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• SLA Violations - Compensation expectations and vague contracts

  - by llllxllll

  Tagging this as cautionary tale. I took over for an admin a year and a half ago, and reviewed the 3 year contract with our ISP. There were no specific SLA promises in the contract that I found, and have been meaning to review the contract with our rep. Of course, we had an outage this past week that resulted in almost four days of downtime !!!!! This involves eff-ups of epic proportions on our ISP's part and a telco they colocate with. Details can be provided. I am the network / systems / purchasing / and helpdesk at my company...and am willing to fight with the ISP. I also have more management that can get involved, including the name on the contract. First, if there are not concrete guarantees about compensation and downtime, we are screwed right? Two, if we want out of our contract, does anyone have experience going the legal route, and if so, who knows a lawyer? =)

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• htaccess rewrite and auth conflict

  - by Michael

  I have 2 directories each with a .htaccess file: html/.htaccess - There is a rewrite in this file to send almost everything to url.php RewriteCond %{REQUEST_URI} !(exported/?|\.(php|gif|jpe?g|png|css|js|pdf|doc|xml|ico))$ RewriteRule (.*)$ /url.php [L] and html/exported/.htaccess AuthType Basic AuthName "exported" AuthUserFile "/home/siteuser/.htpasswd" require valid-user If I remove html/exported/.htaccess the rewriting works fine and the exported directory can be access. If I remove html/.htaccess the authentication works fine. However when I have both .htaccess files exported/ is being rewritten to /url.php. Any ideas how I can prevent it?

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• Get sessions' remote IP from Teamviewer log file

  - by etuardu

  I'd like to know who has logged in to my machine and when. I have two TeamViewer log files: Connections_incoming.txt and TeamViewer7_Logfile.log. The first one is quite plain and lists, as its name says, the incoming connections to the machine, reporting the local name of the remote host, login time, logout time, and some ids. e.g.: 173274362 MYLAPTOP 20-02-2012 17:32:16 20-02-2012 17:50:42 Master RemoteControl {C5AAE483-ED0B-54B8-9235-7AE597CAD342} This is almost all what I need, but unfortunately no remote IP address is reported here, so I checked for IPs in TeamViewer7_Logfile.log but it is really messy. It indeed contains some IP addresses but I can't understand which one is bound with the items in the first log file. Is there a way to interpolate the two logs to get what I need? Should I search the second file for some particular text? What do you suggest?

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• Adding operation in middle of complex sequence diagram in visio 2003

  - by James

  I am using Microsoft Visio 2003 to define static classes with operations/methods and a sequence diagrams referring to these classes. The sequence diagram is almost done, but i realized that i missed one operation in middle of the diagram. When i try to move rest of the sequences down by selecting it as a block, all the operations in the block loose link with static diagrams. ( Methods which were referred to static classes as fun(), became fun, which means that now they no longer refer to static diagrams and any future changes would not be reflected in dynamic sequence diagrams automatically.) The sequence diagrams have grown to A3 size paper and i have many of such diagrams which needs correction. Manually moving the operations one by one would involve lots of effort. Could someone kindly suggest a way to overcome this problem?

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• My HP-Vista based laptop has become very slow recently

  - by goldenmean

  My HP laptop which has Vista Home premium. When I try to start Firefox, internet explorer, it becomes very slow. No other app. When i checked the Performance in Task Manager. It shows the Physical memory , Free as 0 bytes, almost always. This has been recently. Earlier it didn't used to be zero. Laptop has 2GB of RAM. I have nothing running in my tray except - Sound control, Laptop power plan indicator,Network status indicator. There are no other processes whose memory usage adds up to so high to make Free memory as 0. Then what could be hogging the memory and make the laptop very slow. Any pointers would help as it is crawling at the moment.

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• Ubuntu 9.10 X Stuck in restart loop - I think...

