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• More Interactions. Better Interactions.

  - by andrea.mulder

  Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Oracle Supply Chain Sessions at Collaborate 2010

  - by Paul Homchick

  Oracle SCM executives will be presenting more than thirty sessions at the Collaborate 2010 Oracle Users' Group Conference in Las Vegas, Nevada, April 18-22.Charles Phillips, President of Oracle will give a keynote address on Monday "Transforming Customer Value -- Delivering Highest Customer Service."A list of the Oracle SCM sessions to be presented at Collaborate 2010 is presented after the break...

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• Premier Support Date Changed for Oracle Application Server 10gR2

  - by Steven Chan

  Our Fusion Middleware team has changed the Premier Support dates for Oracle Application Server 10gR2 (10.1.2.x).  The new dates are published here:Lifetime Support Policy: Oracle Fusion Middleware Products (PDF, 315 K)Premier Support for Oracle Application Server 10gR2 was originally slated to end in December 2010.  We discussed the implications for E-Business Suite Release 11i and 12 environments in this article:Premier Support for Oracle Application Server 10g ends December 2010

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• Oracle SOA Partner Community Forum Lisbon, Portugal - 21/Apr/10

  - by Claudia Costa

    We would like to invite you to attend our SOA Partner Community Forum that will be in held in Lisbon, April 21, 2010 The Oracle SOA Partner Community Forum is a wonderful opportunity to: Meet with Oracle SOA and BPM Product management Exchange thoughts and knowledge with SOA and BPM experts Learn from successful SOA implementation Network within the Oracle SOA Partner Community During this highly informative event you can learn about partner success stories, participate in an array of breakout sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, so register today. Registration only takes a few minutes and it is free of charge. By registration you will confirm that you will attend to the event. Seminar is free. In the event that you cancel your registration after April 16th 2010 Oracle may request that you will pay late cancellation fee of € 150. Please visit our website for further information. Alternatively, if you require assistance or have any queries please contact Jürgen Kress. Agenda 10:00     Welcome & Introduction 10:15     SOA Cloud presentation 11:15     SOA Partner Sales Campaign 12:30     Lunch break 13:15     Partner Reference Case 14:15     BPMN 2.0 15:00     Cocktail reception   Become a member of the SOA Partner Community - free of charge! Please first login at http://partner.oracle.com and then visit: http://www.oracle.com/goto/emea/soaThe goal of the SOA Partner Community is to provide you with the latest information on Oracle's SOA and BPM offerings and to facilitate the exchange of experience around Oracle SOA between community members.   The SOA Partner Community keeps you informed about: ·         News & Events ·         Product Information ·         Education & Certification ·         Analyst Report ·         Marketing & Sales ·         Monthly SOA Newsletter ·         Monthly SOA Webcast ·         SOA Community Forum ------------------------------------------------   Location: Lagoas Park Hotel 2740-245, Porto Salvo, Oeiras  

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• Who's Who - Oracle Certification Email Contacts

  - by Paul Sorensen

  The Oracle Certification Program has several email aliases that you can use depending on what you need to accomplish. In this short video, Harold Green shows you how to contact those who can best help you:WATCH VIDEO (1:54) QUICK LINKS:[email protected][email protected]@oracle.com

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• Oracle E-Business Suite Technology Stack in Review

  Cliff chats with Lisa Parekh, Vice President of Applications Technology Integration, about how Oracle E-Business Suite leverages Oracle technologies today, how to better use Oracle Application Server 10g and how to manage the technology stack supporting the E-Business Suite. In addition, Lisa comments discusses with Cliff the benefits brought to E-Business Suite by Oracle's database and how customers are taking advantage of the new ability to extend the E-Business Suite.

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• What's So Smart About Oracle Exadata Smart Flash Cache?

  - by kimberly.billings

  Want to know what's so "smart" about Oracle Exadata Smart Flash Cache? This three minute video explains how Oracle Exadata Smart Flash Cache helps solve the random I/O bottleneck challenge and delivers extreme performance for consolidated database applications. Exadata Smart Flash Cache is a feature of the Sun Oracle Database Machine. With it, you get ten times faster I/O response time and use ten times fewer disks for business applications from Oracle and third-party providers. Read the whitepaper for more information. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• New AutoVue Movies Available at the Oracle AutoVue Channel!

