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  • Business Success with BPM: Customer Experiences

    - by Ajay Khanna
    Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions. One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies. If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session: Business Success with BPM: Customer Experiences Monday, Oct 1, 4:45 PM - 5:45 Moscone South - 308 Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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  • The Nine Cs of Customer Engagement

    - by Michael Snow
    Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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  • EBS Accounts Payables Customer Advisory

    - by cwarticki
    Blogging to let you know of an important set of Oracle Payables patches that were released for R12.1 customers.  Accounts Payable Customer Advisory: Dear Valued Oracle Support Customer, Since the release of R12.1.3 a number of recommended Payables patches have been made available as standalone patches, to help address important business process incidents. Adoption of these patches is highly recommended. To further facilitate adoption of these Payables patches Oracle has consolidated them into a single Recommended Patch Collection (RPC). The RPC is a collection of recommended Payables patches created with the following goals in mind: Stability: Help address issues that are identified by Oracle Development and Oracle Software Support that may interfere with the normal completion of important business processes such as period close. Root Cause Fixes: Help make available root cause fix for data integrity that may delay period close, normal invoice flow and other business actions. Compact: Keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: Collection of patches based on functional area that allows customer to apply, based on their individual needs and goals, all three RPC’s at once or in phases. Payables: -          New AP RPC (14273383:R12.AP.B) has all data corruption root cause fixes known to date plus tons of other crucial fixes (Note: 1397581.1). -          Companion must have RPCs: o   Note: 1481221.1: R12.1: Payments Recommended Patch Collection (IBY RPC), August 2012 o   Note: 1481235.1: R12.1: E-Business Tax Recommended Patch Collection (ZX RPC), August 2012 o   Note: 1481222.1: R12.1: Sub Ledger Accounting (SLA) Recommended Patch Collection (XLA RPC), August 2012 -          This time we beat the system far harder on testing and it held up remarkably well. We could not get any data corruption events in the Invoice Cancel/Discard flow (that is the #1 generator) neither we could cause Orphan Events in the system. Therefore this is very good code. Financials: -          ALL FIN modules now have RPCs: full listing is in (Note: 954704.1)

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  • Now Available:Oracle Utilities Customer Self Service Version 2.1

    - by Roxana Babiciu
    The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Self Service 2.1. It is ready for customers and partners to download and install via the Oracle Software Delivery Cloud. Key Features & Benefits: Oracle Utilities Customer Self Service 2.1 includes several new capabilities and enhancements including significantly improved Commercial Account Management and Advanced Notification Management using a new Oracle Utilities Notification Center module (licensed separately). These include the following: Advanced Notification Management Online Issues and Forms Management • Budget Management and Billing for Billed Budgets Prepaid User Dashboard Enhanced Usage Details Web Presentment Start/Stop/Transfer Service Automation Payment Arrangement Automation Account Sets Management for Large Commercial Customers Multiple Account Usage Data Aggregation, Comparison, and Data Download Multiple Account Financial History Mobile Outage Maps More information can be found on OPN

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  • Twitter Customer Sentiment Analysis

    - by Liam McLennan
    The breakable toy that I am currently working on is a twitter customer sentiment analyser. It scrapes twitter for tweets relating to a particular organisation, applies a machine learning algorithm to determine if the content of tweet is positive or negative, and generates reports of the sentiment data over time, correlated to dates, events and news feeds. I’m having lots of fun building this, but I would also like to learn if there is a market for quantified sentiment data. So that I can start to show people what I have in mind I have created a mockup of the simplest and most important report. It shows customer sentiment over time, with important events highlighted. As the user moves their mouse to the right (forward in time) the source data area scrolls up to display the tweets from that time. The tweets are colour coded based on sentiment rating. After I started working on this project I discovered that a team of students have already built something similar. It is a lot of fun to enter your employers name and see what it says.

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  • WebCenter Customer Webcast - Nov 27th/28th

    - by Kellsey Ruppel
    WebCenter Customer Webcast - Nov 27th/28th Join the Oracle WebCenter team on this all important webcast as we present the latest product direction that was recently shared at the Oracle OpenWorld 2012 conference in San Francisco, CA. This next Oracle WebCenter Quarterly Customer Update Webcast is scheduled to air on Nov 27th (Nov 28th in Asia Pacific). We will also be sharing the latest product updates and key support announcements that all Oracle WebCenter professionals and solution owners need to know. Don’t miss out on getting the latest information! There will be two live sessions with Q&A at the end of each session. Register for Session 1 -  Nov 27th 9am San Francisco, 12pm New York, 5 pm London Register for Session 2 – Nov 28thth 9am Singapore, 11am Sydney, (27th) 6pm San Francisco

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  • How to implement friction in a physics engine based on "Advanced Character Physics"

