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  • The Primary Cause of Failed IT Projects

    - by Paul Nielsen
    During my career I’ve been a part of dozens of projects. Some I was on from the start, most I came in to help bail out. Some went smooth and were a pleasure to build and maintain and some projects failed (failed being broadly defined as projects that were not completed, or were completed but were a horrid mess – very complex, impossible to maintain, refactor, and a royal pain to keep running.) While there are a number of factors that can contribute to a failed project, in my career it seems the primary...(read more)

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  • Data Quality Services Performance Best Practices Guide

    This guide details high-level performance numbers expected and a set of best practices on getting optimal performance when using Data Quality Services (DQS) in SQL Server 2012 with Cumulative Update 1. Schedule Azure backupsRed Gate’s Cloud Services makes it simple to create and schedule backups of your SQL Azure databases to Azure blob storage or Amazon S3. Try it for free today.

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Cloud Computing = Elasticity * Availability

    - by Herve Roggero
    What is cloud computing? Is hosting the same thing as cloud computing? Are you running a cloud if you already use virtual machines? What is the difference between Infrastructure as a Service (IaaS) and a cloud provider? And the list goes on… these questions keep coming up and all try to fundamentally explain what “cloud” means relative to other concepts. At the risk of over simplification, answering these questions becomes simpler once you understand the primary foundations of cloud computing: Elasticity and Availability.   Elasticity The basic value proposition of cloud computing is to pay as you go, and to pay for what you use. This implies that an application can expand and contract on demand, across all its tiers (presentation layer, services, database, security…).  This also implies that application components can grow independently from each other. So if you need more storage for your database, you should be able to grow that tier without affecting, reconfiguring or changing the other tiers. Basically, cloud applications behave like a sponge; when you add water to a sponge, it grows in size; in the application world, the more customers you add, the more it grows. Pure IaaS providers will provide certain benefits, specifically in terms of operating costs, but an IaaS provider will not help you in making your applications elastic; neither will Virtual Machines. The smallest elasticity unit of an IaaS provider and a Virtual Machine environment is a server (physical or virtual). While adding servers in a datacenter helps in achieving scale, it is hardly enough. The application has yet to use this hardware.  If the process of adding computing resources is not transparent to the application, the application is not elastic.   As you can see from the above description, designing for the cloud is not about more servers; it is about designing an application for elasticity regardless of the underlying server farm.   Availability The fact of the matter is that making applications highly available is hard. It requires highly specialized tools and trained staff. On top of it, it's expensive. Many companies are required to run multiple data centers due to high availability requirements. In some organizations, some data centers are simply on standby, waiting to be used in a case of a failover. Other organizations are able to achieve a certain level of success with active/active data centers, in which all available data centers serve incoming user requests. While achieving high availability for services is relatively simple, establishing a highly available database farm is far more complex. In fact it is so complex that many companies establish yearly tests to validate failover procedures.   To a certain degree certain IaaS provides can assist with complex disaster recovery planning and setting up data centers that can achieve successful failover. However the burden is still on the corporation to manage and maintain such an environment, including regular hardware and software upgrades. Cloud computing on the other hand removes most of the disaster recovery requirements by hiding many of the underlying complexities.   Cloud Providers A cloud provider is an infrastructure provider offering additional tools to achieve application elasticity and availability that are not usually available on-premise. For example Microsoft Azure provides a simple configuration screen that makes it possible to run 1 or 100 web sites by clicking a button or two on a screen (simplifying provisioning), and soon SQL Azure will offer Data Federation to allow database sharding (which allows you to scale the database tier seamlessly and automatically). Other cloud providers offer certain features that are not available on-premise as well, such as the Amazon SC3 (Simple Storage Service) which gives you virtually unlimited storage capabilities for simple data stores, which is somewhat equivalent to the Microsoft Azure Table offering (offering a server-independent data storage model). Unlike IaaS providers, cloud providers give you the necessary tools to adopt elasticity as part of your application architecture.    Some cloud providers offer built-in high availability that get you out of the business of configuring clustered solutions, or running multiple data centers. Some cloud providers will give you more control (which puts some of that burden back on the customers' shoulder) and others will tend to make high availability totally transparent. For example, SQL Azure provides high availability automatically which would be very difficult to achieve (and very costly) on premise.   Keep in mind that each cloud provider has its strengths and weaknesses; some are better at achieving transparent scalability and server independence than others.    Not for Everyone Note however that it is up to you to leverage the elasticity capabilities of a cloud provider, as discussed previously; if you build a website that does not need to scale, for which elasticity is not important, then you can use a traditional host provider unless you also need high availability. Leveraging the technologies of cloud providers can be difficult and can become a journey for companies that build their solutions in a scale up fashion. Cloud computing promises to address cost containment and scalability of applications with built-in high availability. If your application does not need to scale or you do not need high availability, then cloud computing may not be for you. In fact, you may pay a premium to run your applications with cloud providers due to the underlying technologies built specifically for scalability and availability requirements. And as such, the cloud is not for everyone.   Consistent Customer Experience, Predictable Cost With all its complexities, buzz and foggy definition, cloud computing boils down to a simple objective: consistent customer experience at a predictable cost.  The objective of a cloud solution is to provide the same user experience to your last customer than the first, while keeping your operating costs directly proportional to the number of customers you have. Making your applications elastic and highly available across all its tiers, with as much automation as possible, achieves the first objective of a consistent customer experience. And the ability to expand and contract the infrastructure footprint of your application dynamically achieves the cost containment objectives.     Herve Roggero is a SQL Azure MVP and co-author of Pro SQL Azure (APress).  He is the co-founder of Blue Syntax Consulting (www.bluesyntax.net), a company focusing on cloud computing technologies helping customers understand and adopt cloud computing technologies. For more information contact herve at hroggero @ bluesyntax.net .

