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  • Does Microsoft really offer "support"?

    - by SpashHit
    One of the arguments against using Open Source is that there is no "support". However, do big vendors (e.g. Microsoft) really offer "support" of any kind? I'm sure there is some sort of 4-figure-per-hour "paid support" option out there, but is that really an "option" for any problem short of one that is going to bankrupt your business? To put it more concretely... I buy a Microsoft product... it has a bug... now what? And how is that better than what I get from Open Source?

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  • New convenient Information Center about OUD in My Oracle Support

    - by Sylvain Duloutre
    A new "Information Center" dedicated to Oracle Unified Directory is available from the Oracle Support Site. This page provides you with all the useful links and news related to the product, including technical articles, docs, licensing info and the latest patches available. To access it, log into MOS (My Oracle Support) at http://support.oracle.com,  search for 1418884.2 doc id in the search field on the front page, then click on the "Information Center : Overview Oracle Unified Directory (OUD)" link.

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  • query to select topic with highest number of comment +support+oppose+views

    - by chetan
    table schema title description desid replyto support oppose views browser used a1 none 1 1 12 - bad topic b2 1 2 3 14 sql database a3 none 4 5 34 - crome b4 1 3 4 12 Topic desid starts with a and comment desid starts with b .For comment replyto is the desid of topic . Its easy to select * with highest number of support+oppose+views by query "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by (sup+opp+visited) desc" For highest (comment +support+oppose+views ) i tried "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by ((select count(*) from [DB_user1212].[dbo].[discussions] where replyto = desid )+sup+opp+visited) desc" but it didn't work . Because its not possible to send desid from outer query to innner subquery .

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  • Reading the tea leaves from Windows Azure support

    - by jamiet
    A few idle thoughts… Three months ago I had an issue regarding Windows Azure where I was unable to login to the management portal. At the time I contacted Azure support, the issue was soon resolved and I thought no more about it. Until today that is when I received an email from Azure support providing a detailed analysis of the root cause, the fix and moreover precise details about when and where things occurred. The email itself is interesting and I have included the entirety of it below. A few things were interesting to me: The level of detail and the diligence in investigating and reporting the issue I found really rather impressive. They even outline the number of users that were affected (127 in case you can’t be bothered reading). Compare this to the quite pathetic support that another division within Microsoft, Skype, provided to Greg Low recently: Skype support and dead parrot sketches   This line: “Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. ” I also found to be particularly interesting. I have long thought that one of the reasons Microsoft has proved to be such a money-making machine in the enterprise is because they provide the infrastructure and then upsell on top of that – and nothing is more infrastructural than Active Directory. It has struck me of late that they are trying to make the same play of late in the cloud by tying all their services into Azure Active Directory and here we see a clear indication of that by making AAD the authentication mechanism for anyone using Windows Azure. I get the feeling that we’re going to hear much much more about AAD in the future; isn’t it about time we could log on to SQL Azure Windows Azure SQL Database without resorting to SQL authentication, for example? And why do Microsoft have two identity providers – Microsoft Account (aka Windows Live ID) and AAD – isn’t it about time those things were combined? As I said, just some idle thoughts. Below is the transcript of the email if you are interested. @Jamiet  This is regarding the support request <redacted> where in you were not able to login into the windows azure management portal with live id. We are providing you with the summary, root cause analysis and information about permanent fix: Incident Title: You were unable to access Windows Azure Portal after Microsoft Account to Azure Active Directory account Migration. Service Impacted: Management Portal Incident Start Date and Time: 8/24/2012 4:30:00 PM Date and Time Service was Restored: 10/17/2012 12:00:00 AM Summary: Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th.   This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification.   While this migration was largely transparent to Windows Azure users, a small number of users whose sign-in names were part of a Windows Live Custom Domain were unable to login.   This incompatibility was not discovered during the Quality Assurance testing phase prior to the migration. Customer Impact: Customers whose sign-in names were part of a Windows Live Custom Domain were unable to sign-in the Management Portal after ~4:00 p.m. PST on August 24th, 2012.   We determined that the issue did impact at least 127 users in 98 of these Windows Live Custom Domains and had a maximum potential impact of 1,110 users in total. Root Cause: The root cause of the issue was an incompatibility in the AAD authentication service to handle logins from Microsoft accounts whose sign-in names were part of a Windows Live Custom Domains.  This issue was not discovered during the Quality Assurance testing phase prior to the migration from Microsoft Account (MSA) to AAD. Mitigations: The issue was mitigated for the majority of affected users by 8:20 a.m. PST on August 25th, 2012 by running some internal scripts to correct many known Windows Live Custom Domains.   The remaining affected domains fell into two categories: Windows Live Custom Domains that were not corrected by 8/25/2012. An additional 48 Windows Live Custom Domains were fixed in the weeks following the incident within 2 business days after the AAD team received an escalation from product support regarding those accounts. Windows Live Custom domains that were also provisioned in Office365. Some of the affected Windows Live Custom Domains had already been provisioned in AAD because their owners signed up for Office365 which is a service that also uses AAD.   In these cases the Azure customers had to work around the issue by renaming their Microsoft Account or using a different Microsoft Account to administer their Azure subscription. Permanent Fix: The Azure Active Directory team permanently fixed the issue for all customers on 10/17/2012 in an upgraded release of the AAD service.

