtyp = 1, vecsize = 2, colvec = [1, ], fid = 5618517328604016300 SPD: Modified felem, fid=5618517328604016300, ftype = 1, freason = 1, dtype = 0, dstate = 0, dflag = 0, ver = NO, keep = NO SPD: Generating finding id: type = 1, reason = 1, objcnt = 1, obItr = 0, objid = 92194, objtyp = 1, vecsize = 2, colvec = [1, ], fid = 1142802697078608149 SPD: Modified felem, fid=1142802697078608149, ftype = 1, freason = 1, dtype = 0, dstate = 0, dflag = 0, ver = NO, keep = NO SPD: Generating finding id: type = 1, reason = 2, objcnt = 2, obItr = 0, objid = 92194, objtyp = 1, vecsize = 0, obItr = 1, objid = 92197, objtyp = 1, vecsize = 0, fid = 1437680122701058051 SPD: Modified felem, fid=1437680122701058051, ftype = 1, freason = 2, dtype = 0, dstate = 0, dflag = 0, ver = NO, keep = NO select * from table(dbms_xplan.display_cursor(format=>'report')) ; ????report????adaptive plan Adaptive plan: ------------- This cursor has an adaptive plan, but adaptive plans are enabled for reporting mode only.  The plan that would be executed if adaptive plans were enabled is displayed below. ------------------------------------------------------------------------------------------ | Id  | Operation          | Name                | Rows  | Bytes | Cost (%CPU)| Time     | ------------------------------------------------------------------------------------------ |   0 | SELECT STATEMENT   |                     |       |       |     7 (100)|          | |*  1 |  HASH JOIN         |                     |     4 |   128 |     7   (0)| 00:00:01 | |*  2 |   TABLE ACCESS FULL| ORDER_ITEMS         |     4 |    48 |     3   (0)| 00:00:01 | |   3 |   TABLE ACCESS FULL| PRODUCT_INFORMATION |     1 |    20 |     1   (0)| 00:00:01 | ------------------------------------------------------------------------------------------ SQL> select SQL_ID,IS_RESOLVED_DYNAMIC_PLAN,sql_text from v$SQL WHERE SQL_TEXT like '%MALCEAN%' and sql_text not like '%like%'; SQL_ID IS -------------------------- -- SQL_TEXT -------------------------------------------------------------------------------- 6ydj1bn1bng17 Y select /*MALCEAN*/ product_name from oe.order_items o, oe.product_information p where o.unit_price=15 and quantity>1 and p.product_id=o.product_id ???? explain plan for ????default plan, ??????optimizer???final plan,??V$SQL.IS_RESOLVED_DYNAMIC_PLAN???Y,????????????? DBA_SQL_PLAN_DIRECTIVES?????????????SQL PLAN DIRECTIVES, ???12c? ???MMON?????DML ???column usage??????????,????SMON??? MMON????SGA??PLAN DIRECTIVES??? ?????DBMS_SPD.flush_sql_plan_directive???? select directive_id,type,reason from DBA_SQL_PLAN_DIRECTIVES / DIRECTIVE_ID TYPE REASON ----------------------------------- -------------------------------- ----------------------------- 10321283028317893030 DYNAMIC_SAMPLING JOIN CARDINALITY MISESTIMATE 4757086536465754886 DYNAMIC_SAMPLING JOIN CARDINALITY MISESTIMATE 16085268038103121260 DYNAMIC_SAMPLING JOIN CARDINALITY MISESTIMATE SQL> set pages 9999 SQL> set lines 300 SQL> col state format a5 SQL> col subobject_name format a11 SQL> col col_name format a11 SQL> col object_name format a13 SQL> select d.directive_id, o.object_type, o.object_name, o.subobject_name col_name, d.type, d.state, d.reason 2 from dba_sql_plan_directives d, dba_sql_plan_dir_objects o 3 where d.DIRECTIVE_ID=o.DIRECTIVE_ID 4 and o.object_name in ('ORDER_ITEMS') 5 order by d.directive_id; DIRECTIVE_ID OBJECT_TYPE OBJECT_NAME COL_NAME TYPE STATE REASON ------------ ------------ ------------- ----------- -------------------------------- ----- ------------------------------------- --- 1.8156E+19 COLUMN ORDER_ITEMS UNIT_PRICE DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY MISESTIMATE 1.8156E+19 TABLE ORDER_ITEMS DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY MISESTIMATE 1.8156E+19 COLUMN ORDER_ITEMS QUANTITY DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY MISESTIMATE DBA_SQL_PLAN_DIRECTIVES????? _BASE_OPT_DIRECTIVE ? _BASE_OPT_FINDING SELECT d.dir_own#, d.dir_id, d.f_id, decode(type, 1, 'DYNAMIC_SAMPLING', 'UNKNOWN'), decode(state, 1, 'NEW', 2, 