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• Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

  - by Lionel Dubreuil

  You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations. As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer. Please visit oracle.com/corporate/awards/middleware for more details and nomination forms. Our “Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository... To submit your nomination, the process is very simple: Download the Service Integration (SOA) and BPM Form Complete this form with as much detail as possible. Submit completed form and any relevant supporting documents to: [email protected] Email subject category “Service Integration (SOA) and BPM” when submitting your nomination.

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• Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

  - by Lionel Dubreuil

  You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations. As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer. Please visit oracle.com/corporate/awards/middleware for more details and nomination forms. Our “Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository... To submit your nomination, the process is very simple: Download the Service Integration (SOA) and BPM Form Complete this form with as much detail as possible. Submit completed form and any relevant supporting documents to: [email protected] Email subject category “Service Integration (SOA) and BPM” when submitting your nomination.

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• The Oracle Database Appliance: How to Sell a Unique Product Webcast

  - by Cinzia Mascanzoni

  Due to the great success of our webcast on "The Oracle Database Appliance - How to sell a unique product!" held on April 12th, we are going to conduct a recast live on April 19th at 10:00 CET, a learning opportunity for those who missed it. Join us to learn about: ODA Benefits: Fast, Easy, Cost Efficient, Highly Reliable Feedback from early Customer Wins: What can we Learn? Objection Handling: Overcoming the most common customer questions Going beyond the Database: The ODA ECO System for applications, backup & more  When combined with your high-value services (e.g., migration, consolidation), the end result is a database system that you can use to grow the business in your existing accounts, or capture new business. Click here to register to this webcast.

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• Google Webmaster Tools is showing duplicate URLs based on page title differences

  - by Praveen Reddy

  I have 700+ title tag duplicates showing in WMT. Every first link in that picture is as duplicate link of second one. I don't know from where the first link got indexed by Google when that link doesn't exist in the site. It's showing the title of every page as link. Original link: http://www.sitename.com/job/407/Swedish-plus-Any-other-Nordic-Language-Customer-Service-Representative-Dublin-Ireland. Duplicate link: http://www.sitename.com/job/407/Swedish-plus-Any-other-Nordic-Language-Customer-Service-Representative-Dublin-Ireland-Ireland. How can this happen? I have checked entire site I didn't find where the second version is linked. I have no images linked to with duplicated version of URL.

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• How to document/verify consistent layering?

  - by Morten

  I have recently moved to the dark side: I am now a CUSTOMER of software development -- mainly websites. With this new role comes new concerns. As a programmer i know how solid an application becomes when it is properly layered, and I want to use this knowledge in my new job. I don't want business logic in my presentation layer, and certainly not presentation stuff in my data layer. Thus, I want to be able to demand from my supllier that they document the level of layering, and how neat and consistent the layering is. The big question is: How is the level of layering documented to me as a customer, and is that a reasonable demmand for me to have, so I don't have to look in the code (I'm not supposed to do that anymore)?

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• Heterogén adatelérés OWB-vel: ODI EE Enterprise ETL

  - by Fekete Zoltán

  Az elozo ketto blogbejegyzéshez kapcsolódva felmerül a kérdés: Hogyan lehet az Oracle Warehouse Builderrel heterogén adatforrásokat elérni? Ajánlott olvasmány: Oracle Warehouse Builder 11gR2: OWB ETL Using ODI Knowledge Modules Természetesen az OWB az Oracle Database Heterogeneous Services-zel ODBC-vel illetve Oracle Gateway-k alkalmazásával eddig is lehetett mindenféle ODBC kompatibilis továbbá mainframe-es adatbázisokat elérni. Oracle Database Gateways: MS SQL Server, Sybase, Teradata, Informix, ODBC, DRDA, APPC, WebSphere MQ, DB2, DB2/400. A megfelelo Application Adapters megvásárlásával lehet csatlakozni az OWB-vel például a következo forrásokhoz: SAP, Oracle E-Business Suite, Peoplesoft, Siebel, Oracle Customer Data Hub (CDH), Universal Customer Master (UCM), Product Information Management (PIM). Az OWB 11gR2-tol kezdve az OWB tudja használni az Oracle Data Integrator Knowledge moduljait a heterogén adatelérésre, ez JDBC-vel illetve más heterogén elérési módokkal. Ajánlott olvasmány: Oracle Warehouse Builder 11gR2: OWB ETL Using ODI Knowledge Modules Letöltés: Oracle Warehouse Builder. BTW az OWB Java-s kliens szoftver Linux-on és Windows-on is használható. A szerver oldal pedig természetesen az Oracle adatbázisban fut: Solaris, Linux, HP-UX, AIX, Windows operációs rendszereken.