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  • Latest Business Analytics Support News has been released

    - by paul.a
    The latest edition of Business Analytics Support News is now available. You can read our quarterly newsletter Volume 5 Doc ID 1347131.1Featured topics include details on Smartview 64-Bit Support Patch Set Update information for various products Social Media for EPM Documentation plus more Did you miss any of the newsletters and want to find archived copies?  Volumes one to four are all listed on the News Index Doc ID 1347159.1 To ensure you don't miss out on future releases and recent changes you can subscribe to the Product News.More details about the subscription are outlined in the volume 5 "Subscribe to Product Support News" section.

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  • April Edition of the Oracle E-Business CRM Support Newsletter Available

    - by Oracle_EBS
    The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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  • What languages do you support when localizing?

    - by Javoid
    I recently converted an iphone app to support different languages, and was wondering which ones I should include, and which ones aren't worth the trouble. What I mean by that is best illustrated by an example. In Ireland, the Irish language is spoken by very few of the people there. It could be considered a dying language. Almost everybody speaks English (if not everybody). So in this example, I don't think it's worth the trouble to support. In addition, the number of people using modern technology may be limited as well. For example, most people in Cambodia would not be likely to purchase software, and therefore the benefits of localization are reduced. What languages do you support when localizing?

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  • Java EE 7 support in NetBeans 7.3.1

    - by arungupta
    NetBeans IDE provide tools, templates, and samples for building Java EE 7 applications. NetBeans 7.3.1 specifically added support for the features mentioned below: Support for creating Java EE 7 projects using Maven and Ant Develop, Deploy, and Debug using GlassFish 4 Bundled Java EE 7 javadocs CDI is enabled by default for new Java EE 7 projects (CDI 1.1) Create database scripts from Entity Classes (JPA 2.1) Java Persistence Query Language (JPQL) testing tool (JPA 2.1) RESTful Java client creation using JAX-RS 2.0 Client APIs (JAX-RS 2.0) New templates for JAX-RS 2 Filter and Interceptor (JAX-RS 2.0) New templates for WebSocket endpoints (WebSocket 1.0) JMS messages are sent using JMS 2 simplified API (JMS 2.0) Pass-through attributes are supported during Facelet page editing (JSF 2.2) Resource Library Contracts(JSF 2.2) @FlowScoped beans from editor and wizards (JSF 2.2) Support for EL 3.0 syntax in editor (EL 3.0) JSON APIs can be used with code completion (JSON 1.0) A comprehensive list of features added in this release is available in NetBeans 7.3.1 New and Noteworthy. Watch the screencast below to get a quick overview of the features and capabilities: Download Netbeans 7.3.1 and start playing with Java EE 7!

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  • Class member functions instantiated by traits [policies, actually]

