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• New Study Guide: "Oracle Solaris 11 System Administration"

  - by Harold Green

  A new helpful resource for Solaris 11 exam preparation has just been released. "Oracle Solaris 11 System Administration" by author and educator Bill Calkins covers effective installation and administration of an Oracle Solaris 11 system. In addition to being a valuable, comprehensive study guide, the book also serves as a complete reference guide for the everyday tasks of an Oracle Solaris System Administrator. This book can be a valuable addition to your preparation for the Oracle Solaris 11 Advanced System Administration (1Z1-822) certification exam. This exam, combined with the Oracle Certified Associate, Oracle Solaris 11 System Administrator (OCA) certification and a training requirement will earn you the Oracle Certified Professional, Oracle Solaris 11 System Administrator (OCP) certification. This valuable credential is designed for Oracle Solaris System Administrators with a strong foundation in the Oracle Solaris 11 Operating System as well as a fundamental understanding of the UNIX operating system, commands and utilities. This certification covers topics on core elements such as: configuring network interfaces, managing swap configurations, crash dumps, and core files. The 822 exam is currently in beta at the greatly discounted rate of $50 USD, but the beta period will soon be closing (likely the end of this month/June 2013), so be take advantage of the opportunity to be one of the first to hold this new certification.  Bill Calkins also recently posted some tips for taking Oracle Solaris 11 certification exams.

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• New Certification Exam Prep Seminar: Java EE 5/6 Web Component Developer

  - by Brandye Barrington

  I'm happy to announce the availability of a brand new Exam Prep Seminar titled Certification Exam Prep Seminar: Java EE 5/6 Web Component Developer. This new Exam Prep Seminar is available standalone, and will soon be available through a Certification Value Package, which includes (1) the Seminar, and (2) a certification exam voucher with a free retake. For those of you preparing for the Oracle Certified Professional, Java EE 5 Web Component Developer certification or the Oracle Certified Expert, Java Platform, EE 6 Web Component Developer certification, this seminar is a great value and and an excellent way to gain valuable insight from one of Oracle University's top instructors. This Exam Prep Seminar will accelerate your preparation, make your prep time more efficient and give you insight to the breadth and depth of the certification exam. This type of exam preparation has traditionally only been available at the Oracle OpenWorld conference, but is now available to anyone through this new format. Of course with online video, you can now start, stop, rewind, and review as needed! Also note that because this seminar is in the Oracle Training On Demand format, you can also watch it on your your iPad through Oracle University's new free iPad app. QUICK LINKS SEMINAR: Certification Exam Prep Seminar: Java EE 5/6 Web Component Developer VALUE PACKAGE: Coming Soon! EXAM: 1Z0-858  Java Enterprise Edition 5 Web Component Developer Certified Professional Exam EXAM: 1Z0-859  Java Enterprise Edition 5 Web Component Developer Certified Professional Upgrade Exam EXAM: 1Z0-899  Java EE 6 Web Component Developer Certified Expert Exam CERTIFICATION: Oracle Certified Professional, Java EE 5 Web Component Developer CERTIFICATION: Oracle Certified Expert, Java Platform, EE 6 Web Component Developer

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• Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

  - by Jeri Kelley

  San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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• Windows Azure BidNow Sample &ndash; definitely worth a look

  - by Eric Nelson

  [Quicklink: download new Windows Azure sample from http://bit.ly/bidnowsample] On Mondays (17th May) in the  6 Weeks of Windows Azure training (Now full) Live Meeting call, Adrian showed BidNow as a sample application built for Windows Azure. I was aware of BidNow but had not found the time to take a look at it nor seems it running before. Adrian convinced me it was worth some a further look. In brief I like it :-) It is more than Hello World, but still easy enough to follow. Bid Now is an online auction site designed to demonstrate how you can build highly scalable consumer applications using Windows Azure. It is built using Visual Studio 2008, Windows Azure and uses Windows Azure Storage. Auctions are processed using Windows Azure Queues and Worker Roles. Authentication is provided via Live Id. Bid Now works with the Express versions of Visual Studio and above. There are extensive setup instructions for local and cloud deployment You can download from http://bit.ly/bidnowsample (http://code.msdn.microsoft.com/BidNowSample) and also check out David original blog post. Related Links UK based? Sign up to UK fans of Windows Azure on ning Check out the Microsoft UK Windows Azure Platform page for further links

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• Show Notes: Debra Lilley on Fusion Applications

