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• How to diagnose remote assistance problem

  - by cantabilesoftware

  I have a long standing issue with remote assistance between a home and work PC. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. Some time ago however this stopped working and I don't know why. We're both running the latest versions of MSN Live Messenger and I've checked the appropriate firewall ports are open, but it still doesn't work and MSN just says something useless like "The person isn't responding". Any suggestions for how can I diagnose this? More info: I just tried direct Remote Desktop between work PC and home PC and it works fine - so I presume all the appropriate ports are open. Just Remote Assistance doesn't work. I'd like to get RA working so I can demonstrate how to do things remotely. With Remote Desktop the person at the other end gets booted off and can't see. With Remote Assistance they can follow along step by step. Some comments below suggest using other solutions, which is fine and do work, but there must be a way to diagnose RA and get it working. Experimenting with this some more, the notebook that I was using at work today that refused to connect works fine for remote assistance when I bring it home. So I guess this must be a problem with our network configuration at work. I've checked that 3389 is open on firewall on office router and remote desktop works both ways.... just not remote assistance. I've read that remote assitance won't work if client and server are both behind Non-UPnP/NAT routers. If one has UPnP it's supposed to work. Office router doesn't have UPnP enabled but my home one does. I've also scoured the event logs on both ends, nothing noteworthy - unless I'm looking in the wrong spot). Note (copied from comment): I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure out what's wrong with RA - it's just bugging me. The question is only about Remote Assistance, no need to propose solutions based on other programs.[/edit by Gnoupi]

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• Issues with VPN functionality

  - by Xorandor

  I've been working on setting up VPN connectivity to our office location. We bought a Cisco WRV210 which have a builtin VPN server. Cisco has some software QuickVPN, which is not as quick and easy as I had thought. I've had mixed experiences on different machines with connecting. Instead I configured an IPSec VPN tunnel following a guide from TheGreenBow here http://www.thegreenbow.com/doc/tgbvpn_cg_linksys_wrv200_en.pdf I followed their instructions and tried out an evaluation of their software, and VPN connection should be working ok. I'm able to do RDP to a machine on the network (using IP address, not machine name) and ping the router etc. What I'm trying to solve are two things: It's not like I'm "really" on the network. Or at least I'm restricted to some degree when going through the VPN. I can't access a machine on the network using machine name, only IP. I can't ping a machine, but the router just fine. Could this be that something is not set up properly? If so, I can ofcourse supply additional information. Second, when I log onto the VPN, I would really like my outgoing connection to go through the internet connection of the remote location. Basically if I connect to the VPN I want my outgoing IP to be that of the remote location's (needed for some IP resctrictions on some of our servers). At a previous work location it worked like this when we connected to our office VPN over PPTP and the builtin windows VPN client. I'm not a huge expert on the topic, so any hints will be appreciated.

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• Registry remotley hacked win 7 need help tracking the perp

  - by user577229

  I was writing some .VBS code at thhe office that would allow certain file extensions to be downloaded without a warning dialog on a w7x32 system. The system I was writing this on is in a lab on a segmented subnet. All web access is via a proxy server. The only means of accessing my machine is via the internet or from within the labs MSFT AD domain. While writing and testing my code I found a message of sorts. Upon refresing the registry to verify my code changed a dword, instead the message HELLO was written and visible in regedit where the dword value wass called for. I took a screen shot and proceeded to edit my code. This same weird behavior occurred last time I was writing registry code except on another internal server. I understand that remote registry access exists for windows systems. I will block this immediately once I return to the office. What I want to know is, can I trace who made this connection? How would I do this? I suspect the cause of this is the cause of other "odd" behaviors I'm experiencing at work such as losing control of my input director master control for over an hour and unchanged code that all of a sudden fails for no logical region. These failures occur at funny times, whenver I'm about to give a demonstration of my test code. I know this sounds crazy however knowledge of the registry component makes this believable. Once the registry can be accessed, the entire system is compromised. Any help or sanity checking is appreciated.

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• IPSec tunnelling with ISA Server 2000...