    - by Jive Dadson
    I am reluctant to say I can't figure this out, but I can't figure this out. I've googled and searched Stack Overflow, and come up empty. The abstract, and possibly overly vague form of the question is, how can I use the traits-pattern to instantiate member functions? [Update: I used the wrong term here. It should be "policies" rather than "traits." Traits describe existing classes. Policies prescribe synthetic classes.] The question came up while modernizing a set of multivariate function optimizers that I wrote more than 10 years ago. The optimizers all operate by selecting a straight-line path through the parameter space away from the current best point (the "update"), then finding a better point on that line (the "line search"), then testing for the "done" condition, and if not done, iterating. There are different methods for doing the update, the line-search, and conceivably for the done test, and other things. Mix and match. Different update formulae require different state-variable data. For example, the LMQN update requires a vector, and the BFGS update requires a matrix. If evaluating gradients is cheap, the line-search should do so. If not, it should use function evaluations only. Some methods require more accurate line-searches than others. Those are just some examples. The original version instantiates several of the combinations by means of virtual functions. Some traits are selected by setting mode bits that are tested at runtime. Yuck. It would be trivial to define the traits with #define's and the member functions with #ifdef's and macros. But that's so twenty years ago. It bugs me that I cannot figure out a whiz-bang modern way. If there were only one trait that varied, I could use the curiously recurring template pattern. But I see no way to extend that to arbitrary combinations of traits. I tried doing it using boost::enable_if, etc.. The specialized state information was easy. I managed to get the functions done, but only by resorting to non-friend external functions that have the this-pointer as a parameter. I never even figured out how to make the functions friends, much less member functions. The compiler (VC++ 2008) always complained that things didn't match. I would yell, "SFINAE, you moron!" but the moron is probably me. Perhaps tag-dispatch is the key. I haven't gotten very deeply into that. Surely it's possible, right? If so, what is best practice? UPDATE: Here's another try at explaining it. I want the user to be able to fill out an order (manifest) for a custom optimizer, something like ordering off of a Chinese menu - one from column A, one from column B, etc.. Waiter, from column A (updaters), I'll have the BFGS update with Cholesky-decompositon sauce. From column B (line-searchers), I'll have the cubic interpolation line-search with an eta of 0.4 and a rho of 1e-4, please. Etc... UPDATE: Okay, okay. Here's the playing-around that I've done. I offer it reluctantly, because I suspect it's a completely wrong-headed approach. It runs okay under vc++ 2008. #include <boost/utility.hpp> #include <boost/type_traits/integral_constant.hpp> namespace dj { struct CBFGS { void bar() {printf("CBFGS::bar %d\n", data);} CBFGS(): data(1234){} int data; }; template<class T> struct is_CBFGS: boost::false_type{}; template<> struct is_CBFGS<CBFGS>: boost::true_type{}; struct LMQN {LMQN(): data(54.321){} void bar() {printf("LMQN::bar %lf\n", data);} double data; }; template<class T> struct is_LMQN: boost::false_type{}; template<> struct is_LMQN<LMQN> : boost::true_type{}; // "Order form" struct default_optimizer_traits { typedef CBFGS update_type; // Selection from column A - updaters }; template<class traits> class Optimizer; template<class traits> void foo(typename boost::enable_if<is_LMQN<typename traits::update_type>, Optimizer<traits> >::type& self) { printf(" LMQN %lf\n", self.data); } template<class traits> void foo(typename boost::enable_if<is_CBFGS<typename traits::update_type>, Optimizer<traits> >::type& self) { printf("CBFGS %d\n", self.data); } template<class traits = default_optimizer_traits> class Optimizer{ friend typename traits::update_type; //friend void dj::foo<traits>(typename Optimizer<traits> & self); // How? public: //void foo(void); // How??? void foo() { dj::foo<traits>(*this); } void bar() { data.bar(); } //protected: // How? typedef typename traits::update_type update_type; update_type data; }; } // namespace dj int main() { dj::Optimizer<> opt; opt.foo(); opt.bar(); std::getchar(); return 0; }

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  • What is the "official" place for community support for the Mere Mortals .NET framework?

    - by Ryan Hayes
    My team is using the Mere Mortals .NET framework from Oak Leaf. Being used to working with primarily open source software, I found it excruciatingly painful to find ANY community support for MM.NET. When I asked if there was any, the only place I was given to look for support was Universal Thread, which is a site which requires a membership for search and archived questions. It seems like a third party, pay-for site should not be the primary source of support for anything like this, especially MM.NET which costs $700 per developer. It doesn' to me like an entire community around MM.NET would choose to all pay on top of the license just to use a forum. If not Universal Thread, then what is the "official" place to find support for the Mere Mortals .NET framework?

