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• SQLAuthority News – Pluralsight Course Review – Practices for Software Startups – Part 2 of 2

  - by pinaldave

  This is the second part of the two part series of Practices for Software Startup Pluralsight Course. Please read the first part of this series over here. The course is written by Stephen Forte (Blog | Twitter). Stephen Forte is the Chief Strategy Officer of the venture backed company, Telerik. Personal Learning Schedule After these three sessions it was 6:30 am and time to do my own blog.  But for the rest of the day, I kept thinking about the course, and wanted to go back and finish.  I was wishing that I had woken up at 3 am so I could finish all at one go.  All day long I was digesting what I had learned.  At 10 pm, after my daughter had gone to bed, I sighed on again.  I was not disappointed by the long wait.  As I mentioned before, Stephen has started four to six companies, and all of them are very successful today. Here is the video I promised yesterday – it discusses the importance of Right Sizing Your Startup. The Heartbeat of Startup – Technology Stephen has combined all technology knowledge into one 30 minute session.  He discussed  how to start your project, how to deal with opinions, and how to deal with multiple ideas – every start up has multiple directions it can go. He spent a lot of time emphasized deciding which direction to go and how to decide which will be the best for you.  He called it a continuous development cycle. One of the biggest hazards for a start-up company is one person deciding the direction the company will go, until down the road another team member announces that there is a glitch in their part of the work and that everyone will have to start over.  Even though a team of two or five people can move quickly, often the decision has gone too long and cannot be easily fixed.   Stephen used an example from his own life:  he was biased for one type of technology, and his teammate for another.  In the end they opted for his teammate’s  choice , and in the end it was a good decision, even though he was unfamiliar with that particular program.  He argues that technology should not be a barrier to progress, that you cannot rely on your experience only.  This really spoke to me because I am a big fan of SQL, but I know there is more out there, and I should be more open to it.  I give my thanks to Stephen, I learned something in this module besides startups. Money, Success and Epic Win! The longest, but most interesting, the module was funding your start-up.  You need to fund the start-up right at the very beginning, if not done right you will run into trouble.  The good news is that a few years ago start-ups required a lot more money – think millions of dollars – but now start-ups can get off the ground for thousands.  Stephen used an example of a company that years ago would have needed a million dollars, but today could be started for $600.  It is true that things have changed, but you still need money.  For $600 you can start small and add dynamically, as needed.  But the truth is that if you have $600, $6000, or $6 million, it will be spent.  Don’t think of it as trying to save money, think of it as investing in your future.   You will need money, and you will need to (quickly) decide what you do with the money: shares, stakeholders, investing in a team, hiring a CEO.  This is so important because once you have money and start the company, the company IS your money.  It is your biggest currency – having a percentage of ownership in the company.  Investors will want percentages as repayment for their investment, and they will want a say in the business as well.  You will have to decide how far you will dilute your shares, and how the company will be divided, if at all.  If you don’t plan in advance, you will find that after gaining three or four investors, suddenly you are the minority owner in your own dream.  You need to understand funding carefully.  This single module is worth all the money you would have spent on the whole course alone.  I encourage everyone to listen to this single module even if they don’t watch any of the others.     Press End to Start the Game – Exists! The final module is exit strategies.  You did all this work, dealt with all political and legal issues.  What are you going to get out of it? The answer is simple: money.  Maybe you want your company to be bought out, for you talent to bring you a profit.  You can sell the company to someone and still head it.  Many options are available.  You could sell and still work as an employee but no longer own the company.  There are many exit strategies.  This is where all your hard work comes into play.  It is important not to feel fooled at any step.  There are so many good ideas that end up in the garbage because of poor planning, so that if you find yourself successful, you don’t want to blow it at this step!  The exit is important.  I thought that this aspect of the course was completely unique, and I loved Stephen’s point of view.  I was lost deep in thought after this module ended.  I actually took two hours worth of notes on this section alone – and it was only a three hour course.  I am planning on attending this course one more time next week, just to catch up on all the small bits of wisdom I’m sure I missed. Thank you Stephen for bringing your real world experience with us!  I recommend that everyone attends this course, even if they don’t want to begin their own start-up company. It was indeed a long day for me. Do not forget to read part 1 of this story and attend course Practices for Software Startup Pluralsight Course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Another Marketing Conference, part two – the afternoon

  - by Roger Hart

  In my previous post, I’ve covered the morning sessions at AMC2012. Here’s the rest of the write-up. I’ve skipped Charles Nixon’s session which was a blend of funky futurism and professional development advice, but you can see his slides here. I’ve also skipped the Google presentation, as it was a little thin on insight. 6 – Brand ambassadors: Getting universal buy in across the organisation, Vanessa Northam Slides are here This was the strongest enforcement of the idea that brand and campaign values need to be delivered throughout the organization if they’re going to work. Vanessa runs internal communications at e-on, and shared her experience of using internal comms to align an organization and thereby get the most out of a campaign. She views the purpose of internal comms as: “…to help leaders, to communicate the purpose and future of an organization, and support change.” This (and culture) primes front line staff, which creates customer experience and spreads brand. You ensure a whole organization knows what’s going on with both internal and external comms. If everybody is aligned and informed, if everybody can clearly articulate your brand and campaign goals, then you can turn everybody into an advocate. Alignment is a powerful tool for delivering a consistent experience and message. The pathological counter example is the one in which a marketing message goes out, which creates inbound customer contacts that front line contact staff haven’t been briefed to handle. The NatWest campaign was again mentioned in this context. The good example was e-on’s cheaper tariff campaign. Building a groundswell of internal excitement, and even running an internal launch meant everyone could contribute to a good customer experience. They found that meter readers were excited – not a group they’d considered as obvious in providing customer experience. But they were a group that has a lot of face-to-face contact with customers, and often were asked questions they may not have been briefed to answer. Being able to communicate a simple new message made it easier for them, and also let them become a sales and marketing asset to the organization. 7 – Goodbye Internet, Hello Outernet: the rise and rise of augmented reality, Matt Mills I wasn’t going to write this up, because it was essentially a sales demo for Aurasma. But the technology does merit some discussion. Basically, it replaces QR codes with visual recognition, and provides a simple-looking back end for attaching content. It’s quite sexy. But here’s my beef with it: QR codes had a clear visual language – when you saw one you knew what it was and what to do with it. They were clunky, but they had the “getting started” problem solved out of the box once you knew what you were looking at. However, they fail because QR code reading isn’t native to the platform. You needed an app, which meant you needed to know to download one. Consequentially, you can’t use QR codes with and ubiquity, or depend on them. This means marketers, content providers, etc, never pushed them, and they remained and awkward oddity, a minority sport. Aurasma half solves problem two, and re-introduces problem one, making it potentially half as useful as a QR code. It’s free, and you can apparently build it into your own apps. Add to that the likelihood of it becoming native to the platform if it takes off, and it may have legs. I guess we’ll see. 8 – We all need to code, Helen Mayor Great title – good point. If there was anybody in the room who didn’t at least know basic HTML, and if Helen’s presentation inspired them to learn, that’s fantastic. However, this was a half hour sales pitch for a basic coding training course. Beyond advocating coding skills it contained no useful content. Marketers may also like to consider some of these resources if they’re looking to learn code: Code Academy – free interactive tutorials Treehouse – learn web design, web dev, or app dev WebPlatform.org – tutorials and documentation for web tech  11 – Understanding our inner creativity, Margaret Boden This session was the most theoretical and probably least actionable of the day. It also held my attention utterly. Margaret spoke fluently, fascinatingly, without slides, on the subject of types of creativity and how they work. It was splendid. Yes, it raised a wry smile whenever she spoke of “the content of advertisements” and gave an example from 1970s TV ads, but even without the attempt to meet the conference’s theme this would have been thoroughly engaging. There are, Margaret suggested, three types of creativity: Combinatorial creativity The most common form, and consisting of synthesising ideas from existing and familiar concepts and tropes. Exploratory creativity Less common, this involves exploring the limits and quirks of a particular constraint or style. Transformational creativity This is uncommon, and arises from finding a way to do something that the existing rules would hold to be impossible. In essence, this involves breaking one of the constraints that exploratory creativity is composed from. Combinatorial creativity, she suggested, is particularly important for attaching favourable ideas to existing things. As such is it probably worth developing for marketing. Exploratory creativity may then come into play in something like developing and optimising an idea or campaign that now has momentum. Transformational creativity exists at the edges of this exploration. She suggested that products may often be transformational, but that marketing seemed unlikely to in her experience. This made me wonder about Listerine. Crucially, transformational creativity is characterised by there being some element of continuity with the strictures of previous thinking. Once it has happened, there may be  move from a revolutionary instance into an explored style. Again, from a marketing perspective, this seems to chime well with the thinking in Youngme Moon’s book: Different Talking about the birth of Modernism is visual art, Margaret pointed out that transformational creativity has historically risked a backlash, demanding what is essentially an education of the market. This is best accomplished by referring back to the continuities with the past in order to make the new familiar. Thoughts The afternoon is harder to sum up than the morning. It felt less concrete, and was troubled by a short run of poor presentations in the middle. Mainly, I found myself wrestling with the internal comms issue. It’s one of those things that seems astonishingly obvious in hindsight, but any campaign – particularly any large one – is doomed if the people involved can’t believe in it. We’ve run things here that haven’t gone so well, of course we have; who hasn’t? I’m not going to air any laundry, but people not being informed (much less aligned) feels like a common factor. It’s tough though. Managing and anticipating information needs across an organization of any size can’t be easy. Even the simple things like ensuring sales and support departments know what’s in a product release, and what messages go with it are easy to botch. The thing I like about framing this as a brand and campaign advocacy problem is that it makes it likely to get addressed. Better is always sexier than less-worse. Any technical communicator who’s ever felt crowded out by a content strategist or marketing copywriter  knows this – increasing revenue gets a seat at the table far more readily than reducing support costs, even if the financial impact is identical. So that’s it from AMC. The big thought-provokers were social buying behaviour and eliciting behaviour change, and the value of internal communications in ensuring successful campaigns and continuity of customer experience. I’ll be chewing over that for a while, and I’d definitely return next year.      

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• On Her Majesty's Secret Source Code: .NET Reflector 7 Early Access Builds Now Available

  - by Bart Read

  Dodgy Bond references aside, I'm extremely happy to be able to tell you that we've just released our first .NET Reflector 7 Early Access build. We're going to make these available over the coming weeks via the main .NET Reflector download page at: http://reflector.red-gate.com/Download.aspx Please have a play and tell us what you think in the forum we've set up. Also, please let us know if you run into any problems in the same place. The new version so far comes with numerous decompilation improvements including (after 5 years!) support for iterator blocks - i.e., the yield statement first seen in .NET 2.0. We've also done a lot of work to solidify the support for .NET 4.0. Clive's written about the work he's done to support iterator blocks in much more detail here, along with the odd problem he's encountered when dealing with compiler generated code: http://www.simple-talk.com/community/blogs/clivet/96199.aspx. On the UI front we've started what will ultimately be a rewrite of the entire front-end, albeit broken into stages over two or three major releases. The most obvious addition at the moment is tabbed browsing, which you can see in Figure 1. Figure 1. .NET Reflector's new tabbed decompilation feature. Use CTRL+Click on any item in the assembly browser tree, or any link in the source code view, to open it in a new tab. This isn't by any means finished. I'll be tying up loose ends for the next few weeks, with a major focus on performance and resource usage. .NET Reflector has historically been a largely single-threaded application which has been fine up until now but, as you might expect, the addition of browser-style tabbing has pushed this approach somewhat beyond its limit. You can see this if you refresh the assemblies list by hitting F5. This shows up another problem: we really need to make Reflector remember everything you had open before you refreshed the list, rather than just the last item you viewed - I discovered that it's always done the latter, but it used to hide all panes apart from the treeview after a Refresh, including the decompiler/disassembler window. Ultimately I've got plans to add the whole VS/Chrome/Firefox style ability to drag a tab into the middle of nowhere to spawn a new window, but I need to be mindful of the add-ins, amongst other things, so it's possible that might slip to a 7.5 or 8.0 release. You'll also notice that .NET Reflector 7 now needs .NET 3.5 or later to run. We made this jump because we wanted to offer ourselves a much better chance of adding some really cool functionality to support newer technologies, such as Silverlight and Windows Phone 7. We've also taken the opportunity to start using WPF for UI development, which has frankly been a godsend. The learning curve is practically vertical but, I kid you not, it's just a far better world. Really. Stop using WinForms. Now. Why are you still using it? I had to go back and work on an old WinForms dialog for an hour or two yesterday and it really made me wince. The point is we'll be able to move the UI in some exciting new directions that will make Reflector easier to use whilst continuing to develop its functionality without (and this is key) cluttering the interface. The 3.5 language enhancements should also enable us to be much more productive over the longer term. I know most of you have .NET Fx 3.5 or 4.0 already but, if you do need to install a new version, I'd recommend you jump straight to 4.0 because, for one thing, it's faster, and if you're starting afresh there's really no reason not to. Despite the Fx version jump the Visual Studio add-in should still work fine in Visual Studio 2005, and obviously will continue to work in Visual Studio 2008 and 2010. If you do run into problems, again, please let us know here. As before, we continue to support every edition of Visual Studio exception the Express Editions. Speaking of Visual Studio, we've also been improving the add-in. You can now open and explore decompiled code for any referenced assembly in any project in your solution. Just right-click on the reference, then click Decompile and Explore on the context menu. Reflector will pop up a progress box whilst it decompiles your assembly (Figure 2) - you can move this out of the way whilst you carry on working. Figure 2. Decompilation progress. This isn't modal so you can just move it out of the way and carry on working. Once it's done you can explore your assembly in the Reflector treeview (Figure 3), also accessible via the .NET Reflector Explore Decompiled Assemblies main menu item. Double-click on any item to open decompiled source in the Visual Studio source code view. Use right-click and Go To Definition on the source view context menu to navigate through the code. Figure 3. Using the .NET Reflector treeview within Visual Studio. Double-click on any item to open decompiled source in the source code view. There are loads of other changes and fixes that have gone in, often under the hood, which I don't have room to talk about here, and plenty more to come over the next few weeks. I'll try to keep you abreast of new functionality and changes as they go in. There are a couple of smaller things worth mentioning now though. Firstly, we've reorganised the menus and toolbar in Reflector itself to more closely mirror what you might be used to in other applications. Secondly, we've tried to make some of the functionality more discoverable. For example, you can now switch decompilation target framework version directly from the toolbar - and the default is now .NET 4.0. I think that about covers it for the moment. As I said, please use the new version, and send us your feedback. Here's that download URL again: http://reflector.red-gate.com/Download.aspx. Until next time! Technorati Tags: .net reflector,7,early access,new version,decompilation,tabbing,visual studio,software development,.net,c#,vb

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• Cloud Based Load Testing Using TF Service &amp; VS 2013

  - by Tarun Arora [Microsoft MVP]

