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  • Toorcon14

    - by danx
    Toorcon 2012 Information Security Conference San Diego, CA, http://www.toorcon.org/ Dan Anderson, October 2012 It's almost Halloween, and we all know what that means—yes, of course, it's time for another Toorcon Conference! Toorcon is an annual conference for people interested in computer security. This includes the whole range of hackers, computer hobbyists, professionals, security consultants, press, law enforcement, prosecutors, FBI, etc. We're at Toorcon 14—see earlier blogs for some of the previous Toorcon's I've attended (back to 2003). This year's "con" was held at the Westin on Broadway in downtown San Diego, California. The following are not necessarily my views—I'm just the messenger—although I could have misquoted or misparaphrased the speakers. Also, I only reviewed some of the talks, below, which I attended and interested me. MalAndroid—the Crux of Android Infections, Aditya K. Sood Programming Weird Machines with ELF Metadata, Rebecca "bx" Shapiro Privacy at the Handset: New FCC Rules?, Valkyrie Hacking Measured Boot and UEFI, Dan Griffin You Can't Buy Security: Building the Open Source InfoSec Program, Boris Sverdlik What Journalists Want: The Investigative Reporters' Perspective on Hacking, Dave Maas & Jason Leopold Accessibility and Security, Anna Shubina Stop Patching, for Stronger PCI Compliance, Adam Brand McAfee Secure & Trustmarks — a Hacker's Best Friend, Jay James & Shane MacDougall MalAndroid—the Crux of Android Infections Aditya K. Sood, IOActive, Michigan State PhD candidate Aditya talked about Android smartphone malware. There's a lot of old Android software out there—over 50% Gingerbread (2.3.x)—and most have unpatched vulnerabilities. Of 9 Android vulnerabilities, 8 have known exploits (such as the old Gingerbread Global Object Table exploit). Android protection includes sandboxing, security scanner, app permissions, and screened Android app market. The Android permission checker has fine-grain resource control, policy enforcement. Android static analysis also includes a static analysis app checker (bouncer), and a vulnerablity checker. What security problems does Android have? User-centric security, which depends on the user to grant permission and make smart decisions. But users don't care or think about malware (the're not aware, not paranoid). All they want is functionality, extensibility, mobility Android had no "proper" encryption before Android 3.0 No built-in protection against social engineering and web tricks Alternative Android app markets are unsafe. Simply visiting some markets can infect Android Aditya classified Android Malware types as: Type A—Apps. These interact with the Android app framework. For example, a fake Netflix app. Or Android Gold Dream (game), which uploads user files stealthy manner to a remote location. Type K—Kernel. Exploits underlying Linux libraries or kernel Type H—Hybrid. These use multiple layers (app framework, libraries, kernel). These are most commonly used by Android botnets, which are popular with Chinese botnet authors What are the threats from Android malware? These incude leak info (contacts), banking fraud, corporate network attacks, malware advertising, malware "Hackivism" (the promotion of social causes. For example, promiting specific leaders of the Tunisian or Iranian revolutions. Android malware is frequently "masquerated". That is, repackaged inside a legit app with malware. To avoid detection, the hidden malware is not unwrapped until runtime. The malware payload can be hidden in, for example, PNG files. Less common are Android bootkits—there's not many around. What they do is hijack the Android init framework—alteering system programs and daemons, then deletes itself. For example, the DKF Bootkit (China). Android App Problems: no code signing! all self-signed native code execution permission sandbox — all or none alternate market places no robust Android malware detection at network level delayed patch process Programming Weird Machines with ELF Metadata Rebecca "bx" Shapiro, Dartmouth College, NH https://github.com/bx/elf-bf-tools @bxsays on twitter Definitions. "ELF" is an executable file format used in linking and loading executables (on UNIX/Linux-class machines). "Weird machine" uses undocumented computation sources (I think of them as unintended virtual machines). Some examples of "weird machines" are those that: return to weird location, does SQL injection, corrupts the heap. Bx then talked about using ELF metadata as (an uintended) "weird machine". Some ELF background: A compiler takes source code and generates a ELF object file (hello.o). A static linker makes an ELF executable from the object file. A runtime linker and loader takes ELF executable and loads and relocates it in memory. The ELF file has symbols to relocate functions and variables. ELF has two relocation tables—one at link time and another one at loading time: .rela.dyn (link time) and .dynsym (dynamic table). GOT: Global Offset Table of addresses for dynamically-linked functions. PLT: Procedure Linkage Tables—works with GOT. The memory layout of a process (not the ELF file) is, in order: program (+ heap), dynamic libraries, libc, ld.so, stack (which includes the dynamic table loaded into memory) For ELF, the "weird machine" is found and exploited in the loader. ELF can be crafted for executing viruses, by tricking runtime into executing interpreted "code" in the ELF symbol table. One can inject parasitic "code" without modifying the actual ELF code portions. Think of the ELF symbol table as an "assembly language" interpreter. It has these elements: instructions: Add, move, jump if not 0 (jnz) Think of symbol table entries as "registers" symbol table value is "contents" immediate values are constants direct values are addresses (e.g., 0xdeadbeef) move instruction: is a relocation table entry add instruction: relocation table "addend" entry jnz instruction: takes multiple relocation table entries The ELF weird machine exploits the loader by relocating relocation table entries. The loader will go on forever until told to stop. It stores state on stack at "end" and uses IFUNC table entries (containing function pointer address). The ELF weird machine, called "Brainfu*k" (BF) has: 8 instructions: pointer inc, dec, inc indirect, dec indirect, jump forward, jump backward, print. Three registers - 3 registers Bx showed example BF source code that implemented a Turing machine printing "hello, world". More interesting was the next demo, where bx modified ping. Ping runs suid as root, but quickly drops privilege. BF modified the loader to disable the library function call dropping privilege, so it remained as root. Then BF modified the ping -t argument to execute the -t filename as root. It's best to show what this modified ping does with an example: $ whoami bx $ ping localhost -t backdoor.sh # executes backdoor $ whoami root $ The modified code increased from 285948 bytes to 290209 bytes. A BF tool compiles "executable" by modifying the symbol table in an existing ELF executable. The tool modifies .dynsym and .rela.dyn table, but not code or data. Privacy at the Handset: New FCC Rules? "Valkyrie" (Christie Dudley, Santa Clara Law JD candidate) Valkyrie talked about mobile handset privacy. Some background: Senator Franken (also a comedian) became alarmed about CarrierIQ, where the carriers track their customers. Franken asked the FCC to find out what obligations carriers think they have to protect privacy. The carriers' response was that they are doing just fine with self-regulation—no worries! Carriers need to collect data, such as missed calls, to maintain network quality. But carriers also sell data for marketing. Verizon sells customer data and enables this with a narrow privacy policy (only 1 month to opt out, with difficulties). The data sold is not individually identifiable and is aggregated. But Verizon recommends, as an aggregation workaround to "recollate" data to other databases to identify customers indirectly. The FCC has regulated telephone privacy since 1934 and mobile network privacy since 2007. Also, the carriers say mobile phone privacy is a FTC responsibility (not FCC). FTC is trying to improve mobile app privacy, but FTC has no authority over carrier / customer relationships. As a side note, Apple iPhones are unique as carriers have extra control over iPhones they don't have with other smartphones. As a result iPhones may be more regulated. Who are the consumer advocates? Everyone knows EFF, but EPIC (Electrnic Privacy Info Center), although more obsecure, is more relevant. What to do? Carriers must be accountable. Opt-in and opt-out at any time. Carriers need incentive to grant users control for those who want it, by holding them liable and responsible for breeches on their clock. Location information should be added current CPNI privacy protection, and require "Pen/trap" judicial order to obtain (and would still be a lower standard than 4th Amendment). Politics are on a pro-privacy swing now, with many senators and the Whitehouse. There will probably be new regulation soon, and enforcement will be a problem, but consumers will still have some benefit. Hacking Measured Boot and UEFI Dan Griffin, JWSecure, Inc., Seattle, @JWSdan Dan talked about hacking measured UEFI boot. First some terms: UEFI is a boot technology that is replacing BIOS (has whitelisting and blacklisting). UEFI protects devices against rootkits. TPM - hardware security device to store hashs and hardware-protected keys "secure boot" can control at firmware level what boot images can boot "measured boot" OS feature that tracks hashes (from BIOS, boot loader, krnel, early drivers). "remote attestation" allows remote validation and control based on policy on a remote attestation server. Microsoft pushing TPM (Windows 8 required), but Google is not. Intel TianoCore is the only open source for UEFI. Dan has Measured Boot Tool at http://mbt.codeplex.com/ with a demo where you can also view TPM data. TPM support already on enterprise-class machines. UEFI Weaknesses. UEFI toolkits are evolving rapidly, but UEFI has weaknesses: assume user is an ally trust TPM implicitly, and attached to computer hibernate file is unprotected (disk encryption protects against this) protection migrating from hardware to firmware delays in patching and whitelist updates will UEFI really be adopted by the mainstream (smartphone hardware support, bank support, apathetic consumer support) You Can't Buy Security: Building the Open Source InfoSec Program Boris Sverdlik, ISDPodcast.com co-host Boris talked about problems typical with current security audits. "IT Security" is an oxymoron—IT exists to enable buiness, uptime, utilization, reporting, but don't care about security—IT has conflict of interest. There's no Magic Bullet ("blinky box"), no one-size-fits-all solution (e.g., Intrusion Detection Systems (IDSs)). Regulations don't make you secure. The cloud is not secure (because of shared data and admin access). Defense and pen testing is not sexy. Auditors are not solution (security not a checklist)—what's needed is experience and adaptability—need soft skills. Step 1: First thing is to Google and learn the company end-to-end before you start. Get to know the management team (not IT team), meet as many people as you can. Don't use arbitrary values such as CISSP scores. Quantitive risk assessment is a myth (e.g. AV*EF-SLE). Learn different Business Units, legal/regulatory obligations, learn the business and where the money is made, verify company is protected from script kiddies (easy), learn sensitive information (IP, internal use only), and start with low-hanging fruit (customer service reps and social engineering). Step 2: Policies. Keep policies short and relevant. Generic SANS "security" boilerplate policies don't make sense and are not followed. Focus on acceptable use, data usage, communications, physical security. Step 3: Implementation: keep it simple stupid. Open source, although useful, is not free (implementation cost). Access controls with authentication & authorization for local and remote access. MS Windows has it, otherwise use OpenLDAP, OpenIAM, etc. Application security Everyone tries to reinvent the wheel—use existing static analysis tools. Review high-risk apps and major revisions. Don't run different risk level apps on same system. Assume host/client compromised and use app-level security control. Network security VLAN != segregated because there's too many workarounds. Use explicit firwall rules, active and passive network monitoring (snort is free), disallow end user access to production environment, have a proxy instead of direct Internet access. Also, SSL certificates are not good two-factor auth and SSL does not mean "safe." Operational Controls Have change, patch, asset, & vulnerability management (OSSI is free). For change management, always review code before pushing to production For logging, have centralized security logging for business-critical systems, separate security logging from administrative/IT logging, and lock down log (as it has everything). Monitor with OSSIM (open source). Use intrusion detection, but not just to fulfill a checkbox: build rules from a whitelist perspective (snort). OSSEC has 95% of what you need. Vulnerability management is a QA function when done right: OpenVas and Seccubus are free. Security awareness The reality is users will always click everything. Build real awareness, not compliance driven checkbox, and have it integrated into the culture. Pen test by crowd sourcing—test with logging COSSP http://www.cossp.org/ - Comprehensive Open Source Security Project What Journalists Want: The Investigative Reporters' Perspective on Hacking Dave Maas, San Diego CityBeat Jason Leopold, Truthout.org The difference between hackers and investigative journalists: For hackers, the motivation varies, but method is same, technological specialties. For investigative journalists, it's about one thing—The Story, and they need broad info-gathering skills. J-School in 60 Seconds: Generic formula: Person or issue of pubic interest, new info, or angle. Generic criteria: proximity, prominence, timeliness, human interest, oddity, or consequence. Media awareness of hackers and trends: journalists becoming extremely aware of hackers with congressional debates (privacy, data breaches), demand for data-mining Journalists, use of coding and web development for Journalists, and Journalists busted for hacking (Murdock). Info gathering by investigative journalists include Public records laws. Federal Freedom of Information Act (FOIA) is good, but slow. California Public Records Act is a lot stronger. FOIA takes forever because of foot-dragging—it helps to be specific. Often need to sue (especially FBI). CPRA is faster, and requests can be vague. Dumps and leaks (a la Wikileaks) Journalists want: leads, protecting ourselves, our sources, and adapting tools for news gathering (Google hacking). Anonomity is important to whistleblowers. They want no digital footprint left behind (e.g., email, web log). They don't trust encryption, want to feel safe and secure. Whistleblower laws are very weak—there's no upside for whistleblowers—they have to be very passionate to do it. Accessibility and Security or: How I Learned to Stop Worrying and Love the Halting Problem Anna Shubina, Dartmouth College Anna talked about how accessibility and security are related. Accessibility of digital content (not real world accessibility). mostly refers to blind users and screenreaders, for our purpose. Accessibility is about parsing documents, as are many security issues. "Rich" executable content causes accessibility to fail, and often causes security to fail. For example MS Word has executable format—it's not a document exchange format—more dangerous than PDF or HTML. Accessibility is often the first and maybe only sanity check with parsing. They have no choice because someone may want to read what you write. Google, for example, is very particular about web browser you use and are bad at supporting other browsers. Uses JavaScript instead of links, often requiring mouseover to display content. PDF is a security nightmare. Executible format, embedded flash, JavaScript, etc. 15 million lines of code. Google Chrome doesn't handle PDF correctly, causing several security bugs. PDF has an accessibility checker and PDF tagging, to help with accessibility. But no PDF checker checks for incorrect tags, untagged content, or validates lists or tables. None check executable content at all. The "Halting Problem" is: can one decide whether a program will ever stop? The answer, in general, is no (Rice's theorem). The same holds true for accessibility checkers. Language-theoretic Security says complicated data formats are hard to parse and cannot be solved due to the Halting Problem. W3C Web Accessibility Guidelines: "Perceivable, Operable, Understandable, Robust" Not much help though, except for "Robust", but here's some gems: * all information should be parsable (paraphrasing) * if not parsable, cannot be converted to alternate formats * maximize compatibility in new document formats Executible webpages are bad for security and accessibility. They say it's for a better web experience. But is it necessary to stuff web pages with JavaScript for a better experience? A good example is The Drudge Report—it has hand-written HTML with no JavaScript, yet drives a lot of web traffic due to good content. A bad example is Google News—hidden scrollbars, guessing user input. Solutions: Accessibility and security problems come from same source Expose "better user experience" myth Keep your corner of Internet parsable Remember "Halting Problem"—recognize false solutions (checking and verifying tools) Stop Patching, for Stronger PCI Compliance Adam Brand, protiviti @adamrbrand, http://www.picfun.com/ Adam talked about PCI compliance for retail sales. Take an example: for PCI compliance, 50% of Brian's time (a IT guy), 960 hours/year was spent patching POSs in 850 restaurants. Often applying some patches make no sense (like fixing a browser vulnerability on a server). "Scanner worship" is overuse of vulnerability scanners—it gives a warm and fuzzy and it's simple (red or green results—fix reds). Scanners give a false sense of security. In reality, breeches from missing patches are uncommon—more common problems are: default passwords, cleartext authentication, misconfiguration (firewall ports open). Patching Myths: Myth 1: install within 30 days of patch release (but PCI §6.1 allows a "risk-based approach" instead). Myth 2: vendor decides what's critical (also PCI §6.1). But §6.2 requires user ranking of vulnerabilities instead. Myth 3: scan and rescan until it passes. But PCI §11.2.1b says this applies only to high-risk vulnerabilities. Adam says good recommendations come from NIST 800-40. Instead use sane patching and focus on what's really important. From NIST 800-40: Proactive: Use a proactive vulnerability management process: use change control, configuration management, monitor file integrity. Monitor: start with NVD and other vulnerability alerts, not scanner results. Evaluate: public-facing system? workstation? internal server? (risk rank) Decide:on action and timeline Test: pre-test patches (stability, functionality, rollback) for change control Install: notify, change control, tickets McAfee Secure & Trustmarks — a Hacker's Best Friend Jay James, Shane MacDougall, Tactical Intelligence Inc., Canada "McAfee Secure Trustmark" is a website seal marketed by McAfee. A website gets this badge if they pass their remote scanning. The problem is a removal of trustmarks act as flags that you're vulnerable. Easy to view status change by viewing McAfee list on website or on Google. "Secure TrustGuard" is similar to McAfee. Jay and Shane wrote Perl scripts to gather sites from McAfee and search engines. If their certification image changes to a 1x1 pixel image, then they are longer certified. Their scripts take deltas of scans to see what changed daily. The bottom line is change in TrustGuard status is a flag for hackers to attack your site. Entire idea of seals is silly—you're raising a flag saying if you're vulnerable.

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  • Quick guide to Oracle IRM 11g: Classification design

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g indexThis is the final article in the quick guide to Oracle IRM. If you've followed everything prior you will now have a fully functional and tested Information Rights Management service. It doesn't matter if you've been following the 10g or 11g guide as this next article is common to both. ContentsWhy this is the most important part... Understanding the classification and standard rights model Identifying business use cases Creating an effective IRM classification modelOne single classification across the entire businessA context for each and every possible granular use caseWhat makes a good context? Deciding on the use of roles in the context Reviewing the features and security for context roles Summary Why this is the most important part...Now the real work begins, installing and getting an IRM system running is as simple as following instructions. However to actually have an IRM technology easily protecting your most sensitive information without interfering with your users existing daily work flows and be able to scale IRM across the entire business, requires thought into how confidential documents are created, used and distributed. This article is going to give you the information you need to ask the business the right questions so that you can deploy your IRM service successfully. The IRM team here at Oracle have over 10 years of experience in helping customers and it is important you understand the following to be successful in securing access to your most confidential information. Whatever you are trying to secure, be it mergers and acquisitions information, engineering intellectual property, health care documentation or financial reports. No matter what type of user is going to access the information, be they employees, contractors or customers, there are common goals you are always trying to achieve.Securing the content at the earliest point possible and do it automatically. Removing the dependency on the user to decide to secure the content reduces the risk of mistakes significantly and therefore results a more secure deployment. K.I.S.S. (Keep It Simple Stupid) Reduce complexity in the rights/classification model. Oracle IRM lets you make changes to access to documents even after they are secured which allows you to start with a simple model and then introduce complexity once you've understood how the technology is going to be used in the business. After an initial learning period you can review your implementation and start to make informed decisions based on user feedback and administration experience. Clearly communicate to the user, when appropriate, any changes to their existing work practice. You must make every effort to make the transition to sealed content as simple as possible. For external users you must help them understand why you are securing the documents and inform them the value of the technology to both your business and them. Before getting into the detail, I must pay homage to Martin White, Vice President of client services in SealedMedia, the company Oracle acquired and who created Oracle IRM. In the SealedMedia years Martin was involved with every single customer and was key to the design of certain aspects of the IRM technology, specifically the context model we will be discussing here. Listening carefully to customers and understanding the flexibility of the IRM technology, Martin taught me all the skills of helping customers build scalable, effective and simple to use IRM deployments. No matter how well the engineering department designed the software, badly designed and poorly executed projects can result in difficult to use and manage, and ultimately insecure solutions. The advice and information that follows was born with Martin and he's still delivering IRM consulting with customers and can be found at www.thinkers.co.uk. It is from Martin and others that Oracle not only has the most advanced, scalable and usable document security solution on the market, but Oracle and their partners have the most experience in delivering successful document security solutions. Understanding the classification and standard rights model The goal of any successful IRM deployment is to balance the increase in security the technology brings without over complicating the way people use secured content and avoid a significant increase in administration and maintenance. With Oracle it is possible to automate the protection of content, deploy the desktop software transparently and use authentication methods such that users can open newly secured content initially unaware the document is any different to an insecure one. That is until of course they attempt to do something for which they don't have any rights, such as copy and paste to an insecure application or try and print. Central to achieving this objective is creating a classification model that is simple to understand and use but also provides the right level of complexity to meet the business needs. In Oracle IRM the term used for each classification is a "context". A context defines the relationship between.A group of related documents The people that use the documents The roles that these people perform The rights that these people need to perform their role The context is the key to the success of Oracle IRM. It provides the separation of the role and rights of a user from the content itself. Documents are sealed to contexts but none of the rights, user or group information is stored within the content itself. Sealing only places information about the location of the IRM server that sealed it, the context applied to the document and a few other pieces of metadata that pertain only to the document. This important separation of rights from content means that millions of documents can be secured against a single classification and a user needs only one right assigned to be able to access all documents. If you have followed all the previous articles in this guide, you will be ready to start defining contexts to which your sensitive information will be protected. But before you even start with IRM, you need to understand how your own business uses and creates sensitive documents and emails. Identifying business use cases Oracle is able to support multiple classification systems, but usually there is one single initial need for the technology which drives a deployment. This need might be to protect sensitive mergers and acquisitions information, engineering intellectual property, financial documents. For this and every subsequent use case you must understand how users create and work with documents, to who they are distributed and how the recipients should interact with them. A successful IRM deployment should start with one well identified use case (we go through some examples towards the end of this article) and then after letting this use case play out in the business, you learn how your users work with content, how well your communication to the business worked and if the classification system you deployed delivered the right balance. It is at this point you can start rolling the technology out further. Creating an effective IRM classification model Once you have selected the initial use case you will address with IRM, you need to design a classification model that defines the access to secured documents within the use case. In Oracle IRM there is an inbuilt classification system called the "context" model. In Oracle IRM 11g it is possible to extend the server to support any rights classification model, but the majority of users who are not using an application integration (such as Oracle IRM within Oracle Beehive) are likely to be starting out with the built in context model. Before looking at creating a classification system with IRM, it is worth reviewing some recognized standards and methods for creating and implementing security policy. A very useful set of documents are the ISO 17799 guidelines and the SANS security policy templates. First task is to create a context against which documents are to be secured. A context consists of a group of related documents (all top secret engineering research), a list of roles (contributors and readers) which define how users can access documents and a list of users (research engineers) who have been given a role allowing them to interact with sealed content. Before even creating the first context it is wise to decide on a philosophy which will dictate the level of granularity, the question is, where do you start? At a department level? By project? By technology? First consider the two ends of the spectrum... One single classification across the entire business Imagine that instead of having separate contexts, one for engineering intellectual property, one for your financial data, one for human resources personally identifiable information, you create one context for all documents across the entire business. Whilst you may have immediate objections, there are some significant benefits in thinking about considering this. Document security classification decisions are simple. You only have one context to chose from! User provisioning is simple, just make sure everyone has a role in the only context in the business. Administration is very low, if you assign rights to groups from the business user repository you probably never have to touch IRM administration again. There are however some obvious downsides to this model.All users in have access to all IRM secured content. So potentially a sales person could access sensitive mergers and acquisition documents, if they can get their hands on a copy that is. You cannot delegate control of different documents to different parts of the business, this may not satisfy your regulatory requirements for the separation and delegation of duties. Changing a users role affects every single document ever secured. Even though it is very unlikely a business would ever use one single context to secure all their sensitive information, thinking about this scenario raises one very important point. Just having one single context and securing all confidential documents to it, whilst incurring some of the problems detailed above, has one huge value. Once secured, IRM protected content can ONLY be accessed by authorized users. Just think of all the sensitive documents in your business today, imagine if you could ensure that only everyone you trust could open them. Even if an employee lost a laptop or someone accidentally sent an email to the wrong recipient, only the right people could open that file. A context for each and every possible granular use case Now let's think about the total opposite of a single context design. What if you created a context for each and every single defined business need and created multiple contexts within this for each level of granularity? Let's take a use case where we need to protect engineering intellectual property. Imagine we have 6 different engineering groups, and in each we have a research department, a design department and manufacturing. The company information security policy defines 3 levels of information sensitivity... restricted, confidential and top secret. Then let's say that each group and department needs to define access to information from both internal and external users. Finally add into the mix that they want to review the rights model for each context every financial quarter. This would result in a huge amount of contexts. For example, lets just look at the resulting contexts for one engineering group. Q1FY2010 Restricted Internal - Engineering Group 1 - Research Q1FY2010 Restricted Internal - Engineering Group 1 - Design Q1FY2010 Restricted Internal - Engineering Group 1 - Manufacturing Q1FY2010 Restricted External- Engineering Group 1 - Research Q1FY2010 Restricted External - Engineering Group 1 - Design Q1FY2010 Restricted External - Engineering Group 1 - Manufacturing Q1FY2010 Confidential Internal - Engineering Group 1 - Research Q1FY2010 Confidential Internal - Engineering Group 1 - Design Q1FY2010 Confidential Internal - Engineering Group 1 - Manufacturing Q1FY2010 Confidential External - Engineering Group 1 - Research Q1FY2010 Confidential External - Engineering Group 1 - Design Q1FY2010 Confidential External - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret Internal - Engineering Group 1 - Research Q1FY2010 Top Secret Internal - Engineering Group 1 - Design Q1FY2010 Top Secret Internal - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret External - Engineering Group 1 - Research Q1FY2010 Top Secret External - Engineering Group 1 - Design Q1FY2010 Top Secret External - Engineering Group 1 - Manufacturing Now multiply the above by 6 for each engineering group, 18 contexts. You are then creating/reviewing another 18 every 3 months. After a year you've got 72 contexts. What would be the advantages of such a complex classification model? You can satisfy very granular rights requirements, for example only an authorized engineering group 1 researcher can create a top secret report for access internally, and his role will be reviewed on a very frequent basis. Your business may have very complex rights requirements and mapping this directly to IRM may be an obvious exercise. The disadvantages of such a classification model are significant...Huge administrative overhead. Someone in the business must manage, review and administrate each of these contexts. If the engineering group had a single administrator, they would have 72 classifications to reside over each year. From an end users perspective life will be very confusing. Imagine if a user has rights in just 6 of these contexts. They may be able to print content from one but not another, be able to edit content in 2 contexts but not the other 4. Such confusion at the end user level causes frustration and resistance to the use of the technology. Increased synchronization complexity. Imagine a user who after 3 years in the company ends up with over 300 rights in many different contexts across the business. This would result in long synchronization times as the client software updates all your offline rights. Hard to understand who can do what with what. Imagine being the VP of engineering and as part of an internal security audit you are asked the question, "What rights to researchers have to our top secret information?". In this complex model the answer is not simple, it would depend on many roles in many contexts. Of course this example is extreme, but it highlights that trying to build many barriers in your business can result in a nightmare of administration and confusion amongst users. In the real world what we need is a balance of the two. We need to seek an optimum number of contexts. Too many contexts are unmanageable and too few contexts does not give fine enough granularity. What makes a good context? Good context design derives mainly from how well you understand your business requirements to secure access to confidential information. Some customers I have worked with can tell me exactly the documents they wish to secure and know exactly who should be opening them. However there are some customers who know only of the government regulation that requires them to control access to certain types of information, they don't actually know where the documents are, how they are created or understand exactly who should have access. Therefore you need to know how to ask the business the right questions that lead to information which help you define a context. First ask these questions about a set of documentsWhat is the topic? Who are legitimate contributors on this topic? Who are the authorized readership? If the answer to any one of these is significantly different, then it probably merits a separate context. Remember that sealed documents are inherently secure and as such they cannot leak to your competitors, therefore it is better sealed to a broad context than not sealed at all. Simplicity is key here. Always revert to the first extreme example of a single classification, then work towards essential complexity. If there is any doubt, always prefer fewer contexts. Remember, Oracle IRM allows you to change your mind later on. You can implement a design now and continue to change and refine as you learn how the technology is used. It is easy to go from a simple model to a more complex one, it is much harder to take a complex model that is already embedded in the work practice of users and try to simplify it. It is also wise to take a single use case and address this first with the business. Don't try and tackle many different problems from the outset. Do one, learn from the process, refine it and then take what you have learned into the next use case, refine and continue. Once you have a good grasp of the technology and understand how your business will use it, you can then start rolling out the technology wider across the business. Deciding on the use of roles in the context Once you have decided on that first initial use case and a context to create let's look at the details you need to decide upon. For each context, identify; Administrative rolesBusiness owner, the person who makes decisions about who may or may not see content in this context. This is often the person who wanted to use IRM and drove the business purchase. They are the usually the person with the most at risk when sensitive information is lost. Point of contact, the person who will handle requests for access to content. Sometimes the same as the business owner, sometimes a trusted secretary or administrator. Context administrator, the person who will enact the decisions of the Business Owner. Sometimes the point of contact, sometimes a trusted IT person. Document related rolesContributors, the people who create and edit documents in this context. Reviewers, the people who are involved in reviewing documents but are not trusted to secure information to this classification. This role is not always necessary. (See later discussion on Published-work and Work-in-Progress) Readers, the people who read documents from this context. Some people may have several of the roles above, which is fine. What you are trying to do is understand and define how the business interacts with your sensitive information. These roles obviously map directly to roles available in Oracle IRM. Reviewing the features and security for context roles At this point we have decided on a classification of information, understand what roles people in the business will play when administrating this classification and how they will interact with content. The final piece of the puzzle in getting the information for our first context is to look at the permissions people will have to sealed documents. First think why are you protecting the documents in the first place? It is to prevent the loss of leaking of information to the wrong people. To control the information, making sure that people only access the latest versions of documents. You are not using Oracle IRM to prevent unauthorized people from doing legitimate work. This is an important point, with IRM you can erect many barriers to prevent access to content yet too many restrictions and authorized users will often find ways to circumvent using the technology and end up distributing unprotected originals. Because IRM is a security technology, it is easy to get carried away restricting different groups. However I would highly recommend starting with a simple solution with few restrictions. Ensure that everyone who reasonably needs to read documents can do so from the outset. Remember that with Oracle IRM you can change rights to content whenever you wish and tighten security. Always return to the fact that the greatest value IRM brings is that ONLY authorized users can access secured content, remember that simple "one context for the entire business" model. At the start of the deployment you really need to aim for user acceptance and therefore a simple model is more likely to succeed. As time passes and users understand how IRM works you can start to introduce more restrictions and complexity. Another key aspect to focus on is handling exceptions. If you decide on a context model where engineering can only access engineering information, and sales can only access sales data. Act quickly when a sales manager needs legitimate access to a set of engineering documents. Having a quick and effective process for permitting other people with legitimate needs to obtain appropriate access will be rewarded with acceptance from the user community. These use cases can often be satisfied by integrating IRM with a good Identity & Access Management technology which simplifies the process of assigning users the correct business roles. The big print issue... Printing is often an issue of contention, users love to print but the business wants to ensure sensitive information remains in the controlled digital world. There are many cases of physical document loss causing a business pain, it is often overlooked that IRM can help with this issue by limiting the ability to generate physical copies of digital content. However it can be hard to maintain a balance between security and usability when it comes to printing. Consider the following points when deciding about whether to give print rights. Oracle IRM sealed documents can contain watermarks that expose information about the user, time and location of access and the classification of the document. This information would reside in the printed copy making it easier to trace who printed it. Printed documents are slower to distribute in comparison to their digital counterparts, so time sensitive information in printed format may present a lower risk. Print activity is audited, therefore you can monitor and react to users abusing print rights. Summary In summary it is important to think carefully about the way you create your context model. As you ask the business these questions you may get a variety of different requirements. There may be special projects that require a context just for sensitive information created during the lifetime of the project. There may be a department that requires all information in the group is secured and you might have a few senior executives who wish to use IRM to exchange a small number of highly sensitive documents with a very small number of people. Oracle IRM, with its very flexible context classification system, can support all of these use cases. The trick is to introducing the complexity to deliver them at the right level. In another article i'm working on I will go through some examples of how Oracle IRM might map to existing business use cases. But for now, this article covers all the important questions you need to get your IRM service deployed and successfully protecting your most sensitive information.

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  • Alert visualization recipe: Get out your blender, drop in some sp_send_dbmail, Google Charts API, add your favorite colors and sprinkle with html. Blend till it’s smooth and looks pretty enough to taste.