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  • [MISC GEEKERY] Support for Some Versions of Windows is Ending

    - by Matthew Guay
    Are you sticking with your older version of Windows instead of upgrading to Windows 7?  There’s no problem with that, but here’s a quick reminder to make sure you’re running the latest service pack to stay protected. Microsoft offers security updates and more throughout the lifetime of a version of Windows, and periodically they roll all the latest updates and improvements together into a service pack.  After a while, only computers running the latest service pack will still get updates to keep them safe. Recently, Microsoft has been warning that support is ending for Windows XP with Service Pack 2 and the release version of Windows Vista.  When support ends, you will not receive any new security updates for Windows.  You can continue to use your computer the same as before, but it may not be as secure and if new security issues are discovered they will not be updated. However, it’s easy to stay supported: simply install XP Service Pack 3 or Vista Service Pack 2, depending on your computer.  Here’s how to do that: Windows XP To install Windows XP Service Pack 3, you can either check Windows Update for updates, or simply download it from Microsoft at this link: Download XP Service Pack 3 Run the download (or if you’re updating from Windows Update the installer will automatically launch), and proceed just as you normally would when installing a program.  Your computer will have to reboot during the install, so make sure you’ve saved all your work and closed other programs before installing.   To check what service pack your computer is running, click Start, then right-click on the My Computer button and choose Properties. This will show you what version and service pack of Windows you are running, and in this screenshot we see this computer has be updated to Service Pack 3. Please Note:  The version of XP shipped with Windows XP Mode in Windows 7 comes preconfigured with Service Pack 3, and does not need updated.  Additionally, if your computer is running the 64 bit version of Windows XP, then Service Pack 2 is the latest service pack for your computer, and it is still supported. Windows Vista If your computer is running Windows Vista, you can install Service Pack 2 to stay up to date and supported.  Simply check Windows Update for Service Pack 2 if you haven’t installed it yet, or download the installer for your computer from the link below: 32 bit: Vista Service Pack 2 32-bit 64 bit: Vista Service Pack 2 64-bit Run the installer, and simply set it up as a normal program installation.  Do note that your computer will reboot during the installation, so make sure to save your work and close other programs before installing. To see what service pack your computer is running, click the Start orb, then right-click on the Computer button and select Properties. This will show what service pack and edition of Windows Vista your computer is running right at the top of the page. Conclusion Microsoft makes it easy to keep using your computer safely and securely even if you choose to keep using your older version of Windows.  By installing the latest service pack, you will make sure that your computer will be supported for years to come.  Windows 7 users, you don’t need to worry; no service has been released for it yet.  Stay tuned, and we’ll let you know when any new service packs are available. www.microsoft.com/EOS – End of Support Information from Microsoft Similar Articles Productive Geek Tips Remove Optional and Probably Unnecessary Windows Vista ComponentsRequesting Hotfixes from Microsoft the Easy WayUnderstanding Windows Vista Aero Glass RequirementsAdd Network Support to Windows Live MovieMakerCustomize the Manufacturer Support Info in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional OutSync will Sync Photos of your Friends on Facebook and Outlook Windows 7 Easter Theme YoWindoW, a real time weather screensaver Optimize your computer the Microsoft way Stormpulse provides slick, real time weather data Geek Parents – Did you try Parental Controls in Windows 7?

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  • Is Openness at the heart of the EU Digital Agenda?

    - by trond-arne.undheim
    At OpenForum Europe Summit 2010, to be held in Brussels, Autoworld, 11 Parc du Cinquantenaire on Thursday 10 June 2010, a number of global speakers will discuss whether it indeed provides an open digital market as a catalyst for economic growth and if it will deliver a truly open e-government and digital citizenship (see Summit 2010). In 2008, OpenForum Europe, a not-for-profit champion of openness through open standards, hosted one of the most cited speeches by Neelie Kroes, then Commissioner of Competition. Her forward-looking speech on openness and interoperability as a way to improve the competitiveness of ICT markets set the EU on a path to eradicate lock-in forever. On the two-year anniversary of that event, Vice President Kroes, now the first-ever Commissioner of the Digital Agenda, is set to outline her plans for delivering on that vision. Much excitement surrounds open standards, given that Kroes is a staunch believer. The EU's Digital Agenda promises IT standardization reform in Europe and vows to recognize global standards development organizations (fora/consortia) by 2010. However, she avoided the term "open standards" in her new strategy. Markets are, of course, asking why she is keeping her cards tight on this crucial issue. Following her speech, Professor Yochai Benkler, award-winning author of "The Wealth of Networks", and Professor Nigel Shadbolt, appointed by the UK Government to work alongside Sir Tim Berners-Lee to help transform public access to UK Government information join dozens of speakers in the quest to analyse, entertain and challenge European IT policy, people, and documents. Speakers at OFE Summit 2010 include David Drummond, Senior VP Corporate Development and Chief Legal Officer, Google; Michael Karasick, VP Technology and Strategy, IBM; Don Deutsch, Vice President, Standards Strategy and Architecture for Oracle Corp; Thomas Vinje, Partner Clifford Chance; Jerry Fishenden, Director, Centre for Policy Research, and Rishab Ghosh, head, collaborative creativity group, UNU-MERIT, Maastricht (see speakers). Will openness stay at the heart of EU Digital Agenda? Only time will show.

