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• The Minimalist's Approach to Content Governance

  - by Kellsey Ruppel

  This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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• What's about Java?

  - by Silviu Turuga

  What is Java? In very short words, Java is a programming language that let you make an application that can be run on different operating systems, no matter we are talking about Windows, Mac OS, Linux or even embedded devices, such as RaspberryPi. When you compile a Java program, instead of getting a binary output as you get on other programming languages, you'll get a Java intermediate code, called Java bytecode. This is interpreted at run time, by a virtual machine that is specifically for the hardware and operating system you are using. What Java do i need? There are 5 major versions of Java: Java SE(Standard Edition) - this is what I'll use on most of my tutorials. Most of the examples will run on Java 6, but for others you'll need Java 7. Java EE (Enterprise Edition) - used for enterprise development Java ME (Micro Edition) - for running Java on mobile and different embedded devices such as PDAs, TV set-top boxes, printers, etc. Java Embedded - for some embedded devices such as Raspberry Pi, where the resources are limited JavaFX - to develop rich content User Interfaces. This is also something that will use a lot. More detailed information can be found on Oracle's website If you just want to run java applications you'll need the JRE (Java Runtime Environment) installed. If you want to program and create new applications, then you'll need the JDK (Java Development Kit).  How to check if Java is already installed? From command line, if you are on Windows, or from Terminal on Mac enter the following: java -version You should get something like this, if you have java installed on your system: java version "1.6.0_37" Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909) Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode) Note: your current Java version might be different from mine. More information https://www.java.com/en/download/faq/whatis_java.xml http://en.wikipedia.org/wiki/Java_(programming_language) Next steps Install Java SDK Chose an IDE. I recommend NetBeans as it is very easy to use and also let you quickly create the GUI of your application Alternatives are Eclipse, Komodo Edit (for Mac), etc. There are plenty of solutions both free or paid. Resources on web Oracle Tutorials - lot of tutorials and useful resources JavaRanch - forum about java

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• Enterprise with eyes on NoSQL

  - by thegreeneman

  Since joining Oracle a few months back, I have had the fortune of being able to interact with a number of large enterprise organizations and discuss their current state of adoption for NoSQL database technology.   It is worth noting that a large percentage of these organizations do have some NoSQL use and have been steadily increasing their understanding of its applicability for certain data management workloads.   Thru those discussions I’ve learned that it seems one of the biggest issues confronting enterprise adoption of NoSQL databases is the lack of standards for access, administration and monitoring.    This was not so much of an issue with the early adopters of NoSQL technology because they employed a highly DevOps centric approach to application deployment leaving a select few highly qualified developers with the task of managing the production of the system that they designed and implemented. However, as NoSQL technology moves out of the startup and into the hands of larger corporate entities, developers with a broad skill set that are capable of both development and I.T. type production management are in short supply and quickly get moved on to do new projects, often moving to different roles within the company.  This difference in the way smaller more agile startups operate as compared to more established companies is revealing a gap in the NoSQL technology segment that needs to get addressed.    This is one of places that a company such as Oracle has a leg up in the NoSQL Database front.  A combination of having gone thru a past database maturization process,  combined with a vast set of corporate relationships that have grown hand in hand to solve these types of issues, Oracle is in a great place to lead the way in closing the requirements gap for NoSQL technology.  Oracle's understanding of the needs specific to mature organizations have already made their way into the Oracle’s NoSQL Database offering with features such as:  One click cluster deployment with visual topology planning,  standards based monitoring protocols such as SNMP, support for data access for reporting via standard SQL  and integration with emerging standards for data access such as MapReduce.  Given the exciting developments we’re driving in the Oracle NoSQL Database group, I will have a lot more to say about this topic as we move into the second half of the year.

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• Multi-Part Map Troubleshooting

  - by Michael Stephenson

  Scenario I came across a nice little one with multi-part maps the other day. I had an orchestration where I needed to combine 4 input messages into one output message like in the below table:   Input Messages Output Messages Company Details Member Details Event Message Member Search Member Import   I thought my orchestration was working fine but for some reason when I was trying to send my message it had no content under the root node like below <ns0:ImportMemberChange xmlns:ns0="http://---------------/"></ns0:ImportMemberChange>   My map is displayed in the below picture. I knew that the member search message may not have any elements under it but its root element would always exist. The rest of the messages were expected to be fully populated. I tried a number of different things and testing my map outside of the orchestration it always worked fine. The Eureka Moment The eureka moment came when I was looking at the xslt produced by the map. Even though I'd tried swapping the order of the messages in the input of the map you can see in the below picture that the first part of the processing of the message (with the red circle around it) is doing a for-each over the GetCompanyDetailsResult element within the GetCompanyDetailsResponse message. This is because the processing is driven by the output message format and the first element to output is the OrganisationID which comes from the GetCompanyDetailsResponse message. At this point I could focus my attention on this message as the xslt shows that if this xpath statement doesn’t return the an element from the GetCompanyDetailsResponse message then the whole body of the output message will not be produced and the output from the map would look like the message I was getting. <ns0:ImportMemberChange xmlns:ns0="http://---------------/"></ns0:ImportMemberChange> I was quickly able to prove this in my map test which proved this was a likely candidate for the problem. I revisited the orchestration focusing on the creation of the GetCompanyDetailsResponse message and there was actually a bug in the orchestration which resulted in the message being incorrectly created, once this was fixed everything worked as expected. Conclusion Originally I thought it was a problem with the map itself, and looking online there wasn’t really much in the way of content around troubleshooting for multi-part map problems so I thought I'd write this up. I guess technically it isn't a multi-part map problem, but I spend a good couple of hours the other day thinking it was.