'MISSING_STATS', 3, 'HAS_STATS', 4, 'CANDIDATE', 5, 'PERMANENT', 6, 'DISABLED', 'UNKNOWN'), decode(bitand(flags, 1), 1, 'YES', 'NO'), cast(d.created as timestamp), cast(d.last_modified as timestamp), -- Please see QOSD_DAYS_TO_UPDATE and QOSD_PLUS_SECONDS for more details -- about 6.5 cast(d.last_used as timestamp) - NUMTODSINTERVAL(6.5, 'day') FROM sys.opt_directive$ d ??dbms_spd??? SQL PLAN DIRECTIVES, SQL PLAN DIRECTIVES???retention ???53?: Package: DBMS_SPD This package provides subprograms for managing Sql Plan Directives(SPD). SPD are objects generated automatically by Oracle server. For example, if server detects that the single table cardinality estimated by optimizer is off from the actual number of rows returned when accessing the table, it will automatically create a directive to do dynamic sampling for the table. When any Sql statement referencing the table is compiled, optimizer will perform dynamic sampling for the table to get more accurate estimate. Notes: DBMSL_SPD is a invoker-rights package. The invoker requires ADMINISTER SQL MANAGEMENT OBJECT privilege for executing most of the subprograms of this package. Also the subprograms commit the current transaction (if any), perform the operation and commit it again. DBA view dba_sql_plan_directives shows all the directives created in the system and the view dba_sql_plan_dir_objects displays the objects that are included in the directives. -- Default value for SPD_RETENTION_WEEKS SPD_RETENTION_WEEKS_DEFAULT CONSTANT varchar2(4) := '53'; | STATE : NEW : Newly created directive. | : MISSING_STATS : The directive objects do not | have relevant stats. | : HAS_STATS : The objects have stats. | : PERMANENT : A permanent directive. Server | evaluated effectiveness and these | directives are useful. | | AUTO_DROP : YES : Directive will be dropped | automatically if not | used for SPD_RETENTION_WEEKS. | This is the default behavior. | NO : Directive will not be dropped | automatically. Procedure: flush_sql_plan_directive This procedure allows manually flushing the Sql Plan directives that are automatically recorded in SGA memory while executing sql statements. The information recorded in SGA are periodically flushed by oracle background processes. This procedure just provides a way to flush the information manually. ????”_optimizer_dynamic_plans”(enable dynamic plans)????????,???TRUE??DYNAMIC PLAN? ???FALSE???????????? ????,Dynamic Plan????????????Nested Loop?Hash Join???case ,????????Nested loop???????????HASH JOIN,?HASH JOIN????????????????? ????????subplan?????,???? pass?? ?join method???,?????STATISTICS COLLECTOR???cardinality?,???????HASH JOIN?????Nested Loop,????????????subplan?????access path; ???????Sales??????????????????,????HASH JOIN,??SUBPLAN??customers?????????;?????Nested Loop,???????cust_id?????Range Scan+Access by Rowid? Cardinality feedback Cardinality feedback????????11.2????,????????re-optimization???;  ???????????,Cardinality feedback?????????????????????????? ???????????????????,?????????????????,??????????Cardinality feedback????????????? ????????????????????????? ??????????????Cardinality feedback ??: ????????,???????????,??????????,????????????????selectivity ??? ????????????: ??????,?????????????????????????????????,??????????????????? ????????????????????????????????????????,?????????????????????????? ?????????,???????????????,?????????? ??????????Cardinality ????,??????join Cardinality ????????? Cardinality feedback???????cursor?,?Cursor???aged out????? SELECT /*+ gather_plan_statistics */ product_name FROM order_items o, product_information p WHERE o.unit_price = 15 AND quantity > 1 AND p.product_id = o.product_id Plan hash value: 1553478007 ---------------------------------------------------------------------------------------------------------------------------------------- | Id | Operation | Name | Starts | E-Rows | A-Rows | A-Time | Buffers | Reads | OMem | 1Mem | Used-Mem | ---------------------------------------------------------------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 1 | | 13 |00:00:00.01 | 24 | 20 | | | | |* 1 | HASH JOIN | | 1 | 4 | 13 |00:00:00.01 | 24 | 20 | 2061K| 2061K| 429K (0)| |* 2 | TABLE ACCESS FULL| ORDER_ITEMS | 1 | 4 | 13 |00:00:00.01 | 7 | 6 | | | | | 3 | TABLE ACCESS FULL| PRODUCT_INFORMATION | 1 | 1 | 288 |00:00:00.01 | 17 | 14 | | | | ---------------------------------------------------------------------------------------------------------------------------------------- SELECT /*+ gather_plan_statistics */ product_name FROM order_items o, product_information p WHERE o.unit_price = 15 AND quantity > 1 AND p.product_id = o.product_id Plan hash value: 1553478007 ------------------------------------------------------------------------------------------------------------------------------- | Id | Operation | Name | Starts | E-Rows | A-Rows | A-Time | Buffers | OMem | 1Mem | Used-Mem | ------------------------------------------------------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 1 | | 13 |00:00:00.01 | 24 | | | | |* 1 | HASH JOIN | | 1 | 13 | 13 |00:00:00.01 | 24 | 2061K| 2061K| 413K (0)| |* 2 | TABLE ACCESS FULL| ORDER_ITEMS | 1 | 13 | 13 |00:00:00.01 | 7 | | | | | 3 | TABLE ACCESS FULL| PRODUCT_INFORMATION | 1 | 288 | 288 |00:00:00.01 | 17 | | | | ------------------------------------------------------------------------------------------------------------------------------- Note ----- - statistics feedback used for this statement SQL> select count(*) from v$SQL where SQL_ID='cz0hg2zkvd10y'; COUNT(*) ---------- 2 SQL>select sql_ID,USE_FEEDBACK_STATS FROM V$SQL_SHARED_CURSOR where USE_FEEDBACK_STATS ='Y'; SQL_ID U ------------- - cz0hg2zkvd10y Y ????????Cardinality feedback????,???????????????????????????,????????????order_items???????? ????2??????plan hash value??(??????????),?????2????child cursor??????gather_plan_statistics???actual : A-ROWS  estimate :E-ROWS????????? Automatic Re-optimization ???dynamic plan, Re-optimization???????????????  ?  ??????????????? ????????????????????????????????  ???????????,??????????????, ???????????????????? ???????????  Re-optimization??, ????????????????????? Re-optimization????dynamic plan??????????  dynamic plan????????????????????, ???????????????????? ????,??????????join order ??????????????,?????????????join order????? ??????,????????Re-optimization, ??Re-optimization ??????????????????? ?Oracle database 12c?,join statistics?????????????????????,??????????????????????Re-optimization???????????adaptive cursor sharing????? ????????????????,???????????? ????? ???????statistics collectors ????????????????????Re-optimization??????2?????????????,???????????????? ??????????????Re-optimization?????,?????????????????????? ???v$SQL??????IS_REOPTIMIZABLE?????????????????????Re-optimization,??????????Re-optimization???,?????Re-optimization ,???????reporting????? IS_REOPTIMIZABLE VARCHAR2(1) This columns shows whether the next execution matching this child cursor will trigger a reoptimization. The values are:   Y: If the next execution will trigger a reoptimization R: If the child cursor contains reoptimization information, but will not trigger reoptimization because the cursor was compiled in reporting mode N: If the child cursor has no reoptimization information ??1: select plan_table_output from table (dbms_xplan.display_cursor('gwf99gfnm0t7g',NULL,'ALLSTATS LAST')); SQL_ID  gwf99gfnm0t7g, child number 0 ------------------------------------- SELECT /*+ SFTEST gather_plan_statistics */ o.order_id, v.product_name FROM  orders o,   ( SELECT order_id, product_name FROM order_items o, product_information p     WHERE  p.product_id = o.product_id AND list_price < 50 AND min_price < 40  ) v WHERE o.order_id = v.order_id Plan hash value: 1906736282 ------------------------------------------------------------------------------------------------------------------------------------------- | Id  | Operation             | Name                | Starts | E-Rows | A-Rows |   A-Time   | Buffers | Reads  |  OMem |  1Mem | Used-Mem | ------------------------------------------------------------------------------------------------------------------------------------------- |   