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  • Solera Networks Threat Predictions for 2012, Solutions

    Legitimate sites are often trusted by their visitors, which makes them a perfect target for cybercriminals. Solera lists attacks on legitimate, yet compromised sites as a growing trend for 2012 due to the increased amount of such sites containing unpatched vulnerabilities. Once compromised, hackers can use the legitimate sites to redirect unsuspecting visitors and put them in harm's way. According to Solera, malicious spam is another undesirable item that should increase in 2012. Various methods, such as email, instant messaging, attachments, malicious links, and social networks will cont...

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  • Make Money Online - Use SEO

    Do you want a method to improve your e-marketing results? Then you have to try to take advantage of search engine optimization (SEO) and social media optimization. In this article we are going to give you six helpful tips on doing just that.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • The State of the Internet -- Retail Edition

    - by David Dorf
    Over at Business Insider, there's a great presentation on the State of the Internet done in the Mary Meeker style.  Its 138 slides so I took the liberty of condensing it down to the 15 slides that directly apply to the retail industry.  However, I strongly recommend looking at the entire deck when you have time.  And while you're at it, Business Insider just launched a retail portal that's dedicated to retail industry content.  Please check it out as well.  My take-aways are below after the slide show. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; [Source: Business Insider] Here are a few things I took away from the statistics: Facebook and Twitter are in their infancy.  While all retailers should have social programs, search is still the driver and therefore should receive the lions share of investment.  Facebook referrals are up 92% year-over-year, but Google still does 80% of the referrals. E-commerce continues to grow at breakneck speed, but in-store commerce is still king. Stores are not showrooms yet.  And social commerce pure-plays like Gilt and Groupon are tiny but worthy of some attention. There are more smartphones than PCs on the internet, and the disparity will continue to grow. PC growth will be flat and Tablet use will continue to grow. Mobile accounts for 12% of all internet traffic. A quarter of smartphone sales come from China, so anyone with a presence there better have a strong mobile strategy. 38% of people have used their smartphone to make a purchase, and many use their smartphones inside stores.  Smartphones are a critical consumer tool for shopping. Mobile is starting to drive significant traffic to e-commerce sites, especially tablets.  Tablet strategies are crucial for retailers. Mobile payments from the likes of Paypal and Square are growing quickly.  It will be interesting to see how NFC plays in this area. Mobile operating systems are losing market share to iOS and Android.  I wonder in Microsoft can finally make a dent? The internet is being dominated by mobile devices, and retailers had better have a strong mobile strategy to meet consumer demand.

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  • Read How to Set Up a Website Here

    Websites are cool and most of the time free so it is understandable that a lot of people want to have one of their own. Social networking websites such as Facebook and MySpace has already made this possible but these websites provide limitations for their members.

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  • SQLU Professional Development Week: The Difference Between Your Business and Community Presence

    - by andyleonard
    Introduction Proto-earth , dinosaurs , and the days when your personal and business profiles were separate and distinct. What do these things all have in common? They are all in the past. Background Checks Corporate background checks now routinely include a search for social media profiles, forum posts, and blogs. As professionals are learning, the things you say and do in your "off-work hours" can and will be used against you - even after you're hired and have been doing the job awhile . One point?...(read more)

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  • How to share a folder without any issues when we have >20 machines in LAN ?

    - by Gaurang Agrawal
    Till date I have been sharing files through workgroup , using samba but I presume that this is not the right way as I had been facing so many issues with one or another computer . Machines are having same workgroup but even then problems are there . What will be the best way to handle this kind of issue ? PS : I am helping a school migrate from Windows to Ubuntu 12.04 LTS ( Teachers collaborate by working on different files saved in a shared folder in one of the computer )

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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • WebLogic Partner Community Newsletter May 2014

    - by JuergenKress
    Dear WebLogic Partner Community member, Registration for the Fusion Middleware Summer Camps 2014 is open – Register asap for one of our bootcamps August 4th – 8th 2014 in Lisbon. Please read details and pre-requisitions careful before you register. We expect that like in the past, the conference will be booked out soon! Thanks to you our WebLogic Specialized Partners Oracle is #1 for Worldwide Market-Share Total Software Revenue in the Application Platform Market Segment for 2013. Want to know why, get the new recipes for Oracle WebLogic 12.1.2. Looking for the right server to run WebLogic – try WebLogic on Oracle Database Appliance 2.9. Want to install WebLogic - Play around with WebLogic Maven Plug-In. Thanks for sharing all the additional WebLogic articles within the community: How to use NodeManager to control WebLogic Servers & Retrieving WebLogic Server Name and Port in ADF Application & Glassfish to WebLogic Migration & Advanced GPIO & Building Robots with Java Embedded & Quick & Dirty How-to Guide: Install GlassFish 4 on Raspberry Pi & New Release: Java Micro Edition (ME) 8. In our Development tool section Frank published Development - Performance and Tuning - Overview in the latest ADF Architecture TV channel. Many of our clients run forms applications, make sure you run it on WebLogic. Thanks for sharing all the additional development tool articles within the community: Using Oracle WebLogic 12c with NetBeans IDE & Consuming SOAP Service & Check Box Support in ADF Query & New release of the ADF EMG Audit Rules & Working with the Array Data Type in a Table & ADF client-side architecture - Select All & Book Review: NetBeans Platform for Beginners See you in Lisbon! To read the complete newsletter please visit http://tinyurl.com/WebLogicNewsMay2014 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Data Virtualization: Federated and Hybrid

