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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• In a multidisciplicary team, how much should each member's skills overlap?

  - by spade78

  I've been working in embedded software development for this small startup and our team is pretty small: about 3-4 people. We're responsible for all engineering which involves an RF device controlled by an embedded microcontroller that connects to a PC host which runs some sort of data collection and analysis software. I have come to develop these two guidelines when I work with my colleagues: Define a clear separation of responsibilities and make sure each person's contribution to the final product doesn't overlap. Don't assume your colleagues know everything about their responsibilities. I assume there is some sort of technology that I will need to be competent at to properly interface with the work of my colleagues. The first point is pretty easy for us. I do firmware, one guy does the RF, another does the PC software, and the last does the DSP work. Nothing overlaps in terms of two people's work being mixed into the final product. For that to happen, one guy has to hand off work to another guy who will vet it and integrate it himself. The second point is the heart of my question. I've learned the hard way not to trust the knowledge of my colleagues absolutley no matter how many years experience they claim to have. At least not until they've demonstrated it to me a couple of times. So given that whenever I develop a piece of firmware, if it interfaces with some technology that I don't know then I'll try to learn it and develop a piece of test code that helps me understand what they're doing. That way if my piece of the product comes into conflict with another piece then I have some knowledge about possible causes. For example, the PC guy has started implementing his GUI's in .NET WPF (C#) and using LibUSBdotNET for USB access. So I've been learning C# and the .NET USB library that he uses and I build a little console app to help me understand how that USB library works. Now all this takes extra time and energy but I feel it's justified as it gives me a foothold to confront integration problems. Also I like learning this new stuff so I don't mind. On the other hand I can see how this can turn into a time synch for work that won't make it into the final product and may never turn into a problem. So how much experience/skills overlap do you expect in your teammates relative to your own skills? Does this issue go away as the teams get bigger and more diverse?

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• Interconnect nodes in a Java distributed infrastructure for tweet processing

  - by David Moreno García

  I'm working in a new version of an old project that I used to download and process user statuses from Twitter. The main problem of that project was its infrastructure. I used multiple instances of a java application (trackers) to download from Twitter given an specific task (basically terms to search for), connected with a central node (a web application) that had to process all tweets once per day and generate a new task for each trackers once each 15 minutes. The central node also had to monitor all trackers and enable/disable them under user petition. This, as I said, was too slow because I had multiple bottlenecks, so in this new version I want to improve the infrastructure and isolate all functionalities in specific nodes. I also need a good notification system to receive notifications for any node. So, in the next diagram I show the components that I'll need in this new version: As you can see, there are more nodes. Here are some notes about them: Dashboard: Controls trackers statuses and send a single task to each of them (under user request). The trackers will use this task until replaced with a new one (if done, not each 15 minutes like before). Search engine: I need to store all the tweets. They are firstly stored in a local database for each tracker but after that I'm thinking on using something like Elasticsearch to be able to do fast searches. Tweet processor: Just and isolated component with its own database (maybe something like the search engine to have fast access to info generated by the module). In the future more could be added. Application UI: A web application with a shared database with the Dashboard (mainly to store users information and preferences). Indeed, both could be merged into a single web. The main difference with the previous version of the project is that now they will be isolated and they will only show information and send requests. I will not do any heavy task in them (like process tweets as I did before). So, having this components, my main headache is how to structure all to not have to rewrite a lot of code every time I need to access any new data. Another headache is how can I interconnect nodes. I could use sockets but that is a pain in the ass. Maybe a REST layer? And finally, if all the nodes are isolated, how could I generate notifications for each user which info is only in the database used by the Application UI? I'm programming this using Java and Spring (at least I used them in the last version) but I have no problems with changing the language if I can take advantage of a tool/library/engine to make my life easier and have a better platform. Any comment will be appreciated.

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• Customer Experience and BPM – From Efficiency to Engagement

  - by Ajay Khanna

  Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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• How to deal with malicious domain redirections?

  - by user359650

  It is possible for anybody to buy a domain name containing negative terms and point it to someone's website in order to damage their reputation. For instance someone could buy the domain child-pornography.com and point it to the address 64.34.119.12 which is the address behind stackoverflow.com and people navigating to the domain in question would end up visualizing content from StackExchange which would be detrimental to StackExchange's image. To illustrate this, I added the entry 64.34.119.12 child-pornography.com to my /etc/hosts file and tested. Here is what I obtained: I personally found this user experience terrible as someone could think that Stack Exchange are in favor of child pornography and awaiting support from the community to create a Q&A site about it. I tested with other websites and experienced other behaviors that I would categorize as follows: 1 - Useful 404 page (happens with stackoverflow.com): For me the worst way of handling this as the image of the targeted website is directly associated with the offending domain. The more useful the 404 page, the bigger the impression that the targeted website would be willing to help with child pornography. 2 - Redirection (happens with microsoft.com): For instance when accessing child-pornography.com you get redirected to www.microsoft.com. It isn't as bad as above as the offending domain name never appears alongside the targeted website's content, but still bad in my opinion as it gives the impression the targeted website bought the offending domain and redirected it to their website to get more traffic. 3 - Server error (happens with lemonde.fr): You get an error from the webserver which page doesn't contain any content that can be associated with the targeted website (e.g. default Apache 404 page, completely blank page). I believe that is good as the identify of the targeted website isn't revealed. Above are the various behaviors I experienced, but I also thought about a fourth way of dealing with this which is described below. 4 - Disclaimer page (haven't found any website implementing that technique): Display a message such as : "You ended here because someone bought and linked the child-pornography.com domain to our website. We do not own this domain and do not associate ourselves with it. This request has been logged by our servers and we will raise this issue with the competent authorities to have this domain taken down. If you want to access our website, please click here." The good thing about this method is that it can be implemented at application layer (good if you don't have control over web server which happens with some hosting solutions), allows you to protect yourself from any liability, and offer the visitor to be redirected to your own website. Which of the above options would you implement to deal with malicious domain linking (IMO only options 3 and 4 are worth considering) ?

