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• Session Tracking - Advantages and Disadvantages

  I use to work for a major internet company that sold Dental Plans to customers through their large customer-driven websiteto consumers. They start tracking their users as soon as they hit their web servers, and then they log everything they can about the user. There are a lot of benefits for using session tracking for both the user and the website. Users can benefit from session tracking due to the fact that a website can retain pertaining information for the user so that they do not have to re-enter the same information repeatedly. In addition, websites can hold specific items in a cart for each user so that they can pay for all of their  items at once when they are ready to complete their purchases. Websites can also benefit from session tracking because they can determine where a specific user came from and which advertising partner gave them a sale. This information is very useful when deciding on where to spend an advertising budget. There is only one real disadvantage when it comes to session tracking, Users can not really control what is actually tracked by a website. Yes, they can disable cookies and this will help, but that means that no tracking can be done at all. Most sites require users to have cookies enabled in order for users to make purchases or login to their accounts.  

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• SQL Saturday #220 Atlanta May 2013!

  - by Most Valuable Yak (Rob Volk)

  If you love SQL Server training and are near the Atlanta area, or just love us so much you're willing to travel here, please come join us for: SQL SATURDAY #220! The main event is Saturday, May 18.  The event is free, with a $10.00 lunch fee.  The main page has more details here: http://www.sqlsaturday.com/220/eventhome.aspx We are also offering pre-conference sessions on Friday, May 17, by 5 world-renowned presenters: Denny Cherry: SQL Server Security Register! Site Twitter Adam Machanic: Surfing the Multicore Wave: Processors, Parallelism, and Performance Register! Site Twitter Stacia Misner: Languages of BI Register! Site Twitter Bill Pearson: Practical Self-Service BI with PowerPivot for Excel Register! Site Twitter Eddie Wuerch: The DBA Skills Upgrade Toolkit Register! Site Twitter         We have an early bird registration price of $119 until noon EST Friday, March 22.  After that the price goes to $149, a STEAL when you compare it to the PASS Summit price. :) Please click on the links to register and for more information.  You can also follow the hash tag #SQLSatATL on Twitter for more news about this event. Can't wait to see you all there!

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• SQL Saturday #89 in Atlanta!

  - by Most Valuable Yak (Rob Volk)

  (Yeah yeah, technically it's in Alpharetta, but it's close enough.) Saturday…Saturday….Saturday…. September 17th.  TWO THOUSAND ELEVEN! OK, it's not a tractor pull, but it's even better:  FREE SQL SERVER TRAINING!  They have a bunch of great speakers lined up, and for some reason, me.  (Protip: be good friends with the program committee, have sufficient bribe funds, and if all else fails, lots of alcohol, drugs and a camera.  Ba-ZING!  You too can speak at SQL Saturday!) I will be presenting Revenge: The SQL! in a new and improved SQL Saturday themed presentation.  Actually, it's the same ol' presentation, I just updated the slide theme to match the new SQL Saturday website design.  (Yeah guys, thanks for changing that a month ago.  So much for coasting on the old format.) Of course, you have your choice of three other SQL Saturdays in other cities that day, but come on, you really want to go to this one. #sqlsat89 #sqlsaturday #sqlkilt #sqlpass

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• Best Architecture for ASP.NET WebForms Application

  - by stack man

  I have written an ASP.NET WebForms portal for a client. The project has kind of evolved rather than being properly planned and structured from the beginning. Consequently, all the code is mashed together within the same project and without any layers. The client is now happy with the functionality, so I would like to refactor the code such that I will be confident about releasing the project. As there seems to be many differing ways to design the architecture, I would like some opinions about the best approach to take. FUNCTIONALITY The portal allows administrators to configure HTML templates. Other associated "partners" will be able to display these templates by adding IFrame code to their site. Within these templates, customers can register and purchase products. An API has been implemented using WCF allowing external companies to interface with the system also. An Admin section allows Administrators to configure various functionality and view reports for each partner. The system sends out invoices and email notifications to customers. CURRENT ARCHITECTURE It is currently using EF4 to read/write to the database. The EF objects are used directly within the aspx files. This has facilitated rapid development while I have been writing the site but it is probably unacceptable to keep it like that as it is tightly coupling the db with the UI. Specific business logic has been added to partial classes of the EF objects. QUESTIONS The goal of refactoring will be to make the site scalable, easily maintainable and secure. 1) What kind of architecture would be best for this? Please describe what should be in each layer, whether I should use DTO's / POCO / Active Record pattern etc. 2) Is there a robust way to auto-generate DTO's / BOs so that any future enhancements will be simple to implement despite the extra layers? 3) Would it be beneficial to convert the project from WebForms to MVC?

