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  • Sensible Way to Pass Web Data to Sql Server Database

    - by Emtucifor
    After exploring several different ways to pass web data to a database for update purposes, I'm wondering if XML might be a good strategy. The database is currently SQL 2000. In a few months it will move to SQL 2005 and I will be able to change things if needed, but I need a SQL 2000 solution now. First of all, the database in question uses the EAV model. I know that this kind of database is generally highly frowned on, so for the purposes of this question, please just accept that this is not going to change. The current update method has the web server inserting values (that have all been converted first to their correct underlying types, then to sql_variant) to a temp table. A stored procedure is then run which expects the temp table to exist and it takes care of updating, inserting, or deleting things as needed. So far, only a single element has needed to be updated at a time. But now, there is a requirement to be able to edit multiple elements at once, and also to support hierarchical elements, each of which can have its own list of attributes. Here's some example XML I hand-typed to demonstrate what I'm thinking of. Note that in this database the Entity is Element and an ID of 0 signifies "create" aka an insert of a new item. <Elements> <Element ID="1234"> <Attr ID="221">Value</Attr> <Attr ID="225">287</Attr> <Attr ID="234"> <Element ID="99825"> <Attr ID="7">Value1</Attr> <Attr ID="8">Value2</Attr> <Attr ID="9" Action="delete" /> </Element> <Element ID="99826" Action="delete" /> <Element ID="0" Type="24"> <Attr ID="7">Value4</Attr> <Attr ID="8">Value5</Attr> <Attr ID="9">Value6</Attr> </Element> <Element ID="0" Type="24"> <Attr ID="7">Value7</Attr> <Attr ID="8">Value8</Attr> <Attr ID="9">Value9</Attr> </Element> </Attr> <Rel ID="3827" Action="delete" /> <Rel ID="2284" Role="parent"> <Element ID="3827" /> <Element ID="3829" /> <Attr ID="665">1</Attr> </Rel> <Rel ID="0" Type="23" Role="child"> <Element ID="3830" /> <Attr ID="67" </Rel> </Element> <Element ID="0" Type="87"> <Attr ID="221">Value</Attr> <Attr ID="225">569</Attr> <Attr ID="234"> <Element ID="0" Type="24"> <Attr ID="7">Value10</Attr> <Attr ID="8">Value11</Attr> <Attr ID="9">Value12</Attr> </Element> </Attr> </Element> <Element ID="1235" Action="delete" /> </Elements> Some Attributes are straight value types, such as AttrID 221. But AttrID 234 is a special "multi-value" type that can have a list of elements underneath it, and each one can have one or more values. Types only need to be presented when a new item is created, since the ElementID fully implies the type if it already exists. I'll probably support only passing in changed items (as detected by javascript). And there may be an Action="Delete" on Attr elements as well, since NULLs are treated as "unselected"--sometimes it's very important to know if a Yes/No question has intentionally been answered No or if no one's bothered to say Yes yet. There is also a different kind of data, a Relationship. At this time, those are updated through individual AJAX calls as things are edited in the UI, but I'd like to include those so that changes to relationships can be canceled (right now, once you change it, it's done). So those are really elements, too, but they are called Rel instead of Element. Relationships are implemented as ElementID1 and ElementID2, so the RelID 2284 in the XML above is in the database as: ElementID 2284 ElementID1 1234 ElementID2 3827 Having multiple children in one relationship isn't currently supported, but it would be nice later. Does this strategy and the example XML make sense? Is there a more sensible way? I'm just looking for some broad critique to help save me from going down a bad path. Any aspect that you'd like to comment on would be helpful. The web language happens to be Classic ASP, but that could change to ASP.Net at some point. A persistence engine like Linq or nHibernate is probably not acceptable right now--I just want to get this already working application enhanced without a huge amount of development time. I'll choose the answer that shows experience and has a balance of good warnings about what not to do, confirmations of what I'm planning to do, and recommendations about something else to do. I'll make it as objective as possible. P.S. I'd like to handle unicode characters as well as very long strings (10k +). UPDATE I have had this working for some time and I used the ADO Recordset Save-To-Stream trick to make creating the XML really easy. The result seems to be fairly fast, though if speed ever becomes a problem I may revisit this. In the meantime, my code works to handle any number of elements and attributes on the page at once, including updating, deleting, and creating new items all in one go. I settled on a scheme like so for all my elements: Existing data elements Example: input name e12345_a678 (element 12345, attribute 678), the input value is the value of the attribute. New elements Javascript copies a hidden template of the set of HTML elements needed for the type into the correct location on the page, increments a counter to get a new ID for this item, and prepends the number to the names of the form items. var newid = 0; function metadataAdd(reference, nameid, value) { var t = document.createElement('input'); t.setAttribute('name', nameid); t.setAttribute('id', nameid); t.setAttribute('type', 'hidden'); t.setAttribute('value', value); reference.appendChild(t); } function multiAdd(target, parentelementid, attrid, elementtypeid) { var