    - by paldepind
    I have implemented a physics engine based on the concepts in the classic text Advanced Character Physics by Thomas Jakobsen. Friction is only discussed very briefly in the article and Jakobsen himself notes how "other and better friction models than this could and should be implemented." Generally how could one implement a believable friction model on top of the concepts from the mentioned article? And how could the found friction be translated into rotation on a circle? I do not want this question to be about my specific implementation but about how to combine Jakobsens ideas with a great friction system more generally. But here is a live demo showing the current state of my engine which does not handle friction in any way: http://jsfiddle.net/Z7ECB/embedded/result/ Below is a picture showing and example on how collision detection could work in an engine based in the paper. In the Verlet integration the current and previous position is always stored. Based on these a new position is calculated. In every frame I calculate the distance between the circles and the lines. If this distance is less than a circles radius a collision has occurred and the circle is projected perpendicular out of the offending line according to the size of the overlap (offset on the picture). Velocity is implicit due to Verlet integration so changing position also changes the velocity. What I need to do know is to somehow determine the amount of friction on the circle and move it backwards parallel to the line in order to reduce its speed.

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  • Announcing: Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

    - by Scott McNeil
    New Self-Service Driven Provisioning of Pluggable Databases Today Oracle announced new capabilities that support managing the full lifecycle of pluggable database as a service in Oracle Enterprise Manager 12c Release 3 (12.1.0.3). This latest release builds on the existing capabilities to provide advanced automation for deploying database as a service using Oracle Database 12c Multitenant option. It takes it one step further by offering pluggable database as a service through Oracle Enterprise Manager 12c self-service portal providing customers with fast provisioning of database cloud services with minimal time and effort. This is a significant addition to Oracle Enterprise Manager 12c’s existing portfolio of cloud services that includes infrastructure as a service, database as a service, testing as a service, and Java platform as a service. The solution provides a self-service mechanism to provision pluggable databases allowing users to request and access database(s) on-demand. The self-service operations are also enabled through REST APIs allowing customers to integrate with third-party automation systems or their custom enterprise portals. Benefits Self-service provisioning allows rapid access to pluggable database as a service for hosting or certifying applications on Oracle Database 12c Self-service driven migration to pluggable database as a service in order to migrate a pre-Oracle Database 12c database to a pluggable database as a service model and test the consolidation strategy Single service catalog for all approved pluggable database as a service configurations which helps customers achieve standardization while catering to all applications and users in the enterprise Resource guarantee via database resource manager (and IORM on Oracle Exadata) that enables deployment of mixed workloads in a shared environment Quota, role based access, and policy based management that enforces governance and reduces administrative overhead Chargeback or showback which improves metering and accountability for services consumed by each pluggable database Comprehensive REST APIs that support integration with ticketing or change management systems, and or with other self-service portals Minimal administrative and maintenance overhead through self-managing automation that allows for intelligent placement of pluggable databases To understand how pluggable database as a service works, watch this quick demo: Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager Cloud Control12c Mobile app

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  • Mal kurz erklärt: Advanced Security Option (ASO)