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  • Visualization tools for physical simulations

    - by Nick
    I'm interested in starting some physics simulations and I'm getting hung up on the visualization side of things. I have lots of resources for reading how to implement the simulation itself but I'd rather not learn two things at once - the simulation part and a new complex visualization API. Are there any high-level visualization tools that are language independent? I understand that I'll have to learn some new code for visualization but I'd like to start at a high level, OpenGL is my long-term goal and not my prototype goal.

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  • Importing PSTs with PowerShell in Exchange 2010 SP1

    Unless you use Red Gate's PST Importer, the import and export of PST files with Exchange 2010 is a complex and error-prone business. Microsoft have acknowledged this in the release of Exchange 2010 SP1, since they have now re-engineered the way that PSTs are handled to try and ease the pain of importing and exporting them, but it is still a matter of using Powershell with cmdlets, rather than a GUI. Jaap Wesselius takes a look at the new process.

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  • Where and how to reference composite MVP components?

    - by Lea Hayes
    I am learning about the MVP (Model-View-Presenter) Passive View flavour of MVC. I intend to expose events from view interfaces rather than using the observer pattern to remove explicit coupling with presenter. Context: Windows Forms / Client-Side JavaScript. I am led to believe that the MVP (or indeed MVC in general) pattern can be applied at various levels of a user interface ranging from the main "Window" to an embedded "Text Field". For instance, the model to the text field is probably just a string whereas the model to the "Window" contains application specific view state (like a persons name which resides within the contained text field). Given a more complex scenario: Documentation viewer which contains: TOC navigation pane Document view Search pane Since each of these 4 user interface items are complex and can be reused elsewhere it makes sense to design these using MVP. Given that each of these user interface items comprises of 3 components; which component should be nested? where? who instantiates them? Idea #1 - Embed View inside View from Parent View public class DocumentationViewer : Form, IDocumentationViewerView { public DocumentationViewer() { ... // Unclear as to how model and presenter are injected... TocPane = new TocPaneView(); } protected ITocPaneView TocPane { get; private set; } } Idea #2 - Embed Presenter inside View from Parent View public class DocumentationViewer : Form, IDocumentationViewerView { public DocumentationViewer() { ... // This doesn't seem like view logic... var tocPaneModel = new TocPaneModel(); var tocPaneView = new TocPaneView(); TocPane = new TocPanePresenter(tocPaneModel, tocPaneView); } protected TocPanePresenter TocPane { get; private set; } } Idea #3 - Embed View inside View from Parent Presenter public class DocumentationViewer : Form, IDocumentationViewerView { ... // Part of IDocumentationViewerView: public ITocPaneView TocPane { get; set; } } public class DocumentationViewerPresenter { public DocumentationViewerPresenter(DocumentationViewerModel model, IDocumentationViewerView view) { ... var tocPaneView = new TocPaneView(); var tocPaneModel = new TocPaneModel(model.Toc); var tocPanePresenter = new TocPanePresenter(tocPaneModel, tocPaneView); view.TocPane = tocPaneView; } } Some better idea...

