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  • Legal responsibility for emebedding code

    - by Tom Gullen
    On our website we have an HTML5 arcade. For each game it has an embed this game on your website copy + paste code box. We've done the approval process of games as strictly and safely as possible, we don't actually think it is possible to have any malicious code in the games. However, we are aware that there's a bunch of people out there smarter than us and they might be able to exploit it. For webmasters wanting to copy + paste our games on their websites, we want to warn them that they are doing it at their own risk - but could we be held responsible if say for instance a malicious game was hosted on an important website and it stole their users credentials and cause them damage? I'm wondering if having an HTML comment in the copy + paste code saying "Use at your own risk" is sufficient.

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  • Using a Predicate as a key to a Dictionary

    - by Tom Hines
    I really love Linq and Lambda Expressions in C#.  I also love certain community forums and programming websites like DaniWeb. A user on DaniWeb posted a question about comparing the results of a game that is like poker (5-card stud), but is played with dice. The question stemmed around determining what was the winning hand.  I looked at the question and issued some comments and suggestions toward a potential answer, but I thought it was a neat homework exercise. [A little explanation] I eventually realized not only could I compare the results of the hands (by name) with a certain construct – I could also compare the values of the individual dice with the same construct. That piece of code eventually became a Dictionary with the KEY as a Predicate<int> and the Value a Func<T> that returns a string from the another structure that contains the mapping of an ENUM to a string.  In one instance, that string is the name of the hand and in another instance, it is a string (CSV) representation of of the digits in the hand. An added benefit is that the digits re returned in the order they would be for a proper poker hand.  For instance the hand 1,2,5,3,1 would be returned as ONE_PAIR (1,1,5,3,2). [Getting to the point] 1: using System; 2: using System.Collections.Generic; 3:   4: namespace DicePoker 5: { 6: using KVP_E2S = KeyValuePair<CDicePoker.E_DICE_POKER_HAND_VAL, string>; 7: public partial class CDicePoker 8: { 9: /// <summary> 10: /// Magical construction to determine the winner of given hand Key/Value. 11: /// </summary> 12: private static Dictionary<Predicate<int>, Func<List<KVP_E2S>, string>> 13: map_prd2fn = new Dictionary<Predicate<int>, Func<List<KVP_E2S>, string>> 14: { 15: {new Predicate<int>(i => i.Equals(0)), PlayerTie},//first tie 16:   17: {new Predicate<int>(i => i > 0), 18: (m => string.Format("Player One wins\n1={0}({1})\n2={2}({3})", 19: m[0].Key, m[0].Value, m[1].Key, m[1].Value))}, 20:   21: {new Predicate<int>(i => i < 0), 22: (m => string.Format("Player Two wins\n2={2}({3})\n1={0}({1})", 23: m[0].Key, m[0].Value, m[1].Key, m[1].Value))}, 24:   25: {new Predicate<int>(i => i.Equals(0)), 26: (m => string.Format("Tie({0}) \n1={1}\n2={2}", 27: m[0].Key, m[0].Value, m[1].Value))} 28: }; 29: } 30: } When this is called, the code calls the Invoke method of the predicate to return a bool.  The first on matching true will have its value invoked. 1: private static Func<DICE_HAND, E_DICE_POKER_HAND_VAL> GetHandEval = dh => 2: map_dph2fn[map_dph2fn.Keys.Where(enm2fn => enm2fn(dh)).First()]; After coming up with this process, I realized (with a little modification) it could be called to evaluate the individual values in the dice hand in the event of a tie. 1: private static Func<List<KVP_E2S>, string> PlayerTie = lst_kvp => 2: map_prd2fn.Skip(1) 3: .Where(x => x.Key.Invoke(RenderDigits(dhPlayerOne).CompareTo(RenderDigits(dhPlayerTwo)))) 4: .Select(s => s.Value) 5: .First().Invoke(lst_kvp); After that, I realized I could now create a program completely without “if” statements or “for” loops! 1: static void Main(string[] args) 2: { 3: Dictionary<Predicate<int>, Action<Action<string>>> main = new Dictionary<Predicate<int>, Action<Action<string>>> 4: { 5: {(i => i.Equals(0)), PlayGame}, 6: {(i => true), Usage} 7: }; 8:   9: main[main.Keys.Where(m => m.Invoke(args.Length)).First()].Invoke(Display); 10: } …and there you have it. :) ZIPPED Project

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  • How to convert rmvb to mp4? (or, why ffmpeg doesn't work?)