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• Oracle ERP Cloud Solution Defines Revenue Recognition Software Market

  - by Steve Dalton

  Normal 0 false false false EN-US X-NONE X-NONE Revenue is a fundamental yardstick of a company's performance, and one of the most important metrics for investors in the capital markets. So it’s no surprise that the accounting standard boards have devoted significant resources to this topic, with a key goal of ensuring that companies use a consistent method of recognizing revenue. Due to the myriad of revenue-generating transactions, and the divergent ways organizations recognize revenue today, the IFRS and FASB have been working for 12 years on a common set of accounting standards that apply to all industries in virtually all countries. Through their joint efforts on May 28, 2014 the FASB and IFRS released the IFRS 15 / ASU 2014-9 (Revenue from Contracts with Customers) converged accounting standard. This standard applies to revenue in all public companies, but heavily impacts organizations in any industry that might have complex sales contracts with multiple distinct deliverables (obligations). For example, an auto dealer who bundles free service with the sale of a car can only recognize the service revenue once the owner of the car brings it in for work. Similarly, high-tech companies that bundle software licenses, consulting, and support services on a sales contract will recognize bundled service revenue once the services are delivered. Now all companies need to review their revenue for hidden bundling and implicit obligations. Numerous time-consuming and judgmental activities must be performed to properly recognize revenue for complex sales contracts. To illustrate, after the contract is identified, organizations must identify and examine the distinct deliverables, determine the estimated selling price (ESP) for each deliverable, then allocate the total contract price to each deliverable based on the ESPs. In terms of accounting, organizations must determine whether the goods or services have been delivered or performed to the customer’s satisfaction, then either book revenue in the current period or record a liability for the obligation if revenue will be recognized in a future accounting period. Oracle Revenue Management Cloud was architected and developed so organizations can simplify and streamline revenue recognition. Among other capabilities, the solution uses business rules to efficiently identify and examine contracts, intelligently calculate and allocate deliverable prices based on prescribed inputs, and accurately recognize revenue for each deliverable based on customer satisfaction. "Oracle works very closely with our customers, the Big 4 accounting firms, and the accounting standard boards to deliver an adaptive, comprehensive, new generation revenue recognition solution,” said Rondy Ng, Senior Vice President, Applications Development. “With the recently announced IFRS 15 / ASU 2014-9, Oracle is ready to support customer adoption of the new standard with our Revenue Management Cloud,” said Rondy. Oracle Revenue Management Cloud, an integral part of Oracle Financials Cloud, helps organizations comply with accounting standards, provides them with confidence that reported revenue is materially accurate, and simplifies the accounting process for revenue recognition. Stay tuned to this blog for regular updates on Oracle Revenue Management Cloud. We also invite you to review our new oracle.com ERP pages @ oracle.com/erp. We will be updating these pages very soon with more information about Oracle Revenue Management Cloud.

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• World Record Oracle E-Business Consolidated Workload on SPARC T4-2

