Search Results

Search found 3141 results on 126 pages for 'professional society'.

Page 113/126 | < Previous Page | 109 110 111 112 113 114 115 116 117 118 119 120  | Next Page >

  • Agile Testing Days 2012 – Day 1 – The birth of the #unicorn…

    - by Chris George
    Still riding the high from the tutorial day, I arrived at the conference venue eager to get cracking with the days talks. The opening Keynote was “Disciplined Agile Delivery: The Foundation for Scaling Agile” presented by Scott Ambler. The general ideas behind the methodology such as not re-inventing the wheel, and being goal driven, not prescriptive in how you work certainly struck chords with how we are trying to work in my team. Scott made some interesting observations about how scrum is quite prescriptive and is this really agile? I agreed with quite a few of his points on how what works for one team may not work for another. How a team works should be driven by context and reflection, not process and prescription. However was somewhat dubious about some of the statistics he rolled out towards the end. However, out of this keynote was born something that was to transcend this one presentation. During the talk, Scott mentioned on more than one occasion “In the real world”, and at one point made reference to people living in the land of unicorns and rainbows. The challenge was then laid down on twitter for all speakers to include a unicorn in their presentations… and for the most part this happened! It became an identity for this years conference, and I’m sure something that any attendee will always associate with Agile Testing Days 2012! Following this keynote, I attended “Going agile with Automated GUI Testing – Some personal insights” by Jan Zdunek from codecentric on the vendor track. My speciality is test automation, and in particular GUI testing, so this drew me to this talk more than the others. Thankfully, it was made clear from the very start that this was not peddling any particular product (even though it was on the vendor track), and Jan faithfully stuck to that. Most of the content was not new to me, but it was really comforting to hear someone else with very similar experiences to my own. In particular, things like how GUI testing is hard and is not a silver bullet; how record & replay is NOT a good thing to do (which drew a somewhat inflammatory tweet from an automation company when I tweeted that!). Something that I have started hearing around the place, and has certainly been murmuring at work is to push more of the automation coding onto the developers. After all they are the coding experts. I agree with this to a degree, but I personally enjoy coding and find it very rewarding doing so, therefore I’d be reluctant to give it up. I think there are some better alternatives such as pairing with a developer. Lastly, Jan mentioned, almost in passing, that we should consider virtualisation for gui testing for covering configuration combinations. On my project we’ve been running our win32/.NET GUI tests in cloud virtualisation for a couple of years now… I really should write about that! After lunch the second keynote of the day was by Lisa Crispin and Janet Gregory,”Myths about Agile Testing, De-Bunked”. It started off well… with the two ladies donning Medusa style head bands whilst they disbanding several myths about agile testing! I got the impression that it was perhaps not as slick as they would have liked, but then Janet was suffering with a very sore throat so kept losing her voice. Nevertheless, the presentation was captivating, and they debunked several myths such as : “Testing is dead”, “Testers must write code”, “Agile teams always deliver faster”. I didn’t take many notes for this because it was being recorded, but unfortunately the recordings have not been posted yet so I’ll write more about this when they are. The TestLab was held during a somewhat free for all time during most of the afternoon. It looked intriguing and proved to be one of the surprising experiences of the conference for me. Run by James Lyndsay and Bart Knaack, it consisted of a number of ‘stations’ that offered different testing problems. I opted for testing a mathematical drawing app call Geogebra, the task being to pair up and exploratory test it. After an allotted time, we discussed issues we’d found and decided if we wanted to continue ‘playing’ to which we all agreed! It was fun! The last track talk of the day was “Developers Exploratory Testing – Raising the bar” by Sigge Birgisson. One of the teams at Red Gate have tried Dev or Team exploratory testing a couple of times, and I was really interested to go to the presentation that prompted that. I was not disappointed! Sigge gave a first class presentation, and not only explained what DET was all about, but also how to go about implementing it. Little tips like calling it a ‘workshop’ rather than ‘testing’ I can really see working! Monday evening saw the presentation of the award for the Most Influential Agile Testing Professional Person go to a much deserved Lisa Crispin. The evening was great, with acrobatics, magic and music. My Takeaway Triple from Day 1:  Some of the cool stuff that was suggested in the GUI Testing talk, we are already doing. I should write about that! Testing is not dead! Perhaps testing will become more of a skill than a specific role, but it is certainly not dead. Team/Developer exploratory testing… seems like a no-brainer assuming you have a team who is willing.  Day 2 – Coming soon…

    Read the article

  • It&rsquo;s A Team Sport: PASS Board Year 2, Q3

    - by Denise McInerney
    As I type this I’m on an airplane en route to my 12th PASS Summit. It’s been a very busy 3.5 months since my last post on my work as a Board member. Nearing the end of my 2-year term I am struck by how much has happened, and yet how fast the time has gone. But I’ll save the retrospective post for next time and today focus on what happened in Q3. In the last three months we made progress on several fronts, thanks to the contributions of many volunteers and HQ staff members. They deserve our appreciation for their dedication to delivering for the membership week after week. Virtual Chapters The Virtual Chapters continue to provide many PASS members with valuable free training. Between July and September of 2013 VCs hosted over 50 webinars with a total of 4300 attendees. This quarter also saw the launch of the Security & Global Russian VCs. Both are off to a strong start and I welcome these additions to the Virtual Chapter portfolio. At the beginning of 2012 we had 14 Virtual Chapters. Today we have 22. This growth has been exciting to see. It has also created a need to have more volunteers help manage the work of the VCs year-round. We have renewed focus on having Virtual Chapter Mentors work with the VC Leaders and other volunteers. I am grateful to volunteers Julie Koesmarno, Thomas LeBlanc and Marcus Bittencourt who join original VC Mentor Steve Simon on this team. Thank you for stepping up to help. Many improvements to the VC web sites have been rolling out over the past few weeks. Our marketing and IT teams have been busy working a new look-and-feel, features and a logo for each VC. They have given the VCs a fresh, professional look consistent with the rest of the PASS branding, and all VCs now have a logo that connects to PASS and the particular focus of the chapter. 24 Hours of PASS The Summit Preview edition  of 24HOP was held on July 31 and by all accounts was a success. Our first use of the GoToWebinar platform for this event went extremely well. Thanks to our speakers, moderators and sponsors for making this event possible. Special thanks to HQ staffers Vicki Van Damme and Jane Duffy for a smoothly run event. Coming up: the 24HOP Portuguese Edition will be held November 13-14, followed December 12-13 by the Spanish Edition. Thanks to the Portuguese- and Spanish-speaking community volunteers who are organizing these events. July Board Meeting The Board met July 18-19 in Kansas City. The first order of business was the election of the Executive Committee who will take office January 1. I was elected Vice President of Marketing and will join incoming President Thomas LaRock, incoming Executive Vice President of Finance Adam Jorgensen and Immediate Past President Bill Graziano on the Exec Co. I am honored that my fellow Board members elected me to this position and look forward to serving the organization in this role. Visit to PASS HQ In late September I traveled to Vancouver for my first visit to PASS HQ, where I joined Tom LaRock and Adam Jorgensen to make plans for 2014.  Our visit was just a few weeks before PASS Summit and coincided with the Board election, and the office was humming with activity. I saw first-hand the enthusiasm and dedication of everyone there. In each interaction I observed a focus on what is best for PASS and our members. Our partners at HQ are key to the organization’s success. This week at PASS Summit is a great opportunity for all of us to remember that, and say “thanks.” Next Up PASS Summit—of course! I’ll be around all week and look forward to connecting with many of our member over meals, at the Community Zone and between sessions. In the evenings you can find me at the Welcome Reception, Exhibitor’s Reception and Community Appreciation Party. And I will be at the Board Q&A session  Friday at 12:45 p.m. Transitions The newly elected Exec Co and Board members take office January 1, and the Virtual Chapter portfolio is transitioning to a new director. I’m thrilled that Jen Stirrup will be taking over. Jen has experience as a volunteer and co-leader of the Business Intelligence Virtual Chapter and was a key contributor to the BI VCs expansion to serving our members in the EMEA region. I’ll be working closely with Jen over the next couple of months to ensure a smooth transition.

    Read the article

  • Trying to keep up with Technology and Blogging

    - by Dave Campbell
    A little bit of everything... The heading above got changed a bunch during writing and I finally settled on that because this has become a 'stream of consciousness' post... or maybe a stream of UNconsciousness :) If you've noticed, my blogging has been a tad slow this fall. There's been a lot going on personally. But then again, I haven't skipped anybody either. Rather than go through ALL the blogs I have aggregated, and take a week to get to the bottom, at some point in the last year, I had moved the lists around so I now have "SilverlightMVPs", "Very Prolific", "WP7", and "Top Checks". This is a total of about 250 of the more prolific bloggers. Those 250 bloggers have kept me very busy up through about //BUILD. Sometimes it would take all week to go through just that list putting out 13 posts per blog per day... but not anymore. This weekend I made it all the way through the BIG list... close to 700 blogs, and if you read my blog, you know I had one medium day (Saturday), and yesterday was very short. Why is this? To be honest, I don't know... is everybody busy re-tooling, or churning waiting for direction? I have a short list of WinRT/Metro/W8 folks... maybe I need to be pointed to more of them... but my old favorites are not pumping out posts as they have in the past. I said before that I am attracted to Metro, and I've already got My first Metro app post out there, and were it not for working with the new site, I'd have had another out last weekend... so definitely look for more from me in that area. New Site? Did I say 'new site' ? oops... didn't mean to do that, but now that the cat is out of the bag, I may as well continue... While at //BUILD, I discussed a re-tooling of SilverlightCream with lots of folks... probably more than wanted to hear about it to be honest! ... it's needed a facelift, and there's stuff on there that never worked right, plus there's a lot of manual effort that goes into a blog post. In an effort to alleviate all the above, Michael Washington and I have been working on the next iteration of SilverlightCream. Not wanting to lose that branding or mess with any saved links, I decided to change from a somewhat funky name to something more professional. I also decided to put my blog on the site, and tie my main announcement twitter feed to the site as well. The way things sit today, there are 3 different names in those locations and it's gotta be confusing for folks just stumbling in. We're going to do a series of posts talking about the site and the new backend processing (hint: Michael Washington is responsible for it, so you can take a guess at the technology), but for now, we'd like some eyes on the front end of the site, and some submittals using it to see if it falls over somewhere that we haven't tried. So... I'm going to give it up... the new site is Windows Dev News. The Twitter feed is @WindowsDevNews, and the blog will be on the site as well at Windows Dev News Blog. I've got the RSS Feed on Feedburner too, so I think all the nuts and bolts are good to go. The submittal and search pages work, as does the blog page. You'll notice we used the MasterPage from SilverlightCream to get started. That will probably change, but it's just the visual... the content is the important part. Other missing things are the tracking and 'Skim' page that we will eventually have up and running. There are some formatting issues with the blog posts but if you hang in there with me, those will be taken care of. If you're a blogger, please submit through the site and let me know if you find any problems. If you're a reader, please add this feed and site. I'll be duplicating the effort for a while but at some point will stop that foolishness. We won't lose the data from SilverlightCream though, so keep using that as a search resource... I have hopes to pull that database over to WindowsDevNews, or link to it in some manner... that part isn't set in jello yet, but it will not be lost. So there it is... let me know what you think, send me your WinRT/Metro/W8 postings along with your Silverlight and WP7 posts... it's not that different, it's just more. Stay in the 'Light