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• Oracle Magazine Sept/Oct 2012 - Security on the Move

  - by Darin Pendergraft

  This month's Oracle Magazine cover story is Security on the Move.  In it, two Oracle IDM customers discuss their impressions of the latest IDM release.  Kurt Lieber from Kaiser Permanente and Peter Boyle from BT discuss how they are using Oracle IDM to enable their business. Click this link to see the latest issue: http://www.oracle.com/technetwork/issue-archive/2012/12-sep/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In addition to the cover article, the Analyst’s Corner features an interview with Sally Hudson from IDC focusing on IDM issues : http://www.oracle.com/technetwork/issue-archive/2012/12-sep/o52analyst-1735921.html And the Partner Perspectives contains information from our IDM partners Hub City Media, aurionPro SENA, and ICSynergy

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• Control convention for circular movement?

  - by Christian

  I'm currently doing a kind of training project in Unity (still a beginner). It's supposed to be somewhat like Breakout, but instead of just going left and right I want the paddle to circle around the center point. This is all fine and dandy, but the problem I have is: how do you control this with a keyboard or gamepad? For touch and mouse control I could work around the problem by letting the paddle follow the cursor/finger, but with the other control methods I'm a bit stumped. With a keyboard for example, I could either make it so that the Left arrow always moves the paddle clockwise (it starts at the bottom of the circle), or I could link it to the actual direction - meaning that if the paddle is at the bottom, it goes left and up along the circle or, if it's in the upper hemisphere, it moves left and down, both times toward the outer left point of the circle. Both feel kind of weird. With the first one, it can be counter intuitive to press Left to move the paddle right when it's in the upper area, while in the second method you'd need to constantly switch buttons to keep moving. So, long story short: is there any kind of existing standard, convention or accepted example for this type of movement and the corresponding controls? I didn't really know what to google for (control conventions for circular movement was one of the searches I tried, but it didn't give me much), and I also didn't really find anything about this on here. If there is a Question that I simply didn't see, please excuse the duplicate.

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• Challenge Ends on Friday!

  - by Yolande Poirier

  This is your last chance to win a JavaOne trip. Submit a project video and code for the IoT Developer Challenge by this Friday, May 30.  12 JavaOne trips will be awarded to 3 professional teams and one student team. Members of two student teams will win laptops and certification training vouchers. Ask your last minute questions on the coaching form or the Challenge forum. They will be answered promptly. Your project video should explain how your project works. Any common video format such as mp4, avi, mov is fine. Your project must use Java Embedded - whether it is Java SE Embedded or ME Embedded - with the hardware of your choice, including any devices, boards and IoT technology. The project will be judged based on the project implementation, innovation and business usefulness. More details on the IoT Developer Challenge website  Just for fun! Here is a video of Vinicius Senger giving a tour of his home lab, and showing his boards and gadgets. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt;

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• Hack Fest at Devoxx

  - by Yolande Poirier

  On November 11th and 12th, Devoxx attendees will get the chance to build a Java embedded application onsite. During the Raspberry Pi & Leap Motion hands-on labs on Monday and Tuesday mornings, you will learn about Raspberry Pi development with Java embedded using Leap Motion and other sensors. The afternoons are hacking time on a project of your choice. You can get your inspiration from existing projects. You can also use their project source code and improve on already developed applications.  The goal is for you to create something fun and innovative in only a couple of days, no matter your experience in embedded systems.  We provide you with equipment like the Raspberry Pi, sensors, and Leap Motion. Thanks to Stephan Janssen for lending us 10 Leap Motions for the Hack Fest. Raspberry Pi and sensors are pre-configured. You will access the sensors via a web address. You can build a project alone if you want. We also give the opportunity to brainstorm ideas with other attendees and maybe build something more complex. You will get one-on-one help from top-notch coaches. Vinicius Senger has tons of experience with Java and the Raspberry. He runs Java embedded challenges and give training year round. Geert Bevin contributed to many open source projects and his latest venture is with the Leap Motion. Bruno Borges's expertise is in connecting backend logic with great interfaces. Yara Senger is a Java Champion and a great Java embedded mentor.    Don't miss this opportunity! This is your chance to transform your idea into a Raspberry Pi or a Leap Motion application.

