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  • Customer Experience Online Forum

    - by Christie Flanagan
    Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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  • Using the Parallel class to make multithreading easy

    - by thycotic
    Kevin has posted about the Parallel class and how to use it to easily do multiple operations at once without radically changing the structure of your code.  Very neat stuff.   Jonathan Cogley is the CEO of Thycotic Software, an agile software services and product development company based in Washington DC.  Secret Server is our flagship enterprise password vault.

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  • Bill Gates: How a Geek Changed the World [Video]

    - by Asian Angel
    Just before he stepped down from Microsoft, BBC2’s “The Money Programme” put together a special on Bill Gates and how he made the company into a money making machine. Those of you who love geek history will definitely enjoy this hour long documentary video. Bill Gates – How A Geek Changed The World [via FavBrowser] What is a Histogram, and How Can I Use it to Improve My Photos?How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is Compromised

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  • 8 Things You Didn’t Know You Could Do In Windows 7's Task Manager

    - by Chris Hoffman
    The Windows Task Manager is often used for troubleshooting – perhaps closing an application that isn’t working properly or monitoring system resource usage. However, there’s a lot more you can do with Windows 7’s Task Manager. To quickly open the Task Manager, right-click your taskbar and select Start Task Manager. You can also press Ctrl+Shift+Esc to quickly launch the Task Manager with a keyboard shortcut. Windows 8 may have a great new task manager, but Windows 7’s is still useful. HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks

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  • All-in-one PC has dual-core Atom

    <b>Desktop Linux:</b> "Shuttle announced a compact, all-in-one PC featuring a 15.6-inch touchscreen and a dual-core Intel Atom D510 available with SUSE Linux. The X50V2 includes a 1366 x 768 display, webcam, 4-in-1 card reader, a 2.5-inch hard drive bay, and up to 4GB of RAM, says the company."

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  • What are some examples of open source software that has turned into closed source software? [on hold]

    - by Verrier
    As the title says... can anyone think of any software that has made the transition from open source to closed source / proprietary? These could include software owned by the same company who decided to take a once open source offering and turn it into closed source... but I'm really looking for some examples of companies who developed a commercial closed source product off of an existing open source one (obviously with a permissive license).

