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  • OPN Exchange @ OpenWorld –The Don’t Miss List!

    - by Oracle OpenWorld Blog Team
    By the OPN Communications Team Are you attending Oracle PartnerNetwork Exchange @ OpenWorld? If so, don’t miss these exciting events taking place throughout the week of the conference.Sunday, September 30·    The Global Partner Keynote with Judson Althoff and other senior executives (1:00 p.m.)           ·    OPN Exchange General Sessions that provide an overview of each OPN Exchange track including: Cloud, Engineered Systems, Industries, Technology and Applications (3:30 p.m.)·    The Social Media Rally Station, where partners can learn how to optimize their online presence (3:00 - 5:00 p.m.)·    The exclusive OPN Exchange AfterDark Reception, complete with the smooth sounds of Macy Gray (7:30 p.m.) Monday, October 1·    5K Partner Fun Run (6:00 a.m. - meet us at the W Hotel lobby, no registration necessary!)·    The Social Media Rally Station, where partners can learn how to optimize their online presence (10:00 a.m. - 6:00 p.m.) Throughout the week of the conference ·    Over 40 + OPN Exchange sessions ·    Test Fest exams ·    Networking opportunities at the OPN Lounge; lunches at the Howard Street Tent; food, drink, and talk at the Oracle OpenWorld Music Festival @ It’s a Wrap!; and much more!We look forward to seeing you there.

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  • When Do OS Questions Belong on Hardware Service Requests?

    - by Get Proactive Customer Adoption Team
    Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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  • Call for Customer Examples and Stories--PeopleTools 8.50

    - by PeopleTools Strategy Team
    PeopleTools 8.50 was a big release for us, and one that we think will provide a lot of value for customers. We've been having some interesting conversations with customers about this release at conferences, advisory board meetings, and technical group meetings. However, we would like to solicit some examples and success stories from you, our broad customer base. Do you have some examples of how you are using PeopleTools 8.50 and Enterprise Portal 9.1 that you would be willing to share? We would like to see some screen shots and perhaps a short blurb describing how you are using the Tools and Portal features, as well as any benefits accrued. Do you have a compelling success story? We are particularly interested in hearing about quantifiable improvements in user productivity, performance, cost savings, etc. You should be aware that these screen shots and stories will be public, and could appear in a conference presentation at some point. You will not be asked to serve as a formal reference, however. If you have some stories and examples you'd be willing share with us, please send them to this email address for the PeopleTools team: [email protected]

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  • Manage SQL Server Connectivity through Windows Azure Virtual Machines Remote PowerShell