0 | SELECT STATEMENT      |                     |      1 |        |    269 |00:00:00.02 |    1336 |     18 |       |       |          | |   1 |  NESTED LOOPS         |                     |      1 |      1 |    269 |00:00:00.02 |    1336 |     18 |       |       |          | |   2 |   MERGE JOIN CARTESIAN|                     |      1 |      4 |   9135 |00:00:00.02 |      34 |     15 |       |       |          | |*  3 |    TABLE ACCESS FULL  | PRODUCT_INFORMATION |      1 |      1 |     87 |00:00:00.01 |      33 |     14 |       |       |          | |   4 |    BUFFER SORT        |                     |     87 |    105 |   9135 |00:00:00.01 |       1 |      1 |  4096 |  4096 | 4096  (0)| |   5 |     INDEX FULL SCAN   | ORDER_PK            |      1 |    105 |    105 |00:00:00.01 |       1 |      1 |       |       |          | |*  6 |   INDEX UNIQUE SCAN   | ORDER_ITEMS_UK      |   9135 |      1 |    269 |00:00:00.01 |    1302 |      3 |       |       |          | ------------------------------------------------------------------------------------------------------------------------------------------- Predicate Information (identified by operation id): ---------------------------------------------------    3 - filter(("MIN_PRICE"<40 AND "LIST_PRICE"<50))    6 - access("O"."ORDER_ID"="ORDER_ID" AND "P"."PRODUCT_ID"="O"."PRODUCT_ID") SQL_ID  gwf99gfnm0t7g, child number 1 ------------------------------------- SELECT /*+ SFTEST gather_plan_statistics */ o.order_id, v.product_name FROM  orders o,   ( SELECT order_id, product_name FROM order_items o, product_information p     WHERE  p.product_id = o.product_id AND list_price < 50 AND min_price < 40  ) v WHERE o.order_id = v.order_id Plan hash value: 35479787 -------------------------------------------------------------------------------------------------------------------------------------------- | Id  | Operation              | Name                | Starts | E-Rows | A-Rows |   A-Time   | Buffers | Reads  |  OMem |  1Mem | Used-Mem | -------------------------------------------------------------------------------------------------------------------------------------------- |   0 | SELECT STATEMENT       |                     |      1 |        |    269 |00:00:00.01 |      63 |      3 |       |       |          | |   1 |  NESTED LOOPS          |                     |      1 |    269 |    269 |00:00:00.01 |      63 |      3 |       |       |          | |*  2 |   HASH JOIN            |                     |      1 |    313 |    269 |00:00:00.01 |      42 |      3 |  1321K|  1321K| 1234K (0)| |*  3 |    TABLE ACCESS FULL   | PRODUCT_INFORMATION |      1 |     87 |     87 |00:00:00.01 |      16 |      0 |       |       |          | |   4 |    INDEX FAST FULL SCAN| ORDER_ITEMS_UK      |      1 |    665 |    665 |00:00:00.01 |      26 |      3 |       |       |          | |*  5 |   INDEX UNIQUE SCAN    | ORDER_PK            |    269 |      1 |    269 |00:00:00.01 |      21 |      0 |       |       |          | -------------------------------------------------------------------------------------------------------------------------------------------- Predicate Information (identified by operation id): ---------------------------------------------------    2 - access("P"."PRODUCT_ID"="O"."PRODUCT_ID")    3 - filter(("MIN_PRICE"<40 AND "LIST_PRICE"<50))    5 - access("O"."ORDER_ID"="ORDER_ID") Note -----    - statistics feedback used for this statement    SQL> select IS_REOPTIMIZABLE,child_number FROM V$SQL  A where A.SQL_ID='gwf99gfnm0t7g'; IS CHILD_NUMBER -- ------------ Y             0 N             1    1* select child_number,other_xml From v$SQL_PLAN  where SQL_ID='gwf99gfnm0t7g' and other_xml is not nul SQL> / CHILD_NUMBER OTHER_XML ------------ --------------------------------------------------------------------------------            1 <other_xml><info type="cardinality_feedback">yes</info><info type="db_version">1              2.1.0.1</info><info type="parse_schema"><![CDATA["OE"]]></info><info