    - by Tom Brito
    Hi, I'm trying to use this script to convert an rmvb video to mp4, but I'm having problems with the ffmpeg. In apt-get there's only ffmpeg0 and ffmpeg-dev, I installed both, but the script doesn't work, it's saying that ffmpeg was not found. Any hint on this? --update The script I'm talking about: #!/bin/bash tipo=$1 arqv=$2 resolucao=$3 tipoarq=$4 help() { clear echo "Convertor de Vídeos para MP4" echo "Parametro 1 = Tipo: (A - Arquivo/D - Diretório)" echo "Parametro 2 = Arquivo/Caminho" echo "Parametro 3 = Resolução" echo "Parametro 4 = Tipo de Arquivos de Entrada (rmvb, avi, mpeg)" } if [ "$tipo" = "" -o "$arqv" = "" -o "$resolucao" = "" -o "$tipoarq" = "" ]; then help; exit fi if [ "$tipo" = "D" ]; then count=`ls "$arqv"/*.$tipoarq | wc -l` else count=1 fi echo "$count arquivos encontrados para converter." x=0 while [ ! $x -ge $count ]; do x=`echo $x + 1 | bc` if [ "$tipo" = "D" ]; then nome=`ls "$arqv"/*.$tipoarq | head -n $x | tail -n 1` else nome=$arqv fi echo "Convertendo $nome ..." ffmpeg -i "$nome" -acodec libfaac -ab 128kb -vcodec mpeg4 -b 1200kb -mbd 2 -cmp 2 -subcmp 2 -s $resolucao "`echo $nome | sed "s/\.$tipoarq//g"`".mp4 done exit --update Using WinFF it gives: Unknown encoder 'libx264' I've installed both the existing packages libx264-67 and libx264-dev, but none solved. Looking for more alternatives...

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  • How to ignore certain coding standard errors in PHP CodeSniffer

    - by Tom
    We have a PHP 5 web application and we're currently evaluating PHP CodeSniffer in order to decide whether forcing code standards improves code quality without causing too much of a headache. If it seems good we will add a SVN pre-commit hook to ensure all new files committed on the dev branch are free from coding standard smells. Is there a way to configure PHP codeSniffer to ignore a particular type of error? or get it to treat a certain error as a warning instead? Here an example to demonstrate the issue: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> </head> <body> <div> <?php echo getTabContent('Programming', 1, $numX, $numY); if (isset($msg)) { echo $msg; } ?> </div> </body> </html> And this is the output of PHP_CodeSniffer: > phpcs test.php -------------------------------------------------------------------------------- FOUND 2 ERROR(S) AND 1 WARNING(S) AFFECTING 3 LINE(S) -------------------------------------------------------------------------------- 1 | WARNING | Line exceeds 85 characters; contains 121 characters 9 | ERROR | Missing file doc comment 11 | ERROR | Line indented incorrectly; expected 0 spaces, found 4 -------------------------------------------------------------------------------- I have a issue with the "Line indented incorrectly" error. I guess it happens because I am mixing the PHP indentation with the HTML indentation. But this makes it more readable doesn't it? (taking into account that I don't have the resouces to move to a MVC framework right now). So I'd like to ignore it please.