    - by SQLOS Team
    Manage SQL Server Connectivity through Windows Azure Virtual Machines Remote PowerShell Blog This blog post comes from Khalid Mouss, Senior Program Manager in Microsoft SQL Server. Overview The goal of this blog is to demonstrate how we can automate through PowerShell connecting multiple SQL Server deployments in Windows Azure Virtual Machines. We would configure TCP port that we would open (and close) though Windows firewall from a remote PowerShell session to the Virtual Machine (VM). This will demonstrate how to take the advantage of the remote PowerShell support in Windows Azure Virtual Machines to automate the steps required to connect SQL Server in the same cloud service and in different cloud services.  Scenario 1: VMs connected through the same Cloud Service 2 Virtual machines configured in the same cloud service. Both VMs running different SQL Server instances on them. Both VMs configured with remote PowerShell turned on to be able to run PS and other commands directly into them remotely in order to re-configure them to allow incoming SQL connections from a remote VM or on premise machine(s). Note: RDP (Remote Desktop Protocol) is kept configured in both VMs by default to be able to remote connect to them and check the connections to SQL instances for demo purposes only; but not actually required. Step 1 – Provision VMs and Configure Ports   Provision VM1; named DemoVM1 as follows (see examples screenshots below if using the portal):   Provision VM2 (DemoVM2) with PowerShell Remoting enabled and connected to DemoVM1 above (see examples screenshots below if using the portal): After provisioning of the 2 VMs above, here is the default port configurations for example: Step2 – Verify / Confirm the TCP port used by the database Engine By the default, the port will be configured to be 1433 – this can be changed to a different port number if desired.   1. RDP to each of the VMs created below – this will also ensure the VMs complete SysPrep(ing) and complete configuration 2. Go to SQL Server Configuration Manager -> SQL Server Network Configuration -> Protocols for <SQL instance> -> TCP/IP - > IP Addresses   3. Confirm the port number used by SQL Server Engine; in this case 1433 4. Update from Windows Authentication to Mixed mode   5.       Restart SQL Server service for the change to take effect 6.       Repeat steps 3., 4., and 5. For the second VM: DemoVM2 Step 3 – Remote Powershell to DemoVM1 Enter-PSSession -ComputerName condemo.cloudapp.net -Port 61503 -Credential <username> -UseSSL -SessionOption (New-PSSessionOption -SkipCACheck -SkipCNCheck) Your will then be prompted to enter the password. Step 4 – Open 1433 port in the Windows firewall netsh advfirewall firewall add rule name="DemoVM1Port" dir=in localport=1433 protocol=TCP action=allow Output: netsh advfirewall firewall show rule name=DemoVM1Port Rule Name:                            DemoVM1Port ---------------------------------------------------------------------- Enabled:                              Yes Direction:                            In Profiles:                             Domain,Private,Public Grouping:                             LocalIP:                              Any RemoteIP:                             Any Protocol:                             TCP LocalPort:                            1433 RemotePort:                           Any Edge traversal:                       No Action:                               Allow Ok. Step 5 – Now connect from DemoVM2 to DB instance in DemoVM1 Step 6 – Close port 1433 in the Windows firewall netsh advfirewall firewall delete rule name=DemoVM1Port Output: Deleted 1 rule(s). Ok. netsh advfirewall firewall show  rule name=DemoVM1Port No rules match the specified criteria.   Step 7 – Try to connect from DemoVM2 to DB Instance in DemoVM1  Because port 1433 has been closed (in step 6) in the Windows Firewall in VM1 machine, we can longer connect from VM3 remotely to VM1. Scenario 2: VMs provisioned in different Cloud Services 2 Virtual machines configured in different cloud services. Both VMs running different SQL Server instances on them. Both VMs configured with remote PowerShell turned on to be able to run PS and other commands directly into them remotely in order to re-configure them to allow incoming SQL connections from a remote VM or on on-premise machine(s). Note: RDP (Remote Desktop Protocol) is kept configured in both VMs by default to be able to remote connect to them and check the connections to SQL instances for demo purposes only; but not actually needed. Step 1 – Provision new VM3 Provision VM3; named DemoVM3 as follows (see examples screenshots below if using the portal): After provisioning is complete, here is the default port configurations: Step 2 – Add public port to VM1 connect to from VM3’s DB instance Since VM3 and VM1 are not connected in the same cloud service, we will need to specify the full DNS address while connecting between the machines which includes the public port. We shall add a public port 57000 in this case that is linked to private port 1433 which will be used later to connect to the DB instance. Step 3 – Remote Powershell to DemoVM1 Enter-PSSession -ComputerName condemo.cloudapp.net -Port 61503 -Credential <UserName> -UseSSL -SessionOption (New-PSSessionOption -SkipCACheck -SkipCNCheck) You will then be prompted to enter the password.   Step 4 – Open 1433 port in the Windows firewall netsh advfirewall firewall add rule name="DemoVM1Port" dir=in localport=1433 protocol=TCP action=allow Output: Ok. netsh advfirewall firewall show rule name=DemoVM1Port Rule Name:                            DemoVM1Port ---------------------------------------------------------------------- Enabled:                              Yes Direction:                            In Profiles:                             Domain,Private,Public Grouping:                             LocalIP:                              Any RemoteIP:                             Any Protocol:                             TCP LocalPort:                            1433 RemotePort:                           Any Edge traversal:                       No Action:                               Allow Ok.   Step 5 – Now connect from DemoVM3 to DB instance in DemoVM1 RDP into VM3, launch SSM and Connect to VM1’s DB instance as follows. You must specify the full server name using the DNS address and public port number configured above. Step 6 – Close port 1433 in the Windows firewall netsh advfirewall firewall delete rule name=DemoVM1Port   Output: Deleted 1 rule(s). Ok. netsh advfirewall firewall show  rule name=DemoVM1Port No rules match the specified criteria.  Step 7 – Try to connect from DemoVM2 to DB Instance in DemoVM1  Because port 1433 has been closed (in step 6) in the Windows Firewall in VM1 machine, we can no longer connect from VM3 remotely to VM1. Conclusion Through the new support for remote PowerShell in Windows Azure Virtual Machines, one can script and automate many Virtual Machine and SQL management tasks. In this blog, we have demonstrated, how to start a remote PowerShell session, re-configure Virtual Machine firewall to allow (or disallow) SQL Server connections. References SQL Server in Windows Azure Virtual Machines   Originally posted at http://blogs.msdn.com/b/sqlosteam/

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  • Business Forecast: Cloudy with a Chance to Gain

    - by Oracle OpenWorld Blog Team
    Join us at Oracle OpenWorld to learn how Oracle’s cloud solutions are transforming how customers do business.  Whether you’re interested in public, private or managed clouds, Oracle has a cloud session for you.  The Oracle Cloud Computing track offers an in-depth look at Oracle’s comprehensive cloud offerings, with featured keynotes by Oracle executives Larry Ellison and Thomas Kurian, eight general sessions, and more than 300 sessions and demos. Catch these must-see sessions: Keynotes Hardware and Software, Engineered to Work Together: Why It’s A Different Approach (Larry Ellison, Sunday, September 30 at 5:00 p.m.) The Oracle Cloud: Oracle’s Cloud Platform and Applications Strategy (Thomas Kurian, Tuesday, October 2 at 8:00 a.m.) The Oracle Cloud: Where Social Is Built In (Larry Ellison, Tuesday, October 2 at 2:45 p.m.) General Sessions The Future of Development for Oracle Fusion - From Desktop to Mobile to Cloud (Monday, October 1 at 10:45 a.m.) Oracle Fusion Applications - Overview, Strategy, and Roadmap (Monday, October 1 at 10:45 a.m.) Overview of Oracle’s Public Cloud Strategy (Monday, October 1 at 12:15 p.m.) Overview of Oracle’s Public Cloud for Database and Application Developers (Monday, October 1 at 1:45 p.m.) Building and Managing a Private Oracle Database Cloud (Monday, October 1 at 3:15 p.m.) Building and Managing a Private Oracle Java and Middleware Cloud (Monday, October 1 at 4:45 p.m.) Building Mobile Applications with Oracle Cloud (Monday, October 1 at 4:45 p.m.) Using Enterprise Manager to Manage Your Own Private Cloud (Tuesday, October 2 at 11:45 a.m.) Breakthrough Efficiency in Private Cloud Infrastructure (Tuesday, October 2 at 1:15 p.m.) To stay in touch with Oracle Cloud announcements, follow us on Twitter @OracleCloudZone or Like us on Facebook.