  - by Bob Rhubart

  The latest ArchBeat program features a three-part interview with Oracle ACE Director Debra Lilley (ACE Profile). Debra is Oracle Alliance Director at Fujitsu, Executive Member at the International Oracle Users Group Community (IOUG), Director and Deputy Chair at the UK Oracle Users Group (UKOUG), and a partner at Oracle UK.  So yeah, she’s connected.  In this interview Debra talks about her connection to Oracle Fusion Applications. Listen to Part 1 Debra talks about her role as the as the Director and Deputy Chairperson of the UKOUG and about the UKOUG development group’s involvement in Oracle Fusion Applications. Listen to Part 2 (March 9) Debra shares her insight into what Fusion Applications will bring to Enterprise Architecture, and the importance of user experience in enterprise architecture. Listen to Part 3 (March 16) Debra discusses the need to  close the gap between IT and business, and about how business users should be able to use applications without having to think about the underlying technology. Debra is very active in social networks, so if you have questions or comments you can connect with her via the following: Blog: http://www.debrasoracle.blogspot.com/ Twitter: @debralilley LinkedIn:  http://uk.linkedin.com/pub/debra-lilley/1/438/bba And if you’d like to learn more about Oracle Fusion Applications: http://www.oracle.com/us/products/applications/fusion/index.html Coming Soon Dr. Frank Munz, author of Middleware and Cloud Computing: Oracle Fusion Middleware on Amazon Web Services and Rackspace Cloud.  Andy MacMillan (VP, Enterprise 2.0, Oracle) on the socialization of the enterprise. A panel discussion on “Who gets to be a software architect?” Stay tuned: RSS Technorati Tags: oracle,fusion applications,enterprise architecture,IOUG,UKOUG del.icio.us Tags: oracle,fusion applications,enterprise architecture,IOUG,UKOUG

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• Webcast Tomorrow: Securing the Cloud for Public Sector

  - by Darin Pendergraft

  Securing the Cloud for Public Sector Click here, to register for the live webcast. Cloud computing offers government organizations tremendous potential to enhance public value by helping organizations increase operational efficiency and improve service delivery. However, as organizations pursue cloud adoption to achieve the anticipated benefits a common set of questions have surfaced. “Is the cloud secure? Are all clouds equal with respect to security and compliance? Is our data safe in the cloud?” Join us December 12th for a webcast as part of the “Secure Government Training Series” to get answers to your pressing cloud security questions and learn how to best secure your cloud environments. You will learn about a comprehensive set of security tools designed to protect every layer of an organization’s cloud architecture, from application to disk, while ensuring high levels of compliance, risk avoidance, and lower costs. Discover how to control and monitor access, secure sensitive data, and address regulatory compliance across cloud environments by: providing strong authentication, data encryption, and (privileged) user access control to ensure that information is only accessible to those who need it mitigating threats across your databases and applications protecting applications and information – no matter where it is – at rest, in use and in transit For more information, access the Secure Government Resource Center or to speak with an Oracle representative, please call1.800.ORACLE1. LIVE Webcast Securing the Cloud for Public Sector Date: Wednesday, December 12, 2012 Time: 2:00 p.m. ET Visit the Secure Government Resource CenterClick here for information on enterprise security solutions that help government safeguard information, resources and networks. ACCESS NOW Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy Statement

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• links for 2011-02-17

  - by Bob Rhubart

  ArchitectACEs - Oracle Wiki Putting a Face on the Architect ACE The Oracle ACE s listed here have identified themselves, or have been identified by fellow ACEs, as software architects. As... (tags: ping.fm) Debra's thoughts on Oracle and User Groups: I did it - I did the Fusion UX Demo Oracle ACE Director Debra Lilley shares her experience in presenting a Fusion Applications demo at RMOUG. (tags: oracle otn oracleace) The Blas from Pas: JRuby Script to Monitor a Oracle WebLogic GridLink Data Source Remotely "In WebLogic 10.3.4 release, a single data source implementation has been introduced to support Oracle RAC cluster. To simplify and consolidate its support for Oracle RAC, WebLogic Server has provided a single data source that is enhanced to support the capabilities of Oracle RAC." (tags: oracle otn weblogic) Show Notes: Bob Hensle on IT Strategies from Oracle (ArchBeat) In Part 1 Bob Hensle talked about the various documents in the IT Strategies from Oracle library. In Part 2 (now available) Bob talks about how SOA and other factors are reflected in those documents. (tags: oracle otn entarch podcast) PODCAST: Examining the state of EA and findings of recent survey | Open Group Blog A transcript of a podcast panel discussion on the findings from a study on the current state and future direction of enterprise architecture from The Open Group Conference, San Diego 2011. (tags: entarch opengroup) A Virtual Dilemma (Antony Reynolds' Blog) SOA author Anthony Reynolds shares a solution. (tags: oracle otn soa) Webcast: Live Online Forum: Oracle Security - February 24, 9:00am PT Speakers: Mary Ann Davidson, Chief Security Officer, Oracle; Tom Kyte, Senior Technical Architect, Oracle; Jeff Margolies, Partner, Security Practice, Accenture; Vipin Samar, VP, Database Security Product Development Oracle; and Nishant Kaushik, Chief Strategist, Identity and Access Management. (tags: oracle security) Obama banks on cloud, consolidation, to hold down IT costs | Computerworld NZ President Obama's fiscal 2012 budget proposal keeps IT spending almost flat compared to fiscal 2010 mostly due to the consolidation of data centers and a shift to cloud computing systems. (tags: ping.fm)

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• Jung Meets the NetBeans Platform