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  • The Primary Cause of Failed IT Projects

    - by Paul Nielsen
    During my career I’ve been a part of dozens of projects. Some I was on from the start, most I came in to help bail out. Some went smooth and were a pleasure to build and maintain and some projects failed (failed being broadly defined as projects that were not completed, or were completed but were a horrid mess – very complex, impossible to maintain, refactor, and a royal pain to keep running.) While there are a number of factors that can contribute to a failed project, in my career it seems the primary...(read more)

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  • The role of the Infrastructure DBA

    - by GavinPayneUK
    Do you have someone performing an Infrastructure DBA role within your organisation? Do you realise why today you now might need one? When I first started working with SQL Server there were three distinct roles in the SQL Server virtual team: developer , DBA and sysadmin . In my simple terms, the developer looked after the “code”: the schema, stored procedures, and any ETL to get data in, out or updated within the database. They could talk in business entity terms about Customer numbers, Product codes...(read more)

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  • Oracle ERP Cloud Solution Defines Revenue Recognition Software Market

    - by Steve Dalton
    Normal 0 false false false EN-US X-NONE X-NONE Revenue is a fundamental yardstick of a company's performance, and one of the most important metrics for investors in the capital markets. So it’s no surprise that the accounting standard boards have devoted significant resources to this topic, with a key goal of ensuring that companies use a consistent method of recognizing revenue. Due to the myriad of revenue-generating transactions, and the divergent ways organizations recognize revenue today, the IFRS and FASB have been working for 12 years on a common set of accounting standards that apply to all industries in virtually all countries. Through their joint efforts on May 28, 2014 the FASB and IFRS released the IFRS 15 / ASU 2014-9 (Revenue from Contracts with Customers) converged accounting standard. This standard applies to revenue in all public companies, but heavily impacts organizations in any industry that might have complex sales contracts with multiple distinct deliverables (obligations). For example, an auto dealer who bundles free service with the sale of a car can only recognize the service revenue once the owner of the car brings it in for work. Similarly, high-tech companies that bundle software licenses, consulting, and support services on a sales contract will recognize bundled service revenue once the services are delivered. Now all companies need to review their revenue for hidden bundling and implicit obligations. Numerous time-consuming and judgmental activities must be performed to properly recognize revenue for complex sales contracts. To illustrate, after the contract is identified, organizations must identify and examine the distinct deliverables, determine the estimated selling price (ESP) for each deliverable, then allocate the total contract price to each deliverable based on the ESPs. In terms of accounting, organizations must determine whether the goods or services have been delivered or performed to the customer’s satisfaction, then either book revenue in the current period or record a liability for the obligation if revenue will be recognized in a future accounting period. Oracle Revenue Management Cloud was architected and developed so organizations can simplify and streamline revenue recognition. Among other capabilities, the solution uses business rules to efficiently identify and examine contracts, intelligently calculate and allocate deliverable prices based on prescribed inputs, and accurately recognize revenue for each deliverable based on customer satisfaction. "Oracle works very closely with our customers, the Big 4 accounting firms, and the accounting standard boards to deliver an adaptive, comprehensive, new generation revenue recognition solution,” said Rondy Ng, Senior Vice President, Applications Development. “With the recently announced IFRS 15 / ASU 2014-9, Oracle is ready to support customer adoption of the new standard with our Revenue Management Cloud,” said Rondy. Oracle Revenue Management Cloud, an integral part of Oracle Financials Cloud, helps organizations comply with accounting standards, provides them with confidence that reported revenue is materially accurate, and simplifies the accounting process for revenue recognition. Stay tuned to this blog for regular updates on Oracle Revenue Management Cloud. We also invite you to review our new oracle.com ERP pages @ oracle.com/erp. We will be updating these pages very soon with more information about Oracle Revenue Management Cloud.