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• Using HBase or Cassandra for a token server

  - by crippy

  I've been trying to figure out how to use HBase/Cassandra for a token system we're re-implementing. I can probably squeeze quite a lot more from MySQL, but it just seems it has come to clinging on to the wrong tool for the task just because we know it well. Eventually will hit a wall (like happened to us in other areas). Naturally I started looking into possible NoSQL solutions. The prominent ones (at least in terms of buzz) are HBase and Cassandra. The story is more or less like this: A user can send a gift other users. Each gift has a list of recipients or is public in which case limited by number or expiration date For each gift sent we generate some token that uniquely identifies that gift. For each gift we track the list of potential recipients and their current status relating to that gift (accepted, declinded etc). A user can request to see all his currently pending gifts A can request a list of users he has sent a gift to today (used to limit number of gifts sent) Required the ability to "dump" or "ignore" expired gifts (x day old gifts are considered expired) There are some other requirements but I believe the above covers the essentials. How would I go and model that using HBase or Cassandra? Well, the wall was performance. A few 10s of millions of records per day over 2 tables kept for 2 weeks (wish I could have kept it for more but there was no way). The response times kept getting slower and slower until eventually we had to start cutting down number of days we kept data. Caching helps here but it's not an ideal solution since a big part of the ops are updates. Also, as I hinted in my original post. We use MySQL extensively. We know exactly what it can and can't do both in naive implementations followed by native partitioning and finally by horizontally sharding our dataset on the application level to reside on multiple DB nodes. It can be done, but that's not really what I'm trying to get from this. I asked a very specific question about designing a solution using a NoSQL solution since it's very hard to find examples for designs out there. Brainlag, not trying to come off as rude. I actually appreciate it a lot that you are the only one who even bothered to respond. but I see it over and over again. People ask questions and others assume they have no idea what they're talking about and give an irrelevant answer. Ignore RDBMS please. The question is about nosql.

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• SQL: empty string vs NULL value

  - by Jacek Prucia

  I know this subject is a bit controversial and there are a lot of various articles/opinions floating around the internet. Unfortunatelly, most of them assume the person doesn't know what the difference between NULL and empty string is. So they tell stories about surprising results with joins/aggregates and generally do a bit more advanced SQL lessons. By doing this, they absolutely miss the whole point and are therefore useless for me. So hopefully this question and all answers will move subject a bit forward. Let's suppose I have a table with personal information (name, birth, etc) where one of the columns is an email address with varchar type. We assume that for some reason some people might not want to provide an email address. When inserting such data (without email) into the table, there are two available choices: set cell to NULL or set it to empty string (''). Let's assume that I'm aware of all the technical implications of choosing one solution over another and I can create correct SQL queries for either scenario. The problem is even when both values differ on the technical level, they are exactly the same on logical level. After looking at NULL and '' I came to a single conclusion: I don't know email address of the guy. Also no matter how hard i tried, I was not able to sent an e-mail using either NULL or empty string, so apparently most SMTP servers out there agree with my logic. So i tend to use NULL where i don't know the value and consider empty string a bad thing. After some intense discussions with colleagues i came with two questions: am I right in assuming that using empty string for an unknown value is causing a database to "lie" about the facts? To be more precise: using SQL's idea of what is value and what is not, I might come to conclusion: we have e-mail address, just by finding out it is not null. But then later on, when trying to send e-mail I'll come to contradictory conclusion: no, we don't have e-mail address, that @!#$ Database must have been lying! Is there any logical scenario in which an empty string '' could be such a good carrier of important information (besides value and no value), which would be troublesome/inefficient to store by any other way (like additional column). I've seen many posts claiming that sometimes it's good to use empty string along with real values and NULLs, but so far haven't seen a scenario that would be logical (in terms of SQL/DB design). P.S. Some people will be tempted to answer, that it is just a matter of personal taste. I don't agree. To me it is a design decision with important consequences. So i'd like to see answers where opion about this is backed by some logical and/or technical reasons.

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• Updating an Entity through a Service

  - by GeorgeK

  I'm separating my software into three main layers (maybe tiers would be a better term): Presentation ('Views') Business logic ('Services' and 'Repositories') Data access ('Entities' (e.g. ActiveRecords)) What do I have now? In Presentation, I use read-only access to Entities, returned from Repositories or Services, to display data. $banks = $banksRegistryService->getBanksRepository()->getBanksByCity( $city ); $banksViewModel = new PaginatedList( $banks ); // some way to display banks; // example, not real code I find this approach quite efficient in terms of performance and code maintanability and still safe as long as all write operations (create, update, delete) are preformed through a Service: namespace Service\BankRegistry; use Service\AbstractDatabaseService; use Service\IBankRegistryService; use Model\BankRegistry\Bank; class Service extends AbstractDatabaseService implements IBankRegistryService { /** * Registers a new Bank * * @param string $name Bank's name * @param string $bik Bank's Identification Code * @param string $correspondent_account Bank's correspondent account * * @return Bank */ public function registerBank( $name, $bik, $correspondent_account ) { $bank = new Bank(); $bank -> setName( $name ) -> setBik( $bik ) -> setCorrespondentAccount( $correspondent_account ); if( null === $this->getBanksRepository()->getDefaultBank() ) $this->setDefaultBank( $bank ); $this->getEntityManager()->persist( $bank ); return $bank; } /** * Makes the $bank system's default bank * * @param Bank $bank * @return IBankRegistryService */ public function setDefaultBank( Bank $bank ) { $default_bank = $this->getBanksRepository()->getDefaultBank(); if( null !== $default_bank ) $default_bank->setDefault( false ); $bank->setDefault( true ); return $this; } } Where am I stuck? I'm struggling about how to update certain fields in Bank Entity. Bad solution #1: Making a series of setters in Service for each setter in Bank; - seems to be quite reduntant, increases Service interface complexity and proportionally decreases it's simplicity - something to avoid if you care about code maitainability. I try to follow KISS and DRY principles. Bad solution #2: Modifying Bank directly through it's native setters; - really bad. If you'll ever need to move modification into the Service, it will be pain. Business logic should remain in Business logic layer. Plus, there are plans on logging all of the actions and maybe even involve user permissions (perhaps, through decorators) in future, so all modifications should be made only through the Service. Possible good solution: Creating an updateBank( Bank $bank, $array_of_fields_to_update) method; - makes the interface as simple as possible, but there is a problem: one should not try to manually set isDefault flag on a Bank, this operation should be performed through setDefaultBank method. It gets even worse when you have relations that you don't want to be directly modified. Of course, you can just limit the fields that can be modified by this method, but how do you tell method's user what they can and cannot modify? Exceptions?