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  • Windows Azure Myths

    - by BuckWoody
    Windows Azure is part of the Microsoft "stack" - the suite of software and services we offer. Because we have so many products in almost every part of technology, it's hard to know everything about all parts of what we do - even for those of us who work here. So it's no surprise that some folks are not as familiar with Windows and SQL Azure as they are, say Windows Server or XBox. As I chat with folks about a solution for a business or organization need, I put Windows Azure into the mix. I always start off with "What do you already know about Windows Azure?" so that I don't bore folks with information they already have. I some cases they've checked out the product ahead of time and have specific questions, in others they aren't as familiar, and in still others there is a fair amount of mis-information. Sometimes that's because of a marketing failure, sometimes it's hearsay, and somtetimes it's active misinformation. I thought I might lay out a few of these misconceptions. As always - do your fact-checking! Never take anyone's word alone (including mine) as gospel. Make sure you educate yourself on your options. Your company or your clients depend on you to have the right information on IT, so make sure you live up to that. Myth 1: Nobody uses Windows Azure It's true that we don't give out numbers on the amount of clients on Windows and SQL Azure. But lots of folks are here - companies you may have heard of like Boeing, NASA, Fujitsu, The City of London, Nuedesic, and many others. I deal with firms small and large that use Windows Azure for mission-critical applications, sometimes totally on Windows and/or SQL Azure, sometimes in conjunction with an on-premises system, sometimes for only a specific component in Windows Azure like storage. The interesting thing is that many sites you visit have a Windows Azure component, or are running on Windows Azure. They just don't announce it. Just like the other cloud providers, the companies have asked to be completely branded themselves - they don't want you to be aware or care that they are on Windows Azure. Sometimes that's for security, other times it's for different reasons. It's just like the web sites you visit. For the most part, they don't advertise which OS or Web Server they use. It really just shouldn't matter. The point is that they just use what works to solve a given problem. Check out a few public case studies here: https://www.windowsazure.com/en-us/home/case-studies/ Myth 2: It's only for Microsoft stuff - can't use Open Source This is the one I face the most, and am the most dismayed by. We work just fine with many open source products, including Java, NodeJS, PHP, Ruby, Python, Hadoop, and many other languages and applications. You can quickly deploy a Wordpress, Umbraco and other "kits". We have software development kits (SDK's) for iPhones, iPads, Android, Windows phones and more. We have an SDK to work with FaceBook and other social networks. In short, we play well with others. More on the languages and runtimes we support here: https://www.windowsazure.com/en-us/develop/overview/ More on the SDK's here: http://www.wadewegner.com/2011/05/windows-azure-toolkit-for-ios/, http://www.wadewegner.com/2011/08/windows-azure-toolkits-for-devices-now-with-android/, http://azuretoolkit.codeplex.com/ Myth 3: Microsoft expects me to switch everything to "the cloud" No, we don't. That would be disasterous, unless the only things you run in your company uses works perfectly in Azure. Use Windows Azure  - or any cloud for that matter - where it works. Whenever I talk to companies, I focus on two things: Something that is broken and needs to be re-architected Something you want to do that is new If something is broken, and you need new tools to scale, extend, add capacity dynamically and so on, then you can consider using Windows or SQL Azure. It can help solve problems that you have, or it may include a component you don't want to write or architect yourself. Sometimes you want to do something new, like extend your company's offerings to mobile phones, to the web, or to a social network. More info on where it works here: http://blogs.msdn.com/b/buckwoody/archive/2011/01/18/windows-azure-and-sql-azure-use-cases.aspx Myth 4: I have to write code to use Windows and SQL Azure If Windows Azure is a PaaS - a Platform as a Service - then don't you have to write code to use it? Nope. Windows and SQL Azure are made up of various components. Some of those components allow you to write and deploy code (like Compute) and others don't. We have lots of customers using Windows Azure storage as a backup, to securely share files instead of using DropBox, to distribute videos or code or firmware, and more. Others use our High Performance Computing (HPC) offering to rent a supercomputer when they need one. You can even throw workloads at that using Excel! In addition there are lots of other components in Windows Azure you can use, from the Windows Azure Media Services to others. More here: https://www.windowsazure.com/en-us/home/scenarios/saas/ Myth 5: Windows Azure is just another form of "vendor lock-in" Windows Azure uses .NET, OSS languages and standard interfaces for the code. Sure, you're not going to take the code line-for-line and run it on a mainframe, but it's standard code that you write, and can port to something else. And the data is yours - you can bring it back whever you want. It's either in text or binary form, that you have complete control over. There are no licenses - you can "pay as you go", and when you're done, you can leave the service and take all your code, data and IP with you.   So go out there, read up, try it. Use it where it works. And don't believe everything you hear - sometimes the Internet doesn't get it all correct. :)

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  • 62 miles up

    - by fatherjack
    RedGate are known for being a software company with a big personality and having a huge presence in the SQL Community. They run the annual Exceptional DBA competition, having held a party at the PASS summit last night to celebrate this years winner - Jeff Moden. They have also got a great attitude towards their staff as demonstrated on their website. Today, just after the PASS Summit keynote speech they made an announcement that is literally going to give one lucky winner the ride of their life....(read more)

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  • Why do we keep using CSV?

    - by Stephen
    Why do we keep using CSV? I recently made a shift to working the health domain and despite the wonderful work in data transfer standards, all data transfer is in CSV, both for reporting to external organisations, and for data migrations when implementing new systems. Unfortunately the use of CSV is the cause of the endless repetition of the same stupid errors, with the same waste of developer time. (bad escaping, failing to handle null fields etc.) I know we can do better, and anything between JSON and XML (depending on the instance) would be fine. (Most of the time this is data going from one MS SQLserver 2005 to another!) I feel as if each time I see this happening I am literally watching one developer waste anothers time. So why do we keep shafting each other? When will we stop?