proto = document.getElementById('a' + attrid + '_proto'); var instance = document.createElement('p'); target.parentNode.parentNode.insertBefore(instance, target.parentNode); var thisid = ++newid; instance.innerHTML = proto.innerHTML.replace(/{prefix}/g, 'n' + thisid + '_'); instance.id = 'n' + thisid; instance.className += ' new'; metadataAdd(instance, 'n' + thisid + '_p', parentelementid); metadataAdd(instance, 'n' + thisid + '_c', attrid); metadataAdd(instance, 'n' + thisid + '_t', elementtypeid); return false; } Example: Template input name _a678 becomes n1_a678 (a new element, the first one on the page, attribute 678). all attributes of this new element are tagged with the same prefix of n1. The next new item will be n2, and so on. Some hidden form inputs are created: n1_t, value is the elementtype of the element to be created n1_p, value is the parent id of the element (if it is a relationship) n1_c, value is the child id of the element (if it is a relationship) Deleting elements A hidden input is created in the form e12345_t with value set to 0. The existing controls displaying that attribute's values are disabled so they are not included in the form post. So "set type to 0" is treated as delete. With this scheme, every item on the page has a unique name and can be distinguished properly, and every action can be represented properly. When the form is posted, here's a sample of building one of the two recordsets used (classic ASP code): Set Data = Server.CreateObject("ADODB.Recordset") Data.Fields.Append "ElementID", adInteger, 4, adFldKeyColumn Data.Fields.Append "AttrID", adInteger, 4, adFldKeyColumn Data.Fields.Append "Value", adLongVarWChar, 2147483647, adFldIsNullable Or adFldMayBeNull Data.CursorLocation = adUseClient Data.CursorType = adOpenDynamic Data.Open This is the recordset for values, the other is for the elements themselves. I step through the posted form and for the element recordset use a Scripting.Dictionary populated with instances of a custom Class that has the properties I need, so that I can add the values piecemeal, since they don't always come in order. New elements are added as negative to distinguish them from regular elements (rather than requiring a separate column to indicate if it is new or addresses an existing element). I use regular expression to tear apart the form keys: "^(e|n)([0-9]{1,10})_(a|p|t|c)([0-9]{0,10})$" Then, adding an attribute looks like this. Data.AddNew ElementID.Value = DataID AttrID.Value = Integerize(Matches(0).SubMatches(3)) AttrValue.Value = Request.Form(Key) Data.Update ElementID, AttrID, and AttrValue are references to the fields of the recordset. This method is hugely faster than using Data.Fields("ElementID").Value each time. I loop through the Dictionary of element updates and ignore any that don't have all the proper information, adding the good ones to the recordset. Then I call my data-updating stored procedure like so: Set Cmd = Server.CreateObject("ADODB.Command") With Cmd Set .ActiveConnection = MyDBConn .CommandType = adCmdStoredProc .CommandText = "DataPost" .Prepared = False .Parameters.Append .CreateParameter("@ElementMetadata", adLongVarWChar, adParamInput, 2147483647, XMLFromRecordset(Element)) .Parameters.Append .CreateParameter("@ElementData", adLongVarWChar, adParamInput, 2147483647, XMLFromRecordset(Data)) End With Result.Open Cmd ' previously created recordset object with options set Here's the function that does the xml conversion: Private Function XMLFromRecordset(Recordset) Dim Stream Set Stream = Server.CreateObject("ADODB.Stream") Stream.Open Recordset.Save Stream, adPersistXML Stream.Position = 0 XMLFromRecordset = Stream.ReadText End Function Just in case the web page needs to know, the SP returns a recordset of any new elements, showing their page value and their created value (so I can see that n1 is now e12346 for example). Here are some key snippets from the stored procedure. Note this is SQL 2000 for now, though I'll be able to switch to 2005 soon: CREATE PROCEDURE [dbo].[DataPost] @ElementMetaData ntext, @ElementData ntext AS DECLARE @hdoc int --- snip --- EXEC sp_xml_preparedocument @hdoc OUTPUT, @ElementMetaData, '<xml xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" />' INSERT #ElementMetadata (ElementID, ElementTypeID, ElementID1, ElementID2) SELECT * FROM OPENXML(@hdoc, '/xml/rs:data/rs:insert/z:row', 0) WITH ( ElementID int, ElementTypeID int, ElementID1 int, ElementID2 int ) ORDER BY ElementID -- orders negative items (new elements) first so they begin counting at 1 for later ID calculation EXEC sp_xml_removedocument @hdoc --- snip --- UPDATE E SET E.ElementTypeID = M.ElementTypeID FROM Element E INNER JOIN #ElementMetadata M ON E.ElementID = M.ElementID WHERE E.ElementID >= 1 AND M.ElementTypeID >= 1 The following query does the correlation of the negative new element ids to the newly inserted ones: UPDATE #ElementMetadata -- Correlate the new ElementIDs with the input rows SET NewElementID = Scope_Identity() - @@RowCount + DataID WHERE ElementID < 0 Other set-based queries do all the other work of validating that the attributes are allowed, are the correct data type, and inserting, updating, and deleting elements and attributes. I hope this brief run-down is useful to others some day! Converting ADO Recordsets to an XML stream was a huge winner for me as it saved all sorts of time and had a namespace and schema already defined that made the results come out correctly. Using a flatter XML format with 2 inputs was also much easier than sticking to some ideal about having everything in a single XML stream.

