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• Why is Ubuntu One slow to sync in 11.10, either backup or any sub-folder contents?

  - by pst007x

  I have been trying to sync my documents folder of 1.4GB, it still hasn't worked and it has been syncing for a month. The top level syncs, files and folders in the Document folders, but contents of sub-folders just hang. (Gave up and stopped syncing this folder) However,I have tried using the backup facility in 11.10, to backup to Ubuntu One.... I upgraded my HDD space in Ubuntu One. It has been going now for 24hours-ish and only backed up what looks like a couple of percent. (By the way what an excellent idea to backup to Ubuntu One, if only we could get it to actually work! :-o) The odd thing is I can sync to drop box within hours, rather than months. This is bad, and has been an issue since Ubuntu One's release. I have reported this problem and there were promises in later releases this would be fixed, but it hasn't. Canonical cannot help either... I posted on several blogs, a lot of people have the same problem but no fixes. So do I use dropbox or another service, until it is sorted, as Ubuntu does not seem to see this as an issue, I think a fix will be a long time in coming. (However,I love the potential of Ubuntu One and the integration with the OS) Yes my internet speeds are fine, etc... :-) No firewall (sudo ufw status: STATUS: INACTIVE), No Proxy, etc NB: I have raised this as a separate question to others posted here, because my question relates to Ubuntu 11.10, though I have commented elsewhere for help. Plus my question also relates to deja-dup backup to Ubuntu One. Thanks

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• Oracle Magazine Sept/Oct 2012 - Security on the Move

  - by Darin Pendergraft

  This month's Oracle Magazine cover story is Security on the Move.  In it, two Oracle IDM customers discuss their impressions of the latest IDM release.  Kurt Lieber from Kaiser Permanente and Peter Boyle from BT discuss how they are using Oracle IDM to enable their business. Click this link to see the latest issue: http://www.oracle.com/technetwork/issue-archive/2012/12-sep/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In addition to the cover article, the Analyst’s Corner features an interview with Sally Hudson from IDC focusing on IDM issues : http://www.oracle.com/technetwork/issue-archive/2012/12-sep/o52analyst-1735921.html And the Partner Perspectives contains information from our IDM partners Hub City Media, aurionPro SENA, and ICSynergy

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• How do you support your code post employment end?

  - by James

  What is the process for leaving a company (or even a group/division) in terms of code support? Is it best to handle all questions? Do you give the remaining developers access to yourself as a future resource? If so, is there a way to not give full access? I've experienced first hand where answers about the general software arthitecture from the initial developer would be invaluable. I understand that if serious assistance is needed, than it becomes a typical case of employment negotiation as a support contract. However, should serious assistance be required, what steps can you make to ease that process of contacting you? I was thinking of doing something like making a (YOUR_NAME)_codesupport @ (YOUR_FAVORITE_EMAIL_CLIENT).com address. My Situation Specifics: I'm a co-op student, and as such bounce around companies on 4-month stints. This means introducing myself to a lot of new code bases, as well as leaving a fair share of orphaned code behind when I leave a company. I feel bad if I leave junk code around.

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• SQL Saturday #89 in Atlanta!

  - by Most Valuable Yak (Rob Volk)

  (Yeah yeah, technically it's in Alpharetta, but it's close enough.) Saturday…Saturday….Saturday…. September 17th.  TWO THOUSAND ELEVEN! OK, it's not a tractor pull, but it's even better:  FREE SQL SERVER TRAINING!  They have a bunch of great speakers lined up, and for some reason, me.  (Protip: be good friends with the program committee, have sufficient bribe funds, and if all else fails, lots of alcohol, drugs and a camera.  Ba-ZING!  You too can speak at SQL Saturday!) I will be presenting Revenge: The SQL! in a new and improved SQL Saturday themed presentation.  Actually, it's the same ol' presentation, I just updated the slide theme to match the new SQL Saturday website design.  (Yeah guys, thanks for changing that a month ago.  So much for coasting on the old format.) Of course, you have your choice of three other SQL Saturdays in other cities that day, but come on, you really want to go to this one. #sqlsat89 #sqlsaturday #sqlkilt #sqlpass

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• Will having multiple domains improve my seo?