  - by Izhido

  Believe it or not, our corporate network still uses ISA Server 2000 (in a Windows Server 2003 machine) to enable / control Internet access to / from it. I was asked recently to configure that ISA Server to create a site-to-site VPN for a new branch in a office about 25 km. away from it. The idea is basically to enable not only computers, but also Palm devices (WiFi-enabled, of course), to be able to see other computers in both sites. I was also told that a simple VPN-enabled wireless AP/router (in this case, a Cisco WRV210 unit) should be enough to establish communications with the main office. To be fair, the router looks easy to configure; it was confusing at first, but further understanding of how site-to-site VPNs work cleared all doubts about it. Now I need to make modifications to our ISA Server in order to recognize the newly installed & configured "remote" VPN site. Thing is, either my Googling skills are pathethically horrible, or there doesn't seem to be much (or any, at all) information about how to configure an ISA Server 2000 for this purpose. Lots of stuff on 2004, of course; also, I think I saw something for 2006. But nothing I could find about 2000. Reading about 2004, it seems that the only way I can do site-on-site with a Cisco router (read: a non-ISA-Server machine) is through something they call a "IPSec tunnel". Fair enough. However, I can't figure for the life of me how could I even start to find, leave alone configure, such a thing. Do you, people, happen to know how to do IPSec tunelling on a ISA Server 2000, so I can connect to a Cisco WRV210 VPN-enabled router, and build a site-to-site VPN for both networks? Or is this not possible at all? (Meaning I should change anything in this configuration to make it work...)

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• Is Cloud Print to blame for my inability to print?

  - by VarLogRant

  I have just moved to the Chrome beta (first 9.something and currently 10.0.648.127) on my Windows 7 64-bit machine, and my good web browsers (Firefox Beta and Chrome) can no longer print, and neither can Komodo Edit. The problem seems to have started when I tried to enable Google Cloud Print. Frustratingly, I can still print from IE 9 RC, and also from other machines in the office, which means the problem is entirely on this Windows machine. When I try to print from Chrome, first time I get the printer dialog, and once I click print, it waits, then pops up "Something went wrong", and each time after, it pops up with "No Printer Found". Under Firefox, I get "An unknown error occurred while printing", as does Komodo. I have printed from these applications before, and have even printed from Google Cloud Print. Once. But then it stopped. I really don't know where to go next in debugging this thing, and the Google results I see tend to be from 2007. I'm not ready for the paperless office yet, so please help!

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• Pair programming with tmux and Vagrant

  - by neezer

  Does anyone have a clear step-by-step guide for setting up a shared tmux session on a Vagrant vbox that my coworkers (on our local office lan) could SSH into? The articles I've found online only seem to cover setting this up from machine to machine (no virtualbox setups), and I'm not very good at networking, so I haven't been able to extrapolate a solution... We're all running the latest Macs in our office, btw. Here's one article I've found but haven't been able to get working with Vagrant: http://blog.voxdolo.me/remote-pairing-with-vim-and-tmux.html EDIT: To clarify, I don't really know how I should be setting up Vagrant to allow me to SSH into it from a machine outside the one hosting the VM. The article above suggests that I add the tunnels host on my physical machine running the VM (here-on referred to as the MBP), so I did that. Next is the ProxyCommand host declaration, which I have also assumed should live on the MBP. So next I try SSHing into the MBP from a guest machine (another separate physical machine on my network), and that seems to work... but that only gets me into the MBP, not the Vagrant image running on the MBP. I normally login Vagrant image on the MBP via vagrant ssh (per the docs), and I know how to forward ports on the Vagrant VM to the MBP, but it's unclear to me how I could forward ports/SSH from the MBP to the Vagrant VM, which I assume I would need to do so that my guest machine could SSH in--through the MBP--to my Vagrant image. That, in a nutshell, is what I'm trying to accomplish. I do my development work in Vagrant VMs which keeps my MBP nice and clean of any dev-related cruft and also keeps my dev environments totally isolated from one another, yet I would like to start pair-programming with my coworkers via tmux, thus the reason why I've asked this question. I would like to accomplish all of this without setting up an additional user account on the MBP, or giving my coworkers access to my local user account on the MBP to get to my Vagrant VM, if that's at all possible.

