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  • Tuxedo Load Balancing

    - by Todd Little
    A question I often receive is how does Tuxedo perform load balancing.  This is often asked by customers that see an imbalance in the number of requests handled by servers offering a specific service. First of all let me say that Tuxedo really does load or request optimization instead of load balancing.  What I mean by that is that Tuxedo doesn't attempt to ensure that all servers offering a specific service get the same number of requests, but instead attempts to ensure that requests are processed in the least amount of time.   Simple round robin "load balancing" can be employed to ensure that all servers for a particular service are given the same number of requests.  But the question I ask is, "to what benefit"?  Instead Tuxedo scans the queues (which may or may not correspond to servers based upon SSSQ - Single Server Single Queue or MSSQ - Multiple Server Single Queue) to determine on which queue a request should be placed.  The scan is always performed in the same order and during the scan if a queue is empty the request is immediately placed on that queue and request routing is done.  However, should all the queues be busy, meaning that requests are currently being processed, Tuxedo chooses the queue with the least amount of "work" queued to it where work is the sum of all the requests queued weighted by their "load" value as defined in the UBBCONFIG file.  What this means is that under light loads, only the first few queues (servers) process all the requests as an empty queue is often found before reaching the end of the scan.  Thus the first few servers in the queue handle most of the requests.  While this sounds non-optimal, in fact it capitalizes on the underlying operating systems and hardware behavior to produce the best possible performance.  Round Robin scheduling would spread the requests across all the available servers and thus require all of them to be in memory, and likely not share much in the way of hardware or memory caches.  Tuxedo's system maximizes the various caches and thus optimizes overall performance.  Hopefully this makes sense and now explains why you may see a few servers handling most of the requests.  Under heavy load, meaning enough load to keep all servers that can handle a request busy, you should see a relatively equal number of requests processed.  Next post I'll try and cover how this applies to servers in a clustered (MP) environment because the load balancing there is a little more complicated. Regards,Todd LittleOracle Tuxedo Chief Architect

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  • Enterprise 2.0 Conference recap

    - by kellsey.ruppel
    We had a great week in Boston attending the Enterprise 2.0 Conference. We learned a lot from industry thought leaders and had a chance to speak with a lot of different folks about social and collaboration technologies and trends.  Of all the conferences we attend, this one definitely has a different “feel”. It seems like the attendees are younger, they dress hipper, and there is much more livelihood all around. A few of the sessions addressed this, as the "millenials" or Generation Y, have been using Web 2.0 tools, such as Facebook and Twitter for many years now, and as they are entering the workforce they are expecting similar tools to be a part of how they accomplish their job tasks. It's important to note that it's not just Millenials that are expecting these technologies, as workers young and old alike benefit from social and collaboration tools. I’ve highlighted some of the takeaways I had, as well as a reaction from John Brunswick, who helped us in staffing the booth. Giving your employees choices is empowering, but if there is no course of action or plan, it’s useless. There is no such thing as collaboration without a goal. In a few years, social will become a feature in the “platform”, a component of collaboration. Social will become part of the norm – just like email is expected when you start a job at a company, Social will be too. 1 in 3 of your employees are using tools your company doesn't sanction (how scary is this?!) 25,000 pieces of content are created every second. Context is king. Social tools help us navigate and manage the complexities we face with information overload. We need to design products for the way people work. Consumerization of the enterprise - bringing social tools like Facebook to the organization. From John Brunswick: "The conference had solid attendance, standing as a testament to organizations making a concerted effort to understand what social tools exist to support their businesses.  Many vendors were narrowly focused and people we pleasantly surprised at the breadth of capability provided by Oracle WebCenter.  People seemed to feel that it just made sense that social technology provides the most benefit when presented in the context of key business data." Did you attend the conference? What were some of your key takeaways?

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  • How can story and gameplay be artfully merged?

    - by NauticalMile
    Let me give some context. Three of my friends and I have a pretty good game idea cooking. It's based off of a prototype I made that's evolving into a cool game mechanic. The mechanic itself is a toy that's fun on its own, but we haven't designed any puzzles around it yet. We have a design document going, and we are answering a lot of questions about what's in the game. It's become clear early on that everyone (including myself) likes the characters and the story a lot. Considering what our favorite games are, this is unsurprising. A story driven game makes sense to me. I like the emphasis that Paper Mario: The Thousand-Year-Door, Portal 2, and Tomb Raider place on story, and I imagine our game will have a similar feel (lots of dialogue, plot twists, lovable characters). However, one team member raised this point in the design doc: I am feeling like [fleshing out the story] is our biggest hurdle right now for making more design decisions - like more specific decisions about levels etc. Is this true? I am uncertain about working on the story extensively before gameplay, and my uneasiness was reinforced when I read this question about story vs. gameplay. What I want to say is: "Let's continue to work on the story, but also start brainstorming and prototyping abstract puzzles and combat sequences, and we'll creatively match them together later." Is this a reasonable approach? If so, how much of the development of these elements should be done independently? Should I try and create a whole bunch of puzzles while my other teammates focus on story and aesthetics? Then when we have a lot of story and game 'chunks' we can match them with eachother to build something meaningful. Or should we focus on iterating individual levels as distinct units where puzzles, story, etc... are designed together? Or maybe we need to put our excitement about the story on hold and just focus on gameplay. Is there another approach to design that we can take? Am I missing something crucial? I have discussed story and gameplay because they seem the most likely to be at odds with each other, but we also have to consider user interface, music, art direction, etc... Can we design these independently as well?

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  • How much freedom should a programmer have in choosing a language and framework?