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  • Check Out Eye Tracking, Mobile, and Fusion Apps at Apps UX Demo Pods

    - by Oracle OpenWorld Blog Team
    By Kathy Miedema, Oracle Applications User Experience Among the many cool things to see at the Oracle OpenWorld DEMOgrounds this year will be demo pods featuring some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods.OK, so we’re bragging a little. But past conference goers agree – these demos consistently hit the Top 10 for number of visits. Why? Because you get to try out our eye-tracking tool, which follows where a user looks on a screen and helps the UX team decipher issues with navigation design. Or you can see our facial gesture analysis tool in action, which helps us read the emotions you might be experiencing as you look at a screen – happy, sad, or dismayed, to name a few. Are you interested in Oracle’s strategy for user experience? Come to the Apps UX pods for a look at enterprise applications on mobile devices including smart phones and the iPad. Stay for a demo of self-service or CRM tasks in the Fusion Applications welcome experience. The DEMOgrounds for Oracle Applications are located on the lower level of Moscone West. Hours for the Exhibition Hall are Monday, October 1: 9:30 a.m. to 6:00 p.m. Tuesday, October 2: 9:45 a.m. to 6:00 p.m. Wednesday, October 3: 9:45 a.m. to 4:00 p.m.  Not yet registered for Oracle OpenWorld? Register now!

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  • Experience the Oracle Support Stars Bar

    - by Oracle OpenWorld Blog Team
    By Gina WolfDon't miss the opportunity to meet with the stars of Oracle Support, live and in person at the Moscone West Level 2 lobby. Ask our experts your toughest questions about the Oracle hardware, software, and engineered systems you use to run your business. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. In addition, discover how Oracle Advanced Customer Support Services can help you maximize the performance of all mission-critical Oracle systems. Come meet the stars behind your support: our trusted experts are ready to assist! The Oracle Support Stars Bar at the Moscone West Level 2 lobby is open all conference week at the following times: Sunday, September 30, 12:00 p.m. – 4:00 p.m. Monday, October 1, 10:00 a.m. – 6:00 p.m. Tuesday, October 2, 10:00 a.m. – 6:00 p.m. Wednesday, October 3, 9:00 a.m. – 5:00 p.m. Thursday, October 4, 9:00 a.m. – 1:00 p.m. Attend one or more of the 27 Oracle Customer Support Services sessions during Oracle OpenWorld to learn how Oracle Support enables you to gain maximum value from your Oracle hardware and software investments.

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  • SQLAuthority News – Pluralsight Course Review – Practices for Software Startups – Part 1 of 2

    - by pinaldave
    This is first part of the two part series of Practices for Software Startup Pluralsight Course. The course is written by Stephen Forte (Blog | Twitter). Stephen Forte is the Chief Strategy Officer of the venture backed company, Telerik, a leading vendor of developer and team productivity tools. Stephen is also a Certified Scrum Master, Certified Scrum Professional, PMP, and also speaks regularly at industry conferences around the world. He has written several books on application and database development.  Stephen is also a board member of the Scrum Alliance. Startups – Everybodies Dream Start-up companies are an important topic right now – everyone wants to start their own business.  It is also important to remember that all companies were a start up at one point – from your corner store to the giants like Microsoft and Apple.  Research proves that not every start-up succeeds, in fact, most will fail before their first year.  There are many reasons for this, and this could be due to the fact that there are many stages to a start-up company, and stumbling at any of these stages can lead to failure.  It is important to understand what makes a start-up company succeed at all its hurdles to become successful.  It is even important to define success.  For most start-ups this would mean becoming their own independently functioning company or to be bought out for a hefty profit by a larger company.  The idea of making a hefty profit by living your dream is extremely important, and you can even think of start-ups as the new craze.  That’s why studying them is so important – they are very popular, but things have changed a lot since their inception. Starting the Startups Beginning a start-up company used to be difficult, but now facilities and information is widely available, and it is much easier.  But that means it is much easier to fail, also.  Previously to start your own company, everything was planned and organized, resources were ensured and backed up before beginning; even the idea of starting your own business was a big thing.  Now anybody can do it, and the steps are simple and outlines everywhere – you can get online software and easily outsource , cloud source, or crowdsource a lot of your material.  But without the type of planning previously required, things can often go badly. New Products – New Ideas – New World There are so many fantastic new products, but they don’t reach success all the time.  I find start-up companies very interesting, and whenever I meet someone who is interested in the subject or already starting their own company, I always ask what they are doing, their plans, goals, market, etc.  I am sorry to say that in most cases, they cannot answer my questions.  It is true that many fantastic ideas fail because of bad decisions.  These bad decisions were not made intentionally, but people were simply unaware of what they should be doing.  This will always lead to failure.  But I am happy to say that all these issues can be gone because Pluralsight is now offering a course all about start-ups by Stephen Forte.  Stephen is a start up leader.  He has successfully started many companies and most are still going strong, or have gone on to even bigger and better things. Beginning Course on Startup I have always thought start-ups are a fascinating subject, and decided to take his course, but it is three hours long.  This would be hard to fit into my busy work day all at once, so I decided to do half of his course before my daughter wakes up, and the other half after she goes to sleep.  The course is divided into six modules, so this would be easy to do.  I began the first chapter early in the morning, at 5 am.  Stephen jumped right into the middle of the subject in the very first module – designing your business plan.  The first question you will have to answer to yourself, to others, and to investors is: What is your product and when will we be able to see it?  So a very important concept is a “minimal viable product.”  This means setting goals for yourself and your product.  We all have large dreams, but your minimal viable product doesn’t have to be your final vision at the very first.  For example: Apple is a giant company, but it is still evolving.  Steve Jobs didn’t envision the iPhone 6 at the very beginning.  He had to start at the first iPhone and do his market research, and the idea evolved into the technology you see now.  So for yourself, you should decide a beginning and stop point.  Do your market research.  Determine who you want to reach, what audience you want for your product.  You can have a great idea that simply will not work in the market, do need, bottlenecks, lack of resources, or competition.  There is a lot of research that needs to be done before you even write a business plan, and Stephen covers it in the very first chapter. The Team – Unique Key to Success After jumping right into the subject in the very first module, I wondered what Stephen could have in store for me for the rest of the course.  Chapter number two is building a team.  Having a team is important regardless of what your startup is.  You can be a true visionary with endless ideas and energy, but one person can still not do everything.  It is important to decide from the very beginning if you will have cofounders, team leaders, and how many employees you’ll need.  Even more important, you’ll need to decide what kind of team you want – what personalities, skills, and type of energy you want each of your employees to bring.  Do you want to have an A+ team with a B- idea, or do you have a B- idea that needs an A+ team to sell it?  Stephen asks all the hard questions!  I was especially impressed by his insight on developing.  You have to decide if you need developers, how many, and what their skills should be. I found this insight extremely useful for everyday usage, not just for start-up companies.  I would apply this kind of information in management at any position.  An amazing team will build an amazing product – and that doesn’t matter if you’re a start-up company or a small team working for a much larger business. Customer Development – The Ultimate Obective Chapter three was about customer development. According to Stephen, there are four different steps to develop a customer base.  The first question to ask yourself is if you are envisioning a large customer base buying a few products each, or a small, dedicated base that buys a lot of your product – quantity vs. Quality.  He also discusses how to earn, retain, and get more customers.  He also says that each customer should be placed in a different role – some will be like investors, who regularly spend with you and invest their money in your business.  It is then your job to take that investment and turn it into a better product in the future.  You need to deal with their money properly – think of it is as theirs as investors, not yours as profit.  At the end of this module I felt that only Stephen could provide this kind of insight, and then he listed all the resources he took his information from.  I have never seen a group of people so passionate about their customers. It was indeed a long day for me. In tomorrow’s part 2 we will discuss rest of the three module and also will see a quick video of the Practices for Software Startup Pluralsight Course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • IIS7 FTP Setup - An error occured during the authentication process. 530 End Login failed