    Read the article

  • SQL Saturday #44 Huntington Beach Recap

    What a great day. It was long and tiring, but rewarding in so many ways. On Sunday morning, I was driving home and I decided to take the Pacific Coast Highway from Huntington Beach.  It was a great chance to exhale and just enjoy the sun and smells of the beach (I really love SoCal sometimes). And for future reference for all you speakers, the beach and ocean are only 5 minutes from the SQL Saturday location.  I just could help noticing also the shocking number of high priced cars on the road (4 Bentleys, 3 Ferraris, 1 Aston Martins, 3 Maserati, 1 Rolls Royce, and 2 Lamborghinis).  It made me think about this: Price of all those cars: $ 150,000+.  Impacting the ability of people to learn: Priceless.  We have positively impacted the education, knowledge, capabilities of not only our attendees, but also all of their companies and people they might help as well.  That is just staggering and something to be immensely proud of. To all of my fellow community leaders, I salute you. So lets talk about the event Overall We had over 220 people register for the event and had 180+ people attend the event. I was shooting for the magical 200 number, but I guess it just gives us more motivation to make it even bigger and better next time. We had a few snags along the way, but what event doesnt, but I think everything turned out great. I did not hear any negative comments and heard lots of positive comments along with people asking when the next one is going to be (More on that later). Location- Golden West College We could not have asked for a better partner for the event. Herb Cohen from Golden West College was the wizard behind the curtains. From the beginning, he was our advocate to the GWC Board and was instrumental in getting our event approved. The day off, Herb was a HUGE help getting any and all logistics that we needed taken care of. In the craziness of the early morning registration crush it was a big help knowing that he and Bret Stateham (Blog | Twitter) were taking care of testing projectors in all the rooms. Anything we needed he was there and was even proactive in getting some things that I had not even thought of (i.e. a dumpster for all of our garbage). I cannot thank Herb enough along with other members of the GWC staff including Minnie Higgins of the Career and Technical Education Division office, Jack Taylor, public safety, and Ron Pryor, Tech Services Support. And last, but not least, the Wireless on campus was absolutely FANTASTIC! Some lessons learned Unless you are a glutton for punishment, as I no doubt am, you most certainly want to give yourself more than six weeks to plan the event. I am lucky that I have a very understanding wife and had a wonderful set of co-coordinators helping me out. A big thanks goes out to Phil, Marlon (Blog | Twitter), Nitin (Twitter), Thomas (Blog | Twitter), Bret (Blog | Twitter), Ben, and Laurie. Thankfully, the sponsor and speaker community was hugely supportive and we were able to fill out the entire event with speakers and sponsors. I have to say that there is not a lot that I would change after this years event. There are obviously going to be some things that we can do better or differently next time, but overall I think it was a great event and I was more than happy with the response we received from the community. Sponsors We obviously could not have put together our event without our sponsors. So certainly have to show them some love. Platinum Sponsors Quest Software http://www.quest.com My Space http://www.myspace.com/ Gold Strategy Companion http://www.strategycompanion.com Silver Fusion-IO http://www.fusionio.com Bronze WestClinTech http://westclintech.com Professional Association For SQL Server http://www.sqlpass.org Attunity http://www.attunity.com Sharepoint 360 http://www.sharepoint360.com Some additional Thanks Andy Warren (Blog | Twitter) Always there to answer my question and help out when I had some issues or questions with the website. The amount of work that he and everyone else put into SQL Saturday is very amazing. What a great gift to the community! Einstein Bros. Bagels They were our Breakfast Vendor and arrived perfectly on time with yummy bagels, sweets and most importantly coffee. Luccis Deli (http://www.luccisdeli.com) Luccis was out Lunch Vendor. They were great to work with and the food was excellent. They worked with us to give us a great price. Heard lots of great comments about the lunches. Definitely not your ordinary box lunch. Moving Forward Unfortunately, the work does not end after the event. We have a few things to clear up such as surveys, sponsor stuff, presentations uploaded to the website, expense reimbursement, stuff like that. Hopefully, all that should be cleared up within the next couple weeks. After that as a group we are going to get together and decide what our next steps are. We definitely want to keep some of the momentum that we are building as a SQL Community and channel that into future SQL Saturdays and other types of community events. In the meantime, for additional training be sure to check out your local User Group and PASS. San Diego SQL Server Users Group ( http://www.sdsqlug.org/home/index.cfm ) Orange County SQL Server Users Group ( http://www.sqloc.com/ ) L.A. SQL Server Users Group ( http://www.sql.la/ ) SQL PASS ( http://www.sqlpass.org/ ) 24 Hours of PASS ( http://www.sqlpass.org/24hours/2010/ ) So stay tuned, there will be more events to come in SoCal!!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

    Read the article

  • Going to the Score Cards - Exceptional DBA Awards 2011

    - by Rodney
    This year marks my 4th year as a judge for the Exceptional DBA Awards, founded by Red Gate in 2008 to "recognize the essential but often overlooked contributions of DBAs, the unsung heroes of the IT community." As a professional DBA myself I have been honored to participate as a judge. It is not an easy job because there is a voluminous amount of nominees from all over the world. Each judge has to read through every word of the nominee's answers, deciding what makes each person special and stand out amongst their peers. What drives them? What single element of their submission will shine above all others? It is my hope that what I am about to divulge to you as a judge will prompt you to think about yourself or someone you know and decide that you may be the exceptional DBA who can take home the gold at this year's award ceremony in Seattle. We are more than a few weeks into the nomination process and there are quite a number of submissions already. I can not tell you how many as that would not be fair. I can say it is not 1 million or more. I can also say that it is not 100,000. But that is all I can say about that. However, I can tell you that it is enough this year that we are breaking records on the number of people who have been influenced, inspired or intrigued by the awards in the past. I remember them all like it were yesterday. fuzzy thought cloud here. It was a rainy day in Seattle (all memories for each award ceremony will start thusly) and I was in the hotel going over my notes on what I wanted to say about the winner of the 2008 Red Gate Exceptional DBA Award. The notes were on index cards that I had either bought or stolen from my wife, I do not recall, but I was nervous which was unlike me. This was, after all, a big night for the winner. Of course, we, the judges and the SQL community, had already decided the winner and now all that remained was to present the award. The room was packed. It was Casino night, sponsored by sqlservercentral.com. Money (fake), drinks (not fake) and camaraderie flowed through the room. Dan McClain won the award that year. He worked for Anheuser-Busch at the time. I promise that did not influence my decision. We presented Dan with the award. He was very proud of this achievement, rightfully so, as was the SQL community for him. I spoke with Dan throughout the conference and realized how huge this award was for him, not just personally but professionally. It was a rainy day in Seattle in 2009 and I was nervous. I was asked to speak to a group of people again as a judge for the Exceptional DBA Awards. This year, Josef Richberg would be the recipient of the award, but he would not be able to attend. We all prayed for him as he fought through an illness and congratulated him for his accomplishments as a DBA for his company. He got better and sallied forth and continued to give back to the SQL community that he saw as one big family. In 2010, and I am getting ahead of myself, he was asked to be a judge himself for the very award he had just received the year before. It was a sunny day in Seattle and I missed it, because it was in July and I was not there. It was a rainy day in Seattle and it is 2010 and Tracy Hamlin enters a submission that blows this judge away. She is managing a 50 Terabyte distributed database ("50 Gigabytes! Are you kidding me!!!", Rodney jokes.)  and loves her daily job as a DBA working with developers, mentoring them and teaching them best practices with kindness and patience. She is a people person who just happens to have 10+ years experience with RDBMS'. She wins the award and goes on to be recognized as famous at PASS. It will be a rainy day in Seattle this year when I sit amongst my old constituent judges and friends, Brad McGehee, http://www.simple-talk.com/books/sql-books/how-to-become-an-exceptional-dba,-2nd-edition/, Steve Jones, whom we all know and love at http://www.sqlservercentral.com and a young upstart to the SQL Community, this cat named Brent Ozar to announce the 2011 winner. I personally have not heard of Brent but I am told I have interviewed him for a DBA position several years ago and turned him down, http://www.brentozar.com/archive/2011/05/exceptional-dba-contest/ . I hope that did not jeopardize his future in the SQL world. I am a big hearted oaf and would feel horrible. Hopefully I will meet him at PASS and we can work this all out and I can help him get a DBA job. The rain has stopped and a new year is upon us. The stakes are high...the competition is fierce...the rewards are incredible. The entry form awaits you. http://www.exceptionaldba.com/ I very much look forward to meeting you and presenting the award to you in front of hundreds of your envious but proud peers as the new Exceptional DBA for 2011 at the PASS Summit. Here is what you could win: The Exceptional DBA of the Year receives full conference registration for the 2011 PSS Summit in Seattle, where the awards ceremony will take place, four nights' hotel accommodation, and $300 towards travel expenses. They will also be featured on Simple-Talk. Are you ready? Are you nervous?

