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  • Hello to the world of EM

    - by Pankaj
    Its been an year since i moved to my new role as Product Manager for Enterprise Manager & time flew like anything specially with activities like Product Beta's , Pre-launch Activity , Oracle Open World , Product Launch , Collateral creation (white-papers , video , demos etc)  & 100's of others things . Now finally i have decided to revive this blog & start sharing my experience on Em12 .

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • 10 Tips for Partners - Oracle PartnerNetwork Exchange Planning

    - by Get_Specialized!
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With the Oracle PartnerNetwork Exchange @ Oracle OpenWorld 2012 just around the corner, here are 10 tips to aid partners in planning and preparation. Before you arrive, select the Oracle PartnerNetwork Exchange Sessions you and your team will attend Signup for the Test Fest and the exams you and your team can take while attending Review the Subject Area Focus on Documents to help you zero in on the Oracle OpenWorld sessions to attend Use the handy floor plans to get familiar with what is where in the exposition hall this year before you arrive Sunday just after lunch at 1pm, attend the PartnerNetwork Exchange keynote , Moscone North, Hall D, followed by the session track kickoffs Sunday night , 7:30pm – 10:30 pm , checkout the OPN AfterDark Reception where you can meet and network with contacts from around the world On Sunday and Monday, be sure check in with the Social Media Rally Coordinator for maximum social media expertise and exposure On Monday through Wednesday, meet with Oracle Partner representatives at the Oracle PartnerNetwork Lounge Moscone South, Exhibit Hall, Room 100 Take and share your PartnerNetwork pictures during the week with OPN on Instagram Be prepared to share with roving OPN team member reporters, how you are leveraging your OPN Specializations to provide innovative solutions and services for the Cloud. You never know – it could aid in getting you exposure as a possible speaker for next year’s event.

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  • tumblr blog under subdomain blog.mysite.com - do i still get the benefit?

    - by sam
    ive got a tumblr blog for my main site, i use it more as a proper blog with articles and images, rather than just a tumblog. The blog is mapped to blog.mydomain.com Becuase of the ease of 'social' reposting in tumblr people often repost my articles (which is great - Backlinks !) But all these links go back to my blog and not my main site which is a mydomain.com does google see blog.mydomain and mydomain as the same / linked item and is my main site getting the benefit of these links ?

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  • CentOS / Redhat: Setup NFS v4.0 File Server

    <b>nixCraft: </b>"How do I setup NFS v4.0 distributed file system access server under CentOS / RHEL v5.x for sharing files with UNIX and Linux workstations? How to export a directory with NFSv4? How to mount a directory with NFSv4?"

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  • Stuff I learned at Innovate 2011

    - by David Dorf
    After returning from the NRF Innovate 2011 conference, I picked up few nuggets I thought I'd share here.  These thoughts are a bit random, but I hope they're useful nonetheless.Kevin Kelly opened the conference with six verbs that represent the future.  They were Screening, Interacting, Sharing, Accessing, Flowing, and Generating.  It struck me that these are all ways in which we merge the digital and physical worlds.  The internet of things continues to gain momentum.Some buzzwords:  deal economy, subscription commerce, discovery (instead of search), curationThat last one, curation, came up over and over.  Retailers, especially those in fashion, are finding value in helping their customers organize and present their own collections.  Social media has made sharing such collections easy, and mobile lets them take those ideas into the stores.  Mannequins are becoming less relevant.I heard from both HauteLook and Gilt Groupe (flash sale retailers) that a large percentage of their visits come from mobile devices, and most of those are iOS devices.  I find it interesting that even though Android has passed iPhone in units shipped (and will eventually pass iOS as a whole), its still the Apple crowd that leads the way.RadioShack mentioned their Holiday Heroes campaigned was very successful.  They asked their Foursquare users to check-in at a gym, coffee shop, and transportation hub as part of being a hero.  For this feat, customers were awarded a special badge that was worth 20% off at their next store visit. They claim a 3.5x increase in ticket size vs. regular check-in customers, and a 5x increase vs those that don't check-in at all.I also learned of RadioShack's #28 campaign, which is apparently one of the largest Twitter trends ever.  Their partnership with LIVESTRONG has gotten them followers, impressions, and credit for supporting the fight against cancer.The guys at Invodo showed the importance of video to e-commerce.  They gave compelling examples of how video can show customers the value of products better than just words.The highlight of the show was Guy Kawasaki's talk on innovation, which was not only informative but also peppered with humor and personality.  Back in the early days of the internet boom, Guy turned down the CEO position at Yahoo! because the commute was too long.  By his calculation, that was a $2B mistake.There are other good accounts of the conference at the NRF Blog.

