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  • What’s new in Silverlight 4 RC?

    - by pluginbaby
    I am here in Las Vegas for MIX10 where Scott Guthrie announced today the release of Silverlight 4 RC and the Visual Studio 2010 tools. You can now install VS2010 RC!!! As always, downloads links are here: www.silverlight.net He also said that the final version of Silverlight 4 will come next month (so april)! 4 months ago, I wrote a blog post on the new features of Silverlight 4 beta, so… what’s new in the RC ?   Rich Text · RichTextArea renamed to RichTextBox · Text position and selection APIs · “Xaml” property for serializing text content · XAML clipboard format · FlowDirection support on Runs tag · “Format then type” support when dragging controls to the designer · Thai/Vietnamese/Indic support · UI Automation Text pattern   Networking · UploadProgress support (Client stack) · Caching support (Client stack) · Sockets security restrictions removal (Elevated Trust) · Sockets policy file retrieval via HTTP · Accept-Language header   Out of Browser (Elevated Trust) · XAP signing · Silent install and emulation mode · Custom window chrome · Better support for COM Automation · Cancellable shutdown event · Updated security dialogs   Media · Pinned full-screen mode on secondary display · Webcam/Mic configuration preview · More descriptive MediaSourceStream errors · Content & Output protection updates · Updates to H.264 content protection (ClearNAL) · Digital Constraint Token · CGMS-A · Multicast · Graphics card driver validation & revocation   Graphics and Printing · HW accelerated Perspective Transforms · Ability to query page size and printable area · Memory usage and perf improvements   Data · Entity-level validation support of INotifyDataErrorInfo for DataGrid · XPath support for XML   Parser · New architecture enables future innovation · Performance and stability improvements · XmlnsPrefix & XmlnsDefinition attributes · Support setting order-dependent properties   Globalization & Localization · Support for 31 new languages · Arabic, Hebrew and Thai input on Mac · Indic support   More … · Update to DeepZoom code base with HW acceleration · Support for Private mode browsing · Google Chrome support (Windows) · FrameworkElement.Unloaded event · HTML Hosting accessibility · IsoStore perf improvements · Native hosting perf improvements (e.g., Bing Toolbar) · Consistency with Silverlight for Mobile APIs and Tooling · SDK   - System.Numerics.dll   - Dynamic XAP support (MEF)   - Frame/Navigation refresh support   That’s a lot!   You will find more details on the following links: http://timheuer.com/blog/archive/2010/03/15/whats-new-in-silverlight-4-rc-mix10.aspx http://www.davidpoll.com/2010/03/15/new-in-the-silverlight-4-rc-xaml-features/   Technorati Tags: Silverlight

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  • Comix is an Awesome Comics Archive Viewer for Linux

    - by Asian Angel
    Do you have a terrific collection of comics in electronic form but need a great app to view them with? If you have a Linux system then we have the perfect app for you…Comix, the open source comic reading powerhouse. For our example we installed Comix on our Ubuntu 10.10 system. Just go to the Ubuntu Software Center and conduct a quick search. When you go to install Comix in the Ubuntu Software Center, make sure to scroll all the way to the bottom and select Unarchiver for .rar files. The listing appears as a “non-free version” for some reason, but displays as free once selected. Odd, but nothing to worry about in the end… Once Comix is installed you can find it in the Graphics Section of the Ubuntu Menu. Comix also comes with a nice set of options to let you customize the app to best suit those important comic reading needs. Here is a comprehensive list of the features this little comic reading powerhouse packs into one easy to use package: Fullscreen mode, double page mode, fit-to-screen mode, zooming and scrolling, rotation and mirroring, magnification lens, changeable image scaling quality, image enhancement, can read right-to-left to fit manga, etc., caching for faster page flipping, bookmarks support, customizable GUI, archive comments support, archive converter, thumbnail browser, standards compliant, available in multiple languages (English, Swedish, Simplified Chinese, Spanish, Brazilian Portuguese, & German), reads “JPEG, PNG, TIFF, GIF, BMP, ICO, XPM, & XBM” image formats, reads “ZIP & tar archives natively, RAR archives through the unrar program” runs on Linux, FreeBSD, NetBSD, and virtually any other UNIX-like OS, and more! Have fun reading those comics on your favorite Linux system! Interested in learning more about Comix? Then be certain to drop by the homepage! Comix Homepage Latest Features How-To Geek ETC How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) How To Remove People and Objects From Photographs In Photoshop Ask How-To Geek: How Can I Monitor My Bandwidth Usage? Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware Comix is an Awesome Comics Archive Viewer for Linux Get the MakeUseOf eBook Guide to Speeding Up Windows for Free Need Tech Support? Call the Star Wars Help Desk! [Video Classic] Reclaim Vertical UI Space by Adding a Toolbar to the Left or Right Side of Firefox Androidify Turns You into an Android-style Avatar Reader for Android Updates; Now with Feed Widgets and More

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  • System crashes/lockups + compiz/cairo/gnome-panel crashing due to cached ram, please help?

    - by Kristian Thomson
    Can someone help me to troubleshoot system crashes and lockups which result in compiz/cairo dock and gnome-panel crashing? I also get no window borders after the crash and a lot of kernel memory errors. Logs are telling me that apps were killed due to not enough memory, but the system is caching like 14GB of my ram so I'm a bit stuck on what/how to stop it. I'm running Ubuntu 12.10 on a 2011 Mac Mini with 16 GB ram. Here's some of the logs that look like they could be causing trouble. I woke up this morning to find chrome/skype/cairo dock and a few others had been killed and here is what the log said. Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.959890] Out of memory: Kill process 12247 (chromium-browse) score 101 or sacrifice child Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.959893] Killed process 12247 (chromium-browse) total-vm:238948kB, anon-rss:17064kB, file-rss:20008kB Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.972283] Out of memory: Kill process 10976 (dropbox) score 3 or sacrifice child Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.972288] Killed process 10976 (dropbox) total-vm:316392kB, anon-rss:115484kB, file-rss:16504kB Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.975890] Out of memory: Kill process 10887 (rhythmbox) score 3 or sacrifice child Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9310.975895] Killed process 11515 (tray_icon_worke) total-vm:63336kB, anon-rss:15960kB, file-rss:11436kB Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9311.281535] Out of memory: Kill process 10887 (rhythmbox) score 3 or sacrifice child Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9311.281539] Killed process 10887 (rhythmbox) total-vm:528980kB, anon-rss:92272kB, file-rss:36520kB Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9311.283110] Out of memory: Kill process 10889 (skype) score 3 or sacrifice child Nov 5 04:00:45 linkandzelda-Macmini kernel: [ 9311.283113] Killed process 10889 (skype) total-vm:415056kB, anon-rss:84880kB, file-rss:22160kB I went to look deeper into things and saw that the whole time I'm having these kernel errors with out of memory and something mentioning radeon. I have a Radeon HD 6600M graphics card using the open source driver, not the proprietary one. I was wondering if perhaps using the proprietary one would solve the problem. Also, while writing this in Chrome rhythmbox and chrome just got killed while typing this, due to out of memory errors or so it reports, though I have 7 GB of free RAM at the time with 7 GB cached as well. Here is a full copy of my logs that happened in kern.log simply from when I began typing this question. http://pastebin.com/cdxxDktG Thanks in advance, Kris