    Read the article

  • SOA, Empowerment and Continuous Improvement

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick will be hosting the IT Leader Editorial on a regular basis. I met my twin at Open World. We share backgrounds, experiences and even names. I hosted an invitation-only AppAdvantage Leadership Forum with an overcapacity 85 participants: 55 customers, 15 from the Oracle AppAdvantage team and 15 Partners. It was a lively, open and positive discussion of pace layered architectures and Oracle’s AppAdvantage approach to a unified view of Applications and Middleware. Rick Hassman from Pella was one of the customer panelists and during the pre event prep, Rick and I shared backgrounds and found that we had both been plant managers and led ERP deployments prior to leading IT itself. During the panel conversation I explored this with him, discussing the unique perspectives that this provides to CIO’s. He then hit on a point that I wasn’t able to fully appreciate until a week later. First though, some background. The week after the Forum, one of the participants emailed me with the following thoughts: “I am 150% behind this concept……but we are struggling with the concept of web services and the potential use of the Oracle Service Bus technology let alone moving into using the full SOA/BPM/BAM software to extend our JD Edwards application to both integrate and support business processes”. After thinking a bit I responded this way: While I certainly appreciate the degree of change and effort involved, perhaps I could offer the following: One of the underlying principles behind Oracle AppAdvantage is that more often than not, the choice between changing a business process and invasively customizing ERP represents a Hobson's Choice: neither is acceptable. In this case the third option, moving the process out of ERP, is the only acceptable one. Providing this choice typically requires end to end, real time interoperability across applications and/or services. This real time interoperability, to be sustainable over time requires a service oriented architecture. There's just no way around this. SOA adaptation is admittedly tough at the beginning. New skills, new technology and new headaches. But, like any radically new technology, it has a learning curve that drives cost down rather dramatically over time. Tough choices to be sure, but not entirely different than we face with every major technology cycle. Good points of course, but I felt that something was missing. The points were convincing, perhaps even a bit insightful, but they didn’t get at the heart of what Oracle AppAdvantage is focused upon: how the optimization of technology, applications, processes and relationships can change the very way that organizations operate. And then I thought back to the panel discussion with Rick Hassman at Oracle OpenWorld. Rick stressed that Continuous Improvement is a fundamental business strategy at Pella. I remember Continuous Improvement well as I suspect does everyone who was in American manufacturing during the 80’s. Pioneered by W. Edwards Deming in Japan (and still known alternatively as Kaizen), Continuous Improvement sets in place the business culture that we must not become complacent with success and resistant to the ongoing need for change. Many believe that this single handedly drove the renaissance in American manufacturing through the last two decades, which had become complacent during the 70’s and early 80’s. But what exactly does this have to do with SOA? It was Rick’s next point. He drew the connection that moving those business processes that need to continually change over time out of ERP and into edge applications and services enables continuous improvement by empowering people to continually strive for better ways of doing things rather than be being bound by workflows that cannot change. A compelling connection: that SOA, and the overall Oracle AppAdvantage framework of which it is an integral part, can empower people towards continuous improvement in business processes and as a result drive business leadership and business excellence. What better a case for technology innovation?

    Read the article

  • Developer Training – Difficult Questions and Alternative Perspective – Part 3

    - by pinaldave
    Developer Training - Importance and Significance - Part 1 Developer Training – Employee Morals and Ethics – Part 2 Developer Training – Difficult Questions and Alternative Perspective - Part 3 Developer Training – Various Options for Developer Training – Part 4 Developer Training – A Conclusive Summary- Part 5 Congratulations!  You are now a fully trained developer!  You spent hours in a classroom, watching webinars, and reading materials.  You are now more educated and more prepared than ever before.  Now what? Stay or Quit The simple answer is that you now have two options – stay where you are or move on to a new job.  Even though you might now be smarter than you have ever felt before, this can still be a tough decision to make.  You feel extra trained and ready for a promotion or a raise, but you and your employer might not see eye to eye on this issue.  The logical conclusion is to go on a job hunt, but that might not be the most ethical thing to do. Click Image to Enlarge Manager’s Perspective Click Image to Enlarge Try to see the issue from your manager’s perspective.  You feel that you have just spent a lot of time and energy getting trained, and you should be rewarded.  But they have invested their time and energy in you.  They might see the training as a way to help you complete the goals they require from you, or as a way to help you complete tasks that will ultimately end in a reward or promotion. Moral Compass As in most cases, honesty is the best policy.  Be open with your manager about your expectations, and ask them to explain their goals.  When there is open and honest communication, everyone can walk away happy.  If you’re unable to discuss with your manager for one reason or another, just try to keep the company policy in mind and follow your own moral compass.  If all else fails, and your company is unwilling to make allowances for your new value, offer to pay the company back for the training before moving on your way. Whether you stay at your old job or move on to a new one, you are still faced with the question of what you’re going to do with all your new knowledge.  If you feel comfortable, offer to train others around you who are interested in the same subject.  This can look very good on your resume, and if you are working in a team environment it is sure to help you in the long run! What Next? You can even offer to train other trainers at the company – managers, those above you, or even report back to your original trainer about how your education is helping you in the work place.  Obviously this should be completely voluntary on the trainer’s part.  Taking advice from a “newbie” may not be their favorite idea, but it could also show the company that you are open to expanding your horizons and being helpful to everyone around you. Last in Line for Opportunity Click Image to Enlarge At this time, let us address a subject related to training and what to do with it – what if you are always overlooked for training?  This can as thorny a problem as receiving training in the first place.  The best advice is to let your supervisors know that you are always open to training and very interested in certain topics.  If you are consistently passed over, be patient.  Your turn will probably come, but the company as a whole has to focus on other problems at the moment.  If you feel that there are more personal issues at play, be sure to bring this up with your supervisor in a calm and professional manager so that everything can be worked out best for both parties. You, Yourself and Your Future! If all else fails, offer to pay for training yourself.  Perhaps money problems are at the root of being passed over.  Even if there are other reasons, offering to pay your own way shows your dedication and could work out well for you in the long run.  Always remember – in life you have to go out and make your own way, you cannot always sit and wait for things to land in your lap. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Developer Training, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

    Read the article

  • doubleTwist is an iTunes Alternative that Supports Several Devices

    - by Mysticgeek
    There are a lot of iTunes users out there, but unfortunately you can’t use it with all of your portable devices. Today we take a look at doubleTwist, which allows you to sync your media with a multitude of portable devices and easily share it as well. Note: You can run doubleTwist on Windows or Mac, and here we take a look at the Windows version. Install & Setup doubleTwist Download and install doubleTwist using the defaults in the wizard… Installation takes several moments and you’ll see the progress while it finishes up. After installation is complete, sign up for an account if you don’t already have one. If you do have an account you can login right away. Enter in your username, email address, and password then click Sign Up.   You’ll get an confirmation email and need to activate the account before you can sign in. Once you’re all signed up, launch doubleTwist and you’ll be ready to start using it. doubleTwist Music The default music store is Amazon MP3 store which might appeal to those of you who are tired of the iTunes music store. A lot of times the music is cheaper and available at higher bit rates. You can start searching for music in the Amazon Music Store and previewing songs. To purchase anything though you will need to sign into your Amazon account.   Under Playlists it allows you to import your playlists from iTunes and Windows Media Player, which is a handy feature if you don’t want to set them up again. Of course you can play your songs through the music player on your desktop. Devices One of the coolest things about doubleTwist is that it supports a lot of different portable media devices including iPod, BlackBerry, Windows Mobile, Android, PSP, Smartphones, and much more. Unfortunately for Zune users…there isn’t any support for the Zune of Zune HD yet. Here we have a Creative Zen attached and can sync songs, pictures, and podcasts. An HTC-S620 Smartphone running Windows Mobile… Even a simple USB drive will be recognized and you can transfer your media to it as well.   Podcasts Finding your favorite audio and video podcasts is easy with the search feature. You can easily manage and subscribe to podcasts in the subscriptions section.   You can watch the video podcasts directly in doubleTwist. Sharing Media Also you can share digital media with your friends or add it to Flickr and YouTube. You can send any pictures, videos, or music in your library to other people by dragging it over. You can email users individually… Or access contacts from your Gmail and Yahoo accounts. There is a limit to how much you can send of video podcasts… only the first 10 minutes. The person you send it to will get a link in their email that points to your My Feed page on the doubleTwist site.   There they can access the media you sent…in this example it’s a video podcast but you can share any media. Other Features Under My Profile you can change your avatar and personal information.   In Preferences you can choose where media is stored, its startup actions, podcast subscriptions, and manage device syncing. Conclusion It’s still in beta stage so expect some bugs, but overall doubleTwist is a solid media player that is easy to use with a clean interface. It’s simple and doesn’t try to do too much so is fairly easy on system resources. The main annoyance is it tries to catalog all of your media out of the box. Which may be alright for some users with smaller media collections, but very irritating to advanced users with large collections. Also there is currently no support for the Zune, but according to their forums, it’s on the way. At the time of this writing it’s in public beta and can be downloaded for XP, Vista, Windows 7 (32 & 64 bit), and Mac OSX. If you’re looking for an iTunes alternative that works with several different portable devices, you might want to give DoubleTwist a try. Download DoubleTwist Public Beta See If Your Media Device is Supported by doubleTwist Similar Articles Productive Geek Tips MusicBee is a Fast and Powerful Music ManagerAvoid the Apple QuickTime Bloat with QT LiteBeginner Geek: Set Default Programs in Windows 7 and VistaBeginner Geeks: OpenOffice is a Free Cross Platform Alternative to MS OfficeManage Devices the Easy Way with Device Stage in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