    - by Anne Manke
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Heinz-Wilhelm Fabry 12.00 Normal 0 false false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Heinz-Wilhelm Fabry 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WER? Kunden, die die Oracle Datenbank Enterprise Edition einsetzen und deren Sicherheitsabteilungen bzw. Fachabteilungen die Daten- und/oder Netzwerkverschlüsselung fordern und / oder die personenbezogene Daten in Oracle Datenbanken speichern und / oder die den Zugang zu Datenbanksystemen von der Eingabe Benutzername/Passwort auf Smartcards oder Kerberos umstellen wollen. Heinz-Wilhelm Fabry 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WAS? Durch das Aktivieren der Option Advanced Security können folgende Anforderungen leicht erfüllt werden: Einzelne Tabellenspalten gezielt verschlüsselt ablegen, wenn beispielsweise der Payment Card Industry Data Security Standard (PCI DSS) oder der Europäischen Datenschutzrichtlinie eine Verschlüsselung bestimmter Daten nahelegen Sichere Datenablage – Verschlüsselung aller Anwendungsdaten Keine spürbare Performance-Veränderung Datensicherungen sind automatisch verschlüsselt - Datendiebstahl aus Backups wird verhindert Verschlüsselung der Netzwerkübertragung – Sniffer-Tools können keine lesbaren Daten abgreifen Aktuelle Verschlüsselungsalgorithmen werden genutzt (AES256, 3DES168, u.a.) Heinz-Wilhelm Fabry 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WIE? Die Oracle Advanced Security Option ist ein wichtiger Baustein einer ganzheitlichen Sicherheitsarchitektur. Mit ihr lässt sich das Risiko eines Datenmissbrauchs erheblich reduzieren und implementiert ebenfalls den Schutz vor Nicht-DB-Benutzer, wie „root unter Unix“. Somit kann „root“ nicht mehr unerlaubterweise die Datenbank-Files lesen . ASO deckt den kompletten physikalischen Stack ab. Von der Kommunikation zwischen dem Client und der Datenbank, über das verschlüsselte Ablegen der Daten ins Dateisystem bis hin zur Aufbewahrung der Daten in einem Backupsystem. Heinz-Wilhelm Fabry 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Das BVA (Bundesverwaltungsamt) bietet seinen Kunden mit dem neuen Personalverwaltungssystem EPOS 2.0 mehr Sicherheit durch Oracle Sicherheitstechnologien an. Heinz-Wilhelm Fabry 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Und sonst so? Verschlüsselung des Netzwerkverkehrs Wie beeinflusst die Netzwerkverschlüsselung die Performance? Unsere Kunden bestätigen ständig, dass sie besonders in modernen Mehr-Schichten-Architekturen Anwender kaum Performance-Einbußen feststellen. Falls genauere Daten zur Performance benötigt werden, sind realitätsnahe, kundenspezifische Tests unerlässlich. Verschlüsselung von Anwendungsdaten (Transparent Data Encryption-TDE ) Muss ich meine Anwendungen umschreiben, damit sie TDE nutzen können? NEIN. TDE ist völlig transparent für Ihre Anwendungen. Kann ich nicht auch durch meine Applikation die Daten verschlüsseln? Ja - die Applikationsdaten werden dadurch allerdings nur in LOBs oder Textfeldern gespeichert. Und das hat gravierende Nachteile: Es existieren zum Beispiel keine Datums- /Zahlenfelder. Daraus folgt, dass auf diesen Daten kein sinnvolles Berichtsverfahren funktioniert. Auch können Applikationen nicht mit den Daten arbeiten, die von einer anderen Applikation verschlüsselt wurden. Der wichtigste Aspekt gegen die Verschlüsselung innerhalb einer Applikation ist allerdings die Performanz. Da keine Indizes auf die durch eine Applikation verschlüsselten Daten erstellt werden können, wird die Datenbank bei jedem Zugriff ein Full-Table-Scan durchführen, also jeden Satz der betroffenen Tabelle lesen. Dadurch steigt der Ressourcenbedarf möglicherweise enorm und daraus resultieren wiederum möglicherweise höhere Lizenzkosten. Mit ASO verschlüsselte Daten können von der Oracle DB Firewall gelesen und ausgewertet werden. Warum sollte ich TDE nutzen statt einer kompletten Festplattenverschlüsselung? TDE bietet einen weitergehenden Schutz. Denn TDE schützt auch vor Systemadministratoren, die zwar keinen Zugriff auf die Datenbank, aber auf der Betriebssystemebene Zugriff auf die Datenbankdateien haben. Ausserdem bleiben einmal verschlüsselte Daten verschlüsselt, egal wo diese hinkopiert werden. Dies ist bei einer Festplattenverschlüssung nicht der Fall. Welche Verschlüsselungsalgorithmen stehen zur Verfügung? AES (256-, 192-, 128-bit key) 3DES (3-key)

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  • A new clients come into my web agency. How to configure email and social accounts to work better? [on hold]

    - by Marco Panichi
    I created websites for many years but still have not found the right way to organize all the email and social accounts of every clients. I mean, every web agency follows dozens of customers. Each client needs at least Google Analytics, AdWords, a Facebook page, a Twitter profile, a Youtube channel, probably a listing on Google Places and maybe a Mail Chimp (or similar) account. The web agency, in my opinion, must own these accounts, use them to deliver results to the customer and -of course- make them available to the customer for two reasons: - The customer must be able to see how things are going - The client must have the ability to change web agency without suffering The web agency, however, has many problems in having all of these accounts. For example, I like the idea of having a Gmail account for each client and from that account use all the products of Google. But is not possible to create more than many Gmail account from the same ip address and with the same phone number. The web agency could invite the customer to create his own accounts but: - This is not necessary a value for the customer (indeed...) - The web agency would manage them, however, from the same ip address, incurring in problems - If phone verification occurs, the web agency has to disturb the customer for verification Have you the same problem? How to solve it?

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  • Upcoming: Oracle Advanced Benefits Advisor Webcasts Announced

    - by user793553
    Oracle support is pleased to announce a new webcast covering the Open Enrollment functionality in Oracle Advanced Benefits.  The webcast is repeated on three different dates, in order to make attendance easier, whatever timezone you operate in. These one-hour sessions are recommended for technical and functional users who will be having an Open Enrollment cycle in the next 12 months.  The session will review the best proactive practices recommended by Oracle Support regardless of when your Open Enrollment takes place.  It will review planning, patching, data corruption and critical checklists. TOPICS WILL INCLUDE: Planning Ahead for Open Enrollment testing Required Patches Test performance Avoid major patching/updates Data corruption issues A short, live demonstration (only if applicable) and question and answer period will be included.  Below is the schedule for the webcasts.  The same can be found in the MyOracleSupport Document Advisor Webcast Current Schedule Doc ID 740966.1 Please follow the links to register for your chosen session. Webcast Topic and Description Registration Details Date and Time Best Benefits Practices for Open Enrollment Session 3   Doc ID 1489318.1 October 17, 2012 at 16:00 US EST Best Benefits Practices for Open Enrollment Session 4   Doc ID 1489319.1 October 31, 2012 at 16:00 US EST Product Enhancements in R12.1.3 RUP 5 Session 2   Doc ID 1489320.1 November 07, 2012 at 16:00 US EST