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• Is there an API for determining congressional districts?

  - by ardavis

  I'm looking to determine the congressional district based on an address my user is providing. This will avoid having the user to look it up themselves. Does an API of this sort exist? Note Through my attempts to find one, I've only come across these: http://www.govtrack.us/developers/api (not sure how to submit an an address or zip code however) The following resources are available in the API ...Bills and resolutions in the U.S. Congress since 1973 (the 93rd Congress). ...A (bill, person) pair indicating cosponsorship, with join and withdrawn dates. ...Members of Congress and U.S. Presidents since the founding of the nation. ...Terms held in office by Members of Congress and U.S. Presidents. Each term corresponds with an election, meaning each term in the House covers two years (one 'Congress'), as President four years, and in the Senate six years (three 'Congresses'). ...Roll call votes in the U.S. Congress since 1789. How people voted is accessed through the Vote_voter API. ...How people voted on roll call votes in the U.S. Congress since 1789. See the Vote API. Filter on the vote field to get the results of a particular vote... http://www.opencongress.org/api (seems to be a way to find congress information, but not districts) This API provides programmers with structured access to all the data on OpenCongress, everything from official bill info to news and blog coverage to user-generated votes on bills and much more... This API defaults to returning XML. All queries can also return JSON... https://groups.google.com/forum/?fromgroups=#!topic/opendems-discuss/CeKyi_aANaE (similar question, no resolution) I've been looking over Open Dems, and seeing what's exposed at this point and what isn't. I work with Democrats Abroad, and am interested in using stuff from the lab for their sites. I quickly looked over the Precinct API, which does both more and less than what I'd need. An ideal resource would be any way of translating addresses into CD at the very least (getting state district data would be good as well), since that would make it easier for DA's membership to make a difference in races like last month's NY26 race... Update I'm looking at the source for the govtrack.us website and the 'doGeoCode' function may be useful. view-source:http://www.govtrack.us/congress/members If no one has any suggestions, I will try to go off of what they are doing.

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• Webcast

  - by bwalstra

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Invites You To: Monetizing Digital Media From Clicks To Cash Digital goods and services are booming, and smart businesses are transforming the way they sell and deliver their offerings in the exploding digital marketplace. Using information-services, credit-card, and digital-media examples Oracle’s Mustafa Oyumi and Tripp Partain will show the Oracle Digital Media solution - from clicks to cash: · Design, Model, and Launch New Products · Review Real Time Market Effectiveness and Respond · Rate, Bill, Invoice, Revenue Rec, and Collect · Determine Rights, Royalties, Licensing, and Commissions · Analyze Enterprise Results Friday, July 6, 2012 11:00 a.m. – 11:45 a.m. <Webcast Details> <Webcast Details> Agenda 11:00 a.m. Overview 11:10 a.m. Demo 11:30 a.m. Q&A Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement 36526 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Create or update your profile to receive customized e-mail about Oracle products and services. If you do not wish to receive any further electronic marketing communications from Oracle you can Opt-Out completely, please note you will no longer receive newsletters and product information you may have subscribed to.

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• Wireframing: A Day In the Life of UX Workshop at Oracle

  - by ultan o'broin

  The Oracle Applications User Experience team's Day in the Life (DITL) of User Experience (UX) event was run in Oracle's Redwood Shores HQ for Oracle Usability Advisory Board (OUAB) members. I was charged with putting together a wireframing session, together with Director of Financial Applications User Experience, Scott Robinson (@scottrobinson). Example of stunning new wireframing visuals we used on the DITL events. We put on a lively show, explaining the basics of wireframing, the concepts, what it is and isn't, considerations on wireframing tool choice, and then imparting some tips and best practices. But the real energy came when the OUAB customers and partners in the room were challenge to do some wireframing of their own. Wireframing is about bringing your business and product use cases to life in real UX visual terms, by creating a low-fidelity drawing to iterate and agree on in advance of prototyping and coding what is to be finally built and rolled out for users. All the best people wireframe. Leonardo da Vinci used "cartoons" on some great works, tracing outlines first and using red ochre or charcoal dropped through holes in the tracing parchment onto the canvas to outline the subject. (Image distributed under Wikimedia commons license) Wireframing an application's user experience design enables you to: Obtain stakeholder buy-in. Enable faster iteration of different designs. Determine the task flow navigation paths (in Oracle Fusion Applications navigation is linked with user roles). Develop a content strategy (readability, search engine optimization (SEO) of content, and so on) Lay out the pages, widgets, groups of features, and so on. Apply usability heuristics early (no replacement for usability testing, but a great way to do some heavy-lifting up front). Decide upstream which functional user experience design patterns to apply (out of the box solutions that expedite productivity). Assess which Oracle Application Development Framework (ADF) or equivalent technology components can be used (again, developer productivity is enhanced downstream). We ran a lively hands-on exercise where teams wireframed a choice of application scenarios using the time-honored tools of pen and paper. Scott worked the floor like a pro, pointing out great use of features, best practices, innovations, and making sure that the whole concept of wireframing, the gestalt, transferred. "We need more buttons!" The cry of the energized. Not quite. The winning wireframe session (online shopping scenario) from the Applications UX DITL event shown. Great fun, great energy, and great teamwork were evident in the room. Naturally, there were prizes for the best wireframe. Well, actually, prizes were handed out to the other attendees too! An exciting, slightly different aspect to delivery of this session made the wireframing event one of the highlights of the day. And definitely, something we will repeat again when we get the chance. Thanks to everyone who attended, contributed, and helped organize.