  - by Geertjan

  Here's a small Jung diagram in a NetBeans Platform application: And the code, copied directly from the Jung 2.0 Tutorial:  public final class JungTopComponent extends TopComponent { public JungTopComponent() { initComponents(); setName(Bundle.CTL_JungTopComponent()); setToolTipText(Bundle.HINT_JungTopComponent()); setLayout(new BorderLayout()); Graph sgv = getGraph(); Layout<Integer, String> layout = new CircleLayout(sgv); layout.setSize(new Dimension(300, 300)); BasicVisualizationServer<Integer, String> vv = new BasicVisualizationServer<Integer, String>(layout); vv.setPreferredSize(new Dimension(350, 350)); add(vv, BorderLayout.CENTER); } public Graph getGraph() { Graph<Integer, String> g = new SparseMultigraph<Integer, String>(); g.addVertex((Integer) 1); g.addVertex((Integer) 2); g.addVertex((Integer) 3); g.addEdge("Edge-A", 1, 2); g.addEdge("Edge-B", 2, 3); Graph<Integer, String> g2 = new SparseMultigraph<Integer, String>(); g2.addVertex((Integer) 1); g2.addVertex((Integer) 2); g2.addVertex((Integer) 3); g2.addEdge("Edge-A", 1, 3); g2.addEdge("Edge-B", 2, 3, EdgeType.DIRECTED); g2.addEdge("Edge-C", 3, 2, EdgeType.DIRECTED); g2.addEdge("Edge-P", 2, 3); return g; } And here's what someone who attended a NetBeans Platform training course in Poland has done with Jung and the NetBeans Platform: The source code for the above is on Git: git://gitorious.org/j2t/j2t.git

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• Hotspotting - tying Visualization into Other applications

  - by warren.baird

  AutoVue 20 included our first step towards providing a rich hotspotting capability that will allow visualization capabilities to be very tightly integrated into a wide range of applications. The idea is to have a close link between the visual representation of an object or place, and the business objects associated with that object or place. We've been working with our partner Enigma to enable this capability in their parts catalogue - the screenshot above shows what it looks like - the image on the right is a trimmed down version of AutoVue displaying a drawing of the various parts in an interactive way - when you click on item '6' in the AutoVue drawing, the appropriate item is highlighted in the parts catalogue - making it easy to select the parts you need, and to ensure that the correct parts are selected. The integration works in both directions - when you select a part in the part catalogue, the appropriate part is highlighted in the drawing as well. To get slightly technical for a moment, this is a simple javascript integration - the external application provides a javascript callback that AutoVue calls whenever an item is clicked on, and AutoVue provides a javascript function to call when an item is selected in the external application. There are also direct java APIs available. This makes it easy to tie AutoVue into many types of applications - you can imagine in an asset lifecycle management application being able to click on the appropriate asset in a drawing to create a work-order, instead of finding the right asset ID to enter. Or being able to click on a part or sub-assembly to trigger a change order in a product lifecycle management application. We're pretty excited about the possibilities that this capability opens up, and plan on expanding on it a lot in the future. Would this be useful in your enterprise applications? What kinds of integrations like this would be useful for you? Let us know in the comments below!

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• Internship in License Contract Management

  - by cristian.condurache(at)oracle.com

  Hi Everyone, My name is Luca. I am an intern in the License Contract Management team in Italy. I have studied Economics and Business in Pescara and finished my Master’s Degree in July 2009. After a short work experience near my home town I decided to look for a job in an International Company. I got in touch with Oracle in January 2010. I had a telephone interview and then a face-to-face interview. On a cold and grey morning, I arrived in Milan....my first impression was fantastic....a big modern building with wide TVs everywhere. I was a little nervous but very excited. I understood this could be a great opportunity... The interview went well and I started to work in March. After a training period I was quickly involved in the closing of the last quarter of the fiscal year - of which May is the last month at Oracle. Working as a License Contract Manager is a real challenge for a fresh graduate. It involves thoroughly understanding the Oracle Policies and Practices with regards to License Contracts. In my experience, especially in May, I learnt to work under high pressure, within time constrains, and to keep up with constant changes. In this period I also had the opportunity to be involved in different negotiations, being directly in contact with the customers. This helped me to develop my relational skills during complex transactions. Looking back at the nine months at Oracle I can say I have a better understanding of the IT world. It is a complex environment that changes continously, offering new challenges to learn from everytime. If you have any questions related to this article feel free to contact [email protected]. You can find our job opportunities via http://campus.oracle.com. Technorati Tags: License Contract Management,oppotunity,Oracle Policies,internship

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• Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

  - by Kellsey Ruppel

  Register Now for this Webcast. Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction. Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to: Deliver a state of the art customer self-service portal Reduce traffic on high cost, low satisfaction customer service channels Integrate business workflows and legacy applications Register Now for this Webcast. REGISTER NOW Register now for this exclusive event. Wednesday, November 14, 2012 10 a.m. PT / 1 p.m. ET Presented by: Giovani DacumosDirector of Systems, Los Angeles Department of Building & Safety Jing ReyesApplications Development Group Manager, Los Angeles Department of Building & Safety Rajiv Desai CEO, 3Di Sheetal ParanjpyeProject Manager, 3Di Presented by: Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Branded Application Pages (layouts pages) in SharePoint 2010