  - by Brian

  Oracle set a World Record for the Oracle E-Business Suite Standard Medium multiple-online module benchmark using Oracle's SPARC T4-2 and SPARC T4-4 servers which ran the application and database. Oracle's SPARC T4 servers demonstrate performance leadership and world-record results on Oracle E-Business Suite Applications R12 OLTP benchmark by publishing the first result using multiple concurrent online application modules with Oracle Database 11g Release 2 running Solaris.   This results shows that a multi-tier configuration of SPARC T4 servers running the Oracle E-Business Suite R12.1.2 application and Oracle Database 11g Release 2 is capable of supporting 4,100 online users with outstanding response-times, executing a mix of complex transactions consolidating 4 Oracle E-Business modules (iProcurement, Order Management, Customer Service and HR Self-Service).   The SPARC T4-2 server in the application tier utilized about 65% and the SPARC T4-4 server in the database tier utilized about 30%, providing significant headroom for additional Oracle E-Business Suite R12.1.2 processing modules, more online users, and future growth.   Oracle E-Business Suite Applications were run in Oracle Solaris Containers on SPARC T4 servers and provides a consolidation platform for multiple E-Business instances.   Performance Landscape Multiple Online Modules (Self-Service, Order-Management, iProcurement, Customer-Service) Medium Configuration System Users AverageResponse Time 90th PercentileResponse Time SPARC T4-2 4,100 2.08 sec 2.52 sec Configuration Summary Application Tier Configuration: 1 x SPARC T4-2 server 2 x SPARC T4 processors, 2.85 GHz 256 GB memory 3 x 300 GB internal disks Oracle Solaris 10 Oracle E-Business Suite 12.1.2 Database Tier Configuration: 1 x SPARC T4-4 server 4 x SPARC T4 processors, 3.0 GHz 256 GB memory 2 x 300 GB internal disks Oracle Solaris 10 Oracle Solaris Containers Oracle Database 11g Release 2 Storage Configuration: 1 x Sun Storage F5100 Flash Array (80 x 24 GB flash modules) Benchmark Description The Oracle R12 E-Business Suite Standard Benchmark combines online transaction execution by simulated users with multiple online concurrent modules to model a typical scenario for a global enterprise. The online component exercises the common UI flows which are most frequently used by a majority of our customers. This benchmark utilized four concurrent flows of OLTP transactions, for Order to Cash, iProcurement, Customer Service and HR Self-Service and measured the response times. The selected flows model simultaneous business activities inclusive of managing customers, services, products and employees. See Also Oracle R12 E-Business Suite Standard Benchmark Results Oracle R12 E-Business Suite Standard Benchmark Overview Oracle R12 E-Business Benchmark Description E-Business Suite Applications R2 (R12.1.2) Online Benchmark - Using Oracle Database 11g on Oracle's SPARC T4-2 and Oracle's SPARC T4-4 Servers oracle.com SPARC T4-2 Server oracle.com OTN SPARC T4-4 Server oracle.com OTN Oracle E-Business Suite oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN Disclosure Statement Oracle E-Business Suite R12 medium multiple-online module benchmark, SPARC T4-2, SPARC T4, 2.85 GHz, 2 chips, 16 cores, 128 threads, 256 GB memory, SPARC T4-4, SPARC T4, 3.0 GHz, 4 chips, 32 cores, 256 threads, 256 GB memory, average response time 2.08 sec, 90th percentile response time 2.52 sec, Oracle Solaris 10, Oracle Solaris Containers, Oracle E-Business Suite 12.1.2, Oracle Database 11g Release 2, Results as of 9/30/2012.

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• 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

  - by charles.knapp

  The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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• Tips on ensuring Model Quality

  - by [email protected]

  Given enough data that represents well the domain and models that reflect exactly the decision being optimized, models usually provide good predictions that ensure lift. Nevertheless, sometimes the modeling situation is less than ideal. In this blog entry we explore the problems found in a few such situations and how to avoid them.1 - The Model does not reflect the problem you are trying to solveFor example, you may be trying to solve the problem: "What product should I recommend to this customer" but your model learns on the problem: "Given that a customer has acquired our products, what is the likelihood for each product". In this case the model you built may be too far of a proxy for the problem you are really trying to solve. What you could do in this case is try to build a model based on the result from recommendations of products to customers. If there is not enough data from actual recommendations, you could use a hybrid approach in which you would use the [bad] proxy model until the recommendation model converges.2 - Data is not predictive enoughIf the inputs are not correlated with the output then the models may be unable to provide good predictions. For example, if the input is the phase of the moon and the weather and the output is what car did the customer buy, there may be no correlations found. In this case you should see a low quality model.The solution in this case is to include more relevant inputs.3 - Not enough cases seenIf the data learned does not include enough cases, at least 200 positive examples for each output, then the quality of recommendations may be low. The obvious solution is to include more data records. If this is not possible, then it may be possible to build a model based on the characteristics of the output choices rather than the choices themselves. For example, instead of using products as output, use the product category, price and brand name, and then combine these models.4 - Output leaking into input giving the false impression of good quality modelsIf the input data in the training includes values that have changed or are available only because the output happened, then you will find some strong correlations between the input and the output, but these strong correlations do not reflect the data that you will have available at decision (prediction) time. For example, if you are building a model to predict whether a web site visitor will succeed in registering, and the input includes the variable DaysSinceRegistration, and you learn when this variable has already been set, you will probably see a big correlation between having a Zero (or one) in this variable and the fact that registration was successful.The solution is to remove these variables from the input or make sure they reflect the value as of the time of decision and not after the result is known. 