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  • A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

    - by Tom Floodeen
    In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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  • Highly SEO optimised forum posts

    - by Tom Gullen
    Given the following forum post: Basics of how internals of Construct work I've used GameMaker in the past. And I know some C++ and have used a few 3d engines with it. I have also looked at Unity, though I didn't get too much into it. So I know my way around programming etc... My question is, how does construct work internally? I know it allows python scripting, which itself is "technically" interpreted, though python is pretty fast as far as being interpreted goes. But what about the rest? Is the executable that gets cre... The forum software will take the first 150 chars of the first post as the page meta description, and the title will be the thread title. All ok. So in Google it will appear as: Basics of how internals of Construct work I've used GameMaker in the past. And I know some C++ and have used a few 3d engines with it. I have also looked at Unity, though I didn't get too much... http://www.domain.com/forum/basics-of-how-internals-of-construct-work.html Now the problem is (not so much with this thread, but other ones) is the first 150 chars don't always create the best meta description. Is it worth my time to cherry pick threads and manually set their description/title tags so they read like: Internal workings of Construct 2 Events aren't converted to any other language. The runtime is a standalone compiled EXE application, which is optimised and actually very fast. Your events... http://www.domain.com/forum/basics-of-how-internals-of-construct-work.html The H1 on the page is still the original title, but we have overridden the title and description to look more friendly on search results. Is this advantageous forgetting the obvious time cost?

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  • dpkg behaving strangely?

    - by Tom Henderson
    When I use apt to get a package, I have been receiving the same error message. Here is an example trying to install wicd (which is already installed): Reading package lists... Building dependency tree... Reading state information... wicd is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded. 3 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up tex-common (2.06) ... debconf: unable to initialize frontend: Dialog debconf: (Dialog frontend requires a screen at least 13 lines tall and 31 columns wide.) debconf: falling back to frontend: Readline Running mktexlsr. This may take some time... done. No packages found matching texlive-base. dpkg: error processing tex-common (--configure): subprocess installed post-installation script returned error exit status 1 dpkg: dependency problems prevent configuration of texlive-binaries: texlive-binaries depends on tex-common (>= 2.00); however: Package tex-common is not configured yet. dpkg: error processing texlive-binaries (--configure): dependency problems - leaving unconfigured dpkg: dependency problems prevent configuration of dvipng: dvipng depends on texlive-base-bin; however: Package texlive-base-bin is not installed. Package texlive-binaries which provides texlive-base-bin is not configured yet. dpkg: error processing dvipng (--configure): dependency problems - leaving unconfigured No apport report written because the error message indicates its a followup error from a previous failure. No apport report written because the error message indicates its a followup error from a previous failure. Errors were encountered while processing: tex-common texlive-binaries dvipng E: Sub-process /usr/bin/dpkg returned an error code (1) I'm not sure if this is a problem with apt or with dpkg, but it certainly doesn't look good!

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  • Web developer has become uncooperative, what should we do to rescue our site? [closed]

    - by TOM
    What can an individual or a company do if the web designer who has designed their website becomes completely uncooperative? In our case He refuses to meet with us for discussions. He refuses to give us training on the effective use and management of the website he has designed for us (and has been paid in full for) despite this training being part of the original contract. Last year he disappeared for a number of months ,refused to answer emails or phobe calls and was totally unavailable to help us He refuses to give us the details of the hosting of our website. We have totally lost faith in this arrogant and unreasonable guy and would like to break off all relationships with him but ,it appears, he's got us over a barell

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  • Obtaining a HBITMAP/HICON from D2D Bitmap

    - by Tom
    Is there any way to obtain a HBITMAP or HICON from a ID2D1Bitmap* using Direct2D? I am using the following function to load a bitmap: http://msdn.microsoft.com/en-us/library/windows/desktop/dd756686%28v=vs.85%29.aspx The reason I ask is because I am creating my level editor tool and would like to draw a PNG image on a standard button control. I know that you can do this using GDI+: HBITMAP hBitmap; Gdiplus::Bitmap b(L"a.png"); b.GetHBITMAP(NULL, &hBitmap); SendMessage(GetDlgItem(hDlg, IDC_BUTTON1), BM_SETIMAGE, IMAGE_BITMAP, (LPARAM)hBitmap); Is there any equivalent, simple solution using Direct2D? If possible, I would like to render multiple PNG files (some with transparency) on a single button.

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  • What do I do if a user uploads child pornography?