  Originally posted on: http://geekswithblogs.net/TarunArora/archive/2013/06/30/cloud-based-load-testing-using-tf-service-amp-vs-2013.aspx One of the new features announced as part of the Visual Studio 2013 Ultimate Preview is ‘Cloud Based Load Testing’. In this blog post I’ll walk you through, What is Cloud Based Load Testing? How have I been using this feature? – Success story! Where can you find more resources on this feature? What is Cloud Based Load Testing? It goes without saying that performance testing your application not only gives you the confidence that the application will work under heavy levels of stress but also gives you the ability to test how scalable the architecture of your application is. It is important to know how much is too much for your application! Working with various clients in the industry I have realized that the biggest barriers in Load Testing & Performance Testing adoption are, High infrastructure and administration cost that comes with this phase of testing Time taken to procure & set up the test infrastructure Finding use for this infrastructure investment after completion of testing Is cloud the answer? 100% Visual Studio Compatible Scalable and Realistic Start testing in < 2 minutes Intuitive Pay only for what you need Use existing on premise tests on cloud There are a lot of vendors out there offering Cloud Based Load Testing, to name a few, Load Storm Soasta Blaze Meter Blitz And others… The question you may want to ask is, why should you go with Microsoft’s Cloud based Load Test offering. If you are a Microsoft shop or already have investments in Microsoft technologies, you’ll see great benefit in the natural integration this offers with existing Microsoft products such as Visual Studio and Windows Azure. For example, your existing Web tests authored in Visual Studio 2010 or Visual Studio 2012 will run on the cloud without requiring any modifications what so ever. Microsoft’s cloud test rig also supports API based testing, for example, if you are building a WPF application which consumes WCF services, you can write unit tests to invoke the WCF service, these tests can be run on the cloud test rig and loaded with ‘N’ concurrent users for performance testing. If you have your assets already hosted in the Azure and possibly in the same data centre as the Cloud test rig, your Azure app will not incur a usage cost because of the generated traffic since the traffic is coming from the same data centre. The licensing or pricing information on Microsoft’s cloud based Load test service is yet to be announced, but I would expect this to be priced attractively to match the market competition.   The only additional configuration required for running load tests on Microsoft Cloud based Load Tests service is to select the Test run location as Run tests using Visual Studio Team Foundation Service, How have I been using Microsoft’s Cloud based Load Test Service? I have been part of the Microsoft Cloud Based Load Test Service advisory council for the last 7 months. This gave the opportunity to see the product shape up from concept to working solution. I was also the first person outside of Microsoft to try this offering out. This gave me the opportunity to test real world application at various clients using the Microsoft Load Test Service and provide real world feedback to the Microsoft product team. One of the most recent systems I tested using the Load Test Service has been an insurance quote generation engine. This insurance quote generation engine is,   hosted in Windows Azure expected to get quote requests from across the globe expected to handle 5 Million quote requests in a day (not clear how this load will be distributed across the day) There was no way, I could simulate such kind of load from on premise without standing up additional hardware. But Microsoft’s Cloud based Load Test service allowed me to test my key performance testing scenarios, i.e. Simulate expected Load, Endurance Testing, Threshold Testing and Testing for Latency. Simulating expected load: approach to devising a load pattern My approach to devising a load test pattern has been to run the test scenario with 1 user to figure out the response time. Then work out how many users are required to reach the target load. So, for example, to invoke 1 quote from the quote engine software takes 0.5 seconds. Now if you do the math,   1 quote request by 1 user = 0.5 seconds   quotes generated by 1 user in 24 hour = 1 * (((2 * 60) * 60) * 24) = 172,800   quotes generated by 30 users in 24 hours = 172,800 * 30 =  5,184,000 This was a very simple example, if your application requires more concurrent users to test scenario’s such as caching, etc then you can devise your own load pattern, some examples of load test patterns can be found here.  Endurance Testing To test for endurance, I loaded the quote generation engine with an expected fixed user load and ran the test for very long duration such as over 48 hours and observed the affect of the long running test on the Azure infrastructure. Currently Microsoft Load Test service does not support metrics from the machine under test. I used Azure diagnostics to begin with, but later started using Cerebrata Azure Diagnostics Manager to capture the metrics of the machine under test. Threshold Testing To figure out how much user load the application could cope with before falling on its belly, I opted to step load the quote generation engine by incrementing user load with different variations of incremental user load per minute till the application crashed out and forced an IIS reset. Testing for Latency Currently the Microsoft Load Test service does not support generating geographically distributed load, I however, deployed the insurance quote generation engine in different Azure data centres and ran the same set of performance tests to measure for latency. Because I could compare load test results from different runs by exporting the results to excel (this feature is provided out of the box right from Visual Studio 2010) I could see the different in response times. More resources on Microsoft Cloud based Load Test Service A few important links to get you started, Download Visual Studio Ultimate 2013 Preview Getting started guide for load testing using Team Foundation Service Troubleshooting guide for FAQs and known issues Team Foundation Service forum for questions and support Detailed demo and presentation (link to Tech-Ed session recording) Detailed demo and presentation (link to Build session recording) There a few limits on the usage of Microsoft Cloud based Load Test service that you can read about here. If you have any feedback on Microsoft Cloud based Load Test service, feel free to share it with the product team via the Visual Studio User Voice forum. I hope you found this useful. Thank you for taking the time out and reading this blog post. If you enjoyed the post, remember to subscribe to http://feeds.feedburner.com/TarunArora. Stay tuned!

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• JMX Based Monitoring - Part Four - Business App Server Monitoring

  - by Anthony Shorten

  In the last blog entry I talked about the Oracle Utilities Application Framework V4 feature for monitoring and managing aspects of the Web Application Server using JMX. In this blog entry I am going to discuss a similar new feature that allows JMX to be used for management and monitoring the Oracle Utilities business application server component. This feature is primarily focussed on performance tracking of the product. In first release of Oracle Utilities Customer Care And Billing (V1.x I am talking about), we used to use Oracle Tuxedo as part of the architecture. In Oracle Utilities Application Framework V2.0 and above, we removed Tuxedo from the architecture. One of the features that some customers used within Tuxedo was the performance tracking ability. The idea was that you enabled performance logging on the individual Tuxedo servers and then used a utility named txrpt to produce a performance report. This report would list every service called, the number of times it was called and the average response time. When I worked a performance consultant, I used this report to identify badly performing services and also gauge the overall performance characteristics of a site. When Tuxedo was removed from the architecture this information was also lost. While you can get some information from access.log and some Mbeans supplied by the Web Application Server it was not at the same granularity as txrpt or as useful. I am happy to say we have not only reintroduced this facility in Oracle Utilities Application Framework but it is now accessible via JMX and also we have added more detail into the performance tracking. Most of this new design was working with customers around the world to make sure we introduced a new feature that not only satisfied their performance tracking needs but allowed for finer grained performance analysis. As with the Web Application Server, the Business Application Server JMX monitoring is enabled by specifying a JMX port number in RMI Port number for JMX Business and initial credentials in the JMX Enablement System User ID and JMX Enablement System Password configuration options. These options are available using the configureEnv[.sh] -a utility. These credentials are shared across the Web Application Server and Business Application Server for authorization purposes. Once this is information is supplied a number of configuration files are built (by the initialSetup[.sh] utility) to configure the facility: spl.properties - contains the JMX URL, the security configuration and the mbeans that are enabled. For example, on my demonstration machine: spl.runtime.management.rmi.port=6750 spl.runtime.management.connector.url.default=service:jmx:rmi:///jndi/rmi://localhost:6750/oracle/ouaf/ejbAppConnector jmx.remote.x.password.file=scripts/ouaf.jmx.password.file jmx.remote.x.access.file=scripts/ouaf.jmx.access.file ouaf.jmx.com.splwg.ejb.service.management.PerformanceStatistics=enabled ouaf.jmx.* files - contain the userid and password. The default configuration uses the JMX default configuration. You can use additional security features by altering the spl.properties file manually or using a custom template. For more security options see JMX Security for more details. Once it has been configured and the changes reflected in the product using the initialSetup[.sh] utility the JMX facility can be used. For illustrative purposes I will use jconsole but any JSR160 complaint browser or client can be used (with the appropriate configuration). Once you start jconsole (ensure that splenviron[.sh] is executed prior to execution to set the environment variables or for remote connection, ensure java is in your path and jconsole.jar in your classpath) you specify the URL in the spl.runtime.management.connnector.url.default entry. For example: You are then able to track performance of the product using the PerformanceStatistics Mbean. The attributes of the PerformanceStatistics Mbean are counts of each object type. This is where this facility differs from txrpt. The information that is collected includes the following: The Service Type is captured so you can filter the results in terms of the type of service. For maintenance type services you can even see the transaction type (ADD, CHANGE etc) so you can see the performance of updates against read transactions. The Minimum and Maximum are also collected to give you an idea of the spread of performance. The last call is recorded. The date, time and user of the last call are recorded to give you an idea of the timeliness of the data. The Mbean maintains a set of counters per Service Type to give you a summary of the types of transactions being executed. This gives you an overall picture of the types of transactions and volumes at your site. There are a number of interesting operations that can also be performed: reset - This resets the statistics back to zero. This is an important operation. For example, txrpt is restricted to collecting statistics per hour, which is ok for most people. But what if you wanted to be more granular? This operation allows to set the collection period to anything you wish. The statistics collected will represent values since the last restart or last reset. completeExecutionDump - This is the operation that produces a CSV in memory to allow extraction of the data. All the statistics are extracted (see the Server Administration Guide for a full list). This can be then loaded into a database, a tool or simply into your favourite spreadsheet for analysis. Here is an extract of an execution dump from my demonstration environment to give you an idea of the format: ServiceName, ServiceType, MinTime, MaxTime, Avg Time, # of Calls, Latest Time, Latest Date, Latest User ... CFLZLOUL, EXECUTE_LIST, 15.0, 64.0, 22.2, 10, 16.0, 2009-12-16::11-25-36-932, ASHORTEN CILBBLLP, READ, 106.0, 1184.0, 466.3333333333333, 6, 106.0, 2009-12-16::11-39-01-645, BOBAMA CILBBLLP, DELETE, 70.0, 146.0, 108.0, 2, 70.0, 2009-12-15::12-53-58-280, BPAYS CILBBLLP, ADD, 860.0, 4903.0, 2243.5, 8, 860.0, 2009-12-16::17-54-23-862, LELLISON CILBBLLP, CHANGE, 112.0, 3410.0, 815.1666666666666, 12, 112.0, 2009-12-16::11-40-01-103, ASHORTEN CILBCBAL, EXECUTE_LIST, 8.0, 84.0, 26.0, 22, 23.0, 2009-12-16::17-54-01-643, LJACKMAN InitializeUserInfoService, READ_SYSTEM, 49.0, 962.0, 70.83777777777777, 450, 63.0, 2010-02-25::11-21-21-667, ASHORTEN InitializeUserService, READ_SYSTEM, 130.0, 2835.0, 234.85777777777778, 450, 216.0, 2010-02-25::11-21-21-446, ASHORTEN MenuLoginService, READ_SYSTEM, 530.0, 1186.0, 703.3333333333334, 9, 530.0, 2009-12-16::16-39-31-172, ASHORTEN NavigationOptionDescriptionService, READ_SYSTEM, 2.0, 7.0, 4.0, 8, 2.0, 2009-12-21::09-46-46-892, ASHORTEN ... There are other operations and attributes available. Refer to the Server Administration Guide provided with your product to understand the full et of operations and attributes. This is one of the many features I am proud that we implemented as it allows flexible monitoring of the performance of the product.

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• User Experience Highlights in PeopleSoft and PeopleTools: Direct from Jeff Robbins

  - by mvaughan

  By Kathy Miedema, Oracle Applications User Experience  This is the fifth in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last posted interview was with Nadia Bendjedou, Senior Director, Product Strategy on upcoming Oracle E-Business Suite user experience highlights. You’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines. Today’s post is on the user experience in PeopleSoft and PeopleTools. To learn more about what’s ahead, attend PeopleSoft or PeopleTools OpenWorld presentations.This interview is with Jeff Robbins, Senior Director, PeopleSoft Development. Jeff Robbins Q: How would you describe the vision you have for the user experience of PeopleSoft?A: Intuitive – Specifically, customers use PeopleSoft to help their employees do their day-to-day work, and the UI (user interface) has been helpful and assistive in that effort. If it’s not obvious what they need to do a task, then the UI isn’t working. So the application needs to make it simple for users to find information they need, complete a task, do all the things they are responsible for, and it really helps when the UI just makes sense. Productive – PeopleSoft is a tool used to support people to do their work, and a lot of users are measured by how much work they’re able to get done per hour, per day, etc. The UI needs to help them be as productive as possible, and can’t make them waste time or energy. The UI needs to reflect the type of work necessary for a task -- if it's data entry, the UI needs to assist the user to get information into the system. For analysts, the UI needs help users assess or analyze information in a particular way. Innovative – The concept of the UI being innovative is something we’ve been working on for years. It’s not just that we want to be seen as innovative, the fact is that companies are asking their employees to do more than they’ve ever asked before. More often companies want to roll out processes as employee or manager self-service, where an employee is responsible to review and maintain their own data. So we’ve had to reinvent, and ask,  “How can we modify the ways an employee interacts with our applications so that they can be more productive and efficient – even with tasks that are entirely unfamiliar?”  Our focus on innovation has forced us to design new ways for users to interact with the entire application.Q: How are the UX features you have delivered so far resonating with customers?  A: Resonating very well. We’re hearing tremendous responses from users, managers, decision-makers -- who are very happy with the improved user experience. Many of the individual features resonate well. Some have really hit home, others are better than they used to be but show us that there’s still room for improvement.A couple innovations really stand out; features that have a significant effect on how users interact with PeopleSoft.First, the deployment of PeopleSoft in a way that’s more like a consumer website with the PeopleSoft Home page and Dashboards.  This new approach is very web-centric, where users feel they’re coming to a website rather than logging into an enterprise application.  There’s lots of information from all around the organization collected in a way that feels very familiar to users. In order to do your job, you can come to this web site rather than having to learn how to log into an application and figure out a complicated menu. Companies can host these really rich web sites for employees that are home pages for accessing critical tasks and information. The UI elements of incorporating search into the whole navigation process is another hit. Rather than having to log in and choose a task from a menu, users come to the web site and begin a task by simply searching for data: themselves, another employee, a customer record, whatever.  The search results include the data along with a set of actions the user might take, completely eliminating the need to hunt through a complicated system menu. Search-centric navigation is really sitting well with customers who are trying to deploy an intuitive set of systems. Q: Are any UX highlights more popular than you expected them to be?  A: We introduced a feature called Pivot Grid in the last release, which is a combination of an interactive grid, like an Excel Pivot Table, along with a dynamic visual chart that automatically graphs the data. I wasn’t certain at first how extensively this would be used. It looked like an innovative tool, but it wasn’t clear how it would be incorporated in business process applications. The fact is that everyone who sees Pivot Grids is thrilled with that kind of interactivity.  It reflects the amount of analytical thinking customers are asking employees to do. Employees can’t just enter data any more. They must interact with it, analyze it, and make decisions. Pivot Grids fit into this way of working. Q: What can you tell us about PeopleSoft’s mobile offerings?A: A lot of customers are finding that mobile is the chief priority in their organization.  They tell us they want their employees to be able to access company information from their mobile devices.  Of course, not everyone has the same requirements, so we’re working to make sure we can help our customers accomplish what they’re trying to do.  We’ve already delivered a number of mobile features.  For instance, PeopleSoft home pages, dashboards and workcenters all work well on an iPad, straight out of the box.  We’ve delivered a number of key functions and tasks for mobile workers – those who are responsible for using a mobile device to manage inventory, for example.  Customers tell us they also need a holistic strategy, one that allows their employees to access nearly every task from a mobile device.  While we don’t expect users to do extensive data entry from their smartphone, it makes sense that they have access to company information and systems while away from their desk.  That’s where our strategy is going now.  We plan to unveil a number of new mobile offerings at OpenWorld.  Some will be available then, some shortly after. Q: What else are you working on now that you think is going to be exciting to customers at Oracle OpenWorld?A: Our next release -- the big thing is PeopleSoft 9.2, and we’ll be talking about the huge amount of work that’s gone into the next versions. A new toolset, 8.53, will be coming, and there’s a lot to talk about there, and the next generation of PeopleSoft 9.2.  We have a ton of new stuff coming.Q: What do you want PeopleSoft customers to know? A: We have been focusing on the user experience in PeopleSoft as a very high priority for the last 4 years, and it’s had interesting effects. One thing is that the application is better, more usable.  We’ve made visible improvements. Another aspect is that in customers’ minds, the PeopleSoft brand is being reinvigorated. Customers invested in PeopleSoft years ago, and then they weren’t sure where PeopleSoft was going.  This investment in the UI and overall user experience keeps PeopleSoft current, innovative and fresh.  Customers  are able to take advantage of a lot of new features, even on the older applications, simply by upgrading their PeopleTools. The interest in that ability has been tremendous. Knowing they have a lot of these features available -- right now, that’s pretty huge. There’s been a tremendous amount of positive response, just on the fact that we’re focusing on the user experience. Editor’s note: For more on PeopleSoft and PeopleTools user experience highlights, visit the Usable Apps web site.To find out more about these enhancements at Openworld, be sure to check out these sessions: GEN8928     General Session: PeopleSoft Update and Product RoadmapCON9183     PeopleSoft PeopleTools Technology Roadmap CON8932     New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business UserCON9196     PeopleSoft PeopleTools Roadmap: Mobile ApplicationsCON9186     Case Study: Delivering a Groundbreaking User Interface with PeopleSoft PeopleTools