    Read the article

  • PASS Summit 2010 Recap

    - by AjarnMark
    Last week I attended my eighth PASS Summit in nine years, and every year it is a fantastic event!  I was fortunate my first year to have a contact (Bill Graziano (blog | Twitter) from SQLTeam) that I was expecting to meet, and who got me started on a good track of making new contacts.  Each year I have made a few more, and renewed friendships from years past.  Many of the attendees agree that the pure networking opportunities are one of the best benefits of attending the Summit.  And there’s a lot of great technical stuff, too, some of the things that stick out for me this year include… Pre-Con Monday: PowerShell with Allen White (blog | Twitter).  This was the first time that I attended a pre-con.  For those not familiar with the concept, the regular sessions for the conference are 75-90 minutes long.  For an extra fee, you can attend a full-day session on a single topic during a pre- or post-conference training day.  I had been meaning for several months to dive in and learn PowerShell, but just never seemed to find (or make) the time for it, so when I saw this was one of the all-day sessions, and I was planning to be there on Monday anyway, I decided to go for it.  And it was well worth it!  I definitely came out of there with a good foundation to build my own PowerShell scripts, plus several sample scripts that he showed which already cover the first four or five things I was planning to do with PowerShell anyway.  This looks like the right tool for me to build an automated version of our software deployment process, which right now contains many repeated steps.  Thanks Allen! Service Broker with Denny Cherry (blog | Twitter).  I remembered reading Denny’s blog post on Using Service Broker instead of Replication, and ever since then I have been thinking about using this to populate a new reporting-focused Data Repository that we will be building in the near future.  When I saw he was doing this session, I thought it would be great to get more information and be able to ask the author questions.  When I brought this idea back to my boss, he really liked it, as we had previously been discussing doing nightly data loads, with an option to manually trigger a mid-day load if up-to-the-minute data was needed for something.  If we go the Service Broker route, we can keep the Repository current in near real-time.  Hooray! DBA Mythbusters with Paul Randal (blog | Twitter).  Even though I read every one of the posts in Paul’s blog series of the same name, I had to go see the legend in person.  It was great, and I still learned something new! How to Conduct Effective Meetings with Joe Webb (blog | Twitter).  I always like to sit in on a session that Joe does.  I met Joe several years ago when both he and Bill Graziano were on the PASS Board of Directors together, and we have kept in touch.  Joe is very well-spoken and has great experience with both SQL Server and business.  And we could certainly use some pointers at my work (probably yours, too) on making our meetings more effective and to run on-time.  Of course, now that I’m the Chapter Leader for the Professional Development virtual chapter, I also had to sit in on this ProfDev session and recruit Joe to do a presentation or two for the chapter next year. Query Optimization with David DeWitt.  Anyone who has seen Dr. David DeWitt present the 3rd keynote at a PASS Summit over the last three years knows what a great time it is to sit and listen to him make some really complicated and advanced topic easy to understand (although it still makes your head hurt).  It still amazes me that the simple two-table join query from pubs that he used in his example can possibly have 22 million possible physical query plans.  Ouch! Exhibit Hall:  This year I spent more serious time in the exhibit hall than any year past.  I have talked my boss into making a significant (for us) investment in monitoring tools next year, and this was a great opportunity to talk with all the big-hitters.  Readers of mine may recall that I fell in love with the SQL Sentry Power Suite several months ago and wrote a blog entry about it just from the trial version.  Well as things turned out, short-term budget priorities shifted, and we weren’t able to make the purchase then.  I have it in the budget for next year, but since I was going to the Summit, my boss wanted me to look at the other options to see if this was really the one that we wanted.  I spent a couple of hours talking with representatives from Red-Gate, Idera, Confio, and Quest about their offerings, and giving them each the same 3 scenarios that I wanted to be able to accomplish based on the questions and issues that arise in our company.  It was interesting to discover the different approaches or “world view” that each vendor takes to the subject of performance monitoring and troubleshooting.  I may write a separate article that goes into this in more depth, but the product that best aligned with our point of view, and met the current needs we have is still the SQL Sentry Power Suite.  I’m not saying that the others are bad or wrong or anything like that, just that the way they tackled the issue did not align as well with our particular needs as does SQL Sentry’s product.  And that was something I learned too, when you go shopping for these products, you really need to know what you want to get from them.  It’s best if you have a few example scenarios from work that you can use to test out how well each tool fits your particular needs. Overall, another GREAT event.  I can’t wait to get the DVDs so I can sit in on a bunch of other sessions that I couldn’t get to because I was in one of the ones above.  And I can hardly wait until next year!

    Read the article

  • Spolskism or Twitterism: A Doctor writes...

    - by Phil Factor
    "I never realized I had a problem. I just 'twittered' because it was a social thing to do. All my mates were doing it. It made me feel good to have 'followers'; it bolstered my self-esteem. Of course, you don't think of the long-term effects on your work and on the way you think. There's no denying that it impairs your judgment…" Yes, this story is typical. Hundreds of people are waking up to the long term effects of twittering, and seeking help. Dave, who wishes to remain anonymous, told our reporter… "I started using Twitter at work. Just a few minutes now and then, throughout the day. A lot of my colleagues were doing it and I thought 'Well, that's cool; it must be part of what I should be doing at work'. Soon, I was avidly reading every twitter that came my way, and counting the minutes between my own twitters. I tried to kid myself that it was all about professional development and getting other people to help you with work-related problems, but in truth I had become addicted to the buzz of the social network. The worse thing was that it made me seem busy even when I was really just frittering my time away. Inevitably, I started to get behind with my real work." Experts have identified the syndrome and given it a name: 'Twitterism', sometimes referred to as 'Spolskism', after the person who first drew attention to the pernicious damage to well-being that the practice caused, and who had the courage to take the pledge of rejecting it. According to one expert… "The occasional Twitter does little harm to the participant, and can be an adaptive way of dealing with stress. Unfortunately, it rarely stops there. The addictive qualities of the practice have put a strain on the caring professions who are faced with a flood of people making that first bold step to seeking help". Dave is one of those now seeking help for his addiction… "I had lost touch with reality. Even though I twittered my work colleagues constantly, I found I actually spoke to them less and less. Even when out socializing, I would frequently disengage from the conversation, in order to twitter. I stopped blogging. I stopped responding to emails; the only way to reach me was through the world of Twitter. Unfortunately, my denial about the harm that twittering was doing to me, my friends, and my work-colleagues was so strong that I truly couldn't see that I had a problem." Like other addictions, the help and support of others who are 'taking the cure' is important. There is a common bond between those who have 'been through hell and back' and are once more able to experience the joys of actually conversing and socializing, rather than the false comfort of solitary 'twittering'. Complete abstinence is essential to the cure. Most of those who risk even an occasional twitter face a headlong slide back into 'binge' twittering. Tom, another twitterer who has managed to kick the habit explains… "My twittering addiction now seems more like a bad dream. You get to work, and switch on the PC. You say to yourself, just open up the browser, just for a minute, just to see what people are saying on Twitter. The next thing you know, half the day has gone by. The worst thing is that when you're addicted, you get good at covering up the habit; I spent so much time looking at the screen and typing on the keyboard, people just assumed I was working hard.I know that I must never forget what it was like then, and what it's like now that I've kicked the habit. I now have more time for productive work and a real social life." Like many addictions, Spolskism has its most detrimental effects on family, friends and workmates, rather than the addict. So often nowadays, we hear the sad stories of Twitter-Widows; tales of long lonely evenings spent whilst their partners are engrossed in their twittering into their 'mobiles' or indulging in their solitary spolskistic habits in privacy, under cover of 'having to do work at home'. Workmates suffer too, when the addicts even take their laptops or mobiles into meetings in order to 'twitter' with their fellow obsessives, even stooping to complain to their followers how boring the meeting is. No; The best advice is to leave twittering to the birds. You know it makes sense.

    Read the article

  • Not so long ago in a city not so far away by Carlos Martin

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is the story of how the EMEA Presales Center turned an Oracle intern into a trusted technology advisor for both Oracle’s Sales and customers. It was the summer of 2011 when I was finishing my Computer Engineering studies as well as my internship at Oracle when I was offered what could possibly be THE dream job for any young European Computer Engineer. Apart from that, it also seemed like the role was particularly tailored to me as I could leverage almost everything I learned at University and during the internship. And all of it in one of the best cities to live in, not only from my home country but arguably from Europe: Malaga! A day at EPC As part of the EPC Technology pillar, and later on completely focused on WebCenter, there was no way to describe a normal day on the job as each day had something unique. Some days I was researching documentation in order to elaborate accurate answers for a customer’s question within a Request for Information or Proposal (RFI/RFP), other days I was doing heavy programming in order to bring a Proof of Concept (PoC) for a customer to life and last not but least, some days I presented to the customer via webconference the demo I built for them the past weeks. So as you can see, the role has research, development and presentation, could you ask for more? Well, don’t worry because there IS more! Internationality As the organization’s name suggests, EMEA Presales Center, it is the Center of Presales within Europe, Middle East and Africa so I got the chance to work with great professionals from all this regions, expanding my network and learning things from one country to apply them to others. In addition to that, the teams based in the Malaga office are comprised of many young professionals hailing mainly from Western and Central European countries (although there are a couple of exceptions!) with very different backgrounds and personalities which guaranteed many laughs and stories during lunch or coffee breaks (or even while working on projects!). Furthermore, having EPC offices in Bucharest and Bangalore and thanks to today’s tele-presence technologies, I was working every day with people from India or Romania as if they were sitting right next to me and the bonding with them got stronger day by day. Career development Apart from the research and self-study I’ve earlier mentioned, one of the EPC’s Key Performance Indicators (KPI) is that 15% of your time is spent on training so you get lots and lots of trainings in order to develop both your technical product knowledge and your presentation, negotiation and other soft skills. Sometimes the training is via webcast, sometimes the trainer comes to the office and sometimes, the best times, you get to travel abroad in order to attend a training, which also helps you to further develop your network by meeting face to face with many people you only know from some email or instant messaging interaction. And as the months go by, your skills improving at a very fast pace, your relevance increasing with each new project you successfully deliver, it’s only a matter of time (and a bit of self-promoting!) that you get the attention of the manager of a more senior team and are offered the opportunity to take a new step in your professional career. For me it took 2 years to move to my current position, Technology Sales Consultant at the Oracle Direct organization. During those 2 years I had built a good relationship with the Oracle Direct Spanish sales and sales managers, who are also based in the Malaga office. I supported their former Sales Consultant in a couple of presentations and demos and were very happy with my overall performance and attitude so even before the position got eventually vacant, I got a heads-up from then in advance that their current Sales Consultant was going to move to a different position. To me it felt like a natural step, same as when I joined EPC, I had at least a 50% of the “homework” already done but wanted to experience that extra 50% to add new product and soft skills to my arsenal. The rest is history, I’ve been in the role for more than half a year as I’m writing this, achieved already some important wins, gained a lot of trust and confidence in front of customers and broadened my view of Oracle’s Fusion Middleware portfolio. I look back at the 2 years I spent in EPC and think: “boy, I’d recommend that experience to absolutely anyone with the slightest interest in IT, there are so many different things you can do as there are different kind of roles you can end up taking thanks to the experience gained at EPC” /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