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Application pages are now branded by default in SharePoint 2010. WOOHOO!!! The DynamicMasterPageFile attribute in SharePoint 2010 master pages allows application pages start using the site’s master page instead of the application master page. If you want backwards compatibility with SharePoint 2007, i.e. you want unbranded application pages, here is what you can do, a) You can change the MasterPageReferenceEnabled property to false in your SPWebApplication object, orb) Go to central administration\application management\manage web application\select your web app … go to the ribbon, look for general settings\general settings, and detach application pages from the site’s master page. I don’t see why you’d ever wanna do that, but hey if you want to .. go for it. This article was first published on blah.winsmarts.com. Stealing content is not cool. Safeguarded application pages Now for the fine print, there is something called as “Safeguarded application pages” in SP2010. These are pages, that IF IN CASE your custom master page screws up, they will automatically revert to use a master page that is guaranteed to work in the _layouts folder. Now that’s nice! That means, if you screw up, you always have a way to fix things. How nice! Here is a list of such safe guarded application pages - AccessDenied.aspx MngSiteAdmin.aspx People.aspx RecycleBin.aspx ReGhost.aspx ReqAcc.aspx Settings.aspx UserDisp.aspx ViewLsts.aspx Have fun! Comment on the article ....

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• New ATG Web Commerce Specialization is Hot, Hot, Hot

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The roof, the roof, the roof is on fire! Record breaking temperatures aren’t the only things raising the thermometer this summer –not since the new ATG Specialization became available, and get this – we already have a list of partners who have achieved their ATG Web Commerce Specialization, including: Accenture, AAXIS Commerce, Knowledge Path, ObjectEdge, Professional Access and ThinkWrap. Now that’s just sizzling! As part of this smokin’ hot Specialization, Oracle is offering ATG Commerce 10 Implementation Developer Boot Camps. Through direct hands-on experience, and technical training, developers and software architects will gain some serious insight into best practices, as well as relevant and applicable implementation experience to keep cool under pressure. So if you’re ready to stand-out, be sensational and separate yourself from the competition, learn about the steps you need to take to become ATG Web Commerce Specialized today, and don't forget to spread the word over Facebook and Twitter! Setting Fire to the Rain, The OPN Communications Team

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• September OTN Member Offers

  - by Cassandra Clark - OTN

  Oracle OpenWolrd and JavaOne are coming....so the OTN team is knee deep in planning the OTN Lounges that will be at each event this year (more info in another post soon), but we managed to work with our partners to offer a nice BIG list of NEW offers for September.  Visit Oracle Technology Network Member Discount page for codes and links to these great offers! Oracle Press Oracle Technology Network members get 40% off the newest Oracle Press title, Oracle Exalogic Elastic Cloud Handbook by Tom Plunkett! Mike Murach & Associates, Inc. Get 30% off and sample chapter of Murach’s SQL Server 2012 for Developers by Bryan Syverson and Joel Murach Manning - 41% off titles below and sample chapter of each. Making Java Groovy OCA Java SE 7 Programmer I Certification Guide Apress - Get 30% off on apress.com on Java 7 Recipes A Problem-Solution Approach Safari Books Online - OTN members get 30 days of free access + 20% off unlimited access to Safari Books Online for 6 months. Safari Books Online offers subscription access to more than 24,000 books and training videos about technology, digital media, business management and professional development from leading publishers such as Oracle Press, O'Reilly Media, Que, Addison-Wesley, Wrox, Cisco Press, Microsoft Press, McGraw Hill, Wiley, Apress, Adobe Press and many others. Already a customer? Come see us at Oracle OpenWorld (booth 537) or JavaOne (5110) and mention this to get a shirt!

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• NetBeans at JavaOne Latin America 2012

  - by TinuA

  The place to be in early December is Sao Paolo, Brazil, for JavaOne 2012 Latin America (pt_ BR site)--and the NetBeans team will be making the trip!Drop-in on technical sessions and hands-labs that show the latest features of the NetBeans IDE in action. Watch demos of HTML5, CSS3 and JavaScript support in NetBeans IDE 7.3 (Release: Winter 2013) and find out how developers can easily and quickly create rich Web and mobile applications. Discover how the IDE provides the best and latest support for building JavaEE and JavaFX 2.0 applications, and join the conversation about what's up ahead for NetBeans development.With over 50 technical sessions, tons of demos and labs, JavaOne Latin America is the conference to attend to enhance your coding skills and mingle with experts and developers from the Oracle and Java communities. Mark your calendars and check out NetBeans IDE in the following sessions! Tuesday, December 4 12:15 - 13:15 Designing Java EE Applications in the Age of CDI Speakers: Michel Graciano, Consultant, Summa Technologies do Brasil; Michael Santos, TecSinapse Mezanino: Sala 14 Wednesday, December 5 10:00 - 11:00 Make Your Clients Richer: JavaFX and the NetBeans Platform Speakers: Gail Anderson, Director of Research; Paul Anderson, Director of Training, Anderson Software Group, Inc. Mezanino: Sala 12 Thursday, December 6 13:45 - 14:45 Unlocking the Java Platform with NetBeans Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Keynote Hall 15:00 - 16:00 Project EASEL: Developing and Managing HTML5 in a Java World Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Mezanino: Sala 14 See full conference schedule for detailed agenda. Get more JavaOne news.