    - by Spencer
    I started working at a company that is primarily a C# oriented. We have a few people who like Java and JRuby, but a majority of programmers here like C#. I was hired because I have a lot of experience building web applications and because I lean towards newer technologies like JRuby on Rails or nodejs. I have recently started on a project building a web application with a focus on getting a lot of stuff done in a short amount of time. The software lead has dictated that I use mvc4 instead of rails. That might be OK, except I don't know mvc4, I don't know C# and I am the only one responsible for creating the web application server and front-end UI. Wouldn't it make sense to use a framework that I already know extremely well (Rails) instead of using mvc4? The two reasons behind the decision was that the tech lead doesn't know Jruby/rails and there would be no way to reuse the code. Counter arguments: He won't be contributing to the code and is frankly, not needed on this project. So, it doesn't really matter if he knows JRuby/rails or not. We actually can reuse the code since we have a lot of java apps that JRuby can pull code from and vice-versa. In fact, he has dedicated some resources to convert a Java library to C#, instead of just running the Java library on the JRuby on Rails app. All because he doesn't like Java or JRuby I have built many web applications, but using something unfamiliar is causing some spin-up and I am unable to build an awesome application in as short of a time that I'm used to. This would be fine, learning new technologies is important in this field. The problem is, for this project, we need to get a lot done in a short period of time. At what point should a developer be allowed to choose his tools? Is this dependent on the company? Does my company suck or is this considered normal? Do greener pastures exist? Am I looking at this the wrong way? Bonus: Should I just keep my head down and move along at a snails pace, or defy orders and go with what I know in order to make this project more successful? Edit: I had actually created a fully function rails application (on my own time) and showed it to the team and it did not seem to matter. I am currently porting it to mvc4 (slowly).

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  • Selectively Exposing Functionallity in .Net

    - by David V. Corbin
    Any developer should be aware of the principles of encapsulation, cross-tier isolation, and cross-functional separation of concerns. However, it seems the few take the time to consider the adage of "minimal yet complete"1 when developing the software. Consider the exposure of "business objects" to the user interface. Some common situations occur: Accessing a given element requires a compound set of calls that do not "make sense" to the User Interface. More information than absolutely required is exposed to the user interface It would be much cleaner if a custom interface was provided that exposed exactly (and only) the information that is required by the consumer. Achieving this using conventional techniques would require the creation (and maintenance!) of custom classes to filter and transpose the information into the ideal format. Determining the ROI on this approach can be very difficult to ascertain, and as a result it is often ignored completely. There is another approach, which is largely made practical by virtual of the Action and Func delegates. From a callers point of view, the following two samples can be used interchangeably:     interface ISomeInterface     {         void SampleMethod1(string param);         string SamepleMethod2(string param);     }       class ISomeInterface     {         public Action<string> SampleMethod1 {get; }         public Func<string,string> SamepleMethod2 {get; }     }   The capabilities this simple changes enable are significant (and remember it does not cange the syntax at the call site): The delegates can be initialized to directly call the proper method of any target class. The delegates can be dynamically updated based on the current state. The "interface" can NOT be cast to the concrete class (which often exposes more functionallity). This patterns By limiting the interface to the exact functionallity required, the reduced surface area will typically result in lower development, testing and maintenance costs. We are currently in the process of posting a project on CodePlex which illustrates this (and many other) techniques which have proven helpful in creating robust yet flexible solutions that are highly efficient2 and maintainable. This post will be updated as soon as the project is published. 1) Credit: Scott  Meyers, Effective C++, Addison-Wesley 1992 2) For those who read my previous post on performance it should be noted that the use of delegates is on the same order of magnitude (actually a tiny amount faster) as conventional interfaces.

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  • NRF Big Show 2011 -- Part 2

    - by David Dorf
    One of the things I love about attending NRF is visiting the smaller booths to see what new innovative ideas have sprung up. After all, by watching emerging technologies we can get a sense of how the retail experience might change. After NRF I'm hoping to write a post on what I found, if anything, so be sure to check back. At the Oracle Retail booth we'll be demonstrating some of the aspects of the changing retail experience. These demos use a mix of GA and experimental components. Here are some highlights: 1. Checkin We wrote a consumer iPhone app we call Store Gateway that lets consumers access information from the store. They'll start by doing a checkin when they arrive that will alert the store manager via another iPhone app we wrote called Mobile Manager. Additionally, we display a welcome messaging using Starmount's digital sign. 2. Receive Offers There are three interaction points where a store can easily make an offer to a consumer: checkin, product scans, and checkout. For this demo we're calling our Universal Offer Engine at checkin to determine the best offer for this particular consumer. This offer is then displayed on the consumer's phone as well as on the digital sign. 3. Scan Products To thwart consumers from scanning product barcodes, we used Store Inventory Management to print QRCodes on shelf label then provided access to a scanner in the Store Gateway iphone app. When the consumer scans the shelf label they are shown product information provided by the retailer. 4. Checkout While we don't have a NFC-enabled mobile phone, we have a NFC chip that can attach to a phone. We're using this to checkout using a reader provided by ViVOTech. Tap the phone on the reader, and the POS accesses the customer#, coupons, and payment information. This really speeds the checkout process. 5. Digital Receipt After the transaction is complete, a digital copy of the receipt is sent to Intuit's QuickReceipts where consumers to store all their digital receipts. There's even an iPhone app that provides easy access to the receipts. This covers about half of what what we'll be showing, so be sure to stop by. I'll also be talking about how mobile is impacting the retail experience at the Wednesday morning session NRF Mobile Retail Initiative: a Blueprint for Action. See you at the Big Show!