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  • Advanced PHP book [closed]

    - by Aaditi Sharma
    I've gone and stumbled across a lot of recommendations for PHP books, including on SO, however could not find a reasonable & convincible answer for this. Is there a really good advanced book for PHP. Background: I've done almost 8 months in PHP. I know the basics. I go through php.net very often. I've played around with Codeigniter, amongst other frameworks. I've been doing JavaScript for almost 2 years, and specifically thank Douglas Crockford for this, I completely changed the way I code JavaScript. I spend a lot of time travelling, and would love to read a book about PHP, that includes the awesome parts and even when something doesn't quite work in PHP. (As a note a lot of previous answers on SO and programmers give varied results.) I have to place an order through a library which has it's limitations. One book that some of experienced PHP programmers could recommend would be helpful. I have gone through http://stackoverflow.com/questions/1711/what-is-the-single-most-influential-book-every-programmer-should-read and http://stackoverflow.com/questions/194812/list-of-freely-available-programming-books, which do NOT have books related to PHP.

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  • Address Regulatory Mandates for Data Encryption Without Changing Your Applications

    - by Troy Kitch
    The Payment Card Industry Data Security Standard, US state-level data breach laws, and numerous data privacy regulations worldwide all call for data encryption to protect personally identifiable information (PII). However encrypting PII data in applications requires costly and complex application changes. Fortunately, since this data typically resides in the application database, using Oracle Advanced Security, PII can be encrypted transparently by the Oracle database without any application changes. In this ISACA webinar, learn how Oracle Advanced Security offers complete encryption for data at rest, in transit, and on backups, along with built-in key management to help organizations meet regulatory requirements and save money. You will also hear from TransUnion Interactive, the consumer subsidiary of TransUnion, a global leader in credit and information management, which maintains credit histories on an estimated 500 million consumers across the globe, about how they addressed PCI DSS encryption requirements using Oracle Database 11g with Oracle Advanced Security. Register to watch the webinar now.

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  • Payback Is The Coupon King

    - by Troy Kitch
    PAYBACK GmbH operates the largest marketing and couponing platforms in the world—with more than 50 million subscribers in Germany, Poland, India, Italy, and Mexico.  The Security Challenge Payback handles millions of requests for customer loyalty coupons and card-related transactions per day under tight latency constraints—with up to 1,000 attributes or more for each PAYBACK subscriber. Among the many challenges they solved using Oracle, they had to ensure that storage of sensitive data complied with the company’s stringent privacy standards aimed at protecting customer and purchase information from unintended disclosure. Oracle Advanced Security The company deployed Oracle Advanced Security to achieve reliable, cost-effective data protection for back-up files and gain the ability to transparently encrypt data transfers. By using Oracle Advanced Security, organizations can comply with privacy and regulatory mandates that require encrypting and redacting (display masking) application data, such as credit cards, social security numbers, or personally identifiable information (PII). Learn more about how PAYBACK uses Oracle.

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Learning AngularJS by Example – The Customer Manager Application