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• Having trouble mapping Sharepoint document library as a Network Place

  - by Sdmfj

  I am using Office 365, Sharepoint Online 2013. Using Internet Explorer these are the steps I have taken: ticked the keep me signed in on the portal.microsoftonline.com page. It redirects me to Godaddy login page because Office 365 was purchased through them. I have added these sites to trusted sites (as well as every page in the process) and chose auto logon in Internet explorer. Once on the document library I open as explorer and copy the address as text. I go to My Computer and right click to add a network place and paste in the document library address. It successfully adds the library as a network place 30% of the time. I can do this same process 3 times in a row and it will fail the first 2 times and then succeeds. It works for a little while and then I get an error that the DNS cannot be found. I need multiple users in our organization to be able to access this document library as if it was a mapped network drive on our local network. Is there an easier way to do this? I may just sync using the One Drive app but thought that direct access to the files without worrying about users keeping their files synced.

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• Why does Outlook 2007 lose connection to Exchange when Windows 7 64-bit turns off display?

  - by Greg R.

  The problem: When Windows 7 puts the display to sleep, Outlook 2007 and also Microsoft Office Communicator 2005 lose the connection to the Exchange server. When I unlock the computer, Outlook is logged out of Exchange and prompts me for credentials (although usually I have to restart Outlook to get it to reconnect). The network connection is still active, e.g. other applications don't lose their connection to the network or Internet when Windows 7 puts the display to sleep. I'm using a Dell E5400 notebook running Windows 7 Enterprise 64-bit with Outlook 2007 connecting to a corporate Exchange server (not sure if it's Exchange 2007 or 2010). The Dell is typically docked and connected via DVI (through the dock) to two Dell monitors. The Power Options in Windows 7 are set as follows: Turn Off The Display: 15 minutes Put The Computer To Sleep: never Those are the "Plugged In" settings but the problematic behavior is the same when running on battery. When Windows 7 turns off the display, it automatically locks the computer. E.g., I have to re-enter my credentials to access the machine. This is per corporate policy. The equivalent set up on my previous Dell notebook running Windows XP SP3 did not result in this problem with Outlook 2007 or Office Communicator 2005 connecting the very same exchange server. The problem began when I switched to the new Dell E5400 with Windows 7.

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• What is it safe to let Revo Uninstaller cleanup leftovers?

  - by msorens

  I have been a user of Revo Uninstaller (free) for sometime and find it does a very good cleanup job with typical applications. Today I wanted to clean up my machine a bit more so I proceeded to remove Visual Studio 2005 with Revo Uninstaller. The VS installer removed the app with no issues, then Revo reported about 20,000 leftover registry keys. I am used to basically just see Arpcache and Muicache... since I am not a registry expert I had no clue about most of the 20,000 listed. So I backed up the registry then let Revo remove the 20,000. It next reported about 1500 leftover files which included my Microsoft Office applications(!) that I knew it should not be touching. So I did not delete any files with Revo. Suspecting that some of the removed keys were also Office-related, I tried to open Word and Excel, both of which knew something was up, as the installer kicked in (albeit just briefly) for each of them. At this point, since I knew there were issues, I just restored the registry and I am now (seemingly) running OK. My question, then: When is it safe to trust Revo Uninstaller? As a seasoned software professional, my own answer to this would be the obvious "When the keys it reports are something you understand and know are safe to delete" but then that makes Revo of little use except to registry experts, does it not...?