    Read the article

  • Exitus Acta Probat: The Post-Processing Module

    - by Phil Factor
    Sometimes, one has to make certain ethical compromises to ensure the success of a corporate IT project. Exitus Acta Probat (literally 'the result validates the deeds' meaning that the ends justify the means)It was a while back, whilst working as a Technical Architect for a well-known international company, that I was given the task of designing the architecture of a rather specialized accounting system. We'd tried an off-the-shelf (OTS) Windows-based solution which crashed with dispiriting regularity, and didn't quite do what the business required. After a great deal of research and planning, we commissioned a Unux-based system that used X-terminals for the desktops of  the participating staff. X terminals are now obsolete, but were then hot stuff; stripped-down Unix workstations that provided client GUIs for networked applications long before the days of AJAX, Flash, Air and DHTML. I've never known a project go so smoothly: I'd been initially rather nervous about going the Unix route, believing then that  Unix programmers were excitable creatures who were prone to  indulge in role-play enactments of elves and wizards at the weekend, but the programmers I met from the company that did the work seemed to be rather donnish, earnest, people who quickly grasped our requirements and were faultlessly professional in their work.After thinking lofty thoughts for a while, there was considerable pummeling of keyboards by our suppliers, and a beautiful robust application was delivered to us ahead of dates.Soon, the department who had commissioned the work received shiny new X Terminals to replace their rather depressing lavatory-beige PCs. I modestly hung around as the application was commissioned and deployed to the department in order to receive the plaudits. They didn't come. Something was very wrong with the project. I couldn't put my finger on the problem, and the users weren't doing any more than desperately and futilely searching the application to find a fault with it.Many times in my life, I've come up against a predicament like this: The roll-out of an application goes wrong and you are hearing nothing that helps you to discern the cause but nit-*** noise. There is a limit to the emotional heat you can pack into a complaint about text being in the wrong font, or an input form being slightly cramped, but they tried their best. The answer is, of course, one that every IT executive should have tattooed prominently where they can read it in emergencies: In Vino Veritas (literally, 'in wine the truth', alcohol loosens the tongue. A roman proverb) It was time to slap the wallet and get the department down the pub with the tab in my name. It was an eye-watering investment, but hedged with an over-confident IT director who relished my discomfort. To cut a long story short, The real reason gushed out with the third round. We had deprived them of their PCs, which had been good for very little from the pure business perspective, but had provided them with many hours of happiness playing computer-based minesweeper and solitaire. There is no more agreeable way of passing away the interminable hours of wage-slavery than minesweeper or solitaire, and the employees had applauded the munificence of their employer who had provided them with the means to play it. I had, unthinkingly, deprived them of it.I held an emergency meeting with our suppliers the following day. I came over big with the notion that it was in their interests to provide a solution. They played it cool, probably knowing that it was my head on the block, not theirs. In the end, they came up with a compromise. they would temporarily descend from their lofty, cerebral stamping grounds  in order to write a server-based Minesweeper and Solitaire game for X Terminals, and install it in a concealed place within the system. We'd have to pay for it, though. I groaned. How could we do that? "Could we call it a 'post-processing module?" suggested their account executive.And so it came to pass. The application was a resounding success. Every now and then, the staff were able to indulge in some 'post-processing', with what turned out to be a very fine implementation of both minesweeper and solitaire. There were several refinements: A single click in a 'boss' button turned the games into what looked just like a financial spreadsheet.  They even threw in a multi-user version of Battleships. The extra payment for the post-processing module went through the change-control process without anyone untoward noticing, and peace once more descended. Only one thing niggles. Those games were good. Do they still survive, somewhere in a Linux library? If so, I'd like to claim a small part in their production.

    Read the article

  • Help Prevent Carpal Tunnel Problems with Workrave

    - by Matthew Guay
    Whether for work or leisure, many of us spend entirely too much time on the computer everyday.  This puts us at risk of having or aggravating Carpal Tunnel problems, but thanks to Workrave you can help to divert these problems. Workrave helps Carpal Tunnel problems by reminding you to get away from your computer periodically.  Breaking up your computer time with movement can help alleviate many computer and office related health problems.  Workrave helps by reminding you to take short pauses after several minutes of computer use, and longer breaks after continued use.  You can also use it to keep from using the computer for too much You time in a day.  Since you can change the settings to suit you, this can be a great way to make sure you’re getting the breaks you need. Install Workrave on Windows If you’re using Workrave on Windows, download (link below) and install it with the default settings. One installation setting you may wish to change is the startup.  By default Workrave will run automatically when you start your computer; if you don’t want this, you can simply uncheck the box and proceed with the installation. Once setup is finished, you can run Workrave directly from the installer. Or you can open it from your start menu by entering “workrave” in the search box. Install Workrave in Ubuntu If you wish to use it in Ubuntu, you can install it directly from the Ubuntu Software Center.  Click the Applications menu, and select Ubuntu Software Center. Enter “workrave” into the search box in the top right corner of the Software Center, and it will automatically find it.  Click the arrow to proceed to Workrave’s page. This will give you information about Workrave; simply click Install to install Workrave on your system. Enter your password when prompted. Workrave will automatically download and install.   When finished, you can find Workrave in your Applications menu under Universal Access. Using Workrave Workrave by default shows a small counter on your desktop, showing the length of time until your next Micro break (30 second break), Rest break (10 minute break), and max amount of computer usage for the day. When it’s time for a micro break, Workrave will popup a reminder on your desktop. If you continue working, it will disappear at the end of the timer.  If you stop, it will start a micro-break which will freeze most on-screen activities until the timer is over.  You can click Skip or Postpone if you do not want to take a break right then. After an hour of work, Workrave will give you a 10 minute rest break.  During this it will show you some exercises that can help eliminate eyestrain, muscle tension, and other problems from prolonged computer usage.  You can click through the exercises, or can skip or postpone the break if you wish.   Preferences You can change your Workrave preferences by right-clicking on its icon in your system tray and selecting Preferences. Here you can customize the time between your breaks, and the length of your breaks.  You can also change your daily computer usage limit, and can even turn off the postpone and skip buttons on notifications if you want to make sure you follow Workrave and take your rests! From the context menu, you can also choose Statistics.  This gives you an overview of how many breaks, prompts, and more were shown on a given day.  It also shows a total Overdue time, which is the total length of the breaks you skipped or postponed.  You can view your Workrave history as well by simply selecting a date on the calendar.   Additionally, the Activity tab in the Statics pane shows more info about your computer usage, including total mouse movement, mouse button clicks, and keystrokes. Conclusion Whether you’re suffering with Carpal Tunnel or trying to prevent it, Workrave is a great solution to help remind you to get away from your computer periodically and rest.  Of course, since you can simply postpone or skip the prompts, you’ve still got to make an effort to help your own health.  But it does give you a great way to remind yourself to get away from the computer, and especially for geeks, this may be something that we really need! Download Workrave Similar Articles Productive Geek Tips Switch to the Dvorak Keyboard Layout in XPAccess Your MySQL Server Remotely Over SSHHow to Secure Gaim Instant Messenger traffic at Work with SecureCRT and SSHConnect to VMware Server Console Over SSHDisclaimers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet Convert the Quick Launch Bar into a Super Application Launcher Automate Tasks in Linux with Crontab Discover New Bundled Feeds in Google Reader

    Read the article

  • F# for the C# Programmer

    - by mbcrump
    Are you a C# Programmer and can’t make it past a day without seeing or hearing someone mention F#?  Today, I’m going to walk you through your first F# application and give you a brief introduction to the language. Sit back this will only take about 20 minutes. Introduction Microsoft's F# programming language is a functional language for the .NET framework that was originally developed at Microsoft Research Cambridge by Don Syme. In October 2007, the senior vice president of the developer division at Microsoft announced that F# was being officially productized to become a fully supported .NET language and professional developers were hired to create a team of around ten people to build the product version. In September 2008, Microsoft released the first Community Technology Preview (CTP), an official beta release, of the F# distribution . In December 2008, Microsoft announced that the success of this CTP had encouraged them to escalate F# and it is now will now be shipped as one of the core languages in Visual Studio 2010 , alongside C++, C# 4.0 and VB. The F# programming language incorporates many state-of-the-art features from programming language research and ossifies them in an industrial strength implementation that promises to revolutionize interactive, parallel and concurrent programming. Advantages of F# F# is the world's first language to combine all of the following features: Type inference: types are inferred by the compiler and generic definitions are created automatically. Algebraic data types: a succinct way to represent trees. Pattern matching: a comprehensible and efficient way to dissect data structures. Active patterns: pattern matching over foreign data structures. Interactive sessions: as easy to use as Python and Mathematica. High performance JIT compilation to native code: as fast as C#. Rich data structures: lists and arrays built into the language with syntactic support. Functional programming: first-class functions and tail calls. Expressive static type system: finds bugs during compilation and provides machine-verified documentation. Sequence expressions: interrogate huge data sets efficiently. Asynchronous workflows: syntactic support for monadic style concurrent programming with cancellations. Industrial-strength IDE support: multithreaded debugging, and graphical throwback of inferred types and documentation. Commerce friendly design and a viable commercial market. Lets try a short program in C# then F# to understand the differences. Using C#: Create a variable and output the value to the console window: Sample Program. using System;   namespace ConsoleApplication9 {     class Program     {         static void Main(string[] args)         {             var a = 2;             Console.WriteLine(a);             Console.ReadLine();         }     } } A breeze right? 14 Lines of code. We could have condensed it a bit by removing the “using” statment and tossing the namespace. But this is the typical C# program. Using F#: Create a variable and output the value to the console window: To start, open Visual Studio 2010 or Visual Studio 2008. Note: If using VS2008, then please download the SDK first before getting started. If you are using VS2010 then you are already setup and ready to go. So, click File-> New Project –> Other Languages –> Visual F# –> Windows –> F# Application. You will get the screen below. Go ahead and enter a name and click OK. Now, you will notice that the Solution Explorer contains the following: Double click the Program.fs and enter the following information. Hit F5 and it should run successfully. Sample Program. open System let a = 2        Console.WriteLine a As Shown below: Hmm, what? F# did the same thing in 3 lines of code. Show me the interactive evaluation that I keep hearing about. The F# development environment for Visual Studio 2010 provides two different modes of execution for F# code: Batch compilation to a .NET executable or DLL. (This was accomplished above). Interactive evaluation. (Demo is below) The interactive session provides a > prompt, requires a double semicolon ;; identifier at the end of a code snippet to force evaluation, and returns the names (if any) and types of resulting definitions and values. To access the F# prompt, in VS2010 Goto View –> Other Window then F# Interactive. Once you have the interactive window type in the following expression: 2+3;; as shown in the screenshot below: I hope this guide helps you get started with the language, please check out the following books for further information. F# Books for further reading   Foundations of F# Author: Robert Pickering An introduction to functional programming with F#. Including many samples, this book walks through the features of the F# language and libraries, and covers many of the .NET Framework features which can be leveraged with F#.       Functional Programming for the Real World: With Examples in F# and C# Authors: Tomas Petricek and Jon Skeet An introduction to functional programming for existing C# developers written by Tomas Petricek and Jon Skeet. This book explains the core principles using both C# and F#, shows how to use functional ideas when designing .NET applications and presents practical examples such as design of domain specific language, development of multi-core applications and programming of reactive applications.

