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  • Oracle ATG Ranked "Leader" Once Again In This Year's Gartner Magic Quadrant For E-Commerce

    - by Michael Hylton
    Oracle ATG Web Commerce is in the top portion of the Leaders quadrant once again in this year's Gartner Magic Quadrant for E-Commerce, and gained in “ability to execute” over the 2010 version. Leaders are defined in this Magic Quadrant as technology providers that demonstrate the optimal blend of insight, innovation, execution and the ability to "see around the corner." Oracle ATG Web Commerce is a Leader because it has broadened its e-commerce capabilities with multisite management, a broader range of mobile devices supported and other additions, and Gartner points out ATG’s steady growth in revenue, market share and market visibility. Gartner notes that Oracle made the announcement regarding its acquisition of ATG in November 2010 and this has helped ATG with additional sales, marketing, R&D and global partnerships.Oracle ATG's latest release, Oracle ATG Commerce 10, provides several important enhancements, including multisite management, cross-channel campaign management and support for a broader range of mobile devices, with the addition of merchandising (including updates to the user interface) and promotions applications. The Magic Quadrant focuses on e-commerce for B2B and B2C across industry verticals, including retail, manufacturing, distribution, telecommunications, publishing, media, and financial services. The product should be able to integrate with applications beyond traditional e-commerce channels to meet the emerging customer requirement to transact across channels with a seamless experience.

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  • links for 2011-03-01

    - by Bob Rhubart
    Oracle Technology Network Architect Day: Denver - March 23 This live one-day event will bring together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s architects regularly face. (tags: oracle otn architect entarch) Java.net Reborn (Oracle Technology Network Blog (aka TechBlog)) "The migration was huge effort. Over 1400 projects were migrated (and some 30 projects are left to go). A large part of the migration was a big cleanup of abandoned projects...The new java.net site is smaller, faster and now the percentage of good, current content is much higher." (tags: oracle otn java java.net) This Week: OTN Java Developer Day in Boston, Massachusetts (US) | Java.net "This Thursday, March 3, the Oracle Technology Network will be hosting an OTN Developer Day titled You are the future of Java in Boston, Massachusetts (US). The all-day event includes a keynote address ("Java, the Language of the Future") and four separate tracks..." (tags: oracle otn java event) A brief introduction to BRM and architecture (Red Adventure) Yani Miguel offers a primer on the architecture behind Billing and Revenue Management. (tags: oracle otn brm) SOA Suite Integration: Part 1: Building a Web Service (The Shorten Spot) Anthony Shorten's first post in a new series "will not feature SOA Suite at all, but will concentrate on the capability for the Oracle Utilities Application Framework to create Web Services you can use for integration." (tags: oracle otn SOA soasuite) Darwin-IT: VirtualBox on Windows XP Martien van den Akker shares a few tips. (tags: oracle otn virtualization virtualbox) Pas Apicella: Developing RESTful Web Services from JDeveloper 11g (11.1.1.4) Plas says: "In this example we use JDeveloper to create a basic JAX-RS Web Service from support provided within the code editor as no wizard support exists within JDeveloper 11g at this stage." (tags: oracle otn REST SOA) Alexander Buckley: Maintenance Review of the Java VM Specification The Java Virtual Machine Specification is the authoritative reference for the design of the Java virtual machine that underpins the Java SE platform. In an implementation-independent manner, the Specification describes the architecture, linking model, and instruction set of the Java virtual machine, (tags: oracle otn java virtualization jvm javase)

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  • How Do Top Performing High Tech Companies Measure Online Marketing Success?