    - by dwahlin
    I’m always tinkering around with different ideas and toward the beginning of 2013 decided to build a sample application using AngularJS that I call Customer Manager. It’s not exactly the most creative name or concept, but I wanted to build something that highlighted a lot of the different features offered by AngularJS and how they could be used together to build a full-featured app. One of the goals of the application was to ensure that it was approachable by people new to Angular since I’ve never found overly complex applications great for learning new concepts. The application initially started out small and was used in my AngularJS in 60-ish Minutes video on YouTube but has gradually had more and more features added to it and will continue to be enhanced over time. It’ll be used in a new “end-to-end” training course my company is working on for AngularjS as well as in some video courses that will be coming out. Here’s a quick look at what the application home page looks like: In this post I’m going to provide an overview about how the application is organized, back-end options that are available, and some of the features it demonstrates. I’ve already written about some of the features so if you’re interested check out the following posts: Building an AngularJS Modal Service Building a Custom AngularJS Unique Value Directive Using an AngularJS Factory to Interact with a RESTful Service Application Structure The structure of the application is shown to the right. The  homepage is index.html and is located at the root of the application folder. It defines where application views will be loaded using the ng-view directive and includes script references to AngularJS, AngularJS routing and animation scripts, plus a few others located in the Scripts folder and to custom application scripts located in the app folder. The app folder contains all of the key scripts used in the application. There are several techniques that can be used for organizing script files but after experimenting with several of them I decided that I prefer things in folders such as controllers, views, services, etc. Doing that helps me find things a lot faster and allows me to categorize files (such as controllers) by functionality. My recommendation is to go with whatever works best for you. Anyone who says, “You’re doing it wrong!” should be ignored. Contrary to what some people think, there is no “one right way” to organize scripts and other files. As long as the scripts make it down to the client properly (you’ll likely minify and concatenate them anyway to reduce bandwidth and minimize HTTP calls), the way you organize them is completely up to you. Here’s what I ended up doing for this application: Animation code for some custom animations is located in the animations folder. In addition to AngularJS animations (which are defined using CSS in Content/animations.css), it also animates the initial customer data load using a 3rd party script called GreenSock. Controllers are located in the controllers folder. Some of the controllers are placed in subfolders based upon the their functionality while others are placed at the root of the controllers folder since they’re more generic:   The directives folder contains the custom directives created for the application. The filters folder contains the custom filters created for the application that filter city/state and product information. The partials folder contains partial views. This includes things like modal dialogs used in the application. The services folder contains AngularJS factories and services used for various purposes in the application. Most of the scripts in this folder provide data functionality. The views folder contains the different views used in the application. Like the controllers folder, the views are organized into subfolders based on their functionality:   Back-End Services The Customer Manager application (grab it from Github) provides two different options on the back-end including ASP.NET Web API and Node.js. The ASP.NET Web API back-end uses Entity Framework for data access and stores data in SQL Server (LocalDb). The other option on the back-end is Node.js, Express, and MongoDB.   Using the ASP.NET Web API Back-End To run the application using ASP.NET Web API/SQL Server back-end open the .sln file at the root of the project in Visual Studio 2012 or higher (the free Express 2013 for Web version is fine). Press F5 and a browser will automatically launch and display the application. Using the Node.js Back-End To run the application using the Node.js/MongoDB back-end follow these steps: In the CustomerManager directory execute 'npm install' to install Express, MongoDB and Mongoose (package.json). Load sample data into MongoDB by performing the following steps: Execute 'mongod' to start the MongoDB daemon Navigate to the CustomerManager directory (the one that has initMongoCustData.js in it) then execute 'mongo' to start the MongoDB shell Enter the following in the mongo shell to load the seed files that handle seeding the database with initial data: use custmgr load("initMongoCustData.js") load("initMongoSettingsData.js") load("initMongoStateData.js") Start the Node/Express server by navigating to the CustomerManager/server directory and executing 'node app.js' View the application at http://localhost:3000 in your browser. Key Features The Customer Manager application certainly doesn’t cover every feature provided by AngularJS (as mentioned the intent was to keep it as simple as possible) but does provide insight into several key areas: Using factories and services as re-useable data services (see the app/services folder) Creating custom directives (see the app/directives folder) Custom paging (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Custom filters (see app/filters) Showing custom modal dialogs with a re-useable service (see app/services/modalService.js) Making Ajax calls using a factory (see app/services/customersService.js) Using Breeze to retrieve and work with data (see app/services/customersBreezeService.js). Switch the application to use the Breeze factory by opening app/services.config.js and changing the useBreeze property to true. Intercepting HTTP requests to display a custom overlay during Ajax calls (see app/directives/wcOverlay.js) Custom animations using the GreenSock library (see app/animations/listAnimations.js) Creating custom AngularJS animations using CSS (see Content/animations.css) JavaScript patterns for defining controllers, services/factories, directives, filters, and more (see any JavaScript file in the app folder) Card View and List View display of data (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Using AngularJS validation functionality (see app/views/customerEdit.html, app/controllers/customerEditController.js, and app/directives/wcUnique.js) More… Conclusion I’ll be enhancing the application even more over time and welcome contributions as well. Tony Quinn contributed the initial Node.js/MongoDB code which is very cool to have as a back-end option. Access the standard application here and a version that has custom routing in it here. Additional information about the custom routing can be found in this post.

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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  • Why SQL Developer Rocks for the Advanced User Too

    - by thatjeffsmith
    While SQL Developer may be ‘perfect for Oracle beginners,’ that doesn’t preclude advanced and intermediate users from getting their fair share of toys! I’ve been working with Oracle since the 7.3.4 days, and I think it’s pretty safe to say that the WAY an ‘old timer’ uses a tool like SQL Developer is radically different than the ‘beginner.’ If you’ve been reluctant to use SQL Developer because it’s a GUI, give me a few minutes to try to convince you it’s worth a second (or third) look. 1. Help when you want it, and only when you want it One of the biggest gripes any user has with a piece of software is when said software can’t get out of it’s own way. When you’re typing in a word processor, sometimes you can do without the grammar and spelling checks, the offer to auto-complete your words, and all of the additional mark-up. This drives folks to programs like Notepad++ and vi. You can disable the code insight feature so you can type unmolested by SQL Developer’s attempt to auto-complete your object names. Now, if you happen to come across a long or hard to spell object name, you can still invoke the feature on demand using Ctrl+Spacebar Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) 2. Automatic File Tracking SQL*Minus is nice. Vi is cool. Notepad++ has a lot of features I like. But not too many editors offer automatic logging of changes to your files without having to setup a source control system. I was doing some work on my login.sql. I’m not doing anything crazy, but seeing what I had done in previous iterations was helpful. Now imagine how nice it would be to have this available for your l,000+ line scripts! Track your scripts as they change, no setup required! 3. Extend the Functionality Know SQL and XML? Wish SQL Developer did JUST a little bit more? Build your own extensions. You can have custom context menus and object pages in just a few minutes. This is an example of lazy developers writing code that write code. 4. Get Your Money’s Worth You’ve licensed Enterprise Edition. You got your Diagnostic and Tuning packs. Now start using them! Not everyone has access to Enterprise Manager, especially developers. But that doesn’t mean they don’t need help with troubleshooting and optimizing poorly performing SQL statements. ASH, AWR, Real-Time SQL Monitoring and the SQL Tuning Advisor are built into the Reports and Worksheet. Yes you could make the package calls, but that’s a whole lot of typing, and I’d rather just get to the results. 5. Profile, Debug, & Unit Testing PLSQL An Interactive Development Environment (IDE) built by the same folks that own the programming language (Hello – Oracle PLSQL!) should be complete. It should ‘hug’ the developer and empower them to churn out programs that work, run fast, and are easy to maintain. Write it, test it, debug it, and tune it. When you’re running your programs and you just want to see the data that’s returned, that shouldn’t require any special settings or workaround to make it happen either. Magic! And a whole lot more… I could go on and talk about the support for things like DataPump, RMAN, and DBMS_SCHEDULER, but you’re experts and you’re plenty busy. If you think SQL Developer is falling short somewhere, I want you to let us know about it.