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  • EU Digital Agenda scores 85/100

    - by trond-arne.undheim
    If the Digital Agenda was a bottle of wine and I were wine critic Robert Parker, I would say the Digital Agenda has "a great bouquet, many good elements, with astringent, dry and puckering mouth feel that will not please everyone, but still displaying some finesse. A somewhat controlled effort with no surprises and a few noticeable flaws in the delivery. Noticeably shorter aftertaste than advertised by the producers. Score: 85/100. Enjoy now". The EU Digital Agenda states that "standards are vital for interoperability" and has a whole chapter on interoperability and standards. With this strong emphasis, there is hope the EU's outdated standardization system finally is headed for reform. It has been 23 years since the legal framework of standardisation was completed by Council Decision 87/95/EEC8 in the Information and Communications Technology (ICT) sector. Standardization is market driven. For several decades the IT industry has been developing standards and specifications in global open standards development organisations (fora/consortia), many of which have transparency procedures and practices far superior to the European Standards Organizations. The Digital Agenda rightly states: "reflecting the rise and growing importance of ICT standards developed by certain global fora and consortia". Some fora/consortia, of course, are distorted, influenced by single vendors, have poor track record, and need constant vigilance, but they are the minority. Therefore, the recognition needs to be accompanied by eligibility criteria focused on openness. Will the EU reform its ICT standardization by the end of 2010? Possibly, and only if DG Enterprise takes on board that Information and Communications Technologies (ICTs) have driven half of the productivity growth in Europe over the past 15 years, a prominent fact in the EU's excellent Digital Competitiveness report 2010 published on Monday 17 May. It is ok to single out the ICT sector. It simply is the most important sector right now as it fuels growth in all other sectors. Let's not wait for the entire standardization package which may take another few years. Europe does not have time. The Digital Agenda is an umbrella strategy with deliveries from a host of actors across the Commission. For instance, the EU promises to issue "guidance on transparent ex-ante disclosure rules for essential intellectual property rights and licensing terms and conditions in the context of standard setting", by 2011 in the Horisontal Guidelines now out for public consultation by DG COMP and to some extent by DG ENTR's standardization policy reform. This is important. The EU will issue procurement guidance as interoperability frameworks are put into practice. This is a joint responsibility of several DGs, and is likely to suffer coordination problems, controversy and delays. We have seen plenty of the latter already and I have commented on the Commission's own interoperability elsewhere, with mixed luck. :( Yesterday, I watched the cartoonesque Korean western film The Good, the Bad and the Weird. In the movie (and I meant in the movie only), a bandit, a thief, and a bounty hunter, all excellent at whatever they do, fight for a treasure map. Whether that is a good analogy for the situation within the Commission, others are better judges of than I. However, as a movie fanatic, I still await the final shoot-out, and, as in the film, the only certainty is that "life is about chasing and being chased". The missed opportunity (in this case not following up the push from Member States to better define open standards based interoperability) is a casualty of the chaos ensued in the European Wild West (and I mean that in the most endearing sense, and my excuses beforehand to actors who possibly justifiably cannot bear being compared to fictional movie characters). Instead of exposing the ongoing fight, the EU opted for the legalistic use of the term "standards" throughout the document. This is a term that--to the EU-- excludes most standards used by the IT industry world wide. So, while it, for a moment, meant "weapon down", it will not lead to lasting peace. The Digital Agenda calls for the Member States to "Implement commitments on interoperability and standards in the Malmö and Granada Declarations by 2013". This is a far cry from the actual Ministerial Declarations which called upon the Commission to help them with this implementation by recognizing and further defining open standards based interoperability. Unless there is more forthcoming from the Commission, the market's judgement will be: you simply fall short. Generally, I think the EU focus now should be "from policy to practice" and the Digital Agenda does indeed stop short of tackling some highly practical issues. There is need for progress beyond the Digital Agenda. Here are some suggestions that would help Europe re-take global leadership on openness, public sector reform, and economic growth: A strong European software strategy centred around open standards based interoperability by 2011. An ambitious new eCommission strategy for 2011-15 focused on migration to open standards by 2015. Aligning the IT portfolio across the Commission into one Digital Agenda DG by 2012. Focusing all best practice exchange in eGovernment on one social networking site, epractice.eu (full disclosure: I had a role in getting that site up and running) Prioritizing public sector needs in global standardization over European standardization by 2014.