    - by Charles Knapp
    You might expect a focus on Net Promoter scores, open rates, and click metrics. The real answers from top performers may surprise you. I've been working for a few months with Aberdeen Group and colleagues from IBM and Oracle to survey high technology firms worldwide on best practices in marketing and channel sales effectiveness.  Now, we will share the results of our original customer research in a new white paper and webcast. Register today to learn how leading High Tech companies are increasing their Return on Marketing Investment (ROMI) and growing channel sales revenue. Discover how top performing high tech companies manage and use customer data, measure marketing spend effectiveness, and support internal and channel sales. Learn how best in class high tech companies use enterprise data throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers. Our speakers will be: Peter Ostrow, Research Director - Sales Effectiveness, Aberdeen Group David Lasher, Global Business Services Partner, IBM Jonathan Oomrigar, Vice President, Global High Technology Business Unit, Oracle Reserve your place now! This global webinar is on Tuesday, November 15, 10-11 am PST / 1-2 pm EST / 6-7 GMT / 7-8 CET

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  • Improved Customer Experience, but at what Cost?

    - by Tony Berk
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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  • Oracle Database Appliance and Remarketers - A Whole New Opportunity

    - by Martin Morganti
    We have recently had another exciting announcement for the remarketer initiative. The Oracle Database Appliance is now available for resale through your authorized Value Added Distributor. This means that with no fees, no barriers and no upfront commitments, a remarketer can identify and close transactions for the Oracle Database Appliance without having to sign an Oracle contract. In addition, the remarketer is now authorized to sell the Oracle Database Appliance with Oracle Database 11G Enterprise Edition, RAC or RAC One Node software included in the transaction. The availability of the Oracle Database Appliance for remarketers means that a broad base of customers through remarketers can now start engaging with Oracle by taking advantage of this engineered system technology; basically Oracle Hardware and Software Engineered to Work Together to drive incremental revenue. The Oracle Database Appliance is a simple, reliable and affordable way to rapidly deploy a database cluster by plugging in the power; the network and pushing the one button install for the Appliance Manager software. Find out more about the Oracle Database Appliance, including a webinar by Oracle President Mark Hurd, as well as other material to help you better understand the opportunity available to you as remarketers. If you want Oracle to keep you informed about developments in Remarketer complete the free registration, or talk to your local Oracle Remarketer Authorized value added distributors. (Complete list available on the Oracle Remarketer page).

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  • BI-Applications Special Price Promotion for Partners

    - by Mike.Hallett(at)Oracle-BI&EPM
    Partners should keep in mind the “Midsize Market” pricing promotion for BI-Applications solution packages, with reduced minimums applicable to Oracle's Business Intelligence Products, and a pre-approved 50% discount. ·       Partners additionally get their normal e-business reseller discount. This now makes it most attractive to offer the pre-built BI-Applications such as Manufacturing Analytics, Financial Analytics, Procurement and Spend Analytics, Project Analytics, and Human Resources Analytics, to both customers newly implementing Oracle ERP, and for the many existing Oracle ERP (eBusiness suite, Peoplesoft and JDE) customers. To answer any questions, and to get the partner document with further details of this offer, or to work with us on our local sales campaigns targeting existing ERP customers, please send your query to [email protected] or [email protected]: or discuss it with your local Oracle Sales or Channel representative for Applications to Midsize Enterprises.  This promotion is ONLY for End Customers whose organisations have an Annual Revenue (or Public Sector Budget) below $500 million, and who are based in Europe, the Middle East or Africa. For more information see the orginal article, “New fy13 BI-Applications Price Promotion for MIDSIZE CUSTOMERS”  and send your query to [email protected].

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  • Tools for managing eCommerce backend