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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Time Tracking on an Agile Team

  - by Stephen.Walther

  What’s the best way to handle time-tracking on an Agile team? Your gut reaction to this question might be to resist any type of time-tracking at all. After all, one of the principles of the Agile Manifesto is “Individuals and interactions over processes and tools”.  Forcing the developers on your team to track the amount of time that they devote to completing stories or tasks might seem like useless bureaucratic red tape: an impediment to getting real work done. I completely understand this reaction. I’ve been required to use time-tracking software in the past to account for each hour of my workday. It made me feel like Fred Flintstone punching in at the quarry mine and not like a professional. Why You Really Do Need Time-Tracking There are, however, legitimate reasons to track time spent on stories even when you are a member of an Agile team.  First, if you are working with an outside client, you might need to track the number of hours spent on different stories for the purposes of billing. There might be no way to avoid time-tracking if you want to get paid. Second, the Product Owner needs to know when the work on a story has gone over the original time estimated for the story. The Product Owner is concerned with Return On Investment. If the team has gone massively overtime on a story, then the Product Owner has a legitimate reason to halt work on the story and reconsider the story’s business value. Finally, you might want to track how much time your team spends on different types of stories or tasks. For example, if your team is spending 75% of their time doing testing then you might need to bring in more testers. Or, if 10% of your team’s time is expended performing a software build at the end of each iteration then it is time to consider better ways of automating the build process. Time-Tracking in SonicAgile For these reasons, we added time-tracking as a feature to SonicAgile which is our free Agile Project Management tool. We were heavily influenced by Jeff Sutherland (one of the founders of Scrum) in the way that we implemented time-tracking (see his article http://scrum.jeffsutherland.com/2007/03/time-tracking-is-anti-scrum-what-do-you.html). In SonicAgile, time-tracking is disabled by default. If you want to use this feature then the project owner must enable time-tracking in Project Settings. You can choose to estimate using either days or hours. If you are estimating at the level of stories then it makes more sense to choose days. Otherwise, if you are estimating at the level of tasks then it makes more sense to use hours. After you enable time-tracking then you can assign three estimates to a story: Original Estimate – This is the estimate that you enter when you first create a story. You don’t change this estimate. Time Spent – This is the amount of time that you have already devoted to the story. You update the time spent on each story during your daily standup meeting. Time Left – This is the amount of time remaining to complete the story. Again, you update the time left during your daily standup meeting. So when you first create a story, you enter an original estimate that becomes the time left. During each daily standup meeting, you update the time spent and time left for each story on the Kanban. If you had perfect predicative power, then the original estimate would always be the same as the sum of the time spent and the time left. For example, if you predict that a story will take 5 days to complete then on day 3, the story should have 3 days spent and 2 days left. Unfortunately, never in the history of mankind has anyone accurately predicted the exact amount of time that it takes to complete a story. For this reason, SonicAgile does not update the time spent and time left automatically. Each day, during the daily standup, your team should update the time spent and time left for each story. For example, the following table shows the history of the time estimates for a story that was originally estimated to take 3 days but, eventually, takes 5 days to complete: Day Original Estimate Time Spent Time Left Day 1 3 days 0 days 3 days Day 2 3 days 1 day 2 days Day 3 3 days 2 days 2 days Day 4 3 days 3 days 2 days Day 5 3 days 4 days 0 days In the table above, everything goes as predicted until you reach day 3. On day 3, the team realizes that the work will require an additional two days. The situation does not improve on day 4. All of the sudden, on day 5, all of the remaining work gets done. Real work often follows this pattern. There are long periods when nothing gets done punctuated by occasional and unpredictable bursts of progress. We designed SonicAgile to make it as easy as possible to track the time spent and time left on a story. Detecting when a Story Goes Over the Original Estimate Sometimes, stories take much longer than originally estimated. There’s a surprise. For example, you discover that a new software component is incompatible with existing software components. Or, you discover that you have to go through a month-long certification process to finish a story. In those cases, the Product Owner has a legitimate reason to halt work on a story and re-evaluate the business value of the story. For example, the Product Owner discovers that a story will require weeks to implement instead of days, then the story might not be worth the expense. SonicAgile displays a warning on both the Backlog and the Kanban when the time spent on a story goes over the original estimate. An icon of a clock is displayed. Time-Tracking and Tasks Another optional feature of SonicAgile is tasks. If you enable Tasks in Project Settings then you can break stories into one or more tasks. You can perform time-tracking at the level of a story or at the level of a task. If you don’t break a story into tasks then you can enter the time left and time spent for the story. As soon as you break a story into tasks, then you can no longer enter the time left and time spent at the level of the story. Instead, the time left and time spent for a story is rolled up from its tasks. On the Kanban, you can see how the time left and time spent for each task gets rolled up into each story. The progress bar for the story is rolled up from the progress bars for each task. The original estimate is never rolled up – even when you break a story into tasks. A story’s original estimate is entered separately from the original estimates of each of the story’s tasks. Summary Not every Agile team can avoid time-tracking. You might be forced to track time to get paid, to detect when you are spending too much time on a particular story, or to track the amount of time that you are devoting to different types of tasks. We designed time-tracking in SonicAgile to require the least amount of work to track the information that you need. Time-tracking is an optional feature. If you enable time-tracking then you can track the original estimate, time left, and time spent for each story and task. You can use time-tracking with SonicAgile for free. Register at http://SonicAgile.com.

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• Announcing Windows Azure Mobile Services

  - by ScottGu

  I’m excited to announce a new capability we are adding to Windows Azure today: Windows Azure Mobile Services Windows Azure Mobile Services makes it incredibly easy to connect a scalable cloud backend to your client and mobile applications.  It allows you to easily store structured data in the cloud that can span both devices and users, integrate it with user authentication, as well as send out updates to clients via push notifications. Today’s release enables you to add these capabilities to any Windows 8 app in literally minutes, and provides a super productive way for you to quickly build out your app ideas.  We’ll also be adding support to enable these same scenarios for Windows Phone, iOS, and Android devices soon. Read this getting started tutorial to walkthrough how you can build (in less than 5 minutes) a simple Windows 8 “Todo List” app that is cloud enabled using Windows Azure Mobile Services.  Or watch this video of me showing how to do it step by step. Getting Started If you don’t already have a Windows Azure account, you can sign up for a no-obligation Free Trial.  Once you are signed-up, click the “preview features” section under the “account” tab of the www.windowsazure.com website and enable your account to support the “Mobile Services” preview.   Instructions on how to enable this can be found here. Once you have the mobile services preview enabled, log into the Windows Azure Portal, click the “New” button and choose the new “Mobile Services” icon to create your first mobile backend.  Once created, you’ll see a quick-start page like below with instructions on how to connect your mobile service to an existing Windows 8 client app you have already started working on, or how to create and connect a brand-new Windows 8 client app with it: Read this getting started tutorial to walkthrough how you can build (in less than 5 minutes) a simple Windows 8 “Todo List” app  that stores data in Windows Azure. Storing Data in the Cloud Storing data in the cloud with Windows Azure Mobile Services is incredibly easy.  When you create a Windows Azure Mobile Service, we automatically associate it with a SQL Database inside Windows Azure.  The Windows Azure Mobile Service backend then provides built-in support for enabling remote apps to securely store and retrieve data from it (using secure REST end-points utilizing a JSON-based ODATA format) – without you having to write or deploy any custom server code.  Built-in management support is provided within the Windows Azure portal for creating new tables, browsing data, setting indexes, and controlling access permissions. This makes it incredibly easy to connect client applications to the cloud, and enables client developers who don’t have a server-code background to be productive from the very beginning.  They can instead focus on building the client app experience, and leverage Windows Azure Mobile Services to provide the cloud backend services they require.  Below is an example of client-side Windows 8 C#/XAML code that could be used to query data from a Windows Azure Mobile Service.  Client-side C# developers can write queries like this using LINQ and strongly typed POCO objects, which are then translated into HTTP REST queries that run against a Windows Azure Mobile Service.   Developers don’t have to write or deploy any custom server-side code in order to enable client-side code below to execute and asynchronously populate their client UI: Because Mobile Services is part of Windows Azure, developers can later choose to augment or extend their initial solution and add custom server functionality and more advanced logic if they want.  This provides maximum flexibility, and enables developers to grow and extend their solutions to meet any needs. User Authentication and Push Notifications Windows Azure Mobile Services also make it incredibly easy to integrate user authentication/authorization and push notifications within your applications.  You can use these capabilities to enable authentication and fine grain access control permissions to the data you store in the cloud, as well as to trigger push notifications to users/devices when the data changes.  Windows Azure Mobile Services supports the concept of “server scripts” (small chunks of server-side script that executes in response to actions) that make it really easy to enable these scenarios. Below are some tutorials that walkthrough common authentication/authorization/push scenarios you can do with Windows Azure Mobile Services and Windows 8 apps: Enabling User Authentication Authorizing Users  Get Started with Push Notifications Push Notifications to multiple Users Manage and Monitor your Mobile Service Just like with every other service in Windows Azure, you can monitor usage and metrics of your mobile service backend using the “Dashboard” tab within the Windows Azure Portal. The dashboard tab provides a built-in monitoring view of the API calls, Bandwidth, and server CPU cycles of your Windows Azure Mobile Service.   You can also use the “Logs” tab within the portal to review error messages.  This makes it easy to monitor and track how your application is doing. Scale Up as Your Business Grows Windows Azure Mobile Services now allows every Windows Azure customer to create and run up to 10 Mobile Services in a free, shared/multi-tenant hosting environment (where your mobile backend will be one of multiple apps running on a shared set of server resources).  This provides an easy way to get started on projects at no cost beyond the database you connect your Windows Azure Mobile Service to (note: each Windows Azure free trial account also includes a 1GB SQL Database that you can use with any number of apps or Windows Azure Mobile Services). If your client application becomes popular, you can click the “Scale” tab of your Mobile Service and switch from “Shared” to “Reserved” mode.  Doing so allows you to isolate your apps so that you are the only customer within a virtual machine.  This allows you to elastically scale the amount of resources your apps use – allowing you to scale-up (or scale-down) your capacity as your traffic grows: With Windows Azure you pay for compute capacity on a per-hour basis – which allows you to scale up and down your resources to match only what you need.  This enables a super flexible model that is ideal for new mobile app scenarios, as well as startups who are just getting going.  Summary I’ve only scratched the surface of what you can do with Windows Azure Mobile Services – there are a lot more features to explore.  With Windows Azure Mobile Services you’ll be able to build mobile app experiences faster than ever, and enable even better user experiences – by connecting your client apps to the cloud. Visit the Windows Azure Mobile Services development center to learn more, and build your first Windows 8 app connected with Windows Azure today.  And read this getting started tutorial to walkthrough how you can build (in less than 5 minutes) a simple Windows 8 “Todo List” app that is cloud enabled using Windows Azure Mobile Services. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• SPARC T4-4 Beats 8-CPU IBM POWER7 on TPC-H @3000GB Benchmark