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• Can working exclusively with niche apps or tech hurt your career in software development? How to get out of the cycle? [closed]

  - by Keoma

  I'm finding myself in a bit of a pickle. I've been at a pretty comfortable IT group for almost a decade. I got my start here working on web development, mostly CRUD, but have demonstrated the ability to figure out more complex problems. I'm not a rock star, but I have received many compliments on my programming aptitude, and technologists and architects have commented on my ability to pick things up (for example, I recently learned a very popular web framework that shall remain nameless since I don’t want to be identified). My problem is that, over time, my responsibilities have been shifting towards work such as support or ‘development’ with some rather niche products (afraid to mention here due to potential for being identified). Some of this work, if it includes anything resembling coding, is very menial scripting in languages such as Powershell or VBScript. The vast majority of the time, however, a typical day consists of going back and forth with the product’s vendor support to send them logs and apply configuration changes or patches they recommend. I’m basically starved for some actual software development. However, even though I’m more than capable of doing that development work (and actually do a much better job at it than anything else), our boss is more interested in the kind of work I mentioned above, her reasoning being that since no one else in the organization wants to do it, it must mean job security. This has been going on for close to 3 years, and the only reason I have held on is on the promise that we would eventually get more development projects assigned to us. Well, that turned out not to be true at all. A recent talk with the boss has just made it more explicitly clear, as she told me in no uncertain terms that it’s very likely that development work (web or otherwise) would go to another group. The reason given to me is that our we don’t have enough resources in our group to handle that. So now I find myself in the position that I either have to stay in what has essentially become a dead end IT job that is tied to the fortunes of a niche stack of apps, or try to find a position that will be better for my long term career. My problem (is it a problem?), however, is that compared to others, my development projects in the last three years are very sparse in number. To compound things, projects using the latest and most popular frameworks, amount to the big fat number of just one—with no work of that kind in the foreseeable future. I am very concerned that this sparseness in my resume is a deficit, and that it will hurt my chances of landing a different job. I’m also wondering how much it will hurt me, and whether that can be ameliorated with hobby projects of my own. I guess I’m looking for opinions. Thank you very much for reading.

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• .Net Application & Database Modularity/Reuse

  - by Martaver

  I'm looking for some guidance on how to architect an app with regards to modularity, separation of concerns and re-usability. I'm working on an application (ASP.Net, C#) that has distinctly generic chunks of functionality, that I'd love to be able to lift out, all layers, into re-usable components. This means the module handles the database schema, data access, API, everything so that the next time I want to use it I can just register the module and hook into it. Developing modules of re-usable functionality is a no-brainer, but what is really confusing me is what to do when it comes to handling a core re-usable database schema that serves the module's functionality. In an ideal world, I would register a module and it would ensure that the associated database schema exists in the DB. I would code on the assumption that the tables exist, calling the module's functionality through the DLL, agnostic of the database layer. Kind of like Enterprise Library's Caching/Logging Application Block, which can create a DB schema in the target DB to use as a data store. My Questions is: What do you think is the best way to achieve this, firstly, in terms design architecture, and secondly solution structure. What patterns/frameworks do you know that exist & support this kind of thing? My thoughts so far: I mostly use Entity Framework and SQL Server DB Projects. I thought about a 'black box' approach to modules of functionality. I could use use a code-first approach in EF4, and use the ObjectContext to create a database when the module is initialized. However this means that all of the entities that my module encapsulates would be disconnected from the rest of the application because they belonged to an abstracted ObjectContext. Further - Creating appropriate indexes and references between domain entities and the module's entities would be impossible to do practically. I've thought of adopting Enterprise Library and creating my own Application Blocks. I'm not sure how this would play nice with Entity Framework (if at all) though. I like the idea of building on proven patterns & practices to encapsulate established, reusable functionality. I thought of abandoning Entity Framework for the Module, and just creating a separate DB schema for the module with its own set of stored procedures & ADO.Net. Then deploying the script at run-time if interrogation shows that it doesn't exist. But once again, for application developing outside of the application, I would want to use Entity Framework and I would have to use the module separately, disconnected from the domain ObjectContext. Has anyone had experience developing these sorts of full-stack modules? What advice can you offer? Am I biting off more than I can chew?

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• What is 'Ubuntu Unity' (for the Desktop)?

