How can I peer into a Windows user's RDP session for support, where I initiate the support session?
- by David Bullock
I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the sense that they phone me and I then appear in their session, rather than they visit a website and enter their details and wait for me.
This is a common use-case, since the users' machine is a virtual desktop, and the session broker is connecting the user via RDP. They never have a session with their desktop unless it's a remote desktop session.
At the moment, if I use either of the said products to get an unattended support session going, all I can see is the login screen of the physical console, telling me that a remote session is in progress.
Are there alternative tools which will make me happy?