  - by Brian

  Oracle's SPARC T4-4 server delivered a world record TPC-H @3000GB benchmark result for systems with four processors. This result beats eight processor results from IBM (POWER7) and HP (x86). The SPARC T4-4 server also delivered better performance per core than these eight processor systems from IBM and HP. Comparisons below are based upon system to system comparisons, highlighting Oracle's complete software and hardware solution. This database world record result used Oracle's Sun Storage 2540-M2 arrays (rotating disk) connected to a SPARC T4-4 server running Oracle Solaris 11 and Oracle Database 11g Release 2 demonstrating the power of Oracle's integrated hardware and software solution. The SPARC T4-4 server based configuration achieved a TPC-H scale factor 3000 world record for four processor systems of 205,792 QphH@3000GB with price/performance of $4.10/QphH@3000GB. The SPARC T4-4 server with four SPARC T4 processors (total of 32 cores) is 7% faster than the IBM Power 780 server with eight POWER7 processors (total of 32 cores) on the TPC-H @3000GB benchmark. The SPARC T4-4 server is 36% better in price performance compared to the IBM Power 780 server on the TPC-H @3000GB Benchmark. The SPARC T4-4 server is 29% faster than the IBM Power 780 for data loading. The SPARC T4-4 server is up to 3.4 times faster than the IBM Power 780 server for the Refresh Function. The SPARC T4-4 server with four SPARC T4 processors is 27% faster than the HP ProLiant DL980 G7 server with eight x86 processors on the TPC-H @3000GB benchmark. The SPARC T4-4 server is 52% faster than the HP ProLiant DL980 G7 server for data loading. The SPARC T4-4 server is up to 3.2 times faster than the HP ProLiant DL980 G7 for the Refresh Function. The SPARC T4-4 server achieved a peak IO rate from the Oracle database of 17 GB/sec. This rate was independent of the storage used, as demonstrated by the TPC-H @3000TB benchmark which used twelve Sun Storage 2540-M2 arrays (rotating disk) and the TPC-H @1000TB benchmark which used four Sun Storage F5100 Flash Array devices (flash storage). [*] The SPARC T4-4 server showed linear scaling from TPC-H @1000GB to TPC-H @3000GB. This demonstrates that the SPARC T4-4 server can handle the increasingly larger databases required of DSS systems. [*] The SPARC T4-4 server benchmark results demonstrate a complete solution of building Decision Support Systems including data loading, business questions and refreshing data. Each phase usually has a time constraint and the SPARC T4-4 server shows superior performance during each phase. [*] The TPC believes that comparisons of results published with different scale factors are misleading and discourages such comparisons. Performance Landscape The table lists the leading TPC-H @3000GB results for non-clustered systems. TPC-H @3000GB, Non-Clustered Systems System Processor P/C/T – Memory Composite(QphH) $/perf($/QphH) Power(QppH) Throughput(QthH) Database Available SPARC Enterprise M9000 3.0 GHz SPARC64 VII+ 64/256/256 – 1024 GB 386,478.3 $18.19 316,835.8 471,428.6 Oracle 11g R2 09/22/11 SPARC T4-4 3.0 GHz SPARC T4 4/32/256 – 1024 GB 205,792.0 $4.10 190,325.1 222,515.9 Oracle 11g R2 05/31/12 SPARC Enterprise M9000 2.88 GHz SPARC64 VII 32/128/256 – 512 GB 198,907.5 $15.27 182,350.7 216,967.7 Oracle 11g R2 12/09/10 IBM Power 780 4.1 GHz POWER7 8/32/128 – 1024 GB 192,001.1 $6.37 210,368.4 175,237.4 Sybase 15.4 11/30/11 HP ProLiant DL980 G7 2.27 GHz Intel Xeon X7560 8/64/128 – 512 GB 162,601.7 $2.68 185,297.7 142,685.6 SQL Server 2008 10/13/10 P/C/T = Processors, Cores, Threads QphH = the Composite Metric (bigger is better) $/QphH = the Price/Performance metric in USD (smaller is better) QppH = the Power Numerical Quantity QthH = the Throughput Numerical Quantity The following table lists data load times and refresh function times during the power run. TPC-H @3000GB, Non-Clustered Systems Database Load & Database Refresh System Processor Data Loading(h:m:s) T4Advan RF1(sec) T4Advan RF2(sec) T4Advan SPARC T4-4 3.0 GHz SPARC T4 04:08:29 1.0x 67.1 1.0x 39.5 1.0x IBM Power 780 4.1 GHz POWER7 05:51:50 1.5x 147.3 2.2x 133.2 3.4x HP ProLiant DL980 G7 2.27 GHz Intel Xeon X7560 08:35:17 2.1x 173.0 2.6x 126.3 3.2x Data Loading = database load time RF1 = power test first refresh transaction RF2 = power test second refresh transaction T4 Advan = the ratio of time to T4 time Complete benchmark results found at the TPC benchmark website http://www.tpc.org. Configuration Summary and Results Hardware Configuration: SPARC T4-4 server 4 x SPARC T4 3.0 GHz processors (total of 32 cores, 128 threads) 1024 GB memory 8 x internal SAS (8 x 300 GB) disk drives External Storage: 12 x Sun Storage 2540-M2 array storage, each with 12 x 15K RPM 300 GB drives, 2 controllers, 2 GB cache Software Configuration: Oracle Solaris 11 11/11 Oracle Database 11g Release 2 Enterprise Edition Audited Results: Database Size: 3000 GB (Scale Factor 3000) TPC-H Composite: 205,792.0 QphH@3000GB Price/performance: $4.10/QphH@3000GB Available: 05/31/2012 Total 3 year Cost: $843,656 TPC-H Power: 190,325.1 TPC-H Throughput: 222,515.9 Database Load Time: 4:08:29 Benchmark Description The TPC-H benchmark is a performance benchmark established by the Transaction Processing Council (TPC) to demonstrate Data Warehousing/Decision Support Systems (DSS). TPC-H measurements are produced for customers to evaluate the performance of various DSS systems. These queries and updates are executed against a standard database under controlled conditions. Performance projections and comparisons between different TPC-H Database sizes (100GB, 300GB, 1000GB, 3000GB, 10000GB, 30000GB and 100000GB) are not allowed by the TPC. TPC-H is a data warehousing-oriented, non-industry-specific benchmark that consists of a large number of complex queries typical of decision support applications. It also includes some insert and delete activity that is intended to simulate loading and purging data from a warehouse. TPC-H measures the combined performance of a particular database manager on a specific computer system. The main performance metric reported by TPC-H is called the TPC-H Composite Query-per-Hour Performance Metric (QphH@SF, where SF is the number of GB of raw data, referred to as the scale factor). QphH@SF is intended to summarize the ability of the system to process queries in both single and multiple user modes. The benchmark requires reporting of price/performance, which is the ratio of the total HW/SW cost plus 3 years maintenance to the QphH. A secondary metric is the storage efficiency, which is the ratio of total configured disk space in GB to the scale factor. Key Points and Best Practices Twelve Sun Storage 2540-M2 arrays were used for the benchmark. Each Sun Storage 2540-M2 array contains 12 15K RPM drives and is connected to a single dual port 8Gb FC HBA using 2 ports. Each Sun Storage 2540-M2 array showed 1.5 GB/sec for sequential read operations and showed linear scaling, achieving 18 GB/sec with twelve Sun Storage 2540-M2 arrays. These were stand alone IO tests. The peak IO rate measured from the Oracle database was 17 GB/sec. Oracle Solaris 11 11/11 required very little system tuning. Some vendors try to make the point that storage ratios are of customer concern. However, storage ratio size has more to do with disk layout and the increasing capacities of disks – so this is not an important metric in which to compare systems. The SPARC T4-4 server and Oracle Solaris efficiently managed the system load of over one thousand Oracle Database parallel processes. Six Sun Storage 2540-M2 arrays were mirrored to another six Sun Storage 2540-M2 arrays on which all of the Oracle database files were placed. IO performance was high and balanced across all the arrays. The TPC-H Refresh Function (RF) simulates periodical refresh portion of Data Warehouse by adding new sales and deleting old sales data. Parallel DML (parallel insert and delete in this case) and database log performance are a key for this function and the SPARC T4-4 server outperformed both the IBM POWER7 server and HP ProLiant DL980 G7 server. (See the RF columns above.) See Also Transaction Processing Performance Council (TPC) Home Page Ideas International Benchmark Page SPARC T4-4 Server oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN Sun Storage 2540-M2 Array oracle.com OTN Disclosure Statement TPC-H, QphH, $/QphH are trademarks of Transaction Processing Performance Council (TPC). For more information, see www.tpc.org. SPARC T4-4 205,792.0 QphH@3000GB, $4.10/QphH@3000GB, available 5/31/12, 4 processors, 32 cores, 256 threads; IBM Power 780 QphH@3000GB, 192,001.1 QphH@3000GB, $6.37/QphH@3000GB, available 11/30/11, 8 processors, 32 cores, 128 threads; HP ProLiant DL980 G7 162,601.7 QphH@3000GB, $2.68/QphH@3000GB available 10/13/10, 8 processors, 64 cores, 128 threads.

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• CodePlex Daily Summary for Sunday, May 16, 2010

  CodePlex Daily Summary for Sunday, May 16, 2010New Projects3D Calculator: 3D Calc is a simple calculator application for Windows Phone 7, the purpose of this project is to demo the 3D animations capabilities of WP7 and sh...azaleas: AzaleasBlueset Studio Opensource Projects: Only for Opensource projects form Blueset Studio.Breck: A Phoenix and Jumper Moneky Production: Breck is a first person non-violent shooter developed in C++ and Dark GDK. After the main game is developed we are looking into making a sequel or...Discuz! Forum SDK: This project is use to login in and post or reply topic on discuz forum.Dominion.NET: Evolving Dominion source code originally written in VB6 and posted by "jatill" on Collectible Card Game Headquarters. Migration of the design and s...EkspSys2010-ITR: A mini project for the course Experimental System devolopment in spring 2010Facebook Graph Toolkit: This project is a .Net implementation of the Facebook Graph API. The aim of this project is to be a replacement to the existing Facebook Toolkit (h...iFree: This is a solution for Vietnamese network socialInfoPath Editor for Developer: InfoPath Editor for developer allows user to modify the html text directly inside InfoPath designer or filler and push the change back to InfoPath ...iZeit: Run your own online calendar, with blog integration, recurrence, todo list and categories.machgos dotNet Tests: Just some little test-projects for learningmim: TBAMinePost: MinePost is a game made for the first 48 hour Reddit Game Jam.Mockina: Mockina is a mock framework. Expression tree syntax is used to specify which members to mock, both public and non-public. The code is easy to under...MSBuild Launch Pad (mPad): This is just another shell extension for MSBuild to enable quick execution of MSBuild scripts via Windows Explorer context menu. (C) 2010 Lex LiPeacock: A browser like tabbed applicationPrimeCalculation: PrimeCalculation is a .NET app to calculate primes in a given range. Speed on Core2Duo 2,4GHZ: Found all primes from 0 to 1 billion in 35 seconds (...Slightly Silverlight: A Framework that leverages Silverlight for processing, business logic but standard HTML for the presentation layer.Stopwatch: Stopwatch is a tool for measuring the time. To start and pause stopwatch you only need to press a key on the keyboard. An additional context menu a...YAXLib: Yet Another XML Serialization Library for the .NET Framework: YAXLib is an XML Serialization library which helps you structure freely the XML result, choose among private and public fields to be serialized, an...New ReleasesActivate Your Glutes: v1.0.3.0: This release is a migration to VS2010, .Net 4, MVC2 and Entity Framework 4. The code has also been considerably cleaned up - taking advantage of E...AnyCAD: AnyCAD.Free.ENU.v1.1: http://www.anycad.net Modeling •2D: Line, Rectangle, Arc, Arch, Circle, Spline, Polygon •Feature: Extrude, Loft, Chamfer, Sweep, Revol •Boolean: ...Blueset Studio Opensource Projects: 多功能计算器 3.5: 稳定版本。Code for Rapid C# Windows Development eBook: LLBLGen LINQPad Data Context Driver Ver 1.0.0.0: First release of a Static LLBLGen Pro Data Context Driver for LINQPad I recommend LINQPad 4 as it seems more stable with this driver than LINQPad 2.DSQLT - Dynamic SQL Templates: Release 1.2. Some behaviour has changed!!: Attention. Some behaviour has changed! Now its necessary to use WildCards in the pattern-parameter for DSQLT.AllSourceContains DSQLT.Databases DSQ...FDS AutoCAD plug-in: FDS to AutoCAD plug-in: Basic functionality was implemented. Some routines like setting fds executable location are still not automated.Feature Builder Guidance Extensions: FBGX 2 - Standalone FX: Background: The Feature Builder Guidance is extensible and displays guidance content supplied by all the Feature Builder Guidance Extensions (FBGX...Floe IRC Client: Floe IRC Client 2010-05 R3: - You can now right click on the input box to get options for toggling bold, underline, colors, etc. - The size of the nickname column is now saved...Floe IRC Client: Floe IRC Client 2010-05 R4: - A user's channel status now appears next to their nick when they talk (e.g. @Nick or +Nick) - Fixed an error where certain kinds of network probl...HD-Trailers.NET Downloader: HD-Trailers.NET Downloader v1.0: Version 1.0 Thanks to Wolfgang for all his help. I let this project languish for too long while focusing on other things, but his involvement has ...InfoPath Editor for Developer: InfoPath Editor Beta 1: Intial Release: Can load InfoPath inner html. Can edit InfoPath inner html. InfoPath 2007 only.LinkSharp: LinkSharp 0.1.0: First release of LinkSharp. Set up iis, and use the sql script to create a new database.PowerAuras: PowerAuras V3.0.0F: This version adds better integration with GTFO New Flags Added PvP flag In 5-Man Instance In Raid Instance In Battleground In ArenaRx Contrib: V1.4: Add the ability to catch internal exception and the ability to publish error by queue adaptersSEO SiteMap: SEO SiteMap RC1: -SevenZipLib Library: v9.13.2: Stable release associated with 7z.dll 9.13 beta. Ability to create and update archives not implemente yet.Silverlight / WPF Controls: Upload, FlipPanel, DeepZoom, Animation, Encryption: Code Camp Demonstration: This code example demonstrates MVVM/MEF with WPF with attached properties,security and custom ICommand class.SQL Data Capture - Black Box Application Testing: SQLDataCapture V1.2: Added Entity Framework Support to CRUD generator (Insert Stored Procedure) and switched to VS 2010 for development.Stopwatch: Stopwatch 0.1: Stopwatch Release 0.1VCC: Latest build, v2.1.30515.0: Automatic drop of latest buildYet another developer blog - Examples: Asynchronous TreeView in ASP.NET MVC: This sample application shows how to use jQuery TreeView plugin for creating an asynchronous TreeView in ASP.NET MVC. This application is accompani...Most Popular ProjectsRawrWBFS ManagerAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)patterns & practices – Enterprise LibraryMicrosoft SQL Server Community & SamplesPHPExcelASP.NETMost Active Projectspatterns & practices – Enterprise LibraryRawrPHPExcelBlogEngine.NETMicrosoft Biology FoundationCustomer Portal Accelerator for Microsoft Dynamics CRMWindows Azure Command-line Tools for PHP DevelopersMirror Testing SystemN2 CMSStyleCop

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• OS Analytics - Deep Dive Into Your OS

  - by Eran_Steiner

  Enterprise Manager Ops Center provides a feature called "OS Analytics". This feature allows you to get a better understanding of how the Operating System is being utilized. You can research the historical usage as well as real time data. This post will show how you can benefit from OS Analytics and how it works behind the scenes. We will have a call to discuss this blog - please join us!Date: Thursday, November 1, 2012Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)1. Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833067&UID=1512092402&PW=NY2JhMmFjMmFh&RT=MiMxMQ%3D%3D2. If requested, enter your name and email address.3. If a password is required, enter the meeting password: oracle1234. Click "Join". To join the teleconference:Call-in toll-free number:       1-866-682-4770  (US/Canada)      Other countries:                https://oracle.intercallonline.com/portlets/scheduling/viewNumbers/viewNumber.do?ownerNumber=5931260&audioType=RP&viewGa=true&ga=ONConference Code:       7629343#Security code:            7777# Here is quick summary of what you can do with OS Analytics in Ops Center: View historical charts and real time value of CPU, memory, network and disk utilization Find the top CPU and Memory processes in real time or at a certain historical day Determine proper monitoring thresholds based on historical data View Solaris services status details Drill down into a process details View the busiest zones if applicable Where to start To start with OS Analytics, choose the OS asset in the tree and click the Analytics tab. You can see the CPU utilization, Memory utilization and Network utilization, along with the current real time top 5 processes in each category (click the image to see a larger version):  In the above screen, you can click each of the top 5 processes to see a more detailed view of that process. Here is an example of one of the processes: One of the cool things is that you can see the process tree for this process along with some port binding and open file descriptors. On Solaris machines with zones, you get an extra level of tabs, allowing you to get more information on the different zones: This is a good way to see the busiest zones. For example, one zone may not take a lot of CPU but it can consume a lot of memory, or perhaps network bandwidth. To see the detailed Analytics for each of the zones, simply click each of the zones in the tree and go to its Analytics tab. Next, click the "Processes" tab to see real time information of all the processes on the machine: An interesting column is the "Target" column. If you configured Ops Center to work with Enterprise Manager Cloud Control, then the two products will talk to each other and Ops Center will display the correlated target from Cloud Control in this table. If you are only using Ops Center - this column will remain empty. Next, if you view a Solaris machine, you will have a "Services" tab: By default, all services will be displayed, but you can choose to display only certain states, for example, those in maintenance or the degraded ones. You can highlight a service and choose to view the details, where you can see the Dependencies, Dependents and also the location of the service log file (not shown in the picture as you need to scroll down to see the log file). The "Threshold" tab is particularly helpful - you can view historical trends of different monitored values and based on the graph - determine what the monitoring values should be: You can ask Ops Center to suggest monitoring levels based on the historical values or you can set your own. The different colors in the graph represent the current set levels: Red for critical, Yellow for warning and Blue for Information, allowing you to quickly see how they're positioned against real data. It's important to note that when looking at longer periods, Ops Center smooths out the data and uses averages. So when looking at values such as CPU Usage, try shorter time frames which are more detailed, such as one hour or one day. Applying new monitoring values When first applying new values to monitored attributes - a popup will come up asking if it's OK to get you out of the current Monitoring Policy. This is OK if you want to either have custom monitoring for a specific machine, or if you want to use this current machine as a "Gold image" and extract a Monitoring Policy from it. You can later apply the new Monitoring Policy to other machines and also set it as a default Monitoring Profile. Once you're done with applying the different monitoring values, you can review and change them in the "Monitoring" tab. You can also click the "Extract a Monitoring Policy" in the actions pane on the right to save all the new values to a new Monitoring Policy, which can then be found under "Plan Management" -> "Monitoring Policies". Visiting the past Under the "History" tab you can "go back in time". This is very helpful when you know that a machine was busy a few hours ago (perhaps in the middle of the night?), but you were not around to take a look at it in real time. Here's a view into yesterday's data on one of the machines: You can see an interesting CPU spike happening at around 3:30 am along with some memory use. In the bottom table you can see the top 5 CPU and Memory consumers at the requested time. Very quickly you can see that this spike is related to the Solaris 11 IPS repository synchronization process using the "pkgrecv" command. The "time machine" doesn't stop here - you can also view historical data to determine which of the zones was the busiest at a given time: Under the hood The data collected is stored on each of the agents under /var/opt/sun/xvm/analytics/historical/ An "os.zip" file exists for the main OS. Inside you will find many small text files, named after the Epoch time stamp in which they were taken If you have any zones, there will be a file called "guests.zip" containing the same small files for all the zones, as well as a folder with the name of the zone along with "os.zip" in it If this is the Enterprise Controller or the Proxy Controller, you will have folders called "proxy" and "sat" in which you will find the "os.zip" for that controller The actual script collecting the data can be viewed for debugging purposes as well: On Linux, the location is: /opt/sun/xvmoc/private/os_analytics/collect On Solaris, the location is /opt/SUNWxvmoc/private/os_analytics/collect If you would like to redirect all the standard error into a file for debugging, touch the following file and the output will go into it: # touch /tmp/.collect.stderr   The temporary data is collected under /var/opt/sun/xvm/analytics/.collectdb until it is zipped. If you would like to review the properties for the Analytics, you can view those per each agent in /opt/sun/n1gc/lib/XVM.properties. Find the section "Analytics configurable properties for OS and VSC" to view the Analytics specific values. I hope you find this helpful! Please post questions in the comments below. Eran Steiner