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  • Interim Update #1: Microsoft Office 2010 and E-Business Suite

    - by Steven Chan
    Congratulations to my colleagues at Microsoft on their launch of Microsoft Office 2010 yesterday.  Questions about our certification plans for Office 2010 are filling my inbox, so here's an interim update on our plans.  If you've reached this article via a search engine, it's possible that a later update on our status is available.  For our latest status, please check the Desktop Client Certifications section of our one-page Certifications summary.Our current plans for Office 2010We plan to certify Oracle E-Business Suite Release 11i and 12 with Microsoft Office 2010.When will Office 2010 be certified with EBS?Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog for updates, which I'll post as soon as soon as they're available.    How does the E-Business Suite work with Microsoft Office?The Oracle E-Business Suite is comprised of several product families such as Financials, Supply Chain Management, Human Resources, and so on.  These product families group together collections of individual products.  Some of these products may be optionally integrated with one or more Microsoft Office components such as Excel, Word, and Projects.Individual E-Business Suite product teams have the option of building integrations between their products and one or more Microsoft Office components.  This is not mandatory.  Over forty E-Business Suite teams offer these kinds of Office integrations today.

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  • Managing the Domino Effect (with Tutor Publisher Reports)

    - by [email protected]
    When an organization upgrades their business application or improves a process, it triggers changes that will reverberate throughout an organization, like a falling row of dominoes standing on end. A tangible and repeatable way to communicate change is with updated process documentation. But how do organizations get their arms around all the documents that are impacted by an application upgrade or process improvement? A small change in one place will trigger subsequent changes in other areas. A simple domino chain of questions can go like this. What screens have changed? Do the new screens change the process in place? In what procedural documents are the screens referenced? Who uses the screens and must be notified of the changes? What other documents are affected? Will the change affect current company policy? Tutor Publisher compiles focused, easy to read impact analysis reports of your process documentation library that answer these tough questions. Tutor reports make it easy to quickly target the information and documents that require updating. In turn, the updated documents are used to communicate the change. The Tutor writing methodology and Publisher reports provide organizations the means to confidently keep documentation in sync with the way the business runs. Start managing the domino effect in your organization. Get a grip on it here!

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  • How to manage preventive maintenance planning for external IT support?

    - by code-gijoe
    I am a bit puzzled by the way to handle server upgrade planning for software we maintain on remote sites. This is my case: I work for a software company that has many external clients. We are trying to be more Agile in our development so we plan to release small improvements every quarter and we wish to keep our clients informed of maintenance schedules. Instead of having angry clients that believe there ROI of our support plan is low, we want to be more proactive. Lets say we have 100 machines to take care of, is there some tool to assist me in planing the maintenance with clients? Right now I get a call from a client that is unhappy requesting we upgrade them, that is when we go into panic mode and start making calls. That is when I need to check my calendar, coordinate with the other guys, call a few times, change the date again and again until everyone is happy. Can this be done better?