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• Terminal Server in Windows Server 2003

  - by Hemal

  I have a confusion regarding what I am doing here. At present I have a Windows Server 2003 server with SP2. I have assigned RAS/VPN server role to it (through Manage my server wizard) and in my router, I setup the IP address of my RAS/VPN server as PPTP server. Staff leave their workstations ON all the time and access them from home through RDP. They first connect thorugh VPN & in the RDC they simply type their respective IP or computer name to access the office network from home. Everything works fine so far except: Staff have to leave compuers always ON in the office Speed is very slow depend how many staff members access the VPN network I was told to install and configure Terminal service to improve this situation. I already added TS Role in the server but I don't know how to clients can access the TS server from home or remote location. I really appreciate any good links or guidence from the experts in this group regarding this. Thank you in advance for any replies!

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• Simplest DNS solution for remote offices

  - by dunxd

  I look after a bunch of remote offices that connect via VPN - a Cisco ASA 5505 in each office acts as Firewall and VPN end point. Beyond that we keep things as simple as possible in the offices to minimise the support burden. We don't have any kind of server except in offices large enough to justify having someone dedicated to IT. Basically there is the ASA, some computers, a network printer and a switch. One of the problems I am seeing in a lot of offices is that DNS requests looking up hosts inside our network often fail - I'm assuming timeouts due to the offices internet connection (they are all in developing world countries) having some sub-optimal qualities (e.g. high latency caused by VSAT segments, or packet loss. The obvious solution to this is to have some sort of local DNS service that can serve local requests - so I think it would need to do zone transfers from our Microsoft Windows 2008 R2 DNS servers at HQ. However, simply installing Windows Servers in each office is both expensive, and creates a support burden. This got me thinking about pfsense/m0n0wall on embedded devices - those can act as a DNS server, and could be configured at HQ and sent out as just something that needs to be plugged into the network and can then be forgotten about by the staff locally. Maybe there are some alternatives to the ASA 5505 that include some DNS functionality. Has anyone here dealt with the problem, either using some kind of embedded device, or found some other solution? Any gotchas or reasons to avoid what I have suggested?

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• SharePoint, Exchange and Incoming Emails Without Directory Management Services

  - by Nariman

  Trying to keep this as simple as possible. We've already created the email accounts that we need (e.g. account[1-20]@domain.com) on Exchange/AD. We'd like to now enable incoming emails on SharePoint 2007 lists corresponding to these accounts. My thinking is we don’t need to configure Directory Management Services [2] – the architecture will be simpler without it and the application doesn’t require these services. However, we still need to route messages from Exchange to either local SMTP services (via the connector described in the articles below) or by user-specific drop-folder settings (if permitted by Exchange). So the question is: can we instruct Exchange to use a drop folder just for accounts account[1-20]@domain.com? or do we need to change the accounts to account[1-20]@sharepointsmtp.domain.com and re-route those message to the local SMTP service that will drop them on disk? I've read the material below. [1] - http://www.combined-knowledge.com/Downloads/2007/How%20to%20configure%20Email%20Enabled%20Lists%20in%20Moss2007%20RTM%20using%20Exchange%202007.pdf http://social.msdn.microsoft.com/Forums/en/sharepointdevelopment/thread/91e0c3d2-afe6-469d-b1bc-6ae7a9aa287e http://gj80blogtech.blogspot.com/2009/12/configure-incoming-email-setting-in.html http://www.jasonslater.co.uk/2007/08/10/configuring-incoming-mail-on-moss-2007-and-exchange-2007/ http://technet.microsoft.com/en-us/library/cc262947%28office.12%29.aspx http://technet.microsoft.com/en-us/library/cc263260%28office.12%29.aspx [2] – http://graycloud.com/sharepoint/incoming-mail-configuration-what-permissions-are-require-t39483.html

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• Microsoft Access: computer freezes when user tries to update record

  - by CarlF

  A colleague and I have developed an Access 2003 database which is used throughout our department. Currently about four dozen people do data entry using one of two very similar forms. If 47 of us use them, they work perfectly. If Mr. 48 clicks the "Save" button, Windows XP freezes and a hard reset is needed. The problem has to be on his specific computer (Dell latitude D630) and not in the code because this problem only affects him. Complicating the matter: I don't work for IS, and this project is not supported by IS. If I'm going to get our tech support to fix the problem I had better be able to explain exactly what to do and how to do it, because they aren't going to invest any resources. I don't even have admin rights on the computer (and neither does its regular user). I've asked him to bring his laptop the next time he visits my building. (Just to make matters worse, he doesn't usually work in the same location as me or the other developer.) Any suggestions on debugging the problem? My first try will be to uninstall and reinstall Office, which I can do using corporate utilities without being admin. Note: yes, those are old versions of Office and Windows. We expect to upgrade later this year.