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• Help me solve my problem with NPR Media Player

  - by Calcipher

  First of, let me apologize for this getting a bit technical. Several weeks ago, I found that while using NPR's media player (e.g. click on 'Listen to the Show' - this is what I've been using as a test) the stream would suddenly halt after a minute or three. I could not get the stream to restart without reloading the page. Now, I assumed this was an issue with NPR's player and Linux (or just a bug in their stuff in general) so I began to dig, the following is what I have tried to date (please note, the tldr; option is to skip to the latest thing as I think I know what is causing the problem). Note: All testing has been done, for consistency purposes, on a clean install of Chromium with no pluggins running. My machine is Ubuntu 10.10x64. First thing I always try, I disabled all firewall stuff on the system (UFW, default deny all, allow ssh). No change, firewall back up for all additional tests unless otherwise noted. In any case, UFW is stateful, so connections it started on a non-specified on different ports will continue to work. I deleted my ~/.macromeda and ~/.adobe folders, restarted (just to be sure) and tried. Program still froze. I decided the problem might be with my install of flash, so I purged the version I had (and the home folders again). I installed the x64 version of flash from a PPA. This had no effect. I decided that the problem might be with the version of flash, so I purged the x64 version and installed the standard x32 version that comes with Ubuntu. No luck. Back to the x64 version for consistency, I decided to set up a 64-bit mini 'clone' of my system in VirtualBox. I was able to run the media player with no problem. I rsynced (in archive mode) my home directory from my real machine to the virtual machine (with bridged networking, so it was fully visible on the network). I also used a few tricks to install ALL of the same software (and repositories) from the real machine to the virtual machine. I was still able to listen to the player. I decided that the problem was with my install (after all, it had gone through two major version upgrades). As I have /home/ on a separate partition it was easy to reinstall and use the same trick from #6 to have my system up and running again within about an hour. I continue to have issues with the NPR Media Player. By this point the weekend had come. At work, I use a wired connection while at home I use a wireless connection. For some reason I forgot that I was having problems and used the NPR Media Player over the weekend. Low and behold it worked just fine at home on wireless (note: for various reasons, I could not test this on wired at home). Following from #6, I decided that the problem was either something with the network at work or still something with my account. As the latter was easier to test, I created a new account on my system and used that at work. The Media Player worked. At a loss, I decided to watch the traffic with tshark (the text based brother of wireshark) - X's to protect the innocent, I am the XXX.24.200.XXX: sudo tshark -i eth0 -p -t a -R "ip.addr == XXX.24.200.XXX && ip.addr == XXX.166.98.XXX" As you would expect, there were tons and tons of packets, but each and every time the player froze, this is what I got 08:42:20.679200 XXX.166.98.XXX - XXX.24.200.XXX TCP macromedia-fcs 56371 [PSH, ACK] Seq=817686 Ack=6 Win=65535 Len=1448 TSV=495713325 TSER=396467 08:42:20.718602 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=396475 TSER=495713325 08:42:21.050183 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495713362 TSER=396475 08:42:21.050221 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=396508 TSER=495713362 08:42:21.680548 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495713425 TSER=396508 08:42:21.680605 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=396571 TSER=495713425 08:42:22.910354 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495713548 TSER=396571 08:42:22.910400 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=396694 TSER=495713548 08:42:25.340458 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495713791 TSER=396694 08:42:25.340517 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=396937 TSER=495713791 08:42:30.170698 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495714274 TSER=396937 08:42:30.170746 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=397420 TSER=495714274 08:42:39.801738 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495715237 TSER=397420 08:42:39.801784 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=398383 TSER=495715237 08:42:59.032648 XXX.166.98.XXX - XXX.24.200.XXX TCP [TCP ZeroWindowProbe] macromedia-fcs 56371 [ACK] Seq=819134 Ack=6 Win=65535 Len=1 TSV=495717160 TSER=398383 08:42:59.032696 XXX.24.200.XXX - XXX.166.98.XXX TCP [TCP ZeroWindowProbeAck] [TCP ZeroWindow] 56371 macromedia-fcs [ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=400306 TSER=495717160 08:43:00.267721 XXX.24.200.XXX - XXX.166.98.XXX TCP 56371 macromedia-fcs [FIN, ACK] Seq=6 Ack=819134 Win=0 Len=0 TSV=400430 TSER=495717160 08:43:00.267827 XXX.24.200.XXX - XXX.166.98.XXX TCP 56371 macromedia-fcs [RST, ACK] Seq=7 Ack=819134 Win=65535 Len=0 TSV=400430 TSER=495717160 So, as you can see, my machine is sending out a ZeroWindow packet (which I think means some buffer or another filled up) which causes the Media Player to halt (unfortunately, terminally - no controls on it really do anything anymore). Any ideas, at all, what would cause this? Why only on eth0 under my main account?

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• Physical Directories vs. MVC View Paths

  - by Rick Strahl

  This post falls into the bucket of operator error on my part, but I want to share this anyway because it describes an issue that has bitten me a few times now and writing it down might keep it a little stronger in my mind. I've been working on an MVC project the last few days, and at the end of a long day I accidentally moved one of my View folders from the MVC Root Folder to the project root. It must have been at the very end of the day before shutting down because tests and manual site navigation worked fine just before I quit for the night. I checked in changes and called it a night. Next day I came back, started running the app and had a lot of breaks with certain views. Oddly custom routes to these controllers/views worked, but stock /{controller}/{action} routes would not. After a bit of spelunking I realized that "Hey one of my View Folders is missing", which made some sense given the error messages I got. I looked in the recycle bin - nothing there, so rather than try to figure out what the hell happened, just restored from my last SVN checkin. At this point the folders are back… but… view access  still ends up breaking for this set of views. Specifically I'm getting the Yellow Screen of Death with: CS0103: The name 'model' does not exist in the current context Here's the full error: Server Error in '/ClassifiedsWeb' Application. Compilation ErrorDescription: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately.Compiler Error Message: CS0103: The name 'model' does not exist in the current contextSource Error: Line 1: @model ClassifiedsWeb.EntryViewModel Line 2: @{ Line 3: ViewBag.Title = Model.Entry.Title + " - " + ClassifiedsBusiness.App.Configuration.ApplicationName; Source File: c:\Projects2010\Clients\GorgeNet\Classifieds\ClassifiedsWeb\Classifieds\Show.cshtml    Line: 1 Compiler Warning Messages: Show Detailed Compiler Output: Show Complete Compilation Source: Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.272 Here's what's really odd about this error: The views now do exist in the /Views/Classifieds folder of the project, but it appears like MVC is trying to execute the views directly. This is getting pretty weird, man! So I hook up some break points in my controllers to see if my controller actions are getting fired - and sure enough it turns out they are not - but only for those views that were previously 'lost' and then restored from SVN. WTF? At this point I'm thinking that I must have messed up one of the config files, but after some more spelunking and realizing that all the other Controller views work, I give up that idea. Config's gotta be OK if other controllers and views are working. Root Folders and MVC Views don't mix As I mentioned the problem was the fact that I inadvertantly managed to drag my View folder to the root folder of the project. Here's what this looks like in my FUBAR'd project structure after I copied back /Views/Classifieds folder from SVN: There's the actual root folder in the /Views folder and the accidental copy that sits of the root. I of course did not notice the /Classifieds folder at the root because it was excluded and didn't show up in the project. Now, before you call me a complete idiot remember that this happened by accident - an accidental drag probably just before shutting down for the night. :-) So why does this break? MVC should be happy with views in the /Views/Classifieds folder right? While MVC might be happy, IIS is not. The fact that there is a physical folder on disk takes precedence over MVC's routing. In other words if a URL exists that matches a route the pysical path is accessed first. What happens here is that essentially IIS is trying to execute the .cshtml pages directly without ever routing to the Controller methods. In the error page I showed above my clue should have been that the view was served as: c:\Projects2010\Clients\GorgeNet\Classifieds\ClassifiedsWeb\Classifieds\Show.cshtml rather than c:\Projects2010\Clients\GorgeNet\Classifieds\ClassifiedsWeb\Views\Classifieds\Show.cshtml But of course I didn't notice that right away, just skimming to the end and looking at the file name. The reason that /classifieds/list actually fires that file is that the ASP.NET Web Pages engine looks for physical files on disk that match a path. IOW, when calling Web Pages you drop the .cshtml off the Razor page and IIS will serve that just fine. So: /classifieds/list looks and tries to find /classifieds/list.cshtml and executes that script. And that is exactly what's happening. Web Pages is trying to execute the .cshtml file and it fails because Web Pages knows nothing about the @model tag which is an MVC specific template extension. This is why my breakpoints in the controller methods didn't fire and it also explains why the error mentions that the @model key word is invalid (@model is an MVC provided template enhancement to the Razor Engine). The solution of course is super simple: Delete the accidentally created root folder and the problem is solved. Routing and Physical Paths I've run into problems with this before actually. In the past I've had a number of applications that had a physical /Admin folder which also would conflict with an MVC Admin controller. More than once I ended up wondering why the index route (/Admin/) was not working properly. If a physical /Admin folder exists /Admin will not route to the Index action (or whatever default action you have set up, but instead try to list the directory or show the default document in the folder. The only way to force the index page through MVC is to explicitly use /Admin/Index. Makes perfect sense once you realize the physical folder is there, but that's easy to forget in an MVC application. As you might imagine after a few times of running into this I gave up on the Admin folder and moved everything into MVC views to handle those operations. Still it's one of those things that can easily bite you, because the behavior and error messages seem to point at completely different  problems. Moral of the story is: If you see routing problems where routes are not reaching obvious controller methods, always check to make sure there's isn't a physical path being mapped by IIS instead. That way you won't feel stupid like I did after trying a million things for about an hour before discovering my sloppy mousing behavior :-)© Rick Strahl, West Wind Technologies, 2005-2012Posted in MVC   IIS7   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Taking the training wheels off: Accelerating the Business with Oracle IAM by Brian Mozinski (Accenture)

  - by Greg Jensen

  Today, technical requirements for IAM are evolving rapidly, and the bar is continuously raised for high performance IAM solutions as organizations look to roll out high volume use cases on the back of legacy systems.  Existing solutions were often designed and architected to support offline transactions and manual processes, and the business owners today demand globally scalable infrastructure to support the growth their business cases are expected to deliver. To help IAM practitioners address these challenges and make their organizations and themselves more successful, this series we will outline the: • Taking the training wheels off: Accelerating the Business with Oracle IAM The explosive growth in expectations for IAM infrastructure, and the business cases they support to gain investment in new security programs. • "Necessity is the mother of invention": Technical solutions developed in the field Well proven tricks of the trade, used by IAM guru’s to maximize your solution while addressing the requirements of global organizations. • The Art & Science of Performance Tuning of Oracle IAM 11gR2 Real world examples of performance tuning with Oracle IAM • No Where to go but up: Extending the benefits of accelerated IAM Anything is possible, compelling new solutions organizations are unlocking with accelerated Oracle IAM Let’s get started … by talking about the changing dynamics driving these discussions. Big Companies are getting bigger everyday, and increasingly organizations operate across state lines, multiple times zones, and in many countries or continents at the same time.  No longer is midnight to 6am a safe time to take down the system for upgrades, to run recon’s and import or update user accounts and attributes.  Further IT organizations are operating as shared services with SLA’s similar to telephone carrier levels expected by their “clients”.  Workers are moved in and out of roles on a weekly, daily, or even hourly rate and IAM is expected to support those rapid changes.  End users registering for services during business hours in Singapore are expected their access to be green-lighted in custom apps hosted in Portugal within the hour.  Many of the expectations of asynchronous systems and batched updates are not adequate and the number and types of users is growing. When organizations acted more like independent teams at functional or geographic levels it was manageable to have processes that relied on a handful of people who knew how to make things work …. Knew how to get you access to the key systems to get your job done.  Today everyone is expected to do more with less, the finance administrator previously supporting their local Atlanta sales office might now be asked to help close the books for the Johannesburg team, and access certification process once completed monthly by Joan on the 3rd floor is now done by a shared pool of resources in Sao Paulo.   Fragmented processes that rely on institutional knowledge to get access to systems and get work done quickly break down in these scenarios.  Highly robust processes that have automated workflows for connected or disconnected systems give organizations the dynamic flexibility to share work across these lines and cut costs or increase productivity. As the IT industry computing paradigms continue to change with the passing of time, and as mature or proven approaches become clear, it is normal for organizations to adjust accordingly. Businesses must manage identity in an increasingly hybrid world in which legacy on-premises IAM infrastructures are extended or replaced to support more and more interconnected and interdependent services to a wider range of users. The old legacy IAM implementation models we had relied on to manage identities no longer apply. End users expect to self-request access to services from their tablet, get supervisor approval over mobile devices and email, and launch the application even if is hosted on the cloud, or run by a partner, vendor, or service provider. While user expectations are higher, they are also simpler … logging into custom desktop apps to request approvals, or going through email or paper based processes for certification is unacceptable.  Users expect security to operate within the paradigm of the application … i.e. feel like the application they are using. Citizen and customer facing applications have evolved from every where, with custom applications, 3rd party tools, and merging in from acquired entities or 3rd party OEM’s resold to expand your portfolio of services.  These all have their own user stores, authentication models, user lifecycles, session management, etc.  Often the designers/developers are no longer accessible and the documentation is limited.  Bringing together underlying directories to scale for growth, and improve user experience is critical for revenue … but also for operations. Job functions are more dynamic.... take the Olympics for example.  Endless organizations from corporations broadcasting, endorsing, or marketing through the event … to non-profit athletic foundations and public/government entities for athletes and public safety, all operate simultaneously on the world stage.  Each organization needs to spin up short-term teams, often dealing with proprietary information from hot ads to racing strategies or security plans.  IAM is expected to enable team’s to spin up, enable new applications, protect privacy, and secure critical infrastructure.  Then it needs to be disabled just as quickly as users go back to their previous responsibilities. On a more technical level … Optimized system directory; tuning guidelines and parameters are needed by businesses today. Business’s need to be making the right choices (virtual directories) and considerations via choosing the correct architectural patterns (virtual, direct, replicated, and tuning), challenge is that business need to assess and chose the correct architectural patters (centralized, virtualized, and distributed) Today's Business organizations have very complex heterogeneous enterprises that contain diverse and multifaceted information. With today's ever changing global landscape, the strategic end goal in challenging times for business is business agility. The business of identity management requires enterprise's to be more agile and more responsive than ever before. The continued proliferation of networking devices (PC, tablet, PDA's, notebooks, etc.) has caused the number of devices and users to be granted access to these devices to grow exponentially. Business needs to deploy an IAM system that can account for the demands for authentication and authorizations to these devices. Increased innovation is forcing business and organizations to centralize their identity management services. Access management needs to handle traditional web based access as well as handle new innovations around mobile, as well as address insufficient governance processes which can lead to rouge identity accounts, which can then become a source of vulnerabilities within a business’s identity platform. Risk based decisions are providing challenges to business, for an adaptive risk model to make proper access decisions via standard Web single sign on for internal and external customers,. Organizations have to move beyond simple login and passwords to address trusted relationship questions such as: Is this a trusted customer, client, or citizen? Is this a trusted employee, vendor, or partner? Is this a trusted device? Without a solid technological foundation, organizational performance, collaboration, constituent services, or any other organizational processes will languish. A Single server location presents not only network concerns for distributed user base, but identity challenges. The network risks are centered on latency of the long trip that the traffic has to take. Other risks are a performance around availability and if the single identity server is lost, all access is lost. As you can see, there are many reasons why performance tuning IAM will have a substantial impact on the success of your organization.  In our next installment in the series we roll up our sleeves and get into detailed tuning techniques used everyday by thought leaders in the field implementing Oracle Identity & Access Management Solutions.