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• SharePoint Development: Making that application pool recycle less annoying

  - by Sahil Malik

  SharePoint 2010 Training: more information If you’re like me, you’re easily distracted. What was I talking about again? Oh yes! See, whenever I am writing a farm solution that requires an application pool recycle, I hit CTRL_SHIFT_B to deploy (how to remap CTRL_SHIFT_B to deploy?).Now, I have what, a good 15-20 seconds to goof off and check my gmail/facebook/twitter/IM conversations, right? Sure .. 30 minutes later .. my application pool has died and recycled 3 times on it’s own. Hmm. Clearly, this was becoming a serious issue. So what am I supposed to do here? Well, worry not! Here is what you need to do, Right click\Properties on your SharePoint project, and look for the “SharePoint” tab. Look for post-deployment command line, and add the following post-deployment command line. (Be careful, copy paste exactly as is).   Read full article ....

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• A Fresh Start

  - by Laila

  As you may already be aware, I'm no longer responsible for the .NET Reflector newsletter. That publication is now in the very capable hands of the Reflector team. But fear not; starting in early April, I'll be launching a brand new .NET Newsletter, and I invite you to enjoy the very first edition by subscribing to our new mailing list, or by updating your Simple-Talk subscriptions, and joining the .NET Newsletter mailing list. With a fresh and snappy design (it might even be described as idiosyncratic. but I can say no more at this stage), we'll be making a brand new start. Each month, a member of my team (that's the Red Gate .NET team) will host the .NET Newsletter, bringing you the choicest cuts of breaking news, the very best .NET content from Simple-Talk, alongside details of hot upcoming events. To top it off, not only will you be among the first to get access to free resources (including free wall-charts, training videos and eBooks), but you'll also get exclusive access to betas, early access programs, and special offers. We can't wait to share the new design and exciting new content with you! If you have any questions about the changes to the newsletter, please feel free to send an email to [email protected] or post a comment on my blog. If I don't hear from you before next month, then I'll simply say that I hope you enjoy the new look. Cheers, Laila

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• Installation causing broken packages

  - by AWE

  Here I come I am so determined to use Ubuntu that I paid a professional to install it for me (dualboot). When I got it I got a lot of things from the software center. Skype did not have a download button so I googled it and Ubuntu help told me to do this: sudo add-apt-repository "deb http://archive.canonical.com/ $(lsb_release -sc) partner" and then this: sudo apt-get update && sudo apt-get install skype The terminal told me "that this is potentially harmful..." but I thought it was Ubuntu language meaning "are you sure?" Now items cannot be installed or removed until the package catalog is repaired, so I want to repair it but the package operation fails. "sudo aptitude -f install" - command not found Synaptic package manager tells me that I have two broken packages, libc6 and libc6-dev but doesn't help, only makes life complicated. What the *#$%&!!! I don't want to be forced to become a computer scientist just to be able to use a free source os. P.s. the sound stopped working

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• How to Assure an Effective Data Model

  As a general rule in my opinion the effectiveness of a data model can be directly related to the accuracy and complexity of a project’s requirements. For example there is no need to work on very detailed data models when the details surrounding a specific data model have not been defined or even clarified. Developing data models when the clarity of project requirements is limited tends to introduce designed issues because the proper details to create an effective data model are not even known. One way to avoid this issue is to create data models that correspond to the complexity of the existing project requirements so that when requirements are updated then new data models can be created based any new discoveries regarding requirements on a fine grain level.  This allows for data models to be composed of general entities to be created initially when a project’s requirements are very vague and then the entities are refined as new and more substantial requirements are defined or redefined. This promotes communication amongst all stakeholders within a project as they go through the process of defining and finalizing project requirements.In addition, here are some general tips that can be applied to projects in regards to data modeling.Initially model all data generally and slowly reactor the data model as new requirements and business constraints are applied to a project.Ensure that data modelers have the proper tools and training they need to design a data model accurately.Create a common location for all project documents so that everyone will be able to review a project’s data models along with any other project documentation.All data models should follow a clear naming schema that tells readers the intended purpose for the data and how it is going to be applied within a project.