    - by rboarman
    I am working with an eCommerce company that has outgrown their hacked together backend for managing inventory, pricing and feeds to various shopping engines (Yahoo, 3d cart, Amazon, etc.). They currently manage about 12,000 skus and are doing $40M in revenue. Their internal people are working on a new Magento solution, but that is six months away and they need to replace/improve their current solution in order to hold them over. Their current solution was developed by two people who have left the company. What tools/architecture do other eCommerce sites use to manage their inventory, pricing, product descriptions and feed generation for the shopping engines? The current solution looks like this: 1) Inventory, pricing and product descriptions are maintained in a database and in NetSuite by employees 2) New products are added to the database via import 3) Twice a week data is extracted into a giant Excel spreadsheet 4) The Excel file adjusts pricing based on some simple algorithms 5) The Excel file exports about six different csv feeds which are manually uploaded to Amazon, 3d cart, Yahoo, Google and Merchant Advantage a. Each feed is a variant of the product which different field names and formatting b. Pricing levels differ between feeds c. Some products are not sent to all feeds 6) Orders are manually parsed and the inventory is adjusted as needed once product is sold The new solution should: 1) Import data from ODBC, CSV and NetSuite (CSV via ftp) 2) Apply pricing changes via simple algorithms (< $80 add $10, $200 add $25) 3) Ensure margins are being met 4) Format and generate a bunch of CSV and XML feeds 5) Perhaps upload feeds to shopping engines automatically What I need to do is replace the Excel file with something that is maintainable and automated. Something in the .Net stack is preferable but not mandatory. I’ve been looking at BizTalk but it may take too long to develop and deploy. Any suggestions?

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  • Oracle Value Chain Summit 2014 - Early Bird Registration Now Open

    - by Pam Petropoulos
    Get the Best Rate on the Biggest Supply Chain Event of the Year. Register Now and save $200. Join more than 1,000 of your peers at the Value Chain Summit to learn how smart companies are transforming their supply chains into information-driven value chains. This unparalleled experience will give you the tools you need to drive innovation and maximize revenue. Date: February 3-5, 2014 Location: San Jose McEnery Convention Center Click here to learn more Thought-Leading Speakers Top minds and tech experts across industries will share the secrets of their success, firsthand. Prepare to be inspired by speakers like Geoffrey Moore, business advisor to Cisco, HP, and Microsoft and best-selling author of six books, including Crossing the Chasm. Customized Experiences Choose from more than 200 sessions offering deep dives on every aspect of supply chain management: Product Value Chain, Procurement, Maintenance, Manufacturing, Value Chain Execution, and Value Chain Planning. Unrivaled Insight & Solutions Hands-on workshops, product demonstrations, and interactive breakouts will showcase new value chain solutions and best practices to help you: -  Grow profit margins -  Build products – faster and cheaper -  Expedite delivery -  Increase customer satisfaction You don't want to miss this once-a-year event. Register Now to secure the Early Bird rate of $495 - the lowest price available.

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  • Upgrading Oracle Siebel CRM Application Without Downtime

    - by Doug Reid
    Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality. With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime. Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations. If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime. This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

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  • Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

    - by Tony Berk
    Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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  • Is it a bad idea to release software on the night before Christmas?

    - by Conor
    We're about to go live with a new version of our system. It's getting really close to Christmas. I work in a very small company. Everyone will be on leave or sporadically available over the next week or so. I've argued with my boss that this is very risky and that we should go live in the new year when everyone is back and when we can provide full support. He is unflinching - he argues that we need to go live sooner - so that we can get new users and more revenue which we need. The number of new users will be minor amount over the next week or so. There has been a decent amount of system testing performed on the system. However a new live system, in my experience, needs a lot of care and attention in the first few days. Am I being pessimistic or realistic? Update - January: The system did not go live over Christmas. Ongoing system testing revealed various problems. So no support issues to deal with. Still preparing for release...

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  • What Should I Do? [closed]

    - by Laxmidi
    What is a reasonable goal in terms of traffic for my Flex 3 site: www.brainpinata.com Since I began a couple of months ago, I've gotten roughly 5500 ad views and 280 ad clicks. And the ad revenue is a whopping $4.80. (I don't use Google Adsense). I advertise my site using Google Adwords to try to build traffic. My budget is $10/day. What should I do? a) Push the marketing. Add a blog. Try to get backlinks, contact blogs, start a Facebook page, tweet, etc. b) Google is only indexing the static content in the SWF. The questions/answers are pulled from a mySQL database. So, Google doesn't index 99% of the content. Should I re-do the site in HTML/Javascript and hard-code the questions for each puzzle? (This would be a challenge as I don't know javascript worth squat.) Or should I hard-code the questions in XML and put them in the Flex app? If I put the questions in an XML file it's roughly 500 KB. Other ideas? c) Should I switch ad networks? (I currently get about 100 visitors a day). My ad network pays so little that if I were to make even $500/month, I would need 550,000 ad views/month, which seems impossible. If I go ahead and switch ad networks, I need to find one that allows iFrames as I've got a Flex website. Which ad networks permit their ads to be shown in iFrames? d) Should I cut and run? I put a lot of work into this project and it would really stink to get nothing out of it. I'm looking for some good advice. Looking forward to your suggestions. Thank you. -Laxmidi