  - by Gerald Fauteux

  There are 4 new movies available at the Oracle AutoVue Channel. Three of these latest AutoVue movies demonstrate how AutoVue can be used in various processes, in the Electronic and High tech  sector. The fourth shows how AutoVue can be used on an iPad using Oracle Virtual Desktop Infrastructure (OVDI) They are: Improving the Design Process with AutoVue in the Electronics & High Tech Industry  Watch it now (7:17)  Improving Manufacturing and Assembly with AutoVue in the Electronics & High Tech Industry Watch it now (7:55)  Improving Supply Chain Management with AutoVue in the Electronics & High Tech Industry Watch it now (4:42)  Mobile Asset Management on the iPad With AutoVue and Oracle Virtual Desktop Infrastructure (OVDI) Watch it now (3:52)  See all the Movies available at the Oracle AutoVue Channel!

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• Oracle Application Express (APEX) - Slides & Webcast replay

  - by Alex Blyth

  G'day everyone Thanks to those who attended yesterdays webcast on Oracle Application Express (APEX). A big thanks to Andrew Clarke for presenting on of Oracle's best kept secrets. You can download the slides here and the replay here.4. Oracle Application Express (APEX)View more presentations from Oracle Australia. Next time, Yasin Mohammed will talk to us about all things "Flashback". Details about this session will be posted in the next day or so. Regards Alex

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• New Partner Certifications at Oracle

  - by Paul Sorensen

  Oracle University and the Oracle Partner Network have teamed to develop a series of partner-focused certifications called the Oracle Certified Specialist (OCS). In this new video from Oracle University, Paul Sorensen provides an overview of these new offerings;WATCH VIDEO (5:37)

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• Oracle Solaris at the OpenStack Summit in Atlanta

  - by Glynn Foster

  I had the fortune of attending my 2nd OpenStack summit in Atlanta a few weeks ago and it turned out to be a really excellent event. Oracle had many folks there this time around across a variety of different engineering teams - Oracle Solaris, Oracle ZFSSA, Oracle Linux, Oracle VM and more. Really great to see continuing momentum behind the project and we're very happy to be involved. Here's a list of the highlights that I had during the summit: The operators track was a really excellent addition, with a chance for users/administrators to voice their opinions based on experiences. Really good to hear how OpenStack is making businesses more agile, but also equally good to hear about some of the continuing frustrations they have (fortunately many of them are new and being addressed). Seeing this discussion morph into a "Win the enterprise" working group is also very pleasing. Enjoyed Troy Toman's keynote (Rackspace) about designing a planet scale cloud OS and the interoperability challenges ahead of us. I've been following some of the discussion around DefCore for a bit and while I have some concerns, I think it's mostly heading in the right direction. Certainly seems like there's a balance to strike to ensure that this effects the OpenStack vendors in such a way as to avoid negatively impacting our end users. Also enjoyed Toby Ford's keynote (AT&T) about his desire for a NVF (Network Function Virtualization) architecture. What really resonated was also his desire for OpenStack to start addressing the typical enterprise workload, being less like cattle and more like pets. The design summit was, as per usual, pretty intense for - definitely would get more value from these if I knew the code base a little better. Nevertheless, attended some really great sessions and got a better feeling of the roadmap for Juno. Markus Flierl gave a great presentation (see below) at the demo theatre for what we're doing with OpenStack on Oracle Solaris (and more widely at Oracle across different products). Based on the discussions that we had at the Oracle booth, there's a huge amount of interest there and we talked to some great customers during the week about their thoughts and directions in this respect. Undoubtedly Atlanta had some really good food. Highlights were the smoked ribs and brisket and the SweetWater brewing company. That said, I also loved the fried chicken, fried green tomatoes and collared greens, and wonderful hosting of "big momma" at Pitty Pat's Porch. Couldn't quite bring myself to eat biscuits and gravy in the morning though. Visiting the World of Coca-Cola just before flying out. A total brain washing exercise, but very enjoyable. And very much liked Beverly (contrary to many other opinions on the internet) - but then again, I'd happily drink tonic water every day of the year... Looking forward to Paris in November!

