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• People, Process & Engagement: WebCenter Partner Keste

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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• How do your busiest people transfer their knowledge?

  - by Wikis Commit At Area 51

  We have recently polled our company wide wiki users and found out that there are two large groups of users: people with lots of knowledge but (who claim they have) no time to document people with time but (who claim they have) not enough knowledge worth documenting Each group covered almost 50% of the users! How do your companies handle this? That is, how do you encourage your busiest / most knowledgeable people to share their knowledge?

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• Customizing Flowcharts in Oracle Tutor

  - by [email protected]

  Today we're going to look at how you can customize the flowcharts within Oracle Tutor procedures, and how you can share those changes with other authors within your company. Here is an image of a flowchart within a Tutor procedure with the default size and color scheme. You may want to change the size of your flowcharts as your end-users might have larger screens or need larger fonts. To change the size and number of columns, navigate to Tutor Author Author Options Flowcharts. The default is to have 4 columns appear in each flowchart, but, if I change it to six, my end-users will see a denser flowchart. This might be too dense for my end-users, so I will change it to 5 columns, and I will also deselect the option to have separate task boxes. Now let's look at how to customize the colors. Within the Flowchart options dialog, there is a button labeled "Colors." This brings up a dialog box of every object on a Tutor flowchart, and I can modify the color of each object, as well as the text within the object. If I click on the background, the "page" object appears in the Item field, and now I can customize the color and the title text by selecting Select Fill Color and/or Select Text Color. A dialog box with color choices appears. If I select Define Custom Colors, I can make my selections even more precise. Each time I change the color of an object, it appears in the selection screen. When the flowchart customization is finished, I can save my changes by naming the scheme. Although the color scheme I have chosen is rather silly looking, perhaps I want others to give me their feedback and make changes as they wish. I can share the color scheme with them by copying the FCP.INI file in the Tutor\Author directory into the same directory on their systems. If the other users have color schemes that they do not want to lose, they can copy the relevant lines from the FCP.INI file into their file. If I flowchart my document with the new scheme, I can see how it looks within the document. Sometimes just one or two changes to the default scheme are enough to customize the flowchart to your company's color palette. I have seen customers who have only changed the Start object to green and the End object to red, and I've seen another customer who changed every object to some variant of black and orange. Experiment! And let us know how you have customized your flowcharts. Mary R. Keane Senior Development Director, Oracle Tutor

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• Intel Core 2, Core i7 Optimizations For GCC 4.6

  <b>Phoronix:</b> "CodeSourcery, a company that works on GCC for various companies like with Texas Instruments for bringing the GNU Toolchain to new CPUs and also offers their own software development environment, has shared their intentions to provide a new set of GCC optimizations for Intel's Core 2 and Core i7 processors."

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• Pentaho: Open Source BI Sales Soar

  <b>The VAR Guy:</b> "Pentaho, the open source business intelligence company, generated record results in 1Q 2010, according to VP of Marketing Joe McGonnell. Pentaho attributes much of its performance to a growing channel partner program."

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• Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

  - by emily.chorba(at)oracle.com

  Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

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• How can I avoid team burnout?

  - by Shawn Dalma

  I work for a small web company that deals with a lot of projects, a few at any given time are development heavy for us (400-1500 hours or more) and I've been noticing developers get extremely burnt out on a project after 150 hours or so. I've been toying around with the idea of working some form of rotation/rest so when someone reaches the threshold, they at least get some time off of working on that project. Is there an industry standard approach?

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• 2011 PASS Board Applicants: Geoff Hiten

  - by andyleonard

  Introduction I am interviewing 2011 PASS Board Nominee Applicants. As listed on the PASS Board Elections site the applicants are: Rob Farley Geoff Hiten Adam Jorgensen Denise McInerney Sri Sridharan Kendal Van Dyke I'm asking everyone the same questions and blogging the responses in the order received. Geoff Hiten is next up: Interview With Geoff Hiten 1. What's your day job? I am a Principal Consultant for Intellinet, a business technology consulting company based in Atlanta.  I work in our...(read more)

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• Google Chrome Extensions Developer Snapshots - Web of Trust

  Google Chrome Extensions Developer Snapshots - Web of Trust Deborah Salmi, CMO of WOT (www.mywot.com) discusses her company's experience with the Google Chrome extensions platform. To learn more on creating Google Chrome Extensions please visit code.google.com/chrome/extensions or chek out the gallery at chrome.google.com/extensions. From: GoogleDevelopers Views: 5 0 ratings Time: 05:39 More in Science & Technology

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• SEO Keyword Research - What Your SEO Campaign Needs

  If you're operating an online company, whether it is an internet shop or a blog with paid advertisements, sooner or later you'll want to double or triple your profits, and thus you will come face-to-face with internet advertising and search engine optimization (SEO). This is then that you'll realize the value of having relevant keywords. Keyword research is crucial to the entire process of SEO.

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• Report: Ubuntu's Linux Retail Strategy Gears Up for 2010

  Linux at retail has been a hit-and-miss proposition for more than a decade. Canonical's new CEO explains her company's strategy for getting desktop Linux into more customers' hands.