  - by Anonymous12345

  Lets say I have a domain already, for example www.automobile4u.com (not mine), with a website fully running and all. The title of my "Website" says: <title>Used cars - buy and sell your used cars here</title> Also, lets say I have fully SEO the website so when people searching for the term buy used cars, I end up on the second or first page. Now, I want to end up higher, so I go to the google adwords page where you can check how many searches are made on specific terms. Lets say the term "used cars" has 20 million searches each month. Here comes the question, could I just go and buy that domain with the search terms adress, in this case www.usedcars.com and make a redirect to my original page, and this way when people search for "used cars", my newly bought domain name comes up redirecting people to my original website (www.automobile4u.com)? The reason I believe this benefits me is because it seems search engines first of all check website adresses matching the search, so the query "used cars" would automatically bring www.usedcars.com to the first result right? What are the downsides for this? I already know about google spiders not liking redirects, but there are many methods of redirecting... Is this a good idea generally?

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• Planning milestones and time

  - by Ignas

  I was hired by a marketing company a year ago initially for link building / SEO stuff, but I'm actually a Web developer and took the job just in desperation to have one (I'm still quite young and just finished 2nd year of University). From the 3rd day my boss realised that I'm not into that stuff at all and since he had an idea of a web based app we started to plan it. I estimated that it shouldn't take me longer than two months to do it, but as I was making it we soon realised that we want to add more and more stuff to make it even better. So the development on my own lasted for about 4 months, but then it became an enterprise size app and we hired another programmer to work along me. The guy was awesome at what he did, but because I was assigned to be programmer/project manager I had to set up milestones with deadlines and we missed most of them, because most of the time it was too much work, and my lack of experience kept me setting really optimistic deadlines. We still kept adding features and had changed the architecture of the application twice. My boss is a great guy and he gets that when we add features it expands the time frame in which things should be done so he wasn't angry at me nor the other guy. But I was feeling bad (I still am) that I suck at planning. I gained loads of experience from the programming side, but I still lack the management/planning skills which make me go nuts. So over the last year I have dedicated probably about 8 months of work to this app (obviously my studies affected it) and we're launching as a closed beta this month. So my question is how do I get better at planning/managing a project, how do you estimate the times? What do you take into consideration when setting goals. I'm working alone again because the other guy moved from the city. But I'm sure we'll be hiring to help me maintain it so I need to get better at it. Any hints, points or anything on the topic are appreciated.

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• Defining work days and work time

  - by user2553268

  I'm working on development of SMS parking software, and I'm stuck at one point for a month... I need to implement periods of payment (or work time, of a work day, if you will). Here's the problem: For an example, traffic wardens work from Monday to Saturday. From Monday to Friday, the work times are from 07:00 to 21:00, and on Saturday, the work time is from 07:00 to 14:00. The project request was, that the customer can pay parking by SMS unlimited, which I did, but didn't implement this logic. I started with making a table for this periods of payment, it consists of: dayofweek (INT, for use with mysql function DAYOFWEEK, to tell me which day in week is the current date), work_start and work_stop (DATETIME, for defining starting and ending the work day), but I'm unsure if I should use DATETIME, beacuse of the date, or should I use only TIME. The idea is this: If you send an SMS, at 20:50, Monday, it should be valid until 07:50, Tuesday (it's payed by the hour). Extending the time of payment, regarding the work time in week. Currently, it works with extending time by the hour without this rule. Really would use some help, or some ideas, I'm stuck with this for quite some time...

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• What would be a good topic for research on "edge of multiple processors / computers programming" topic?

  - by Kabumbus

  This is a subjective discussion so we can express our dreams and hopes here. A "topic" must be like a task with point to have as end result a software poduct. A "topic" must be mainly about "Software engineering", "Algorithm and data structure concepts" and perhaps "Design patterns". I mean let us try to look what is not already there? What can be developed in fiew month and give a breakthrue / start a new leap / show somethig not realized before in science of f multiple computers programming? What i see is already there: LAN / wire and other infrastractural programms for connecting on device level MPI/ Bit torrent/Jabber protocols / APIs / servers for messaging on top Boost and analogs on evry OS in most languages for multithreading there are lots of CUDA like on computer frameworks for fast calculating on computers GPUs What I personally do not see out there is a crossplatform framework for multiple processes interaction. Meaning one that would allow easy creation of multyple processes running in paralell inside one hoster app on one machine. In level not harder than needed for threads creation (so no seprate server apps - just one lib doing it all) Is there ny such lib and what can you propose for research topic?