    - by Tom Marthenal
    If my website allows uploading images (which are not moderated), what action do I take if a user uploads child pornography? I already make it easy to report images, and have never had this problem before, but am wondering what the appropriate response is. My initial thought is to: Immediately delete (not just make inaccessible) the image File a report with the National Center for Missing and Exploited Children with all information I have on the user (IP, URL, user-agent, etc.), identifying myself as the website operator and providing contact information Check any other images uploaded by that IP user and prevent them from uploading in the future (this is impossible, but I can at least block their account). This seems like a good way to be responsible in reporting, but does this satisfy all of my legal and moral responsibilities? Would it be better not to delete the image and to just make it inaccessible, so that it can be sent to the National Center for Missing & Exploted Children, the police, FBI, etc?

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  • What naughty ways are there of driving traffic?

    - by Tom Wright
    OK, so this is purely for my intellectual curiosity and I'm not interested in illegal methods (no botnets please). But say, for instance, that some organisation incentivised link sharing in a bid to drive publicity. How could I drive traffic to my link? Obviously I could spam all my friends on social networking sites, which is what they want me to do, but that doesn't sound as fun as trying to game the system. (Not that I necessarily dispute the merit of this particular campaign.) The ideas I've come up with so far (in order of increasing deviousness) include: Link-dropping - This is too close to what they want me to do to be devious, but I've done it here (sorry) and I've done it on Twitter. I'm subverting it slightly by focusing on the game aspects rather than their desired message. AdWords - Not very devious at all, but effectively free with the vouchers I've accrued. That said, I must be pretty poor at choosing keywords, because I've seen very few hits (~5) so far. Browser testing websites - The target has a robots txt which prevents browsershots from processing it, but I got around this by including it in an iframe on a page that I hosted. But my creative juices have run dry I'm afraid. Does anyone have any cheeky/devious/cunning/all-of-the-above idea for driving traffic to my page?

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  • How do you turn a cube into a sphere?

    - by Tom Dalling
    I'm trying to make a quad sphere based on an article, which shows results like this: I can generate a cube correctly: But when I convert all the points according to this formula (from the page linked above): x = x * sqrtf(1.0 - (y*y/2.0) - (z*z/2.0) + (y*y*z*z/3.0)); y = y * sqrtf(1.0 - (z*z/2.0) - (x*x/2.0) + (z*z*x*x/3.0)); z = z * sqrtf(1.0 - (x*x/2.0) - (y*y/2.0) + (x*x*y*y/3.0)); My sphere looks like this: As you can see, the edges of the cube still poke out too far. The cube ranges from -1 to +1 on all axes, like the article says. Any ideas what is wrong?

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  • Validating allowed characters or validating disallowed characters

    - by Tom
    I've always validated my user input based on a list of valid/allowed characters, rather than a list of invalid/disallowed characters (or simply no validation). It's just a habit I picked up, probably on this site and I've never really questioned it until now. It makes sense if you wish to, say, validate a phone number, or validate an area code, however recently I've realised I'm also validating input such as Bio Text fields, User Comments, etc. for which the input has no solid syntax. The main advantage has always seemed to be: Validating allowed chars reduces the risk of you missing a potentially malicious character, but increases the risk the of you not allowing a character which the user may want to use. The former is more important. But, providing I am correctly preventing SQL Injection (with prepared statements) and also escaping output, is there any need for this extra barrier of protection? It seems to me as if I am just allowing practically every character on the keyboard, and am forgetting to allow some common characters. Is there an accepted practice for this situation? Or am I missing something obvious? Thanks.

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  • How to select display to record in recordmydesktop

    - by Tom
    I have a dual monitor setup and wish to only record the 1st monitor with recordmydesktop, but I am unsure of the settings when doing it via the command line, so far I have this: recordmydesktop --display=1 --width=1920 height=1080 --fps=15 --no-sound --delay=10 But I get this error message: Cannot connect to X server 1 How do I find the right X server to connect to and are the rest of my settings correct? I'm using 11.04, cheers.

