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  • creating decision tree based troubleshooting documentation?

    - by Joseph
    We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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  • How can i update Preview.app from the command line without loosing focus on OSX ?

    - by snies
    Hello, i want to update Preview.app in the background from the command line without loosing focus of my current window. I know that i can use the following to open/update the view of a file, but than i loose focus to the Preview.app. open -a Preview foo.pdf I guess there might be some clever Apple Script commands to do so but so far i didn't find the right one. Alternatively i would be interested into transfering the focus back to my current app directly after the update. I need this in order to update Preview.app's view of a pdf through a vi autocmd after i update the pdf according to changes in a tex file i am editing. Here is an example of what i want to achive but using Ubuntu and evince.

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  • Laptop charger disconnects and reconnects, charger or battery broken?

    - by Rob
    I've got an Acer Aspire One netbook (AOA-150) and there's obviously something wrong with it. The charging port gets VERY HOT and the charger seems to disconnect and reconnect quickly sometimes. This only happens when the netbook is running, and it doesn't seem to care what it's doing other than being on. The battery has an extremely short life (< 30minutes, sometimes) and I almost exclusively run it on the power cable (which needs the battery plugged in. Having it just plugged into the wall won't start up). Does this sound like a problem with the power cable or the battery? The plug for the cable and the port get so hot that if I held them for longer than a few seconds, I'm sure I'd get burnt. EDIT Just got "Popular Question" on this and it WAS the power jack. The ground on it came loose from the board. A bit of solder on it and everything is working great again.

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  • One quarter of screen corrupted on MacBook Pro

    - by danyal
    I have a problem with my MacBook Pro's screen - here's a video: http://yfrog.com/4wm63z For those who prefer words, if you divide the screen vertically into 4 columns, the second column is corrupted (flickering, and discoloured, usually with yellow). I took it to an Apple store and they said it could be the screen or the logic board, neither of which will be cheap to replace. However, occasionally this problem will completely go away. So before I part with my cash, or decide to turn this into an overpriced media center for my TV... could the problem be a loose cable, or something else cheaper to fix?

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  • Windows XP + PAE + 6GB RAM: See more than 3.5GB?

    - by nonot1
    Firstly let me say I've seen a number of similar questions on SuperUser, and I don't think this is a duplicate. (Most address 4GB RAM installed. I have 6GB) I have Windows XP 32-bit running on a i7-based Xeon system with 6GB of RAM. I only see 3.5GB of RAM in Windows. Is there any way to squeeze more visible RAM out of this set up? Even an extra 1GB would be great. Does having 6GB (vs 4GB) of RAM installed help at all? (I.e Even if I loose the 3.5-4.0 GB region, can I use the area above it?) P.S. Will eventually move to Windows 7 64-bit, but can't for now.

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  • Program broke my windows. Everything randomly minimizes even after multiple restarts

    - by Xitcod13
    I just installed LoL (league of legends) on my computer. The problem is that almost every time after I play the game, it minimizes all my windows which is really annoying. What is worse however is that afterwards other programs do this as well. In the internet browser doesn't minimize but it does loose focus. For example when i type it randomly looses focus and i have to click on the browser window again to it registers my typing. Is there any way to fix this? What can cause such a strange behavior?? In addition this problem persists even after restarting my computer. I previously thought it was internet driver. I no longer think so this happened right after I started playing the game and seems pretty persistent. Please read the comments for further information. This pretty much renders my computer useless. Even typing this takes a huge effort.

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  • LUKS no longer accepts my my passphrase

    - by Two Spirit
    I created a 4 drive RAID5 setup using mdadm and upgrading from 2TB drives to the new Hitachi 7200RPM 4TB drives. I can initially open my luks partition, but later can no longer access it. I can no longer access my LUKS partition even tho I have the right passphrases. It was working and then at an unknown point in time loose access to LUKS. I've used the same procedures for upgrading from 500G to 1TB to 1.5TB to 2TB. After the first time this happened a week ago, I thought maybe there was some corruption so I added a 2nd Key as a backup. After the second time the LUKS became unaccessible, none of the keys worked. I put LUKS on it using cryptsetup -c aes -s 256 -y luksFormat /dev/md0 # cryptsetup luksOpen /dev/md0 md0_crypt Enter LUKS passphrase: Enter LUKS passphrase: Enter LUKS passphrase: Command failed: No key available with this passphrase. The first time this happened while I was upgrading to 4TB drives, I thought it was a fluke, and ultimately had to recover from backups. I went an used luksAddKey to add a 2nd key as a backup. It happened again and I tried both passphrases, and neither worked. The only thing I'm doing differently this time around is that I've upgraded to 4TB drives which use GPT instead of fdisk. The last time I had to even reboot the box was over 2 years ago. I'm using ubuntu-8.04-server with kernel 2.6.24-29 and upgraded to -2.6.24-31, but that didn't fix the problem.