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  • How do I reinstate my admin user privileges to global read/write

    - by Matt
    I am running Ubuntu 12.04 LTS. I only have the one user which I created when I installed Ubuntu. Everything has been fine - love it - until I updated a software package recently from the command line using sudo (not gksudo). I was having a little bother which did not make sense to me and in a fluff changed my user read/write privileges through the GUI (not even clear how I got there!). After restart I was stuck in a login loop - using the right login password but kept getting looped back to the login and could only login as Guest. I could still login with my user/password via ctrl + alt + f1 Eventually I was able to login again at start up. Not sure exactly what it was I changed that worked but it was one of/or a combination of installing latest security updates, changing login manager from LightDM to DGM and back again, removing the ICE/Xauthority and chown user. Current dilemma is my primary admin user privileges were read only. In the command line ls -ls /home/user returned this value: drwx------ 48 username username 20480 I have since changed this using sudo chmod 0755 /home/username (from my limited understanding 755 should return my user privileges to their original read/write glory). ls -ld /home/user currently shows my user privileges as: drwxr-xr-x 48 username username 20480 I still seem to have only read access permissions. I've been through lots of threads (and the help file) that talk about creating new users/groups permissions etc. but specific info on returning my existing global/admin/primary users privileges to what they were when I first created that user - baffling me. I feel this is something really simple I'm just not getting it. Please help! sudo mount /dev/sda1 on / type ext4 (rw,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) sysfs on /proc type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusect1 (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) udev on /dev type devtmpfs (rw,mode=07pe tmpfs55) devpts on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) tmpfs on /run type tmpfs (rw,noexec,nosuid,size=10%,mode=0755) none on /run/lock type tmpfs (rw, ,nosuid,nodev,size=5242880 none on /run/shm type tmpfs (rw,nosuid,nodev) gvfs-fuse-daemon on /home/meng/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=meng) none on /tmp/guest-1R2Fi5 type tmpsf (rw,mode=700)

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  • AdventureWorks 2014 Sample Databases Are Now Available

    - by aspiringgeek
      Where in the World is AdventureWorks? Recently, SQL Community feedback from twitter prompted me to look in vain for SQL Server 2014 versions of the AdventureWorks sample databases we’ve all grown to know & love. I searched Codeplex, then used the bing & even the google in an effort to locate them, yet all I could find were samples on different sites highlighting specific technologies, an incomplete collection inconsistent with the experience we users had learned to expect.  I began pinging internally & learned that an update to AdventureWorks wasn’t even on the road map.  Fortunately, SQL Marketing manager Luis Daniel Soto Maldonado (t) lent a sympathetic ear & got the update ball rolling; his direct report Darmodi Komo recently announced the release of the shiny new sample databases for OLTP, DW, Tabular, and Multidimensional models to supplement the extant In-Memory OLTP sample DB.  What Success Looks Like In my correspondence with the team, here’s how I defined success: 1. Sample AdventureWorks DBs hosted on Codeplex showcasing SQL Server 2014’s latest-&-greatest features, including:  In-Memory OLTP (aka Hekaton) Clustered Columnstore Online Operations Resource Governor IO 2. Where it makes sense to do so, consolidate the DBs (e.g., showcasing Columnstore likely involves a separate DW DB) 3. Documentation to support experimenting with these features As Microsoft Senior SDE Bonnie Feinberg (b) stated, “I think it would be great to see an AdventureWorks for SQL 2014.  It would be super helpful for third-party book authors and trainers.  It also provides a common way to share examples in blog posts and forum discussions, for example.”  Exactly.  We’ve established a rich & robust tradition of sample databases on Codeplex.  This is what our community & our customers expect.  The prompt response achieves what we all aim to do, i.e., manifests the Service Design Engineering mantra of “delighting the customer”.  Kudos to Luis’s team in SQL Server Marketing & Kevin Liu’s team in SQL Server Engineering for doing so. Download AdventureWorks 2014 Download your copies of SQL Server 2014 AdventureWorks sample databases here.

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  • Which statically typed languages support intersection types for function return values?

    - by stakx
    Initial note: This question got closed after several edits because I lacked the proper terminology to state accurately what I was looking for. Sam Tobin-Hochstadt then posted a comment which made me recognise exactly what that was: programming languages that support intersection types for function return values. Now that the question has been re-opened, I've decided to improve it by rewriting it in a (hopefully) more precise manner. Therefore, some answers and comments below might no longer make sense because they refer to previous edits. (Please see the question's edit history in such cases.) Are there any popular statically & strongly typed programming languages (such as Haskell, generic Java, C#, F#, etc.) that support intersection types for function return values? If so, which, and how? (If I'm honest, I would really love to see someone demonstrate a way how to express intersection types in a mainstream language such as C# or Java.) I'll give a quick example of what intersection types might look like, using some pseudocode similar to C#: interface IX { … } interface IY { … } interface IB { … } class A : IX, IY { … } class B : IX, IY, IB { … } T fn() where T : IX, IY { return … ? new A() : new B(); } That is, the function fn returns an instance of some type T, of which the caller knows only that it implements interfaces IX and IY. (That is, unlike with generics, the caller doesn't get to choose the concrete type of T — the function does. From this I would suppose that T is in fact not a universal type, but an existential type.) P.S.: I'm aware that one could simply define a interface IXY : IX, IY and change the return type of fn to IXY. However, that is not really the same thing, because often you cannot bolt on an additional interface IXY to a previously defined type A which only implements IX and IY separately. Footnote: Some resources about intersection types: Wikipedia article for "Type system" has a subsection about intersection types. Report by Benjamin C. Pierce (1991), "Programming With Intersection Types, Union Types, and Polymorphism" David P. Cunningham (2005), "Intersection types in practice", which contains a case study about the Forsythe language, which is mentioned in the Wikipedia article. A Stack Overflow question, "Union types and intersection types" which got several good answers, among them this one which gives a pseudocode example of intersection types similar to mine above.