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  • Google not indexing new forum

    - by Tom Gullen
    We installed a new forum a few months ago now. The URL is: https://www.scirra.com/forum I've 301'd the old topics/threads, as well as included all the new URLs in the sitemap. Yet they still are not appearing. Webmaster tools is showing: 139,512 URLs submitted 50,544 URLs indexed And has been stuck there for quite some time. A massive drop in indexed pages since we updated the forum as well: Any help much appreciated

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  • Advantages of Hudson and Sonar over manual process or homegrown scripts.

    - by Tom G
    My coworker and I recently got into a debate over a proposed plan at our workplace. We've more or less finished transitioning our Java codebase into one managed and built with Maven. Now, I'd like for us to integrate with Hudson and Sonar or something similar. My reasons for this are that it'll provide a 'zero-click' build step to provide testers with new experimental builds, that it will let us deploy applications to a server more easily, that tools such as Sonar will provide us with well-needed metrics on code coverage, Javadoc, package dependencies and the like. He thinks that the overhead of getting up to speed with two new frameworks is unacceptable, and that we should simply double down on documentation and create our own scripts for deployment. Since we plan on some aggressive rewrites to pay down the technical debt previous developers incurred (gratuitous use of Java's Serializable interface as a file storage mechanism that has predictably bit us in the ass) he argues that we can document as we go, and that we'll end up changing a large swath of code in the process anyways. I contend that having accurate metrics that Sonar (or fill in your favorite similar tool) provide gives us a good place to start for any refactoring efforts, not to mention general maintenance -- after all, knowing which classes are the most poorly documented, even if it's just a starting point, is better than seat-of-the-pants guessing. Am I wrong, and trying to introduce more overhead than we really need? Some more background: an alumni of our company is working at a Navy research lab now and suggested these two tools in particular as one they've had great success with using. My coworker and I have also had our share of friendly disagreements before -- he's more of the "CLI for all, compiles Gentoo in his spare time and uses Git" and I'm more of a "Give me an intuitive GUI, plays with XNA and is fine with SVN" type, so there's definitely some element of culture clash here.

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  • Moving my sprite in XNA using classes

    - by Tom
    Hey, im a newbie at this programming lark and its really frustrating me. I'm trying to move a snake in all directions while using classes. Ive created a vector2 for speed and ive attempted creating a method which moves the snake within the snake class. Now I'm confused and not sure what to do next. Appreciate any help. Thanks :D This is what i've done in terms of the method... public Vector2 direction() { Vector2 inputDirection = Vector2.Zero; if (Keyboard.GetState().IsKeyDown(Keys.Left)) inputDirection.X -= -1; if (Keyboard.GetState().IsKeyDown(Keys.Right)) inputDirection.X += 1; if (Keyboard.GetState().IsKeyDown(Keys.Up)) inputDirection.Y -= -1; if (Keyboard.GetState().IsKeyDown(Keys.Down)) inputDirection.Y += 1; return inputDirection * snakeSpeed; } Appreciate any help. Thanks :D EDIT: Well let me make everything clear. Im making a small basic game for an assignment. The game is similar to the old snake game on the old Nokia phones. I've created a snake class (even though I'm not sure whether this is needed because im only going to be having one moving sprite within the game). After I written the code above (in the snake class), the game ran with no errors but I couldn't actually move the image :( EDIT2: Thanks so much for everyones responses!!

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  • Scalable solution for website polling

    - by Tom Irving
    I'm looking to add push notifications to one of my iOS apps. The app is a client for a website which doesn't offer push notifications. What I've come up with so far: App sends a message to home server when transitioning to background, asking the server to start polling the website for the logged in user. The home server starts a new process to poll for that user. Polling happens every so many seconds / minutes. When the user returns to the iOS app, the app sends a message to the home server to stop polling. The home server kills the process polling for the user. Repeat. The problem is that this soon becomes stupid: 100s of users means 100s of different processes. It's just not scalable in the slighest. What I've written so far is in PHP, using CURL to do the polling and I started with PHP a few days ago, so maybe I'm missing something obvious that could help me with this. Some advice would be great.

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  • How to uninstall Avira antivirus from Ubuntu 14.04?