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• Creating an SMF service for mercurial web server

  - by Chris W Beal

  I'm working on a project at the moment, which has a number of contributers. We're managing the project gate (which is stand alone) with mercurial. We want to have an easy way of seeing the changelog, so we can show management what is going on.  Luckily mercurial provides a basic web server which allows you to see the changes, and drill in to change sets. This can be run as a daemon, but as it was running on our build server, every time it was rebooted, someone needed to remember to start the process again. This is of course a classic usage of SMF. Now I'm not an experienced person at writing SMF services, so it took me 1/2 an hour or so to figure it out the first time. But going forward I should know what I'm doing a bit better. I did reference this doc extensively. Taking a step back, the command to start the mercurial web server is $ hg serve -p <port number> -d So we somehow need to get SMF to run that command for us. In the simplest form, SMF services are really made up of two components. The manifest Usually lives in /var/svc/manifest somewhere Can be imported from any location The method Usually live in /lib/svc/method I simply put the script straight in that directory. Not very repeatable, but it worked Can take an argument of start, stop, or refresh Lets start with the manifest. This looks pretty complex, but all it's doing is describing the service name, the dependencies, the start and stop methods, and some properties. The properties can be by instance, that is to say I could have multiple hg serve processes handling different mercurial projects, on different ports simultaneously Here is the manifest I wrote. I stole extensively from the examples in the Documentation. So my manifest looks like this $ cat hg-serve.xml <?xml version="1.0"?> <!DOCTYPE service_bundle SYSTEM "/usr/share/lib/xml/dtd/service_bundle.dtd.1"> <service_bundle type='manifest' name='hg-serve'> <service name='application/network/hg-serve' type='service' version='1'> <dependency name='network' grouping='require_all' restart_on='none' type='service'> <service_fmri value='svc:/milestone/network:default' /> </dependency> <exec_method type='method' name='start' exec='/lib/svc/method/hg-serve %m' timeout_seconds='2' /> <exec_method type='method' name='stop' exec=':kill' timeout_seconds='2'> </exec_method> <instance name='project-gate' enabled='true'> <method_context> <method_credential user='root' group='root' /> </method_context> <property_group name='hg-serve' type='application'> <propval name='path' type='astring' value='/src/project-gate'/> <propval name='port' type='astring' value='9998' /> </property_group> </instance> <stability value='Evolving' /> <template> <common_name> <loctext xml:lang='C'>hg-serve</loctext> </common_name> <documentation> <manpage title='hg' section='1' /> </documentation> </template> </service> </service_bundle> So the only things I had to decide on in this are the service name "application/network/hg-serve" the start and stop methods (more of which later) and the properties. This is the information I need to pass to the start method script. In my case the port I want to start the web server on "9998", and the path to the source gate "/src/project-gate". These can be read in to the start method. So now lets look at the method scripts $ cat /lib/svc/method/hg-serve #!/sbin/sh # # # Copyright (c) 2012, Oracle and/or its affiliates. All rights reserved. # # Standard prolog # . /lib/svc/share/smf_include.sh if [ -z $SMF_FMRI ]; then echo "SMF framework variables are not initialized." exit $SMF_EXIT_ERR fi # # Build the command line flags # # Get the port and directory from the SMF properties port=`svcprop -c -p hg-serve/port $SMF_FMRI` dir=`svcprop -c -p hg-serve/path $SMF_FMRI` echo "$1" case "$1" in 'start') cd $dir /usr/bin/hg serve -d -p $port ;; *) echo "Usage: $0 {start|refresh|stop}" exit 1 ;; esac exit $SMF_EXIT_OK This is all pretty self explanatory, we read the port and directory using svcprop, and use those simply to run a command in the start case. We don't need to implement a stop case, as the manifest says to use "exec=':kill'for the stop method. Now all we need to do is import the manifest and start the service, but first verify the manifest # svccfg verify /path/to/hg-serve.xml If that doesn't give an error try importing it # svccfg import /path/to/hg-serve.xml If like me you originally put the hg-serve.xml file in /var/svc/manifest somewhere you'll get an error and told to restart the import service svccfg: Restarting svc:/system/manifest-import The manifest being imported is from a standard location and should be imported with the command : svcadm restart svc:/system/manifest-import # svcadm restart svc:/system/manifest-import and you're nearly done. You can look at the service using svcs -l # svcs -l hg-serve fmri svc:/application/network/hg-serve:project-gate name hg-serve enabled false state disabled next_state none state_time Thu May 31 16:11:47 2012 logfile /var/svc/log/application-network-hg-serve:project-gate.log restarter svc:/system/svc/restarter:default contract_id 15749 manifest /var/svc/manifest/network/hg/hg-serve.xml dependency require_all/none svc:/milestone/network:default (online) And look at the interesting properties # svcprop hg-serve hg-serve/path astring /src/project-gate hg-serve/port astring 9998 ...stuff deleted.... Then simply enable the service and if every things gone right, you can point your browser at http://server:9998 and get a nice graphical log of project activity. # svcadm enable hg-serve # svcs -l hg-serve fmri svc:/application/network/hg-serve:project-gate name hg-serve enabled true state online next_state none state_time Thu May 31 16:18:11 2012 logfile /var/svc/log/application-network-hg-serve:project-gate.log restarter svc:/system/svc/restarter:default contract_id 15858 manifest /var/svc/manifest/network/hg/hg-serve.xml dependency require_all/none svc:/milestone/network:default (online) None of this is rocket science, but a bit fiddly. Hence I thought I'd blog it. It might just be you see this in google and it clicks with you more than one of the many other blogs or how tos about it. Plus I can always refer back to it myself in 3 weeks, when I want to add another project to the server, and I've forgotten how to do it.

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• Using Node.js as an accelerator for WCF REST services

  - by Elton Stoneman

  Node.js is a server-side JavaScript platform "for easily building fast, scalable network applications". It's built on Google's V8 JavaScript engine and uses an (almost) entirely async event-driven processing model, running in a single thread. If you're new to Node and your reaction is "why would I want to run JavaScript on the server side?", this is the headline answer: in 150 lines of JavaScript you can build a Node.js app which works as an accelerator for WCF REST services*. It can double your messages-per-second throughput, halve your CPU workload and use one-fifth of the memory footprint, compared to the WCF services direct.   Well, it can if: 1) your WCF services are first-class HTTP citizens, honouring client cache ETag headers in request and response; 2) your services do a reasonable amount of work to build a response; 3) your data is read more often than it's written. In one of my projects I have a set of REST services in WCF which deal with data that only gets updated weekly, but which can be read hundreds of times an hour. The services issue ETags and will return a 304 if the client sends a request with the current ETag, which means in the most common scenario the client uses its local cached copy. But when the weekly update happens, then all the client caches are invalidated and they all need the same new data. Then the service will get hundreds of requests with old ETags, and they go through the full service stack to build the same response for each, taking up threads and processing time. Part of that processing means going off to a database on a separate cloud, which introduces more latency and downtime potential.   We can use ASP.NET output caching with WCF to solve the repeated processing problem, but the server will still be thread-bound on incoming requests, and to get the current ETags reliably needs a database call per request. The accelerator solves that by running as a proxy - all client calls come into the proxy, and the proxy routes calls to the underlying REST service. We could use Node as a straight passthrough proxy and expect some benefit, as the server would be less thread-bound, but we would still have one WCF and one database call per proxy call. But add some smart caching logic to the proxy, and share ETags between Node and WCF (so the proxy doesn't even need to call the servcie to get the current ETag), and the underlying service will only be invoked when data has changed, and then only once - all subsequent client requests will be served from the proxy cache.   I've built this as a sample up on GitHub: NodeWcfAccelerator on sixeyed.codegallery. Here's how the architecture looks:     The code is very simple. The Node proxy runs on port 8010 and all client requests target the proxy. If the client request has an ETag header then the proxy looks up the ETag in the tag cache to see if it is current - the sample uses memcached to share ETags between .NET and Node. If the ETag from the client matches the current server tag, the proxy sends a 304 response with an empty body to the client, telling it to use its own cached version of the data. If the ETag from the client is stale, the proxy looks for a local cached version of the response, checking for a file named after the current ETag. If that file exists, its contents are returned to the client as the body in a 200 response, which includes the current ETag in the header. If the proxy does not have a local cached file for the service response, it calls the service, and writes the WCF response to the local cache file, and to the body of a 200 response for the client. So the WCF service is only troubled if both client and proxy have stale (or no) caches.   The only (vaguely) clever bit in the sample is using the ETag cache, so the proxy can serve cached requests without any communication with the underlying service, which it does completely generically, so the proxy has no notion of what it is serving or what the services it proxies are doing. The relative path from the URL is used as the lookup key, so there's no shared key-generation logic between .NET and Node, and when WCF stores a tag it also stores the "read" URL against the ETag so it can be used for a reverse lookup, e.g:   Key Value /WcfSampleService/PersonService.svc/rest/fetch/3 "28cd4796-76b8-451b-adfd-75cb50a50fa6" "28cd4796-76b8-451b-adfd-75cb50a50fa6" /WcfSampleService/PersonService.svc/rest/fetch/3    In Node we read the cache using the incoming URL path as the key and we know that "28cd4796-76b8-451b-adfd-75cb50a50fa6" is the current ETag; we look for a local cached response in /caches/28cd4796-76b8-451b-adfd-75cb50a50fa6.body (and the corresponding .header file which contains the original service response headers, so the proxy response is exactly the same as the underlying service). When the data is updated, we need to invalidate the ETag cache – which is why we need the reverse lookup in the cache. In the WCF update service, we don't need to know the URL of the related read service - we fetch the entity from the database, do a reverse lookup on the tag cache using the old ETag to get the read URL, update the new ETag against the URL, store the new reverse lookup and delete the old one.   Running Apache Bench against the two endpoints gives the headline performance comparison. Making 1000 requests with concurrency of 100, and not sending any ETag headers in the requests, with the Node proxy I get 102 requests handled per second, average response time of 975 milliseconds with 90% of responses served within 850 milliseconds; going direct to WCF with the same parameters, I get 53 requests handled per second, mean response time of 1853 milliseconds, with 90% of response served within 3260 milliseconds. Informally monitoring server usage during the tests, Node maxed at 20% CPU and 20Mb memory; IIS maxed at 60% CPU and 100Mb memory.   Note that the sample WCF service does a database read and sleeps for 250 milliseconds to simulate a moderate processing load, so this is *not* a baseline Node-vs-WCF comparison, but for similar scenarios where the  service call is expensive but applicable to numerous clients for a long timespan, the performance boost from the accelerator is considerable.     * - actually, the accelerator will work nicely for any HTTP request, where the URL (path + querystring) uniquely identifies a resource. In the sample, there is an assumption that the ETag is a GUID wrapped in double-quotes (e.g. "28cd4796-76b8-451b-adfd-75cb50a50fa6") – which is the default for WCF services. I use that assumption to name the cache files uniquely, but it is a trivial change to adapt to other ETag formats.

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• Reg Gets a Job at Red Gate (and what happens behind the scenes)

  - by red(at)work

  Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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• Applications: How to create a custom dialog box for Windows Mobile 6 (native)

  - by TechTwaddle

  Ashraf, on the MSDN forum, asks, “Is there a way to make a default choice for the messagebox that happens after a period of time if the user doesn't choose (Clicked ) Yes or No buttons.” To elaborate, the requirement is to show a message box to the user with certain options to select, and if the user does not respond within a predefined time limit (say 8 seconds) then the message box must dismiss itself and select a default option. Now such a functionality is not available with the MessageBox() api, you will have to write your own custom dialog box. Surely, creating a dialog box is quite a simple task using the DialogBox() api, and we have been creating full screen dialog boxes all the while. So how will this custom message box be any different? It’s not much different from a regular dialog box except for a few changes in its properties. First, it has a title bar but no buttons on the title bar (no ‘x’ or ‘ok’ button on the title bar), it doesn’t occupy full screen and it contains the controls that you put into it, thus justifying the title ‘custom’. So in this post we create a custom dialog box with two buttons, ‘Black’ and ‘White’. The user is given 8 seconds to select one of those colours, if the user doesn’t make a selection in 8 seconds, the default option ‘Black’ is selected. Before going into the implementation here is a video of how the dialog box works; Custom dialog box To start off, add a new dialog resource into your application, size it appropriately and add whatever controls you need to the dialog. In my case, I added two static text labels and two buttons, as below; Now we need to write up the window procedure for this dialog, here is the complete function; BOOL CALLBACK CustomDialogProc(HWND hDlg, UINT uMessage, WPARAM wParam, LPARAM lParam) {     int wmID, wmEvent;     PAINTSTRUCT ps;     HDC hdc;     static int timeCount = 0;     switch(uMessage)     {         case WM_INITDIALOG:             {                 SHINITDLGINFO shidi;                 memset(&shidi, 0, sizeof(shidi));                 shidi.dwMask = SHIDIM_FLAGS;                 //shidi.dwFlags = SHIDIF_DONEBUTTON | SHIDIF_SIPDOWN | SHIDIF_SIZEDLGFULLSCREEN | SHIDIF_EMPTYMENU;                 shidi.dwFlags = SHIDIF_SIPDOWN | SHIDIF_EMPTYMENU;                 shidi.hDlg = hDlg;                 SHInitDialog(&shidi);                 SHDoneButton(hDlg, SHDB_HIDE);                 timeCount = 0;                 SetWindowText(GetDlgItem(hDlg, IDC_STATIC_TIME_REMAINING), L"Time remaining: 8 second(s)");                 SetTimer(hDlg, MY_TIMER, 1000, NULL);             }             return TRUE;         case WM_COMMAND:             {                 wmID = LOWORD(wParam);                 wmEvent = HIWORD(wParam);                 switch(wmID)                 {                     case IDC_BUTTON_BLACK:                         KillTimer(hDlg, MY_TIMER);                         EndDialog(hDlg, IDC_BUTTON_BLACK);                         break;                     case IDC_BUTTON_WHITE:                         KillTimer(hDlg, MY_TIMER);                         EndDialog(hDlg, IDC_BUTTON_WHITE);                         break;                 }             }             break;         case WM_TIMER:             {                 if (wParam == MY_TIMER)                 {                     WCHAR wszText[128];                     memset(&wszText, 0, sizeof(wszText));                     timeCount++;                     //8 seconds are over, dismiss the dialog, select def value                     if (timeCount >= 8)                     {                         KillTimer(hDlg, MY_TIMER);                         EndDialog(hDlg, IDC_BUTTON_BLACK_DEF);                     }                     wsprintf(wszText, L"Time remaining: %d second(s)", 8-timeCount);                     SetWindowText(GetDlgItem(hDlg, IDC_STATIC_TIME_REMAINING), wszText);                     UpdateWindow(GetDlgItem(hDlg, IDC_STATIC_TIME_REMAINING));                 }             }             break;         case WM_PAINT:             {                 hdc = BeginPaint(hDlg, &ps);                 EndPaint(hDlg, &ps);             }             break;     }     return FALSE; } The MSDN documentation mentions that you need to specify the flag WS_NONAVDONEBUTTON, but I got an error saying that the value could not be found, so we can ignore this for now. Next up, while calling SHInitDialog() for your custom dialog, make sure that you don’t specify SHDIF_DONEBUTTON in the dwFlags member of the SHINITDIALOG structure, this member makes the ‘ok’ button appear on the dialog title bar. Finally, we need to call SHDoneButton() with SHDB_HIDE flag to, well, hide the Done button. The ‘Done’ button is the same as the ‘ok’ button, so this step might seem redundant, and the dialog works fine without calling SHDoneButton() too, but it’s better to stick with the documentation (; So you can see that we have followed all these steps above, under WM_INITDIALOG. We also setup a few things like a variable to keep track of the time, and setting off a one second timer. Every time the timer fires, we receive a WM_TIMER message. We then update the static label displaying the amount of time left to the user. If 8 seconds go by without the user selecting any option, we kill the timer and end the dialog with IDC_BUTTON_BLACK_DEF. This is just a #define’d integer value, make sure it’s unique. You’ll see why this is important. If the user makes a selection, either Black or White, we kill the timer and end the dialog with corresponding selection the user made, that is, either IDC_BUTTON_BLACK or IDC_BUTTON_WHITE. Ok, so now our custom dialog is ready to be used. I invoke the custom dialog from a menu entry in the main windows as below, case IDM_MENU_CUSTOMDLG:     {         int ret = DialogBox(g_hInst, MAKEINTRESOURCE(IDD_CUSTOM_DIALOG), hWnd, CustomDialogProc);         switch(ret)         {             case IDC_BUTTON_BLACK_DEF:                 SetWindowText(g_hStaticSelection, L"You Selected: Black (default)");                 break;             case IDC_BUTTON_BLACK:                 SetWindowText(g_hStaticSelection, L"You Selected: Black");                 break;             case IDC_BUTTON_WHITE:                 SetWindowText(g_hStaticSelection, L"You Selected: White");                 break;         }         UpdateWindow(g_hStaticSelection);     }     break; So you see why ending the dialog with the corresponding value was important, that’s what the DialogBox() api returns with. And in the main window I update a static text label to show which option was selected. I cranked this out in about an hour, and unfortunately don’t have time for a managed C# version. That will have to be another post, if I manage to get it working that is (;