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  • Upgrading Oracle Siebel CRM Application Without Downtime

    - by Doug Reid
    Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality. With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime. Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations. If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime. This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

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  • Is there value in having new developers (graduates) start as testers / bug-fixers?

    - by Nico Huysamen
    Hi Programmers Community. What are your thoughts on the following: Is there value in having new developers (graduates) start as testers / bug-fixers? There are two schools of thought here that I have come across. Having new developers (graduates) start as testers / bug-fixers / doing SLA (Service Level Agreement) work, get's them familiar with the code base. It also allows them the opportunity to learn how to read [other people's] code. Further more, by fixing bugs, they will learn certain bad and good practices, which could hopefully help them in the future. The other way of thinking though, is that if you immediately start new developers on something like testing / bug-fixing / SLA work, their appetite for the development world might go away, and/or they might leave the company and you potentially loose out on a great future resource. Is there a balance that should be kept between these two? Currently where I work there is no clear-cut definition of what new starters do. Some go directly on to client work, while some fall in to the SLA world. Should companies have such a policy? Or should it be handled on a case-by-case or opportunity-based basis? Hope to hear from some of you that have experience in this field. Thanks!

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  • non greedy grep command on ubuntu?

    - by ChrisRamakers
    Hi all, I'm building a script which filters out all our translatables from our template system. the problem i'm facing is the occasion where 2 translatables are on one line. These are 2 example lines from a template file which both hold one or more translatables <img src="/captcha/generate.jpg" alt="[#Captcha#]" /> <span>[#Velden met een * zijn verplicht in te vullen#]</span> <button type="submit" name="frm_submit" class="right">[#Verzend#] And when i set loose the following regexp egrep "\[#(.*)#\]" . -Rohis I get this output [#Captcha#]" [#Velden met een * zijn verplicht in te vullen#]</span> <button type="submit" name="frm_submit" class="right">[#Verzend#] While the desired output is [#Captcha#] [#Velden met een * zijn verplicht in te vullen#] [#Verzend#]

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  • Tackling thin content on an images gallery

    - by Ted Wilmont
    We run an images gallery as part of our site, however we have over 8,000 images and every image has a separate HTML page of its own to display the image caption, related image and comments from users of the site. This seems to be a problem especially with the Google Panda update because these pages are technically "thin content". What would be the best way to tackle this? We'd love some feedback and advice regarding this scenario. We have a few options we thought of already but can't decide: We could noindex the separate image pages and loose any image search listings we have for the image in favour of removing these thin pages from the index. We could 301 all of the individual image pages back to the image category listing and anchor each image (e.g. #img2122) and include all of the comments and description on the category listing page itself. If we was to simply list all of the images and content on the category pages themself; what's the best method? We could add all of the content in the anchor tags and use jQuery to display them in a box when a user clicks on the image or we could use Ajax to retrieve the information. However, what's the best Ajax method for SEO? Any ideas, suggestions, tips or advice is greatly appreciated and thank you in advance for any given.

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  • VPN within a VM to allow for internet access on the host

    - by David Durrant
    I have a network connection (created under Networks and Sharing) that I use to connect to a customer's site. But when I use this to connect to the site, I loose all access to the public internet, and can only access customer specific items. I want to circumvent this issue by creating a VM and then utilizing the VM to connect to the network location and interact within the customer's domain, while leaving my host machine open to the internet. I'm not extremely familiar with networking, but I have a few basic skills. Please let me know if this is possible and what the correct procedures are. I already have a VM created with VirtualBox, and both the host and guest are running Windows 7 x64. I have created duplicate VPNs already, but can only connect successfully on the host machine.

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  • Benefits of classic OOP over Go-like language

    - by tylerl
    I've been thinking a lot about language design and what elements would be necessary for an "ideal" programming language, and studying Google's Go has led me to question a lot of otherwise common knowledge. Specifically, Go seems to have all of the interesting benefits from object oriented programming without actually having any of the structure of an object oriented language. There are no classes, only structures; there is no class/structure inheritance -- only structure embedding. There aren't any hierarchies, no parent classes, no explicit interface implementations. Instead, type casting rules are based on a loose system similar to duck-typing, such that if a struct implements the necessary elements of a "Reader" or a "Request" or an "Encoding", then you can cast it and use it as one. Does such a system obsolete the concept of OOP? Or is there something about OOP as implemented in C++ and Java and C# that is inherently more capable, more maintainable, somehow more powerful that you have to give up when moving to a language like Go? What benefit do you have to give up to gain the simplicity that this new paradigm represents?

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  • Howto update Preview.app from the command line without loosing focus on OSX ?