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• Office 2010 Client &ndash; Should I go with 32 bit or 64 bit?

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). As you know, Office 2010 client now comes in both 32 bit and 64 bit versions. The question is, should you go with 32 bit or 64 bit? 64 is bigger than 32 .. so 64 is better no? NO! Given a choice, or unless you have a very strong reason not to – GO WITH 32 bit. Why is that? Here is why - 32 bit apps actually work better on 64 bit OS’s in most scenarios due to WoW, and the additional 64 bit VLSW calculations. If you have 2007 installations to support, SharePoint designer 2010 cannot be used to work with SharePoint 2007 sites. So you will have to install SharePoint designer 2007 32bit side by side with SharePoint designer 2010 32 bit side by side. So you cannot mix and match 32 bit and 64 bit here. Of course you can virtualize and not have this problem to begin with :-D. 64 bit office will break many things on your SharePoint experience for that client – example, that fancy datasheet view won’t work on lists. 32 bit office apps don’t have this issue. There are some extreme situations where you DO want 64 bit client apps though. Specifically if you have HUGE excel sheets to work with, then 64 bit office client excel is much better than the equivalent 32 bit excel. Comment on the article ....

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• Implementation Specialist OPN Exam for OBI Suite 11g is Now LIVE

  - by Mike.Hallett(at)Oracle-BI&EPM

  The OPN specialisation Exam for implementation consultants of OBI Suite 11g is now live and ready for all partners.  You can now update your specialisation certification to the latest product version 11g for OBI: until recently, the accreditation had examined skills for OBI 10g. For more details see Oracle Business Intelligence Foundation Suite 11g Essentials (1Z1-591) where you can apply for this Oracle Implementation Specialist credential. This exam is primarily intended for consultants that are skilled in implementing solutions based on Oracle Business Intelligence Foundation Suite 11g. The certification covers skills such as: installing OBIEE, building the BI Server metadata repository, building BI dashboards, constructing ad hoc queries, defining security settings and configuring and managing cache files. The exam targets the intermediate-level implementation team member. Up-to-date training and field experience are recommended.   Also Note the New OPN on-line Sales & Pre-sales Assessment Tests are available @ Oracle Business Intelligence Foundation Suite 11g Sales Specialist Oracle Business Intelligence Foundation Suite 11g PreSales Specialist Oracle Business Intelligence Foundation Suite 11g Support Specialist FREE Certification Testing at OpenWorld ·       Are you attending OPN Exchange @ OpenWorld ? Then join us at OPN Specialist Test Fest! October 1st - 4th 2012, Marriott Marquis Hotel :  Pre-register here now!   For More Information OPN Certified Specialist exams OPN Certified Specialist FAQ Enablement 2.0 Get Specialized!

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• If you develop on multiple operating systems, is it better to have multiple computers + displays?

  - by dan

  I develop for iOS and Linux. My preferred OS is Ubuntu. Now my software shop (me and a partner) is developing for Windows too. Now the question is, is it more efficient to have multiple workstations, one for each target OS? Efficiency and productivity is a higher priority than saving money. I have a 3.4Ghz i7 desktop workstation running Ubuntu and virtualized Windows with two displays, and I'm putting together an even more powerful i7 Hackintosh with 16GB RAM (to replace my weak 2.2Ghz i5 Macbook Pro). My specific dilemma is whether I should sell the first computer and triple boot on the second one, or buy two more displays and run both desktop systems simultaneously. Would appreciate answers from developers who write software for multiple OSes. Running guest OSes in VirtualBox on one system not ideal, because in my experience performance is seriously degraded under virtualization. So the choice is between dual/triple booting on one system vs having two systems, one for OSX+iOS/Windows (dual boot) and the other for Ubuntu (which I prefer to use as my main OS). For much of our work, I write a server-side application in Linux and a client for iOS (or for Windows or OS X) simultaneously.