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• TechEd 2010 Day Three: The Database Designer (Isn't)

  - by BuckWoody

  Yesterday at TechEd 2010 here in New Orleans I worked the front-booth, answering general SQL Server questions for the masses. I was actually a little surprised to find most of the questions I got were from folks that wanted to know more about Stream Insight and Master Data Services. In past conferences I've been asked a lot of "free consulting" questions, about problems folks have had from older products. I don't mind that a bit - in fact, I'm always happy to help in any way I can. But this time people are really interested in the new features in the product, and I like that they are thinking ahead, not just having to solve problems in production. My presentation was on "Database Design in an Hour". We had the usual fun, and SideShow Bob made an appearance - I kid you not. The guy in the back of the room looked just like Sideshow Bob, so I quickly held a "bes thair" contest, and he won. Duing the presentation, I explain the tools you can use to design databases. I also explain that the "Database Designer" tool in SQL Server Management Studio (SSMS) isn't truly a desinger - it uses non-standard notation, doesn't have a meta-data dictionary, and worst of all, it works at the physical level. In other words, whatever you do in SSMS will automatically change the field/table/relationship structures in the database. We fixed this in SSMS 2008 and higher by adding an option to block that, but the tool is not a good design function nonetheless. To be fair, no one I know of at Microsoft recommends that it is - but I was shocked to hear so many developers in the room defending it as a good tool. I think the main issue for someone who doesn't have to work with Relational Systems a great deal is that it can be difficult to figure out Foreign Keys. The syntax makes them look "backwards", so it's just easier to grab a field and place it on the table you want to point to. There are options. You can download a couple of free tools (CA has a community edition of ER-WIN, Quest has one, and Embarcadero also has one) and if you design more than one or two databases a year, it may be worth buying a true design tool. For years I used Visio, but we changed it so that it doesn't forward-engineer (create the DDL) any more, so it isn't a true design tool either. So investigate those free and not-so-free tools. You'll find they help you in your job - but stay away from the Database Designer in SSMS. Or I'll send Sideshow Bob over there to straighten you out. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• What does path finding in internet routing do and how is it different from A*?

  - by alan2here

  Note: If you don't understand this question then feel free to ask clarification in the comments instead of voting down, it might be that this question needs some more work at the moment. I've been directed here from the Stack Excange chat room Root Access because my question didn't fit on Super User. In many aspects path finding algorithms like A star are very similar to internet routing. For example: A node in an A* path finding system can search for a path though edges between other nodes. A router that's part of the internet can search for a route though cables between other routers. In the case of A*, open and closed lists are kept by the system as a whole, sepratly from any individual node as well as each node being able to temporarily store a state involving several numbers. Routers on the internet seem to have remarkable properties, as I understand it: They are very performant. New nodes can be added at any time that use a free address from a finite (not tree like) address space. It's real routing, like A*, there's never any doubling back for example. Similar IP addresses don't have to be geographically nearby. The network reacts quickly to changes to the networks shape, for example if a line is down. Routers share information and it takes time for new IP's to be registered everywhere, but presumably every router doesn't have to store a list of all the addresses each of it's directions leads most directly to. I'm looking for a basic, general, high level description of the algorithms workings from the point of view of an individual router. Does anyone have one? I presume public internet routers don't use A* as the overheads would be to large, and scale to poorly. I also presume there is a single method worldwide because it seems as if must involve a lot of transferring data to update and communicate a reasonable amount of state between neighboring routers. For example, perhaps the amount of data that needs to be stored in each router scales logarithmically with the number of routers that exist worldwide, the detail and reliability of the routing is reduced over increasing distances, there is increasing backtracking involved in parts of the network that are less geographically uniform or maybe each router really does perform an A* style search, temporarily maintaining open and closed lists when a packet arrives.

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• More elegant way to avoid hard coding the format of a a CSV file?