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  • Unable to make properly work the Ralink rt3090 wifi card on my Lenovo B575 with Kubuntu 12.04 64bit

    - by Sebastien
    I look and tried many solution from many thread but I still unable to make this wifi card work properly (very slow, unable to connect to some wifi spot, etc.). I tried to compile the driver from the ralink website but it doesn't work. Tried to blacklist many mod, withou any result. So here are some command results, hope their help you help me: lspci sebastien@sebastien-portable:~$ lspci 00:00.0 Host bridge: Advanced Micro Devices [AMD] Family 14h Processor Root Complex 00:01.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Wrestler [Radeon HD 6310] 00:01.1 Audio device: Advanced Micro Devices [AMD] nee ATI Wrestler HDMI Audio [Radeon HD 6250/6310] 00:11.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode] 00:12.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller 00:12.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller 00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller 00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 42) 00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) (rev 40) 00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 LPC host controller (rev 40) 00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge (rev 40) 00:14.5 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI2 Controller 00:15.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0) 00:15.2 PCI bridge: Advanced Micro Devices [AMD] nee ATI SB900 PCI to PCI bridge (PCIE port 2) 00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 0 (rev 43) 00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 1 00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 2 00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 3 00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 4 00:18.5 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 6 00:18.6 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 5 00:18.7 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 7 02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06) 03:00.0 Network controller: Ralink corp. RT3090 Wireless 802.11n 1T/1R PCIe lsmod sebastien@sebastien-portable:~$ lsmod Module Size Used by rt2800pci 18715 0 arc4 12529 2 rt2800lib 58925 1 rt2800pci crc_ccitt 12667 1 rt2800lib rt2x00pci 14577 1 rt2800pci rt2x00lib 55301 3 rt2800pci,rt2800lib,rt2x00pci mac80211 506816 3 rt2800lib,rt2x00pci,rt2x00lib cfg80211 205544 2 rt2x00lib,mac80211 eeprom_93cx6 12725 1 rt2800pci rt2860sta 864748 0 snd_hda_codec_conexant 62128 1 snd_hda_codec_hdmi 32474 1 uvcvideo 72627 0 rts5139 351143 0 snd_hda_intel 33773 4 videodev 98259 1 uvcvideo snd_hda_codec 127706 3 snd_hda_codec_conexant,snd_hda_codec_hdmi,snd_hda_intel snd_hwdep 13668 1 snd_hda_codec psmouse 87692 0 v4l2_compat_ioctl32 17128 1 videodev serio_raw 13211 0 k10temp 13166 0 snd_pcm 97188 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec sp5100_tco 13791 0 i2c_piix4 13301 0 snd_seq_midi 13324 0 snd_rawmidi 30748 1 snd_seq_midi ideapad_laptop 18234 0 sparse_keymap 13890 1 ideapad_laptop rfcomm 47604 0 joydev 17693 0 snd_seq_midi_event 14899 1 snd_seq_midi bnep 18281 2 bluetooth 180104 10 rfcomm,bnep parport_pc 32866 0 ppdev 17113 0 snd_seq 61896 2 snd_seq_midi,snd_seq_midi_event snd_timer 29990 2 snd_pcm,snd_seq snd_seq_device 14540 3 snd_seq_midi,snd_rawmidi,snd_seq snd 78855 18 snd_hda_codec_conexant,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device soundcore 15091 1 snd mac_hid 13253 0 snd_page_alloc 18529 2 snd_hda_intel,snd_pcm lp 17799 0 parport 46562 3 parport_pc,ppdev,lp usbhid 47199 0 hid 99559 1 usbhid r8169 62099 0 radeon 804372 4 video 19596 0 wmi 19256 0 ttm 76949 1 radeon drm_kms_helper 46978 1 radeon drm 242038 6 radeon,ttm,drm_kms_helper i2c_algo_bit 13423 1 radeon iwconfig sebastien@sebastien-portable:~$ iwconfig lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"4CE6763F0E0A" Mode:Managed Frequency:2.452 GHz Access Point: 4C:E6:76:3F:0E:0A Bit Rate=54 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=70/70 Signal level=-39 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:100 Missed beacon:0 eth0 no wireless extensions.