  - by widgisoft

  Trying out Ubuntu, installation went fine - upgraded to the proprietary nVidia drivers but on restart I get a login prompt and the screen is flashing really fast almost as if Xserver is trying to start and failing, I can type when the screen isn't in a "flash" as it were and it's so fast and random it's hard to even type a login name without it missing some characters - this makes typing a password (i.e. not being able to see which characters made it or not) very hard. I can log back into the live cd and alter my settings - but I can't even find out how to stop X stop starting on boot; Looks like they've moved everything around :-p I'd like to: Stop X from crashing and going insane (if it is actually Xserver) Know how to stop X from starting on bootup, Looks like interactive boot is also off by default now Update: A temporary work around seems to be enabling ssh and just connecting to the box over the network - ssh seems to work fine :-p Cheers, Chris

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• Why does Windows make random "device connect" and "device disconnect" sounds?

  - by Steve Elmer

  Hello, I've been noticing this since Windows Vista. I see it on Windows 7, now, as well. In any case throughout the day I notice that my computer makes apparently random device-connect and/or device-disconnect ("boink") sounds. I suppose it is the same sound you hear when connecting or disconnecting a USB device such as a thumb drive. I've noticed that this happens on each of three computers I work with at home, my wife's computer, and my machine at work. It happens without any user action at all - i.e. I'll be just sitting there (hands off my mouse and keyboard), and the computer will make the sound. There is no visual queue or anything. Just the sound. I have sometimes gone in pursuit of the sound - running virus scans, examining event logs and such, and observing task manager - but have never had any luck tracking this thing down, but have not had any luck. Surely someone else out there must be experiencing this, too. Any ideas? Thanks, Steve

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• Why does Windows make random "device connect" and "device disconnect" sounds?

  - by Steve Elmer

  Hello, I've been noticing this since Windows Vista. I see it on Windows 7, now, as well. In any case throughout the day I notice that my computer makes apparently random device-connect and/or device-disconnect ("boink") sounds. I suppose it is the same sound you hear when connecting or disconnecting a USB device such as a thumb drive. I've noticed that this happens on each of three computers I work with at home, my wife's computer, and my machine at work. It happens without any user action at all - i.e. I'll be just sitting there (hands off my mouse and keyboard), and the computer will make the sound. There is no visual queue or anything. Just the sound. I have sometimes gone in pursuit of the sound - running virus scans, examining event logs and such, and observing task manager - but have never had any luck tracking this thing down, but have not had any luck. Surely someone else out there must be experiencing this, too. Any ideas? Thanks, Steve

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• Error- D:\ is not accessible. Access is denied

  - by Aaron

  All of the sudden the D drive gives me an error when I try to open it: D:\ is not accessible. Access is denied. I have files on the drive that I would like to recover, so I do not want to reformat the drive. It acts almost like the computer doesn't recognize the drive. I have a feeling it's something with security settings, I may have accidentally changed something on the drive. I'm running on a Acer Aspire laptop on Windows Vista, SP2. I beleive both the C and the D drive run off of the same disk drive. At least that's all the Device Manager shows. So correct me if I'm wrong, but that would make it a partitioned drive.

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• Sony Vaio dead keyboard

  - by Filip Górny

  I have strange problem with my almost new laptop. Aftear I leave it turned on for some hours and back to use it, it was printing something like ^[[2~ on the screen and I cannot stop it. After rebooting it did not show any activity. After few hours I managed to turn it on by hiting random keys at keyboard. I starts that way but I have to use external keyboard to type anything. When I randomly stroke the keys when is turned on, it sometimes print that unrecognised characters. It works the same way at linux and windows (ubuntu, windows 7). What can be the reason it started to work so strange and is there anyway to fix it without sending it to warranty and waiting few weeks? :/ I dont remember to make it wet, but they may be something like cigaretes ashes in it, I could not remember...

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• How do you customize Excel 2010 keyboard shortcuts?