    - by snies
    Hello, i want to update Preview.app in the background from the command line without loosing focus of my current window. I know that i can use the following to open/update the view of a file, but than i loose focus to the Preview.app. open -a Preview foo.pdf I guess there might be some clever Apple Script commands to do so but so far i didn't find the right one. Alternatively i would be interested into transfering the focus back to my current app directly after the update. I need this in order to update Preview.app's view of a pdf through a vi autocmd after i update the pdf according to changes in a tex file i am editing. Here is an example of what i want to achive but using Ubuntu and evince.

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  • Internet addicted, need software to control my usage and block access

    - by user69991
    I found I have problem to be a little addictive with surfing on internet. I am trying to find a free ware, (or software), that can help me for exemple to be just 2 hours per day on internet. Like it is counting the minutes and than stop working. not just 2 hours in one time, but in whole day.... maybe that it has different modes (2hours together, in whole day, 2hours + little reserve time) but I need something that really take me away access from internet :) Just counting time, is not enough for me :) Hope we will find something because, I just can't avoid not to loose 4 hours on internet. I have windows 7

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  • Limited access to Amazon S3 buckets

    - by Tomas Markauskas
    Is it possible to somehow limit the access to an Amazon S3 account. I don't really like the idea of distributing my secret access key to all of my applications, that want to access just a single bucket on my account. If someone gains access to one of the applications, I could loose all my data stored on S3. One way I was thinking to do it would be creating a second S3 account and give it access to just one bucket of the main account, but it's not really a great solution. Another nice thing for me would be to give the secondary account only write (but not modify/delete) and read access. That way I could upload backups or other files and be sure, that they won't get lost.

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  • After virus, Chrome & Internet Explorer won't connect to the internet, but Firefox works fine.

    - by Zack
    I cannot connect to the internet with Chrome or Internet Explorer. Firefox works fine. It seems it happens when I was infected by a "Trojan Horse Generic 17.BWIK", "Trojan Horse SHeur.UHL" and "Fake_Antispyware.FAH". I have removed the threats using AVG anti-virus security. I got Firefox working, but Chrome and IE still cannot connect. I do not want to loose Chrome History so re-setting would be my last option and uninstall and install will be out of the question. Is there a way around this? I am using XP Pro on a desktop and DSL connection.

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  • Design pattern for an automated mechanical test bench

    - by JJS
    Background I have a test fixture with a number of communication/data acquisition devices on it that is used as an end of line test for a product. Because of all the various sensors used in the bench and the need to run the test procedure in near real-time, I'm having a hard time structuring the program to be more friendly to modify later on. For example, a National Instruments USB data acquisition device is used to control an analog output (load) and monitor an analog input (current), a digital scale with a serial data interface measures position, an air pressure gauge with a different serial data interface, and the product is interfaced through a proprietary DLL that handles its own serial communication. The hard part The "real-time" aspect of the program is my biggest tripping point. For example, I need to time how long the product needs to go from position 0 to position 10,000 to the tenth of a second. While it's traveling, I need to ramp up an output of the NI DAQ when it reaches position 6,000 and ramp it down when it reaches position 8,000. This sort of control looks easy from browsing NI's LabVIEW docs but I'm stuck with C# for now. All external communication is done by polling which makes for lots of annoying loops. I've slapped together a loose Producer Consumer model where the Producer thread loops through reading the sensors and sets the outputs. The Consumer thread executes functions containing timed loops that poll the Producer for current data and execute movement commands as required. The UI thread polls both threads for updating some gauges indicating current test progress. Unsure where to start Is there a more appropriate pattern for this type of application? Are there any good resources for writing control loops in software (non-LabVIEW) that interface with external sensors and whatnot?

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  • How to implement a no-login authentication system

    - by mrwooster
    I am looking to build a very loose authentication system that can track a user and link submitted data/comments to a specific user. The submissions are essentially anonymous, but a user may want to edit his submission/comment at a later date. I want the experience to be as smooth as possible so do not want to ask users to sign up for an account and then login each time. There is no point as their submissions are not in their name and to another user browsing the site, there is no way of linking a submission to a specific user (think anonymous comments on a blog post or pastie). However, the user should have the ability to edit (at least in the short term) the content they have posted. The way I imagine doing this would be to place a unique identifier in a cookie on the users machine. This would enable me to link a submission to a user, and while that cookie remained on the users machine, I would allow them to edit their content. Of course, if the cookie is lost, or the user accesses the site from a different browser, then they would not be able to edit their content, but this is not really an issue, they can always resubmit a new piece of content. Is there a better way of doing this? How can I implement this so that the user can edit their data for the longest possible amount of time.