type="plan_              hash">35479787</info><info type="plan_hash_2">3382491761</info><outline_data><hi              nt><![CDATA[IGNORE_OPTIM_EMBEDDED_HINTS]]></hint><hint><![CDATA[OPTIMIZER_FEATUR              ES_ENABLE('12.1.0.1')]]></hint><hint><![CDATA[DB_VERSION('12.1.0.1')]]></hint><h              int><![CDATA[ALL_ROWS]]></hint><hint><![CDATA[OUTLINE_LEAF(@"SEL$F5BB74E1")]]></              hint><hint><![CDATA[MERGE(@"SEL$2")]]></hint><hint><![CDATA[OUTLINE(@"SEL$1")]]>              </hint><hint><![CDATA[OUTLINE(@"SEL$2")]]></hint><hint><![CDATA[FULL(@"SEL$F5BB7              4E1" "P"@"SEL$2")]]></hint><hint><![CDATA[INDEX_FFS(@"SEL$F5BB74E1" "O"@"SEL$2"              ("ORDER_ITEMS"."ORDER_ID" "ORDER_ITEMS"."PRODUCT_ID"))]]></hint><hint><![CDATA[I              NDEX(@"SEL$F5BB74E1" "O"@"SEL$1" ("ORDERS"."ORDER_ID"))]]></hint><hint><![CDATA[              LEADING(@"SEL$F5BB74E1" "P"@"SEL$2" "O"@"SEL$2" "O"@"SEL$1")]]></hint><hint><![C              DATA[USE_HASH(@"SEL$F5BB74E1" "O"@"SEL$2")]]></hint><hint><![CDATA[USE_NL(@"SEL$              F5BB74E1" "O"@"SEL$1")]]></hint></outline_data></other_xml>            0 <other_xml><info type="db_version">12.1.0.1</info><info type="parse_schema"><![C              DATA["OE"]]></info><info type="plan_hash">1906736282</info><info type="plan_hash              _2">2579473118</info><outline_data><hint><![CDATA[IGNORE_OPTIM_EMBEDDED_HINTS]]>              </hint><hint><![CDATA[OPTIMIZER_FEATURES_ENABLE('12.1.0.1')]]></hint><hint><![CD              ATA[DB_VERSION('12.1.0.1')]]></hint><hint><![CDATA[ALL_ROWS]]></hint><hint><![CD              ATA[OUTLINE_LEAF(@"SEL$F5BB74E1")]]></hint><hint><![CDATA[MERGE(@"SEL$2")]]></hi              nt><hint><![CDATA[OUTLINE(@"SEL$1")]]></hint><hint><![CDATA[OUTLINE(@"SEL$2")]]>              </hint><hint><![CDATA[FULL(@"SEL$F5BB74E1" "P"@"SEL$2")]]></hint><hint><![CDATA[              INDEX(@"SEL$F5BB74E1" "O"@"SEL$1" ("ORDERS"."ORDER_ID"))]]></hint><hint><![CDATA              [INDEX(@"SEL$F5BB74E1" "O"@"SEL$2" ("ORDER_ITEMS"."ORDER_ID" "ORDER_ITEMS"."PROD              UCT_ID"))]]></hint><hint><![CDATA[LEADING(@"SEL$F5BB74E1" "P"@"SEL$2" "O"@"SEL$1              " "O"@"SEL$2")]]></hint><hint><![CDATA[USE_MERGE_CARTESIAN(@"SEL$F5BB74E1" "O"@"              SEL$1")]]></hint><hint><![CDATA[USE_NL(@"SEL$F5BB74E1" "O"@"SEL$2")]]></hint></o              utline_data></other_xml> ??2: SELECT /*+gather_plan_statistics*/ * FROM customers WHERE cust_state_province='CA' AND country_id='US'; SELECT * FROM TABLE(DBMS_XPLAN.DISPLAY_CURSOR(FORMAT=>'ALLSTATS LAST')); PLAN_TABLE_OUTPUT ------------------------------------- SQL_ID b74nw722wjvy3, child number 0 ------------------------------------- select /*+gather_plan_statistics*/ * from customers where CUST_STATE_PROVINCE='CA' and country_id='US' Plan hash value: 1683234692 -------------------------------------------------------------------------------------------------- | Id | Operation | Name | Starts | E-Rows | A-Rows | A-Time | Buffers | Reads | -------------------------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 1 | | 29 |00:00:00.01 | 17 | 14 | |* 1 | TABLE ACCESS FULL| CUSTOMERS | 1 | 8 | 29 |00:00:00.01 | 17 | 14 | -------------------------------------------------------------------------------------------------- Predicate Information (identified by operation id): --------------------------------------------------- 1 - filter(("CUST_STATE_PROVINCE"='CA' AND "COUNTRY_ID"='US')) SELECT SQL_ID, CHILD_NUMBER, SQL_TEXT, IS_REOPTIMIZABLE FROM V$SQL WHERE SQL_TEXT LIKE 'SELECT /*+gather_plan_statistics*/%'; SQL_ID CHILD_NUMBER SQL_TEXT I ------------- ------------ ----------- - b74nw722wjvy3 0 select /*+g Y ather_plan_ statistics* / * from cu stomers whe re CUST_STA TE_PROVINCE ='CA' and c ountry_id=' US' EXEC DBMS_SPD.FLUSH_SQL_PLAN_DIRECTIVE; SELECT TO_CHAR(d.DIRECTIVE_ID) dir_id, o.OWNER, o.OBJECT_NAME, o.SUBOBJECT_NAME col_name, o.OBJECT_TYPE, d.TYPE, d.STATE, d.REASON FROM DBA_SQL_PLAN_DIRECTIVES d, DBA_SQL_PLAN_DIR_OBJECTS o WHERE d.DIRECTIVE_ID=o.DIRECTIVE_ID AND o.OWNER IN ('SH') ORDER BY 1,2,3,4,5; DIR_ID OWNER OBJECT_NAME COL_NAME OBJECT TYPE STATE REASON ----------------------- ----- ------------- ----------- ------ ---------------- ----- ------------------------ 1484026771529551585 SH CUSTOMERS COUNTRY_ID COLUMN DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY MISESTIMATE 1484026771529551585 SH CUSTOMERS CUST_STATE_ COLUMN DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY PROVINCE MISESTIMATE 1484026771529551585 SH CUSTOMERS TABLE DYNAMIC_SAMPLING NEW SINGLE TABLE CARDINALITY MISESTIMATE SELECT /*+gather_plan_statistics*/ * FROM customers WHERE cust_state_province='CA' AND country_id='US'; ELECT * FROM TABLE(DBMS_XPLAN.DISPLAY_CURSOR(FORMAT=>'ALLSTATS LAST')); PLAN_TABLE_OUTPUT ------------------------------------- SQL_ID b74nw722wjvy3, child number 1 ------------------------------------- select /*+gather_plan_statistics*/ * from customers where CUST_STATE_PROVINCE='CA' and country_id='US' Plan hash value: 1683234692 ----------------------------------------------------------------------------------------- | Id | Operation | Name | Starts | E-Rows | A-Rows | A-Time | Buffers | ----------------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 1 | | 29 |00:00:00.01 | 17 | |* 1 | TABLE ACCESS FULL| CUSTOMERS | 1 | 29 | 29 |00:00:00.01 | 17 | ----------------------------------------------------------------------------------------- Predicate Information (identified by operation id): --------------------------------------------------- 1 - filter(("CUST_STATE_PROVINCE"='CA' AND "COUNTRY_ID"='US')) Note ----- - cardinality feedback used for this statement SELECT SQL_ID, CHILD_NUMBER, SQL_TEXT, IS_REOPTIMIZABLE FROM V$SQL WHERE SQL_TEXT LIKE 'SELECT /*+gather_plan_statistics*/%'; SQL_ID CHILD_NUMBER SQL_TEXT I ------------- ------------ ----------- - b74nw722wjvy3 0 select /*+g Y ather_plan_ statistics* / * from cu stomers whe re CUST_STA TE_PROVINCE ='CA' and c ountry_id=' US' b74nw722wjvy3 1 select /*+g N ather_plan_ statistics* / * from cu stomers whe re CUST_STA TE_PROVINCE ='CA' and c ountry_id=' US' SELECT /*+gather_plan_statistics*/ CUST_EMAIL FROM CUSTOMERS WHERE CUST_STATE_PROVINCE='MA' AND COUNTRY_ID='US'; SELECT * FROM TABLE(DBMS_XPLAN.DISPLAY_CURSOR(FORMAT=>'ALLSTATS LAST')); PLAN_TABLE_OUTPUT ------------------------------------- SQL_ID 3tk6hj3nkcs2u, child number 0 ------------------------------------- Select /*+gather_plan_statistics*/ cust_email From customers Where cust_state_province='MA' And country_id='US' Plan hash value: 1683234692 ------------------------------------------------------------------------------- |Id | Operation | Name | Starts|E-Rows|A-Rows| A-Time |Buffers| ------------------------------------------------------------------------------- | 0 | SELECT STATEMENT | | 1 | | 2 |00:00:00.01| 16 | |*1 | TABLE ACCESS FULL| CUSTOMERS | 1 | 2| 2 |00:00:00.01| 16 | ----------------------------------------------------------------------------- Predicate Information (identified by operation id): --------------------------------------------------- 1 - filter(("CUST_STATE_PROVINCE"='MA' AND "COUNTRY_ID"='US')) Note ----- - dynamic sampling used for this statement (level=2) - 1 Sql Plan Directive used for this statement EXEC DBMS_SPD.FLUSH_SQL_PLAN_DIRECTIVE; SELECT TO_CHAR(d.DIRECTIVE_ID) dir_id, o.OWNER, o.OBJECT_NAME, o.SUBOBJECT_NAME col_name, o.OBJECT_TYPE, d.TYPE, d.STATE, d.REASON FROM DBA_SQL_PLAN_DIRECTIVES d, DBA_SQL_PLAN_DIR_OBJECTS o WHERE d.DIRECTIVE_ID=o.DIRECTIVE_ID AND o.OWNER IN ('SH') ORDER BY 1,2,3,4,5; DIR_ID OW OBJECT_NA COL_NAME OBJECT TYPE STATE REASON ------------------- -- --------- ---------- ------- --------------- ------------- ------------------------ 1484026771529551585 SH CUSTOMERS COUNTRY_ID COLUMN DYNAMIC_SAMPLING MISSING_STATS SINGLE TABLE CARDINALITY MISESTIMATE 1484026771529551585 SH CUSTOMERS CUST_STATE_ COLUMN DYNAMIC_SAMPLING MISSING_STATS SINGLE TABLE CARDINALITY PROVINCE MISESTIMATE 1484026771529551585 SH CUSTOMERS TABLE DYNAMIC_SAMPLING MISSING_STATS SINGLE TABLE CARDINALITY MISESTIMATE