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  • web.config 1.0 and 3.5

    - by kareemsaad
    I had aproblem I had two web site one of them with .net 3.5 and other with 1.0 and I want to run 1.0 in 3.5 but I couldnot and i tried to copy some section from 1.0 to 3.5 as I copied this section <add key="ConnectionString" value="data source=.;persist security info=True;user id=Sharp;Password=#Sharp;initial catalog=Sharp" /> <add key="ACProduct_Upload" value="SiteUploads/ACProducts/" /> <add key="ACPDF_Upload" value="SiteUploads/ACPDF/" /> <add key="ACCertifications_Upload" value="SiteUploads/ACCertifications/" /> <add key="Certifications_Upload" value="SiteUploads/Certifications/" /> <add key="flash" value="flash/" /> <add key="Product_Upload" value="SiteUploads/Products/" /> <add key="PDF_Upload" value="SiteUploads/PDF/" /> <add key="HTML_Upload" value="SiteUploads/HTML_Uploads/" /> <add key="WallPaper_Upload" value="SiteUploads/WallPapers/" /> <add key="News_Upload" value="SiteUploads/News/" /> <add key="mailserver" value="111.111.1.1" /> <add key="fromEmail" value="[email protected]" /> </appSettings> to 3.5 here <add key="ACProduct_Upload" value="SiteUploads/ACProducts/" /> <add key="ACPDF_Upload" value="SiteUploads/ACPDF/" /> <add key="ACCertifications_Upload" value="SiteUploads/ACCertifications/" /> <add key="Certifications_Upload" value="SiteUploads/Certifications/" /> <add key="flash" value="flash/" /> <add key="Product_Upload" value="SiteUploads/Products/" /> <add key="PDF_Upload" value="SiteUploads/PDF/" /> <add key="HTML_Upload" value="SiteUploads/HTML_Uploads/" /> <add key="WallPaper_Upload" value="SiteUploads/WallPapers/" /> <add key="News_Upload" value="SiteUploads/News/" /> <add key="mailserver" value="192.168.6.3" /> <sectionGroup name="system.web.extensions" type="System.Web.Configuration.SystemWebExtensionsSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"> <sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"> <section name="scriptResourceHandler" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="MachineToApplication"/> <sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"> <section name="jsonSerialization" type="System.Web.Configuration.ScriptingJsonSerializationSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="Everywhere"/> <section name="profileService" type="System.Web.Configuration.ScriptingProfileServiceSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="MachineToApplication"/> <section name="authenticationService" type="System.Web.Configuration.ScriptingAuthenticationServiceSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="MachineToApplication"/> <section name="roleService" type="System.Web.Configuration.ScriptingRoleServiceSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" requirePermission="false" allowDefinition="MachineToApplication"/> </sectionGroup> </sectionGroup> </sectionGroup> <add name="Sharp" connectionString="Data Source=.;Initial Catalog=SharpHA;User ID=SharpHA;Password=#SharpHA;" providerName="System.Data.SqlClient"/> </connectionStrings> but this problem apear Only one element allowed per config file and if present must be the first child of the root element. please any one help me

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  • Unable to host WCF service correctly in IIS7

    - by user206736
    I have a WCF Service library written in .NET 4.0. I have a WCF application (in order to host this service in IIS) within the same solution. It contains the WCF library assembly reference and a service.svc file pointing to the service from the library along with a web.config that is a replica of the WCF service library's app.config. The WCF application is set to host the service in IIS7 (the virtual directory has been set). The same solution contains an ASP.NET Webforms solution to which I have added a service reference pointing to the WCF service I hosted in IIS (as mentioned). When i start an instance of this ASP.NET Web application, I get a message saying that "The WCF service has been hosted" and the ASP.NET application can access the data from it correctly. However, when i try and access this data via a service reference added to an MVC 2 Web Application on the same machine in a different solution (pointing to the service hosted in IIS), I get a "The remote server returned an error: (405) Method Not Allowed." protocol exception . However, the MVC application is able to access the service data if I manually invoke an instance of the WCF Application that I was using to host the WCF Service Library from the other solution. I am using VS2010 Beta 2 as my development IDE. I have been stuck with this issue for a while now. Any help would be appreciated. My service config is as follows:- <system.serviceModel> <services> <service behaviorConfiguration="CruxServices.BasicSearchServiceBehavior" name="CruxServices.BasicSearch.BasicSearch"> <endpoint address="" binding="wsHttpBinding" name="WSBindingEndpoint" bindingConfiguration="WSBindingConfig" contract="CruxServices.BasicSearch.Interfaces.IPropertyListFilter"> <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" name="MexEndpoint" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="http://localhost/CruxServices" /> </baseAddresses> </host> </service> </services> <behaviors> <serviceBehaviors> <behavior name="CruxServices.BasicSearchServiceBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="false" /> </behavior> </serviceBehaviors> </behaviors> <bindings> <wsHttpBinding> <binding name="WSBindingConfig"> <security mode="None"> <transport clientCredentialType="None"/> <message establishSecurityContext="false"/> </security> </binding> </wsHttpBinding> </bindings>

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  • Adding the New HTML Editor Extender to a Web Forms Application using NuGet