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  • SOA Management in 3 minutes - Video explainer

    - by J Swaroop
    Today’s CIOs and IT executives face challenges that take valuable time away from more strategic business objectives. They have to keep their systems running 24/7, manage increasingly complex applications, and more as part of their SOA environment. Watch this quick 3 minute video explainer to learn how Oracle EM Management Pack Plus for SOA is engineered to deliver value right out of the box with a fully centralized management console - with a rich set of service and system level dashboards, administrators can view service levels for key business processes and SOA infrastructure components from a central location. Watch the 3 minute video explainer

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  • Timestep schemes for physics simulations

    - by ktodisco
    The operations used for stepping a physics simulation are most commonly: Integrate velocity and position Collision detection and resolution Contact resolution (in advanced cases) A while ago I came across this paper from Stanford that proposed an alternative scheme, which is as follows: Collision detection and resolution Integrate velocity Contact resolution Integrate position It's intriguing because it allows for robust solutions to the stacking problem. So it got me wondering... What, if any, alternative schemes are available, either simple or complex? What are their benefits, drawbacks, and performance considerations?

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  • First 10 programs in a new scripting languge

    - by pro_metedor
    When a peron is learning a new scripting language like: bash python perl pike What kind of simple (yet practical) problem solutions to get through to make say that a person is comprehend with this scripting language enough to approach some complex yet still practical problems encountered in everyday job. In other words, which problems would you give that person to solve to make sure that he/she is familiar with the scripting language.

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  • SQL University: Parallelism Week - Introduction

    - by Adam Machanic
    Welcome to Parallelism Week at SQL University . My name is Adam Machanic, and I'm your professor. Imagine having 8 brains, or 16, or 32. Imagine being able to break up complex thoughts and distribute them across your many brains, so that you could solve problems faster. Now quit imagining that, because you're human and you're stuck with only one brain, and you only get access to the entire thing if you're lucky enough to have avoided abusing too many recreational drugs. For your database server,...(read more)

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  • The SSIS tuning tip that everyone misses