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• More Fun With Math

  - by PointsToShare

  More Fun with Math   The runaway student – three different ways of solving one problem Here is a problem I read in a Russian site: A student is running away. He is moving at 1 mph. Pursuing him are a lion, a tiger and his math teacher. The lion is 40 miles behind and moving at 6 mph. The tiger is 28 miles behind and moving at 4 mph. His math teacher is 30 miles behind and moving at 5 mph. Who will catch him first? Analysis Obviously we have a set of three problems. They are all basically the same, but the details are different. The problems are of the same class. Here is a little excursion into computer science. One of the things we strive to do is to create solutions for classes of problems rather than individual problems. In your daily routine, you call it re-usability. Not all classes of problems have such solutions. If a class has a general (re-usable) solution, it is called computable. Otherwise it is unsolvable. Within unsolvable classes, we may still solve individual (some but not all) problems, albeit with different approaches to each. Luckily the vast majority of our daily problems are computable, and the 3 problems of our runaway student belong to a computable class. So, let’s solve for the catch-up time by the math teacher, after all she is the most frightening. She might even make the poor runaway solve this very problem – perish the thought! Method 1 – numerical analysis. At 30 miles and 5 mph, it’ll take her 6 hours to come to where the student was to begin with. But by then the student has advanced by 6 miles. 6 miles require 6/5 hours, but by then the student advanced by another 6/5 of a mile as well. And so on and so forth. So what are we to do? One way is to write code and iterate it until we have solved it. But this is an infinite process so we’ll end up with an infinite loop. So what to do? We’ll use the principles of numerical analysis. Any calculator – your computer included – has a limited number of digits. A double floating point number is good for about 14 digits. Nothing can be computed at a greater accuracy than that. This means that we will not iterate ad infinidum, but rather to the point where 2 consecutive iterations yield the same result. When we do financial computations, we don’t even have to go that far. We stop at the 10th of a penny.  It behooves us here to stop at a 10th of a second (100 milliseconds) and this will how we will avoid an infinite loop. Interestingly this alludes to the Zeno paradoxes of motion – in particular “Achilles and the Tortoise”. Zeno says exactly the same. To catch the tortoise, Achilles must always first come to where the tortoise was, but the tortoise keeps moving – hence Achilles will never catch the tortoise and our math teacher (or lion, or tiger) will never catch the student, or the policeman the thief. Here is my resolution to the paradox. The distance and time in each step are smaller and smaller, so the student will be caught. The only thing that is infinite is the iterative solution. The race is a convergent geometric process so the steps are diminishing, but each step in the solution takes the same amount of effort and time so with an infinite number of steps, we’ll spend an eternity solving it.  This BTW is an original thought that I have never seen before. But I digress. Let’s simply write the code to solve the problem. To make sure that it runs everywhere, I’ll do it in JavaScript. function LongCatchUpTime(D, PV, FV) // D is Distance; PV is Pursuers Velocity; FV is Fugitive’ Velocity {     var t = 0;     var T = 0;     var d = parseFloat(D);     var pv = parseFloat (PV);     var fv = parseFloat (FV);     t = d / pv;     while (t > 0.000001) //a 10th of a second is 1/36,000 of an hour, I used 1/100,000     {         T = T + t;         d = t * fv;         t = d / pv;     }     return T;     } By and large, the higher the Pursuer’s velocity relative to the fugitive, the faster the calculation. Solving this with the 10th of a second limit yields: 7.499999232000001 Method 2 – Geometric Series. Each step in the iteration above is smaller than the next. As you saw, we stopped iterating when the last step was small enough, small enough not to really matter.  When we have a sequence of numbers in which the ratio of each number to its predecessor is fixed we call the sequence geometric. When we are looking at the sum of sequence, we call the sequence of sums series.  Now let’s look at our student and teacher. The teacher runs 5 times faster than the student, so with each iteration the distance between them shrinks to a fifth of what it was before. This is a fixed ratio so we deal with a geometric series.  We normally designate this ratio as q and when q is less than 1 (0 < q < 1) the sum of  + … +  is  – 1) / (q – 1). When q is less than 1, it is easier to use ) / (1 - q). Now, the steps are 6 hours then 6/5 hours then 6/5*5 and so on, so q = 1/5. And the whole series is multiplied by 6. Also because q is less than 1 , 1/  diminishes to 0. So the sum is just  / (1 - q). or 1/ (1 – 1/5) = 1 / (4/5) = 5/4. This times 6 yields 7.5 hours. We can now continue with some algebra and take it back to a simpler formula. This is arduous and I am not going to do it here. Instead let’s do some simpler algebra. Method 3 – Simple Algebra. If the time to capture the fugitive is T and the fugitive travels at 1 mph, then by the time the pursuer catches him he travelled additional T miles. Time is distance divided by speed, so…. (D + T)/V = T  thus D + T = VT  and D = VT – T = (V – 1)T  and T = D/(V – 1) This “strangely” coincides with the solution we just got from the geometric sequence. This is simpler ad faster. Here is the corresponding code. function ShortCatchUpTime(D, PV, FV) {     var d = parseFloat(D);     var pv = parseFloat (PV);     var fv = parseFloat (FV);     return d / (pv - fv); } The code above, for both the iterative solution and the algebraic solution are actually for a larger class of problems.  In our original problem the student’s velocity (speed) is 1 mph. In the code it may be anything as long as it is less than the pursuer’s velocity. As long as PV > FV, the pursuer will catch up. Here is the really general formula: T = D / (PV – FV) Finally, let’s run the program for each of the pursuers.  It could not be worse. I know he’d rather be eaten alive than suffering through yet another math lesson. See the code run? Select  “Catch Up Time” in www.mgsltns.com/games.htm The host is running on Unix, so the link is case sensitive. That’s All Folks

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• Thoughts on the Nomination Committee Campaign 2014

  - by Testas

  Congratulations to Erin, Andy and Allen on making the Nomination Committee for 2014. As Mark Broadbent (@retracement) stated in his tweet, there’s a great set of individuals for the Nom Com, and I could not agree more. I know Erin and Allen, and I know how much value they will bring to the process. I don’t know Andy as well, but I am sure he will do a great job and I hope I can meet him at PASS soon. The final candidate appointed by the PASS board is Rick Bolesta, who brings a wealth of experience to the process. I also want to take the opportunity to thank all who have voted. Not just for me, but for all the candidates during the election. Your contribution is greatly appreciated. Would I apply for the Nom Com again?  Yes I would. My first election experience has been a learning experience in itself. So I accept the result and look forward to applying next year. Moving on from this, I do want to express my opinion about the lack of international representation in the election process. One of the tweets that I saw after the result was from Adam Machanic (@AdamMachanic) who commented on the lack of international members on the Nom Com. If truth be told, I was disappointed – when the candidate list was released -- that for the second time in recent elections there was a lack of international candidates on the candidate list. It feels that only Brits and Americans partake in such elections. This is a real shame, and I can’t help thinking why this is the case. Hugo Kornelis (@Hugo_Kornelis) wrote a blog here to express his thoughts. He did raise some valid points. I don’t know why there is an absence of international candidates. I know that the team at PASS are looking to improve the situation, so I do not want to give the impression that PASS are doing nothing. For reference please see Bill Graziano’ s article here to see how PASS are addressing the situation. There is a clear direction to change the rules within PASS to give greater inclusion of international members. In addition to this, I wanted to explore a couple of potential approaches to address the situation. I am not saying that they are the right answer, but when I see challenges, I like to bring potential solutions to the table. 1.       Use the PASS mission statement to define a tactical objective that engages community leaders into the election process. If you are not familiar with the PASS mission statement, let me provide it here as laid out on the PASS website. “Empower data professionals who leverage Microsoft technologies to connect, share, and learn through networking, knowledge sharing, and peer-based learning” PASS fulfil this mission statement regularly. Whether you attend SQL Saturday, SQLRally, SQLPASS and BA conference itself. The biggest value of PASS is the ability to bring our profession together. And the 24 hour hop allows you to learn from the comfort of your own office/home. This mission should be extended to define a tactical objectives that bring greater networking and knowledge sharing between PASS Chapter leaders/Regional Mentors and PASS HQ. It should help educate the leaders about the opportunities of elections and how leaders can become involved. I know PASS engage with Chapter leaders on a regular basis to discuss community matters for the benefit of PASS members. How could this be achieved? Perhaps PASS could perform a quarterly virtual meeting that specifically looks at helping leaders become more involved with the election process 2.       Evolve the Global Growth Strategy into a Global Engagement Strategy. One of the remits of the PASS board over the last couple of years is the Global Growth strategy. This has been very successful as we have seen the massive growth of events across the world. For that, I congratulate the board for this success. Perhaps the time is now right to look at solidifying this success, through a Global Engagement Strategy that starts with the collaboration of Chapter Leaders, Regional Mentors and Evangelists in their respective Countries or Regions. The engagement strategy should look at increasing collaboration between community leaders for the benefit of their respective communities. It should also provide a channel for encouraging leaders to put themselves forward for the elections. How could this be achieved? In the UK, there has been a big growth in PASS Chapters and SQL Server Events that was approaching saturation point. The introduction of the Community Engagement Day -- channelled through the SQLBits conference -- has enabled Chapter Leaders to collaborate, connect and share with PASS, Sponsors and Microsoft. It also provides the ability for Chapter Leaders to speak directly to the PASS representatives from PASSHQ. This brings with it the ability for PASS community evangelists to communicate PASS objectives. It has also been the event where we have found out; and/or encouraged, Chapter Leaders to put themselves forward for elections. People like encouragement and validation when going for something like an election, and being able to discuss this with peers at a dedicated event provides a useful platform. PASS has the people in place already to facilitate such an event. Regional Mentors could potentially help organise such events on an annual basis, with PASSHQ providing support in providing a room/Lync access for the event to take place. It would be really good if a PASSHQ representative could attend in person as well.   3.       Restrict candidates to serve only a limited number of terms. A frequent comment I saw on social networking was that the elections can be seen by some as a popularity conference. Perhaps by limiting the number of terms that an individual can serve on either the Nom Com or the BOD, other candidates may be encouraged to be more actively involved within the PASS election process. I don’t think that the current byelaws deal with this particular suggestion. I also saw a couple of tweets that stated that more active community members did not apply for the Nom Com. I struggled to understand how the individuals of the tweets measured “more active”. It just also further solidified the subjective nature of elections. In the absence of how candidates are put forward for the elections. Then a restriction of terms enables the opportunity to be extended to others. How could this be achieved? Set a resolution that is put to a community vote as to the viability of such a solution. For example, the questions for the vote could be: Should individuals in the Nom Com and BoD be limited to a certain number of terms?  Yes/No. What is the maximum number of terms a candidate could serve?   It would be simple to execute such a vote, and the community will have an opportunity to have a say in an important aspect of the PASS organisation. And is the change is successful, then add it as a byelaw.   So there are some of my thoughts. I am not saying they are right or wrong. But I do hope that there is a concerted effort to encourage more candidates from other reaches of the Globe to become involved with future elections.   It would be good to hear your thoughts   Thanks   Chris

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• Girl's Day 2012 in Potsdam

  - by jessica.ebbelaar(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} Every year in April Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , technical enterprises and other organisations are invited to organise an open day for girls – called Girl´s Day. It has become a tradition for Oracle for more than 6 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} years, to participate in this special day and to encourage girls to discover technical work environments.   On the 26th of April 2012, 27 pupils aged 12 to 15 came to Oracle’s office in Potsdam in order to obtain interesting insights about Oracle´s business practices. An interactive Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} four-hour program was specifically organized for all participants. At first, all pupils got to know Oracle as an enterprise with it’s different departments and it’s particular „business language“. What is hardware and software? Why do companies need a database? Questions as such were tailored and simply illustrated by 13 colleagues from the areas of Sales, Sales Consulting, Support and Recruitment.   Followed by a short introduction about career paths from our female colleagues and their respective departments, the girls decided, according to their interests, which business area they would like to get more insights from. Based on their decision the groups were set up and the girls than discovered the work places. This helped everyone to dive deep into the everyday work life, how the offices are structured and how communication with clients is done via web conferences. All girls were encouraged to take part in the conference together with their Oracle advisor. 12 o´clock – lunch time. Besides a well-prepared buffet Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , all girls had now the opportunity to get all open questions clarified or to ask questions they did not dare to ask in front of a big group. After the lunch break, Anja Raack from the Graduate Recruitment team presented more about recruitment topics and gave useful advice on how to write professional emails.   After a short group assignment, where all participants had to identify common mistakes done in an email, a quiz completed this special day. All 5 groups showed a lot of enthusiasm during this game but no one had to worry as every single participant was rewarded with a prize and certificate.   To sum it up, we were very proud to host the girls for half a day and were impressed by their dedication. Hopefully, sooner or later, we will see some of them coming back to Oracle – either for the next Girl´s Day or one of our entry level positions. This day has shown that everyone can start a challenging career within an exciting industry. What matters is dedication and commitment to strive for the best.  Do you want to find out more about our job opportunities? Follow us on http://campus.oracle.com.