    - by Stephen Walther
    The July 2011 release of the Ajax Control Toolkit includes a new, lightweight, HTML5 compatible HTML Editor extender. In this blog entry, I explain how you can take advantage of NuGet to quickly add the new HTML Editor control extender to a new or existing ASP.NET Web Forms application. Installing the Latest Version of the Ajax Control Toolkit with NuGet NuGet is a package manager. It enables you to quickly install new software directly from within Visual Studio 2010. You can use NuGet to install additional software when building any type of .NET application including ASP.NET Web Forms and ASP.NET MVC applications. If you have not already installed NuGet then you can install NuGet by navigating to the following address and clicking the giant install button: http://nuget.org/ After you install NuGet, you can add the Ajax Control Toolkit to a new or existing ASP.NET Web Forms application by selecting the Visual Studio menu option Tools, Library Package Manager, Package Manager Console: Selecting this menu option opens the Package Manager Console. You can enter the command Install-Package AjaxControlToolkit in the console to install the Ajax Control Toolkit: After you install the Ajax Control Toolkit with NuGet, your application will include an assembly reference to the AjaxControlToolkit.dll and SanitizerProviders.dll assemblies: Furthermore, your Web.config file will be updated to contain a new tag prefix for the Ajax Control Toolkit controls: <configuration> <system.web> <compilation debug="true" targetFramework="4.0" /> <pages> <controls> <add tagPrefix="ajaxToolkit" assembly="AjaxControlToolkit" namespace="AjaxControlToolkit" /> </controls> </pages> </system.web> </configuration> The configuration file installed by NuGet adds the prefix ajaxToolkit for all of the Ajax Control Toolkit controls. You can type ajaxToolkit: in source view to get auto-complete in Source view. You can, of course, change this prefix to anything you want. Using the HTML Editor Extender After you install the Ajax Control Toolkit, you can use the HTML Editor Extender with the standard ASP.NET TextBox control to enable users to enter rich formatting such as bold, underline, italic, different fonts, and different background and foreground colors. For example, the following page can be used for entering comments. The page contains a standard ASP.NET TextBox, Button, and Label control. When you click the button, any text entered into the TextBox is displayed in the Label control. It is a pretty boring page: Let’s make this page fancier by extending the standard ASP.NET TextBox with the HTML Editor extender control: Notice that the ASP.NET TextBox now has a toolbar which includes buttons for performing various kinds of formatting. For example, you can change the size and font used for the text. You also can change the foreground and background color – and make many other formatting changes. You can customize the toolbar buttons which the HTML Editor extender displays. To learn how to customize the toolbar, see the HTML Editor Extender sample page here: http://www.asp.net/ajaxLibrary/AjaxControlToolkitSampleSite/HTMLEditorExtender/HTMLEditorExtender.aspx Here’s the source code for the ASP.NET page: <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="WebApplication1.Default" %> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head runat="server"> <title>Add Comments</title> </head> <body> <form id="form1" runat="server"> <div> <ajaxToolkit:ToolkitScriptManager ID="TSM1" runat="server" /> <asp:TextBox ID="txtComments" TextMode="MultiLine" Columns="50" Rows="8" Runat="server" /> <ajaxToolkit:HtmlEditorExtender ID="hee" TargetControlID="txtComments" Runat="server" /> <br /><br /> <asp:Button ID="btnSubmit" Text="Add Comment" Runat="server" onclick="btnSubmit_Click" /> <hr /> <asp:Label ID="lblComment" Runat="server" /> </div> </form> </body> </html> Notice that the page above contains 5 controls. The page contains a standard ASP.NET TextBox, Button, and Label control. However, the page also contains an Ajax Control Toolkit ToolkitScriptManager control and HtmlEditorExtender control. The HTML Editor extender control extends the standard ASP.NET TextBox control. The HTML Editor TargetID attribute points at the TextBox control. Here’s the code-behind for the page above:   using System; namespace WebApplication1 { public partial class Default : System.Web.UI.Page { protected void btnSubmit_Click(object sender, EventArgs e) { lblComment.Text = txtComments.Text; } } }   Preventing XSS/JavaScript Injection Attacks If you use an HTML Editor -- any HTML Editor -- in a public facing web page then you are opening your website up to Cross-Site Scripting (XSS) attacks. An evil hacker could submit HTML using the HTML Editor which contains JavaScript that steals private information such as other user’s passwords. Imagine, for example, that you create a web page which enables your customers to post comments about your website. Furthermore, imagine that you decide to redisplay the comments so every user can see them. In that case, a malicious user could submit JavaScript which displays a dialog asking for a user name and password. When an unsuspecting customer enters their secret password, the script could transfer the password to the hacker’s website. So how do you accept HTML content without opening your website up to JavaScript injection attacks? The Ajax Control Toolkit HTML Editor supports the Anti-XSS library. You can use the Anti-XSS library to sanitize any HTML content. The Anti-XSS library, for example, strips away all JavaScript automatically. You can download the Anti-XSS library from NuGet. Open the Package Manager Console and execute the command Install-Package AntiXSS: Adding the Anti-XSS library to your application adds two assemblies to your application named AntiXssLibrary.dll and HtmlSanitizationLibrary.dll. After you install the Anti-XSS library, you can configure the HTML Editor extender to use the Anti-XSS library your application’s web.config file: <?xml version="1.0" encoding="utf-8"?> <configuration> <configSections> <sectionGroup name="system.web"> <section name="sanitizer" requirePermission="false" type="AjaxControlToolkit.Sanitizer.ProviderSanitizerSection, AjaxControlToolkit"/> </sectionGroup> </configSections> <system.web> <sanitizer defaultProvider="AntiXssSanitizerProvider"> <providers> <add name="AntiXssSanitizerProvider" type="AjaxControlToolkit.Sanitizer.AntiXssSanitizerProvider"></add> </providers> </sanitizer> <compilation debug="true" targetFramework="4.0" /> <pages> <controls> <add tagPrefix="ajaxToolkit" assembly="AjaxControlToolkit" namespace="AjaxControlToolkit" /> </controls> </pages> </system.web> </configuration> Summary In this blog entry, I described how you can quickly get started using the new HTML Editor extender – included with the July 2011 release of the Ajax Control Toolkit – by installing the Ajax Control Toolkit with NuGet. If you want to learn more about the HTML Editor then please take a look at the Ajax Control Toolkit sample site: http://www.asp.net/ajaxLibrary/AjaxControlToolkitSampleSite/HTMLEditorExtender/HTMLEditorExtender.aspx

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  • Interesting things – Twitter annotations and your phone as a web server