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  • Oracle Coherence 3.5 : Create Internet-scale applications using Oracle's high-performance data grid

    - by frederic.michiara
    Oracle Coherence Coherence provides replicated and distributed (partitioned) data management and caching services on top of a reliable, highly scalable peer-to-peer clustering protocol. Coherence has no single points of failure; it automatically and transparently fails over and redistributes its clustered data management services when a server becomes inoperative or is disconnected from the network. When a new server is added, or when a failed server is restarted, it automatically joins the cluster and Coherence fails back services to it, transparently redistributing the cluster load. Coherence includes network-level fault tolerance features and transparent soft re-start capability to enable servers to self-heal. For the ones looking at an easy reading and first good approach to Oracle Coherence, I would recommend reading the following book : Overview of Oracle Coherence 3.5 Build scalable web sites and Enterprise applications using a market-leading data grid product Design and implement your domain objects to work most effectively with Coherence and apply Domain Driven Designs (DDD) to Coherence applications Leverage Coherence events and continuous queries to provide real-time updates to client applications Successfully integrate various persistence technologies, such as JDBC, Hibernate, or TopLink, with Coherence Filled with numerous examples that provide best practice guidance, and a number of classes you can readily reuse within your own applications This book is targeted to Architects and developers, and as in our team we're more about Solutions Architects than developers I found interest in this book as it help to understand better Oracle Coherence and its value. The only point I may not agree with the authors is that Oracle Coherence is not an alternative to Oracle RAC in providing High Availability, but combining both Oracle RAC and Oracle Coherence will help Architects and Customers to reach higher level of service and high-availability. This book is available on https://www.packtpub.com/oracle-coherence-3-5/book Need to find out about Table of contents : https://www.packtpub.com/toc/oracle-coherence-35-table-contents Discover a sample chapter : https://www.packtpub.com/sites/default/files/6125_Oracle%20Coherence_SampleChapter.pdf Read also articles from the Authors on http://www.packtpub.com/ : Working with Aggregators in Oracle Coherence 3.5 Working with Value Extractors and Simplifying Queries in Oracle Coherence 3.5 Querying the Data Grid in Coherence 3.5: Obtaining Query Results and Using Indexes Installing Coherence 3.5 and Accessing the Data Grid: Part 1 Installing Coherence 3.5 and Accessing the Data Grid: Part 2 For more information on Oracle Coherence : What Oracle Coherence Can Do for You... : http://www.oracle.com/technology/products/coherence/coherencedatagrid/coherence_solutions.html Oracle Coherence on OTN : http://www.oracle.com/technology/products/coherence/index.html Oracle Coherence Knowledge Base : http://coherence.oracle.com/display/COH/Oracle+Coherence+Knowledge+Base+Home

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  • User Group Meeting Summary - April 2010

    - by Michael Stephenson
    Thanks to everyone who could make it to what turned out to be an excellent SBUG event.  First some thanks to:  Speakers: Anthony Ross and Elton Stoneman Host: The various people at Hitachi who helped to organise and arrange the venue.   Session 1 - Getting up and running with Windows Mobile and the Windows Azure Service Bus In this session Anthony discussed some considerations for using Windows Mobile and the Windows Azure Service Bus from a real-world project which Hitachi have been working on with EasyJet.  Anthony also walked through a simplified demo of the concepts which applied on the project.   In addition to the slides and demo it was also very interesting to discuss with the guys involved on this project to hear about their real experiences developing with the Azure Service Bus and some of the limitations they have had to work around in Windows Mobiles ability to interact with the service bus.   On the back of this session we will look to do some further activities around this topic and the guys offered to share their wish list of features for both Windows Mobile and Windows Azure which we will look to share for user group discussion.   Another interesting point was the cost aspects of using the ISB which were very low.   Session 2 - The Enterprise Cache In the second session Elton used a few slides which are based around one of his customer scenario's where they are looking into the concept of an Enterprise Cache within the organisation.  Elton discusses this concept and also a codeplex project he is putting together which allows you to take advantage of a cache with various providers such as Memcached, AppFabric Caching and Ncache.   Following the presentation it was interesting to hear peoples thoughts on various aspects such as the enterprise cache versus an out of process application cache.  Also there was interesting discussion around how people would like to search the cache in the future.   We will again look to put together some follow-up activity on this   Meeting Summary Following the meeting all slide decks are saved in the skydrive location where we keep content from all meetings: http://cid-40015ea59a1307c8.skydrive.live.com/browse.aspx/.Public/SBUG/SBUG%20Meetings/2010%20April   Remember that the details of all previous events are on the following page. http://uksoabpm.org/Events.aspx   Competition We had three copies of the Windows Identity Foundation Patterns and Practices book that were raffles on the night, it would be great to hear any feedback on the book from those who won it.   Recording The user group meeting was recorded and we will look to make this available online sometime soon.   UG Business The following things were discussed as general UG topics:   We will change the name of the user group to the UK Connected Systems User Group to we are more inline with other user groups who cover similar topics and we believe this will help us to attract more members.  The content or focus of the user group is not expected to change.   The next meeting is 26th May and can be registered at the following link: http://sbugmay2010.eventbrite.com/

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  • When done is not done

    - by Tony Davis
    Most developers and DBAs will know what it’s like to be asked to do "a quick tidy up" on a project that, on closer inspection, turns out to be a barely working prototype: as the cynical programmer says, "when you’re told that a project is 90% done, prepare for the next 90%". It is easy to convince a layperson that an application is complete just by using test data, and sticking to the workflow that the development team has implemented and tested. The application is ‘done’ only in the sense that the anticipated paths through the software features, using known data, are fully supported. Reality often strikes only when testers reveal its strange and erratic behavior in response to behavior from the end user that strays from the "ideal". The problem is this: how do we measure progress, accurately and objectively? Development methods such as Scrum or Kanban, when implemented rigorously, can mitigate these problems for developers, to some extent. They force a team to progress one small, but complete feature at a time, to find out how long it really takes for this feature to be "done done"; in other words done to the point where its performance and scalability is understood, it is tested for all conceivable edge cases and doesn’t break…it is ready for prime time. At that point, the team has a much more realistic idea of how long it will take them to really complete all the remaining features, and so how far away the end is. However, it is when software crosses team boundaries that we feel the limitations of such techniques. No matter how well drilled the development team is, problems will still arise if they don’t deploy frequently to a production environment. If they work feverishly for months on end before finally tossing the finished piece of software over the fence for the DBA to deploy to the "real world" then once again will dawn the realization that "done done" is still out of reach, as the DBA uncovers poorly code transactions, un-scalable queries, inefficient caching, and so on. By deploying regularly, end users will also have a much earlier opportunity to tell you how far what you implemented strayed from what they wanted. If you have a tale to tell, anonymized of course, of a "quick polish" project that turned out to be anything but, and what the major problems were, please do share it. Cheers, Tony.