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• Oracle Unveils Industry’s Broadest Cloud Strategy

  - by kellsey.ruppel

  Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Clearly defined Rails routing problem - undefined method for Nil:NilClass

  - by sscirrus

  Guys and girls, I have been working on this problem for a while but still no joy. This is my second question within this general area, because the last question was getting too long and this is now more well-defined. Summary of the Problem: I am loading a page for my customers and I get error: undefined method 'name' for Nil:NilClass My Code #Link on views/users/show.html.erb: <%= link_to "Customer Account", :action => "home", :controller => "customers", :id => @user.user_type_id %> #Regular Route: map.connect 'customers/home/:id', :controller => 'customers', :action => 'home' #Rake Routes, first entry: /customers/home/:id :controller=>:"customers", :action=>"home" #Customers Controller: def home render :layout => 'home' @customer = Customer.find(params[:id]) @user = @current_user_session.user flash[:error] = "Customer not found" and return unless @customer @jobs = @customer.jobs end #views/customers/home.html.erb: <%= @customer.name %> I have absolutely no idea why this seemingly clear sequence of events is resulting in a NilClass. Search the console for Customer.find(2) returns the correct customer. What is this noob missing? Thank you very much.

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• What is the best way to do scoped finds based on access control rules in Rails?

  - by Rafael Szuminski

  Hi I need to find an elegant solution to scoped finds based on access control rules. Essentially I have the following setup: Users Customers AccessControl - Defines which user has access to another users data Users need to be able to access not just their own customers but also shared customers of other users. Obviously something like a simple association will not work: has_many :customers and neither will this: has_many :customers, :conditions => 'user_id in (1,2,3,4,5)' because the association uses with_scope and the added condition is an AND condition not an OR condition. I also tried overriding the find and method_missing methods with the association extension like this: has_many :customers do def find(*args) #get the user_id and retrieve access conditions based on the id #do a find based on the access conditions and passed args end def method_missing(*args) #get the user_id and retrieve access conditions based on the id #do a find based on the access conditions and passed args end end but the issue is that I don't have access to the user object / parent object inside the extension methods and it just does not work as planned. I also tried default_scope but as posted here before you can't pass a block to a default scope. Anyhow, I know that data segmentation and data access controls have been done before using rails and am wondering if somebody found an elegant way to do it. UPDATE: The AccessControl table has the following layout user_id shared_user_id The customer table has this structure: id account_id user_id first_name last_name Assuming the the following data would be in the AccessControl table: 1 1 1 3 1 4 2 2 2 13 and so on... And the account_id for user 1 is 13 I need to be able to retrieve customers that can be best described with the following sql statement: select * from customers where (account_id = 13 and user_id = null) or (user_id in (1,3,4))

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• Beginner MVC question - Correct approach to render out a List and details?

  - by fizzer

  I'm trying to set up a page where I display a list of items and the details of the selected item. I have it working but wonder whether I have followed the correct approach. I'll use customers as an example I have set the aspx page to inherit from an IEnumerable of Customers. This seems to be the standard approach to display the list of items. For the Details I have added a Customer user control which inherits from customer. I think i'm on the right track so far but I was a bit confused as to where I should store the id of the customer whose details I intend to display. I wanted to make the id optional in the controller action so that the page could be hit using "/customers" or "customers/1" so I made the arg optional and stored the id in the ViewData like this: public ActionResult Customers(string id = "0") { Models.DBContext db = new Models.DBContext(); var cList = db.Customers.OrderByDescending(c => c.CustomerNumber); if (id == "0") { ViewData["CustomerNumber"] = cList.First().CustomerNumber.ToString(); } else { ViewData["CustomerNumber"] = id; } return View("Customers", cList); } I then rendered the User control using RenderPartial in the front end: <%var CustomerList = from x in Model where x.CustomerNumber == Convert.ToInt32(ViewData["CustomerNumber"]) select x; Customer c = (Customer)CustomerList.First(); %> <% Html.RenderPartial("Customer",c); %> Then I just have an actionLink on each listed item: <%: Html.ActionLink("Select", "Customers", new { id = item.CustomerNumber })% It all seems to work but as MVC is new to me I would just be interested in others thoughts on whether this is a good approach?