    Read the article

  • SQL Saturday 43 in Redmond

    - by AjarnMark
    I attended my first SQLSaturday a couple of days ago, SQLSaturday #43 in Redmond (at Microsoft).  I got there really early, primarily because I forgot how fast I can get there from my home when nobody else is on the road.  On a weekday in rush hour traffic, that would have taken two hours to get there.  I gave myself 90 minutes, and actually got there in about 45.  Crazy! I made the mistake of going to the main Microsoft campus, but that’s not where the event was being held.  Instead it was in a big Microsoft conference center on the other side of the highway.  Fortunately, I had the address with me and quickly realized my mistake.  When I got back on track, I noticed that there were bright yellow signs out on the street corner that looked like they said they were for SOL Saturday, which actually was appropriate since it was the sunniest day around here in a long time. Since I was there so early, the registration was just getting setup, so I found Greg Larsen who was coordinating things and offered to help.  He put me to work with a group of people organizing the pre-printed raffle tickets and stuffing swag bags. I had never been to a SQLSaturday before this one, so I wasn’t exactly sure what to expect even though I have read about a few on some blogs.  It makes sense that each one will be a little bit different since they are almost completely volunteer driven, and the whole concept is still in its early stages.  I have been to the PASS Summit for the last several years, and was hoping for a smaller version of that.  Now, it’s not really fair to compare one free day of training run entirely by volunteers with a multi-day, $1,000+ event put on under the direction of a professional event management company.  But there are some parallels. At this SQLSaturday, there was no opening general session, just coffee and pastries in the common area / expo hallway and straight into the first group of sessions.  I don’t know if that was because there was no single room large enough to hold everyone, or for other reasons.  This worked out okay, but the organization guy in me would have preferred to have even a 15 minute welcome message from the organizers with a little overview of the day.  Even something as simple as, “Thanks to persons X, Y, and Z for helping put this together…Sessions will start in 20 minutes and are all in rooms down this hallway…the bathrooms are on the other side of the conference center…lunch today is pizza and we would like to thank sponsor Q for providing it.”  It doesn’t need to be much, certainly not a full-blown Keynote like at the PASS Summit, but something to use as a rallying point to pull everyone together and get the day off to an official start would be nice.  Again, there may have been logistical reasons why that was not feasible here.  I’m just putting out my thoughts for other SQLSaturday coordinators to consider. The event overall was great.  I believe that there were over 300 in attendance, and everything seemed to run smoothly.  At least from an attendee’s point of view where there was plenty of muffins in the morning and pizza in the afternoon, with plenty of pop to drink.  And hey, if you’ve got the food and drink covered, a lot of other stuff could go wrong and people will be very forgiving.  But as I said, everything appeared to run pretty smoothly, at least until Buck Woody showed up in his Oracle shirt.  Other than that, the volunteers did a great job! I was a little surprised by how few people in my own backyard that I know.  It makes sense if you really think about it, given how many companies must be using SQL Server around here.  I guess I just got spoiled coming into the PASS Summit with a few contacts that I already knew would be there.  Perhaps I have been spending too much time with too few people at the Summits and I need to step out and meet more folks.  Of course, it also is different since the Summit is the big national event and a number of the folks I know are spread out across the country, so the Summit is the only time we’re all in the same place at the same time.  I did make a few new contacts at SQLSaturday, and bumped into a couple of people that I knew (and a couple others that I only knew from Twitter, and didn’t even realize that they were here in the area). Other than the sheer entertainment value of Buck Woody’s session, the one that was probably the greatest value for me was a quick introduction to PowerShell.  I have not done anything with it yet, but I think it will be a good tool to use to implement my plans for automated database recovery testing.  I saw just enough at the session to take away some of the intimidation factor, and I am getting ready to jump in and see what I can put together in the next few weeks.  And that right there made the investment worthwhile.  So I encourage you, if you have the opportunity to go to a SQLSaturday event near you, go for it!

    Read the article

  • Use Drive Mirroring for Instant Backup in Windows 7

    - by Trevor Bekolay
    Even with the best backup solution, a hard drive crash means you’ll lose a few hours of work. By enabling drive mirroring in Windows 7, you’ll always have an up-to-date copy of your data. Windows 7’s mirroring – which is only available in Professional, Enterprise, and Ultimate editions – is a software implementation of RAID 1, which means that two or more disks are holding the exact same data. The files are constantly kept in sync, so that if one of the disks fails, you won’t lose any data. Note that mirroring is not technically a backup solution, because if you accidentally delete a file, it’s gone from both hard disks (though you may be able to recover the file). As an additional caveat, having mirrored disks requires changing them to “dynamic disks,” which can only be read within modern versions of Windows (you may have problems working with a dynamic disk in other operating systems or in older versions of Windows). See this Wikipedia page for more information. You will need at least one empty disk to set up disk mirroring. We’ll show you how to mirror an existing disk (of equal or lesser size) without losing any data on the mirrored drive, and how to set up two empty disks as mirrored copies from the get-go. Mirroring an Existing Drive Click on the start button and type partitions in the search box. Click on the Create and format hard disk partitions entry that shows up. Alternatively, if you’ve disabled the search box, press Win+R to open the Run window and type in: diskmgmt.msc The Disk Management window will appear. We’ve got a small disk, labeled OldData, that we want to mirror in a second disk of the same size. Note: The disk that you will use to mirror the existing disk must be unallocated. If it is not, then right-click on it and select Delete Volume… to mark it as unallocated. This will destroy any data on that drive. Right-click on the existing disk that you want to mirror. Select Add Mirror…. Select the disk that you want to use to mirror the existing disk’s data and press Add Mirror. You will be warned that this process will change the existing disk from basic to dynamic. Note that this process will not delete any data on the disk! The new disk will be marked as a mirror, and it will starting copying data from the existing drive to the new one. Eventually the drives will be synced up (it can take a while), and any data added to the E: drive will exist on both physical hard drives. Setting Up Two New Drives as Mirrored If you have two new equal-sized drives, you can format them to be mirrored copies of each other from the get-go. Open the Disk Management window as described above. Make sure that the drives are unallocated. If they’re not, and you don’t need the data on either of them, right-click and select Delete volume…. Right-click on one of the unallocated drives and select New Mirrored Volume…. A wizard will pop up. Click Next. Click on the drives you want to hold the mirrored data and click Add. Note that you can add any number of drives. Click Next. Assign it a drive letter that makes sense, and then click Next. You’re limited to using the NTFS file system for mirrored drives, so enter a volume label, enable compression if you want, and then click Next. Click Finish to start formatting the drives. You will be warned that the new drives will be converted to dynamic disks. And that’s it! You now have two mirrored drives. Any files added to E: will reside on both physical disks, in case something happens to one of them. Conclusion While the switch from basic to dynamic disks can be a problem for people who dual-boot into another operating system, setting up drive mirroring is an easy way to make sure that your data can be recovered in case of a hard drive crash. Of course, even with drive mirroring, we advocate regular backups to external drives or online backup services. Similar Articles Productive Geek Tips Rebit Backup Software [Review]Disabling Instant Search in Outlook 2007Restore Files from Backups on Windows Home ServerSecond Copy 7 [Review]Backup Windows Home Server Folders to an External Hard Drive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010

    Read the article

  • Profit's COLLABORATE 10 Session Selections

    - by Aaron Lazenby
    COLLABORATE 2010 is a mere 11 days away (thanks for the reminder @ocp_advisor). Every year I publish my a list of the sessions I think reflect some of the more interesting people/trends in enterprise IT. I should be at all of these sessions, so drop by for a chat--I'll be the guy tapping out emails on my iPad... Monday, April 19 9:15 a.m. - Keynote: Transforming Customer Value, Delivering Highest Customer Service Location: Keynote Hall I never miss Charles Phillips when he speaks--it's one of the best opportunities to get an update on Oracle product developments and strategy. And there's certainly occasion for an update: this will be Phillips' first big presentation since the Oracle + Sun Strategy Update in late January. Phillips is appearing with Oracle Executive Vice President of Development Thomas Kurian which means there should be some excellent information about how customers are using Oracle's complete software and hardware stack to address enterprise IT challenges. The session should provide some excellent context for the rest of the week's session...don't miss it. 10:45 a.m. - Oracle Fusion Applications: Functional Overview Location: South Seas FI met Basheer Khan at COLLABORATE 08 in Denver and have followed his work ever since. He's a former member of the OAUG Board of Directors, an Oracle ACE, and a charismatic enterprise IT expert. Having worked with the Oracle Usability Advisory Board, Basheer should have some fascinating insights to share about the features and interface of Oracle's Fusine Applications. This session, along with Nadia Bendjedou's "10 Things You Can Do Today to Prepare for the Next Generation Applications" (on Tuesday, April 20 8:00 a.m. in room 3662) should give attendees the update they need about Oracle's next-generation applications.   1:15p.m. - E-Business Suite in the Amazon Cloud Location: South Seas HI did my first full-fledged cloud computing coverage at last year's COLLABORATE show (check out my interview with Oracle's Bill Hodak), where I first learned about Amazon's EC2 offering. I've since talked with several people who have provisioned server space on Amazon's cloud with great results. So I'm looking forward to watching the audience configure an instance of the Oracle E-Business Suite release 12 on the cloud while Chuck Edwards from Blue Gecko drives. This session should take some of the mist and vapor out of the cloud conversation.2:30 p.m. - "Zero Sign-on" to EBS - Enabling 96000 Users to Login to EBS Without User Maintenance Location: South Seas HI'll be sitting tight in South Seas H for the next session on Monday where Doug Pepka, a ten-year veteran of communications giant Comcast, will be walking attendees through a massive single sign-on (SSO) project across the enterprise. I'm working on a story about SSO for the August issue of Profit, so this session has real practical value to me. Plus the proliferation of user account logins--both personal and professional--makes this a critical usability/change management issue for IT leaders planning for successful long-term IT implementations.   Tuesday 8:00 am  - Information Architecture for Men in Kilts Location: SURF AGetting to a 8:00 a.m. presentation is a tall order in Las Vegas, but presenter Billy Cripe will make it worth your effort. Not only is the title of this session great, but the content should appeal to any IT strategist looking to push the limits of Web 2.0 technologies in the enterprise. Cripe is a product management director of Enterprise 2.0 and Enterprise Content Management at Oracle, author of Reshaping Your Business with Web 2.0, and a prolific blogger--he knows how information architecture is critical to and enterprise 2.0 implementation.    10:30a.m. - Oracle Virtualization: From Desktop to Data Center Location: REEF FData center virtualization is still one of the best ways to reduce the cost of running enterprise IT. With the addition of Sun products, Oracle has the industry's most comprehensive virtualization portfolio. I must admit, I'm no expert in this subject. So I'm looking forward to Monica Kumar's presentation so I can get up to speed.   Wednesday 8:00 a.m. - The Art of the Steal Location: Mandalay Bay Ballroom JMany will know Frank Abagnale from Steven Spielberg's 2002 film "Catch Me if You Can." The one-time con man and international fugitive who swindled $2.5 million in forged checks went on to help U.S. federal officials investigate fraud cases. Now the CEO of Abagnale and Associates, he has become an invaluable source to the business world on the subject of fraud and fraud protection. With identity theft and digital fraud still on the rise, this session should be an entertaining, and sobering, education on the threats facing businesses and customers around the world. A great way to start Wednesday.1:00 p.m. - Google Wave: Will it replace e-mail as we know it today? Location: SURF EBy many assessments (my own included), Google Wave is a bit of an open collaboration failure. It may seem like an odd reason for me to be excited about this session, but I'm looking forward to the chance to revisit the technology. Also, this is a great case study in connecting free, available Internet tools to existing enterprise computing environments--an issue that IT strategists must contend with as workers spreads out and choose their own productivity tools.  