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• What are the challenges of implementing an ERP system?

  When a company decides to rollout an ERP system as part of its core business processes they must consider and provide solutions for the following general challenges. It is important to note that this list is generic and that every ERP system that rolls out is as distinct as the companies that are trying to implement the system. Upper Management Support Reengineering Existing Business Process and Applications Integration of the ERP with other existing departmental applications Implementation Time Implementation Costs Employee Training I just recently read an article by Mano Billi called “What are the major challenges in implementing ERP? “ were he basically outlines the common challenges to implementing an ERP system within a company. He discusses items like Upper management support, altering existing systems, and how ERPs integrate with other independent systems. In addition, he also covers items on selecting a ERP vendor, ERP Consultants, and the effects of an ERP system on employees.  I personally think he did a create job of outlining common issues that can cause an ERP implementation to fail or not be as effective as it potentially could be if the challenges are not taken in to account appropriately.

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• Microsoft WPC 12&ndash;Predictions

  - by D'Arcy Lussier

  Let me start by saying I have absolutely no inside knowledge, neither through the MVP program or any other means, that is fuelling what I’m about to write. This is entirely conjecture fuelled by speculation and too much Soporro beer at a fantastic Japanese restaurant tonight. Still, I present to you… D’Arcy’s Worldwide Partner Conference 2012 Predictions!!! So what can we expect to be announced at this year’s WPC? Much more than last year I’m hoping! Last year was sort of encouraging the troops to carry on with the Windows 7 messaging even with Windows 8 looming in the distance. It also showed Microsoft’s slant towards Private Cloud in addition to Azure. This year, we’re going to see a shift to a battle cry – Windows 8 is Coming, Windows 8 is Coming! I expect we’re going to hear an RTM date for Windows 8 from Steve Ballmer tomorrow, in addition to dates surrounding Windows Server 2012. We’ll also hear some announcement around Windows Phone 8, but I’m not really sure what – that whole piece is still quite muddy; are we going to actually *see* Windows Phone 8 devices this week? That would be great, but I imagine those types of announcements might be left for Build. Speaking of Build, I’m expecting an announcement on a date for a Build conference this Fall, probably late October. If any announcements are going to be made around Office 15, the schedule isn’t hinting at it. In fact, other than Office 365 there’s not much mention of Office in the conference sessions – either a red herring, or telling that Microsoft has another announcement coming later. The tagline of the conference is “A New Era. Together.” It’s obvious Microsoft is wanting to leverage WPC to rally their partners to carry the Windows 8 banner into the field of battle this fall when it ships. D

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• I've inherited 200K lines of spaghetti code -- what now?

  - by kmote

  I hope this isn't too general of a question; I could really use some seasoned advice. I am newly employed as the sole "SW Engineer" in a fairly small shop of scientists who have spent the last 10-20 years cobbling together a vast code base. (It was written in a virtually obsolete language: G2 -- think Pascal with graphics). The program itself is a physical model of a complex chemical processing plant; the team that wrote it have incredibly deep domain knowledge but little or no formal training in programming fundamentals. They've recently learned some hard lessons about the consequences of non-existant configuration management. Their maintenance efforts are also greatly hampered by the vast accumulation of undocumented "sludge" in the code itself. I will spare you the "politics" of the situation (there's always politics!), but suffice to say, there is not a consensus of opinion about what is needed for the path ahead. They have asked me to begin presenting to the team some of the principles of modern software development. They want me to introduce some of the industry-standard practices and strategies regarding coding conventions, lifecycle management, high-level design patterns, and source control. Frankly, it's a fairly daunting task and I'm not sure where to begin. Initially, I'm inclined to tutor them in some of the central concepts of The Pragmatic Programmer, or Fowler's Refactoring ("Code Smells", etc). I also hope to introduce a number of Agile methodologies. But ultimately, to be effective, I think I'm going to need to hone in on 5-7 core fundamentals; in other words, what are the most important principles or practices that they can realistically start implementing that will give them the most "bang for the buck". So that's my question: What would you include in your list of the most effective strategies to help straighten out the spaghetti (and prevent it in the future)?