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• Java JRE 1.7.0_45 Certified with Oracle E-Business Suite

  - by Steven Chan (Oracle Development)

  Java Runtime Environment 7u45 (a.k.a. JRE 7u45-b18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12.0, 12.1, and 12.2 for Windows-based desktop clients. Effects of new support dates on Java upgrades for EBS environments Support dates for the E-Business Suite and Java have changed.  Please review the sections below for more details: What does this mean for Oracle E-Business Suite users? Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? All JRE 6 and 7 releases are certified with EBS upon release Our standard policy is that all E-Business Suite customers can apply all JRE updates to end-user desktops from JRE 1.6.0_03 and later updates on the 1.6 codeline, and from JRE 7u10 and later updates on the JRE 7 codeline.  We test all new JRE 1.6 and JRE 7 releases in parallel with the JRE development process, so all new JRE 1.6 and 7 releases are considered certified with the E-Business Suite on the same day that they're released by our Java team.  You do not need to wait for a certification announcement before applying new JRE 1.6 or JRE 7 releases to your EBS users' desktops. What's needed to enable EBS environments for JRE 7? EBS customers should ensure that they are running JRE 7u17, at minimum, on Windows desktop clients. Of the compatibility issues identified with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue -- and all other JRE 7 compatibility issues -- by ensuring that they have applied the latest certified patches documented for JRE 7 configurations to their EBS application tier servers.  These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied.  Where are the official patch requirements documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 are documented in these Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12.0, 12.1, 12.2 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) EBS + Discoverer 11g Users JRE 1.7.0_45 is certified for Discoverer 11g in E-Business Suite environments with the following minimum requirements: Discoverer (11g) 11.1.1.6 plus Patch 13877486 and later  Reference: How To Find Oracle BI Discoverer 10g and 11g Certification Information (Document 233047.1) Worried about the 'mismanaged session cookie' issue? No need to worry -- it's fixed.  To recap: JRE releases 1.6.0_18 through 1.6.0_22 had issues with mismanaging session cookies that affected some users in some circumstances. The fix for those issues was first included in JRE 1.6.0_23. These fixes will carry forward and continue to be fixed in all future JRE releases on the JRE 6 and 7 codelines.  In other words, if you wish to avoid the mismanaged session cookie issue, you should apply any release after JRE 1.6.0_22 on the JRE 6 codeline, and JRE 7u10 and later JRE 7 codeline updates. Implications of Java 6 End of Public Updates for EBS Users The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates from February 2013 to the end of Java SE 6 Extended Support in June 2017. In other words, nothing changes for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6 until the end of Java SE 6 Extended Support in June 2017. How can EBS customers obtain Java 6 updates after the public end-of-life? EBS customers can download Java 6 patches from My Oracle Support.  For a complete list of all Java SE patch numbers, see: All Java SE Downloads on MOS (Note 1439822.1) Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? This upgrade is highly recommended but remains optional while Java 6 is covered by Extended Support. Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  Java 6 is covered by Extended Support until June 2017.  All E-Business Suite customers must upgrade to JRE 7 by June 2017. Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 is highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290807.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What do Mac users need? Mac users running Mac OS 10.7 or 10.8 can run JRE 7 plug-ins.  See this article: EBS 12 certified with Mac OS X 10.7 and 10.8 with Safari 6 and JRE 7 Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? JRE is used for desktop clients.  JDK is used for application tier servers JDK upgrades for E-Business Suite application tier servers are highly recommended but currently remain optional while Java 6 is covered by Extended Support. Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6 for application tier servers.  Java SE 6 is covered by Extended Support until June 2017.  All EBS customers with application tier servers on Windows, Solaris, and Linux must upgrade to JDK 7 by June 2017. EBS customers running their application tier servers on other operating systems should check with their respective vendors for the support dates for those platforms. JDK 7 is certified with E-Business Suite 12.  See: Java (JDK) 7 Certified for E-Business Suite 12 Servers References Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1) Upgrading Sun JRE (Native Plug-in) with Oracle Applications 11i for Windows Clients (Metalink Note 290807.1) Recommended Browsers for Oracle Applications 12 (MetaLink Note 389422.1) Upgrading JRE Plugin with Oracle Applications R12 (MetaLink Note 393931.1) Related Articles Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23 Roundup: Oracle JInitiator 1.3 Desupported for EBS Customers in July 2009

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