    - by jamiet
    I overheard/read a couple of things today that really made me, data junkie that I am, take a step back and think, “Hmmm, yeah, that could be really interesting” and I wanted to make a note of them here so that (a) I could bring them to the attention of anyone that happens to read this and (b) I can maybe come back here in a few years and see if either of these have come to fruition. Your phone as a web server While listening to Jon Udell’s (twitter) “Interviews with Innovators Podcast” today in which he interviewed Herbert Van de Sompel (twitter) about his Momento project. During the interview Jon and Herbert made the following remarks: Jon: [some people] really had this vision of a web of servers, the notion that every node on the internet, every connected entity, is potentially a server and a client…we can see where we’re getting to a point where these endpoint devices we have in our pockets are going to be massively capable and it may be in the not too distant future that significant chunks of the web archive will be cached all over the place including on your own machine… Herbert: wasn’t it Opera who at one point turned your browser into a server? That really got my brain ticking. We all carry a mobile phone with us and therefore we all potentially carry a mobile web server with us as well and to my mind the only thing really stopping that from happening is the capabilities of the phone hardware, the capabilities of the network infrastructure and the will to just bloody do it. Certainly all the standards required for addressing a web server on a phone already exist (to this uninitiated observer DNS and IPv6 seem to solve that problem) so why not? I tweeted about the idea and Rory Street answered back with “why would you want a phone to be a web server?”: Its a fair question and one that I would like to try and answer. Mobile phones are increasingly becoming our window onto the world as we use them to upload messages to Twitter, record our location on FourSquare or interact with our friends on Facebook but in each of these cases some other service is acting as our intermediary; to see what I’m thinking you have to go via Twitter, to see where I am you have to go to FourSquare (I’m using ‘I’ liberally, I don’t actually use FourSquare before you ask). Why should this have to be the case? Why can’t that data be decentralised? Why can’t we be masters of our own data universe? If my phone acted as a web server then I could expose all of that information without needing those intermediary services. I see a time when we can pass around URLs such as the following: http://jamiesphone.net/location/current - Where is Jamie right now? http://jamiesphone.net/location/2010-04-21 – Where was Jamie on 21st April 2010? http://jamiesphone.net/thoughts/current – What’s on Jamie’s mind right now? http://jamiesphone.net/blog – What documents is Jamie sharing with me? http://jamiesphone.net/calendar/next7days – Where is Jamie planning to be over the next 7 days? and those URLs get served off of the phone in our pockets. If we govern that data then we can control who has access to it and (crucially) how long its available for. Want to wipe yourself off the face of the web? its pretty easy if you’re in control of all the data – just turn your phone off. None of this exists today but I look forward to a time when it does. Opera really were onto something last June when they announced Opera Unite (admittedly Unite only works because Opera provide an intermediary DNS-alike system – it isn’t totally decentralised). Opening up Twitter annotations Last week Twitter held their first developer conference called Chirp where they announced an upcoming new feature called ‘Twitter Annotations’; in short this will allow us to attach metadata to a Tweet thus enhancing the tweet itself. Think of it as a richer version of hashtags. To think of it another way Twitter are turning their data into a humongous Entity-Attribute-Value or triple-tuple store. That alone has huge implications both for the web and Twitter as a whole – the ability to enrich that 140 characters data and thus make it more useful is indeed compelling however today I stumbled upon a blog post from Eugene Mandel entitled Tweet Annotations – a Way to a Metadata Marketplace? where he proposed the idea of allowing tweets to have metadata added by people other than the person who tweeted the original tweet. This idea really fascinated me especially when I read some of the potential uses that Eugene and his commenters suggested. They included: Amazon could attach an ISBN to a tweet that mentions a book. Specialist clients apps for book lovers could be built up around this metadata. Advertisers could pay to place adverts in metadata. The revenue generated from those adverts could be shared with the tweeter or people who add the metadata. Granted, allowing anyone to add metadata to a tweet has the potential to create a spam problem the like of which we haven’t even envisaged but spam hasn’t halted the growth of the web and neither should it halt the growth of data annotations either. The original tweeter should of course be able to determine who can add metadata and whether it should be moderated. As Eugene says himself: Opening publishing tweet annotations to anyone will open the way to a marketplace of metadata where client developers, data mining companies and advertisers can add new meaning to Twitter and build innovative businesses. What Eugene and his followers did not mention is what I think is potentially the most fascinating use of opening up annotations. Google’s success today is built on their page rank algorithm that measures the validity of a web page by the number of incoming links to it and the page rank of the sites containing those links – its a system built on reputation. Twitter annotations could open up a new paradigm however – let’s call it People rank- where reputation can be measured by the metadata that people choose to apply to links and the websites containing those links. Its not hard to see why Google and Microsoft have paid big bucks to get access to the Twitter firehose! Neither of these features, phones as a web server or the ability to add annotations to other people’s tweets, exist today but I strongly believe that they could dramatically enhance the web as we know it today. I hope to look back on this blog post in a few years in the knowledge that these ideas have been put into place. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Win7 Bluescreen: IRQ_NOT_LESS_OR_EQUAL | athrxusb.sys