  - by Martin

  Ok, so there's the buzz of Canonical (wanting to) switch for new Ubuntu version from the GNOME default desktop to their own Unity shell. (I hope that's accurate.) It seems I can not totally fathom what Unity actually is. For looking at its homepage it currently is firmly targeted at netbooks and the somehow different usage model on these. Is it a classical desktop? -- Taskbar? Shortcuts? Is the difference between Ubuntu(GNOME)+Unity more/less pronounced than the difference between Ubuntu and Kubuntu? Will "my parents" be able to get the interface if they've been using the classical gnome desktop so far? Edit: I would not like to split this up into more specific questions, as What is Unity? is exactly what the people I set up Ubuntu boxes for will ask me if they hear that the newer Ubuntu version is using that instead of the Desktop -- and it might well happen someone phrases it like that :-) I will certainly not give them the link to the HP as the explanation there does not lay out if it is a desktop or something more or something less: (It does not for me - therefore I'm asking here.) Unity is designed for netbooks and related touch-based devices. It includes [...] that makes it fast and easy to access [...] while removing screen elements that are rarely used in mobile and netbook computing. (emphasis mine) -- the explanation there doesn't even mention the desktop-PC! Unity has a vertical task management panel on the left-hand side and a menu panel at the top of the screen. [...] This sounds like a re-themed normal desktop. Clicking on an icon will give the target application focus if it is already running or launch it if it is not already running. If you click the ... Aha. Sounds like Windows 7. ... icon of an application that already has focus, Unity will activate an Expose-style view of all the open windows associated with that application. No clue what that's supposed to be. So it would really be nice if someone could explain for non desktop-design-terms experts what Unity is.

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• Alert: It is No Longer 1982, So Why is CRM Still There?

  - by Mike Stiles

  Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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• Addressing threats introduced by the BYOD trend

  - by kyap

  With the growth of the mobile technology segment, enterprises are facing a new type of threats introduced by the BYOD (Bring Your Own Device) trend, where employees use their own devices (laptops, tablets or smartphones) not necessarily secured to access corporate network and information.In the past - actually even right now, enterprises used to provide laptops to their employees for their daily work, with specific operating systems including anti-virus and desktop management tools, in order to make sure that the pools of laptop allocated are spyware or trojan-horse free to access the internal network and sensitive information. But the BYOD reality is breaking this paradigm and open new security breaches for enterprises as most of the username/password based systems, especially the internal web applications, can be accessed by less or none protected device.To address this reality we can adopt 3 approaches:1. Coué's approach: Close your eyes and assume that your employees are mature enough to know what he/she should or should not do.2. Consensus approach: Provide a list of restricted and 'certified' devices to the internal network. 3. Military approach: Access internal systems with certified laptop ONLYIf you choose option 1: Thanks for visiting my blog and I hope you find the others entries more useful :)If you choose option 2: The proliferation of new hardware and software updates every quarter makes this approach very costly and difficult to maintain.If you choose option 3: You need to find a way to allow the access into your sensitive application from the corporate authorized machines only, managed by the IT administrators... but how? The challenge with option 3 is to find out how end-users can restrict access to certain sensitive applications only from authorized machines, or from another angle end-users can not access the sensitive applications if they are not using the authorized machine... So what if we find a way to store the applications credential secretly from the end-users, and then automatically submit them when the end-users access the application? With this model, end-users do not know the username/password to access the applications so even if the end-users use their own devices they will not able to login. Also, there's no need to reconfigure existing applications to adapt to the new authenticate scheme given that we are still leverage the same username/password authenticate model at the application level. To adopt this model, you can leverage Oracle Enterprise Single Sign On. In short, Oracle ESSO is a desktop based solution, capable to store credentials of Web and Native based applications. At the application startup and if it is configured as an esso-enabled application - check out my previous post on how to make Skype essso-enabled, Oracle ESSO takes over automatically the sign-in sequence with the store credential on behalf of the end-users. Combined with Oracle ESSO Provisioning Gateway, the credentials can be 'pushed' in advance from an actual provisioning server, like Oracle Identity Manager or Tivoli Identity Manager, so the end-users can login into sensitive application without even knowing the actual username and password, so they can not login with other machines rather than those secured by Oracle ESSO.Below is a graphical illustration of this approach:With this model, not only you can protect the access to sensitive applications only from authorized machine, you can also implement much stronger Password Policies in terms of Password Complexity as well as Password Reset Frequency but end-users will not need to remember the passwords anymore.If you are interested, do not hesitate to check out the Oracle Enterprise Single Sign-on products from OTN !

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• Announcing Key Functional White Papers for SIM and ReIM

  - by Oracle Retail Documentation Team

  Oracle Retail has published two new documents on My Oracle Support (https://support.oracle.com)  that provide partners and retailers with deeper functional information about two products: Oracle Retail Store Inventory Management (SIM) and Oracle Retail Invoice Matching. Oracle Retail Store Inventory Management Item Configuration White Paper (Doc ID 1507221.1) There is functionality within the Store Inventory Management system related to item configuration that spans across multiple concepts that apply to the application as a whole rather than to a specific area. This white paper covers numerous topics around item configuration including: Item Transaction Levels Item Long Description Pack Size Standard Unit of Measure Standard Unit of Measure Conversion Pack Items Simple Pack Conversion Items (Notional Packs) Ranging Items Item Status Non-Sellable Items Type-2 Item Recognition UPC-E Barcodes Non-Inventory Items Consignment and Concession Items Quick Response Codes Oracle Retail Invoice Matching Financial Transactions (Doc ID 1500209.1) This document explains the financial transactions that are posted by Oracle Retail Invoice Matching (ReIM). The scope of the document is limited to ReIM transactions only, and does not explain Retail Merchandising System (RMS), Finance, or Account Receivable transactions. ReIM follows the double-entry accounting standard, which works by recording the debit and credit of each financial transaction belonging to each party involved. Each transaction means a profit to one account (debit) and a loss to another account (credit). Full invoice match processing is completed in ReIM with payment recommendations communicated to Oracle Accounts Payable. ReIM matches merchandise orders and receipts against merchandise invoices, performing automated and manual matching, as well as discrepancy-resolution processing. Matched invoices are posted to interface staging tables specifying the amount and date to pay, vendor, site ID, General Ledger Chart of Accounts (GL CoA) information, and payment terms. Other payables documents, including debit memos, credit memos and credit notes are also interfaced to Accounts Payable through the ReIM staging tables (IM_AP_STAGE_HEAD and IM_AP_STAGE_DETAIL). For information about how ReIM engages in this processing, see the latest Oracle Retail Invoice Matching Operations Guide. Certain ReIM transactions are not interfaced to Oracle Payables, but instead are interfaced to Oracle General Ledger through the IM_FINANCIAL_STAGE table. When analyzing transactions posted through the staging tables, retailers should note the transaction type, Standard/Credit, as well as the sign in the amount field. Technically, a negative sign on a credit transaction changes the transaction to a debit entry, and vice versa. This document is concerned about the financial meaning of the transactions, and will avoid a discussion of negative numbers in T-charts.