    - by robmzd
    I'm having a problem very similar to IIS 7.5 FTP IIS Manager Users Login Fail (530) on Windows Server 2008 R2 Standard. I have created an FTP site and IIS Manager user but am having trouble logging in. I could really do with getting this working with the IIS Manager user rather than by creating a new system user since I'm fairly restricted with those accounts. Here is the output when connecting locally through command prompt: C:\Windows\system32>ftp localhost Connected to MYSERVER. 220 Microsoft FTP Service User (MYSERVER:(none)): MyFtpLogin 331 Password required for MyFtpLogin. Password: *** 530-User cannot log in. Win32 error: Logon failure: unknown user name or bad password. Error details: An error occured during the authentication process. 530 End Login failed. I have followed the guide to configure ftp with iis manager authentication in iis 7 and Adding FTP Publishing to a Web Site in IIS 7 Things I have done and checked: The FTP Service is installed (along with FTP Extensibility). Local Service and Network Service have been given access to the site folder Permission has been given to the config files Granted read/write permissions to the FTP Root folder The Management Service is installed and running Enable remote connections is ticked with 'Windows credentials or IIS manager credentials' selected The IIS Manager User has been added to the server (root connection in the IIS connections branch) The new FTP site has been added IIS Manager Authentication has been added to the FTP authentication providers The IIS Manager user has been added to the IIS Manager Permissions list for the site Added Read/Write permissions for the user in the FTP Authorization Rules Here's a section of the applicationHost config file associated with the FTP site <site name="MySite" id="8"> <application path="/" applicationPool="MyAppPool"> <virtualDirectory path="/" physicalPath="D:\Websites\MySite" /> </application> <bindings> <binding protocol="http" bindingInformation="*:80:www.mydomain.co.uk" /> <binding protocol="ftp" bindingInformation="*:21:www.mydomain.co.uk" /> </bindings> <ftpServer> <security> <ssl controlChannelPolicy="SslAllow" dataChannelPolicy="SslAllow" /> <authentication> <basicAuthentication enabled="true" /> <customAuthentication> <providers> <add name="IisManagerAuth" enabled="true" /> </providers> </customAuthentication> </authentication> </security> </ftpServer> </site> ... <location path="MySite"> <system.ftpServer> <security> <authorization> <add accessType="Allow" users="MyFtpLogin" permissions="Read, Write" /> </authorization> </security> </system.ftpServer> </location> If I connect to the Site (not FTP) from my local IIS Manager using the same IIS Manager account details then it connects fine, I can browse files and change settings as I would locally (though I don't seem to have an option to upload files). Trying to connect via FTP though either through the browser or FileZilla etc... gives me: Status: Resolving address of www.mydomain.co.uk Status: Connecting to 123.456.12.123:21... Status: Connection established, waiting for welcome message... Response: 220 Microsoft FTP Service Command: USER MyFtpLogin Response: 331 Password required for MyFtpLogin. Command: PASS ********* Response: 530 User cannot log in. Error: Critical error Error: Could not connect to server I have tried collecting etw traces for ftp sessions, in the logs I get a FailBasicLogon followed by a FailCustomLogon, but no other info: FailBasicLogon SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} | ErrorCode=0x8007052E StartCustomLogon SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} | LogonProvider=IisManagerAuth StartCallProvider SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} | provider=IisManagerAuth EndCallProvider SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} EndCustomLogon SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} FailCustomLogon SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} | ErrorCode=0x8007052E FailFtpCommand SessionId={cad26a97-225d-45ba-ab1f-f6acd9046e55} | ReturnValue=0x8007052E | SubStatus=ERROR_DURING_AUTHENTICATION In the normal FTP logs I just get: 2012-10-23 16:13:11 123.456.12.123 - 123.456.12.123 21 ControlChannelOpened - - 0 0 e2d4e935-fb31-4f2c-af79-78d75d47c18e - 2012-10-23 16:13:11 123.456.12.123 - 123.456.12.123 21 USER MyFtpLogin 331 0 0 e2d4e935-fb31-4f2c-af79-78d75d47c18e - 2012-10-23 16:13:11 123.456.12.123 - 123.456.12.123 21 PASS *** 530 1326 41 e2d4e935-fb31-4f2c-af79-78d75d47c18e - 2012-10-23 16:13:11 123.456.12.123 - 123.456.12.123 21 ControlChannelClosed - - 0 0 e2d4e935-fb31-4f2c-af79-78d75d47c18e - If anyone has any ideas than I would be very grateful to hear them. Many thanks.