    - by Krishnamoorthy
    Data becomes useful when it can be leveraged at the right time. Not only enterprises application stores operate on large volume, velocity and variety of data. Mobile and social computing are in the need of operating in foresaid data. Replicating and transferring large swaths of data is one challenge faced in the field of data integration. However, smaller chunks of data aggregated from a variety of sources presents and even more interesting challenge in the industry. Over the past few decades, technology trends focused on best user experience, operating systems, high performance computing, high performance web sites, analysis of warehouse data, service oriented architecture, social computing, cloud computing, and big data. Operating on the ‘dark data’ becomes mandatory in the future technology trend, although, no solution can make dark data useful data in a single day. Useful data can be quantified by the facts of contextual, personalized and on time delivery. In most cases, data from a single source may not be complete the picture. Data has to be combined and computed from various sources, where data may be captured as hybrid data, meaning the combination of structured and unstructured data. Since related data is often found across disparate sources, effectively integrating these sources determines how useful this data ultimately becomes. Technology trends in 2013 are expected to focus on big data and private cloud. Consumers are not merely interested in where data is located or how data is retrieved and computed. Consumers are interested in how quick and how the data can be leveraged. In many cases, data virtualization is the right solution, and is expected to play a foundational role for SOA, Cloud integration, and Big Data. The Oracle Data Integration portfolio includes a data virtualization product called ODSI (Oracle Data Service Integrator). Unlike other data virtualization solutions, ODSI can perform both read and write operations on federated/hybrid data (RDBMS, Webservices,  delimited file and XML). The ODSI Engine is built on XQuery, hence ODSI user can perform computations on data either using XQuery or SQL. Built in data and query caching features, which reduces latency in repetitive calls. Rightly positioning ODSI, can results in a highly scalable model, reducing spend on additional hardware infrastructure.

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  • Easy Samba Setup

    <b>Linux.com:</b> "This time around I'll focus more on Samba and how it is installed and configured to allow for the sharing of files and folders. For this article, we will look at the smb.conf configuration file and how it is set up and how to create new shares and even share printers."

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  • Google I/O 2012 - How to Build Apps that Love Each Other with Web Intents

    Google I/O 2012 - How to Build Apps that Love Each Other with Web Intents Paul Kinlan, James Hawkins Web Intents allows you to build applications that integrate with one another with an ease that has never been seen on the web before. In this session we will show you how to connect applications using Web Intents and how to best integrate with the many actions available in Web Intents such as editing, saving and sharing. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 1394 15 ratings Time: 57:48 More in Science & Technology

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  • Google I/O 2012 - Protecting your User Experience While Integrating 3rd-party Code

    Google I/O 2012 - Protecting your User Experience While Integrating 3rd-party Code Patrick Meenan The amount of 3rd-party content included on websites is exploding (social sharing buttons, user tracking, advertising, code libraries, etc). Learn tips and techniques for how best to integrate them into your sites without risking a slower user experience or even your sites becoming unavailable. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 598 12 ratings Time: 48:04 More in Science & Technology

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  • Preventing Users/Groups from accessing certain Domains

    - by ncphillips
    I have created a Study account which I use when doing anything school related work. It's purpose is to remove the distractions of my normal account, such as social media and news websites. I know /etc/hosts can be edited to block certain domains from being accessed, but this is for all Users, and I don't want to have to switch in and out of Admin to change it every time I want to focus. Is there any way to block these domains for specific Users or Groups?

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  • When does Information become Data? (i.e. Information wants to be free) [closed]

    - by James P. Wright
    I hear Programmers often talk about how Information Wants To Be Free which I mostly agree with, but the thing that people don't often pay attention to is that Information and Data are not the same thing. Should Data also be free? Does that mean all of you should have full access to my Social Security Number and other personal "information"? Where is the limit? If there is a limit, why do people throw this phrase around like it fits every circumstance (like this one)

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • What's Hot in our Community Right Now

    - by KJones
    Here’s a look at what our Oracle University community members are reading and sharing the most this month: Free Training On Demand Lessons: Oracle Database 12c New Features for Administrators Infographic: Why Oracle University Should Be Your First Choice for Oracle Training Blog: Coolest Features of Hyperion 11.1.2.3 according to Oracle University Blog:  Developing Java Apps for Embedded Devices New Training Release: Oracle Database 12c: ASM Administration Join our communities to stay plugged into the newest Oracle University releases. -Kate Jones, Oracle University Senior Marketing Manager

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  • Nautilus copies files but not directories from samba server on OS X

    - by camsolo
    I need to copy files from OS X on a Mac to Ubuntu on a PC. I enabled File Sharing on the Mac and selected the samba option. I was then able to connect to the samba server in Nautilus. Copying files was no problem, but copying directories failed, with the error message "is a directory". I can accomplish what I want using samba in the terminal. But it would be more conveninient to do this in Nautilus.

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  • Open Source Gets Political

    <b>Linux User and Developer:</b> "In response to a petition, the Prime Minister has dropped Mandelson&#8217;s plans for a controversial &#8216;three strikes&#8217; rule forcing ISPs to permanently disconnect those repeatedly accused of illegal file sharing by copyright holders."

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  • How do you transition from a desktop developer to a web based role?

    - by Fanatic23
    Background: Developer with loads of experience in desktop computing. C++, Java etc Wants to dabble in: Living social. Yeah, you guessed it right -- website development. Perhaps will need to learn PHP or Javascript, SOAP, XML etc. Positives: Knows nothing about ASP or jQuery -- clean slate really. What's that 1 piece of advice that you'd give here? Could be anything: choice of technology, frameworks, potential pitfall and portability issues etc.

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