Impatient Customers Make Flawless Service Mission Critical for Midsize Companies
- by Richard Lefebvre
At times,
I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers
who contact a brand, product, or company through social media for support, 32%
expect a response within 30 minutes and 42% expect a response within 60 minutes!
70%
of respondents to another study expected their complaints to be…