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  • How can I discourage the use of Access?

    - by Greg Buehler
    Lets pretend that a very large company (revenue numbers with more than 8 figures) is looking to do a refresh on a software system, particularly the dashboard used by employees. This system was originally put together in the early 1990's to handle inventory tracking and storage across a variety of facilities (10+). Since this large company is now in the process of implementing some of these inventory processes with SAP they are in need of a major refresh. The existing system: Microsoft Access project performs dashboard duties Unique shipping/receiving configurations at different facilities require unique forms and queries within the Access project Uses 3rd party libraries referenced by Access to directly interface with at control system (read: motors, conveyors, and counters) Individual SQL Server 2000 instances (some traces of pre-update SQL Server 6.0 documents) at each facility The Issue: This system started as a home brewed inventory tracking scheme with a single internal sponsor who is still in charge of the technical direction. The original sponsor prescribing the desired deliverables that are being called for in the current RFP. The RFP describes a system based around a single Access project. Any suggestion that Access is ill suited for a project of this scope are shot down under the reasoning that "it works for the scope now". Are there any case studies, notices, or statements that can be used to disuade this potential customer from repeating their mistake? Does Microsoft make any statements directly about when it is highly recommended to ditch Access?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • NINTENDO, EDCON and ALLEGIS GROUP @ Oracle Open World 2012 Conference Session (CON9418): The Business Case for Oracle Exalogic: A Customer Perspective

    - by Sanjeev Sharma
     Are you looking to deliver breakthrough performance for packaged and custom  applications? For many front-office applications such as Oracle WebCenter Sites, Oracle Transportation Management, and Oracle’s ATG and Siebel product families,  improved  performance leads directly to greater revenue or cost savings from the business - a  compelling  proposition. For back-office applications, improved performance has tangible benefits  in terms of  footprint reductions. For all applications, Oracle Exalogic and Oracle Exadata provide an engineered solution that provides shorter time to value and lower operational costs.  Edcon is a leading clothing, footwear and textiles (CFT) retailing group in southern Africa trading through a range of retail formats. The Company has grown from opening it's first store in 1929, to ten retail brands trading in over 1000 stores in South Africa, Botswana, Namibia, Swaziland and Lesotho. Edcon's retail business has, through recent acquisitions, added top stationery and houseware brands as well as general merchandise to its CFT portfolio. Edcon was looking to consolidate their existing middleware components (Weblogic and Oracle SOA) and retail applications (Retek, Siebel and E-Business Suite) on a common platform and turned to Oracle Exalogic. With Oracle Exalogic, Edcon is able to derive significant HW CAPEX savings, improve response-time of core business applications and mitigate operating risk. Hear senior business leaders from Nintendo, Edcon and Allegis Group discuss how the business value of  leveraging Oracle Exalogic at the following conference session at Oracle Open World 2012: Session:  CON9418 - The Business Case for Oracle Exalogic: A Customer PerspectiveDate: Monday, 1 Oct, 2012Time: 1:45 pm - 2:45 pm (PST)Venue: Moscone South (306)

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  • How to justify rewriting/revamping legacy software in a business case?