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  • How to Manage Technical Employees

    - by Ajarn Mark Caldwell
    In my current position as Software Engineering Manager I have been through a lot of ups and downs with staffing, ranging from laying-off everyone who was on my team as we went through the great economic downturn in 2007-2008, to numerous rounds of interviewing and hiring contractors, full-time employees, and converting some contractors to employee status.  I have not yet blogged much about my experiences, but I plan to do that more in the next few months.  But before I do that, let me point you to a great article that somebody else wrote on The Unspoken Truth About Managing Geeks that really hits the target.  If you are a non-technical person who manages technical employees, you definitely have to read that article.  And if you are a technical person who has been promoted into management, this article can really help you do your job and communicate up the line of command about your team.  When you move into management with all the new and different demands put on you, it is easy to forget how things work in the tech subculture, and to lose touch with your team.  This article will help you remember what’s going on behind the scenes and perhaps explain why people who used to get along great no longer are, or why things seem to have changed since your promotion. I have to give credit to Andy Leonard (blog | twitter) for helping me find that article.  I have been reading his series of ramble-rants on managing tech teams, and the above article is linked in the first rant in the series, entitled Goodwill, Negative and Positive.  I have read a handful of his entries in this series and so far I pretty much agree with everything he has said, so of course I would encourage you to read through that series, too.

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  • Stumbling Through: Visual Studio 2010 (Part IV)