    - by wretrOvian
    Hi I'd left my system on last night, and found the bluescreen in the morning. This has been happening occasionally, over the past few days. Details: ================================================== Dump File : 022710-18236-01.dmp Crash Time : 2/27/2010 8:46:44 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00001001 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`06b5c0e1 Caused By Driver : athrxusb.sys Caused By Address : athrxusb.sys+760e1 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\022710-18236-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== HiJackThis ("[...]" indicates removed text; full log posted to pastebin): Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:15 AM, on 2/27/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\DAODx.exe C:\Program Files (x86)\ASUS\EPU\EPU.exe C:\Program Files\ASUS\TurboV\TurboV.exe C:\Program Files (x86)\PowerISO\PWRISOVM.EXE C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin D:\Downloads\HijackThis.exe C:\Program Files (x86)\uTorrent\uTorrent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\[...] [...] O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6800 bytes CPU-Z ("[...]" indicates removed text; see full log posted to pastebin): CPU-Z TXT Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- CPU-Z version 1.53.1 Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 2 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 1 Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 2 (max 2) Number of threads 2 (max 2) Name AMD Phenom II X2 550 Codename Callisto Specification AMD Phenom(tm) II X2 550 Processor Package Socket AM3 (938) CPUID F.4.2 Extended CPUID 10.4 Brand ID 29 Core Stepping RB-C2 Technology 45 nm Core Speed 3110.7 MHz Multiplier x FSB 15.5 x 200.7 MHz HT Link speed 2006.9 MHz Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size L3 cache 6 MBytes, 48-way set associative, 64-byte line size FID/VID Control yes Min FID 4.0x P-State FID 0xF - VID 0x10 P-State FID 0x8 - VID 0x18 P-State FID 0x3 - VID 0x20 P-State FID 0x100 - VID 0x2C Package Type 0x1 Model 50 String 1 0x7 String 2 0x6 Page 0x0 TDP Limit 79 Watts TDC Limit 66 Amps Attached device PCI device at bus 0, device 24, function 0 Attached device PCI device at bus 0, device 24, function 1 Attached device PCI device at bus 0, device 24, function 2 Attached device PCI device at bus 0, device 24, function 3 Attached device PCI device at bus 0, device 24, function 4 Thread dumps ------------------------------------------------------------------------- CPU Thread 0 APIC ID 0 Topology Processor ID 0, Core ID 0, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x00020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] CPU Thread 1 APIC ID 1 Topology Processor ID 0, Core ID 1, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x01020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] Chipset ------------------------------------------------------------------------- Northbridge AMD 790GX rev. 00 Southbridge ATI SB750 rev. 00 Memory Type DDR3 Memory Size 4096 MBytes Channels Dual, (Unganged) Memory Frequency 669.0 MHz (3:10) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 33 Command Rate (CR) 1T Uncore Frequency 2006.9 MHz Memory SPD ------------------------------------------------------------------------- DIMM # 1 SMBus address 0x50 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 2 SMBus address 0x51 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 1 SPD registers [...] DIMM # 2 SPD registers [...] Monitoring ------------------------------------------------------------------------- Mainboard Model M4A78T-E (0x000001F7 - 0x00A955E4) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8720 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8720 LPCIO Revision ID 0x2 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers [...] Register space LPC, base address = 0x0290 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT87 Voltage 1 1.62 Volts [0x65] (VIN1) Voltage 2 1.15 Volts [0x48] (CPU VCORE) Voltage 3 5.03 Volts [0xBB] (+5V) Voltage 8 3.34 Volts [0xD1] (VBAT) Temperature 0 39°C (102°F) [0x27] (TMPIN0) Temperature 1 43°C (109°F) [0x2B] (TMPIN1) Fan 0 3096 RPM [0xDA] (FANIN0) Register space LPC, base address = 0x0290 [...] Hardware monitor AMD SB6xx/7xx Voltage 0 1.37 Volts [0x1D2] (CPU VCore) Voltage 1 3.50 Volts [0x27B] (CPU IO) Voltage 2 12.68 Volts [0x282] (+12V) Hardware monitor AMD Phenom II X2 550 Power 0 89.10 W (Processor) Temperature 0 35°C (94°F) [0x115] (Core #0) Temperature 1 35°C (94°F) [0x115] (Core #1)

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  • Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

    - by Paulo Morgado
    As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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  • How can unity-panel-service be disabled?

    - by Amos Annoy
    From the unity-panel-service manpages: DESCRIPTION The unity-panel-service program is normally started automatically by the Unity shell (which gets started as a compiz module) and is used to draw panels which can then be used for the global menu, or to hold indicators. How can the unity-panel-service be non-automatically started abnormally? In other words, how is it arbitrarily manually started and/or stopped? The manpage implication is that this can be done without stopping the Unity shell. This answer seems promising: Is it possible to restart the unity panel without restarting compiz? but ... not. The process can be killed from System Monitor but it restarts automatically. references: How can menu bars that require a right click be activated like Ubuntu versions <10.10? How do I disable the global application menu?

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  • Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL by Rajesh Raheja

    - by JuergenKress
    In my previous post on Fusion Applications Integration, the Fusion Applications OER white paper explains Oracle Enterprise Repository (OER) usage in the applications context, assuming a dedicated OER for your Fusion Applications instance (whether cloud/SaaS or on-premise). Having a dedicated OER instance is recommended as it can provide customized service metadata and can be used for overall SOA governance in addition to simple service discovery. One of the common queries I get is how on-premise customers without a dedicated OER can find a concrete service WSDL URL for their specific environment using the cloud hosted OER instance. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OER,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Python script as a service on Ubuntu 11.10

    - by bugs99
    I am facing the following problem. I want to run a python script as a service on Ubuntu 11.10 system (already mentioned in the following link: Python service using Upstart on Ubuntu) I followed the steps mentioned in the above mentioned link, but i got the following error message in syslog: init: script main process (21826) terminated with status 1 Jun 8 16:59:55 bilbo kernel: [263012.984531] init: script main process ended, respawning Jun 8 16:59:55 bilbo kernel: [263013.044099] init: script main process (21827) terminated with status 1 The above two lines are getting repeated all the time. On saying sudo start script, I get the following: $ sudo start script script start/running, process 21826 Following is the content of my script.conf placed in /etc/init: description "Used to start python script as a service" author "bilbo" start on runlevel [2] stop on runlevel [06] exec python /home/bilbo/scripts/webserver.py respawn Please tell me what I am doing wrong? Do I have to change my python code as well?

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  • Invoke WCF rest service razor mvc 4

    - by Raj Esh
    I have been using jQuery to access my REST based wcf service which does not export the meta information. Using ajax, i could populate data into controls. I need guidance and directions as to how i can use these Rest service in my controller. I can't add Service reference to my MVC 4 project since my WCF rest does not to expose Metadata. Should i use UNITY? or any other DI frameworks?. Any sample would be of great help.