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  • Free eBooks - SQL Server and other Microsoft Technologies

    - by Greg Low
    Great to see the advice from Gail Erickson about the release of a number of SQL Server related eBooks on the new Microsoft eBook Gallery site. It's good to see this sort of content moving over to eBook formats.The e-books that are currently available include: SQL Server 2012 Transact-SQL DML Reference Master Data Services Capacity Guidelines Microsoft SQL Server AlwaysOn Solutions Guide for High Availability and Disaster Recovery QuickStart: Learn DAX Basics in 30 Minutes Microsoft SQL Server Analysis Services Multidimensional Performance and Operations Guide You'll find details of them here: http://social.technet.microsoft.com/wiki/contents/articles/11608.e-book-gallery-for-microsoft-technologies.aspx

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  • Is the Website Dead?

    Has social networking become "the" way to be found on the World Wide Web? What is the impact of this frenzy of online activity? Is this networking phenomenon fast replacing the "traditional" website?

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  • Welcome

    - by 13DaysaWeek
    Greetings! Let me start with an introduction.  My name is Chris House.  I'm a consultant with Digineer, a management and technology consultant firm in the Twin Cities of Minneapolis/St. Paul, Minnesota.  My particular area of focus is on middle tier technologies such as BizTalk, WCF, etc. I'm looking forward to sharing some of the interesting tidbits I come across during the course of my work.

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  • Non-intentional hosting of material that is protected by copyright law

    - by spacemonkey
    I am interested how copyright law works in the case of Rapidshare, Youtube and etc. Just hypothetically speaking, what if I create a website for uploading and sharing MP3 files, and some users start uploading songs in MP3 format that are protected by copyright laws. Can I get sued for this? Knowing that it wasn't me who uploaded that content? Thanks! PS. also maybe there is some good source where I could read about law cavities related to copyright material?

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  • Proper Method name for XML builder

    - by Wesley
    I think this is the right stack for this. I have a helper class which builds CAML queries (SharePoint XML for getting list items from SQL) There is one method that is flexibly used to build the queries that get all related votes and comments for a social item. I don't want to call it BuildVoteorCommentXML or something long winded like that. Is there a good naming convention for getting all Join/Foreign Key objects from a core object?

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  • Meet the WebCenter Product Marketing Team!

    - by Kellsey Ruppel
    As we wrap up this week recapping all the great things that happened at Oracle OpenWorld, we thought we'd share with our community the faces behind this blog and the Oracle WebCenter Product Marketing team! With the majority of the team working remotely, OpenWorld is the one time we are all together for an entire week. L to R: Lance Shaw (WebCenter Content), Christie Flanagan (WebCenter Sites), Peggy Chen (leads WebCenter product marketing), Kellsey Ruppel (WebCenter Portal & Oracle Social Network), & Michael Snow (WebCenter Suite).

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  • 8 Free WordPress Instagram Plugins

    - by Ravish
    Instagram is a fast, funny and more beautiful free photo-sharing app. You can transfer a picture or snap as according you by giving a great look to picture. You can share the instagram photos to your friend via any social network site with all update which you have make. There are several WordPress Plugin are [...] Related posts:10 WordPress Plugins For Google Adsense Best & Free 4 Amazon Affiliate Plugins For WordPress Integrating Flickr with WordPress

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  • Leveraging Search Engine Optimization

    More and more companies are strengthening their online presence by using a combination of online and offline marketing tools and techniques. Search engine optimization, presence on social media as well as YouTube and MySpace promotions can serve as powerful tools in your website marketing arsenal.

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  • Getting user generated content with no titles to rank

    - by hugo
    We are creating a site that allows users to generate content. The user is provided with a text field only (no title), similar to Twitter, Facebook, and Google+. Each piece of content created by the users will have a dedicated page/URL. Since the page has no title, I was wondering how search engines will index and display our pages. If the content was shared on other social networks, what will those results look like if there is no title for the open graph or Twitter tags?