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  • Thinktecture.IdentityModel: WIF Support for WCF REST Services and OData

    - by Your DisplayName here!
    The latest drop of Thinktecture.IdentityModel includes plumbing and support for WIF, claims and tokens for WCF REST services and Data Services (aka OData). Cibrax has an alternative implementation that uses the WCF Rest Starter Kit. His recent post reminded me that I should finally “document” that part of our library. Features include: generic plumbing for all WebServiceHost derived WCF services support for SAML and SWT tokens support for ClaimsAuthenticationManager and ClaimsAuthorizationManager based solely on native WCF extensibility points (and WIF) This post walks you through the setup of an OData / WCF DataServices endpoint with token authentication and claims support. This sample is also included in the codeplex download along a similar sample for plain WCF REST services. Setting up the Data Service To prove the point I have created a simple WCF Data Service that renders the claims of the current client as an OData set. public class ClaimsData {     public IQueryable<ViewClaim> Claims     {         get { return GetClaims().AsQueryable(); }     }       private List<ViewClaim> GetClaims()     {         var claims = new List<ViewClaim>();         var identity = Thread.CurrentPrincipal.Identity as IClaimsIdentity;           int id = 0;         identity.Claims.ToList().ForEach(claim =>             {                 claims.Add(new ViewClaim                 {                    Id = ++id,                    ClaimType = claim.ClaimType,                    Value = claim.Value,                    Issuer = claim.Issuer                 });             });           return claims;     } } …and hooked that up with a read only data service: public class ClaimsDataService : DataService<ClaimsData> {     public static void InitializeService(IDataServiceConfiguration config)     {         config.SetEntitySetAccessRule("*", EntitySetRights.AllRead);     } } Enabling WIF Before you enable WIF, you should generate your client proxies. Afterwards the service will only accept requests with an access token – and svcutil does not support that. All the WIF magic is done in a special service authorization manager called the FederatedWebServiceAuthorizationManager. This code checks incoming calls to see if the Authorization HTTP header (or X-Authorization for environments where you are not allowed to set the authorization header) contains a token. This header must either start with SAML access_token= or WRAP access_token= (for SAML or SWT tokens respectively). For SAML validation, the plumbing uses the normal WIF configuration. For SWT you can either pass in a SimpleWebTokenRequirement or the SwtIssuer, SwtAudience and SwtSigningKey app settings are checked.If the token can be successfully validated, ClaimsAuthenticationManager and ClaimsAuthorizationManager are invoked and the IClaimsPrincipal gets established. The service authorization manager gets wired up by the FederatedWebServiceHostFactory: public class FederatedWebServiceHostFactory : WebServiceHostFactory {     protected override ServiceHost CreateServiceHost(       Type serviceType, Uri[] baseAddresses)     {         var host = base.CreateServiceHost(serviceType, baseAddresses);           host.Authorization.ServiceAuthorizationManager =           new FederatedWebServiceAuthorizationManager();         host.Authorization.PrincipalPermissionMode = PrincipalPermissionMode.Custom;           return host;     } } The last step is to set up the .svc file to use the service host factory (see the sample download). Calling the Service To call the service you need to somehow get a token. This is up to you. You can either use WSTrustChannelFactory (for the full CLR), WSTrustClient (Silverlight) or some other way to obtain a token. The sample also includes code to generate SWT tokens for testing – but the whole WRAP/SWT support will be subject of a separate post. I created some extensions methods for the most common web clients (WebClient, HttpWebRequest, DataServiceContext) that allow easy setting of the token, e.g.: public static void SetAccessToken(this DataServiceContext context,   string token, string type, string headerName) {     context.SendingRequest += (s, e) =>     {         e.RequestHeaders[headerName] = GetHeader(token, type);     }; } Making a query against the Data Service could look like this: static void CallService(string token, string type) {     var data = new ClaimsData(new Uri("https://server/odata.svc/"));     data.SetAccessToken(token, type);       data.Claims.ToList().ForEach(c =>         Console.WriteLine("{0}\n {1}\n ({2})\n", c.ClaimType, c.Value, c.Issuer)); } HTH

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  • How to install 3d support?

    - by Gonzalo
    I'm trying Natty and after an upgrade I received this message: "Sorry, you don't have 3d support, install it for your graphic hardware to get Unity or please reboot and select 'Classic session' at startup." So I want to install 3D support but I don't know how to. My machine is a Sony Vaio VGN-SR29XN Laptop with Intel Graphics, but I would like to know the general instructions. P.S. : I've no problem with the CLI, I just don't know how to proceed in this particular case (what driver, or program...).