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• Mac mini simple customized, Mac mini server or other?

  - by microspino

  I'm in front of a big IT choice for my little office and I need some advice. We have 5 users, 1 super user, 1 HP500 DesignJet Plotter, other 4 laser printers, 1 HP Fax/Print/Scan/Copy machine. All the clients are XP Sp3 boxes. We would like to: centralize and share 90Gb of files using a Dropbox (this way we will have LAN sync of local working directories + internet backup + access our files wherever we are). centralize our plotter, printers and fax machine backup all the workstations share outlook calendar and tasks run 24x7 saving some energy Of course this setup It's just the first step to a more serious and creative network management of our office, so we are open to new ideas. The budget vary from 400€ to 900€, we are not tech gurus but at least one of us is a power user close to become a geek. I've read some articles on macminicolo about a mac mini either normal or with snow leopard server. I heard about Windows Home Server too on the lifehacker website but I'm in a sort of analysis - paralysis can You help me?

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• Preventing applications from performing run once tasks for multiple users

  - by JohnyV

  In our environment we have several applications that are installed that have a need to run a little prompt the first time they run eg Media player, Google earth etc. The problem is we have many users on many different computers. And the computers have deepfreeze running on them which removes the users profile once the computer is restarted. So next time that user logs in they have to go through the whole thing of run once again. I have managed to prevent IE runonce using group policy and office run once from using the office customisation tool. Is there a way to make this happen for other applications. On windows xp we used to copy a user that has run all the apps and place their default profile into the default profile so that new users get that profile template. Now with windows 7 the process of copy profiles is not as easy. Is there an easy way to copy profiles in win 7 or is there a better way (eg modify reg or app data) to prevent apps from performing an initial run. Thanks

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• Word 2010 creates multiple processes... sometimes

  - by Bill Sambrone

  I've run into a strange behavior when I migrated our users from Office 2007 / Vista to Office 2010 / Windows 7 (all 32-bit). They use a web based document management system called NetDocuments which stores all their .doc/.docx files. Generally, when they click on a doc from the browser window it fires up Word and opens the doc. Word has an add-in in it from NetDocs as well so it can upload the changed document directly back to the NetDocs server. I get a phone call when Word crashes, and every single time it has crashed I have witnessed multiple winword.exe processes running in task manager. I used process explorer to see what created the process, and it is all Internet Explorer. So far I have rolled them back to IE8 and the problem happens less frequently, but it still happens. When I try to duplicate the problem, I can make it happen sometimes if I open multiple documents very quickly. Using lightning fast alt-tab reflexes, I DO see that a 2nd WinWord process is created when a user clicks on a document, then it closes once the document is open. I think what is happening is that the secondary WinWord process that does some sort of NetDocs voodoo is getting stuck open. This behavior is new to Word 2010 / Windows 7 and google searching isn't coming up with much. I have seen a few posts that this is a known issue in certain circumstances and there is no "fix", but I thought it would good to ask others on this. Thanks!

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• Prevent Outlook 2010 Insert Picture resizing image