  - by Sam

  How do you customize Excel 2010 keyboard shortcuts? This article from microsoft.com provides instructions for "Microsoft Office 2010" but seems only apply to Word, not Excel. http://www.microsoft.com/athome/organization/compshortcuts.aspx In Microsoft Office 2010: Click the File tab to open Backstage view, and then click Options. Click Customize Ribbon and then, next to the Keyboard Shortcuts heading, click Customize. You can enter the new key combination here. Here's the dialog it points to shown in Word: But here's the same dialog shown in Excel: Notice it looks almost exactly the same but no "Keyboard Shortcuts: Customize.." button. So how do you customize the keyboard shortcuts in Excel?

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• Not enough storage is available to process this command

  - by Mohit

  I am getting this error on almost all of the operations on a Windows 7 pro 32 bit machine. By operations I mean anything I do. Update a repo from subversion. Access a local IIS Site. Copy a big folder. Run an installer.and sometime if I try again. It get solved. I think there is something wrong wit windows7 . I searched around and found posts suggesting to increase IRPStackSize value in registry I did that no Luck. I am using Microsoft Security Essentials Version: 1.0.1961.0 as my antivirus package Once this errors starts popping up. I have to restart and then in after some random time. It starts showing up again. Any help is appreciated. I am losing lot of my time in restarting my system or retrying again and again.

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• Calculate minimum ext3 partition size for certain amount of data

  - by Daniel Beck

  These following ext3 partitions contain identical data. As we can see, the larger the partition size, the more space is required for the same files: Filesystem 1K-blocks Used Available Use% Mounted on /dev/loop11 3965777 561064 3199964 15% [...] /dev/loop19 573029 543843 29186 95% [...] Filesystem Size Used Avail Use% Mounted on /dev/loop11 3.8G 548M 3.1G 15% [...] /dev/loop19 560M 532M 29M 95% [...] Filesystem Inodes IUsed IFree IUse% Mounted on /dev/loop11 1024000 1656 1022344 1% [...] /dev/loop19 1024000 1656 1022344 1% [...] I start with a partition of fixed size that possibly wasted a lot of space and I want to create a partition that is able to hold that data but with (almost) minimal size. How can I reliably calculate that minimal partition size needed for storing a certain amount of data? The amount of data changes over time, and I need to automate these calculations.

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• Recover backup copy of a ubuntu linux installation on a usb stick using dd

  - by user10826

  Hi, I installed Ubuntu 10.04 on a usb stick in persistent install mode. So I could boot the laptop or my desktop computer with the stick, at boot time. Once I needed the 8GB stick for another purposes so I thought about coyping it to my desktop doing from mac os x: dd if=/dev/disks3s of=/Users/jack/Desktop/usb_copy Now I am trying to do the opposite, after having used the stick, which was formatted to NTFS, just doing dd if=/Users/jack/Desktop/usb_copy of=/dev/disks3s but although I can see that almost of the files are there, I can not boot again. IT is also strange the the file permissions are kind of strange, something like _user What can I do ? Thanks

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• Recover backup copy of a ubuntu linux installation on a usb stick using dd

  - by user10826

  Hi, I installed Ubuntu 10.04 on a usb stick in persistent install mode. So I could boot the laptop or my desktop computer with the stick, at boot time. Once I needed the 8GB stick for another purposes so I thought about coyping it to my desktop doing from mac os x: dd if=/dev/disks3s of=/Users/jack/Desktop/usb_copy Now I am trying to do the opposite, after having used the stick, which was formatted to NTFS, just doing dd if=/Users/jack/Desktop/usb_copy of=/dev/disks3s but although I can see that almost of the files are there, I can not boot again. IT is also strange the the file permissions are kind of strange, something like _user What can I do ? Thanks

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• Improving server security [closed]