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• Xorg becomes unkillable at 3AM

  - by chew socks

  Most nights, some time in the hour of 3AM my xorg process will increase to 100% cpu and gpu load will also increase to 100%. The process also becomes unkillable. I cannot sudo kill -9 it or get back control with sudo service lightdm restart. I also cannot switch to to a tty screen with ctrl + alt + f1. To reboot I have to log in with ssh, but this is not perfect because if I reboot while it is doing this my ZFS pool will fail to mount when it comes back up ( that is where my /home is ). Does anyone have any ideas as to why I can't stop and restart xorg, or even better, know why this is happening? Thanks NOTE: For anyone who comes looking for the same problem. I disabled catalyst AI and made it through the night. I've been up for 1 day 3 hours now. My record for this month is 2 days and 19 hours without a problem. My all time record is 6 days without a crash. I'll post here if it crashes again or I'm able to set a new record.

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• Sucking Less Every Year ?

  - by AdityaGameProgrammer

  Sucking Less Every Year A trail of thought that had been on my mind for a while Quoting directly from the post I've often thought that sucking less every year is how humble programmers improve. You should be unhappy with code you wrote a year ago. If you aren't, that means either A) you haven't learned anything in a year, B) your code can't be improved, or C) you never revisit old code. All of these are the kiss of death for software developers. How often does this happen or not happen to you? How long before you see an actual improvement in your coding ? month, year? Do you ever revisit Your old code? How often does your old code plague you? or how often do you have to deal with your technical debt. It is definitely very painful to fix old bugs n dirty code that we may have done to quickly meet a deadline and those quick fixes ,some cases we may have to rewrite most of the application/code. No arguments about that. Some of the developers i had come across argued that they were already at the evolved stage where their coding doesn't need improvement or cant get improved anymore. Does this happen? If so how many years into coding on a particular language does one expect this to happen?

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• Sharding / indexing strategy for multi-faceted search

  - by Graham

  I'm currently thinking about our database structure and how we modify it for scale. Specifically, we're thinking about using ElasticSearch to provide our search functionality. One common pattern with ElasticSearch seems to be the 'user-routing' pattern; that is, using routing to ensure that any one user's data resides on the same shard. This is great for client-specific search e.g. Gmail. Our application has a constraint such that any user will have a maximum of a few thousand documents, so this pattern seems like a good candidate. However, our search needs to work across all users, as well as targeting a specific user (so I might search my content, Alice's content, or all content). Similarly, we need to provide full-text search across any timeframe; recent months to several years ago. I'm thinking of combining the 'user-routing' and 'index-per-time-interval' patterns: I create an index for each month By default, searches are aliased against the most recent X months If no results are found, we can search against previous X months As we grow, we can reduce the interval X Each document is routed by the user ID So, this should let us do the following: search by user. This will search all indeces across 1 shard search by time. This will search ~2 indeces (by default) across all shards Is this a reasonable approach, considering we may scale to multi-million+ documents? Or should I be denormalizing the data somehow, so that user searches are performed on a totally seperate index from date searches? Thanks for any pros-cons of the above scenario.

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• Dedicated server: managed hosting or manage it myself?

  - by ddawber

  We're currently hosting a number of sites on a self-managed dedicated server. Some companies, however, offer a managed dedicated server hosting service. They offer: Roughly the same server spec Ticketing system support Managed daily backups Virtual firewall (but with a limit of 10 IP addresses allowed through at any one time) Now, this managed hosting is at extra expense - somewhere in the region of $500 per month, and the limit on the number of IP addresses they'll manage on the firewall is also a real pain. My thinking is it would be better and cheaper to Stay with the same host since the dedicated box is fine Get an Amazon AWS account and use their server to manage backups; there are a number of good tools that can be used to automate the process Configure iptables so that I have complete control of the firewall I want to know Is a managed virtual firewall likely to be more secure than me configuring iptables? Whether, in your opinion, it's best to let someone else take care of backups? If, from your experience, there's anything else i'm missing that warrants using managed hosting over a DIY service? I think there is some reluctance to not having managed hosting since a managed host in effect takes responsibility for your server, whereas any hardware or security issues with a server that we manage would mean we are forced to hold our hands up when a client site goes down. That said, I personally don't think a managed host does that much in the day to day running of your server (backups are automatic, OS updates are carried out with ease, etc.).