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• Datenbank in a Box

  - by A&C Redaktion

  Die Oracle Database Appliance: ein zuverlässiges, einfach zu bedienendes und erschwingliches Datenbank-System. Endlich kommt ein Datenbanksystem auf den Markt, das auf die Bedürfnisse kleinerer Unternehmen zugeschnitten ist: Oracle Database Appliance (ODA). Nicht jeder, der große Datenmengen zu verwalten hat, kann schließlich gleich zu Exadata und Co. greifen. Die kompakte „Datenbank in a Box“ kombiniert Software, Server und Speicherkapazität und bietet diverse Vernetzungsmöglichkeiten. Sie beinhaltet zwei geclusterte SunFire-Server, die unter Oracle Linux laufen, vorinstalliert ist eine Oracle Database 11g Release 2. Einer der großen ODA-Vorteile: Die Datenbank wächst mit den Bedürfnissen des Unternehmens: Die Leistungsfähigkeit des Clusters lässt sich anpassen, indem per "Pay-as-you-grow" Software-Lizensierung sukzessive zwei bis 24 Cores freigeschaltet werden können. Sie bietet außerdem hohe Verfügbarkeit für Eigen- und Standard-OLTP sowie universelle Datenbanken, auch in großer Anzahl. Für den Schutz vor Server- und Speichersystemausfällen sorgen Oracle Real Application Clusters, beziehungsweise Oracle Automatic Storage Management. Proaktive Systemüberwachung, Software-Bereitstellung auf einen Klick, integrierte Patches über den gesamten Stack und ein automatischer Call-Home bei Hardware-Ausfällen sparen Kosten und Ressourcen bei der Instandhaltung. Über das Oracle PartnerNetzwerk steht Kunden eine große Anzahl an branchenübergreifenden und -spezifischen Anwendungen zur Verfügung, die von der besseren Verfügbarkeit der Oracle Database Appliance profitieren. Auch die Fachpresse setzt sich mit der neuen Oracle Database Appliance auseinander: Ausführlich berichten unter anderem die Computerwoche und heise online. Das Admin-Magazin bietet eine kurze aber treffende Übersicht. Eine ebenfalls anschauliche, etwas ausführlichere Darstellung bietet die Webseite von DOAG e.V. Im Webcast zur Oracle Database Appliance geht Judson Althoff unter anderem auf deren Bedeutung für das Partner-Business ein:

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• Which Language Next? Python? Ruby? [closed]

  - by Ryan Craig

  I am a beginning Webmaster (relatively), with 2+ years of php experience. I also have some java training and a bit of .net. My company is now close to redeveloping the website that I work on, which is coded primarily in php, but has some poorly-written .net in part as well (it's confusing and ill-planned, but I didn't make any of those decisions. Can anyone say action-oriented .net and JScript?). So, I'm trying to decide which language I should learn next to quickly develop a new site. I will probably just redevelop it at first in php because I'm very comfortable with it. However, I'd like to migrate in the next year to something newer and more forward-thinking. This being said, .net is out of the question a little bit. We need cheap developers who are fast and can get pages up quickly. In this part of the country, part-time .net developers are hard to find. So, we need something that will be pretty standard in the next few years, but we have some .net SOAP 1.1 APIs that we use on our actual service (separate from the corporate website), that we will need to integrate part of the site with. Developing with php and SOAP is much more difficult than doing the same thing. So, I may have to develop the API collaborative part in .net just to be easy, and then I'd like to use something else that is fast, flexible, forward thinking, and will be relatively standard and easy to find developers for. So, any ideas? Python and Django? Ruby on Rails? Another framework? Thanks for your thoughts. Sorry, I know this was long, but it's all very convoluted and confusing so I needed to be slightly long-winded.