    - by sxthomson
    I work for a great little software company which makes good revenue from our main software package. The problem for me is that it's almost unmaintainable. It's written in Delphi 7 (has upgraded versions over time) and has been worked on by a lot of developers over the past 20 or so years. The software lacks any meaningful architecture - there's no object orientation whatsoever, horrible amounts of cyclical dependencies and an over-reliance on global variables to name just a few things. Another huge thing for me is Delphi 7 does NOT support 64-bit. The problem here for me is that my management team don't care about technical things, they want to know why they should care. Obviously that's expected, so what I'm asking here is for some guidance, or tales, or pitfalls about this kind of thing. There's a few things I would love to include, namely for me, the length of time taken to debug/write a feature in "legacy" code, versus coherent, well structured OO code. Does anyone know of any blog posts or the like where this is talked about? For us in the company this is a huge reason. Despite being decent developers we feel like writing a new feature is just piling more rubbish on top. On top of that, even for me who has a decent level of understanding of the code, changing things is infuriating - a small change can have a ridiculous domino effect. Anyone have any experiences they'd like to share?

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  • Indie devs working with publishers

    - by MrDatabase
    I'm an independent game developer considering working with a publisher. This question is very informative however I have more questions. Please give feedback on the following issues... I think this can be helpful to many indie devs in the same situation. Source code: is it common for developers to give the publisher the source code? Code quality: does this matter when working with a publisher any more so than when just working on your own (or in a small team)? Just wondering if developers working for the publisher might scoff at the code quality and perhaps influence the relationship between developer and publisher. Unique game concepts: are publishers generally biased towards new/novel game concepts? Intellectual property: if I send a playable demo to a publisher what's to stop them from just reproducing the new/novel game mechanic? I think the answer is basically nothing... but I'm wondering if this is a realistic concern. Revenue sharing: how does it work? what's a common ratio? 70/30? 30/70? Flaky publishers: how common is it for a publisher to "string along" developers for a while then just drop them? Can this be reconciled with a contract of some kind? And any other issues you've encountered or heard of.

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  • Would form keys reduce the amount of spam we receive?

    - by David Wilkins
    I work for a company that has an online store, and we constantly have to deal with a lot of spam product reviews, and bogus customer accounts. These are all created by automated systems and are more of a nuisance than anything. What I am thinking of (in lieu of captcha, which can be broken) is adding a sort of form key solution to all relevant forms. I know for certain some of the spammers are using XRumer, and I know they seldom request a page before sending us the form data (Is this the definition of CSRF?) so I would think that tying a key to each requested form would at least stem the tide. I also know the spammers are lazy and don't check their work, or they would see that we have never posted a spam review, and they have never gained any revenue from our site. Would this succeed in significantly reducing the volume of spam product reviews and customer account creations we are seeing? EDIT: To clarify what I mean by "Form Keys": I am referring to creating a unique identifier (or "key") that will be used as an invisible, static form field. This key will also be stored either in the database (relative to the user session) or in a cookie variable. When the form's target gets a request, the key must be validated for the form's data to be processed. Those pesky bots won't have the key because they don't load the javascript that generates the form (they just send a blind request to the target) and even if they did load the javascript once, they'd only have one valid key, and I'm not sure they even use cookies.

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  • Great new Million Dollar Question videos for ENDECA

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Traditional BI can tell you what your sales $ revenue looks like, but may struggle to answer the “Million Dollar Questions” of why are they trending that way and what can I do about it ? Try this short Business focused video to find out how customers can start Answering the Million Dollar Question with Oracle Endeca. Meanwhile, for IT and partners, you might want to know a little more about how this technology fits together, and how you can start Changing the Game with Oracle Endeca Information Discovery.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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  • Expanding development team for a startup

    - by acjohnson55
    I'm a software developer and co-founder of a start up that's in a sprint to launch a web app the next 2 months. We have about 3 months of burn time we have before we need to get some funding. By that time, we want to have a product with active users, and ideally some revenue. I'm fairly confident that I can accomplish the task by myself, but I have also never launched a project of this magnitude. The better product we can build in this timespan, the faster we can grow our user base, and the better our fundraising options will be. So I'm looking to bring someone onboard to hack with me. Maybe more than one person. Good help is hard to find, as we all know, and while I'm willing to share equity, I also want that to be contingent on a productive fit. What is the best approach to a trial-type framework for hiring another developer? Something where the other person feels that their work will be rewarded if they do well and that they can't be left empty-handed at my whim, but where I know that if it turns out not to be a good fit, I can pull the cord without significant loss?