  - by dsollen

  I know this is trivial issue, but I just feel this can be more elegant. So I need to write/read data files for my program, lets say they are CSV for now. I can implement the format as I see fit, but I may have need to change that format later. The simply thing to do is something like out.write(For.getValue()+","+bar.getMinValue()+","+fi.toString()); This is easy to write, but obviously is guilty of hard coding and the general 'magic number' issue. The format is hard-coded, requires parsing of the code to figure out the file format, and changing the format requires changing multiple methods. I could instead have my constants specifying the location that I want each variable to be saved in the CSV file to remove some of the 'magic numbers'; then save/load into the an array at the location specified by the constants: int FOO_LOCATION=0; int BAR_MIN_VAL_LOCATION=1; int FI_LOCATION=2 int NUM_ARGUMENTS=3; String[] outputArguments=new String[NUM_ARGUMENTS]; outputArguments[FOO_LOCATION] = foo.getValue(); outputArgumetns[BAR_MIN_VAL_LOCATION] = bar.getMinValue(); outptArguments[FI_LOCATOIN==fi.toString(); writeAsCSV(outputArguments); But this is...extremely verbose and still a bit ugly. It makes it easy to see the format of existing CSV and to swap the location of variables within the file easily. However, if I decide to add an extra value to the csv I need to not only add a new constant, but also modify the read and write methods to add the logic that actually saves/reads the argument from the array; I still have to hunt down every method using these variables and change them by hand! If I use Java enums I can clean this up slightly, but the real issue is still present. Short of some sort of functional programming (and java's inner classes are too ugly to be considered functional) I still have no obvious way of clearly expressing what variable is associated with each constant short of writing (and maintaining) it in the read/write methods. For instance I still need to write somewhere that the FOO_LOCATION specifies the location of foo.getValue(). It seems as if there should be a prettier, easier to maintain, manner for approaching this? Incidentally, I'm working in java at the moment, however, I am interested conceptually about the design approach regardless of language. Some library in java that does all the work for me is definitely welcome (though it may prove more hassle to get permission to add it to the codebase then to just write something by hand quickly), but what I'm really asking is more about how to write elegant code if you had to do this by hand.

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• Code Design question, circular reference across classes?

  - by dsollen

  I have no code here, as this is more of a design question (I assume this is still the best place to ask it). I have a very simple server in java which stores a mapping between certain values and UUID which are to be used by many systems across multiple platforms. It accepts a connection from a client and creates a clientSocket which stores the socket and all the other relevant data unique to that connection. Each clientSocket will run in their own thread and will block on the socket waiting for a read. I expect very little strain on this system, it will rarely get called, but when it does get a call it will need to respond quickly and due to the risk of it having a peak time with multiple calls coming in at once threaded is still better. Each thread has a reference to a Mapper class which stores the mapping of UUID which it's reporting to others (with proper synchronization of course). This all works until I have to add a new UUID to the list. When this happens I want to report to all clients that care about that particular UUID that a new one was added. I can't multicast (limitation of the system I'm running on) so I'm having each socket send the message to the client through the established socket. However, since each thread only knows about the socket it's waiting on I didn't have a clear method of looking up every thread/socket that cares about the data to inform them of the new UUID. Polling is out mostly because it seems a little too convoluted to try to maintain a list of newly added UUID. My solution as of now is to have the 'parent' class which creates the mapper class and spawns all the threads pass itself as an argument to the mapper. Then when the mapper creates a new UUID it can make a call to the parent class telling it to send out updates to all the other sockets that care about the change. I'm concerned that this may be a bad design due to the use of a circular reference; parent has a reference to mapper (to pass it to new ClientSocket threads) and mapper points to parent. It doesn't really feel like a bad design to me but I wanted to check since circular references are suppose to be bad. Note: I realize this means that the thread associated with whatever socket originally received the request that spawned the creation of a UUID is going to pay the 'cost' of outputting to all the other clients that care about the new UUID. I don't care about this; as I said I suspect the client to receive only intermittent messages. It's unlikely for one socket to receive multiple messages at one time, and there won't be that many sockets so it shouldn't take too long to send messages to each of them. Perhaps later I'll fix the fact that I'm saddling higher work load on whatever unfortunate thread gets the first request; but for now I think it's fine.

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• Social Networks & the Cloud

  - by kellsey.ruppel

  It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another. Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. Learn more how you can use Oracle Social Network to revolutionize how you create, understand, and achieve true value through enterprise social networking. And be sure to check out the follow sessions here at Oracle OpenWorld, where can learn more about Oracle Cloud and Oracle Social Network. Tuesday, Oct 2 – Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups, 1:15pm - 2:15pm, Moscone West – 3001  Wednesday, Oct 3 – Oracle Social Network: Your Strategy for Socially Enabled Oracle Fusion Applications, 11:45am - 12:45pm, Moscone West – 3002/3004

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• Asynchronously returning a hierarchal data using .NET TPL... what should my return object "look" like?

  - by makerofthings7

  I want to use the .NET TPL to asynchronously do a DIR /S and search each subdirectory on a hard drive, and want to search for a word in each file... what should my API look like? In this scenario I know that each sub directory will have 0..10000 files or 0...10000 directories. I know the tree is unbalanced and want to return data (in relation to its position in the hierarchy) as soon as it's available. I am interested in getting data as quickly as possible, but also want to update that result if "better" data is found (better means closer to the root of c:) I may also be interested in finding all matches in relation to its position in the hierarchy. (akin to a report) Question: How should I return data to my caller? My first guess is that I think I need a shared object that will maintain the current "status" of the traversal (started | notstarted | complete ) , and might base it on the System.Collections.Concurrent. Another idea that I'm considering is the consumer/producer pattern (which ConcurrentCollections can handle) however I'm not sure what the objects "look" like. Optional Logical Constraint: The API doesn't have to address this, but in my "real world" design, if a directory has files, then only one file will ever contain the word I'm looking for.  If someone were to literally do a DIR /S as described above then they would need to account for more than one matching file per subdirectory. More information : I'm using Azure Tables to store a hierarchy of data using these TPL extension methods. A "node" is a table. Not only does each node in the hierarchy have a relation to any number of nodes, but it's possible for each node to have a reciprocal link back to any other node. This may have issues with recursion but I'm addressing that with a shared object in my recursion loop. Note that each "node" also has the ability to store local data unique to that node. It is this information that I'm searching for. In other words, I'm searching for a specific fixed RowKey in a hierarchy of nodes. When I search for the fixed RowKey in the hierarchy I'm interested in getting the results FAST (first node found) but prefer data that is "closer" to the starting point of the hierarchy. Since many nodes may have the particular RowKey I'm interested in, sometimes I may want to get a report of ALL the nodes that contain this RowKey.