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• Oracle Magazine - Deriving and Sharing Business Intelligence Metadata

  - by David Allan

  There is a new Oracle Magazine article titled 'Deriving and Sharing Business Intelligence Metadata' from Oracle ACE director Mark Rittman in the July/August 2010 issue that illustrates the business definitions derived and shared across OWB 11gR2 and OBIEE: http://www.oracle.com/technology/oramag/oracle/10-jul/o40bi.html Thanks to Mark for the time producing this. As for OWB would be have been useful to have had the reverse engineering capabilities from OBIEE, interesting to have had code template based support for deployment of such business definitions and powerful to use these objects (logical folders etc.) in the mapping itself.

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• ATG Live Webcast Nov. 15th: Best Practices for Using EBS SDK for Java with Oracle ADF

  - by Bill Sawyer

  Oracle E-Business Suite delivers functionality for handling the core business of your organization. This webcast provides best practices for how to use Oracle Application Development Framework (Oracle ADF) with the Oracle E-Business Suite SDK for Java.  Topics include: Session management with ADF Handling security Embedding ADF regions in OA Framework pages Best practices and more Date:               Thursday, November 15, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Sara Woodhull, Principal Product Manager, E-Business Suite ATG                         Juan Camilo Ruiz, Principal Product Manager, ADF Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103192To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591862924 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Customer Feature - "Test for Success"

  To compete, companies need to deploy their applications sooner, at lower cost, and without service interruption—and the way to do that is through rigorous testing in real-world conditions. Find out how Oracle can ensure bulletproof application quality and help organizations meet their mission-critical operational goals with new testing solutions.

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• Adding a Role to a Responsibility for Use with the Oracle E-Business Suite SDK for Java JAAS Implementation

  - by Juan Camilo Ruiz

  This new post on the series of ADF integration with Oracle E-Business Suite, was written by Sara Woodhull, Principal Product Manager on the Oracle E-Business Suite Applications Technology team. Based on a previous post of the series, a reader asked what to do if you have an existing responsibility assigned to lots of users, instead of the UMX role that the Oracle E-Business Suite SDK for Java JAAS Implementation requires.  It would be tedious to assign a new role directly to hundreds or thousands of users, so naturally we’d like to avoid that if possible. Most people don’t know this, but it’s possible to assign a UMX role to a responsibility in Oracle User Management. Once you do that, users with your responsibility will all inherit your UMX role automatically. You can then proceed with using your UMX role with JAAS for ADF. Here is how to assign a UMX role to a responsibility in Oracle E-Business Suite: In the User Management responsibility, go to the Roles & Role Inheritance page. Search for the responsibility you want. In the search results table, click the “View In Hierarchy” icon for your responsibility. Note that the codes for responsibilities start with FND_RESP, while the codes for roles start with UMX. In the Role Inheritance Hierarchy, click on the Add Node icon (green plus + ) for your responsibility. Now you will see what appears to be the same page again but it is a little different (note the text at the top telling you the role you select will be inherited…).  This time, either search or expand nodes until you find your custom UMX role.  Use the Quick Select to choose that role. You will be sent back to the first screen, where you should see a confirmation message at the top. On the same page you can verify that the custom UMX role is underneath the responsibility.  You may need to expand one or more nodes to see the UMX role under the responsibility. You might see some other roles that have been inherited as well. Now that your users have the UMX role, you can test that the UMX role is being passed through to your ADF application through the Oracle E-Business Suite SDK for Java JAAS feature. Happy coding!

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• Join the Webcast on September 18 to Learn Benefits of Upgrading to Oracle Database 11g

  - by Cinzia Mascanzoni

  Attend the Webcast on Tuesday September 18, 2012, at 10 a.m. PT to learn the "Three Compelling Reasons to Upgrade to Oracle Database 11g." During the live Webcast, Oracle experts will explain how customers who are still working with Oracle Database 10g or an even older version can gain the business, operational, and technical benefits provided by Oracle Database 11g. If you cannot participate in the live event, a replay will be available on the same registration page shortly afterward.