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• ArchBeat Link-o-Rama for 2012-04-11

  - by Bob Rhubart

  Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 OTN Architect Day - Reston, VA - May 16 www.oracle.com The live one-day event in Reston, VA brings together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s solution architects regularly face. Registration is free, but seating is limited. InfoQ: Seven Secrets Every Architect Should Know www.infoq.com Frank Buschmann’s secrets: User Tasks-based Design, Be Minimalist, Ensure Visibility of Domain Concepts, Use Uncertainty as a Driver, Design Between Things, Check Assumptions, Eat Your Own Dog Food. Roadmaps for the IT shop’s evolution | Andy Mulholland www.capgemini.com Andy Mulholland discusses "the challenge of new technology and the disruptive change it brings, together with the needs to understand and plan, or even try to gain control of end-users implementations." Drive Online Engagement with Intuitive Portals and Websites | Kellsey Ruppel blogs.oracle.com "The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance," says WebCenter blogger Kellsey Ruppel. "And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more." New Exadata Customer Cases | Javier Puerta blogs.oracle.com Javier Puerta shares links to four new customer use cases featuring details on the solutions implemented at each of these sizable companies. Invoicing: It's time to catch up! | Jesper Mol www.nl.capgemini.com Capgemini's Jesper Mol diagrams an e-invoicing solution that includes Oracle Service Bus. Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri blogs.oracle.com Shub Lahiri shares a brief overview outlining the steps required to build such a simple project with Oracle Service Bus 11g and SAP Adapter for the PS3 release. Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. Thought for the Day "Today, most software exists, not to solve a problem, but to interface with other software." — I. O. Angell

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• Nortel CVAS Unveils Scalable Hosted VoIP Solution

  Provides a gradual IP migration path for large enterprises and agencies, strong customer control.

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• How to enable customers to use their own domain for sites hosted by me

  - by Scott

  I am thinking of running a self-site builder. But was wondering how would I allow customers to use their own domains that they already own. Is that even possible? Let's say my site is www.bestsitebuildingwebsite.com and each customer has urls like this www.bestsitebuildingwebsite.com/frances www.bestsitebuildingwebsite.com/eden www.bestsitebuildingwebsite.com/john And a customer has a domain called widgets.com Is it actually possible domain widgets.com to go to my site somehow and have HASHES on the URL still work (my site makes use of hashes for AJAX queries). And their site still have good SEO with Google? Thanks Scott

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• Enterprise MDM: Rationalizing Reference Data in a Fast Changing Environment