  - by Rup

  When I "Insert Picture" a JPEG in Outlook 2010 it automatically resizes the image and, I think, recompresses it too. I realise this would be useful for photographs or for people who try to email 1MB BMPs but I would like to email around an image at the original pixel size without recompression. Is there a way to turn this off, or better still choose settings for each image insert? I found this page in the Office help. It's for Word, PowerPoint and Excel not Outlook but points you at File, Options, Advanced, Image Settings. There's no equivalent section in Outlook. I know Outlook uses Word as its editor so I've looked at Word's settings but there isn't an 'original size' here: there's only 'turn off image recompression' and pick target DPI from 96, 150, 220. I guess Office is finding a DPI value in the JPEG file and scaling it up or down to match this setting. I can't find an equivalent option in Outlook's options menu but there's so many settings and pop-up dialogs I may have missed something. Picture Format, Reset image size resets the image to the rescaled version, not the original. I can't see a way to edit a pixel value into size values in the image properties after insert. Thanks! I realise I can probably achieve this by editing the image metadata in PhotoShop elements or similar but there ought to be a way without editing the file? This is new behaviour in Outlook 2010; 2007 didn't do this.

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• Having problems VPN'ing into our Windows server network.

  - by Pure.Krome

  Hi folks, When two people (on their notebooks) try to VPN to our office, only the first user gets a connection. the second user always times out. Is it possible for VPN to allow two or more people, using / sharing the same EXTERNAL PUBLIC IP to connect/authenticate? Now for some specifics (cause those two statements are very broad). I'm not in the IT Dept. I'm a developer. Our IT Dept don't really care (sigh) so it's up to me to fix this crap. Our office is all Microsoft shop stuff - servers and clients. We also have a firewall (watchguard brand?) and some other crazy setups (yes i know, it's very vague :( ). So i'm wondering - is it possible for multiple users, from the same public IP, to connect via VPN to a windows server? i'm under the impression - yes. But it is possible that this only happens when the clients (who are all behind the single, public IP .. otherwise they will have their OWN ip's) need to have UPnP running or something? this is killing me and i need to start asking the right questions cause these guys don't know what they are doing and i can't work without this happening. I know this is a vauge question with so many 'if-what's-etc' but maybe some questions/suggestions from you guys might start to lead to solving this problem. EDIT: Network Connection: WAN Miniport (PPTP)

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• Windows desktop virutalization instead of replacing work stations

  - by Chris Marisic

  I'm head of the IT department at the small business I work for, however I am primarily a software architect and all of my system administration experience and knowledge is ancillary to software development. At some point this year or next we will be looking at upgrading our workstation environment to a uniform Windows 7 / Office 2010 environment as opposed to the hodge podge collection of various OEM licensed editions of software that are on each different machine. It occurred to me that it is probably possible to forgo upgrading each workstation and instead have it be a dumb terminal to access a virutalization server and have their entire virtual workstation hosted on the server. Now I know basically anything is possible but is this a feasible solution for a small business (25-50 work stations)? Assuming that this is feasible, what type of rough guidelines exist for calculating the required server resources needed for this. How exactly do solutions handle a user accessing their VM, do they log on normally to their physical workstation and then use remote desktop to access their VM, or is it usually done with a client piece of software to negotiate this? What types of software available for administering and monitoring these VM's, can this functionality be achieved out of box with Microsoft Server 2008? I'm mostly interested in these questions relating to Server 2008 with Hyper-V but fell free to offer insight with VMware's product line up, especially if there's any compelling reasons to choose them over Hyper-V in a Microsoft shop. Edit: Just to add some more information on implementation goals would be to upgrade our platform from a Win2k3 / XP environment to a full Windows 2008 / Win7 platform without having to perform any of that associated work with our each differently configured workstation. Also could anyone offer any realistic guidelines for how big of hardware is needed to support 25-50 workstations virtually? The majority the workstations do nothing except Office, Outlook and web. The only high demand workstations are the development workstations which would keep everything local.