  - by Vicenç Gascó

  I've been developing webapps for a while ... and I always had a sysadmin which made the environment perfect to run my apps with no worries. But now I am starting a project on myself, and I need to set up a server, knowing near to nothing about it. All I need to do is just have a Linux, with a webserver (I usually used Apache), PHP and MySQL. I'll also need SSH, SSL to run https:// and FTP to transfer files. I know how to install almost everything (need advice about SSL) with Ubuntu Server, but I am concerned about the security topic ... say: firewall, open/closed ports, php security, etc ... Where can I found a good guide covering this topics? Everything else in the server... I don't need it, and I wanna know how to remove it, to avoid resources consumption. Final note: I'll be running the webapp at amazon-ec2 or rackspace cloud servers. Thanks in advance!!

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• Using WebSphere CloudBurst with PowerVM to AIX virtualization over a cloud

  - by ADD Geek

  hi there we are studying the virtualization option to reduce our datacenter cost, and this research was assigned to me. we looked into alternatives and we almost reached a conclusion that PowerVM is the only option to virtualize pSeries servers. we found no signs of cloud support explicitly mentioned in any document, however there was the mention of CloudBurst. from the videos we watched and the documents we read, it seems that CloudBurst is more oriented towards Application Servers (WebSphere Software). but our environment is not relying only on WebSphere. we have some banking applications, Oracle Databases and MQ/Broaker. the question is: 1- can we virtualize the existing applications (all running AIX) on a cloud running on top of some of the existing servers? (given that we do the sizing properly) 2- is PowerVM to run on top of CloudBurst? 3- if the above solution is applicable, is this some sort of HA solution (since the VM will run on top of multiple physical boxes, while the same physical box will run multiple live images) thanks for your help

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• Mac internet problems

  - by Bradley Herman

  Our office is set up with mostly macs (7 of them) but we do have a windows laptop and a windows desktop on the network as well. The network is configured with a modem going into a switch/router throughout the office to the computers, along with a wireless router. Everything runs fine most of the time, but periodically while using the web, certain sites will stop loading and timeout repeatedly. This usually lasts 20 minutes or so and can be incredibly annoying. Resetting the modem/router and/or rebooting the computer never helps. The weirdest part is that in almost every case, the websites are fine on our Windows machines. I frequently use github, google, Stack Overflow, and jQuery reference and I can count on the sites being unavailable to me at least once a day. While I can't get them to load, I can spin my chair around to the windows server behind me and load the sites just fine. Any idea what the hell could be going on here?

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• Memory upgrade - is the site reliable?

  - by Yuval

  Hi, I have a late-2008 unibody macbook model with 2 GB of ram. I am looking to upgrade to 4 GB of ram. I looked about a month ago at Other World Computing's 4 GB upgrade kit and I remember it being around $80. I looked today, finally getting to buy it and it went up to almost $100. I found another site, memoryupgrade.pro that calls itself "Pro memory upgrade" and it looks legitimate - it sells the memory for around $80 in its own brand. The only thing is, I haven't been able to find any reviews about it, and I'm not sure if it actually is reliable. Does anybody have any experience with this site? Does anybody have any other suggestions for buying macbook memory? I have friends who bought from OWC and were happy, should I just spend the extra $30 (including shipping) and buy from them? Thanks!

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• multiple file systems for mysql

  - by RainDoctor

  Does mysql support multiple file systems for a single database with most of the tables being on MyISAM? Context: we have a 1.5TB mysql database, which is increasing at the rate of 200GB per month. The storage is directly attached, whose slots are almost full. I can add another DAS, and increase the file system. But resizing volume, resizing file system, etc are getting messy. Is there a concept of "tablespace, datafile" (like in oracle) in MySql world? Or how you guys manage mysql db with these kind of constraints?