  - by Mala Narasimharajan

  By Rahul Kamath Enterprises must move at a rapid pace to establish and retain global market leadership by continuously focusing on operational efficiency, customer intimacy and relentless execution. Reference Data Management    As multi-national companies with a presence in multiple industry categories, market segments, and geographies, their ability to proactively manage changes and harness them to align their front office with back-office operations and performance management initiatives is critical to make the proverbial elephant dance. Managing reference data including types and codes, business taxonomies, complex relationships as well as mappings represent a key component of the broader agenda for enabling flexibility and agility, without sacrificing enterprise-level consistency, regulatory compliance and control. Financial Transformation  Periodically, companies find that processes implemented a decade or more ago no longer mirror the way of doing business and seek to proactively transform how they operate their business and underlying processes. Financial transformation often begins with the redesign of one’s chart of accounts. The ability to model and redesign one’s chart of accounts collaboratively, quickly validate against historical transaction bases and secure business buy-in across multiple line of business stakeholders, while continuing to manage changes within the legacy general ledger systems and downstream analytical applications while piloting the in-flight transformation can mean the difference between controlled success and project failure. Attend the session titled CON8275 - Oracle Hyperion Data Relationship Management: Enabling Enterprise Transformation at Oracle Openworld on Monday, October 1, 2012 at 4:45pm in Ballroom A of the InterContinental Hotel to learn how Oracle’s Data Relationship Management solution can help you stay ahead of the competition and proactively harness master (and reference) data changes to transform your enterprise. Hear in-depth customer testimonials from GE Healthcare and Old Mutual South Africa to learn how others have harnessed this technology effectively to build enduring competitive advantage through business process innovation and investments in master data governance. Hear GE Healthcare discuss how DRM has enabled financial transformation, ERP consolidation, mergers and acquisitions, and the alignment reference data across financial and management reporting applications. Also, learn how Old Mutual SA has upgraded to EBS R12 Financials and is transforming the management of chart of accounts for corporate reporting. Separately, an esteemed panel of DRM customers including Cisco Systems, Nationwide Insurance, Ralcorp Holdings and Mentor Graphics will discuss their perspectives on how DRM has helped them address business challenges associated with enterprise MDM including major change management initiatives including financial transformations, corporate restructuring, mergers & acquisitions, and the rationalization of financial and analytical master reference data to support alternate business perspectives for the alignment of EPM/BI initiatives. Attend the session titled CON9377 - Customer Showcase: Success with Oracle Hyperion Data Relationship Management at Openworld on Thursday, October 4, 2012 at 12:45pm in Ballroom of the InterContinental Hotel to interact with our esteemed speakers first hand.

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• Oracle ETPM is renamed Oracle Public Sector Revenue Management (PSRM)

  - by Rick Finley

  We are excited to announce to that with the upcoming release of v2.4, we are renaming ETPM to Oracle Public Sector Revenue Management (Oracle PSRM).  This is a pure name change, and all terms and conditions for existing customer licensing remain unchanged.  We feel that this updated naming is a better reflection of our current customer base, which includes tax revenue for many Departments of Revenue, as well as agencies that at manage non-tax revenue, such as regulatory fees, loans, and social benefits.    Please note, as part of this name change, related products in the Oracle ETPM family, such as Oracle Tax Analytics, and Oracle ETPM Self Service, will be renamed at their next major product release to align to the Oracle PSRM theme.   

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• Company Administrators: Stay Alert!

  - by Pete

  Some of our customers choose to use the Themes feature to rebrand their Training and Support Center link, and redirect it to an internal support site. If your company does this, we strongly advise that for your employees that have the Administrator role, you maintain a separate theme that keeps the Administrator's Training and Support link pointed to the CRM On Demand Training and Support Center, and not redirect it to an internal support site. Why? The company administrator needs access to the Training and Support Center because it gives them pod-specific application alerts on the Support tab and pod-specific release information on the Release Info tab. If a customer no longer has access to the Training and Support Center URL because they have already rebranded that link, they can contact Customer Care to request it again.  

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• Email Content creation | Proper design

  - by Umesh Awasthi

  Working on an E commerce application where we need to send so many email to customer like Registration email Forget Password Order placed There are many other emails that can be sent, I already have emailService in place which is responsible for sending email and It needs an Email object, Everything is working find, but I am struck at one point and not sure how best this can be done. We need to create content so as it can be passed to emailService and not sure how to design this. For example, in Customer registration, I have a customerFacade which is working between Controller and ServiceLayer, I just want to delegate this Email Content creation work away from Facade layer and to make it more flexible. Currently I am creating Registration email content inside customerFacade and some how I am not liking this way, since that means for each email, I need to create content in respective Facade. What is best way to go or current approach is fine enough?