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  • July, the 31 Days of SQL Server DMO’s – Day 29 (sys.dm_os_buffer_descriptors)

    - by Tamarick Hill
    The sys.dm_os_buffer_descriptors Dynamic Management View gives you a look into the data pages that are currently in your SQL Server buffer pool. Just in case you are not familiar with some of the internals to SQL Server and how the engine works, SQL Server only works with objects that are in memory (buffer pool). When an object such as a table needs to be read and it does not exist in the buffer pool, SQL Server will read (copy) the necessary data page(s) from disk into the buffer pool and cache it. Caching takes place so that it can be reused again and prevents the need of expensive physical reads. To better illustrate this DMV, lets query it against our AdventureWorks2012 database and view the result set. SELECT * FROM sys.dm_os_buffer_descriptors WHERE database_id = db_id('AdventureWorks2012') The first column returned from this result set is the database_id column which identifies the specific database for a given row. The file_id column represents the file that a particular buffer descriptor belongs to. The page_id column represents the ID for the data page within the buffer. The page_level column represents the index level of the data page. Next we have the allocation_unit_id column which identifies a unique allocation unit. An allocation unit is basically a set of data pages. The page_type column tells us exactly what type of page is in the buffer pool. From my screen shot above you see I have 3 distinct type of Pages in my buffer pool, Index, Data, and IAM pages. Index pages are pages that are used to build the Root and Intermediate levels of a B-Tree. A Data page would represent the actual leaf pages of a clustered index which contain the actual data for the table. Without getting into too much detail, an IAM page is Index Allocation Map page which track GAM (Global Allocation Map) pages which in turn track extents on your system. The row_count column details how many data rows are present on a given page. The free_space_in_bytes tells you how much of a given data page is still available, remember pages are 8K in size. The is_modified signifies whether or not a page has been changed since it has been read into memory, .ie a dirty page. The numa_node column represents the Nonuniform memory access node for the buffer. Lastly is the read_microsec column which tells you how many microseconds it took for a data page to be read (copied) into the buffer pool. This is a great DMV for use when you are tracking down a memory issue or if you just want to have a look at what type of pages are currently in your buffer pool. For more information about this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms173442.aspx Follow me on Twitter @PrimeTimeDBA

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  • Architecture strategies for a complex competition scoring system

    - by mikewassmer
    Competition description: There are about 10 teams competing against each other over a 6-week period. Each team's total score (out of a 1000 total available points) is based on the total of its scores in about 25,000 different scoring elements. Most scoring elements are worth a small fraction of a point and there will about 10 X 25,000 = 250,000 total raw input data points. The points for some scoring elements are awarded at frequent regular time intervals during the competition. The points for other scoring elements are awarded at either irregular time intervals or at just one moment in time. There are about 20 different types of scoring elements. Each of the 20 types of scoring elements has a different set of inputs, a different algorithm for calculating the earned score from the raw inputs, and a different number of total available points. The simplest algorithms require one input and one simple calculation. The most complex algorithms consist of hundreds or thousands of raw inputs and a more complicated calculation. Some types of raw inputs are automatically generated. Other types of raw inputs are manually entered. All raw inputs are subject to possible manual retroactive adjustments by competition officials. Primary requirements: The scoring system UI for competitors and other competition followers will show current and historical total team scores, team standings, team scores by scoring element, raw input data (at several levels of aggregation, e.g. daily, weekly, etc.), and other metrics. There will be charts, tables, and other widgets for displaying historical raw data inputs and scores. There will be a quasi-real-time dashboard that will show current scores and raw data inputs. Aggregate scores should be updated/refreshed whenever new raw data inputs arrive or existing raw data inputs are adjusted. There will be a "scorekeeper UI" for manually entering new inputs, manually adjusting existing inputs, and manually adjusting calculated scores. Decisions: Should the scoring calculations be performed on the database layer (T-SQL/SQL Server, in my case) or on the application layer (C#/ASP.NET MVC, in my case)? What are some recommended approaches for calculating updated total team scores whenever new raw inputs arrives? Calculating each of the teams' total scores from scratch every time a new input arrives will probably slow the system to a crawl. I've considered some kind of "diff" approach, but that approach may pose problems for ad-hoc queries and some aggegates. I'm trying draw some sports analogies, but it's tough because most games consist of no more than 20 or 30 scoring elements per game (I'm thinking of a high-scoring baseball game; football and soccer have fewer scoring events per game). Perhaps a financial balance sheet analogy makes more sense because financial "bottom line" calcs may be calculated from 250,000 or more transactions. Should I be making heavy use of caching for this application? Are there any obvious approaches or similar case studies that I may be overlooking?

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  • OracleServiceBus+SOA in same server

    - by Manoj Neelapu
    Oracle Service Bus 11gR1 (11.1.1.3) supports running in same JVM as SOA. This tutorial covers on how to do create domain in of SOA+OSB combined to run in single JVM .For this tutorial we will use a flavor  WebLogic installer bundled with both OEPE and coherence components (eg oepe111150_wls1033_win32.exe). WebLogic installer bundled with coherence and OEPE components can be seen in the screen shot.Oracle Service Bus 11gR1 (11.1.1.3) has built-in caching support for Business Services using coherence. Because of this we will have to install coherence before  installing OSB.  To get SOAand OSB running in the same domain, we have to install the SOA and OSB on the above ORACLE_HOME. After installation we should see both the SOA and OSB homes has highlighted in red.We could also see the coherence components which is mandatory for OSB and optional OEPE also installed.                     Now we will execute RCU(ofm_rcu_win_11.1.1.3.0_disk1_1of1) to install the schema for SOA and OSB. New RCU contains OSB tables (WLI_QS_REPORT_DATA , WLI_QS_REPORT_ATTRIBUTE) gets loaded as part of SOAINFRA schema  After this step we will have to create soa+osb domain using config wizard. It is located under $WEBLOGIC_HOME\common\bin\config.* (.cmd or .sh as per your platform) .While creating a domain we will select options for SOA Suite  and Oracle Service Bus Extension-All Domain Topologies.We can also bundle Enterprise Manager in the same installation or in a different server. Here in this case we will use the enterprise manager in the same domain. So we selected the Enterprise Manager component also. There is another option for OSB  Oracle Service Bus Extension-Single server Domain Topology. This topology is for users who want to use OSB in single server configuration. Currently SOA doesn't support single server topology. So this topology cannot be used with SOA domain but can only be used for stand alone OSB installations.We can continue with domain configuration till we reach the below screen. Following steps are mandatory if we want to have the SOA and OSB run in same JVMwe should select Managed Server, Clusters and Machines as shown below   After this selection you should see a screen with two servers One managed server for OSB and one managed for SOA.  Since we would like to have both the servers in one managed server (one JVM) we will have to do one  

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  • PASS 13 Dispatches: moving to the cloud