    - by Maria Zakourdaev
      I really like database monitoring. My email inbox have a constant flow of different types of alerts coming from our production servers with all kinds of information, sometimes more useful and sometimes less useful. Usually database alerts look really simple, it’s usually a plain text email saying “Prod1 Database data file on Server X is 80% used. You’d better grow it manually before some query triggers the AutoGrowth process”. Imagine you could have received email like the one below.  In addition to the alert description it could have also included the the database file growth chart over the past 6 months. Wouldn’t it give you much more information whether the data growth is natural or extreme? That’s truly what data visualization is for. Believe it or not, I have sent the graph below from SQL Server stored procedure without buying any additional data monitoring/visualization tool.   Would you like to visualize your database alerts like I do? Then like myself, you’d love the Google Charts. All you need to know is a little HTML and have a mail profile configured on your SQL Server instance regardless of the SQL Server version. First of all, I hope you know that the sp_send_dbmail procedure has a great parameter @body_format = ‘HTML’, which allows us to send rich and colorful messages instead of boring black and white ones. All that we need is to dynamically create HTML code. This is how, for instance, you can create a table and populate it with some data: DECLARE @html varchar(max) SET @html = '<html>' + '<H3><font id="Text" style='color: Green;'>Top Databases: </H3>' + '<table border="1" bordercolor="#3300FF" style='background-color:#DDF8CC' width='70%' cellpadding='3' cellspacing='3'>' + '<tr><font color="Green"><th>Database Name</th><th>Size</th><th>Physical Name</th></tr>' + CAST( (SELECT TOP 10                             td = name,'',                             td = size * 8/1024 ,'',                             td = physical_name              FROM sys.master_files               ORDER BY size DESC             FOR XML PATH ('tr'),TYPE ) AS VARCHAR(MAX)) + '</table>' EXEC msdb.dbo.sp_send_dbmail @recipients = '[email protected]', @subject ='Top databases', @body = @html, @body_format = 'HTML' This is the result:   If you want to add more visualization effects, you can use Google Charts Tools https://google-developers.appspot.com/chart/interactive/docs/index which is a free and rich library of data visualization charts, they’re also easy to populate and embed. There are two versions of the Google Charts Image based charts: https://google-developers.appspot.com/chart/image/docs/gallery/chart_gall This is an old version, it’s officially deprecated although it will be up for a next few years or so. I really enjoy using this one because it can be viewed within the email body. For mobile devices you need to change the “Load remote images” property in your email application configuration.           Charts based on JavaScript classes: https://google-developers.appspot.com/chart/interactive/docs/gallery This API is newer, with rich and highly interactive charts, and it’s much more easier to understand and configure. The only downside of it is that they cannot be viewed within the email body. Outlook, Gmail and many other email clients, as part of their security policy, do not run any JavaScript that’s placed within the email body. However, you can still enjoy this API by sending the report as an email attachment. Here is an example of the old version of Google Charts API, sending the same top databases report as in the previous example but instead of a simple table, this script is using a pie chart right from  the T-SQL code DECLARE @html  varchar(8000) DECLARE @Series  varchar(800),@Labels  varchar(8000),@Legend  varchar(8000);     SET @Series = ''; SET @Labels = ''; SET @Legend = ''; SELECT TOP 5 @Series = @Series + CAST(size * 8/1024 as varchar) + ',',                         @Labels = @Labels +CAST(size * 8/1024 as varchar) + 'MB'+'|',                         @Legend = @Legend + name + '|' FROM sys.master_files ORDER BY size DESC SELECT @Series = SUBSTRING(@Series,1,LEN(@Series)-1),         @Labels = SUBSTRING(@Labels,1,LEN(@Labels)-1),         @Legend = SUBSTRING(@Legend,1,LEN(@Legend)-1) SET @html =   '<H3><font color="Green"> '+@@ServerName+' top 5 databases : </H3>'+    '<br>'+    '<img src="http://chart.apis.google.com/chart?'+    'chf=bg,s,DDF8CC&'+    'cht=p&'+    'chs=400x200&'+    'chco=3072F3|7777CC|FF9900|FF0000|4A8C26&'+    'chd=t:'+@Series+'&'+    'chl='+@Labels+'&'+    'chma=0,0,0,0&'+    'chdl='+@Legend+'&'+    'chdlp=b"'+    'alt="'+@@ServerName+' top 5 databases" />'              EXEC msdb.dbo.sp_send_dbmail @recipients = '[email protected]',                             @subject = 'Top databases',                             @body = @html,                             @body_format = 'HTML' This is what you get. Isn’t it great? Chart parameters reference: chf     Gradient fill  bg - backgroud ; s- solid cht     chart type  ( p - pie) chs        chart size width/height chco    series colors chd        chart data string        1,2,3,2 chl        pir chart labels        a|b|c|d chma    chart margins chdl    chart legend            a|b|c|d chdlp    chart legend text        b - bottom of chart   Line graph implementation is also really easy and powerful DECLARE @html varchar(max) DECLARE @Series varchar(max) DECLARE @HourList varchar(max) SET @Series = ''; SET @HourList = ''; SELECT @HourList = @HourList + SUBSTRING(CONVERT(varchar(13),last_execution_time,121), 12,2)  + '|' ,              @Series = @Series + CAST( COUNT(1) as varchar) + ',' FROM sys.dm_exec_query_stats s     CROSS APPLY sys.dm_exec_sql_text(plan_handle) t WHERE last_execution_time > = getdate()-1 GROUP BY CONVERT(varchar(13),last_execution_time,121) ORDER BY CONVERT(varchar(13),last_execution_time,121) SET @Series = SUBSTRING(@Series,1,LEN(@Series)-1) SET @html = '<img src="http://chart.apis.google.com/chart?'+ 'chco=CA3D05,87CEEB&'+ 'chd=t:'+@Series+'&'+ 'chds=1,350&'+ 'chdl= Proc executions from cache&'+ 'chf=bg,s,1F1D1D|c,lg,0,363433,1.0,2E2B2A,0.0&'+ 'chg=25.0,25.0,3,2&'+ 'chls=3|3&'+ 'chm=d,CA3D05,0,-1,12,0|d,FFFFFF,0,-1,8,0|d,87CEEB,1,-1,12,0|d,FFFFFF,1,-1,8,0&'+ 'chs=600x450&'+ 'cht=lc&'+ 'chts=FFFFFF,14&'+ 'chtt=Executions for from' +(SELECT CONVERT(varchar(16),min(last_execution_time),121)          FROM sys.dm_exec_query_stats          WHERE last_execution_time > = getdate()-1) +' till '+ +(SELECT CONVERT(varchar(16),max(last_execution_time),121)     FROM sys.dm_exec_query_stats) + '&'+ 'chxp=1,50.0|4,50.0&'+ 'chxs=0,FFFFFF,12,0|1,FFFFFF,12,0|2,FFFFFF,12,0|3,FFFFFF,12,0|4,FFFFFF,14,0&'+ 'chxt=y,y,x,x,x&'+ 'chxl=0:|1|350|1:|N|2:|'+@HourList+'3:|Hour&'+ 'chma=55,120,0,0" alt="" />' EXEC msdb.dbo.sp_send_dbmail @recipients = '[email protected]', @subject ='Daily number of executions', @body = @html, @body_format = 'HTML' Chart parameters reference: chco    series colors chd        series data chds    scale format chdl    chart legend chf        background fills chg        grid line chls    line style chm        line fill chs        chart size cht        chart type chts    chart style chtt    chart title chxp    axis label positions chxs    axis label styles chxt    axis tick mark styles chxl    axis labels chma    chart margins If you don’t mind to get your charts as an email attachment, you can enjoy the Java based Google Charts which are even easier to configure, and have much more advanced graphics. In the example below, the sp_send_email procedure uses the parameter @query which will be executed at the time that sp_send_dbemail is executed and the HTML result of this execution will be attached to the email. DECLARE @html varchar(max),@query varchar(max) DECLARE @SeriesDBusers  varchar(800);     SET @SeriesDBusers = ''; SELECT @SeriesDBusers = @SeriesDBusers +  ' ["'+DB_NAME(r.database_id) +'", ' +cast(count(1) as varchar)+'],' FROM sys.dm_exec_requests r GROUP BY DB_NAME(database_id) ORDER BY count(1) desc; SET @SeriesDBusers = SUBSTRING(@SeriesDBusers,1,LEN(@SeriesDBusers)-1) SET @query = ' PRINT '' <html>   <head>     <script type="text/javascript" src="https://www.google.com/jsapi"></script>     <script type="text/javascript">       google.load("visualization", "1", {packages:["corechart"]});        google.setOnLoadCallback(drawChart);       function drawChart() {                      var data = google.visualization.arrayToDataTable([                        ["Database Name", "Active users"],                        '+@SeriesDBusers+'                      ]);                        var options = {                        title: "Active users",                        pieSliceText: "value"                      };                        var chart = new google.visualization.PieChart(document.getElementById("chart_div"));                      chart.draw(data, options);       };     </script>   </head>   <body>     <table>     <tr><td>         <div id="chart_div" style='width: 800px; height: 300px;'></div>         </td></tr>     </table>   </body> </html> ''' EXEC msdb.dbo.sp_send_dbmail    @recipients = '[email protected]',    @subject ='Active users',    @body = @html,    @body_format = 'HTML',    @query = @Query,     @attach_query_result_as_file = 1,     @query_attachment_filename = 'Results.htm' After opening the email attachment in the browser you are getting this kind of report: In fact, the above is not only for database alerts. It can be used for applicative reports if you need high levels of customization that you cannot achieve using standard methods like SSRS. If you need more information on how to customize the charts, you can try the following: Image Based Charts wizard https://google-developers.appspot.com/chart/image/docs/chart_wizard  Live Image Charts Playground https://google-developers.appspot.com/chart/image/docs/chart_playground Image Based Charts Parameters List https://google-developers.appspot.com/chart/image/docs/chart_params Java Script Charts Playground https://code.google.com/apis/ajax/playground/?type=visualization Use the above examples as a starting point for your procedures and I’d be more than happy to hear of your implementations of the above techniques. Yours, Maria

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  • Towards Database Continuous Delivery – What Next after Continuous Integration? A Checklist

    - by Ben Rees
    .dbd-banner p{ font-size:0.75em; padding:0 0 10px; margin:0 } .dbd-banner p span{ color:#675C6D; } .dbd-banner p:last-child{ padding:0; } @media ALL and (max-width:640px){ .dbd-banner{ background:#f0f0f0; padding:5px; color:#333; margin-top: 5px; } } -- Database delivery patterns & practices STAGE 4 AUTOMATED DEPLOYMENT If you’ve been fortunate enough to get to the stage where you’ve implemented some sort of continuous integration process for your database updates, then hopefully you’re seeing the benefits of that investment – constant feedback on changes your devs are making, advanced warning of data loss (prior to the production release on Saturday night!), a nice suite of automated tests to check business logic, so you know it’s going to work when it goes live, and so on. But what next? What can you do to improve your delivery process further, moving towards a full continuous delivery process for your database? In this article I describe some of the issues you might need to tackle on the next stage of this journey, and how to plan to overcome those obstacles before they appear. Our Database Delivery Learning Program consists of four stages, really three – source controlling a database, running continuous integration processes, then how to set up automated deployment (the middle stage is split in two – basic and advanced continuous integration, making four stages in total). If you’ve managed to work through the first three of these stages – source control, basic, then advanced CI, then you should have a solid change management process set up where, every time one of your team checks in a change to your database (whether schema or static reference data), this change gets fully tested automatically by your CI server. But this is only part of the story. Great, we know that our updates work, that the upgrade process works, that the upgrade isn’t going to wipe our 4Tb of production data with a single DROP TABLE. But – how do you get this (fully tested) release live? Continuous delivery means being always ready to release your software at any point in time. There’s a significant gap between your latest version being tested, and it being easily releasable. Just a quick note on terminology – there’s a nice piece here from Atlassian on the difference between continuous integration, continuous delivery and continuous deployment. This piece also gives a nice description of the benefits of continuous delivery. These benefits have been summed up by Jez Humble at Thoughtworks as: “Continuous delivery is a set of principles and practices to reduce the cost, time, and risk of delivering incremental changes to users” There’s another really useful piece here on Simple-Talk about the need for continuous delivery and how it applies to the database written by Phil Factor – specifically the extra needs and complexities of implementing a full CD solution for the database (compared to just implementing CD for, say, a web app). So, hopefully you’re convinced of moving on the the next stage! The next step after CI is to get some sort of automated deployment (or “release management”) process set up. But what should I do next? What do I need to plan and think about for getting my automated database deployment process set up? Can’t I just install one of the many release management tools available and hey presto, I’m ready! If only it were that simple. Below I list some of the areas that it’s worth spending a little time on, where a little planning and prep could go a long way. It’s also worth pointing out, that this should really be an evolving process. Depending on your starting point of course, it can be a long journey from your current setup to a full continuous delivery pipeline. If you’ve got a CI mechanism in place, you’re certainly a long way down that path. Nevertheless, we’d recommend evolving your process incrementally. Pages 157 and 129-141 of the book on Continuous Delivery (by Jez Humble and Dave Farley) have some great guidance on building up a pipeline incrementally: http://www.amazon.com/Continuous-Delivery-Deployment-Automation-Addison-Wesley/dp/0321601912 For now, in this post, we’ll look at the following areas for your checklist: You and Your Team Environments The Deployment Process Rollback and Recovery Development Practices You and Your Team It’s a cliché in the DevOps community that “It’s not all about processes and tools, really it’s all about a culture”. As stated in this DevOps report from Puppet Labs: “DevOps processes and tooling contribute to high performance, but these practices alone aren’t enough to achieve organizational success. The most common barriers to DevOps adoption are cultural: lack of manager or team buy-in, or the value of DevOps isn’t understood outside of a specific group”. Like most clichés, there’s truth in there – if you want to set up a database continuous delivery process, you need to get your boss, your department, your company (if relevant) onside. Why? Because it’s an investment with the benefits coming way down the line. But the benefits are huge – for HP, in the book A Practical Approach to Large-Scale Agile Development: How HP Transformed LaserJet FutureSmart Firmware, these are summarized as: -2008 to present: overall development costs reduced by 40% -Number of programs under development increased by 140% -Development costs per program down 78% -Firmware resources now driving innovation increased by a factor of 8 (from 5% working on new features to 40% But what does this mean? It means that, when moving to the next stage, to make that extra investment in automating your deployment process, it helps a lot if everyone is convinced that this is a good thing. That they understand the benefits of automated deployment and are willing to make the effort to transform to a new way of working. Incidentally, if you’re ever struggling to convince someone of the value I’d strongly recommend just buying them a copy of this book – a great read, and a very practical guide to how it can really work at a large org. I’ve spoken to many customers who have implemented database CI who describe their deployment process as “The point where automation breaks down. Up to that point, the CI process runs, untouched by human hand, but as soon as that’s finished we revert to manual.” This deployment process can involve, for example, a DBA manually comparing an environment (say, QA) to production, creating the upgrade scripts, reading through them, checking them against an Excel document emailed to him/her the night before, turning to page 29 in his/her notebook to double-check how replication is switched off and on for deployments, and so on and so on. Painful, error-prone and lengthy. But the point is, if this is something like your deployment process, telling your DBA “We’re changing everything you do and your toolset next week, to automate most of your role – that’s okay isn’t it?” isn’t likely to go down well. There’s some work here to bring him/her onside – to explain what you’re doing, why there will still be control of the deployment process and so on. Or of course, if you’re the DBA looking after this process, you have to do a similar job in reverse. You may have researched and worked out how you’d like to change your methodology to start automating your painful release process, but do the dev team know this? What if they have to start producing different artifacts for you? Will they be happy with this? Worth talking to them, to find out. As well as talking to your DBA/dev team, the other group to get involved before implementation is your manager. And possibly your manager’s manager too. As mentioned, unless there’s buy-in “from the top”, you’re going to hit problems when the implementation starts to get rocky (and what tool/process implementations don’t get rocky?!). You need to have support from someone senior in your organisation – someone you can turn to when you need help with a delayed implementation, lack of resources or lack of progress. Actions: Get your DBA involved (or whoever looks after live deployments) and discuss what you’re planning to do or, if you’re the DBA yourself, get the dev team up-to-speed with your plans, Get your boss involved too and make sure he/she is bought in to the investment. Environments Where are you going to deploy to? And really this question is – what environments do you want set up for your deployment pipeline? Assume everyone has “Production”, but do you have a QA environment? Dedicated development environments for each dev? Proper pre-production? I’ve seen every setup under the sun, and there is often a big difference between “What we want, to do continuous delivery properly” and “What we’re currently stuck with”. Some of these differences are: What we want What we’ve got Each developer with their own dedicated database environment A single shared “development” environment, used by everyone at once An Integration box used to test the integration of all check-ins via the CI process, along with a full suite of unit-tests running on that machine In fact if you have a CI process running, you’re likely to have some sort of integration server running (even if you don’t call it that!). Whether you have a full suite of unit tests running is a different question… Separate QA environment used explicitly for manual testing prior to release “We just test on the dev environments, or maybe pre-production” A proper pre-production (or “staging”) box that matches production as closely as possible Hopefully a pre-production box of some sort. But does it match production closely!? A production environment reproducible from source control A production box which has drifted significantly from anything in source control The big question is – how much time and effort are you going to invest in fixing these issues? In reality this just involves figuring out which new databases you’re going to create and where they’ll be hosted – VMs? Cloud-based? What about size/data issues – what data are you going to include on dev environments? Does it need to be masked to protect access to production data? And often the amount of work here really depends on whether you’re working on a new, greenfield project, or trying to update an existing, brownfield application. There’s a world if difference between starting from scratch with 4 or 5 clean environments (reproducible from source control of course!), and trying to re-purpose and tweak a set of existing databases, with all of their surrounding processes and quirks. But for a proper release management process, ideally you have: Dedicated development databases, An Integration server used for testing continuous integration and running unit tests. [NB: This is the point at which deployments are automatic, without human intervention. Each deployment after this point is a one-click (but human) action], QA – QA engineers use a one-click deployment process to automatically* deploy chosen releases to QA for testing, Pre-production. The environment you use to test the production release process, Production. * A note on the use of the word “automatic” – when carrying out automated deployments this does not mean that the deployment is happening without human intervention (i.e. that something is just deploying over and over again). It means that the process of carrying out the deployment is automatic in that it’s not a person manually running through a checklist or set of actions. The deployment still requires a single-click from a user. Actions: Get your environments set up and ready, Set access permissions appropriately, Make sure everyone understands what the environments will be used for (it’s not a “free-for-all” with all environments to be accessed, played with and changed by development). The Deployment Process As described earlier, most existing database deployment processes are pretty manual. The following is a description of a process we hear very often when we ask customers “How do your database changes get live? How does your manual process work?” Check pre-production matches production (use a schema compare tool, like SQL Compare). Sometimes done by taking a backup from production and restoring in to pre-prod, Again, use a schema compare tool to find the differences between the latest version of the database ready to go live (i.e. what the team have been developing). This generates a script, User (generally, the DBA), reviews the script. This often involves manually checking updates against a spreadsheet or similar, Run the script on pre-production, and check there are no errors (i.e. it upgrades pre-production to what you hoped), If all working, run the script on production.* * this assumes there’s no problem with production drifting away from pre-production in the interim time period (i.e. someone has hacked something in to the production box without going through the proper change management process). This difference could undermine the validity of your pre-production deployment test. Red Gate is currently working on a free tool to detect this problem – sign up here at www.sqllighthouse.com, if you’re interested in testing early versions. There are several variations on this process – some better, some much worse! How do you automate this? In particular, step 3 – surely you can’t automate a DBA checking through a script, that everything is in order!? The key point here is to plan what you want in your new deployment process. There are so many options. At one extreme, pure continuous deployment – whenever a dev checks something in to source control, the CI process runs (including extensive and thorough testing!), before the deployment process keys in and automatically deploys that change to the live box. Not for the faint hearted – and really not something we recommend. At the other extreme, you might be more comfortable with a semi-automated process – the pre-production/production matching process is automated (with an error thrown if these environments don’t match), followed by a manual intervention, allowing for script approval by the DBA. One he/she clicks “Okay, I’m happy for that to go live”, the latter stages automatically take the script through to live. And anything in between of course – and other variations. But we’d strongly recommended sitting down with a whiteboard and your team, and spending a couple of hours mapping out “What do we do now?”, “What do we actually want?”, “What will satisfy our needs for continuous delivery, but still maintaining some sort of continuous control over the process?” NB: Most of what we’re discussing here is about production deployments. It’s important to note that you will also need to map out a deployment process for earlier environments (for example QA). However, these are likely to be less onerous, and many customers opt for a much more automated process for these boxes. Actions: Sit down with your team and a whiteboard, and draw out the answers to the questions above for your production deployments – “What do we do now?”, “What do we actually want?”, “What will satisfy our needs for continuous delivery, but still maintaining some sort of continuous control over the process?” Repeat for earlier environments (QA and so on). Rollback and Recovery If only every deployment went according to plan! Unfortunately they don’t – and when things go wrong, you need a rollback or recovery plan for what you’re going to do in that situation. Once you move in to a more automated database deployment process, you’re far more likely to be deploying more frequently than before. No longer once every 6 months, maybe now once per week, or even daily. Hence the need for a quick rollback or recovery process becomes paramount, and should be planned for. NB: These are mainly scenarios for handling rollbacks after the transaction has been committed. If a failure is detected during the transaction, the whole transaction can just be rolled back, no problem. There are various options, which we’ll explore in subsequent articles, things like: Immediately restore from backup, Have a pre-tested rollback script (remembering that really this is a “roll-forward” script – there’s not really such a thing as a rollback script for a database!) Have fallback environments – for example, using a blue-green deployment pattern. Different options have pros and cons – some are easier to set up, some require more investment in infrastructure; and of course some work better than others (the key issue with using backups, is loss of the interim transaction data that has been added between the failed deployment and the restore). The best mechanism will be primarily dependent on how your application works and how much you need a cast-iron failsafe mechanism. Actions: Work out an appropriate rollback strategy based on how your application and business works, your appetite for investment and requirements for a completely failsafe process. Development Practices This is perhaps the more difficult area for people to tackle. The process by which you can deploy database updates is actually intrinsically linked with the patterns and practices used to develop that database and linked application. So you need to decide whether you want to implement some changes to the way your developers actually develop the database (particularly schema changes) to make the deployment process easier. A good example is the pattern “Branch by abstraction”. Explained nicely here, by Martin Fowler, this is a process that can be used to make significant database changes (e.g. splitting a table) in a step-wise manner so that you can always roll back, without data loss – by making incremental updates to the database backward compatible. Slides 103-108 of the following slidedeck, from Niek Bartholomeus explain the process: https://speakerdeck.com/niekbartho/orchestration-in-meatspace As these slides show, by making a significant schema change in multiple steps – where each step can be rolled back without any loss of new data – this affords the release team the opportunity to have zero-downtime deployments with considerably less stress (because if an increment goes wrong, they can roll back easily). There are plenty more great patterns that can be implemented – the book Refactoring Databases, by Scott Ambler and Pramod Sadalage is a great read, if this is a direction you want to go in: http://www.amazon.com/Refactoring-Databases-Evolutionary-paperback-Addison-Wesley/dp/0321774515 But the question is – how much of this investment are you willing to make? How often are you making significant schema changes that would require these best practices? Again, there’s a difference here between migrating old projects and starting afresh – with the latter it’s much easier to instigate best practice from the start. Actions: For your business, work out how far down the path you want to go, amending your database development patterns to “best practice”. It’s a trade-off between implementing quality processes, and the necessity to do so (depending on how often you make complex changes). Socialise these changes with your development group. No-one likes having “best practice” changes imposed on them, so good to introduce these ideas and the rationale behind them early.   Summary The next stages of implementing a continuous delivery pipeline for your database changes (once you have CI up and running) require a little pre-planning, if you want to get the most out of the work, and for the implementation to go smoothly. We’ve covered some of the checklist of areas to consider – mainly in the areas of “Getting the team ready for the changes that are coming” and “Planning our your pipeline, environments, patterns and practices for development”, though there will be more detail, depending on where you’re coming from – and where you want to get to. This article is part of our database delivery patterns & practices series on Simple Talk. Find more articles for version control, automated testing, continuous integration & deployment.

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  • Issue 15: Oracle Exadata Marketing Campaigns

    - by rituchhibber
         PARTNER FOCUS Oracle ExadataMarketing Campaign Steve McNickleVP Europe, cVidya Steve McNickle is VP Europe for cVidya, an innovative provider of revenue intelligence solutions for telecom, media and entertainment service providers including AT&T, BT, Deutsche Telecom and Vodafone. The company's product portfolio helps operators and service providers maximise margins, improve customer experience and optimise ecosystem relationships through revenue assurance, fraud and security management, sales performance management, pricing analytics, and inter-carrier services. cVidya has partnered with Oracle for more than a decade. RESOURCES -- Oracle PartnerNetwork (OPN) Oracle Exastack Program Oracle Exastack Optimized Oracle Exastack Labs and Enablement Resources Oracle Engineered Systems Oracle Communications cVidya SUBSCRIBE FEEDBACK PREVIOUS ISSUES Are you ready for Oracle OpenWorld this October? -- -- Please could you tell us a little about cVidya's partnering history with Oracle, and expand on your Oracle Exastack accreditations? "cVidya was established just over ten years ago and we've had a strong relationship with Oracle almost since the very beginning. Through our Revenue Intelligence work with some of the world's largest service providers we collect tremendous amounts of information, amounting to billions of records per day. We help our clients to collect, store and analyse that data to ensure that their end customers are getting the best levels of service, are billed correctly, and are happy that they are on the correct price plan. We have been an Oracle Gold level partner for seven years, and crucially just two months ago we were also accredited as Oracle Exastack Optimized for MoneyMap, our core Revenue Assurance solution. Very soon we also expect to be Oracle Exastack Optimized DRMap, our Data Retention solution." What unique capabilities and customer benefits does Oracle Exastack add to your applications? "Oracle Exastack enables us to deliver radical benefits to our customers. A typical mobile operator in the UK might handle between 500 million and two billion call data record details daily. Each transaction needs to be validated, billed correctly and fraud checked. Because of the enormous volumes involved, our clients demand scalable infrastructure that allows them to efficiently acquire, store and process all that data within controlled cost, space and environmental constraints. We have proved that the Oracle Exadata system can process data up to seven times faster and load it as much as 20 times faster than other standard best-of-breed server approaches. With the Oracle Exadata Database Machine they can reduce their datacentre equipment from say, the six or seven cabinets that they needed in the past, down to just one. This dramatic simplification delivers incredible value to the customer by cutting down enormously on all of their significant cost, space, energy, cooling and maintenance overheads." "The Oracle Exastack Program has given our clients the ability to switch their focus from reactive to proactive. Traditionally they may have spent 80 percent of their day processing, and just 20 percent enabling end customers to see advanced analytics, and avoiding issues before they occur. With our solutions and Oracle Exadata they can now switch that balance around entirely, resulting not only in reduced revenue leakage, but a far higher focus on proactive leakage prevention. How has the Oracle Exastack Program transformed your customer business? "We can already see the impact. Oracle solutions allow our delivery teams to achieve successful deployments, happy customers and self-satisfaction, and the power of Oracle's Exa solutions is easy to measure in terms of their transformational ability. We gained our first sale into a major European telco by demonstrating the major performance gains that would transform their business. Clients can measure the ease of organisational change, the early prevention of business issues, the reduction in manpower required to provide protection and coverage across all their products and services, plus of course end customer satisfaction. If customers know that that service is provided accurately and that their bills are calculated correctly, then over time this satisfaction can be attributed to revenue intelligence and the underlying systems which provide it. Combine this with the further integration we have with the other layers of the Oracle stack, including the telecommunications offerings such as NCC, OCDM and BRM, and the result is even greater customer value—not to mention the increased speed to market and the reduced project risk." What does the Oracle Exastack community bring to cVidya, both in terms of general benefits, and also tangible new opportunities and partnerships? "A great deal. We have participated in the Oracle Exastack community heavily over the past year, and have had lots of meetings with Oracle and our peers around the globe. It brings us into contact with like-minded, innovative partners, who like us are not happy to just stand still and want to take fresh technology to their customer base in order to gain enhanced value. We identified three new partnerships in each of two recent meetings, and hope these will open up new opportunities, not only in areas that exactly match where we operate today, but also in some new associative areas that will expand our reach into new business sectors. Notably, thanks to the Exastack community we were invited on stage at last year's Oracle OpenWorld conference. Appearing so publically with Oracle senior VP Judson Althoff elevated awareness and visibility of cVidya and has enabled us to participate in a number of other events with Oracle over the past eight months. We've been involved in speaking opportunities, forums and exhibitions, providing us with invaluable opportunities that we wouldn't otherwise have got close to." How has Exastack differentiated cVidya as an ISV, and helped you to evolve your business to the next level? "When we are selling to our core customer base of Tier 1 telecommunications providers, we know that they want more than just software. They want an enduring partnership that will last many years, they want innovation, and a forward thinking partner who knows how to guide them on where they need to be to meet market demand three, five or seven years down the line. Membership of respected global bodies, such as the Telemanagement Forum enables us to lead standard adherence in our area of business, giving us a lot of credibility, but Oracle is also involved in this forum with its own telecommunications portfolio, strengthening our position still further. When we approach CEOs, CTOs and CIOs at the very largest Tier 1 operators, not only can we easily show them that our technology is fantastic, we can also talk about our strong partnership with Oracle, and our joint embracing of today's standards and tomorrow's innovation." Where would you like cVidya to be in one year's time? "We want to get all of our relevant products Oracle Exastack Optimized. Our MoneyMap Revenue Assurance solution is already Exastack Optimised, our DRMAP Data Retention Solution should be Exastack Optimised within the next month, and our FraudView Fraud Management solution within the next two to three months. We'd then like to extend our Oracle accreditation out to include other members of the Oracle Engineered Systems family. We are moving into the 'Big Data' space, and so we're obviously very keen to work closely with Oracle to conduct pilots, map new technologies onto Oracle Big Data platforms, and embrace and measure the benefits of other Oracle systems, namely Oracle Exalogic Elastic Cloud, the Oracle Exalytics In-Memory Machine and the Oracle SPARC SuperCluster. We would also like to examine how the Oracle Database Appliance might benefit our Tier 2 service provider customers. Finally, we'd also like to continue working with the Oracle Communications Global Business Unit (CGBU), furthering our integration with Oracle billing products so that we are able to quickly deploy fraud solutions into Oracle's Engineered System stack, give operational benefits to our clients that are pre-integrated, more cost-effective, and can be rapidly deployed rapidly and producing benefits in three months, not nine months." Chris Baker ,Senior Vice President, Oracle Worldwide ISV-OEM-Java Sales Chris Baker is the Global Head of ISV/OEM Sales responsible for working with ISV/OEM partners to maximise Oracle's business through those partners, whilst maximising those partners' business to their end users. Chris works with partners, customers, innovators, investors and employees to develop innovative business solutions using Oracle products, services and skills. Firstly, could you please explain Oracle's current strategy for ISV partners, globally and in EMEA? "Oracle customers use independent software vendor (ISV) applications to run their businesses. They use them to generate revenue and to fulfil obligations to their own customers. Our strategy is very straight-forward. We want all of our ISV partners and OEMs to concentrate on the things that they do the best – building applications to meet the unique industry and functional requirements of their customer. We want to ensure that we deliver a best in class application platform so the ISV is free to concentrate their effort on their application functionality and user experience We invest over four billion dollars in research and development every year, and we want our ISVs to benefit from all of that investment in operating systems, virtualisation, databases, middleware, engineered systems, and other hardware. By doing this, we help them to reduce their costs, gain more consistency and agility for quicker implementations, and also rapidly differentiate themselves from other application vendors. It's all about simplification because we believe that around 25 to 30 percent of the development costs incurred by many ISVs are caused by customising infrastructure and have nothing to do with their applications. Our strategy is to enable our ISV partners to standardise their application platform using engineered architecture, so they can write once to the Oracle stack and deploy seamlessly in the cloud, on-premise, or in hybrid deployments. It's really important that architecture is the same in order to keep cost and time overheads at a minimum, so we provide standardisation and an environment that enables our ISVs to concentrate on the core business that makes them the most money and brings them success." How do you believe this strategy is helping the ISVs to work hand-in-hand with Oracle to ensure that end customers get the industry-leading solutions that they need? "We work with our ISVs not just to help them be successful, but also to help them market themselves. We have something called the 'Oracle Exastack Ready Program', which enables ISVs to publicise themselves as 'Ready' to run the core software platforms that run on Oracle's engineered systems including Exadata and Exalogic. So, for example, they can become 'Database Ready' which means that they use the latest version of Oracle Database and therefore can run their application without modification on Exadata or the Oracle Database Appliance. Alternatively, they can become WebLogic Ready, Oracle Linux Ready and Oracle Solaris Ready which means they run on the latest release and therefore can run their application, with no new porting work, on Oracle Exalogic. Those 'Ready' logos are important in helping ISVs advertise to their customers that they are using the latest technologies which have been fully tested. We now also have Exadata Ready and Exalogic Ready programmes which allow ISVs to promote the certification of their applications on these platforms. This highlights these partners to Oracle customers as having solutions that run fluently on the Oracle Exadata Database Machine, the Oracle Exalogic Elastic Cloud or one of our other engineered systems. This makes it easy for customers to identify solutions and provides ISVs with an avenue to connect with Oracle customers who are rapidly adopting engineered systems. We have also taken this programme to the next level in the shape of 'Oracle Exastack Optimized' for partners whose applications run best on the Oracle stack and have invested the time to fully optimise application performance. We ensure that Exastack Optimized partner status is promoted and supported by press releases, and we help our ISVs go to market and differentiate themselves through the use our technology and the standardisation it delivers. To date we have had several hundred organisations successfully work through our Exastack Optimized programme." How does Oracle's strategy of offering pre-integrated open platform software and hardware allow ISVs to bring their products to market more quickly? "One of the problems for many ISVs is that they have to think very carefully about the technology on which their solutions will be deployed, particularly in the cloud or hosted environments. They have to think hard about how they secure these environments, whether the concern is, for example, middleware, identity management, or securing personal data. If they don't use the technology that we build-in to our products to help them to fulfil these roles, they then have to build it themselves. This takes time, requires testing, and must be maintained. By taking advantage of our technology, partners will now know that they have a standard platform. They will know that they can confidently talk about implementation being the same every time they do it. Very large ISV applications could once take a year or two to be implemented at an on-premise environment. But it wasn't just the configuration of the application that took the time, it was actually the infrastructure - the different hardware configurations, operating systems and configurations of databases and middleware. Now we strongly believe that it's all about standardisation and repeatability. It's about making sure that our partners can do it once and are then able to roll it out many different times using standard componentry." What actions would you recommend for existing ISV partners that are looking to do more business with Oracle and its customer base, not only to maximise benefits, but also to maximise partner relationships? "My team, around the world and in the EMEA region, is available and ready to talk to any of our ISVs and to explore the possibilities together. We run programmes like 'Excite' and 'Insight' to help us to understand how we can help ISVs with architecture and widen their environments. But we also want to work with, and look at, new opportunities - for example, the Machine-to-Machine (M2M) market or 'The Internet of Things'. Over the next few years, many millions, indeed billions of devices will be collecting massive amounts of data and communicating it back to the central systems where ISVs will be running their applications. The only way that our partners will be able to provide a single vendor 'end-to-end' solution is to use Oracle integrated systems at the back end and Java on the 'smart' devices collecting the data – a complete solution from device to data centre. So there are huge opportunities to work closely with our ISVs, using Oracle's complete M2M platform, to provide the infrastructure that enables them to extract maximum value from the data collected. If any partners don't know where to start or who to contact, then they can contact me directly at [email protected] or indeed any of our teams across the EMEA region. We want to work with ISVs to help them to be as successful as they possibly can through simplification and speed to market, and we also want all of the top ISVs in the world based on Oracle." What opportunities are immediately opened to new ISV partners joining the OPN? "As you know OPN is very, very important. New members will discover a huge amount of content that instantly becomes accessible to them. They can access a wealth of no-cost training and enablement materials to build their expertise in Oracle technology. They can download Oracle software and use it for development projects. They can help themselves become more competent by becoming part of a true community and uncovering new opportunities by working with Oracle and their peers in the Oracle Partner Network. As well as publishing massive amounts of information on OPN, we also hold our global Oracle OpenWorld event, at which partners play a huge role. This takes place at the end of September and the beginning of October in San Francisco. Attending ISV partners have an unrivalled opportunity to contribute to elements such as the OpenWorld / OPN Exchange, at which they can talk to other partners and really begin thinking about how they can move their businesses on and play key roles in a very large ecosystem which revolves around technology and standardisation." Finally, are there any other messages that you would like to share with the Oracle ISV community? "The crucial message that I always like to reinforce is architecture, architecture and architecture! The key opportunities that ISVs have today revolve around standardising their architectures so that they can confidently think: “I will I be able to do exactly the same thing whenever a customer is looking to deploy on-premise, hosted or in the cloud”. The right architecture is critical to being competitive and to really start changing the game. We want to help our ISV partners to do just that; to establish standard architecture and to seize the opportunities it opens up for them. New market opportunities like M2M are enormous - just look at how many devices are all around you right now. We can help our partners to interface with these devices more effectively while thinking about their entire ecosystem, rather than just the piece that they have traditionally focused upon. With standardised architecture, we can help people dramatically improve their speed, reach, agility and delivery of enhanced customer satisfaction and value all the way from the Java side to their centralised systems. All Oracle ISV partners must take advantage of these opportunities, which is why Oracle will continue to invest in and support them." -- Gergely Strbik is Oracle Hardware and Software Product Manager for Avnet in Hungary. Avnet Technology Solutions is an OracleValue Added Distributor focused on the development of the existing Oracle channel. This includes the recruitment and enablement of Oracle partners as well as driving deeper adoption of Oracle's technology and application products within the IT channel. "The main business benefits of ODA for our customers and partners are scalability, flexibility, a great price point for the high performance delivered, and the easily configurable embedded Linux operating system. People welcome a lower point of entry and the ability to grow capacity on demand as their business expands." "Marketing and selling the ODA requires another way of thinking because it is an appliance. We have to transform the ways in which our partners and customers think from buying hardware and software independently to buying complete solutions. Successful early adopters and satisfied customer reactions will certainly help us to sell the ODA. We will have more experience with the product after the first deliveries and installations—end users need to see the power and benefits for themselves." "Our typical ODA customers will be those looking for complete solutions from a single reseller partner who is also able to manage the appliance. They will have enjoyed using Oracle Database but now want a new product that is able to unlock new levels of performance. A higher proportion of potential customers will come from our existing Oracle base, with around 30% from new business, but we intend to evangelise the ODA on the market to see how we can change this balance as all our customers adjust to the concept of 'Hardware and Software, Engineered to Work Together'. -- Back to the welcome page