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• Speaker Notes...

  - by wulfers

  At a .Net User Group meeting this week, I experienced two poorly prepared speakers floundering through presentations….  As a Lead Technologist at the company I work for, I have experience training technical staff and also giving presentations at code camps.  Here are a few guidelines for aspiring speakers you might find helpful…   1.       Do not stand in front of your audience and read your slides.  This is  offensive to your audience and not what they came for...  Your slides are there to reinforce the information you are presenting and to give the audience a little clarification on some terms you may use and as a visual aid for some complicated issues. 2.       Have someone review your presentation (slides, notes, …) who speaks the language you will be presenting in fluently.  Also record at least ten minutes of your presentation and have that same person review that.  One of the speakers this week used the word “Basically” fifty times in less than thirty minutes…  I started to flinch every time he used the term. 3.       Be Prepared  -  before the presentation begins.  Don’t make any last minute changes to your presentation or demo code the night before.  Don’t patch your laptop or demo servers the night before.  If possible create a virtual image that you only use for presentations and use that (refreshed before every presentation). 4.       Know the level of expertise of your audience.  Speaking above or below their abilities will make or break your presentation. 5.       Deliver what you promise. The presentation this week was supposed to be on BDD (Behavior Driven Develpment).  The presenter completely ran off track and 90% of the discussion was how his team mistakenly used TDD (Test Driven Development), and was unhappy with the results.  Based on his loss of focus we only heard a rushed 10 minute presentation on DBB which was a disservice to the audience. 6.       Practice your presentation with your own small team before you try this on a room full of people you don’t know.  A side benefit of doing this with your own team is that you can get candid feedback from your team and also get kudos for training your own team.  I find I can also turn my presentations into technical white papers and get a third benefit from the work I’ve put into a presentation. 7.       Sharpen your own saw.  Pick a topic that is fairly current.  Something you would like to learn about and would benefit your current career path. 8.       Have fun doing it.

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• RTS Game Style Application [closed]

  - by Daniel Wynand van Wyk

  My question may seem somewhat odd, but I hope that my specifications will clarify EXACTLY what it is that I am after. I need some help choosing the right tooling for a particular endeavour. My background is in desktop application development and large back-end systems. I have worked primarily on the Microsoft stack using C# and the .Net framework. My goal is to develop a 2D, RTS style, interactive office simulation. The simulation will model various office spaces, office equipment, employees and their interactions with one another. The idea is to abstract the concept of an office completely. Under the hood the application will do many things that are nothing like a game. This includes P2P networking, VPN tunnelling, streaming video, instant messaging, document collaboration, remote screen sharing, file-sharing, virus scanning, VOIP, document scanning, faxing, emailing, distributed computing, content management and much more! A somewhat similar thing has been attempted by IBM, where they created a virtual office in second life. If their attempt was a game, the game-play would be notably horrible, to say the least! The users/players will drive and control my application through the various objects modelled in the simulation. A single application capable of performing all of these various tasks would be a nightmare to navigate for even the most expert user. Using the concept of a game, I can easily separate functionality by assigning them to objects that relate 1-1 with their real world counter-parts. This can greatly simplify computing for novice users, with many added benefits in terms of visibility, transparency of process and centralized configuration. My hope is to make complex computing tasks accessible to all kinds of users and to greatly reduce the cognitive load associated with using the many different utilities and applications inside office settings. The complexity is therefore limited to the complexity of the space in which you find yourself. I want the application to target as many platforms as possible and run on computers that have no accelerated graphics capabilities. The simulation won't contain any of the fancy eye-candy you find in modern games, to the contrary, my "game" will purposefully be clean and simple. The closest thing I could imagine would be an old game like "Theme Hospital" or the first instalment of "The Sims". All the content will be pre-created and not user-generated like Second Life. New functionality will be added via a plugin system. Given my background and nature of my "game", I would like to spend most of my time writing code that does not have to do with the simulated office, as the "game" is really just a glorified application menu. I have done much reading about existing engines, frameworks and tools. I need the help of an experienced game developer who has tried and tested various products over the years who can guide me in the right direction given my very particular needs. I would appreciate any help I can get!