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  • What source code organization approach helps improve modularity and API/Implementation separation?

    - by Berin Loritsch
    Few languages are as restrictive as Java with file naming standards and project structure. In that language, the file name must match the public class declared in the file, and the file must live in a directory structure matching the class package. I have mixed feelings about that approach. While I never have to guess where a file lives, there's still a lot of empty directories and artificial constraints. There's several languages that define everything about a class in one file, at least by convention. C#, Python (I think), Ruby, Erlang, etc. The commonality in most these languages is that they are object oriented, although that statement can probably be rebuffed (there is one non-OO language in the list already). Finally, there's quite a few languages mostly in the C family that have a separate header and implementation file. For C I think this makes sense, because it is one of the few ways to separate the API interface from implementations. With C it seems that feature is used to promote modularity. Yet, with C++ the way header and implementation files are split seems rather forced. You don't get the same clean API separation that you do with C, and you are forced to include some private details in the header you would rather keep only in the implementation. There's quite a few languages that have a concept that overlaps with interfaces like Java, C#, Go, etc. Some languages use what feels like a hack to provide the same concept like C# using pure virtual abstract classes. Still others don't really have an interface concept and rely on "duck" typing--for example Ruby. Ruby has modules, but those are more along the lines of mixing in behaviors to a class than they are for defining how to interact with a class. In OO terms, interfaces are a powerful way to provide separation between an API client and an API implementation. So to hurry up and ask the question, from a personal experience point of view: Does separation of header and implementation help you write more modular code, or does it get in the way? (it helps to specify the language you are referring to) Does the strict file name to class name scheme of Java help maintainability, or is it unnecessary structure for structure's sake? What would you propose to promote good API/Implementation separation and project maintenance, how would you prefer to do it?

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • TDD vs. Productivity

    - by Nairou
    In my current project (a game, in C++), I decided that I would use Test Driven Development 100% during development. In terms of code quality, this has been great. My code has never been so well designed or so bug-free. I don't cringe when viewing code I wrote a year ago at the start of the project, and I have gained a much better sense for how to structure things, not only to be more easily testable, but to be simpler to implement and use. However... it has been a year since I started the project. Granted, I can only work on it in my spare time, but TDD is still slowing me down considerably compared to what I'm used to. I read that the slower development speed gets better over time, and I definitely do think up tests a lot more easily than I used to, but I've been at it for a year now and I'm still working at a snail's pace. Each time I think about the next step that needs work, I have to stop every time and think about how I would write a test for it, to allow me to write the actual code. I'll sometimes get stuck for hours, knowing exactly what code I want to write, but not knowing how to break it down finely enough to fully cover it with tests. Other times, I'll quickly think up a dozen tests, and spend an hour writing tests to cover a tiny piece of real code that would have otherwise taken a few minutes to write. Or, after finishing the 50th test to cover a particular entity in the game and all aspects of it's creation and usage, I look at my to-do list and see the next entity to be coded, and cringe in horror at the thought of writing another 50 similar tests to get it implemented. It's gotten to the point that, looking over the progress of the last year, I'm considering abandoning TDD for the sake of "getting the damn project finished". However, giving up the code quality that came with it is not something I'm looking forward to. I'm afraid that if I stop writing tests, then I'll slip out of the habit of making the code so modular and testable. Am I perhaps doing something wrong to still be so slow at this? Are there alternatives that speed up productivity without completely losing the benefits? TAD? Less test coverage? How do other people survive TDD without killing all productivity and motivation?

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  • Aptronyms: fitting the profession to the name

    - by Tony Davis
    Writing a recent piece on the pains of index fragmentation, I found myself wondering why, in SQL Server, you can’t set the equivalent of a fill factor, on a heap table. I scratched my head…who might know? Phil Factor, of course! I approached him with a due sense of optimism only to find that not only did he not know, he also didn’t seem to care much either. I skulked off thinking how this may be the final nail in the coffin of nominative determinism. I’ve always wondered if there was anything in it, though. If your surname is Plumb or Leeks, is there even a tiny, extra percentage chance that you’ll end up fitting bathrooms? Some examples are quite common. I’m sure we’ve all met teachers called English or French, or lawyers called Judge or Laws. I’ve also known a Doctor called Coffin, a Urologist called Waterfall, and a Dentist called Dentith. Two personal favorites are Wolfgang Wolf who ended up managing the German Soccer team, Wolfsburg, and Edmund Akenhead, a Crossword Editor for The Times newspaper. Having forgiven Phil his earlier offhandedness, I asked him for if he knew of any notable examples. He had met the famous Dr. Batty and Dr. Nutter, both Psychiatrists, knew undertakers called Death and Stiff, had read a book by Frederick Page-Turner, and suppressed a giggle at the idea of a feminist called Gurley-Brown. He even managed to better my Urologist example, citing the article on incontinence in the British Journal of Urology (vol.49, pp.173-176, 1977) by A. J. Splatt and D. Weedon. What, however, if you were keen to gently nudge your child down the path to a career in IT? What name would you choose? Subtlety probably doesn’t really work, although in a recent interview, Rodney Landrum did congratulate PowerShell MVP Max Trinidad on being named after a SQL function. Grant “The Memory” Fritchey (OK, I made up that nickname) doesn’t do badly either. Some surnames, seem to offer a natural head start, although I know of no members of the Page-Reid clan in the profession. There are certainly families with the Table surname, although sadly, Little Bobby Tables was merely a legend by xkcd. A member of the well-known Key family would need to name their son Primary, or maybe live abroad, to make their mark. Nominate your examples of people seemingly destined, by name, for their chosen profession (extra points for IT). The best three will receive a prize. Cheers, Tony.