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  • dbus dependency with yum

    - by Hengjie
    Whenever, I try and run yum update I get the following error: [root@server ~]# yum update Loaded plugins: dellsysid, fastestmirror Loading mirror speeds from cached hostfile * base: mirror01.idc.hinet.net * extras: mirror01.idc.hinet.net * rpmforge: fr2.rpmfind.net * updates: mirror01.idc.hinet.net Excluding Packages in global exclude list Finished Setting up Update Process Resolving Dependencies --> Running transaction check ---> Package NetworkManager.x86_64 1:0.7.0-13.el5 set to be updated ---> Package NetworkManager-glib.x86_64 1:0.7.0-13.el5 set to be updated ---> Package SysVinit.x86_64 0:2.86-17.el5 set to be updated ---> Package acl.x86_64 0:2.2.39-8.el5 set to be updated ---> Package acpid.x86_64 0:1.0.4-12.el5 set to be updated ---> Package apr.x86_64 0:1.2.7-11.el5_6.5 set to be updated ---> Package aspell.x86_64 12:0.60.3-12 set to be updated ---> Package audit.x86_64 0:1.8-2.el5 set to be updated ---> Package audit-libs.x86_64 0:1.8-2.el5 set to be updated ---> Package audit-libs-python.x86_64 0:1.8-2.el5 set to be updated ---> Package authconfig.x86_64 0:5.3.21-7.el5 set to be updated ---> Package autofs.x86_64 1:5.0.1-0.rc2.163.el5 set to be updated ---> Package bash.x86_64 0:3.2-32.el5 set to be updated ---> Package bind.x86_64 30:9.3.6-20.P1.el5 set to be updated ---> Package bind-libs.x86_64 30:9.3.6-20.P1.el5 set to be updated ---> Package bind-utils.x86_64 30:9.3.6-20.P1.el5 set to be updated ---> Package binutils.x86_64 0:2.17.50.0.6-20.el5 set to be updated ---> Package centos-release.x86_64 10:5-8.el5.centos set to be updated ---> Package centos-release-notes.x86_64 0:5.8-0 set to be updated ---> Package coreutils.x86_64 0:5.97-34.el5_8.1 set to be updated ---> Package cpp.x86_64 0:4.1.2-52.el5 set to be updated ---> Package cpuspeed.x86_64 1:1.2.1-10.el5 set to be updated ---> Package crash.x86_64 0:5.1.8-1.el5.centos set to be updated ---> Package cryptsetup-luks.x86_64 0:1.0.3-8.el5 set to be updated ---> Package cups.x86_64 1:1.3.7-30.el5 set to be updated ---> Package cups-libs.x86_64 1:1.3.7-30.el5 set to be updated ---> Package curl.x86_64 0:7.15.5-15.el5 set to be updated --> Processing Dependency: dbus = 1.1.2-15.el5_6 for package: dbus-libs ---> Package dbus.x86_64 0:1.1.2-16.el5_7 set to be updated ---> Package dbus-libs.x86_64 0:1.1.2-16.el5_7 set to be updated ---> Package device-mapper.x86_64 0:1.02.67-2.el5 set to be updated ---> Package device-mapper-event.x86_64 0:1.02.67-2.el5 set to be updated ---> Package device-mapper-multipath.x86_64 0:0.4.7-48.el5_8.1 set to be updated ---> Package dhclient.x86_64 12:3.0.5-31.el5 set to be updated ---> Package dmidecode.x86_64 1:2.11-1.el5 set to be updated ---> Package dmraid.x86_64 0:1.0.0.rc13-65.el5 set to be updated ---> Package dmraid-events.x86_64 0:1.0.0.rc13-65.el5 set to be updated ---> Package dump.x86_64 0:0.4b41-6.el5 set to be updated ---> Package e2fsprogs.x86_64 0:1.39-33.el5 set to be updated ---> Package e2fsprogs-devel.x86_64 0:1.39-33.el5 set to be updated ---> Package e2fsprogs-libs.x86_64 0:1.39-33.el5 set to be updated ---> Package ecryptfs-utils.x86_64 0:75-8.el5 set to be updated ---> Package file.x86_64 0:4.17-21 set to be updated ---> Package finger.x86_64 0:0.17-33 set to be updated ---> Package firstboot-tui.x86_64 0:1.4.27.9-1.el5.centos set to be updated ---> Package freetype.x86_64 0:2.2.1-28.el5_7.2 set to be updated ---> Package freetype-devel.x86_64 0:2.2.1-28.el5_7.2 set to be updated ---> Package ftp.x86_64 0:0.17-37.el5 set to be updated ---> Package gamin.x86_64 0:0.1.7-10.el5 set to be updated ---> Package gamin-python.x86_64 0:0.1.7-10.el5 set to be updated ---> Package gawk.x86_64 0:3.1.5-15.el5 set to be updated ---> Package gcc.x86_64 0:4.1.2-52.el5 set to be updated ---> Package gcc-c++.x86_64 0:4.1.2-52.el5 set to be updated ---> Package glibc.i686 0:2.5-81.el5_8.1 set to be updated ---> Package glibc.x86_64 0:2.5-81.el5_8.1 set to be updated ---> Package glibc-common.x86_64 0:2.5-81.el5_8.1 set to be updated ---> Package glibc-devel.x86_64 0:2.5-81.el5_8.1 set to be updated ---> Package glibc-headers.x86_64 0:2.5-81.el5_8.1 set to be updated ---> Package gnutls.x86_64 0:1.4.1-7.el5_8.2 set to be updated ---> Package groff.x86_64 0:1.18.1.1-13.el5 set to be updated ---> Package gtk2.x86_64 0:2.10.4-21.el5_7.7 set to be updated ---> Package gzip.x86_64 0:1.3.5-13.el5.centos set to be updated ---> Package hmaccalc.x86_64 0:0.9.6-4.el5 set to be updated ---> Package htop.x86_64 0:1.0.1-2.el5.rf set to be updated ---> Package hwdata.noarch 0:0.213.26-1.el5 set to be updated ---> Package ifd-egate.x86_64 0:0.05-17.el5 set to be updated ---> Package initscripts.x86_64 0:8.45.42-1.el5.centos set to be updated ---> Package iproute.x86_64 0:2.6.18-13.el5 set to be updated ---> Package iptables.x86_64 0:1.3.5-9.1.el5 set to be updated ---> Package iptables-ipv6.x86_64 0:1.3.5-9.1.el5 set to be updated ---> Package iscsi-initiator-utils.x86_64 0:6.2.0.872-13.el5 set to be updated ---> Package kernel.x86_64 0:2.6.18-308.1.1.el5 set to be installed ---> Package kernel-headers.x86_64 0:2.6.18-308.1.1.el5 set to be updated ---> Package kpartx.x86_64 0:0.4.7-48.el5_8.1 set to be updated ---> Package krb5-devel.x86_64 0:1.6.1-70.el5 set to be updated ---> Package krb5-libs.x86_64 0:1.6.1-70.el5 set to be updated ---> Package krb5-workstation.x86_64 0:1.6.1-70.el5 set to be updated ---> Package ksh.x86_64 0:20100621-5.el5_8.1 set to be updated ---> Package kudzu.x86_64 0:1.2.57.1.26-3.el5.centos set to be updated ---> Package less.x86_64 0:436-9.el5 set to be updated ---> Package lftp.x86_64 0:3.7.11-7.el5 set to be updated ---> Package libX11.x86_64 0:1.0.3-11.el5_7.1 set to be updated ---> Package libX11-devel.x86_64 0:1.0.3-11.el5_7.1 set to be updated ---> Package libXcursor.x86_64 0:1.1.7-1.2 set to be updated ---> Package libacl.x86_64 0:2.2.39-8.el5 set to be updated ---> Package libgcc.x86_64 0:4.1.2-52.el5 set to be updated ---> Package libgomp.x86_64 0:4.4.6-3.el5.1 set to be updated ---> Package libpng.x86_64 2:1.2.10-16.el5_8 set to be updated ---> Package libpng-devel.x86_64 2:1.2.10-16.el5_8 set to be updated ---> Package libsmbios.x86_64 0:2.2.27-3.2.el5 set to be updated ---> Package libstdc++.x86_64 0:4.1.2-52.el5 set to be updated ---> Package libstdc++-devel.x86_64 0:4.1.2-52.el5 set to be updated ---> Package libsysfs.x86_64 0:2.1.0-1.el5 set to be updated ---> Package libusb.x86_64 0:0.1.12-6.el5 set to be updated ---> Package libvolume_id.x86_64 0:095-14.27.el5_7.1 set to be updated ---> Package libxml2.x86_64 0:2.6.26-2.1.15.el5_8.2 set to be updated ---> Package libxml2-python.x86_64 0:2.6.26-2.1.15.el5_8.2 set to be updated ---> Package logrotate.x86_64 0:3.7.4-12 set to be updated ---> Package lsof.x86_64 0:4.78-6 set to be updated ---> Package lvm2.x86_64 0:2.02.88-7.el5 set to be updated ---> Package m2crypto.x86_64 0:0.16-8.el5 set to be updated ---> Package man.x86_64 0:1.6d-2.el5 set to be updated ---> Package man-pages.noarch 0:2.39-20.el5 set to be updated ---> Package mcelog.x86_64 1:0.9pre-1.32.el5 set to be updated ---> Package mesa-libGL.x86_64 0:6.5.1-7.10.el5 set to be updated ---> Package mesa-libGL-devel.x86_64 0:6.5.1-7.10.el5 set to be updated ---> Package microcode_ctl.x86_64 2:1.17-1.56.el5 set to be updated ---> Package mkinitrd.x86_64 0:5.1.19.6-75.el5 set to be updated ---> Package mktemp.x86_64 3:1.5-24.el5 set to be updated --> Processing Dependency: nash = 5.1.19.6-68.el5_6.1 for package: mkinitrd ---> Package nash.x86_64 0:5.1.19.6-75.el5 set to be updated ---> Package net-snmp.x86_64 1:5.3.2.2-17.el5 set to be updated ---> Package net-snmp-devel.x86_64 1:5.3.2.2-17.el5 set to be updated ---> Package net-snmp-libs.x86_64 1:5.3.2.2-17.el5 set to be updated ---> Package net-snmp-utils.x86_64 1:5.3.2.2-17.el5 set to be updated ---> Package net-tools.x86_64 0:1.60-82.el5 set to be updated ---> Package nfs-utils.x86_64 1:1.0.9-60.el5 set to be updated ---> Package nfs-utils-lib.x86_64 0:1.0.8-7.9.el5 set to be updated ---> Package nscd.x86_64 0:2.5-81.el5_8.1 set to be updated ---> Package nspr.x86_64 0:4.8.9-1.el5_8 set to be updated ---> Package nspr-devel.x86_64 0:4.8.9-1.el5_8 set to be updated ---> Package nss.x86_64 0:3.13.1-5.el5_8 set to be updated ---> Package nss-devel.x86_64 0:3.13.1-5.el5_8 set to be updated ---> Package nss-tools.x86_64 0:3.13.1-5.el5_8 set to be updated ---> Package nss_ldap.x86_64 0:253-49.el5 set to be updated ---> Package ntp.x86_64 0:4.2.2p1-15.el5.centos.1 set to be updated ---> Package numactl.x86_64 0:0.9.8-12.el5_6 set to be updated ---> Package oddjob.x86_64 0:0.27-12.el5 set to be updated ---> Package oddjob-libs.x86_64 0:0.27-12.el5 set to be updated ---> Package openldap.x86_64 0:2.3.43-25.el5 set to be updated ---> Package openssh.x86_64 0:4.3p2-82.el5 set to be updated ---> Package openssh-clients.x86_64 0:4.3p2-82.el5 set to be updated ---> Package openssh-server.x86_64 0:4.3p2-82.el5 set to be updated ---> Package openssl.i686 0:0.9.8e-22.el5_8.1 set to be updated ---> Package openssl.x86_64 0:0.9.8e-22.el5_8.1 set to be updated ---> Package openssl-devel.x86_64 0:0.9.8e-22.el5_8.1 set to be updated ---> Package pam_krb5.x86_64 0:2.2.14-22.el5 set to be updated ---> Package pam_pkcs11.x86_64 0:0.5.3-26.el5 set to be updated ---> Package pango.x86_64 0:1.14.9-8.el5.centos.3 set to be updated ---> Package parted.x86_64 0:1.8.1-29.el5 set to be updated ---> Package pciutils.x86_64 0:3.1.7-5.el5 set to be updated ---> Package perl.x86_64 4:5.8.8-38.el5 set to be updated ---> Package perl-Compress-Raw-Bzip2.x86_64 0:2.037-1.el5.rf set to be updated ---> Package perl-Compress-Raw-Zlib.x86_64 0:2.037-1.el5.rf set to be updated ---> Package perl-rrdtool.x86_64 0:1.4.7-1.el5.rf set to be updated ---> Package poppler.x86_64 0:0.5.4-19.el5 set to be updated ---> Package poppler-utils.x86_64 0:0.5.4-19.el5 set to be updated ---> Package popt.x86_64 0:1.10.2.3-28.el5_8 set to be updated ---> Package postgresql-libs.x86_64 0:8.1.23-1.el5_7.3 set to be updated ---> Package procps.x86_64 0:3.2.7-18.el5 set to be updated ---> Package proftpd.x86_64 0:1.3.4a-1.el5.rf set to be updated --> Processing Dependency: perl(Mail::Sendmail) for package: proftpd ---> Package python.x86_64 0:2.4.3-46.el5 set to be updated ---> Package python-ctypes.x86_64 0:1.0.2-3.el5 set to be updated ---> Package python-libs.x86_64 0:2.4.3-46.el5 set to be updated ---> Package python-smbios.x86_64 0:2.2.27-3.2.el5 set to be updated ---> Package rhpl.x86_64 0:0.194.1-2 set to be updated ---> Package rmt.x86_64 0:0.4b41-6.el5 set to be updated ---> Package rng-utils.x86_64 1:2.0-5.el5 set to be updated ---> Package rpm.x86_64 0:4.4.2.3-28.el5_8 set to be updated ---> Package rpm-build.x86_64 0:4.4.2.3-28.el5_8 set to be updated ---> Package rpm-devel.x86_64 0:4.4.2.3-28.el5_8 set to be updated ---> Package rpm-libs.x86_64 0:4.4.2.3-28.el5_8 set to be updated ---> Package rpm-python.x86_64 0:4.4.2.3-28.el5_8 set to be updated ---> Package rrdtool.x86_64 0:1.4.7-1.el5.rf set to be updated ---> Package rsh.x86_64 0:0.17-40.el5_7.1 set to be updated ---> Package rsync.x86_64 0:3.0.6-4.el5_7.1 set to be updated ---> Package ruby.x86_64 0:1.8.5-24.el5 set to be updated ---> Package ruby-libs.x86_64 0:1.8.5-24.el5 set to be updated ---> Package sblim-sfcb.x86_64 0:1.3.11-49.el5 set to be updated ---> Package sblim-sfcc.x86_64 0:2.2.2-49.el5 set to be updated ---> Package selinux-policy.noarch 0:2.4.6-327.el5 set to be updated ---> Package selinux-policy-targeted.noarch 0:2.4.6-327.el5 set to be updated ---> Package setup.noarch 0:2.5.58-9.el5 set to be updated ---> Package shadow-utils.x86_64 2:4.0.17-20.el5 set to be updated ---> Package smartmontools.x86_64 1:5.38-3.el5 set to be updated ---> Package smbios-utils-bin.x86_64 0:2.2.27-3.2.el5 set to be updated ---> Package smbios-utils-python.x86_64 0:2.2.27-3.2.el5 set to be updated ---> Package sos.noarch 0:1.7-9.62.el5 set to be updated ---> Package srvadmin-omilcore.x86_64 0:6.5.0-1.452.1.el5 set to be updated ---> Package strace.x86_64 0:4.5.18-11.el5_8 set to be updated ---> Package subversion.x86_64 0:1.6.11-7.el5_6.4 set to be updated ---> Package sudo.x86_64 0:1.7.2p1-13.el5 set to be updated ---> Package sysfsutils.x86_64 0:2.1.0-1.el5 set to be updated ---> Package syslinux.x86_64 0:3.11-7 set to be updated ---> Package system-config-network-tui.noarch 0:1.3.99.21-1.el5 set to be updated ---> Package talk.x86_64 0:0.17-31.el5 set to be updated ---> Package tar.x86_64 2:1.15.1-31.el5 set to be updated ---> Package traceroute.x86_64 3:2.0.1-6.el5 set to be updated ---> Package tzdata.x86_64 0:2012b-3.el5 set to be updated ---> Package udev.x86_64 0:095-14.27.el5_7.1 set to be updated ---> Package util-linux.x86_64 0:2.13-0.59.el5 set to be updated ---> Package vixie-cron.x86_64 4:4.1-81.el5 set to be updated ---> Package wget.x86_64 0:1.11.4-3.el5_8.1 set to be updated ---> Package xinetd.x86_64 2:2.3.14-16.el5 set to be updated ---> Package yp-tools.x86_64 0:2.9-2.el5 set to be updated ---> Package ypbind.x86_64 3:1.19-12.el5_6.1 set to be updated ---> Package yum.noarch 0:3.2.22-39.el5.centos set to be updated ---> Package yum-dellsysid.x86_64 0:2.2.27-3.2.el5 set to be updated ---> Package yum-fastestmirror.noarch 0:1.1.16-21.el5.centos set to be updated ---> Package zlib.x86_64 0:1.2.3-4.el5 set to be updated ---> Package zlib-devel.x86_64 0:1.2.3-4.el5 set to be updated --> Running transaction check --> Processing Dependency: dbus = 1.1.2-15.el5_6 for package: dbus-libs --> Processing Dependency: nash = 5.1.19.6-68.el5_6.1 for package: mkinitrd ---> Package perl-Mail-Sendmail.noarch 0:0.79-1.2.el5.rf set to be updated base/filelists | 3.5 MB 00:00 dell-omsa-indep/filelists | 195 kB 00:01 dell-omsa-specific/filelists | 1.0 kB 00:00 extras/filelists_db | 224 kB 00:00 rpmforge/filelists | 4.8 MB 00:06 updates/filelists_db | 715 kB 00:00 --> Finished Dependency Resolution dbus-libs-1.1.2-15.el5_6.i386 from installed has depsolving problems --> Missing Dependency: dbus = 1.1.2-15.el5_6 is needed by package dbus-libs-1.1.2-15.el5_6.i386 (installed) mkinitrd-5.1.19.6-68.el5_6.1.i386 from installed has depsolving problems --> Missing Dependency: nash = 5.1.19.6-68.el5_6.1 is needed by package mkinitrd-5.1.19.6-68.el5_6.1.i386 (installed) Error: Missing Dependency: nash = 5.1.19.6-68.el5_6.1 is needed by package mkinitrd-5.1.19.6-68.el5_6.1.i386 (installed) Error: Missing Dependency: dbus = 1.1.2-15.el5_6 is needed by package dbus-libs-1.1.2-15.el5_6.i386 (installed) You could try using --skip-broken to work around the problem You could try running: package-cleanup --problems package-cleanup --dupes rpm -Va --nofiles --nodigest The program package-cleanup is found in the yum-utils package. I have tried running package-cleanup --dupes and package-cleanup --problems but to no avail.

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  • Cisco ASA: How to route PPPoE-assigned subnet?

    - by Martijn Heemels
    We've just received a fiber uplink, and I'm trying to configure our Cisco ASA 5505 to properly use it. The provider requires us to connect via PPPoE, and I managed to configure the ASA as a PPPoE client and establish a connection. The ASA is assigned an IP address by PPPoE, and I can ping out from the ASA to the internet, but I should have access to an entire /28 subnet. I can't figure out how to get that subnet configured on the ASA, so that I can route or NAT the available public addresses to various internal hosts. My assigned range is: 188.xx.xx.176/28 The address I get via PPPoE is 188.xx.xx.177/32, which according to our provider is our Default Gateway address. They claim the subnet is correctly routed to us on their side. How does the ASA know which range it is responsible for on the Fiber interface? How do I use the addresses from my range? To clarify my config; The ASA is currently configured to default-route to our ADSL uplink on port Ethernet0/0 (interface vlan2, nicknamed Outside). The fiber is connected to port Ethernet0/2 (interface vlan50, nicknamed Fiber) so I can configure and test it before making it the default route. Once I'm clear on how to set it all up, I'll fully replace the Outside interface with Fiber. My config (rather long): : Saved : ASA Version 8.3(2)4 ! hostname gw domain-name example.com enable password ****** encrypted passwd ****** encrypted names name 10.10.1.0 Inside-dhcp-network description Desktops and clients that receive their IP via DHCP name 10.10.0.208 svn.example.com description Subversion server name 10.10.0.205 marvin.example.com description LAMP development server name 10.10.0.206 dns.example.com description DNS, DHCP, NTP ! interface Vlan2 description Old ADSL WAN connection nameif outside security-level 0 ip address 192.168.1.2 255.255.255.252 ! interface Vlan10 description LAN vlan 10 Regular LAN traffic nameif inside security-level 100 ip address 10.10.0.254 255.255.0.0 ! interface Vlan11 description LAN vlan 11 Lab/test traffic nameif lab security-level 90 ip address 10.11.0.254 255.255.0.0 ! interface Vlan20 description LAN vlan 20 ISCSI traffic nameif iscsi security-level 100 ip address 10.20.0.254 255.255.0.0 ! interface Vlan30 description LAN vlan 30 DMZ traffic nameif dmz security-level 50 ip address 10.30.0.254 255.255.0.0 ! interface Vlan40 description LAN vlan 40 Guests access to the internet nameif guests security-level 50 ip address 10.40.0.254 255.255.0.0 ! interface Vlan50 description New WAN Corporate Internet over fiber nameif fiber security-level 0 pppoe client vpdn group KPN ip address pppoe ! interface Ethernet0/0 switchport access vlan 2 speed 100 duplex full ! interface Ethernet0/1 switchport trunk allowed vlan 10,11,30,40 switchport trunk native vlan 10 switchport mode trunk ! interface Ethernet0/2 switchport access vlan 50 speed 100 duplex full ! interface Ethernet0/3 shutdown ! interface Ethernet0/4 shutdown ! interface Ethernet0/5 switchport access vlan 20 ! interface Ethernet0/6 shutdown ! interface Ethernet0/7 shutdown ! boot system disk0:/asa832-4-k8.bin ftp mode passive clock timezone CEST 1 clock summer-time CEDT recurring last Sun Mar 2:00 last Sun Oct 3:00 dns domain-lookup inside dns server-group DefaultDNS name-server dns.example.com domain-name example.com same-security-traffic permit inter-interface same-security-traffic permit intra-interface object network inside-net subnet 10.10.0.0 255.255.0.0 object network svn.example.com host 10.10.0.208 object network marvin.example.com host 10.10.0.205 object network lab-net subnet 10.11.0.0 255.255.0.0 object network dmz-net subnet 10.30.0.0 255.255.0.0 object network guests-net subnet 10.40.0.0 255.255.0.0 object network dhcp-subnet subnet 10.10.1.0 255.255.255.0 description DHCP assigned addresses on Vlan 10 object network Inside-vpnpool description Pool of assignable addresses for VPN clients object network vpn-subnet subnet 10.10.3.0 255.255.255.0 description Address pool assignable to VPN clients object network dns.example.com host 10.10.0.206 description DNS, DHCP, NTP object-group service iscsi tcp description iscsi storage traffic port-object eq 3260 access-list outside_access_in remark Allow access from outside to HTTP on svn. access-list outside_access_in extended permit tcp any object svn.example.com eq www access-list Insiders!_splitTunnelAcl standard permit 10.10.0.0 255.255.0.0 access-list iscsi_access_in remark Prevent disruption of iscsi traffic from outside the iscsi vlan. access-list iscsi_access_in extended deny tcp any interface iscsi object-group iscsi log warnings ! snmp-map DenyV1 deny version 1 ! pager lines 24 logging enable logging timestamp logging asdm-buffer-size 512 logging monitor warnings logging buffered warnings logging history critical logging asdm errors logging flash-bufferwrap logging flash-minimum-free 4000 logging flash-maximum-allocation 2000 mtu outside 1500 mtu inside 1500 mtu lab 1500 mtu iscsi 9000 mtu dmz 1500 mtu guests 1500 mtu fiber 1492 ip local pool DHCP_VPN 10.10.3.1-10.10.3.20 mask 255.255.0.0 ip verify reverse-path interface outside no failover icmp unreachable rate-limit 10 burst-size 5 asdm image disk0:/asdm-635.bin asdm history enable arp timeout 14400 nat (inside,outside) source static any any destination static vpn-subnet vpn-subnet ! object network inside-net nat (inside,outside) dynamic interface object network svn.example.com nat (inside,outside) static interface service tcp www www object network lab-net nat (lab,outside) dynamic interface object network dmz-net nat (dmz,outside) dynamic interface object network guests-net nat (guests,outside) dynamic interface access-group outside_access_in in interface outside access-group iscsi_access_in in interface iscsi route outside 0.0.0.0 0.0.0.0 192.168.1.1 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute timeout tcp-proxy-reassembly 0:01:00 dynamic-access-policy-record DfltAccessPolicy aaa-server SBS2003 protocol radius aaa-server SBS2003 (inside) host 10.10.0.204 timeout 5 key ***** aaa authentication enable console SBS2003 LOCAL aaa authentication ssh console SBS2003 LOCAL aaa authentication telnet console SBS2003 LOCAL http server enable http 10.10.0.0 255.255.0.0 inside snmp-server host inside 10.10.0.207 community ***** version 2c snmp-server location Server room snmp-server contact [email protected] snmp-server community ***** snmp-server enable traps snmp authentication linkup linkdown coldstart snmp-server enable traps syslog crypto ipsec transform-set TRANS_ESP_AES-256_SHA esp-aes-256 esp-sha-hmac crypto ipsec transform-set TRANS_ESP_AES-256_SHA mode transport crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto ipsec security-association lifetime seconds 28800 crypto ipsec security-association lifetime kilobytes 4608000 crypto dynamic-map outside_dyn_map 20 set pfs group5 crypto dynamic-map outside_dyn_map 20 set transform-set TRANS_ESP_AES-256_SHA crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5 crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP crypto map outside_map interface outside crypto isakmp enable outside crypto isakmp policy 1 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 telnet 10.10.0.0 255.255.0.0 inside telnet timeout 5 ssh scopy enable ssh 10.10.0.0 255.255.0.0 inside ssh timeout 5 ssh version 2 console timeout 30 management-access inside vpdn group KPN request dialout pppoe vpdn group KPN localname INSIDERS vpdn group KPN ppp authentication pap vpdn username INSIDERS password ***** store-local dhcpd address 10.40.1.0-10.40.1.100 guests dhcpd dns 8.8.8.8 8.8.4.4 interface guests dhcpd update dns interface guests dhcpd enable guests ! threat-detection basic-threat threat-detection scanning-threat threat-detection statistics host number-of-rate 2 threat-detection statistics port number-of-rate 3 threat-detection statistics protocol number-of-rate 3 threat-detection statistics access-list threat-detection statistics tcp-intercept rate-interval 30 burst-rate 400 average-rate 200 ntp server dns.example.com source inside prefer webvpn group-policy DfltGrpPolicy attributes vpn-tunnel-protocol IPSec l2tp-ipsec group-policy Insiders! internal group-policy Insiders! attributes wins-server value 10.10.0.205 dns-server value 10.10.0.206 vpn-tunnel-protocol IPSec l2tp-ipsec split-tunnel-policy tunnelspecified split-tunnel-network-list value Insiders!_splitTunnelAcl default-domain value example.com username martijn password ****** encrypted privilege 15 username marcel password ****** encrypted privilege 15 tunnel-group DefaultRAGroup ipsec-attributes pre-shared-key ***** tunnel-group Insiders! type remote-access tunnel-group Insiders! general-attributes address-pool DHCP_VPN authentication-server-group SBS2003 LOCAL default-group-policy Insiders! tunnel-group Insiders! ipsec-attributes pre-shared-key ***** ! class-map global-class match default-inspection-traffic class-map type inspect http match-all asdm_medium_security_methods match not request method head match not request method post match not request method get ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum 512 policy-map type inspect http http_inspection_policy parameters protocol-violation action drop-connection policy-map global-policy class global-class inspect dns inspect esmtp inspect ftp inspect h323 h225 inspect h323 ras inspect http inspect icmp inspect icmp error inspect mgcp inspect netbios inspect pptp inspect rtsp inspect snmp DenyV1 ! service-policy global-policy global smtp-server 123.123.123.123 prompt hostname context call-home profile CiscoTAC-1 no active destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService destination address email [email protected] destination transport-method http subscribe-to-alert-group diagnostic subscribe-to-alert-group environment subscribe-to-alert-group inventory periodic monthly subscribe-to-alert-group configuration periodic monthly subscribe-to-alert-group telemetry periodic daily hpm topN enable Cryptochecksum:a76bbcf8b19019771c6d3eeecb95c1ca : end asdm image disk0:/asdm-635.bin asdm location svn.example.com 255.255.255.255 inside asdm location marvin.example.com 255.255.255.255 inside asdm location dns.example.com 255.255.255.255 inside asdm history enable

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  • Where is all the memory being consumed?