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• How to make Google recognize language for a multilingual website?

  - by Julien Fouilhé

  Few weeks ago, I implemented translation functionality for the website of my company. The website is now available in french and english and I did look on the internet the best way to do if we want to do not lose any ranking and to have our pages on Google. Here is what I did: I did set a response header: Content-Language:en and Content-Language:fr My URLs are formatted as: http://www.website.com/en/... and http://www.website.com/fr/... My html tag is set with a lang attribute: <html lang="en"> and <html lang="fr"> There is a <link rel="alternate" hreflang="en" href="EnglishPageUrl"> on french pages and a <link rel="alternate" hreflang="en" href="frenchPageUrl"> on english pages. But Google keeps referring to some english pages when I'm doing a search on french engine, knowing that the website was first only available in english. Is that normal? Do I have to wait still, it has been now almost one month, I thought it would be okay...? Thank you.

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• Repair ext4 filesystem on USB drive

  - by phineas

  Yet another filesystem question. I wanted to use a USB drive that I hadn't mounted for a month or so and was surprised by the fact Ubuntu was unable to mount it. I looked it up in the disk utility and it said it discovered a device with 17 MB instead of 2 GB. The hardware looks intact, I hope for the best for repairing the ext4 filesystem. I followed the instructions from HOWTO: Repair a broken Ext4 Superblock in Ubuntu, but I wasn't successful. # fsck.ext4 -v /dev/sdb e2fsck 1.42.5 (29-Jul-2012) ext2fs_open2: Bad magic number in super-block fsck.ext4: Superblock invalid, trying backup blocks... fsck.ext4: Bad magic number in super-block while trying to open /dev/sdb The superblock could not be read or does not describe a correct ext2 filesystem. If the device is valid and it really contains an ext2 filesystem (and not swap or ufs or something else), then the superblock is corrupt, and you might try running e2fsck with an alternate superblock: e2fsck -b 8193 Filesystem blocks are invalid, however when I run the recommended solution to try the alternate superblock, I get the following output: # e2fsck -b 8193 /dev/sdb e2fsck 1.42.5 (29-Jul-2012) e2fsck: Invalid argument while trying to open /dev/sdb plus the same error message as in the last paragraph above. Any ideas how to recover the drive? Thank you very much! Edit: testdisk won't help. I'm still stunned why the tools only discover 17 MB.

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• How to make a good portfolio for IT student (who loves programming) like me?

  - by Viet

  I am currently a college student, and going to apply for an university in probably next month. Unlike art student who easily put on their works such as models, designs and so on on their portfolio; I am hitting a dead corner trying to find a "creative" way to showcase my work as a programmer. It would be normal if programmer shows his good project with source code and everything else. Well, it should be no problem with actual "good" projects, but all of my projects are crappy (can't help it because I am still student, and don't have much work experience) and I don't even know it's worth to show. Nonetheless, I have learned a lot in only 1 year since I started programming. I am now familiar with Java, PHP, Actionscript3, C#, Objective-C and on my way to learn Ruby. I plan to build a Flash portfolio using Actionscript with Ruby as backend to show what I have learnt. The problem is idea. How to show people that I learned a lot of useful thing? Otherwise I hit the dead end and LOL just show what I have on Github (but i certainly never want that...)

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• Help with dual booting Windows 8.1 Professional and Ubuntu 13.10