    - by Tony Davis
    PASS Summit 13, Day 1 keynote by Quentin Clarke and we're hearing about “redefiniing mission critical in the cloud”. With a move to the Windows Azure cloud comes the promise of capacity on demand, automatic HA, backups, patching and so on, as well as passing responsibility to MS for managing hardware, upgrades and so on. However, for many databases and applications the best route to the cloud is not necessarily obvious. For most, the path of least resistance is IaaS – SQL Server in a Azure VM. It removes the hardware burden but you still have to manage your databases and implementing HA for SQL Server is your responsibility. Also, scaling up comes at quite a cost – the biggest VM (8 CPU cores, 56 GB RAM, 16 1TB drives with 500 IOPS each) weighs in at over over $4500 per month. With PaaS, in the form of Windows SQL Database, you get a “3-copies replica set” so HA comes out-of the box, and removes the majority of the administration burden, but you are moving your database into a very different environment. For a start, it's a shared environment, with other customers using the same compute nodes in the cluster, and potentially even sharing the same database (multi-tenancy). Unless you pay for SQL DB Premium edition, the resources available for your workload will depends on how nicely others “play” in the shared environment. You'll potentially need to do a lot of tuning, and application rewriting to avoid throttling issues, optimising application-database communication to deal with increased latency between the two, and so on. You'll need aggressive application caching. You'll also need retry logic and to deal with (expected) node failure and the need to reconnect. In Tuesday's PASS Summit pre-con from the SQLCAT team, they spent a lot of time covering some of the telemetric techniques (collect into Azure storage the necessary monitoring data) to perform capacity planning, work out the hotspots and bottlenecks in your cloud applications. Tools like WAD (Windows Azure Diagnostics), performance counters SQL Database DMVs, and others, will be essential. Of course, to truly exploit the vast horizontal scaling that is available from the existence of thousands of compute nodes, you'll also need to need to consider how to “shard” your data so Azure can move it between nodes at will. Finding the right path to the Cloud isn't easy, but it's coming. I spoke to people one year ago who saw no real benefit in trying to move their infrastructure and databases to the cloud, but now at their company, it's the conversation that won't go away. Tony.  

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  • SOA+OSB in same JVM

    - by Manoj Neelapu
    Oracle Service Bus 11gR1 (11.1.1.3) supports running in same JVM as SOA. This tutorial covers on how to do create domain in of SOA+OSB combined to run in single JVM . For this tutorial we will use a flavor  WebLogic installer bundled with both OEPE and coherence components (eg oepe111150_wls1033_win32.exe). WebLogic installer bundled with coherence and OEPE components can be seen in the screen shot.Oracle Service Bus 11gR1 (11.1.1.3) has built-in caching support for Business Services using coherence. Because of this we will have to install coherence before  installing OSB.  To get soa and osb running in the same domain, we have to install the SOA and OSB on the above ORACLE_HOME. After installation we should see both the SOA and OSB homes has highlighted in red.We could also see the coherence components which is mandatory for OSB and optional OEPE also installed.Now we will execute RCU(ofm_rcu_win_11.1.1.3.0_disk1_1of1) to install the schema for SOA and OSB. New RCU contains OSB tables (WLI_QS_REPORT_DATA , WLI_QS_REPORT_ATTRIBUTE) gets loaded as part of SOAINFRA schema After this step we will have to create soa+osb domain using config wizard. It is located under $WEBLOGIC_HOME\common\bin\config.* (.cmd or .sh as per your platform) .While creating a domain we will select options for SOA Suite  and Oracle Service Bus Extension-All Domain Topologies.There is another option for OSB  Oracle Service Bus Extension-Single server Domain Topology. This topology is for users who want to use OSB in single server configuration. Currently SOA doesn't support single server topology. So this topology cannot be used with SOA domain but can only be used for stand alone OSB installations.We can continue with domain configuration till we reach the below screen. Following steps are mandatory if we want to have the SOA and OSB run in same JVMwe should select Managed Server, Clusters and Machines as shown below After this selection you should see a screen with two servers One managed server for OSB and one managed for SOA. Since we would like to have both the servers in one managed server (one JVM) we will have to do one important step here. We have to delete either of the servers and rename the other server with deleted server name.eg delete osb_server1 and rename the soa_server1 to osb_server1 or we can also delete soa_server1 and rename the osb_server1 to soa_server1After this steps proceed as as-usual . If we observe created domain we see only one managed server which contains components for both SOA and OSB ($DOMAIN_HOME/startManagedWebLogic_readme.txt). 

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  • What Problems Are Better Solved By SOAP Over REST?

    In the battle for web service supremacy SOAP and REST have been battling for years. In my personal opinion this debate should have never existed. Yes, both forms can be used to create an interactive web service, but each form of a service was developed independent of each other to solve two different yet similar problems. Based my research and experience I would have to say that REST should be the preferred web service methodology and SOAP should only be used in specific situations. Note, I did not say that I was against SOAP, and in fact I actually like to use SOAP when it is needed. Criteria for using SOAP: Does the service need a guaranteed level of reliability and security? Did the provider and consumer of the service agreed on a standardized data exchange format? Does the service need data context and state management? If you answer yes to any of these questions, then you may want to consider SOAP as the format for the web service. Another way to look at the relationship between REST and SOAP is to look at the medical field.  For most things a general doctor or you family health care provider can acceptably treat most conditions from the case of a common cold to a broken bone. A general doctor more aligns with REST in my opinion because for most service requirements REST fulfills a projects needs, but what happens if you need more of an advanced examination, you would go to a specialist. A specialist would already have experience dealing with specific issues that you are experiencing giving them specific context to how best treat you going forward. SOAP acts more like a specialist doctor giving that they understand the context of an issue and can treat it based on the state of other patients they have already treated. An example of where I would use SOAP over REST in real life would be a single sign-on application. I n these cases I need to check validate a username and password for authentication and authorization of a web page request. This service would need to maintain state while it authenticated a user and while it validated access to a web page on a subsequent request. This service must process every request for access and not allow caching to ensure that every request is processed and the appropriate users are allowed to view selected web pages. References: Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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  • SQL SERVER – BI Quiz Hint – Performance Tuning Cubes – Hints

    - by pinaldave
    I earlier wrote about SQL BI Quiz over here and here. The details of the quiz is here: Working with huge data is very common when it is about Data Warehousing. It is necessary to create Cubes on the data to make it meaningful and consumable. There are cases when retrieving the data from cube takes lots of the time. Let us assume that your cube is returning you data very quickly. Suddenly on one day it is returning the data very slowly. What are the three things will you to diagnose this. After diagnose what you will do to resolve performance issue. Participate in my question over here I required BI Expert Jason Thomas to help with few hints to blog readers. He is one of the leading SSAS expert and writes a complicated subject in simple words. If queries were executing properly before but now take a long time to return the data, it means that there has been a change in the environment in which it is running. Some possible changes are listed below:-  1) Data factors:- Compare the data size then and now. Increase in data can result in different execution times. Poorly written queries as well as poor design will not start showing issues till the data grows. How to find it out? (Ans : SQL Server profiler and Perfmon Counters can be used for identifying the issues and performance  tuning the MDX queries)  2) Internal Factors:- Is some slow MDX query / multiple mdx queries running at the same time, which was not running when you had tested it before? Is there any locking happening due to proactive caching or processing operations? Are the measure group caches being cleared by processing operations? (Ans : Again, profiler and perfmon counters will help in finding it out. Load testing can be done using AS Performance Workbench (http://asperfwb.codeplex.com/) by running multiple queries at once)  3) External factors:- Is some other application competing for the same resources?  HINT : Read “Identifying and Resolving MDX Query Performance Bottlenecks in SQL Server 2005 Analysis Services” (http://sqlcat.com/whitepapers/archive/2007/12/16/identifying-and-resolving-mdx-query-performance-bottlenecks-in-sql-server-2005-analysis-services.aspx) Well, these are great tips. Now win big prizes by participate in my question over here. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • links for 2011-02-10