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• Exadata X3 Sales/Pre-Sales/Support Resell Rights Enablement Day

  - by mseika

  Dear Partner, Avnet and Oracle would like to invite you to a FREE Exadata X3 Sales/Pre-Sales/Support Resell Rights Enablement Day which is taking place on Wednesday 16th January 2013 at the Oracle London City offices in Moorgate. We will give you the opportunity to get an in depth understanding of how hardware and software is engineered to work together to create the power and scalability of Exadata. The session will focus on Oracle Exadata fundamentals, features, components and capabilities. The event will be a day long and will give you the opportunity to put any questions to the presenters that will help you understand how to spot an Exadata opportunity and position Exadata in an opportunity.   Register Now Register now or call our Hotline on 01925 856999. When Wednesday 16th January 2013 Duration: 9.30am to 17.00pm Where Oracle Corporation UK Ltd. One South PlaceLondon EC2M 2RB. For directionsplease see thelocation map.   Cost No charge Contact Us Avnet Technology Solutions LimitedClarity House103 Dalton AvenueBirchwood ParkWarringtonWA3 6YBUKT: 01925 856900 F: 01925 856901 E: [email protected] Or find us online:Avnet websiteLinkedInTwitterFacebook

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• BI&EPM in Focus - November 2011

  - by Mike.Hallett(at)Oracle-BI&EPM

  Enterprise Performance Management A Thing of Beauty, by Alison WeissAvon’s enterprise performance management system delivers accurate information and critical insight to managers at every level of the organization Oracle Crystal Ball Helps Managers Guard Against Volatility, by Alison Weiss The Insight Game, by Aaron LazenbyEnterprise performance management can deliver insights crucial to navigating the volatility of the global economy—and that’s no game of checkers. KPI vs. the Bottom Line, by Edward RoskeFor managers, is tracking the key metrics for their departments enough to ensure success for the entire business? The CEO for Oracle partner interRel shares his opinion. Deep Integration, by Aaron LazenbyThe synthesis of Oracle Hyperion applications and core Oracle technologies can deliver deep benefits to analytics-driven businesses. Oracle Crystal Ball. Oracle's #1 Solution for Risk Management Follow EPM Documentation at Hyperion EPM Info for news about EPM documentation releases and updates (twitter | facebook | Linkedin) Whitepaper: Integrating XBRL Into Your Financial Reporting Process Oracle Hyperion Disclosure Management Customer Story: StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Sherwin-Williams Argentina I.C.S.A. Accelerates Budget Preparation Process by 75% BBDO Germany GmbH Consolidates Financial and Planning Processes for More Than 50 Agencies StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Business Intelligence Webcast Replay: Oracle Data Mining & BI EE - Predictive Analytics (Part 2) Innovation Award Winners - BI/EPM: HealthSouth, State of MD, Clorox Company, Telenor and Dunkin Brands Leeds Teaching Hospitals National Health Service Trust Builds Budget Reports Six Times Faster, Achieves 100% ROI in 12 Months with Oracle Business Intelligence Home Credit Group Consolidates Reporting and Saves Time across All Business Units w/ Oracle Essbase & OBIEE Autoglass Improves Business Visibility and Services to Customers and Partners with Oracle Business Intelligence Events Download Oracle OpenWorld Oct 2011 Presentations select Middleware - BI or Applications - Hyperion Oracle Business Analytics Summits:learn about the latest trends, best practices, and innovations in business intelligence, analytics applications, and data warehousing Webcast Nov 15 9am PST: Running the Last Mile, Beyond Financial Consolidations - Streamlining the Close and Addressing the SEC's XBRL Mandate Webcast Dec 13 1pm PST: Defining Your Mobile BI Strategy (BICG) New Training Available: Oracle BI Publisher 11g R1: Fundamentals Webcast Replay: How to Expand the Usage of Analytics in your Organization while Driving Down IT Spend Webcast Replay: Real-Time Decisions (RTD) Updated Use Cases for Ecommerce Personalization in Financial Services & Retail

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• KeyRef &ndash; A Keyboard Shortcut Reference Site

  - by Liam McLennan

  The mouse is like computer training wheels. It makes using a computer easier – but it slows you down. Like many of my peers I am making a effort to learn keyboard shortcuts to reduce my dependence on the mouse. So I have started accumulating browser bookmarks to websites listing keyboard shortcuts for vim and resharper etc. Based on the assumption that I am not the only person who finds this untenable I am considering building the ultimate keyboard shortcut reference site. This is an opportunity for me to improve my rails skills and hopefully contribute something useful to the anti-mouse community. Mockups Shortcuts will be grouped by application, so the first thing a user needs to do is find their application. They do this by typing the application name into a textbox and then selecting from a reducing list of applications. This interface will work like the stackoverflow tags page. Selecting an application will take the user to a page that lists the shortcuts for that application. This page will have a permalink for bookmarking. Shortcuts can be searched by keyword or by using the shortcut.