  - by user1292548

  I recently installed a clean version of Windows 8.1 Professional on my Lenovo Y500 (with Samsung 256GB 840 Pro SSD). I have Windows all set up and running normally. I am trying to dual boot Windows 8.1 and Ubuntu 13.10, but the installation procedure don't allow me to either "Install alongside..." or shows my SSD partitions correctly when I chose the "Something Else" option. I have created a 25GB partition of free space in the Windows disk manager, but on the installation screen on Ubuntu, it shows the whole drive as a free space. I have tried installing with a burned .ISO disk and a bootable USB, the results are the same for both. Windows Disk Management screen: http://imageshack.us/a/img855/9504/59zu.jpg The Ubuntu installation screen: http://imageshack.us/a/img62/2712/9g6i.jpg I've ran into this problem before when trying to dual boot Ubuntu and Windows 7 Professional a month ago. But I gave up and never resolved the issue. --EDIT-- I tried what Eero Aaltonen suggested, and this is my result: ubuntu@ubuntu:~$ sudo parted /dev/sda print Warning: /dev/sda contains GPT signatures, indicating that it has a GPT table. However, it does not have a valid fake msdos partition table, as it should. Perhaps it was corrupted -- possibly by a program that doesn't understand GPT partition tables. Or perhaps you deleted the GPT table, and are now using an msdos partition table. Is this a GPT partition table? Yes/No? yes Model: ATA Samsung SSD 840 (scsi) Disk /dev/sda: 256GB Sector size (logical/physical): 512B/512B Partition Table: gpt Number Start End Size File system Name Flags ubuntu@ubuntu:~$

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• How to stay creative when going through tough emotional times (divorce, family death, etc)? [closed]

  - by gaearon

  Hi everyone. I believe this is not a duplicate of motivation question because I want to especially emphasize the emotional breakdown. You may conquer lack of motivation by working harder and getting through the dip, however this was not the case when I was separating with my girlfriend. I actually liked the project, it was (and it still is!) my first programming job at an amazing workplace and I wasn't being pressured in any way but I found myself absolutely unable to code, blankly staring at the screen, my thoughts disorganized, the feeling of emptiness all in my chest. I could perform some straightforward coding but anything that involves creative thinking, designing abstractions, solving new problems and, worst of all, fixing bugs in legacy code, completely wiped out my brain to the point I started avoiding work, which I never have done before. Coffee only used to make it worse. Eventually I got over that, and I remember the happy day I solved a problem elegantly and thought—hell, first time in a month! Thankfully the project wasn't top priority and I had the time to catch up. I wonder now, was there any other way to boost my productivity back then? I bet people would say I should've taken a break—and I think I really should have—but what if I needed the money? Didn't want to lose my job? Are there any ways to trick your brain into being creative despite emotional losses? From your experience, would it be worth talking to my boss, collegues?

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• Develop in trunk and then branch off, or in release branch and then merge back?

  - by Torben Gundtofte-Bruun

  Say that we've decided on following a "release-based" branching strategy, so we'll have a branch for each release, and we can add maintenance updates as sub-branches from those. Does it matter whether we: develop and stabilize a new release in the trunk and then "save" that state in a new release branch; or first create that release branch and only merge into the trunk when the branch is stable? I find the former to be easier to deal with (less merging necessary), especially when we don't develop on multiple upcoming releases at the same time. Under normal circumstances we would all be working on the trunk, and only work on released branches if there are bugs to fix. What is the trunk actually used for in the latter approach? It seems to be almost obsolete, because I could create a future release branch based on the most recent released branch rather than from the trunk. Details based on comment below: Our product consists of a base platform and a number of modules on top; each is developed and even distributed separately from each other. Most team members work on several of these areas, so there's partial overlap between people. We generally work only on 1 future release and not at all on existing releases. One or two might work on a bugfix for an existing release for short periods of time. Our work isn't compiled and it's a mix of Unix shell scripts, XML configuration files, SQL packages, and more -- so there's no way to have push-button builds that can be tested. That's done manually, which is a bit laborious. A release cycle is typically half a year or more for the base platform; often 1 month for the modules.

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• page rank 0 penalty

  - by mark

  I have a wordpress blog and a www-website on the same domain for about one year. Together it is about 170 pages. The page rank is still 0. I understand that page rank 0 is a penalty for duplicate content. The pages are indexed in google but still no page rank. In google webmaster tools there is no indication for any problem. I asked for reconsideration of both blog and website a month ago. Google accepted the reconsideration but it did not change anything. Other pages of similar size and similar audience earn PR 4-6. Is there something I can do in order to get a fair page rank? A coworker told me that it might be the case that a link farm is using the content and I can do nothing about it. Is there a reliable way to check for something like that? I do not like to give up so quickly is there a chance to fix this by for example moving to another domain?

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• What's hot in Oracle Premier Support News for Solaris, Storage and Systems - How to Patch!