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• How do I reset my password?

  - by doug

  I inherited a machine with Ubuntu desktop installed. It has a password in place and I have no idea what the password may be. I cannot get to the command line to use the methods I have found online. No matter how many times I press "Shift" during the boot process it still goes all the way to the desktop login. I never see grub. I am not sure which version I have but I think may be 9 or 10. Thanks Doug

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• Get to Know a Candidate (12 of 25): Andre Barnett&ndash;Reform Party

  - by Brian Lanham

  DISCLAIMER: This is not a post about “Romney” or “Obama”. This is not a post for whom I am voting. Information sourced for Wikipedia. Barnett is an American politician and entrepreneur. He is the founder of the information technology (IT) company WiseDome Inc.  Barnett was born in Zanesville, Ohio in 1976. He attended Austin Peay State University and Western Governors University.  A former member of the United States Armed Forces, Barnett served in Sarajevo before being wounded in a helicopter accident.  Following his military service, Barnett became a fitness model in New York. In 2001, he founded WiseDome Incorporated, an IT company that provides information technology and data recovery services. Reform Party of the United States of America (RPUSA), generally known as the Reform Party USA or the Reform Party, is a political party in the United States, founded in 1995 by Ross Perot. Perot said Americans were disillusioned with the state of politics—as being corrupt and unable to deal with vital issues—and desired a viable alternative to the Republican and Democratic Parties. The party has nominated different candidates over the years, such as founder Ross Perot, Pat Buchanan, and Ralph Nader. The party's most significant victory came when Jesse Ventura was elected governor of Minnesota in 1998. Since then, the party has been torn by infighting and disagreements, which it seeks to overcome. The Reform Party platform includes the following: * Maintaining a balanced budget, ensured by passing a Balanced Budget Amendment and changing budgeting practices, and paying down the federal debt * Campaign finance reform, including strict limits on campaign contributions and the outlawing of the Political action committee * Enforcement of existing immigration laws and opposition to illegal immigration * Opposition to free trade agreements like the North American Free Trade Agreement and Central America Free Trade Agreement, and a call for withdrawal from the World Trade Organization * Term limits on U.S. Representatives and Senators * Direct election of the United States President by popular vote * Federal elections held on weekends A noticeable absence from the Reform Party platform has been social issues, including abortion and gay rights. Reform Party representatives had long stated beliefs that their party could bring together people from both sides of these issues, which they consider divisive, to address what they considered to be more vital concerns as expressed in their platform. The idea was to form a large coalition of moderates; that intention was overridden in 2001 by the Buchanan takeover which rewrote the RPUSA Constitution to specifically include platform planks opposed to any form of abortion. The Buchananists, in turn, were overridden by the 2002 Convention which specifically reverted the Constitution to its 1996 version and the party's original stated goals. Barnett has Ballot Access in: FL Learn more about Andre Barnett and Reform Party on Wikipedia.

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• If incentive pay is considered harmful, what are the other options? [closed]

  - by Ricardo Cardona Ramirez

  Possible Duplicate: What kind of innovative non-cash financial benefits do I offer to my developers to retain them along with a competitive salary? I recently read about incentive payments and their consequences. In our company we have a bonus according to the developer's performance, but it has brought many problems, such as those described in the article. If the subsidies are damaging, what choice do we have?

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• The Current Trend Towards Email Hosting

  Email is today without doubt the most important business tool for organisations of all sizes - just look at the chaos caused if a company';s email goes down even for an hour. Its indispensable nature ... [Author: Joseph Volcy - Computers and Internet - March 29, 2010]

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• How can I screen clients that try to register multiple times?

  - by Aba Dov

  My company offers a bonus to every client that register. We would like to prevent people from abusing this by registering several times. we thought about filtering clients by ip (there is a problem with workplaces where all stations have the same ip) cookies (if cookies are not allowed we might lose a client) I would like your opinions on these two methods and will be glad to hear about new ones. thanks

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• web hosting locally

  - by Pradyut Bhattacharya

  i have made a website and hosted in my local computer using a static ip where can i buy a domain name such as www.something.com such that it can redirect to my static ip so that if i m using a page like a http://localhost/index.jsp it can be accessed by http://www.something.com/index.jsp does it matter if i run the server locally or i buy a managed web hosting server from a big company if the traffic is low on my site?? thanks

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: ·         "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." ·         "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." ·         "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.  

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• Some new free tools enter the SQL marketplace

  - by AaronBertrand

  A while back, I started collecting links for free SQL Server resources available to everyone in the community. I created a blog post called " Useful, free resources for SQL Server " to serve as a launching point for the links I'd been collecting. I'm in the process of going back and updating that post, but in the meantime, I wanted to highlight a couple of big events that happened in the past week. Atlantis Interactive Last week Matt Whitfield ( blog | twitter ) announced that his company's commercial...(read more)

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• Filtering your offices IPs from Google Analytics when each has a dynamic IP?