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  • Accessing the same service more than twice in the nick of time

    - by PointedC
    I have an application that will access interface service A which is to run from windows startup. This service is used by program B and my application functions on B's presence after getting a pointer to A. The scenario is translated as follows, public interface A{} ///my program public class MyProgram { public MyProgram() { ProgramB.DoA(); } public A GetA(){} } public class ProgramB { void DoA(){} } The translated source is not true, but that seems to be what I am looking for. In order to eliminate the overhead of allocating and realocating dynamic accesses to the same service used by other processes, would you please provide an actual solution to the problem ?(I am all out of any idea now)

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  • How do I import service references to Unity3D?

    - by Timothy Williams
    I'm attempting access a service reference in Unity. I need two: the SOAP framework and a separate service called ContentVault. The respective service URL's are: SOAP: http://api.microsofttranslator.com/V2/Soap.svc ContentVault: http://ioun.wizards.com/ContentVault.svc Both services import fine in to Visual Studio. I've tried everything I can think of but they won't work with Unity. I just get various errors (changing depending on which solution I'm trying out). I've attempted using svcutil to export the services as external scripts, but all I got was a bunch of using errors. I've tried converting the code to work with .NET 2.0 to no avail, I've even tried making the services in to .DLL's to no success. How could get these services working with Unity?

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  • Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

    - by Javier Puerta
    Broadens Support for Managing Full Lifecycle of New Pluggable Database as a Service Redwood Shores, Calif. – November 4, 2013 News Summary Database as a Service (DBaaS) offers organizations accelerated deployment, elastic capacity, greater consolidation efficiency, higher availability and lower overall operational cost and complexity. Oracle Database 12c provides an innovative multitenant architecture featuring pluggable databases that makes it easy to offer DBaaS and consolidate databases on clouds. To support customers’ move to this model, Oracle Enterprise Manager 12c adds new automation capabilities to enable quick provisioning of database clouds through self-service, saving administrators time and effort. These new capabilities can help customers adopt Oracle Database 12c faster and pave the way to a DBaaS delivery model. News Facts Oracle today announced a new release of Oracle Enterprise Manager 12c, which provides a turnkey, full lifecycle DBaaS management solution for Oracle Multitenant, an option for Oracle Database 12c Enterprise Edition. Read full press release here

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  • Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

    - by Javier Puerta
    Broadens Support for Managing Full Lifecycle of New Pluggable Database as a Service Redwood Shores, Calif. – November 4, 2013 News Summary Database as a Service (DBaaS) offers organizations accelerated deployment, elastic capacity, greater consolidation efficiency, higher availability and lower overall operational cost and complexity. Oracle Database 12c provides an innovative multitenant architecture featuring pluggable databases that makes it easy to offer DBaaS and consolidate databases on clouds. To support customers’ move to this model, Oracle Enterprise Manager 12c adds new automation capabilities to enable quick provisioning of database clouds through self-service, saving administrators time and effort. These new capabilities can help customers adopt Oracle Database 12c faster and pave the way to a DBaaS delivery model. News Facts Oracle today announced a new release of Oracle Enterprise Manager 12c, which provides a turnkey, full lifecycle DBaaS management solution for Oracle Multitenant, an option for Oracle Database 12c Enterprise Edition. Read full press release here

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  • Finding complexity of a program as a service [on hold]

    - by Seshu
    I would like to find the complexity of a specific code chunk written in Java. Is there a place/web site/service where I can find out the complexity of any arbitrary program. This program might include loops/recursion. Using theory we can compute complexity ourselves. But, just curious in finding if any service is out there to find such complexity. We have several code quality related tools does any of such tools will also find complexity of given code? Could any one point me or direct me to such a utility/site/service?

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  • Managed Service Accounts (MSA) and Virtual Accounts

    Windows Server 2008 R2 and Windows 7 have two new types of service accounts called Manage Service Accounts (MSA) and Virtual Accounts.  These make long term management of service account users, passwords and SPNs much easier. Consider the environment at OrcsWeb.  As a PCI Compliant hosting company, we need to change all security related passwords every 3 months.  This is a substantial undertaking each time because of hundreds of passwords spread throughout our enterprise.  We...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • WIF, ADFS 2 and WCF&ndash;Part 5: Service Client (more Flexibility with WSTrustChannelFactory)

    - by Your DisplayName here!
    See the previous posts first. WIF includes an API to manually request tokens from a token service. This gives you more control over the request and more flexibility since you can use your own token caching scheme instead of being bound to the channel object lifetime. The API is straightforward. You first request a token from the STS and then use that token to create a channel to the relying party service. I’d recommend using the WS-Trust bindings that ship with WIF to talk to ADFS 2 – they are pre-configured to match the binding configuration of the ADFS 2 endpoints. The following code requests a token for a WCF service from ADFS 2: private static SecurityToken GetToken() {     // Windows authentication over transport security     var factory = new WSTrustChannelFactory(         new WindowsWSTrustBinding(SecurityMode.Transport),         stsEndpoint);     factory.TrustVersion = TrustVersion.WSTrust13;       var rst = new RequestSecurityToken     {         RequestType = RequestTypes.Issue,         AppliesTo = new EndpointAddress(svcEndpoint),         KeyType = KeyTypes.Symmetric     };       var channel = factory.CreateChannel();     return channel.Issue(rst); } Afterwards, the returned token can be used to create a channel to the service. Again WIF has some helper methods here that make this very easy: private static void CallService(SecurityToken token) {     // create binding and turn off sessions     var binding = new WS2007FederationHttpBinding(         WSFederationHttpSecurityMode.TransportWithMessageCredential);     binding.Security.Message.EstablishSecurityContext = false;       // create factory and enable WIF plumbing     var factory = new ChannelFactory<IService>(binding, new EndpointAddress(svcEndpoint));     factory.ConfigureChannelFactory<IService>();       // turn off CardSpace - we already have the token     factory.Credentials.SupportInteractive = false;       var channel = factory.CreateChannelWithIssuedToken<IService>(token);       channel.GetClaims().ForEach(c =>         Console.WriteLine("{0}\n {1}\n  {2} ({3})\n",             c.ClaimType,             c.Value,             c.Issuer,             c.OriginalIssuer)); } Why is this approach more flexible? Well – some don’t like the configuration voodoo. That’s a valid reason for using the manual approach. You also get more control over the token request itself since you have full control over the RST message that gets send to the STS. One common parameter that you may want to set yourself is the appliesTo value. When you use the automatic token support in the WCF federation binding, the appliesTo is always the physical service address. This means in turn that this address will be used as the audience URI value in the SAML token. Well – this in turn means that when you have an application that consists of multiple services, you always have to configure all physical endpoint URLs in ADFS 2 and in the WIF configuration of the service(s). Having control over the appliesTo allows you to use more symbolic realm names, e.g. the base address or a completely logical name. Since the URL is never de-referenced you have some degree of freedom here. In the next post we will look at the necessary code to request multiple tokens in a call chain. This is a common scenario when you first have to acquire a token from an identity provider and have to send that on to a federation gateway or Resource STS. Stay tuned.