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  • Paper-free Customer Engagement

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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  • MDX using EXISTING, AGGREGATE, CROSSJOIN and WHERE

    - by James Rogers
    It is a well-published approach to using the EXISTING function to decode AGGREGATE members and nested sub-query filters.  Mosha wrote a good blog on it here and a more recent one here.  The use of EXISTING in these scenarios is very useful and sometimes the only option when dealing with multi-select filters.  However, there are some limitations I have run across when using the EXISTING function against an AGGREGATE member:   The AGGREGATE member must be assigned to the Dimension.Hierarchy being detected by the EXISTING function in the calculated measure. The AGGREGATE member cannot contain a crossjoin from any other dimension or hierarchy or EXISTING will not be able to detect the members in the AGGREGATE member.   Take the following query (from Adventure Works DW 2008):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Date].[Fiscal Weeks].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  This is useful to get a per-week average for another member. Many applications generate queries in this manner (such as Oracle OBIEE).  This query returns the correct result of (4) weeks. Now let's put a twist in it.  What if the querying application submits the query in the following manner:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Customer].[Customer Geography].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Customer].[Customer Geography].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  However, the AGGREGATE member is built on a different dimension (in name) than the one EXISTING is trying to detect.  In this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension.   Now another twist, the AGGREGATE member will be named appropriately and contain the hierarchy we are trying to detect with EXISTING but it will be cross-joined with another hierarchy:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   Once again, we are attempting to count the existing fiscal weeks in slicer.  Again, in this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension. However, in 2008 R2 this query returns the correct result of 4 and additionally , the following will return the count of existing countries as well (2):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'   member [Country Count] as 'count(existing([Customer].[Customer Geography].[Country].members))'  member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   2008 R2 seems to work as long as the AGGREGATE member is on at least one of the hierarchies attempting to be detected (i.e. [Date].[Fiscal Weeks] or [Customer].[Customer Geography]). If not, it seems that the engine cannot find a "point of entry" into the aggregate member and ignores it for calculated members.   One way around this would be to put the sets from the AGGREGATE member explicitly in the WHERE clause (slicer).  I realize this is only supported in SSAS 2005 and 2008.  However, after talking with Chris Webb (his blog is here and I highly recommend following his efforts and musings) it is a far more efficient way to filter/slice a query:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   This query returns the correct result of (4) weeks.  Additionally, we can count the cross-join members of the two hierarchies in the slicer:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members)*existing([Customer].[Customer Geography].[Country].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   We get the correct number of (8) here.

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  • Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

    - by Charles Knapp
    Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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  • Advanced Continuous Delivery to Azure from TFS, Part 1: Good Enough Is Not Great