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• JCP.next.3: time to get to work

  - by Patrick Curran

  As I've previously reported in this blog, we planned three JSRs to improve the JCP’s processes and to meet our members’ expectations for change. The first - JCP.next.1, or more formally JSR 348: Towards a new version of the Java Community Process - was completed in October 2011. This focused on a small number of simple but important changes to make our process more transparent and to enable broader participation. We're already seeing the benefits of these changes as new and existing JSRs adopt the new requirements. However, because we wanted to complete this JSR quickly we deliberately postponed a number of more complex items, including everything that would require modifying the JSPA (the legal agreement that members sign when they join the organization) to a follow-on JSR. The second JSR (JSR 355: JCP Executive Committee Merge) is in progress now and will complete later this year. This JSR is even simpler than the first, and is focused solely on merging the two Executive Committees into one for greater efficiency and to encourage synergies between the Java ME and Java SE platforms. Continuing the momentum to move Java and the JCP forward we have just filed the third JSR (JCP.next.3) as JSR 358: A major revision of the Java Community Process. This JSR will modify the JSPA as well as the Process Document, and will tackle a large number of complex issues, many of them postponed from JSR 348. For these reasons we expect to spend a considerable amount of time working on it - at least a year, and probably more. The current version of the JSPA was created back in 2002, although some minor changes were introduced in 2005. Since then the organization and the environment in which we operate have changed significantly, and it is now time to revise our processes to ensure that they meet our current needs. We have a long list of topics to be considered, including the role of independent implementations (those not derived from the Reference Implementation), licensing and open source, ensuring that our new transparency requirements are implemented correctly, compatibility policy and TCKs, the role of individual members, patent policy, and IP flow. The Expert Group for JSR 358, as with all process-change JSRs, consists of all members of the Executive Committees. Even though the JSR has just been filed we started discussions on the various topics several months ago (see the EC's meeting minutes for details) and our EC members - including the new members who joined within the last year or two - are actively engaged. Now it's your opportunity to get involved. As required by version 2.8 of our Process (introduced with JSR 348) we will conduct all our business in the open. We have a public java.net project where you can follow and participate in our work. All of our deliberations will be copied to a public Observer mailing list, we'll track our issues on a public Issue Tracker, and all our documents (meeting agendas and minutes, task lists, working drafts) will be published in our Document Archive. We're just getting started, but we do want your input. Please visit us on java.net where you can learn how to participate. Let's get to work...

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• Why are MVC & TDD not employed more in game architecture?

  - by secoif

  I will preface this by saying I haven't looked a huge amount of game source, nor built much in the way of games. But coming from trying to employ 'enterprise' coding practices in web apps, looking at game source code seriously hurts my head: "What is this view logic doing in with business logic? this needs refactoring... so does this, refactor, refactorrr" This worries me as I'm about to start a game project, and I'm not sure whether trying to mvc/tdd the dev process is going to hinder us or help us, as I don't see many game examples that use this or much push for better architectural practices it in the community. The following is an extract from a great article on prototyping games, though to me it seemed exactly the attitude many game devs seem to use when writing production game code: Mistake #4: Building a system, not a game ...if you ever find yourself working on something that isn’t directly moving your forward, stop right there. As programmers, we have a tendency to try to generalize our code, and make it elegant and be able to handle every situation. We find that an itch terribly hard not scratch, but we need to learn how. It took me many years to realize that it’s not about the code, it’s about the game you ship in the end. Don’t write an elegant game component system, skip the editor completely and hardwire the state in code, avoid the data-driven, self-parsing, XML craziness, and just code the damned thing. ... Just get stuff on the screen as quickly as you can. And don’t ever, ever, use the argument “if we take some extra time and do this the right way, we can reuse it in the game”. EVER. is it because games are (mostly) visually oriented so it makes sense that the code will be weighted heavily in the view, thus any benefits from moving stuff out to models/controllers, is fairly minimal, so why bother? I've heard the argument that MVC introduces a performance overhead, but this seems to me to be a premature optimisation, and that there'd more important performance issues to tackle before you worry about MVC overheads (eg render pipeline, AI algorithms, datastructure traversal, etc). Same thing regarding TDD. It's not often I see games employing test cases, but perhaps this is due to the design issues above (mixed view/business) and the fact that it's difficult to test visual components, or components that rely on probablistic results (eg operate within physics simulations). Perhaps I'm just looking at the wrong source code, but why do we not see more of these 'enterprise' practices employed in game design? Are games really so different in their requirements, or is a people/culture issue (ie game devs come from a different background and thus have different coding habits)?