  - by user12244613

  Struggling with locating patches for Sun products? Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support - Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product. Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet 1. Log into My Oracle Support - Select Patches and Updates - Select Product or Family (Advanced Search). 2. In the product line enter: Ethernet and select the product name from the menu. 3. Check remove supersede patches - that ensure you only get relevant current patches in the results. 4. Select Search and the results are displayed. Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search. Need more information? Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc. If you are not receiving the Oracle System Support Newsletter: Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content. Option (b) By default the Newsletter  is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on http://oracle.com

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• Advice on designing web application with a 40+ year lifetime

  - by user2708395

  Scenario Currently, I am apart of a health care project whose main requirement is to capture data with unknown attributes using user generated forms by health care providers. The second requirement is that data integrity is key and that the application will be used for 40+ years. We are currently migrating the client's data from the past 40 years from various sources (Paper, Excel, Access, etc...) to the database. Future requirements are: Workflow management of forms Schedule management of forms Security/Role based management Reporting engine Mobile/Tablet support Situation Only 6 months in, the current (contracted) architect/senior programmer has taken the "fast" approach and has designed a poor system. The database is not normalized, the code is coupled, the tiers have no dedicated purpose and data is starting to go missing since he has designed some beans to perform "deletes" on the database. The code base is extremely bloated and there are jobs just to synchronize data since the database is not normalized. His approach has been to rely on backup jobs to restore missing data and doesn't seem to believe in re-factoring. Having presented my findings to the PM, the architect will be removed when his contract ends. I have been given the task to re-architect this application. My team consists of me and one junior programmer. We have no other resources. We have been granted a 6-month requirement freeze in which we can focus on re-building this system. I suggested using a CMS system like Drupal, but for policy reasons at the client's organization, the system must be built from scratch. This is the first time that I will be designing a system with a 40+ lifespan. I have only worked on projects with 3-5 year lifespans, so this situation is very new, yet exciting. Questions What design considerations will make the system more "future proof"? What experiences have you had in designing such systems - both failures and successes? What questions should be asked to the client/PM to make the system more "future proof"?

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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• Managed Cloud Services Wins Another Prestigious Industry Award

  - by Dori DiMassimo-Oracle

  Over the last 90 days, Oracle Managed Cloud Services has been the proud recipient of TWO prestigious industry awards for service excellence and customer value leadership.  The most recent award is last month's 2014 Frost & Sullivan Best Practice Award - North America Managed Cloud Customer Value Leadership Award, which rated Oracle Managed Cloud Services as the clear leader versus other providers; Managed Cloud received an "exceptional" rating in 9 of 10 evaluation categories.  The research report  is an excellent look at our industry and what is valued by cloud customers looking for a managed solution.   In April, Managed Cloud was a repeat winner of the Outsourcing Excellence Award - 2014 Outsourcing Excellence Award - Best ITO Infrastructure (Sony Computer Entertainment America).  Last year we won the award for Best Cloud: 2013 Outsourcing Excellence Award - Best Cloud (Take-Two Interactive)  These awards are a great testimony of the transformation of Managed Cloud Services to a true Cloud-based business and a strategic and relevant part of the Oracle Cloud Solutions portfolio.  Frost & Sullivan, in particular, recognizes our vision and our capability of successfully managing business transactions in the cloud.

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• TODAY! Partner Webcast: SPARC Marketing And Go-To-Market

  - by swalker

  THURSDAY, JUNE 21ST, 2012 AT 2:00 PM GMT (3:00 PM CET) Dear partner Oracle is pleased to invite you to our new webinar series on "Sparc Marketing and Go-to-Market" intended for our partners. Please join our second session in a series of new monthly webinars focused on everything related to SPARC and specifically designed to provide insights and selling guidance for channel partners worldwide on Thursday, June 21. Agenda: This month's guest speaker will focus on SPARC / T4 Marketing: a review of current assets and where we are going into FY13. Our presenter will be Bud Koch, Sr Principal Product Marketing Director. Please mark your diaries for this date and be sure to join. JOINING INFORMATION International Toll Free Dial-in Conference call ID: 90617465 Password: sparc To join the WebEx Conference Meeting Number: 590 744 943 Meeting Password: sparc REGISTER Delivery Format This FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Duration 1 hour For assistance 1. Go to https://oraclemeetings.webex.com/oraclemeetings/mc 2. On the left navigation bar, click "Support". Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Cinzia Mascanzoni EMEA Partner Marketing Director Giuseppe Facchetti EMEA Partner Business Development Manager

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