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  • It's All In The Cloud

    - by Natalia Rachelson
    People turned out in droves for Steve Miranda's Apps Cloud General Session. Steve, as engaging as ever, covered our Apps strategy in the cloud and reinforced that Oracle has a complete set of cloud services including: •    Human Capital Management•    Talent Management•    Sales and Marketing•    Customer Service and Support•    Financial Management•    Procurement, Sourcing, and Inventory•    Project Portfolio Management•    Governance, Risk, and Compliance... all delivered on top of the Social, Platform, and Common Infrastructure.Steve talked about Fusion being the centerpiece of our Cloud Services. The fact that Fusion is 100 percent standards based is a big, big deal! In addition, our ERP Cloud Service is the most complete cloud service on the market. And email marketing is dead -- social marketing is where the action is. It's also where Oracle is investing heavily from a Sales & Marketing Cloud perspective. Steve covered the strategic acquisitions Oracle has made to enhance our organic Cloud offering. Specifically, Oracle bought RightNow to make our Customer Service and Support Cloud service complete. We also bought Taleo to add Recruiting and Learning capabilities to our Talent Management Cloud. Steve talked about our customers and how they are benefiting from the use of a variety of our Cloud Services. Red Robin is driving lower labor and food costs with Oracle ERP Cloud Service. He used Elizabeth Arden as the profile customer for HCM and Talent Management Service, UBS for HCM and Talent Management Service, and Brocade for Talent Management. All these customers are benefiting from a comprehensive and fully integrated HR platform that aligns compensation with performance and enhances workforce motivation and retention. At the same time, Hitachi Data Systems is using Oracle Taleo Performance Management Cloud to recruit the right competencies, pinpoint areas of improvement, and develop and monitor employee goals to support the global account organization. KLM and Overstock.com are gaining the benefits of Oracle's Customer Service and Support Service from RightNow by better engaging and serving customer needs online and through call centers. And last but not least, Graco and Key Energy are leveraging mobility features and sales forecasting and territory management capabilities within the Oracle Sales and Marketing Service. They expect to gain better visibility to sales information and drive more efficient sales campaigns and empower their sales force with data they need to make sales. Overall, Oracle Apps Cloud Services are enjoying a significant momentum in the marketplace. Steve projected an air of confidence and enthusiasm highlighting Oracle's latest successes with Cloud services.

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  • Customer Experience and BPM – From Efficiency to Engagement

    - by Ajay Khanna
    Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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  • The Advantages of Using SEO For Your Website

    If you've engaged in online marketing then you will know that there are numerous ways in which to implement this. Some of these methods include, pay per click, email marketing, lead generation, social media and plenty more. There is one method however which should be used as part of any online marketing strategy; this is search engine optimisation (SEO).

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • OpenWorld in Small Bites

    - by Kathryn Perry
    Fifty thousand attendees -- that's bigger than the cities some of us live in. Monday morning it took 20 minutes to get from Hall D in Moscone North to a conference room in Moscone South -- the crowds were crushing! A great start to a great week! Larry is as big a name as ever on the program schedule and on the Moscone stage. People were packed in Hall D and clustered around every big screen TV. He stayed on script as he laid out Oracle's SaaS, PaaS, and IaaS strategies. Every seat in Chris Leone's Fusion Apps Cloud Overview was filled on Monday morning. Oracle employees who wanted to get in were turned away. And the same thing happened in the repeat session on Wednesday. Our newest suite of apps is hot! Speaking of hot, the weather was made to order. Then it turned very San Francisco-like on Wednesday afternoon. Downright cold for those who trusted SF temps to hold in the 80's. Who did you follow on Twitter during the conference? So many voices, opinions, and convos! Great combo of social media and sharp minds. Be sure to follow @larryellison, @stevenrmiranda, and @Oracle for updates and MyPOVs. Keywords for the Apps customers at the conference were cloud, mobile, and social. Every day, every session, every speaker. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Word on the street is that OpenWorld has outgrown San Francisco -- but moving it seems unthinkable. The city isn't just a backdrop for an industry conference - it's a headliner right up there with Larry Ellison and Pearl Jam. As you can imagine, electrical outlets were in high demand at every venue. The most popular hotels and bars near Moscone designed their interiors around accessible electrical power strips. People are plenty willing to buy a drink while they grab a charge. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Treasure Island in the dark. Eddy Vedder has an amazing voice! And Kings of Leon over delivered on people's expectations. It was cold. It was windy. It was very fun. One analyst said it's the best customer appreciation party in the industry. 

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  • Our Favorite Highlights from OpenWorld 2012

    - by Kathy.Miedema
    By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.   Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?" We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.Jeremy Ashley, VP, Oracle Applications User Experience Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.   Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless.  Customers take part in a usability lab tour during OpenWorld 2012. Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West. Applications User Experience team members show eye-tracking and mobile demos at OOW. We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.   And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees.  For more information on our program and products like the new face of Fusion, please comment below. 

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  • Script to create or drop all primary keys now on TechNet Wiki.

    - by John Paul Cook
    I posted my script to create or drop all primary keys on the TechNet Wiki. You can find it at http://social.technet.microsoft.com/wiki/contents/articles/script-to-create-or-drop-all-primary-keys.aspx . I first published the script here in 2009 and I've always wanted a way for the community to enhance it or correct it. The TechNet Wiki makes that possible. Visit the Wiki and see if you like this approach to publishing scripts....(read more)

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