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• Fusion 3.1 and Parallels 6 for Win7 x64

  - by Ronnie

  I read in a recent article that Parallels Desktop 6 is faster almost everywhere than VMware Fusion. I was originally using Parallels 4 before passing to VMware due to the frequent Parallels crashes. As now I am using a lot Fusion on my Macbook on a big Win7 x64 virtualized development machine that I find too slow I am wondering if the announced speed up of Parallels V6 is justified to come back to it. As a test I converted my Fusion 3.1 to a trial of Parallels Desktop 6 and my Windows Experience Index passed from 4.7 of Fusion to 4.5 on Parallels 6 so apparently the virtualized machine is not seeing that speed benefit. Is there any optimization to set up on Parallels to increase the WEI or should I stay with Fusion (and in this case this kind of articles is just marketing stuff)?

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• How to get partition information from non-booting server?

  - by gravyface

  Need to manually rebuild a mirrored array on a server and am in the process of reinstalling SBS 2003 on it. However, it's a Dell server, and know that there's the Dell FAT32 diagnostics partition, a system partition, and a data partition, but do not know the size of each. Planning on reinstalling SBS 2003, all applications on the server, and then doing a System State restore, but figured that not having the correct partitions will cause some grief: am I right? Almost thinking that the size of the partitions shouldn't matter, but not positive. Question: should I care about the size of the partition? If so, how can I get this partition information from a non-booting drive? We have an Acronis image of the one working disk and the partitions are mounted/viewable in Explorer on a workstation, but I'm not sure where the Logical Disk Manager/Disk Management data is stored and/or if there's a way to retrieve it without having a working Windows installation.

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• What's next for all of these Microsoft "overlapping" and "enhanced" products ?

  - by indyvoyage

  Recently I attended a road show, organised by MS Gold Partner company in the UK. The products discussed were: SharePoint server (2010 and 2007), Exchange server, Office Communication Server 2007, Exchange hosted services Office Live meeting, Office Communicator, System Center Configuration Manager and Operation Manager, VMware, Windows 7 etc. As Microsoft claims the enhancement in the each product against higher version, I felt that clients are not much interested in all these details. For example Office Communicator, surely they have improved a lot the product and first site all said 'WOW' great product, but nobody wish to pay money for all these extra features. Some argued, they are bogged down by all these increased number of menus. They don't need soft call feature included with mobile call. It apply for all other products as well such as MS office (next what 2 ribbons ?), windows OS and many more. Indeed there must be good features in all these products, but is it worth to spend money and time to update the older system ? Also sometimes these feature will decrease the productivity instead increase it. *So do you think what ever enhancement MS is doing in the products is only for selling purpose, not a real use ?? and I think also keep the developer busy learning the new tools and features. * I am sure some some people here will argue that some people need this sort of features. But I am not talking about NASA or MI5 guys. I am talking of usual businesses and joe public. Any ideas welcome.

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• Wireless Keyboard/Mouse: Should batteries be removed when not in use?

  - by abel

  I recently bought a Logitech Wireless Keyboard and mouse. I use it almost daily but for a couple of hours only. The keyboard has 2 AAA batteries and the mouse has 1 AA battery. The box mentions that the keyboard has a 24 month battery life and the mouse has a 5 month battery life. Should I keep the batteries in the keyboard/mouse, when they are not in use?Is it safe? Does the battery life mean 24 months of continuous usage or 24 months of average usage?

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• How to repair a broken .EXE file association

  - by Pointy

  After (hopefully) scrubbing viruses out of a Windows 7 installation (after deciding not to simply run over the laptop repeatedly with my car), I've got everything almost back to normal. The only lingering issue I have is that for my non-admin users, the ".exe" file extension doesn't work. That is, clicking on the various desktop application links results in a "How do you want to open this?" dialog. I've been through the alleged registry fixing from "winhelponline" and that had absolutely no effect. I've tried running "assoc" for the affected users, but it reports the .exe association to be "exefile" even though it persistently does not work. Right-clicking on a desktop icon and then choosing "start" does successfully open an application, but that's clearly a terrible situation. For my admin user, things seem to work fine. What do I need to do to get things working?

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