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  • Three Global Telecoms Soar With Siebel

    - by michael.seback
    Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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  • Dynamic character animation - Using the physics engine or not

    - by Lex Webb
    I'm planning on building a dynamic reactant animation engine for the characters in my 2D Game. I have already built templates for a skeleton based animation system using key frames and interpolation to specify a limbs position at any given moment in time. I am using Farseer physics (an extension of Box2D) in Monogame/XNA in C# My real question lies in how i go about tying this character animation into the physics engine. I have two options: Moving limbs using physics engine - applying a interpolated force to each limb (dynamic body) in order to attempt to get it to its position as donated by the skeleton animation. Moving limbs by simply changing the position of a fixed body - Updating the new position of each limb manually, attempting to take into account physics collisions. Then stepping the physics after the animation to allow for environment interaction. Each of these methods have their distinct advantages and disadvantages. Physics based movement Advantages: Possibly more natural/realistic movement Better interaction with game objects as force applying to objects colliding with characters would be calculated for me. No need to convert to dynamic bodies when reacting to projectiles/death/fighting. Disadvantages: Possible difficulty in calculating correct amount of force to move a limb a certain distance at a constant rate. Underlying character balance system would need to be created that would need to be robust enough to prevent characters falling over at the touch of a feather. Added code complexity and processing time for the above. Static Object movement Advantages: Easy to interpolate movement of limbs between game steps Moving limbs is as simple as applying a rotation to the skeleton bone. Greater control over limbs, wont need to worry about characters falling over as all animation would be pre-defined. Disadvantages: Possible unnatural movement (Depends entirely on my animation skills!) Bad physics collision reactions with physics engine (Dynamic bodies simply slide out of the way of static objects) Need to calculate collisions with physics objects and my limbs myself and apply directional forces to them. Hard to account for slopes/stairs/non standard planes when animating walking/running animations. Need to convert objects to dynamic when reacting to projectile/fighting/death physics objects. The Question! As you can see, i have thought about this extensively, i have also had Google into physics based animation and have found mostly dissertation papers! Which is filling me with sense that it may a lot more advanced than my mathematics skills. My question is mostly subjective based on my findings above/any experience you may have: Which of the above methods should i use when creating my game? I am willing to spend the time to get a physics solution working if you think it would be possible. In the end i want to provide the most satisfying experience for the gamer, as well as a robust and dynamic system i can use to animate pretty much anything i need.

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  • What if you could work on anything you wanted?

    - by red@work
    This week we've downed our tools and organised ourselves into small project teams or struck out alone. We're working on whatever we like, with whoever we like, wherever we like. We've called it Down Tools week and so far it's a blast. It all started a few months ago with an idea from Neil, our CEO. Neil wanted to capture the excitement, innovation, and productivity of Coding by the Sea and extend this to all Red Gaters working in Product Development. A brainstorm is always a good place to start for an "anything goes" project. Half of Red Gate piled into our largest meeting room (it's pretty big) armed with flip charts, post its and a heightened sense of possibility. An hour or so later our SQL Servery walls were covered in project ideas. So what would you do, if you could work on anything you wanted? Many projects are related to tools we already make, others are for internal product development use and some are, well, just something completely different. Someone suggested we point a web cam at the SQL Servery lunch queue so we can check it before heading to lunch. That one couldn't wait for Down Tools Week. It was up and running within a few days and even better, it captures the table tennis table too. Thursday is the Show and Tell - I am looking forward to seeing what everyone has come up with. Some of the projects will turn into new products or features so this probably isn't the time or place to go into detail of what is being worked on. Rest assured, you'll hear all about it! We're making a video as we go along too which will be up on our website as soon. In the meantime, all meetings are cancelled, we've got plenty of food in and people are being very creative with the £500 expenses budget (Richard, do you really need an iPad?). It's brilliant to see it all coming together from the idea stage to reality. Catch up with our progress by following #downtoolsweek on Twitter. Who knows, maybe a future Red Gate flagship tool is coming to life right now? By the way, it's business as usual for our customer facing and internal operations teams. Hmm, maybe we can all down tools for a week and ask Product Development to hold the fort? Post by: Alice Chapman

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  • Any suggested approaches to track bugs/defects?

    - by deostroll
    What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test it. They do not have access to our tfs system. So they usually send in their defects via email. It will usually be send in an excel format. Our testing team takes these up and logs them into tfs. Sometimes they modify the original defect description (in excel) and add the expected/actual results. Sometimes they miss to cite the source. I am talking about managing the various sources as such. Is there a way we can add these sources into tfs, and actually link this particular source with the defects, with individual comments associated with them (saying where in the source we can find the actual material for the defect). Edit: I don't know if there is a way to manage various sources. Consider this: the vulnerability assessment team has come out with defects/suggestions. They captured it into an excel and passed that on to the testing team (in my case). The testing team takes the responsibility of elaborating the defect and logging it in tfs. Now say that the excel has come with 20 defect items. This is my source. (It answers the question where did this defect come from). So ultimately when I am looking at a bug I know from where it came from - I'll ultimately be looking at the email sent from the VA team which has the excel or the excel file itself sent by the VA team. It may be one of the 20 items in that excel. How should the tester link to this source just once? On the contrary, it does not make sense for the tester to attach the same excel 20 times (i.e. attach the same excel for the 20 defects while logging it into tfs) right? I hope you get my point.