    - by Mark L
    Hello, I have a Dell R300 Ubuntu 9.10 box with 4GB of memory. All I'm running on there is haproxy, nagios and postfix yet there is ~2.7GB of memory being consumed. I've run ps and I can't get the sums to add up. Could anyone shed any light on where all the memory is being used? Cheers, Mark $ sudo free -m total used free shared buffers cached Mem: 3957 2746 1211 0 169 2320 -/+ buffers/cache: 256 3701 Swap: 6212 0 6212 Sorry for pasting all of ps' output but I'm keen to get to the bottom of this. $ sudo ps aux [sudo] password for mark: USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 1 0.0 0.0 19320 1656 ? Ss May20 0:05 /sbin/init root 2 0.0 0.0 0 0 ? S< May20 0:00 [kthreadd] root 3 0.0 0.0 0 0 ? S< May20 0:00 [migration/0] root 4 0.0 0.0 0 0 ? S< May20 0:16 [ksoftirqd/0] root 5 0.0 0.0 0 0 ? S< May20 0:00 [watchdog/0] root 6 0.0 0.0 0 0 ? S< May20 0:03 [migration/1] root 7 0.0 0.0 0 0 ? S< May20 3:10 [ksoftirqd/1] root 8 0.0 0.0 0 0 ? S< May20 0:00 [watchdog/1] root 9 0.0 0.0 0 0 ? S< May20 0:00 [migration/2] root 10 0.0 0.0 0 0 ? S< May20 0:19 [ksoftirqd/2] root 11 0.0 0.0 0 0 ? S< May20 0:00 [watchdog/2] root 12 0.0 0.0 0 0 ? S< May20 0:01 [migration/3] root 13 0.0 0.0 0 0 ? S< May20 0:41 [ksoftirqd/3] root 14 0.0 0.0 0 0 ? S< May20 0:00 [watchdog/3] root 15 0.0 0.0 0 0 ? S< May20 0:03 [events/0] root 16 0.0 0.0 0 0 ? S< May20 0:10 [events/1] root 17 0.0 0.0 0 0 ? S< May20 0:08 [events/2] root 18 0.0 0.0 0 0 ? S< May20 0:08 [events/3] root 19 0.0 0.0 0 0 ? S< May20 0:00 [cpuset] root 20 0.0 0.0 0 0 ? S< May20 0:00 [khelper] root 21 0.0 0.0 0 0 ? S< May20 0:00 [netns] root 22 0.0 0.0 0 0 ? S< May20 0:00 [async/mgr] root 23 0.0 0.0 0 0 ? S< May20 0:00 [kintegrityd/0] root 24 0.0 0.0 0 0 ? S< May20 0:00 [kintegrityd/1] root 25 0.0 0.0 0 0 ? S< May20 0:00 [kintegrityd/2] root 26 0.0 0.0 0 0 ? S< May20 0:00 [kintegrityd/3] root 27 0.0 0.0 0 0 ? S< May20 0:00 [kblockd/0] root 28 0.0 0.0 0 0 ? S< May20 0:01 [kblockd/1] root 29 0.0 0.0 0 0 ? S< May20 0:04 [kblockd/2] root 30 0.0 0.0 0 0 ? S< May20 0:02 [kblockd/3] root 31 0.0 0.0 0 0 ? S< May20 0:00 [kacpid] root 32 0.0 0.0 0 0 ? S< May20 0:00 [kacpi_notify] root 33 0.0 0.0 0 0 ? S< May20 0:00 [kacpi_hotplug] root 34 0.0 0.0 0 0 ? S< May20 0:00 [ata/0] root 35 0.0 0.0 0 0 ? S< May20 0:00 [ata/1] root 36 0.0 0.0 0 0 ? S< May20 0:00 [ata/2] root 37 0.0 0.0 0 0 ? S< May20 0:00 [ata/3] root 38 0.0 0.0 0 0 ? S< May20 0:00 [ata_aux] root 39 0.0 0.0 0 0 ? S< May20 0:00 [ksuspend_usbd] root 40 0.0 0.0 0 0 ? S< May20 0:00 [khubd] root 41 0.0 0.0 0 0 ? S< May20 0:00 [kseriod] root 42 0.0 0.0 0 0 ? S< May20 0:00 [kmmcd] root 43 0.0 0.0 0 0 ? S< May20 0:00 [bluetooth] root 44 0.0 0.0 0 0 ? S May20 0:00 [khungtaskd] root 45 0.0 0.0 0 0 ? S May20 0:00 [pdflush] root 46 0.0 0.0 0 0 ? S May20 0:09 [pdflush] root 47 0.0 0.0 0 0 ? S< May20 0:00 [kswapd0] root 48 0.0 0.0 0 0 ? S< May20 0:00 [aio/0] root 49 0.0 0.0 0 0 ? S< May20 0:00 [aio/1] root 50 0.0 0.0 0 0 ? S< May20 0:00 [aio/2] root 51 0.0 0.0 0 0 ? S< May20 0:00 [aio/3] root 52 0.0 0.0 0 0 ? S< May20 0:00 [ecryptfs-kthrea] root 53 0.0 0.0 0 0 ? S< May20 0:00 [crypto/0] root 54 0.0 0.0 0 0 ? S< May20 0:00 [crypto/1] root 55 0.0 0.0 0 0 ? S< May20 0:00 [crypto/2] root 56 0.0 0.0 0 0 ? S< May20 0:00 [crypto/3] root 70 0.0 0.0 0 0 ? S< May20 0:00 [scsi_eh_0] root 71 0.0 0.0 0 0 ? S< May20 0:00 [scsi_eh_1] root 74 0.0 0.0 0 0 ? S< May20 0:00 [scsi_eh_2] root 75 0.0 0.0 0 0 ? S< May20 0:00 [scsi_eh_3] root 82 0.0 0.0 0 0 ? S< May20 0:00 [kstriped] root 83 0.0 0.0 0 0 ? S< May20 0:00 [kmpathd/0] root 84 0.0 0.0 0 0 ? S< May20 0:00 [kmpathd/1] root 85 0.0 0.0 0 0 ? S< May20 0:00 [kmpathd/2] root 86 0.0 0.0 0 0 ? S< May20 0:00 [kmpathd/3] root 87 0.0 0.0 0 0 ? S< May20 0:00 [kmpath_handlerd] root 88 0.0 0.0 0 0 ? S< May20 0:00 [ksnapd] root 89 0.0 0.0 0 0 ? S< May20 0:00 [kondemand/0] root 90 0.0 0.0 0 0 ? S< May20 0:00 [kondemand/1] root 91 0.0 0.0 0 0 ? S< May20 0:00 [kondemand/2] root 92 0.0 0.0 0 0 ? S< May20 0:00 [kondemand/3] root 93 0.0 0.0 0 0 ? S< May20 0:00 [kconservative/0] root 94 0.0 0.0 0 0 ? S< May20 0:00 [kconservative/1] root 95 0.0 0.0 0 0 ? S< May20 0:00 [kconservative/2] root 96 0.0 0.0 0 0 ? S< May20 0:00 [kconservative/3] root 97 0.0 0.0 0 0 ? S< May20 0:00 [krfcommd] root 315 0.0 0.0 0 0 ? S< May20 0:09 [mpt_poll_0] root 317 0.0 0.0 0 0 ? S< May20 0:00 [mpt/0] root 547 0.0 0.0 0 0 ? S< May20 0:00 [scsi_eh_4] root 587 0.0 0.0 0 0 ? S< May20 0:11 [kjournald2] root 636 0.0 0.0 12748 860 ? S May20 0:00 upstart-udev-bridge --daemon root 657 0.0 0.0 17064 924 ? S<s May20 0:00 udevd --daemon root 666 0.0 0.0 8192 612 ? Ss May20 0:00 dd bs=1 if=/proc/kmsg of=/var/run/rsyslog/kmsg root 774 0.0 0.0 17060 888 ? S< May20 0:00 udevd --daemon root 775 0.0 0.0 17060 888 ? S< May20 0:00 udevd --daemon syslog 825 0.0 0.0 191696 1988 ? Sl May20 0:31 rsyslogd -c4 root 839 0.0 0.0 0 0 ? S< May20 0:00 [edac-poller] root 870 0.0 0.0 0 0 ? S< May20 0:00 [kpsmoused] root 1006 0.0 0.0 5988 604 tty4 Ss+ May20 0:00 /sbin/getty -8 38400 tty4 root 1008 0.0 0.0 5988 604 tty5 Ss+ May20 0:00 /sbin/getty -8 38400 tty5 root 1015 0.0 0.0 5988 604 tty2 Ss+ May20 0:00 /sbin/getty -8 38400 tty2 root 1016 0.0 0.0 5988 608 tty3 Ss+ May20 0:00 /sbin/getty -8 38400 tty3 root 1018 0.0 0.0 5988 604 tty6 Ss+ May20 0:00 /sbin/getty -8 38400 tty6 daemon 1025 0.0 0.0 16512 472 ? Ss May20 0:00 atd root 1026 0.0 0.0 18708 1000 ? Ss May20 0:03 cron root 1052 0.0 0.0 49072 1252 ? Ss May20 0:25 /usr/sbin/sshd root 1084 0.0 0.0 5988 604 tty1 Ss+ May20 0:00 /sbin/getty -8 38400 tty1 root 6320 0.0 0.0 19440 956 ? Ss May21 0:00 /usr/sbin/xinetd -pidfile /var/run/xinetd.pid -stayalive -inetd_compat -inetd_ipv6 nagios 8197 0.0 0.0 27452 1696 ? SNs May21 2:57 /usr/sbin/nagios3 -d /etc/nagios3/nagios.cfg root 10882 0.1 0.0 70280 3104 ? Ss 10:30 0:00 sshd: mark [priv] mark 10934 0.0 0.0 70432 1776 ? S 10:30 0:00 sshd: mark@pts/0 mark 10935 1.4 0.1 21572 4336 pts/0 Ss 10:30 0:00 -bash root 10953 1.0 0.0 15164 1136 pts/0 R+ 10:30 0:00 ps aux haproxy 12738 0.0 0.0 17208 992 ? Ss Jun08 0:49 /usr/sbin/haproxy -f /etc/haproxy/haproxy.cfg root 23953 0.0 0.0 37012 2192 ? Ss Jun04 0:03 /usr/lib/postfix/master postfix 23955 0.0 0.0 39232 2356 ? S Jun04 0:00 qmgr -l -t fifo -u postfix 32603 0.0 0.0 39072 2132 ? S 09:05 0:00 pickup -l -t fifo -u -c Here's meminfo: $ cat /proc/meminfo MemTotal: 4052852 kB MemFree: 1240488 kB Buffers: 173172 kB Cached: 2376420 kB SwapCached: 0 kB Active: 1479288 kB Inactive: 1081876 kB Active(anon): 11792 kB Inactive(anon): 0 kB Active(file): 1467496 kB Inactive(file): 1081876 kB Unevictable: 0 kB Mlocked: 0 kB SwapTotal: 6361700 kB SwapFree: 6361700 kB Dirty: 44 kB Writeback: 0 kB AnonPages: 11568 kB Mapped: 5844 kB Slab: 155032 kB SReclaimable: 145804 kB SUnreclaim: 9228 kB PageTables: 1592 kB NFS_Unstable: 0 kB Bounce: 0 kB WritebackTmp: 0 kB CommitLimit: 8388124 kB Committed_AS: 51732 kB VmallocTotal: 34359738367 kB VmallocUsed: 282604 kB VmallocChunk: 34359453499 kB HugePages_Total: 0 HugePages_Free: 0 HugePages_Rsvd: 0 HugePages_Surp: 0 Hugepagesize: 2048 kB DirectMap4k: 6784 kB DirectMap2M: 4182016 kB Here's slabinfo: $ cat /proc/slabinfo slabinfo - version: 2.1 # name <active_objs> <num_objs> <objsize> <objperslab> <pagesperslab> : tunables <limit> <batchcount> <sharedfactor> : slabdata <active_slabs> <num_slabs> <sharedavail> ip6_dst_cache 50 50 320 25 2 : tunables 0 0 0 : slabdata 2 2 0 UDPLITEv6 0 0 960 17 4 : tunables 0 0 0 : slabdata 0 0 0 UDPv6 68 68 960 17 4 : tunables 0 0 0 : slabdata 4 4 0 tw_sock_TCPv6 0 0 320 25 2 : tunables 0 0 0 : slabdata 0 0 0 TCPv6 72 72 1792 18 8 : tunables 0 0 0 : slabdata 4 4 0 dm_raid1_read_record 0 0 1064 30 8 : tunables 0 0 0 : slabdata 0 0 0 kcopyd_job 0 0 368 22 2 : tunables 0 0 0 : slabdata 0 0 0 dm_uevent 0 0 2608 12 8 : tunables 0 0 0 : slabdata 0 0 0 dm_rq_target_io 0 0 376 21 2 : tunables 0 0 0 : slabdata 0 0 0 uhci_urb_priv 0 0 56 73 1 : tunables 0 0 0 : slabdata 0 0 0 cfq_queue 0 0 168 24 1 : tunables 0 0 0 : slabdata 0 0 0 mqueue_inode_cache 18 18 896 18 4 : tunables 0 0 0 : slabdata 1 1 0 fuse_request 0 0 632 25 4 : tunables 0 0 0 : slabdata 0 0 0 fuse_inode 0 0 768 21 4 : tunables 0 0 0 : slabdata 0 0 0 ecryptfs_inode_cache 0 0 1024 16 4 : tunables 0 0 0 : slabdata 0 0 0 hugetlbfs_inode_cache 26 26 608 26 4 : tunables 0 0 0 : slabdata 1 1 0 journal_handle 680 680 24 170 1 : tunables 0 0 0 : slabdata 4 4 0 journal_head 144 144 112 36 1 : tunables 0 0 0 : slabdata 4 4 0 revoke_table 256 256 16 256 1 : tunables 0 0 0 : slabdata 1 1 0 revoke_record 512 512 32 128 1 : tunables 0 0 0 : slabdata 4 4 0 ext4_inode_cache 53306 53424 888 18 4 : tunables 0 0 0 : slabdata 2968 2968 0 ext4_free_block_extents 292 292 56 73 1 : tunables 0 0 0 : slabdata 4 4 0 ext4_alloc_context 112 112 144 28 1 : tunables 0 0 0 : slabdata 4 4 0 ext4_prealloc_space 156 156 104 39 1 : tunables 0 0 0 : slabdata 4 4 0 ext4_system_zone 0 0 40 102 1 : tunables 0 0 0 : slabdata 0 0 0 ext2_inode_cache 0 0 776 21 4 : tunables 0 0 0 : slabdata 0 0 0 ext3_inode_cache 0 0 784 20 4 : tunables 0 0 0 : slabdata 0 0 0 ext3_xattr 0 0 88 46 1 : tunables 0 0 0 : slabdata 0 0 0 dquot 0 0 256 16 1 : tunables 0 0 0 : slabdata 0 0 0 shmem_inode_cache 606 620 800 20 4 : tunables 0 0 0 : slabdata 31 31 0 pid_namespace 0 0 2112 15 8 : tunables 0 0 0 : slabdata 0 0 0 UDP-Lite 0 0 832 19 4 : tunables 0 0 0 : slabdata 0 0 0 RAW 183 210 768 21 4 : tunables 0 0 0 : slabdata 10 10 0 UDP 76 76 832 19 4 : tunables 0 0 0 : slabdata 4 4 0 tw_sock_TCP 80 80 256 16 1 : tunables 0 0 0 : slabdata 5 5 0 TCP 81 114 1664 19 8 : tunables 0 0 0 : slabdata 6 6 0 blkdev_integrity 144 144 112 36 1 : tunables 0 0 0 : slabdata 4 4 0 blkdev_queue 64 64 2024 16 8 : tunables 0 0 0 : slabdata 4 4 0 blkdev_requests 120 120 336 24 2 : tunables 0 0 0 : slabdata 5 5 0 fsnotify_event 156 156 104 39 1 : tunables 0 0 0 : slabdata 4 4 0 bip-256 7 7 4224 7 8 : tunables 0 0 0 : slabdata 1 1 0 bip-128 0 0 2176 15 8 : tunables 0 0 0 : slabdata 0 0 0 bip-64 0 0 1152 28 8 : tunables 0 0 0 : slabdata 0 0 0 bip-16 84 84 384 21 2 : tunables 0 0 0 : slabdata 4 4 0 sock_inode_cache 224 276 704 23 4 : tunables 0 0 0 : slabdata 12 12 0 file_lock_cache 88 88 184 22 1 : tunables 0 0 0 : slabdata 4 4 0 net_namespace 0 0 1920 17 8 : tunables 0 0 0 : slabdata 0 0 0 Acpi-ParseExt 640 672 72 56 1 : tunables 0 0 0 : slabdata 12 12 0 taskstats 48 48 328 24 2 : tunables 0 0 0 : slabdata 2 2 0 proc_inode_cache 1613 1750 640 25 4 : tunables 0 0 0 : slabdata 70 70 0 sigqueue 100 100 160 25 1 : tunables 0 0 0 : slabdata 4 4 0 radix_tree_node 22443 22475 560 29 4 : tunables 0 0 0 : slabdata 775 775 0 bdev_cache 72 72 896 18 4 : tunables 0 0 0 : slabdata 4 4 0 sysfs_dir_cache 9866 9894 80 51 1 : tunables 0 0 0 : slabdata 194 194 0 inode_cache 2268 2268 592 27 4 : tunables 0 0 0 : slabdata 84 84 0 dentry 285907 286062 192 21 1 : tunables 0 0 0 : slabdata 13622 13622 0 buffer_head 256447 257472 112 36 1 : tunables 0 0 0 : slabdata 7152 7152 0 vm_area_struct 1469 1541 176 23 1 : tunables 0 0 0 : slabdata 67 67 0 mm_struct 82 95 832 19 4 : tunables 0 0 0 : slabdata 5 5 0 files_cache 104 161 704 23 4 : tunables 0 0 0 : slabdata 7 7 0 signal_cache 163 187 960 17 4 : tunables 0 0 0 : slabdata 11 11 0 sighand_cache 145 165 2112 15 8 : tunables 0 0 0 : slabdata 11 11 0 task_xstate 118 140 576 28 4 : tunables 0 0 0 : slabdata 5 5 0 task_struct 128 165 5808 5 8 : tunables 0 0 0 : slabdata 33 33 0 anon_vma 731 896 32 128 1 : tunables 0 0 0 : slabdata 7 7 0 shared_policy_node 85 85 48 85 1 : tunables 0 0 0 : slabdata 1 1 0 numa_policy 170 170 24 170 1 : tunables 0 0 0 : slabdata 1 1 0 idr_layer_cache 240 240 544 30 4 : tunables 0 0 0 : slabdata 8 8 0 kmalloc-8192 27 32 8192 4 8 : tunables 0 0 0 : slabdata 8 8 0 kmalloc-4096 291 344 4096 8 8 : tunables 0 0 0 : slabdata 43 43 0 kmalloc-2048 225 240 2048 16 8 : tunables 0 0 0 : slabdata 15 15 0 kmalloc-1024 366 432 1024 16 4 : tunables 0 0 0 : slabdata 27 27 0 kmalloc-512 536 544 512 16 2 : tunables 0 0 0 : slabdata 34 34 0 kmalloc-256 406 528 256 16 1 : tunables 0 0 0 : slabdata 33 33 0 kmalloc-128 503 576 128 32 1 : tunables 0 0 0 : slabdata 18 18 0 kmalloc-64 3467 3712 64 64 1 : tunables 0 0 0 : slabdata 58 58 0 kmalloc-32 1520 1920 32 128 1 : tunables 0 0 0 : slabdata 15 15 0 kmalloc-16 3547 3840 16 256 1 : tunables 0 0 0 : slabdata 15 15 0 kmalloc-8 4607 4608 8 512 1 : tunables 0 0 0 : slabdata 9 9 0 kmalloc-192 4620 5313 192 21 1 : tunables 0 0 0 : slabdata 253 253 0 kmalloc-96 1780 1848 96 42 1 : tunables 0 0 0 : slabdata 44 44 0 kmem_cache_node 0 0 64 64 1 : tunables 0 0 0 : slabdata 0 0 0

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  • Too many sleeping processes?

    - by user55859
    I'm running Debian Lenny (x86_64) on a cloud VPS (Xen) and top command tells me there are 210 processes running and 209 are sleeping: top - 14:49:29 up 15:18, 1 user, load average: 0.09, 0.11, 0.05 Tasks: 210 total, 1 running, 209 sleeping, 0 stopped, 0 zombie Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 532288k total, 437316k used, 94972k free, 30584k buffers Swap: 1048568k total, 408k used, 1048160k free, 219772k cached And here is what ps aux command gives me: USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 1 0.0 0.1 10380 812 ? Ss Sep30 0:00 init [2] root 2 0.0 0.0 0 0 ? S< Sep30 0:00 [kthreadd] root 3 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/0] root 4 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/0] root 5 0.0 0.0 0 0 ? S< Sep30 0:00 [events/0] root 6 0.0 0.0 0 0 ? S< Sep30 0:00 [khelper] root 7 0.0 0.0 0 0 ? S< Sep30 0:05 [xenwatch] root 8 0.0 0.0 0 0 ? S< Sep30 0:13 [xenbus] root 10 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/1] root 11 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/1] root 12 0.0 0.0 0 0 ? S< Sep30 0:00 [events/1] root 13 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/2] root 14 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/2] root 15 0.0 0.0 0 0 ? S< Sep30 0:00 [events/2] root 16 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/3] root 17 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/3] root 18 0.0 0.0 0 0 ? S< Sep30 0:00 [events/3] root 19 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/4] root 20 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/4] root 21 0.0 0.0 0 0 ? S< Sep30 0:00 [events/4] root 22 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/5] root 23 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/5] root 24 0.0 0.0 0 0 ? S< Sep30 0:00 [events/5] root 25 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/6] root 26 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/6] root 27 0.0 0.0 0 0 ? S< Sep30 0:00 [events/6] root 28 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/7] root 29 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/7] root 30 0.0 0.0 0 0 ? S< Sep30 0:00 [events/7] root 31 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/8] root 32 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/8] root 33 0.0 0.0 0 0 ? S< Sep30 0:00 [events/8] root 34 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/9] root 35 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/9] root 36 0.0 0.0 0 0 ? S< Sep30 0:00 [events/9] root 37 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/10] root 38 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/10] root 39 0.0 0.0 0 0 ? S< Sep30 0:04 [events/10] root 40 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/11] root 41 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/11] root 42 0.0 0.0 0 0 ? S< Sep30 0:00 [events/11] root 43 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/12] root 44 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/12] root 45 0.0 0.0 0 0 ? S< Sep30 0:00 [events/12] root 46 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/13] root 47 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/13] root 48 0.0 0.0 0 0 ? S< Sep30 0:00 [events/13] root 49 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/14] root 50 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/14] root 51 0.0 0.0 0 0 ? S< Sep30 0:00 [events/14] root 52 0.0 0.0 0 0 ? S< Sep30 0:00 [migration/15] root 53 0.0 0.0 0 0 ? S< Sep30 0:00 [ksoftirqd/15] root 54 0.0 0.0 0 0 ? S< Sep30 0:00 [events/15] root 55 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/0] root 56 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/1] root 57 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/2] root 58 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/3] root 59 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/4] root 60 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/5] root 61 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/6] root 62 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/7] root 63 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/8] root 64 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/9] root 65 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/10] root 66 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/11] root 67 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/12] root 68 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/13] root 69 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/14] root 70 0.0 0.0 0 0 ? S< Sep30 0:00 [kintegrityd/15] root 71 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/0] root 72 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/1] root 73 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/2] root 74 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/3] root 75 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/4] root 76 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/5] root 77 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/6] root 78 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/7] root 79 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/8] root 80 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/9] root 81 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/10] root 82 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/11] root 83 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/12] root 84 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/13] root 85 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/14] root 86 0.0 0.0 0 0 ? S< Sep30 0:00 [kblockd/15] root 87 0.0 0.0 0 0 ? S< Sep30 0:00 [cqueue] root 88 0.0 0.0 0 0 ? S< Sep30 0:00 [kseriod] root 89 0.0 0.0 0 0 ? S Sep30 0:00 [pdflush] root 90 0.0 0.0 0 0 ? S Sep30 0:00 [pdflush] root 91 0.0 0.0 0 0 ? S< Sep30 0:00 [kswapd0] root 92 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/0] root 93 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/1] root 94 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/2] root 95 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/3] root 96 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/4] root 97 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/5] root 98 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/6] root 99 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/7] root 100 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/8] root 101 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/9] root 102 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/10] root 103 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/11] root 104 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/12] root 105 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/13] root 106 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/14] root 107 0.0 0.0 0 0 ? S< Sep30 0:00 [aio/15] root 108 0.0 0.0 0 0 ? S< Sep30 0:00 [kpsmoused] root 167 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/0] root 168 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/1] root 169 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/2] root 170 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/3] root 171 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/4] root 172 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/5] root 173 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/6] root 174 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/7] root 175 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/8] root 176 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/9] root 177 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/10] root 178 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/11] root 179 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/12] root 180 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/13] root 181 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/14] root 182 0.0 0.0 0 0 ? S< Sep30 0:00 [net_accel/15] root 315 0.0 0.0 0 0 ? S< Sep30 0:00 [xfs_mru_cache] root 316 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/0] root 317 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/1] root 318 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/2] root 319 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/3] root 320 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/4] root 321 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/5] root 322 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/6] root 323 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/7] root 324 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/8] root 325 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/9] root 326 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/10] root 327 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/11] root 328 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/12] root 329 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/13] root 330 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/14] root 331 0.0 0.0 0 0 ? S< Sep30 0:00 [xfslogd/15] root 332 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/0] root 333 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/1] root 334 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/2] root 335 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/3] root 336 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/4] root 337 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/5] root 338 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/6] root 339 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/7] root 340 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/8] root 341 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/9] root 342 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/10] root 343 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/11] root 344 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/12] root 345 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/13] root 346 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/14] root 347 0.0 0.0 0 0 ? S< Sep30 0:00 [xfsdatad/15] root 399 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsIO] root 400 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 401 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 402 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 403 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 404 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 405 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 406 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 407 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 408 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 409 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 410 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 411 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 412 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 413 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 414 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 415 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsCommit] root 416 0.0 0.0 0 0 ? S< Sep30 0:00 [jfsSync] root 673 0.0 0.0 0 0 ? S< Sep30 0:00 [kjournald] root 727 0.0 0.1 16840 960 ? S<s Sep30 0:00 udevd --daemon root 1273 0.0 0.3 122036 2016 ? Sl Sep30 0:00 /usr/sbin/rsyslogd -c3 root 1306 0.0 0.2 48960 1224 ? Ss Sep30 0:00 /usr/sbin/sshd root 1809 0.0 0.2 21276 1076 ? Ss Sep30 0:00 /usr/sbin/cron root 1873 0.0 1.5 41460 8360 ? Ss Sep30 0:02 /usr/sbin/munin-node root 1896 0.0 0.1 3864 608 tty1 Ss+ Sep30 0:00 /sbin/getty 38400 tty1 root 1897 0.0 0.1 3864 604 tty2 Ss+ Sep30 0:00 /sbin/getty 38400 tty2 root 1898 0.0 0.1 3864 604 tty3 Ss+ Sep30 0:00 /sbin/getty 38400 tty3 root 1899 0.0 0.1 3864 608 tty4 Ss+ Sep30 0:00 /sbin/getty 38400 tty4 root 1900 0.0 0.1 3864 608 tty5 Ss+ Sep30 0:00 /sbin/getty 38400 tty5 root 1901 0.0 0.1 3864 604 tty6 Ss+ Sep30 0:00 /sbin/getty 38400 tty6 101 4526 0.0 0.1 42820 1052 ? Ss 12:27 0:00 /usr/sbin/exim4 -bd -q30m root 8865 0.0 0.2 11668 1432 pts/0 S 13:18 0:00 /bin/sh /usr/bin/mysqld_safe mysql 8980 0.0 9.0 175284 48368 pts/0 Sl 13:18 0:05 /usr/sbin/mysqld --basedir=/usr --datadir=/var/lib/mysql --user=mysql --pid-file=/var/run/my root 8981 0.0 0.1 6480 684 pts/0 S 13:18 0:00 logger -t mysqld -p daemon.error root 13730 0.0 0.8 149144 4712 ? Ss 14:05 0:00 /usr/bin/php5-fpm --fpm-config /etc/php5/fpm/php5-fpm.conf www-data 13731 0.2 11.4 172756 61136 ? S 14:05 0:05 /usr/bin/php5-fpm --fpm-config /etc/php5/fpm/php5-fpm.conf www-data 13732 0.2 8.9 158516 47712 ? S 14:05 0:05 /usr/bin/php5-fpm --fpm-config /etc/php5/fpm/php5-fpm.conf www-data 13733 0.1 8.1 156576 43468 ? S 14:05 0:04 /usr/bin/php5-fpm --fpm-config /etc/php5/fpm/php5-fpm.conf root 14601 0.0 0.2 30600 1240 ? Ss 14:15 0:00 nginx: master process /usr/sbin/nginx www-data 14602 0.0 0.3 30976 1836 ? S 14:15 0:00 nginx: worker process www-data 14603 0.0 0.3 30976 1836 ? S 14:15 0:00 nginx: worker process www-data 14604 0.0 0.5 31552 2852 ? S 14:15 0:00 nginx: worker process www-data 14605 0.0 0.4 31240 2580 ? S 14:15 0:00 nginx: worker process www-data 14606 0.0 0.3 30976 1836 ? S 14:15 0:00 nginx: worker process www-data 14607 0.0 0.3 30976 1836 ? S 14:15 0:00 nginx: worker process www-data 14608 0.0 0.4 31244 2536 ? S 14:15 0:00 nginx: worker process www-data 14609 0.0 0.5 31544 2788 ? S 14:15 0:00 nginx: worker process root 17169 0.0 0.2 17456 1160 pts/0 R+ 14:45 0:00 ps aux root 26391 0.0 0.6 66168 3284 ? Ss 10:32 0:00 sshd: root@notty root 26394 0.0 0.3 42376 2120 ? Ss 10:32 0:00 /usr/lib/openssh/sftp-server root 31500 0.0 0.6 66140 3248 ? Ss 11:33 0:00 sshd: root@pts/0 root 31503 0.0 0.3 20248 1924 pts/0 Ss 11:33 0:00 -bash root 31509 0.0 0.6 66168 3264 ? Ss 11:34 0:00 sshd: root@notty root 31512 0.0 0.3 42180 1984 ? Ss 11:34 0:00 /usr/lib/openssh/sftp-server I'm wondering if this is normal situation? Do I need all of those process? Thanks for any suggestions!