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• Remap keyboard Ubuntu 12.04; Asus Q500A

  - by hydroxide

  I have an Asus Q500A with win8 and Ubuntu 12.04 64 bit; linux kernel 3.8.0-32-generic. I am using gnome-panel, and xserver-xorg-lts-raring. I have been experiencing problems with the keyboard short-cuts since I had a fresh install. fn+f10 is supposed to mute my system, but instead it will repeatedly press d. fn+f11 is volume down, but it presses c. fn+f12 is volume up, presses b repeatedly. Most of the other on-board short-cuts such as adjusting screen and led brightness work most of the time, but sometimes press other letters repeatedly. Also, sometimes my cntr gets held down for no reason. Everything works fine in windows. I have tried installing all recommends and sudo dpkg-reconfigure -a to reconfigure all packages, which did not solve my problem. I have tried using KeyTouch editor to edit keymaps, navigating to /usr/shar/x11/xkb/keymap when I try opening any of these files it says file contains no keyboard element. I think If I were just able to remap my keyboard it might solve my issues, otherwise if anyone knows where I can get asus drivers for 12.04 please let me know Apparently I didn't have all repositories enabled. I executed the following commands and am trying the updates they give me. Getting linux_kernel 3.8.0-33 generic as well as a bunch of other packages. sudo add-apt-repository "deb http://archive.ubuntu.com/ubuntu $(lsb_release -sc) universe" sudo add-apt-repository "deb http://archive.ubuntu.com/ubuntu $(lsb_release -sc) main universe restricted multiverse" sudo add-apt-repository "deb http://archive.canonical.com/ubuntu $(lsb_release -sc) partner"

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• Transaction classification. Artificial intelligence

  - by Alex

  For a project, I have to classify a list of banking transactions based on their description. Supose I have 2 categories: health and entertainment. Initially, the transactions will have basic information: date and time, ammount and a description given by the user. For example: Transaction 1: 09/17/2012 12:23:02 pm - 45.32$ - "medicine payments" Transaction 2: 09/18/2012 1:56:54 pm - 8.99$ - "movie ticket" Transaction 3: 09/18/2012 7:46:37 pm - 299.45$ - "dentist appointment" Transaction 4: 09/19/2012 6:50:17 am - 45.32$ - "videogame shopping" The idea is to use that description to classify the transaction. 1 and 3 would go to "health" category while 2 and 4 would go to "entertainment". I want to use the google prediction API to do this. In reality, I have 7 different categories, and for each one, a lot of key words related to that category. I would use some for training and some for testing. Is this even possible? I mean, to determine the category given a few words? Plus, the number of words is not necesarally the same on every transaction. Thanks for any help or guidance! Very appreciated Possible solution: https://developers.google.com/prediction/docs/hello_world?hl=es#theproblem

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• CodePlex Daily Summary for Tuesday, December 11, 2012