    So finally we get to the fun part the fruits of all of our middle-tier/back end labors of generating classes to interface with an XML data source that the previous posts were about can now be presented quickly and easily to an end user.  I think.  Well see.  Well be using a WPF window to display all of our various MFL information that weve collected in the two XML files, and well provide a means of adding, updating and deleting each of these entities using as little code as possible.  Additionally, I would like to dig into the performance of this solution as well as the flexibility of it if were were to modify the underlying XML schema.  So first things first, lets create a WPF project and include our xml data in a data folder within.  On the main window, well drag out the following controls: A combo box to contain all of the teams A list box to show the players of the selected team, along with add/delete player buttons A text box tied to the selected players name, with a save button to save any changes made to the player name A combo box of all the available positions, tied to the currently selected players position A data grid tied to the statistics of the currently selected player, with add/delete statistic buttons This monstrosity of a form and its associated project will look like this (dont forget to reference the DataFoundation project from the Presentation project): To get to the visual data binding, as we learned in a previous post, you have to first make sure the project containing your bindable classes is compiled.  Do so, and then open the Data Sources pane to add a reference to the Teams and Positions classes in the DataFoundation project: Why only Team and Position?  Well, we will get to Players from Teams, and Statistics from Players so no need to make an interface for them as well see in a second.  As for Positions, well need a way to bind the dropdown to ALL positions they dont appear underneath any of the other classes so we need to reference it directly.  After adding these guys, expand every node in your Data Sources pane and see how the Team node allows you to drill into Players and then Statistics.  This is why there was no need to bring in a reference to those classes for the UI we are designing: Now for the seriously hard work of binding all of our controls to the correct data sources.  Drag the following items from the Data Sources pane to the specified control on the window design canvas: Team.Name > Teams combo box Team.Players.Name > Players list box Team.Players.Name > Player name text box Team.Players.Statistics > Statistics data grid Position.Name > Positions combo box That is it!  Really?  Well, no, not really there is one caveat here in that the Positions combo box is not bound the selected players position.  To do so, we will apply a binding to the position combo boxs SelectedValue to point to the current players PositionId value: That should do the trick now, all we need to worry about is loading the actual data.  Sadly, it appears as if we will need to drop to code in order to invoke our IO methods to load all teams and positions.  At least Visual Studio kindly created the stubs for us to do so, ultimately the code should look like this: Note the weirdness with the InitializeDataFiles call that is my current means of telling an IO where to load the data for each of the entities.  I havent thought of a more intuitive way than that yet, but do note that all data is loaded from Teams.xml besides for positions, which is loaded from Lookups.xml.   I think that may be all we need to do to at least load all of the data, lets run it and see: Yay!  All of our glorious data is being displayed!  Er, wait, whats up with the position dropdown?  Why is it red?  Lets select the RB and see if everything updates: Crap, the position didnt update to reflect the selected player, but everything else did.  Where did we go wrong in binding the position to the selected player?  Thinking about it a bit and comparing it to how traditional data binding works, I realize that we never set the value member (or some similar property) to tell the control to join the Id of the source (positions) to the position Id of the player.  I dont see a similar property to that on the combo box control, but I do see a property named SelectedValuePath that might be it, so I set it to Id and run the app again: Hey, all right!  No red box around the positions combo box.  Unfortunately, selecting the RB does not update the dropdown to point to Runningback.  Hmmm.  Now what could it be?  Maybe the problem is that we are loading teams before we are loading positions, so when it binds position Id, all of the positions arent loaded yet.  I went to the code behind and switched things so position loads first and no dice.  Same result when I run.  Why?  WHY?  Ok, ok, calm down, take a deep breath.  Get something with caffeine or sugar (preferably both) and think rationally. Ok, gigantic chocolate chip cookie and a mountain dew chaser have never let me down in the past, so dont fail me now!  Ah ha!  of course!  I didnt even have to finish the mountain dew and I think Ive got it:  Data Context.  By default, when setting on the selected value binding for the dropdown, the data context was list_team.  I dont even know what the heck list_team is, we want it to be bound to our team players view source resource instead, like this: Running it now and selecting the various players: Done and done.  Everything read and bound, thank you caffeine and sugar!  Oh, and thank you Visual Studio 2010.  Lets wire up some of those buttons now There has got to be a better way to do this, but it works for now.  What the add player button does is add a new player object to the currently selected team.  Unfortunately, I couldnt get the new object to automatically show up in the players list (something about not using an observable collection gotta look into this) so I just save the change immediately and reload the screen.  Terrible, but it works: Lets go after something easier:  The save button.  By default, as we type in new text for the players name, it is showing up in the list box as updated.  Cool!  Why couldnt my add new player logic do that?  Anyway, the save button should be as simple as invoking MFL.IO.Save for the selected player, like this: MFL.IO.Save((MFL.Player)lbTeamPlayers.SelectedItem, true); Surprisingly, that worked on the first try.  Lets see if we get as lucky with the Delete player button: MFL.IO.Delete((MFL.Player)lbTeamPlayers.SelectedItem); Refresh(); Note the use of the Refresh method again I cant seem to figure out why updates to the underlying data source are immediately reflected, but adds and deletes are not.  That is a problem for another day, and again my hunch is that I should be binding to something more complex than IEnumerable (like observable collection). Now that an example of the basic CRUD methods are wired up, I want to quickly investigate the performance of this beast.  Im going to make a special button to add 30 teams, each with 50 players and 10 seasons worth of stats.  If my math is right, that will end up with 15000 rows of data, a pretty hefty amount for an XML file.  The save of all this new data took a little over a minute, but that is acceptable because we wouldnt typically be saving batches of 15k records, and the resulting XML file size is a little over a megabyte.  Not huge, but big enough to see some read performance numbers or so I thought.  It reads this file and renders the first team in under a second.  That is unbelievable, but we are lazy loading and the file really wasnt that big.  I will increase it to 50 teams with 100 players and 20 seasons each - 100,000 rows.  It took a year and a half to save all of that data, and resulted in an 8 megabyte file.  Seriously, if you are loading XML files this large, get a freaking database!  Despite this, it STILL takes under a second to load and render the first team, which is interesting mostly because I thought that it was loading that entire 8 MB XML file behind the scenes.  I have to say that I am quite impressed with the performance of the LINQ to XML approach, particularly since I took no efforts to optimize any of this code and was fairly new to the concept from the start.  There might be some merit to this little project after all Look out SQL Server and Oracle, use XML files instead!  Next up, I am going to completely pull the rug out from under the UI and change a number of entities in our model.  How well will the code be regenerated?  How much effort will be required to tie things back together in the UI?Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • EM12c Release 4: New Compliance features including DB STIG Standard