    - by Bob Rhubart
    Manish Devgan: Extending WebCenter Spaces Using JDeveloper In addition to being able to customize WebCenter Spaces using the browser-based tools, you can now also customize and “extend” WebCenter Spaces in many ways in JDeveloper.  (tags: oracle enterprise2.0 webcenter jdeveloper) Oracle University: New Personalized Training Catalog "Searching for training classes just got easier with Oracle University's new Personalized Training Catalog. View upcoming course schedules for the topics that you select in your preferred locations. Browse courses when you need to or request your personalized catalog to be emailed to you." (tags: oracle oracleuniversity) René van Wijk: Hibernate and Coherence « Middleware Magic "A major justification for the claim that applications using an object/relational persistence layer are expected to outperform applications built using direct JDBC is the potential for caching." - René van Wijk (tags: oracle coherence middleware) Sten Vesterli on Fusion Applications: " It’s (almost) here!" Speaking of Fusion Applications, Oracle ACE Director Sten Vesterli says: "The usability revolution has finally caught up with enterprise applications; they will no longer be built based on the capabilities of the database, but on the needs of users." (tags: oracle otn oracleace fusionapplications) The Myth of Oracle Fusion | The ORACLE-BASE Blog "I can totally understand when people on the outside of our little goldfish bowl have a really bad and confused impression of anything containing the term “Fusion”, because it does have a very long and sordid history." Oracle ACE Director Tim Hall (tags: oracle otn oracleace fusionapplications) The Other Side of XBRL (Enterprise Performance Management Blog) With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements. (tags: oracle xbrl compliance) Database Vault integration available (The Shorten Spot) Anthony Shorten shares information on the Database Vault solution included in the Oracle Utilities Application Framework. (tags: oracle database) SOASuite 11.1.1.4 : Error Logging into BPM11g Composer? (Angelo Santagata's Blog) Angelo Santagata shares simple solutions to a few minor SOA Suite 11.1.1.4 issues. (tags: oracle soa soasuite bpm) Thierry Vergult: No electricity, but the application is up "Dakar is having more troubles then normal with electricity. Never thought that the SaaS model would be that useful when the light goes out. And the extra battery in the office dies, and the router goes down. But you still can access the application over your smartphone and finish your payroll run." (tags: oracle cloud saas)

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  • Access-based Enumeration (December 04, 2009)

    - by user12612012
    Access-based Enumeration (ABE) is another recent addition to the Solaris CIFS Service - delivered into snv_124.  Designed to be compatible with Windows ABE, which was introduced in Windows Server 2003 SP1, this feature filters directory content based on the user browsing the directory.  Each user can only see the files and directories to which they have access.  This can be useful to implement an out-of-sight, out-of-mind policy or simply to reduce the number of files presented to each user - to make it easier to find files in directories containing a large number of files. ABE is managed on a per share basis by a new boolean share property called, as you might imagine, abe, which is described insharemgr(1M).  When set to true, ABE filtering is enabled on the share and directory entries to which the user has no access will be omitted from directory listings returned to the client.  When set to false or not defined, ABE filtering will not be performed on the share.  The abe property is not defined by default.Administration is straightforward, for example: # zfs sharesmb=abe=true,name=jane tank/home/jane# sharemgr show -vp    zfs       zfs/tank/home/jane nfs=() smb=()          jane=/export/home/jane     smb=(abe="true") ABE is also supported via sharemgr(1M) and on smbautohome(4) shares. Note that even though a file is visible in a share, with ABE enabled, it doesn't automatically mean that the user will always be able to open the file.  If a user has read attribute access to a file ABE will show the it but access will be denied if this user tries to open the file for reading or writing. We considered supporting ABE on NFS shares, as suggested by the name of PSARC/2009/375, but we ran into problems due to NFS client readdir caching.  NFS clients maintain a common directory entry cache for all users, which not only defeats the intent of ABE but can lead to very confusing results.  If multiple users are looking at the content of a directory with ABE enabled, the entries that get cached will depend on who looks at the directory first.  Subsequent users may see files that ABE on the server would have filtered out or files may be missing because they were filtered out for the original user. Although this issue can be resolved by disabling the NFS client readdir cache, this was deemed to be an unsuitable solution because it would create a dependency between a server share property and the configuration on all NFS clients, and there was the potential for differences in behavior across the various NFS clients.  It just seemed to add unnecessary administration complexity so we pulled it out. References for more information PSARC/2009/246 ZFS support for Access Based Enumeration PSARC/2009/375 ABE share property for NFS and SMB 6802734 Support for Access Based Enumeration 6802736 SMB share support for Access Based Enumeration Windows Access-based Enumeration

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  • Devoxx 2011: Java EE 6 Hands-on Lab Delivered

    - by arungupta
    I, along with Alexis's help, delivered a Java EE 6 hands-on lab to a packed room of about 40+ attendees at Devoxx 2011. The lab was derived from the OTN Developer Days 2012 version but added lot more content to showcase several Java EE 6 technologies. The problem statement from the lab document states: This hands-on lab builds a typical 3-tier Java EE 6 Web application that retrieves customer information from a database and displays it in a Web page. The application also allows new customers to be added to the database as well. The string-based and type-safe queries are used to query and add rows to the database. Each row in the database table is published as a RESTful resource and is then accessed programmatically. Typical design patterns required by a Web application like validation, caching, observer, partial page rendering, and cross-cutting concerns like logging are explained and implemented using different Java EE 6 technologies. The lab covered Java Persistence API 2, Servlet 3, Enterprise JavaBeans 3.1, JavaServer Faces 2, Java API for RESTful Web Services 1.1, Contexts and Dependency Injection 1.0, and Bean Validation 1.0 over 47 pages of detailed self-paced instructions. Here is the complete Table of Contents: The lab can be downloaded from here and requires only NetBeans IDE "All" or "Java EE" version, which includes GlassFish anyway. All the feedback received from the lab has been incorporated in the instructions and bugs filed (Updated 49559, 205232, 205248, 205256). 80% of the attendees could easily complete the lab and some even completed in much less than 3 hours. That indicates that either more content needs to be added to the lab or the intellectual level of the attendees at the conference was pretty high. I think the lab has enough content for 3 hours but we moved at a much more faster pace so I conclude on the latter. Truly a joy to conduct a lab to 40 Devoxxians! Another related lab that might be handy for folks is "Develop, Deploy, and Monitor your Java EE 6 applications using GlassFish 3.1 Cluster". It explains how: Create a 2-instance GlassFish cluster Front-end with a Web server and a load balancer Demonstrate session replication and fail over Monitor the application using JavaScript The complete lab instructions and source code are available and you can try them. I plan to continue evolving the contents for the Java EE 6 hands-on lab to cover more technologies and features and will announce them on this blog. Let me know on what else would you like to see in the future versions.