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  • Cat5 wiring in my home [closed]

    - by Mike
    I have problem with cat5 cabling First I ran a length of cable 30 metres to my bedroom 1 and and connected both ends to a wall sockets internally using my punch down tool, both ends look fine. I also ran a cable from bedroom 1 to bedroom 2 so my son can use same internet connection , i then parallel connected my cables in bedroom 1 against using punch down tool using same colours all the way through. I ran a Ethernet cable from modem to first wall socket close to it then at bedroom end used another Ethernet cable to connect pc, it wouldn't connect to pc so I disconnected bedroom 2 cable from bedroom 1 socket. I connected bedroom 1 to pc and it worked, but how do I connect bedroom 2 (obviously cat 5 cable bedroom 1 to 2 is in place) As soon as I connect one wire from bedroom2 I loose Internet connection!

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  • How can I attach RAWs to already imported JPEGs in Aperture

    - by Sascha Vogt
    I shoot photos in RAW+JPEG mode since I got my DSLR. In the beginning I only used the JPEGs but lately I'm using RAW more and more. Unfortunately I imported only JPEGs in my first projects in Aperture. I already tagged, starred and cropped a lot of images and don't want to loose these information. But I would now like to "add" the RAWs to the old masters, so I can do more editing on these images. I didn't find any way to create a RAW+JPEG original in Aperture other than importing as such right in the beginning. Can anyone help? Greetings -Sascha-

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  • PC is randomly shutting off

    - by Bobby
    I have a PC which is randomly shutting off (the hard way, like someone pulled the plug). It's no heat problem, because this can happen after 2 minutes of operation or after 4 hours and I checked the temperature. It's also no problem of the operation system, because it will also do that while in BIOS. If it happens once, you can be sure that it will happen within the next hour another two or three times, and then it works again for over a week or even longer. Possible causes I've thought about so far are: Voltage Fluctuation Loose contact (already replugged all cables within the PC, no luck) Faulty PSU Maybe someone has more ideas to this? P.s.: I don't have the hardware specs with me right now, I'll post them as soon as I get them.

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  • Are the only types of data "sources" static and dynamic?

    - by blunders
    Thinking that there might be others, but not sure -- but before getting into that, let me explain what I mean by static and dynamic data sources. Static (or datastore) - Meaning that the data's state is non-changing, and if was changed, that would be a new state, and the old data would be considered stateless; meaning it no longer is known to exist, or not exist. Another way of possibly looking at a static data source might be that if read and written back without modification, the checksum for before and after should be exactly the same regardless of the duration of time between the reading and rewriting of the data. Examples: Photos, Files, Database Record, Dynamic (or datastream) - Meaning that the data's state is known to be in flux, and never expected to be the same per input. Example: Live video/audio feed, Stock Market feed, First let me say, the above is a very loose mapping of the concepts, and I'd welcome any feedback. Next, onto the core of the question, that being are these the only two types of data sources. My guess, is that yes, they are -- but that there are hybrid versions of the two. That being, streaming data that has a fixed state. For example, the data being streamed has a checksum given and each unique checksum is known to be a single instance of static data. On the flip side, static data could be chained via say a version control system; when played back, each version might be viewed as a segment of a stream; thing is, the very fact that it can be played back makes the data source static. Another type might be that the data source is being organically discovered, and it's simply unknown what the state is. Questions, feedback, requests -- just comment, thanks!!

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  • What is the command to use to put your computer to sleep (not hibernate)?

    - by airrick
    I want to put my windows pc (win7) into a sleep state via command line (so i can bind to macro button on keyboard). The power button on the PC is setup to but the computer to sleep (but it's down on the floor and I'm too lazy to reach down) it exactly how I want it (sleeps using hybrid mode in case I loose power) The sleep command on the shutdown menu also works. most info I found says to use; %windir%\system32\rundll32.exe PowrProf.dll, SetSuspendState 0,1,0 But this puts the computer in hibernate mode. I do have hibernate disabled but using hybrid sleep. So, What is the command to use to put your computer to sleep (not hibernate)?

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  • What could be the maximum number of hosts on a 100BaseTX ethernet network ?

    - by snowflake
    Hello, I'm having two ip networks (192.168.1.x and 192.168.2.x) bridged on a server, but all hosts (fixed IPs) are on the same physical 100BaseTX ethernet (with a daisy chain of 48ports switchs). Often, I loose link between the server and hosts of the second network. Usually if I reboot the host, the connection work again, and if I force connection to be active, the connection keep alive until I ping after a while without active connection. I'm wondering how many hosts can be connected on the same network without troubles, and eventually how many switches can be daisy chained ? I suppose maximum length between hosts to be 100meters to the hub or 200meters between extremity of the network. Somebody is suggesting 8 switches here : http://www.tek-tips.com/viewthread.cfm?qid=1137879&page=12 Any comments on how to find a solution to the problem and not answering directly to the question are welcomed!

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