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• Documenting sp_ssiscatalog

  - by jamiet

  What is the best way to document an API? Moreover, what is the best way to document a T-SQL API? Before I try to answer those questions I should explain what I mean by “a T-SQL API”. I think of an API as being a collection of well-defined, known, code modules that provide some notion of a service to whomever uses it; in T-SQL terms I tend to think of a collection of stored procedures and functions as a form of API. Its a loose definition, I admit, and in SQL Server circles we don’t tend to think of stored procedures collectively as an API but if you think about it that’s exactly what they are. The question of how to document a T-SQL API came to my mind as I worked on sp_ssiscatalog. How could I make it easy for people to learn about the capabilities of sp_ssiscatalog without forcing them to dig through the code and find out for themselves? My opening gambit was to write documentation pages on the wiki at http://ssisreportingpack.codeplex.com. That’s kinda useful but it does suffer the disadvantage that someone using sp_ssiscatalog needs to go visit a webpage to read it – I want the documentation to be available wherever the user is using sp_ssiscatalog. Moreover, maintaining the wiki is a real PITA. Intellisense works up to a point, I guess: but that only shows whatever SQL Server knows about the various parameters, which isn’t all that much! I wanted a better way for my API users to learn about its capabilities and so I hit upon the idea of simply using PRINT statements within the code itself to inform the user what options are available; hence I added such PRINT statements in the latest check-in. Now when you execute (for example): EXEC sp_ssiscatalog @operation_type='execs' you can hit F6 a few times to view the messages pane and you shall see something like this: Notice that I’m returning information about all the parameters that can be used to affect the results that just got returned. I really do think this will be very useful to anyone using sp_ssiscatalog; I myself am always forgetting what the parameters are and I wrote the damn thing so I can’t really expect anyone else to remember them. I have not yet made available a release that has these changes in it but when I do I’ll blog about it right here. At the time of writing the latest available release of sp_ssiscatalog is DB v1.0.1.0 but if you want to the latest and greatest simply download it straight from source. Feedback is welcome as always. @Jamiet

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• Why can't the IT industry deliver large, faultless projects quickly as in other industries?

  - by MainMa

  After watching National Geographic's MegaStructures series, I was surprised how fast large projects are completed. Once the preliminary work (design, specifications, etc.) is done on paper, the realization itself of huge projects take just a few years or sometimes a few months. For example, Airbus A380 "formally launched on Dec. 19, 2000", and "in the Early March, 2005", the aircraft was already tested. The same goes for huge oil tankers, skyscrapers, etc. Comparing this to the delays in software industry, I can't help wondering why most IT projects are so slow, or more precisely, why they cannot be as fast and faultless, at the same scale, given enough people? Projects such as the Airbus A380 present both: Major unforeseen risks: while this is not the first aircraft built, it still pushes the limits if the technology and things which worked well for smaller airliners may not work for the larger one due to physical constraints; in the same way, new technologies are used which were not used yet, because for example they were not available in 1969 when Boeing 747 was done. Risks related to human resources and management in general: people quitting in the middle of the project, inability to reach a person because she's on vacation, ordinary human errors, etc. With those risks, people still achieve projects like those large airliners in a very short period of time, and despite the delivery delays, those projects are still hugely successful and of a high quality. When it comes to software development, the projects are hardly as large and complicated as an airliner (both technically and in terms of management), and have slightly less unforeseen risks from the real world. Still, most IT projects are slow and late, and adding more developers to the project is not a solution (going from a team of ten developer to two thousand will sometimes allow to deliver the project faster, sometimes not, and sometimes will only harm the project and increase the risk of not finishing it at all). Those which are still delivered may often contain a lot of bugs, requiring consecutive service packs and regular updates (imagine "installing updates" on every Airbus A380 twice per week to patch the bugs in the original product and prevent the aircraft from crashing). How can such differences be explained? Is it due exclusively to the fact that software development industry is too young to be able to manage thousands of people on a single project in order to deliver large scale, nearly faultless products very fast?

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• Is return-type-(only)-polymorphism in Haskell a good thing?

  - by dainichi

  One thing that I've never quite come to terms with in Haskell is how you can have polymorphic constants and functions whose return type cannot be determined by their input type, like class Foo a where foo::Int -> a Some of the reasons that I do not like this: Referential transparency: "In Haskell, given the same input, a function will always return the same output", but is that really true? read "3" return 3 when used in an Int context, but throws an error when used in a, say, (Int,Int) context. Yes, you can argue that read is also taking a type parameter, but the implicitness of the type parameter makes it lose some of its beauty in my opinion. Monomorphism restriction: One of the most annoying things about Haskell. Correct me if I'm wrong, but the whole reason for the MR is that computation that looks shared might not be because the type parameter is implicit. Type defaulting: Again one of the most annoying things about Haskell. Happens e.g. if you pass the result of functions polymorphic in their output to functions polymorphic in their input. Again, correct me if I'm wrong, but this would not be necessary without functions whose return type cannot be determined by their input type (and polymorphic constants). So my question is (running the risk of being stamped as a "discussion quesion"): Would it be possible to create a Haskell-like language where the type checker disallows these kinds of definitions? If so, what would be the benefits/disadvantages of that restriction? I can see some immediate problems: If, say, 2 only had the type Integer, 2/3 wouldn't type check anymore with the current definition of /. But in this case, I think type classes with functional dependencies could come to the rescue (yes, I know that this is an extension). Furthermore, I think it is a lot more intuitive to have functions that can take different input types, than to have functions that are restricted in their input types, but we just pass polymorphic values to them. The typing of values like [] and Nothing seems to me like a tougher nut to crack. I haven't thought of a good way to handle them. I doubt I am the first person to have had thoughts like these. Does anybody have links to good discussions about this Haskell design decision and the pros/cons of it?

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• What is going on in this SAT/vector projection code?