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• Oracle Sun Java Roadshow

  - by Lajos Sárecz

  Jövo héten, május 20-án Oracle Sun Java Roadshow konferencia lesz Ramada Plaza Budapest Hotel helszínnel. Hogy jön ide a blog-ba egy Java konferencia kedvcsinálója? A tervezett program ismeretében talán már nem olyan meglepo. Ugyanis az egyik eloadás a közelmúltban megjelent Oracle Berkeley újdonságairól fog szólni. Bár az Oracle már 2006 februárjában felvásárolta a Berkeley DB-t, azóta Magyarországon nem volt olyan Oracle rendezvény, ahol érdemben szó esett volna róla, így mindenkit bíztatok, hogy ne hagyja ki ezt a lehetoséget.

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• 9/18 Live Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g - Still time to register

  - by jgelhaus

  If you or your organization is still working with Oracle Database 10g or an even older version, now is the time to upgrade. Oracle Database 11g offers a wide variety of advantages to enhance your operation. Join us 10 am PT / 1pm ET September 18th for this live Webcast and learn about what you’re missing: the business, operational, and technical benefits. With Oracle Database 11g, you can: Upgrade with zero downtime Improve application performance and database security Reduce the amount of storage required Save time and money Register today 

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• Ma este Oracle Data Mining újdonságok webcast!

  - by Fekete Zoltán

  2010. május 12-én szerdán 18 órakor a böngészonkkel kapcsolódva a következo roppant érdekes eloadást hallgathatjuk meg az Oracle BIWA keretében: BIWA SIG TechCast Series - May 12 - Data Mining Made Easy, az eloadó Charlie Berger, az Oracle adatbányászati vezetoje. Könnyen elvégezheto adatbányászat! Az Oracle Data Miner 11g Release 2 új "Work flow" grafikus felületének bevezetése. Csatlakozni az Oracle BIWA-hoz a ezen a linken ingyenesen lehet. Itt találhatjuk meg, hogyan lehet meghallgatni ezt a konferenciát: www.oraclebiwa.org

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• Oracle Database 11g Release 2 - Patchset 11.2.0.4 available now!

  - by A. G.

  DB 11.2.0.4 patchset (Patch 13390677) has been released on Linux x86-64 Linux x86 Solaris on SPARC (64-bit) Solaris x86-64 HP-UX Itanium IBM AIX on Power Systems Microsoft Windows x64 (64-bit) Microsoft Windows (32-bit) Additional details about list of bug fixes and known issues is available via My Oracle Support Document 1562139.1 11.2.0.4 Patch Set - Availability and Known Issues Document 1562142.1 List of Bug Fixes by Problem Type New features are listed in Oracle Database New Feature Guide - Oracle Database 11g Release 2 (11.2.0.4) New Features

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• Oracle Certification Exam Strategies

  - by Paul Sorensen

  We ran across an article from the Transcender team that provides some great tips and strategies for taking Oracle Certification exams from the Trancender team. Transcender - along with Self Test Software, are official providers of Oracle Certification practice tests, and have many options available to help you prepare for your actual exam. Their recent article "Oracle Exam Strategies" has a number of good tips for which anyone preparing to take an exam should find useful. Thanks,QUICK LINKS:Oracle Certification Web SiteOracle Certification: Steps To Become CertifiedOracle Certification: Preparation Strategies

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• Information Driven Value Chains: Achieving Supply Chain Excellence in the 21st Century With Oracle -

  World-class supply chains can help companies achieve top line and bottom line results in today’s complex,global world.Tune into this conversation with Rick Jewell,SVP,Oracle Supply Chain Development,to hear about Oracle’s vision for world class SCM,and the latest and greatest on Oracle Supply Chain Management solutions.You will learn about Oracle’s complete,best-in-class,open and integrated solutions,which are helping companies drive profitability,achieve operational excellence,streamline innovation,and manage risk and compliance in today’s complex,global world.

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• Customers talk about Value from Oracle's Software User Group Communities

  Basheer Khan, President and CEO of Innowave Technology and Executive Vice President of Oracle's Applications Users Group, speaks with Cliff about the benefits of Oracle's software products, the value proposition of being involved in Oracle's User Groups, and special Councils and comments about Oracle's Application Integration Architecture.

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