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Can Anything be Done to Make Improv (a 1993 Win 3.1 App) handle larger Files?

  - by user75185

  My very favorite spradsheet is Improv, a 1993 Windows 3.1 application. It still puts Excel to shame for building spreadsheets and writing formulas. The only problem is because Improv was written when 1 Meg of RAM was state of the art, it becomes unstable when working with larger spreadsheets and often crashes and/or corrupts the data file. I am working on a project that greatly exceeds Improv's limits. Although it will ultimately require more robust databasing capability, I could save a lot of critical time if I could delay that headache and continue working in Improv for now. To that end, I moved to the only product I could find that comes close, Quantrix, which is nothing more than Improv updated to handle large spreadsheets and utilize today's technologies. The problems with Quantrix are its speed (significantly slower than Improv) and its $1000 price (which I cannot afford). I have already had 3 15 day extensions after the initial 30 day trial, so my time to use Quantrix as a bridge is at its end. Searches for Improv over the years have gotten me nowhere and, not surprisingly after reading some posts on this site, I got nothing for the money and time invested to find a programmer to write code to "fix" this problem. Improv is freely available as "abandonware" at http://vetusware.com/download/LotusImprov2.1/?id=5797 , and the best background info can be found on Wikipedia and at "Moose's Greatest Software Products of All Time - Lotus Improv" http://moosevalley.fhost.com.au/mooses_review_page_lotus_improv.html It is critically urgent for me to focus on analyzing the data asap. Working in a stable Improv would, without question, be the fastest route. To that end, I am looking for answers to the following questions and anything else that might be helpful: 1) Is it lawful to hire someone to fix Improv for my own use? If so, 2) About how much should it cost? 3) About how long should it take? 4) What skills should I be looking for &/or how should a post be worded? 5) Is there a niche site where it should it be posted? 6) What questions can I ask to quickly screen candidates? Since I am not a programmer, I need questions the answers to which leave no room to confuse me, whether intentional or not. For example, what tools or players should someone with an acceptable competency level have knowledge of?

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• How best to look up objects by label?

  - by dsollen

  I am writing the server backed by a pre-written API. I'm going to get a number of strings representing ports, signals, paths, etc etc etc. I need to look up the object associated with a given label, these objects are all in memory (no sql magic to do this for me). My question is, how best do I associate a given unique label with the mutable object it represents? I have enough objects that looking through every signal or every port to find the one that matches is possible, but may be slightly too slow. To be honest the direct 'look at every object' method is probably good enough for so small a body of objects and anything else is premature optimization, but I still am curious what the proper solution would be if I thought my signals were going to grow a bit larger. As I see it there are two options available. First would be to to create a 'store' that is a simple map between object and label. I could have it so that every time I call addObject the object is automatically saved into a hashmap or the like. This works, but relies on my properly adding and deleting each object so the map doesn't grow indefinitely. The biggest issue to me is that this involves having some hidden static map in my ModelObject class that just feels...wrong somehow. The other option is to have some method that can interpret the labels. All of these labels are derived from the underlying objects. So I can look at the signal label, for instance, and say "these 20 characters are the port" to figure out what port I need. This would allow me to quickly figure out what I need. However, if the label method is changed the translateLabelToObject method needs to be updated as well or everything breaks. Which solution is cleaner, or possibly a cleaner solution than either of above? For the record I'm working with sufficient number of variables to make direct comparison a little slow, but not enough to be concerned about memory overhead, written in java. All objects that have labels I need to look up extend the same parent class.

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• The difference

  So with the CTP tools available, weve been building a few apps, just to get a feel for the tools and whats supported in the framework.  Whats been great is that everything is fairly familiar and consistent, largely to do with the .net framework and Microsofts focus on providing good tools.  Weve produced mobile applications, mostly in concept form, for Windows Phone Classic, iPhone and Android but never so quickly and not of such high quality and visual impression.  I attribute some of this obviously to our familiarity to the Microsoft platform and tools.  Though when you look at the designs our team has produced, it becomes clear that this is not just another mobile application container.                                                            The Metro design language implores content prominence with fluid motion and transitions, with a crisp font and easily organized features and services placement.  In addition to a purposeful right edge tease, where the intent is for users to discover new premium content and services.   The concept that enables this is called hubs, building application with hubs changes your thinking from a single mobile application task, to thinking creatively about a mobile experience. Its engaging to think of the other brands and industry verticals that will take advantage of this core feature.  Combine this with Windows Phone 7 live tiles, more on that later, and you have a recipe for a solid mobile services platform.                                                              This so much more fun and liberating than my icon on a gridDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Should i continue my self-taught coding practice or learn how to do coding professionally?