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  • When following SRP, how should I deal with validating and saving entities?

    - by Kristof Claes
    I've been reading Clean Code and various online articles about SOLID lately, and the more I read about it, the more I feel like I don't know anything. Let's say I'm building a web application using ASP.NET MVC 3. Let's say I have a UsersController with a Create action like this: public class UsersController : Controller { public ActionResult Create(CreateUserViewModel viewModel) { } } In that action method I want to save a user to the database if the data that was entered is valid. Now, according to the Single Responsibility Principle an object should have a single responsibility, and that responsibility should be entirely encapsulated by the class. All its services should be narrowly aligned with that responsibility. Since validation and saving to the database are two separate responsibilities, I guess I should create to separate class to handle them like this: public class UsersController : Controller { private ICreateUserValidator validator; private IUserService service; public UsersController(ICreateUserValidator validator, IUserService service) { this.validator = validator; this.service= service; } public ActionResult Create(CreateUserViewModel viewModel) { ValidationResult result = validator.IsValid(viewModel); if (result.IsValid) { service.CreateUser(viewModel); return RedirectToAction("Index"); } else { foreach (var errorMessage in result.ErrorMessages) { ModelState.AddModelError(String.Empty, errorMessage); } return View(viewModel); } } } That makes some sense to me, but I'm not at all sure that this is the right way to handle things like this. It is for example entirely possible to pass an invalid instance of CreateUserViewModel to the IUserService class. I know I could use the built in DataAnnotations, but what when they aren't enough? Image that my ICreateUserValidator checks the database to see if there already is another user with the same name... Another option is to let the IUserService take care of the validation like this: public class UserService : IUserService { private ICreateUserValidator validator; public UserService(ICreateUserValidator validator) { this.validator = validator; } public ValidationResult CreateUser(CreateUserViewModel viewModel) { var result = validator.IsValid(viewModel); if (result.IsValid) { // Save the user } return result; } } But I feel I'm violating the Single Responsibility Principle here. How should I deal with something like this?

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  • WPF Control Toolkits Comparison for LOB Apps

    In preparation for a new WPF project Ive been researching options for WPF Control toolkits.  While we want a lot of the benefits of WPF, the application is a fairly typical line of business application (LOB).  So were not focused on things like media and animations, but instead a simple, solid, intuitive, and modern user interface that allows for well architected separation of business logic and presentation layers. While WPF is mature, it hasnt lived the long life that Winforms has yet, so there is still a lot of room for third party and community control toolkits to fill the gaps between the controls that ship with the Framework.  There are two such gaps I was concerned about.  As this is an LOB app, we have needs for presenting lots of data and not surprisingly much of it is in grid format with the need for high performance, grouping, inline editing, aggregation, printing and exporting and things that weve been doing with LOB apps for a long time.  In addition we want a dashboard style for the UI in which the user can rearrange and shrink and grow tiles that house the content and functionality.  From a cost perspective, building these types of well performing controls from scratch doesnt make sense.  So I evaluated what you get from the .NET Framework along with a few different options for control toolkits.  I tried to be fairly thorough, but know that this isnt a detailed benchmarking comparison or intense evaluation.  Its just meant to be a feature set comparison to be used when thinking about building an LOB app in WPF.  I tried to list important feature differences and notes based on my experience with the trial versions and what I found in documentation and reference materials and samples.  Ive also listed the importance of the controls based on how I think they are needed in LOB apps.  There are several toolkits available, but given I dont have unlimited time, I picked just a few.  Maybe Ill add on more later.  The toolkits I compared are: Teleriks RadControls for WPF since I had heard some good things about Telerik Infragistics NetAdvantage WPF since both I and the customer have some experience with the vendors tools WPF Toolkit on codeplex since many of my colleagues have used it Blacklight codeplex project which had WPF support for the Tile View control  (with Release 4.3 WPF is not going to be supported in favor of focusing only on SilverLight controls, so I dropped that from the comparison) Click Here to Download the WPF Control Toolkits Comparison Hopefully this helps someone out there.  Feel free to post a comment on your experiences or if you think something I listed is incorrect or missing.  Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How to implement efficient Fog of War?

    - by Cambrano
    I've asked a question how to implement Fog Of War(FOW) with shaders. Well I've got this working. I use the vertex color to identify the alpha of a single vertex. I guess the most of you know what the FOW of Age of Empires was like, anyway I'll shortly explain it: You have a map. Everything is unexplored(solid black / 100% transparency) at the beginning. When your NPC's / other game units explore the world (by moving around mostly) they unshadow the map. That means. Everything in a specific radius (viewrange) around a NPC is visible (0%transparency). Anything that is out of viewrange but already explored is visible but shadowed (50% transparency). So yeah, AoE had relatively huge maps. Requirements was something around 100mhz etc. So it should be relatively easy to implement something to solve this problem - actually. Okay. I'm currently adding planes above my world and set the color per vertex. Why do I use many planes ? Unity has a vertex limit of 65.000 per mesh. According to the size of my tiles and the size of my map I need more than one plane. So I actually need a lot of planes. This is obviously pita for my FPS. Well so my question is, what are simple (in sense of performance) techniques to implement a FOW shader? Okay some simplified code what I'm doin so far: // Setup for (int x = 0; x < (Map.Dimension/planeSize); x++) { for (int z = 0; z < (Map.Dimension/planeSize); z++) { CreateMeshAt(x*planeSize, 3, z*planeSize) } } // Explore (is called from NPCs when walking for example) for (int x = ((int) from.x - radius); x < from.x + radius; x ++) { for (int z = ((int) from.z - radius); z < from.z + radius; z ++) { if (from.Distance(x, 1, z) > radius) continue; _transparency[x/tileSize, z/tileSize] = 0.5f; } } // Update foreach(GameObject plane in planes){ foreach(Vector3 vertex in vertices){ Vector3 worldPos = GetWorldPos(vertex); vertex.Color = new Color(0,0,0, _transparency[worldPos.x/tileSize, worldPos.z/tileSize]); } } My shader just sets the transparency of the vertex now, which comes from the vertex color channel