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  • Creating Ideal Customers with Modern Marketing

    - by Richard Lefebvre
    “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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  • The Freemium-Premium Puzzle

    The more time I spend thinking about the value of information, the more I found that digitalizing information significantly changed the 'information markets', potentially in an irreversible manner. The graph at the bottom outlines my current view. The existing business models tend to be the same in the digital and analogue information world, i.e. revenue is derived from a combination of consumers' payments and advertisement. Even monetizing 'meta-information' such as search engines isn't new. Just think of the once popular 'Who'sWho'. What really changed is the price-value ratio. The curve is pushed down, closer to the axis. You pay less for the same, or often even get more for less. If you recall the capabilities I described in relevance of information you will see that there are many additional features available for digital content compared to analogue content. I think this is a good 'blue ocean strategy' by combining existing capabilities in a new way. (Kim W.C. & Mauborgne, R. (2005) Blue Ocean Strategies. Boston: Harvard Business School Publishing.). In addition the different channels of digital information distribution significantly change the value of information. I will touch on this in one of my next blogs. Right now, many information providers started to offer 'freemium' content through digital channels, hoping to get a premium for the 'full' content. No freemium seems to take them out of business, because they are apparently no longer visible in today's most relevant channels of information consumption. But, the more freemium is provided, the lower the premium gets; a truly puzzling situation. To make it worse, channel providers increasingly regard information as a value adding and differentiating activity. Maybe new types of exclusive, strategic alliances will solve the puzzle, introducing new types of 'gate-keepers', which - to me - somehow does not match the spirit of the WWW and the generation Y's perception of information consumption and exchange.

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  • New Nokia SDK 2.0 for Java (beta)

    - by Tori Wieldt
    Nokia recently launched the Asha 305, 306, and 311, which are full touch devices with smartphone-like functionality at a low price. This makes them particularly attractive to consumers in the developing and developed world who may not be able to afford a smartphone but have a strong demand for apps and the smartphone experience. The Asha phones are the latest addition to Nokia's Series 40 platform, all of which support Java ME. The SDK includes new Full Touch API's (e.g. supporting pinch zoom) and Sensor support delivering an enhanced App experience. It also adds improved Maps API support for creating socio-local apps. There are a number of improvements in the tools including the Nokia IDE for Java ME with in-build Device-SDK Manager. Many code examples, training videos, webinars and sample code will help get you started. Porting guides and sample code show you how to port your android app to Java ME. If you don't have access to the hardware you can use Remote Device Access to test on real hardware that's remotely hosted for free. You can also find Light Weight UI Toolkit (LWUIT) support, which can speed development significantly. Both In-App Advertising and In-App Purchase (beta) is supported. Here's a great revenue-making opportunity for developers and a great way of reaching a new app-hungry mass-market audience. Download the new Nokia SDK 2.0 for Java (Beta) and get developing! 

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  • What would be your thoughts in this situation?

    - by craftsman
    Imagine there's a businessman who has a solid internet idea. He hires you as his first employee and pays you well (also offers you shares if product generates revenue). You code the product for more than a year. But the product is not properly marketed and left almost unused. You get frustrated by loneliness and working endlessly on an unused product. You start applying at different companies. You don't get response from anyone. After a month, you realize that things are beginning to change. The businessman has started to give more attention to the product. You have defined a solid marketing plan with him. Things are almost sure to work. Suddenly one day, you get a call from a big company you yearned to work for. They invite you for an interview. If you respond to the interview and get the job, you will lose the chance to earn something from your one year hard-work. If you don't respond, you will obviously miss the chance to work in the big company. If your marketing doesn't work as well (you will know it in a couple of months), you will probably not get a chance in the big company again. What would be your decision?

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