    Read the article

  • Center Pictures and Other Objects in Office 2007 & 2010

    - by Matthew Guay
    Sometimes it can be difficult to center a picture in a document just by dragging it dragging it around. Today we show you how to center pictures, images, and other objects perfectly in Word and PowerPoint. Note: For this tutorial we’re using Office 2010, but the steps are nearly identical in 2007. Centering a Picture in Word First let’s insert a picture into our document.  Click the Insert tab, and then click Picture. Once you select the picture you want, it will be added to your document.  Usually, pictures are added wherever your curser was in the document, so in a blank document it will be added at the top left. Also notice Picture Tools show up in the Ribbon after inserting an image. Note: The following menu items are available in Picture Tools Format tab which is displayed when you select the object or image you’re working with. How do we align the picture just like we want?  Click Position to get some quick placement options, including centered in the middle of the document or on the top.    However, for more advanced placement, we can use the Align tool.  If Word isn’t maximized, you may only see the icon without the “Align” label. Notice the tools were grayed out in the menu by default.  To be able to change the Alignment, we need to first change the text wrap settings. Click the Wrap Text button, and any option other than “In Line with Text”.  Your choice will depend on the document you’re writing, just choose the option that works best in the document.   Now, select the Align tools again.  You can now position your image precisely with these options. Align Center will position your picture in the center of the page widthwise. Align Middle will put the picture in the middle of the page height-wise. This works the same with textboxes.  Simply click the Align button in the Format tab, and you can center it in the page. And if you’d like to align several objects together, simply select them all, click Group, and then select Group from the menu.   Now, in the align tools, you can center the whole group on your page for a heading, or whatever you want to use the pictures for. These steps also work the same with Office 2007. Center objects in PowerPoint This works similar in PowerPoint, except that pictures are automatically set for square wrapping automatically, so you don’t have to change anything.  Simply insert the picture or other object of your choice, click Align, and choose the option you want. Additionally, if one object is already aligned like you want, drag another object near it and you will see a Smart Guide to help you align or center the second object with the first.  This only works with shapes in PowerPoint 2010 beta, but will work with pictures, textboxes, and media in the final release this summer. Conclusion These are good methods for centering images and objects in Word and PowerPoint.  From designing perfect headers to emphasizing your message in a PowerPoint presentation, this is something we’ve found useful and hope you will too. Since we’re talking about Office here, it’s worth mentioning that Microsoft has announced the Technology Guarantee Program for Office 2010. Essentially what this means is, if you purchase a version of Office 2007 between March 5th and September 30th of this year, when Office 2010 is released you’ll be able to upgrade to it for free! Similar Articles Productive Geek Tips Add or Remove Apps from the Microsoft Office 2007 or 2010 SuiteAdd More Functions To Office 2007 By Installing Add-InsCustomize Your Welcome Picture Choices in Windows VistaEasily Rotate Pictures In Word 2007Add Effects To Your Pictures in Word 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Discover New Bundled Feeds in Google Reader Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox)

    Read the article

  • ACORD LOMA Session Highlights Policy Administration Trends

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

    Read the article

  • SQLAuthority News – #SQLPASS 2012 Seattle Update – Memorylane 2009, 2010, 2011

    - by pinaldave
    Today is the first day of the SQLPASS 2012 and I will be soon posting SQL Server 2012 experience over here. Today when I landed in Seattle, I got the nostalgia feeling. I used to stay in the USA. I stayed here for more than 7 years – I studied here and I worked in USA. I had lots of friends in Seattle when I used to stay in the USA. I always wanted to visit Seattle because it is THE place. I remember once I purchased a ticket to travel to Seattle through Priceline (well it was the cheapest option and I was a student) but could not fly because of an interesting issue. I used to be Teaching Assistant of an advanced course and the professor asked me to build a pop-quiz for the course. I unfortunately had to cancel the trip. Before I returned to India – I pretty much covered every city existed in my list to must visit, except one – Seattle. It was so interesting that I never made it to Seattle even though I wanted to visit, when I was in USA. After that one time I never got a chance to travel to Seattle. After a few years I also returned to India for good. Once on Television I saw “Sleepless in Seattle” movie playing and I immediately changed the channel as it reminded me that I never made it to Seattle before. However, destiny has its own way to handle decisions. After I returned to India – I visited Seattle total of 5 times and this is my 6th visit to Seattle in less than 3 years. I was here for 3 previous SQLPASS events – 2009, 2010, and 2011 as well two Microsoft Most Valuable Professional Summit in 2009 and 2010. During these five trips I tried to catch up with all of my all friends but I realize that time has its own way of doing things. Many moved out of Seattle and many were too busy revive the old friendship but there were few who always make a point to meet me when I travel to the city. During the course of my visits I have made few fantastic new friends – Rick Morelan (Joes 2 Pros) and Greg Lynch. Every time I meet them I feel that I know them for years. I think city of Seattle has played very important part in our relationship that I got these fantastic friends. SQLPASS is the event where I find all of my SQL Friends and I look for this event for an entire year. This year’s my goal is to meet as many as new friends I can meet. If you are going to be at SQLPASS – FIND ME. I want to have a photo with you. I want to remember each name as I believe this is very important part of our life – making new friends and sustaining new friendship. Here are few of the pointers where you can find me. All Keynotes – Blogger’s Table Exhibition Booth Joes 2 Pros Booth #117 – Do not forget to stop by at the booth – I might have goodies for you – limited editions. Book Signing Events – Check details in tomorrow’s blog or stop by Booth #117 Evening Parties 6th Nov – Welcome Reception Evening Parties 7th Nov - Exhibitor Reception – Do not miss Booth #117 Evening Parties 8th Nov - Community Appreciation Party Additionally at few other locations – Embarcadero Booth In Coffee shops in Convention Center If you are SQLPASS – make sure that I find an opportunity to meet you at the event. Reserve a little time and lets have a coffee together. I will be continuously tweeting about my where about on twitter so let us stay connected on twitter. Here is my experience of my earlier experience of attending SQLPASS. SQLAuthority News – Book Signing Event – SQLPASS 2011 Event Log SQLAuthority News – Meeting SQL Friends – SQLPASS 2011 Event Log SQLAuthority News – Story of Seattle – SQLPASS 2011 Event Log SQLAuthority News – SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience SQLAuthority News – Notes of Excellent Experience at SQL PASS 2009 Summit, Seattle Let us meet! Reference: Pinal Dave (http://blog.SQLAuthority.com)   Filed under: PostADay, SQL, SQL Authority, SQL PASS, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

    Read the article

  • Searching for the Perfect Developer&rsquo;s Laptop.

    - by mbcrump
    I have been in the market for a new computer for several months. I set out with a budget of around $1200. I knew up front that the machine would be used for developing applications and maybe some light gaming. I kept switching between buying a laptop or a desktop but the laptop won because: With a Laptop, I can carry it everywhere and with a desktop I can’t. I searched for about 2 weeks and narrowed it down to a list of must-have’s : i7 Processor (I wasn’t going to settle for an i5 or AMD. I wanted a true Quad-core machine, not 2 dual-core fused together). 15.6” monitor SSD 128GB or Larger. – It’s almost 2011 and I don’t want an old standard HDD in this machine. 8GB of DDR3 Ram. – The more the better, right? 1GB Video Card (Prefer NVidia) – I might want to play games with this. HDMI Port – Almost a standard on new Machines. This would be used when I am on the road and want to stream Netflix to the HDTV in the Hotel room. Webcam Built-in – This would be to video chat with the wife and kids if I am on the road. 6-Cell Battery. – I’ve read that an i7 in a laptop really kills the battery. A 6-cell or 9-cell is even better. That is a pretty long list for a budget of around $1200. I searched around the internet and could not buy this machine prebuilt for under $1200. That was even with coupons and my company’s 10% Dell discount. The only way that I would get a machine like this was to buy a prebuilt and replace parts. I chose the  Lenovo Y560 on Newegg to start as my base. Below is a top-down picture of it.   Part 1: The Hardware The Specs for this machine: Color :  GrayOperating System : Windows 7 Home Premium 64-bitCPU Type : Intel Core i7-740QM(1.73GHz)Screen : 15.6" WXGAMemory Size : 4GB DDR3Hard Disk : 500GBOptical Drive : DVD±R/RWGraphics Card : ATI Mobility Radeon HD 5730Video Memory : 1GBCommunication : Gigabit LAN and WLANCard slot : 1 x Express Card/34Battery Life : Up to 3.5 hoursDimensions : 15.20" x 10.00" x 0.80" - 1.30"Weight : 5.95 lbs. This computer met most of the requirements above except that it didn’t come with an SSD or have 8GB of DDR3 Memory. So, I needed to start shopping except this time for an SSD. I asked around on twitter and other hardware forums and everyone pointed me to the Crucial C300 SSD. After checking prices of the drive, it was going to cost an extra $275 bucks and I was going from a spacious 500GB drive to 128GB. After watching some of the SSD videos on YouTube I started feeling better. Below is a pic of the Crucial C300 SSD. The second thing that I needed to upgrade was the RAM. It came with 4GB of DDR3 RAM, but it was slow. I decided to buy the Crucial 8GB (4GB x 2) Kit from Newegg. This RAM cost an extra $120 and had a CAS Latency of 7. In the end this machine delivered everything that I wanted and it cost around $1300. You are probably saying, well your budget was $1200. I have spare parts that I’m planning on selling on eBay or Anandtech.  =) If you are interested then shoot me an email and I will give you a great deal mbcrump[at]gmail[dot]com. 500GB Laptop 7200RPM HDD 4GB of DDR3 RAM (2GB x 2) faceVision HD 720p Camera – Unopened In the end my Windows Experience Rating of the SSD was 7.7 and the CPU 7.1. The max that you can get is a 7.9. Part 2: The Software I’m very lucky that I get a lot of software for free. When choosing a laptop, the OS really doesn’t matter because I would never keep the bloatware pre-installed or Windows 7 Home Premium on my main development machine. Matter of fact, as soon as I got the laptop, I immediately took out the old HDD without booting into it. After I got the SSD into the machine, I installed Windows 7 Ultimate 64-Bit. The BIOS was out of date, so I updated that to the latest version and started downloading drivers off of Lenovo’s site. I had to download the Wireless Networking Drivers to a USB-Key before I could get my machine on my wireless network. I also discovered that if the date on your computer is off then you cannot join the Windows 7 Homegroup until you fix it. I’m aware that most people like peeking into what programs other software developers use and I went ahead and listed my “essentials” of a fresh build. I am a big Silverlight guy, so naturally some of the software listed below is specific to Silverlight. You should also check out my master list of Tools and Utilities for the .NET Developer. See a killer app that I’m missing? Feel free to leave it in the comments below. My Software Essential List. CPU-Z Dropbox Everything Search Tool Expression Encoder Update Expression Studio 4 Ultimate Foxit Reader Google Chrome Infragistics NetAdvantage Ultimate Edition Keepass Microsoft Office Professional Plus 2010 Microsoft Security Essentials 2  Mindscape Silverlight Elements Notepad 2 (with shell extension) Precode Code Snippet Manager RealVNC Reflector ReSharper v5.1.1753.4 Silverlight 4 Toolkit Silverlight Spy Snagit 10 SyncFusion Reporting Controls for Silverlight Telerik Silverlight RadControls TweetDeck Virtual Clone Drive Visual Studio 2010 Feature Pack 2 Visual Studio 2010 Ultimate VS KB2403277 Update to get Feature Pack 2 to work. Windows 7 Ultimate 64-Bit Windows Live Essentials 2011 Windows Live Writer Backup. Windows Phone Development Tools That is pretty much it, I have a new laptop and am happy with the purchase. If you have any questions then feel free to leave a comment below.  Subscribe to my feed