  - by ssb

  I'm looking at the example XNA SAT collision code presented here: http://www.xnadevelopment.com/tutorials/rotatedrectanglecollisions/rotatedrectanglecollisions.shtml See the following code: private int GenerateScalar(Vector2 theRectangleCorner, Vector2 theAxis) { //Using the formula for Vector projection. Take the corner being passed in //and project it onto the given Axis float aNumerator = (theRectangleCorner.X * theAxis.X) + (theRectangleCorner.Y * theAxis.Y); float aDenominator = (theAxis.X * theAxis.X) + (theAxis.Y * theAxis.Y); float aDivisionResult = aNumerator / aDenominator; Vector2 aCornerProjected = new Vector2(aDivisionResult * theAxis.X, aDivisionResult * theAxis.Y); //Now that we have our projected Vector, calculate a scalar of that projection //that can be used to more easily do comparisons float aScalar = (theAxis.X * aCornerProjected.X) + (theAxis.Y * aCornerProjected.Y); return (int)aScalar; } I think the problems I'm having with this come mostly from translating physics concepts into data structures. For example, earlier in the code there is a calculation of the axes to be used, and these are stored as Vector2, and they are found by subtracting one point from another, however these points are also stored as Vector2s. So are the axes being stored as slopes in a single Vector2? Next, what exactly does the Vector2 produced by the vector projection code represent? That is, I know it represents the projected vector, but as it pertains to a Vector2, what does this represent? A point on a line? Finally, what does the scalar at the end actually represent? It's fine to tell me that you're getting a scalar value of the projected vector, but none of the information I can find online seems to tell me about a scalar of a vector as it's used in this context. I don't see angles or magnitudes with these vectors so I'm a little disoriented when it comes to thinking in terms of physics. If this final scalar calculation is just a dot product, how is that directly applicable to SAT from here on? Is this what I use to calculate maximum/minimum values for overlap? I guess I'm just having trouble figuring out exactly what the dot product is representing in this particular context. Clearly I'm not quite up to date on my elementary physics, but any explanations would be greatly appreciated.

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• Why Java's JMF doesn't work in Linux?

  - by Visruth CV

  I got to do some image processing program in java using Linux. I chose to use the JMF for my camera (a webcam) access. But my program is not able to access the camera. But, the jmf works well in Windows. I downloaded jmf from oracle.com and I tried to install it in 'Ubuntu 10.10-the Maverick-released in October 2010 and supported until April 2012'. The downloaded file was a .bin file. I got the below output (last part of the output) when I tried the command provided by oracle /bin/sh ./jmf-2_1_1e-linux-i586.bin. For inquiries please contact: Sun Microsystems, Inc. 4150 Network Circle, Santa Clara, California 95054. LFI# 129621/Form ID#011801 Do you agree to the above license terms? [yes or no] yes Permit recording from an applet? (see readme.html) [yes or no] yes Permit writing local files from an applet? (recommend no, see readme.html) [yes or no] yes Unpacking... tail: cannot open `+309' for reading: No such file or directory Extracting... ./install.sfx.4140: 1: cannot open ==: No such file ./install.sfx.4140: 1: ==: not found ./install.sfx.4140: 3: Syntax error: ")" unexpected chmod: cannot access `JMF-2.1.1e/bin/jmstudio': No such file or directory chmod: cannot access `JMF-2.1.1e/bin/jmfregistry': No such file or directory chmod: cannot access `JMF-2.1.1e/bin/jmfinit': No such file or directory ./jmf-2_1_1e-linux-i586.bin: 305: JMF-2.1.1e/bin/jmfinit: not found /bin/cp: cannot stat `JMF-2.1.1e/lib/jmf.properties': No such file or directory Done. When try the same command again, getting nothing in the terminal (console). visruth@laptop:~/Desktop/mobileapps$ /bin/sh ./jmf-2_1_1e-linux-i586.bin visruth@laptop:~/Desktop/mobileapps$ Now, I'm not sure that whether it is properly installed or not.Whatever, I'm not getting camera access in my programme. I checked out the driver of the camera, it is available in the os itself I think because other softwares are able to access the camera (web cam). I tried it on both desktop and laptop, but no effect... Is there any solution for the problem?

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• Why can't I install Microsoft Office 2007 in Ubuntu 11.04?

  - by DK new

  I am very new to Ubuntu and only just getting a hang of it, and my questions might sound stupid especially because I am a learner in terms of techie things as well. So because of the nature of work where everyone uses stupid Windows and Microsoft, I need to have access to MS Office 2007/2010 as documents with too many tables or images open all haywire in Libre Office (which has otherwise been great!). I have been reading up about installing MS Office through WINE/PlayonLinux, but have been unsuccessful so far. I downloaded a MS Office 2007 package from Pirate Bay, which I extracted into a folder. I tried numerous different ways to install through WINE and PlayonLinux, but will discuss the one which seems to be getting me somewhere. http://www.webupd8.org/2011/01/how-to-install-microsoft-office-2007-in.html ..... Initially, when I would click on the install button of MS Office, I get a message saying "The install location you selected does not have 1558MB free space. Free up space from the selected install location or choose a different install location". The install location in this case said "C:\Program Files\Microsoft Office", which confused me as I don't have drives named as C, Z etc. I went to configure WINE and under the drives tab, created a drive named A with the path location /media/cd025f16-433b-4a90-abb6-bb7a025d0450/. Also the space thing is confusing as I have at least 450GB of unused space on my computer. anyways, when I selected the A drive for installation, the installation starts, but soon I get the following error message, "Office cannot find Office.en-us\OfficeLR.Cab. Browse to a valid installation source" .... The part saying "OfficeLR.Cab" have said different things after the Office bit every time I have made an attempt. When I select the Office.en-us sub-folder or any other folder within the folder where MS Office 2007 is saved, it says "invalid source"! I have been trying to get this sorted since 15hrs now (addictive!) and have learnt loads of things in the process, but have not managed to crack it. It might be something stupidly simple I am not aware off that is stopping it. I would really appreciate some help! Thanks a lot.. Also I am still getting used to the language, so might have many questions Also I am using Ubuntu 11.04 (tag 11.04). Also I think I don't have windows -- when my friend installed Ubuntu on my new laptop which had Windows 7, he was trying to keep windows in a separate partition, but something happened and windows was not there! Looking forward to some support! Again thanks a lot

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