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• Using Oracle BPM to Extend Oracle Applications

  - by Michelle Kimihira

  Author: Srikant Subramaniam, Senior Principal Product Manager, Oracle Fusion Middleware Customers often modify applications to meet their specific business needs - varying regulatory requirements, unique business processes, product mix transition, etc. Traditional implementation practices for such modifications are typically invasive in nature and introduce risk into projects, affect time-to-market and ease of use, and ultimately increase the costs of running and maintaining the applications. Another downside of these traditional implementation practices is that they literally cast the application in stone, making it difficult for end-users to tailor their individual work environments to meet specific needs, without getting IT involved. For many businesses, however, IT lacks the capacity to support such rapid business changes. As a result, adopting innovative solutions to change the economics of customization becomes an imperative rather than a choice. Let's look at a banking process in Siebel Financial Services and Oracle Policy Automation (OPA) using Oracle Business Process Management. This approach makes modifications simple, quick to implement and easy to maintain/upgrade. The process model is based on the Loan Origination Process Accelerator, i.e., a set of ready to deploy business solutions developed by Oracle using Business Process Management (BPM) 11g, containing customizable and extensible pre-built processes to fit specific customer requirements. This use case is a branch-based loan origination process. Origination includes a number of steps ranging from accepting a loan application, applicant identity and background verification (Know Your Customer), credit assessment, risk evaluation and the eventual disbursal of funds (or rejection of the application). We use BPM to model all of these individual tasks and integrate (via web services) with: Siebel Financial Services and (simulated) backend applications: FLEXCUBE for loan management, Background Verification and Credit Rating. The process flow starts in Siebel when a customer applies for loan, switches to OPA for eligibility verification and product recommendations, before handing it off to BPM for approvals. OPA Connector for Siebel simplifies integration with Siebel’s web services framework by saving directly into Siebel the results from the self-service interview. This combination of user input and product recommendation invokes the BPM process for loan origination. At the end of the approval process, we update Siebel and the financial app to complete the loop. We use BPM Process Spaces to display role-specific data via dashboards, including the ability to track the status of a given process (flow trace). Loan Underwriters have visibility into the product mix (loan categories), status of loan applications (count of approved/rejected/pending), volume and values of loans approved per processing center, processing times, requested vs. approved amount and other relevant business metrics. Summary Oracle recommends the use of Fusion Middleware as an extensions platform for applications. This approach makes modifications simple, quick to implement and easy to maintain/upgrade applications (by moving customizations away from applications to the process layer). It is also easier to manage processes that span multiple applications by using Oracle BPM. Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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• What's Your Supply Chain+Manufacturing Strategy for Success

  - by [email protected]

  Forward thinking enterprises look to eliminate their dependence on legacy applications that manage information in batch - replacing them with real-time integrated/modern information managment. With rapid manufacturing and global supply chains much more complex today, with the pace of chance ever increasing, leading organizations need better ways to orchestrate their supply chain synchronization with their partner and customer base. EM magazine Mar/Apr'10 edition, covers this topic in an article "Strategising for Success" pgs 26-27, and discusses the available options to organizations as they drive improvements in the levels of collaboration with their partners, suppliers, shippers, distributors and ultimately their end-users, the customer! I'll past the link to the article here as soon as i validate/confirm it.

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• Supercharging the Performance of Your Front-Office Applications @ OOW'12

  - by Sanjeev Sharma

  [Re-posted from here.] You can increase customer satisfaction, brand equity, and ultimately top-line revenue by deploying  Oracle ATG Web Commerce, Oracle WebCenter Sites, Oracle Endeca applications, Oracle’s  Siebel applications, and other front-office applications on Oracle Exalogic, Oracle’s combination  of hardware and software for applications and middleware. Join me (Sanjeev Sharma) and my colleague, Kelly Goetsch, at the following conference session at Oracle Open World to find out how Customer Experience can be transformed with Oracle Exalogic: Session:  CON9421 - Supercharging the Performance of Your Front-Office Applications with Oracle ExalogicDate: Wednesday, 3 Oct, 2012Time: 10:15 am - 11:15 am (PST)Venue: Moscone South (309)