  CodePlex Daily Summary for Tuesday, December 11, 2012Popular ReleasesDirectX Tool Kit: December 11, 2012: December 11, 2012 Ex versions of DDSTextureLoader and WICTextureLoader Removed use of ATL's CComPtr in favor of WRL's ComPtr for all platforms to support VS Express editions Updated VS 2010 project for official 'property sheet' integration for Windows 8.0 SDK Minor fix to CommonStates for Feature Level 9.1 Tweaked AlphaTestEffect.cpp to work around ARM NEON compiler codegen bug Added dxguid.lib as a default library for Debug builds to resolve GUID link issuesCleverBobCat: CleverBobCat 1.1.3: Fixed: - Cart code now works in vab, wheels retract correctly and no more anchors visible - No more exceptions on VAB Added: - ResourceTransfer beam now has a wide array of configurable options for beam material, size and colors - Added an optional offset to resource transfer, if specificed the "beam" will start from part center + the specified offsetSharpCompress - a fully native C# library for RAR, 7Zip, Zip, Tar, GZip, BZip2: SharpCompress 0.8.2: This release just contains some fixes that have been done since the last release. Plus, this is strong named as well. I apologize for the lack of updates but my free time is less these days.re-linq: 1.13.178.0: This is build 1.13.178.0 of re-linq. Find the complete release notes for the build here: Release NotesMedia Companion: MediaCompanion3.511b release: Two more bug fixes: - General Preferences were not getting restored - Fanart and poster image files were being locked, preventing changes to themVodigi Open Source Interactive Digital Signage: Vodigi Release 5.5: The following enhancements and fixes are included in Vodigi 5.5. Vodigi Administrator - Manage Music Files - Add Music Files to Image Slide Shows - Manage System Messages - Display System Messages to Users During Login - Ported to Visual Studio 2012 and MVC 4 - Added New Vodigi Administrator User Guide Vodigi Player - Improved Login/Schedule Startup Procedure - Startup Using Last Known Schedule when Disconnected on Startup - Improved Check for Schedule Changes - Now Every 15 Minutes - Pla...Secretary Tool: Secretary Tool v1.1.0: I'm still considering this version a beta version because, while it seems to work well for me, I haven't received any feedback and I certainly don't want anyone relying solely on this tool for calculations and such until its correct functioning is verified by someone. This version includes several bug fixes, including a rather major one with Emergency Contact Information not saving. Also, reporting is completed. There may be some tweaking to the reporting engine, but it is good enough to rel...VidCoder: 1.4.10 Beta: Added progress percent to the title bar/task bar icon. Added MPLS information to Blu-ray titles. Fixed the following display issues in Windows 8: Uncentered text in textbox controls Disabled controls not having gray text making them hard to identify as disabled Drop-down menus having hard-to distinguish white on light-blue text Added more logging to proxy disconnect issues and increased timeout on initial call to help prevent timeouts. Fixed encoding window showing the built-in pre...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.5.0.400: Version 2.5.0.400 (Release): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Changelog Legend: [B] Breaking change; [O] Marked member as obsolete Update the documentation. InfoMan: Write the documentation. Other Downloads Downloads OverviewHome Access Plus+: v8.5: v8.5.1211.1240 Fixed: changed to using the thumbnailPhoto attribute instead of jpegPhoto v8.5.1208.1500 This is a point release, for the other parts of HAP+ see the v8.3 release. Fixed: #me#me issue with the Edit Profile Link Updated: 8.5.1208 release Updated: Documentation with hidden booking system feature Added: Room Drop Down to the Booking System (no control panel interface), can be Resource Specific Fixed: Recursive AD Group Membership Lookup Fixed: User.IsInRole with recursive lookup...Http Explorer: httpExplorer-1.1: httpExplorer now has the ability to connect to http server via web proxies. The proxy may be explicitly specified by hostname or IP address. Or it may be specified via the Internet Options settings of Windows. You may also specify credentials to pass to the proxy if the proxy requires them. These credentials may be NTLM or basic authentication (clear text username and password).Bee OPOA Platform: Bee OPOA Demo V1.0.001: Initial version.Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.78: Fix for issue #18924 - using -pretty option left in ///#DEBUG blocks. Fix for issue #18980 - bad += optimization caused bug in resulting code. Optimization has been removed pending further review.Dynamics Crm 2011 Solution Manager: Crm Solution Manager 1.0: First Version.Lava JS: Lava JS 1.0: Sourcemp3player-xslt-plugin: mp3player module 1.0: This is a mp3 player module that you can install on your umbraco project. It can display the list of the media and you can click the button to play or stop.STeaL : stealed functionarities from STL: STeaL 0.4.1(prelerease): + fill / fill-nMi-DevEnv: Development 0.5: Ran a new test scenario where I created a DC, then created a web server, blew it away, then re-created the web server. The purpose of the test was to see how the installers would handle information existing in AD, like the OU for CRM. This revealed yet another silly issue in retrieving details of existing OU's, where I had the syntax wrong. I should read exception details more closely :) Apologies also, I've just now started labelling the solution according to these "snapshots". Sorry for...Yahoo! UI Library: YUI Compressor for .Net: Version 2.2.0.0 - Epee: New : Web Optimization package! Cleaned up the nuget packages BugFix: minifying lots of files will now be faster because of a recent regression in some code. (We were instantiating something far too many times).DtPad - .NET Framework text editor: DtPad 2.9.0.40: http://dtpad.diariotraduttore.com/files/images/flag-eng.png English + A new built-in editor for the management of CSV files, including the edit of cells, deleting and adding new rows, replacement of delimiter character and much more (issue #1137) + The limit of rows allowed before the decommissioning of their side panel has been raised (new default: 1.000) (issue #1155, only partially solved) + Pressing CTRL+TAB now DtPad opens a screen that shows the list of opened tabs (issue #1143) + Note...New ProjectsAmazon S3 Upload with Uploadify: ASP.MVC upload file from client browser direct to Amazon S3Ameoto DEV: Bin for all of our software sources :DAutonomic Computing Library: This framework will simplify the development of Autonomic Computing Systems. BIUUITest: BIUUITestBotvaBot: This project should help tothe Botva.Ru gamers to automize their game proces. It is a set of libraries for simple sending of the HTTP requests with list of the main requests to the botva.ru web-site. Also project contains the clients forsimple using this request umulators.Cartellino: Scopo del progetto è la realizzazione di un software in grado di rilevare i dati dai rilevatori 3Tec (www.3tec.it) e stampare i cartellini presenza dei dipendenticmsforbeginner: in this project explain how to edit, create multiple webpages to a single website with less knowledge on html ,.net languagesContact Us Module: This is an Umbraco based module for feedback. You can upload the contact us module in the dashboard and then display those module anywhere in your site.CrmXpress Security Roles Helper For Microsoft Dynamics CRM 2011: CrmXpress Security Roles Helper is a tool/utility. It lets you compare the Security Roles for their differences at the privilege level with their scopes.DarkSky Helpdesk: DarkSky Helpdesk is an Orchard module that turns your Orchard application into a Helpdesk system.DataEntity: A Framework that help us to make persistences and materializations from any SQLServer DataBase Tables to Entity classes. Better performance with native ADO.NET.Edisfera DNN Training Task Module: This is a training project to familiarize with codeplex and dnn module creation.eyoung events description language: Eyoung is a event driven language. It can be used in many fields, such as intrusion action definition.FastBuild: Fast build VS2010 C++ project with the options OpenCV, QT, Boost and OpenGL.Find Changeset By Comment: This extension is used to find changesets that contain a specific phrase in a comment.Gatepass System: This application under development is my first application on codeplex. It is meant primarily as a learning tool while developing a Gatepass System. This GateHandle Template Library (HTL): Handle Template Library (HTL) is a C++ library for developing Windows applications and services. It provides a set of classes for files, threads, events, and more.iDoklad API: iDoklad API Demo je Open Source projekt spolecnosti Cígler Software. Ukázková aplikace demonstruje napojení na fakturacní službu iDokladIronBefunge: IronBefunge is an interpretor (written in .NET) for Befunge programs.Iterator Tasks: Iterator Tasks is a iterator-based coroutine class library.Javacc-Compile-N14: Javacc - compile - N14 is a students' compiler project and we use javacc to compiler XYZ-2 languageMessenger Game - Starter Kit: Kom godt i gang med at lave spil til Messenger med dette komplette Starter Kit. Indeholder et komplet netværksspil lavet med Messenger Activity API og Silverlight.MOBZcript: MOBZcript is a simple batch file editor for cmd scripts. It saves and runs your scripts as if you started them from a command line.NET.Library: The NET.Library will be available in different versions to run on the .Net 2, 3 and 4 frameworks and consists of various .Net programming utilities. proxificator: Proxificator is component for getting the appropriate proxyRetailManagement: abcStudentManage: testWebQQ Interface: A library that enable programmers to access QQ much easier via codeZytonic Screenshot: Upload Images From your Computer Harddrive or Screen With Ease!