    - by DaveWolf
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Enterprise Manager’s compliance framework is a powerful and robust feature that provides users the ability to continuously validate their target configurations against a specified standard. Enterprise Manager’s compliance library is filled with a wide variety of standards based on Oracle’s recommendations, best practices and security guidelines. These standards can be easily associated to a target to generate a report showing its degree of conformance to that standard. ( To get an overview of  Database compliance management in Enterprise Manager see this screenwatch. ) Starting with release 12.1.0.4 of Enterprise Manager the compliance library will contain a new standard based on the US Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) for Oracle Database 11g. According to the DISA website, “The STIGs contain technical guidance to ‘lock down’ information systems/software that might otherwise be vulnerable to a malicious computer attack.” In essence, a STIG is a technical checklist an administrator can follow to secure a system or software. Many US government entities are required to follow these standards however many non-US government entities and commercial companies base their standards directly or partially on these STIGs. You can find more information about the Oracle Database and other STIGs on the DISA website. The Oracle Database 11g STIG consists of two categories of checks, installation and instance. Installation checks focus primarily on the security of the Oracle Home while the instance checks focus on the configuration of the running database instance itself. If you view the STIG compliance standard in Enterprise Manager, you will see the rules organized into folders corresponding to these categories. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The rule names contain a rule ID ( DG0020 for example ) which directly map to the check name in the STIG checklist along with a helpful brief description. The actual description field contains the text from the STIG documentation to aid in understanding the purpose of the check. All of the rules have also been documented in the Oracle Database Compliance Standards reference documentation. In order to use this standard both the OMS and agent must be at version 12.1.0.4 as it takes advantage of several features new in this release including: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-Side Compliance Rules Manual Compliance Rules Violation Suppression Additional BI Publisher Compliance Reports /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-Side Compliance Rules Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Agent-side compliance rules are essentially the result of a tighter integration between Configuration Extensions and Compliance Rules. If you ever created customer compliance content in past versions of Enterprise Manager, you likely used Configuration Extensions to collect additional information into the EM repository so it could be used in a Repository compliance rule. This process although powerful, could be confusing to correctly model the SQL in the rule creation wizard. With agent-side rules, the user only needs to choose the Configuration Extension/Alias combination and that’s it. Enterprise Manager will do the rest for you. This tighter integration also means their lifecycle is managed together. When you associate an agent-side compliance standard to a target, the required Configuration Extensions will be deployed automatically for you. The opposite is also true, when you unassociated the compliance standard, the Configuration Extensions will also be undeployed. The Oracle Database STIG compliance standard is implemented as an agent-side standard which is why you simply need to associate the standard to your database targets without previously deploying the associated Configuration Extensions. You can learn more about using Agent-Side compliance rules in the screenwatch Using Agent-Side Compliance Rules on Enterprise Manager's Lifecycle Management page on OTN. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Manual Compliance Rules Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} There are many checks in the Oracle Database STIG as well as other common standards which simply cannot be automated. This could be something as simple as “Ensure the datacenter entrance is secured.” or complex as Oracle Database STIG Rule DG0186 – “The database should not be directly accessible from public or unauthorized networks”. These checks require a human to perform and attest to its successful completion. Enterprise Manager now supports these types of checks in Manual rules. When first associated to a target, each manual rule will generate a single violation. These violations must be manually cleared by a user who is in essence attesting to its successful completion. The user is able to permanently clear the violation or give a future date on which the violation will be regenerated. Setting a future date is useful when policy dictates a periodic re-validation of conformance wherein the user will have to reperform the check. The optional reason field gives the user an opportunity to provide details of the check results. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Violation Suppression There are situations that require the need to permanently or temporarily suppress a legitimate violation or finding. These include approved exceptions and grace periods. Enterprise Manager now supports the ability to temporarily or permanently suppress a violation. Unlike when you clear a manual rule violation, suppression simply removes the violation from the compliance results UI and in turn its negative impact on the score. The violation still remains in the EM repository and can be accounted for in compliance reports. Temporarily suppressing a violation can give users a grace period in which to address an issue. If the issue is not addressed within the specified period, the violation will reappear in the results automatically. Again the user may enter a reason for the suppression which will be permanently saved with the event along with the suppressing user ID. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Additional BI Publisher compliance reports As I am sure you have learned by now, BI Publisher now ships and is integrated with Enterprise Manager 12.1.0.4. This means users can take full advantage of the powerful reporting engine by using the Oracle provided reports or building their own. There are many new compliance related reports available in 12.1.0.4 covering all aspects including the association status, library as well as summary and detailed results reports.  10 New Compliance Reports Compliance Summary Report Example showing STIG results Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Conclusion Together with the Oracle Database 11g STIG compliance standard these features provide a complete solution for easily auditing and reporting the security posture of your Oracle Databases against this well known benchmark. You can view an overview presentation and demo in the screenwatch Using the STIG Compliance Standard on Enterprise Manager's Lifecycle Management page on OTN. Additional EM12c Compliance Management Information Compliance Management - Overview ( Presentation ) Compliance Management - Custom Compliance on Default Data (How To) Compliance Management - Custom Compliance using SQL Configuration Extension (How To) Compliance Management - Customer Compliance using Command Configuration Extension (How To)

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  • Go for the Deep Dive on Oracle Products and Technology

    - by Oracle OpenWorld Blog Team
    by Karen Shamban Oracle University gives you more learning for your conference investment. It’s easier than ever before to get in-depth Oracle product and technology training if you’re attending any of the Oracle conferences this fall, including Oracle OpenWorld, the Oracle Customer Experience Summit @ OpenWorld, the Oracle PartnerNetwork Exchange @ OpenWorld, and MySQL Connect. Why is it easier? Because Oracle University preconference training takes place on Sunday, September 30 from 8:00 a.m. to 3:30 p.m. And you’re going to be in town for the conference anyway, right? The training ends early enough in the afternoon that you’ll still be able to get good seats for conference opening keynotes and get psyched for the welcome reception that follows. Each session will be taught by an expert Oracle University instructor and will be fact-packed with demos and tips to help you do more than ever before with your Oracle product and technology investment. The training sessions being offered include: Applications:·             PeopleSoft Test Framework Script Creation and Optimization·             New Integration Technologies for PeopleTools 8.52·             Oracle Fusion Applications: Security Fundamentals Database and Systems:·             Certification Exam Cram: Oracle Database 11g: New Features for Administrators·             Exadata Database Machine Administration Workshop·             Introduction to Big Data·             Using Oracle Enterprise Manager Cloud Control 12c·             Using Java - for PL/SQL and Database Developers Fusion Middleware:·             Developing Portable Java EE Applications with the Enterprise JavaBeans 3.1 API and Java Persistence API 2.0·             Developing Secure Java Web Services·             How The Latest Java EE and SOA Help in Architecting and Designing Robust Enterprise Applications·             Oracle Business Intelligence 11g: Overview to Analyses and Dashboards·             Oracle Fusion Middleware 11g: Build Applications with ADF I·             Oracle Fusion Middleware 11g Administer Forms Services·             Oracle SOA Suite 11g Administration·             WebLogic Server Administration Essentials Don’t miss this great opportunity to maximize your Oracle OpenWorld experience and investment. Learn more about Oracle University training sessions.