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• New Exadata, Exalogic, Exalytics Public References

  - by Javier Puerta

  Deutschetelekom (Germany) Exalytics, OBIEE, Essbase, ACS (with partners T-Systems and Deloitte Consulting) - Published: June 04, 2014 Daelim Industrial (Korea) [Korean] Oracle Exalytics, Oracle Exadata, Oracle Hyperion (with partner Kolon Benit) - Published: May 29, 2014 Algar Telecom (Brazil) [also in Portuguese] Oracle Exadata, Oracle Advanced Customer Support Services - Published: May 23, 2014 Globacom (Nigeria) [also in Spanish] Big Data Appliance, NoSQL DB Community Edition, ACS (with partner mCentric, Ltd.) - Published: May 22, 2014 MagtiCom LTD (Georgia) Oracle Exadata, Oracle Consulting (with partner UGT) - Published: May 21, 2014 Hospital Alemão Oswaldo Cruz (Brazil - local language) Oracle Exadata, Oracle Active Data Guard, Oracle ZFS (with partner Teiko) - Published: May 13, 2014 Accelya Kale (India) Oracle Exadata (with partner Softcell Technologies Limited) - Published: May 12, 2014 Autoridade Tributária e Aduaneira (Portugal) [also Portuguese] Exadata, Exalogic (with partner Timestamp) - Published: May 06, 2014 Reliance Commercial Finance (India) Oracle Exadata, Oracle Exalogic, Oracle WebLogic Suite, Oracle Advanced Customer Support Services - Published: May 01, 2014

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• Magento Checkout options

  - by graham barnes

  Hi I want to add some options to my magento, lets say i print on clothing, a customer buys some t-shirts, shirts and jackets from me, it totals to £60+ VAT on the checkout area where i signup and not before I need to add an option where I can add a text box and upload option, can i do this? I ideally then want to add some pricing options if the user has chosen to add some branding to a product or multiple products e.g. if the branding was on the top right of the shirt it will cost £5.00, if on the back it costs £7.00 etc all if possible to be done via the admincp. I also want an option so when they upload their logo for the first time they are charged a one off charge, like a setup fee but If the customer has allready sent in there logo then no charge applies. thanks Graham

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• Innovare e creare valore si può ancora fare?

  - by Silvia Valgoi

  In un momento in cui parole come social networking, Web 2.0, e-commerce, mobilità e multicanalità, cloud computing sono sulla bocca di tutti abbiamo deciso di fermare questo turbinio di bla, bla, bla e prenderci del tempo per condividerne con voi significati ed opportunità. Questi sono gli obiettivi del Sales & Marketing Summit che si terrà il prossimo 28 marzo 2012: Conoscere in anteprima Oracle Fusion CRM, la soluzione di nuova generazione per migliorare e incrementare l'efficacia dei processi di Vendita e Marketing. Scoprire come costruire i processi più innovativi di Customer Experience. Incontrare i nostri esperti e sperimentare le nuove soluzioni di Oracle grazie alle Sessioni Interattive dedicate a Fusion CRM e alla Customer Experience. Confrontarti e condividere idee per innovare   Ti aspettiamo!

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• Supply Chain Professionals: Get Connected, Stay Current

  - by Stephen Slade

  Each day, thousands of supply chain professionals like you face challenges to lower inventory, collaborate better with distant partners and stretch the value from depleting resources.  Meeting ever-changing customer demands, with products getting to market faster and lifecycles shortning, the challenges grow even faster.  How do we respond? It’s amazing how much material is available on-line for our supply chain community. Many want to stay informed and be connected with better information. One great way to stay current on rapidly changing markets and solutions is to subscribe to the Value Chain Transformation newsletter published quarterly by the content staff at Oracle. In this edition, there’s a few great articles on Cloud, OpenWorld, events and products with solid customer testimony to share with you, our supply chain community.  Below is the link to the newsletter and how to subscribe Sept ‘12 Value Chain Newsletter: http://www.oracle.com/us/corporate/newsletter/archive/value-chain-and-procurement-1559127.html Subscription information is located at the bottom of the newsletter.

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