    - by jasont
    The folks over on the TFS / Visual Studio team have been working hard at releasing a steady stream of new features for their new hosted Team Foundation Service in the cloud. One of the most significant features released was simple continuous delivery of your solution into your Azure deployments. The original announcement from Brian Harry can be found here. Team Foundation Service is a great platform for .Net developers who are used to working with TFS on-premises. I’ve been using it since it became available at the //BUILD conference in 2011, and when I recently came to work at Stackify, it was one of the first changes I made. Managing work items is much easier than the tool we were using previously, although there are some limitations (more on that in another blog post). However, when continuous deployment was made available, it blew my mind. It was the killer feature I didn’t know I needed. Not to say that I wasn’t previously an advocate for continuous delivery; just that it was always a pain to set up and configure. Having it hosted - and a one-click setup – well, that’s just the best thing since sliced bread. It made perfect sense: my source code is in the cloud, and my deployment is in the cloud. Great! I can queue up a build from my iPad or phone and just let it go! I quickly tore through the quick setup and saw it all work… sort of. This will be the first in a three part series on how to take the building block of Team Foundation Service continuous delivery and build a CD model that will actually work for any team deploying something more advanced than a “Hello World” example. Part 1: Good Enough Is Not Great Part 2: A Model That Works: Branching and Multiple Deployment Environments Part 3: Other Considerations: SQL, Custom Tasks, Etc Good Enough Is Not Great There. I’ve said it. I certainly hope no one on the TFS team is offended, but it’s the truth. Let’s take a look under the hood and understand how it works, and then why it’s not enough to handle real world CD as-is. How it works. (note that I’ve skipped a couple of steps; I already have my accounts set up and something deployed to Azure) The first step is to establish some oAuth magic between your Azure management portal and your TFS Instance. You do this via the management portal. Once it’s done, you have a new build process template in your TFS instance. (Image lifted from the documentation) From here, you’ll get the usual prompts for security, allowing access, etc. But you’ll also get to pick which Solution in your source control to build. Here’s what the bulk of the build definition looks like. All I’ve had to do is add in the solution to build (notice that mine is from a specific branch – Release – more on that later) and I’ve changed the configuration. I trigger the build, and voila! I have an Azure deployment a few minutes later. The beauty of this is that it’s all in the cloud and I’m not waiting for my machine to compile and upload the package. (I also had to enable the build definition first – by default it is created in disabled state, probably a good thing since it will trigger on every.single.checkin by default.) I get to see a history of deployments from the Azure portal, and can link into TFS to see the associated changesets and work items. You’ll notice also that this build definition also automatically put my code in the Staging slot of my Azure deployment – more on this soon. For now, I can VIP swap and be in production. (P.S. I hate VIP swap and “production” and “staging” in Azure. More on that later too.) That’s it. That’s the default out-of-box experience. Easy, right? But it’s full of room for improvement, so let’s get into that….   The Problems Nothing is perfect (except my code – it’s always perfect), and neither is Continuous Deployment without a bit of work to help it fit your dev team’s process. So what are the issues? Issue 1: Staging vs QA vs Prod vs whatever other environments your team may have. This, for me, is the big hairy one. Remember how this automatically deployed to staging rather than prod for us? There are a couple of issues with this model: If I want to deliver to prod, it requires intervention on my part after deployment (via a VIP swap). If I truly want to promote between environments (i.e. Nightly Build –> Stable QA –> Production) I likely have configuration changes between each environment such as database connection strings and this process (and the VIP swap) doesn’t account for this. Yet. Issue 2: Branching and delivering on every check-in. As I mentioned above, I have set this up to target a specific branch – Release – of my code. For the purposes of this example, I have adopted the “basic” branching strategy as defined by the ALM Rangers. This basically establishes a “Main” trunk where you branch off Dev and Release branches. Granted, the Release branch is usually the only thing you will deploy to production, but you certainly don’t want to roll to production automatically when you merge to the Release branch and check-in (unless you like the thrill of it, and in that case, I like your style, cowboy….). Rather, you have nightly build and QA environments, or if you’ve adopted the feature-branch model you have environments for those. Those are the environments you want to continuously deploy to. But that takes us back to Issue 1: we currently have a 1:1 solution to Azure deployment target. Issue 3: SQL and other custom tasks. Let’s be honest and address the elephant in the room: I need to get some sleep because I see an elephant in the room. But seriously, I can’t think of an application I have touched in the last 10 years that doesn’t need to consider SQL changes when deploying code and upgrading an environment. Microsoft seems perfectly content to ignore this elephant for now: yes, they’ve added Data Tier Applications. But let’s be honest with ourselves again: no one really uses it, and it’s not suitable for anything more complex than a Hello World sample project database. Why? Because it doesn’t fit well into a great source control story. Developers make stored procedure and table changes all day long while coding complex applications, and if someone forgets to go update the DACPAC before the automated deployment, you have a broken build until it’s completed. Developers – not just DBAs – also like to work with SQL in SQL tools, not in Visual Studio. I’m really picking on SQL because that’s generally the biggest concern that I hear. But we need to account for any custom tasks as well in the build process.   The Solutions… ? We’ve taken a look at how this all works, and addressed the shortcomings. In my next post (which I promise will be very, very soon), I will detail how I’ve overcome these shortcomings and used this foundation to create a mature, flexible model for deploying my app – any version, any time, to any environment.

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  • Oracle Product Hub: Customer Perspectives at the OpenWorld

    - by Mala Narasimharajan
     By Rohit Tandon The Oracle Product Hub (OPH) Product Strategy team will be hosting a customer session dedicated to OPH at Oracle Openworld. Oracle Product Information Management strategy team will have the pleasure to present this session with Motorola Mobility Solutions.  . In this session, you will hear how Motorola Solutions utilizes OPH to meet their IT and business needs. Arif Girniwala, (MDM Lead, Motorola) and Chirag Jariwala (Manager, Deloitte Consulting) will cover the following topics amongst others: How does Motorola Solutions decide on what is Product Master Data for their enterprise? What are the Data Governance structures, Users, User roles, User Security etc. within Motorola Solutions?  How does Motorola Solutions integrate, synchronize and leverage OPH with Agile PLM?       4.  What is the Oracle Product Hub strategy and roadmap (Speaker - Sachin Patel, Director Oracle Product Hub Strategy)       5.  What are the implementation best practices for Oracle Product Hub (Speaker - Srikant Bevara, Sr. Manager, Oracle   Product Hub product management) If you're interested in hearing more about the above then I recommend attending this session: Customer Perspectives: Master Product Data: Strategies for Effective Product Information Management with Motorola Mobility Solutions (CON8834) Tuesday October, 2nd 10:15am - 11:15am Moscone West - 3001 We hope to see you at OOW 2012 and stay in touch via our future blogs!  For a list of all Oracle MDM sessions click here. 

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  • Oracle OpenWorld Interactive Customer Panels

    - by kellsey.ruppel
    Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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