    - by Tom
    I installed Avira on my Ubuntu now. These are the commands I used to install Avira: wget http://dlpe.antivir.com/package/wks_avira/unix/en/pers/antivir_workstation-pers.tar.gz tar xvzf antivir_workstation-pers.tar.gz sudo ./antivir-workstation-pers-3.1.3.5-0/install After installation I tried to open Avira by searching it in the computer, but its not found anywhere. Because of this I want to uninstall it. How to uninstall it ?

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  • what is message passing in OO?

    - by Tom
    I've been studying OO programming, primarily in C++, C# and Java. I thought I had a good grasp on it with my understanding of encapsulation, inheritance and polymorphism (as well as reading a lot of questions on this site). One thing that seems to popup up here and there is the concept of "message passing". Apparently, this is something that is not used whilst OO programming in today's mainstream languages, but is supported by Smalltalk. My questions are: What is message passing? (Can someone give a practical example?) Is there any support for this "message passing" in C++, C# or Java?

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  • Why do my Google sitelinks show gibberish for a PDF link?

    - by Tom
    I have a website which Google lists nicely along with site links. One of the site links - to a PDF file - shows un-human gibberish e.g 67,8;45:: 56 83 @7<1. (7/0;,*;: /59( (7/0;,;<7, <7)(60:4 (9<7 /+ +2, VU I thought it might be due to the PDF's title property so I changed it. But there hasn't been an improvement to the site link. Other PDF site links are fine and display the title property as desired. Does anyone know how I might rectify this problem or what might be the cause? My uninformed guess is it's some transliteration problem between code and display text which, I suppose, means I ought to recondition the PDF file in some way. Not sure how.

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  • Drawing shapes dynamically on an image through web browser

    - by Tom Beech
    We have a scenario where we create floor plans of locations when we visit. The floor plan is finally shown on the web. It's come to the point now where we want to show floor plans but have a key with various items on them, when an item on the key is clicked, the image should highlight all the areas of the floorplan that have that specific item. I guess we're looking for some sort of open standard javascript lib to deal with SVG (has to work pre IE9 so pure SVG wont cut it) and the floor plans have to be able to be created through a .net application to be deployed on the web. I'd rather stay away from flash if at all possible to be honest. Below are a few conceptual images of what we're trying to achieve.

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  • Give Us Your Thoughts About Oracle Designs

    - by Tom Caldecott-Oracle
    Participate in the Onsite Usability Lab at Oracle OpenWorld 2014 Want to impress your colleagues? Your manager? Your mom? Imagine being able to say to them, “So, did I ever tell you about the time I helped Oracle design some of their hot applications?” Yes, that opportunity is coming up—at Oracle OpenWorld.  The Oracle Applications User Experience team will host an onsite usability lab at the 2014 conference. You can participate and give us your thoughts about proposed designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion Applications for procurement and supply chain, Oracle E-Business Suite and PeopleSoft applications, social relationship management, BI applications, Oracle Fusion Middleware, and more.  Your feedback will directly affect the usability of Oracle applications to make them intuitive, easy to use. You’ll make a difference. And that should score you points with peers, friends, and family. Of course, for your mom, first you’ll probably have to explain to her again what you do for a living. If you’re interested in participating, you must sign up in advance. Space is limited. Participation requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process. Sign up now for the onsite usability lab. When?  Monday, September 29 - Wednesday, October 1, 2014  Where?  InterContinental San Francisco Want to know about other Oracle Applications User Experience activities at Oracle OpenWorld? Visit UsableApps.

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Removing date from Google SERP

    - by Tom Gullen
    We are going through our site analysing the SEO. I find that sometimes on a google results page, some results show a date, others don't. Example (from same query): I prefer the result not to have the date in it, as 20 Oct 2009 probably has an adverse effect on the clickability of the result. Is this Google putting it in? Or the page itself? Or a combination of both (IE, if over a certain age, it includes date). The two URLs are: http://www.scirra.com/forum/perlin-noise-plugin_topic38498.html http://www.scirra.com/forum/dungeon-maze-generator_topic40611.html Any way to remove the dates? I'm thinking, if the age of the thread is 4 months don't display the date on the page, then Google might not find a date reference for it?

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