  - by G1i1ch

  Lately I've been getting professional work, hanging out with other programmers, and making friends in the industry. The only thing is I'm 100% self-taught. It's caused my style to extremely deviate from the style of those that are properly trained. It's the techniques and organization of my code that's different. It's a mixture of several things I do. I tend to blend several programming paradigms together. Like Functional and OO. I lean to the Functional side more than OO, but I see the use of OO when something would make more sense as an abstract entity. Like a game object. Next I also go the simple route when doing something. When in contrast, it seems like sometimes the code I see from professional programmers is complicated for the sake of it! I use lots of closures. And lastly, I'm not the best commenter. I find it easier just to read through my code than reading the comment. And most cases I just end up reading the code even if there are comments. Plus I've been told that, because of how simply I write my code, it's very easy to read it. I hear professionally trained programmers go on and on about things like unit tests. Something I've never used before so I haven't even the faintest idea of what they are or how they work. Lots and lots of underscores "_", which aren't really my taste. Most of the techniques I use are straight from me, or a few books I've read. Don't know anything about MVC, I've heard a lot about it though with things like backbone.js. I think it's a way to organize an application. It just confuses me though because by now I've made my own organizational structures. It's a bit of a pain. I can't use template applications at all when learning something new like with Ubuntu's Quickly. I have trouble understanding code that I can tell is from someone trained. Complete OO programming really leaves a bad taste in my mouth, yet that seems to be what EVERYONE else is strictly using. It's left me not that confident in the look of my code, or wondering whether I'll cause sparks when joining a company or maybe contributing to open source projects. In fact I'm rather scared of the fact that people will eventually be checking out my code. Is this just something normal any programmer goes through or should I really look to change up my techniques?

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• ADF Mobile Released!!

  - by Denis T

  ADFmfAnnounce We are pleased to announce the general availability of the newest version of Oracle’s ADF Mobile framework. This new framework provides the much anticipated on-device capabilities that the latest mobile applications require.  Feature Highlights Java - Oracle brings a Java VM embedded with each application so you can develop all your business logic in the platform neutral language you know and love! (Yes, even iOS!) JDBC - Since we give you Java, we also provide JDBC along with a SQLite driver and engine that also supports encryption out of the box. Multi-Platform - Truly develop your application only once and deploy to multiple platforms. iOS and Android platforms are supported for both phone and tablet. Flexible - You can decide how to implement the UI: (a) Use existing server-based UI framework like JSF. (b) Use your own favorite HTML5 framework like JQuery. (c) Use our declarative HTML5 component set provided with the framework. ADF Mobile XML or AMX for short, provides all the normal input and layout controls you expect and we also add charts/maps/gauges along with it to provide a very comprehensive UI controls. You can also mix and match any of the three for ultimate flexibility! Device Feature Access - You can get access to device features from either Java or JavaScript to invoke features like camera, GPS, email, SMS, contacts, etc. Secure - ADF Mobile provides integrated security that works with your server back-end as well. Whether you’re using remote URLs, local HTML or AMX, you can secure any/all of your features with a single consistent login page. Since we also give you SQLite encryption, we are assured that your data is safe. Rapid - Using the same development techniques that ADF developers are already used to, you can quickly create mobile applications without ever learning another language! Architecture ADF Mobile is a “hybrid” architecture that employs a natively built “container” on each platform that hosts a number of browser windows that are used to display the application content. We add the Java VM as a natively built library to the container for business logic.   How To Get Started ADF Mobile is an extension to the recently released JDeveloper version 11.1.2.3.0. Simple get the latest JDeveloper from Oracle Technology Network and use the Check for Updates feature to get the ADF Mobile extension. Note: ADF Mobile does not require developers to learn any other languages or frameworks but to build/deploy to iOS, you must be on an Apple MacintoshTM and have Xcode installed. To build/deploy to Android™ you must have the Android SDK installed.

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• Building a Store Locator ASP.NET Application Using Google Maps API

  The past couple of projects I've been working on have included the use of the Google Maps API and geocoding service in websites for various reasons. I decided to tie together some of the lessons learned, build an ASP.NETstore locator demo, and write about it on 4Guys. Last week I published the first article in what I think will be a three-part series: Building a Store Locator ASP.NET Application Using Google Maps (Part 1). Part 1 walks through creating a demo where a user can type in an address and any stores within a (roughly) 15 mile area will be displayed in a grid.The article begins with a look at the database used to power the store locator (namely, a single table that contains one row for every location, with each location storing its store number, address, and, most important, latitude and longitude coordinates) and then turns to usingGoogle's geocoding service to translatea user-entered address into latitude and longitude coordinates. The latitude and longitude coordinates are used to find nearby stores, which are then displayed in a grid. Part 2 looks at enhancing the search results to include a map with markers indicating the position of each nearby store location. The Google Maps API, along with a bit of client-side script and server-side logic, make this actually pretty straightforward and easy to implement. Here's a screen shot of the improved store locator results. Part 3, which I plan on publishing next week, looks at how to enhance the map by using information windows to display address information when clicking a marker. Additionally, I'll show how to use custom icons for the markers so that instead of having the same marker for each nearby location the markers will be images numbered 1, 2, 3, and so on, which will correspond to a number assigned to each search result in the grid. The idea here is that by numbering the search results in the grid and the markers on the map visitors will quickly be able to see what marker corresponds to what search result. This article and demo has been a lot of fun to write and create, and I hope you enjoy reading it, too. Building a Store Locator ASP.NET Application Using Google Maps API (Part 1) Building a Store Locator ASP.NET Application Using Google Maps API (Part 2) Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Employer admits that its developers are underpaid and undervalued. Time to part ways?