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• Small business server 2011 standard - applications randomly closing for remote desktop users

  - by Ash King

  Small business server 2011 standard - applications randomly closing for remote desktop users I have an issue where when you are connected through remote desktop (doesn't matter whether you have administrative rights or not). What happens: Any application that you run (outlook, word, excel, notepad, cmd etc..) the application will randomly crash and produce an error as such: Faulting application name: EXCEL.EXE, version: 14.0.6112.5000, time stamp: 0x4e9b2b30 Faulting module name: ieframe.dll, version: 8.0.7600.16930, time stamp: 0x4eeb0187 Exception code: 0xc0000005 Fault offset: 0x0000000000131e03 Faulting process id: 0x3d4c Faulting application start time: 0x01cecf3491388e43 Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE Faulting module path: C:\Windows\System32\ieframe.dll Report Id: 1c06abd4-3b2b-11e3-bd8d-001999b270e9 I noticed the ieframe.dll, but its not constant for every application that crashes, e.g.: Faulting application name: OUTLOOK.EXE, version: 14.0.6109.5005, time stamp: 0x4e79b6c0 Faulting module name: PSTOREC.DLL_unloaded, version: 0.0.0.0, time stamp: 0x4a5be02a Exception code: 0xc0000005 Fault offset: 0x000007fef39c7158 Faulting process id: 0x43f8 Faulting application start time: 0x01cecf33fe5eec26 Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE Faulting module path: PSTOREC.DLL Report Id: 0c0f5934-3b2b-11e3-bd8d-001999b270e9 I am unable to perform a sfc /scannow command due to the cmd.exe crashing as well.. I have performed a virus scan on the server which did originally pick up 5 viruses: riskware.tool.ck -> File riskware.tool.ck - > Memory Process trojan.agent.bdavgen -> File trojan.agent -> File HiJack.comsysapp -> Registry Data But after removing these and rebooting the machine we have had no luck Has anyone else ever come across this issue before? Also to elaborate it is happening as frequently as every minute.

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• Intermittently uncommunicative subnets

  - by mhd

  Last week proved me a veritable Cassandra: I've always said that it's a bad idea to have only one firewall/router, without a backup or failover. And thus our Cisco PIX went haywire, refusing to route properly. And of course, the only one available here on short notice is me, and while I'm quite grounded in Linux, I'm really a developer not a sysadmin (the fact that this hit me on sysadmin appreciation day is a bit ironic). Anyway, this weekend I tried to hack up a temporary solution: I used an old server with enough NICs (two built-in, four on a card) to serve as a gateway and firewall. Due to some problems with the raid controller, I got only two router distros running, and between Untangle and Ebox I decided for the latter. Now everything is quite okay. I've got all the different subnets we've got here (all with separate switches) talking to each other and even to the internet (Cisco 2800 router, T1 lines). But from time to time (20-60 minute intervals), I get a total routing failure. Our main, office subnet can't talk to our server subnet and can't connect to the internet. This is not the end of a gradual slowdown, either everything's working perfectly or I get a total lack of communication for about two minutes each time. Now I'm a bit at wits end what to check. At least with the default EBox setup, nothing in /var/log shows anything weird and it doesn't exactly have lots of built-in monitoring tools. So I'm hoping someone here could give me some pointers about what to look out for. I did change the ethernet cable from the office switch to the firewall, with no results. I might change switches, although within the switch it seems to work ok enough. Edit: I'm not sure whether this is the sole cause of the problem, but after I noticed a few DHCP entries just before the last drop of connectivity, I tried to reproduce that. And alas, whenever I renew a DHCP connection, I can't access other subnets anymore. Running ISC DHCPD 3.0.6.

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• Implementing an isolated guest WLAN via IPSec VPN on Windows

  - by sysadmin1138

  We are attempting to set up a guest WLAN network that is isolated from the rest of our network. This is proving difficult due to a couple of technical reasons. My first choice was to use a separate VLAN, on which our Firewall's handy WLAN port would handle DHCP, DNS and the network isolation we need. Unfortunately, due to the fact that our main office and our Internet connection itself are in different locations connected by way of a Metro Ethernet connection, I'm at the mercy of our ISP for VLAN transit. They won't pass a second VLAN between our two sites. And my hardware doesn't support 802.1ad "Q-in-Q", which would also solve this problem. So I can't use the VLAN method for isolation. At least not without spending money. As our Firewall can handle IPSec site-to-site VPN connections, I hope it is possible to connect a Server 2008R2 (standard) server I have in the office location to the WLAN and provide gateway services to the firewall. Thusly: Unfortunately, I don't know if it is possible to connect the two this way. The firewall has a pretty flexible IPSec/L2TP implementation (I've used it to connect iPads in the wild), but is neither Kerberized or supports NTLM. The Connection Security Rules view on the Windows server seems to get close to what I think needs to be done, but I'm failing on figuring out how to get it to do what I need it to do. Is this even possible, or do I need to pursue alternate solution?