  - by leeand00

  I found the documentation for filtering IPs from Google Analytics, but the address of the several locations of our company all have dynamic IP addresses that change every 30 days from what I'm told. I know from working with Dynamic DNS that the provider usually gives you a script that you configure your router to run when it's IP address changes or when it is restarted, which passes the new IP address to the DDNS server. I'm wondering if there might be a way to write or use a preexisting script to do the same thing with the Google Analytics API.

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• css equivalent of table-row [closed]

  - by SpashHit

  I am trying to shift my style away from using tables to control formatting, but I haven't seen a simple css solution that does exactly the same thing as <table><tr><td>aribitrary-html-A</td><td>aribitrary-html-A</td></tr><table> All I want is to make sure aribitrary-html-A and aribitrary-html-B are aligned horizontally. I have tried various CSS concoctions using display: inline, clear: none, and float: left but they all have unwanted side-effects of moving my content around, while the table-tr solution just does what I want, regardless of what's in the arbitrary HTML, and regardless of what is in HTML that contains my table. Am I missing something?

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• Some new free tools enter the SQL marketplace

  - by AaronBertrand

  A while back, I started collecting links for free SQL Server resources available to everyone in the community. I created a blog post called " Useful, free resources for SQL Server " to serve as a launching point for the links I'd been collecting. I'm in the process of going back and updating that post, but in the meantime, I wanted to highlight a couple of big events that happened in the past week. Atlantis Interactive Last week Matt Whitfield ( blog | twitter ) announced that his company's commercial...(read more)

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• Compiz command plugin won't register keyboard shortcuts

  - by David Moles

  Per this discussion I've enabled the Compiz commands plugin in order to try to bind some keyboard shortcuts to wmctrl actions. CCSM captures my keystrokes just fine, but no matter what keystroke I try or what command I bind it to (everything from my original intention of binding Super-1, Super-2 etc. to wmctrl -o 0,0, wmctrl -o 2560,0, etc., to binding Ctrl-Alt-Shift-L to gnome-terminal). Basic compiz shortcuts for window switching and so on -- even custom ones -- seem to work fine, but the command plugin doesn't seem to be working at all. I also notice the following symptom: when I open the keyboard shortcut tab in CCSM, the keyboard shortcuts often at first appear blank, though if you click on the blank button, the correct value is still there. Also possibly related, I've noticed that gnome-terminal doesn't seem to notice the Super key, though other apps (e.g. CCSM, Emacs) register it fine. Anyway, it seems like something's eating my keystrokes. Any ideas?

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• Live CD doesn't boot, drops to Busy Box shell

  - by D3c3nt Boy

  I am a Windows user and I'm keen to shift to Linux, so I made live CD of Ubuntu 10.10 (Maverick). This is my very first time to use Ubuntu. I put CD in the drive and set the BIOS to boot it, and the Ubuntu CD worked and logo of Ubuntu appears on screen. But suddenly before the start up screen it shows this: Busy Box v 1.5 (Ubuntu 1: 1.15.31 ubuntu5) built in shell (ash) enter help for a list of built in commands When I type help and press enter, the list of commands appear like below: alias break cd chdir command continue echo eval exec export ... This is my first time so i have no idea what to do. I restarted my pc several times but it happens every time. Please help me. What should I do?

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• Enterprise 2.0 Conference recap

  - by kellsey.ruppel

  We had a great week in Boston attending the Enterprise 2.0 Conference. We learned a lot from industry thought leaders and had a chance to speak with a lot of different folks about social and collaboration technologies and trends.  Of all the conferences we attend, this one definitely has a different “feel”. It seems like the attendees are younger, they dress hipper, and there is much more livelihood all around. A few of the sessions addressed this, as the "millenials" or Generation Y, have been using Web 2.0 tools, such as Facebook and Twitter for many years now, and as they are entering the workforce they are expecting similar tools to be a part of how they accomplish their job tasks. It's important to note that it's not just Millenials that are expecting these technologies, as workers young and old alike benefit from social and collaboration tools. I’ve highlighted some of the takeaways I had, as well as a reaction from John Brunswick, who helped us in staffing the booth. Giving your employees choices is empowering, but if there is no course of action or plan, it’s useless. There is no such thing as collaboration without a goal. In a few years, social will become a feature in the “platform”, a component of collaboration. Social will become part of the norm – just like email is expected when you start a job at a company, Social will be too. 1 in 3 of your employees are using tools your company doesn't sanction (how scary is this?!) 25,000 pieces of content are created every second. Context is king. Social tools help us navigate and manage the complexities we face with information overload. We need to design products for the way people work. Consumerization of the enterprise - bringing social tools like Facebook to the organization. From John Brunswick: "The conference had solid attendance, standing as a testament to organizations making a concerted effort to understand what social tools exist to support their businesses.  Many vendors were narrowly focused and people we pleasantly surprised at the breadth of capability provided by Oracle WebCenter.  People seemed to feel that it just made sense that social technology provides the most benefit when presented in the context of key business data." Did you attend the conference? What were some of your key takeaways?

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