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  • Redirecting a CSS file based on .htaccess rules.

    - by Anthony Hiscox
    I'm trying to hack the css files on OSTicket by replacing them with my own custom ones when a specific URL is accessed. The URL that is accessed for this example is http://osticket.cts/helpdesk/scp/css/main.css and I would like it to use the css file at http://osticket.cts/test.css why won't this .htaccess file (in web root, not /helpdesk/scp/) work? Is there an easy way to debug these rules, some way to find out what apache did when the URL was accessed and where it's failing? error.log doesn't show anything useful. RewriteEngine On RewriteCond %{HTTP_HOST} ^osticket\.cts$ [NC] RewriteRule ^(.*)main\.css$ /test.css [NC, L]

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • Sensor Manager getOrientation, doesnt display text and only works in debug mode?

    - by Aidan
    Hi Guys, My code appears to crash. I'm trying to setup a SensorManager for getting the Orientation of the device. I also have a listener that should update when conditions change. But when I run this code it crashes... public void sensor(){ // Locate the SensorManager using Activity.getSystemService sm = (SensorManager) getSystemService(SENSOR_SERVICE); sm.getOrientation(mR, mOrientation); // Register your SensorListener sm.registerListener(sl, sm.getDefaultSensor(Sensor.TYPE_ORIENTATION),SensorManager.SENSOR_DELAY_NORMAL); } private final SensorEventListener sl = new SensorEventListener() { @Override public void onAccuracyChanged(Sensor sensor, int accuracy) { } @Override public void onSensorChanged(SensorEvent event) { if (event.sensor.getType()==Sensor.TYPE_ORIENTATION) { Global.Orientation = "Orientation is equal to: "+ SensorManager.getOrientation(mR, mOrientation); } } sm is defined as SensorManager sm; as a class wide variable also. I've got some other classes outputting the Orientation to a screen which I know works. The problem is somewhere in these methods. Am I doing it wrong or Is there a better way of doing this?

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  • Django unable to update model

    - by user292652
    i have the following function to override the default save function in a model match def save(self, *args, **kwargs): if self.Match_Status == "F": Team.objects.filter(pk=self.Team_one.id).update(Played=F('Played')+1) Team.objects.filter(pk=self.Team_two.id).update(Played=F('Played')+1) if self.Winner !="": Team.objects.filter(pk=self.Winner.id).update(Win=F('Win')+1, Points=F('Points')+3) else: return if self.Match_Status == "D": Team.objects.filter(pk=self.Team_one.id).update(Played=F('Played')+1, Draw = F('Draw')+1, Points=F('Points')+1) Team.objects.filter(pk=self.Team_two.id).update(Played=F('Played')+1, Draw = F('Draw')+1, Points=F('Points')+1) super(Match, self).save(*args, **kwargs) I am able to save the match model just fine but Team model does not seem to be updating at all and no error is being thrown. am i missing some thing here ?

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  • Armchair Linguists: 'code' vs. 'codes'--or why I write 'code' and my manager asks for 'codes'

    - by Ukko
    I wanted to tap into the collective wisdom here to see if I can get some insight into one of my pet peeves, people who thread "code" as a countable noun. Let me also preface this by saying that I am not talking about anyone who speaks english as a second language, this is a native phenomenon. For those of us who slept through grammar class there are two classes of nouns which basically refer to things that are countable and non-countable (sometimes referred to as count and noncount). For instance 'sand' is a non-count noun and 'apple' is count. You can talk about "two apples" but "two sands" does not parse. The bright students then would point out a word like "beer" where is looks like this is violated. Beer as a substance is certainly a non-count noun, but I can ask for "two beers" without offending the grammar police. The reason is that there are actually two words tied up in that one utterance, Definition #1 is a yummy golden substance and Definition #2 is a colloquial term for a container of said substance. #1 is non-count and #2 is countable. This gets to my problem with "codes" as a countable noun. In my mind the code that we programmers write is non-count, "I wrote some code today." When used in the plural like "Have you got the codes" I can only assume that you are asking if I have the cryptographically significant numbers for launching a missile or the like. Every time my peer in marketing asks about when we will have the new codes ready I have a vision of rooms of code breakers going over the latest Enigma coded message. I corrected the usage in all the documents I am asked to review, but then I noticed that our customer was also using the work "codes" when they meant "code". At this point I have realized that there is a significant sub-population that uses "codes" and they seem to be impervious to what I see as the dominant "correct" usage. This is the part I want some help on, has anyone else noticed this phenomenon? Do you know what group it is associated with, old Fortran programmer perhaps? Is it a regionalism? I have become quick to change my terms when I notice a customer's usage, but it would be nice to know if I am sending a proposal somewhere what style they expect. I would hate to get canned with a review of "Ha, these guy's must be morons they don't even know 'code' is plural!"

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  • JPA, scope, and autosave?

    - by arinte
    I am using JPA and lets say I do something like this public class MoRun extends Thread {... public void run() { final EntityManagerFactory emFactory = Persistence.createEntityManagerFactory("pu"); EntityManager manager = emFactory.createEntityManager(); manager.setFlushMode(FlushModeType.COMMIT); someMethod(manager); ... } public void someMethod(EntityManager manager){ Query query = manager.createNamedQuery("byStates"); List<State> list = query.getResultList(); for (State state : list) { if(someTest) state.setValue(...) } ... } So for those objects that pass "someTest" and values are updated are those changes automatically persisted to the db even though there is no transaction and I don't explicitly "manager.save(state)" the object? I ask because it seems like it is and I was wondering if the flush is doing it?

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