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  • 26 Days: Countdown to Oracle OpenWorld 2012

    - by Michael Snow
    Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great one for all our WebCenter customers. For a sneak peak  – we’ll be spending this week giving you a teaser of what to look forward to if you are joining us in San Francisco from September 30th through October 4th. We have Oracle WebCenter sessions covering all topics imaginable. Take a look and use the tools we provide to build out your schedule in advance and reserve your seats in your favorite sessions.  That gives you plenty of time to plan for your week with us in San Francisco. If unfortunately, your boss denied your request to attend - there are still some ways that you can join in the experience virtually On-Demand. This year - we are expanding even more up North of Market Street and will be taking over Union Square as well. Check out this map of San Francisco to get a sense of how much of a footprint Oracle OpenWorld has grown to this year. With so much to see and so many sessions to learn from - its no wonder that people get excited. Add to that a good mix of fun and all of the possible WebCenter sessions you could attend - you won't want to sleep at all to take full advantage of such an opportunity. We'll also have our annual WebCenter Customer Appreciation reception - stay tuned this week for some more info on registration to make sure you'll be able to join us. If you've been following the America's Cup at all and believe in EXTREME PERFORMANCE you'll definitely want to take a look at this video from last year's OpenWorld Keynote. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Important OpenWorld Links:  Attendee / Presenters Toolkit Oracle Schedule Builder WebCenter Sessions (listed in the catalog under Fusion Middleware as "Portals, Sites, Content, and Collaboration" ) Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night -LOOK HERE!! Oracle OpenWorld LIVE On-Demand Here are all the WebCenter sessions broken down by day for your viewing pleasure. Monday, October 1st CON8885 - Simplify CRM Engagement with Contextual Collaboration Are your sales teams disconnected and disengaged? Do you want a tool for easily connecting expertise across your organization and providing visibility into the complete sales process? Do you want a way to enhance and retain organization knowledge? Oracle Social Network is the answer. Attend this session to learn how to make CRM easy, effective, and efficient for use across virtual sales teams. Also learn how Oracle Social Network can drive sales force collaboration with natural conversations throughout the sales cycle, promote sales team productivity through purposeful social networking without the noise, and build cross-team knowledge by integrating conversations with CRM and other business applications. CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Oracle WebCenter is a user engagement platform for social business, connecting people and information. Attend this session to learn about the Oracle WebCenter strategy, and understand where Oracle is taking the platform to help companies engage customers, empower employees, and enable partners. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—Web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! ¶ HOL10208 - Add Social Capabilities to Your Enterprise Applications Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions. ¶ CON8893 - Improve Employee Productivity with Intuitive and Social Work Environments Social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need technologies and infrastructures to help them advance to the next level and integrate social activities with business applications to deliver a user experience that simplifies business processes and enterprise application engagement. Attend this session to hear from an innovative Oracle Social Network customer and learn how you can improve productivity with intuitive and social work environments and empower your employees with innovative social tools to enable contextual access to content and dynamic personalization of solutions. ¶ CON8270 - Oracle WebCenter Content Strategy and Vision Oracle WebCenter provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. ¶ CON8269 - Oracle WebCenter Sites Strategy and Vision Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. ¶ CON8896 - Living with SharePoint SharePoint is a popular platform, but it’s not always the best fit for Oracle customers. In this session, you’ll discover the technical and nontechnical limitations and pitfalls of SharePoint and learn about Oracle alternatives for collaboration, portals, enterprise and Web content management, social computing, and application integration. The presentation shows you how to integrate with SharePoint when business or IT requirements dictate and covers cloud-based (Office 365) and on-premises versions of SharePoint. Presented by a former Microsoft director of SharePoint product management and backed by independent customer research, this session will prepare you to answer the question “Why don’t we just use SharePoint for that?’ the next time it comes up in your organization. ¶ CON7843 - Content-Enabling Enterprise Processes with Oracle WebCenter Organizations today continually strive to automate business processes, reduce costs, and improve efficiency. Many business processes are content-intensive and unstructured, requiring ad hoc collaboration, and distributed in nature, requiring many approvals and generating huge volumes of paper. In this session, learn how Oracle and SYSTIME have partnered to help a customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them with Oracle Applications. ¶ CON6114 - Tape Robotics’ Newest Superhero: Now Fueled by Oracle Software For small, midsize, and rapidly growing businesses that want the most energy-efficient, scalable storage infrastructure to meet their rapidly growing data demands, Oracle’s most recent addition to its award-winning tape portfolio leverages several pieces of Oracle software. With Oracle Linux, Oracle WebLogic, and Oracle Fusion Middleware tools, the library achieves a higher level of usability than previous products while offering customers a familiar interface for management, plus ease of use. This session examines the competitive advantages of the tape library and how Oracle software raises customer satisfaction. Learn how the combination of Oracle engineered systems, Oracle Secure Backup, and Oracle’s StorageTek tape libraries provide end-to-end coverage of your data. ¶ CON9437 - Mobile Access Management With more than five billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session focuses on how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON7815 - Customer Experience Online in Cloud: Oracle WebCenter Sites, Oracle ATG Apps, Oracle Exalogic Oracle WebCenter Sites and Oracle’s ATG product line together can provide a compelling marketing and e-commerce experience. When you couple them with the extreme performance of Oracle Exalogic, you’ll see unmatched scalability that provides you with a true cloud-based solution. In this session, you’ll learn how running Oracle WebCenter Sites and ATG applications on Oracle Exalogic delivers both a private and a public cloud experience. Find out what it takes to get these systems working together and delivering engaging Web experiences. Even if you aren’t considering Oracle Exalogic today, the rich Web experience of Oracle WebCenter, paired with the depth of the ATG product line, can provide your business full support, from merchandising through sale completion. ¶ CON8271 - Oracle WebCenter Portal Strategy and Vision To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from customers how Oracle WebCenter Portal extends the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. ¶ CON8880 - The Connected Customer Experience Begins with the Online Channel There’s a lot of talk these days about how to connect the customer journey across various touchpoints—from Websites and e-commerce to call centers and in-store—to provide experiences that are more relevant and engaging and ultimately gain competitive edge. Doing it all at once isn’t a realistic objective, so where do you start? Come to this session, and hear about three steps you can take that can help you begin your journey toward delivering the connected customer experience. You’ll hear how Oracle now has an integrated digital marketing platform for your corporate Website, your e-commerce site, your self-service portal, and your marketing and loyalty campaigns, and you’ll learn what you can do today to begin executing on your customer experience initiatives. ¶ GEN11451 - General Session: Building Mobile Applications with Oracle Cloud With the prevalence of smart mobile devices, companies are facing an increased demand to provide access to data and applications from new channels. However, developing applications for mobile devices poses some unique challenges. Come to this session to learn how Oracle addresses these challenges, offering a simpler way to develop and deploy cross-device mobile applications. See how Oracle Cloud enables you to access applications, data, and services from mobile channels in an easier way.  CON8272 - Oracle Social Network Strategy and Vision One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.  --- Tuesday, October 2nd HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.¶ CON8877 - Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables users to have information available at their fingertips, enabling them to take action the moment they make a decision, interact in the moment of convenience, and take advantage of new service offerings in their preferred channels. All your employees have your mobile applications in their pocket; now what are you going to do? It is a critical step for companies to think through what their employees, customers, and partners really need on their devices. Attend this session to see how Oracle WebCenter enables you to better engage your customers, employees, and partners by providing a unified experience across multiple channels. ¶ CON9447 - Enabling Access for Hundreds of Millions of Users How do you grow your business by identifying, authenticating, authorizing, and federating users on the Web, leveraging social identity and the open source OAuth protocol? How do you scale your access management solution to support hundreds of millions of users? With social identity support out of the box, Oracle’s access management solution is also benchmarked for 250-million-user deployment according to real-world customer scenarios. In this session, you will learn about the social identity capability and the 250-million-user benchmark testing of Oracle Access Manager and Oracle Adaptive Access Manager running on Oracle Exalogic and Oracle Exadata. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON2906 - Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware You chose Oracle Fusion Middleware products to help your organization deliver superior business results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you’re entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades and patching more effectively, and manage risk. Topics include configuration management tools, remote diagnostics, My Oracle Support Community, and My Oracle Support Lifecycle Advisors. New users and Oracle Fusion Middleware experts alike are guaranteed to leave with fresh ideas and practical, easy-to-implement next steps. ¶ CON8878 - Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups Cloud computing represents a paradigm shift in how we build applications, automate processes, collaborate, and share and in how we secure our enterprise. Additionally, as you adopt cloud-based services in your organization, it’s likely that you will still have many critical on-premises applications running. With these mixed environments, multiple user interfaces, different security, and multiple datasources and content sources, how do you start evolving your strategy to account for these challenges? Oracle WebCenter offers a complete array of technologies enabling you to solve these challenges and prepare you for the cloud. Attend this session to learn how you can use Oracle WebCenter in the cloud as well as create on-premises and cloud application mash-ups. ¶ CON8901 - Optimize Enterprise Business Processes with Oracle WebCenter and Oracle BPM Do you have business processes that span multiple applications? Are you grappling with how to have visibility across these business processes; how to manage content that is associated with these processes; and, most importantly, how to model and optimize these business processes? Attend this session to hear how Oracle WebCenter and Oracle Business Process Management provide a unique set of integrated solutions to provide a composite application dashboard across these business processes and offer a solution for content-centric business processes. ¶ CON8883 - Deliver Engaging Interfaces to Oracle Applications with Oracle WebCenter Critical business processes live within enterprise applications, and application users need to manage and execute these processes as effectively as possible. Oracle provides a comprehensive user engagement platform to increase user productivity and optimize overall processes within Oracle Applications—Oracle E-Business Suite and Oracle’s Siebel, PeopleSoft, and JD Edwards product families—and third-party applications. Attend this session to learn how you can integrate these applications with Oracle WebCenter to deliver composite application dashboards to your end users—whether they are your customers, partners, or employees—for enhanced usability and Web 2.0–enabled enterprise portals.¶ Wednesday, October 3rd CON8895 - Future-Ready Intranets: How Aramark Re-engineered the Application Landscape There are essential techniques and technologies you can use to deliver employee portals that garner higher productivity, improve business efficiency, and increase user engagement. Attend this session to learn how you can leverage Oracle WebCenter Portal as a user engagement platform for bringing together business process management, enterprise content management, and business intelligence into a highly relevant and integrated experience. Hear how Aramark has leveraged Oracle WebCenter Portal and Oracle WebCenter Content to deliver a unified workspace providing simpler navigation and processing, consolidation of tools, easy access to information, integrated search, and single sign-on. ¶ CON8886 - Content Consolidation: Save Money, Increase Efficiency, and Eliminate Silos Organizations are looking for ways to save money and be more efficient. With content in many different places, it’s difficult to know where to look for a document and whether the document is the most current version. With Oracle WebCenter, content can be consolidated into one best-of-breed repository that is secure, scalable, and integrated with your business processes and applications. Users can find the content they need, where they need it, and ensure that it is the right content. This session covers content challenges that affect your business; content consolidation that can lead to savings in storage and administration costs and can lower risks; and how companies are realizing savings. ¶ CON8911 - Improve Online Experiences for Customers and Partners with Self-Service Portals Are you able to provide your customers and partners an easy-to-use online self-service experience? Are you processing high-volume transactions and struggling with call center bottlenecks or back-end systems that won’t integrate, causing order delays and customer frustration? Are you looking to target content such as product and service offerings to your end users? This session shares approaches to providing targeted delivery as well as strategies and best practices for transforming your business by providing an intuitive user experience for your customers and partners. ¶ CON6156 - Top 10 Ways to Integrate Oracle WebCenter Content This session covers 10 common ways to integrate Oracle WebCenter Content with other enterprise applications and middleware. It discusses out-of-the-box modules that provide expanded features in Oracle WebCenter Content—such as enterprise search, SOA, and BPEL—as well as developer tools you can use to create custom integrations. The presentation also gives guidance on which integration option may work best in your environment. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON7817 - Migration to Oracle WebCenter Imaging 11g Customers today continually strive to automate business processes, reduce costs, and improve efficiency. The accounts payable process—which is often distributed in nature, requires many approvals, and generates huge volumes of paper invoices—is automated by many customers. In this session, learn how Oracle and SYSTIME have partnered to help a customer migrate its existing Oracle Imaging and Process Management Release 7.6 to the latest Oracle WebCenter Imaging 11g and integrate it with Oracle’s JD Edwards family of products. ¶ CON8910 - How to Engage Customers Across Web, Mobile, and Social Channels Whether on desktops at the office, on tablets at home, or on mobile phones when on the go, today’s customers are always connected. To engage today’s customers, you need to make the online customer experience connected and consistent across a host of devices and multiple channels, including Web, mobile, and social networks. Managing this multichannel environment can result in lots of headaches without the right tools. Attend this session to learn how Oracle WebCenter Sites solves the challenge of multichannel customer engagement. ¶ HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. ¶ CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. ¶ CON9625 - Taking Control of Oracle WebCenter Security Organizations are increasingly looking to extend their Oracle WebCenter portal for social business, to serve external users and provide seamless access to the right information. In particular, many organizations are extending Oracle WebCenter in a business-to-business scenario requiring secure identification and authorization of business partners and their users. This session focuses on how customers are leveraging, securing, and providing access control to Oracle WebCenter portal and mobile solutions. You will learn best practices and hear real-world examples of how to provide flexible and granular access control for Oracle WebCenter deployments, using Oracle Platform Security Services and Oracle Access Management Suite product offerings. ¶ CON8891 - Extending Social into Enterprise Applications and Business Processes Oracle Social Network is an extensible social platform that enables contextual collaboration within enterprise applications and business processes, providing relevant data from across various enterprise systems in one place. Attend this session to see how an Oracle Social Network customer is integrating multiple applications—such as CRM, HCM, and business processes—into Oracle Social Network and Oracle WebCenter to enable individuals and teams to solve complex cross-organizational business problems more effectively by utilizing the social enterprise. ¶ Thursday, October 4th CON8899 - Becoming a Social Business: Stories from the Front Lines of Change What does it really mean to be a social business? How can you change our organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. It takes a thought-provoking look at becoming a social business from the inside. ¶ CON6851 - Oracle WebCenter and Oracle Business Intelligence Enterprise Edition to Create Vendor Portals Large manufacturers of grocery items routinely find themselves depending on the inventory management expertise of their wholesalers and distributors. Inventory costs can be managed more efficiently by the manufacturers if they have better insight into the inventory levels of items carried by their distributors. This creates a unique opportunity for distributors and wholesalers to leverage this knowledge into a revenue-generating subscription service. Oracle Business Intelligence Enterprise Edition and Oracle WebCenter Portal play a key part in enabling creation of business-managed business intelligence portals for vendors. This session discusses one customer that implemented this by leveraging Oracle WebCenter and Oracle Business Intelligence Enterprise Edition. ¶ CON8879 - Provide a Personalized and Consistent Customer Experience in Your Websites and Portals Your customers engage with your company online in different ways throughout their journey—from prospecting by acquiring information on your corporate Website to transacting through self-service applications on your customer portal—and then the cycle begins again when they look for new products and services. Ensuring that the customer experience is consistent and personalized across online properties—from branding and content to interactions and transactions—can be a daunting task. Oracle WebCenter enables you to speak and interact with your customers with one voice across your Websites and portals by providing an integrated platform for delivery of self-service and engagement that unifies and personalizes the online experience. Learn more in this session. ¶ CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we’re not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. ¶ CON8908 - Oracle WebCenter Portal: Creating and Using Content Presenter Templates Oracle WebCenter Portal applications use task flows to display and integrate content stored in the Oracle WebCenter Content server. Among the most flexible task flows is Content Presenter, which renders various types of content on an Oracle WebCenter Portal page. Although Oracle WebCenter Portal comes with a set of predefined Content Presenter templates, developers can create their own templates for specific rendering needs. This session shows the lifecycle of developing Content Presenter task flows, including how to create, package, import, modify at runtime, and use such templates. In addition to simple examples with Oracle Application Development Framework (Oracle ADF) UI elements to render the content, it shows how to use other UI technologies, CSS files, and JavaScript libraries. ¶ CON8897 - Using Web Experience Management to Drive Online Marketing Success Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from online marketers how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. ¶ CON8892 - Oracle’s Journey to Social Business Social business is a revolution, one that is causing rapidly accelerating change in how companies and customers engage with one another and how employees work together. Oracle’s goal in becoming a social business is to create a socially connected organization in which working collaboratively across geographical locations, lines of business, and management chains is second nature, enabling innovative solutions to business challenges. We can achieve this by connecting the right people, finding the right content, communicating with the right people, collaborating at the right time, and building the right communities in the right context—all ready in the CLOUD. Attend this session to see how Oracle is transforming itself into a social business. ¶  ------------ If you've read all the way to the end here - we are REALLY looking forward to seeing you in San Francisco.

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  • PC hangs and reboots from time to time

    - by Bevor
    Hello, I have a very strange problem: Since I have my new PC, I have always had problems with it. From time to time the computer freezes for some seconds and suddendly reboots by itself. I've had this problem since Ubuntu 9.10. The same with 10.04 and 10.10. That's why I don't think it's a software failure because the problem persist too long. It doesn't have anything to do with what I'm doing at this time. Sometimes I listen to music, sometimes I only use Firefox, sometimes I'm running 2 or 3 VMs, sometimes I watch DVD. So it's not isolatable. I could freeze once a day or once a week. I put the PC to the vendor twice(!). The first time they changed my power supply but the problem persisted. The second time they told me that they made some heavy performance tests 50 hours long but they didn't find anything. (How can that be that I have daily freezes with normal usage). The vendor didn't check the hard discs because they used their own disc with Windows. (So they never checked the Linux installation). Yesterday I made some intensive hard disc scans with "SMART" but no errors were found. I ran memtest for 3 times but no errors found. I already had this problem in my old flat, so I doubt that I has something to do with current fluctuation. I already tried another electrical socket and changed to connector strip but the problem persists. At the moment I removed 2 of the RAMs (2x 2GB). In all I have 6GB, 2x2GB and 2x1GB. Could this difference maybe be a problem? Here is a list of my components. I hope that anybody find something I didn't think about yet. And here a list of my components: 1x AMD Phenom II X4 965 Black Edition, 3,4Ghz, Quad Core, S-AM3, Boxed 2x DDR3-RAM 2048MB, PC3-1333 Mhz, CL9, Kingston ValueRAM 2x DDR3-RAM 1024MB, PC3-1333 Mhz, CL9, Kingston ValueRAM 2x SATA II Seagate Barracuda 7200.12, 1TB 32MB Cache = RAID 1 1x DVD ROM SATA LG DH16NSR, 16x/52x 1x DVD-+R/-+RW SATA LG GH-22NS50 1x Cardreader 18in1 1x PCI-E 2.0 GeForce GTS 250, Retail, 1024MB 1x Power Supply ATX 400 Watt, CHIEFTEC APS-400S, 80 Plus 1x Network card PCI Intel PRO/1000GT 10/100/1000 MBit 1x Mainboard Socket-AM3 ASUS M4A79XTD EVO, ATX lshw: description: Desktop Computer product: System Product Name vendor: System manufacturer version: System Version serial: System Serial Number width: 64 bits capabilities: smbios-2.5 dmi-2.5 vsyscall64 vsyscall32 configuration: boot=normal chassis=desktop uuid=80E4001E-8C00-002C-AA59-E0CB4EBAC29A *-core description: Motherboard product: M4A79XTD EVO vendor: ASUSTeK Computer INC. physical id: 0 version: Rev X.0X serial: MT709CK11101196 slot: To Be Filled By O.E.M. *-firmware description: BIOS vendor: American Megatrends Inc. physical id: 0 version: 0704 (11/25/2009) size: 64KiB capacity: 960KiB capabilities: isa pci pnp apm upgrade shadowing escd cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer int10video acpi usb ls120boot zipboot biosbootspecification *-cpu description: CPU product: AMD Phenom(tm) II X4 965 Processor vendor: Advanced Micro Devices [AMD] physical id: 4 bus info: cpu@0 version: AMD Phenom(tm) II X4 965 Processor serial: To Be Filled By O.E.M. slot: AM3 size: 800MHz capacity: 3400MHz width: 64 bits clock: 200MHz capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp x86-64 3dnowext 3dnow constant_tsc rep_good nonstop_tsc extd_apicid pni monitor cx16 popcnt lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt npt lbrv svm_lock nrip_save cpufreq *-cache:0 description: L1 cache physical id: 5 slot: L1-Cache size: 512KiB capacity: 512KiB capabilities: pipeline-burst internal varies data *-cache:1 description: L2 cache physical id: 6 slot: L2-Cache size: 2MiB capacity: 2MiB capabilities: pipeline-burst internal varies unified *-cache:2 description: L3 cache physical id: 7 slot: L3-Cache size: 6MiB capacity: 6MiB capabilities: pipeline-burst internal varies unified *-memory description: System Memory physical id: 36 slot: System board or motherboard size: 2GiB *-bank:0 description: DIMM Synchronous 1333 MHz (0.8 ns) product: ModulePartNumber00 vendor: Manufacturer00 physical id: 0 serial: SerNum00 slot: DIMM0 size: 1GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:1 description: DIMM Synchronous 1333 MHz (0.8 ns) product: ModulePartNumber01 vendor: Manufacturer01 physical id: 1 serial: SerNum01 slot: DIMM1 size: 1GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:2 description: DIMM [empty] product: ModulePartNumber02 vendor: Manufacturer02 physical id: 2 serial: SerNum02 slot: DIMM2 *-bank:3 description: DIMM [empty] product: ModulePartNumber03 vendor: Manufacturer03 physical id: 3 serial: SerNum03 slot: DIMM3 *-pci:0 description: Host bridge product: RD780 Northbridge only dual slot PCI-e_GFX and HT1 K8 part vendor: ATI Technologies Inc physical id: 100 bus info: pci@0000:00:00.0 version: 00 width: 32 bits clock: 66MHz *-pci:0 description: PCI bridge product: RD790 PCI to PCI bridge (external gfx0 port A) vendor: ATI Technologies Inc physical id: 2 bus info: pci@0000:00:02.0 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:40 ioport:a000(size=4096) memory:f8000000-fbbfffff ioport:d0000000(size=268435456) *-display description: VGA compatible controller product: G92 [GeForce GTS 250] vendor: nVidia Corporation physical id: 0 bus info: pci@0000:01:00.0 version: a2 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress vga_controller bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:18 memory:fa000000-faffffff memory:d0000000-dfffffff memory:f8000000-f9ffffff ioport:ac00(size=128) memory:fbbe0000-fbbfffff *-pci:1 description: PCI bridge product: RD790 PCI to PCI bridge (PCI express gpp port C) vendor: ATI Technologies Inc physical id: 6 bus info: pci@0000:00:06.0 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:41 ioport:b000(size=4096) memory:fbc00000-fbcfffff ioport:f6f00000(size=1048576) *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:02:00.0 logical name: eth0 version: 03 serial: e0:cb:4e:ba:c2:9a size: 10MB/s capacity: 1GB/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half latency=0 link=no multicast=yes port=MII speed=10MB/s resources: irq:45 ioport:b800(size=256) memory:f6fff000-f6ffffff memory:f6ff8000-f6ffbfff memory:fbcf0000-fbcfffff *-pci:2 description: PCI bridge product: RD790 PCI to PCI bridge (PCI express gpp port D) vendor: ATI Technologies Inc physical id: 7 bus info: pci@0000:00:07.0 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:42 ioport:c000(size=4096) memory:fbd00000-fbdfffff *-firewire description: FireWire (IEEE 1394) product: VT6315 Series Firewire Controller vendor: VIA Technologies, Inc. physical id: 0 bus info: pci@0000:03:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress ohci bus_master cap_list configuration: driver=firewire_ohci latency=0 resources: irq:19 memory:fbdff800-fbdfffff ioport:c800(size=256) *-pci:3 description: PCI bridge product: RD790 PCI to PCI bridge (PCI express gpp port E) vendor: ATI Technologies Inc physical id: 9 bus info: pci@0000:00:09.0 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:43 ioport:d000(size=4096) memory:fbe00000-fbefffff *-ide description: IDE interface product: 88SE6121 SATA II Controller vendor: Marvell Technology Group Ltd. physical id: 0 bus info: pci@0000:04:00.0 version: b2 width: 32 bits clock: 33MHz capabilities: ide pm msi pciexpress bus_master cap_list configuration: driver=pata_marvell latency=0 resources: irq:17 ioport:dc00(size=8) ioport:d880(size=4) ioport:d800(size=8) ioport:d480(size=4) ioport:d400(size=16) memory:fbeffc00-fbefffff *-storage description: SATA controller product: SB700/SB800 SATA Controller [IDE mode] vendor: ATI Technologies Inc physical id: 11 bus info: pci@0000:00:11.0 logical name: scsi0 logical name: scsi2 version: 00 width: 32 bits clock: 66MHz capabilities: storage msi ahci_1.0 bus_master cap_list emulated configuration: driver=ahci latency=64 resources: irq:44 ioport:9000(size=8) ioport:8000(size=4) ioport:7000(size=8) ioport:6000(size=4) ioport:5000(size=16) memory:f7fffc00-f7ffffff *-disk:0 description: ATA Disk product: ST31000528AS vendor: Seagate physical id: 0 bus info: scsi@0:0.0.0 logical name: /dev/sda version: CC38 serial: 9VP3WD9Z size: 931GiB (1TB) capabilities: partitioned partitioned:dos configuration: ansiversion=5 signature=000ad206 *-volume:0 UNCLAIMED description: Linux filesystem partition vendor: Linux physical id: 1 bus info: scsi@0:0.0.0,1 version: 1.0 serial: 81839235-21ea-4853-90a4-814779f49000 size: 972MiB capacity: 972MiB capabilities: primary ext2 initialized configuration: filesystem=ext2 modified=2010-12-06 18:32:58 mounted=2010-11-01 07:05:10 state=unknown *-volume:1 UNCLAIMED description: Linux swap volume physical id: 2 bus info: scsi@0:0.0.0,2 version: 1 serial: 22b881d5-6f5c-484d-94e8-e231896fa91b size: 486MiB capacity: 486MiB capabilities: primary nofs swap initialized configuration: filesystem=swap pagesize=4096 *-volume:2 UNCLAIMED description: EXT3 volume vendor: Linux physical id: 3 bus info: scsi@0:0.0.0,3 version: 1.0 serial: ad5b0daf-11e8-4f8f-8598-4e89da9c0d84 size: 47GiB capacity: 47GiB capabilities: primary journaled extended_attributes large_files recover ext3 ext2 initialized configuration: created=2010-02-16 20:42:29 filesystem=ext3 modified=2010-11-29 17:02:34 mounted=2010-12-06 18:32:50 state=clean *-volume:3 UNCLAIMED description: Extended partition physical id: 4 bus info: scsi@0:0.0.0,4 size: 882GiB capacity: 882GiB capabilities: primary extended partitioned partitioned:extended *-logicalvolume UNCLAIMED description: Linux filesystem partition physical id: 5 capacity: 882GiB *-disk:1 description: ATA Disk product: ST31000528AS vendor: Seagate physical id: 1 bus info: scsi@2:0.0.0 logical name: /dev/sdb version: CC38 serial: 9VP3SCPF size: 931GiB (1TB) capabilities: partitioned partitioned:dos configuration: ansiversion=5 signature=000ad206 *-volume:0 UNCLAIMED description: Linux filesystem partition vendor: Linux physical id: 1 bus info: scsi@2:0.0.0,1 version: 1.0 serial: 81839235-21ea-4853-90a4-814779f49000 size: 972MiB capacity: 972MiB capabilities: primary ext2 initialized configuration: filesystem=ext2 modified=2010-12-06 18:32:58 mounted=2010-11-01 07:05:10 state=unknown *-volume:1 UNCLAIMED description: Linux swap volume physical id: 2 bus info: scsi@2:0.0.0,2 version: 1 serial: 22b881d5-6f5c-484d-94e8-e231896fa91b size: 486MiB capacity: 486MiB capabilities: primary nofs swap initialized configuration: filesystem=swap pagesize=4096 *-volume:2 UNCLAIMED description: EXT3 volume vendor: Linux physical id: 3 bus info: scsi@2:0.0.0,3 version: 1.0 serial: ad5b0daf-11e8-4f8f-8598-4e89da9c0d84 size: 47GiB capacity: 47GiB capabilities: primary journaled extended_attributes large_files recover ext3 ext2 initialized configuration: created=2010-02-16 20:42:29 filesystem=ext3 modified=2010-11-29 17:02:34 mounted=2010-12-06 18:32:50 state=clean *-volume:3 UNCLAIMED description: Extended partition physical id: 4 bus info: scsi@2:0.0.0,4 size: 882GiB capacity: 882GiB capabilities: primary extended partitioned partitioned:extended *-logicalvolume UNCLAIMED description: Linux filesystem partition physical id: 5 capacity: 882GiB *-usb:0 description: USB Controller product: SB700/SB800 USB OHCI0 Controller vendor: ATI Technologies Inc physical id: 12 bus info: pci@0000:00:12.0 version: 00 width: 32 bits clock: 66MHz capabilities: ohci bus_master configuration: driver=ohci_hcd latency=64 resources: irq:16 memory:f7ffd000-f7ffdfff *-usb:1 description: USB Controller product: SB700 USB OHCI1 Controller vendor: ATI Technologies Inc physical id: 12.1 bus info: pci@0000:00:12.1 version: 00 width: 32 bits clock: 66MHz capabilities: ohci bus_master configuration: driver=ohci_hcd latency=64 resources: irq:16 memory:f7ffe000-f7ffefff *-usb:2 description: USB Controller product: SB700/SB800 USB EHCI Controller vendor: ATI Technologies Inc physical id: 12.2 bus info: pci@0000:00:12.2 version: 00 width: 32 bits clock: 66MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=64 resources: irq:17 memory:f7fff800-f7fff8ff *-usb:3 description: USB Controller product: SB700/SB800 USB OHCI0 Controller vendor: ATI Technologies Inc physical id: 13 bus info: pci@0000:00:13.0 version: 00 width: 32 bits clock: 66MHz capabilities: ohci bus_master configuration: driver=ohci_hcd latency=64 resources: irq:18 memory:f7ffb000-f7ffbfff *-usb:4 description: USB Controller product: SB700 USB OHCI1 Controller vendor: ATI Technologies Inc physical id: 13.1 bus info: pci@0000:00:13.1 version: 00 width: 32 bits clock: 66MHz capabilities: ohci bus_master configuration: driver=ohci_hcd latency=64 resources: irq:18 memory:f7ffc000-f7ffcfff *-usb:5 description: USB Controller product: SB700/SB800 USB EHCI Controller vendor: ATI Technologies Inc physical id: 13.2 bus info: pci@0000:00:13.2 version: 00 width: 32 bits clock: 66MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=64 resources: irq:19 memory:f7fff400-f7fff4ff *-serial UNCLAIMED description: SMBus product: SBx00 SMBus Controller vendor: ATI Technologies Inc physical id: 14 bus info: pci@0000:00:14.0 version: 3c width: 32 bits clock: 66MHz capabilities: ht cap_list configuration: latency=0 *-ide description: IDE interface product: SB700/SB800 IDE Controller vendor: ATI Technologies Inc physical id: 14.1 bus info: pci@0000:00:14.1 logical name: scsi5 version: 00 width: 32 bits clock: 66MHz capabilities: ide msi bus_master cap_list emulated configuration: driver=pata_atiixp latency=64 resources: irq:16 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:ff00(size=16) *-cdrom:0 description: DVD reader product: DVDROM DH16NS30 vendor: HL-DT-ST physical id: 0.0.0 bus info: scsi@5:0.0.0 logical name: /dev/cdrom1 logical name: /dev/dvd1 logical name: /dev/scd0 logical name: /dev/sr0 version: 1.00 capabilities: removable audio dvd configuration: ansiversion=5 status=nodisc *-cdrom:1 description: DVD-RAM writer product: DVDRAM GH22NS50 vendor: HL-DT-ST physical id: 0.1.0 bus info: scsi@5:0.1.0 logical name: /dev/cdrom logical name: /dev/cdrw logical name: /dev/dvd logical name: /dev/dvdrw logical name: /dev/scd1 logical name: /dev/sr1 version: TN02 capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram configuration: ansiversion=5 status=nodisc *-multimedia description: Audio device product: SBx00 Azalia (Intel HDA) vendor: ATI Technologies Inc physical id: 14.2 bus info: pci@0000:00:14.2 version: 00 width: 64 bits clock: 33MHz capabilities: pm bus_master cap_list configuration: driver=HDA Intel latency=64 resources: irq:16 memory:f7ff4000-f7ff7fff *-isa description: ISA bridge product: SB700/SB800 LPC host controller vendor: ATI Technologies Inc physical id: 14.3 bus info: pci@0000:00:14.3 version: 00 width: 32 bits clock: 66MHz capabilities: isa bus_master configuration: latency=0 *-pci:4 description: PCI bridge product: SBx00 PCI to PCI Bridge vendor: ATI Technologies Inc physical id: 14.4 bus info: pci@0000:00:14.4 version: 00 width: 32 bits clock: 66MHz capabilities: pci subtractive_decode bus_master resources: ioport:e000(size=4096) memory:fbf00000-fbffffff *-network description: Ethernet interface product: 82541PI Gigabit Ethernet Controller vendor: Intel Corporation physical id: 5 bus info: pci@0000:05:05.0 logical name: eth1 version: 05 serial: 00:1b:21:56:f3:60 size: 100MB/s capacity: 1GB/s width: 32 bits clock: 66MHz capabilities: pm pcix bus_master cap_list rom ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=e1000 driverversion=7.3.21-k6-NAPI duplex=full firmware=N/A ip=192.168.1.2 latency=64 link=yes mingnt=255 multicast=yes port=twisted pair speed=100MB/s resources: irq:20 memory:fbfe0000-fbffffff memory:fbfc0000-fbfdffff ioport:ec00(size=64) memory:fbfa0000-fbfbffff *-usb:6 description: USB Controller product: SB700/SB800 USB OHCI2 Controller vendor: ATI Technologies Inc physical id: 14.5 bus info: pci@0000:00:14.5 version: 00 width: 32 bits clock: 66MHz capabilities: ohci bus_master configuration: driver=ohci_hcd latency=64 resources: irq:18 memory:f7ffa000-f7ffafff *-pci:1 description: Host bridge product: Family 10h Processor HyperTransport Configuration vendor: Advanced Micro Devices [AMD] physical id: 101 bus info: pci@0000:00:18.0 version: 00 width: 32 bits clock: 33MHz *-pci:2 description: Host bridge product: Family 10h Processor Address Map vendor: Advanced Micro Devices [AMD] physical id: 102 bus info: pci@0000:00:18.1 version: 00 width: 32 bits clock: 33MHz *-pci:3 description: Host bridge product: Family 10h Processor DRAM Controller vendor: Advanced Micro Devices [AMD] physical id: 103 bus info: pci@0000:00:18.2 version: 00 width: 32 bits clock: 33MHz *-pci:4 description: Host bridge product: Family 10h Processor Miscellaneous Control vendor: Advanced Micro Devices [AMD] physical id: 104 bus info: pci@0000:00:18.3 version: 00 width: 32 bits clock: 33MHz configuration: driver=k10temp resources: irq:0 *-pci:5 description: Host bridge product: Family 10h Processor Link Control vendor: Advanced Micro Devices [AMD] physical id: 105 bus info: pci@0000:00:18.4 version: 00 width: 32 bits clock: 33MHz *-scsi physical id: 1 bus info: usb@2:3 logical name: scsi8 capabilities: emulated scsi-host configuration: driver=usb-storage *-disk:0 description: SCSI Disk physical id: 0.0.0 bus info: scsi@8:0.0.0 logical name: /dev/sdc *-disk:1 description: SCSI Disk physical id: 0.0.1 bus info: scsi@8:0.0.1 logical name: /dev/sdd *-disk:2 description: SCSI Disk physical id: 0.0.2 bus info: scsi@8:0.0.2 logical name: /dev/sde *-disk:3 description: SCSI Disk physical id: 0.0.3 bus info: scsi@8:0.0.3 logical name: /dev/sdf *-network DISABLED description: Ethernet interface physical id: 1 logical name: vboxnet0 serial: 0a:00:27:00:00:00 capabilities: ethernet physical configuration: broadcast=yes multicast=yes