    - by Rob Farley
    I know that everyone misses this, because I’m yet to find someone who doesn’t have a bit of an epiphany when I describe this. When tuning Data Flows in SQL Server Integration Services, people see the Data Flow as moving from the Source to the Destination, passing through a number of transformations. What people don’t consider is the Source, getting the data out of a database. Remember, the source of data for your Data Flow is not your Source Component. It’s wherever the data is, within your database, probably on a disk somewhere. You need to tune your query to optimise it for SSIS, and this is what most people fail to do. I’m not suggesting that people don’t tune their queries – there’s plenty of information out there about making sure that your queries run as fast as possible. But for SSIS, it’s not about how fast your query runs. Let me say that again, but in bolder text: The speed of an SSIS Source is not about how fast your query runs. If your query is used in a Source component for SSIS, the thing that matters is how fast it starts returning data. In particular, those first 10,000 rows to populate that first buffer, ready to pass down the rest of the transformations on its way to the Destination. Let’s look at a very simple query as an example, using the AdventureWorks database: We’re picking the different Weight values out of the Product table, and it’s doing this by scanning the table and doing a Sort. It’s a Distinct Sort, which means that the duplicates are discarded. It'll be no surprise to see that the data produced is sorted. Obvious, I know, but I'm making a comparison to what I'll do later. Before I explain the problem here, let me jump back into the SSIS world... If you’ve investigated how to tune an SSIS flow, then you’ll know that some SSIS Data Flow Transformations are known to be Blocking, some are Partially Blocking, and some are simply Row transformations. Take the SSIS Sort transformation, for example. I’m using a larger data set for this, because my small list of Weights won’t demonstrate it well enough. Seven buffers of data came out of the source, but none of them could be pushed past the Sort operator, just in case the last buffer contained the data that would be sorted into the first buffer. This is a blocking operation. Back in the land of T-SQL, we consider our Distinct Sort operator. It’s also blocking. It won’t let data through until it’s seen all of it. If you weren’t okay with blocking operations in SSIS, why would you be happy with them in an execution plan? The source of your data is not your OLE DB Source. Remember this. The source of your data is the NCIX/CIX/Heap from which it’s being pulled. Picture it like this... the data flowing from the Clustered Index, through the Distinct Sort operator, into the SELECT operator, where a series of SSIS Buffers are populated, flowing (as they get full) down through the SSIS transformations. Alright, I know that I’m taking some liberties here, because the two queries aren’t the same, but consider the visual. The data is flowing from your disk and through your execution plan before it reaches SSIS, so you could easily find that a blocking operation in your plan is just as painful as a blocking operation in your SSIS Data Flow. Luckily, T-SQL gives us a brilliant query hint to help avoid this. OPTION (FAST 10000) This hint means that it will choose a query which will optimise for the first 10,000 rows – the default SSIS buffer size. And the effect can be quite significant. First let’s consider a simple example, then we’ll look at a larger one. Consider our weights. We don’t have 10,000, so I’m going to use OPTION (FAST 1) instead. You’ll notice that the query is more expensive, using a Flow Distinct operator instead of the Distinct Sort. This operator is consuming 84% of the query, instead of the 59% we saw from the Distinct Sort. But the first row could be returned quicker – a Flow Distinct operator is non-blocking. The data here isn’t sorted, of course. It’s in the same order that it came out of the index, just with duplicates removed. As soon as a Flow Distinct sees a value that it hasn’t come across before, it pushes it out to the operator on its left. It still has to maintain the list of what it’s seen so far, but by handling it one row at a time, it can push rows through quicker. Overall, it’s a lot more work than the Distinct Sort, but if the priority is the first few rows, then perhaps that’s exactly what we want. The Query Optimizer seems to do this by optimising the query as if there were only one row coming through: This 1 row estimation is caused by the Query Optimizer imagining the SELECT operation saying “Give me one row” first, and this message being passed all the way along. The request might not make it all the way back to the source, but in my simple example, it does. I hope this simple example has helped you understand the significance of the blocking operator. Now I’m going to show you an example on a much larger data set. This data was fetching about 780,000 rows, and these are the Estimated Plans. The data needed to be Sorted, to support further SSIS operations that needed that. First, without the hint. ...and now with OPTION (FAST 10000): A very different plan, I’m sure you’ll agree. In case you’re curious, those arrows in the top one are 780,000 rows in size. In the second, they’re estimated to be 10,000, although the Actual figures end up being 780,000. The top one definitely runs faster. It finished several times faster than the second one. With the amount of data being considered, these numbers were in minutes. Look at the second one – it’s doing Nested Loops, across 780,000 rows! That’s not generally recommended at all. That’s “Go and make yourself a coffee” time. In this case, it was about six or seven minutes. The faster one finished in about a minute. But in SSIS-land, things are different. The particular data flow that was consuming this data was significant. It was being pumped into a Script Component to process each row based on previous rows, creating about a dozen different flows. The data flow would take roughly ten minutes to run – ten minutes from when the data first appeared. The query that completes faster – chosen by the Query Optimizer with no hints, based on accurate statistics (rather than pretending the numbers are smaller) – would take a minute to start getting the data into SSIS, at which point the ten-minute flow would start, taking eleven minutes to complete. The query that took longer – chosen by the Query Optimizer pretending it only wanted the first 10,000 rows – would take only ten seconds to fill the first buffer. Despite the fact that it might have taken the database another six or seven minutes to get the data out, SSIS didn’t care. Every time it wanted the next buffer of data, it was already available, and the whole process finished in about ten minutes and ten seconds. When debugging SSIS, you run the package, and sit there waiting to see the Debug information start appearing. You look for the numbers on the data flow, and seeing operators going Yellow and Green. Without the hint, I’d sit there for a minute. With the hint, just ten seconds. You can imagine which one I preferred. By adding this hint, it felt like a magic wand had been waved across the query, to make it run several times faster. It wasn’t the case at all – but it felt like it to SSIS.