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  • Sesame update du jour: SL 4, OOB, Azure, and proxy support

    - by Fabrice Marguerie
    I've just published a new version of Sesame Data Browser. Here's what's new this time: Upgraded to Silverlight 4 Can run out-of-browser (OOB), with elevated permissions. This gives you an icon on your desktop and enables new scenarios. Note: The application is unsigned for the moment. Support for Windows Azure authentication Support for SQL Azure authentication If you are behind a proxy that requires authentication, just give Sesame a new try after clicking on "If you are behind a proxy that requires authentication, please click here" An icon and a button for closing connections are now displayed on connection tabsSome less visible improvements Here is the connection view with anonymous access: If you want to access Windows Azure tables as OData, all you have to do is use your table storage endpoint as the URL, and provide your access key: A Windows Azure table storage address looks like this: http://<your account>.table.core.windows.net/ If you want to browse your SQL Azure databases with Sesame, you have to enable OData support for them at https://www.sqlazurelabs.com/ConfigOData.aspx. I won't show how it works because it's already been done in several places over the Web. Here are pointers: OData.org: Got SQL Azure? Then you've got OData OakLeaf Systems: Enabling and Using the OData Protocol with SQL Azure Patrick Verbruggen: Creating an OData feed for your Azure databases Shawn Wildermuth: SQL Azure's OData Support Jack Greenfield: How to Use OData for SQL Azure with AppFabric Access Control You can choose to enable anonymous access or not. When you don't enable anonymous access, you have to provide an Issuer name and a Secret key, and optionally an Security Token Service (STS) endpoint: Excerpt from Jack Greenfield's blog: To enable OData access to the currently selected database, check the box labeled "Enable OData". When OData access is enabled, database user mapping information is displayed at the bottom of the form.Use the drop down list labeled "Anonymous Access User" to select an anonymous access user. If an anonymous access user is selected, then all queries against the database presented without credentials will execute by impersonating that user. You can access the database as the anonymous user by clicking on the link provided at the bottom of the page. If no anonymous access user is selected, then the OData Service will not allow anonymous access to the database.Click the link labeled "Add User" to add a user for authenticated access. In the pop up panel, select the user from the drop down list. Leave the issuer name empty for simple authentication, or provide the name of a trusted Security Token Service (STS) for federated authentication. For example, to federate with another ACS based STS, provide the base URI for the STS endpoint displayed by the Windows Azure AppFabric Portal for the STS.Click the "OK" button to complete the configuration process and dismiss the pop up panel. When one or more authenticated access users are added, the OData Service will impersonate them when appropriate credentials are presented. You can designate as many authenticated access users as you like. The OData Service will decide which one to impersonate for each query by inspecting the credentials presented with the query.Next time I'll give an overview of how Sesame Data Browser is built.In the meantime, happy data browsing!

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  • YAHOO and BING support for Index, Image and Mobile sitemaps

    - by kishore
    I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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  • Google sort un outil qui permet le support de WebM dans IE9, en collaboration avec Microsoft

    Google sort un outil qui permet le support de WebM dans IE9 En collaboration avec Microsoft Quelques jours après la sortie du navigateur de Microsoft Internet Explorer 9 en version finale, Google propose une version préliminaire d'un outil permettant le support du format vidéo open source WebM. L'application, baptisée WebM Media Foundation (MF) Components for Microsoft Internet Explorer 9, utilise l'API Microsoft Media Foundation pour permettre une intégration transparente avec Windows de WebM. A signaler, la réalisation de cet outil a été faite en étroite collaboration avec Microsoft. Etant donné que l'applicatio...

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  • YAHOO and BING support for Index, Image and Mobile sitemaps

    - by kishore
    I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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  • Entity framework support for table valued functions and thus full text

    - by simonsabin
    One of my most popular posts with over 10, 000 hits is how to enable full text when using LINQ to SQL http://sqlblogcasts.com/blogs/simons/archive/2008/12/18/LINQ-to-SQL---Enabling-Fulltext-searching.aspx , core to this is the use of a table valued function. I’m therefore interested to see that Entity Framework will support table valued functions in the next release for more details have a read of the efdesign blog http://blogs.msdn.com/b/efdesign/archive/2011/01/21/table-valued-function-support...(read more)

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  • C++ Programming: Better Accessibility with High DPI Support and MFC 10

    A number of factors are driving the requirement for applications to correctly support high DPI settings--increased monitor resolutions are making it more difficult for users to read text on the screen, compliance with disability access legislation is an increasingly important factor for corporations, and users are now expecting applications to behave well at higher DPI settings. MFC 10 and Visual C++ 2010 have built-in support for high DPI, making the development of a DPI-aware application quicker and more simple.

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