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  • Devoxx 2011: Java EE 6 Hands-on Lab Delivered

    - by arungupta
    I, along with Alexis's help, delivered a Java EE 6 hands-on lab to a packed room of about 40+ attendees at Devoxx 2011. The lab was derived from the OTN Developer Days 2012 version but added lot more content to showcase several Java EE 6 technologies. The problem statement from the lab document states: This hands-on lab builds a typical 3-tier Java EE 6 Web application that retrieves customer information from a database and displays it in a Web page. The application also allows new customers to be added to the database as well. The string-based and type-safe queries are used to query and add rows to the database. Each row in the database table is published as a RESTful resource and is then accessed programmatically. Typical design patterns required by a Web application like validation, caching, observer, partial page rendering, and cross-cutting concerns like logging are explained and implemented using different Java EE 6 technologies. The lab covered Java Persistence API 2, Servlet 3, Enterprise JavaBeans 3.1, JavaServer Faces 2, Java API for RESTful Web Services 1.1, Contexts and Dependency Injection 1.0, and Bean Validation 1.0 over 47 pages of detailed self-paced instructions. Here is the complete Table of Contents: The lab can be downloaded from here and requires only NetBeans IDE "All" or "Java EE" version, which includes GlassFish anyway. All the feedback received from the lab has been incorporated in the instructions and bugs filed (Updated 49559, 205232, 205248, 205256). 80% of the attendees could easily complete the lab and some even completed in much less than 3 hours. That indicates that either more content needs to be added to the lab or the intellectual level of the attendees at the conference was pretty high. I think the lab has enough content for 3 hours but we moved at a much more faster pace so I conclude on the latter. Truly a joy to conduct a lab to 40 Devoxxians! Another related lab that might be handy for folks is "Develop, Deploy, and Monitor your Java EE 6 applications using GlassFish 3.1 Cluster". It explains how: Create a 2-instance GlassFish cluster Front-end with a Web server and a load balancer Demonstrate session replication and fail over Monitor the application using JavaScript The complete lab instructions and source code are available and you can try them. I plan to continue evolving the contents for the Java EE 6 hands-on lab to cover more technologies and features and will announce them on this blog. Let me know on what else would you like to see in the future versions.

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  • Sorting and Filtering By Model-Based LOV Display Value

    - by Steven Davelaar
    If you use a model-based LOV and you use display type "choice", then ADF nicely displays the display value, even if the table is read-only. In the screen shot below, you see the RegionName attribute displayed instead of the RegionId. This is accomplished by the model-based LOV, I did not modify the Countries view object to include a join with Regions.  Also note the sort icon, the table is sorted by RegionId. This sorting typically results in a bug reported by your test team. Europe really shouldn't come before America when sorting ascending, right? To fix this, we could of course change the Countries view object query and add a join with the Regions table to include the RegionName attribute. If the table is updateable, we still need the choice list, so we need to move the model-based LOV from the RegionId attribute to the RegionName attribute and hide the RegionId attribute in the table. But that is a lot of work for such a simple requirement, in particular if we have lots of model-based choice lists in our view object. Fortunately, there is an easier way to do this, with some generic code in your view object base class that fixes this at once for all model-based choice lists that we have defined in our application. The trick is to override the method getSortCriteria() in the base view object class. By default, this method returns null because the sorting is done in the database through a SQL Order By clause. However, if the getSortCriteria method does return a sort criteria the framework will perform in memory sorting which is what we need to achieve sorting by region name. So, inside this method we need to evaluate the Order By clause, and if the order by column matches an attribute that has a model-based LOV choicelist defined with a display attribute that is different from the value attribute, we need to return a sort criterria. Here is the complete code of this method: public SortCriteria[] getSortCriteria() {   String orderBy = getOrderByClause();          if (orderBy!=null )   {     boolean descending = false;     if (orderBy.endsWith(" DESC"))      {       descending = true;       orderBy = orderBy.substring(0,orderBy.length()-5);     }     // extract column name, is part after the dot     int dotpos = orderBy.lastIndexOf(".");     String columnName = orderBy.substring(dotpos+1);     // loop over attributes and find matching attribute     AttributeDef orderByAttrDef = null;     for (AttributeDef attrDef : getAttributeDefs())     {       if (columnName.equals(attrDef.getColumnName()))       {         orderByAttrDef = attrDef;         break;       }     }     if (orderByAttrDef!=null && "choice".equals(orderByAttrDef.getProperty("CONTROLTYPE"))          && orderByAttrDef.getListBindingDef()!=null)     {       String orderbyAttr = orderByAttrDef.getName();       String[] displayAttrs = orderByAttrDef.getListBindingDef().getListDisplayAttrNames();       String[] listAttrs = orderByAttrDef.getListBindingDef().getListAttrNames();       // if first list display attributes is not the same as first list attribute, than the value       // displayed is different from the value copied back to the order by attribute, in which case we need to       // use our custom comparator       if (displayAttrs!=null && listAttrs!=null && displayAttrs.length>0 && !displayAttrs[0].equals(listAttrs[0]))       {                  SortCriteriaImpl sc1 = new SortCriteriaImpl(orderbyAttr, descending);         SortCriteria[] sc = new SortCriteriaImpl[]{sc1};         return sc;                           }     }     }   return super.getSortCriteria(); } If this method returns a sort criteria, then the framework will call the sort method on the view object. The sort method uses a Comparator object to determine the sequence in which the rows should be returned. This comparator is retrieved by calling the getRowComparator method on the view object. So, to ensure sorting by our display value, we need to override this method to return our custom comparator: public Comparator getRowComparator() {   return new LovDisplayAttributeRowComparator(getSortCriteria()); } The custom comparator class extends the default RowComparator class and overrides the method compareRows and looks up the choice display value to compare the two rows. The complete code of this class is included in the sample application.  With this code in place, clicking on the Region sort icon nicely sorts the countries by RegionName, as you can see below. When using the Query-By-Example table filter at the top of the table, you typically want to use the same choice list to filter the rows. One way to do that is documented in ADF code corner sample 16 - How To Customize the ADF Faces Table Filter.The solution in this sample is perfectly fine to use. This sample requires you to define a separate iterator binding and associated tree binding to populate the choice list in the table filter area using the af:iterator tag. You might be able to reuse the same LOV view object instance in this iterator binding that is used as view accessor for the model-bassed LOV. However, I have seen quite a few customers who have a generic LOV view object (mapped to one "refcodes" table) with the bind variable values set in the LOV view accessor. In such a scenario, some duplicate work is needed to get a dedicated view object instance with the correct bind variables that can be used in the iterator binding. Looking for ways to maximize reuse, wouldn't it be nice if we could just reuse our model-based LOV to populate this filter choice list? Well we can. Here are the basic steps: 1. Create an attribute list binding in the page definition that we can use to retrieve the list of SelectItems needed to populate the choice list <list StaticList="false" Uses="LOV_RegionId"               IterBinding="CountriesView1Iterator" id="RegionId"/>  We need this "current row" list binding because the implicit list binding used by the item in the table is not accessible outside a table row, we cannot use the expression #{row.bindings.RegionId} in the table filter facet. 2. Create a Map-style managed bean with the get method retrieving the list binding as key, and returning the list of SelectItems. To return this list, we take the list of selectItems contained by the list binding and replace the index number that is normally used as key value with the actual attribute value that is set by the choice list. Here is the code of the get method:  public Object get(Object key) {   if (key instanceof FacesCtrlListBinding)   {     // we need to cast to internal class FacesCtrlListBinding rather than JUCtrlListBinding to     // be able to call getItems method. To prevent this import, we could evaluate an EL expression     // to get the list of items     FacesCtrlListBinding lb = (FacesCtrlListBinding) key;     if (cachedFilterLists.containsKey(lb.getName()))     {       return cachedFilterLists.get(lb.getName());     }     List<SelectItem> items = (List<SelectItem>)lb.getItems();     if (items==null || items.size()==0)     {       return items;     }     List<SelectItem> newItems = new ArrayList<SelectItem>();     JUCtrlValueDef def = ((JUCtrlValueDef)lb.getDef());     String valueAttr = def.getFirstAttrName();     // the items list has an index number as value, we need to replace this with the actual     // value of the attribute that is copied back by the choice list     for (int i = 0; i < items.size(); i++)     {       SelectItem si = (SelectItem) items.get(i);       Object value = lb.getValueFromList(i);       if (value instanceof Row)       {         Row row = (Row) value;         si.setValue(row.getAttribute(valueAttr));                 }       else       {         // this is the "empty" row, set value to empty string so all rows will be returned         // as user no longer wants to filter on this attribute         si.setValue("");       }       newItems.add(si);     }     cachedFilterLists.put(lb.getName(), newItems);     return newItems;   }   return null; } Note that we added caching to speed up performance, and to handle the situation where table filters or search criteria are set such that no rows are retrieved in the table. When there are no rows, there is no current row and the getItems method on the list binding will return no items.  An alternative approach to create the list of SelectItems would be to retrieve the iterator binding from the list binding and loop over the rows in the iterator binding rowset. Then we wouldn't need the import of the ADF internal oracle.adfinternal.view.faces.model.binding.FacesCtrlListBinding class, but then we need to figure out the display attributes from the list binding definition, and possible separate them with a dash if multiple display attributes are defined in the LOV. Doable but less reuse and more work. 3. Inside the filter facet for the column create an af:selectOneChoice with the value property of the f:selectItems tag referencing the get method of the managed bean:  <f:facet name="filter">   <af:selectOneChoice id="soc0" autoSubmit="true"                       value="#{vs.filterCriteria.RegionId}">     <!-- attention: the RegionId list binding must be created manually in the page definition! -->                       <f:selectItems id="si0"                    value="#{viewScope.TableFilterChoiceList[bindings.RegionId]}"/>   </af:selectOneChoice> </f:facet> Note that the managed bean is defined in viewScope for the caching to take effect. Here is a screen shot of the tabe filter in action: You can download the sample application here. 