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• The Talent Behind Customer Experience

  - by Christina McKeon

  Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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• Robots &amp; Pencils Bring iOS Dev Camp/Dev School to Winnipeg

  - by D'Arcy Lussier

  My buddy Paul Thorsteinson from Robots and Pencils has come up with an elaborate way to collect his Mac power adaptor that I keep forgetting to mail to him – he’s coming to town with Jonathan Rasmusson to run an iPhone Dev Camp and two-day Dev School here in Winnipeg! From the email he sent me: We are going to be bringing our successful iOS dev school out to the 'Peg in October as well has hosting a dev camp on the Friday night (comparable to a .net user group type deal).  If you know any peeps in Manitoba who are interested in these, please pass along!  .Net developers are welcome to come and heckle as well ;) Winnipeg iPhone Dev Camp October 26th Marlborough Hotel, 5:30pm Cost: $10 http://ios-dev-camp-winnipeg-eorg.eventbrite.com/ ^for devs of any level interested in meeting other devs hearing talks of all levels.  Food and networking Winnipeg iPhone Dev School October 27th, 28th, Marlborough Hotel Cost: $899 + GST http://academy.robotsandpencils.com/training ^For devs looking to get their feet wet in iOS dev Paul has spoken at Prairie Dev Con before and is vastly knowledgeable in mobile development. You can see his work in Spy vs Spy, Catch the Princess, World Explorer for Minecraft, Deco Windshield (yes they run their entire business on their iPad), Anthm, Own This World and too many other apps. If you’re into iOS development, looking to get in, or wanting to improve your skills, consider these great professional development opportunities! D

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• Fusion Applications Announces the Online Feature Query Tool

  - by Richard Lefebvre

  Fusion Applications Development is pleased to announce the availability of a new, online tool for viewing Fusion Features. Oracle Product Features allows you to view new features in Fusion across multiple releases, families and products. You can view online or download the data in a variety of formats, including pdf and xls. This easy-to-use tool covers the same content and therefore replaces the pdf versions of the What's New documents. You can access Oracle Product Features from the Fusion Learning Center under Featured Assets > Product Features Query Tool. It can also be found under Release Readiness > Release Overview. Oracle Product Features will be available to customers and Partners from MyOracleSupport, oracle.com and the Partner Network Fusion Learning Center in the near future.  Oracle Product Features provides you with a high level of flexibility allowing you to only see the content you want, whether it is for a single Fusion product family, such as Human Capital Management (HCM), across several releases, or to view the entire listing of new features.  Content currently incorporates all new features introduced in Releases 3, 4 and 5. Release 6 content will be added in the near future.

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• Employee Engagement: Drive Business Value

  - by Kellsey Ruppel

  As we’ve been discussing this week, employee engagement is extremely important and you’ve probably realized that effectively engaging your employees is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives. Your employees (in the sales & service departments) are the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these this stakeholder group. High employee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention Stronger, more enduring and more successful relationships Serving as ambassadors for an organization’s brand More likely to deliver excellent customer service Referring others for hire Recommending the organization’s products and services Sharing feedback with their colleagues In a way, engagement is a measure of employee investment in an organization’s mission and brand. And then you have the enablement piece of this as well.  It’s hard to imagine a high level of engagement existing among employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies  they work with make it a challenge for them to access, share and manage the information  they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on. How does your organization measure on the employee engagement spectrum? We’ve got a number of different resources to help you get started! Portal Resource Center Video: Got a minute? WebCenter in Action Webcast Series Portal Engagement Webcast 

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• What is the value of workflow tools?

  - by user16549

  I'm new to Workflow developement, and I don't think I'm really getting the "big picture". Or perhaps to put it differently, these tools don't currently "click" in my head. So it seems that companies like to create business drawings to describe processes, and at some point someone decided that they could use a state machine like program to actually control processes from a line and boxes like diagram. Ten years later, these tools are huge, extremely complicated (my company is currently playing around with WebSphere, and I've attended some of the training, its a monster, even the so called "minimalist" versions of these workflow tools like Activiti are huge and complicated although not nearly as complicated as the beast that is WebSphere afaict). What is the great benefit in doing it this way? I can kind of understand the simple lines and boxes diagrams being useful, but these things, as far as I can tell, are visual programming languages at this point, complete with conditionals and loops. Programmers here appear to be doing a significant amount of work in the lines and boxes layer, which to me just looks like a really crappy, really basic visual programming language. If you're going to go that far, why not just use some sort of scripting language? Have people thrown the baby out with the bathwater on this? Has the lines and boxes thing been taken to an absurd level, or am I just not understanding the value in all this? I'd really like to see arguments in defense of this by people that have worked with this technology and understand why its useful. I don't see the value in it, but I recognize that I'm new to this as well and may not quite get it yet.

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