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  • WordPress not resizing images with Nginx + php-fpm and other issues

    - by Julian Fernandes
    Recently i setup a Ubuntu 12.04 VPS with 512mb/1ghz CPU, Nginx + php-fpm + Varnish + APC + Percona's MySQL server + CloudFlare Pro for our Ubuntu LoCo Team's WordPress blog. The blog get about 3~4k daily hits, use about 180MB and 8~20% CPU. Everything seems to be working insanely fast... page load is really good and is about 16x faster than any of our competitors... but there is one problem. When we upload a image, WordPress don't resize it, so all we can do it insert the full image in the post. If the imagem have, let's say, 30kb, it resize fine... but if the image have 100kb+, it won't... In nginx error logs i see this: upstream timed out (110: Connection timed out) while reading response header from upstream, client: 150.162.216.64, server: www.ubuntubrsc.com, request: "POST /wp-admin/async-upload.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "www.ubuntubrsc.com", referrer: "http://www.ubuntubrsc.com/wp-admin/media-upload.php?post_id=2668&" It seems to be related with the issue, but i dunno. When that timeout happens, i started to get it when i'm trying to view a post too: upstream timed out (110: Connection timed out) while reading response header from upstream, client: 150.162.216.64, server: www.ubuntubrsc.com, request: "GET /tutoriais-gimp-6-adicionando-aplicando-novos-pinceis.html HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "www.ubuntubrsc.com", referrer: "http://www.ubuntubrsc.com/" And only a restart of php5-fpm fix it. I tryed increasing some timeouts and stuffs but it did not worked, so i guess it's some kind of limitation i did not figured yet. Could someone help me with it, please? /etc/nginx/nginx.conf: user www-data; worker_processes 1; pid /var/run/nginx.pid; events { worker_connections 1024; use epoll; multi_accept on; } http { ## # Basic Settings ## sendfile on; tcp_nopush on; tcp_nodelay off; keepalive_timeout 15; keepalive_requests 2000; types_hash_max_size 2048; server_tokens off; server_name_in_redirect off; open_file_cache max=1000 inactive=300s; open_file_cache_valid 360s; open_file_cache_min_uses 2; open_file_cache_errors off; server_names_hash_bucket_size 64; # server_name_in_redirect off; client_body_buffer_size 128K; client_header_buffer_size 1k; client_max_body_size 2m; large_client_header_buffers 4 8k; client_body_timeout 10m; client_header_timeout 10m; send_timeout 10m; include /etc/nginx/mime.types; default_type application/octet-stream; ## # Logging Settings ## error_log /var/log/nginx/error.log; access_log off; ## # CloudFlare's IPs (uncomment when site goes live) ## set_real_ip_from 204.93.240.0/24; set_real_ip_from 204.93.177.0/24; set_real_ip_from 199.27.128.0/21; set_real_ip_from 173.245.48.0/20; set_real_ip_from 103.22.200.0/22; set_real_ip_from 141.101.64.0/18; set_real_ip_from 108.162.192.0/18; set_real_ip_from 190.93.240.0/20; real_ip_header CF-Connecting-IP; set_real_ip_from 127.0.0.1/32; ## # Gzip Settings ## gzip on; gzip_disable "msie6"; gzip_vary on; gzip_proxied any; gzip_comp_level 9; gzip_min_length 1000; gzip_proxied expired no-cache no-store private auth; gzip_buffers 32 8k; # gzip_http_version 1.1; gzip_types text/plain text/css application/json application/x-javascript text/xml application/xml application/xml+rss text/javascript; ## # nginx-naxsi config ## # Uncomment it if you installed nginx-naxsi ## #include /etc/nginx/naxsi_core.rules; ## # nginx-passenger config ## # Uncomment it if you installed nginx-passenger ## #passenger_root /usr; #passenger_ruby /usr/bin/ruby; ## # Virtual Host Configs ## include /etc/nginx/conf.d/*.conf; include /etc/nginx/sites-enabled/*; } /etc/nginx/fastcgi_params: fastcgi_param QUERY_STRING $query_string; fastcgi_param REQUEST_METHOD $request_method; fastcgi_param CONTENT_TYPE $content_type; fastcgi_param CONTENT_LENGTH $content_length; fastcgi_param SCRIPT_FILENAME $request_filename; fastcgi_param SCRIPT_NAME $fastcgi_script_name; fastcgi_param REQUEST_URI $request_uri; fastcgi_param DOCUMENT_URI $document_uri; fastcgi_param DOCUMENT_ROOT $document_root; fastcgi_param SERVER_PROTOCOL $server_protocol; fastcgi_param GATEWAY_INTERFACE CGI/1.1; fastcgi_param SERVER_SOFTWARE nginx/$nginx_version; fastcgi_param REMOTE_ADDR $remote_addr; fastcgi_param REMOTE_PORT $remote_port; fastcgi_param SERVER_ADDR $server_addr; fastcgi_param SERVER_PORT $server_port; fastcgi_param SERVER_NAME $server_name; fastcgi_param HTTPS $https; fastcgi_send_timeout 180; fastcgi_read_timeout 180; fastcgi_buffer_size 128k; fastcgi_buffers 256 4k; # PHP only, required if PHP was built with --enable-force-cgi-redirect fastcgi_param REDIRECT_STATUS 200; /etc/nginx/sites-avaiable/default: ## # DEFAULT HANDLER # ubuntubrsc.com ## server { listen 8080; # Make site available from main domain server_name www.ubuntubrsc.com; # Root directory root /var/www; index index.php index.html index.htm; include /var/www/nginx.conf; access_log off; location / { try_files $uri $uri/ /index.php?q=$uri&$args; } location = /favicon.ico { log_not_found off; access_log off; } location = /robots.txt { allow all; log_not_found off; access_log off; } location ~ /\. { deny all; access_log off; log_not_found off; } location ~* ^/wp-content/uploads/.*.php$ { deny all; access_log off; log_not_found off; } rewrite /wp-admin$ $scheme://$host$uri/ permanent; error_page 404 = @wordpress; log_not_found off; location @wordpress { include /etc/nginx/fastcgi_params; fastcgi_pass unix:/var/run/php5-fpm.sock; fastcgi_param SCRIPT_NAME /index.php; fastcgi_param SCRIPT_FILENAME $document_root/index.php; } location ~ \.php$ { try_files $uri =404; include /etc/nginx/fastcgi_params; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; if (-f $request_filename) { fastcgi_pass unix:/var/run/php5-fpm.sock; } } } server { listen 8080; server_name ubuntubrsc.* www.ubuntubrsc.net www.ubuntubrsc.org www.ubuntubrsc.com.br www.ubuntubrsc.info www.ubuntubrsc.in; return 301 $scheme://www.ubuntubrsc.com$request_uri; } /var/www/nginx.conf: # BEGIN W3TC Minify cache location ~ /wp-content/w3tc/min.*\.js$ { types {} default_type application/x-javascript; expires modified 31536000s; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; add_header Vary "Accept-Encoding"; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; } location ~ /wp-content/w3tc/min.*\.css$ { types {} default_type text/css; expires modified 31536000s; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; add_header Vary "Accept-Encoding"; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; } location ~ /wp-content/w3tc/min.*js\.gzip$ { gzip off; types {} default_type application/x-javascript; expires modified 31536000s; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; add_header Vary "Accept-Encoding"; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; add_header Content-Encoding gzip; } location ~ /wp-content/w3tc/min.*css\.gzip$ { gzip off; types {} default_type text/css; expires modified 31536000s; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; add_header Vary "Accept-Encoding"; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; add_header Content-Encoding gzip; } # END W3TC Minify cache # BEGIN W3TC Browser Cache gzip on; gzip_types text/css application/x-javascript text/x-component text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon; location ~ \.(css|js|htc)$ { expires 31536000s; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; } location ~ \.(html|htm|rtf|rtx|svg|svgz|txt|xsd|xsl|xml)$ { expires 3600s; add_header Pragma "public"; add_header Cache-Control "max-age=3600, public, must-revalidate, proxy-revalidate"; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; try_files $uri $uri/ $uri.html /index.php?$args; } location ~ \.(asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|wav|wma|wri|xla|xls|xlsx|xlt|xlw|zip)$ { expires 31536000s; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public, must-revalidate, proxy-revalidate"; add_header X-Powered-By "W3 Total Cache/0.9.2.5b"; } # END W3TC Browser Cache # BEGIN W3TC Minify core rewrite ^/wp-content/w3tc/min/w3tc_rewrite_test$ /wp-content/w3tc/min/index.php?w3tc_rewrite_test=1 last; set $w3tc_enc ""; if ($http_accept_encoding ~ gzip) { set $w3tc_enc .gzip; } if (-f $request_filename$w3tc_enc) { rewrite (.*) $1$w3tc_enc break; } rewrite ^/wp-content/w3tc/min/(.+\.(css|js))$ /wp-content/w3tc/min/index.php?file=$1 last; # END W3TC Minify core # BEGIN W3TC Skip 404 error handling by WordPress for static files if (-f $request_filename) { break; } if (-d $request_filename) { break; } if ($request_uri ~ "(robots\.txt|sitemap(_index)?\.xml(\.gz)?|[a-z0-9_\-]+-sitemap([0-9]+)?\.xml(\.gz)?)") { break; } if ($request_uri ~* \.(css|js|htc|htm|rtf|rtx|svg|svgz|txt|xsd|xsl|xml|asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|wav|wma|wri|xla|xls|xlsx|xlt|xlw|zip)$) { return 404; } # END W3TC Skip 404 error handling by WordPress for static files # BEGIN Better WP Security location ~ /\.ht { deny all; } location ~ wp-config.php { deny all; } location ~ readme.html { deny all; } location ~ readme.txt { deny all; } location ~ /install.php { deny all; } set $susquery 0; set $rule_2 0; set $rule_3 0; rewrite ^wp-includes/(.*).php /not_found last; rewrite ^/wp-admin/includes(.*)$ /not_found last; if ($request_method ~* "^(TRACE|DELETE|TRACK)"){ return 403; } set $rule_0 0; if ($request_method ~ "POST"){ set $rule_0 1; } if ($uri ~ "^(.*)wp-comments-post.php*"){ set $rule_0 2$rule_0; } if ($http_user_agent ~ "^$"){ set $rule_0 4$rule_0; } if ($rule_0 = "421"){ return 403; } if ($args ~* "\.\./") { set $susquery 1; } if ($args ~* "boot.ini") { set $susquery 1; } if ($args ~* "tag=") { set $susquery 1; } if ($args ~* "ftp:") { set $susquery 1; } if ($args ~* "http:") { set $susquery 1; } if ($args ~* "https:") { set $susquery 1; } if ($args ~* "(<|%3C).*script.*(>|%3E)") { set $susquery 1; } if ($args ~* "mosConfig_[a-zA-Z_]{1,21}(=|%3D)") { set $susquery 1; } if ($args ~* "base64_encode") { set $susquery 1; } if ($args ~* "(%24&x)") { set $susquery 1; } if ($args ~* "(\[|\]|\(|\)|<|>|ê|\"|;|\?|\*|=$)"){ set $susquery 1; } if ($args ~* "(&#x22;|&#x27;|&#x3C;|&#x3E;|&#x5C;|&#x7B;|&#x7C;|%24&x)"){ set $susquery 1; } if ($args ~* "(%0|%A|%B|%C|%D|%E|%F|127.0)") { set $susquery 1; } if ($args ~* "(globals|encode|localhost|loopback)") { set $susquery 1; } if ($args ~* "(request|select|insert|concat|union|declare)") { set $susquery 1; } if ($http_cookie !~* "wordpress_logged_in_" ) { set $susquery "${susquery}2"; set $rule_2 1; set $rule_3 1; } if ($susquery = 12) { return 403; } # END Better WP Security /etc/php5/fpm/php-fpm.conf: pid = /var/run/php5-fpm.pid error_log = /var/log/php5-fpm.log emergency_restart_threshold = 3 emergency_restart_interval = 1m process_control_timeout = 10s events.mechanism = epoll /etc/php5/fpm/php.ini (only options i changed): open_basedir ="/var/www/" disable_functions = pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,dl,system,shell_exec,fsockopen,parse_ini_file,passthru,popen,proc_open,proc_close,shell_exec,show_source,symlink,proc_close,proc_get_status,proc_nice,proc_open,proc_terminate,shell_exec ,highlight_file,escapeshellcmd,define_syslog_variables,posix_uname,posix_getpwuid,apache_child_terminate,posix_kill,posix_mkfifo,posix_setpgid,posix_setsid,posix_setuid,escapeshellarg,posix_uname,ftp_exec,ftp_connect,ftp_login,ftp_get,ftp_put,ftp_nb_fput,ftp_raw,ftp_rawlist,ini_alter,ini_restore,inject_code,syslog,openlog,define_syslog_variables,apache_setenv,mysql_pconnect,eval,phpAds_XmlRpc,phpA ds_remoteInfo,phpAds_xmlrpcEncode,phpAds_xmlrpcDecode,xmlrpc_entity_decode,fp,fput,virtual,show_source,pclose,readfile,wget expose_php = off max_execution_time = 30 max_input_time = 60 memory_limit = 128M display_errors = Off post_max_size = 2M allow_url_fopen = off default_socket_timeout = 60 APC settings: [APC] apc.enabled = 1 apc.shm_segments = 1 apc.shm_size = 64M apc.optimization = 0 apc.num_files_hint = 4096 apc.ttl = 60 apc.user_ttl = 7200 apc.gc_ttl = 0 apc.cache_by_default = 1 apc.filters = "" apc.mmap_file_mask = "/tmp/apc.XXXXXX" apc.slam_defense = 0 apc.file_update_protection = 2 apc.enable_cli = 0 apc.max_file_size = 10M apc.stat = 1 apc.write_lock = 1 apc.report_autofilter = 0 apc.include_once_override = 0 apc.localcache = 0 apc.localcache.size = 512 apc.coredump_unmap = 0 apc.stat_ctime = 0 /etc/php5/fpm/pool.d/www.conf user = www-data group = www-data listen = /var/run/php5-fpm.sock listen.owner = www-data listen.group = www-data listen.mode = 0666 pm = ondemand pm.max_children = 5 pm.process_idle_timeout = 3s; pm.max_requests = 50 I also started to get 404 errors in front page if i use W3 Total Cache's Page Cache (Disk Enhanced). It worked fine untill somedays ago, and then, out of nowhere, it started to happen. Tonight i will disable my mobile plugin and activate only W3 Total Cache to see if it's a conflict with them... And to finish all this, i have been getting this error: PHP Warning: apc_store(): Unable to allocate memory for pool. in /var/www/wp-content/plugins/w3-total-cache/lib/W3/Cache/Apc.php on line 41 I already modifed my APC settings, but no sucess. So... could anyone help me with those issuees, please? Ooohh... if it helps, i instaled PHP like this: sudo apt-get install php5-fpm php5-suhosin php-apc php5-gd php5-imagick php5-curl And Nginx from the official PPA. Sorry for my bad english and thanks for your time people! (:

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  • HTML/jQuery/CSS Drop Down Menu Issue / Safari

    - by mmundiff
    I have a drop down menu that is coded in HTML, CSS, and jQuery and it works fine in Firefox and IE but not in Safari, and also not in Firefox on Mac. The drop down displays inline as opposed to list-item for the drop down in Safari. Any ideas why? <html> <head> <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js"></script> <script type="text/javascript" > $(document).ready(function(){ $('#menu li').hover( function() { //$('ul', this).css('display', 'block'); $('ul', this).fadeIn(200); var src = $('img.item', this).attr('src').match(/[^\.]+/) + '_over.png'; $('img.item', this).attr('src', src); }, function() { //$('ul', this).css('display', 'none'); $('ul', this).fadeOut(350); var src = $('img.item', this).attr('src').replace('_over', ''); $('img.item', this).attr('src', src); }); }); </script> <style type="text/css"> /* General */ body { arial, sans-serif; background-color: white; } * { padding: 0; margin: 0; } #menu{ white-space:nowrap; list-style:none; margin-left: 1px; } #menu ul { list-style: none; position:absolute; left:0; display:none; margin:0 -3px 0 -1px; padding:0; background: #000000; z-index: 500; margin-top: -4px; } #menu li{ display:inline; float: left; /* Added */ position:relative; } #menu li a { display: block; } #menu ul li { width:116px; float:left; border-top:1px dotted #666666; display: block; } #menu li ul { display: none; border-top: 1px black solid; text-align: left; } #menu ul a:hover { text-decoration:none; background: #efda83; color: #000000; } #menu ul a { text-decoration:none; display:block; height:15px; padding: 8px 5px; color:#efda83; font-size: 12px; } img{ border: 0 none; } .clear{ clear: both; } </style> </head> <body> <div> <ul id="menu"> <li ><a href="index.php"><img src="images/ssr_nav_home.png" class="item" alt="Home" /></a> </li> <li ><a href="about.php"><img src="images/ssr_nav_about.png" class="item" alt="About" /></a> <ul> <li><a href="about_contributors.php">Contributors</a></li> <li><a href="about_behind.php">Behind the Exhibit</a></li> <li><a href="about_sponsors.php">Sponsors</a></li> </ul> <div class="clear"></div> </li> <li ><a href="exhibit_intro.php"><img class="item" src="images/ssr_nav_exhibit.png" alt="Exhibit" /></a> <ul> <li><a href="exhibit_intro.php">Intro</a></li> <li><a href="exhibit_silkroad.php">Silk Road</a></li> <li><a href="exhibit_western_regions.php">Western Regions</a></li> <li><a href="exhibit_daily_life.php">Daily Life</a></li> <li><a href="exhibit_burial_practices.php">Burial Practices</a></li> <li><a href="exhibit_relevance.php">Relevance</a></li> </ul> <div class="clear"></div> </li> <li ><a href="visit.php"><img class="item" src="images/ssr_nav_visit.png" alt="Visit" /></a> <ul> <li><a href="visit_tickets.php">Tickets</a></li> <li><a href="visit_specials.php">Special Offers</a></li> <li><a href="visit_tours.php">Tours</a></li> <li><a href="visit_groups.php">Groups</a></li> </ul> <div class="clear"></div> </li> <li ><a href="events.php"><img class="item" src="images/ssr_nav_events.png" alt="Events" /></a> <ul> <li><a href="events_lectures.php">Lecture Series</a></li> <li><a href="events_symposium.php">Symposium</a></li> <li><a href="kids_and_family.php">Kids &amp; Family</a></li> <li><a href="events_calendar.php">Event Calendar</a></li> </ul> <div class="clear"></div> </li> <li ><a href="gallery.php"><img class="item" src="images/ssr_nav_images.png" alt="Gallery" /></a></li> <li ><a href="resources.php"><img class="item" src="images/ssr_nav_resources.png" alt="Resources" /></a> <ul> <li><a href="resources_teachers.php">For Teachers</a></li> <li><a href="kids_and_family.php">Kids &amp; Family</a></li> <li><a href="http://www.penn.museum/podcasts-and-videos/819-secrets-of-the-silk-road.html" rel="external">Podcasts &amp; Videos</a></li> <!-- <li><a href="map.php">Silk Road Map</a></li> <li><a href="resources_timeline.php">Timeline</a></li> --> <li><a href="resources_quiz.php">Quiz</a></li> <li><a href="glossary.php">Glossary</a></li> <li><a href="blogs.php">Blog</a></li> </ul> <div class="clear"></div> </li> <li ><a href="press.php"><img class="item" src="images/ssr_nav_press.png" alt="Press" /></a> <ul> <li><a href="press_release.php">Press Release</a></li> <li><a href="press_images.php">Press Images</a></li> <li><a href="press_bloggers.php">Bloggers</a></li> </ul> <div class="clear"></div> </li> </ul> </div> </body> </html>

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  • Zen and the Art of File and Folder Organization