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  • Can't load vector font in Nuclex Framework

    - by ProgrammerAtWork
    I've been trying to get this to work for the last 2 hours and I'm not getting what I'm doing wrong... I've added Nuclex.TrueTypeImporter to my references in my content and I've added Nuclex.Fonts & Nuclex.Graphics in my main project. I've put Arial-24-Vector.spritefont & Lindsey.spritefont in the root of my content directory. _spriteFont = Content.Load<SpriteFont>("Lindsey"); // works _testFont = Content.Load<VectorFont>("Arial-24-Vector"); // crashes I get this error on the _testFont line: File contains Microsoft.Xna.Framework.Graphics.SpriteFont but trying to load as Nuclex.Fonts.VectorFont. So I've searched around and by the looks of it it has something to do with the content importer & the content processor. For the content importer I have no new choices, so I leave it as it is, Sprite Font Description - XNA Framework for content processor and I select Vector Font - Nuclex Framework And then I try to run it. _testFont = Content.Load<VectorFont>("Arial-24-Vector"); // crashes again I get the following error Error loading "Arial-24-Vector". It does work if I load a sprite, so it's not a pathing problem. I've checked the samples, they do work, but I think they also use a different version of the XNA framework because in my version the "Content" class starts with a capital letter. I'm at a loss, so I ask here. Edit: Something super weird is going on. I've just added the following two lines to a method inside FreeTypeFontProcessor::FreeTypeFontProcessor( Microsoft::Xna::Framework::Content::Pipeline::Graphics::FontDescription ^fontDescription, FontHinter hinter, just to check if code would even get there: System::Console::WriteLine("I AM HEEREEE"); System::Console::ReadLine(); So, I compile it, put it in my project, I run it and... it works! What the hell?? This is weird because I've downloaded the binaries, they didn't work, I've compiled the binaries myself. didn't work either, but now I make a small change to the code and it works? _. So, now I remove the two lines, compile it again and it works again. Someone care to elaborate what is going on? Probably some weird caching problem!

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Implementing the Reactive Manifesto with Azure and AWS

    - by Elton Stoneman
    Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2013/10/31/implementing-the-reactive-manifesto-with-azure-and-aws.aspxMy latest Pluralsight course, Implementing the Reactive Manifesto with Azure and AWS has just been published! I’d planned to do a course on dual-running a messaging-based solution in Azure and AWS for super-high availability and scale, and the Reactive Manifesto encapsulates exactly what I wanted to do. A “reactive” application describes an architecture which is inherently resilient and scalable, being event-driven at the core, and using asynchronous communication between components. In the course, I compare that architecture to a classic n-tier approach, and go on to build out an app which exhibits all the reactive traits: responsive, event-driven, scalable and resilient. I use a suite of technologies which are enablers for all those traits: ASP.NET SignalR for presentation, with server push notifications to the user Messaging in the middle layer for asynchronous communication between presentation and compute Azure Service Bus Queues and Topics AWS Simple Queue Service AWS Simple Notification Service MongoDB at the storage layer for easy HA and scale, with minimal locking under load. Starting with a couple of console apps to demonstrate message sending, I build the solution up over 7 modules, deploying to Azure and AWS and running the app across both clouds concurrently for the whole stack - web servers, messaging infrastructure, message handlers and database servers. I demonstrating failover by killing off bits of infrastructure, and show how a reactive app deployed across two clouds can survive machine failure, data centre failure and even whole cloud failure. The course finishes by configuring auto-scaling in AWS and Azure for the compute and presentation layers, and running a load test with blitz.io. The test pushes masses of load into the app, which is deployed across four data centres in Azure and AWS, and the infrastructure scales up seamlessly to meet the load – the blitz report is pretty impressive: That’s 99.9% success rate for hits to the website, with the potential to serve over 36,000,000 hits per day – all from a few hours’ build time, and a fairly limited set of auto-scale configurations. When the load stops, the infrastructure scales back down again to a minimal set of servers for high availability, so the app doesn’t cost much to host unless it’s getting a lot of traffic. This is my third course for Pluralsight, with Nginx and PHP Fundamentals and Caching in the .NET Stack: Inside-Out released earlier this year. Now that it’s out, I’m starting on the fourth one, which is focused on C#, and should be out by the end of the year.

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  • Sweden Azure Group with Michele Laroux Bustamente &amp; Maartin Balliauw Thursday 22nd May