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  • Google I/O 2012 - Powering Your Application's Data using Google Cloud Storage

    Google I/O 2012 - Powering Your Application's Data using Google Cloud Storage Navneet Joneja, Nathan Herring Since opening its doors to all developers at Google I/O last year, the Google Cloud Storage team has shipped several features that let you use Google Cloud Storage for a variety of advanced use cases. This session will open with a quick introduction to the product, and quickly shift focus to implementing a variety of advanced applications using new features in Google Cloud Storage. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 48 1 ratings Time: 58:32 More in Science & Technology

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  • Introduction to Lean Software Development and Kanban Systems

    - by Ben Griswold
    Last year I took myself through a crash course on Lean Software Development and Kanban Systems in preparation for an in-house presentation.  I learned a bunch.  In this series, I’ll be sharing what I learned with you.   If your career looks anything like mine, you have probably been affiliated with a company or two which pushed requirements gathering and documentation to the nth degree. To add insult to injury, they probably added planning process (documentation, requirements, policies, meetings, committees) to the extent that it possibly retarded any progress. In my opinion, the typical company resembles the quote from Tom DeMarco. It isn’t enough just to do things right – we also had to say in advance exactly what we intended to do and then do exactly that. In the 1980s, Toyota turned the tables and revolutionize the automobile industry with their approach of “Lean Manufacturing.” A massive paradigm shift hit factories throughout the US and Europe. Mass production and scientific management techniques from the early 1900’s were questioned as Japanese manufacturing companies demonstrated that ‘Just-in-Time’ was a better paradigm. The widely adopted Japanese manufacturing concepts came to be known as ‘lean production’. Lean Thinking capitalizes on the intelligence of frontline workers, believing that they are the ones who should determine and continually improve the way they do their jobs. Lean puts main focus on people and communication – if people who produce the software are respected and they communicate efficiently, it is more likely that they will deliver good product and the final customer will be satisfied. In time, the abstractions behind lean production spread to logistics, and from there to the military, to construction, and to the service industry. As it turns out, principles of lean thinking are universal and have been applied successfully across many disciplines. Lean has been adopted by companies including Dell, FedEx, Lens Crafters, LLBean, SW Airlines, Digital River and eBay. Lean thinking got its name from a 1990’s best seller called The Machine That Changed the World : The Story of Lean Production. This book chronicles the movement of automobile manufacturing from craft production to mass production to lean production. Tom and Mary Poppendieck, that is.  Here’s one of their books: Implementing Lean Software Thinking: From Concept to Cash Our in-house presentations are supposed to run no more than 45 minutes.  I really cranked and got through my 87 slides in just under an hour. Of course, I had to cheat a little – I only covered the 7 principles and a single practice. In the next part of the series, we’ll dive into Principle #1: Eliminate Waste. And I am going to be a little obnoxious about listing my Lean and Kanban references with every series post.  The references are great and they deserve this sort of attention. 

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  • Going For Gold: AngloGold Ashanti and Oracle Spatial 11g

    - by stephen.garth
    Last chance - Register Now for Free Webinar Date and Time: Thursday May 6 at 11:00am PDT (2:00pm EDT) Check out this 1-hour Directions Media webinar to learn how the world's 3rd largest gold miner has implemented a unique geospatial data infrastructure based on Oracle Spatial 11g to streamline their business processes for gold exploration. Terry Harbort, Exploration Systems Architect with AngloGold Ashanti, will provide insights into the company's use of Oracle Spatial 11g GeoRaster, 3D visualization techniques, Real Application Clusters, and more. The presentation is followed by a live Q&A session. Register Here

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  • IT Admin for Thrill Seekers