    - by Mark Virtue
    Is your desk a paragon of neatness, or does it look like a paper-bomb has gone off? If you’ve been putting off getting organized because the task is too huge or daunting, or you don’t know where to start, we’ve got 40 tips to get you on the path to zen mastery of your filing system. For all those readers who would like to get their files and folders organized, or, if they’re already organized, better organized—we have compiled a complete guide to getting organized and staying organized, a comprehensive article that will hopefully cover every possible tip you could want. Signs that Your Computer is Poorly Organized If your computer is a mess, you’re probably already aware of it.  But just in case you’re not, here are some tell-tale signs: Your Desktop has over 40 icons on it “My Documents” contains over 300 files and 60 folders, including MP3s and digital photos You use the Windows’ built-in search facility whenever you need to find a file You can’t find programs in the out-of-control list of programs in your Start Menu You save all your Word documents in one folder, all your spreadsheets in a second folder, etc Any given file that you’re looking for may be in any one of four different sets of folders But before we start, here are some quick notes: We’re going to assume you know what files and folders are, and how to create, save, rename, copy and delete them The organization principles described in this article apply equally to all computer systems.  However, the screenshots here will reflect how things look on Windows (usually Windows 7).  We will also mention some useful features of Windows that can help you get organized. Everyone has their own favorite methodology of organizing and filing, and it’s all too easy to get into “My Way is Better than Your Way” arguments.  The reality is that there is no perfect way of getting things organized.  When I wrote this article, I tried to keep a generalist and objective viewpoint.  I consider myself to be unusually well organized (to the point of obsession, truth be told), and I’ve had 25 years experience in collecting and organizing files on computers.  So I’ve got a lot to say on the subject.  But the tips I have described here are only one way of doing it.  Hopefully some of these tips will work for you too, but please don’t read this as any sort of “right” way to do it. At the end of the article we’ll be asking you, the reader, for your own organization tips. Why Bother Organizing At All? For some, the answer to this question is self-evident. And yet, in this era of powerful desktop search software (the search capabilities built into the Windows Vista and Windows 7 Start Menus, and third-party programs like Google Desktop Search), the question does need to be asked, and answered. I have a friend who puts every file he ever creates, receives or downloads into his My Documents folder and doesn’t bother filing them into subfolders at all.  He relies on the search functionality built into his Windows operating system to help him find whatever he’s looking for.  And he always finds it.  He’s a Search Samurai.  For him, filing is a waste of valuable time that could be spent enjoying life! It’s tempting to follow suit.  On the face of it, why would anyone bother to take the time to organize their hard disk when such excellent search software is available?  Well, if all you ever want to do with the files you own is to locate and open them individually (for listening, editing, etc), then there’s no reason to ever bother doing one scrap of organization.  But consider these common tasks that are not achievable with desktop search software: Find files manually.  Often it’s not convenient, speedy or even possible to utilize your desktop search software to find what you want.  It doesn’t work 100% of the time, or you may not even have it installed.  Sometimes its just plain faster to go straight to the file you want, if you know it’s in a particular sub-folder, rather than trawling through hundreds of search results. Find groups of similar files (e.g. all your “work” files, all the photos of your Europe holiday in 2008, all your music videos, all the MP3s from Dark Side of the Moon, all your letters you wrote to your wife, all your tax returns).  Clever naming of the files will only get you so far.  Sometimes it’s the date the file was created that’s important, other times it’s the file format, and other times it’s the purpose of the file.  How do you name a collection of files so that they’re easy to isolate based on any of the above criteria?  Short answer, you can’t. Move files to a new computer.  It’s time to upgrade your computer.  How do you quickly grab all the files that are important to you?  Or you decide to have two computers now – one for home and one for work.  How do you quickly isolate only the work-related files to move them to the work computer? Synchronize files to other computers.  If you have more than one computer, and you need to mirror some of your files onto the other computer (e.g. your music collection), then you need a way to quickly determine which files are to be synced and which are not.  Surely you don’t want to synchronize everything? Choose which files to back up.  If your backup regime calls for multiple backups, or requires speedy backups, then you’ll need to be able to specify which files are to be backed up, and which are not.  This is not possible if they’re all in the same folder. Finally, if you’re simply someone who takes pleasure in being organized, tidy and ordered (me! me!), then you don’t even need a reason.  Being disorganized is simply unthinkable. Tips on Getting Organized Here we present our 40 best tips on how to get organized.  Or, if you’re already organized, to get better organized. Tip #1.  Choose Your Organization System Carefully The reason that most people are not organized is that it takes time.  And the first thing that takes time is deciding upon a system of organization.  This is always a matter of personal preference, and is not something that a geek on a website can tell you.  You should always choose your own system, based on how your own brain is organized (which makes the assumption that your brain is, in fact, organized). We can’t instruct you, but we can make suggestions: You may want to start off with a system based on the users of the computer.  i.e. “My Files”, “My Wife’s Files”, My Son’s Files”, etc.  Inside “My Files”, you might then break it down into “Personal” and “Business”.  You may then realize that there are overlaps.  For example, everyone may want to share access to the music library, or the photos from the school play.  So you may create another folder called “Family”, for the “common” files. You may decide that the highest-level breakdown of your files is based on the “source” of each file.  In other words, who created the files.  You could have “Files created by ME (business or personal)”, “Files created by people I know (family, friends, etc)”, and finally “Files created by the rest of the world (MP3 music files, downloaded or ripped movies or TV shows, software installation files, gorgeous desktop wallpaper images you’ve collected, etc).”  This system happens to be the one I use myself.  See below:  Mark is for files created by meVC is for files created by my company (Virtual Creations)Others is for files created by my friends and familyData is the rest of the worldAlso, Settings is where I store the configuration files and other program data files for my installed software (more on this in tip #34, below). Each folder will present its own particular set of requirements for further sub-organization.  For example, you may decide to organize your music collection into sub-folders based on the artist’s name, while your digital photos might get organized based on the date they were taken.  It can be different for every sub-folder! Another strategy would be based on “currentness”.  Files you have yet to open and look at live in one folder.  Ones that have been looked at but not yet filed live in another place.  Current, active projects live in yet another place.  All other files (your “archive”, if you like) would live in a fourth folder. (And of course, within that last folder you’d need to create a further sub-system based on one of the previous bullet points). Put some thought into this – changing it when it proves incomplete can be a big hassle!  Before you go to the trouble of implementing any system you come up with, examine a wide cross-section of the files you own and see if they will all be able to find a nice logical place to sit within your system. Tip #2.  When You Decide on Your System, Stick to It! There’s nothing more pointless than going to all the trouble of creating a system and filing all your files, and then whenever you create, receive or download a new file, you simply dump it onto your Desktop.  You need to be disciplined – forever!  Every new file you get, spend those extra few seconds to file it where it belongs!  Otherwise, in just a month or two, you’ll be worse off than before – half your files will be organized and half will be disorganized – and you won’t know which is which! Tip #3.  Choose the Root Folder of Your Structure Carefully Every data file (document, photo, music file, etc) that you create, own or is important to you, no matter where it came from, should be found within one single folder, and that one single folder should be located at the root of your C: drive (as a sub-folder of C:\).  In other words, do not base your folder structure in standard folders like “My Documents”.  If you do, then you’re leaving it up to the operating system engineers to decide what folder structure is best for you.  And every operating system has a different system!  In Windows 7 your files are found in C:\Users\YourName, whilst on Windows XP it was C:\Documents and Settings\YourName\My Documents.  In UNIX systems it’s often /home/YourName. These standard default folders tend to fill up with junk files and folders that are not at all important to you.  “My Documents” is the worst offender.  Every second piece of software you install, it seems, likes to create its own folder in the “My Documents” folder.  These folders usually don’t fit within your organizational structure, so don’t use them!  In fact, don’t even use the “My Documents” folder at all.  Allow it to fill up with junk, and then simply ignore it.  It sounds heretical, but: Don’t ever visit your “My Documents” folder!  Remove your icons/links to “My Documents” and replace them with links to the folders you created and you care about! Create your own file system from scratch!  Probably the best place to put it would be on your D: drive – if you have one.  This way, all your files live on one drive, while all the operating system and software component files live on the C: drive – simply and elegantly separated.  The benefits of that are profound.  Not only are there obvious organizational benefits (see tip #10, below), but when it comes to migrate your data to a new computer, you can (sometimes) simply unplug your D: drive and plug it in as the D: drive of your new computer (this implies that the D: drive is actually a separate physical disk, and not a partition on the same disk as C:).  You also get a slight speed improvement (again, only if your C: and D: drives are on separate physical disks). Warning:  From tip #12, below, you will see that it’s actually a good idea to have exactly the same file system structure – including the drive it’s filed on – on all of the computers you own.  So if you decide to use the D: drive as the storage system for your own files, make sure you are able to use the D: drive on all the computers you own.  If you can’t ensure that, then you can still use a clever geeky trick to store your files on the D: drive, but still access them all via the C: drive (see tip #17, below). If you only have one hard disk (C:), then create a dedicated folder that will contain all your files – something like C:\Files.  The name of the folder is not important, but make it a single, brief word. There are several reasons for this: When creating a backup regime, it’s easy to decide what files should be backed up – they’re all in the one folder! If you ever decide to trade in your computer for a new one, you know exactly which files to migrate You will always know where to begin a search for any file If you synchronize files with other computers, it makes your synchronization routines very simple.   It also causes all your shortcuts to continue to work on the other machines (more about this in tip #24, below). Once you’ve decided where your files should go, then put all your files in there – Everything!  Completely disregard the standard, default folders that are created for you by the operating system (“My Music”, “My Pictures”, etc).  In fact, you can actually relocate many of those folders into your own structure (more about that below, in tip #6). The more completely you get all your data files (documents, photos, music, etc) and all your configuration settings into that one folder, then the easier it will be to perform all of the above tasks. Once this has been done, and all your files live in one folder, all the other folders in C:\ can be thought of as “operating system” folders, and therefore of little day-to-day interest for us. Here’s a screenshot of a nicely organized C: drive, where all user files are located within the \Files folder:   Tip #4.  Use Sub-Folders This would be our simplest and most obvious tip.  It almost goes without saying.  Any organizational system you decide upon (see tip #1) will require that you create sub-folders for your files.  Get used to creating folders on a regular basis. Tip #5.  Don’t be Shy About Depth Create as many levels of sub-folders as you need.  Don’t be scared to do so.  Every time you notice an opportunity to group a set of related files into a sub-folder, do so.  Examples might include:  All the MP3s from one music CD, all the photos from one holiday, or all the documents from one client. It’s perfectly okay to put files into a folder called C:\Files\Me\From Others\Services\WestCo Bank\Statements\2009.  That’s only seven levels deep.  Ten levels is not uncommon.  Of course, it’s possible to take this too far.  If you notice yourself creating a sub-folder to hold only one file, then you’ve probably become a little over-zealous.  On the other hand, if you simply create a structure with only two levels (for example C:\Files\Work) then you really haven’t achieved any level of organization at all (unless you own only six files!).  Your “Work” folder will have become a dumping ground, just like your Desktop was, with most likely hundreds of files in it. Tip #6.  Move the Standard User Folders into Your Own Folder Structure Most operating systems, including Windows, create a set of standard folders for each of its users.  These folders then become the default location for files such as documents, music files, digital photos and downloaded Internet files.  In Windows 7, the full list is shown below: Some of these folders you may never use nor care about (for example, the Favorites folder, if you’re not using Internet Explorer as your browser).  Those ones you can leave where they are.  But you may be using some of the other folders to store files that are important to you.  Even if you’re not using them, Windows will still often treat them as the default storage location for many types of files.  When you go to save a standard file type, it can become annoying to be automatically prompted to save it in a folder that’s not part of your own file structure. But there’s a simple solution:  Move the folders you care about into your own folder structure!  If you do, then the next time you go to save a file of the corresponding type, Windows will prompt you to save it in the new, moved location. Moving the folders is easy.  Simply drag-and-drop them to the new location.  Here’s a screenshot of the default My Music folder being moved to my custom personal folder (Mark): Tip #7.  Name Files and Folders Intelligently This is another one that almost goes without saying, but we’ll say it anyway:  Do not allow files to be created that have meaningless names like Document1.doc, or folders called New Folder (2).  Take that extra 20 seconds and come up with a meaningful name for the file/folder – one that accurately divulges its contents without repeating the entire contents in the name. Tip #8.  Watch Out for Long Filenames Another way to tell if you have not yet created enough depth to your folder hierarchy is that your files often require really long names.  If you need to call a file Johnson Sales Figures March 2009.xls (which might happen to live in the same folder as Abercrombie Budget Report 2008.xls), then you might want to create some sub-folders so that the first file could be simply called March.xls, and living in the Clients\Johnson\Sales Figures\2009 folder. A well-placed file needs only a brief filename! Tip #9.  Use Shortcuts!  Everywhere! This is probably the single most useful and important tip we can offer.  A shortcut allows a file to be in two places at once. Why would you want that?  Well, the file and folder structure of every popular operating system on the market today is hierarchical.  This means that all objects (files and folders) always live within exactly one parent folder.  It’s a bit like a tree.  A tree has branches (folders) and leaves (files).  Each leaf, and each branch, is supported by exactly one parent branch, all the way back to the root of the tree (which, incidentally, is exactly why C:\ is called the “root folder” of the C: drive). That hard disks are structured this way may seem obvious and even necessary, but it’s only one way of organizing data.  There are others:  Relational databases, for example, organize structured data entirely differently.  The main limitation of hierarchical filing structures is that a file can only ever be in one branch of the tree – in only one folder – at a time.  Why is this a problem?  Well, there are two main reasons why this limitation is a problem for computer users: The “correct” place for a file, according to our organizational rationale, is very often a very inconvenient place for that file to be located.  Just because it’s correctly filed doesn’t mean it’s easy to get to.  Your file may be “correctly” buried six levels deep in your sub-folder structure, but you may need regular and speedy access to this file every day.  You could always move it to a more convenient location, but that would mean that you would need to re-file back to its “correct” location it every time you’d finished working on it.  Most unsatisfactory. A file may simply “belong” in two or more different locations within your file structure.  For example, say you’re an accountant and you have just completed the 2009 tax return for John Smith.  It might make sense to you to call this file 2009 Tax Return.doc and file it under Clients\John Smith.  But it may also be important to you to have the 2009 tax returns from all your clients together in the one place.  So you might also want to call the file John Smith.doc and file it under Tax Returns\2009.  The problem is, in a purely hierarchical filing system, you can’t put it in both places.  Grrrrr! Fortunately, Windows (and most other operating systems) offers a way for you to do exactly that:  It’s called a “shortcut” (also known as an “alias” on Macs and a “symbolic link” on UNIX systems).  Shortcuts allow a file to exist in one place, and an icon that represents the file to be created and put anywhere else you please.  In fact, you can create a dozen such icons and scatter them all over your hard disk.  Double-clicking on one of these icons/shortcuts opens up the original file, just as if you had double-clicked on the original file itself. Consider the following two icons: The one on the left is the actual Word document, while the one on the right is a shortcut that represents the Word document.  Double-clicking on either icon will open the same file.  There are two main visual differences between the icons: The shortcut will have a small arrow in the lower-left-hand corner (on Windows, anyway) The shortcut is allowed to have a name that does not include the file extension (the “.docx” part, in this case) You can delete the shortcut at any time without losing any actual data.  The original is still intact.  All you lose is the ability to get to that data from wherever the shortcut was. So why are shortcuts so great?  Because they allow us to easily overcome the main limitation of hierarchical file systems, and put a file in two (or more) places at the same time.  You will always have files that don’t play nice with your organizational rationale, and can’t be filed in only one place.  They demand to exist in two places.  Shortcuts allow this!  Furthermore, they allow you to collect your most often-opened files and folders together in one spot for convenient access.  The cool part is that the original files stay where they are, safe forever in their perfectly organized location. So your collection of most often-opened files can – and should – become a collection of shortcuts! If you’re still not convinced of the utility of shortcuts, consider the following well-known areas of a typical Windows computer: The Start Menu (and all the programs that live within it) The Quick Launch bar (or the Superbar in Windows 7) The “Favorite folders” area in the top-left corner of the Windows Explorer window (in Windows Vista or Windows 7) Your Internet Explorer Favorites or Firefox Bookmarks Each item in each of these areas is a shortcut!  Each of those areas exist for one purpose only:  For convenience – to provide you with a collection of the files and folders you access most often. It should be easy to see by now that shortcuts are designed for one single purpose:  To make accessing your files more convenient.  Each time you double-click on a shortcut, you are saved the hassle of locating the file (or folder, or program, or drive, or control panel icon) that it represents. Shortcuts allow us to invent a golden rule of file and folder organization: “Only ever have one copy of a file – never have two copies of the same file.  Use a shortcut instead” (this rule doesn’t apply to copies created for backup purposes, of course!) There are also lesser rules, like “don’t move a file into your work area – create a shortcut there instead”, and “any time you find yourself frustrated with how long it takes to locate a file, create a shortcut to it and place that shortcut in a convenient location.” So how to we create these massively useful shortcuts?  There are two main ways: “Copy” the original file or folder (click on it and type Ctrl-C, or right-click on it and select Copy):  Then right-click in an empty area of the destination folder (the place where you want the shortcut to go) and select Paste shortcut: Right-drag (drag with the right mouse button) the file from the source folder to the destination folder.  When you let go of the mouse button at the destination folder, a menu pops up: Select Create shortcuts here. Note that when shortcuts are created, they are often named something like Shortcut to Budget Detail.doc (windows XP) or Budget Detail – Shortcut.doc (Windows 7).   If you don’t like those extra words, you can easily rename the shortcuts after they’re created, or you can configure Windows to never insert the extra words in the first place (see our article on how to do this). And of course, you can create shortcuts to folders too, not just to files! Bottom line: Whenever you have a file that you’d like to access from somewhere else (whether it’s convenience you’re after, or because the file simply belongs in two places), create a shortcut to the original file in the new location. Tip #10.  Separate Application Files from Data Files Any digital organization guru will drum this rule into you.  Application files are the components of the software you’ve installed (e.g. Microsoft Word, Adobe Photoshop or Internet Explorer).  Data files are the files that you’ve created for yourself using that software (e.g. Word Documents, digital photos, emails or playlists). Software gets installed, uninstalled and upgraded all the time.  Hopefully you always have the original installation media (or downloaded set-up file) kept somewhere safe, and can thus reinstall your software at any time.  This means that the software component files are of little importance.  Whereas the files you have created with that software is, by definition, important.  It’s a good rule to always separate unimportant files from important files. So when your software prompts you to save a file you’ve just created, take a moment and check out where it’s suggesting that you save the file.  If it’s suggesting that you save the file into the same folder as the software itself, then definitely don’t follow that suggestion.  File it in your own folder!  In fact, see if you can find the program’s configuration option that determines where files are saved by default (if it has one), and change it. Tip #11.  Organize Files Based on Purpose, Not on File Type If you have, for example a folder called Work\Clients\Johnson, and within that folder you have two sub-folders, Word Documents and Spreadsheets (in other words, you’re separating “.doc” files from “.xls” files), then chances are that you’re not optimally organized.  It makes little sense to organize your files based on the program that created them.  Instead, create your sub-folders based on the purpose of the file.  For example, it would make more sense to create sub-folders called Correspondence and Financials.  It may well be that all the files in a given sub-folder are of the same file-type, but this should be more of a coincidence and less of a design feature of your organization system. Tip #12.  Maintain the Same Folder Structure on All Your Computers In other words, whatever organizational system you create, apply it to every computer that you can.  There are several benefits to this: There’s less to remember.  No matter where you are, you always know where to look for your files If you copy or synchronize files from one computer to another, then setting up the synchronization job becomes very simple Shortcuts can be copied or moved from one computer to another with ease (assuming the original files are also copied/moved).  There’s no need to find the target of the shortcut all over again on the second computer Ditto for linked files (e.g Word documents that link to data in a separate Excel file), playlists, and any files that reference the exact file locations of other files. This applies even to the drive that your files are stored on.  If your files are stored on C: on one computer, make sure they’re stored on C: on all your computers.  Otherwise all your shortcuts, playlists and linked files will stop working! Tip #13.  Create an “Inbox” Folder Create yourself a folder where you store all files that you’re currently working on, or that you haven’t gotten around to filing yet.  You can think of this folder as your “to-do” list.  You can call it “Inbox” (making it the same metaphor as your email system), or “Work”, or “To-Do”, or “Scratch”, or whatever name makes sense to you.  It doesn’t matter what you call it – just make sure you have one! Once you have finished working on a file, you then move it from the “Inbox” to its correct location within your organizational structure. You may want to use your Desktop as this “Inbox” folder.  Rightly or wrongly, most people do.  It’s not a bad place to put such files, but be careful:  If you do decide that your Desktop represents your “to-do” list, then make sure that no other files find their way there.  In other words, make sure that your “Inbox”, wherever it is, Desktop or otherwise, is kept free of junk – stray files that don’t belong there. So where should you put this folder, which, almost by definition, lives outside the structure of the rest of your filing system?  Well, first and foremost, it has to be somewhere handy.  This will be one of your most-visited folders, so convenience is key.  Putting it on the Desktop is a great option – especially if you don’t have any other folders on your Desktop:  the folder then becomes supremely easy to find in Windows Explorer: You would then create shortcuts to this folder in convenient spots all over your computer (“Favorite Links”, “Quick Launch”, etc). Tip #14.  Ensure You have Only One “Inbox” Folder Once you’ve created your “Inbox” folder, don’t use any other folder location as your “to-do list”.  Throw every incoming or created file into the Inbox folder as you create/receive it.  This keeps the rest of your computer pristine and free of randomly created or downloaded junk.  The last thing you want to be doing is checking multiple folders to see all your current tasks and projects.  Gather them all together into one folder. Here are some tips to help ensure you only have one Inbox: Set the default “save” location of all your programs to this folder. Set the default “download” location for your browser to this folder. If this folder is not your desktop (recommended) then also see if you can make a point of not putting “to-do” files on your desktop.  This keeps your desktop uncluttered and Zen-like: (the Inbox folder is in the bottom-right corner) Tip #15.  Be Vigilant about Clearing Your “Inbox” Folder This is one of the keys to staying organized.  If you let your “Inbox” overflow (i.e. allow there to be more than, say, 30 files or folders in there), then you’re probably going to start feeling like you’re overwhelmed:  You’re not keeping up with your to-do list.  Once your Inbox gets beyond a certain point (around 30 files, studies have shown), then you’ll simply start to avoid it.  You may continue to put files in there, but you’ll be scared to look at it, fearing the “out of control” feeling that all overworked, chaotic or just plain disorganized people regularly feel. So, here’s what you can do: Visit your Inbox/to-do folder regularly (at least five times per day). Scan the folder regularly for files that you have completed working on and are ready for filing.  File them immediately. Make it a source of pride to keep the number of files in this folder as small as possible.  If you value peace of mind, then make the emptiness of this folder one of your highest (computer) priorities If you know that a particular file has been in the folder for more than, say, six weeks, then admit that you’re not actually going to get around to processing it, and move it to its final resting place. Tip #16.  File Everything Immediately, and Use Shortcuts for Your Active Projects As soon as you create, receive or download a new file, store it away in its “correct” folder immediately.  Then, whenever you need to work on it (possibly straight away), create a shortcut to it in your “Inbox” (“to-do”) folder or your desktop.  That way, all your files are always in their “correct” locations, yet you still have immediate, convenient access to your current, active files.  When you finish working on a file, simply delete the shortcut. Ideally, your “Inbox” folder – and your Desktop – should contain no actual files or folders.  They should simply contain shortcuts. Tip #17.  Use Directory Symbolic Links (or Junctions) to Maintain One Unified Folder Structure Using this tip, we can get around a potential hiccup that we can run into when creating our organizational structure – the issue of having more than one drive on our computer (C:, D:, etc).  We might have files we need to store on the D: drive for space reasons, and yet want to base our organized folder structure on the C: drive (or vice-versa). Your chosen organizational structure may dictate that all your files must be accessed from the C: drive (for example, the root folder of all your files may be something like C:\Files).  And yet you may still have a D: drive and wish to take advantage of the hundreds of spare Gigabytes that it offers.  Did you know that it’s actually possible to store your files on the D: drive and yet access them as if they were on the C: drive?  And no, we’re not talking about shortcuts here (although the concept is very similar). By using the shell command mklink, you can essentially take a folder that lives on one drive and create an alias for it on a different drive (you can do lots more than that with mklink – for a full rundown on this programs capabilities, see our dedicated article).  These aliases are called directory symbolic links (and used to be known as junctions).  You can think of them as “virtual” folders.  They function exactly like regular folders, except they’re physically located somewhere else. For example, you may decide that your entire D: drive contains your complete organizational file structure, but that you need to reference all those files as if they were on the C: drive, under C:\Files.  If that was the case you could create C:\Files as a directory symbolic link – a link to D:, as follows: mklink /d c:\files d:\ Or it may be that the only files you wish to store on the D: drive are your movie collection.  You could locate all your movie files in the root of your D: drive, and then link it to C:\Files\Media\Movies, as follows: mklink /d c:\files\media\movies d:\ (Needless to say, you must run these commands from a command prompt – click the Start button, type cmd and press Enter) Tip #18. Customize Your Folder Icons This is not strictly speaking an organizational tip, but having unique icons for each folder does allow you to more quickly visually identify which folder is which, and thus saves you time when you’re finding files.  An example is below (from my folder that contains all files downloaded from the Internet): To learn how to change your folder icons, please refer to our dedicated article on the subject. Tip #19.  Tidy Your Start Menu The Windows Start Menu is usually one of the messiest parts of any Windows computer.  Every program you install seems to adopt a completely different approach to placing icons in this menu.  Some simply put a single program icon.  Others create a folder based on the name of the software.  And others create a folder based on the name of the software manufacturer.  It’s chaos, and can make it hard to find the software you want to run. Thankfully we can avoid this chaos with useful operating system features like Quick Launch, the Superbar or pinned start menu items. Even so, it would make a lot of sense to get into the guts of the Start Menu itself and give it a good once-over.  All you really need to decide is how you’re going to organize your applications.  A structure based on the purpose of the application is an obvious candidate.  Below is an example of one such structure: In this structure, Utilities means software whose job it is to keep the computer itself running smoothly (configuration tools, backup software, Zip programs, etc).  Applications refers to any productivity software that doesn’t fit under the headings Multimedia, Graphics, Internet, etc. In case you’re not aware, every icon in your Start Menu is a shortcut and can be manipulated like any other shortcut (copied, moved, deleted, etc). With the Windows Start Menu (all version of Windows), Microsoft has decided that there be two parallel folder structures to store your Start Menu shortcuts.  One for you (the logged-in user of the computer) and one for all users of the computer.  Having two parallel structures can often be redundant:  If you are the only user of the computer, then having two parallel structures is totally redundant.  Even if you have several users that regularly log into the computer, most of your installed software will need to be made available to all users, and should thus be moved out of the “just you” version of the Start Menu and into the “all users” area. To take control of your Start Menu, so you can start organizing it, you’ll need to know how to access the actual folders and shortcut files that make up the Start Menu (both versions of it).  To find these folders and files, click the Start button and then right-click on the All Programs text (Windows XP users should right-click on the Start button itself): The Open option refers to the “just you” version of the Start Menu, while the Open All Users option refers to the “all users” version.  Click on the one you want to organize. A Windows Explorer window then opens with your chosen version of the Start Menu selected.  From there it’s easy.  Double-click on the Programs folder and you’ll see all your folders and shortcuts.  Now you can delete/rename/move until it’s just the way you want it. Note:  When you’re reorganizing your Start Menu, you may want to have two Explorer windows open at the same time – one showing the “just you” version and one showing the “all users” version.  You can drag-and-drop between the windows. Tip #20.  Keep Your Start Menu Tidy Once you have a perfectly organized Start Menu, try to be a little vigilant about keeping it that way.  Every time you install a new piece of software, the icons that get created will almost certainly violate your organizational structure. So to keep your Start Menu pristine and organized, make sure you do the following whenever you install a new piece of software: Check whether the software was installed into the “just you” area of the Start Menu, or the “all users” area, and then move it to the correct area. Remove all the unnecessary icons (like the “Read me” icon, the “Help” icon (you can always open the help from within the software itself when it’s running), the “Uninstall” icon, the link(s)to the manufacturer’s website, etc) Rename the main icon(s) of the software to something brief that makes sense to you.  For example, you might like to rename Microsoft Office Word 2010 to simply Word Move the icon(s) into the correct folder based on your Start Menu organizational structure And don’t forget:  when you uninstall a piece of software, the software’s uninstall routine is no longer going to be able to remove the software’s icon from the Start Menu (because you moved and/or renamed it), so you’ll need to remove that icon manually. Tip #21.  Tidy C:\ The root of your C: drive (C:\) is a common dumping ground for files and folders – both by the users of your computer and by the software that you install on your computer.  It can become a mess. There’s almost no software these days that requires itself to be installed in C:\.  99% of the time it can and should be installed into C:\Program Files.  And as for your own files, well, it’s clear that they can (and almost always should) be stored somewhere else. In an ideal world, your C:\ folder should look like this (on Windows 7): Note that there are some system files and folders in C:\ that are usually and deliberately “hidden” (such as the Windows virtual memory file pagefile.sys, the boot loader file bootmgr, and the System Volume Information folder).  Hiding these files and folders is a good idea, as they need to stay where they are and are almost never needed to be opened or even seen by you, the user.  Hiding them prevents you from accidentally messing with them, and enhances your sense of order and well-being when you look at your C: drive folder. Tip #22.  Tidy Your Desktop The Desktop is probably the most abused part of a Windows computer (from an organization point of view).  It usually serves as a dumping ground for all incoming files, as well as holding icons to oft-used applications, plus some regularly opened files and folders.  It often ends up becoming an uncontrolled mess.  See if you can avoid this.  Here’s why… Application icons (Word, Internet Explorer, etc) are often found on the Desktop, but it’s unlikely that this is the optimum place for them.  The “Quick Launch” bar (or the Superbar in Windows 7) is always visible and so represents a perfect location to put your icons.  You’ll only be able to see the icons on your Desktop when all your programs are minimized.  It might be time to get your application icons off your desktop… You may have decided that the Inbox/To-do folder on your computer (see tip #13, above) should be your Desktop.  If so, then enough said.  Simply be vigilant about clearing it and preventing it from being polluted by junk files (see tip #15, above).  On the other hand, if your Desktop is not acting as your “Inbox” folder, then there’s no reason for it to have any data files or folders on it at all, except perhaps a couple of shortcuts to often-opened files and folders (either ongoing or current projects).  Everything else should be moved to your “Inbox” folder. In an ideal world, it might look like this: Tip #23.  Move Permanent Items on Your Desktop Away from the Top-Left Corner When files/folders are dragged onto your desktop in a Windows Explorer window, or when shortcuts are created on your Desktop from Internet Explorer, those icons are always placed in the top-left corner – or as close as they can get.  If you have other files, folders or shortcuts that you keep on the Desktop permanently, then it’s a good idea to separate these permanent icons from the transient ones, so that you can quickly identify which ones the transients are.  An easy way to do this is to move all your permanent icons to the right-hand side of your Desktop.  That should keep them separated from incoming items. Tip #24.  Synchronize If you have more than one computer, you’ll almost certainly want to share files between them.  If the computers are permanently attached to the same local network, then there’s no need to store multiple copies of any one file or folder – shortcuts will suffice.  However, if the computers are not always on the same network, then you will at some point need to copy files between them.  For files that need to permanently live on both computers, the ideal way to do this is to synchronize the files, as opposed to simply copying them. We only have room here to write a brief summary of synchronization, not a full article.  In short, there are several different types of synchronization: Where the contents of one folder are accessible anywhere, such as with Dropbox Where the contents of any number of folders are accessible anywhere, such as with Windows Live Mesh Where any files or folders from anywhere on your computer are synchronized with exactly one other computer, such as with the Windows “Briefcase”, Microsoft SyncToy, or (much more powerful, yet still free) SyncBack from 2BrightSparks.  This only works when both computers are on the same local network, at least temporarily. A great advantage of synchronization solutions is that once you’ve got it configured the way you want it, then the sync process happens automatically, every time.  Click a button (or schedule it to happen automatically) and all your files are automagically put where they’re supposed to be. If you maintain the same file and folder structure on both computers, then you can also sync files depend upon the correct location of other files, like shortcuts, playlists and office documents that link to other office documents, and the synchronized files still work on the other computer! Tip #25.  Hide Files You Never Need to See If you have your files well organized, you will often be able to tell if a file is out of place just by glancing at the contents of a folder (for example, it should be pretty obvious if you look in a folder that contains all the MP3s from one music CD and see a Word document in there).  This is a good thing – it allows you to determine if there are files out of place with a quick glance.  Yet sometimes there are files in a folder that seem out of place but actually need to be there, such as the “folder art” JPEGs in music folders, and various files in the root of the C: drive.  If such files never need to be opened by you, then a good idea is to simply hide them.  Then, the next time you glance at the folder, you won’t have to remember whether that file was supposed to be there or not, because you won’t see it at all! To hide a file, simply right-click on it and choose Properties: Then simply tick the Hidden tick-box:   Tip #26.  Keep Every Setup File These days most software is downloaded from the Internet.  Whenever you download a piece of software, keep it.  You’ll never know when you need to reinstall the software. Further, keep with it an Internet shortcut that links back to the website where you originally downloaded it, in case you ever need to check for updates. See tip #33 below for a full description of the excellence of organizing your setup files. Tip #27.  Try to Minimize the Number of Folders that Contain Both Files and Sub-folders Some of the folders in your organizational structure will contain only files.  Others will contain only sub-folders.  And you will also have some folders that contain both files and sub-folders.  You will notice slight improvements in how long it takes you to locate a file if you try to avoid this third type of folder.  It’s not always possible, of course – you’ll always have some of these folders, but see if you can avoid it. One way of doing this is to take all the leftover files that didn’t end up getting stored in a sub-folder and create a special “Miscellaneous” or “Other” folder for them. Tip #28.  Starting a Filename with an Underscore Brings it to the Top of a List Further to the previous tip, if you name that “Miscellaneous” or “Other” folder in such a way that its name begins with an underscore “_”, then it will appear at the top of the list of files/folders. The screenshot below is an example of this.  Each folder in the list contains a set of digital photos.  The folder at the top of the list, _Misc, contains random photos that didn’t deserve their own dedicated folder: Tip #29.  Clean Up those CD-ROMs and (shudder!) Floppy Disks Have you got a pile of CD-ROMs stacked on a shelf of your office?  Old photos, or files you archived off onto CD-ROM (or even worse, floppy disks!) because you didn’t have enough disk space at the time?  In the meantime have you upgraded your computer and now have 500 Gigabytes of space you don’t know what to do with?  If so, isn’t it time you tidied up that stack of disks and filed them into your gorgeous new folder structure? So what are you waiting for?  Bite the bullet, copy them all back onto your computer, file them in their appropriate folders, and then back the whole lot up onto a shiny new 1000Gig external hard drive! Useful Folders to Create This next section suggests some useful folders that you might want to create within your folder structure.  I’ve personally found them to be indispensable. The first three are all about convenience – handy folders to create and then put somewhere that you can always access instantly.  For each one, it’s not so important where the actual folder is located, but it’s very important where you put the shortcut(s) to the folder.  You might want to locate the shortcuts: On your Desktop In your “Quick Launch” area (or pinned to your Windows 7 Superbar) In your Windows Explorer “Favorite Links” area Tip #30.  Create an “Inbox” (“To-Do”) Folder This has already been mentioned in depth (see tip #13), but we wanted to reiterate its importance here.  This folder contains all the recently created, received or downloaded files that you have not yet had a chance to file away properly, and it also may contain files that you have yet to process.  In effect, it becomes a sort of “to-do list”.  It doesn’t have to be called “Inbox” – you can call it whatever you want. Tip #31.  Create a Folder where Your Current Projects are Collected Rather than going hunting for them all the time, or dumping them all on your desktop, create a special folder where you put links (or work folders) for each of the projects you’re currently working on. You can locate this folder in your “Inbox” folder, on your desktop, or anywhere at all – just so long as there’s a way of getting to it quickly, such as putting a link to it in Windows Explorer’s “Favorite Links” area: Tip #32.  Create a Folder for Files and Folders that You Regularly Open You will always have a few files that you open regularly, whether it be a spreadsheet of your current accounts, or a favorite playlist.  These are not necessarily “current projects”, rather they’re simply files that you always find yourself opening.  Typically such files would be located on your desktop (or even better, shortcuts to those files).  Why not collect all such shortcuts together and put them in their own special folder? As with the “Current Projects” folder (above), you would want to locate that folder somewhere convenient.  Below is an example of a folder called “Quick links”, with about seven files (shortcuts) in it, that is accessible through the Windows Quick Launch bar: See tip #37 below for a full explanation of the power of the Quick Launch bar. Tip #33.  Create a “Set-ups” Folder A typical computer has dozens of applications installed on it.  For each piece of software, there are often many different pieces of information you need to keep track of, including: The original installation setup file(s).  This can be anything from a simple 100Kb setup.exe file you downloaded from a website, all the way up to a 4Gig ISO file that you copied from a DVD-ROM that you purchased. The home page of the software manufacturer (in case you need to look up something on their support pages, their forum or their online help) The page containing the download link for your actual file (in case you need to re-download it, or download an upgraded version) The serial number Your proof-of-purchase documentation Any other template files, plug-ins, themes, etc that also need to get installed For each piece of software, it’s a great idea to gather all of these files together and put them in a single folder.  The folder can be the name of the software (plus possibly a very brief description of what it’s for – in case you can’t remember what the software does based in its name).  Then you would gather all of these folders together into one place, and call it something like “Software” or “Setups”. If you have enough of these folders (I have several hundred, being a geek, collected over 20 years), then you may want to further categorize them.  My own categorization structure is based on “platform” (operating system): The last seven folders each represents one platform/operating system, while _Operating Systems contains set-up files for installing the operating systems themselves.  _Hardware contains ROMs for hardware I own, such as routers. Within the Windows folder (above), you can see the beginnings of the vast library of software I’ve compiled over the years: An example of a typical application folder looks like this: Tip #34.  Have a “Settings” Folder We all know that our documents are important.  So are our photos and music files.  We save all of these files into folders, and then locate them afterwards and double-click on them to open them.  But there are many files that are important to us that can’t be saved into folders, and then searched for and double-clicked later on.  These files certainly contain important information that we need, but are often created internally by an application, and saved wherever that application feels is appropriate. A good example of this is the “PST” file that Outlook creates for us and uses to store all our emails, contacts, appointments and so forth.  Another example would be the collection of Bookmarks that Firefox stores on your behalf. And yet another example would be the customized settings and configuration files of our all our software.  Granted, most Windows programs store their configuration in the Registry, but there are still many programs that use configuration files to store their settings. Imagine if you lost all of the above files!  And yet, when people are backing up their computers, they typically only back up the files they know about – those that are stored in the “My Documents” folder, etc.  If they had a hard disk failure or their computer was lost or stolen, their backup files would not include some of the most vital files they owned.  Also, when migrating to a new computer, it’s vital to ensure that these files make the journey. It can be a very useful idea to create yourself a folder to store all your “settings” – files that are important to you but which you never actually search for by name and double-click on to open them.  Otherwise, next time you go to set up a new computer just the way you want it, you’ll need to spend hours recreating the configuration of your previous computer! So how to we get our important files into this folder?  Well, we have a few options: Some programs (such as Outlook and its PST files) allow you to place these files wherever you want.  If you delve into the program’s options, you will find a setting somewhere that controls the location of the important settings files (or “personal storage” – PST – when it comes to Outlook) Some programs do not allow you to change such locations in any easy way, but if you get into the Registry, you can sometimes find a registry key that refers to the location of the file(s).  Simply move the file into your Settings folder and adjust the registry key to refer to the new location. Some programs stubbornly refuse to allow their settings files to be placed anywhere other then where they stipulate.  When faced with programs like these, you have three choices:  (1) You can ignore those files, (2) You can copy the files into your Settings folder (let’s face it – settings don’t change very often), or (3) you can use synchronization software, such as the Windows Briefcase, to make synchronized copies of all your files in your Settings folder.  All you then have to do is to remember to run your sync software periodically (perhaps just before you run your backup software!). There are some other things you may decide to locate inside this new “Settings” folder: Exports of registry keys (from the many applications that store their configurations in the Registry).  This is useful for backup purposes or for migrating to a new computer Notes you’ve made about all the specific customizations you have made to a particular piece of software (so that you’ll know how to do it all again on your next computer) Shortcuts to webpages that detail how to tweak certain aspects of your operating system or applications so they are just the way you like them (such as how to remove the words “Shortcut to” from the beginning of newly created shortcuts).  In other words, you’d want to create shortcuts to half the pages on the How-To Geek website! Here’s an example of a “Settings” folder: Windows Features that Help with Organization This section details some of the features of Microsoft Windows that are a boon to anyone hoping to stay optimally organized. Tip #35.  Use the “Favorite Links” Area to Access Oft-Used Folders Once you’ve created your great new filing system, work out which folders you access most regularly, or which serve as great starting points for locating the rest of the files in your folder structure, and then put links to those folders in your “Favorite Links” area of the left-hand side of the Windows Explorer window (simply called “Favorites” in Windows 7):   Some ideas for folders you might want to add there include: Your “Inbox” folder (or whatever you’ve called it) – most important! The base of your filing structure (e.g. C:\Files) A folder containing shortcuts to often-accessed folders on other computers around the network (shown above as Network Folders) A folder containing shortcuts to your current projects (unless that folder is in your “Inbox” folder) Getting folders into this area is very simple – just locate the folder you’re interested in and drag it there! Tip #36.  Customize the Places Bar in the File/Open and File/Save Boxes Consider the screenshot below: The highlighted icons (collectively known as the “Places Bar”) can be customized to refer to any folder location you want, allowing instant access to any part of your organizational structure. Note:  These File/Open and File/Save boxes have been superseded by new versions that use the Windows Vista/Windows 7 “Favorite Links”, but the older versions (shown above) are still used by a surprisingly large number of applications. The easiest way to customize these icons is to use the Group Policy Editor, but not everyone has access to this program.  If you do, open it up and navigate to: User Configuration > Administrative Templates > Windows Components > Windows Explorer > Common Open File Dialog If you don’t have access to the Group Policy Editor, then you’ll need to get into the Registry.  Navigate to: HKEY_CURRENT_USER \ Software \ Microsoft  \ Windows \ CurrentVersion \ Policies \ comdlg32 \ Placesbar It should then be easy to make the desired changes.  Log off and log on again to allow the changes to take effect. Tip #37.  Use the Quick Launch Bar as a Application and File Launcher That Quick Launch bar (to the right of the Start button) is a lot more useful than people give it credit for.  Most people simply have half a dozen icons in it, and use it to start just those programs.  But it can actually be used to instantly access just about anything in your filing system: For complete instructions on how to set this up, visit our dedicated article on this topic. Tip #38.  Put a Shortcut to Windows Explorer into Your Quick Launch Bar This is only necessary in Windows Vista and Windows XP.  The Microsoft boffins finally got wise and added it to the Windows 7 Superbar by default. Windows Explorer – the program used for managing your files and folders – is one of the most useful programs in Windows.  Anyone who considers themselves serious about being organized needs instant access to this program at any time.  A great place to create a shortcut to this program is in the Windows XP and Windows Vista “Quick Launch” bar: To get it there, locate it in your Start Menu (usually under “Accessories”) and then right-drag it down into your Quick Launch bar (and create a copy). Tip #39.  Customize the Starting Folder for Your Windows 7 Explorer Superbar Icon If you’re on Windows 7, your Superbar will include a Windows Explorer icon.  Clicking on the icon will launch Windows Explorer (of course), and will start you off in your “Libraries” folder.  Libraries may be fine as a starting point, but if you have created yourself an “Inbox” folder, then it would probably make more sense to start off in this folder every time you launch Windows Explorer. To change this default/starting folder location, then first right-click the Explorer icon in the Superbar, and then right-click Properties:Then, in Target field of the Windows Explorer Properties box that appears, type %windir%\explorer.exe followed by the path of the folder you wish to start in.  For example: %windir%\explorer.exe C:\Files If that folder happened to be on the Desktop (and called, say, “Inbox”), then you would use the following cleverness: %windir%\explorer.exe shell:desktop\Inbox Then click OK and test it out. Tip #40.  Ummmmm…. No, that’s it.  I can’t think of another one.  That’s all of the tips I can come up with.  I only created this one because 40 is such a nice round number… Case Study – An Organized PC To finish off the article, I have included a few screenshots of my (main) computer (running Vista).  The aim here is twofold: To give you a sense of what it looks like when the above, sometimes abstract, tips are applied to a real-life computer, and To offer some ideas about folders and structure that you may want to steal to use on your own PC. Let’s start with the C: drive itself.  Very minimal.  All my files are contained within C:\Files.  I’ll confine the rest of the case study to this folder: That folder contains the following: Mark: My personal files VC: My business (Virtual Creations, Australia) Others contains files created by friends and family Data contains files from the rest of the world (can be thought of as “public” files, usually downloaded from the Net) Settings is described above in tip #34 The Data folder contains the following sub-folders: Audio:  Radio plays, audio books, podcasts, etc Development:  Programmer and developer resources, sample source code, etc (see below) Humour:  Jokes, funnies (those emails that we all receive) Movies:  Downloaded and ripped movies (all legal, of course!), their scripts, DVD covers, etc. Music:  (see below) Setups:  Installation files for software (explained in full in tip #33) System:  (see below) TV:  Downloaded TV shows Writings:  Books, instruction manuals, etc (see below) The Music folder contains the following sub-folders: Album covers:  JPEG scans Guitar tabs:  Text files of guitar sheet music Lists:  e.g. “Top 1000 songs of all time” Lyrics:  Text files MIDI:  Electronic music files MP3 (representing 99% of the Music folder):  MP3s, either ripped from CDs or downloaded, sorted by artist/album name Music Video:  Video clips Sheet Music:  usually PDFs The Data\Writings folder contains the following sub-folders: (all pretty self-explanatory) The Data\Development folder contains the following sub-folders: Again, all pretty self-explanatory (if you’re a geek) The Data\System folder contains the following sub-folders: These are usually themes, plug-ins and other downloadable program-specific resources. The Mark folder contains the following sub-folders: From Others:  Usually letters that other people (friends, family, etc) have written to me For Others:  Letters and other things I have created for other people Green Book:  None of your business Playlists:  M3U files that I have compiled of my favorite songs (plus one M3U playlist file for every album I own) Writing:  Fiction, philosophy and other musings of mine Mark Docs:  Shortcut to C:\Users\Mark Settings:  Shortcut to C:\Files\Settings\Mark The Others folder contains the following sub-folders: The VC (Virtual Creations, my business – I develop websites) folder contains the following sub-folders: And again, all of those are pretty self-explanatory. Conclusion These tips have saved my sanity and helped keep me a productive geek, but what about you? What tips and tricks do you have to keep your files organized?  Please share them with us in the comments.  Come on, don’t be shy… Similar Articles Productive Geek Tips Fix For When Windows Explorer in Vista Stops Showing File NamesWhy Did Windows Vista’s Music Folder Icon Turn Yellow?Print or Create a Text File List of the Contents in a Directory the Easy WayCustomize the Windows 7 or Vista Send To MenuAdd Copy To / Move To on Windows 7 or Vista Right-Click Menu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Track Daily Goals With 42Goals Video Toolbox is a Superb Online Video Editor Fun with 47 charts and graphs Tomorrow is Mother’s Day Check the Average Speed of YouTube Videos You’ve Watched OutlookStatView Scans and Displays General Usage Statistics