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• ArchBeat Link-o-Rama for 2012-06-20

  - by Bob Rhubart

  New book: Oracle WebLogic Server 12c: First Look Congratulations to Michel Schildmeijer on the publication of his new book. Call for Nominations: Oracle Fusion Middleware Innovation Awards 2012 - Win a free pass to #OOW12 These awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer. Submission deadline: July 17. Winners receive a free pass to Oracle OpenWorld 2012 in San Francisco. ODTUG Kscope12 - June 24-28 - San Antonio, TX San Antonio, TX, June 24-28, 2012 Kscope12, sponsored by ODTUG, is your home for Application Express, BI and Oracle EPM, Database Development, Fusion Middleware, and MySQL training by the best of the best! Eclipse and Oracle Fusion Development - Free Virtual Event, July 10th Get more out of Eclipse with these useful resources. How to Create Multiple Internal Repositories for Oracle Solaris 11 | Albert White Albert White shows you how to create and manage internal repositories for release, development, and support versions of Solaris 11. Social Technology and the Potential for Organic Business Networks | Michael Fauscette "An organic business network driven company is the antithesis of a hierarchical, rigid, reactive, process-constrained, and siloed organization." Cloud Bursting between AWS and Rackspace | High Scalability Nati Shalom explains "cloud bursting," an interesting hybrid cloud model. Born-again cloud advocates finally see the light | David Linthicum "I can't help but wish that we keep an open mind about the next technology evolution when it begins and get religion earlier," says Linthicum. How to know that a method was run, when you didn’t write that method | RedStack Middleware A-Team blogger Mark Nelson shares a useful tip for those working with ADF. Thought for the Day "There does not now, nor will there ever exist, a programming language in which it is the least bit hard to write bad programs." — L. Flon Source: SoftwareQuotes.com

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• Discount Multilingual Day in the Life of User Experience

  - by ultan o'broin

  Super article by the WikiMedia Foundation engineering folks about Designing for the Multilingual Web using the Wikipedia Universal Language Selector user interface as an example. Great ideas about tools that are available, as well as covering the basics of wireframing (mockups), prototyping, and user testing. Lots of inspiration there for developers and builders of apps who want to ensure their user experience (UX) really delivers for a global audience. Check out the use of the Firefox-based Pencil, how to translate your mockups, and how to perform remote user testing using Google+ Hangouts. Paul Giner demonstrates how to translate mockups. A little clunky and homespun in parts (I would prefer if tools such as Pencil or Balsamiq MockUps, and so on, could roundtrip directly from SVG to XLIFF for example, and Pencil doesn't work yet with the latest versions for Firefox) and I am not sure how it can really scales to enterprise-level use. However, the UX methodology is basically sound, and reinforces the importance of designing and testing in more that one language. The most powerful message for me is that you do not need special resources, training or expensive tools to deliver great-looking usable apps if you're a developer. Definitely worth considering if you're building apps out there in the community.

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• Challenge Accepted

  - by Chris Gardner

  Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/20/challenge-accepted.aspxIt appears my good buddies in The Krewe have created The Krewe Summer Blogging Challenge. The challenge is to write at least two blog posts a week for 12 weeks over the summer. Consider this challenge accepted. So, what can we expect coming up? I still have the Kinect v2 Alpha kit. Some of you may have seen me use it in talks. I need to make some major API changes in The Krewe WP8 App. Plus, I may have Xamarin on board to help with getting the app to the other platforms. I am determined to learn F#, and I'm taking all of you with me. I am teaching a college course this summer. I want to post some commentary on that side of training. I am sure some biometric stuff will come up. Anything else you guys may want. I have created tasks on my schedule to get a new blog post up no later than every Tuesday and Friday. We'll see how that goes. Wish me luck.

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