    Read the article

  • 7 reasons you had to be at JavaOne Latin America 2012

    - by Bruno.Borges
    Yesterday was 12/12/12, and everybody went crazy on Twitter with cool memes like this one. And maybe you are now wondering why I mentioned 7 (seven) on the blog title. Because I want to play numbers? Yes! Today is 7 days after JavaOne Latin America 2012 is over (... and I had to figure out an excuse for taking so long to blog about it...). So unless you were at JavaOne Latin America this year, here are 7 things you missed: OTN Lounge mini-theatreThere was a mini-theatre holding several lightning talks. We had people from SouJava JUG, GoJava JUG, Globalcode, and several other Java gurus and companies running demos, talks, and even more. For example, @drspockbr talked about the ScrumToys project, that demonstrates the power of JSF. Hands On Lab for JAX-RS and WebSocketsOne of the cool things to do during JavaOne is to come to these Hands On labs and really do something using new technologies with the help of experts. This one in particular, was covered by me, Arun Gupta, and Reza Rahman. The HOL had more people than laptops (and we had 48 laptops!) interested on understanding and learning about the new stuff that is coming within Java EE 7. Things like JAX-RS, Server-sent Events and WebSockets. Hey, if you want to try this HOL by yourself, it is available on Github, so go for it! If you have questions, just let me know! Java Community KeynoteThis keynote presented a lot of cool things like startups using Java in their projects, the Duke Awards, SouJava winning the JCP Outstanding Award, the Java Band, and even more! It was really a space where the Java community could present what they are doing and what they want to do. There's a lot of interest on the Adopt-a-JSR program and the Adopt-OpenJDK. There's also an Adopt-a-JavaEE-JSR program! Take a look if you want to participate and Make the Future Java. Java EE (JMS, JAX-RS) sessions from Reza Rahman, the HeavyMetal guyReza is a well know professional and Java EE enthusiast from the communitty who just joined Oracle this year. His sessions were very well attended, perhaps because of a high interest on the new things coming to Java EE 7 like JMS 2.0 and JAX-RS 2.0. If you want to look at what he did at this JavaOne edition, read his blog post. By the way, if you like Java and heavymetal, you should follow him on Twitter as well! :-) Java EE (WebSockets, HTML5) sessions from Arun Gupta, the GlassFish guyIf you don't know Arun Gupta, no worries. You will have time to know about him while you read his Java EE 6 Pocket Guide. Arun has been evangelizing Java EE for a long time, and is now spreading his word about the new upcoming version Java EE 7. He gave one talk about HTML5 Productivity on the Java EE 7 platform, and another one on building web apps with WebSockets. Pretty neat! Arun blogged about JavaOne Latin America as well. Read it here. Java Embedded and JavaFXIf there are two things that are really trending in the Java World right now besides Java EE 7, certainly they are JavaFX and Java Embedded. There were 14 talks covering Java Embedded, from Java Cards to Raspberry.pi, from Java ME to Java on your TV with Ginga-J. The Internet of Things is becoming true, and Java is the only platform today that can connect it all in an standardized and concise way. JavaFX gained a lot of attention too. There were 8 sessions covering what the platform has to offer in terms of Rich User Experience. The JavaFX Scene Builder is an awesome tool to start playing designing an UI, and coding for JavaFX is like coding Swing with 8 hands, one holding your coffee cup. You can achieve a lot, with your two hands (unless, you really have 8 hands, then you can achieve 4 times more :-). If you want to read more about JavaFX, go to Stephen Chin's blog post. GlassFish and Friends Party, 1st edition at JavaOne Lating AmericaThis is probably the thing that I'm most proud. We brought to Brasil the tradition of holding a happy hour for all GlassFish, Java EE friends. This party started almost 7 years ago in San Francisco, and it was about time to bring it to Brazil! The party happened on Tuesday night, right after JavaOne General Keynote, at the Tribeca Pub. We had about 80 attendees and met a lot of Java EE developers there! People from JUGs, Oracle, Locaweb and Red Hat showed up too, including some execs from Oracle that didn't resist and could not miss a party like this one.Lots of caipirinhas, beer and food to everyone, some cool music... even The Fish walking around the party with Juggy!You can see more photos from the party on an album I shared with the recently created GlassFish Brasil community on Google+ here (but you may be more interested in joining the GlassFish english community). There's also more pictures that Arun took and shared on this link. So now you may want to consider coming to Brazil next year! Java EE 7 is on its way, and Brazil is happily and patiently waiting for it, with a lot of enthusiasm. By the way, GlassFish and Java EE 6 just celebrated a Happy Birthday!

    Read the article

  • Online Password Security Tactics

    - by BuckWoody
    Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

    Read the article

  • Welcome to Jackstown

    - by fatherjack
    I live in a small town, the population count isn't that great but let me introduce you to some of the population. We'll start with Martin the Doc, he fixes up anything that gets poorly, so much so that he could be classed as the doctor, the vet and even the garage mechanic. He's got a reputation that he can fix anything and that hasn't been proved wrong yet. He's great friends with Brian (who gets called "Brains") the teacher who seems to have a sound understanding of any topic you care to pass his way. If he isn't sure he tells you and then goes to find out and comes back with a full answer real quick. Its good to have that sort of research capability close at hand. Brains is also great at encouraging anyone who needs a bit of support to get them up to speed and working on their jobs. Steve sees Brains regularly, that's because he is the librarian, he keeps all sorts of reading material and nowadays there's even video to watch about any topic you like. Steve keeps scouring all sorts of places to get the content that's needed and he keeps it in good order so that what ever is needed can be found quickly. He also has to make sure that old stuff gets marked as probably out of date so that anyone reading it wont get mislead. Over the road from him is Greg, he's the town crier. We don't have a newspaper here so Greg keeps us all informed of what's going on "out of town" - what new stuff we might make use of and what wont work in a small place like this. If we are interested he goes ahead and gets people in to demonstrate their products  and tell us about the details. Greg is pretty good at getting us discounts too. Now Greg's brother Ian works for the mayors office in the "waste management department" nowadays its all about the recycling but he still has to make sure that the stuff that cant be used any more gets disposed of properly. It depends on the type of waste he's dealing with that decides how it need to be treated and he has to know a lot about the different methods and when to use which ones. There are two people that keep the peace in town, Brent is the detective, investigating wrong doings and applying justice where necessary and Bart is the diplomat who smooths things over when any people have a dispute or disagreement. Brent is meticulous in his investigations and fair in the way he handles any situation he finds. Discretion is his byword. There's a rumour that Bart used to work for the United Nations but what ever his history there is no denying his ability to get apparently irreconcilable parties working together to their combined benefit. Someone who works closely with Bart is Brad, he is the translator in town. He has several languages that he can converse in but he can also explain things from someone's point of view or  and make it understandable to someone else. To keep things on the straight and narrow from a legal perspective is Ben the solicitor, making sure we all abide by the rules.Two people who make for an interesting evening's conversation if you get them together are Aaron and Grant, Aaron is the local planning inspector and Grant is an inventor of some reputation. Anything being constructed around here needs Aarons agreement. He's quite flexible in his rules though; if you can justify what you want to do with solid logic but he wont stand for any development going on without his inclusion. That gets a demolition notice and there's no argument. Grant as I mentioned is the inventor in town, if something can be improved or created then Grant is your man. He mainly works on his own but isnt averse to getting specific advice and assistance from specialist from out of town if they can help him finish his creations.There aren't too many people left for you to meet in the town, there's Rob, he's an ex professional sportsman. He played Hockey, Football, Cricket, you name it. He was in his element as goal keeper / wicket keeper and that shows in his personal life. He just goes about his business and people often don't even know that he's helped them. Really low profile, doesn't get any glory but saves people from lots of problems, even disasters on occasion. There goes Neil, he's a bit of an odd person, some people say he's gifted with special clairvoyant powers, personally I think he's got his ear to the ground and knows where to find out the important news as soon as its made public. Anyone getting a visit from Neil is best off to follow his advice though, he's usually spot on and you wont be caught by surprise if you follow his recommendations – wherever it comes from.Poor old Andrew is the last person to introduce you to. Andrew doesn't show himself too often but when he does it seems that people find a reason to blame him for their problems, whether he had anything to do with their predicament or not. In all honesty, without fail, and to his great credit, he takes it in good grace and never retaliates or gets annoyed when he's out and about.  It pays off too as its very often the case that those who were blaming him recently suddenly find they need his help and they readily forget the issues pretty rapidly.And then there's me, what do I do in town? Well, I'm just a DBA with a lot of hats. (Jackstown Pop. 1)

    Read the article

  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

    Read the article

< Previous Page | 109 110 111 112 113 114 115 116 117 118 119 120  | Next Page >