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  • Oracle OpenWorld Update -- Developing Java Applications in the Cloud: Oracle Java Cloud Service

    - by Ruma Sanyal
    Today we are focused on the Oracle Java Cloud Service. There are multiple sessions on this topic. In this particular session (which will run multiple times), learn how you can use the Oracle Public Cloud Java Cloud Service to exponentially decrease the turn-around time for the development and production roll-out of your WebLogic Server applications. This session will provide an overview the Oracle Java Cloud Service and demonstrate some of the product's powerful developer productivity features. For more information about this and other Cloud Application Foundation sessions, review the Oracle Cloud Application Foundation Focus On document. Details: Thursday, Oct 4, 11.15-12.15pm, Moscone South, Room 304 Thursday, Oct 4, 2:15 PM - 3:15 PM, Marriott Marquis - Foothill F

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  • C# Toolbox: Debug-able, Self-Installable Windows Service Template Redux

    - by James Michael Hare
    I had written a pair of posts before about creating a debug-able and self-installing windows service template in C#.  This is a template I began creating to ease creating windows services and to take some of the mundane tasks out of the coding effort.  The original posts were here: C# Windows Services (1 of 2) - Debug-able Windows Services C# Windows Services (2 of 2) - Self-Installing Windows Services But at the time, though I gave the code samples I didn't have a downloadable for of the template on the blog.  After getting many requests for the actual source, I zipped it up and am posting it with this blog entry.  Click on the link below to download the archive.  The password on the archive is, imaginatively enough, password.  Hope you enjoy and please feel free to comment and suggest changes! Debug-able, Self-Installing Windows Service Template download Enjoy! Tweet Technorati Tags: C#,Windows Service,Toolbox

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  • How to connect to a WCF service using IP of the host machine where the service is hosted?

    - by Kumar
    I have a secured WCF service (https://<MachineName>:sslport/services) self hosted in a machine. Different instances of same service are deployed in differnt machines. From a client app, I am able to connect to theses services through code, i.e. using ChannelFactory() with the same endpoint address. But if I try to access the service using the endpoint address as https://<ipAddress>:sslport/services replacing machines name with machine IP address, I am getting some error stating "could not establish trust relationship". I know this is an error caused by SSL certificate that it could not establish a trust relationship. Are there any settings or any possibilities to make this work?

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  • WCF web service with Neural Network

    - by Gary Frank
    I am developing a web service that performs object recognition. It will be available for testing as soon as enough code has been developed, and then officially when it is finished. It is based on a radically new type of artificial neural network that I designed. Its goal is to recognize any type of object within an image. Besides the WCF web service, the project will also create a website to test and demonstrate the web service. Here is a link with more information. http://www.indiegogo.com/VOR

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  • Interview : Lancement de HP Service Manager 9, le nouveau produit dévoile ses secrets

    Interview : Lancement de HP Service Manager 9, le nouveau produit dévoile ses secrets A l'occasion du lancement de HP Service Manager 9, HP à répondu à nos questions, pour vous permettre de découvrir plus en profondeur les nouvelles fonctionnalités de ce produit, parmi lesquelles : une nouvelle interface Web 2.0, les outils de gestion du cycle de vie des services, l'approche CMS de la solution, avec UCMDB 9, l'optimisation du processus de gestion des changements et des mises en production et l'automatisation du cycle de vie d'un incident. Katleen Erna : Tout d'abord, pour ceux qui ne connaîtraient pas la suite de services d'assistance informatique HP Service Manager, pouvez-vous nous expliquer en quoi elle consiste ? ...

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  • Now Available:Oracle Utilities Customer Self Service Version 2.1

    - by Roxana Babiciu
    The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Self Service 2.1. It is ready for customers and partners to download and install via the Oracle Software Delivery Cloud. Key Features & Benefits: Oracle Utilities Customer Self Service 2.1 includes several new capabilities and enhancements including significantly improved Commercial Account Management and Advanced Notification Management using a new Oracle Utilities Notification Center module (licensed separately). These include the following: Advanced Notification Management Online Issues and Forms Management • Budget Management and Billing for Billed Budgets Prepaid User Dashboard Enhanced Usage Details Web Presentment Start/Stop/Transfer Service Automation Payment Arrangement Automation Account Sets Management for Large Commercial Customers Multiple Account Usage Data Aggregation, Comparison, and Data Download Multiple Account Financial History Mobile Outage Maps More information can be found on OPN

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