    - by Alan Smith
    Originally posted on: http://geekswithblogs.net/asmith/archive/2014/05/19/156418.aspxSweden Azure Group (SWAG) has the privilege of welcoming Michele Laroux Bustamente and Maartin Balliauw to present sessions at our meeting this Thursday. Michele and Maartin are two of the world’s leading experts in Cloud Computing and Azure, and will be taking time out from their busy schedules to share their ideas with us, and answer any questions. Knowit Stockholm are kindly hosting the event at their offices, and providing food and refreshments. It should be a great evening. You can register for the event here. Azure Q & A - Michele Leroux Bustamante In this interactive Q & A session Michele Leroux Bustamante will be on hand to share her wealth of experience on Azure related issues. If you are new to Azure and wanting some tips to get started, or an experienced developer needing to negotiate the legal and political protocols related to Cloud Computing Michele will have been there, done that, and be willing to share her experiences. This session will be entirely driven by that attendees, so please come prepared with questions. Reducing latency on the web with the Windows Azure CDN – Maarten Balliauw Serving up content on the Internet is something our web sites do daily. But are we doing this in the fastest way possible? How are users in faraway countries experiencing our apps? Why do we have three webservers serving the same content over and over again? In this session, we’ll explore the Windows Azure Content Delivery Network or CDN, a service which makes it easy to serve up blobs, videos and other content from servers close to our users. We’ll explore simple file serving as well as some more advanced, dynamic edge caching scenarios. Michele Leroux Bustamante Michele Leroux Bustamante is CIO at Solliance (solliance.net), cofounder of Snapboard (snapboard.com), and is recognized as a Microsoft Regional Director and MVP. Michele is a thought leader with over 20 years specializing in building scalable and secure end-to-end system design, identity and access management, and cloud computing technologies – for companies of all sizes. In recent years Michele has also helped launch several startup business ventures and has been a mentor to startups in several accelerator programs – providing both technical and business guidance. Michele shares her experiences through presentations and keynotes all over the world, and has been publishing regularly in technology journals. Maarten Balliauw Maarten Balliauw is a Technical Evangelist at JetBrains. His interests are all web: ASP.NET MVC, PHP and Windows Azure. He’s a Microsoft Most Valuable Professional (MVP) for Azure and an ASPInsider. He has published many articles in both PHP and .NET literature such as MSDN magazine and PHP architect. Maarten is a frequent speaker at various national and international events such as MIX (Las Vegas), TechDays, DPC, …

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  • What are the drawbacks of sending XML to browsers and let them apply XSLT?

    - by MainMa
    Context Working as a freelance developer, I often made websites completely based on XSLT. In other words, on every request, an XML file is generated, containing everything we need to know about the page content: the name of the user currently logged in, the top menu entries, if this menu is dynamic/configurable, the text to display in a specific area of the page, etc. Then XSL process (caches, etc.) it to HTML/XHTML page to send to the browser. It has a good point to make it easier to create small-scale websites, especially with PHP. It is a sort of template engine, but which I prefer to other template engines because it's much more powerful than most of template engines, and because I know it better and like it. It is also possible, when need, to give an access to raw XML data on demand for an automated access, without the need to create separate APIs. Of course, it will fail completely on any medium-scale or large-scale website, since, even with good caching techniques, XSL still degrades overall website performance and requires more CPU serverside. Question Modern browsers have the ability to take an XML file and to transform it with an associated XSL file declared in XML like <?xml-stylesheet href="demo.xslt" type="text/xsl"?>. Firefox 3 can do it. Internet Explorer 8 can do it too. It means that it is possible to migrate XSL processing from the server to the client side for 50% of users (according on browser statistics on several websites where I may want to implement this). It means that those 50% of users will receive only the XML file at each request, thus reducing their and server's bandwidth (XML file being much shorter than its processed HTML analog), and reducing server's CPU usage. What are the drawbacks of this technique? I thought about several ones, but it doesn't apply in this situation: Difficult implementation and the need to choose, based on the browser request, when to send raw XML and when to transform it to HTML instead. Obviously, the system will not be much more difficult then the actual one. The only change to make is to add XSL file link to every XML, and to add a browser check. More IO and bandwidth usage, since the XSLT file will be downloaded by the browsers, instead of being cached by the server. I don't think it will be a problem, since XSLT file will be cached by the browsers (like images, or CSS, or JavaScript files are cached actually). Possibly some problems on client side, like maybe problems when saving a page in some browsers. Difficulty to debug code: it is impossible to obtain an HTML source the browser is actually using, since the only displayed source is the downloaded XML. On the other hand, I rarely go look at HTML code on client side, and in most cases, it is unusable directly (whitespace being removed).

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  • Pay in the future should make you think in the present

    - by BuckWoody
    Distributed Computing - and more importantly “-as-a-Service” models of computing have a different cost model. This is something that sounds obvious on the surface but it’s often forgotten during the design and coding phase of a project. In on-premises computing, we’re used to purchasing a server and all of the hardware infrastructure and software licenses needed not only for one project, but several. This is an up-front or “sunk” cost that we consume by running code the organization needs to perform its function. Using a direct connection over wires you’ve already paid for, we don’t often have to think about bandwidth, hits on the data store or the amount of compute we use - we just know more is better. In a pay-as-you-go model, however, each of these architecture decisions has a potential cost impact. The amount of data you store, the number of times you access it, and the amount you send back all come with a charge. The offset is that you don’t buy anything at all up-front, so that sunk cost is freed up. And financial professionals know that money now is worth more than money later. Saving that up-front cost allows you to invest it in other things. It’s not just that you’re using things that now cost money - it’s that the design itself in distributed computing has a cost impact. That can be a really good thing, such as when you dynamically add capacity for paying customers. If you can tie back the cost of a series of clicks to what a user will pay to do so, you can set a profit margin that is easy to track. Here’s a case in point: Assume you are using a large instance in Windows Azure to compute some data that you retrieve from a SQL Azure database. If you don’t monitor the path of the application, you may not know what you are really using. Since you’re paying by the size of the instance, it’s best to maximize it all the time. Recently I evaluated just this situation, and found that downsizing the instance and adding another one where needed, adding a caching function to the application, moving part of the data into Windows Azure tables not only increased the speed of the application, but reduced the cost and more closely tied the cost to the profit. The key is this: from the very outset - the design - make sure you include metrics to measure for the cost/performance (sometimes these are the same) for your application. Windows Azure opens up awesome new ways of doing things, so make sure you study distributed systems architecture before you try and force in the application design you have on premises into your new application structure.

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  • Using HBase or Cassandra for a token server

    - by crippy
    I've been trying to figure out how to use HBase/Cassandra for a token system we're re-implementing. I can probably squeeze quite a lot more from MySQL, but it just seems it has come to clinging on to the wrong tool for the task just because we know it well. Eventually will hit a wall (like happened to us in other areas). Naturally I started looking into possible NoSQL solutions. The prominent ones (at least in terms of buzz) are HBase and Cassandra. The story is more or less like this: A user can send a gift other users. Each gift has a list of recipients or is public in which case limited by number or expiration date For each gift sent we generate some token that uniquely identifies that gift. For each gift we track the list of potential recipients and their current status relating to that gift (accepted, declinded etc). A user can request to see all his currently pending gifts A can request a list of users he has sent a gift to today (used to limit number of gifts sent) Required the ability to "dump" or "ignore" expired gifts (x day old gifts are considered expired) There are some other requirements but I believe the above covers the essentials. How would I go and model that using HBase or Cassandra? Well, the wall was performance. A few 10s of millions of records per day over 2 tables kept for 2 weeks (wish I could have kept it for more but there was no way). The response times kept getting slower and slower until eventually we had to start cutting down number of days we kept data. Caching helps here but it's not an ideal solution since a big part of the ops are updates. Also, as I hinted in my original post. We use MySQL extensively. We know exactly what it can and can't do both in naive implementations followed by native partitioning and finally by horizontally sharding our dataset on the application level to reside on multiple DB nodes. It can be done, but that's not really what I'm trying to get from this. I asked a very specific question about designing a solution using a NoSQL solution since it's very hard to find examples for designs out there. Brainlag, not trying to come off as rude. I actually appreciate it a lot that you are the only one who even bothered to respond. but I see it over and over again. People ask questions and others assume they have no idea what they're talking about and give an irrelevant answer. Ignore RDBMS please. The question is about nosql.

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