    - by Tony Davis
    A developer suggested to me recently that the life of the DBA was, surely, a dull one. My first reaction was indignation, but quickly followed by the thought that for many people excitement isn't necessarily the most desirable aspect of their job. It's true that some aspects of the DBA role seem guaranteed to quieten the pulse; in the days of tape backups, time must have slowed to eternity for the person whose job it was to oversee this process, placing tapes into secure containers, ensuring correct labeling, and.sorry, I drifted off there for a second. On the other hand, if you follow the adventures of the likes of Brent Ozar or Tom LaRock, you'd be forgiven for thinking that much of a database guy's time is spent, metaphorically, diving through plate glass windows in tight fitting underwear in order to extract grateful occupants from burning database applications. Alas it isn't true of the majority, but it isn't as dull as some people imagine, and is a helter-skelter ride compared with some other IT roles. Every IT department has people who toil away in shadowy corners doing quiet but mysterious tasks. When you ask them to explain what they do, you almost immediately want them to stop, but you hear enough to appreciate that these tasks are often absolutely vital to the smooth functioning of an IT organization. Compared with them, the DBAs are prima donnas. Here are a few nominations: Installation engineer - install all of the company's laptops and workstations, and software, deal with licensing, shipping and data entry.many organizations, especially those subject to tight regulation, would simply grind to a halt without their efforts. Localization engineer - Not quite software engineering, not quite translation, the job is to rebuild a product in a different language and make sure everything still works. QA Tester - firstly, I should say that the testers at Red Gate seem to me some of the most-fulfilled in the company. I refer here to the QA Tester whose job is more-or-less entirely to read a script, click some buttons and make sure the actual and expected values match. Configuration manager - for example, someone whose main job is to configure build environments so that devs can access their source code; assuredly necessary for the smooth functioning and productivity of the team, and hopefully well-paid. So what other sort of job in IT should one choose if the work of a DBA proves to be too exciting? Or are these roles secretly more exciting than many imagine? I invite you all to put forward your own suggestions. Cheers, Tony.

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  • Exciting New Job Announcement!

    - by John Blumenauer
    I’m extremely excited to announce that I’ve accepted a position with Applied Information Sciences (AIS).  The innovative work and company values at AIS are aligned with what I was seeking in my next position.  Also, over the past year or so, I’ve met some really talented individuals who work at AIS, so when the opportunity presented itself, I decided it was time to make a change. I look forward to the challenges ahead and working with a team of highly talented and motivated individuals.

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  • Attracting publishers to an in-house affiliate program

    - by Steve
    The cost to enter affiliate networks can be prohibitive for (cash-strapped) small business, particularly if they are simply testing the waters of an affiliate program. If such a company wanted to run an affiliate program in-house using off the shelf software, what methods would they use to attract publishers? Is it simply a case of SEO or SEM, attempting to attract publishers to the page on their website which outlines their affiliate program? Are there directories to submit one's affiliate program to?

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  • ASP.Net or WPF(C#)?

    - by Rachel
    Our team is divided on this and I wanted to get some third-party opinions. We are building an application and cannot decide if we want to use .Net WPF Desktop Application with a WCF server, or ASP.Net web app using jQuery. I thought I'd ask the question here, with some specs, and see what the pros/cons of using either side would be. I have my own favorite and feel I am biased. Ideally we want to build the initial release of the software as fast as we can, then slow down and take time to build in the additional features/components we want later on. Above all we want the software to be fast. Users go through records all day long and delays in loading records or refreshing screens kills their productivity. Application Details: I'm estimating around 100 different screens for initial version, with plans for a lot of additional screens being added on later after the initial release. We are looking to use two-way communication for reminder and event systems Currently has to support around 100 users, although we've been told to allow for growth up to 500 users We have multiple locations Items to consider (maybe not initially in some cases but in future releases): Room for additional components to be added after initial release (there are a lot of of these... perhaps work here than the initial application) Keyboard navigation Performance is a must Production Speed to initial version Low maintenance overhead Future support Softphone/Scanner integration Our Developers: We have 1 programmer who has been learning WPF the past few months and was the one who suggested we use WPF for this. We have a 2nd programmer who is familiar with ASP.Net and who may help with the project in the future, although he will not be working on it much up until the initial release since his time is spent maintaining our current software. There is me, who has worked with both and am comfortable in either We have an outside company doing the project management, and they are an ASP.Net company. We plan on hiring 1-2 others, however we need to know what direction we are going in first Environment: General users are on Windows 2003 server with Terminal Services. They connect using WYSE thin-clients over an RDP connection. Admin staff has their own PCs with XP or higher. Users are allowed to specify their own resolution although they are limited to using IE as the web browser. Other locations connects to our network over a MPLS connection Based on that, what would you choose and why? I am asking here instead of SO because I am looking for opinions and not answers

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  • A Good .NET Quiz ...