  - by Psionic

  My employer recently posted an opening for a C# Developer with 3-5 years of experience. The requirements and expectations for the position were fair, up until the criteria for salary determination. It was stated clearly that compensation would depend ONLY on experience with C#, and that years of programming experience with other languages & frameworks would be considered irrelevant and not factored in. I brought up my concern with HR that good candidates would see this as a red flag and steer away. I attempted to explain that software development is about much more than specific languages, and that paying someone for their experience in a single language is a very shortsighted approach to hiring good developers (I'm telling this to the HR dept of a software company). The response: "We are tired of wasting time interviewing developers who expect 'big salaries' because they have lots of additional programming experience in languages other than what we require." The #1 issue here is that 'big salaries' = Market Rate. After some serious discussion, they essentially admitted that nobody at the company is paid near market rate for their skills, and there's nothing that can be done about it. The C-suite has the mentality that employees should only be paid for skills proven over years under their watch. Entry-level developers are picked up for less than $38K and may reach 50K after 3 years, which I'm assuming is around what they plan on offering candidates for the C# position. Another interesting discovery (not as relevant) - people 'promoted' to higher responsibilities do not get raises. The 'promotion' is considered an adjustment of the individuals' roles to better suit their 'strengths', which is what they're already being paid for. After hearing these hard truths straight from HR, I would assume that most people who are looking out for themselves would quickly begin searching for a new employer that has a better idea of what they're doing in the industry (this company fails in many other ways, but I don't want to write a book). Here is my dilemma however: This is the first official software development position I've held, for barely 1 year now. My previous position of 3 years was with a very small company where I performed many duties, among them software development (not in my official job description, but I tried very hard to make it so). I've identified local openings that I'm currently qualified for, most paying at least 50% more than I'm getting now. Question is, is it too soon for a jump? I am getting valuable experience in my current position, with no shortage of exciting projects. The work environment is very comfortable, and I'm told by many that I'm in the spotlight of the C-level guys for the stuff that I've been able to accomplish during my short time (for what that's worth). However, there is a clear opportunity cost to staying, knowing now with certainty that I will have to wait 3-5 years only to be capped at what I could potentially be earning elsewhere this year. I am also aware that 'job hopper' is a dangerous label to have, regardless of the reasons.

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• 2d, Top-down map with different levels

  - by Ktash

  So, I'm creating a 2d, top down, sprite based (tiled) game, and right now I'm working on maps (well, a map editor at the moment, but it will be creating my maps, so basically the same thing). The scenario So, I'm thinking about efficiency and creating a map in pieces. In each piece, I plan on having 'layers'. Basically, I plan on rendering it down to a 'below hero' level, and an 'above hero' level, with the hero rendered in between obviously. There will likely also be a 'on level with hero' layer, but I'm not quite there yet. Not even worrying about events or interaction yet. Just looking to get a hero on the screen. Now for movement, I obviously need to know what tiles can be moved and in what direction. My plan at the moment is each tile getting 8 bits (4 'can enter in direction' bits, 4 'can leave in direction'). This will allow me to limit movement and even allow one way directional movement. The dilemma This works great for a lot of scenarios. It will allow me to store a map in essentially 3 layers, a string, and gives me flexibility going forward. However, I can't create maps that themselves have layers. A good example is a bridge where the user can go under or over the bridge without invalid moves being allowed. I can't create a platform and allow movement underneath. These are things I would like to be able to include in my game. My idea In theory, I could allow multiple hero layers and then allow multiple sets of 'below' and 'above' layers (or sandwich layers). But this complicates my system, and makes movement between maps potentially tricky (If the hero is on the third layer at the edge of a map, but that corresponds to the second layer on the other map, how can I allow or disallow movement). My question Is there a better way to manage multiple maps with multiple levels like this where a users level may be 'connected' on different levels on different maps? Or even... Am I doing this the hard way? Is there a more standard way to handle top-down 2d tiled maps that I am just not aware of? Things to note or that might be helpful This will be done in Javascript (transferred around in JSON) State will need to be transferred quickly, so a map-id and x/y/direction should be enough to get me a boolean 'can move' value Maps will not be standard sized (though they will be in a certain number of tiles) Making an editor tool so that I can have others help, so something that I can create in a tool would be helpful 'Teleportation' locations will likely need to exist to get into building maps and to and from different map sets (which will not necessarily be connected), but have not been created yet (lumping in with events at the moment).

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• How do I prevent ISPs from killing downloads of files in mid-transfer?

