Frequently Asked Questions about Latest EBS Support Changes
- by Steven Chan (Oracle Development)
Two important changes to the Oracle Lifetime Support policies for
Oracle E-Business Suite were announced at OpenWorld. These
changes affect EBS Releases 11i and 12.1.
The changes are detailed in this My Oracle Support document:
E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1)
A new document answering the top Frequently Asked Questions about these support changes is now available:
E-Business Suite Releases - Support Policy FAQ (Note 1494891.1)
Questions answered in this new FAQ include:
Why is Oracle providing an exception for Severity 1 Production Support for the first year of Sustaining Support for EBS 11.5.10?
Will customers need to purchase an additional contract for the 11.5.10 Exception to Sustaining Support?
What defines Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support?
What are the differences in the Lifetime Support Policy feature benefits from Extended Support to the Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support?
More questions about US 1099, Payroll legislative updates, security patches, and more
1. Changes for EBS 11i Sustaining Support
The first change is that we will be providing an exception for the first 13 months of Sustaining
Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from
December 1, 2013 – December 31, 2014. This exception support will be
comprised of three components:
New fixes for Severity 1 production
issues
United States Form 1099 2013 year-end updates
Payroll regulatory updates for the United States, Canada, United
Kingdom, and Australia for fiscal years ending in 2014
Customers environments must have the minimum baseline patches (or
above) for new Severity 1 production bug fixes as documented here:
Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1)
2. Changes for EBS 12.1 Extended Support
More time: Extended Support period for E-Business Suite Release 12.1 has been
extended by nineteen months through December, 2018. Customers with an active Oracle Premier
Support for Software contract will automatically be entitled to
Extended Support for E-Business Suite 12.1.
Fees waived: Uplift fees are waived for all years of Extended Support (June, 2014 –
December. 2018) for customers with an active Oracle Premier Support for
Software contract. During this period, customers will receive all of the
components of Extended Support at no additional cost other than their
fees for Software Update License & Support.
Where can I learn more?
There are two interlocking policies that affect the E-Business
Suite: Oracle's Lifetime Support policies for each EBS release
(timelines which were updated by this announcement), and the Error
Correction Support policies (which state the minimum baselines for new
patches).
For more information about how these policies interact, see:
Understanding Support Windows for E-Business Suite Releases
What about E-Business Suite technology stack components?Things
get more complicated when one considers individual techstack components
such as Oracle Forms or the Oracle Database. To learn more about the interlocking EBS+techstack component support
windows, see these two articles:
On Apps Tier Patching and Support: A Primer for E-Business Suite Users
On Database Patching and Support: A Primer for E-Business Suite Users
Related Articles
Extended Support Fees Waived for E-Business Suite 11i and 12.0
EBS 12.0 Minimum Requirements for Extended Support Finalized