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  • Order of learning sort algorithms

    - by user619818
    I have already studied bubblesort, insertion sort and selection sort and can implement them in C pretty much from knowledge of the algorithm. I want to go on to learn shellsort, merge sort, heapsort and quicksort, which I guess are a lot harder to understand. What order should I take these other sort algos? I am assuming a simpler sort algo helps learn a more complex one. Don't mind taking on some others if it helps the learning process.

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  • This Wed, Reading - Service Broker, Indexing, Normalisation, Sets, RI and Locking, Surrogate Keys

    - by tonyrogerson
    Registration is a must so we know numbers and for security, register here: http://sqlserverfaq.com/events/213/Service-Broker-Intro-Guidance-Indexing-Selection-Usage-Fragmentation-etc-Normalisation-Surrogate-Keys-Locking-considerations.aspx Network, learn, ask a question, meet other folk, get fed - these are all things that happen at user group events. These events are a really great opportunity to socialise in an informal learning experience - if you want your own exposure then come and do a 1 -...(read more)

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  • Oracle WebCenter in Action: Best Practices from Oracle Consulting

    - by Kellsey Ruppel
    Oracle WebCenter in Action: Best Practices from Oracle ConsultingSee concrete, real-world examples of deployments throughout the Oracle WebCenter stack. Oracle Consulting will lead you through a discussion about best practices and key customer use cases, as well as offer practical tips to support web experience management, enterprise content management, and portal deployments.Watch this webcast as our presenters discuss: Best practices for deployments of large complex architectures with Oracle WebCenter Sites Key deployments and helpful hints for Oracle WebCenter Content Performance tuning takeaways when using Oracle WebCenter Portal Watch the webcast by registering now. REGISTER NOW

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  • Cumulative Update packages for SQL Server 2008 are available now: CU7 for SQL2008 SP2 and CU2 for SQL2008 SP3

    - by ssqa.net
    Another instalment of Cumulative Update package for SQL Server 2008 SP3 is available now, which is CU2 and the build number is known as 10.00.5768.00. As usual this CU2 for SQL2008 SP3 contains hotfixes for issues that were fixed after the release of SQL Server 2008 Service Pack 3 (SP3). KBA2633143 list the following article numbers about more information on the fixes: VSTS bug number KB article number Description 794387 2522893 (http://support.microsoft.com/kb/2522893/ ) FIX: A backup operation...(read more)

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  • Bin packing part 6: Further improvements

    - by Hugo Kornelis
    In part 5 of my series on the bin packing problem, I presented a method that sits somewhere in between the true row-by-row iterative characteristics of the first three parts and the truly set-based approach of the fourth part. I did use iteration, but each pass through the loop would use a set-based statement to process a lot of rows at once. Since that statement is fairly complex, I am sure that a single execution of it is far from cheap – but the algorithm used is efficient enough that the entire...(read more)

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  • Plain Text email support: Is it still needed in 2011?

    - by murdoch
    For many years I have been building emails that get sent out by my webapps that are Multi-part with a text part & an email part to allow users of plain text only email clients to default to the text version. However I have recently been developing a rather complex email that doesn't translate so well to text, so in 2011 is there really any need to provide a textual alternative. How many people out there are actually still only able to see plain text emails?

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