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• Fraud Detection with the SQL Server Suite Part 2

  - by Dejan Sarka

  This is the second part of the fraud detection whitepaper. You can find the first part in my previous blog post about this topic. My Approach to Data Mining Projects It is impossible to evaluate the time and money needed for a complete fraud detection infrastructure in advance. Personally, I do not know the customer’s data in advance. I don’t know whether there is already an existing infrastructure, like a data warehouse, in place, or whether we would need to build one from scratch. Therefore, I always suggest to start with a proof-of-concept (POC) project. A POC takes something between 5 and 10 working days, and involves personnel from the customer’s site – either employees or outsourced consultants. The team should include a subject matter expert (SME) and at least one information technology (IT) expert. The SME must be familiar with both the domain in question as well as the meaning of data at hand, while the IT expert should be familiar with the structure of data, how to access it, and have some programming (preferably Transact-SQL) knowledge. With more than one IT expert the most time consuming work, namely data preparation and overview, can be completed sooner. I assume that the relevant data is already extracted and available at the very beginning of the POC project. If a customer wants to have their people involved in the project directly and requests the transfer of knowledge, the project begins with training. I strongly advise this approach as it offers the establishment of a common background for all people involved, the understanding of how the algorithms work and the understanding of how the results should be interpreted, a way of becoming familiar with the SQL Server suite, and more. Once the data has been extracted, the customer’s SME (i.e. the analyst), and the IT expert assigned to the project will learn how to prepare the data in an efficient manner. Together with me, knowledge and expertise allow us to focus immediately on the most interesting attributes and identify any additional, calculated, ones soon after. By employing our programming knowledge, we can, for example, prepare tens of derived variables, detect outliers, identify the relationships between pairs of input variables, and more, in only two or three days, depending on the quantity and the quality of input data. I favor the customer’s decision of assigning additional personnel to the project. For example, I actually prefer to work with two teams simultaneously. I demonstrate and explain the subject matter by applying techniques directly on the data managed by each team, and then both teams continue to work on the data overview and data preparation under our supervision. I explain to the teams what kind of results we expect, the reasons why they are needed, and how to achieve them. Afterwards we review and explain the results, and continue with new instructions, until we resolve all known problems. Simultaneously with the data preparation the data overview is performed. The logic behind this task is the same – again I show to the teams involved the expected results, how to achieve them and what they mean. This is also done in multiple cycles as is the case with data preparation, because, quite frankly, both tasks are completely interleaved. A specific objective of the data overview is of principal importance – it is represented by a simple star schema and a simple OLAP cube that will first of all simplify data discovery and interpretation of the results, and will also prove useful in the following tasks. The presence of the customer’s SME is the key to resolving possible issues with the actual meaning of the data. We can always replace the IT part of the team with another database developer; however, we cannot conduct this kind of a project without the customer’s SME. After the data preparation and when the data overview is available, we begin the scientific part of the project. I assist the team in developing a variety of models, and in interpreting the results. The results are presented graphically, in an intuitive way. While it is possible to interpret the results on the fly, a much more appropriate alternative is possible if the initial training was also performed, because it allows the customer’s personnel to interpret the results by themselves, with only some guidance from me. The models are evaluated immediately by using several different techniques. One of the techniques includes evaluation over time, where we use an OLAP cube. After evaluating the models, we select the most appropriate model to be deployed for a production test; this allows the team to understand the deployment process. There are many possibilities of deploying data mining models into production; at the POC stage, we select the one that can be completed quickly. Typically, this means that we add the mining model as an additional dimension to an existing DW or OLAP cube, or to the OLAP cube developed during the data overview phase. Finally, we spend some time presenting the results of the POC project to the stakeholders and managers. Even from a POC, the customer will receive lots of benefits, all at the sole risk of spending money and time for a single 5 to 10 day project: The customer learns the basic patterns of frauds and fraud detection The customer learns how to do the entire cycle with their own people, only relying on me for the most complex problems The customer’s analysts learn how to perform much more in-depth analyses than they ever thought possible The customer’s IT experts learn how to perform data extraction and preparation much more efficiently than they did before All of the attendees of this training learn how to use their own creativity to implement further improvements of the process and procedures, even after the solution has been deployed to production The POC output for a smaller company or for a subsidiary of a larger company can actually be considered a finished, production-ready solution It is possible to utilize the results of the POC project at subsidiary level, as a finished POC project for the entire enterprise Typically, the project results in several important “side effects” Improved data quality Improved employee job satisfaction, as they are able to proactively contribute to the central knowledge about fraud patterns in the organization Because eventually more minds get to be involved in the enterprise, the company should expect more and better fraud detection patterns After the POC project is completed as described above, the actual project would not need months of engagement from my side. This is possible due to our preference to transfer the knowledge onto the customer’s employees: typically, the customer will use the results of the POC project for some time, and only engage me again to complete the project, or to ask for additional expertise if the complexity of the problem increases significantly. I usually expect to perform the following tasks: Establish the final infrastructure to measure the efficiency of the deployed models Deploy the models in additional scenarios Through reports By including Data Mining Extensions (DMX) queries in OLTP applications to support real-time early warnings Include data mining models as dimensions in OLAP cubes, if this was not done already during the POC project Create smart ETL applications that divert suspicious data for immediate or later inspection I would also offer to investigate how the outcome could be transferred automatically to the central system; for instance, if the POC project was performed in a subsidiary whereas a central system is available as well Of course, for the actual project, I would repeat the data and model preparation as needed It is virtually impossible to tell in advance how much time the deployment would take, before we decide together with customer what exactly the deployment process should cover. Without considering the deployment part, and with the POC project conducted as suggested above (including the transfer of knowledge), the actual project should still only take additional 5 to 10 days. The approximate timeline for the POC project is, as follows: 1-2 days of training 2-3 days for data preparation and data overview 2 days for creating and evaluating the models 1 day for initial preparation of the continuous learning infrastructure 1 day for presentation of the results and discussion of further actions Quite frequently I receive the following question: are we going to find the best possible model during the POC project, or during the actual project? My answer is always quite simple: I do not know. Maybe, if we would spend just one hour more for data preparation, or create just one more model, we could get better patterns and predictions. However, we simply must stop somewhere, and the best possible way to do this, according to my experience, is to restrict the time spent on the project in advance, after an agreement with the customer. You must also never forget that, because we build the complete learning infrastructure and transfer the knowledge, the customer will be capable of doing further investigations independently and improve the models and predictions over time without the need for a constant engagement with me.

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• Getting your bearings and defining the project objective

  - by johndoucette

  I wrote this two years ago and thought it was worth posting… Some may think this is a daunting task and some may even say “what a waste of time” and want to open MS Project and start typing out tasks because someone asked for an estimate and a task list. Hell, maybe you even use Excel and pump out a spreadsheet with some real scientific formula for guessing how long it will take to code a bunch of classes. However, this short exercise will provide the basis for the entire project, whether small or large and be a great friend when communicating to anyone on your team or even your client. I call this the Project Brief. If you find yourself going beyond a single page, then you must decompose the sections and summarize your findings so there is a complete and clear picture of the project you are working on in a relatively short statement. Here is a great quote from the PMBOK (Project Management Body of Knowledge) relative to what a project is;   A project is a temporary endeavor undertaken to create a unique product, service or result. With this in mind, the project brief should encompass the entirety (objective) of the endeavor in its explanation and what it will take (goals) to create the product, service or result (deliverables). Normally the process of identifying the project objective is done during the first stage of a project called the Project Kickoff, but you can perform this very important step anytime to help you get a bearing. There are many more parts to helping a project stay on course, but this is usually the foundation where it can be grounded on. Through a series of 3 exercises, you should be able to come up with the objective, goals and deliverables on your project. Follow these steps, and in no time (about &frac12; hour), you will have the foundation of your project plan. (See examples below) Exercise 1 – Objectives Begin with the end in mind. Think about your project in business terms with a couple things to help you understand the objective; Reference the business benefit in terms of cost, speed and / or quality, Provide a higher level of what the outcome will look like (future sense) It should be non-measurable, that’s what the goals are all about The output should be a single paragraph with three sentences and take 10 minutes to write. *Typically, agreement must be reached on the objectives of the project before you would proceed to the next steps of the project. Exercise 2 – Goals A project goal is a statement that answers questions about who, what, why, where and when. A good project goal statement; Answers the five “W” questions for the project Is measurable in each of its parts Is published and agreed on by all the owners This helps the Project Manager receive confirmation on defining the project target. Using the established project objective done in the first exercise, think about the things it will take to get the job done. Think about tangible activities which are the top level tasks in a typical Work Breakdown Structure (WBS). The overall goal statement plus all the deliverables (next exercise) can be seen as the project team’s contract with the project owners. Write 3 - 5 goals in about 10 minutes. You should not write the words “Who, what, why, where and when, but merely be able to answer the questions when you read a goal. Exercise 3 – Deliverables Every project creates some type of output and these outputs are called deliverables. There are two classes of deliverables; Internal – produced for project team members to meet their goals External – produced for project owners to meet their expectations The list you enter here provides a checklist for the team’s delivery and/or is a statement of all the expectations of the project owners. Here are some typical project deliverables; Product and product documentation End product/system Requirements/feature documents Installation guides Demo/prototype System design documents User guides/help files Plans Project plan Training plan Conversion/installation/delivery plan Test plans Documentation plan Communication plan Reports and general documentation Progress reports System acceptance tests Outstanding bug list Procedures Risk and issue logs Project history Deliverables should go with each of the goals. Have 3-5 deliverables for each goal. When you are done, you will have established a great foundation for the clarity of your project. This exercise can take some time, but with practice, you should be able to whip this one out in 10 minutes as well, especially if you are intimate with an ongoing project. Samples  Objective [Client] is implementing a series of MOSS sites to support external public (Internet), internal employee (Intranet) and an external secure (password protected Internet) applications. This project will focus on the public-facing web site and will provide [Client] with architectural recommendations based on the current design being done by their design partner [Partner] and the internal Content Team. In addition, it will provide [Client] with a development plan and confidence they need to deploy a world class public Internet website. Goals 1.  [Consultant] will provide technical guidance and set project team expectations for the implementation of the MOSS Internet site based on provided features/functions within three weeks. 2.  [Consultant] will understand phase 2 secure password-protected Internet site design and provide recommendations.   Deliverables 1.1  Public Internet (unsecure) Architectural Recommendation Plan 1.2  Physical Site construction Work Breakdown Structure and plan (Time, cost and resources needed) 2.1  Two Factor authentication recommendation document   Objective [Client] is currently using an application developed by [Consultant] many years ago called "XXX". This application, although functional, does not meet their new updated business requirements and contains a few defects which [Client] has developed work-around processes. [Client] would like to have a "new and improved" system to support their membership management needs by expanding membership and subscription capabilities, provide accounting integration with internal (GL) and external (VeriSign) systems, and implement hooks to the current CRM solution. This effort will take place through a series of phases, beginning with envisioning. Goals 1. Through discussions with users, [Consultant] will discover current issues/bugs which need to be resolved which must meet the current functionality requirements within three weeks. 2. [Consultant] will gather requirements from the users about what is "needed" vs. "what they have" for enhancements and provide a high level document supporting their needs. 3. [Consultant] will meet with the team members through a series of meetings and help define the overall project plan to deliver a new and improved solution. Deliverables 1.1 Prioritized list of Current application issues/bugs that need to be resolved 1.2 Provide a resolution plan on the issues/bugs identified in the current application 1.3 Risk Assessment Document 2.1 Deliver a Requirements Document showing high-level [Client] needs for the new XXX application. · New feature functionality not in the application today · Existing functionality that will remain in the new functionality 2.2 Reporting Requirements Document 3.1 A Project Plan showing the deliverables and cost for the next (second) phase of this project. 3.2 A Statement of Work for the next (second) phase of this project. 3.3 An Estimate of any work that would need to follow the second phase.

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• Summit Time!

  - by Ajarn Mark Caldwell

  Boy, how time flies!  I can hardly believe that the 2011 PASS Summit is just one week away.  Maybe it snuck up on me because it’s a few weeks earlier than last year.  Whatever the cause, I am really looking forward to next week.  The PASS Summit is the largest SQL Server conference in the world and a fantastic networking opportunity thrown in for no additional charge.  Here are a few thoughts to help you maximize the week. Networking As Karen Lopez (blog | @DataChick) mentioned in her presentation for the Professional Development Virtual Chapter just a couple of weeks ago, “Don’t wait until you need a new job to start networking.”  You should always be working on your professional network.  Some people, especially technical-minded people, get confused by the term networking.  The first image that used to pop into my head was the image of some guy standing, awkwardly, off to the side of a cocktail party, trying to shmooze those around him.  That’s not what I’m talking about.  If you’re good at that sort of thing, and you can strike up a conversation with some stranger and learn all about them in 5 minutes, and walk away with your next business deal all but approved by the lawyers, then congratulations.  But if you’re not, and most of us are not, I have two suggestions for you.  First, register for Don Gabor’s 2-hour session on Tuesday at the Summit called Networking to Build Business Contacts.  Don is a master at small talk, and at teaching others, and in just those two short hours will help you with important tips about breaking the ice, remembering names, and smooth transitions into and out of conversations.  Then go put that great training to work right away at the Tuesday night Welcome Reception and meet some new people; which is really my second suggestion…just meet a few new people.  You see, “networking” is about meeting new people and being friendly without trying to “work it” to get something out of the relationship at this point.  In fact, Don will tell you that a better way to build the connection with someone is to look for some way that you can help them, not how they can help you. There are a ton of opportunities as long as you follow this one key point: Don’t stay in your hotel!  At the least, get out and go to the free events such as the Tuesday night Welcome Reception, the Wednesday night Exhibitor Reception, and the Thursday night Community Appreciation Party.  All three of these are perfect opportunities to meet other professionals with a similar job or interest as you, and you never know how that may help you out in the future.  Maybe you just meet someone to say HI to at breakfast the next day instead of eating alone.  Or maybe you cross paths several times throughout the Summit and compare notes on different sessions you attended.  And you just might make new friends that you look forward to seeing year after year at the Summit.  Who knows, it might even turn out that you have some specific experience that will help out that other person a few months’ from now when they run into the same challenge that you just overcame, or vice-versa.  But the point is, if you don’t get out and meet people, you’ll never have the chance for anything else to happen in the future. One more tip for shy attendees of the Summit…if you can’t bring yourself to strike up conversation with strangers at these events, then at the least, after you sit through a good session that helps you out, go up to the speaker and introduce yourself and thank them for taking the time and effort to put together their presentation.  Ideally, when you do this, tell them WHY it was beneficial to you (e.g. “Now I have a new idea of how to tackle a problem back at the office.”)  I know you think the speakers are all full of confidence and are always receiving a ton of accolades and applause, but you’re wrong.  Most of them will be very happy to hear first-hand that all the work they put into getting ready for their presentation is paying off for somebody. Training With over 170 technical sessions at the Summit, training is what it’s all about, and the training is fantastic!  Of course there are the big-name trainers like Paul Randall, Kimberly Tripp, Kalen Delaney, Itzik Ben-Gan and several others, but I am always impressed by the quality of the training put on by so many other “regular” members of the SQL Server community.  It is amazing how you don’t have to be a published author or otherwise recognized as an “expert” in an area in order to make a big impact on others just by sharing your personal experience and lessons learned.  I would rather hear the story of, and lessons learned from, “some guy or gal” who has actually been through an issue and came out the other side, than I would a trained professor who is speaking just from theory or an intellectual understanding of a topic. In addition to the three full days of regular sessions, there are also two days of pre-conference intensive training available.  There is an extra cost to this, but it is a fantastic opportunity.  Think about it…you’re already coming to this area for training, so why not extend your stay a little bit and get some in-depth training on a particular topic or two?  I did this for the first time last year.  I attended one day of extra training and it was well worth the time and money.  One of the best reasons for it is that I am extremely busy at home with my regular job and family, that it was hard to carve out the time to learn about the topic on my own.  It worked out so well last year that I am doubling up and doing two days or “pre-cons” this year. And then there are the DVDs.  I think these are another great option.  I used the online schedule builder to get ready and have an idea of which sessions I want to attend and when they are (much better than trying to figure this out at the last minute every day).  But the problem that I have run into (seems this happens every year) is that nearly every session block has two different sessions that I would like to attend.  And some of them have three!  ACK!  That won’t work!  What is a guy supposed to do?  Well, one option is to purchase the DVDs which are recordings of the audio and projected images from each session so you can continue to attend sessions long after the Summit is officially over.  Yes, many (possibly all) of these also get posted online and attendees can access those for no extra charge, but those are not necessarily all available as quickly as the DVD recording are, and the DVDs are often more convenient than downloading, especially if you want to share the training with someone who was not able to attend in person. Remember, I don’t make any money or get any other benefit if you buy the DVDs or from anything else that I have recommended here.  These are just my own thoughts, trying to help out based on my experiences from the 8 or so Summits I have attended.  There is nothing like the Summit.  It is an awesome experience, fantastic training, and a whole lot of fun which is just compounded if you’ll take advantage of the first part of this article and make some new friends along the way.

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