    - by lavanyadeepak
    A Good .NET Quiz ... Whilst casually surfing today afternoon I came across a good .NET quiz in one of the indian software company website. It is rather a general technology quiz than just a .NET quiz because it also contains options for the following technologies.   .NET PHP Javascript MySql Testing QTP English Aptitude General Knowledge Science HTML CSS All It also has the following levels for the Quiz:   Easy Medium Hard All   The URL of the quiz is as below: http://www.qualitypointtech.net/quiz/listing_sub_level.php

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  • C# Domain-Driven Design Sample Released

    - by Artur Trosin
    In the post I want to declare that NDDD Sample application(s) is released and share the work with you. You can access it here: http://code.google.com/p/ndddsample. NDDDSample from functionality perspective matches DDDSample 1.1.0 which is based Java and on joint effort by Eric Evans' company Domain Language and the Swedish software consulting company Citerus. But because NDDDSample is based on .NET technologies those two implementations could not be matched directly. However concepts, practices, values, patterns, especially DDD, are cross-language and cross-platform :). Implementation of .NET version of the application was an interesting journey because now as .NET developer I better understand the differences positive and negative between these two platforms. Even there are those differences they can be overtaken, in many cases it was not so hard to match a java libs\framework with .NET during the implementation. Here is a list of technology stack: 1. .net 3.5 - framework 2. VS.NET 2008 - IDE 3. ASP.NET MVC2.0 - for administration and tracking UI 4. WCF - communication mechanism 5. NHibernate - ORM 6. Rhino Commons - Nhibernate session management, base classes for in memory unit tests 7. SqlLite - database 8. Windsor - inversion of control container 9. Windsor WCF facility - for better integration with NHibernate 10. MvcContrib - and in particular its Castle WindsorControllerFactory in order to enable IoC for controllers 11. WPF - for incident logging application 12. Moq - mocking lib used for unit tests 13. NUnit - unit testing framework 14. Log4net - logging framework 15. Cloud based on Azure SDK These are not the latest technologies, tools and libs for the moment but if there are someone thinks that it would be useful to migrate the sample to latest current technologies and versions please comment. Cloud version of the application is based on Azure emulated environment provided by the SDK, so it hasn't been tested on ‘real' Azure scenario (we just do not have access to it). Thanks to participants, Eugen Gorgan who was involved directly in development, Ruslan Rusu and Victor Lungu spend their free time to discuss .NET specific decisions, Eugen Navitaniuc helped with Java related questions. Also, big thank to Cornel Cretu, he designed a nice logo and helped with some browser incompatibility issues. Any review and feedback are welcome! Thank you, Artur Trosin

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  • Skip the Requirements - 10 Problems With Web Development Projects, and How to Solve Them

    For most businesses, hiring a freelancer or web company to develop a web site is a frustrating but necessary endeavor. After working with over a hundred small businesses and organizations, we've discovered some pitfalls that make the whole thing worse. Fortunately, powerful new platforms like Drupal make it easy to make a steady stream of small changes to your site after it launches. Here's how to align the interests of a web developer and a business to make sure your web site succeeds!

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  • Visual Studio 2010 tip: Cut empty lines

    - by koevoeter
    How many times you wanted to move 2 lines by cut and pasting them, but the line you cut last is actually a blank line and your actual code is removed from the clipboard? Visual Studio 2010 has an option that keeps cutting blank lines from overwriting the clipboard. Go and uncheck this one: Tools » Options » Text Editor » All Languages » General » Apply Cut or Copy commands to blank lines when there is no selection Extra (related) tip The (free) Visual Studio 2010 extension Visual Studio 2010 Pro Power Tools contains (apart from a bunch of other handy features) the commands Edit.MoveLineUp and Edit.MoveLineDown to do whatever they say they do and maps them automatically to keyboard shortcuts Alt+Up & Alt+Down. Resharper (not-free) has similar commands for moving lines, by default mapped to Ctrl+Alt+Shift+Up/Down.

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