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• Can a Windows Domain play along with a Hosted Exchange service?

  - by benzado

  I'm setting up a computer network for a small (10-20 people) company. They are currently using a Hosted Exchange service they are totally happy with. Other than that, they are starting from scratch (office doesn't even have furniture yet). They will need some kind of file sharing server set up in their office. If I set up a machine as a file server and nothing more, users will have three passwords to deal with: local machine, file server, and email. If I set up a Domain Controller, identities for local machine and file server will be the same. But what about the Hosted Exchange server? Must the users have a separate email password, or is it possible to combine the two? (I realize it might depend on the specific hosting provider, but is it possible?) If not, it seems like I have these options: Deal with it: users have a separate email password. Host Exchange on the local server: more than they want to manage in-house? Purchase a hosted VPS, make it part of the domain, and host Exchange there. (Or can/should a VPS be a domain controller?) I realize I have a lot of questions in there. The main one: is there any reason to use a Hosted Exchange service if I'm setting up other Windows services?

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• Routing for remote gateway over VPN in Vista/7 broken?

  - by Raymond

  Hi, Situation is as follows. Home computer running Windows 7, sets up VPN connection (LT2P + IPSec, "use remote gateway" disabled) to office. Subnet is 192.168.64.x Office has Draytek Vigor 2920 router, subnet is 192.168.32.x What happens? - VPN connection itself works fine - Can ping any machine on the remote network - When trying to open a webpage from a host in the remote network, the remote server logs the incoming request, but the browser hangs on "waiting for..." and eventually times out. I have observed this problem on Windows Vista and Windows 7. On Windows XP however there is no problem like described above. The only clue I have is that there is a difference in the routing between XP and Vista/7. The output of "route print" on Windows XP looks like this: (See www.latunyi.com/routing_xp.png) So here the gateway for the 192.168.32.x subnet is the IP address that the local computer has in the remote network. The output of "route print" on Windows 7 (and Windows Vista) looks like this: (See www.latunyi.com/routing_win7.png") Now the gateway for the 192.168.32.x subnet is the IP address of the VPN router (32.1). I don't know if that causes this trouble, but it seems a bit strange. Enabling "use default gateway on remote network" doesn't make a difference. Using the new option "Disable class based route addition" in Windows 7 only makes the route to the VPN router disappear. I am really puzzled here. I assume the VPN routing can't be broken in both Vista and Windows 7, and this should just work without manually adding routes. I hope someone has a solution for this problem :-). Thanks!

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• Mass-migrating from POP3 to Exchange 2010, how do I copy mailboxes?

  - by Erik P. Skaalerud

  I'm in the process of planning our migration from an internal hosted POP3-server (dovecot) to Exchange 2010. We're using Outlook 2003 for the moment, but will soon upgrade to Outlook 2010. The big problem is that we have about 50 computers here in our HQ, plus ~30 clients in branch offices (wich will get their Exchange migration later sometime). I'm the only IT personel, and having to go around and manually set up Outlook and copy over their PST contents is not a option I'm looking for. Some users have set outlook to keep messages for X number of days on the POP3 server, others have not. Using a POP3 connector to transfer over the mails is not a viable option. Here is what I've done so far: Created a transform for the Office 2003 administrative installation point Created a .PRF file to modify any existing e-mail account to switch over to Exchange (including the RPC-encrypt hotfix described in MSKB 2006508) Tested both transform and PRF, both works Created a test-OU and GPO containing the Office 2003 installation with transform applied, also works My big question is: How can I force Outlook to import any existing .PST into the new Exchange mailbox when the user starts up Outlook for the first time after the MST/PRF have been applied? Is this possible?

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