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  • Sendmail Failing to Forward Locally Addressed Mail to Exchange Server

    - by DomainSoil
    I've recently gained employment as a web developer with a small company. What they neglected to tell me upon hire was that I would be administrating the server along with my other daily duties. Now, truth be told, I'm not clueless when it comes to these things, but this is my first rodeo working with a rack server/console.. However, I'm confident that I will be able to work through any solutions you provide. Short Description: When a customer places an order via our (Magento CE 1.8.1.0) website, a copy of said order is supposed to be BCC'd to our sales manager. I say supposed because this was a working feature before the old administrator left. Long Description: Shortly after I started, we had a server crash which required a server restart. After restart, we noticed a few features on our site weren't working, but all those have been cleaned up except this one. I had to create an account on our server for root access. When a customer places an order, our sites software (Magento CE 1.8.1.0) is configured to BCC the customers order email to our sales manager. We use a Microsoft Exchange 2007 Server for our mail, which is hosted on a different machine (in-house) that I don't have access to ATM, but I'm sure I could if needed. As far as I can tell, all other external emails work.. Only INTERNAL email addresses fail to deliver. I know this because I've also tested my own internal address via our website. I set up an account with an internal email, made a test order, and never received the email. I changed my email for the account to an external GMail account, and received emails as expected. Let's dive into the logs and config's. For privacy/security reasons, names have been changed to the following: domain.com = Our Top Level Domain. email.local = Our Exchange Server. example.com = ANY other TLD. OLDadmin = Our previous Server Administrator. NEWadmin = Me. SALES@ = Our Sales Manager. Customer# = A Customer. Here's a list of the programs and config files used that hold relevant for this issue: Server: > [root@www ~]# cat /etc/centos-release CentOS release 6.3 (final) Sendmail: > [root@www ~]# sendmail -d0.1 -bt < /dev/null Version 8.14.4 ========SYSTEM IDENTITY (after readcf)======== (short domain name) $w = domain (canonical domain name) $j = domain.com (subdomain name) $m = com (node name) $k = www.domain.com > [root@www ~]# rpm -qa | grep -i sendmail sendmail-cf-8.14.4-8.e16.noarch sendmail-8.14-4-8.e16.x86_64 nslookup: > [root@www ~]# nslookup email.local Name: email.local Address: 192.168.1.50 hostname: > [root@www ~]# hostname www.domain.com /etc/mail/access: > [root@www ~]# vi /etc/mail/access Connect:localhost.localdomain RELAY Connect:localhost RELAY Connect:127.0.0.1 RELAY /etc/mail/domaintable: > [root@www ~]# vi /etc/mail/domaintable # /etc/mail/local-host-names: > [root@www ~]# vi /etc/mail/local-host-names # /etc/mail/mailertable: > [root@www ~]# vi /etc/mail/mailertable # /etc/mail/sendmail.cf: > [root@www ~]# vi /etc/mail/sendmail.cf ###################################################################### ##### ##### DO NOT EDIT THIS FILE! Only edit the source .mc file. ##### ###################################################################### ###################################################################### ##### $Id: cfhead.m4,v 8.120 2009/01/23 22:39:21 ca Exp $ ##### ##### $Id: cf.m4,v 8.32 1999/02/07 07:26:14 gshapiro Exp $ ##### ##### setup for linux ##### ##### $Id: linux.m4,v 8.13 2000/09/17 17:30:00 gshapiro Exp $ ##### ##### $Id: local_procmail.m4,v 8.22 2002/11/17 04:24:19 ca Exp $ ##### ##### $Id: no_default_msa.m4,v 8.2 2001/02/14 05:03:22 gshapiro Exp $ ##### ##### $Id: smrsh.m4,v 8.14 1999/11/18 05:06:23 ca Exp $ ##### ##### $Id: mailertable.m4,v 8.25 2002/06/27 23:23:57 gshapiro Exp $ ##### ##### $Id: virtusertable.m4,v 8.23 2002/06/27 23:23:57 gshapiro Exp $ ##### ##### $Id: redirect.m4,v 8.15 1999/08/06 01:47:36 gshapiro Exp $ ##### ##### $Id: always_add_domain.m4,v 8.11 2000/09/12 22:00:53 ca Exp $ ##### ##### $Id: use_cw_file.m4,v 8.11 2001/08/26 20:58:57 gshapiro Exp $ ##### ##### $Id: use_ct_file.m4,v 8.11 2001/08/26 20:58:57 gshapiro Exp $ ##### ##### $Id: local_procmail.m4,v 8.22 2002/11/17 04:24:19 ca Exp $ ##### ##### $Id: access_db.m4,v 8.27 2006/07/06 21:10:10 ca Exp $ ##### ##### $Id: blacklist_recipients.m4,v 8.13 1999/04/02 02:25:13 gshapiro Exp $ ##### ##### $Id: accept_unresolvable_domains.m4,v 8.10 1999/02/07 07:26:07 gshapiro Exp $ ##### ##### $Id: masquerade_envelope.m4,v 8.9 1999/02/07 07:26:10 gshapiro Exp $ ##### ##### $Id: masquerade_entire_domain.m4,v 8.9 1999/02/07 07:26:10 gshapiro Exp $ ##### ##### $Id: proto.m4,v 8.741 2009/12/11 00:04:53 ca Exp $ ##### # level 10 config file format V10/Berkeley # override file safeties - setting this option compromises system security, # addressing the actual file configuration problem is preferred # need to set this before any file actions are encountered in the cf file #O DontBlameSendmail=safe # default LDAP map specification # need to set this now before any LDAP maps are defined #O LDAPDefaultSpec=-h localhost ################## # local info # ################## # my LDAP cluster # need to set this before any LDAP lookups are done (including classes) #D{sendmailMTACluster}$m Cwlocalhost # file containing names of hosts for which we receive email Fw/etc/mail/local-host-names # my official domain name # ... define this only if sendmail cannot automatically determine your domain #Dj$w.Foo.COM # host/domain names ending with a token in class P are canonical CP. # "Smart" relay host (may be null) DSemail.local # operators that cannot be in local usernames (i.e., network indicators) CO @ % ! # a class with just dot (for identifying canonical names) C.. # a class with just a left bracket (for identifying domain literals) C[[ # access_db acceptance class C{Accept}OK RELAY C{ResOk}OKR # Hosts for which relaying is permitted ($=R) FR-o /etc/mail/relay-domains # arithmetic map Karith arith # macro storage map Kmacro macro # possible values for TLS_connection in access map C{Tls}VERIFY ENCR # who I send unqualified names to if FEATURE(stickyhost) is used # (null means deliver locally) DRemail.local. # who gets all local email traffic # ($R has precedence for unqualified names if FEATURE(stickyhost) is used) DHemail.local. # dequoting map Kdequote dequote # class E: names that should be exposed as from this host, even if we masquerade # class L: names that should be delivered locally, even if we have a relay # class M: domains that should be converted to $M # class N: domains that should not be converted to $M #CL root C{E}root C{w}localhost.localdomain C{M}domain.com # who I masquerade as (null for no masquerading) (see also $=M) DMdomain.com # my name for error messages DnMAILER-DAEMON # Mailer table (overriding domains) Kmailertable hash -o /etc/mail/mailertable.db # Virtual user table (maps incoming users) Kvirtuser hash -o /etc/mail/virtusertable.db CPREDIRECT # Access list database (for spam stomping) Kaccess hash -T<TMPF> -o /etc/mail/access.db # Configuration version number DZ8.14.4 /etc/mail/sendmail.mc: > [root@www ~]# vi /etc/mail/sendmail.mc divert(-1)dnl dnl # dnl # This is the sendmail macro config file for m4. If you make changes to dnl # /etc/mail/sendmail.mc, you will need to regenerate the dnl # /etc/mail/sendmail.cf file by confirming that the sendmail-cf package is dnl # installed and then performing a dnl # dnl # /etc/mail/make dnl # include(`/usr/share/sendmail-cf/m4/cf.m4')dnl VERSIONID(`setup for linux')dnl OSTYPE(`linux')dnl dnl # dnl # Do not advertize sendmail version. dnl # dnl define(`confSMTP_LOGIN_MSG', `$j Sendmail; $b')dnl dnl # dnl # default logging level is 9, you might want to set it higher to dnl # debug the configuration dnl # dnl define(`confLOG_LEVEL', `9')dnl dnl # dnl # Uncomment and edit the following line if your outgoing mail needs to dnl # be sent out through an external mail server: dnl # define(`SMART_HOST', `email.local')dnl dnl # define(`confDEF_USER_ID', ``8:12'')dnl dnl define(`confAUTO_REBUILD')dnl define(`confTO_CONNECT', `1m')dnl define(`confTRY_NULL_MX_LIST', `True')dnl define(`confDONT_PROBE_INTERFACES', `True')dnl define(`PROCMAIL_MAILER_PATH', `/usr/bin/procmail')dnl define(`ALIAS_FILE', `/etc/aliases')dnl define(`STATUS_FILE', `/var/log/mail/statistics')dnl define(`UUCP_MAILER_MAX', `2000000')dnl define(`confUSERDB_SPEC', `/etc/mail/userdb.db')dnl define(`confPRIVACY_FLAGS', `authwarnings,novrfy,noexpn,restrictqrun')dnl define(`confAUTH_OPTIONS', `A')dnl dnl # dnl # The following allows relaying if the user authenticates, and disallows dnl # plaintext authentication (PLAIN/LOGIN) on non-TLS links dnl # dnl define(`confAUTH_OPTIONS', `A p')dnl dnl # dnl # PLAIN is the preferred plaintext authentication method and used by dnl # Mozilla Mail and Evolution, though Outlook Express and other MUAs do dnl # use LOGIN. Other mechanisms should be used if the connection is not dnl # guaranteed secure. dnl # Please remember that saslauthd needs to be running for AUTH. dnl # dnl TRUST_AUTH_MECH(`EXTERNAL DIGEST-MD5 CRAM-MD5 LOGIN PLAIN')dnl dnl define(`confAUTH_MECHANISMS', `EXTERNAL GSSAPI DIGEST-MD5 CRAM-MD5 LOGIN PLAIN')dnl dnl # dnl # Rudimentary information on creating certificates for sendmail TLS: dnl # cd /etc/pki/tls/certs; make sendmail.pem dnl # Complete usage: dnl # make -C /etc/pki/tls/certs usage dnl # dnl define(`confCACERT_PATH', `/etc/pki/tls/certs')dnl dnl define(`confCACERT', `/etc/pki/tls/certs/ca-bundle.crt')dnl dnl define(`confSERVER_CERT', `/etc/pki/tls/certs/sendmail.pem')dnl dnl define(`confSERVER_KEY', `/etc/pki/tls/certs/sendmail.pem')dnl dnl # dnl # This allows sendmail to use a keyfile that is shared with OpenLDAP's dnl # slapd, which requires the file to be readble by group ldap dnl # dnl define(`confDONT_BLAME_SENDMAIL', `groupreadablekeyfile')dnl dnl # dnl define(`confTO_QUEUEWARN', `4h')dnl dnl define(`confTO_QUEUERETURN', `5d')dnl dnl define(`confQUEUE_LA', `12')dnl dnl define(`confREFUSE_LA', `18')dnl define(`confTO_IDENT', `0')dnl dnl FEATURE(delay_checks)dnl FEATURE(`no_default_msa', `dnl')dnl FEATURE(`smrsh', `/usr/sbin/smrsh')dnl FEATURE(`mailertable', `hash -o /etc/mail/mailertable.db')dnl FEATURE(`virtusertable', `hash -o /etc/mail/virtusertable.db')dnl FEATURE(redirect)dnl FEATURE(always_add_domain)dnl FEATURE(use_cw_file)dnl FEATURE(use_ct_file)dnl dnl # dnl # The following limits the number of processes sendmail can fork to accept dnl # incoming messages or process its message queues to 20.) sendmail refuses dnl # to accept connections once it has reached its quota of child processes. dnl # dnl define(`confMAX_DAEMON_CHILDREN', `20')dnl dnl # dnl # Limits the number of new connections per second. This caps the overhead dnl # incurred due to forking new sendmail processes. May be useful against dnl # DoS attacks or barrages of spam. (As mentioned below, a per-IP address dnl # limit would be useful but is not available as an option at this writing.) dnl # dnl define(`confCONNECTION_RATE_THROTTLE', `3')dnl dnl # dnl # The -t option will retry delivery if e.g. the user runs over his quota. dnl # FEATURE(local_procmail, `', `procmail -t -Y -a $h -d $u')dnl FEATURE(`access_db', `hash -T<TMPF> -o /etc/mail/access.db')dnl FEATURE(`blacklist_recipients')dnl EXPOSED_USER(`root')dnl dnl # dnl # For using Cyrus-IMAPd as POP3/IMAP server through LMTP delivery uncomment dnl # the following 2 definitions and activate below in the MAILER section the dnl # cyrusv2 mailer. dnl # dnl define(`confLOCAL_MAILER', `cyrusv2')dnl dnl define(`CYRUSV2_MAILER_ARGS', `FILE /var/lib/imap/socket/lmtp')dnl dnl # dnl # The following causes sendmail to only listen on the IPv4 loopback address dnl # 127.0.0.1 and not on any other network devices. Remove the loopback dnl # address restriction to accept email from the internet or intranet. dnl # DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl dnl # dnl # The following causes sendmail to additionally listen to port 587 for dnl # mail from MUAs that authenticate. Roaming users who can't reach their dnl # preferred sendmail daemon due to port 25 being blocked or redirected find dnl # this useful. dnl # dnl DAEMON_OPTIONS(`Port=submission, Name=MSA, M=Ea')dnl dnl # dnl # The following causes sendmail to additionally listen to port 465, but dnl # starting immediately in TLS mode upon connecting. Port 25 or 587 followed dnl # by STARTTLS is preferred, but roaming clients using Outlook Express can't dnl # do STARTTLS on ports other than 25. Mozilla Mail can ONLY use STARTTLS dnl # and doesn't support the deprecated smtps; Evolution <1.1.1 uses smtps dnl # when SSL is enabled-- STARTTLS support is available in version 1.1.1. dnl # dnl # For this to work your OpenSSL certificates must be configured. dnl # dnl DAEMON_OPTIONS(`Port=smtps, Name=TLSMTA, M=s')dnl dnl # dnl # The following causes sendmail to additionally listen on the IPv6 loopback dnl # device. Remove the loopback address restriction listen to the network. dnl # dnl DAEMON_OPTIONS(`port=smtp,Addr=::1, Name=MTA-v6, Family=inet6')dnl dnl # dnl # enable both ipv6 and ipv4 in sendmail: dnl # dnl DAEMON_OPTIONS(`Name=MTA-v4, Family=inet, Name=MTA-v6, Family=inet6') dnl # dnl # We strongly recommend not accepting unresolvable domains if you want to dnl # protect yourself from spam. However, the laptop and users on computers dnl # that do not have 24x7 DNS do need this. dnl # FEATURE(`accept_unresolvable_domains')dnl dnl # dnl FEATURE(`relay_based_on_MX')dnl dnl # dnl # Also accept email sent to "localhost.localdomain" as local email. dnl # LOCAL_DOMAIN(`localhost.localdomain')dnl dnl # dnl # The following example makes mail from this host and any additional dnl # specified domains appear to be sent from mydomain.com dnl # MASQUERADE_AS(`domain.com')dnl dnl # dnl # masquerade not just the headers, but the envelope as well dnl FEATURE(masquerade_envelope)dnl dnl # dnl # masquerade not just @mydomainalias.com, but @*.mydomainalias.com as well dnl # FEATURE(masquerade_entire_domain)dnl dnl # MASQUERADE_DOMAIN(domain.com)dnl dnl MASQUERADE_DOMAIN(localhost.localdomain)dnl dnl MASQUERADE_DOMAIN(mydomainalias.com)dnl dnl MASQUERADE_DOMAIN(mydomain.lan)dnl MAILER(smtp)dnl MAILER(procmail)dnl dnl MAILER(cyrusv2)dnl /etc/mail/trusted-users: > [root@www ~]# vi /etc/mail/trusted-users # /etc/mail/virtusertable: > [root@www ~]# vi /etc/mail/virtusertable [email protected] [email protected] [email protected] [email protected] /etc/hosts: > [root@www ~]# vi /etc/hosts 127.0.0.1 localhost.localdomain localhost ::1 localhost6.localdomain6 localhost6 192.168.1.50 email.local I've only included the "local info" part of sendmail.cf, to save space. If there are any files that I've missed, please advise so I may produce them. Now that that's out of the way, lets look at some entries from /var/log/maillog. The first entry is from an order BEFORE the crash, when the site was working as expected. ##Order 200005374 Aug 5, 2014 7:06:38 AM## Aug 5 07:06:39 www sendmail[26149]: s75C6dqB026149: from=OLDadmin, size=11091, class=0, nrcpts=2, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 07:06:39 www sendmail[26150]: s75C6dXe026150: from=<[email protected]>, size=11257, class=0, nrcpts=2, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 07:06:39 www sendmail[26149]: s75C6dqB026149: [email protected],=?utf-8?B?dGhvbWFzICBHaWxsZXNwaWU=?= <[email protected]>, ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71091, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75C6dXe026150 Message accepted for delivery) Aug 5 07:06:40 www sendmail[26152]: s75C6dXe026150: to=<[email protected]>,<[email protected]>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=161257, relay=email.local. [192.168.1.50], dsn=2.0.0, stat=Sent ( <[email protected]> Queued mail for delivery) This next entry from maillog is from an order AFTER the crash. ##Order 200005375 Aug 5, 2014 9:45:25 AM## Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: from=OLDadmin, size=11344, class=0, nrcpts=2, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:45:26 www sendmail[30022]: s75EjQm1030022: <[email protected]>... User unknown Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: [email protected], ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71344, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm1030022: from=<[email protected]>, size=11500, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: to==?utf-8?B?S2VubmV0aCBCaWViZXI=?= <[email protected]>, ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71344, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75EjQm1030022 Message accepted for delivery) Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: s75EjQ4P030021: DSN: User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm3030022: <[email protected]>... User unknown Aug 5 09:45:26 www sendmail[30021]: s75EjQ4P030021: to=OLDadmin, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=42368, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm3030022: from=<>, size=12368, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4P030021: s75EjQ4Q030021: return to sender: User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm5030022: from=<>, size=14845, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4Q030021: to=postmaster, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=43392, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75EjQm5030022 Message accepted for delivery) Aug 5 09:45:26 www sendmail[30025]: s75EjQm5030022: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=45053, dsn=2.0.0, stat=Sent Aug 5 09:45:27 www sendmail[30024]: s75EjQm1030022: to=<[email protected]>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=131500, relay=email.local. [192.168.1.50], dsn=2.0.0, stat=Sent ( <[email protected]> Queued mail for delivery) To add a little more, I think I've pinpointed the actual crash event. ##THE CRASH## Aug 5 09:39:46 www sendmail[3251]: restarting /usr/sbin/sendmail due to signal Aug 5 09:39:46 www sm-msp-queue[3260]: restarting /usr/sbin/sendmail due to signal Aug 5 09:39:46 www sm-msp-queue[29370]: starting daemon (8.14.4): queueing@01:00:00 Aug 5 09:39:47 www sendmail[29372]: starting daemon (8.14.4): SMTP+queueing@01:00:00 Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: Authentication-Warning: www.domain.com: OLDadmin set sender to root using -f Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: Authentication-Warning: www.domain.com: OLDadmin set sender to root using -f Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: from=root, size=1426, class=0, nrcpts=1, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: from=root, size=1426, class=0, nrcpts=1, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:40:02 www sendmail[29466]: s75Ee23t029466: from=<[email protected]>, size=1784, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:40:02 www sendmail[29466]: s75Ee23t029466: to=<[email protected]>, delay=00:00:00, mailer=local, pri=31784, dsn=4.4.3, stat=queued Aug 5 09:40:02 www sendmail[29467]: s75Ee2wh029467: from=<[email protected]>, size=1784, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:40:02 www sendmail[29467]: s75Ee2wh029467: to=<[email protected]>, delay=00:00:00, mailer=local, pri=31784, dsn=4.4.3, stat=queued Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: to=OLDadmin, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31426, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75Ee23t029466 Message accepted for delivery) Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: to=OLDadmin, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31426, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75Ee2wh029467 Message accepted for delivery) Aug 5 09:40:06 www sm-msp-queue[29370]: restarting /usr/sbin/sendmail due to signal Aug 5 09:40:06 www sendmail[29372]: restarting /usr/sbin/sendmail due to signal Aug 5 09:40:06 www sm-msp-queue[29888]: starting daemon (8.14.4): queueing@01:00:00 Aug 5 09:40:06 www sendmail[29890]: starting daemon (8.14.4): SMTP+queueing@01:00:00 Aug 5 09:40:06 www sendmail[29891]: s75Ee23t029466: to=<[email protected]>, delay=00:00:04, mailer=local, pri=121784, dsn=5.1.1, stat=User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee23t029466: s75Ee6xY029891: DSN: User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee6xY029891: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=33035, dsn=2.0.0, stat=Sent Aug 5 09:40:06 www sendmail[29891]: s75Ee2wh029467: to=<[email protected]>, delay=00:00:04, mailer=local, pri=121784, dsn=5.1.1, stat=User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee2wh029467: s75Ee6xZ029891: DSN: User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee6xZ029891: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=33035, dsn=2.0.0, stat=Sent Something to note about the maillog's: Before the crash, the msgid included localhost.localdomain; after the crash it's been domain.com. Thanks to all who take the time to read and look into this issue. I appreciate it and look forward to tackling this issue together.

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