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  • PCF shadow shader math causing artifacts

    - by user2971069
    For a while now I used PCSS for my shadow technique of choice until I discovered a type of percentage closer filtering. This method creates really smooth shadows and with hopes of improving performance, with only a fraction of texture samples, I tried to implement PCF into my shader. This is the relevant code: float c0, c1, c2, c3; float f = blurFactor; float2 coord = ProjectedTexCoords; if (receiverDistance - tex2D(lightSampler, coord + float2(0, 0)).x > 0.0007) c0 = 1; if (receiverDistance - tex2D(lightSampler, coord + float2(f, 0)).x > 0.0007) c1 = 1; if (receiverDistance - tex2D(lightSampler, coord + float2(0, f)).x > 0.0007) c2 = 1; if (receiverDistance - tex2D(lightSampler, coord + float2(f, f)).x > 0.0007) c3 = 1; coord = (coord % f) / f; return 1 - (c0 * (1 - coord.x) * (1 - coord.y) + c1 * coord.x * (1 - coord.y) + c2 * (1 - coord.x) * coord.y + c3 * coord.x * coord.y); This is a very basic implementation. blurFactor is initialized with 1 / LightTextureSize. So the if statements fetch the occlusion values for the four adjacent texels. I now want to weight each value based on the actual position of the texture coordinate. If it's near the bottom-right pixel, that occlusion value should be preferred. The weighting itself is done with a simple bilinear interpolation function, however this function takes a 2d vector in the range [0..1] so I have to convert my texture coordinate to get the distance from my first pixel to the second one in range [0..1]. For that I used the mod operator to get it into [0..f] range and then divided by f. This code makes sense to me, and for specific blurFactors it works, producing really smooth one pixel wide shadows, but not for all blurFactors. Initially blurFactor is (1 / LightTextureSize) to sample the 4 adjacent texels. I now want to increase the blurFactor by factor x to get a smooth interpolation across maybe 4 or so pixels. But that is when weird artifacts show up. Here is an image: Using a 1x on blurFactor produces a good result, 0.5 is as expected not so smooth. 2x however doesn't work at all. I found that only a factor of 1/2^n produces an good result, every other factor produces artifacts. I'm pretty sure the error lies here: coord = (coord % f) / f; Maybe the modulo is not calculated correctly? I have no idea how to fix that. Is it even possible for pixel that are further than 1 pixel away?

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  • Is Infiniband going to get squeezed by iWARP and external QPI?

    - by andy.grover
    The Inquirer certainly thinks so.However, I'm not so sure it makes sense to compare Infiniband to an as-yet-unannounced optical external QPI. QPI is currently a processor interconnect. CPUs, RAM, and devices connected by it are conceptually part of the same machine -- they run a single OS, for example. They are both "networks" or "fabrics" but they have very different design trade-offs.Another widely-used bus in the system is closer to Infiniband than QPI -- PCI Express. Isn't it more likely that PCIe could take on IB? There are companies already who have solutions that use external PCI Express for cluster interconnect, but these have not gained significant market share. Why would QPI, a technology whose sweet spot is even further from Infiniband's than PCIe, be able to challenge Infiniband? It's hard to speculate without much information, but right now it doesn't seem likely to me.The other prediction made in the article is that Intel's 10GbE iWARP card could squeeze IB on the low end, due to its greater compatibility and lower cost.It's definitely never a good idea to bet against Ethernet when it comes to mass-market, commodity networking. Ethernet will win. 10GbE will win. But, there are now two competing ways to implement the low-latency RDMA Verbs interface on top of Ethernet. iWARP is essentially RDMA over TCP/IP over Ethernet. The new alternative is IBoE (Infiniband over Ethernet, aka RoCEE, aka "Rocky"). This encapsulates the IB packet protocol directly in the Ethernet frame. It loses the layer 3 routability of iWARP, but better maintains software compatibility with existing apps that use IB, and is simpler to implement in both software and hardware. iWARP has a substantial head start, but I believe that IBoE silicon will eventually be cheaper, and more likely to be implemented in commodity Ethernet hardware.I think IBoE is going to take low-end market share from traditional IB, but I think this is a situation IB hardware vendors have no problem accepting. Commoditized IBoE NICs invite greater use of RDMA features, and when higher performance is needed, customers can upgrade to "real" IB, maintaining IB's justification for higher prices. (IB max interconnect speeds have historically been 2-4x higher than Ethernet, and I don't see that changing.)(ObDisclosure: My current employer now sells IB hardware. I previously also worked at Intel. My opinions are my own, duh.)

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  • What can a Service do on Windows?