  - by Gorchestopher H

  I run a small website with a few users, low traffic, mostly to share personal mp3 files with a small community. Depending on their ISP, my users can't always download or stream larger files. By larger I mean larger than 1MB. Essentially the host either stops sending, or the client stops receiving. One of the links along the connection chain simply ends its connection before the transfer completes Trace-route shows no connection issues. There are no connection issues with short transfers that don't take more than a few seconds. It's these 10 second transfers that just end up ending. Just doing a straight download with a direct link can yield this error if you have the wrong ISP. Strangely enough, this is most common with users with ISPs who are essentially independent providers that buy service via a fiber link. Unfortunately these providers aren't very knowledgeable, are unable to do any testing, and insist it's a problem with the host. I have gotten my host to transfer my site to different servers of their, to the same effect. Nearly identical sites (affiliate sites actually) experience no such issue. What can I be doing to further troubleshoot this matter? How can I prove that someone is dropping the ball, and identify who that party is? Can I do a 5Mb traceroute? EDIT Maybe I can clear up some misconceptions with my question: The files are not very large. They are simply over 2Mb. The users do not have "slow" connections, they are at least 5mbps. This "time out" happens very quickly, in the realm of 5 seconds, so I don't know if it's a timeout or not. The user often gets 1 or 2Mb in this chunk of time. I have tried streaming with a flash player. I have tried saving the target. Forcing the download. I have tried allowing the browser to stream the file. I have tried different browsers (FF, IE, Chrome). Users are able to download identical files when on different hosts.

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• Advice on how to build html5 basic tile game (multi player, cross device)

  - by Eric

  I just read http://buildnewgames.com/real-time-multiplayer/ which explains the fundamentals and bets practices to build a massive real time multiplayer html5 game. My question is however given the “simplicity” of the game I need to build (simple kind of scratch game where you find or not something behind a tile), do I really need complex tools (canvas or node.js for example) ? The game The gamestakes place with a picture of our office as a background (tilemap). For HR purpose, we wish to create the following game fore employees: each day they can come to the website and click on a certain number of tiles (3 max per day) and find behind it motivation advice and interesting facts about the company. The constraints and rules the screen is divided into isometric 2D square tiles. There are basically an image (photograph of our office) number of tiles on the screen game: about 10,000 to much more (with scroll , see below) the players can scroll in 4 directions there are only 2 types of tiles: already open and closed player can open tiles that have not been yet open by other players there is no path for players : any player can click on any tile on the screen at any moment (if it’s not already done by another player) 2 players can’t be on the same tile at the same moment (or if they can, I’ll have to manage to see which one clicked on it first) only one type of player (all with similar roles), no weapon, no internal score… very simple game. no complex physics (collision only occurs if 2 players are on the same tile) The target I need to achieve: cross device, cross browsers high performance reaction (subsecond reactions) average nb of players per hour: up to 10K players per hour (quite high indeed but it’s because we aim at proving our case for the game to our business unit) So what I would like to know: 2D Tiled map: Do I need tiledmapeditor or can I enable me split the screen like here ? should I use canvas or plain html/css could be sufficient for my need? do I need a game engine/framework such as melon.js or crafty./js ? (even if the game play is extremely basic, I do need mouse and touché device support, mouse emulations on touch devices…) or ca I easily/quickly do it without? for my constraints and targets, should I use CPU acceleration ? for my constraints and targets, should I use web workers ? for the database, for a massively real time game should I avoid to put the current locations of player in MySQL as i feel it might slow me down. What kind of DB should I implement ? Thanks for your help !

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• A better way to organize your Silverlight Code Snippets.

  - by mbcrump

  I hate re-writing code. I also hate it when I find a great code snippet on the web and forget to bookmark it or it gets lost in my endless sea of bookmarks. So what do you do to get around this? This is the question that I was asking myself at the end of 2010. How can I get my Silverlight code organized? My requirements for a snippet manager were: Needs to be FREE. An easy way to view XAML/C# code behind together in one “view”. I wanted the ability to store the code snippets in cloud in case my HDD dies. Searchable Keywords to quickly find code snippets. I started looking for a snippet manager that would allow me to do just that and finally found Snippet Manager. Before going any further, I think that one of the most important things to note here is that this software supports 37 languages. It’s not just for Silverlight developers nor C# only guys. The software supports Java, SQL and even COBOL.   Below is a screenshot of the Snippet Manager that shows my Silverlight code snippet. You will notice that I have highlighted two sections. The top part is my XAML and the bottom is my C# code behind. I’ve included a sample below of my code snippets so that you can get an idea of how I organized it. Another thing that’s great about this software is that it supports plain text. I added some connection strings in the TEXT section below.  Once you have finished adding your code snippets, you can store them in the cloud. I created a FTP directory called “snippets” on my FTP Server and hit the upload button once I am finished adding my new codes snippets. This will allow me to use the code snippets on another computer with this application on my USB Key. See screenshots below: Enter your FTP credentials below: Hit the Uploads button on the Toolbar: Login in to your FTP Server and verify the following files are now on the FTP Server: Another great feature of the Snippet Manager is that you can also integrate this into VS2010 by clicking Tools –> External Tools: And setting up your External Screen to point to the Executable: You can now launch it by going to Tools –> Snippet Manager. If you want you could also a shortcut to launch the program with HotKeys. As you can see, this is a nice little program that includes everything needed to organize your code snippets very clean. I didn’t go over every feature but this is something that you might want to download and give it a shot.  Subscribe to my feed CodeProject

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