    - by Akemi Iwaya
    If you open up Task Manager or Process Explorer on your system, you will see many services running. But how much of an impact can a service have on your system, especially if it is ‘corrupted’ by malware? Today’s SuperUser Q&A post has the answers to a curious reader’s questions. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader Forivin wants to know how much impact a service can have on a Windows system, especially if it is ‘corrupted’ by malware: What kind malware/spyware could someone put into a service that does not have its own process on Windows? I mean services that use svchost.exe for example, like this: Could a service spy on my keyboard input? Take screenshots? Send and/or receive data over the internet? Infect other processes or files? Delete files? Kill processes? How much impact could a service have on a Windows installation? Are there any limits to what a malware ‘corrupted’ service could do? The Answer SuperUser contributor Keltari has the answer for us: What is a service? A service is an application, no more, no less. The advantage is that a service can run without a user session. This allows things like databases, backups, the ability to login, etc. to run when needed and without a user logged in. What is svchost? According to Microsoft: “svchost.exe is a generic host process name for services that run from dynamic-link libraries”. Could we have that in English please? Some time ago, Microsoft started moving all of the functionality from internal Windows services into .dll files instead of .exe files. From a programming perspective, this makes more sense for reusability…but the problem is that you can not launch a .dll file directly from Windows, it has to be loaded up from a running executable (exe). Thus the svchost.exe process was born. So, essentially a service which uses svchost is just calling a .dll and can do pretty much anything with the right credentials and/or permissions. If I remember correctly, there are viruses and other malware that do hide behind the svchost process, or name the executable svchost.exe to avoid detection. Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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  • 2011 - ALMs for your development team and the people they work with.

    - by David V. Corbin
    Welcome to 2011, it is already shaping up to be a very exciting year. The title of the post is not about charitable giving, although that is also a great topic. Application Lifecycle Management and the Systems that support the environment is, and 2011 will be a year where I expect many teams to invest heavily in this area. For those not familiar with ALM, it can be simplified down to "A comprehensive view of all of the iteas, requirements, activities and artifacts that impact an application over the course of its lifecycle, from concept until decommissioning". Obviously, this encompases a large number of different areas even for relatively small and medium sized projects. In recent years, many teams have adapted methodoligies which address individual aspects of this; but the majority of this adoption has resulted in "islands of improvement" rather than the desired comprehensive outcome...Until now! Last year Microsoft released Team Foundation Server 2010 along with Visual Studio 2010 Ultimate Edition, and with these two in combination the situation has drastically changed. At last there is a single environment that is capable of handling all aspects of ALM, and is also capable of dealing with migration and integration with existing systems to make the transition to a single solution much easier. Thse possibilities (and practicalities) are nothing short of amazing, Architecture thru Testing integration? YES. Being able to correlate specific requirement items (and their history) to actual code (and code history)? YES. Identification of which tests will be potentially impacted by a given code change? YES. Resiliant Automated Testing of User Interfaces? YES. Automatic Deployment Management? YES. Integraton Level testing as part of (designated) Builds? YES. I could easily double or triple the above list, but these items should be enough to get you thinking about the "pain points" your team and organization currently face and the fact that there IS a way to relieve the pain. Over the course of the year, I am hoping to bring together some of the "best of breed" information, along with hosting (and participating in) discussions with various experts in the field. There are already a number of groups (including many on LinkedIn) that have an ALM focus, and I encourage everyone out to check them out. I will be posting a list of the ones I find most helpful in the not too distant future. As I said at the beginning, 2011 is shaping up to be a very interesting (and productive) year. Why wait to start investigating and adopting ALM? ps: For those interested in becoming an "Alms Giver" in the charitable sense, I highly recommend checking out GiveCamp. A group of developers, designers and others get together to create a solution for a charity in just under 48 hours. I will be attending the GiveCamp in New York City on Jan 14-16, more information is available at nycgivecamp.org/

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  • how to convert avi (xvid) to mkv or mp4 (h264)

    - by bcsteeve
    Very noob when it comes to video. I'm trying to make sense of what I"m finding via Google... but its mostly Greek to me. I have a bunch of Avi files that won't play in my WD TV Play box. Mediainfo tells me they are xvid. Specs for the box show that should be fine... but digging through forums says its hit-and-miss. So I'd like to try converting them to h264 encoded MKV or mp4 files. I gather avconv is the tool, but reading the manual just has me really really confused. I tried the very basic example of: avconv -i file.avi -c copy file.mp4 it took less than 4 seconds. And it worked... sort of. It "played" in that something came up on the screen... but there was horrible artifacting and scenes would just sort of melt into each other. I want to preserve quality if possible. I'm not concerned about file size. I'm not terribly concerned with the time it takes either, provided I can do them in a batch. Can someone familiar with the process please give me a command with the options? Thank you for your help. I'm posting the mediainfo in case it helps: General Complete name : \\SERVER\Video\Public\test.avi Format : AVI Format/Info : Audio Video Interleave File size : 189 MiB Duration : 11mn 18s Overall bit rate : 2 335 Kbps Writing application : Lavf52.32.0 Video ID : 0 Format : MPEG-4 Visual Format profile : Advanced Simple@L5 Format settings, BVOP : 2 Format settings, QPel : No Format settings, GMC : No warppoints Format settings, Matrix : Default (H.263) Muxing mode : Packed bitstream Codec ID : XVID Codec ID/Hint : XviD Duration : 11mn 18s Bit rate : 2 129 Kbps Width : 720 pixels Height : 480 pixels Display aspect ratio : 16:9 Frame rate : 29.970 fps Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Compression mode : Lossy Bits/(Pixel*Frame) : 0.206 Stream size : 172 MiB (91%) Writing library : XviD 1.2.1 (UTC 2008-12-04) Audio ID : 1 Format : MPEG Audio Format version : Version 1 Format profile : Layer 3 Mode : Joint stereo Mode extension : MS Stereo Codec ID : 55 Codec ID/Hint : MP3 Duration : 11mn 18s Bit rate mode : Constant Bit rate : 192 Kbps Channel(s) : 2 channels Sampling rate : 48.0 KHz Compression mode : Lossy Stream size : 15.5 MiB (8%) Alignment : Aligned on interleaves Interleave, duration : 24 ms (0.72 video frame)

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